Dell Dp Endpt Security Suite Enterprise Data Endpoint Advanced Installation Guide V1.7.1 User Manual Install En Us

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Dell Data Security
Endpoint Security Suite Enterprise Advanced Installation
Guide v1.7.1

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2018 Dell Inc. All rights reserved.Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
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Registered trademarks and trademarks used in the Dell Encryption, Endpoint Security Suite Pro, Endpoint Security Suite Enterprise, and
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Endpoint Security Suite Enterprise Advanced Installation Guide
2018 - 01
Rev. A01

Contents
1 Introduction....................................................................................................................................................7
Before You Begin................................................................................................................................................................ 7
Using This Guide................................................................................................................................................................ 8
Contact Dell ProSupport................................................................................................................................................... 8
2 Requirements............................................................................................................................................... 10
All Clients........................................................................................................................................................................... 10
All Clients - Prerequisites........................................................................................................................................... 10
All Clients - Hardware..................................................................................................................................................11
All Clients - Localization.............................................................................................................................................. 11
Encryption Client............................................................................................................................................................... 11
Encryption Client Prerequisites................................................................................................................................. 12
Encryption Client Hardware.......................................................................................................................................12
Encryption Client Operating Systems...................................................................................................................... 12
Encryption Client Operating Systems with Deferred Activation...........................................................................12
Encryption External Media Operating Systems...................................................................................................... 13
Full Disk Encryption.......................................................................................................................................................... 13
Full Disk Encryption Client Prerequisites..................................................................................................................14
Full Disk Encryption Client Hardware....................................................................................................................... 14
Full Disk Encryption Client Operating Systems.......................................................................................................15
Server Encryption Client..................................................................................................................................................15
Server Encryption Client Hardware..........................................................................................................................16
Server Encryption Client Operating Systems..........................................................................................................16
Encryption External Media Operating Systems...................................................................................................... 17
Advanced Threat Prevention Client............................................................................................................................... 18
Advanced Threat Prevention Operating Systems.................................................................................................. 18
Advanced Threat Prevention Ports.......................................................................................................................... 18
BIOS Image Integrity Verification..............................................................................................................................19
Advanced Threat Prevention Compatibility.............................................................................................................19
Client Firewall and Web Protection Clients....................................................................................................................21
Client Firewall and Web Protection Client Operating Systems............................................................................. 21
Client Firewall and Web Protection Client Ports.................................................................................................... 22
SED Client.........................................................................................................................................................................22
OPAL Drivers.............................................................................................................................................................. 23
SED Client Hardware................................................................................................................................................. 23
Authentication Options with SED Client................................................................................................................. 24
SED Client International KeyboardsSED Client LocalizationSED Client Operating Systems............................ 25
Advanced Authentication Client.....................................................................................................................................26
Advanced Authentication Client Hardware.............................................................................................................26
Advanced Authentication Client Operating Systems.............................................................................................27
BitLocker Manager Client................................................................................................................................................27
BitLocker Manager Client Hardware....................................................................................................................... 28
BitLocker Manager Client Operating Systems....................................................................................................... 28
Dell Data Security Endpoint Security Suite Enterprise
Contents

3 Registry Settings......................................................................................................................................... 29
Encryption Client Registry Settings...............................................................................................................................29
Full Disk Encryption Client Registry Settings............................................................................................................... 33
Advanced Threat Prevention Client Registry Settings................................................................................................34
SED Client Registry Settings..........................................................................................................................................35
BitLocker Manager Client Registry Settings.................................................................................................................37
4 Install Using the Master Installer..................................................................................................................39
Install Interactively Using the Master Installer..............................................................................................................39
Install by Command Line Using the Master Installer....................................................................................................42
5 Uninstall Using the Endpoint Security Suite Enterprise Master Installer...................................................... 45
Uninstall the Endpoint Security Suite Enterprise Master Installer............................................................................. 45
Command Line Uninstallation................................................................................................................................... 45
6 Install Using the Child Installers................................................................................................................... 46
Install Drivers.....................................................................................................................................................................47
Install Encryption Client...................................................................................................................................................47
Command Line Installation........................................................................................................................................ 47
Install Full Disk Encryption Client................................................................................................................................... 49
Command Line Installation........................................................................................................................................49
Install Server Encryption Client......................................................................................................................................50
Install Server Encryption Interactively......................................................................................................................51
Install Server Encryption Using the Command Line.............................................................................................. 54
Activate Server Encryption.......................................................................................................................................56
Install Advanced Threat Prevention Client....................................................................................................................59
Command Line Installation........................................................................................................................................59
Install Web Protection and Firewall................................................................................................................................60
Command Line Installation........................................................................................................................................60
Install SED Management and Advanced Authentication Clients................................................................................62
Command Line Installation........................................................................................................................................63
Install BitLocker Manager Client.................................................................................................................................... 63
Command Line Installation........................................................................................................................................64
7 Uninstall Using the Child Installers............................................................................................................... 65
Uninstall Web Protection and Firewall........................................................................................................................... 66
Command Line Uninstallation................................................................................................................................... 66
Uninstall Advanced Threat Prevention..........................................................................................................................66
Command Line Uninstallation................................................................................................................................... 66
Uninstall SED and Advanced Authentication Clients...................................................................................................66
Process........................................................................................................................................................................66
Deactivate the PBA................................................................................................................................................... 67
Uninstall SED Client and Advanced Authentication Clients.................................................................................. 67
Uninstall Encryption and Server Encryption Client...................................................................................................... 67
Process........................................................................................................................................................................68
Command Line Uninstallation................................................................................................................................... 68

Dell Data Security Endpoint Security Suite Enterprise
Contents

Uninstall BitLocker Manager Client................................................................................................................................70
Command Line Uninstallation................................................................................................................................... 70
8 Uninstall Using the Dell Data Security Uninstaller.........................................................................................71
Uninstall Endpoint Security Suite Enterprise.................................................................................................................71
9 Commonly Used Scenarios.......................................................................................................................... 76
Encryption Client, Advanced Threat Prevention, and Advanced Authentication.....................................................77
SED Client (including Advanced Authentication) and Encryption External Media.................................................. 78
BitLocker Manager and Encryption External Media.................................................................................................... 78
BitLocker Manager and Advanced Threat Prevention................................................................................................ 79
10 Provision a Tenant for Advanced Threat Prevention................................................................................... 80
Provision a Tenant............................................................................................................................................................80
11 Configure Advanced Threat Prevention Agent Auto Update........................................................................ 84
12 Pre-Installation Configuration for SED UEFI, and BitLocker Manager.........................................................85
Initialize the TPM............................................................................................................................................................. 85
Pre-Installation Configuration for UEFI Computers.....................................................................................................85
Enable Network Connectivity During UEFI Preboot Authentication................................................................... 85
Disable Legacy Option ROMs...................................................................................................................................86
Pre-Installation Configuration to Set Up a BitLocker PBA Partition..........................................................................86
13 Set GPO on Domain Controller to Enable Entitlements...............................................................................87
14 Extract the Child Installers from the Endpoint Security Suite Enterprise Master Installer.......................... 90
15 Configure Key Server for Uninstallation of Encryption Client Activated Against Security Management
Server............................................................................................................................................................. 91
Services Panel - Add Domain Account User................................................................................................................. 91
Key Server Config File - Add User for Security Management Server Communication.......................................... 92
Sample Configuration File......................................................................................................................................... 93
Services Panel - Restart Key Server Service............................................................................................................... 93
Remote Management Console - Add Forensic Administrator....................................................................................93
16 Use the Administrative Download Utility (CMGAd).................................................................................... 95
Use the Administrative Download Utility in Forensic Mode........................................................................................95
Use the Administrative Download Utility in Admin Mode............................................................................................97
17 Configure Server Encryption...................................................................................................................... 99
Enable Server Encryption............................................................................................................................................... 99
Customize Activation Logon Dialog............................................................................................................................... 99
Set Encryption External Media Policies....................................................................................................................... 100
Suspend an Encrypted Server Instance...................................................................................................................... 100
18 Configure Deferred Activation...................................................................................................................102
Deferred Activation Customization.............................................................................................................................. 102

Dell Data Security Endpoint Security Suite Enterprise
Contents

Install the Encryption Client with Deferred Activation...............................................................................................103
Activate the Encryption Client with Deferred Activation.......................................................................................... 103
Troubleshoot Deferred Activation.................................................................................................................................104
Troubleshoot Activation........................................................................................................................................... 104
19 Troubleshooting........................................................................................................................................ 106
All Clients - Troubleshooting..........................................................................................................................................106
All Clients - Protection Status.......................................................................................................................................106
Encryption and Server Encryption Client Troubleshooting....................................................................................... 106
Upgrade to the Windows 10 Creators Update......................................................................................................106
Activation on a Server Operating System............................................................................................................. 107
(Optional) Create an Encryption Removal Agent Log File................................................................................... 110
Find TSS Version....................................................................................................................................................... 110
Encryption External Media and PCS Interactions................................................................................................. 110
Use WSScan.............................................................................................................................................................. 110
Use WSProbe............................................................................................................................................................ 114
Check Encryption Removal Agent Status..............................................................................................................115
Advanced Threat Prevention Client Troubleshooting................................................................................................. 116
Find the Product Code with Windows PowerShell...............................................................................................116
Advanced Threat Prevention Provisioning and Agent Communication.............................................................. 117
BIOS Image Integrity Verification Process............................................................................................................. 119
SED Client Troubleshooting...........................................................................................................................................120
Use the Initial Access Code Policy......................................................................................................................... 120
Create a PBA Log File for Troubleshooting............................................................................................................ 121
Dell ControlVault Drivers................................................................................................................................................122
Update Dell ControlVault Drivers and Firmware................................................................................................... 122
UEFI Computers............................................................................................................................................................. 136
Troubleshoot Network Connection........................................................................................................................ 136
TPM and BitLocker........................................................................................................................................................ 136
TPM and BitLocker Error Codes............................................................................................................................ 136
20 Glossary................................................................................................................................................... 167

Dell Data Security Endpoint Security Suite Enterprise
Contents

1
Introduction
This guide details how to install and configure Advanced Threat Prevention, the Encryption client, SED management client, Advanced
Authentication, and BitLocker Manager.
All policy information and their descriptions are found in the AdminHelp.

Before You Begin
1

Install the Security Management Server/Security Management Server Virtual before deploying clients. Locate the correct guide as
shown below, follow the instructions, and then return to this guide.
•
•

Dell Security Management Server Installation and Migration Guide
Dell Security Management Server Virtual Quick Start Guide and Installation Guide
Verify that polices are set as desired. Browse through the AdminHelp, available from the ? at the far right of the screen. The
AdminHelp is page-level help designed to help you set and modify policy and understand your options with your Security
Management Server/Security Management Server Virtual.

Dell Data Security Endpoint Security Suite Enterprise
Introduction

Provision a Tenant for Advanced Threat Prevention. A tenant must be provisioned in the Dell Server before Advanced Threat
Prevention enforcement of policies becomes active.

Thoroughly read the Requirements chapter of this document.

Deploy clients to end users.

Using This Guide
Use this guide in the following order.
•

See Requirements for client prerequisites, computer hardware and software information, limitations, and special registry modifications
needed for features.

•

If needed, see Pre-Installation Configuration for SED UEFI, and BitLocker.

•

If your clients will be entitled using Dell Digital Delivery (DDD), see Set GPO on Domain Controller to Enable Entitlements.

•

If installing clients using the Endpoint Security Suite Enterprise master installer, see:
•

Install Interactively Using the Master Installer
or

•
•

Install by Command Line Using the Master Installer

If installing clients using the child installers, the child installer executable files must be extracted from the master installer. See Extract
the Child Installers from the Master Installer, then return here.
•

Install Child Installers by Command line:
•

Install Drivers - Download the appropriate drivers and firmware based on your authentication hardware.

•

Install Encryption Client - use these instructions to install the Encryption client, which is the component that enforces security
policy, whether a computer is connected to the network, disconnected from the network, lost, or stolen.

•

Install Advanced Threat Prevention Client - use these instructions to install the Advanced Threat Prevention client, which is
next-generation antivirus protection that uses algorithmic science and machine learning to identify, classify, and prevent both
known and unknown cyberthreats from executing or harming endpoints.

•

Install Web Protection and Firewall - use these instructions to install the optional Web Protection and Firewall features. The
Client Firewall is a stateful firewall that checks all incoming and outgoing traffic against its list of rules. Web Protection monitors
web browsing and downloads to identify threats and enforce action set by policy when a threat is detected, based on ratings for
websites.

•

Install SED Management and Advanced Authentication Clients - use these instructions to install encryption software for SEDs.
Although SEDs provide their own encryption, they lack a platform to manage their encryption and policies. With SED
management, all policies, storage, and retrieval of encryption keys are available from a single console, reducing the risk that
computers are unprotected in the event of loss or unauthorized access.
The Advanced Authentication client manages multiple authentication methods, including PBA for SEDs, Single Sign-on (SSO),
and user credentials such as fingerprints and passwords. In addition, it provides Advanced Authentication capabilities to access
websites and applications.

•

Install BitLocker Manager Client - use these instructions to install the BitLocker Manager client, designed to improve the
security of BitLocker deployments and to simplify and reduce the cost of ownership.
NOTE:
Most child installers can be installed interactively, but installations are not described in this guide. However, the
Advanced Threat Prevention client child installer can be installed by command line only.

•

See Commonly Used Scenarios for scripts of our most commonly used scenarios.

Contact Dell ProSupport
Call 877-459-7304, extension 4310039 for 24x7 phone support for your Dell product.

Dell Data Security Endpoint Security Suite Enterprise
Introduction

Additionally, online support for Dell products is available at dell.com/support. Online support includes drivers, manuals, technical advisories,
FAQs, and emerging issues.
Be sure to help us quickly connect you to the right technical expert by having your Service Tag or Express Service Code available when you
call.
For phone numbers outside of the United States, check Dell ProSupport International Phone Numbers.

Dell Data Security Endpoint Security Suite Enterprise
Introduction

2
Requirements
All Clients
These requirements apply to all clients. Requirements listed in other sections apply to specific clients.
•

IT best practices should be followed during deployment. This includes, but is not limited to, controlled test environments for initial tests,
and staggered deployments to users.

•

The user account performing the installation/upgrade/uninstallation must be a local or domain administrator user, which can be
temporarily assigned by a deployment tool such as Microsoft SMS or Dell KACE. A non-administrator user that has elevated privileges is
not supported.

•

Back up all important data before beginning installation/uninstallation.

•

Do not make changes to the computer, including inserting or removing external (USB) drives during installation.

•

Ensure that outbound port 443 is available to communicate with the Security Management Server/Security Management Server
Virtual if your master installer clients will be entitled using Dell Digital Delivery (DDD). The entitlement functionality will not work if port
443 is blocked (for any reason). DDD is not used if installing using the child installers.

•

Be sure to periodically check www.dell.com/support for the most current documentation and Technical Advisories.

•

NOTE: The Dell Data Security line of products does not support Windows Insider Preview releases.

All Clients - Prerequisites
•

The master installer installs the following prerequisites if not already installed on the computer. When using the child installer, you must
install this component before installing the Encryption client.
Prerequisite
•
•

Visual C++ 2012 Update 4 or later Redistributable Package (x86 and x64)
Visual C++ 2015 Update 3 or later Redistributable Package (x86 and x64)

Visual C++ 2015 requires Windows Update KB2999226 if installed on Windows 7.
Microsoft .Net Framework 4.5.2 (or later) is required for the Endpoint Security Suite Enterprise master installer and child installer clients.
The installer does not install the Microsoft .Net Framework component.
To verify the version of Microsoft .Net installed, follow these instructions on the computer targeted for installation: http://
msdn.microsoft.com/en-us/library/hh925568(v=vs.110).aspx. To install Microsoft .Net Framework 4.5.2, go to https://
www.microsoft.com/en-us/download/details.aspx?id=42643.
•

Drivers and firmware for ControlVault, fingerprint readers and smart cards (as shown below) are not included in the Endpoint Security
Suite Enterprise master installer or child installer executable files. The drivers and firmware must be kept up-to-date, and can be
downloaded from http://www.dell.com/support and selecting your computer model. Download the appropriate drivers and firmware
based on your authentication hardware.
•

ControlVault

•

NEXT Biometrics Fingerprint Driver

•

Validity Fingerprint Reader 495 Driver

•

O2Micro Smart Card Driver

Dell Data Security Endpoint Security Suite Enterprise
Requirements

If installing on non-Dell hardware, download updated drivers and firmware from that vendor's website. Installation instructions for
ControlVault drivers are provided in Update Dell ControlVault Drivers and Firmware.

All Clients - Hardware
•

The following table details the minimum supported computer hardware.
Hardware
•
•
•

Intel Pentium or AMD Processor
500 MB available disk space
2 GB RAM
NOTE: Additional free disk space is required to encrypt the files on the endpoint. This size varies based on policies and size of
drive.

All Clients - Localization
•

The Encryption, Advanced Threat Prevention, and BitLocker Manager clients are Multilingual User Interface (MUI) compliant and are
localized in the following languages. Full Disk Encryption is only supported with English operating systems. Advanced Threat Prevention
data displayed in the Remote Management Console is English only.
Language Support
•

EN - English

•

JA - Japanese

•

ES - Spanish

•

KO - Korean

•

FR - French

•

PT-BR - Portuguese, Brazilian

•

IT - Italian

•

PT-PT - Portuguese, Portugal (Iberian)

•

DE - German

Encryption Client
•

The client computer must have network connectivity to activate.

•

To reduce initial encryption time, run the Windows Disk Cleanup Wizard to remove temporary files and any other unnecessary data.

•

Turn off sleep mode during the initial encryption sweep to prevent an unattended computer from going to sleep. Encryption cannot
occur on a sleeping computer (nor can decryption).

•

The Encryption client does not support dual boot configurations since it is possible to encrypt system files of the other operating
system, which would interfere with its operation.

•

The Encryption client now supports Audit Mode. Audit Mode allows administrators to deploy the Encryption client as part of the
corporate image, rather than using a third-party SCCM or similar solutions to deploy the Encryption client. For instructions about how
to install the Encryption client in a corporate image, see http://www.dell.com/support/article/us/en/19/SLN304039.

•

The Encryption client has been tested and is compatible with McAfee, the Symantec client, Kaspersky, and MalwareBytes. Hard-coded
exclusions are in place in for these anti-virus providers to prevent incompatibilities between anti-virus scanning and encryption. The
Encryption client has also been tested with the Microsoft Enhanced Mitigation Experience Toolkit.
If your organization uses an anti-virus provider that is not listed, see http://www.dell.com/support/article/us/en/19/SLN288353/ or
Contact Dell ProSupport for help.

•

The TPM is used for sealing the GPK. Therefore, if running the Encryption client, clear the TPM in the BIOS before installing a new
operating system on the client computer.

Dell Data Security Endpoint Security Suite Enterprise
Requirements

•

Operating system re-install is not supported. To re-install the operating system, perform a backup of the target computer, wipe the
computer, install the operating system, then recover the encrypted data following established recovery procedures.

Encryption Client Prerequisites
Encryption Client Hardware
•

The following table details supported hardware.
Optional Embedded Hardware
•

TPM 1.2 or 2.0

Encryption Client Operating Systems
•

The following table details supported operating systems.
Windows Operating Systems (32- and 64-bit)
•
•
•
•
•
•
•

Windows 7 SP0-SP1: Enterprise, Professional, Ultimate
Windows Embedded Standard 7 with Application Compatibility template (hardware encryption is not supported)
Windows 8: Enterprise, Pro
Windows 8.1 Update 0-1: Enterprise Edition, Pro Edition
Windows Embedded 8.1 Industry Enterprise (hardware encryption is not supported)
Windows 10: Home, Education, Enterprise, Pro Version 1607 (Anniversary Update/Redstone 1) through Version 1709 (Fall Creators
Update/Redstone 3)
VMware Workstation 5.5 and higher
NOTE:
When using UEFI mode, the Secure Hibernation policy is not supported.

Encryption Client Operating Systems with Deferred Activation
•

Deferred activation allows the Active Directory user account used during activation to be independent of the account used to login to
the endpoint. Instead of the network provider capturing the authentication information, the user instead manually specifies the Active
Directory-based account when prompted. Once the credentials are entered, the authentication information is securely sent to the Dell
Server which validates it against the configured Active Directory domains. For more information, see http://www.dell.com/support/
article/us/en/19/sln306341.

•

The following table details supported operating systems with deferred activation.
Windows Operating Systems (32- and 64-bit)
•
•
•
•
•
•

Windows 7 SP0-SP1: Home Basic, Home Premium, Enterprise, Professional, Ultimate
Windows Embedded Standard 7 with Application Compatibility template (hardware encryption is not supported)
Windows 8: Home Basic, Home Premium, Enterprise, Pro
Windows 8.1 Update 0-1: Enterprise Edition, Pro Edition
Windows Embedded 8.1 Industry Enterprise (hardware encryption is not supported)
Windows 10: Home, Education, Enterprise, Pro Version 1607 (Anniversary Update/Redstone 1) through Version 1709 (Fall Creators
Update/Redstone 3)

Dell Data Security Endpoint Security Suite Enterprise
Requirements

Windows Operating Systems (32- and 64-bit)
•

VMware Workstation 5.5 and higher

Encryption External Media Operating Systems
•

The following table details the operating systems supported when accessing media protected by Encryption External Media.
NOTE:
External media must have approximately 55MB available plus open space on the media that is equal to the largest file to be
encrypted to host Encryption External Media.
Windows Operating Systems Supported to Access Encryption External Media-Protected Media (32- and 64-bit)
•
•
•
•
•
•

Mac Operating Systems Supported to Access Encryption External Media-Protected Media (64-bit kernels)
•
•
•

Mac OS X El Capitan 10.11.6
macOS Sierra 10.12.6
macOS High Sierra 10.13.2 - 10.13.3

Full Disk Encryption
•
•
•
•
•
•
•
•
•
•

Full Disk Encryption requires activation against a Dell Server running v9.8.2 or later.
Full Disk Encryption requires UEFI boot mode.
The client computer must have network connectivity or access code to activate.
A wired connection is required for the PBA to communicate with the Dell Server.
A SED can not be present on the target computer.
Full Disk Encryption is not supported with the Encryption client in this release. Do not install Full Disk Encryption on a computer on
which the Encryption client is installed.
Full Disk Encryption is not supported with BitLocker or BitLocker Manager. Do not install Full Disk Encryption on a computer on which
BitLocker or BitLocker Manager is installed.
Any NVMe drive that is being leveraged for PBA – The BIOS’ SATA operation must be set to RAID ON, as Dell’s PBA management does
not support AHCI on NVMe drives.
Any NVMe drive that is being leveraged for PBA – The BIOS's boot mode must be UEFI and Legacy option ROMs must be disabled.
Any non-NVMe drive that is being leveraged for PBA – The BIOS’ SATA operation must be set to AHCI, as Dell’s PBA management
does not support RAID with non-NVMe drives.
•

RAID ON is not supported because access to read and write RAID-related data (at a sector that is not available on a locked nonNVMe drive) is not accessible at start-up, and cannot wait to read this data until after the user is logged on.

•

The operating system will crash when switched from RAID ON > AHCI if the AHCI controller drivers are not pre-installed. For
instructions on how to switch from RAID > AHCI (or vice versa), see http://www.dell.com/support/article/us/en/19/SLN306460.
Dell recommends Intel Rapid Storage Technology Driver version 15.2.0.0 or later, with NVMe drives.

•

Turn off sleep mode during the initial encryption sweep to prevent an unattended computer from going to sleep. Encryption cannot
occur on a sleeping computer (nor can decryption).
Dell Data Security Endpoint Security Suite Enterprise
Requirements

•

The Full Disk Encryption client does not support dual boot configurations since it is possible to encrypt system files of the other
operating system, which would interfere with its operation.

•

In-place operating system upgrade is not supported with Full Disk Encryption installed. Uninstall and decrypt the Full Disk Encryption
client, upgrade to the new operating system, and then re-install the Full Disk Encryption client.
NOTE: Full Disk Encryption must be configured with Encryption Algorithms set to AES 256 and Encryption Mode set to CBC.

Full Disk Encryption Client Prerequisites
•

Microsoft .Net Framework 4.5.2 (or later) is required for the master installer and child installer clients. The installer does not install the
Microsoft .Net Framework component.
To verify the version of Microsoft .Net installed, follow these instructions on the computer targeted for installation: http://
msdn.microsoft.com/en-us/library/hh925568(v=vs.110).aspx. To install Microsoft .Net Framework 4.5.2, go to https://
www.microsoft.com/en-us/download/details.aspx?id=42643.

Full Disk Encryption Client Hardware
•

The following table details supported hardware.
Optional Embedded Hardware
•

TPM 1.2 or 2.0

Dell Computer Models Supported with UEFI
•

The following table details Dell computer models supported with UEFI.
Dell Computer Models - UEFI Support
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
14

Latitude 5280
Latitude 5480
Latitude 5580
Latitude 7370
Latitude 7380
Latitude E5250
Latitude E5270
Latitude E5285
Latitude E5289 2-in-1
Latitude E5450
Latitude E5470
Latitude E5550
Latitude E5570
Latitude E6440
Latitude E6540
Latitude E7240
Latitude E7250
Latitude E7270
Latitude E7280
Latitude E7350
Latitude 7389 2-in-1

•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Precision M3510
Precision M3520
Precision M4800
Precision M5510
Precision M5520
Precision M6800
Precision M7510
Precision M7520
Precision M7710
Precision M7720
Precision D5720 All-in-One
Precision T1700
Precision T3420
Precision T3620
Precision T5810
Precision T7810
Precision T7910
XPS 13 9333
XPS 13 9350
XPS 15 9550

Dell Data Security Endpoint Security Suite Enterprise
Requirements

•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Optiplex 3040 Micro, Mini
Tower, Small Form Factor
Optiplex 3046
OptiPlex 3050 All-In-One
OptiPlex 3050 Tower, Small
Form Factor, Micro
Optiplex 5040 Mini Tower,
Small Form Factor
OptiPlex 5050 Tower, Small
Form Factor, Micro
OptiPlex 7020
Optiplex 7040 Micro, Mini
Tower, Small Form Factor
OptiPlex 7050 Tower, Small
Form Factor, Micro
Optiplex 3240 All-In-One
Optiplex 5055 Ryzen CPU
OptiPlex 5250 All-In-One
Precision 5820 Tower
Optiplex 7010
Optiplex 7440 All-In-One
OptiPlex 7450 All-In-One
Precision 7820 Tower

•
•

Venue Pro 11 (Models
5175/5179)
Venue Pro 11 (Model 7139)

Dell Computer Models - UEFI Support
•
•
•
•
•
•
•
•
•

Latitude E7440
•
Latitude E7450
Latitude E7470
Latitude E7480
Latitude 12 Rugged Extreme
(model 7414)
Latitude 12 Rugged Tablet
(Model 7202)
Latitude 7212 Rugged
Extreme Tablet
Latitude 14 Rugged Extreme
(model 7414)
Latitude 14 Rugged (model
5414)

XPS 15 9560

•
•
•
•
•
•

Precision 7920 Rack
Optiplex 9010
Optiplex 9020 Micro, Mini
Tower, Small Form Factor
Optiplex 9020 All-in-One
Optiplex 9030 All-in-One
Optiplex XE2

Full Disk Encryption Client Operating Systems
•

The following table details supported operating systems.
Windows Operating Systems (64-bit)
•

Windows 10: Education, Enterprise, Pro Version 1607 (Anniversary Update/Redstone 1) through Version 1709 (Fall Creators
Update/Redstone 3)

Server Encryption Client
Server Encryption is intended for use on computers running in server mode, particularly file servers.
•

Server Encryption is compatible only with Encryption Enterprise and Endpoint Security Suite Enterprise.

•

Server Encryption provides the following:
•

Software encryption

•

Removable storage encryption

•

Port control
NOTE:
The server must support port controls.
Server Port Control System policies affect removable media on protected servers, for example, by controlling access and usage
of the server's USB ports by USB devices. USB port policy applies to external USB ports. Internal USB port functionality is not
affected by USB port policy. If USB port policy is disabled, the client USB keyboard and mouse will not work and the user will
not be able to use the computer unless a Remote Desktop Connection is set up before the policy is applied.

Server Encryption is for use on:
•

File servers with local drives

•

Virtual Machine (VM) guests running a Server operating system or non-Server operating system as a simple file server

•

Supported configurations:
•

Servers equipped with RAID 5 or 10 drives; RAID 0 (striping) and RAID 1 (mirroring) are supported independent of each other.

•

Servers equipped with Multi TB RAID drives

•

Servers equipped with drives that can be changed out without shutting down the computer

Dell Data Security Endpoint Security Suite Enterprise
Requirements

•

Server Encryption has been tested and is compatible with McAfee VirusScan, Symantec clients, Kaspersky Anti-Virus, and
MalwareBytes Anti-Malware. Hard-coded exclusions are in place for these anti-virus providers to prevent incompatibilities between
anti-virus scanning and encryption. If your organization uses an anti-virus provider that is not listed, see KB article SLN298707 or
contact Dell ProSupport for help.

Not Supported
Server Encryption is not for use on:
•

Dell Servers or servers running databases for Dell Server

•

Server Encryption is not compatible with Encryption Personal or Advanced Authentication.

•

Server Encryption is not supported with SED Management or BitLocker Manager client.

•

Server Encryption is not supported on servers that are part of distributed file systems (DFS).

•

Migration to or from Server Encryption is not supported. Upgrades from Encryption External Media to Server Encryption require that
the previous product or products be uninstalled completely before installing Server Encryption.

•

VM hosts (A VM Host typically contains multiple VM guests.)

•

Domain Controllers

•

Exchange Servers

•

Servers hosting databases (SQL, Sybase, SharePoint, Oracle, MySQL, Exchange, etc.)

•

Servers using any of the following technologies:
•

Resilient file systems

•

Fluid file systems

•

Microsoft storage spaces

•

SAN/NAS network storage solutions

•

iSCSI connected devices

•

Deduplication software

•

Hardware deduplication

•

Split RAIDs (multiple volumes across a single RAID)

•

SED drives (RAIDs and NON-RAID)

•

Auto-logon (Windows OS 7, 8/8.1) for kiosks

•

Microsoft Storage Server 2012

•

Server Encryption does not support dual boot configurations since it is possible to encrypt system files of the other operating system,
which would interfere with its operation.

•

In-place operating system upgrade is not supported with Server Encryption. To upgrade your operating system, uninstall and decrypt
Server Encryption, upgrade to the new operating system, and then re-install Server Encryption.
Additionally, operating system re-installs are not supported. If you want to re-install the operating system, perform a backup of the
target computer, wipe the computer, install the operating system, then recover the encrypted data by following recovery procedures.
For more information about recovering encrypted data, refer to the Recovery Guide.

Server Encryption Client Hardware
Minimum hardware requirements must meet the minimum specifications of the operating system.

Server Encryption Client Operating Systems
The following table details supported operating systems.

Dell Data Security Endpoint Security Suite Enterprise
Requirements

Operating Systems (32- and 64-bit)
•
•
•
•

Windows 7 SP0-SP1: Home, Enterprise, Professional, Ultimate
Windows 8.0: Enterprise, Pro
Windows 8.1 - Windows 8.1 Update 1: Enterprise Edition, Pro Edition
Windows 10: Education, Enterprise, Pro Version 1607 (Anniversary Update/Redstone 1) through Version 1709 (Fall Creators Update/
Redstone 3)

Supported Server Operating Systems
•
•
•
•

Windows Server 2008 R2 SP1: Standard Edition, Datacenter Edition, Enterprise Edition, Webserver Edition
Windows Server 2012: Standard Edition, Essentials Edition, Datacenter Edition (Server Core is not supported)
Windows Server 2012 R2: Standard Edition, Essentials Edition, Datacenter Edition(Server Core is not supported)
Windows Server 2016: Standard Edition, Essentials Edition, Datacenter Edition (Server Core is not supported)

Operating Systems Supported with UEFI Mode
•
•
•

Windows 8: Enterprise, Pro
Windows 8.1 - Windows 8.1 Update 1: Enterprise Edition, Pro Edition
Windows 10: Education, Enterprise, Pro Version 1607 (Anniversary Update/Redstone 1) through Version 1709 (Fall Creators Update/
Redstone 3)
NOTE:
On a supported UEFI computer, after selecting Restart from the main menu, the computer restarts and then displays one of two
possible logon screens. The logon screen that appears is determined by differences in computer platform architecture.

