Dell S5830dn Printer Smart User Guide Manual User's En Us
User Manual: Dell dell-s5830dn-printer Dell S5830dn Smart Printer User Guide
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- Contents
- Safety information
- Learning about the printer
- Understanding the printer control panel
- Setting up and using the home screen applications
- Finding the IP address of the computer
- Accessing the Embedded Web Server
- Finding information about the home screen applications
- Customizing the home screen
- Using Background and Idle Screen
- Setting up Forms and Favorites
- Understanding Eco-Settings
- Setting up Remote Operator Panel
- Exporting and importing a configuration
- Additional printer setup
- Installing internal options
- Installing hardware options
- Attaching cables
- Setting up the printer software
- Networking
- Connecting the printer using the Wireless Setup Wizard
- Connecting the printer to a wireless network using Wi-Fi Protected Setup
- Connecting the printer to a wireless network using the Embedded Web Server
- Changing port settings after installing an internal solutions port
- Setting up serial printing (Windows only)
- Verifying printer setup
- Loading paper and specialty media
- Paper and specialty media guide
- Printing
- Understanding printer menus
- Saving money and the environment
- Securing the printer
- Maintaining the printer
- Managing the printer
- Clearing jams
- Avoiding jams
- Identifying jam locations
- Paper jam in the front cover
- Paper jam in the rear door
- Paper jam in the standard bin
- Paper jam in the duplex unit
- Paper jam in trays
- Paper jam in the multipurpose feeder
- Staple jam in the finisher
- Paper jam in the staple finisher
- Paper jam in the output expander
- Paper jam in the mailbox
- Troubleshooting
- Understanding the printer messages
- Cartridge, imaging unit mismatch [41.xy]
- Change [paper source] to [custom string] load [orientation]
- Change [paper source] to [custom type name] load [orientation]
- Change [paper source] to [paper size] load [orientation]
- Change [paper source] to [paper type] [paper size] load [orientation]
- Check tray [x] connection
- Close door or insert cartridge
- Close rear door
- Complex page, some data may not have printed [39]
- Configuration change, some held jobs were not restored [57]
- Defective flash detected [51]
- Disk full [62]
- Disk must be formatted for use in this device
- Disk near full. Securely clearing disk space.
- Empty the hole punch box
- Error reading USB drive. Remove USB.
- Error reading USB hub. Remove hub.
- Imaging unit low [84.xy]
- Imaging unit nearly low [84.xy]
- Imaging unit very low, [x] estimated pages remain [84.xy]
- Incompatible output bin [x] [59]
- Incompatible tray [x] [59]
- Incorrect paper size, open [paper source] [34]
- Insert hole punch box
- Insert staple cartridge
- Insert Tray [x]
- Install bin [x]
- Install Tray [x]
- Insufficient memory for Flash Memory Defragment operation [37]
- Insufficient memory, some Held Jobs were deleted [37]
- Insufficient memory, some held jobs will not be restored [37]
- Insufficient memory to collate job [37]
- Insufficient memory to support Resource Save feature [35]
- Load [paper source] with [custom string] [paper orientation]
- Load [paper source] with [custom type name] [paper orientation]
- Load [paper source] with [paper size] [paper orientation]
- Load [paper source] with [paper type] [paper size] [paper orientation]
- Load Multipurpose Feeder with [custom string] [paper orientation]
- Load Multipurpose Feeder with [custom type name] [paper orientation]
- Load Multipurpose Feeder with [paper size] [paper orientation]
- Load Multipurpose Feeder with [paper type] [paper size] [paper orientation]
- Load staples
- Maintenance kit low [80.xy]
- Maintenance kit nearly low [80.xy]
- Maintenance kit very low, [x] estimated pages remain [80.xy]
- Memory full [38]
- Network [x] software error [54]
- Non-Dell [supply type], see User’s Guide [33.xy]
- Not enough free space in flash memory for resources [52]
- Paper changes needed
- Parallel port [x] disabled [56]
- Reattach bin [x]
- Reattach bins [x] – [y]
- Reinstall missing or unresponsive cartridge [31.xy]
- Reinstall missing or unresponsive fuser [31.xy]
- Reinstall missing or unresponsive imaging unit [31.xy]
- Remove defective disk [61]
- Remove packaging material, [area name]
- Remove paper from all bins
- Remove paper from bin [x]
- Remove paper from [linked set bin name]
- Remove paper from standard output bin
- Replace cartridge, 0 estimated pages remain [88.xy]
- Replace defective imaging unit [31.xy]
- Replace imaging unit, 0 estimated pages remain [84.xy]
- Replace maintenance kit, 0 estimated pages remain [80.xy]
- Replace missing cartridge [31.xy]
- Replace missing fuser [31.xy]
- Replace missing imaging unit [31.xy]
- Replace unsupported cartridge [32.xy]
- Replace unsupported fuser [32.xy]
- Replace unsupported imaging unit [32.xy]
- Restore held jobs?
- Serial port [x] disabled [56]
- Some held jobs were not restored
- Standard network software error [54]
- Standard USB port disabled [56]
- Supply needed to complete job
- Too many bins attached [58]
- Too many disks installed [58]
- Too many flash options installed [58]
- Too many trays attached [58]
- Tray [x] paper size unsupported
- Unformatted flash detected [53]
- Unsupported disk
- Unsupported option in slot [x] [55]
- USB port [x] disabled [56]
- Solving printer problems
- Solving print problems
- Printing problems
- Confidential and other held documents do not print
- Envelope seals when printing
- Unable to read flash drive
- Incorrect characters print
- Job prints from the wrong tray or on the wrong paper
- Large jobs do not collate
- Multiple-language PDF files do not print
- Print job takes longer than expected
- Print jobs do not print
- Printing slows down
- Tray linking does not work
- Unexpected page breaks occur
- Print quality problems
- Characters have jagged or uneven edges
- Clipped pages or images
- Compressed images appear on prints
- Gray background on prints
- Horizontal voids appear on prints
- Incorrect margins on prints
- Paper curl
- Print irregularities
- Print is too dark
- Print is too light
- Printer is printing blank pages
- Printer is printing solid black pages
- Repeating defects appear on prints
- Shadow images appear on prints
- Skewed print
- Streaked horizontal lines appear on prints
- Streaked vertical lines appear on prints
- Transparency print quality is poor
- Toner specks appear on prints
- Toner fog or background shading appears on prints
- Toner rubs off
- Uneven print density
- Vertical voids appear on prints
- Printing problems
- Embedded Web Server does not open
- Contacting technical support
- Understanding the printer messages
- Appendix
- Index
Dell S5830dn Laser Printer
User's Guide
May 2016
Trademarks
Information in this document is subject to change without notice.
