Dell E2715h Monitor User‘s Guide User Manual User's En Us

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User Manual: Dell dell-e2715h Dell e2715h Monitor User‘s Guide

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User‘s Guide
Dell E2015HV
Dell E2215HV
Dell E2715H

Model No.: E2015HV / E2215HV / E2715H
Regulatory model: E2015HVf / E2215HVf / E2715Hf

NOTE: A NOTE indicates important information that helps you make
better use of your monitor.
CAUTION: A CAUTION indicates potential damage to hardware or
loss of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

© 2014 Dell Inc. All rights reserved.
Information in this document is subject to change without notice.
Reproduction of these materials in any manner whatsoever without the
written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks
of Dell Inc. Microsoft and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/ or
other countries. ENERGY STAR is a registered trademark of the U.S.
Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc.
has determined that this product meets the ENERGY STAR guidelines for
energy efficiency.
Other trademarks and trade names may be used in this document to refer
to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names
other than its own.
2014 – 07 Rev. A00

Contents
Dell Display Manager User's Guide . . . . . . . . . . . . . . . . . 6
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Quick Settings Dialog . . . . . . . . . . . . . . . . 6
Setting Basic Display Functions . . . . . . . . . . . . . . . . .7
Assigning Preset Modes to Applications . . . . . . . . . . . .7
Applying Energy-Conservation Features . . . . . . . . . . . 9

About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . 10
Product Features . . . . . . . . . . . . . . . . . . . . . . . . 11
Identifying Parts and Controls . . . . . . . . . . . . . . . . . 12
Monitor Specifications . . . . . . . . . . . . . . . . . . . . . 15
Power Management Modes . . . . . . . . . . . . . . . . . . . . . . . . 15
Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Plug and Play Capability . . . . . . . . . . . . . . . . . . . . 21
Flat-Panel Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 21
Resolution Specifications . . . . . . . . . . . . . . . . . . . . . . . . .22
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . .22
Preset Display Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . .23
Environmental Characteristics . . . . . . . . . . . . . . . . . . . . . .25

LCD Monitor Quality & Pixel Policy . . . . . . . . . . . . . . 26
Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . 26
Caring for Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . .26

 3

Setting Up the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting Your Monitor . . . . . . . . . . . . . . . . . . . 29
Connecting the blue VGA Cable . . . . . . . . . . . . . . . . . . . . .29
Connecting the white DVI cable (for E2715H only) . . . . . . . . . 30
Connecting the white DP cable (for E2715H only) . . . . . . . . . . 30

Organizing Your Cables (for E2215HV / E2715H) . . . . . . 30
Attaching the Cable Cover (for only E2715H) . . . . . . . . 31
Removing the Monitor Stand . . . . . . . . . . . . . . . . . 31
Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . . 33

Operating the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 34
Power On the Monitor . . . . . . . . . . . . . . . . . . . . . 34
Using the Front-Panel Controls . . . . . . . . . . . . . . . . 34
Front-Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the On-Screen Display (OSD) Menu . . . . . . . . . . 36
Accessing the Menu System . . . . . . . . . . . . . . . . . . . . . . . 36

OSD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Setting the Maximum Resolution . . . . . . . . . . . . . . . 57
Using the Tilt . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 60
Common Problems . . . . . . . . . . . . . . . . . . . . . . . 61
Product-Specific Problems . . . . . . . . . . . . . . . . . . . 63
Dell Soundbar Problems . . . . . . . . . . . . . . . . . . . . 64

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
4 

FCC Notices (U.S. Only) and
Other Regulatory Information . . . . . . . . . . . . . . . . . 67
Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Setting Up Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . 68
Setting the display resolution to 1600 x 900 (for E2015HV)
or 1920 x 1080 (for E2215HV/E2715H) (Maximum) . . . . 68
If you have a Dell desktop or a Dell portable computer with
Internet access . . . . . . . . . . . . . . . . . . . . . . . . . . 69
If you have a non Dell desktop, portable computer, or
graphics card . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Procedures for setting up dual monitors in Windows Vista ,
Windows 7 , Windows 8 or Windows 8.1 . . . . . . . . . . . 70
For Windows Vista® . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
For Windows® 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
For Windows® 8 or Windows 8.1 . . . . . . . . . . . . . . . . . . . . 74
Setting Display Styles For Multiple Monitor . . . . . . . . . . . . . .76

 5

Dell Display Manager User's Guide
Overview
Dell Display Manager is a Windows application used to manage a monitor
or a group of monitors. It allows manual adjustment of the displayed
image, assignment of automatic settings, energy management, image
rotation and other features on select Dell models. Once installed, Dell
Display Manager will run each time the system starts and will place its
icon in the notification tray. Information about monitors connected to the
system is always available when hovering over the notification tray icon.

Using the Quick Settings Dialog
Clicking Dell Display Manager’s notification tray icon opens the Quick
Settings dialog box. When more than one supported Dell model is
connected to the system, a specific target monitor can be selected using
the menu provided. The Quick Settings dialog box allows convenient
adjustment of the monitor’s Brightness and Contrast levels, Preset Modes
can be manually selected or set to Auto Mode, and the screen resolution
can be changed.

6  Dell Display Manager User's Guide

The Quick Settings dialog box also provides access to Dell Display
Manager’s advanced user interface which is used to adjust Basic
functions, configure Auto Mode and access other features.

Setting Basic Display Functions
A Preset Mode for the selected monitor can be manually applied using
the menu on the Basic tab. Alternatively, Auto Mode can be enabled. Auto
Mode causes your preferred Preset Mode to be applied automatically
when specific applications are active. An onscreen message momentarily
displays the current Preset Mode whenever it changes.
The selected monitor’s Brightness and Contrast can also be directly
adjusted from the Basic tab.

Assigning Preset Modes to Applications
The Auto Mode tab allows you to associate a specific Preset Mode
with a specific application, and apply it automatically. When Auto
Mode is enabled, Dell Display Manager will automatically switch to the
corresponding Preset Mode whenever the associated application is
activated. The Preset Mode assigned to a particular application may be
the same on each connected monitor, or it can vary from one monitor to
the next.

Dell Display Manager User's Guide  7

Dell Display Manager is pre-configured for many popular applications. To
add a new application to the assignment list, simply drag the application
from the desktop, Windows Start Menu or elsewhere, and drop it onto the
current list.
NOTE: Preset Mode assignments targeting batch files, scripts, and
loaders, as well as non-executable files such as zip archives or packed
files, are not supported and will be ineffective.

8  Dell Display Manager User's Guide

Applying Energy-Conservation Features
On supported Dell models, the PowerNap tab will be available to provide
energy conservation options. When the screensaver activates, the
monitor’s Brightness can automatically be set to minimum level or the
monitor can be put to sleep in order to save additional power.