Encryption External Media Operating Systems
The following table details the operating systems supported when accessing media protected by Encryption External Media.
NOTE:
External media must have approximately 55MB available plus open space on the media that is equal to the largest file to be encrypted
to host Encryption External Media.
NOTE:
Windows XP is supported when using Encryption External Media Explorer only.
Windows Operating Systems Supported to Access Encryption External Media-Protected Media (32- and 64-bit)
•
•
•
•

Windows 7 SP0-SP1: Enterprise, Professional, Ultimate, Home Premium
Windows 8: Enterprise, Pro, Consumer
Windows 8.1 Update 0-1: Enterprise Edition, Pro Edition
Windows 10: Education, Enterprise, Pro Version 1607 (Anniversary Update/Redstone 1) through Version 1709 (Fall Creators Update/
Redstone 3)

Supported Server Operating Systems
•

Windows Server 2012 R2

Dell Data Security Endpoint Security Suite Enterprise
Requirements

Mac Operating Systems Supported to Access Encryption External Media-Protected Media (64-bit kernels)
•
•
•

OS X El Capitan 10.11.6
macOS Sierra 10.12.6
macOS High Sierra 10.13.2 - 10.13.3

Advanced Threat Prevention Client
•

To complete Advanced Threat Prevention installation when the Security Management Server/Security Management Server Virtual
managing the client is running in Connected Mode (default), the computer must have network connectivity. However, network
connectivity is not required for Advanced Threat Prevention installation when the managing Dell Server is running in Disconnected
Mode.

•

To provision a tenant for Advanced Threat Prevention, the Dell Server must have Internet connectivity.
NOTE: Internet connectivity is not required when the Dell Server is running in Disconnected Mode.

•

The optional Client Firewall and Web Protection features should not be installed on client computers that are managed by Security
Management Server/Security Management Server Virtual running in Disconnected Mode.

•

Other vendors' antivirus, antimalware, and antispyware applications may conflict with the Advanced Threat Prevention client. If
possible, uninstall these applications. Conflicting software does not include Windows Defender. Firewall applications are allowed.
If uninstalling other antivirus, antimalware, and antispyware applications is not possible, you must add exclusions to Advanced Threat
Prevention in the Dell Server and also to the other applications. For instructions on how to add exclusions to Advanced Threat
Prevention in the Dell Server, see http://www.dell.com/support/article/us/en/04/SLN300970. For a list of exclusions to add to the
other antivirus applications, see http://www.dell.com/support/article/us/en/19/SLN301134.

Advanced Threat Prevention Operating Systems
•

The following table details supported operating systems.
Windows Operating Systems (32- and 64-bit)
•
•
•
•
•
•
•

Windows 7 SP0-SP1: Enterprise, Professional, Ultimate
Windows 8: Enterprise, Pro
Windows 8.1 Update 0-1: Enterprise Edition, Pro Edition
Windows 10: Home, Education, Enterprise, Pro Version 1607 (Anniversary Update/Redstone 1) through Version 1709 (Fall Creators
Update/Redstone 3)
Windows Server 2008 R2
Windows Server 2012 R2
Windows Server 2016

Advanced Threat Prevention Ports
•

The Advanced Threat Prevention agents are managed by and report to the management console SaaS platform. Port 443 (https) is
used for communication and must be open on the firewall in order for the agents to communicate with the console. The console is
hosted by Amazon Web Services and does not have any fixed IPs. If port 443 is blocked for any reason, updates cannot be downloaded,
so computers may not have the most current protection. Ensure that client computers can access the URLs, as follows.
Use

Application
Protocol

All Communication HTTPS

Transport
Protocol

Port
Number

Destination

Direction

TCP

443

Allow all https traffic to *.cylance.com

Outbound

For detailed information regarding the URLs being used, refer to: http://www.dell.com/support/article/us/en/19/SLN303898
18

Dell Data Security Endpoint Security Suite Enterprise
Requirements

BIOS Image Integrity Verification
If the Enable BIOS Assurance policy is selected in the Remote Management Console, the Cylance tenant validates a BIOS hash on end user
systems to ensure that the BIOS has not been modified from the Dell factory version, which is a possible attack vector. If a threat is
detected, a notification is passed to the Dell Server and the IT administrator is alerted in the Remote Management Console. For an
overview of the process, see BIOS Image Integrity Verification Process.
NOTE: A custom factory image cannot be used with this feature, as the BIOS has been modified.
Dell Computer Models supported with BIOS Image Integrity Verification
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Latitude 3470
Latitude 3570
Latitude 7275
Latitude 7370
Latitude E5270
Latitude E5470
Latitude E5570
Latitude E7270
Latitude E7470
Latitude Rugged 5414
Latitude Rugged 7214 Extreme
Latitude Rugged 7414
OptiPlex 3040
OptiPlex 3240

•
•
•
•
•
•
•
•
•
•
•
•
•
•

OptiPlex 5040
OptiPlex 7040
OptiPlex 7440
Precision Mobile Workstation 3510
Precision Mobile Workstation 5510
Precision Workstation 3620
Precision Workstation 7510
Precision Workstation 7710
Precision Workstation T3420
Venue 10 Pro 5056
Venue Pro 5855
Venue XPS 12 9250
XPS 13 9350
XPS 9550

Advanced Threat Prevention Compatibility
The following table details Advanced Threat Prevention's compatibility with Windows, Mac, and Linux.
n/a - Technology does not apply to this platform.
Blank field - Policy is not supported with Endpoint Security Suite Enterprise.
Features

Policies

Windows

macOS

Linux

Auto Quarantine (Unsafe)

Auto Quarantine
(Abnormal)

Auto Upload

Policy Safe List

File Actions

Memory Actions
Memory Protection
Exploitation

Dell Data Security Endpoint Security Suite Enterprise
Requirements

Features

Policies

Windows

macOS

Linux

Stack Pivot

Stack Protect

Overwrite Code

n/a

RAM Scraping

n/a

Malicious Payload

Process Injection
Remote Allocation of
Memory

n/a

Remote Mapping of
Memory

n/a

Remote Write to Memory

n/a

Remote Write PE to
Memory

n/a

Remote Overwrite Code

n/a

Remote Unmap of
Memory

n/a

Remote Thread Creation

Remote APC Scheduled

n/a

DYLD Injection
Escalation
LSASS Read

n/a

Zero Allocate

Execution Control

Prevent service shutdown
from device

Kill unsafe running
processes and their sub
processes

Background Threat
Detection

Watch for New Files

Maximum archive file size
to scan

Exclude Specific Folders

Copy File Samples

Protection Settings
x

Application Control

Change Window

Folder Exclusions

Dell Data Security Endpoint Security Suite Enterprise
Requirements

Features

Policies

Windows

macOS

Linux

Enable auto-upload of log
files

Enable Desktop
Notifications

Active Script

Powershell

Office Macros

Block Powershell console
usage

Approve scripts in these
folders (and subfolders)

Logging Level

Self Protection Level

Auto Update

Run a Detection (from
Agent UI)

Agent Settings

Script Control

n/a

Delete Quarantined (Agent x
UI and Console UI)
Disconnected Mode

Detailed Threat Data

Certificate Safe List

n/a

Copy malware samples

Proxy Settings

Manual Policy Check
(Agent UI)

Client Firewall and Web Protection Clients
•
•
•

To successfully install Client Firewall and Web Protection, the computer must have network connectivity.
Uninstall other vendors' anti-virus, anti-malware, anti-spyware, and firewall applications before installing the Client Firewall and Web
Protection clients to prevent installation failures. Conflicting software does not include Windows Defender and Endpoint Security Suite
Enterprise.
The Web Protection feature is supported with Internet Explorer only.

Client Firewall and Web Protection Client Operating Systems
•

The following table details supported operating systems.
Windows Operating Systems (32- and 64-bit)
•
•

Windows 7 SP0-SP1: Enterprise, Professional, Ultimate
Windows 8: Enterprise, Pro

Dell Data Security Endpoint Security Suite Enterprise
Requirements

Windows Operating Systems (32- and 64-bit)
•
•

Windows 8.1 Update 0-1: Enterprise Edition, Pro Edition
Windows 10: Home, Education, Enterprise, Pro Version 1607 (Anniversary Update/Redstone 1) through Version 1703 (Creators
Update/Redstone 2)

Client Firewall and Web Protection Client Ports
•

To ensure that Client Firewall and Web Protection clients receive the most current Client Firewall and Web Protection updates, ports
443 and 80 must be available for the client to communicate with the various destination servers. If the ports are blocked for any reason,
anti-virus signature updates (DAT files) cannot be downloaded, so computers may not have the most current protection. Ensure that
client computers can access the URLs, as follows.
Use

Application
Protocol

Transport Port Number
Protocol

Destination

Direction

Reputation
Service

SSL

TCP

443

tunnel.web.trustedsource.org

Outbound

Reputation
Service Feedback

SSL

TCP

443

gtifeedback.trustedsource.or
g

Outbound

URL Reputation
Database Update

HTTP

TCP

list.smartfilter.com

Outbound

URL Reputation
Lookup

SSL

TCP

443

tunnel.web.trustedsource.org

Outbound

Notes

SED Client
•

The computer must have a wired network connection to successfully install SED management.

•

IPv6 is not supported.

•

Be prepared to shut down and restart the computer after you apply policies and are ready to begin enforcing them.

•

Computers equipped with self-encrypting drives cannot be used with HCA cards. Incompatibilities exist that prevent the provisioning of
the HCA. Dell does not sell computers with self-encrypting drives that support the HCA module. This unsupported configuration would
be an after-market configuration.

•

If the computer targeted for encryption is equipped with a self-encrypting drive, ensure that the Active Directory option, User Must
Change Password at Next Logon, is disabled. Preboot Authentication does not support this Active Directory option.

•

Dell recommends that you do not change the authentication method after the PBA has been activated. If you must switch to a different
authentication method, you must either:
•

Remove all the users from the PBA.
or

•

Deactivate the PBA, change the authentication method, and then re-activate the PBA.
IMPORTANT:
Due to the nature of RAID and SEDs, SED management does not support RAID. The issue with RAID=On with SEDs is that RAID
requires access to the disk to read and write RAID-related data at a high sector not available on a locked SED from start and cannot
wait to read this data until after the user is logged on. Change the SATA operation in the BIOS from RAID=On to AHCI to resolve
the issue. If the operating system does not have the AHCI controller drivers pre-installed, the operating system will blue screen
when switched from RAID=On to AHCI.

•

Configuration of self-encrypting drives for Dell’s SED management differ between NVMe and non-NVMe (SATA) drives, as follows.
•

Any NVMe drive that is being leveraged as an SED – The BIOS’ SATA operation must be set to RAID ON, as Dell’s SED
management does not support AHCI on NVMe drives.
Dell Data Security Endpoint Security Suite Enterprise
Requirements

•

Any NVMe drive that is being leveraged as an SED – The BIOS's boot mode must be UEFI and Legacy option ROMs must be
disabled.

•

Any non-NVMe drive that is being leveraged as an SED – The BIOS’ SATA operation must be set to AHCI, as Dell’s SED
management does not support RAID with non-NVMe drives.
•

•

Supported OPAL compliant SEDs require updated Intel Rapid Storage Technology Drivers, located at http://www.dell.com/support/
home/us/en/19/product-support/product/dell-dp-endpt-security-suite-enterprise/drivers. Dell recommends Intel Rapid Storage
Technology Driver version 15.2.0.0 or later, with NVMe drives.
•

SED Management is not supported with Server Encryption or Advanced Threat Prevention on a server OS.

OPAL Drivers
•

Supported OPAL compliant SEDs require updated Intel Rapid Storage Technology Drivers, located at http://www.dell.com/support.

SED Client Hardware
OPAL Compliant SEDs
•

For the most up-to-date list of Opal compliant SEDs supported with the SED management, refer to this KB article: http://
www.dell.com/support/article/us/en/19/SLN296720.

Dell Computer Models Supported with UEFI
•

The following table details Dell computer models supported with UEFI.
Dell Computer Models - UEFI Support
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

•
•

Venue Pro 11 (Models
5175/5179)
Venue Pro 11 (Model 7139)

Dell Data Security Endpoint Security Suite Enterprise
Requirements

Dell Computer Models - UEFI Support
•
•
•
•
•
•
•
•

Latitude E7450
Latitude E7470
Latitude E7480
Latitude 12 Rugged Extreme
(model 7414)
Latitude 12 Rugged Tablet
(Model 7202)
Latitude 7212 Rugged
Extreme Tablet
Latitude 14 Rugged Extreme
(model 7414)
Latitude 14 Rugged (model
5414)

•
•
•
•
•

Optiplex 9010
Optiplex 9020 Micro, Mini
Tower, Small Form Factor
Optiplex 9020 All-in-One
Optiplex 9030 All-in-One
Optiplex XE2

NOTE:
Authentication features are supported with UEFI mode on these computers running Windows 8, Windows 8.1, and Windows 10 with
qualified Opal Compliant SEDs. Other computers running Windows 7, Windows 8, Windows 8.1, and Windows 10 support Legacy
Boot mode.
•

For a list of docking stations and adapters supported with the SED client, see http://www.dell.com/support/article/us/en/19/
sln296720/.

Authentication Options with SED Client
•

Specific hardware is required, to use smart cards and to authenticate on UEFI computers. Configuration is required to use smart cards
with Preboot Authentication. The following tables show authentication options available by operating system, when hardware and
configuration requirements are met.

Non-UEFI
PBA
Password

Fingerprin Contacted SIPR Card
t
Smart
card

Windows 7 SP0SP1

X1 2

Windows 8

X1 2

Windows 8.1

X1 2

Windows 10

X1 2

1. Available when authentication drivers are downloaded from
support.dell.com.
2. Available with a supported OPAL SED.

Dell Data Security Endpoint Security Suite Enterprise
Requirements

UEFI
PBA - on supported Dell computers
Password

Fingerprin Contacted SIPR Card
t
Smart
card

Windows 7
Windows 8

Windows 8.1

Windows 10

1. Available with a supported OPAL SED on supported UEFI computers.

SED Client International Keyboards
•

The following table lists international keyboards supported with Preboot Authentication on UEFI and non-UEFI computers.
International Keyboard Support - UEFI
•

DE-CH - Swiss German

•

DE-FR - Swiss French

International Keyboard Support - Non-UEFI
•

AR - Arabic (using Latin letters)

•

DE-CH - Swiss German

•

DE-FR - Swiss French

SED Client Localization
The SED and Advanced Authentication clients are Multilingual User Interface (MUI) compliant and are localized the following languages.
UEFI Mode and Preboot Authentication are supported in the following languages except Russian, Traditional Chinese, or Simplified Chinese.
Language Support
•

EN - English

•

KO - Korean

•

FR - French

•

ZH-CN - Chinese, Simplified

•

IT - Italian

•

ZH-TW - Chinese, Traditional/Taiwan

•

DE - German

•

PT-BR - Portuguese, Brazilian

•

ES - Spanish

•

PT-PT - Portuguese, Portugal (Iberian)

Dell Data Security Endpoint Security Suite Enterprise
Requirements

Language Support
•

JA - Japanese

•

RU - Russian

SED Client Operating Systems
•

The following table details the supported operating systems.
Windows Operating Systems (32- and 64-bit)
•

Windows 7 SP0-SP1: Enterprise, Professional (supported with Legacy Boot mode but not UEFI)
NOTE:
Legacy Boot mode is supported on Windows 7. UEFI is not supported on Windows 7.
NVMe self-encrypting drives are not supported with Windows 7.

•
•
•

Windows 8: Enterprise, Pro,
Windows 8.1: Enterprise Edition, Pro Edition
Windows 10: Home, Education, Enterprise, Pro Version 1607 (Anniversary Update/Redstone 1) through Version 1709 (Fall Creators
Update/Redstone 3)

Advanced Authentication Client
•

Advanced Authentication features are available only when Preboot Authentication is enabled. When using Advanced Authentication,
users will be securing access to the computer using advanced authentication credentials that are managed and enrolled using
Advanced Authentication. Advanced Authentication will be the primary manager of the authentication credentials for Windows Sign-in,
including Windows password, fingerprint, and smart cards. Picture password, PIN, and fingerprint credentials enrolled using the
Microsoft Operating System will not be recognized at Windows Sign-in.
To continue using the Microsoft Operating System to manage user credentials, do not install Advanced Authentication or uninstall it.

•

An SED does not require a TPM to provide Advanced Authentication or encryption.
NOTE: PBA authentication methods cannot be changed between Password and SmartCard when the user account exists
within the PBA.

Advanced Authentication Client Hardware
•

The following table details supported authentication hardware.
Fingerprint and Smart Card Readers
•
•
•
•

Validity VFS495 in Secure Mode
ControlVault Swipe Reader
UPEK TCS1 FIPS 201 Secure Reader 1.6.3.379
Authentec Eikon and Eikon To Go USB Readers

Contactless Cards
•

Contactless Cards using Contactless Card Readers built-in to specified Dell laptops

Dell Data Security Endpoint Security Suite Enterprise
Requirements

Smart Cards
•

PKCS #11 Smart Cards using the ActivIdentity client
NOTE:
The ActivIdentity client is not pre-loaded and must be installed separately.

•
•
•
•

CSP Cards
Common Access Cards (CACs)
Class B/SIPR Net Cards

The following table details Dell computer models supported with SIPR Net cards.
Dell Computer Models - Class B/SIPR Net Card Support
•
•

Latitude E6440
Latitude E6540

•
•
•

Precision M2800
Precision M4800
Precision M6800

•
•
•

Latitude 14 Rugged Extreme
Latitude 12 Rugged Extreme
Latitude 14 Rugged

Advanced Authentication Client Operating Systems
Windows Operating Systems
•

The following table details supported operating systems.
Windows Operating Systems (32- and 64-bit)
•
•
•
•

BitLocker Manager Client
•

Consider reviewing Microsoft BitLocker requirements if BitLocker is not yet deployed in your environment,

•

Ensure that the PBA partition is already set up. If BitLocker Manager is installed before the PBA partition is set up, BitLocker cannot be
enabled and BitLocker Manager will not be operational. See Pre-Installation Configuration to Set Up a BitLocker PBA Partition.

•

A Security Management Server/Security Management Server Virtual is required to use BitLocker Manager.

•

Ensure a signing certificate is available within the database. For more information, see http://www.dell.com/support/article/us/en/19/
sln307028.

•

The keyboard, mouse, and video components must be directly connected to the computer. Do not use a KVM switch to manage
peripherals as the KVM switch can interfere with the computer's ability to properly identify hardware.

•

Turn on and enable the TPM. BitLocker Manager will take ownership of the TPM and will not require a reboot. However, if a TPM
ownership already exists, BitLocker Manager will begin the encryption setup process (no restart is required). The point is that the TPM
must be "owned" and enabled.

•

The BitLocker Manager client will use the approved AES FIPS validated algorithms if FIPS mode is enabled for the GPO security setting
"System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing" on the device and you manage that device
via our product. We do not force this mode as default for BitLocker-encrypted clients because Microsoft now suggests customers not
use their FIPS validated encryption due to numerous issues with application compatibility, recovery, and media encryption: http://
blogs.technet.com.

•

BitLocker Manager is not supported with Server Encryption or Advanced Threat Prevention on a server OS.

Dell Data Security Endpoint Security Suite Enterprise
Requirements

BitLocker Manager Client Hardware
•

The following table details supported hardware.
Optional Embedded Hardware
•

TPM 1.2 or 2.0

BitLocker Manager Client Operating Systems
•

The following table details supported operating systems.
Windows Operating Systems
•
•
•
•
•
•
•

Windows 7 SP0-SP1: Enterprise, Ultimate (32- and 64-bit)
Windows 8: Enterprise (64-bit)
Windows 8.1: Enterprise Edition, Pro Edition (64-bit)
Windows 10: Home, Education, Enterprise, Pro Version 1607 (Anniversary Update/Redstone 1) through Version 1709 (Fall Creators
Update/Redstone 3)
Windows Server 2008 R2: Standard Edition, Enterprise Edition (64-bit)
Windows Server 2012 R2: Standard Edition, Enterprise Edition (64-bit)
Windows Server 2016

Windows updates KB3133977 and KB3125574 must not be installed if installing BitLocker Manager on Windows 7.

Dell Data Security Endpoint Security Suite Enterprise
Requirements

3
Registry Settings
•
•

This section details all Dell ProSupport approved registry settings for local client computers, regardless of the reason for the registry
setting. If a registry setting overlaps two products, it will be listed in each category.
These registry changes should be done by Administrators only and may not be appropriate or work in all scenarios.

Encryption Client Registry Settings
•

If a self-signed certificate is used on the Dell Security Management Server for Windows, certificate trust validation must remain
disabled on the client computer (trust validation is disabled by default with Security Management Server for Windows). Before enabling
trust validation on the client computer, the following requirements must be met.
•
•

A certificate signed by a root authority, such as EnTrust or Verisign, must be imported into Security Management Server/Security
Management Server Virtual.
The full chain of trust of the certificate must be stored in the Microsoft keystore on the client computer.

•

To enable trust validation for the Encryption client, change the value of the following registry entry to 0 on the client computer.
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
"IgnoreCertErrors"=DWORD:00000000
0 = Fail if a certificate error is encountered
1= Ignores errors

•

To use smart cards with Windows Authentication, the following registry value must be set on the client computer.
[HKLM\SOFTWARE\DigitalPersona\Policies\Default\SmartCards]
"MSSmartcardSupport"=DWORD:1

•

To create an Encryption Removal Agent log file, create the following registry entry on the computer targeted for decryption. See
(Optional) Create an Encryption Removal Agent Log File.
[HKLM\Software\Credant\DecryptionAgent]
"LogVerbosity"=DWORD:2
0: no logging
1: logs errors that prevent the Service from running
2: logs errors that prevent complete data decryption (recommended level)
3: logs information about all decrypting volumes and files
5: logs debugging information

•

By default, during installation, the system tray icon is displayed. Use the following registry setting to hide the system tray icon for all
managed users on a computer after the original installation. Create or modify the registry setting as follows:
[HKLM\Software\CREDANT\CMGShield]
"HIDESYSTRAYICON"=DWORD:1
Dell Data Security Endpoint Security Suite Enterprise
Registry Settings

•

By default, all temporary files in the c:\windows\temp directory are automatically deleted during installation. Deletion of temporary files
speeds initial encryption and occurs before the initial encryption sweep.
However, if your organization uses a third-party application that requires the file structure within the \temp directory to be preserved,
you should prevent this deletion.
To disable temporary file deletion, create or modify the registry setting as follows:
[HKLM\SOFTWARE\CREDANT\CMGShield]
"DeleteTempFiles"=REG_DWORD:0
Not deleting temporary files increases initial encryption time.

•

The Encryption client displays the length of each policy update delay prompt for five minutes each time. If the user does not respond to
the prompt, the next delay begins. The final delay prompt includes a countdown and progress bar, and it displays until the user
responds, or the final delay expires and the required logoff/reboot occurs.
You can change the behavior of the user prompt to begin or delay encryption, to prevent encryption processing following no user
response to the prompt. To do this, set the registry the following registry value:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
"SnoozeBeforeSweep"=DWORD:1
Any non-zero value will change the default behavior to snooze. With no user interaction, encryption processing will be delayed up to the
number of configurable allowed delays. Encryption processing begins when the final delay expires.
Calculate the maximum possible delay as follows (a maximum delay would involve the user never responding to a delay prompt, each of
which displays for 5 minutes):
(NUMBER OF POLICY UPDATE DELAYS ALLOWED × LENGTH OF EACH POLICY UPDATE DELAY) + (5 MINUTES × [NUMBER OF
POLICY UPDATE DELAYS ALLOWED - 1])

•

Use the following registry setting to have the Encryption client poll the Security Management Server/Security Management Server
Virtual for a forced policy update. Create or modify the registry setting as follows:
[HKLM\SOFTWARE\Credant\CMGShield\Notify]
"PingProxy"=DWORD value:1
The registry setting will automatically disappear when done.

•

Use the following registry settings to either allow the Encryption client to send an optimized inventory to the Security Management
Server/Security Management Server Virtual, send a full inventory to the Security Management Server/Security Management Server
Virtual, or to send a full inventory for all activated users to the Security Management Server/Security Management Server Virtual.
•

Send Optimized Inventory to Security Management Server/Security Management Server Virtual:
Create or modify the registry setting as follows:
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
"OnlySendInvChanges"=REG_DWORD:1
If no entry is present, optimized inventory is sent to the Security Management Server/Security Management Server Virtual.

•

Send Full Inventory to Security Management Server/Security Management Server Virtual:
Create or modify the registry setting as follows:
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]

Dell Data Security Endpoint Security Suite Enterprise
Registry Settings

"OnlySendInvChanges"=REG_DWORD:0
If no entry is present, optimized inventory is sent to the Security Management Server/Security Management Server Virtual.
•

Send Full Inventory for All Activated Users
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
"RefreshInventory"=REG_DWORD:1
This entry is deleted from the registry as soon as it is processed. The value is saved in the vault, so even if the computer is rebooted
before the inventory upload takes place, the Encryption client still honors this request the next successful inventory upload.
This entry supersedes the OnlySendInvChanges registry value.

•

Slotted Activation is a feature that allows you to spread activations of clients over a set time period in order to ease Security
Management Server/Security Management Server Virtual load during a mass deployment. Activations are delayed based on
algorithmically generated time slots to provide a smooth distribution of activation times.
For users requiring activation through VPN, a slotted activation configuration for the client may be required, to delay initial activation for
long enough to allow time for the VPN client to establish a network connection.
These registry entries require a restart of the computer for the updates to take effect.
•

Slotted Activation
To enable or disable this feature, create a DWORD with the name SlottedActivation under the following parent key:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\]

•

Activation Slot
To enable or disable this feature, create a subkey with the name ActivationSlot under the following parent key:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\]
Activation Slot - a string that defines the period within which the Dell Encryption client will attempt to activate with the Security
Management Server/Security Management Server Virtual. These values are defined in seconds, and the syntax is defined by
,. An example would be 120,300. This means that the Encryption client will attempt to activate at a
random time between 2 minutes and 5 minutes after user login.
•

Calendar Repeat
To enable or disable this feature, create a subkey with the name CalRepeat under the following parent key:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\ActivationSlot]
CalRepeat - A DWORD that defines the time period in seconds that the activation slot interval occurs. Use this setting to
override the time period in seconds that the activation slot interval occurs. 25200 seconds are available for slotting activations
during a seven-hour period. The default setting is 86400 seconds, which represents a daily repeat. The suggested decimal value
is 600, which represents 10 minutes.

•

Slot Interval
To enable or disable this feature, create a subkey with the name SlotInterval under the following parent key:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\ActivationSlot]
Slot Interval - A string value that defines the intervals between slot activations. The suggested setting is 45,120. This represents
activation time being randomly assigned between 45 and 120 seconds.

•

Missed Threshold
To enable or disable this feature, create a subkey with the name MissThreshold under the following parent key:
Dell Data Security Endpoint Security Suite Enterprise
Registry Settings

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\ActivationSlot]
MissThreshold - a DWORD value that contains a positive integer that defines the number of attempts to activate before a log
off is required. If the MissThreshold is reached, activation attempts will cease until the next login for the unactivated user. The
count for MissThreshold is always reset on logoff.
The following registry keys collect slotted activation user data:
[HKCU/Software/CREDANT/ActivationSlot] (per-user data)
Deferred time to attempt the slotted activation, which is set when the user logs onto the network for the first time after slotted
activation is enabled. The activation slot is recalculated for each activation attempt.
[HKCU/Software/CREDANT/SlotAttemptCount] (per-user data)
Number of failed or missed attempts, when the time slot arrives and activation is attempted but fails. When this number
reaches the value set in ACTIVATION_SLOT_MISSTHRESHOLD, the computer attempts one immediate activation upon
connecting to the network.
•

To detect unmanaged users on the client computer, set the following registry value on the client computer:
[HKLM\SOFTWARE\Credant\CMGShield\ManagedUsers\]
"UnmanagedUserDetected"=DWORD value:1
Detect unmanaged users on this computer=1
Do not detect unmanaged users on this computer=0

•

To enable silent automatic reactivation in the rare case that a user becomes deactivated, the following registry value must be set on the
client computer.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CMGShield]
"AutoReactivation"=DWORD:00000001
0=Disabled (default)
1=Enabled

•

System Data Encryption (SDE) is enforced based on the policy value for SDE Encryption Rules. Additional directories are protected by
default when the SDE Encryption Enabled policy is Selected. For more information, search "SDE Encryption Rules" in AdminHelp. When
the Encryption client is processing a policy update that includes an active SDE policy, the current user profile directory is encrypted by
default with the SDUser key (a User key) rather than the SDE key (a Device key). The SDUser key is also used to encrypt files or
folders that are copied (not moved) into a user directory that is not a encrypted with SDE.
To disable the SDUser key and use the SDE key to encrypt these user directories, create the following registry entry on the computer:
[HKEY_LOCAL_MACHINE\SOFTWARE\Credant\CMGShield]
"EnableSDUserKeyUsage"=DWORD:00000000
If this registry key is not present or is set to anything other than 0, the SDUser key will be used to encrypt these user directories.
For more information about SDUser, see www.dell.com/support/article/us/en/19/SLN304916

•

Setting the registry entry, EnableNGMetadata, if issues occur related with Microsoft updates on computers with Common keyencrypted data or with encrypting, decrypting, or unzipping large numbers of files within a folder.
Set the EnableNGMetadata registry entry in the following location:
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\CmgShieldFFE]

Dell Data Security Endpoint Security Suite Enterprise
Registry Settings

"EnableNGMetadata" = DWORD:1
0=Disabled (default)
1=Enabled
•

The non-domain activation feature can be enabled by contacting Dell ProSupport and requesting instructions.

Full Disk Encryption Client Registry Settings
•

•

These registry changes should be done by Administrators only and may not be appropriate or work in all scenarios.

•

To set the retry interval when the Security Management Server/Security Management Server Virtual is unavailable to communicate
with the Full Disk Encryption client, add the following registry value.
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"CommErrorSleepSecs"=DWORD:300
This value is the number of seconds the Full Disk Encryption client waits to attempt to contact the Security Management Server/
Security Management Server Virtual if it is unavailable to communicate with the Full Disk Encryption client. The default is 300 seconds
(5 minutes).

•

If a self-signed certificate is used on the Security Management Server/Security Management Server Virtual for Full Disk Encryption
management, SSL/TLS trust validation must remain disabled on the client computer (SSL/TLS trust validation is disabled by default
with Full Disk Encryption management). Before enabling SSL/TLS trust validation on the client computer, the following requirements
must be met.
•

A certificate signed by a root authority, such as EnTrust or Verisign, must be imported into Security Management Server/Security
Management Server Virtual.

•

The full chain of trust of the certificate must be stored in the Microsoft keystore on the client computer.

•

To enable SSL/TLS trust validation for Full Disk Encryption management, change the value of the following registry entry to 0 on
the client computer.
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"DisableSSLCertTrust"=DWORD:0
0 = Enabled
1 = Disabled

•

To determine if the PBA is activated, ensure that the following value is set:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent\Parameters]
"PBAIsActivated"=DWORD (32-bit):1
A value of 1 means that the PBA is activated. A value of 0 means the PBA is not activated.
NOTE: Manually deleting this key can create unintended results for users syncing with the PBA resulting in the need for
manual recovery.