© 2016 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation; AirPrint,
the AirPrint logo, Mac, and the Mac logo are trademarks of Apple, Inc.; Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service
marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited. Google Cloud Print is a trademark of Google Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Contents
Safety information........................................................................................ 6
Conventions.......................................................................................................................................................... 6
Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Printer configurations......................................................................................................................................... 11
Understanding the printer control panel................................................. 13
Using the printer control panel.......................................................................................................................13
Understanding the status of the sleep button and indicator light.........................................................13
Understanding the home screen................................................................................................................... 14
Using the touch-screen buttons.....................................................................................................................15
Setting up and using the home screen applications.............................. 17
Finding the IP address of the computer....................................................................................................... 17
Accessing the Embedded Web Server.........................................................................................................17
Finding information about the home screen applications.......................................................................17
Customizing the home screen........................................................................................................................18
Using Background and Idle Screen...............................................................................................................18
Setting up Forms and Favorites..................................................................................................................... 18
Understanding Eco‑Settings........................................................................................................................... 19
Setting up Remote Operator Panel............................................................................................................... 19
Exporting and importing a configuration.................................................................................................... 20
Additional printer setup..............................................................................21
Installing internal options................................................................................................................................. 21
Installing hardware options.............................................................................................................................37
Attaching cables................................................................................................................................................ 39
Setting up the printer software....................................................................................................................... 41
Networking..........................................................................................................................................................42
Verifying printer setup......................................................................................................................................45
Loading paper and specialty media......................................................... 46
Setting the paper size and type.................................................................................................................... 46
Contents 2
Configuring Universal paper settings.......................................................................................................... 46
Loading the 250‑ or 550‑sheet tray.............................................................................................................46
Loading the 2100‑sheet tray.......................................................................................................................... 54
Loading the multipurpose feeder................................................................................................................. 60
Linking and unlinking trays............................................................................................................................. 64
Linking and unlinking trays ....................................................................................................................................... 64
Creating a custom name for a paper type............................................................................................................ 64
Assigning a custom paper type............................................................................................................................... 65
Paper and specialty media guide............................................................. 66
Using specialty media......................................................................................................................................66
Paper guidelines................................................................................................................................................68
Supported paper sizes, types, and weights................................................................................................ 71
Printing.........................................................................................................76
Printing a document..........................................................................................................................................76
Printing from a computer........................................................................................................................................... 76
Adjusting toner darkness .......................................................................................................................................... 76
Printing from a flash drive................................................................................................................................77
Printing from a flash drive ..........................................................................................................................................77
Supported flash drives and file types .................................................................................................................... 78
Printing from a mobile device........................................................................................................................ 79
Printing from a mobile device using Mopria Print Service ............................................................................... 79
Printing from a mobile device using Google Cloud Print.................................................................................. 79
Printing from a mobile device using AirPrint........................................................................................................ 79
Printing from a mobile device using Dell Document Hub ................................................................................ 79
Printing confidential and other held jobs....................................................................................................80
Storing print jobs in the printer................................................................................................................................ 80
Printing confidential and other held jobs.............................................................................................................. 80
Canceling a print job......................................................................................................................................... 81
Canceling a print job from the printer control panel........................................................................................... 81
Canceling a print job from the computer ............................................................................................................... 81
Understanding printer menus...................................................................82
Menus list............................................................................................................................................................ 82
Paper menu.........................................................................................................................................................83
Reports menu..................................................................................................................................................... 94
Network/Ports menu.........................................................................................................................................95
Security menu...................................................................................................................................................108
Settings menu.....................................................................................................................................................111
Contents 3
Help menu......................................................................................................................................................... 132
Saving money and the environment...................................................... 134
Saving paper and toner..................................................................................................................................134
Saving energy...................................................................................................................................................135
Recycling............................................................................................................................................................ 137
Securing the printer..................................................................................138
Using the security lock feature.....................................................................................................................138
Statement of Volatility.....................................................................................................................................138
Erasing volatile memory.................................................................................................................................139
Finding printer security information............................................................................................................139
Maintaining the printer............................................................................ 140
Cleaning the printer........................................................................................................................................ 140
Emptying the hole punch box.......................................................................................................................140
Checking the status of parts and supplies on the printer control panel............................................ 141
Estimated number of remaining pages....................................................................................................... 141
Ordering supplies............................................................................................................................................. 141
Storing supplies.................................................................................................................................................141
Replacing supplies...........................................................................................................................................142
Moving the printer........................................................................................................................................... 148
Managing the printer.................................................................................151
Checking the virtual display...........................................................................................................................151
Modifying confidential print settings............................................................................................................151
Copying printer settings to other printers.................................................................................................. 151
Clearing jams.............................................................................................153
Avoiding jams....................................................................................................................................................153
Identifying jam locations................................................................................................................................ 155
Paper jam in the front cover..........................................................................................................................157
Paper jam in the rear door.............................................................................................................................159
Paper jam in the standard bin........................................................................................................................161
Paper jam in the duplex unit.......................................................................................................................... 161
Paper jam in trays............................................................................................................................................ 162
Paper jam in the multipurpose feeder........................................................................................................163
Staple jam in the finisher............................................................................................................................... 165
Contents 4
Paper jam in the staple finisher....................................................................................................................168
Paper jam in the output expander...............................................................................................................169
Paper jam in the mailbox................................................................................................................................170
Troubleshooting........................................................................................ 172
Understanding the printer messages......................................................................................................... 172
Solving printer problems................................................................................................................................187
Solving print problems................................................................................................................................... 195
Embedded Web Server does not open..................................................................................................... 221
Contacting technical support...................................................................................................................... 222
Appendix................................................................................................... 223
Index...........................................................................................................225
Contents 5
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
Safety information 6
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If two or more optional finishers are installed, then remove the finishers individually from the printer.
Notes:
–Make sure to remove the topmost finisher first.
–To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.
•If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into
place.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Make sure there is adequate clearance around the printer.
•Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections,
such as a power cord, a fax feature or USB cable, during a lightning storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using a high-capacity tray or more than one
option. If you purchased a printer with a similar configuration, you may need additional furniture. For
more information, contact the place where you purchased the printer.
SAVE THESE INSTRUCTIONS.
Safety information 7
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Help to set up and use the printer:
•Accessing printer reports
•Accessing the Embedded Web Server
•Installing optional accessories
•Dell instructional videos
•Finding the service tag
•Routine printer maintenance
•Troubleshooting
Scan the Quick Response (QR) code or go to
Dell.com/QRL/Printer/S5830dn to view product
documents.
Initial setup instructions:
•Connecting the printer
•Installing the printer software
Setup documentation—The setup documentation
came with the printer.
Additional setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The
guides are available on the Software CD.
For more information, go to
www.dell.com/support/manuals.
Help using the printer software Help for Microsoft® Windows® or Macintosh
operating systems—Open a printer software program
or application, and then click Help.
Click to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.
Learning about the printer 8
What are you looking for? Find it here
The latest supplemental information, updates, and technical
support:
•Documentation
•Driver downloads
•Product upgrades
•Service call and repair information
•Order status
•Live chat support
•E‑mail support
•Voice support
www.dell.com/support/printers
Notes:
•Support contact information for your country or
region is found on the support Web site.
•Documentation came with the printer and is
available on the Software CD.
Have the following information ready when you
contact technical support:
•Service tag
•Express service code
Note: The service tag and express service code
appear on labels on the printer.
•Software and Drivers—Certified drivers for your printer
and installers for Dell printer software
•Readme files—Last‑minute technical changes, or
advanced technical reference materials for experienced
users or technicians
Software CD
•Supplies and accessories for your printer
•Replacement cartridges
www.dell.com/printers
You can purchase printer supplies online, by
telephone, or in select retail stores.
•Safety information for preparing to operate your printer
•Regulatory information
•Warranty information
Product Information Guide
Notes:
•The Product Information Guide may not be
available in your country or region.
•Documentation came with the printer and is
available on the Software CD.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
Learning about the printer 9
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any options, then leave enough room for them also. It is important to:
•Set up the printer near a properly grounded and easily accessible electrical outlet.
•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust.
–Away from stray staples and paper clips.
–Away from the direct airflow of air conditioners, heaters, or ventilators.
–Free from direct sunlight and humidity extremes.
•Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
1Right side 152 mm (6 in.)
2Front 508 mm (20 in.)
3Left side 152 mm (6 in.)
4Rear 152 mm (6 in.)
5Top 115 mm (4.5 in.)
Learning about the printer 10
Printer configurations
Basic model
1Standard bin
2Printer control panel
3Multipurpose feeder
4Standard 550‑sheet tray (Tray 1)
Fully configured model
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, contact the place where you purchased the printer.
Learning about the printer 11
Understanding the printer control panel
Using the printer control panel
Use the To
1Display •View the printer status.
•Set up and operate the printer.
2Home button Go to the home screen.
3Sleep button Enable Sleep mode or Hibernate mode.
Do the following to wake the printer from Sleep Mode:
•Press any hard button.
•Pull out Tray 1 or load paper in the multipurpose feeder.
•Open a door or cover.