Dell Display Manager User's Guide  9

About Your Monitor
Package Contents
Your monitor ships with all the components shown below. Ensure that
you have received all the components and Contact Dell if anything is
missing.
NOTE: Some items may be optional and may not ship with your monitor.
Some features or media may not be available in certain countries.
• Monitor

• Stand Riser

E2015HV

E2215HV

E2715H
• Stand Base

E2015HV / E2215HV

E2715H
• VESA™ Screw Cover

E2015HV / E2215HV
• Cable Cover

E2715H
• Power Cable (varies with countries)

• VGA Cable

10  About Your Monitor

• DVI Cable

E2715H
• Drivers and Documentation media
• Quick Setup Guide
• Safety and Regulatory Information

Product Features
The Dell E2015HV/E2215HV/E2715H flat-panel display has an active
matrix, Thin-Film Transistor, Liquid Crystal Display and LED backlight. The
monitor’s features include:
• E2015HV: 49.53cm (19.5 inches) diagonal viewable image size,
1600 x 900 resolution, plus full-screen support for lower resolutions.
• E2215HV: 54.69 cm (21.5 inches) diagonal viewable image size,
1920 x 1080 resolution, plus full-screen support for lower resolutions.
• E2715H: 68.58 cm (27.0 inches) diagonal viewable image size,
1920 x 1080 resolution, plus full-screen support for lower resolutions.
• Tilt adjustment capability.
• Removable pedestal and Video Electronics Standards Association
(VESA) 100 mm mounting holes for flexible mounting solutions.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for ease of set-up and screen
optimization.
• Software and documentation media which includes an information file
(INF), Image Color Matching File (ICM), and product documentation.
• Dell Display Manager Software
• ENERGY STAR-compliant.
• Security lock slot.
• E2715H: Stand lock.
• Asset Management Capability.
• E2015HV/E2215HV: EPEAT Sliver compliant.
• E2715H: EPEAT Gold compliant.
• CECP (for China).
• RoHS compliant.

About Your Monitor  11

•
•
•
•

E2715H: TCO Certified Displays.
E2015HV/E2215HV: Surpports VGA.
E2715H: Surpports VGA, DVI-D, Displayport 1.2.
Energy Gauge shows the energy level being consumed by the monitor
in real time.

Identifying Parts and Controls
Front View
E2015HV:

E2215HV/E2715H:

Function buttons (For more information, see Operating the Monitor)

Power On/Off button (with LED indicator)

12  About Your Monitor

Back View
E2015HV:

E2015HV

Label

Back View with Monitor Stand

Description

Use
To mount the monitor.

VESA mounting holes (100
mm)
Regulatory rating label

Barcode serial number label Refer to this label if you need to contact

Security lock slot

Dell soundbar mounting
slots

Lists the regulatory approvals.
Dell for technical support.
Secures monitor with security lock
(security lock not included).
To attach the optional Dell Soundbar.

E2215HV:

E2215HV

Back View with Monitor Stand

About Your Monitor  13

Label

Description

Use
To mount the monitor.

VESA mounting holes (100
mm)
Regulatory rating label

Barcode serial number label Refer to this label if you need to contact

Security lock slot

Dell soundbar mounting
slots
Cable management slot

Lists the regulatory approvals.
Dell for technical support.
Secures monitor with security lock
(security lock not included).
To attach the optional Dell Soundbar.
Use to organize cables by placing them
through the slot.

E2715H:

E2715H

Label

Back View with Monitor Stand

Description

Use
To mount the monitor.

VESA mounting holes (100
mm)
Regulatory rating label

Lists the regulatory approvals.

Stand release button

Release stand from monitor.

Security lock slot

Secures monitor with security lock
(security lock not included).

Service Tag Label

6
7
8

The Dell service tag is used for Dell
warranty and customer service
management purposes and for records
of the base system.
Barcode serial number label Refer to this label if you need to contact
Dell for technical support.
Dell soundbar mounting
To attach the optional Dell Soundbar.
slots
Cable management slot
Use to organize cables by placing them
through the slot.

14  About Your Monitor

Side View

E2015HV/E2215HV

E2715H

Right Side
Bottom View
E2015HV/E2215HV:

Label Description

Use

AC power connector

To connect the monitor power cable.

VGA connector

To connect your computer to the monitor using
a VGA cable.

E2715H:

Label Description

Use

AC power connector

To connect the monitor power cable.

Displayport connector

DVI connector

VGA connector

To connect your computer to the monitor using
a DP cable.
To connect your computer to the monitor using
a DVI cable.
To connect your computer to the monitor using
a VGA cable.

About Your Monitor  15

Monitor Specifications
The following sections give you information about the various power
management modes and pin assignments for the various connectors of
your monitor.
Power Management Modes
If you have VESA’s DPM compliance display card or software installed
in your PC, the monitor automatically reduces its power consumption
when not in use. This is referred to as Power Save Mode. If the computer
detects input from keyboard, mouse, or other input devices, the monitor
automatically resumes functioning. The following table shows the power
consumption and signaling of this automatic power-saving feature:
E2015HV:
VESA Modes

Horizontal Vertical
Power
Video
Sync
Sync
Indicator

Normal operation Active

Active

Active White

Active-off mode

Inactive

Inactive Blank

Switch off

Glowing
white
Off

Power
Consumption
20 W (Maximum)**
16 W (Typical)
Less than 0.5 W
Less than 0.5 W *

E2215HV:
VESA Modes

Horizontal Vertical
Power
Video
Sync
Sync
Indicator

Normal operation Active

Active

Active White

Active-off mode

Inactive

Inactive Blank

Switch off

Glowing
white
Off

Power
Consumption
25 W (Maximum)**
18.5 W (Typical)
Less than 0.5 W
Less than 0.5 W *

E2715H:
VESA Modes

Horizontal Vertical
Power
Video
Sync
Sync
Indicator

Normal operation Active

Active

Active White

Active-off mode

Inactive

Inactive Blank

Switch off

Glowing
white
Off

Power
Consumption
31 W (Maximum)**
25 W (Typical)
Less than 0.5 W
Less than 0.5 W *

The OSD will only function in the normal operation mode. When any
button except power button is pressed in Active-off mode, the following
messages will be displayed:
16  About Your Monitor

Activate the computer and monitor to gain access to the OSD.
NOTE: The Dell E2015HV/E2215HV/E2715H monitor is ENERGY STAR®compliant.

*Z
ero-power consumption in OFF mode can only be achieved by disconnecting
the main cable from the monitor.
** Maximum power consumption with max luminance and contrast.

About Your Monitor  17

Pin Assignments
15-pin D-Sub connector

Pin Number Monitor Side of the 15-pin Side Signal Cable
1

Video-Red

Video-Green

Video-Blue

GND

Self-test

GND-R

GND-G

GND-B

DDC +5 V

GND-sync

GND

DDC data

H-sync

V-sync

DDC clock

18  About Your Monitor

DVI Connector

Pin Number 24-pin Side of the Connected Signal Cable
1

TMDS RX2-

TMDS RX2+

TMDS Ground

Floating

DDC Clock

DDC Data

Floating

TMDS RX1-

TMDS RX1+

TMDS Ground

Floating

+5 V power

Self test

Hot Plug Detect

TMDS RX0-

TMDS RX0+

TMDS Ground

Floating

TMDS Ground

TMDS Clock+

TMDS Clock-

About Your Monitor  19

DisplayPort connector

Pin Number 20-pin Side of the Connected Signal Cable
1

ML0(p)

GND

ML0(n)

ML1(p)

GND

ML1(n)

ML2(p)

GND

ML2(n)

ML3(p)

GND

ML3(n)

GND

AUX(p)

GND

AUX(n)

HPD

DP_PWR_Return

+3.3 V DP_PWR

20  About Your Monitor

Plug and Play Capability
You can install the monitor in any Plug and Play compatible system. The
monitor automatically provides the computer with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols
so that the system can configure itself and optimize the monitor settings.
Most monitor installations are automatic. You can select different settings
if required.
Flat-Panel Specifications
Model
number