•

The Security Server host may be changed from the original installation location if needed. The host information is read by the client
computer every time a policy poll occurs. Change the following registry value on the client computer:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent]
"ServerHost"=REG_SZ:..com

Dell Data Security Endpoint Security Suite Enterprise
Registry Settings

•

The Security Server port may be changed from the original installation location if needed. This value is read by the client computer
every time a policy poll occurs. Change the following registry value on the client computer:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent]
ServerPort=REG_SZ:8888

•

(With Preboot Authentication only) If you do not want the Advanced Authentication client to change the services associated with
smart cards and biometric devices to a startup type of "automatic", disable the service startup feature. Disabling this feature also
suppresses warnings associated with the required services not running.
When disabled, Advanced Authentication will not attempt to start these services:
•

SCardSvr - Manages access to smart cards read by the computer. If this service is stopped, this computer will be unable to read
smart cards. If this service is disabled, any services that explicitly depend on it will fail to start.

•

SCPolicySvc - Allows the system to be configured to lock the user desktop upon smart card removal.

•

WbioSrvc - The Windows biometric service gives client applications the ability to capture, compare, manipulate, and store biometric
data without gaining direct access to any biometric hardware or samples. The service is hosted in a privileged SVCHOST process.
By default, if the registry key does not exist or the value is set to 0, this feature is enabled.
[HKLM\SOFTWARE\DELL\Dell Data Protection]
SmartCardServiceCheck=REG_DWORD:0
0 = Enabled
1 = Disabled

•

To suppress all Toaster notifications from the Encryption Management Agent, the following registry value must be set on the client
computer.
[HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell Data Protection]
"PbaToastersAllowClose" =DWORD:1
0=Enabled (default)
1=Disabled

Advanced Threat Prevention Client Registry Settings
•

To have the Advanced Threat Prevention plugin monitor HKLM\SOFTWARE\Dell\Dell Data Protection for changes to the LogVerbosity
value, and update the client log level accordingly, set the following value.
[HKLM\SOFTWARE\Dell\Dell Data Protection]
"LogVerbosity"=dword:
Dump: 0
Fatal: 1
Error 3
Warning 5
Info 10
Verbose 12

Dell Data Security Endpoint Security Suite Enterprise
Registry Settings

Trace 14
Debug 15
The registry value is checked when the ATP service starts or whenever the value changes. If the registry value does not exist, there will
be no change to the logging level.
Use this registry setting for testing/debugging only, as this registry setting controls log verbosity for other components, including the
Encryption client and Encryption Management Agent.
•

Compatibility Mode allows applications to run on the client computer while Memory Protection or Memory Protection and Script
Control policies are enabled. Enabling compatibility mode requires adding a registry value on the client computer.
To enable compatibility mode, follow these steps:
a

In the Remote Management Console, disable the Memory Protection Enabled policy. If the Script Control policy is enabled, disable
it.

Add the CompatibilityMode registry value.
1

Using the Registry Editor on the client computer, go to HKEY_LOCAL_MACHINE\SOFTWARE\Cylance\Desktop.

Right-click Desktop, click Permissions, then take ownership and grant yourself Full Control.

Right-click Desktop, then select New > Binary Value.

For the name, type CompatibilityMode.

Open the registry setting and change the value to 01.

Click OK, then close Registry Editor.

To add the registry value with a command, you can use one of the following command line options to run on the client computer:
•

(For one computer) Psexec:
psexec -s reg add HKEY_LOCAL_MACHINE\SOFTWARE\Cylance\Desktop /v CompatibilityMode /t
REG_BINARY /d 01

•

(For multiple computers) Invoke-Command cmdlet:
$servers = "testComp1","testComp2","textComp3"
$credential = Get-Credential -Credential {UserName}\administrator
Invoke-Command -ComputerName $servers -Credential $credential -ScriptBlock {New-Item Path HKCU:\Software\Cylance\Desktop -Name CompatibilityMode -Type REG_BINARY -Value 01}

In the Remote Management Console, re-enable the Memory Protection Enabled policy. If the Script Control policy was previously
enabled, re-enable it.

SED Client Registry Settings
•

To set the retry interval when the Security Management Server/Security Management Server Virtual is unavailable to communicate
with the SED client, add the following registry value.
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"CommErrorSleepSecs"=DWORD:300
This value is the number of seconds the SED client waits to attempt to contact the Security Management Server/Security
Management Server Virtual if it is unavailable to communicate with the SED client. The default is 300 seconds (5 minutes).

•

If a self-signed certificate is used on the Security Management Server/Security Management Server Virtual for SED management,
SSL/TLS trust validation must remain disabled on the client computer (SSL/TLS trust validation is disabled by default with SED
management). Before enabling SSL/TLS trust validation on the client computer, the following requirements must be met.
•

A certificate signed by a root authority, such as EnTrust or Verisign, must be imported into Security Management Server/Security
Management Server Virtual.
Dell Data Security Endpoint Security Suite Enterprise
Registry Settings

•

The full chain of trust of the certificate must be stored in the Microsoft keystore on the client computer.

•

To enable SSL/TLS trust validation for SED management, change the value of the following registry entry to 0 on the client
computer.
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"DisableSSLCertTrust"=DWORD:0
0 = Enabled
1 = Disabled

•

To use smart cards with Preboot Authentication, the following registry value must be set on the client computer. Also set the
Authentication Method policy to Smart Card in the Remote Management Console, and commit the change.
[HKLM\SOFTWARE\DigitalPersona\Policies\Default\SmartCards]
"MSSmartcardSupport"=DWORD:1

•

To set the interval at which the SED client will attempt to contact the Security Management Server/Security Management Server
Virtual when it is unavailable to communicate with the SED client, set the following value on the client computer:
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"CommErrorSleepSecs"=DWORD Value:300
This value is the number of seconds the SED client waits to attempt to contact the Security Management Server/Security
Management Server Virtual if it is unavailable to communicate with the SED client. The default is 300 seconds (5 minutes).

•

The Security Server URL may be changed from the original install location if needed. This value is read by the client computer every
time a policy poll occurs. Change the following registry value on the client computer:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent]
"ServerUrl"=REG_SZ:https://..com:8888/agent

Dell Data Security Endpoint Security Suite Enterprise
Registry Settings

•

SCPolicySvc - Allows the system to be configured to lock the user desktop upon smart card removal.

•

To use smart cards with SED Preboot Authentication, the following registry value must be set on the client computer that is equipped
with an SED.
[HKLM\SOFTWARE\DigitalPersona\Policies\Default\SmartCards]
"MSSmartcardSupport"=DWORD:1
Set the Authentication Method policy to Smart Card in the Remote Management Console, and commit the change.

•

BitLocker Manager Client Registry Settings
•

If a self-signed certificate is used on the Security Management Server/Security Management Server Virtual for BitLocker Manager,
SSL/TLS trust validation must remain disabled on the client computer (SSL/TLS trust validation is disabled by default with BitLocker
Manager). Before enabling SSL/TLS trust validation on the client computer, the following requirements must be met.
•

A certificate signed by a root authority, such as EnTrust or Verisign, must be imported into Security Management Server/Security
Management Server Virtual .

•

The full chain of trust of the certificate must be stored in the Microsoft keystore on the client computer.

•

To enable SSL/TLS trust validation for BitLocker Manager, change the value of the following registry entry to 0 on the client
computer.
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
Dell Data Security Endpoint Security Suite Enterprise
Registry Settings

"DisableSSLCertTrust"=DWORD:0
0 = Enabled
1 = Disabled

Dell Data Security Endpoint Security Suite Enterprise
Registry Settings

4
Install Using the Master Installer
•

Command line switches and parameters are case-sensitive.

•

To install using non-default ports, use the child installers instead of the master installer.

•

Endpoint Security Suite Enterprise master installer log files are located at C:\ProgramData\Dell\Dell Data Protection\Installer.

•

Instruct users to see the following document and help files for application assistance:
•

See the Dell Encrypt Help to learn how to use the feature of the Encryption client. Access the help from :\Program Files
\Dell\Dell Data Protection\Encryption\Help.

•

See the Encryption External Media Help to learn how the features of Encryption External Media. Access the help from :
\Program Files\Dell\Dell Data Protection\Encryption\EMS.

•

See the Endpoint Security Suite Enterprise Help to learn how to use the features of Advanced Authentication and Advanced Threat
Prevention. Access the help from :\Program Files\Dell\Dell Data Protection\Client Security Framework\Help.

•

Users should update their policies by right-clicking the Dell Encryption icon in the system tray and selecting Check for Policy Updates
after installation completes.

•

The master installer installs the entire suite of products. There are two methods to install using the master installer. Choose one of the
following.
•

Install Interactively Using the Master Installer

or
•

Install by Command Line Using the Master Installer

Install Interactively Using the Master Installer
•

The Endpoint Security Suite Enterprise master installer can be located at:
•

•

From Your Dell FTP Account - Locate the installation bundle at Endpoint-Security-Suite-Pro_Ent-1.x.x.xxx.zip.

Use these instructions to install Dell Endpoint Security Suite Enterprise interactively using the Endpoint Security Suite Enterprise
master installer. This method can be used to install the suite of products on one computer at a time.

Locate DDSSuite.exe in the Dell installation media. Copy it to the local computer.

Double-click DDSSuite.exe to launch the installer. This may take several minutes.

Click Next in the Welcome dialog.

Read the license agreement, accept the terms, and click Next.

In the Enterprise Server Name field, enter the fully qualified host name of the Security Management Server/Security Management
Server Virtual that will manage the target user, such as server.organization.com.
In the Device Server URL field, enter the URL of the Device Server (Security Server) with which the client will communicate.
The format is https://server.organization.com:8443/xapi/ (including trailing forward slash).
Click Next.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Master Installer

Click Next to install the product in the default location of C:\Program Files\Dell\Dell Data Protection\. Dell recommends installing in
the default location only, as problems may arise when installing in other locations.

Select the components to be installed.
Security Framework installs the underlying security framework and Advanced Authentication, the advanced authentication client that
manages multiple authentication methods, including PBA and credentials such as fingerprints and passwords.
Advanced Authentication installs the files and services required for Advanced Authentication.
Encryption installs the Encryption client, the component that enforces security policy, whether a computer is connected to the
network, disconnected from the network, lost, or stolen.
Threat Protection installs the Threat Protection clients, which are malware and antivirus protection to scan for viruses, spyware, and
unwanted programs, client firewall to monitor communication between the computer and resources on the network and the Internet,
and web filtering to display safety ratings or block access to websites during online browsing.
BitLocker Manager installs the BitLocker Manager client, designed to enhance the security of BitLocker deployments by simplifying
and reducing the cost of ownership through centralized management of BitLocker encryption policies.
Advanced Threat Prevention installs the Advanced Threat Prevention client, which is next-generation antivirus protection that uses
algorithmic science and machine learning to identify, classify, and prevent both known and unknown cyberthreats from executing or
harming endpoints.
Web Protection and Firewall installs the optional features, Web Protection and Firewall. The Client Firewall checks all incoming and
outgoing traffic against its list of rules. Web Protection monitors web browsing and downloads to identify threats and enforce action
set by policy when a threat is detected, based on ratings for websites.
NOTE: If the installer detects a Windows version later than Creators Update (Redstone 2), the Client Firewall and Web
Protection option does not display.
Click Next when your selections are complete.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Master Installer

Click Install to begin the installation. Installation will take several minutes.

Select Yes, I want to restart my computer now and click Finish.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Master Installer

Installation is complete.

Install by Command Line Using the Master Installer
•

The switches must be specified first in a command line installation. Other parameters go inside an argument that is passed to the /v
switch.
Switches

•

The following table describes the switches that can be used with the Endpoint Security Suite Enterprise master installer.
Switch

Description

-y -gm2

Pre-extraction of Endpoint Security Suite Enterprise master installer. The -y and -gm2 switches must be
used together.
Do not separate the switches.

Silent installation

Pass variables to the .msi inside the DDSSuite.exe

Parameters
•

The following table describes the parameters that can be used with the Endpoint Security Suite Enterprise master installer. The
Endpoint Security Suite Enterprise master installer cannot exclude individual components but can receive commands to specify which
components should be installed.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Master Installer

Parameter

Description

SUPPRESSREBOOT

Suppresses the automatic reboot after the installation completes. Can be used in SILENT mode.

SERVER

Specifies the URL of the Security Management Server/Security Management Server Virtual.

InstallPath

Specifies the path for the installation. Can be used in SILENT mode.

FEATURES

Specifies the components that can be installed in SILENT mode.
ATP = Advanced Threat Prevention only on a server OS; Advanced Threat Prevention and Encryption on a
workstation OS
DE-ATP = Advanced Threat Prevention and Encryption on a server OS. Use only for installation on a server
OS. This is the default installation on a server OS if the FEATURES parameter is not specified.
DE = Drive Encryption (Encryption client) only Use only for installation on a server OS.
BLM = BitLocker Manager
SED = SED Management (EMAgent/Manager, PBA/GPE Drivers)(Available only when installed on a
workstation OS)
ATP-WEBFIREWALL = Client Firewall and Web Protection on a workstation OS
DE-ATP-WEBFIREWALL = Client Firewall and Web Protection on a server OS
NOTE: For upgrades from Encryption Enterprise or from pre-v1.4 Endpoint Security Suite Enterprise,
ATP-WEBFIREWALL or DE-ATP-WEBFIREWALL must be specified in order to install Client Firewall
and Web Protection. Do not specify ATP-WEBFIREWALL or DE-ATP-WEBFIREWALL when installing
a client to be managed by Dell Security Management Server/Security Management Server Virtual
running in Disconnected Mode.

BLM_ONLY=1

Must be used when using FEATURES=BLM in the command line to exclude the SED Management plugin.

Example Command Line
•

Command line parameters are case-sensitive.

•

(On a workstation OS) This example installs all components using the Endpoint Security Suite Enterprise master installer on standard
ports, silently, in the default location of C:\Program Files\Dell\Dell Data Protection\, and configures it to use the specified Security
Management Server/Security Management Server Virtual.
"DDSSuite.exe" -y -gm2 /S /z"\"SERVER=server.organization.com\""

•

(On a workstation OS) This example installs Advanced Threat Prevention and Encryption only using the Endpoint Security Suite
Enterprise master installer on standard ports, silently, in the default location of C:\Program Files\Dell\Dell Data Protection\, and
configures it to use the specified Security Management Server/Security Management Server Virtual.
"DDSSuite.exe" -y -gm2 /S /z"\"SERVER=server.organization.com, FEATURES=ATP\""

•

(On a workstation OS) This example installs Advanced Threat Prevention, Encryption, and SED Management using the Endpoint
Security Suite Enterprise master installer on standard ports, silently, with a suppressed reboot, in the default location of C:\Program
Files\Dell\Dell Data Protection\, and configures it to use the specified Security Management Server/Security Management Server
Virtual.
"DDSSuite.exe" -y -gm2 /S /z"\"SERVER=server.organization.com, FEATURES=ATP-SED,
SUPPRESSREBOOT=1\""

•

(On a workstation OS) This example installs Advanced Threat Prevention, Encryption, Web Protection, and Client Firewall using the
Endpoint Security Suite Enterprise master installer on standard ports, silently, in the default location of C:\Program Files\Dell\Dell Data
Protection\, and configures it to use the specified Security Management Server/Security Management Server Virtual.
"DDSSuite.exe" -y -gm2 /S /z"\"SERVER=server.organization.com, FEATURES=ATP-WEBFIREWALL\""

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Master Installer

•

(On a server OS) This example installs Advanced Threat Prevention and Encryption only using the Endpoint Security Suite Enterprise
master installer on standard ports, silently, in the default location of C:\Program Files\Dell\Dell Data Protection\, and configures it to
use the specified Security Management Server/Security Management Server Virtual.
"DDSSuite.exe" -y -gm2 /S /z"\"SERVER=server.organization.com, FEATURES=DE-ATP\""

•

(On a server OS) This example installs Advanced Threat Prevention, Encryption, Web Protection, and Client Firewall using the Endpoint
Security Suite Enterprise master installer on standard ports, silently, in the default location of C:\Program Files\Dell\Dell Data
Protection\
"DDSSuite.exe" -y -gm2 /S /z"\"SERVER=server.organization.com, FEATURES=DE-ATP-WEBFIREWALL\""

•

(On a server OS) This example installs Advanced Threat Prevention only using the Endpoint Security Suite Enterprise master installer
on standard ports, silently, in the default location of C:\Program Files\Dell\Dell Data Protection\, and configures it to use the specified
Security Management Server/Security Management Server Virtual.
"DDSSuite.exe" -y -gm2 /S /z"\"SERVER=server.organization.com, FEATURES=ATP\""

•

(On a server OS) This example installs Encryption only using the Endpoint Security Suite Enterprise master installer on standard ports,
silently, in the default location of C:\Program Files\Dell\Dell Data Protection\, and configures it to use the specified Security
Management Server/Security Management Server Virtual.
"DDSSuite.exe" -y -gm2 /S /z"\"SERVER=server.organization.com, FEATURES=DE\""

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Master Installer

5
Uninstall Using the Endpoint Security Suite
Enterprise Master Installer
•

Each component must be uninstalled separately, followed by uninstallation of the Endpoint Security Suite Enterprise master installer.
The clients must be uninstalled in a specific order to prevent uninstallation failures.

•

Follow the instructions in Extract the Child Installers from the Master Installer to obtain child installers.

•

Ensure that the same version of Endpoint Security Suite Enterprise master installer (and thereby clients) is used for uninstallation as
installation.

•

This chapter refers you to other chapters that contain detailed instructions of how to uninstall the child installers. This chapter explains
the last step only, uninstalling the master installer.

•

Uninstall the clients in the following order.
a

Uninstall Encryption Client.

Uninstall Advanced Threat Prevention.

Uninstall SED and Advanced Authentication Clients (this uninstalls the Dell Encryption Management Agent, which cannot be
uninstalled until Advanced Threat Prevention is uninstalled).

Uninstall BitLocker Manager Client

The Driver package does not need to be uninstalled.
•

Proceed to Uninstall the Master Installer.

Uninstall the Endpoint Security Suite Enterprise
Master Installer
Now that all of the individual clients have been uninstalled, the master installer can be uninstalled.

Command Line Uninstallation
•

The following example silently uninstalls the Endpoint Security Suite Enterprise master installer.
"DDSSuite.exe" -y -gm2 /S /x
Reboot the computer when finished.

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Endpoint Security Suite Enterprise Master Installer

6
Install Using the Child Installers
•

To install each client individually, the child executable files must first be extracted from the Endpoint Security Suite Enterprise master
installer, as shown in Extract the Child Installers from the Master Installer.

•

Command examples included in this section assume the commands are run from C:\extracted.

•

Command line switches and parameters are case-sensitive.

•

Be sure to enclose a value that contains one or more special characters, such as a blank space in the command line, in escaped
quotation marks.

•

Use these installers to install the clients using a scripted installation, batch files, or any other push technology available to your
organization.

•

The reboot has been suppressed in the command line examples. However, an eventual reboot is required. Encryption cannot begin until
the computer has rebooted.

•

Log files - Windows creates unique child installer installation log files for the logged in user at %temp%, located at C:\Users
\\AppData\Local\Temp.
If you decide to add separate a log file when you run the installer, ensure that the log file has a unique name, as child installer log files do
not append. The standard .msi command can be used be create a log file by using /l*v C:\\.log.

•

All child installers use the same basic .msi switches and display options, except where noted, for command line installations. The
switches must be specified first. The /v switch is required and takes an argument. Other parameters go inside an argument that is
passed to the /v switch.
Display options can be specified at the end of the argument passed to the /v switch to achieve the expected behavior. Do not use
both /q and /qn in the same command line. Only use ! and - after /qb.
Switch

Meaning

Pass variables to the .msi inside the setup.exe. The content must always be enclosed in
plain-text quotes.

Silent mode

Uninstall mode

Administrative install (will copy all files inside the .msi)

NOTE:
With /v, the Microsoft default options are available. For a list of options, see https://msdn.microsoft.com/en-us/library/windows/
desktop/aa367988(v=vs.85).aspx.

Option

Meaning

No Progress dialog, restarts itself after process completion

/qb

Progress dialog with Cancel button, prompts for restart

/qb-

Progress dialog with Cancel button, restarts itself after process completion

/qb!

Progress dialog without Cancel button, prompts for restart

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

•

Option

Meaning

/qb!-

Progress dialog without Cancel button, restarts itself after process completion

/qn

No user interface

/norestart

Suppress reboot

Instruct users to see the following document and help files for application assistance:
•

See the Dell Encrypt Help to learn how to use the feature of the Encryption client. Access the help from :\Program Files
\Dell\Dell Data Protection\Encryption\Help.

•

See the Encryption External Media Help to learn how the features of Encryption External Media. Access the help from :
\Program Files\Dell\Dell Data Protection\Encryption\EMS.

•

Install Drivers
•

Drivers and firmware for ControlVault, fingerprint readers and smart cards are not included in the Endpoint Security Suite Enterprise
master installer or child installer executable files. The drivers and firmware must be kept up-to-date, and can be downloaded from
http://www.dell.com/support and selecting your computer model. Download the appropriate drivers and firmware based on your
authentication hardware.
•

ControlVault

•

NEXT Biometrics Fingerprint Driver

•

Validity Fingerprint Reader 495 Driver

•

O2Micro Smart Card Driver

If installing on non-Dell hardware, download updated drivers and firmware from that vendor's website.

Install Encryption Client
•

Review Encryption Client Requirements if your organization is using a certificate signed by a root authority, such as EnTrust or Verisign.
A registry setting change is needed on the client computer to enable certificate validation.

•

Users should update their policies by right-clicking the Dell Data Security icon in the system tray and selecting Check for Policy
Updates after installation completes.

•

The Encryption client installer can be located at:
•

Command Line Installation
•

The following table details the parameters available for the installation.
Parameters
SERVERHOSTNAME= (FQDN of the Dell Server for re-activation)
POLICYPROXYHOSTNAME= (FQDN of the default Policy Proxy)
MANAGEDDOMAIN= (Domain to be used for the device)

Dell Data Security Endpoint Security Suite Enterprise
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Parameters
DEVICESERVERURL= (URL used for activation; usually includes server name, port, and
xapi)
GKPORT= (Gatekeeper port)
MACHINEID= (Computer name)
RECOVERYID= (Recovery ID)
REBOOT=ReallySuppress (Null allows for automatic reboots, ReallySuppress disables reboot)
HIDEOVERLAYICONS=1 (0 enables overlay icons, 1 disables overlay icons)
HIDESYSTRAYICON=1 (0 enables the systray icon, 1 disables the systray icon)
EME=1 (Install Encryption External Media mode)

For a list of basic .msi switches and display options that can be used in command lines, refer to Install Using the Child Installers.
•

The following table details additional optional parameters related with activation.
Parameters
SLOTTEDACTIVATON=1 (0 disables delayed/scheduled activations, 1 enables delayed/scheduled activations)
SLOTINTERVAL=45,120 (Schedules activations through x,x notation where the first value is the lower limit of the schedule and the
second value is the upper limit - in seconds)
CALREPEAT=600 (MUST match or exceed the upper limit set in SLOTINTERVAL. Number of seconds the Encryption client waits
before generating an activation attempt based on SLOTINTERVAL.)
Example Command Line

•

The following example installs the client with default parameters (Encryption client, Encrypt for Sharing, no dialogue, no progress bar,
automatic restart, installed in the default location of C:\Program Files\Dell\Dell Data Protection).
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION DEVICESERVERURL=https://
server.organization.com:8443/xapi/ /qn"
MSI Command:
msiexec.exe /i "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
MANAGEDDOMAIN="ORGANIZATION" DEVICESERVERURL="https://server.organization.com:8443/xapi/"

•

The following example installs the Encryption client and Encrypt for Sharing, hides the Data Security Console system tray icon, hides
the overlay icons, no dialogue, no progress bar, suppresses restart, installed in the default location of C:\Program Files\Dell\Dell Data
Protection.
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION DEVICESERVERURL=https://
server.organization.com:8443/xapi/ HIDESYSTRAYICON=1 HIDEOVERLAYICONS=1
REBOOT=ReallySuppress /qn"
MSI Command:
msiexec.exe /i "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
MANAGEDDOMAIN="ORGANIZATION" DEVICESERVERURL="https://server.organization.com:8443/xapi/"
HIDESYSTRAYICON="1" HIDEOVERLAYICONS="1"

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

•

Example Command Line to Install in Deferred Activation Mode

•

The following example installs the client with Deferred Activation in the default location of C:\Program Files\Dell\Dell Data Protection)
DDPE_XXbit_setup.exe /s /v"OPTIN=1 SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com DEVICESERVERURL=https://server.organization.com:8443/
xapi/ MANAGEDDOMAIN=ORGANIZATION"
MSI Command:
msiexec.exe /i "Dell Data Protection Encryption.msi" OPTIN="1"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
DEVICESERVERURL="https://server.organization.com:8443/xapi/" MANAGEDDOMAIN="ORGANIZATION"

•

The following example installs the client with Deferred Activation and with default parameters (Encryption client, Encrypt for Sharing,
no dialogue, no progress bar, no restart, no Encryption overlay icons, installed in the default location of C:\Program Files\Dell\Dell Data
Protection).
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION DEVICESERVERURL=https://
server.organization.com:8443/xapi/ OPTIN=1 HIDEOVERLAYICONS=1 REBOOT=ReallySuppress /qn"
MSI Command:
msiexec.exe /i "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress" OPTIN="1"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
MANAGEDDOMAIN="ORGANIZATION" DEVICESERVERURL="https://server.organization.com:8443/xapi/"
HIDEOVERLAYICONS="1"
NOTE:
Some older clients may require escape characters of \" around the values of parameters. For example:
DDPE_XXbit_setup.exe /v"CMG_DECRYPT=\"1\" CMGSILENTMODE=\"1\" DA_SERVER=
\"server.organization.com\" DA_PORT=\"8050\" SVCPN=\"administrator@organization.com\"
DA_RUNAS=\"domain\username\" DA_RUNASPWD=\"password\" /qn"

Install Full Disk Encryption Client
•

Review Full Disk Encryption Client Requirements if your organization is using a certificate signed by a root authority, such as EnTrust or
Verisign. A registry setting change is needed on the client computer to enable SSL/TLS trust validation.

•

Users log in to the PBA using their Windows credentials.
NOTE: Full Disk Encryption is only supported in UEFI boot mode.

Command Line Installation
•

The following table details the parameters available for the installation.
Parameters
CM_EDITION=1
INSTALLDIR=
SERVERHOST=
SERVERPORT=8888
SECURITYSERVERHOST=

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

Parameters
SECURITYSERVERPORT=8443
ARPSYSTEMCOMPONENT=1
FEATURE=FDE
For a list of basic .msi switches and display options that can be used in command lines, refer to Install Using the Child Installers.
Example Command Line
Prerequisite installation
\Encryption Management Agent
•

The following example installs remotely managed Full Disk Encryption (silent installation, no reboot, no entry in the Control Panel
Programs list, installed in the default location of C:\Program Files\Dell\Dell Data Protection).
EMAgent_64bit_setup.exe /s /v"CM_EDITION=1 FEATURE=FDE SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443
ARPSYSTEMCOMPONENT=1 /norestart /qn"
Then:
\Advanced Authentication\

•

The following example installs Advanced Authentication (silent installation, no reboot)
setup.exe /s /v"/norestart /qn ARPSYSTEMCOMPONENT=1"

Install Server Encryption Client
There are two methods available to install Server Encryption. Choose one of the following methods:
•

Install Server Encryption Interactively
NOTE:
Server Encryption can be installed interactively only on computers running server operating systems. Installation on computers
running non-server operating systems must be performed by command line, with the SERVERMODE=1 parameter specified.

•

Install Server Encryption Using the Command Line

Virtual User Account
•

As part of the installation, a virtual server user account is created for the exclusive use of Server Encryption. Password and DPAPI
authentication are disabled so that only the virtual server user can access encryption keys on the computer.

Before You Begin
•

The user account performing the installation must be a local or domain user with administrator-level permissions.

•

To override the requirement that a domain administrator activate Server Encryption, or to run Server Encryption on non-domain or
multi-domain servers, set the ssos.domainadmin.verify property to false in the application.properties file. The file is stored in the
following file paths, based on the Dell Server you are using:
Security Management Server - /Security Server/conf/application.properties
Security Management Server Virtual - /opt/dell/server/security-server/conf/application.properties

•

The server must support port controls.
Server Port Control System policies affect removable media on protected servers, for example, by controlling access and usage of the
server's USB ports by USB devices.USB port policy applies to external USB ports. Internal USB port functionality is not affected by

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

USB port policy. If USB port policy is disabled, the client USB keyboard and mouse will not work and the user will not be able to use the
computer unless a Remote Desktop Connection is set up before the policy is applied.
•

To successfully activate Server Encryption, the computer must have network connectivity.

•

When the Trusted Platform Module (TPM) is available, it is used for sealing the GPK on Dell hardware. If a TPM is not available, Server
Encryption uses Microsoft's Data Protection API (DPAPI) to protect the General Purpose Key.
NOTE:
When installing a new operating system on a Dell computer with TPM that is running Server Encryption, clear the TPM in the BIOS.
See https://technet.microsoft.com/en-us/library/cc749022%28v=ws.10%29.aspx#BKMK_S2 for instructions.
NOTE: Encryption is not supported on servers that are part of distributed file systems (DFS).

Extract the Child Installer
•

Server Encryption requires only one of the installers in the master installer. To install Server Encryption, you must first extract the
Encryption client's child installer, DDPE_xxbit_setup.exe, from the master installer. See Extract the Child Installers from the Master
Installer.

Install Server Encryption Interactively
•

Use these instructions to install Server Encryption interactively. This installer includes the components you need for software
encryption.

Locate DDPE_XXbit_setup.exe in the C:\extracted\Encryption folder. Copy it to the local computer.

If you are installing Server Encryption on a server, double-click the DDPE_XXbit_setup.exe file to launch the installer.
NOTE:
When Server Encryption is installed on a computer that is running a server operating system such as Windows Server 2012 R2,
the installer installs encryption in Server mode by default.

In the Welcome dialog, click Next.

In the License Agreement screen, read the license agreement, agree to the terms, and click Next.

Click Next to install Server Encryption in the default location.
NOTE:
Dell recommends installing in the default location. Installing in a location other than the default location-whether in a different
directory, on the D drive, or on a USB drive-is not recommended.

Click Next to skip the Management Type dialog.

In the Security Management Server Name field, enter the fully qualified host name of the Dell Security Management Server or
Security Management Server Virtual that will manage the target user (example, server.organization.com).

Enter the domain name in the Managed Domain field (example, organization), and click Next.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

Click Next to skip the auto-populated Dell Policy Proxy Information dialog.

Click Next to skip the auto-populated Dell Device Server Information dialog.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

Click Install to begin the installation.

Installation may take several minutes.
12

In the Configuration Completed dialog, click Finish.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

Installation is complete.
NOTE:
The log file for the installation is located in the account's %temp% directory, located at C:\Users\\AppData\Local
\Temp. To locate the installer's log file, look for a file name that begins with MSI and ends with a .log extension. The file should
have a date/time stamp matching the time when you ran the installer.
NOTE:
As part of the installation, a virtual server user account is created for the exclusive use of Server Encryption. Password and
DPAPI authentication are disabled so that only the virtual server user can access encryption keys on the computer.
13

Restart the computer.
IMPORTANT: Choose Snooze Reboot only if you need time to save your work and close any open applications.

Install Server Encryption Using the Command Line
Server Encryption Client - locate the installer at C:\extracted\Encryption
•

Use DDPE_xxbit_setup.exe to install or upgrade using a scripted installation, using batch files, or any other push technology available
to your organization.

Switches
The following table details the switches available for the installation.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

Switch

Meaning

Pass variables to the .msi inside the DDPE_XXbit_setup.exe

Administrative installation

Silent mode

Parameters
The following table details the parameters available for the installation.
Component

Log File

Command Line Parameters

All

/l*v [fullpath][filename].log *

SERVERHOSTNAME=
SERVERMODE=1
POLICYPROXYHOSTNAME=
MANAGEDDOMAIN=
DEVICESERVERURL=
GKPORT=
MACHINEID=
RECOVERYID=
REBOOT=ReallySuppress
HIDEOVERLAYICONS=1
HIDESYSTRAYICON=1
EME=1

NOTE:
Although the reboot can be suppressed, an eventual reboot is required. Encryption cannot begin until the computer has rebooted.