•Send a print job from the computer.
•Perform a power‑on reset with the main power switch.
•Attach a device to the USB port on the printer.
4Keypad Enter numbers, letters, or symbols.
5Stop or Cancel button Stop all printer activity.
6Indicator light Check the status of the printer.
7USB port Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.
Understanding the status of the sleep button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Understanding the printer control panel 13
Indicator light Printer status
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
O The printer is o, idle or in Ready state.
Solid yellow The printer is in Sleep mode.
Blinking yellow The printer is entering or waking from Hibernate mode.
Blinking yellow for 0.1 second, then goes
completely o for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home
screen buttons and icons to initiate an action.
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Touch To
1Change Language Change the primary language of the printer.
2Bookmarks Create, organize, and save a set of bookmarks (URLs) into a tree view of folders and
file links.
Note: The tree view does not include bookmarks created within Forms and
Favorites, and the ones in the tree are not usable in Forms and Favorites.
3Held Jobs Display all current held jobs.
4USB View, select, or print photos and documents from a flash drive.
Note: This icon appears only when you return to the home screen while a memory
card or flash drive is connected to the printer.
Understanding the printer control panel 14
Touch To
5Menus Access printer menus.
Note: These menus are available only when the printer is in Ready state.
6Status message bar •Show the current printer status such as Ready or Busy.
•Show the status of printer supplies.
•Show intervention messages and the instructions on how to clear them.
7Status/Supplies •Show a printer warning or error message whenever the printer requires intervention
to continue processing.
•View more information on the printer warning or message, and on how to clear it.
8Tips View a context‑sensitive help information.
These may also appear on the home screen:
Touch To
Search Held Jobs Search current held jobs.
Jobs by user Access print jobs saved by user.
Profiles and Apps Access profiles and applications.
Features
Feature Description
Attendance message alert If an attendance message aects a function, then this icon appears and the
red indicator light blinks.
Warning If an error condition occurs, then this icon appears.
Printer IP address
Example: 123.123.123.123
The IP address of your printer is located at the top left corner of the home
screen. You can use the IP address when accessing the Embedded Web
Server to view and remotely configure printer settings.
Using the touch-screen buttons
Note: Your home screen may vary, depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Understanding the printer control panel 15
Touch th e To
1Radio button Select or clear an item.
2Up arrow Scroll up.
3Down arrow Scroll down.
4Accept button Save a setting.
5Cancel button •Cancel an action or a selection.
•Return to the previous screen.
Touch To
Return to the home screen.
Open a context-sensitive Help dialog on the printer control panel.
Scroll to the left.
Scroll to the right.
Understanding the printer control panel 16
Setting up and using the home screen
applications
Finding the IP address of the computer
For Windows users
1In the Run dialog box, type cmd to open the command prompt.
2Type ipconfig, and then look for the IP address.
For Macintosh users
1From System Preferences in the Apple menu, select Network.
2Select your connection type, and then click Advanced > TCP/IP.
3Look for the IP address.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings
even when you are not physically near the printer.
1Obtain the printer IP address:
•From the printer control panel home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
3Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Finding information about the home screen applications
Your printer comes with preinstalled home screen applications. Before you can use these applications, you
must first activate and set up these applications using the Embedded Web Server. For more information on
accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 17.
For detailed information on configuring and using the home screen applications, visit the Dell support Web site
at www.dell.com/support/printers.
Setting up and using the home screen applications 17
Customizing the home screen
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
2Do one or more of the following:
•Show or hide the icons of basic printer functions.
aClick Settings > General Settings > Home screen customization.
bSelect the check boxes to specify which icons appear on the home screen.
Note: If you clear a check box beside an icon, then the icon does not appear on the home
screen.
cClick Submit.
•Customize the icon for an application. For more information, see “Finding information about the home
screen applications” on page 17 or see the documentation that came with the application.
Using Background and Idle Screen
Icon Description
The application lets you customize the background and idle screen of your printer home screen.
1From the home screen, navigate to:
Change Background > select background to use
2Tou ch .
Setting up Forms and Favorites
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this
application. To check for updates of this User’s Guide, go to www.dell.com/support/manuals.
Use To
Streamline work processes by letting you quickly find and print frequently used online forms
directly from the printer home screen.
Note: The printer must have permission to access the network folder, FTP site, or Web site
where the bookmark is stored. From the computer where the bookmark is stored, use sharing,
security, and firewall settings to allow the printer at least a read access. For help, see the
documentation that came with your operating system.
Setting up and using the home screen applications 18
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
2Click Settings > Apps > Apps Management > Forms and Favorites.
3Click Add, and then customize the settings.
Notes:
•See the mouse-over help beside each field for a description of the setting.
•To make sure the location settings of the bookmark are correct, type the correct IP address of the
host computer where the bookmark is located. For more information on obtaining the IP address of
the host computer, see “Finding the IP address of the computer” on page 17.
•Make sure the printer has access rights to the folder where the bookmark is located.
4Click Apply.
To use the application, touch Forms and Favorites on the printer home screen, and then navigate through form
categories, or search for forms based on a form number, name, or description.
Understanding Eco‑Settings
Icon Description
The application lets you easily manage energy consumption, noise, toner, and paper usage
settings to help reduce the environmental impact of your printer.
Setting up Remote Operator Panel
This application enables you to interact with the printer control panel even when you are not physically near
the network printer. From your computer, you can view the printer status, release held print jobs, create
bookmarks, and do other print-related tasks.
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
2Click Settings > Remote Operator Panel Settings.
3Select the Enable check box, and then customize the settings.
4Click Submit.
To use the application, click Remote Operator Panel > Launch VNC Applet.
Setting up and using the home screen applications 19
Exporting and importing a configuration
You can export configuration settings into a text file, and then import the file to apply the settings to other
printers.
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2Export or import a configuration file for one or multiple applications.
For one application
aNavigate to:
Settings > Apps > Apps Management > select an application > Configure
bExport or import the configuration file.
Notes:
•If a JVM Out of Memory error occurs, then repeat the export process until the configuration file
is saved.
•If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click
Apply.
For multiple applications
aClick Settings > Import/Export.
bExport or import a configuration file.
Note: When importing a configuration file, click Submit to complete the process.
Setting up and using the home screen applications 20
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and then unplug the
power cord from the electrical outlet before continuing. If you have any other devices attached to the
printer, then turn them o as well, and unplug any cables going into the printer.
Available internal options
Note: Some options are available only in select printer models. For more information, contact the place
where you purchased your printer.
•Memory card
–DDR3 DIMM
–Flash memory
•Fonts
•Firmware cards
–Forms and Bar Code
–PRESCRIBE
–IPDS
•Printer hard disk
•Internal Solutions Ports (ISP)
Accessing the controller board
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
1Remove the controller board access cover.
Additional printer setup 21
2Using a screwdriver, loosen the screws on the controller board shield.
3Remove the shield.
4Use the following illustration to locate the appropriate connector:
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer first before touching any controller board electronic
component or connector.
Additional printer setup 22
1Internal Solutions Port or printer hard disk connector
2Option card connector
3Memory card connector
5Align the screws with the holes on the shield, and then reattach the shield.
Additional printer setup 23
6Tighten the screws on the shield.
7Reattach the access cover.
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer first before touching any controller board electronic
components or connectors.
Additional printer setup 24
An optional memory card can be purchased separately and attached to the controller board.
1Access the controller board.
For more information, see “Accessing the controller board” on page 21.
2Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so
may cause damage.
3Align the notch (1) on the memory card with the ridge (2) on the connector.
4Push the memory card straight into the connector, and then push the card toward the controller board wall
until it clicks into place.
5Reattach the controller board shield, and then the controller board access cover.
Additional printer setup 25
Installing an Internal Solutions Port
The controller board supports one optional Internal Solutions Port (ISP).
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer first before touching any controller board electronic
components or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 21.
2If an optional printer hard disk is installed, then remove the printer hard disk first.