E2015HV

E2215HV

E2715H

Screen type

Active matrix - TFT
LCD

Active matrix - TFT Active matrix - TFT
LCD
LCD

Panel Type

IPS / PLS

495.3 mm

546.9 mm

685.8 mm

(19.50 inches)

(21.53 inches)

(27.00 inches)

Horizontal
Active Area

432.0 ± 1.92 mm

476.64 mm

597.9 mm

(17.0 ± 0.08 inches)

(18.77 inches)

(23.54 inches)

Vertical Active
Area

239.76 ± 3.42 mm

268.11 mm

336.3 mm

Viewable image
Diagonal

(10.56 inches)
146168.58 mm2
(160.57 ± 0.01 inches2) (198.21 inches2)
0.2712 x 0.2626 ±
0.2483 x 0.2483
0.0074 mm
mm

(13.24 inches)
201073.77 mm2
(311.67 inches2)

Horizontal

90° typical

178° typical

Vertical

50° to 65° typical

178° typical

Luminance
output

200 cd/m² (typical)

200 cd/m² (typical) 300 cd/m² (typical)

Contrast ratio

600 to 1 (typical)

1000 to 1 (typical)

Faceplate
coating

Antiglare with hardcoating 3H

Backlight

LED light bar system

Antiglare with
hard-coating 3H
LED light bar
system

Response Time

5 ms typical (black to
white)

Area
Pixel pitch

(9.44 ± 0.13 inches)
103576.3 ± 6.57 mm2

0.3114 x 0.3114 mm

Viewing angle:

5 ms typical (black 8 ms typical (grey
to white)
to grey)

About Your Monitor  21

Color Depth

16.7 mil colors

Color Gamut

85 % (typical) **

** E
2015HV/E2215HV/E2715H color gamut (typical) is based on CIE1976 (85 %)
and CIE1931 (72 %) test standards.

Resolution Specifications
Model number

E2015HV

E2215HV/E2715H

Scan range
•

Horizontal 30 kHz to 83 kHz (automatic)

•

Vertical

Maximum preset
resolution

56 Hz to 76 Hz (automatic)
1600 x 900 at 60 Hz

1920 x 1080 at 60 Hz

Electrical Specifications
Model number

E2015HV/E2215HV E2715H

Video input signals

Analog RGB: 0.7 Volts •
± 5 %, 75 ohm input
impedance
•

Analog RGB: 0.7 Volts ± 5 %,
75 ohm input impedance
Digital DVI-D TMDS, 600
mV for each differential line,
positive polarity at 50 ohm
input impedance

•

DisplayPort*, 600mV for
each differential line, 100
ohm input impedance per
differential pair
Synchronization input Separate horizontal and vertical synchronizations,
signals
polarity-free TTL level, SOG (Composite SYNC on green)
AC input voltage /
frequency / current
Inrush current

100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 1.5 A
(typical)
120 V: 30 A (Max.)
240 V: 60 A (Max.)

*Supports DP 1.2 (CORE) specification. Excludes Fast AUX transaction, 3D
stereo transport , HBR Audio (or high data rate audio).

22  About Your Monitor

Preset Display Modes
The following table lists the preset modes for which Dell guarantees
image size and centering:
E2015HV：
Display Mode

Horizontal
Frequency
(kHz)

Vertical
Frequency
(Hz)

Sync Polarity
Pixel Clock
(Horizontal/
(MHz)
Vertical)

VESA, 720 x 400

31.5

70.1

28.3

-/+

VESA, 640 x 480

31.5

59.9

25.2

-/-

VESA, 640 x 480

37.5

75.0

31.5

-/-

VESA, 800 x 600

37.9

60.3

40.0

+/+

VESA, 800 x 600

46.9

75.0

49.5

+/+

VESA, 1024 x 768

48.4

60.0

65.0

-/-

VESA, 1024 x 768

60.0

75.0

78.8

+/+

VESA, 1152 x 864

67.5

75.0

108.0

+/+

VESA, 1280 x 1024

64.0

60.0

108.0

+/+

VESA, 1280 x 1024

80.0

75.0

135.0

+/+

VESA, 1600 x 900

55.5

60.0

97.8

+/-

Horizontal
Frequency
(kHz)

Vertical
Frequency
(Hz)

VESA, 720 x 400

31.5

70.1

28.3

-/+

VESA, 640 x 480

31.5

59.9

25.2

-/-

VESA, 640 x 480

37.5

75.0

31.5

-/-

VESA, 800 x 600

37.9

60.3

40.0

+/+

VESA, 800 x 600

46.9

75.0

49.5

+/+

VESA, 1024 x 768

48.4

60.0

65.0

-/-

VESA, 1024 x 768

60.0

75.0

78.8

+/+

VESA, 1152 x 864

67.5

75.0

108.0

+/+

VESA, 1280 x 1024

64.0

60.0

108.0

+/+

VESA, 1280 x 1024

80.0

75.0

135.0

+/+

VESA, 1600 x 900

60.0

108.0

+/+

VESA, 1920 x 1080

67.5

60.0

148.5

+/+

E2215HV/E2715H：
Display Mode

Sync Polarity
Pixel Clock
(Horizontal/
(MHz)
Vertical)

About Your Monitor  23

Physical Characteristics
The following table lists the monitor's physical characteristics:
Model Number E2015HV
Connector type

E2215HV

15-pin D-subminiature (Blue connector)

E2715H
15-pin
D-subminiature
(Blue connector)；
DVI-D: white
connector；

Signal cable type

DP: Black
connector
VGA

VGA

DVI-D
DisplayPort
Dimensions: (with
stand)
Height

358.8 mm

395.8 mm

459.0 mm

(14.12 inches)

(15.59 inches)

(18.07 inches)

513.2 mm

641.5 mm

(20.21 inches)

(25.26 inches)

165.5 mm

180.0 mm

(6.52 inches)

(7.09 inches)

276.3 mm

304.7 mm

379.9 mm

(10.88 inches)

(12.00 inches)

(14.96 inches)

473.9 mm (typical),

513.2 mm

641.5 mm

468.6 mm (minimum)

(20.21 inches)

(25.26 inches)

46.5 mm

(1.83 inches)

473.9 mm (typical),
468.6 mm (minimum)
Width

(18.66 inches (typical),
18.45 inches
(minimum))

Depth
Dimensions:
(without stand)
Height

Width

(18.66 inches (typical),
18.45 inches
(minimum))

Depth

24  About Your Monitor

Stand dimensions:
Height
Width
Depth

149.0 mm

171.9 mm

339.1 mm

(5.87 inches)
180.6 mm

(6.77 inches)
180.5 mm

(13.35 inches)
220.0 mm

(7.11 inches)
165.5 mm

(8.66 inches)
180.0 mm

(6.52 inches)

(7.09 inches)

3.65 kg (8.03 lb)

4.25 kg (9.35 lb)

8.55 kg (18.81 lb)

3.00 kg (6.60 lb)

3.50 kg (7.70 lb)

6.15 kg (13.53 lb)

2.38 kg (5.24 lb)

2.90 kg (6.38 lb)

4.53 kg (9.97 lb)

0.33 kg (0.73 lb)

0.40 kg (0.88 lb)