Options
The following table details the display options that can be specified at the end of the argument passed to the /v switch.
Option

Meaning

No Progress dialog, restarts itself after process completion

/qb

Progress dialog with Cancel button, prompts for restart

/qb-

Progress dialog with Cancel button, restarts itself after process completion

/qb!

Progress dialog without Cancel button, prompts for restart

/qb!-

Progress dialog without Cancel button, restarts itself after process completion

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

Option

Meaning

/qn

No user interface
NOTE:
Do not use both /q and /qn in the same command line. Only use ! and - after /qb.

•

The command line parameter, SERVERMODE=1, is honored only during new installations. The parameter is ignored for uninstallations.

•

Installing in a location other than the default location, whether in a different directory, on a drive other than C:, or on a USB drive is not
recommended. Dell recommends installing in the default location.

•

Enclose a value that contains one or more special characters, such as a blank space, in escaped quotation marks.

•

The Dell Activation Server URL (DEVICESERVERURL) is case sensitive.

Example Command Line Installation
•

The following example installs the Server Encryption client with default parameters (Server Encryption client, silent installation, Encrypt
for Sharing, no dialogue, no progress bar, automatic restart, installed in the default location of C:\Program Files\Dell\Dell Data
Protection).
DDPE_XXbit_setup.exe /s /v"SERVERMODE=1 SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION DEVICESERVERURL=https://
server.organization.com:8443/xapi/qn"
MSI Command:
msiexec.exe /i "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress"
SERVERMODE="1" SERVERHOSTNAME="server.organization.com"
POLICYPROXYHOSTNAME="rgk.organization.com" MANAGEDDOMAIN="ORGANIZATION"
DEVICESERVERURL="https://server.organization.com:8443/xapi/"

•

The following example installs the Server Encryption client with a log file and default parameters (Server Encryption client, silent
installation, Encrypt for Sharing, no dialogue, no progress bar, no restart, installed in the default location of C:\Program Files\Dell\Dell
Data Protection\Encryption) and specifies a custom log file name ending with a number (DDP_ssos-090.log) that should be
incremented if the command line is run more than once on the same server.
DDPE_XXbit_setup.exe /s /v"SERVERMODE=1 SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION DEVICESERVERURL=https://
server.organization.com:8443/xapi/ /l*v DDP_ssos-090.log /norestart/qn"
MSI Command:
msiexec.exe /i "Dell Data Protection Encryption.msi" /qn SERVERMODE="1"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
MANAGEDDOMAIN="ORGANIZATION" DEVICESERVERURL="https://server.organization.com:8443/xapi/" /l*v
DDP_ssos-090.log /norestart/qn"
To specify a log location other than the default location where the executable is located, provide the complete path in the command.
For example, /l*v C:\Logs\DDP_ssos-090.log will create install logs in a C:\Logs folder.

Restart the computer
After installation, restart the computer. The computer must be restarted as soon as possible.
IMPORTANT:
Choose Snooze Reboot only if you need time to save your work and close any open applications.

Activate Server Encryption
•

The server must be connected to your organization's network.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

•

Ensure that the computer name of the server is the endpoint name you want to display in the Remote Management Console.

•

A live, interactive user with domain administrator credentials must log on to the server at least once for the purpose of the initial
activation. The logged on user can be of any type - domain or non-domain, remote-desktop-connected or interactive user at the server,
but activation requires domain administrator credentials.

•

Following the restart after installation, the Activation dialog displays. The administrator must enter domain administrator credentials with
a user name in User Principal Name (UPN) format. The Server Encryption client does not activate automatically.

•

During initial activation, a virtual server user account is created. After initial activation, the computer is restarted so that device
activation can begin.

•

During the Authentication and Device Activation phase, the computer is assigned a unique Machine ID, encryption keys are created and
bundled, and a relationship is established between the encryption key bundle and the virtual server user. The encryption key bundle
associates the encryption keys and policies with the new virtual server user to create an unbreakable relationship between the
encrypted data, the specific computer, and the virtual server user. After device activation, the virtual server user appears in the Remote
Management Console as SERVER-USER@. For more information about activation, see Activation on a
Server Operating System.
NOTE:
If you rename the server after activation, its display name will not change in the Remote Management Console. However, if the Server
Encryption client activates again after the server name is changed, the new server name would appear in the Remote Management
Console.

An Activation dialog displays once after each restart to prompt the user to activate Server Encryption. To complete activation, follow these
steps:
1

Log on to the server either at the server or through Remote Desktop Connection.

Enter the username of a Domain Administrator in UPN format and password and click Activate. This is the same Activation dialog that
appears each time an unactivated system is restarted.

The Dell Server issues an encryption key for the Machine ID, creates the virtual server user account, creates an encryption key for
the user account, bundles the encryption keys, and creates the relationship between the encryption bundle and the virtual server user
account.
3

Click Close.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

After activation, encryption begins.
4

After the encryption sweep has finished, restart the computer to process any files that were previously in use. This is an important
step for security purposes.
NOTE:
If the Secure Windows Credentials policy is set to True, Server Encryption encrypts the \Windows\system32\config files, which
includes Windows credentials. The files in \Windows\system32\config are encrypted even if the SDE Encryption Enabled policy
is Not Selected. By default, the Secure Windows Credentials policy is Selected.
NOTE:
After restarting the computer, authentication to the Common key material always requires the protected server's Machine key.
The Dell Server returns an unlock key to access the encryption keys and policies in the vault. (The keys and policies are for the
server, not for the user). Without the server's Machine key, the Common file encryption key cannot be unlocked, and the
computer cannot receive policy updates.

Confirm Activation
From the local console, open the About dialog to confirm that Server Encryption is installed, authenticated, and in Server mode. If the
Shield ID is red, encryption has not yet been activated.

The Virtual Server User
•

In the Remote Management Console, a protected server can be found under its machine name. In addition, each protected server has
its own virtual server user account. Each account has a unique static username and unique machine name.

•

The virtual server user account is only used by Server Encryption and is otherwise transparent to the operation of the protected server.
The virtual server user is associated with the encryption key bundle and the policy proxy.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

•

After activation, the virtual server user account is the user account that is activated and associated with the server.

•

After the virtual server user account is activated, all server logon/logoff notifications are ignored. Instead, during startup, the computer
automatically authenticates with the virtual server user, and then downloads the Machine key from the Dell Data Security Server.

Install Advanced Threat Prevention Client
•

The installers must be run in a specific order. Failure to install the components in the proper order will result in installation failure. Run
the installers in the following order:

(On a workstation OS only) \Advanced Authentication - Advanced Threat Prevention needs the Dell Encryption Management Agent
component.
(On a server OS only) Dell Encryption Management Agent component, as shown in Command Line Installation.

(On a workstation OS only) \Advanced Authentication\ - On a workstation OS, Advanced Authentication and
Authentication must be installed together; Authentication is not available on a server OS and does not need to be installed.

Advanced Threat Prevention Client, as shown in Command Line Installation.

•

The Advanced Threat Prevention client installer can be located at:
•

•

From Your Dell FTP Account - Locate the installation bundle at Endpoint-Security-Suite-1.x.x.xxx.zip and then Extract the Child
Installers from the Master Installer. After extraction, locate the file at C:\extracted\Advanced Threat Prevention\WinXXR\ and C:
\extracted\Advanced Threat Prevention\WinNtAll\.

The SED and Advanced Authentication client installers can be located at:
•

From Your Dell FTP Account - Locate the installation bundle at Endpoint-Security-Suite-1.x.x.xxx.zip and then Extract the Child
Installers from the Master Installer. After extraction, locate the file at C:\extracted\Encryption Management Agent and C:
\extracted\Advanced Authentication\.
NOTE: The SED and Advanced Authentication clients can be installed only on a workstation OS and not on a server OS.

Command Line Installation
•

Basic .msi commands are available for the installation.

•

The following table details the parameters available for the installation.
Parameters
CM_EDITION=1
INSTALLDIR=
SERVERHOST=
SERVERPORT=8888
SECURITYSERVERHOST=
SECURITYSERVERPORT=8443
ARPSYSTEMCOMPONENT=1
REBOOT=ReallySuppress
FEATURE=BASIC
For a list of basic .msi switches and display options that can be used in command lines, refer to Install Using the Child Installers.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

Example Command Lines
•

The following example installs the basic Dell Encryption Management Agent component, without the SED Management client or
BitLocker Manager (silent installation, no reboot, no entry in the Control Panel Programs list, installed in the default location of C:
\Program Files\Dell\Dell Data Protection).
EMAgent_XXbit_setup.exe /s /v"FEATURE=BASIC CM_EDITION=1 SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443
ARPSYSTEMCOMPONENT=1 /norestart /qn"

•

The following example installs Advanced Threat Prevention (silent installation, no reboot, installation log file and installation folder in the
specified locations)
MSIEXEC.EXE /I "ATP_CSF_Plugins_x64.msi" /qn REBOOT="ReallySuppress" APPFOLDER="C:\Program
Files\Dell\Dell Data Protection\Advanced Threat Prevention\Plugins"
ARPSYSTEMCOMPONENT="1" /l*v "C:\ProgramData\Dell\Dell Data Protection\Installer Logs
\ATP_Plugins_x64.msi.log"
and
ATP_AgentSetup.exe" -y -gm2 /S EXTRACT_INSTALLERS /v"/qb!"
NOTE: These components must be installed by command line only. Double-clicking to install this component installs a non-Dell,
non-managed version of the product, which is not supported. If this is accidentally done, simply go to Add/Remove Programs
and uninstall that version.

Example Script
The following example installs Advanced Threat Prevention, without the SED Management client or BitLocker Manager (silent installation,
no reboot, no entry in the Control Panel Programs list, no desktop icon, installed in the default location of C:\Program Files\Dell\Dell Data
Protection).
:: Installing Encryption Management Agent
".\Encryption Management Agent\EMAgent_64bit_setup.exe" /s /v" FEATURE=BASIC CM_EDITION=1 SERVERHOST=%SERVER%
SERVERPORT=8888 SECURITYSERVERHOST=%SERVER% SECURITYSERVERPORT=8443 ARPSYSTEMCOMPONENT=1 /
norestart /qn"
:: Installing ATP Plugins
".\Advanced Threat Prevention\Win64R\ATP_CSF_Plugins_x64.msi" /qn REBOOT=ReallySuppress APPFOLDER="C:\Program Files\Dell
\Dell Data Protection\Advanced Threat Prevention\Plugins" ARPSYSTEMCOMPONENT=1 /l*v "C:\ProgramData\Dell\Dell Data
Protection\Installer Logs\ATP_CSF_Plugins_x64.msi.log"
:: Installing Advanced Threat Prevention
".\Advanced Threat Prevention\WinNtAll\ATP_AgentSetup.exe" -y -gm2 /S EXTRACT_INSTALLERS /v"/qb!"

Install Web Protection and Firewall
•

The installers must be run in a specific order. Failure to install the components in the proper order will result in installation failure. Run
the installers in the following order:
NOTE: If you attempt to install the optional Web Protection Client Firewall features on a Windows 10 Fall Creators Update
(Redstone 3) or later, an incompatibility warning displays.

Web Protection and Firewall, as shown in Command Line Installation.

Command Line Installation
•
60

The following table details the parameters available for the EnsMgmtSdkInstaller.exe file.
Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

•

Parameters

Description

LoadCert

Load the certificate at the specified directory.

The following table details the parameters available for the EPsetup.exe file.
Parameters

Description

ADDLOCAL="fw,wc"

Identifies the modules to install:
fw=Client Firewall
wc=Web Protection

•

override "hips"

Do not install Host Intrusion Prevention

INSTALLDIR

Non-default installation location

nocontentupdate

Tells the installer not to update content files automatically as part of the installation process.
Dell recommends scheduling an update as soon as installation has completed.

nopreservesettings

Do not save settings.

The following table details the parameters available for the DellThreatProtection.msi file.
Parameters

Description

Reboot=ReallySuppress

Suppresses the reboot.

ARP

0=No entry in Add/Remove Programs
1=Entry in Add/Remove Programs

•

The following table details the parameters available for the EnsMgmtSdkInstaller.exe file.
Parameters

Description

InstallSDK

Installs the SDK at the specified location.

RemoveRightClick

Removes the right-click menu option for end users.

RemoveMcTray

Removes the system tray.

Example Command Line
\Threat Protection\SDK
•

The following command line loads the certificate default parameters.
"Threat Protection\SDK\EnsMgmtSdkInstaller.exe" -LoadCert >"C:\ProgramData\Dell\Dell Data
Protection\Installer Logs\McAfeeSDKInstallerBeforeEndPoint.log"
Then:
\Threat Protection\EndPointSecurity

•

The following example installs the Web Protection and Client Firewall with default parameters (silent mode, install Client Firewall, and
Web Protection, override the Host Intrusion Prevention, no content update, no settings saved).
"Threat Protection\EndPointSecurity\EPsetup.exe" ADDLOCAL="fw,wc" /override"hips" /
nocontentupdate /nopreservesettings /qn
Then:
\Threat Protection\ThreatProtection\WinXXR
Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

•

The following example installs the client with default parameters (suppress the reboot, no dialogue, no progress bar, no entry in the
Control Panel Programs list).
"Threat Protection\ThreatProtection\WinXXR\DellThreatProtection.msi" /qn REBOOT=ReallySuppress
ARPSYSTEMCOMPONENT=1
\Threat Protection\SDK

•

The following example installs the SDK.
"Threat Protection\SDK\EnsMgmtSdkInstaller.exe" "C:\Program Files\Dell\Dell Data Protection
\Threat Prevention\DellAVAgent.exe" -InstallSDK -RemoveRightClick -RemoveMcTray >"C:
\ProgramData\Dell\Dell Data Protection\Installer Logs\McAfeeSDKInstallerAfterEndPoint.log"

To upgrade, use the following workflow:
•

\Threat Protection\EndPointSecurity
The following installs the Web Protection and Client Firewall with default parameters (silent mode, install Client Firewall and Web
Protection, override Host Intrusion Prevention, no content update, no settings saved).
EPSetup.exe ADDLOCAL="fw,wc" /override"hips" /nocontentupdate /nopreservesettings /l"C:
\ProgramData\Dell\Dell Data Protection\Installer Logs\McAfee" /qn
Then:

•

\Threat Protection\ThreatProtection\WinXXR
The following example installs the client with default parameters (suppress the reboot, no dialogue, no progress bar, no entry in the
Control Panel Programs list).
DellThreatProtection.msi /qn REBOOT=ReallySuppress ARPSYSTEMCOMPONENT=1 /l*v " Data Protection - Threat Protection.msi.log"
Then:

•

\Threat Protection\SDK
The following command line loads the certificate default parameters.
"Threat Protection\SDK\EnsMgmtSdkInstaller.exe" -LoadCert >"C:\ProgramData\Dell\Dell Data
Protection\Installer Logs\McAfeeSDKInstallerBeforeEndPoint.log"
Then:

•

\Threat Protection\SDK
The following example installs the SDK.
EnsMgmtSdkInstaller.exe "C:\Program Files\Dell\Dell Data Protection\Threat Prevention
\DellAVAgent.exe" -InstallSDK -RemoveRightClick -RemoveMcTray > "C:\ProgramData\Dell\Dell Data
Protection\Installer Logs\McAfeeSDKInstallerAfterEndPoint.log"

Install SED Management and Advanced
Authentication Clients
•

The SED client is required for Advanced Authentication in v8.x.

•

Review SED Client Requirements if your organization is using a certificate signed by a root authority, such as EnTrust or Verisign. A
registry setting change is needed on the client computer to enable SSL/TLS trust validation.

•

Users log in to the PBA using their Windows credentials.

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

•

The SED and Advanced Authentication client installers can be located at:
•

From Your Dell FTP Account - Locate the installation bundle at Endpoint-Security-Suite-1.x.x.xxx.zip and then Extract the Child
Installers from the Master Installer. After extraction, locate the file at C:\extracted\Encryption Management Agent and C:
\extracted\Advanced Authentication\.

Command Line Installation
•

The following table details the parameters available for the installation.
Parameters
CM_EDITION=1
INSTALLDIR=
SERVERHOST=
SERVERPORT=8888
SECURITYSERVERHOST=
SECURITYSERVERPORT=8443
ARPSYSTEMCOMPONENT=1
For a list of basic .msi switches and display options that can be used in command lines, refer to Install Using the Child Installers.
Example Command Line
\Encryption Management Agent

•

The following example installs remotely managed SED (silent installation, no reboot, no entry in the Control Panel Programs list, installed
in the default location of C:\Program Files\Dell\Dell Data Protection).
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com SERVERPORT=8888
SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 ARPSYSTEMCOMPONENT=1 /
norestart /qn"
Then:
\Advanced Authentication\

•

The following example installs Advanced Authentication (silent installation, no reboot)
setup.exe /s /v"/norestart /qn ARPSYSTEMCOMPONENT=1"

Install BitLocker Manager Client
•

Review BitLocker Manager Client Requirements if your organization is using a certificate signed by a root authority, such as EnTrust or
Verisign. A registry setting change is needed on the client computer to enable SSL/TLS trust validation.

•

The BitLocker Manager client installers can be located at:
•

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

Command Line Installation
•

The following table details the parameters available for the installation.
Parameters
CM_EDITION=1
INSTALLDIR=
SERVERHOST=
SERVERPORT=8888
SECURITYSERVERHOST=
SECURITYSERVERPORT=8443
FEATURE=BLM
FEATURE=BLM,SED
ARPSYSTEMCOMPONENT=1
For a list of basic .msi switches and display options that can be used in command lines, refer to Install Using the Child Installers.
Example Command Line

•

The following example installs BitLocker Manager only (silent installation, no reboot, no entry in the Control Panel Programs list, installed
in the default location of C:\Program Files\Dell\Dell Data Protection)
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com SERVERPORT=8888
SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 FEATURE=BLM /norestart /qn"

•

The following example installs BitLocker Manager with SED (silent installation, no reboot, no entry in the Control Panel Programs list,
installed in the default location of C:\Program Files\Dell\Dell Data Protection)
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com SERVERPORT=8888
SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 FEATURE=BLM,SED /
norestart /qn"

Dell Data Security Endpoint Security Suite Enterprise
Install Using the Child Installers

7
Uninstall Using the Child Installers
•

To uninstall each client individually, the child executable files must first be extracted from the Endpoint Security Suite Enterprise master
installer, as shown in Extract the Child Installers from the Master Installer Alternatively, run an administrative installation to extract
the .msi.

•

Ensure that the same versions of client are used for uninstallation as installation.

•

Command line switches and parameters are case-sensitive.

•

Be sure to enclose a value that contains one or more special characters, such as a blank space in the command line, in escaped
quotation marks. Command line parameters are case-sensitive.

•

Use these installers to uninstall the clients using a scripted installation, batch files, or any other push technology available to your
organization.

•

Log files - Windows creates unique child installer uninstallation log files for the logged in user at %temp%, located at C:\Users
\\AppData\Local\Temp.
If you decide to add separate a log file when you run the installer, ensure that the log file has a unique name, as child installer log files do
not append. The standard .msi command can be used be create a log file by using /l C:\\.log. Dell
does not recommend using "/l*v" (verbose logging) in a command line uninstallation, as the username/password is recorded in the log
file.

•

All child installers use the same basic .msi switches and display options, except where noted, for command line uninstallations. The
switches must be specified first. The /v switch is required and takes an argument. Other parameters go inside an argument that is
passed to the /v switch.
Display options can be specified at the end of the argument passed to the /v switch to achieve the expected behavior. Do not use
both /q and /qn in the same command line. Only use ! and - after /qb.
Switch

Meaning

Pass variables to the .msi inside the setup.exe. The content must always be enclosed in
plain-text quotes.

Silent mode

Uninstall mode

Administrative install (will copy all files inside the .msi)

NOTE:
With /v, the Microsoft default options are available. For a list of options, see https://msdn.microsoft.com/en-us/library/windows/
desktop/aa367988(v=vs.85).aspx.
Option

Meaning

No Progress dialog, restarts itself after process completion

/qb

Progress dialog with Cancel button, prompts for restart

/qb-

Progress dialog with Cancel button, restarts itself after process completion

/qb!

Progress dialog without Cancel button, prompts for restart

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Child Installers

Option

Meaning

/qb!-

Progress dialog without Cancel button, restarts itself after process completion

/qn

No user interface

Uninstall Web Protection and Firewall
If Web Protection and Firewall are not installed, proceed to Uninstall Encryption Client.

Command Line Uninstallation
•

Once extracted from the Endpoint Security Suite Enterprise master installer, the Web Protection and Firewall client installer can be
located at C:\extracted\Threat Protection\ThreatProtection\WinXXR\DellThreatProtection.msi.

•

Go to Add/Remove Programs in the Control Panel and uninstall the following components in this order.
•

McAfee Endpoint Security Firewall

•

McAfee Endpoint Security Web Control

•

McAfee Agent

•

Then:

•

The following example uninstalls Web Protection and Firewall .
MSIEXEC.EXE /x "DellThreatProtection.msi"

Uninstall Advanced Threat Prevention
Command Line Uninstallation
•

The following example uninstalls the Advanced Threat Prevention client. This command must be run from an administrative

command prompt.
wmic path win32_product WHERE (CAPTION LIKE "%%CYLANCE%%") call uninstall
Shut down and restart the computer, then uninstall the Dell Encryption Management Agent component.
•

IMPORTANT: If you installed both SED and Advanced Authentication clients or activated Preboot Authentication, follow the
uninstallation instructions in Uninstall SED and Advanced Authentication Clients.
The following example uninstalls only the Dell Encryption Management Agent component and not SED and Advanced Authentication
clients.
EMAgent_XXbit_setup.exe /x /s /v" /qn"

Uninstall SED and Advanced Authentication Clients
•

Network connection to the Security Management Server/Security Management Server Virtual is required for PBA deactivation.

Process
•

Deactivate the PBA, which removes all PBA data from the computer and unlocks the SED keys.

•

Uninstall the SED client.

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Child Installers

•

Uninstall the Advanced Authentication client.

Deactivate the PBA
1

As a Dell administrator, log in to the Remote Management Console.

In the left pane, click Protect & Manage > Endpoints.

Select the appropriate Endpoint Type.

Select Show >Visible, Hidden, or All.

If you know the Hostname of the computer, enter it in the Hostname field (wildcards are supported). You may leave the field blank to
display all computers. Click Search.
If you do not know the Hostname, scroll through the list to locate the computer.
A computer or list of computers displays based on your search filter.

Select the Details icon of the desired computer.

Click Security Policies on the top menu.

Select Self-Encrypting Drives.from the Policy Category drop-down menu.

Expand the SED Administration area and change the Enable SED Management and Activate PBA policies from True to False.

Click Save.

In the left pane, click Actions > Commit Policies.

Click Apply Changes.
Wait for the policy to propagate from the Security Management Server/Security Management Server Virtual to the computer
targeted for deactivation.
Uninstall the SED and Authentication clients after the PBA is deactivated.

Uninstall SED Client and Advanced Authentication Clients
Command Line Uninstallation
•

Once extracted from the master installer, the SED client installer can be located at C:\extracted\Advanced Authentication\
\setup.exe.
•

The following example silently uninstalls the Advanced Authentication client.
setup.exe /x /s /v" /qn"
Shut down and restart the computer when finished.

•

Once extracted from the master installer, the SED client installer can be located at C:\extracted\Encryption Management Agent
\EMAgent_XXbit_setup.exe.
•

The following example silently uninstalls the SED client.
EMAgent_XXbit_setup.exe /x /s /v" /qn"
Shut down and restart the computer when finished.

Uninstall Encryption and Server Encryption Client
•

To reduce decryption time, run the Windows Disk Cleanup Wizard to remove temporary files and other unneeded data.

•

Plan to decrypt overnight, if possible.

•

Turn off sleep mode to prevent an unattended computer from going to sleep. Decryption cannot occur on a sleeping computer.

•

Shut down all processes and applications to minimize decryption failures because of locked files.

•

Once the uninstall is complete and decryption is in progress, disable all network connectivity. Otherwise, new policies may be acquired
that re-enable encryption.
Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Child Installers

•

Follow your existing process for decrypting data, such as issuing a policy update.

•

Windows Encryption clients update the Security Management Server/Security Management Server Virtual to change the status to
Unprotected at the beginning of a Encryption client uninstall process. However, in the event that the client cannot contact the Security
Management Server/Security Management Server Virtual, regardless of the reason, the status cannot be updated. In this case, you will
need to manually Remove Endpoint in the Remote Management Console. If your organization uses this workflow for compliance
purposes, Dell recommends that you verify that Unprotected has been set as expected, either in the Remote Management Console or
Compliance Reporter.

Process
•

Before beginning the uninstall process, see (Optional) Create an Encryption Removal Agent Log File. This log file is useful for
troubleshooting an uninstall/decryption operation. If you do not intend to decrypt files during the uninstall process, you do not need to
create an Encryption Removal Agent log file.

•

The Key Server (and Security Management Server) must be configured prior to uninstallation if using the Encryption Removal Agent's
Download Keys from Server option. See Configure Key Server for Uninstallation of Encryption Client Activated Against Security
Management Server for instructions. No prior action is needed if the client to uninstall is activated against a Security Management
Server Virtual, as Security Management Server Virtual does not use the Key Server.

•

You must use the Dell Administrative Utility (CMGAd) prior launching the Encryption Removal Agent if using the Encryption Removal
Agent's Import Keys from a file option. This utility is used to obtain the encryption key bundle. See Use the Administrative Download
Utility (CMGAd) for instructions. The utility can be located in the Dell installation media.

•

Run WSScan to ensure that all data is decrypted after uninstallation is complete, but before restarting the computer. See Use WSScan
for instructions.

•

Periodically Check Encryption Removal Agent Status. Data decryption is still in process if the Encryption Removal Agent Service still
exists in the Services panel.

Command Line Uninstallation
•

Once extracted from the Endpoint Security Suite Enterprise master installer, the Encryption client installer can be located at C:
\extracted\Encryption\DDPE_XXbit_setup.exe.

•

The following table details the parameters available for the uninstallation.
Parameter

Selection

CMG_DECRYPT

Property for selecting the type of Encryption Removal Agent
installation:
3 - Use LSARecovery bundle
2 - Use previously downloaded forensics key material
1 - Download keys from the Dell Server
0 - Do not install Encryption Removal Agent

CMGSILENTMODE

Property for silent uninstallation:
1 - Silent
0 - Not Silent

Required Properties

DA_SERVER

FQHN for the Security Management Server hosting the negotiate
session.

DA_PORT

Port on the Security Management Server for request (default is
8050).

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Child Installers

Parameter

Selection

SVCPN

Username in UPN format that the Key Server Service is logged
on as on the Security Management Server.

DA_RUNAS

Username in SAM compatible format under whose context the
key fetch request will be made. This user must be in the Key
Server list in the Security Management Server.

DA_RUNASPWD

Password for the runas user.

FORENSIC_ADMIN

The Forensic Administrator account on the Dell Server, which can
be used for forensic requests for uninstalls or keys.

FORENSIC_ADMIN_PWD

The password for the Forensic Administrator account.

Optional Properties

•

SVCLOGONUN

Username in UPN format for Encryption Removal Agent Service
log on as parameter.

SVCLOGONPWD

Password for log on as user.

The following example silently uninstalls the Encryption client and downloads the encryption keys from the Security Management
Server.
DDPE_XXbit_setup.exe /s /x /v"CMG_DECRYPT=1 CMGSILENTMODE=1 DA_SERVER=server.organization.com
DA_PORT=8050 SVCPN=administrator@organization.com DA_RUNAS=domain\username
DA_RUNASPWD=password /qn"
MSI Command:
msiexec.exe /s /x "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress"
CMG_DECRYPT="1" CMGSILENTMODE="1" DA_SERVER="server.organization.com" DA_PORT="8050"
SVCPN="administrator@domain.com" DA_RUNAS="domain\username" DA_RUNASPWD="password" /qn
Reboot the computer when finished.

•

The following example silently uninstalls the Encryption client and downloads the encryptions keys using a Forensic Administrator
account.
DDPE_XXbit_setup.exe /s /x /v"CMG_DECRYPT=1 CMGSILENTMODE=1
FORENSIC_ADMIN=forensicadmin@organization.com FORENSIC_ADMIN_PWD=tempchangeit /qn"
MSI Command:
msiexec.exe /s /x "Dell Data Protection Encryption.msi" /qn CMG_DECRYPT=1 CMGSILENTMODE=1
FORENSIC_ADMIN=forensicadmin@organization.com FORENSIC_ADMIN_PWD=tempchangeit
REBOOT=REALLYSUPPRESS
Reboot the computer when finished.
IMPORTANT:
Dell recommends the following actions when using a Forensic Administrator password on the command line:
1

Create a Forensic Administrator account in the Remote Management Console for the purpose of performing the silent
uninstallation.

Use a temporary password for that account that is unique to that account and time period.

After the silent uninstallation has been completed, remove the temporary account from the list of administrators or change its
password.

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Child Installers

NOTE:
Some older clients may require escape characters of \" around the values of parameters. For example:
DDPE_XXbit_setup.exe /x /v"CMG_DECRYPT=\"1\" CMGSILENTMODE=\"1\" DA_SERVER=
\"server.organization.com\" DA_PORT=\"8050\" SVCPN=\"administrator@organization.com\"
DA_RUNAS=\"domain\username\" DA_RUNASPWD=\"password\" /qn"

Uninstall BitLocker Manager Client
Command Line Uninstallation
•

Once extracted from the Endpoint Security Suite Enterprise master installer, the BitLocker client installer can be located at C:
\extracted\Encryption Management Agent\EMAgent_XXbit_setup.exe.

•

The following example silently uninstalls the BitLocker Manager client.
EMAgent_XXbit_setup.exe /x /s /v" /qn"
Reboot the computer when finished.

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Child Installers

8
Uninstall Using the Dell Data Security Uninstaller
Uninstall Endpoint Security Suite Enterprise
Dell provides the Data Security Uninstaller as a master uninstaller. This utility gathers the currently installed products and removes them in
the appropriate order.
This Data Security Uninstaller is available in the following location: C:\Program Files (x86)\Dell\Dell Data Protection
For more information or to use command line interface (CLI), see http://www.dell.com/support/article/us/en/19/sln307791.
Logs are generated in C:\ProgramData\Dell\Dell Data Protection\ for all of the components that are removed.
To run the utility, open the containing folder, right-click the DataSecurityUninstaller.exe, and run it as administrator.

Click Next.

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Dell Data Security Uninstaller

Optionally de-select any application from removal and then select Next.
NOTE: Required dependencies will automatically be checked or un-checked.

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Dell Data Security Uninstaller

To remove applications without installing the Encryption Removal Agent, choose Do not install Encryption Removal Agent and select
Next.

Select Encryption Removal Agent - Download Keys from Server.

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Dell Data Security Uninstaller

Enter the fully qualified credentials of a Forensic Administrator and select Next.

Select Remove to begin the uninstall.

Click Finish to complete removal and reboot the computer. Reboot machine after clicking finished is selected by default.

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Dell Data Security Uninstaller

Uninstallation and removal is complete.

Dell Data Security Endpoint Security Suite Enterprise
Uninstall Using the Dell Data Security Uninstaller

9
Commonly Used Scenarios
•

•

The SED client is required for Advanced Authentication in v8.x, which is why it is part of the command line in the following examples.

•

The Advanced Threat Prevention child installer component should be installed by command line only. Double-clicking to install this
component installs a non-Dell, non-managed version of the product, which is not supported. If this is accidentally done, simply go to
Add/Remove Programs and uninstall that version.

•

Command line switches and parameters are case-sensitive.

•

Be sure to enclose a value that contains one or more special characters, such as a blank space in the command line, in escaped
quotation marks.