For more information, see “Removing a printer hard disk” on page 35.
3Unpack the ISP kit.
1ISP solution
2Screw for attaching the plastic bracket to the ISP
3Screws for attaching the ISP mounting bracket to the controller board shield
4Plastic bracket
Additional printer setup 26
4Remove the metal cover from the ISP opening.
aLoosen the screw.
bLift the metal cover, and then pull it out completely.
5Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic
bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under
the plastic bracket.
Additional printer setup 27
6Install the ISP on the plastic bracket.
Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass
through the ISP opening in the controller board cage.
7Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
Additional printer setup 28
8Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.
Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
9Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.
10 Tighten the thumbscrew that is attached to the ISP.
Warning—Potential Damage: Do not screw it on too tightly.
11 Connect the ISP solution interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color-coded.
Additional printer setup 29
Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have other devices attached to the printer, then
turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 21.
2Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Additional printer setup 30
3Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
4Push the card firmly into place as shown in the illustration.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be flushed against the controller
board.
5Close the controller board access door.
Note: When the printer software and any hardware options are installed, it may be necessary to manually
add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 41.
Installing a printer hard disk
Note: This task requires a flat‑head screwdriver.
Additional printer setup 31
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer first before touching any controller board electronic
components or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 21.
2Unpack the printer hard disk.
3Locate the appropriate connector on the controller board cage.
Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
Additional printer setup 32
To install a printer hard disk onto the ISP:
aRemove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
bAlign the standos of the printer hard disk to the holes in the ISP, and then press the printer hard disk
down until the standos are in place.
Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press
on the center of the printer hard disk. Doing so may cause damage.
cInsert the plug of the printer hard disk interface cable into the receptacle of the ISP.
Note: The plugs and receptacles are color‑coded.
Additional printer setup 33
4Align the standos of the printer hard disk to the holes in the controller board cage, and then press the
printer hard disk down until the standos are in place.
Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on
the center of the printer hard disk. Doing so may cause damage.
Note: Make sure the cables are neatly tucked under the printer hard disk.
5Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color‑coded.
Additional printer setup 34
Removing a printer hard disk
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Additional printer setup 35
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 21.
2Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the
printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage
the latch before pulling out the cable.
Additional printer setup 36
3Remove the screws holding the printer hard disk in place.
4Remove the printer hard disk.
5Set aside the printer hard disk.
Installing hardware options
Order of installation
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
Additional printer setup 37
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, contact the place where you purchased the printer.
Install the printer and any hardware options you have purchased in the following order:
•Caster base
•2100‑sheet tray or spacer
•Optional 550‑sheet tray
•Printer
For more information on installing a caster base, optional 550‑sheet tray, spacer, or 2100‑sheet tray, see the
setup sheet that came with the option.
Installing optional trays
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using a high-capacity tray or more than one
option. If you purchased a printer with a similar configuration, you may need additional furniture. For
more information, contact the place where you purchased the printer.
1Turn o the printer.
2Unpack the optional tray, and then remove all packing material.
Additional printer setup 38
3Pull out the tray, and then remove any packing material from inside the tray.
4Insert the tray.
5Place the tray near the printer.
6Align the printer with the tray, and then slowly lower the printer into place.
7Turn the printer back on.
Note: When the printer software and any optional trays are installed, you may need to manually add the
options in the printer driver to make them available for print jobs. For more information, see “Add in g
available options in the print driver” on page 41.
Attaching cables
CAUTION—POTENTIAL INJURY: Do not set up this product or make any electrical or cabling
connections, such as a power cord, a fax feature, or USB cable, during a lightning storm.
Additional printer setup 39
Connect the printer to the computer using a USB cable or Ethernet cable.
Make sure to match the following:
•The USB symbol on the cable with the USB symbol on the printer
•The appropriate Ethernet cable to the Ethernet port
•The appropriate parallel cable with the parallel port
Use the To
1Parallel port Connect the printer to a computer.
Note: This can also be used in installing an optional Internal Solutions Port
(ISP).
2USB port Attach an optional wireless network adapter.
3Ethernet port Connect the printer to a network.
4USB printer port Connect the printer to a computer.
5Security slot Attach a lock that will secure the controller board.
6Printer power cord socket Connect the printer to a properly grounded electrical outlet.
Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the
area shown while actively printing. Loss of data or a malfunction can occur.
Note: This feature is available only if you purchase optional trays and a caster base.
After attaching the Ethernet cable and power cord, neatly tuck the cables in the channels at the back of the printer.
Additional printer setup 40
Setting up the printer software
Installing the printer software
1Obtain a copy of the software installer package.
2Run the installer, and then follow the instructions on the computer screen.
3For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Adding available options in the print driver
For Windows users
1Open the printers folder.
2Select the printer you want to update, and then do the following:
•For Windows 7 or later, select Printer properties.
•For earlier versions, select Properties.
3Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4Apply the changes.
Additional printer setup 41
For Macintosh users
1From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2Navigate to the list of hardware options, and then add any installed options.
3Apply the changes.
Networking
Notes:
•Purchase a wireless network adapter before setting up the printer on a wireless network. To install the
wireless network adapter, see the instruction sheet that came with the adapter.
•A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP),
Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Connecting the printer using the Wireless Setup Wizard
Before you begin, make sure that:
•A wireless network adapter is installed in the printer and is working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
•An Ethernet cable is disconnected from the printer.
•Active NIC is set to Auto. To set this to Auto, navigate to:
> Network/Ports > Active NIC > Auto >
Note: Make sure to turn o the printer, then wait for at least five seconds, and then turn the printer back on.
1From the printer control panel, navigate to:
> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup
2Select a wireless connection setup.
Use To
Search for networks Show available wireless connections.
Note: This menu shows all broadcast secured or unsecured SSIDs.
Enter a network name Manually type the SSID.
Note: Make sure to type the correct SSID.
Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup.
3Follow the instructions on the printer display.
Additional printer setup 42
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
Before you begin, make sure that:
•The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more
information, see the documentation that came with your access point.
•A wireless network adapter installed in your printer is attached and working properly. For more information,
see the instruction sheet that came with the wireless network adapter.
Using the Push Button Configuration method
1From the printer control panel, navigate to:
> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup >
Wi‑Fi Protected Setup > Start Push Button Method
2Follow the instructions on the printer display.
Using the Personal Identification Number (PIN) method
1From the printer control panel, navigate to:
> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup >
Wi‑Fi Protected Setup > Start PIN Method
2Copy the eight‑digit WPS PIN.
3Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
•The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4Access the WPS settings. For more information, see the documentation that came with your access
point.
5Enter the eight‑digit PIN, and then save the setting.
Connecting the printer to a wireless network using the Embedded Web
Server
Before you begin, make sure that:
•Your printer is connected temporarily to an Ethernet network.
•A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer control panel. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Network/Ports > Wireless.
Additional printer setup 43
3Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID, security method, preshared key or passphrase, network
mode, and channel.
4Click Submit.
5Turn o the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then
turn the printer back on.
6To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.
Changing port settings after installing an internal solutions port
Notes:
•If the printer has a static IP address, then do not change the configuration.
•If the computers are configured to use the network name instead of an IP address, then do not change
the configuration.
•If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet
connection, then disconnect the printer from the Ethernet network.
For Windows users
1Open the printers folder.
2From the shortcut menu of the printer with the new ISP, open the printer properties.
3Configure the port from the list.
4Update the IP address.
5Apply the changes.
For Macintosh users
1From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.
2Type the IP address in the address field.
3Apply the changes.
Setting up serial printing (Windows only)
After installing the serial or communication (COM) port, configure the printer and the computer.
Note: Serial printing reduces print speed.
1Set the parameters in the printer.
aFrom the control panel, navigate to the menu for the port settings.
bLocate the menu for the serial port settings, and then adjust the settings, if necessary.
cSave the settings.
2From your computer, open the printers folder, and then select your printer.