1.19 kg (2.62 lb)

Weight:
Weight with
packaging
Weight with stand
assembly and
cables
Weight without
stand assembly
(For wall mount
or VESA mount
considerations no cables)
Weight of stand
assembly

Environmental Characteristics
The following table lists the environmental conditions for your monitor:
Model Number

E2015HV

E2215HV

E2715H

Temperature

•

Operating

•

Non-operating Storage: -20 °C to 60 °C (-4 °F to 140 °F)

0 °C to 40 °C (32 °F to 104 °F)
Shipping: -20 °C to 60 °C (-4 °F to 140 °F)

Humidity

•
•

10 % to 80 % (non-condensing)
Operating
Non-operating Storage: 5 % to 90 % (non-condensing)
Shipping: 5 % to 90 % (non-condensing)

Altitude

•
•

5,000 m (16,404 ft) max
Operating
Non-operating 12,191 m (40,000 ft) max

Thermal dissipation

68.3 BTU/hour
(maximum)

85.3 BTU/hour
(maximum)

105.8 BTU/hour
(maximum)

54.6 BTU/hour
(typical)

63.1 BTU/hour
(typical)

85.3 BTU/hour
(typical)

About Your Monitor  25

LCD Monitor Quality & Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for
one or more pixels to become fixed in an unchanging state. The visible
result is a fixed pixel that appears as an extremely tiny dark or bright
discolored spot. When the pixel remains permanently lit, it is known as a
“bright dot.” When the pixel remains black, it is known as a “dark dot.”
In almost every case, these fixed pixels are hard to see and do not
detract from display quality or usability. A display with 1 to 5 fixed pixels
is considered normal and within competitive standards. For more
information, see Dell Support site at:
http://www.dell.com/support/monitors.

Maintenance Guidelines
Caring for Your Monitor
CAUTION: Read and follow the safety instructions before cleaning
the monitor.
CAUTION: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.
For best practices, follow the instructions in the list below while
unpacking, cleaning, or handling your monitor:
• To clean your antistatic screen, slightly dampen a soft, clean cloth
with water. If possible, use a special screen-cleaning tissue or solution
suitable for the antistatic coating. Do not use benzene, thinner,
ammonia, abrasive cleaners, or compressed air.
• Use a slightly dampened, warm cloth to clean the plastics. Avoid using
detergent of any kind as some detergents leave a milky film on the
plastics.
• If you notice a white powder when you unpack your monitor, wipe it
off with a cloth. This white powder occurs during the shipping of the
monitor.
• Handle your monitor with care as a darker-colored monitor may
scratch and show white scuff marks more than a lighter-colored
monitor.
• To help maintain the best image quality on your monitor, use a
dynamically changing screen saver and power off your monitor when
not in use.

26  About Your Monitor

Setting Up the Monitor
Attaching the Stand
NOTE: The stand base is detached when the monitor is shipped from
the factory.
1. Assemble the stand riser to stand base.
E2015HV:

E2215HV:

E2715H:

Setting Up the Monitor  27

a. Place the monitor stand base on a stable table top.
b. Slide the monitor stand body in the correct direction down onto the
stand base until it clicks into place.
c. Tighten the screw located on the base.
2. Attach the stand assembly to the monitor:
E2015HV/E2215HV:

a. Place the monitor on a soft cloth or cushion near the edge of desk.
b. Align the stand assembly bracket to the monitor groove.
c. Insert the bracket towards monitor until it locks in place.
E2715H:

a. Remove the cover and place the monitor on a flat surface.
b. Fit the two tabs on the upper part of the stand to the groove on the
back of the monitor.
c. Press the stand till it snaps into place.

28  Setting Up the Monitor

Connecting Your Monitor
WARNING: Before you begin any of the procedures in this section,
follow the Safety Instructions.
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
2. Connect the white (digital DVI-D) or the blue (analog VGA) or the
black (DisplayPort) display connector cable to the corresponding
video port on the back of your computer. Do not use three cables at
the same time. Use three the cables only when they are connected to
three different computers with appropriate video systems.
Connecting the blue VGA Cable
E2015HV:

E2215HV:

E2715H:

Setting Up the Monitor  29

Connecting the white DVI cable (for E2715H only)

Connecting the black DP cable (for E2715H only)

Note: The graphics are used for the purpose of illustration only.
Appearance on the computer may vary.

Organizing Your Cables (for E2215HV / E2715H)

After attaching all necessary cables to your monitor and computer, (See
Connecting Your Monitor for cable attachment), organize all cables as
shown above.

30  Setting Up the Monitor

Attaching the Cable Cover (for only E2715H)
NOTE: The Cable Cover is detached when the monitor is shipped from the
factory.

To attach the Cable Cover:
1. Fit the two tabs on the bottom part of the Cable Cover to the groove
on the back of the monitor.
2. Press the Cable Cover till it snaps into place.

Removing the Monitor Stand
Note: This is applicable for a monitor with a stand. When any other
stand is bought, please refer to the respective stand setup guide for
the removal instructions.
After placing the monitor panel on a soft cloth or cushion, complete the
following steps to remove the base:
E2015HV:

Setting Up the Monitor  31

E2215HV:

1. Use a long screwdriver to push the release latch located in a hole just
above the stand.
2. Once the latch is released, remove the base away from the monitor.
E2715H:

1. Press and hold the stand-release button.
2. Lift the stand up and away from the monitor.

32  Setting Up the Monitor

Wall Mounting (Optional)

figure 1

BZ02

Canada Class B ICES-003/NMB-003.
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: X.XX Wh
Удельная мощность рабочего режима - X.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - X.XX Вт
Потребляемая мощность изделием в выключенном режиме - X.XX Вт

Q40G019N-700-42A

DELL
Flat Panel Monitor /Monitor Plano Panel /
液晶顯示器/液晶显示器/모니터
Model No. /Modelo /型號/型号/모델명: E2014Hc

S/N: CN-12MWY-64180-341-001L
XXXXXXX-XXXXX
KCC-REM-TPV-E2014Hc

신청인/제조자:
TPV Electronics(Fujian) Co., Ltd.
080-854-0066

REV A00

Made in China
Manufactured Date: Apr. 2013
Q40G019N-700-43A

输入电源/정격입력: 100-240V 50/60Hz 1.5A
輸入電源: 交流電壓100-240伏特, 1.5安培, 50/60赫茲
Raheen Business Park Limerick Ireland www.dell.com
Made in China /Fabricado en China /
中國製造/中国制造/중국에서 만든

X X X X X X - XX

XXXXX

N889
Q40G019N-700-44A

figure 2
(Screw dimension: M4 x 10 mm). Refer to the instructions that
come with the VESA-compatible base mounting kit.
1. Place the monitor panel on a soft cloth or cushion on a stable
flat table.
2. Remove the stand.
3. Remove the VESA Screw Cover (figure 1)
4. Use a screwdriver to remove the four screws securing the
plastic cover. (figure 2)
5. Attach the mounting bracket from the wall mounting kit to the
LCD.
6. Mount the LCD on the wall by following the instructions that
came with the base mounting kit.
NOTE: For use only with UL-listed wall-mount bracket
with minimum weight/load bearing capacity of 2.38 kg
(E2015HV)/2.90kg (E2215HV)/4.53 kg (E2715H)
Setting Up the Monitor  33

Operating the Monitor
Power On the Monitor
Press the

button to turn on the monitor.