•

Use these installers to install the clients using a scripted installation, batch files, or any other push technology available to your
organization.

•

The reboot has been suppressed in the command line examples. However, an eventual reboot is required. Encryption cannot begin until
the computer has rebooted.

•

Switch

Meaning

Pass variables to the .msi inside the *.exe

Silent mode

Install mode

Option

Meaning

No Progress dialog, restarts itself after process completion

/qb

Progress dialog with Cancel button, prompts for restart

/qb-

Progress dialog with Cancel button, restarts itself after process completion

/qb!

Progress dialog without Cancel button, prompts for restart

/qb!-

Progress dialog without Cancel button, restarts itself after process completion

/qn

No user interface

Dell Data Security Endpoint Security Suite Enterprise
Commonly Used Scenarios

•

Instruct users to see the following document and help files for application assistance:
•

See the Dell Encrypt Help to learn how to use the feature of the Encryption client. Access the help from :\Program Files
\Dell\Dell Data Protection\Encryption\Help.

•

See the Encryption External Media Help to learn how the features of Encryption External Media. Access the help from :
\Program Files\Dell\Dell Data Protection\Encryption\EMS

•

Encryption Client, Advanced Threat Prevention, and
Advanced Authentication
•

The following example installs remotely managed SED (silent installation, no reboot, no entry in the Control Panel Programs list, installed
in the default location of C:\Program Files\Dell\Dell Data Protection). This component installs the Dell Encryption Management Agent
that is required by Advanced Threat Prevention.
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com SERVERPORT=8888
SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 ARPSYSTEMCOMPONENT=1 /
norestart /qn"
Then:

•

The following example installs Advanced Authentication (silent installation, no reboot, installed in the default location of C:\Program
Files\Dell\Dell Data Protection\Authentication).
setup.exe /s /v"/norestart /qn ARPSYSTEMCOMPONENT=1"
Then:

•

The following example installs the Encryption client with default parameters (Encryption client and Encrypt for Sharing, no dialogue, no
progress bar, no restart, installed in the default location of C:\Program Files\Dell\Dell Data Protection).
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION DEVICESERVERURL=https://
server.organization.com:8443/xapi/ /norestart /qn"

•

The following examples install the optional features, Web Protection and Firewall.

•

\Threat Protection\SDK
The following command line loads the certificate default parameters.
EnsMgmtSdkInstaller.exe -LoadCert >"C:\ProgramData\Dell\Dell Data Protection\Installer Logs
\McAfeeSDKInstallerBeforeEndPoint.log"
NOTE:
This installer cannot be skipped if upgrading.
Then:
\Threat Protection\EndPointSecurity

Dell Data Security Endpoint Security Suite Enterprise
Commonly Used Scenarios

•

The following example installs the the optional features, Web Protection and Firewall with default parameters (silent mode, install Threat
Protection, Client Firewall, and Web Protection, override the Host Intrusion Prevention, no content update, no settings saved).
"Threat Protection\EndPointSecurity\EPsetup.exe" ADDLOCAL="fw,wc" /override"hips" /
nocontentupdate /nopreservesettings /qn
Then:
\Threat Protection\ThreatProtection\WinXXR

•

The following example installs the client with default parameters (suppress the reboot, no dialogue, no progress bar, no entry in the
Control Panel Programs list).
"DellThreatProtection.msi" /qn REBOOT=ReallySuppress ARPSYSTEMCOMPONENT=1
\Threat Protection\SDK

•

The following example installs the SDK.
EnsMgmtSdkInstaller.exe "C:\Program Files\Dell\Dell Data Protection\Threat Protection
\DellAVAgent.exe" -InstallSDK -RemoveRightClick -RemoveMcTray >"C:\ProgramData\Dell\Dell Data
Protection\Installer Logs\McAfeeSDKInstallerAfterEndPoint.log"

SED Client (including Advanced Authentication) and
Encryption External Media
•

•

The following example installs Encryption External Media only (silent installation, no reboot, installed in the default location of C:
\Program Files\Dell\Dell Data Protection).
DDPE_XXbit_setup.exe /s /v"EME=1 SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com DEVICESERVERURL=https://server.organization.com:8443/
xapi/ MANAGEDDOMAIN=ORGANIZATION /norestart /qn"

BitLocker Manager and Encryption External Media
•

The following example installs BitLocker Manager (silent installation, no reboot, no entry in the Control Panel Programs list, installed in
the default location of C:\Program Files\Dell\Dell Data Protection).
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com SERVERPORT=8888
SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 FEATURE=BLM /norestart /qn"
Then:

•

Dell Data Security Endpoint Security Suite Enterprise
Commonly Used Scenarios

BitLocker Manager and Advanced Threat Prevention
•

The following example installs BitLocker Manager (silent installation, no reboot, no entry in the Control Panel Programs list, installed in
the default location of C:\Program Files\Dell\Dell Data Protection).This component installs the Dell Encryption Management Agent that
is required by Advanced Threat Prevention.
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com SERVERPORT=8888
SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 FEATURE=BLM /norestart /qn"
Then:

•

Dell Data Security Endpoint Security Suite Enterprise
Commonly Used Scenarios

10
Provision a Tenant for Advanced Threat
Prevention
If your organization is using Advanced Threat Prevention, a tenant must be provisioned in the Dell Server before Advanced Threat
Prevention enforcement of policies becomes active.
Prerequisites
•

Must be performed by an administrator with the System Administrator role.

•

Must have connectivity to the Internet to provision on the Dell Server.

•

Must have connectivity to the Internet on the client to display the Advanced Threat Prevention online service integration in the Remote
Management Console.

•

Provisioning is based off of a token that is generated from a certificate during provisioning.

•

Advanced Threat Prevention licenses must be present in the Dell Server.

Provision a Tenant
1

Click Set Up Advanced Threat Protection Service. Import your Advanced Threat Prevention licenses if failure occurs at this point.

Dell Data Security Endpoint Security Suite Enterprise
Provision a Tenant for Advanced Threat Prevention

The guided set up begins once the licenses are imported. Click Next to begin.

Read and agree to the EULA (the check box is off by default) and click Next.

Dell Data Security Endpoint Security Suite Enterprise
Provision a Tenant for Advanced Threat Prevention

Provide identifying credentials to the Dell Server for provisioning of the Tenant. Click Next. Provisioning an existing Tenant that is
Cylance-branded is not supported.

Download the Certificate. This is required to recover if there is a disaster scenarios with the Dell Server. This Certificate is not
automatically backed up. Back up the Certificate to a safe location on a different computer. Check the box to confirm that you backed
up the Certificate and click Next.

Dell Data Security Endpoint Security Suite Enterprise
Provision a Tenant for Advanced Threat Prevention

Set up is complete. Click OK.

Dell Data Security Endpoint Security Suite Enterprise
Provision a Tenant for Advanced Threat Prevention

11
Configure Advanced Threat Prevention Agent
Auto Update
In the Dell Server Remote Management Console, you can enroll to receive Advanced Threat Prevention agent auto updates. Enrolling to
receive agent auto updates allows clients to automatically download and apply updates from the Advanced Threat Prevention service.
Updates are released monthly.
NOTE:
Agent auto updates are supported with Dell Server v9.4.1 or later.
Receive agent auto updates
To enroll to receive agent auto updates:
1

In the left pane of the Remote Management Console, click Management > Services Management.

On the Advanced Threats tab, under Agent Auto Update, click the On button then click the Save Preferences button.
It may take a few moments for the information to populate and for auto updates to display.

Stop receiving agent auto updates
To stop receiving agent auto updates:
1

In the left pane of the Remote Management Console, click Management > Services Management.

On the Advanced Threats tab, under Agent Auto Update, click the Off button then click the Save Preferences button.

Dell Data Security Endpoint Security Suite Enterprise
Configure Advanced Threat Prevention Agent Auto Update

12
Pre-Installation Configuration for SED UEFI, and
BitLocker Manager
Initialize the TPM
•

You must be a member of the local Administrators group, or equivalent.

•

The computer must be equipped with a compatible BIOS and a TPM.

•

Follow the instructions located at http://technet.microsoft.com/en-us/library/cc753140.aspx.

Pre-Installation Configuration for UEFI Computers
Enable Network Connectivity During UEFI Preboot
Authentication
In order for preboot authentication to succeed on a computer with UEFI firmware, the PBA must have network connectivity. By default,
computers with UEFI firmware do not have network connectivity until the operating system is loaded, which occurs after PBA mode.
The following procedure enables network connectivity during PBA for UEFI-enabled computers. Because the configuration steps vary from
one UEFI computer model to the next, the following procedure is only an example.
1

Boot into the UEFI firmware configuration.

Press F2 continuously during boot until you see a message in the upper right screen similar to "preparing one-time boot menu."

Enter the BIOS administrator password, if prompted.
NOTE:
Typically, you will not see this prompt if this is a new computer since the BIOS password has not yet been
configured.

Select System Configuration.

Select Integrated NIC.

Select the Enable UEFI Network Stack check box.

Select either Enabled or Enabled w/PXE.

Select Apply

Dell Data Security Endpoint Security Suite Enterprise
Pre-Installation Configuration for SED UEFI, and BitLocker Manager

NOTE:
Computers without UEFI firmware do not require configuration.

Disable Legacy Option ROMs
Ensure that the Enable Legacy Option ROMs setting is disabled in the BIOS.
1

Restart the computer.

As it is restarting, press F12 repeatedly to bring up the UEFI computer's boot settings.

Press the down arrow, highlight the BIOS Settings option, and press Enter.

Select Settings > General > Advanced Boot Options.

Clear the Enable Legacy Option ROMs check box and click Apply.

Pre-Installation Configuration to Set Up a BitLocker
PBA Partition
•

You must create the PBA partition before installing BitLocker Manager.

•

Turn on and activate the TPM before installing BitLocker Manager. BitLocker Manager will take ownership of the TPM (a reboot will
not be required). However, if the TPM's ownership already exists, BitLocker Manager will begin the encryption setup process. The point
is that the TPM must be "owned".

•

You may need to partition the disk manually. See Microsoft's description of the BitLocker Drive Preparation Tool for further information.

•

Use the BdeHdCfg.exe command to create the PBA partition. The default parameter indicates that the command line tool will follow
the same process as the BitLocker Setup Wizard.
BdeHdCfg -target default
TIP:
For more options available for the BdeHdCfg command, see Microsoft's BdeHdCfg.exe Parameter Reference.

Dell Data Security Endpoint Security Suite Enterprise
Pre-Installation Configuration for SED UEFI, and BitLocker Manager

13
Set GPO on Domain Controller to Enable
Entitlements
•

If your clients will be entitled from Dell Digital Delivery (DDD), follow these instructions to set the GPO on the domain controller to
enable entitlements (this may not be the same server running the Security Management Server/Security Management Server Virtual).

•

The workstation must be a member of the OU where the GPO is applied.
NOTE:
Ensure that outbound port 443 is available to communicate with the Security Management Server/Security Management Server
Virtual. If port 443 is blocked (for any reason), the entitlement functionality will not work.

On the Domain Controller to manage the clients, click Start > Administrative Tools > Group Policy Management.

Right-click the OU where the policy should be applied and select Create a GPO in this domain, and Link it here....

Enter a name for the new GPO, select (none) for Source Starter GPO, and click OK.

Right-click the GPO that was created and select Edit.

The Group Policy Management Editor loads. Access Computer Configuration > Preferences > Windows Settings > Registry.

Dell Data Security Endpoint Security Suite Enterprise
Set GPO on Domain Controller to Enable Entitlements

Right-click the Registry and select New > Registry Item. Complete the following.
Action: Create
Hive: HKEY_LOCAL_MACHINE
Key Path: SOFTWARE\Dell\Dell Data Protection
Value name: Server
Value type: REG_SZ
Value data:

Click OK.

Dell Data Security Endpoint Security Suite Enterprise
Set GPO on Domain Controller to Enable Entitlements

Log out and then back into the workstation, or run gpupdate /force to apply the group policy.

Dell Data Security Endpoint Security Suite Enterprise
Set GPO on Domain Controller to Enable Entitlements

14
Extract the Child Installers from the Endpoint
Security Suite Enterprise Master Installer
•

To install each client individually, extract the child executable files from the installer.

•

The master installer is not a master uninstaller. Each client must be uninstalled individually, followed by uninstallation of the master
installer. Use this process to extract the clients from the master installer so that they can be used for uninstallation.

From the Dell installation media, copy the DDSSuite.exe file to the local computer.

Open a command prompt in the same location as the DDSSuite.exe file and enter:
DDSSuite.exe /z"\"EXTRACT_INSTALLERS=C:\extracted\""
The extraction path cannot exceed 63 characters.
Before you begin installation, ensure that all prerequisites have been met and all required software has been installed for each child
installer that you plan to install. Refer to Requirements for details.
The extracted child installers are located at C:\extracted\.

Dell Data Security Endpoint Security Suite Enterprise
Extract the Child Installers from the Endpoint Security Suite Enterprise Master Installer

15
Configure Key Server for Uninstallation of
Encryption Client Activated Against Security
Management Server
•

This section explains how to configure components for use with Kerberos Authentication/Authorization when using an Security
Management Server. The Security Management Server Virtual does not use the Key Server.
The Key Server is a Service that listens for clients to connect on a socket. Once a client connects, a secure connection is negotiated,
authenticated, and encrypted using Kerberos APIs (if a secure connection cannot be negotiated, the client is disconnected).
The Key Server then checks with the Security Server (formerly the Device Server) to see if the user running the client is allowed to
access keys. This access is granted on the Remote Management Console via individual domains.

•

If Kerberos Authentication/Authorization is to be used, then the server that contains the Key Server component will need to be part of
the affected domain.

•

Because the Security Management Server Virtual does not use the Key Server, typical uninstallation is affected. When an Encryption
client that is activated against a Security Management Server Virtual is uninstalled, standard forensic key retrieval through the Security
Server is used, instead of the Key Server's Kerberos method. See Command Line Uninstallation for more information.

Services Panel - Add Domain Account User
1

On the Security Management Server, navigate to the Services panel (Start > Run... > services.msc > OK).

Right-click Key Server and select Properties.

Select the Log On tab and select the This account: option.
In the This account: field, add the domain account user. This domain user must have at least local administrator rights to the Key
Server folder (must be able to write to the Key Server config file, as well as the ability to write to the log.txt file).
Enter and confirm the password for the domain user.
Click OK.
Dell Data Security Endpoint Security Suite Enterprise
Configure Key Server for Uninstallation of Encryption Client Activated Against Security Management Server

Restart the Key Server Service (leave the Services panel open for further operation).

Navigate to log.txt to verify that the Service started properly.

Key Server Config File - Add User for Security
Management Server Communication
1

Navigate to .

Open Credant.KeyServer.exe.config with a text editor.

Go to and change the "superadmin" value to the name of the appropriate user (you may also
leave as "superadmin").
The "superadmin" format can be any method that can authenticate to the Security Management Server. The SAM account name,
UPN, or domain\username is acceptable. Any method that can authenticate to the Security Management Server is acceptable
because validation is required for that user account for authorization against Active Directory.
For example, in a multi-domain environment, only entering a SAM account name such as "jdoe" will likely fail because the Security
Management Server will not be able to authenticate "jdoe" because it cannot find "jdoe". In a multi-domain environment, the UPN is
recommended, although the domain\username format is acceptable. In a single domain environment, the SAM account name is
acceptable.

Go to and change "epw" to "password". Then change "" to the password of the user from Step 3. This password is re-encrypted when the Security Management
Server restarts.
If using "superadmin" in Step 3, and the superadmin password is not "changeit", it must be changed here. Save and close the file.

Dell Data Security Endpoint Security Suite Enterprise
Configure Key Server for Uninstallation of Encryption Client Activated Against Security Management Server

Sample Configuration File

[TCP port the Key Server will listen to. Default is 8050.]
[number of active socket connections the Key Server will allow]
[Security Server (formerly Device Server) URL (the format is
8081/xapi for a pre-v7.7 Security Management Server)]
[true verifies certs/set to false to not verify or if using self-signed certs]
[User name used to communicate with the Security Server. This user must have the administrator
role selected in the Remote Management Console. The "superadmin" format can be any method that can authenticate to the Security
Management Server. The SAM account name, UPN, or domain\username is acceptable. Any method that can authenticate to the Security
Management Server is acceptable because validation is required for that user account for authorization against Active Directory. For
example, in a multi-domain environment, only entering a SAM account name such as "jdoe" will likely fail because the Security Management
Server will not be able to authenticate "jdoe" because it cannot find "jdoe". In a multi-domain environment, the UPN is recommended,
although the domain\username format is acceptable. In a single domain environment, the SAM account name is acceptable.]
[How often (in seconds) the Service should check to see who is allowed to ask for keys.
The Service keeps a cache and keeps track of how old it is. Once the cache is older than the value, it gets a new list. When a user
connects, the Key Server needs to download authorized users from the Security Server. If there is no cache of these users, or the list has
not been downloaded in the last "x" seconds, it will be downloaded again. There is no polling, but this value configures how stale the list can
become before it is refreshed when it is needed.]
[Password used to communicate with the Security Server. If the
superadmin password has been changed, it must be changed here.]

Services Panel - Restart Key Server Service
1

Go back to the Services panel (Start > Run... > services.msc > OK).

Restart the Key Server Service.

Navigate to log.txt to verify that the Service started properly.

Close the Services panel.

Remote Management Console - Add Forensic
Administrator
1

If needed, log on to the Remote Management Console.

Click Populations > Domains.

Select the appropriate Domain.

Click the Key Server tab.

Dell Data Security Endpoint Security Suite Enterprise
Configure Key Server for Uninstallation of Encryption Client Activated Against Security Management Server

In the Account field, add the user that will be performing the administrator activities. The format is DOMAIN\UserName. Click Add
Account.

Click Users in the left menu. In the search box, search for the username added in Step 5. Click Search.

Once the correct user is located, click the Admin tab.

Select Forensic Administrator and click Update.
The components are now configured for Kerberos Authentication/Authorization.

Dell Data Security Endpoint Security Suite Enterprise
Configure Key Server for Uninstallation of Encryption Client Activated Against Security Management Server

16
Use the Administrative Download Utility
(CMGAd)
•

This utility allows the download of a key material bundle for use on a computer that is not connected to an Security Management
Server/Security Management Server Virtual.

•

This utility uses one of the following methods to download a key bundle, depending on the command line parameter passed to the
application:
•

Forensic Mode - Used if -f is passed on the command line or if no command line parameter is used.

•

Admin Mode - Used if -a is passed on the command line.
Log files can be located at C:\ProgramData\CmgAdmin.log

Use the Administrative Download Utility in Forensic
Mode
1

Double-click cmgad.exe to launch the utility or open a command prompt where CMGAd is located and type cmgad.exe -f (or
cmgad.exe).

Enter the following information (some fields may be pre-populated).
Device Server URL: Fully qualified Security Server (Device Server) URL. The format is https://securityserver.domain.com:8443/xapi/.
Dell Admin: Name of the administrator with forensic administrator credentials (enabled in the Remote Management Console), such as
jdoe
Password: Forensic administrator password
MCID: Machine ID, such as machineID.domain.com
DCID: First eight digits of the 16-digit Shield ID
TIP:
Usually, specifying either the MCID or DCID are sufficient. However, if both are known, it is helpful to enter both. Each parameter
contains different information about the client and client computer.
Click Next.

Dell Data Security Endpoint Security Suite Enterprise
Use the Administrative Download Utility (CMGAd)

In the Passphrase: field, type a passphrase to protect the download file. The passphrase must be at least eight characters long, and
contain at least one alphabetic and one numeric character. Confirm the passphrase.
Either accept the default name and location of where the file will be saved to or click ... to select a different location.
Click Next.

A message displays, indicating that the key material was successfully unlocked. Files are now accessible.
4

Click Finish when complete.

Dell Data Security Endpoint Security Suite Enterprise
Use the Administrative Download Utility (CMGAd)

Use the Administrative Download Utility in Admin
Mode
The Security Management Server Virtual does not use the Key Server, so Admin mode cannot be used to obtain a key bundle from a
Security Management Server Virtual. Use Forensic mode to obtain the key bundle if the client is activated against a Security Management
Server Virtual.
1

Open a command prompt where CMGAd is located and type cmgad.exe -a.

Enter the following information (some fields may be pre-populated).
Server: Fully qualified hostname of the Key Server, such as keyserver.domain.com
Port Number: The default port is 8050
Server Account: The domain user the Key Server is running as. The format is domain\username. The domain user running the utility
must be authorized to perform the download from the Key Server
MCID: Machine ID, such as machineID.domain.com
DCID: First eight digits of the 16-digit Shield ID
TIP:
Usually, specifying either the MCID or DCID are sufficient. However, if both are known, it is helpful to enter both. Each parameter
contains different information about the client and client computer.
Click Next.

In the Passphrase: field, type a passphrase to protect the download file. The passphrase must be at least eight characters long, and
contain at least one alphabetic and one numeric character.
Confirm the passphrase.
Either accept the default name and location of where the file will be saved or click ... to select a different location.

Dell Data Security Endpoint Security Suite Enterprise
Use the Administrative Download Utility (CMGAd)

Click Next.

A message displays, indicating that the key material was successfully unlocked. Files are now accessible.
4

Click Finish when complete.

Dell Data Security Endpoint Security Suite Enterprise
Use the Administrative Download Utility (CMGAd)

17
Configure Server Encryption
Enable Server Encryption
NOTE:
Server Encryption converts User encryption to Common encryption.
1

Select Endpoint Group (or Endpoint), search for the endpoint or endpoint group you want to enable, select Security Policies, and
then select the Server Encryption policy category.

Set the following policies:
•

Server Encryption - Select to enable Server Encryption and related policies.

•

SDE Encryption Enabled - Select to turn on SDE encryption.

•

Encryption Enabled - Select to turn on Common encryption.

•

Secure Windows Credentials - This policy is Selected by default.
When the Secure Windows Credentials policy is Selected (the default), all files in the \Windows\system32\config files folder are
encrypted, including Windows credentials. To prevent Windows credentials from being encrypted, set the Secure Windows
Credentials policy to Not Selected. Encryption of Windows credentials occurs independently of the SDE Encryption Enabled
policy setting.

Save and commit the policies.

Customize Activation Logon Dialog
The Activation Logon dialog displays:
•

When an unmanaged user logs on.

•

When the user selects Activate Dell Encryption from the Encryption icon's menu, located in the system tray.

Dell Data Security Endpoint Security Suite Enterprise
Configure Server Encryption

Set Encryption External Media Policies
The originating encrypting computer is the computer that originally encrypts a removable device. When the originating computer is a
protected server - a server with Server Encryption installed and activated - and the protected server first detects the presence of a
removable device, the user is prompted to encrypt the removable device.
•

Encryption External Media policies control removable media access to the server, authentication, encryption, and more.

•

Port Control policies affect removable media on protected servers, for example, by controlling access and usage of the Server's USB
ports by USB devices.

The policies for removable media encryption can be found in the Remote Management Console under the Server Encryption technology
group.
Server Encryption and External Media
When the protected server's EMS Encrypt External Media policy is Selected, external media is encrypted. Server Encryption links the
device to the protected server with the Machine key and to the user, with the User Roaming key of the removable device's owner/user. All
files added to the removable device will then be encrypted with those same keys, regardless of the computer it is connected to.
NOTE:
Server Encryption converts User encryption to Common encryption, except on removable devices. On removable devices, encryption
is performed with the User roaming key associated with the computer.
When the user does not agree to encrypt the removable device, the user's access to the device can be set to blocked when used on the
protected server, Read only while used on the protected server, or Full access. The protected server's policies determine the level of access
on an unprotected removable device.
Policy updates occur when the removable device is re-inserted into the originating protected server.
Authentication and External Media
The protected server's policies determine authentication functionality.
After a removable device has been encrypted, only its owner/user can access the removable device on the protected server. Other users
will not be able to access the encrypted files on the removable media.
Local automatic authentication allows the protected removable media to be automatically authenticated when inserted in the protected
server when the owner of that media is logged in. When automatic authentication is disabled, the owner/user must authenticate to access
the protected removable device.
When a removable device's originating encrypting computer is a protected server, the owner/user must always log in to the removable
device when using it on non-originating computers, regardless of the Encryption External Media policy settings defined on the other
computers.
Refer to AdminHelp for information on Server Encryption Port Control and Encryption External Media policies.

Suspend an Encrypted Server Instance
Suspending an encrypted server prevents access to its encrypted data after a restart. The virtual server user cannot be suspended.
Instead, the Server Encryption Machine key is suspended.
NOTE:
Suspending the server endpoint does not immediately suspend the server. The suspension takes place the next time the key is
requested, typically the next time the server is restarted.

100

Dell Data Security Endpoint Security Suite Enterprise
Configure Server Encryption

IMPORTANT:
Use with care. Suspending an encrypted server instance could result in instability, depending on policy settings and whether the
protected server is suspended while disconnected from the network.
Prerequisites
•

Help Desk Administrator rights, assigned in the Remote Management Console, are required to suspend an endpoint.

•

The administrator must be logged in to the Remote Management Console.
In the left pane of the Remote Management Console, click Populations > Endpoints.
Search or select a Hostname, then click the Details & Actions tab.
Under Server Device Control, click Suspend then Yes.

NOTE:
Click the Reinstate button to allow Server Encryption to access encrypted data on the server after it restarts.

Dell Data Security Endpoint Security Suite Enterprise
Configure Server Encryption

101

18
Configure Deferred Activation
The Encryption client with Deferred Activation differs from the Encryption client activation in two ways:
Device-based Encryption policies
The Encryption client policies are user-based; the Encryption client with Deferred Activation's encryption policies are device-based. User
encryption is converted to Common encryption. This difference allows the user to bring a personal device to use within the organization's
domain, while the organization maintains its security by centrally managing encryption policies.
Activation
With the Encryption client, activation is automatic. When Endpoint Security Suite Enterprise with Deferred Activation is installed, automatic
activation is disabled. Instead, the user chooses whether to activate encryption, and when to activate it.
IMPORTANT:
Before a user permanently leaves the organization and while his email address is still active, the user must run the Encryption Removal
Agent and uninstall the Encryption client from his personal computer.

Deferred Activation Customization
These client-side tasks allow Deferred Activation customization.
•

Add a disclaimer to the Activation Logon dialog box

•

Disable automatic re-activation (optional)
Add a disclaimer to the Activation Logon dialog box
The Activation Logon dialog displays at these times:

•

When an unmanaged user logs on.

•

When the user decides to activate encryption and selects Activate Encryption from the system tray Encryption icon menu.

102

Dell Data Security Endpoint Security Suite Enterprise
Configure Deferred Activation

Install the Encryption Client with Deferred Activation
To install the Encryption client with Deferred Activation, install the Encryption client with the OPTIN=1 parameter. For more information
about client installation with the OPTIN=1 parameter, see Install Encryption Client.

Activate the Encryption Client with Deferred
Activation
•

Activation associates a domain user with a local user account and a specific computer.

•

Multiple users can activate on the same computer, provided they use unique local accounts and have unique domain email addresses.

•

A user can activate the Encryption client only once per domain account.
Before you activate the Encryption client:

•

Log in to the local account that you use the most often. The data associated with this account is the data that will be encrypted.

•

Connect to your organization's network.

Log on to the workstation or server.

Enter the domain email address and password and click Activate.

NOTE:
Non-domain or personal email addresses cannot be used for activation.
3

Click Close.

Dell Data Security Endpoint Security Suite Enterprise
Configure Deferred Activation

103

The Dell Server combines the encryption key bundle with the user's credentials and with the computer's unique ID (machine ID),
creating an unbreakable relationship between the key bundle, the specific computer, and the user.
4

Restart the computer to begin the encryption sweep.
NOTE:
The Local Management Console, accessible from the system tray icon, shows the policies sent by the Server, not the effective
policy.

Troubleshoot Deferred Activation
Troubleshoot Activation
Problem: Cannot access certain files and folders
Inability to access certain files and folders is a symptom of being logged in with a different account than the one under which the user
activated.
The Activation Logon dialog automatically displays even though the user has previously activated.
Possible Solution
Log out and log back in with the credentials of the activated account and try to access the files again.
In the rare event that the Encryption client cannot authenticate the user, the Activation Logon dialog prompts the user for credentials to
authenticate and access encryption keys. To use the automatic re-activation feature, the AutoReactivation and AutoPromptForActivation
registry keys must BOTH be enabled. Although the feature is enabled by default, it can be manually disabled. For more information, see
Disable Automatic Re-activation.
Error Message: Server Authentication Failed
The Server was not able to authenticate the email address and password.
Possible Solutions
•

Use the email address associated with the organization. Personal email addresses cannot be used for activation.

•

Re-enter the email address and password and ensure there are no typographical errors.

•

Ask the administrator to verify that the email account is active and is not locked.

•

Ask the administrator to reset the user's domain password.
Error Message: Network connection error
The Encryption client could not communicate with the Dell Server.
Possible Solutions

•

Connect directly to the organization's network and try to activate again.

•

If VPN access is required to connect to the network, check the VPN connection and try again.

•

Check the Dell Server URL to ensure it matches the URL provided by the administrator.
The URL and other data that the user entered into the installer are stored in the registry. Check the accuracy of the data under [HKLM
\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield] and [HKLM\SOFTWARE\Microsoft\Windows NT
\CurrentVersion\Winlogon\CMGShield\Servlet]

•

Disconnect and reconnect:
Disconnect the computer from the network.

104

Dell Data Security Endpoint Security Suite Enterprise
Configure Deferred Activation

Reconnect to the network.
Restart the computer.
Try to connect to the network again.
Error Message: Legacy Server Not Supported
Encryption cannot be activated against a legacy server; the Dell Server must be v9.1 or higher.
Possible Solution
•

Check the Dell Server URL to ensure it matches the URL provided by the administrator.
The URL and other data that the user entered into the installer are stored in the registry.

•

Check the accuracy of the data under [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield] and [HKLM
\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet]
Error Message: Domain User Already Activated
A second user has logged on to the local computer and tried to activate against a domain account that has already been activated.
A user can activate the Encryption client only once per domain account.
Possible Solution
Decrypt and uninstall the Encryption client while logged in as the second activated user.
Error Message: Server Error General
An error has occurred on the Server.
Possible Solution
The administrator should check the Server logs to ensure services are running.
The user should try to activate later.

Tools
CMGAd
Use the CMGAd utility prior to launching the Encryption Removal Agent to obtain the encryption key bundle. The CMGAd utility and its
instructions are located in the Dell installation media (Dell-Offline-Admin-XXbit)
Log Files
In C:\ProgramData\Dell\Dell Data Protection\Encryption, look for the log file called CmgSysTray.
Search for the phrase "Manual activation result".
The error code is on the same line, followed by " status = "; the status indicates what went wrong.

Dell Data Security Endpoint Security Suite Enterprise
Configure Deferred Activation

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19
Troubleshooting
All Clients - Troubleshooting
•

Endpoint Security Suite Enterprise master installer log files are located at C:\ProgramData\Dell\Dell Data Protection\Installer.

•

Windows creates unique child installer installation log files for the logged in user at %temp%, located at C:\Users\
\AppData\Local\Temp.

•

Windows creates log files for client prerequisites, such as Visual C++, for the logged in user at %temp%, located at C:\Users
\\AppData\Local\Temp. For example, C:\Users\\AppData\Local\Temp
\dd_vcredist_amd64_20160109003943.log

•

Follow the instructions at http://msdn.microsoft.com to verify the version of Microsoft .Net that is installed on the computer targeted
for installation.
Go to https://www.microsoft.com/en-us/download/details.aspx?id=30653to download the full version of Microsoft .Net Framework
4.5.2 or later.

•

See this document if the computer targeted for installation has (or has had in the past) Dell Access installed. DDP|A is not compatible
with this suite of products.

All Clients - Protection Status
A new method for deriving a device's protected status has been implemented in the Dell Security Management Server v9.8.2. Previously,
the Endpoint Protected Status area in the management console's Dashboard would only denote the state of Encryption per device.
Protected status is now denoted if any of the following criteria have been met:
•

Advanced Threat Prevention is installed and enabled.