Additional printer setup 44
3Open the printer properties, and then select the COM port from the list.
4Set the COM port parameters in Device Manager.
Use the Run dialog box to open the command prompt, and then type devmgmt.msc.
Verifying printer setup
Printing a menu settings page
From the home screen, navigate to:
> Reports > Menu Settings Page
Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This
page also provides important information that aids network printing configuration.
1From the home screen, navigate to:
> Reports > Network Setup Page
2Check the first section of the network setup page, and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be
malfunctioning. Consult a system support person for a solution, and then print another network setup page.
Additional printer setup 45
Loading paper and specialty media
The selection and handling of paper and specialty media can aect how reliably documents print. For more
information, see “Avoiding jams” on page 153 and “Storing paper” on page 70.
Setting the paper size and type
From the home screen navigate to:
> Paper Menu > Paper Size/Type > select a tray > select the paper size or type >
Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the
printer menus.
Notes:
•The smallest supported Universal size is 70 x 127 mm (2.76 x 5 inches) for one‑sided printing and
105 x 148 mm (4.13 x 5.83 inches) for two‑sided (duplex) printing.
•The largest supported Universal size is 216 x 356 mm (8.5 x 14 inches) for one‑sided and two‑sided
printing.
•When printing on paper less than 210 mm (8.3 inches) wide, the printer may print at a reduced speed
after a period of time to ensure the best print performance.
1From the home screen, navigate to:
> Paper Menu > Universal Setup > Units of Measure > select a unit of measure
2Tou ch Portrait Width or Portrait Height.
3Select the width or height, and then touch .
Loading the 250‑ or 550‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Pull out the tray.
Notes:
•When loading folio‑, legal‑, or Oficio‑size paper, lift the tray slightly and pull it out completely.
•Do not remove trays while a job prints or while Busy appears on the display. Doing so may cause a
jam.
Loading paper and specialty media 46
2Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks
into place.
Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Loading paper and specialty media 47
3Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the
paper being loaded.
Notes:
•Lock the length guide for all paper sizes.
•Use the paper size indicators at the bottom of the tray to help position the guides.
Loading paper and specialty media 48
4Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
5Load the paper stack with the printable side facedown.
Note: Make sure the paper or envelope is loaded properly.
•There are dierent ways of loading letterhead depending on whether an optional staple finisher is
installed or not.
Loading paper and specialty media 49
Without an optional staple finisher With an optional staple finisher
One‑sided printing One‑sided printing
Two‑sided printing Two‑sided printing
•If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the
long edge of the paper are on the right side of the tray.
One‑sided printing Two‑sided printing
Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Loading paper and specialty media 50
•Do not slide the paper into the tray. Load paper as shown in the illustration.
•If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on
the left side of the tray.
Loading paper and specialty media 51
•Make sure the paper is below the solid line, which is the maximum paper fill indicator.
Warning—Potential Damage: Overfilling the tray can cause paper jams.
Loading paper and specialty media 52
•When using card stock, labels, or other types of specialty media, make sure the paper is below the
dashed line, which is the alternate paper fill indicator.
6For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then
lock the length guide.
7Insert the tray.
8From the printer control panel, set the paper size and paper type in the Paper menu to match the paper
loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media 53
Loading the 2100‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Pull out the tray.
2Adjust the width and length guides.
Loading A5‑size paper
aPull up and slide the width guide to the position for A5.
Loading paper and specialty media 54
bSqueeze and slide the length guide to the position for A5 until it clicks into place.
cRemove the A5 length guide from its holder.
dInsert the A5 length guide into its designated slot.
Note: Press the A5 length guide until it clicks into place.
Loading paper and specialty media 55
Loading A4‑, letter‑, legal‑, Oficio‑, and Folio‑size paper
aPull up and slide the width guide to the correct position for the size of the paper being loaded.
bIf the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length
guide is not attached, then proceed to step d.
Loading paper and specialty media 56
cPut the A5 length guide in its holder.
dSqueeze the length guide and slide it to the correct position for the size of the paper being loaded until
it clicks into place.
Loading paper and specialty media 57
3Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.
4Load the paper stack with the printable side facedown.
Note: Make sure the paper is loaded properly.
•There are dierent ways of loading letterhead depending on whether an optional staple finisher is
installed or not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing One‑sided printing
Two‑sided printing Two‑sided printing
•If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the
long edge of the paper are on the right side of the tray.
One‑sided printing Two‑sided printing
Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Loading paper and specialty media 58
•Make sure the paper is below the maximum paper fill indicator.
Warning—Potential Damage: Overfilling the tray can cause paper jams.
5Insert the tray.
Note: Press the paper stack down while inserting the tray.
Loading paper and specialty media 59
6From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in
the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading the multipurpose feeder
1Pull down the multipurpose feeder door.
Note: Do not load or close the multipurpose feeder while a job is printing.
Loading paper and specialty media 60
2Pull the multipurpose feeder extender.
Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.
3Slide the width guide to the correct position for the size of the paper being loaded.
Note: Use the paper size indicators on the bottom of tray to help position the guides.
Loading paper and specialty media 61
4Prepare the paper or specialty media for loading.
•Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.
•Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
•Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on
a level surface.
5Load the paper or specialty media.
Note: Slide the stack gently into the multipurpose feeder until it comes to a stop.
•Load only one size and type of paper or specialty media at a time.
•Make sure the paper fits loosely in the multipurpose feeder, lies flat, and is not bent or wrinkled.
•There are dierent ways of loading letterhead depending on whether an optional staple finisher is
installed or not.
Without an optional staple finisher With an optional staple finisher
One‑sided printing One‑sided printing
Two‑sided printing Two‑sided printing
•If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the
long edge of the paper are on the right side of the tray.
Loading paper and specialty media 62
One‑sided printing Two‑sided printing
Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
•Load envelopes with the flap side down and on the left of the multipurpose feeder.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives. These envelopes may severely damage the printer.
•Make sure the paper or specialty media is below the maximum paper fill indicator.
Warning—Potential Damage: Overfilling the feeder can cause paper jams.
Loading paper and specialty media 63
6For custom- or Universal-size paper, adjust the width guides to lightly touch the sides of the stack.
7From the Paper menu on the printer control panel, set the paper size and type in the Paper menu to match
the paper loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Linking and unlinking trays
Linking and unlinking trays
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu.
3Change the paper size and type settings for the trays you are linking.
•To link trays, make sure the paper size and type for the tray match that of the other tray.
•To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4Click Submit.
Note: You can also change the paper size and type settings using the printer control panel. For more
information, see “Setting the paper size and type” on page 46.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the
printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur
if settings are not properly configured.
Creating a custom name for a paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu > Custom Names.
3Select a custom name, and then type a custom paper type name.
4Click Submit.
5Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Loading paper and specialty media 64
Using the printer control panel
1From the home screen, navigate to:
> Paper Menu > Custom Names
2Select a custom name, and then type a custom paper type name.
3Tou ch .
4Tou ch Custom Types, and then verify that the new custom paper type name has replaced the custom name.
Assigning a custom paper type
Using the Embedded Web Server
Assign a custom paper type name to a tray when linking or unlinking trays.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu > Custom Types.
3Select a custom paper type name, and then select a paper type
Note: Paper is the factory default paper type for all user‑defined custom names.
4Click Submit.
Using the printer control panel
1From the home screen, navigate to:
> Paper Menu > Custom Types
2Select a custom paper type name, and then select a paper type
Note: Paper is the factory default paper type for all user‑defined custom names.
3Tou ch .
Loading paper and specialty media 65
Paper and specialty media guide
Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content,
thickness, and texture, can significantly aect print quality.
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
card stock loaded in the tray.
•Print samples on the card stock being considered for use before buying large quantities.
•Specify the paper texture and weight from the tray settings to match the paper loaded in the tray.
•Preprinting, perforation, and creasing may significantly aect the print quality and cause jams or other paper
feed problems.