Using the Front-Panel Controls
Use the keys on the front of the monitor to adjust the image settings.
E2015HV/E2215HV:

Front-Panel Keys
A
Preset modes
B
C

Description
Use the Preset modes key to choose from a list of
preset color modes. See Using the OSD Menu.

Use the Brightness / Contrast key to direct access
Brightness /Contrast to the "Brightness" and "Contrast" control menu.
Use the Menu key to open the on-screen display
(OSD).
Menu

D
Exit

Use the Exit key to exit on-screen display (OSD)
from menu and sub-menus.

34  Operating the Monitor

E2715H:

Front-Panel Keys
A
Preset modes
B
Input Source

Description
Use the Preset modes key to choose from a list of
preset color modes. See Using the OSD Menu.
Use the Input Source key to select between different
video signals that may be connected to your
monitor.
•

VGA input

•

DVI-D input

•
Displayport input
Use the Menu key to open the on-screen display
(OSD).

Exit

Use the Exit key to exit on-screen display (OSD)
from menu and sub-menus.

C
D

Front-Panel Keys

Operating the Monitor  35

Front-Panel Keys Description
Up

Use the Up key to adjust (increase ranges) items in the OSD
menu.

Down

Use the Down key to adjust (decrease ranges) items in the
OSD menu.

A
B

Use the OK key to confirm your selection.

OK
D

Use the Back key to go back to the previous menu.

Back

Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another
menu or exit the OSD menu, the monitor automatically saves those
changes. The changes are also saved if you change the settings and
then wait for the OSD menu to disappear.
1. Press the button to open the OSD menu and display the main
menu.
Main Menu

36  Operating the Monitor

NOTE: Auto Adjust is only available when you use the analog (VGA) connector.

2. Press the and buttons to toggle between options in the Menu. As
you move from one icon to another, the option name is highlighted.
3. To select the highlighted item on the menu press the button again.
4. Press the and buttons to select the desired parameter.
5. Press the button to enter the slide bar and then use the or
buttons, according to the indicators on the menu, to make your
changes.
6. Select the to return to previous menu without accepting current
settings or to accept and return to previous menu.

Operating the Monitor  37

The table below provides a list of all the OSD menu options and their
functions.
Icon

Menu and
Submenus
Energy Use
Brightness/
Contrast

Description
This meter shows the energy level being consumed by the
monitor in real time.
Use the Brightness and Contrast menu to adjust the
Brightness/Contrast.

38  Operating the Monitor

Brightness

Contrast

Auto Adjust

Allows you to adjust the brightness or luminance of the
backlight.
Press the key to increase brightness and press the
key to decrease brightness (min 0 ~ max 100).
Allows you to adjust the contrast or the degree of
difference between darkness and lightness on the monitor
screen. Adjust brightness first, and adjust contrast only if
you need further adjustment.
Press the
key to increase contrast and press the key
to decrease contrast (min 0 ~ max 100).
Use this key to activate automatic setup and adjust menu.

Operating the Monitor  39

The following dialog appears on a black screen as the
monitor self-adjusts to the current input:

Auto Adjustment allows the monitor to self-adjust to the
incoming video signal. After using Auto Adjustment, you
can further tune your monitor by using the Pixel Clock
(Coarse) and Phase (Fine) controls under Display.
NOTE: Auto Adjust does not occur if you press the button
while there are no active video input signals or attached
cables.
This option is only available when you are using the analog
(VGA) connector.

40  Operating the Monitor

Input Source
(for E2715H
only)

Use the Input Source menu to select between different
video signals that may be connected to your monitor.

Auto Select
VGA

Select Auto Select to scan for available input signals.
Select VGA input when you are using the analog (VGA)
connector. Push to select the VGA input source.
Select DVI-D input when you are using the Digital (DVI)
connector. Push to select the DVI input source.
Select Displayport input when you are using the DP
connector. Push to select the DP input source.

DVI-D
Displayport

Color

Use the Color menu to adjust the monitor's color settings.

Operating the Monitor  41

Input Color
Format

Preset Modes

Allows you to set the video input mode to:
•
RGB: Select this option if your monitor is
connected to a computer or DVD player using the
HDMI to DVI adapter.
•
YPbPr: Select this option if your DVD player
supports only YPbPr output.
Allows you to choose from a list of preset color modes.

42  Operating the Monitor

tandard: Loads the monitor's default color
S
settings. This is the default preset mode.
•
Multimedia: Loads color settings ideal for
multimedia applications.
•
Movie: Loads color settings ideal for movies.
•
Game: Loads color settings ideal for most gaming
applications.
•
Paper: Loads brightness and sharpness settings
ideal for viewing text. Blend the text background
to simulate paper media without affecting color
images. Applies to RGB input format only.
•
Warm: Increases the color temperature. The
screen appears warmer with a red/yellow tint.
•
Cool: Decreases the color temperature. The
screen appears cooler with a blue tint.
•
Custom Color: Allows you to manually adjust the
color settings. Press the
and keys to adjust
the Red, Green, and Blue values and create your
own preset color mode.
This feature can shift the color of the video image to green
or purple. This is used to adjust the desired flesh tone color.
Use or to adjust the hue from ‘0’ to ‘100’.
•

Hue

Press to increase the monochrome appearance of the
video image.
Press to increase the colorful appearance of the video
image.
NOTE: Hue adjustment is available only when you select
Movie or Game preset mode.

Operating the Monitor  43

Saturation

This feature can adjust the color saturation of the video
image. Use or to adjust the saturation from ‘0’ to ‘100’.
Press to increase the monochrome appearance of the
video image.
Press to increase the colorful appearance of the video
image.

NOTE: Saturation adjustment is available only when you
select Movie or Game preset mode.
Image Enhance Automatically sharpen images, enhance hues, boost color
contrast and enhance image clarity.
NOTE: Image Enhance is available only when you select
Standard, Multimedia, Movie, or Game preset mode.
Reset Color
Settings

Resets your monitor's color settings to the factory defaults.

Display

Use the Displays menu to adjust the monitor's display
settings.

44  Operating the Monitor

Aspect Ratio

Adjusts the image ratio as Wide 16:9, 4:3, or 5:4.
NOTE: Wide 16:9 adjustment is not required at maximum
preset resolution 1600 x 900 (for E2015HV) or 1920 x 1080
(for E2215HV/E2715H).

Horizontal
Position
Vertical Position

Sharpness
Pixel Clock

Phase

Use or the buttons to adjust image left and right.
Minimum is '0' (-). Maximum is '100' (+).
Use the or buttons to adjust image up and down.
Minimum is '0' (-). Maximum is '100' (+).
This feature can make the image look sharper or softer. Use
or to adjust the sharpness from '0' to '100'.
The Phase and Pixel Clock adjustments allow you to adjust
your monitor to your preference. Use or buttons to
adjust for best image quality.
If satisfactory results are not obtained using the Phase
adjustment, use the Pixel Clock (coarse) adjustment and
then use Phase (fine), again.
NOTE: Pixel Clock and Phase adjustment are only available
for VGA input.

Reset Display
Settings

Select this option to restore default display settings.

Operating the Monitor  45

Energy

Power Button
LED
Reset Energy
Settings

Allows you to set the power LED indicator on or off during
active to save energy.
Select this option to restore default Energy Settings.