•

Web Protection or Client Firewall is installed and either Web Protection or Client Firewall's policy is enabled.

•

Dell Data Guardian is installed and enabled.

•

Self-Encrypting Drive Management is installed, enabled, and the Pre-Boot Authentication (PBA) is enabled.

•

BitLocker Manager is installed, enabled, and encryption has completed.

•

Dell Encryption (Mac) is installed and enabled, and policy-based encryption has been enforced.

•

Dell Encryption (Windows) is installed, enabled, Policy-Based Encryption has been set for the endpoint, and device sweeps are
completed.

Encryption and Server Encryption Client
Troubleshooting
Upgrade to the Windows 10 Creators Update
To upgrade to the Windows 10 Fall Creators Update version, follow the instructions in the following article: http://www.dell.com/support/
article/us/en/19/SLN298382.

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Activation on a Server Operating System
When Encryption is installed on a server operating system, activation requires two phases of activation: initial activation and device
activation.
Troubleshooting Initial Activation
Initial activation fails when:
•

A valid UPN cannot be constructed using the supplied credentials.

•

The credentials are not found in the enterprise vault.

•

The credentials used to activate are not the Domain Administrator's credentials.

Error Message: Unknown user name or bad password
The user name or password does not match.
Possible Solution: Try to log in again, ensuring that you type the user name and password exactly.
Error Message: Activation failed because the user account does not have domain admin rights.
The credentials used to activate do not have domain administrator rights, or the administrator's username was not in UPN format.
Possible Solution: In the Activation dialog, enter credentials for a domain Administrator and ensure that they are in UPN format.
Error Messages: A connection with the server could not be established.
or
The operation timed out.
Server Encryption could not communicate with port 8449 over HTTPS to the Dell Server.
Possible Solutions
•

Connect directly to your network and try to activate again.

•

If connected by VPN, try connecting directly to the network and try again to activate.

•

Check the Dell Server URL to ensure it matches the URL supplied by the administrator. The URL and other data that the user entered
into the installer are stored in the registry. Check the accuracy of the data under [HKLM\SOFTWARE\Microsoft\Windows NT
\CurrentVersion\Winlogon\CMGShield] and [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield
\Servlet].

•

Disconnect the server from the network. Restart the server and reconnect to the network.

Error Message: Activation failed because the Server is unable to support this request.
Possible Solutions
•

Server Encryption cannot be activated against a legacy server; the Dell Server version must be version 9.1 or higher. If necessary,
upgrade your Dell Server to version 9.1 or higher.

•

Check the Dell Server URL to ensure it matches the URL supplied by the administrator. The URL and other data that the user entered
into the installer are stored in the registry.

•

Check the accuracy of the data under [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield] and [HKLM
\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet].

Initial Activation Process
The following diagram illustrates a successful initial activation.

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The initial activation process of Server Encryption requires a live user to access the server. The user can be of any type: domain or nondomain, remote-desktop-connected or interactive user, but the user must have access to Domain Administrator credentials.
The Activation dialog box displays when one of the two following things happens:
•

A new (unmanaged) user logs on to the computer.

•

When a new user right-clicks the Encryption client icon in the system tray and selects Activate Dell Encryption.
The initial activation process is as follows:

The user logs in.

Detecting a new (unmanaged) user, the Activate dialog displays. The user clicks Cancel.

The user opens the Server Encryption's About box to confirm that it is running in Server mode.

The user right-clicks the Encryption client icon in the system tray and selects Activate Dell Encryption.

The user enters Domain Administrator credentials in the Activate dialog.
NOTE:
The requirement for Domain Administrator credentials is a safety measure that prevents Server Encryption from being rolled out
to other server environments that do not support it. To disable the requirement for Domain Administrator credentials, see Before
You Begin.

Dell Server checks for the credentials in the enterprise vault (Active Directory or equivalent) to verify that the credentials are Domain
Administrator credentials.

A UPN is constructed using the credentials.

With the UPN, the Dell Server creates a new user account for the virtual server user, and stores the credentials in the Dell Server's
vault.
The virtual server user account is for the exclusive use of the Encryption client. It will be used to authenticate with the server, to
handle Common encryption keys, and to receive policy updates.
NOTE:
Password and DPAPI authentication are disabled for this account so that only the virtual server user can access encryption keys
on the computer. This account does not correspond to any other user account on the computer or on the domain.

When activation is successful, the user restarts the computer, which kicks off the second part of activation, Authentication and
Device Activation.

Troubleshooting Authentication and Device Activation
Device activation fails when:
•

The initial activation failed.

•

The connection to the server could not be established.

•

The trust certificate could not be validated.

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After activation, when the computer is restarted, Server Encryption automatically logs in as the virtual server user, requesting the Machine
key from the Security Management Server. This takes place even before any user can log in.
•

Open the About dialog to confirm that Server Encryption is authenticated and in Server mode.

•

If the Encryption client ID is red, encryption has not yet been activated.

•

In the Remote Management Console, the version of a server with Server Encryption installed is listed as Shield for Server.

•

If the Machine key retrieval fails due to a network failure, Server Encryption registers for network notifications with the operating
system.

•

If the Machine key retrieval fails:
•

The virtual server user logon is still successful.

•

Set up the Retry Interval Upon network Failure policy to make key retrieval attempts on a timed interval.
Refer to AdminHelp, available in the Remote Management Console, for details on the Retry Interval Upon network Failure policy.

Authentication and Device Activation Process
The following diagram illustrates successful authentication and device activation.

When restarted after a successful initial activation, a computer with Server Encryption automatically authenticates using the virtual
server user account and runs the Encryption client in Server mode.

The computer checks its device activation status with the Dell Server:
•

If the computer has not previously device-activated, the Dell Server assigns the computer an MCID, a DCID, and a trust
certificate, and stores all of the information in the Dell Server's vault.

•

If the computer had previously been device-activated, the Dell Server verifies the trust certificate.

After the Dell Server assigns the trust certificate to the server, the server can access its encryption keys.

Device activation is successful.

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NOTE:
When running in Server mode, the Encryption client must have access to the same certificate as was used for device activation
to access the encryption keys.

(Optional) Create an Encryption Removal Agent Log File
•

Before beginning the uninstall process, you can optionally create an Encryption Removal Agent log file. This log file is useful for
troubleshooting an uninstall/decryption operation. If you do not intend to decrypt files during the uninstall process, you do not need to
create this log file.

•

The Encryption Removal Agent log file is not created until after the Encryption Removal Agent Service runs, which does not happen
until the computer is restarted. Once the client is successfully uninstalled and the computer is fully decrypted, the log file is
permanently deleted.

•

The log file path is C:\ProgramData\Dell\Dell Data Protection\Encryption.

•

Create the following registry entry on the computer targeted for decryption.
[HKLM\Software\Credant\DecryptionAgent]
"LogVerbosity"=DWORD:2
0: no logging
1: logs errors that prevent the Service from running
2: logs errors that prevent complete data decryption (recommended level)
3: logs information about all decrypting volumes and files
5: logs debugging information

Find TSS Version
•

TSS is a component that interfaces with the TPM. To find the TSS version, go to (default location) C:\Program Files\Dell\Dell Data
Protection\Drivers\TSS\bin > tcsd_win32.exe. Right-click the file and select Properties. Verify the file version on the Details tab.

Encryption External Media and PCS Interactions
To Ensure Media is Not Read-Only and the Port is Not Blocked
The Encryption External Media Access to unShielded Media policy interacts with Port Control System - Storage Class: External Drive
Control policy. If you intend to set the Encryption External Media Access to unShielded Media policy to Full Access, ensure that the Storage
Class: External Drive Control policy is also set to Full Access to ensure that the media is not set to read-only and the port is not blocked.
To Encrypt Data Written to CD/DVD
•

Set Windows Media Encryption = On.

•

Set EMS Exclude CD/DVD Encryption = not selected.

•

Set Subclass Storage: Optical Drive Control = UDF Only.

Use WSScan
•

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WSScan allows you to ensure that all data is decrypted when uninstalling the Encryption client as well as view encryption status and
identify unencrypted files that should be encrypted.
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•

Administrator privileges are required to run this utility.

Run WSScan
1

From the Dell installation media, copy WSScan.exe to the Windows computer to scan.

Launch a command line at the location above and enter wsscan.exe at the command prompt. WSScan launches.

Click Advanced.

Select the type of drive to scan from the drop-down menu: All Drives, Fixed Drives, Removable Drives, or CDROMs/ DVDROMs.

Select the desired Encryption Report Type from the drop-down menu: Encrypted FIles, Unencrypted FIles, All FIles, or Unencrypted
FIles in Violation:

•

Encrypted FIles - To ensure that all data is decrypted when uninstalling the Encryption client. Follow your existing process for
decrypting data, such as issuing a decryption policy update. After decrypting data, but before performing a restart in preparation
for uninstall, run WSScan to ensure that all data is decrypted.

•

Unencrypted FIles - To identify files that are not encrypted, with an indication of whether the files should be encrypted (Y/N).

•

All FIles - To list all encrypted and unencrypted files, with an indication of whether the files should be encrypted (Y/N).

•

Unencrypted FIles in Violation - To identify files that are not encrypted that should be encrypted.

Click Search.

OR
1

Click Advanced to toggle the view to Simple to scan a particular folder.

Go to Scan Settings and enter the folder path in the Search Path field. If this field is used, the selection in the drop-down box is
ignored.

If you do not want to write WSScan output to a file, clear the Output to File check box.

Change the default path and filename in Path, if desired.

Select Add to Existing File if you do not want to overwrite any existing WSScan output files.

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Choose the output format:
•
•
•
•

Select Report Format for a report style list of scanned output. This is the default format.
Select Value Delimited File for output that can be imported into a spreadsheet application. The default delimiter is "|", although it
can be changed to up to 9 alphanumeric, space, or keyboard punctuation characters.
Select the Quoted Values option to enclose each value in double quotation marks.
Select Fixed Width File for non-delimited output containing a continuous line of fixed-length information about each encrypted file.

Click Search.
Click Stop Searching to stop your search. Click Clear to clear displayed messages.

WSScan Command Line Usage
WSScan [-ta] [-tf] [-tr] [-tc] [drive] [-s] [-o] [-a] [-f] [-r] [u[a][-|v]] [-d] [-q] [-e] [-x] [-y]

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Switch

Meaning

Drive

Drive to scan. If not specified, the default is all local fixed hard drives. Can be a mapped network
drive.

-ta

Scan all drives

-tf

Scan fixed drives (default)

-tr

Scan removable drives

-tc

Scan CDROMs/DVDROMs

-s

Silent operation

-o

Output file path

-a

Append to output file. The default behavior truncates the output file.

-f

Report format specifier (Report, Fixed, Delimited)

-r

Run WSScan without administrator privileges. Some files may not be visible if this mode is used.

-u

Include unencrypted files in output file.
This switch is sensitive to order: "u" must be first, "a" must be second (or omitted), "-" or "v" must
be last.

-u-

Only include unencrypted files in output file

-ua

Report unencrypted files also, but use all user policies to display the "should" field.

-ua-

Report unencrypted files only, but use all user policies to display the "should" field.

-uv

Report unencrypted files that violate policy only (Is=No / Should=Y)

-uav

Report unencrypted files that violate policy only (Is=No / Should=Y), using all user policies.

-d

Specifies what to use as a value separator for delimited output

-q

Specifies the values that should be in enclosed in quotes for delimited output

-e

Include extended encryption fields in delimited output

-x

Exclude directory from scan. Multiple exclusions are allowed.

-y

Sleep time (in milliseconds) between directories. This switch results in slower scans, but potentially
a more responsive CPU.

WSScan Output
WSScan information about encrypted files contains the following information.
Example Output:
[2015-07-28 07:52:33] SysData.7vdlxrsb._SDENCR_: "c:\temp\Dell - test.log" is still AES256 encrypted

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Output

Meaning

Date/time stamp

The date and time the file was scanned.

Encryption type

The type of encryption used to encrypt the file.
SysData: SDE Encryption Key.
User: User Encryption Key.
Common: Common Encryption Key.
WSScan does not report files encrypted using Encrypt for Sharing.

KCID

The Key Computer ID.
As shown in the example above, "7vdlxrsb"
If you are scanning a mapped network drive, the scanning report does not return a KCID.

UCID

The User ID.
As shown in the example above, "_SDENCR_"
The UCID is shared by all the users of that computer.

File

The path of the encrypted file.
As shown in the example above, "c:\temp\Dell - test.log"

Algorithm

The encryption algorithm being used to encrypt the file.
As shown in the example above, "is still AES256 encrypted"
RIJNDAEL 128
RIJNDAEL 256
AES 128
AES 256
3DES

Use WSProbe
The Probing Utility is for use with all versions of the Encryption client, with the exception of Encryption External Media policies. Use the
Probing Utility to:
•

Scan or schedule scanning of an encrypted computer. The Probing Utility observes your Workstation Scan Priority policy.

•

Temporarily disable or re-enable the current user Application Data Encryption List.

•

Add or remove process names on the privileged list.

•

Troubleshoot as instructed by Dell ProSupport.

Approaches to Data Encryption
If you specify policies to encrypt data on Windows devices, you can use any of the following approaches:
•

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The first approach is to accept the default behavior of the client. If you specify folders in Common Encrypted Folders or User
Encrypted Folders, or set Encrypt "My Documents", Encrypt Outlook Personal Folders, Encrypt Temporary Files, Encrypt Temporary
Internet Files, or Encrypt Windows Paging File to selected, affected files are encrypted either when they are created, or (after being
Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

created by an unmanaged user) when a managed user logs on. The client also scans folders specified in or related to these policies for
possible encryption/decryption when a folder is renamed, or when the client receives changes to these policies.
•

You can also set Scan Workstation on Logon to Selected. If Scan Workstation on Logon is Selected, when a user logs on, the client
compares how files in currently- and previously-encrypted folders are encrypted to the user policies, and makes any necessary changes.

•

To encrypt files that meet your encryption criteria but were created prior to your encryption policies going into effect, but do not want
the performance impact of frequent scanning, you can use this utility to scan or schedule scanning of the computer.

Prerequisites
•

The Windows device you want to work with must be encrypted.

•

The user you want to work with must be logged on.

Use the Probing Utility
WSProbe.exe is located in the installation media.
Syntax
wsprobe [path]
wsprobe [-h]
wsprobe [-f path]
wsprobe [-u n] [-x process_names] [-i process_names]
Parameters
Parameter

path

Optionally specify a particular path on the device that you want to scan for possible encryption/
decryption. If you do not specify a path, this utility scans all folders related to your encryption
policies.

-h

View command line Help.

-f

Troubleshoot as instructed by Dell ProSupport

-u

Temporarily disable or re-enable the user Application Data Encryption List. This list is only effective
if Encryption Enabled is selected for the current user. Specify 0 to disable or 1 to re-enable. The
current policy in force for the user is reinstated at the next logon.

-x

Add process names to the privileged list. The computer and installer process names on this list,
plus those you add using this parameter or HKLM\Software\CREDANT\CMGShield
\EUWPrivilegedList, are ignored if specified in the Application Data Encryption List. Separate
process names with commas. If your list includes one or more spaces, enclose the list in double
quotes.

-i

Remove process names previously added to the privileged list (you cannot remove hard-coded
process names). Separate process names with commas. If your list includes one or more spaces,
enclose the list in double quotes.

Check Encryption Removal Agent Status
The Encryption Removal Agent displays its status in the description area of the Services panel (Start > Run... > services.msc > OK) as
follows. Periodically refresh the Service (highlight the Service > right-click > Refresh) to update its status.
•

Waiting for SDE Deactivation - The Encryption client is still installed, is still configured, or both. Decryption does not start until the
Encryption client is uninstalled.
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•

Initial sweep - The Service is making an initial sweep, calculating the number of encrypted files and bytes. The initial sweep occurs one
time.

•

Decryption sweep - The Service is decrypting files and possibly requesting to decrypt locked files.

•

Decrypt on Reboot (partial) - The decryption sweep is complete and some locked files (but not all) are to be decrypted on the next
restart.

•

Decrypt on Reboot - The decryption sweep is complete and all locked files are to be decrypted on the next restart.

•

All files could not be decrypted - The decryption sweep is complete, but all files could not be decrypted. This status means one of the
following occurred:
•

•

The locked files could not be scheduled for decryption because they were too big, or an error occurred while making the request to
unlock them.

•

An input/output error occurred while decrypting files.

•

The files could not be decrypted by policy.

•

The files are marked as should be encrypted.

•

An error occurred during the decryption sweep.

•

In all cases, a log file is created (if logging is configured) when LogVerbosity=2 (or higher) is set. To troubleshoot, set the log
verbosity to 2 and restart the Encryption Removal Agent Service to force another decryption sweep. See (Optional) Create an
Encryption Removal Agent Log File for instructions.

Complete - The decryption sweep is complete. The Service, the executable, the driver, and the driver executable are all scheduled for
deletion on the next restart.

Advanced Threat Prevention Client Troubleshooting
Find the Product Code with Windows PowerShell
•

You can easily identify the product code, if the product code changes in the future, using this method.
Get-WmiObject Win32_Product | Where-Object {$_.Name -like '*Cylance*'} | FT
IdentifyingNumber, Name, LocalPackage
The output will result with the full path and .msi file name (the converted hex name of the file).

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Advanced Threat Prevention Provisioning and Agent
Communication
The following diagrams illustrate the Advanced Threat Prevention service provisioning process.

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The following diagram illustrates the Advanced Threat Prevention agent communication process.

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BIOS Image Integrity Verification Process
The following diagram illustrates the BIOS image integrity verification process. For a list of Dell computer models supported with BIOS
image integrity verification, see Requirements - BIOS Image Integrity Verification.

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SED Client Troubleshooting
Use the Initial Access Code Policy
•

120

This policy is used to log on to a computer when network access is unavailable. Meaning, access to the Security Management Server/
Security Management Server Virtual and AD are both unavailable. Only use the Initial Access Code policy if absolutely necessary. Dell
does not recommend this method to log in. Using the Initial Access Code policy does not provide the same level of security as the usual
method of logging in using username, domain, and password.

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

In addition to being a less secure method of logging in, if an end user is activated using the Initial Access Code, then there is no record
on the Security Management Server/Security Management Server Virtual of that user activating on this computer. In turn, there is no
way to generate a Response Code from the Security Management Server/Security Management Server Virtual for the end user if they
fail password and self help questions.
•

The Initial Access Code can only be used one time, immediately after activation. After an end user has logged in, the Initial Access Code
will not be available again. The first domain login that occurs after the Initial Access Code is entered will be cached, and the Initial
Access Code entry field will not be displayed again.

•

The Initial Access Code will only display under the following circumstances:
•

A user has never activated inside the PBA.

•

The client has no connectivity to the network or Security Management Server/Security Management Server Virtual.

Use Initial Access Code
1

Set a value for the Initial Access Code policy in the Remote Management Console.

Save and commit the policy.

Start the local computer.

Enter the Initial Access Code when the Access Code screen displays.

Click the blue arrow.

Click OK when the Legal Notice screen displays.

After logging in, open the Data Security Console and verify that the PBA user was successfully created.
Click Log in the top menu and look for the message Created PBA user for , which indicates the process was
successful.

Shut down and restart the computer.

At the login screen, enter the username, domain, and password that was previously used to log in to Windows.
You must match the username format that was used when creating the PBA user. Thus, if you used the format domain/username,
you must enter domain/username for the Username.

(Credant Manager only) Respond to the Question and Answer prompts.
Click the blue arrow.

Click Login when the Legal Notice screen displays.
Windows now launches and the computer can be used as usual.

Create a PBA Log File for Troubleshooting
•

There may be cases when a PBA log file is needed for troubleshooting PBA issues, such as:
•
•
•

You are unable to see the network connection icon, yet you know there is network connectivity. The log file contains DHCP
information to resolve the issue.
You are unable to see the Security Management Server/Security Management Server Virtual connection icon. The log file contains
information to help diagnose Security Management Server/Security Management Server Virtual connectivity issues.
Authentication fails even when entering correct credentials. The log file used with the Security Management Server/Security
Management Server Virtual Server logs can help diagnose the issue.

Capture Logs When Booting Into the PBA (Legacy PBA)
1

Create a folder on a USB drive and name it \CredantSED, at the root level of the USB drive.

Create a file named actions.txt and place it in the \CredantSED folder.

In actions.txt, add the line:
get logs
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Save and close the file.
Do not insert the USB drive when the computer is powered down. If the USB drive is already inserted during the shutdown state,
remove the USB drive.

Power on the computer and log in to the PBA. Insert the USB drive into the computer that the logs are to be collected from during
this step.

After inserting the USB drive, wait for 5-10 seconds, then remove the drive.
A credpbaenv.tgz file is created in the \CredantSED folder that contains the needed log files.

Capture Logs When Booting Into the PBA (UEFI PBA)
1

Create a file called PBAErr.log at the root level of the USB drive.

Insert the USB drive before powering on the computer.

Remove the USB drive after reproducing the issue requiring the logs.

The PBAErr.log file will be updated and written in real-time.

Dell ControlVault Drivers
Update Dell ControlVault Drivers and Firmware
•

Dell ControlVault drivers and firmware that are installed on Dell computers at the factory are outdated and should be updated by
following this procedure, in this order.

•

If an error message is received during client installation prompting you to exit the installer to update Dell ControlVault drivers, the
message may be safely dismissed to continue with the installation of the client. The Dell ControlVault drivers (and firmware) can be
updated after the client installation is complete.

Download Latest Drivers
1

122

Go to support.dell.com.

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Select your computer model.

Select Drivers & Downloads.

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Select the Operating System of the target computer.

Expand the Security category.

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Download and save the Dell ControlVault Drivers.

Download and save the Dell ControlVault Firmware.

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Copy the drivers and firmware to the target computers, if needed.

Install Dell ControlVault Driver
1

Navigate to the folder which you downloaded the driver installation file.

Double-click the Dell ControlVault driver to launch the self-extracting executable file.
TIP:
Be sure to install the driver first. The filename of the driver at the time of this document creation is
ControlVault_Setup_2MYJC_A37_ZPE.exe.

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Click Continue to begin.

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Click Ok to unzip the driver files in the default location of C:\Dell\Drivers\.

Click Yes to allow the creation of a new folder.

Click Ok when the successfully unzipped message displays.

The folder which contains the files should display after extraction. If not, navigate to the folder to which you extracted the files. In this
case, the folder is JW22F.

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Double-click CVHCI64.MSI to launch the driver installer. [this example is CVHCI64.MSI in this example (CVHCI for a 32-bit
computer)].

Click Next at the Welcome screen.

Click Next to install the drivers in the default location of C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\.

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Select the Complete option and click Next.

Click Install to begin the installation of the drivers.

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Optionally check the box to display the installer log file. Click Finish to exit the wizard.

Verify Driver Installation
•

The Device Manager will have a Dell ControlVault device (and other devices) depending on the operating system and hardware
configuration.

Install Dell ControlVault Firmware

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Navigate to the folder which you downloaded the firmware installation file.

Double-click the Dell ControlVault firmware to launch the self-extracting executable file.

Click Continue to begin.

Click Ok to unzip the driver files in the default location of C:\Dell\Drivers\.

Click Yes to allow the creation of a new folder.

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Click Ok when the successfully unzipped message displays.

The folder which contains the files should display after extraction. If not, navigate to the folder to which you extracted the files. Select
the firmware folder.

Double-click ushupgrade.exe to launch the firmware installer.

Click Start to begin the firmware upgrade.

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IMPORTANT:
You may be asked to enter the admin password if upgrading from an older version of firmware. Enter Broadcom as the
password and click Enter if presented with this dialog.
Several status messages display.

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Click Restart to complete the firmware upgrade.

The update of the Dell ControlVault drivers and firmware is complete.

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UEFI Computers
Troubleshoot Network Connection
•

In order for preboot authentication to succeed on a computer with UEFI firmware, the PBA mode must have network connectivity. By
default, computers with UEFI firmware do not have network connectivity until the operating system is loaded, which occurs after PBA
mode. If the computer procedure outlined in Pre-Installation Configuration for UEFI Computers is successful and is configured properly,
the network connection icon displays on the preboot authentication screen when the computer is connected to the network.

•

Check the network cable to ensure it is connected to the computer if the network connection icon still does not display during preboot
authentication. Restart the computer to restart PBA mode if it was not connected or was loose.

TPM and BitLocker
TPM and BitLocker Error Codes
Constant/Value

Description

TPM_E_ERROR_MASK

This is an error mask to convert TPM hardware errors to win errors.

0x80280000
TPM_E_AUTHFAIL

Authentication failed.

0x80280001
TPM_E_BADINDEX

The index to a PCR, DIR or other register is incorrect.

0x80280002
TPM_E_BAD_PARAMETER

One or more parameters is bad.

0x80280003
TPM_E_AUDITFAILURE
0x80280004
TPM_E_CLEAR_DISABLED
0x80280005
TPM_E_DEACTIVATED

An operation completed successfully but the auditing of that
operation failed.

The clear disable flag is set and all clear operations now require
physical access.

Activate the TPM.

0x80280006
TPM_E_DISABLED

Enable the TPM.

0x80280007
TPM_E_DISABLED_CMD

136

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The target command has been disabled.

Constant/Value

Description

0x80280008
TPM_E_FAIL

The operation failed.

0x80280009
TPM_E_BAD_ORDINAL

The ordinal was unknown or inconsistent.

0x8028000A
TPM_E_INSTALL_DISABLED

The ability to install an owner is disabled.

0x8028000B
TPM_E_INVALID_KEYHANDLE

The key handle cannot be interpreted.

0x8028000C
TPM_E_KEYNOTFOUND

The key handle points to an invalid key.

0x8028000D
TPM_E_INAPPROPRIATE_ENC

Unacceptable encryption scheme.

0x8028000E
TPM_E_MIGRATEFAIL

Migration authorization failed.

0x8028000F
TPM_E_INVALID_PCR_INFO

PCR information could not be interpreted.

0x80280010
TPM_E_NOSPACE

No room to load key.

0x80280011
TPM_E_NOSRK

There is no Storage Root Key (SRK) set.

0x80280012
TPM_E_NOTSEALED_BLOB

An encrypted blob is invalid or was not created by this TPM.

0x80280013
TPM_E_OWNER_SET

The TPM already has an owner.

0x80280014
TPM_E_RESOURCES
0x80280015
TPM_E_SHORTRANDOM

The TPM has insufficient internal resources to perform the
requested action.

A random string was too short.

0x80280016
TPM_E_SIZE

The TPM does not have the space to perform the operation.

Dell Data Security Endpoint Security Suite Enterprise
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Constant/Value

Description

0x80280017
TPM_E_WRONGPCRVAL

The named PCR value does not match the current PCR value.

0x80280018
TPM_E_BAD_PARAM_SIZE

The paramSize argument to the command has the incorrect value

0x80280019
TPM_E_SHA_THREAD

There is no existing SHA-1 thread.

0x8028001A
TPM_E_SHA_ERROR
0x8028001B
TPM_E_FAILEDSELFTEST
0x8028001C

TPM_E_AUTH2FAIL
0x8028001D
TPM_E_BADTAG

The calculation is unable to proceed because the existing SHA-1
thread has already encountered an error.

The TPM hardware device reported a failure during its internal self
test. Try restarting the computer to resolve the problem. If the
problem continues, you might need to replace your TPM hardware
or motherboard.
The authorization for the second key in a 2 key function failed
authorization.

The tag value sent to for a command is invalid.

0x8028001E
TPM_E_IOERROR

An IO error occurred transmitting information to the TPM.

0x8028001F
TPM_E_ENCRYPT_ERROR

The encryption process had a problem.

0x80280020
TPM_E_DECRYPT_ERROR

The decryption process did not complete.

0x80280021
TPM_E_INVALID_AUTHHANDLE

An invalid handle was used.

0x80280022
TPM_E_NO_ENDORSEMENT

The TPM does not have an Endorsement Key (EK) installed.

0x80280023
TPM_E_INVALID_KEYUSAGE

The usage of a key is not allowed.

0x80280024
TPM_E_WRONG_ENTITYTYPE
0x80280025

138

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The submitted entity type is not allowed.

Constant/Value

Description

TPM_E_INVALID_POSTINIT

The command was received in the wrong sequence relative to
TPM_Init and a subsequent TPM_Startup.

0x80280026
TPM_E_INAPPROPRIATE_SIG

Signed data cannot include additional DER information.

0x80280027
TPM_E_BAD_KEY_PROPERTY
0x80280028
TPM_E_BAD_MIGRATION

The key properties in TPM_KEY_PARMs are not supported by this
TPM.

The migration properties of this key are incorrect.

0x80280029
TPM_E_BAD_SCHEME
0x8028002A
TPM_E_BAD_DATASIZE
0x8028002B
TPM_E_BAD_MODE
0x8028002C

TPM_E_BAD_PRESENCE
0x8028002D
TPM_E_BAD_VERSION

The signature or encryption scheme for this key is incorrect or not
permitted in this situation.

The size of the data (or blob) parameter is bad or inconsistent with
the referenced key.

A mode parameter is bad, such as capArea or subCapArea for
TPM_GetCapability, phsicalPresence parameter for
TPM_PhysicalPresence, or migrationType for
TPM_CreateMigrationBlob.
Either the physicalPresence or physicalPresenceLock bits have the
wrong value.

The TPM cannot perform this version of the capability.

0x8028002E
TPM_E_NO_WRAP_TRANSPORT

The TPM does not allow for wrapped transport sessions.

0x8028002F
TPM_E_AUDITFAIL_UNSUCCESSFUL
0x80280030
TPM_E_AUDITFAIL_SUCCESSFUL
0x80280031
TPM_E_NOTRESETABLE
0x80280032
TPM_E_NOTLOCAL
0x80280033
TPM_E_BAD_TYPE

TPM audit construction failed and the underlying command was
returning a failure code also.

TPM audit construction failed and the underlying command was
returning success.

Attempt to reset a PCR register that does not have the resettable
attribute.

Attempt to reset a PCR register that requires locality and locality
modifier not part of command transport.

Make identity blob not properly typed.

0x80280034

Dell Data Security Endpoint Security Suite Enterprise
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Constant/Value

Description

TPM_E_INVALID_RESOURCE

When saving context identified resource type does not match
actual resource.

0x80280035
TPM_E_NOTFIPS
0x80280036
TPM_E_INVALID_FAMILY

The TPM is attempting to execute a command only available when
in FIPS mode.

The command is attempting to use an invalid family ID.

0x80280037
TPM_E_NO_NV_PERMISSION

The permission to manipulate the NV storage is not available.

0x80280038
TPM_E_REQUIRES_SIGN

The operation requires a signed command.

0x80280039
TPM_E_KEY_NOTSUPPORTED

Wrong operation to load an NV key.

0x8028003A
TPM_E_AUTH_CONFLICT

NV_LoadKey blob requires both owner and blob authorization.

0x8028003B
TPM_E_AREA_LOCKED

The NV area is locked and not writtable.

0x8028003C
TPM_E_BAD_LOCALITY

The locality is incorrect for the attempted operation.

0x8028003D
TPM_E_READ_ONLY

The NV area is read only and cannot be written to.

0x8028003E
TPM_E_PER_NOWRITE

There is no protection on the write to the NV area.

0x8028003F
TPM_E_FAMILYCOUNT

The family count value does not match.

0x80280040
TPM_E_WRITE_LOCKED

The NV area has already been written to.

0x80280041
TPM_E_BAD_ATTRIBUTES

The NV area attributes conflict.

0x80280042
TPM_E_INVALID_STRUCTURE
0x80280043

140

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The structure tag and version are invalid or inconsistent.

Constant/Value

Description

TPM_E_KEY_OWNER_CONTROL

The key is under control of the TPM Owner and can only be evicted
by the TPM Owner.

0x80280044
TPM_E_BAD_COUNTER

The counter handle is incorrect.