•Before loading the card stock on the tray, flex and fan the card stock to loosen them. Straighten the edges
on a level surface.
Tips on using envelopes
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
envelopes loaded in the tray.
•Print samples on the envelopes being considered for use before buying large quantities.
•Use envelopes designed specifically for laser printers.
•For best performance, use envelopes made from 90‑g/m2 (24‑lb) paper or 25% cotton.
•Use only new envelopes from undamaged packages.
•To optimize performance and minimize jams, do not use envelopes that:
–Have excessive curl or twist.
–Are stuck together or damaged in any way.
–Have windows, holes, perforations, cutouts, or embossing.
–Have metal clasps, string ties, or folding bars.
–Have an interlocking design.
–Have postage stamps attached.
–Have any exposed adhesive when the flap is in the sealed or closed position.
–Have bent corners.
–Have rough, cockle, or laid finishes.
•Adjust the width guides to fit the width of the envelopes.
•Before loading the envelopes on the tray, flex and fan the envelopes to loosen them. Straighten the edges
on a level surface.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal
envelopes.
Paper and specialty media guide 66
Tips on using labels
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
labels loaded in the tray.
•Print samples on labels being considered for use before buying large quantities.
•Use labels designed specifically for laser printers.
•Do not use labels with slick backing material.
•Use full label sheets. Partial sheets may cause labels to peel o during printing, resulting in a jam. Partial
sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner
cartridge warranties.
•Do not use labels with exposed adhesive.
•Before loading labels on the tray, flex and fan labels to loosen them. Straighten the edges on a level surface.
Tips on using letterhead
•Use letterhead designed specifically for laser printers.
•Print samples on the letterhead being considered for use before buying large quantities.
•Before loading letterhead, flex and fan the sheets to prevent them from sticking together.
•Page orientation is important when printing on letterhead.
Source Printing Printable side Paper orientation
Trays One‑sided Facedown Load the sheet with the
top edge toward the
front of the tray.
Trays Two‑sided Faceup Load the sheet with the
bottom edge entering
the printer first.
Multipurpose feeder One‑sided Faceup Load the sheet with the
top edge entering the
printer first.
Multipurpose feeder Two‑sided Facedown Load the sheet with the
bottom edge entering
the printer first.
Note: Check with the manufacturer or vendor to determine whether the preprinted letterhead is acceptable
for laser printers.
Tips on using transparencies
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
transparencies loaded in the tray.
•Print a test page on the transparencies being considered for use before buying large quantities.
•Use transparencies designed specifically for laser printers.
•Avoid getting fingerprints on the transparencies to prevent print quality problems.
•Before loading transparencies, flex and fan the sheets to prevent them from sticking together.
Paper and specialty media guide 67
Paper guidelines
Paper characteristics
The following paper characteristics aect print quality and reliability. Consider these factors before printing on
them:
Weight
The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m2 (16–
47‑lb) grain long paper. The 2100‑sheet tray can automatically feed paper weights up to 60–135 g/m2 (16–36‑lb)
grain long paper. Paper lighter than 60 g/m2 (16 lb) might not be sti enough to feed properly, and may cause
jams.
Note: Two‑sided printing is supported for 60–176 g/m2 (16–47‑lb) paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to
printing and can cause feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 300
Sheeld points; smoothness between 150 and 250 Sheeld points produces the best print quality.
Moisture content
The amount of moisture in paper aects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes
that can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–176 g/m2 (16–47‑lb) paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality.
Paper containing fibers such as cotton can negatively aect paper handling.
Paper and specialty media guide 68
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:
•Always use new, undamaged paper.
•Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
•Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
•Use grain long for 60–90‑g/m2 (16–24‑lb) paper.
•Use only forms and letterhead printed using an oset lithographic or engraved printing process.
•Avoid paper with rough or heavily textured surfaces.
•Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
•Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
determines whether or not the ink in the preprinted form or letterhead will aect print quality.
•When in doubt, contact your paper supplier.
Using recycled paper and other oce papers
As an environmentally conscientious company, we support the use of recycled paper produced specifically for
use in laser (electrophotographic) printers.
While no blanket statement can be made that all recycled paper will feed well, we consistently test papers that
represent recycled cut size copier papers available on the global market. This scientific testing is conducted
with rigor and discipline. Many factors are taken into consideration both separately and as a whole, including
the following:
•Amount of post-consumer waste (We test up to 100% post-consumer waste content.)
•Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
•Moisture content (Business papers should have low moisture: 4–5%.)
•Bending resistance and proper stiness means optimum feeding through the printer.
•Thickness (impacts how much can be loaded into a tray)
•Surface roughness (measured in Sheeld units, impacts print clarity and how well toner fuses to the paper)
•Surface friction (determines how easily sheets can be separated)
•Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it
moves through the printer)
•Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper aects the degree
of control over foreign matter. And while recycled papers are one good path to printing in an environmentally
responsible manner, they are not perfect. The energy required to de-ink and deal with additives such as
colorants and “glue” often generates more carbon emissions than does normal paper production. However,
using recycled papers enables better resource management overall.
Paper and specialty media guide 69
We concern ourselves with the responsible use of paper in general based on life cycle assessments of its
products. To gain a better understanding of the impact of printers on the environment, the company
commissioned a number of life cycle assessments and found that paper was identified as the primary contributor
(up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life). This
is due to the energy-intensive manufacturing processes required to make paper.
Thus, we seek to educate customers and partners on minimizing the impact of paper. Using recycled paper is
one way. Eliminating excessive and unnecessary paper consumption is another. We are well-equipped to help
customers minimize printing and copying waste. In addition, the company encourages purchasing paper from
suppliers who demonstrate their commitment to sustainable forestry practices.
We do not endorse specific suppliers, although a converter’s product list for special applications is maintained.
However, the following paper choice guidelines will help alleviate the environmental impact of printing:
1Minimize paper consumption.
2Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry
Stewardship Council (FSC) or The Program for the Endorsement of Forest Certification (PEFC). These
certifications guarantee that the paper manufacturer uses wood pulp from forestry operators that employ
environmentally and socially responsible forest management and restoration practices.
3Choose the most appropriate paper for printing needs: normal 75 or 80 g/m2 certified paper, lower weight
paper, or recycled paper.
Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:
•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers
•Preprinted papers with chemicals that may contaminate the printer
•Preprinted papers that can be aected by the temperature in the printer fuser
•Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (±
0.9 in.), such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with
a software application to successfully print on these forms.)
•Coated papers (erasable bond), synthetic papers, thermal papers
•Rough-edged, rough or heavily textured surface papers or curled papers
•Recycled papers that fail EN12281:2002 (European testing)
•Paper weighing less than 60 g/m2 (16 lb)
•Multiple part forms or documents
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
•For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
•Store paper in cartons, on a pallet or shelf, rather than on the floor.
•Store individual packages on a flat surface.
•Do not store anything on top of individual paper packages.
•Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Paper and specialty media guide 70
Supported paper sizes, types, and weights
Paper types and weights supported by the printer
The printer engine supports 60–176‑g/m2 (16–47‑lb) paper weights.
Paper type 250‑ or 550‑sheet
trays
2100‑sheet tray Multipurpose feeder Duplex
Paper
Card stock X
Plain Envelope X X
Rough Envelope X X
Paper labels X X
Pharmacy labels X
Transparencies* X X
* Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information,
see “Tips on using transparencies” on page 67.
Paper sizes supported by the printer
Note: When printing on paper less than 210 mm (8.3 inches) wide, the printer may print at a reduced speed
after a period of time to ensure the best print performance.
Paper size1Dimensions Standard or
optional 250‑
or 550‑sheet
tray
Optional
2100‑sheet tray
Multipurpose
feeder
Duplex
A4 210 x 297 mm
(8.3 x 11.7 in.)
A5 148 x 210 mm
(5.8 x 8.3 in.)
2
A6 105 x 148 mm
(4.1 x 5.8 in.)