46  Operating the Monitor

Select this option to adjust the settings of the OSD such as,
the languages of the OSD, the amount of time the menu
remains on screen, and so on.

Language

Allows you to set the OSD display to one of eight
languages: English, Spanish, French, German, Brazilian
Portuguese, Russian, Simplified Chinese, or Japanese.
Allows you to adjust the OSD background from opaque to
transparent.

Transparency

Operating the Monitor  47

Timer

Lock

Allows you to set the time for which the OSD remains
active after you press a key on the monitor.
Use the and keys to adjust the slider in 1 second
increments, from 5 to 60 seconds.
Controls user access to adjustments. When Lock is
selected, no user adjustments are allowed. All keys are
locked except key.
NOTE: When the OSD is locked, pressing the menu key
takes you directly to the OSD settings menu, with 'OSD
Lock' pre-selected on entry. Press and hold key for 10
seconds to unlock and allow user access to all applicable
settings.

Reset Menu
Settings

Select this option to restore default menu settings.

Personalize

Selecting this option allows you to set two shortcut keys.

48  Operating the Monitor

Shortcut Key 1

User can select from "Preset Modes", "Brightness/Contrast",
"Auto Adjust", "Input Source" （for E2715H only）, "Aspect
Ratio" and set as shortcut key.

Operating the Monitor  49

Shortcut Key 2

User can select from "Preset Modes", "Brightness/Contrast",
"Auto Adjust", "Input Source" （for E2715H only） , "Aspect
Ratio" and set as shortcut key.

50  Operating the Monitor

Reset
Personalization

Allows you to restore shortcut key to the default setting.

Other

Operating the Monitor  51

DDC/CI

DDC/CI (Display Data Channel/Command Interface) allows
a software on your computer to adjust the monitor display
settings like the brightness, color balance etc.
Enable (Default): Optimizes the performance of your
monitor and provides a better customer experience.
Disable: Disables the DDC/CI option and the following
message appears on the screen.

52  Operating the Monitor

LCD
Conditioning

This feature will help reduce minor cases of image
retention.
If an image appears to be stuck on the monitor, select LCD
Conditioning to help eliminate any image retention. Using
the LCD Conditioning feature may take some time. LCD
Conditioning feature cannot remove severe cases of image
retention or burn-in.
NOTE: Use LCD Conditioning only when you experience a
problem with image retention.
The below warning message appears once user selects
“Enable" LCD Conditioning.

Reset Other
Settings
Factory Reset

Select this option to restore default other settings, such as
DDC/CI.
Resets all OSD settings to the factory preset values.

OSD Messages
When the monitor does not support a particular resolution mode you will
see the following message:

Operating the Monitor  53

This means that the monitor cannot synchronize with the signal that
it is receiving from the computer. See Monitor Specifications for the
horizontal and vertical frequency ranges addressable by this monitor.
Recommended mode is 1600 x 900 (for E2015HV) or 1920 x 1080 (for
E2215HV/E2715H).
You will see the following message before the DDC/CI function is
disabled.

When the monitor enters the Power Save mode, the following message
appears:

54  Operating the Monitor

Activate the computer and wake up the monitor to gain access to the
OSD.
If you press any button other than the power button, the following
messages will appear depending on the selected input:

If VGA or DVI or DP cable is not connected, a floating dialog box as shown
below appears. The monitor will enter Power Save Mode after 5 minutes
if left at this state.

Operating the Monitor  55

See Solving Problems for more information.

56  Operating the Monitor

Setting the Maximum Resolution
Windows Vista® ,Windows® 7 ,Windows® 8 or Windows 8.1:
1. For Windows® 8 or Windows 8.1 only, select the Desktop tile to switch
to classic desktop.
2. Right-click on the desktop and click Screen Resolution.
3. Click the dropdown list of the screen resolution and select 1600 x 900
(for E2015HV) or 1920 x 1080 (for E2215HV/E2715H).
4. Click OK.
If you do not see 1600 x 900 (for E2015HV) or 1920 x 1080 (for E2215HV/
E2715H) as an option, you may need to update your graphics driver.
Depending on your computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
• Go to www.dell.com/support, enter your service tag, and download
the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
• Go to the support site for your computer and download the latest
graphic drivers.
• Go to your graphics card website and download the latest graphic
drivers.

Operating the Monitor  57

Using the Tilt
Tilt
With the stand assembly, you can tilt the monitor for the most
comfortable viewing angle.
E2015HV/E2215HV:

E2715H:

NOTE: The stand base is detached when the monitor is shipped from the
factory.

58  Operating the Monitor

Troubleshooting
WARNING: Before you begin any of the procedures in this section,
follow the Safety Instruction

Self-Test
Your monitor provides a self-test feature that allows you to check
whether your monitor is functioning properly. If your monitor and
computer are properly connected but the monitor screen remains dark,
run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure
proper Self-Test operation, remove both Digital (white VGA / black DP
connector) and the Analog (blue connector) cables from the back of
computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black
background) if the monitor cannot sense a video signal and is working
correctly. While in self-test mode, the power LED remains white. Also,
depending upon the selected input, one of the dialogs shown below
will continuously scroll through the screen.

4. This box also appears during normal system operation, if the video
cable becomes disconnected or damaged. The monitor will enter
Power Save Mode after 5 minutes if left at this state.
5. Turn off your monitor and reconnect the video cable; then turn on
both your computer and the monitor.
If your monitor screen remains blank after you use the previous
procedure, check your video controller and computer, because your
monitor is functioning properly.
NOTE: Self-test feature check is not available for S-Video, Composite,
and Component video modes.
Troubleshooting  59

Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the
screen abnormality you are experiencing is an inherent problem with your
monitor, or with your computer and video card.

1
2
3
4

5
NOTE: You can run the built-in diagnostics only when the video cable
is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of
the screen).
2. Unplug the video cable(s) from the back of the computer or
monitor. The monitor then goes into the self-test mode.
3. Press and hold the Button 1 and Button 4 on the front panel
simultaneously for 2 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the Button 4 on the front panel again. The color of the screen
changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black,
white screens.
The test is complete when the white screen appears. To exit, press the
Button 4 again.
If you do not detect any screen abnormalities upon using the built-in
diagnostic tool, the monitor is functioning properly. Check the video card
and computer.

60  Troubleshooting

Common Problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions.
Common Symptoms What You
Experience
No Video/Power LED
off

No Video/Power LED
on

Poor Focus

Shaky/Jittery Video

Possible Solutions

No picture

• Ensure that the video cable
connecting the monitor and
the computer is properly
connected and secure.
• Verify that the power outlet is
functioning properly using any
other electrical equipment.
• Ensure that the power button is
depressed fully.
• Ensure that the correct input
source is selected via the Input
Source Select button.
• Check the “Power LED Button”
option under Energy in OSD
Menu.
No picture or no
• Increase brightness & contrast
controls via OSD.
brightness
• Perform monitor self-test
feature check.
• Check for bent or broken pins
in the video cable connector.
• Ensure that the correct input
source is selected via the Input
Source Select menu.
• Run the built-in diagnostics.
Picture is fuzzy, blurry, • Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel
or ghosting
Clock controls via OSD.
• Eliminate video extension
cables.
• Reset the monitor to Factory
Settings.
• Change the video resolution to
the correct aspect ratio (16:9).
Wavy picture or fine
• Perform Auto Adjust via OSD.
• Adjust the Phase and Pixel
movement
Clock controls via OSD.
• Reset the monitor to Factory
Settings.
• Check environmental factors.
• Relocate the monitor and test
in another room.