0x80280045
TPM_E_NOT_FULLWRITE

The write is not a complete write of the area.

0x80280046
TPM_E_CONTEXT_GAP

The gap between saved context counts is too large.

0x80280047
TPM_E_MAXNVWRITES
0x80280048
TPM_E_NOOPERATOR

The maximum number of NV writes without an owner has been
exceeded.

No operator AuthData value is set.

0x80280049
TPM_E_RESOURCEMISSING

The resource pointed to by context is not loaded.

0x8028004A
TPM_E_DELEGATE_LOCK

The delegate administration is locked.

0x8028004B
TPM_E_DELEGATE_FAMILY

Attempt to manage a family other than the delegated family.

0x8028004C
TPM_E_DELEGATE_ADMIN

Delegation table management not enabled.

0x8028004D
TPM_E_TRANSPORT_NOTEXCLUSIVE
0x8028004E
TPM_E_OWNER_CONTROL

There was a command executed outside of an exclusive transport
session.

Attempt to context save a owner evict controlled key.

0x8028004F
TPM_E_DAA_RESOURCES
0x80280050
TPM_E_DAA_INPUT_DATA0

The DAA command has no resources available to execute the
command.

The consistency check on DAA parameter inputData0 has failed.

0x80280051
TPM_E_DAA_INPUT_DATA1

The consistency check on DAA parameter inputData1 has failed.

0x80280052

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Constant/Value

Description

TPM_E_DAA_ISSUER_SETTINGS

The consistency check on DAA_issuerSettings has failed.

0x80280053
TPM_E_DAA_TPM_SETTINGS

The consistency check on DAA_tpmSpecific has failed.

0x80280054
TPM_E_DAA_STAGE
0x80280055
TPM_E_DAA_ISSUER_VALIDITY

The atomic process indicated by the submitted DAA command is
not the expected process.

The issuer's validity check has detected an inconsistency.

0x80280056
TPM_E_DAA_WRONG_W

The consistency check on w has failed.

0x80280057
TPM_E_BAD_HANDLE

The handle is incorrect.

0x80280058
TPM_E_BAD_DELEGATE

Delegation is not correct.

0x80280059
TPM_E_BADCONTEXT

The context blob is invalid.

0x8028005A
TPM_E_TOOMANYCONTEXTS

Too many contexts held by the TPM.

0x8028005B
TPM_E_MA_TICKET_SIGNATURE

Migration authority signature validation failure.

0x8028005C
TPM_E_MA_DESTINATION

Migration destination not authenticated.

0x8028005D
TPM_E_MA_SOURCE

Migration source incorrect.

0x8028005E
TPM_E_MA_AUTHORITY

Incorrect migration authority.

0x8028005F
TPM_E_PERMANENTEK

Attempt to revoke the EK and the EK is not revocable.

0x80280061
TPM_E_BAD_SIGNATURE
0x80280062

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Bad signature of CMK ticket.

Constant/Value

Description

TPM_E_NOCONTEXTSPACE

There is no room in the context list for additional contexts.

0x80280063
TPM_E_COMMAND_BLOCKED

The command was blocked.

0x80280400
TPM_E_INVALID_HANDLE

The specified handle was not found.

0x80280401
TPM_E_DUPLICATE_VHANDLE
0x80280402
TPM_E_EMBEDDED_COMMAND_BLOCKED

The TPM returned a duplicate handle and the command needs to
be resubmitted.

The command within the transport was blocked.

0x80280403
TPM_E_EMBEDDED_COMMAND_UNSUPPORTED

The command within the transport is not supported.

0x80280404
TPM_E_RETRY
0x80280800
TPM_E_NEEDS_SELFTEST

The TPM is too busy to respond to the command immediately, but
the command could be resubmitted at a later time.

SelfTestFull has not been run.

0x80280801
TPM_E_DOING_SELFTEST

The TPM is currently executing a full self test.

0x80280802
TPM_E_DEFEND_LOCK_RUNNING
0x80280803
TBS_E_INTERNAL_ERROR

The TPM is defending against dictionary attacks and is in a time-out
period.

An internal software error has been detected.

0x80284001
TBS_E_BAD_PARAMETER

One or more input parameters is bad.

0x80284002
TBS_E_INVALID_OUTPUT_POINTER

A specified output pointer is bad.

0x80284003
TBS_E_INVALID_CONTEXT

The specified context handle does not refer to a valid context.

0x80284004
TBS_E_INSUFFICIENT_BUFFER

A specified output buffer is too small.

0x80284005

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Constant/Value

Description

TBS_E_IOERROR

An error occurred while communicating with the TPM.

0x80284006
TBS_E_INVALID_CONTEXT_PARAM

One or more context parameters is invalid.

0x80284007
TBS_E_SERVICE_NOT_RUNNING

The TBS service is not running and could not be started.

0x80284008
TBS_E_TOO_MANY_TBS_CONTEXTS
0x80284009
TBS_E_TOO_MANY_RESOURCES
0x8028400A
TBS_E_SERVICE_START_PENDING

A new context could not be created because there are too many
open contexts.

A new virtual resource could not be created because there are too
many open virtual resources.

The TBS service has been started but is not yet running.

0x8028400B
TBS_E_PPI_NOT_SUPPORTED

The physical presence interface is not supported.

0x8028400C
TBS_E_COMMAND_CANCELED

The command was canceled.

0x8028400D
TBS_E_BUFFER_TOO_LARGE

The input or output buffer is too large.

0x8028400E
TBS_E_TPM_NOT_FOUND
0x8028400F
TBS_E_SERVICE_DISABLED

A compatible TPM Security Device cannot be found on this
computer.

The TBS service has been disabled.

0x80284010
TBS_E_NO_EVENT_LOG

No TCG event log is available.

0x80284011
TBS_E_ACCESS_DENIED
0x80284012
TBS_E_PROVISIONING_NOT_ALLOWED
0x80284013

144

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The caller does not have the appropriate rights to perform the
requested operation.

The TPM provisioning action is not allowed by the specified flags.
For provisioning to be successful, one of several actions may be
required. The TPM management console (tpm.msc) action to make
the TPM Ready may help. For further information, see the
documentation for the Win32_Tpm WMI method 'Provision'. (The
actions that may be required include importing the TPM Owner
Authorization value into the system, calling the Win32_Tpm WMI
method for provisioning the TPM and specifying TRUE for either
'ForceClear_Allowed' or 'PhysicalPresencePrompts_Allowed' (as

Constant/Value

Description
indicated by the value returned in the Additional Information), or
enabling the TPM in the system BIOS.)

TBS_E_PPI_FUNCTION_UNSUPPORTED
0x80284014
TBS_E_OWNERAUTH_NOT_FOUND

The Physical Presence Interface of this firmware does not support
the requested method.

The requested TPM OwnerAuth value was not found.

0x80284015
TBS_E_PROVISIONING_INCOMPLETE
0x80284016

TPMAPI_E_INVALID_STATE

The TPM provisioning did not complete. For more information on
completing the provisioning, call the Win32_Tpm WMI method for
provisioning the TPM ('Provision') and check the returned
Information.
The command buffer is not in the correct state.

0x80290100
TPMAPI_E_NOT_ENOUGH_DATA
0x80290101
TPMAPI_E_TOO_MUCH_DATA

The command buffer does not contain enough data to satisfy the
request.

The command buffer cannot contain any more data.

0x80290102
TPMAPI_E_INVALID_OUTPUT_POINTER

One or more output parameters was NULL or invalid.

0x80290103
TPMAPI_E_INVALID_PARAMETER

One or more input parameters is invalid.

0x80290104
TPMAPI_E_OUT_OF_MEMORY

Not enough memory was available to satisfy the request.

0x80290105
TPMAPI_E_BUFFER_TOO_SMALL

The specified buffer was too small.

0x80290106
TPMAPI_E_INTERNAL_ERROR

An internal error was detected.

0x80290107
TPMAPI_E_ACCESS_DENIED
0x80290108
TPMAPI_E_AUTHORIZATION_FAILED

The caller does not have the appropriate rights to perform the
requested operation.

The specified authorization information was invalid.

0x80290109
TPMAPI_E_INVALID_CONTEXT_HANDLE

The specified context handle was not valid.

0x8029010A

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Constant/Value

Description

TPMAPI_E_TBS_COMMUNICATION_ERROR

An error occurred while communicating with the TBS.

0x8029010B
TPMAPI_E_TPM_COMMAND_ERROR

The TPM returned an unexpected result.

0x8029010C
TPMAPI_E_MESSAGE_TOO_LARGE

The message was too large for the encoding scheme.

0x8029010D
TPMAPI_E_INVALID_ENCODING

The encoding in the blob was not recognized.

0x8029010E
TPMAPI_E_INVALID_KEY_SIZE

The key size is not valid.

0x8029010F
TPMAPI_E_ENCRYPTION_FAILED

The encryption operation failed.

0x80290110
TPMAPI_E_INVALID_KEY_PARAMS

The key parameters structure was not valid

0x80290111
TPMAPI_E_INVALID_MIGRATION_AUTHORIZATION_BLOB
0x80290112
TPMAPI_E_INVALID_PCR_INDEX

The requested supplied data does not appear to be a valid migration
authorization blob.

The specified PCR index was invalid

0x80290113
TPMAPI_E_INVALID_DELEGATE_BLOB

The data given does not appear to be a valid delegate blob.

0x80290114
TPMAPI_E_INVALID_CONTEXT_PARAMS

One or more of the specified context parameters was not valid.

0x80290115
TPMAPI_E_INVALID_KEY_BLOB

The data given does not appear to be a valid key blob

0x80290116
TPMAPI_E_INVALID_PCR_DATA

The specified PCR data was invalid.

0x80290117
TPMAPI_E_INVALID_OWNER_AUTH

The format of the owner auth data was invalid.

0x80290118
TPMAPI_E_FIPS_RNG_CHECK_FAILED
0x80290119

146

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The random number generated did not pass FIPS RNG check.

Constant/Value

Description

TPMAPI_E_EMPTY_TCG_LOG

The TCG Event Log does not contain any data.

0x8029011A
TPMAPI_E_INVALID_TCG_LOG_ENTRY

An entry in the TCG Event Log was invalid.

0x8029011B
TPMAPI_E_TCG_SEPARATOR_ABSENT

A TCG Separator was not found.

0x8029011C
TPMAPI_E_TCG_INVALID_DIGEST_ENTRY

A digest value in a TCG Log entry did not match hashed data.

0x8029011D
TPMAPI_E_POLICY_DENIES_OPERATION
0x8029011E
TBSIMP_E_BUFFER_TOO_SMALL

The requested operation was blocked by current TPM policy. Please
contact your system administrator for assistance.

The specified buffer was too small.

0x80290200
TBSIMP_E_CLEANUP_FAILED

The context could not be cleaned up.

0x80290201
TBSIMP_E_INVALID_CONTEXT_HANDLE

The specified context handle is invalid.

0x80290202
TBSIMP_E_INVALID_CONTEXT_PARAM

An invalid context parameter was specified.

0x80290203
TBSIMP_E_TPM_ERROR

An error occurred while communicating with the TPM

0x80290204
TBSIMP_E_HASH_BAD_KEY

No entry with the specified key was found.

0x80290205
TBSIMP_E_DUPLICATE_VHANDLE

The specified virtual handle matches a virtual handle already in use.

0x80290206
TBSIMP_E_INVALID_OUTPUT_POINTER

The pointer to the returned handle location was NULL or invalid

0x80290207
TBSIMP_E_INVALID_PARAMETER

One or more parameters is invalid

0x80290208
TBSIMP_E_RPC_INIT_FAILED

The RPC subsystem could not be initialized.

0x80290209

Dell Data Security Endpoint Security Suite Enterprise
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147

Constant/Value

Description

TBSIMP_E_SCHEDULER_NOT_RUNNING

The TBS scheduler is not running.

0x8029020A
TBSIMP_E_COMMAND_CANCELED

The command was canceled.

0x8029020B
TBSIMP_E_OUT_OF_MEMORY

There was not enough memory to fulfill the request

0x8029020C
TBSIMP_E_LIST_NO_MORE_ITEMS
0x8029020D
TBSIMP_E_LIST_NOT_FOUND

The specified list is empty, or the iteration has reached the end of
the list.

The specified item was not found in the list.

0x8029020E
TBSIMP_E_NOT_ENOUGH_SPACE
0x8029020F
TBSIMP_E_NOT_ENOUGH_TPM_CONTEXTS

The TPM does not have enough space to load the requested
resource.

There are too many TPM contexts in use.

0x80290210
TBSIMP_E_COMMAND_FAILED

The TPM command failed.

0x80290211
TBSIMP_E_UNKNOWN_ORDINAL

The TBS does not recognize the specified ordinal.

0x80290212
TBSIMP_E_RESOURCE_EXPIRED

The requested resource is no longer available.

0x80290213
TBSIMP_E_INVALID_RESOURCE

The resource type did not match.

0x80290214
TBSIMP_E_NOTHING_TO_UNLOAD

No resources can be unloaded.

0x80290215
TBSIMP_E_HASH_TABLE_FULL

No new entries can be added to the hash table.

0x80290216
TBSIMP_E_TOO_MANY_TBS_CONTEXTS
0x80290217
TBSIMP_E_TOO_MANY_RESOURCES
0x80290218

148

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

A new TBS context could not be created because there are too
many open contexts.

A new virtual resource could not be created because there are too
many open virtual resources.

Constant/Value

Description

TBSIMP_E_PPI_NOT_SUPPORTED

The physical presence interface is not supported.

0x80290219
TBSIMP_E_TPM_INCOMPATIBLE
0x8029021A
TBSIMP_E_NO_EVENT_LOG

TBS is not compatible with the version of TPM found on the
system.

No TCG event log is available.

0x8029021B
TPM_E_PPI_ACPI_FAILURE
0x80290300
TPM_E_PPI_USER_ABORT

A general error was detected when attempting to acquire the
BIOS's response to a Physical Presence command.

The user failed to confirm the TPM operation request.

0x80290301
TPM_E_PPI_BIOS_FAILURE
0x80290302

The BIOS failure prevented the successful execution of the
requested TPM operation (e.g. invalid TPM operation request, BIOS
communication error with the TPM).

TPM_E_PPI_NOT_SUPPORTED

The BIOS does not support the physical presence interface.

0x80290303
TPM_E_PPI_BLOCKED_IN_BIOS
0x80290304
TPM_E_PCP_ERROR_MASK
0x80290400
TPM_E_PCP_DEVICE_NOT_READY
0x80290401
TPM_E_PCP_INVALID_HANDLE

The Physical Presence command was blocked by current BIOS
settings. The system owner may be able to reconfigure the BIOS
settings to allow the command.
This is an error mask to convert Platform Crypto Provider errors to
win errors.

The Platform Crypto Device is currently not ready. It needs to be
fully provisioned to be operational.

The handle provided to the Platform Crypto Provider is invalid.

0x80290402
TPM_E_PCP_INVALID_PARAMETER

A parameter provided to the Platform Crypto Provider is invalid.

0x80290403
TPM_E_PCP_FLAG_NOT_SUPPORTED

A provided flag to the Platform Crypto Provider is not supported.

0x80290404
TPM_E_PCP_NOT_SUPPORTED
0x80290405
TPM_E_PCP_BUFFER_TOO_SMALL
0x80290406

The requested operation is not supported by this Platform Crypto
Provider.

The buffer is too small to contain all data. No information has been
written to the buffer.

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

149

Constant/Value

Description

TPM_E_PCP_INTERNAL_ERROR

An unexpected internal error has occurred in the Platform Crypto
Provider.

0x80290407
TPM_E_PCP_AUTHENTICATION_FAILED

The authorization to use a provider object has failed.

0x80290408
TPM_E_PCP_AUTHENTICATION_IGNORED
0x80290409
TPM_E_PCP_POLICY_NOT_FOUND

The Platform Crypto Device has ignored the authorization for the
provider object, to mitigate against a dictionary attack.

The referenced policy was not found.

0x8029040A
TPM_E_PCP_PROFILE_NOT_FOUND

The referenced profile was not found.

0x8029040B
TPM_E_PCP_VALIDATION_FAILED

The validation was not successful.

0x8029040C
PLA_E_DCS_NOT_FOUND

Data Collector Set was not found.

0x80300002
PLA_E_DCS_IN_USE

The Data Collector Set or one of its dependencies is already in use.

0x803000AA
PLA_E_TOO_MANY_FOLDERS
0x80300045
PLA_E_NO_MIN_DISK

Unable to start Data Collector Set because there are too many
folders.

Not enough free disk space to start Data Collector Set.

0x80300070
PLA_E_DCS_ALREADY_EXISTS

Data Collector Set already exists.

0x803000B7
PLA_S_PROPERTY_IGNORED

Property value will be ignored.

0x00300100
PLA_E_PROPERTY_CONFLICT

Property value conflict.

0x80300101
PLA_E_DCS_SINGLETON_REQUIRED
0x80300102
PLA_E_CREDENTIALS_REQUIRED
0x80300103

150

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

The current configuration for this Data Collector Set requires that it
contain exactly one Data Collector.

A user account is required in order to commit the current Data
Collector Set properties.

Constant/Value

Description

PLA_E_DCS_NOT_RUNNING

Data Collector Set is not running.

0x80300104
PLA_E_CONFLICT_INCL_EXCL_API
0x80300105
PLA_E_NETWORK_EXE_NOT_VALID
0x80300106
PLA_E_EXE_ALREADY_CONFIGURED
0x80300107
PLA_E_EXE_PATH_NOT_VALID
0x80300108
PLA_E_DC_ALREADY_EXISTS

A conflict was detected in the list of include/exclude APIs. Do not
specify the same API in both the include list and the exclude list.

The executable path you have specified refers to a network share or
UNC path.

The executable path you have specified is already configured for
API tracing.

The executable path you have specified does not exist. Verify that
the specified path is correct.

Data Collector already exists.

0x80300109
PLA_E_DCS_START_WAIT_TIMEOUT

The wait for the Data Collector Set start notification has timed out.

0x8030010A
PLA_E_DC_START_WAIT_TIMEOUT

The wait for the Data Collector to start has timed out.

0x8030010B
PLA_E_REPORT_WAIT_TIMEOUT

The wait for the report generation tool to finish has timed out.

0x8030010C
PLA_E_NO_DUPLICATES

Duplicate items are not allowed.

0x8030010D
PLA_E_EXE_FULL_PATH_REQUIRED
0x8030010E
PLA_E_INVALID_SESSION_NAME

When specifying the executable that you want to trace, you must
specify a full path to the executable and not just a filename.

The session name provided is invalid.

0x8030010F
PLA_E_PLA_CHANNEL_NOT_ENABLED
0x80300110
PLA_E_TASKSCHED_CHANNEL_NOT_ENABLED
0x80300111
PLA_E_RULES_MANAGER_FAILED

The Event Log channel Microsoft-Windows-Diagnosis-PLA/
Operational must be enabled to perform this operation.

The Event Log channel Microsoft-Windows-TaskScheduler must be
enabled to perform this operation.

The execution of the Rules Manager failed.

0x80300112

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

151

Constant/Value

Description

PLA_E_CABAPI_FAILURE

An error occurred while attempting to compress or extract the data.

0x80300113
FVE_E_LOCKED_VOLUME
0x80310000
FVE_E_NOT_ENCRYPTED

This drive is locked by BitLocker Drive Encryption. You must unlock
this drive from Control Panel.

The drive is not encrypted.

0x80310001
FVE_E_NO_TPM_BIOS
0x80310002
FVE_E_NO_MBR_METRIC
0x80310003
FVE_E_NO_BOOTSECTOR_METRIC
0x80310004

FVE_E_NO_BOOTMGR_METRIC
0x80310005
FVE_E_WRONG_BOOTMGR
0x80310006

FVE_E_SECURE_KEY_REQUIRED
0x80310007
FVE_E_NOT_ACTIVATED
0x80310008
FVE_E_ACTION_NOT_ALLOWED
0x80310009
FVE_E_AD_SCHEMA_NOT_INSTALLED
0x8031000A

FVE_E_AD_INVALID_DATATYPE
0x8031000B
FVE_E_AD_INVALID_DATASIZE
0x8031000C

152

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

The BIOS did not correctly communicate with the TPM. Contact
the computer manufacturer for BIOS upgrade instructions.

The BIOS did not correctly communicate with the master boot
record (MBR). Contact the computer manufacturer for BIOS
upgrade instructions.
A required TPM measurement is missing. If there is a bootable CD
or DVD in your computer, remove it, restart the computer, and turn
on BitLocker again. If the problem persists, ensure the master boot
record is up to date.
The boot sector of this drive is not compatible with BitLocker Drive
Encryption. Use the Bootrec.exe tool in the Windows Recovery
Environment to update or repair the boot manager (BOOTMGR).
The boot manager of this operating system is not compatible with
BitLocker Drive Encryption. Use the Bootrec.exe tool in the
Windows Recovery Environment to update or repair the boot
manager (BOOTMGR).
At least one secure key protector is required for this operation to be
performed.

BitLocker Drive Encryption is not enabled on this drive. Turn on
BitLocker.

BitLocker Drive Encryption cannot perform requested action. This
condition may occur when two requests are issued at the same
time. Wait a few moments and then try the action again.
The Active Directory Domain Services forest does not contain the
required attributes and classes to host BitLocker Drive Encryption
or TPM information. Contact your domain administrator to verify
that any required BitLocker Active Directory schema extensions
have been installed.
The type of the data obtained from Active Directory was not
expected. The BitLocker recovery information may be missing or
corrupted.
The size of the data obtained from Active Directory was not
expected. The BitLocker recovery information may be missing or
corrupted.

Constant/Value

Description

FVE_E_AD_NO_VALUES

The attribute read from Active Directory does not contain any
values. The BitLocker recovery information may be missing or
corrupted.

0x8031000D
FVE_E_AD_ATTR_NOT_SET
0x8031000E
FVE_E_AD_GUID_NOT_FOUND
0x8031000F

FVE_E_BAD_INFORMATION
0x80310010
FVE_E_TOO_SMALL
0x80310011
FVE_E_SYSTEM_VOLUME
0x80310012

FVE_E_FAILED_WRONG_FS
0x80310013
FVE_E_BAD_PARTITION_SIZE

The attribute was not set. Verify that you are logged on with a
domain account that has the ability to write information to Active
Directory objects.
The specified attribute cannot be found in Active Directory Domain
Services. Contact your domain administrator to verify that any
required BitLocker Active Directory schema extensions have been
installed.
The BitLocker metadata for the encrypted drive is not valid. You can
attempt to repair the drive to restore access.

The drive cannot be encrypted because it does not have enough
free space. Delete any unnecessary data on the drive to create
additional free space and then try again.
The drive cannot be encrypted because it contains system boot
information. Create a separate partition for use as the system drive
that contains the boot information and a second partition for use as
the operating system drive and then encrypt the operating system
drive.
The drive cannot be encrypted because the file system is not
supported.

0x80310014

The file system size is larger than the partition size in the partition
table. This drive may be corrupt or may have been tampered with.
To use it with BitLocker, you must reformat the partition.

FVE_E_NOT_SUPPORTED

This drive cannot be encrypted.

0x80310015
FVE_E_BAD_DATA

The data is not valid.

0x80310016
FVE_E_VOLUME_NOT_BOUND
0x80310017
FVE_E_TPM_NOT_OWNED
0x80310018
FVE_E_NOT_DATA_VOLUME
0x80310019
FVE_E_AD_INSUFFICIENT_BUFFER
0x8031001A
FVE_E_CONV_READ

The data drive specified is not set to automatically unlock on the
current computer and cannot be unlocked automatically.

You must initialize the TPM before you can use BitLocker Drive
Encryption.

The operation attempted cannot be performed on an operating
system drive.

The buffer supplied to a function was insufficient to contain the
returned data. Increase the buffer size before running the function
again.
A read operation failed while converting the drive. The drive was
not converted. Please re-enable BitLocker.

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

153

Constant/Value

Description

0x8031001B
FVE_E_CONV_WRITE
0x8031001C
FVE_E_KEY_REQUIRED
0x8031001D
FVE_E_CLUSTERING_NOT_SUPPORTED
0x8031001E
FVE_E_VOLUME_BOUND_ALREADY
0x8031001F
FVE_E_OS_NOT_PROTECTED
0x80310020
FVE_E_PROTECTION_DISABLED
0x80310021

FVE_E_RECOVERY_KEY_REQUIRED
0x80310022
FVE_E_FOREIGN_VOLUME
0x80310023
FVE_E_OVERLAPPED_UPDATE
0x80310024
FVE_E_TPM_SRK_AUTH_NOT_ZERO

A write operation failed while converting the drive. The drive was
not converted. Please re-enable BitLocker.

One or more BitLocker key protectors are required. You cannot
delete the last key on this drive.

Cluster configurations are not supported by BitLocker Drive
Encryption.

The drive specified is already configured to be automatically
unlocked on the current computer.

The operating system drive is not protected by BitLocker Drive
Encryption.

BitLocker Drive Encryption has been suspended on this drive. All
BitLocker key protectors configured for this drive are effectively
disabled, and the drive will be automatically unlocked using an
unencrypted (clear) key.
The drive you are attempting to lock does not have any key
protectors available for encryption because BitLocker protection is
currently suspended. Re-enable BitLocker to lock this drive.
BitLocker cannot use the TPM to protect a data drive. TPM
protection can only be used with the operating system drive.

The BitLocker metadata for the encrypted drive cannot be updated
because it was locked for updating by another process. Please try
this process again.

0x80310025

The authorization data for the storage root key (SRK) of the TPM
is not zero and is therefore incompatible with BitLocker. Please
initialize the TPM before attempting to use it with BitLocker.

FVE_E_FAILED_SECTOR_SIZE

The drive encryption algorithm cannot be used on this sector size.

0x80310026
FVE_E_FAILED_AUTHENTICATION
0x80310027
FVE_E_NOT_OS_VOLUME

The drive cannot be unlocked with the key provided. Confirm that
you have provided the correct key and try again.

The drive specified is not the operating system drive.

0x80310028
FVE_E_AUTOUNLOCK_ENABLED
0x80310029

154

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

BitLocker Drive Encryption cannot be turned off on the operating
system drive until the auto unlock feature has been disabled for the
fixed data drives and removable data drives associated with this
computer.

Constant/Value

Description

FVE_E_WRONG_BOOTSECTOR

The system partition boot sector does not perform TPM
measurements. Use the Bootrec.exe tool in the Windows Recovery
Environment to update or repair the boot sector.

0x8031002A
FVE_E_WRONG_SYSTEM_FS
0x8031002B
FVE_E_POLICY_PASSWORD_REQUIRED
0x8031002C
FVE_E_CANNOT_SET_FVEK_ENCRYPTED
0x8031002D

FVE_E_CANNOT_ENCRYPT_NO_KEY
0x8031002E
FVE_E_BOOTABLE_CDDVD
0x80310030
FVE_E_PROTECTOR_EXISTS
0x80310031
FVE_E_RELATIVE_PATH
0x80310032

FVE_E_PROTECTOR_NOT_FOUND
0x80310033
FVE_E_INVALID_KEY_FORMAT
0x80310034

FVE_E_INVALID_PASSWORD_FORMAT

BitLocker Drive Encryption operating system drives must be
formatted with the NTFS file system in order to be encrypted.
Convert the drive to NTFS, and then turn on BitLocker.
Group Policy settings require that a recovery password be specified
before encrypting the drive.

The drive encryption algorithm and key cannot be set on a
previously encrypted drive. To encrypt this drive with BitLocker
Drive Encryption, remove the previous encryption and then turn on
BitLocker.
BitLocker Drive Encryption cannot encrypt the specified drive
because an encryption key is not available. Add a key protector to
encrypt this drive.
BitLocker Drive Encryption detected bootable media (CD or DVD) in
the computer. Remove the media and restart the computer before
configuring BitLocker.
This key protector cannot be added. Only one key protector of this
type is allowed for this drive.

The recovery password file was not found because a relative path
was specified. Recovery passwords must be saved to a fully
qualified path. Environment variables configured on the computer
can be used in the path.
The specified key protector was not found on the drive. Try another
key protector.

The recovery key provided is corrupt and cannot be used to access
the drive. An alternative recovery method, such as recovery
password, a data recovery agent, or a backup version of the
recovery key must be used to recover access to the drive.

0x80310035

The format of the recovery password provided is invalid. BitLocker
recovery passwords are 48 digits. Verify that the recovery password
is in the correct format and then try again.

FVE_E_FIPS_RNG_CHECK_FAILED

The random number generator check test failed.

0x80310036
FVE_E_FIPS_PREVENTS_RECOVERY_PASSWORD
0x80310037

FVE_E_FIPS_PREVENTS_EXTERNAL_KEY_EXPORT
0x80310038

The Group Policy setting requiring FIPS compliance prevents a local
recovery password from being generated or used by BitLocker Drive
Encryption. When operating in FIPS-compliant mode, BitLocker
recovery options can be either a recovery key stored on a USB
drive or recovery through a data recovery agent.
The Group Policy setting requiring FIPS compliance prevents the
recovery password from being saved to Active Directory. When
operating in FIPS-compliant mode, BitLocker recovery options can
be either a recovery key stored on a USB drive or recovery through

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

155

Constant/Value

Description
a data recovery agent. Check your Group Policy settings
configuration.

FVE_E_NOT_DECRYPTED

The drive must be fully decrypted to complete this operation.

0x80310039
FVE_E_INVALID_PROTECTOR_TYPE

The key protector specified cannot be used for this operation.

0x8031003A
FVE_E_NO_PROTECTORS_TO_TEST

No key protectors exist on the drive to perform the hardware test.

0x8031003B
FVE_E_KEYFILE_NOT_FOUND
0x8031003C

FVE_E_KEYFILE_INVALID
0x8031003D
FVE_E_KEYFILE_NO_VMK
0x8031003E
FVE_E_TPM_DISABLED
0x8031003F
FVE_E_NOT_ALLOWED_IN_SAFE_MODE
0x80310040

FVE_E_TPM_INVALID_PCR
0x80310041

FVE_E_TPM_NO_VMK

The BitLocker startup key or recovery password cannot be found
on the USB device. Verify that you have the correct USB device,
that the USB device is plugged into the computer on an active USB
port, restart the computer, and then try again. If the problem
persists, contact the computer manufacturer for BIOS upgrade
instructions.
The BitLocker startup key or recovery password file provided is
corrupt or invalid. Verify that you have the correct startup key or
recovery password file and try again.
The BitLocker encryption key cannot be obtained from the startup
key or recovery password. Verify that you have the correct startup
key or recovery password and try again.
The TPM is disabled. The TPM must be enabled, initialized, and
have valid ownership before it can be used with BitLocker Drive
Encryption.
The BitLocker configuration of the specified drive cannot be
managed because this computer is currently operating in Safe
Mode. While in Safe Mode, BitLocker Drive Encryption can only be
used for recovery purposes.
The TPM was not able to unlock the drive because the system boot
information has changed or a PIN was not provided correctly. Verify
that the drive has not been tampered with and that changes to the
system boot information were caused by a trusted source. After
verifying that the drive is safe to access, use the BitLocker recovery
console to unlock the drive and then suspend and resume BitLocker
to update system boot information that BitLocker associates with
this drive.
The BitLocker encryption key cannot be obtained from the TPM.

0x80310042
FVE_E_PIN_INVALID
0x80310043
FVE_E_AUTH_INVALID_APPLICATION
0x80310044

156

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

The BitLocker encryption key cannot be obtained from the TPM
and PIN.

A boot application has changed since BitLocker Drive Encryption
was enabled.

Constant/Value

Description

FVE_E_AUTH_INVALID_CONFIG

The Boot Configuration Data (BCD) settings have changed since
BitLocker Drive Encryption was enabled.