X
JIS B5 182 x 257 mm
(7.2 x 10.1 in.)
X
1 If your preferred default paper size cannot be set in the printer control panel, then you may select common paper
sizes that correspond to the position of the length guide in the tray from the Paper Size/Type menu. If the paper
size is not available, then select Universal or turn o tray size sensing. For more information, contact technical
support.
2 Paper is supported in long‑edge orientation.
3 Universal is supported in duplex mode only if the width is from 105 mm (4.13 in.) to 216 mm (8.5 in.), and the length
is from 148 mm (5.83 in.) to 356 mm (14 in.).
Paper and specialty media guide 71
Paper size1Dimensions Standard or
optional 250‑
or 550‑sheet
tray
Optional
2100‑sheet tray
Multipurpose
feeder
Duplex
Letter 216 x 279 mm
(8.5 x 11 in.)
Legal 216 x 356 mm
(8.5 x 14 in.)
Executive 184 x 267 mm
(7.3 x 10.5 in.)
X
Oficio 216 x 340 mm
(8.5 x 13.4 in.)
Folio 216 x 330 mm
(8.5 x 13 in.)
Statement 140 x 216 mm
(5.5 x 8.5 in.)
X
Universal3105 x 148 mm to
216 x 356 mm
(4.13 x 5.83 in. to
8.5 x 14 in.)
X
70 x 127 mm to
216 x 356 mm
(2.76 x 5 to
8.5 x 14 in.)
XX X
7 3/4 Envelope
(Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
X X
9 Envelope 98 x 225 mm
(3.9 x 8.9 in.)
X X
10 Envelope 105 x 241 mm
(4.1 x 9.5 in.)
X X
DL Envelope 110 x 220 mm
(4.3 x 8.7 in.)
X X
C5 Envelope 162 x 229 mm
(6.38 x 9.01 in.)
X X
B5 Envelope 176 x 250 mm
(6.93 x 9.84 in.)
X X
1 If your preferred default paper size cannot be set in the printer control panel, then you may select common paper
sizes that correspond to the position of the length guide in the tray from the Paper Size/Type menu. If the paper
size is not available, then select Universal or turn o tray size sensing. For more information, contact technical
support.
2 Paper is supported in long‑edge orientation.
3 Universal is supported in duplex mode only if the width is from 105 mm (4.13 in.) to 216 mm (8.5 in.), and the length
is from 148 mm (5.83 in.) to 356 mm (14 in.).
Paper and specialty media guide 72
Paper size1Dimensions Standard or
optional 250‑
or 550‑sheet
tray
Optional
2100‑sheet tray
Multipurpose
feeder
Duplex
Other Envelope 98 x 162 mm
(3.9 x 6.4 in.) to
176 x 250 mm
(6.9 x 9.8 in.)
X X
1 If your preferred default paper size cannot be set in the printer control panel, then you may select common paper
sizes that correspond to the position of the length guide in the tray from the Paper Size/Type menu. If the paper
size is not available, then select Universal or turn o tray size sensing. For more information, contact technical
support.
2 Paper is supported in long‑edge orientation.
3 Universal is supported in duplex mode only if the width is from 105 mm (4.13 in.) to 216 mm (8.5 in.), and the length
is from 148 mm (5.83 in.) to 356 mm (14 in.).
Paper sizes, types, and weights supported by the output options
Supported paper sizes
Paper size 4‑bin mailbox Output expander
and high‑capacity
output expander
Staple finisher Staple, hole punch
finisher
A6 XX
A5 11,3
JIS B5 2 2
Executive 2 2
Letter
A4
Legal 3
Folio
Oficio
Statement 2 2
Universal 43,4
Envelopes XXX
1 The finisher staples the paper if it is loaded long edge first.
2 The finisher stacks the paper but does not staple or punch holes in it.
3 The finisher stacks and staples the paper but does not punch holes in it.
4 The finisher staples the paper if its width is from 210 mm (8.27 in.) to 217 mm (8.54 in.).
Paper and specialty media guide 73
Supported paper types and weights
Paper type Paper weight 4‑bin mailbox Output
expander and
high‑capacity
output expander
Staple finisher Staple, hole
punch finisher
Plain Paper 90–176 g/m2
(24–47 lb bond) XXX
60–90 g/m2
(16–24 lb bond)
Card Stock 163 g/m2
(90 Ib index) X 1 1
199 g/m2
(110 Ib index) XXX
Transparency2146 g/m2
(39 Ib bond) X 1 1
Recycled 90–176 g/m2
(24–47 lb bond) XXX
60–90 g/m2
(16–24 lb bond)
Paper labels 180 g/m2
(48 Ib bond) XXX
Dual web and
Integrated
180 g/m2
(48 Ib bond) XXX
Bond 90–176 g/m2
(24–47 lb bond) XXX
60–90 g/m2
(16–24 lb bond)
Envelope 105 g/m2
(28 Ib bond) XXX
Rough Envelope 105 g/m2
(28 Ib bond) XXX
Letterhead 90–176 g/m2
(24–47 lb bond) XXX
60–90 g/m2
(16–24 lb bond)
1 The finisher stacks the paper but does not staple or punch holes in it.
2 Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information,
see “Tips on using transparencies” on page 67.
Paper and specialty media guide 74
Paper type Paper weight 4‑bin mailbox Output
expander and
high‑capacity
output expander
Staple finisher Staple, hole
punch finisher
Preprinted 90–176 g/m2
(24–47 lb bond) XXX
60–90 g/m2
(16–24 lb bond)
Colored Paper 90–176 g/m2
(24–47 lb bond) XXX
60–90 g/m2
(16–24 lb bond)
Light paper 90–176 g/m2
(24–47 lb bond) XXX
60–90 g/m2
(16–24 lb bond)
Heavy paper 90–176 g/m2
(24–47 lb bond) XXX
60–90 g/m2
(16–24 lb bond)
Rough/cotton 90–176 g/m2
(24–47 lb bond) XXX
60–90 g/m2
(16–24 lb bond)
Custom type [x] 90–176 g/m2
(24–47 lb bond) XXX
60–90 g/m2
(16–24 lb bond)
1 The finisher stacks the paper but does not staple or punch holes in it.
2 Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information,
see “Tips on using transparencies” on page 67.
Paper and specialty media guide 75
Printing
Printing a document
Printing from a computer
Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the
printer before sending the print job.
1With a document open, click File > Print.
2If necessary, adjust the settings.
3Send the print job.
Adjusting toner darkness
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Print Settings > Quality Menu > Toner Darkness.
3Adjust the setting, and then click Submit.
Using the printer control panel
1From the home screen, navigate to:
> Settings > Print Settings > Quality Menu > Toner Darkness
2Adjust the setting, and then touch .
Printing 76
Printing from a flash drive
Printing from a flash drive
Notes:
•Before printing an encrypted PDF file, you will be prompted to type the file password from the printer
control panel.
•You cannot print files for which you do not have printing permissions.
1Insert a flash drive into the USB port.
Notes:
•A flash drive icon appears on the printer home screen when a flash drive is inserted.
•If you insert the flash drive when the printer requires attention, such as when a jam has occurred,
then the printer ignores the flash drive.
•If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After
these print jobs are processed, you may need to view the held jobs list to print documents from the
flash drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data can occur.
Printing 77
2From the printer control panel, touch the document you want to print.
3Touch the arrows to specify the number of copies for printing, and then touch Print.
Notes:
•Do not remove the flash drive from the USB port until the document has finished printing.
•If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held
Jobs on the home screen to print files from the flash drive.
Supported flash drives and file types
Notes:
•High‑speed USB flash drives must support the full‑speed standard. Low-speed USB devices are not
supported.
•USB flash drives must support the File Allocation Table (FAT) system. Devices formatted with New
Technology File System (NTFS) or any other file system are not supported.
Recommended flash drives File type
Many flash drives are tested and approved for use with the printer. For more information,
visit www.dell.com/support/printers.