Troubleshooting  61

Missing Pixels

Stuck-on Pixels

Brightness Problems

Geometric Distortion

Horizontal/Vertical
Lines

LCD screen has spots • Cycle power on-off.
• Pixel that is permanently off is a
natural defect that can occur in
LCD technology.
For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at:
http://www.dell.com/support/
monitors.
LCD screen has bright • Cycle power on-off.
• Pixel that is permanently off is a
spots
natural defect that can occur in
LCD technology.
For more information on Dell
Monitor Quality and Pixel Policy,
see Dell Support site at:
http://www.dell.com/support/
monitors.
Picture too dim or too • Reset the monitor to Factory
Settings.
bright
• Auto Adjust via OSD.
• Adjust brightness & contrast
controls via OSD.
Screen not centered • Reset the monitor to Factory
Settings.
correctly
• Auto Adjust via OSD.
• Adjust brightness & contrast
controls via OSD.
NOTE: When using ‘DVI-D / DP’,
the positioning adjustments are
not available.
Screen has one or
• Reset the monitor to Factory
Settings.
more lines
• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock
controls via OSD.
• Perform monitor self-test
feature check and determine if
these lines are also in self-test
mode.
• Check for bent or broken pins
in the video cable connector.
NOTE: When using ‘DVI-D /
DP’, the Pixel Clock and Phase
adjustments are not available.

62  Troubleshooting

Synchronization
Problems

Safety-Related Issues
Intermittent Problems

Missing Color

Wrong Color

Image retention from
a static image left on
the monitor for a long
period of time

Screen is scrambled or • Reset the monitor to Factory
Settings.
appears torn
• Perform Auto Adjust via OSD.
• Adjust Phase and Pixel Clock
controls via OSD.
• Perform monitor self-test
feature check to determine if
the scrambled screen appears
in self-test mode.
• Check for bent or broken pins
in the video cable connector.
• Restart the computer in the
safe mode.
Visible signs of smoke • Do not perform any
troubleshooting steps.
or sparks
• Contact Dell immediately.
Monitor malfunctions • Ensure that the video cable
connecting the monitor to
on & off
the computer is connected
properly and is secure.
• Reset the monitor to Factory
Settings.
• Perform monitor self-test
feature check to determine if
the intermittent problem occurs
in self-test mode.
Picture missing color • Perform monitor self-test
feature check.
• Ensure that the video cable
connecting the monitor to
the computer is connected
properly and is secure.
• Check for bent or broken pins
in the video cable connector.
Picture color not good • Change the Color Setting Mode
in the Color Settings OSD to
Graphics or Video depending
on the application.
• Try different Color Preset
Settings in Color Settings OSD.
Adjust R/G/B value in Color
Settings OSD if the Color
Management is turned off.
• Change the Input Color Format
to PC RGB or YPbPr in the
Advance Setting OSD.
Faint shadow from the • Use the Power Management
static image displayed feature to turn off the monitor
at all times when not in use (for
appears on the screen more information, see Power
Management Modes.
• Alternatively, use a dynamically
changing screensaver.

NOTE: When choosing DVI-D / DP mode, the Auto Adjust function is
not available.
Troubleshooting  63

Product-Specific Problems
Specific Symptoms

What You
Experience

Screen image is too
small

Image is centered on • Check the Aspect Ratio setting
in the Display OSD.
screen, but does not
• Reset the monitor to Factory
fill entire viewing area
Settings.

Cannot adjust the
monitor with the
buttons on the front
panel

OSD does not appear
on the screen

No Input Signal when
user controls are
pressed

No picture, the LED
• Check the signal source. Ensure
the computer is not in the
light is white. When
power saving mode by moving
you press “up”, “down” the mouse or pressing any key
or “Menu” key, the
on the keyboard.
• Check whether the signal cable
message “ No input
is plugged in properly. Re-plug
signal” will appear.
the signal cable if necessary.
• Reset the computer or video
player.
The picture cannot fill • Due to different video formats
(aspect ratio) of DVDs, the
the height or width of
monitor may display in full
the screen
screen.
• Run the built-in diagnostics.

The picture does not
fill the entire screen

64  Troubleshooting

Possible Solutions

• Turn off the monitor, unplug
the power cord, plug back, and
then turn on the monitor.
• Check whether the OSD menu
is locked. If yes, press and hold
the button beside the Power
button for 10 seconds to
unlock (for more information,
see Lock).

Dell Soundbar Problems
Common Symptoms What You
Experience
No sound for system
where the Soundbar
draws power from an
AC adapter

No Sound

Distorted Sound

Possible Solutions

No power to
• Turn the Power/Volume knob
Soundbar - the power on the Soundbar clockwise to
the middle position; check if
indicator is off
the power indicator (white LED)
on the front of the Soundbar is
illuminated.
• Confirm that the power cable
from the Soundbar is plugged
into the adapter.
Soundbar has power - • Plug the audio line-in cable into
the computer’s audio out jack.
power indicator is on
• Set all volume controls to their
maximum and ensure that the
mute option is not enabled.
• Play some audio content on the
computer (example, audio CD,
or MP3).
• Turn the Power/Volume knob
on the Soundbar clockwise to a
higher volume setting.
• Clean and reseat the audio linein plug.
• Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).
Computer’s sound
• Clear any obstructions between
the Soundbar and the user.
card is used as the
• Confirm that the audio line-in
audio source
plug is completely inserted into
the jack of the sound card.
• Set all Windows volume
controls to their midpoints.
• Decrease the volume of the
audio application.
• Turn the Power/Volume knob
on the Soundbar counterclockwise to a lower volume
setting.
• Clean and re-seat the audio
line-in plug.
• Troubleshoot the computer’s
sound card.
• Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).
• Avoid using an audio cable
extension or audio jack
converter.

Troubleshooting  65

Distorted Sound

Unbalanced Sound
Output

Low Volume

Other audio source is • Clear any obstructions between
the Soundbar and the user.
used
• Confirm that the audio line-in
plug is completely inserted into
the jack of the audio source.
• Decrease the volume of the
audio source.
• Turn the Power/Volume knob
on the Soundbar counterclockwise to a lower volume
setting.
• Clean and reseat the audio linein plug.
Sound from only one • Clear any obstructions between
the Soundbar and the user.
side of Soundbar
• Confirm that the audio line-in
plug is completely inserted into
the jack of the sound card or
audio source.
• Set all Windows audio
balance controls (L-R) to their
midpoints.
• Clean and reseat the audio linein plug.
• Troubleshoot the computer’s
sound card.
• Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).
Volume is too low
• Clear any obstructions between
the Soundbar and the user.
• Turn the Power/Volume knob
on the Soundbar clockwise to
the maximum volume setting.
• Set all Windows volume
controls to their maximum.
• Increase the volume of the
audio application.
• Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player)

66  Troubleshooting

Appendix
WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.

For information on safety instructions, see the Product Information Guide.

FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory
compliance website located at www.dell.com\regulatory_compliance.
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received including
interference that may cause undesired operation

Contact Dell
For customers in the United States, call 800-WWW-DELL (800-9993355).
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or
Dell product catalog.
Dell provides several online and telephone-based support and service
options. Availability varies by country and product, and some services
may not be available in your area.
To get online monitor support content:
1. Visit www.dell.com/support/monitors
To contact Dell for sales, technical support, or customer service issues:
1. Visit www.dell.com/support.
2. Verify your country or region in the Choose A Country/Region
drop-down menu at the top left of the page.
3. Click Contact Us on the top left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.

Appendix  67

Setting Up Your Monitor
Setting the display resolution to 1600 x 900 (for E2015HV) or
1920 x 1080 (for E2215HV/E2715H) (Maximum)
For optimal display performance while using the Microsoft Windows
operating systems, set the display resolution to 1600 x 900 (for E2015HV)
or 1920 x 1080 (for E2215HV/E2715H) pixels by performing the following
steps:
In Windows Vista®, Windows® 7, Windows® 8 or Windows 8.1:
1. For Windows® 8 or Windows 8.1 only, select the Desktop tile to switch
to classic desktop.
2. Right-click on the desktop and click Screen Resolution.
3. Click the dropdown list of the screen resolution and select 1600 x 900
(for E2015HV) or 1920 x 1080 (for E2215HV/E2715H).
4. Click OK.
If you do not see 1600 x 900 (for E2015HV) or 1920 x 1080 (for E2215HV/
E2715H) as an option, you may need to update your graphics driver.
Please choose the scenario below that best describes the computer
system you are using, and follow the provided
1:If you have a Dell desktop or a Dell portable computer with Internet
access
2:If you have a non Dell desktop, portable computer, or graphics card

68  Setting Up Your Monitor

If you have a Dell desktop or a Dell portable computer with
Internet access
1. Go to http://www.dell.com/support, enter your service tag, and
download the latest driver for your graphics
2. After installing the drivers for your graphics adapter, attempt to set the
resolution to 1600 x 900 (for E2015HV) or 1920 x 1080 (for E2215HV/
E2715H) again.
NOTE: If you are unable to set the resolution to 1600 x 900 (for
E2015HV) or 1920 x 1080 (for E2215HV/E2715H), please contact Dell
to inquire about a graphics adapter that supports these resolutions.

If you have a non Dell desktop, portable computer, or
graphics card
In Windows Vista®, Windows® 7, Windows® 8 or Windows 8.1:
1. For Windows® 8 or Windows 8.1 only, select the Desktop tile to switch
to classic desktop.
2. Right-click on the desktop and click Personalization.
3. Click Change Display Settings.
4. Click Advanced Settings.
5. Identify your graphics controller supplier from the description at the
top of the window (e.g. NVIDIA, ATI, Intel etc.).
6. Please refer to the graphics card provider website for updated driver
(for example, http://www.ATI.com OR http://www.NVIDIA.com ).
7. After installing the drivers for your graphics adapter, attempt to set the
resolution to 1600 x 900 (for E2015HV) or 1920 x 1080 (for E2215HV/
E2715H) again.
NOTE: If you are unable to set the resolution to 1600 x 900 (for
E2015HV) or 1920 x 1080 (for E2215HV/E2715H), please contact the
manufacturer of your computer or consider purchasing a graphics
adapter that will support the video resolution of 1600 x 900 (for
E2015HV) or 1920 x 1080 (for E2215HV/E2715H) .

Setting Up Your Monitor  69

Procedures for setting up dual monitors in Windows Vista® ,
Windows® 7 , Windows® 8 or Windows® 8.1
For Windows Vista®
Connect the external monitor(s) to your laptop or desktop using a video
cable (VGA, DVI, DP, HDMI etc.) and follow any of the below setup
method.
Method 1: Using keyboard shortcut “Win+P”
1. Press the Windows logo key + P on your keyboard.
2. While holding down the Windows logo key, press P to toggle between
the display selections.

Method 2: Using the “Personalize” menu
1. Right-click on the desktop and click Personalize.

70  Setting Up Your Monitor

2. Click Display Settings.

3. Click Identify Monitors.
• You may need to restart your system and repeat steps 1 to 3 if the
system does not detect the added monitor.

Setting Up Your Monitor  71

For Windows® 7
Connect the external monitor(s) to your laptop or desktop using a video
cable (VGA, DVI, DP, HDMI etc.) and follow any of the below setup
method.
Method 1: Using keyboard shortcut “Win+P”
1. Press the Windows logo key + P on your keyboard.
2. While holding down the Windows logo key, press P to toggle between
the display selections.

Method 2: Using the “Screen Resolution” menu
1. Right-click on the desktop and click Screen resolution.

72  Setting Up Your Monitor

2. Click Multiple displays to choose a display selection. If you do not see
the additional monitor listed, click Detect.
• You may need to restart your system and repeat steps 1 to 3 if the
system does not detect the added monitor.

Setting Up Your Monitor  73

For Windows® 8 or Windows 8.1
Connect the external monitor(s) to your laptop or desktop using a video
cable (VGA, DVI, DP, HDMI etc.) and follow any of the below setup
method.
Method 1: Using keyboard shortcut “Win+P”
1. Press the Windows logo key + P on your keyboard.
2. While holding down the Windows logo key, press P to toggle between
the display selections.

Method 2: Using the “Screen Resolution” menu
1. From the Start screen, select Desktop tile to switch to the Classic
Windows desktop.

74  Setting Up Your Monitor

2. Right-click on the desktop and click Screen resolution.

3. Click Multiple displays to choose a display selection. If you do not see
the additional monitor listed, click Detect.
• You may need to restart your system and repeat steps 1 to 3 if the
system does not detect the added monitor.

Setting Up Your Monitor  75

Setting Display Styles For Multiple Monitor
After the external monitor(s) have been set up, users can select the
desired display style from Multiple displays menu: Duplicate, Extend,
Show Desktop On.
• Duplicate these displays: Duplicate the same screen on two monitors
with the same resolution, chosen based on the monitor with a lower
resolution.
For Windows Vista®
[DUPLICATE NOT AVAILABLE]
For Windows® 7

76  Setting Up Your Monitor

For Windows® 8 or Windows 8.1

Setting Up Your Monitor  77

• Extend these displays: This option is recommended when an external
monitor is connected to a laptop, and each monitor can display
different screen independently to improve user convenience. The
relative position of the screens can be set up here, for example monitor
1 may be set up to be to the left of monitor 2 or vice versa. This
depends on the physical position of the LCD monitor in relation to the
laptop. The horizontal line displayed on both monitors can be based on
the laptop or external monitor. These are all adjustable options, and all
a user need do is drag the monitor of the main screen to the extended
monitor.
For Windows Vista®

78  Setting Up Your Monitor

For Windows® 7

For Windows® 8 or Windows 8.1

Setting Up Your Monitor  79

• Show desktop only on…: Display the status of a particular monitor.
This option is typically chosen when the laptop is used as a PC so the
user can enjoy a large external monitor. Most current laptops support
mainstream resolutions. As shown in the figure above, the resolution
of the laptop monitor is only 1280 x 800, but after connecting a 27”
external LCD monitor, users can immediately improve their visual
enjoyment to 1920 x 1080 Full HD quality.
For Windows Vista®

80  Setting Up Your Monitor

For Windows® 7

Setting Up Your Monitor  81

For Windows® 8 or Windows 8.1

82  Setting Up Your Monitor

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