0x80310045
FVE_E_FIPS_DISABLE_PROTECTION_NOT_ALLOWED
0x80310046

FVE_E_FS_NOT_EXTENDED
0x80310047
FVE_E_FIRMWARE_TYPE_NOT_SUPPORTED
0x80310048
FVE_E_NO_LICENSE
0x80310049
FVE_E_NOT_ON_STACK

The Group Policy setting requiring FIPS compliance prohibits the
use of unencrypted keys, which prevents BitLocker from being
suspended on this drive. Please contact your domain administrator
for more information.
This drive cannot be encrypted by BitLocker Drive Encryption
because the file system does not extend to the end of the drive.
Repartition this drive and then try again.
BitLocker Drive Encryption cannot be enabled on the operating
system drive. Contact the computer manufacturer for BIOS
upgrade instructions.
This version of Windows does not include BitLocker Drive
Encryption. To use BitLocker Drive Encryption, please upgrade the
operating system.

0x8031004A

BitLocker Drive Encryption cannot be used because critical
BitLocker system files are missing or corrupted. Use Windows
Startup Repair to restore these files to your computer.

FVE_E_FS_MOUNTED

The drive cannot be locked when the drive is in use.

0x8031004B
FVE_E_TOKEN_NOT_IMPERSONATED
0x8031004C
FVE_E_DRY_RUN_FAILED
0x8031004D

FVE_E_REBOOT_REQUIRED
0x8031004E
FVE_E_DEBUGGER_ENABLED
0x8031004F
FVE_E_RAW_ACCESS
0x80310050
FVE_E_RAW_BLOCKED
0x80310051
FVE_E_BCD_APPLICATIONS_PATH_INCORRECT
0x80310052

The access token associated with the current thread is not an
impersonated token.

The BitLocker encryption key cannot be obtained. Verify that the
TPM is enabled and ownership has been taken. If this computer
does not have a TPM, verify that the USB drive is inserted and
available.
You must restart your computer before continuing with BitLocker
Drive Encryption.

Drive encryption cannot occur while boot debugging is enabled. Use
the bcdedit command-line tool to turn off boot debugging.

No action was taken as BitLocker Drive Encryption is in raw access
mode.

BitLocker Drive Encryption cannot enter raw access mode for this
drive because the drive is currently in use.

The path specified in the Boot Configuration Data (BCD) for a
BitLocker Drive Encryption integrity-protected application is
incorrect. Please verify and correct your BCD settings and try
again.

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

157

Constant/Value

Description

FVE_E_NOT_ALLOWED_IN_VERSION

BitLocker Drive Encryption can only be used for limited provisioning
or recovery purposes when the computer is running in preinstallation or recovery environments.

0x80310053
FVE_E_NO_AUTOUNLOCK_MASTER_KEY
0x80310054
FVE_E_MOR_FAILED
0x80310055
FVE_E_HIDDEN_VOLUME

The auto-unlock master key was not available from the operating
system drive.

The system firmware failed to enable clearing of system memory
when the computer was restarted.

The hidden drive cannot be encrypted.

0x80310056
FVE_E_TRANSIENT_STATE
0x80310057
FVE_E_PUBKEY_NOT_ALLOWED

BitLocker encryption keys were ignored because the drive was in a
transient state.

Public key based protectors are not allowed on this drive.

0x80310058
FVE_E_VOLUME_HANDLE_OPEN
0x80310059
FVE_E_NO_FEATURE_LICENSE
0x8031005A
FVE_E_INVALID_STARTUP_OPTIONS
0x8031005B
FVE_E_POLICY_RECOVERY_PASSWORD_NOT_ALLOWED
0x8031005C
FVE_E_POLICY_RECOVERY_PASSWORD_REQUIRED

BitLocker Drive Encryption is already performing an operation on
this drive. Please complete all operations before continuing.

This version of Windows does not support this feature of BitLocker
Drive Encryption. To use this feature, upgrade the operating system.

The Group Policy settings for BitLocker startup options are in
conflict and cannot be applied. Contact your system administrator
for more information.
Group policy settings do not permit the creation of a recovery
password.

Group policy settings require the creation of a recovery password.

0x8031005D
FVE_E_POLICY_RECOVERY_KEY_NOT_ALLOWED

Group policy settings do not permit the creation of a recovery key.

0x8031005E
FVE_E_POLICY_RECOVERY_KEY_REQUIRED

Group policy settings require the creation of a recovery key.

0x8031005F
FVE_E_POLICY_STARTUP_PIN_NOT_ALLOWED
0x80310060
FVE_E_POLICY_STARTUP_PIN_REQUIRED
0x80310061

158

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

Group policy settings do not permit the use of a PIN at startup.
Please choose a different BitLocker startup option.

Group policy settings require the use of a PIN at startup. Please
choose this BitLocker startup option.

Constant/Value

Description

FVE_E_POLICY_STARTUP_KEY_NOT_ALLOWED

Group policy settings do not permit the use of a startup key. Please
choose a different BitLocker startup option.

0x80310062
FVE_E_POLICY_STARTUP_KEY_REQUIRED
0x80310063

Group policy settings require the use of a startup key. Please
choose this BitLocker startup option.

FVE_E_POLICY_STARTUP_PIN_KEY_NOT_ALLOWED0x8031006
4

Group policy settings do not permit the use of a startup key and
PIN. Please choose a different BitLocker startup option.

FVE_E_POLICY_STARTUP_PIN_KEY_REQUIRED

Group policy settings require the use of a startup key and PIN.
Please choose this BitLocker startup option.

0x80310065
FVE_E_POLICY_STARTUP_TPM_NOT_ALLOWED
0x80310066
FVE_E_POLICY_STARTUP_TPM_REQUIRED
0x80310067
FVE_E_POLICY_INVALID_PIN_LENGTH
0x80310068
FVE_E_KEY_PROTECTOR_NOT_SUPPORTED

Group policy does not permit the use of TPM-only at startup.
Please choose a different BitLocker startup option.

Group policy settings require the use of TPM-only at startup. Please
choose this BitLocker startup option.

The PIN provided does not meet minimum or maximum length
requirements.

0x80310069

The key protector is not supported by the version of BitLocker
Drive Encryption currently on the drive. Upgrade the drive to add
the key protector.

FVE_E_POLICY_PASSPHRASE_NOT_ALLOWED

Group policy settings do not permit the creation of a password.

0x8031006A
FVE_E_POLICY_PASSPHRASE_REQUIRED

Group policy settings require the creation of a password.

0x8031006B
FVE_E_FIPS_PREVENTS_PASSPHRASE
0x8031006C

The group policy setting requiring FIPS compliance prevented the
password from being generated or used. Please contact your
domain administrator for more information.

FVE_E_OS_VOLUME_PASSPHRASE_NOT_ALLOWED

A password cannot be added to the operating system drive.

0x8031006D
FVE_E_INVALID_BITLOCKER_OID
0x8031006E
FVE_E_VOLUME_TOO_SMALL
0x8031006F
FVE_E_DV_NOT_SUPPORTED_ON_FS
0x80310070

The BitLocker object identifier (OID) on the drive appears to be
invalid or corrupt. Use manage-BDE to reset the OID on this drive.

The drive is too small to be protected using BitLocker Drive
Encryption.

The selected discovery drive type is incompatible with the file
system on the drive. BitLocker To Go discovery drives must be
created on FAT formatted drives.

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

159

Constant/Value

Description

FVE_E_DV_NOT_ALLOWED_BY_GP

The selected discovery drive type is not allowed by the computer's
Group Policy settings. Verify that Group Policy settings allow the
creation of discovery drives for use with BitLocker To Go.

0x80310071
FVE_E_POLICY_USER_CERTIFICATE_NOT_ALLOWED
0x80310072
FVE_E_POLICY_USER_CERTIFICATE_REQUIRED
0x80310073
FVE_E_POLICY_USER_CERT_MUST_BE_HW
0x80310074

Group Policy settings do not permit user certificates such as smart
cards to be used with BitLocker Drive Encryption.

Group Policy settings require that you have a valid user certificate,
such as a smart card, to be used with BitLocker Drive Encryption.

Group Policy settings requires that you use a smart card-based key
protector with BitLocker Drive Encryption.

FVE_E_POLICY_USER_CONFIGURE_FDV_AUTOUNLOCK_NOT_ Group Policy settings do not permit BitLocker-protected fixed data
ALLOWED
drives to be automatically unlocked.
0x80310075
FVE_E_POLICY_USER_CONFIGURE_RDV_AUTOUNLOCK_NOT_ Group Policy settings do not permit BitLocker-protected removable
ALLOWED
data drives to be automatically unlocked.
0x80310076
FVE_E_POLICY_USER_CONFIGURE_RDV_NOT_ALLOWED
0x80310077
FVE_E_POLICY_USER_ENABLE_RDV_NOT_ALLOWED
0x80310078
FVE_E_POLICY_USER_DISABLE_RDV_NOT_ALLOWED
0x80310079
FVE_E_POLICY_INVALID_PASSPHRASE_LENGTH
0x80310080

FVE_E_POLICY_PASSPHRASE_TOO_SIMPLE
0x80310081
FVE_E_RECOVERY_PARTITION
0x80310082
FVE_E_POLICY_CONFLICT_FDV_RK_OFF_AUK_ON
0x80310083

FVE_E_POLICY_CONFLICT_RDV_RK_OFF_AUK_ON

160

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

Group Policy settings do not permit you to configure BitLocker
Drive Encryption on removable data drives.

Group Policy settings do not permit you to turn on BitLocker Drive
Encryption on removable data drives. Please contact your system
administrator if you need to turn on BitLocker.
Group Policy settings do not permit turning off BitLocker Drive
Encryption on removable data drives. Please contact your system
administrator if you need to turn off BitLocker.
Your password does not meet minimum password length
requirements. By default, passwords must be at least 8 characters
in length. Check with your system administrator for the password
length requirement in your organization.
Your password does not meet the complexity requirements set by
your system administrator. Try adding upper and lowercase
characters, numbers, and symbols.
This drive cannot be encrypted because it is reserved for Windows
System Recovery Options.

BitLocker Drive Encryption cannot be applied to this drive because
of conflicting Group Policy settings. BitLocker cannot be configured
to automatically unlock fixed data drives when user recovery
options are disabled. If you want BitLocker-protected fixed data
drives to be automatically unlocked after key validation has
occurred, please ask your system administrator to resolve the
settings conflict before enabling BitLocker.
BitLocker Drive Encryption cannot be applied to this drive because
of conflicting Group Policy settings. BitLocker cannot be configured

Constant/Value

Description

0x80310084

to automatically unlock removable data drives when user recovery
option are disabled. If you want BitLocker-protected removable data
drives to be automatically unlocked after key validation has
occurred, please ask your system administrator to resolve the
settings conflict before enabling BitLocker.

FVE_E_NON_BITLOCKER_OID

The Enhanced Key Usage (EKU) attribute of the specified
certificate does not permit it to be used for BitLocker Drive
Encryption. BitLocker does not require that a certificate have an
EKU attribute, but if one is configured it must be set to an object
identifier (OID) that matches the OID configured for BitLocker.

0x80310085

FVE_E_POLICY_PROHIBITS_SELFSIGNED
0x80310086

BitLocker Drive Encryption cannot be applied to this drive as
currently configured because of Group Policy settings. The
certificate you provided for drive encryption is self-signed. Current
Group Policy settings do not permit the use of self-signed
certificates. Obtain a new certificate from your certification
authority before attempting to enable BitLocker.

FVE_E_POLICY_CONFLICT_RO_AND_STARTUP_KEY_REQUIRED BitLocker Encryption cannot be applied to this drive because of
conflicting Group Policy settings. When write access to drives not
0x80310087
protected by BitLocker is denied, the use of a USB startup key
cannot be required. Please have your system administrator resolve
these policy conflicts before attempting to enable BitLocker.
FVE_E_CONV_RECOVERY_FAILED
0x80310088

FVE_E_VIRTUALIZED_SPACE_TOO_BIG

0x80310089
FVE_E_POLICY_CONFLICT_OSV_RP_OFF_ADB_ON
0x80310090

FVE_E_POLICY_CONFLICT_FDV_RP_OFF_ADB_ON
0x80310091

FVE_E_POLICY_CONFLICT_RDV_RP_OFF_ADB_ON
0x80310092

BitLocker Drive Encryption cannot be applied to this drive because
there are conflicting Group Policy settings for recovery options on
operating system drives. Storing recovery information to Active
Directory Domain Services cannot be required when the generation
of recovery passwords is not permitted. Please have your system
administrator resolve these policy conflicts before attempting to
enable BitLocker.
BitLocker Drive Encryption cannot be applied to this drive because
there are conflicting Group Policy settings for recovery options on
fixed data drives. Storing recovery information to Active Directory
Domain Services cannot be required when the generation of
recovery passwords is not permitted. Please have your system
administrator resolve these policy conflicts before attempting to
enable BitLocker.
BitLocker Drive Encryption cannot be applied to this drive because
there are conflicting Group Policy settings for recovery options on
removable data drives. Storing recovery information to Active
Directory Domain Services cannot be required when the generation
of recovery passwords is not permitted. Please have your system
administrator resolve these policy conflicts before attempting to
enable BitLocker.

Dell Data Security Endpoint Security Suite Enterprise
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161

Constant/Value

Description

FVE_E_NON_BITLOCKER_KU

The Key Usage (KU) attribute of the specified certificate does not
permit it to be used for BitLocker Drive Encryption. BitLocker does
not require that a certificate have a KU attribute, but if one is
configured it must be set to either Key Encipherment or Key
Agreement.

0x80310093

FVE_E_PRIVATEKEY_AUTH_FAILED
0x80310094
FVE_E_REMOVAL_OF_DRA_FAILED
0x80310095
FVE_E_OPERATION_NOT_SUPPORTED_ON_VISTA_VOLUME
0x80310096

FVE_E_CANT_LOCK_AUTOUNLOCK_ENABLED_VOLUME
0x80310097
FVE_E_FIPS_HASH_KDF_NOT_ALLOWED
0x80310098

FVE_E_ENH_PIN_INVALID
0x80310099
FVE_E_INVALID_PIN_CHARS

The private key associated with the specified certificate cannot be
authorized. The private key authorization was either not provided or
the provided authorization was invalid.
Removal of the data recovery agent certificate must be done using
the Certificates snap-in.

This drive was encrypted using the version of BitLocker Drive
Encryption included with Windows Vista and Windows Server 2008
which does not support organizational identifiers. To specify
organizational identifiers for this drive upgrade the drive encryption
to the latest version using the "manage-bde -upgrade" command.
The drive cannot be locked because it is automatically unlocked on
this computer. Remove the automatic unlock protector to lock this
drive.
The default BitLocker Key Derivation Function SP800-56A for ECC
smart cards is not supported by your smart card. The Group Policy
setting requiring FIPS-compliance prevents BitLocker from using
any other key derivation function for encryption. You have to use a
FIPS compliant smart card in FIPS restricted environments.
The BitLocker encryption key could not be obtained from the TPM
and enhanced PIN. Try using a PIN containing only numerals.

The requested TPM PIN contains invalid characters.

0x8031009A
FVE_E_INVALID_DATUM_TYPE
0x8031009B

The management information stored on the drive contained an
unknown type. If you are using an old version of Windows, try
accessing the drive from the latest version.

FVE_E_EFI_ONLY

The feature is only supported on EFI systems.

0x8031009C
FVE_E_MULTIPLE_NKP_CERTS
0x8031009D
FVE_E_REMOVAL_OF_NKP_FAILED
0x8031009E
FVE_E_INVALID_NKP_CERT
0x8031009F
FVE_E_NO_EXISTING_PIN
0x803100A0

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Troubleshooting

More than one Network Key Protector certificate has been found
on the system.

Removal of the Network Key Protector certificate must be done
using the Certificates snap-in.

An invalid certificate has been found in the Network Key Protector
certificate store.

This drive is not protected with a PIN.

Constant/Value

Description

FVE_E_PROTECTOR_CHANGE_PIN_MISMATCH

Please enter the correct current PIN.

0x803100A1
FVE_E_PROTECTOR_CHANGE_BY_STD_USER_DISALLOWED
0x803100A2
FVE_E_PROTECTOR_CHANGE_MAX_PIN_CHANGE_ATTEMPT
S_REACHED
0x803100A3
FVE_E_POLICY_PASSPHRASE_REQUIRES_ASCII
0x803100A4

You must be logged on with an administrator account to change the
PIN or password. Click the link to reset the PIN or password as an
administrator.
BitLocker has disabled PIN and password changes after too many
failed requests. Click the link to reset the PIN or password as an
administrator.

Your system administrator requires that passwords contain only
printable ASCII characters. This includes unaccented letters (A-Z, az), numbers (0-9), space, arithmetic signs, common punctuation,
separators, and the following symbols: # $ & @ ^ _ ~ .

FVE_E_FULL_ENCRYPTION_NOT_ALLOWED_ON_TP_STORAGE BitLocker Drive Encryption only supports used space only
encryption on thin provisioned storage.
0x803100A5
FVE_E_WIPE_NOT_ALLOWED_ON_TP_STORAGE
0x803100A6
FVE_E_KEY_LENGTH_NOT_SUPPORTED_BY_EDRIVE
0x803100A7
FVE_E_NO_EXISTING_PASSPHRASE

BitLocker Drive Encryption does not support wiping free space on
thin provisioned storage.

The required authentication key length is not supported by the
drive.

This drive is not protected with a password.

0x803100A8
FVE_E_PROTECTOR_CHANGE_PASSPHRASE_MISMATCH

Please enter the correct current password.

0x803100A9
FVE_E_PASSPHRASE_TOO_LONG

The password cannot exceed 256 characters.

0x803100AA
FVE_E_NO_PASSPHRASE_WITH_TPM
0x803100AB
FVE_E_NO_TPM_WITH_PASSPHRASE
0x803100AC
FVE_E_NOT_ALLOWED_ON_CSV_STACK
0x803100AD
FVE_E_NOT_ALLOWED_ON_CLUSTER
0x803100AE
FVE_E_EDRIVE_NO_FAILOVER_TO_SW

A password key protector cannot be added because a TPM
protector exists on the drive.

A TPM key protector cannot be added because a password
protector exists on the drive.

This command can only be performed from the coordinator node
for the specified CSV volume.

This command cannot be performed on a volume when it is part of
a cluster.

BitLocker did not revert to using BitLocker software encryption due
to group policy configuration.

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

163

Constant/Value

Description

0x803100AF
FVE_E_EDRIVE_BAND_IN_USE
0x803100B0
FVE_E_EDRIVE_DISALLOWED_BY_GP
0x803100B1
FVE_E_EDRIVE_INCOMPATIBLE_VOLUME

The drive cannot be managed by BitLocker because the drive's
hardware encryption feature is already in use.

Group Policy settings do not allow the use of hardware-based
encryption.

The drive specified does not support hardware-based encryption.

0x803100B2
FVE_E_NOT_ALLOWED_TO_UPGRADE_WHILE_CONVERTING

BitLocker cannot be upgraded during disk encryption or decryption.

0x803100B3
FVE_E_EDRIVE_DV_NOT_SUPPORTED
0x803100B4
FVE_E_NO_PREBOOT_KEYBOARD_DETECTED
0x803100B5
FVE_E_NO_PREBOOT_KEYBOARD_OR_WINRE_DETECTED
0x803100B6

Discovery Volumes are not supported for volumes using hardware
encryption.

No preboot keyboard detected. The user may not be able to provide
required input to unlock the volume.

No preboot keyboard or Windows Recovery Environment detected.
The user may not be able to provide required input to unlock the
volume.

FVE_E_POLICY_REQUIRES_STARTUP_PIN_ON_TOUCH_DEVICE Group Policy settings require the creation of a startup PIN, but a
preboot keyboard is not available on this device. The user may not
0x803100B7
be able to provide required input to unlock the volume.
FVE_E_POLICY_REQUIRES_RECOVERY_PASSWORD_ON_TOUC Group Policy settings require the creation of a recovery password,
H_DEVICE
but neither a preboot keyboard nor Windows Recovery
Environment is available on this device. The user may not be able to
0x803100B8
provide required input to unlock the volume.
FVE_E_WIPE_CANCEL_NOT_APPLICABLE

Wipe of free space is not currently taking place.

0x803100B9
FVE_E_SECUREBOOT_DISABLED
0x803100BA
FVE_E_SECUREBOOT_CONFIGURATION_INVALID
0x803100BB
FVE_E_EDRIVE_DRY_RUN_FAILED
0x803100BC
FVE_E_SHADOW_COPY_PRESENT
0x803100BD

164

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BitLocker cannot use Secure Boot for platform integrity because
Secure Boot has been disabled.

BitLocker cannot use Secure Boot for platform integrity because
the Secure Boot configuration does not meet the requirements for
BitLocker.
Your computer does not support BitLocker hardware-based
encryption. Check with your computer manufacturer for firmware
updates.
BitLocker cannot be enabled on the volume because it contains a
Volume Shadow Copy. Remove all Volume Shadow Copies before
encrypting the volume.

Constant/Value

Description

FVE_E_POLICY_INVALID_ENHANCED_BCD_SETTINGS

BitLocker Drive Encryption cannot be applied to this drive because
the Group Policy setting for Enhanced Boot Configuration Data
contains invalid data. Please have your system administrator resolve
this invalid configuration before attempting to enable BitLocker.

0x803100BE

FVE_E_EDRIVE_INCOMPATIBLE_FIRMWARE
0x803100BF
FVE_E_PROTECTOR_CHANGE_MAX_PASSPHRASE_CHANGE_
ATTEMPTS_REACHED

This PC's firmware is not capable of supporting hardware
encryption.

BitLocker has disabled password changes after too many failed
requests. Click the link to reset the password as an administrator.

0x803100C0
FVE_E_PASSPHRASE_PROTECTOR_CHANGE_BY_STD_USER_
DISALLOWED

You must be logged on with an administrator account to change the
password. Click the link to reset the password as an administrator.

0x803100C1
FVE_E_LIVEID_ACCOUNT_SUSPENDED
0x803100C2
FVE_E_LIVEID_ACCOUNT_BLOCKED
0x803100C3
FVE_E_NOT_PROVISIONED_ON_ALL_VOLUMES
0x803100C4
FVE_E_DE_FIXED_DATA_NOT_SUPPORTED
0x803100C5
FVE_E_DE_HARDWARE_NOT_COMPLIANT
0x803100C6
FVE_E_DE_WINRE_NOT_CONFIGURED
0x803100C7
FVE_E_DE_PROTECTION_SUSPENDED

BitLocker cannot save the recovery password because the
specified Microsoft account is Suspended.

BitLocker cannot save the recovery password because the
specified Microsoft account is Blocked.

This PC is not provisioned to support device encryption. Please
enable BitLocker on all volumes to comply with device encryption
policy.
This PC cannot support device encryption because unencrypted
fixed data volumes are present.

This PC does not meet the hardware requirements to support
device encryption.

This PC cannot support device encryption because WinRE is not
properly configured.

0x803100C8

Protection is enabled on the volume but has been suspended. This
is likely to have happened due to an update being applied to your
system. Please try again after a reboot.

FVE_E_DE_OS_VOLUME_NOT_PROTECTED

This PC is not provisioned to support device encryption.

0x803100C9
FVE_E_DE_DEVICE_LOCKEDOUT
0x803100CA
FVE_E_DE_PROTECTION_NOT_YET_ENABLED
0x803100CB

Device Lock has been triggered due to too many incorrect
password attempts.

Protection has not been enabled on the volume. Enabling protection
requires a connected account. If you already have a connected
account and are seeing this error, please refer to the event log for
more information.

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

165

Constant/Value

Description

FVE_E_INVALID_PIN_CHARS_DETAILED

Your PIN can only contain numbers from 0 to 9.

0x803100CC
FVE_E_DEVICE_LOCKOUT_COUNTER_UNAVAILABLE
0x803100CD
FVE_E_DEVICELOCKOUT_COUNTER_MISMATCH

BitLocker cannot use hardware replay protection because no
counter is available on your PC.

Device Lockout state validation failed due to counter mismatch.

0x803100CE
FVE_E_BUFFER_TOO_LARGE
0x803100CF

166

Dell Data Security Endpoint Security Suite Enterprise
Troubleshooting

The input buffer is too large.

20
Glossary
Activate - Activation occurs when the computer has been registered with the Security Management Server/Security Management Server
Virtual and has received at least an initial set of policies.
Active Directory (AD) - A directory service created by Microsoft for Windows domain networks.
Advanced Authentication - The Advanced Authentication product supports login with self-encrypting drives, SSO, and manages user
credentials and passwords. In addition, Advanced Authentication can be used to access not only PCs, but any website, SaaS, or application.
Once users enroll their credentials, Advanced Authentication allows use of those credentials to logon to the device and perform password
replacement.
Advanced Threat Prevention - The Advanced Threat Prevention product is next-generation antivirus protection that uses algorithmic
science and machine learning to identify, classify, and prevent both known and unknown cyberthreats from executing or harming endpoints.
The optional Client Firewall feature monitors communication between the computer and resources on the network and the Internet and
intercepts potentially malicious communications. The optional Web Protection feature blocks unsafe websites and downloads from those
websites during online browsing and searching, based on safety ratings and reports for websites.
Application Data Encryption - Application Data Encryption encrypts any file written by a protected application, using a category 2 override.
This means that any directory that has a category 2 protection or better, or any location that has specific extensions protected with
category 2 or better, will cause ADE to not encrypt those files.
BitLocker Manager - Windows BitLocker is designed to help protect Windows computers by encrypting both data and operating system
files. To improve the security of BitLocker deployments and to simplify and reduce the cost of ownership, Dell provides a single, central
management console that addresses many security concerns and offers an integrated approach to managing encryption across other nonBitLocker platforms, whether physical, virtual, or cloud-based. BitLocker Manager supports BitLocker encryption for operating systems,
fixed drives, and BitLocker To Go. BitLocker Manager enables you to seamlessly integrate BitLocker into your existing encryption needs and
to manage BitLocker with the minimum effort while streamlining security and compliance. BitLocker Manager provides integrated
management for key recovery, policy management and enforcement, automated TPM management, FIPS compliance, and compliance
reporting.
Cached Credentials - Cached credentials are credentials that are added to the PBA database when a user successfully authenticates with
Active Directory. This information about the user is retained so that a user can log in when they do not have a connection to Active
Directory (for example, when taking their laptop home).
Common Encryption – The Common key makes encrypted files accessible to all managed users on the device where they were created.
Deactivate - Deactivation occurs when SED management is turned OFF in the Remote Management Console. Once the computer is
deactivated, the PBA database is deleted and there is no longer any record of cached users.
Encryption External Media - This service within the Dell Encryption client applies policies to removable media and external storage devices.
Encryption External Media Access Code - This service within the Security Management Server/Security Management Server Virtual
allows for recovery of Encryption External Media protected devices where the user forgets their password and can no longer login.
Completing this process allows the user to reset the password set on the removable media or external storage device.
Encryption Client - The Encryption client is the on-device component that enforces security policies, whether an endpoint is connected to
the network, disconnected from the network, lost, or stolen. Creating a trusted computing environment for endpoints, the Encryption client
operates as a layer on top of the device operating system, and provides consistently-enforced authentication, encryption, and authorization
to maximize the protection of sensitive information.

Dell Data Security Endpoint Security Suite Enterprise
Glossary

167

Endpoint - a computer that is managed by Security Management Server/Security Management Server Virtual.
Encryption Keys - In most cases, the Encryption client uses the User key plus two additional encryption keys. However, there are
exceptions: All SDE policies and the Secure Windows Credentials policy use the SDE key. The Encrypt Windows Paging File policy and
Secure Windows Hibernation File policy use their own key, the General Purpose Key (GPK). The Common key makes files accessible to all
managed users on the device where they were created. The User key makes files accessible only to the user who created them, only on
the device where they were created. The User Roaming key makes files accessible only to the user who created them, on any Shielded
Windows (or Mac) device.
Encryption Sweep - An encryption sweep is the process of scanning the folders to be encrypted on a managed endpoint to ensure the
contained files are in the proper encryption state. Ordinary file creation and rename operations do not trigger an encryption sweep. It is
important to understand when an encryption sweep may happen and what may affect the resulting sweep times, as follows: - An
encryption sweep will occur upon initial receipt of a policy that has encryption enabled. This can occur immediately after activation if your
policy has encryption enabled. - If the Scan Workstation on Logon policy is enabled, folders specified for encryption will be swept on each
user logon. - A sweep can be re-triggered under certain subsequent policy changes. Any policy change related to the definition of the
encryption folders, encryption algorithms, encryption key usage (common versus user), will trigger a sweep. In addition, toggling between
encryption enabled and disabled will trigger an encryption sweep.
Preboot Authentication (PBA) - Preboot Authentication serves as an extension of the BIOS or boot firmware and guarantees a secure,
tamper-proof environment external to the operating system as a trusted authentication layer. The PBA prevents anything being read from
the hard disk, such as the operating system, until the user has confirmed they have the correct credentials.
Script Control - Script Control protects devices by blocking malicious scripts from running.
SED Management - SED Management provides a platform for securely managing self-encrypting drives. Although SEDs provide their own
encryption, they lack a platform to manage their encryption and available policies. SED Management is a central, scalable management
component, which allows you to more effectively protect and manage your data. SED Management ensures that you will be able to
administer your enterprise more quickly and easily.
Server user – A virtual user account created by Dell Server Encryption for the purpose of handling encryption keys and policy updates. This
user account does not correspond to any other user account on the computer or within the domain, and it has no username and password
that can be used physically. The account is assigned a unique UCID value in the Dell Server/Security Management Server Virtual Remote
Management Console.
System Data Encryption (SDE) - SDE is designed to encrypt the operating system and program files. To accomplish this purpose, SDE
must be able to open its key while the operating system is booting. Its intent is to prevent alteration or offline attacks on the operating
system by an attacker. SDE is not intended for user data. Common and User key encryption are intended for sensitive user data because
they require a user password in order to unlock encryption keys. SDE policies do not encrypt the files needed by the operating system to
start the boot process. SDE policies do not require preboot authentication or interfere with the Master Boot Record in any way. When the
computer boots up, the encrypted files are available before any user logs in (to enable patch management, SMS, backup and recovery
tools). Disabling SDE encryption triggers automatic decryption of all SDE encrypted files and directories for the relevant users, regardless of
other SDE policies, such as SDE Encryption Rules.
Trusted Platform Module (TPM) - TPM is a security chip with three major functions: secure storage, measurement, and attestation. The
Encryption client uses TPM for its secure storage function. The TPM can also provide encrypted containers for the software vault.
User Encryption – The User key makes files accessible only to the user who created them, only on the device where they were created.
When running Dell Server Encryption, User Encryption is converted to Common Encryption. One exception is made for external media
devices; when inserted into a server with Encryption installed, files are encrypted with the User Roaming key.

168

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Keywords                        : encryption, server encryption, encryption software, encryption, encryption key, encryption tools, decryption, authentication, authentication credentials, authentication key management, authentication software, authentication types, authentication management, self encrypting drive, self encrypting drive management, self encrypting drive security, self encrypting drive management software, self encrypting drive opal, self encrypting drive pre boot authentication, self encrypting disk drive, self encrypting hard drive, self encrypting disk drive management, self encrypting hard drive management, SED, SED management, SED security, SED management software, SED opal, SED pre boot authentication, self encrypting disk drive, self encrypting hard drive, self encrypting disk drive management, self encrypting hard drive management, pre boot authentication, threat protection, threat protection system, threat protection software, threat protection endpoint, threat protection firewall, threat management, install threat protection, update threat protection, threat protection events, threat protection technology, Advanced Threat Prevention, advanced threat management, Advanced Threat Prevention system, Advanced Threat Prevention software, Advanced Threat Prevention endpoint, Advanced Threat Prevention management, install Advanced Threat Prevention, update Advanced Threat Prevention, Advanced Threat Prevention events, Advanced Threat Prevention technology, server Advanced Threat Prevention, zero-day threat protection, zero-day Advanced Threat Prevention, zero-day protection
Title                           : Dell Data Security Endpoint Security Suite Enterprise Advanced Installation Guide v1.7.1
Trapped                         : False
Page Count                      : 168
Page Mode                       : UseOutlines
Tagged PDF                      : Yes
Language                        : EN

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