Documents:
•.pdf
•.xps
Images:
•.dcx
•.gif
•.jpeg or .jpg
•.bmp
•.pcx
•.ti or .tif
•.png
•.fls
Printing 78
Printing from a mobile device
Note: Make sure that the printer and mobile device share the same wireless network. For information on
configuring the wireless settings of your mobile device, see the documentation that came with the device.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1From the home screen of your mobile device, launch a compatible application.
2Tap Print, and then select the printer.
3Send the print job.
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1From the home screen of your mobile device, launch an enabled application.
2Tap Print, and then select the printer.
3Send the print job.
Printing from a mobile device using AirPrint
AirPrintTM is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Note: This application is supported only in some Apple devices.
1From the home screen of your mobile device, launch a compatible application.
2Select an item to print, and then tap the share icon.
3Tap Print, and then select the printer.
4Send the print job.
Printing from a mobile device using Dell Document Hub
1From Google Play, download the Dell Document Hub application.
2From the home screen of your mobile device, tap .
3Select the item to print.
4Tap Print.
Printing 79
Printing confidential and other held jobs
Storing print jobs in the printer
1From the home screen, navigate to:
> Security > Confidential Print > select a print job type
Use To
Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and
PIN are deleted.
Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer
control panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 0–9.
Repeat Job Expiration Print and store print jobs in the printer memory.
Verify Job Expiration Print one copy of a print job and hold the remaining copies. It lets you
examine if the first copy is satisfactory or not. The print job is
automatically deleted from the printer memory when all copies are
printed.
Reserve Job Expiration Store print jobs for printing at a later time.
Note: The print jobs are held until deleted from the Held Jobs menu.
Notes:
•Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
•You can set the printer to store print jobs in the printer memory until you start the print job from the
printer control panel.
•All print jobs that can be initiated by the user at the printer are called held jobs.
2Tou ch .
Printing confidential and other held jobs
Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and
Reserve jobs are held in the printer until you delete them.
For Windows users
1With a document open, click File > Print.
2Click Properties, Preferences, Options, or Setup.
3Click Print and Hold.
4Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a
confidential print job, also enter a four‑digit PIN.
5Click OK or Print.
Printing 80
6From the printer home screen, release the print job.
•For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > Print
•For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print
For Macintosh users
1With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2From the print options or Copies & Pages pop‑up menu, choose Job Routing.
3Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a
confidential print job, also enter a four‑digit PIN.
4Click OK or Print.
5From the printer home screen, release the print job.
•For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > Print
•For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print
Canceling a print job
Canceling a print job from the printer control panel
1From the home screen, touch Cancel Jobs, or press on the keypad.
2Touch the job you want to cancel, and then touch .
3Press on the keypad to return to the home screen.
Canceling a print job from the computer
1Depending on the operating system, do either of the following:
•Open the printers folder, and then select your printer.
•From the System Preferences in the Apple menu, navigate to your printer.
2Select the print job to cancel.
Printing 81
Understanding printer menus
Menus list
Paper Menu Reports Network/Ports
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Custom Names
Custom Bin Names
Universal Setup
Bin Setup
Menu Settings Page
Device Statistics
Stapler Test
Network Setup Page1
Profiles List
Print Fonts
Print Directory
Print Demo
Asset Report
Event Log Summary
Active NIC
Standard Network2
Standard USB
Parallel [x]
Serial [x]
SMTP Setup
Security Settings Help
Miscellaneous Security Settings
Confidential Print
Erase Temporary Data Files
Security Audit Log
Set Date and Time
General Settings
Print Settings
Print All Guides
Print Quality
Printing Guide
Media Guide
Print Defects Guide
Menu Map
Information Guide
Connection Guide
Moving Guide
1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.
2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].
Understanding printer menus 82
Paper menu
Default Source menu
Use To
Default Source
Tray [x]
Multipurpose Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Notes:
•Tray 1 (standard tray) is the factory default setting.
•From the Paper menu, set Configure MP to "Cassette" for
Multipurpose Feeder to appear as a menu setting.
•If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked.
When one tray is empty, the print job continues using the linked tray.
Paper Size/Type menu
Use To
Tray [x] Size
A4
A5
A6
JIS‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the paper size loaded in each tray.
Notes:
•Letter is the U.S. factory default setting. A4 is the international
factory default setting.
•If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked. The
multipurpose feeder may also be linked. When one tray is empty,
the print job continues using the linked tray.
•The A6 paper size is supported only in Tray 1 and in the
multipurpose feeder.
Note: Only installed trays and feeders are listed in this menu.
Understanding printer menus 83
Use To
Tray [x] Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type loaded in each tray.
Notes:
•Plain Paper is the factory default setting for Tray 1.
Custom Type [x] is the factory default setting for all other trays.
•If available, a user‑defined name will appear instead of Custom
Type [x].
•Use this menu to configure automatic tray linking.
MP Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the paper size loaded in the multipurpose feeder.
Notes:
•Letter is the U.S. factory default setting. A4 is the international
factory default setting.
•From the Paper menu, set Configure MP to “Cassette” for MP
Feeder Size to appear as a menu.
•The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.
Note: Only installed trays and feeders are listed in this menu.
Understanding printer menus 84
Use To
MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type loaded in the multipurpose feeder.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure to “Cassette” for MP Feeder
Type to appear as a menu.
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size being manually loaded.
Note: Letter is the U.S. factory default setting. A4 is the international
factory default setting.
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type being manually loaded.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure MP to “Manual” for Manual
Paper Type to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
Understanding printer menus 85
Use To
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the envelope size being manually loaded.
Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the
international factory default setting.
Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Configure MP menu
Use To
Configure MP
Cassette
Manual
First
Determine when the printer selects paper from the multipurpose feeder.
Notes:
•Cassette is the factory default setting. Cassette configures the
multipurpose feeder as the automatic paper source.
•Manual sets the multipurpose feeder only for manual‑feed print jobs.
•First configures the multipurpose feeder as the primary paper
source.
Substitute Size menu
Use To
Substitute Size
O
Statement/A5
Letter/A4
All Listed
Substitute a specified paper size if the requested paper size is not
available.
Notes:
•All Listed is the factory default setting. All available substitutions are
allowed.
•O indicates that no size substitutions are allowed.
•Setting a size substitution lets the print job continue without Change
Paper appearing.
Understanding printer menus 86
Paper Texture menu
Use To
Plain Texture
Smooth
Normal
Rough
Specify the relative texture of the plain paper loaded in a specific tray.
Note: Normal is the factory default setting.
Card Stock Texture
Smooth
Normal
Rough
Specify the relative texture of the card stock loaded in a specific tray.
Notes:
•Normal is the factory default setting.
•These options appear only if card stock is supported.
Transparency Texture
Smooth
Normal
Rough
Specify the relative texture of the transparencies loaded in a specific tray.
Note: Normal is the factory default setting.
Recycled Texture
Smooth
Normal
Rough
Specify the relative texture of the recycled paper loaded in a specific tray.
Note: Normal is the factory default setting.
Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the labels loaded in a specific tray.
Note: Normal is the factory default setting.
Vinyl Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the vinyl labels loaded in a specific tray.
Note: Normal is the factory default setting.
Bond Texture
Smooth
Normal
Rough
Specify the relative texture of the bond paper loaded in a specific tray.
Note: Rough is the factory default setting.
Envelope Texture
Smooth
Normal
Rough
Specify the relative texture of the envelopes loaded in a specific tray.
Note: Normal is the factory default setting.
Rough Envelope Texture
Rough
Specify the relative texture of the rough envelopes loaded in a specific tray.
Note: Rough is the factory default setting.
Letterhead Texture
Smooth
Normal
Rough
Specify the relative texture of the letterhead loaded in a specific tray.
Note: Normal is the factory default setting.
Understanding printer menus 87
Use To
Preprinted Texture
Smooth
Normal
Rough
Specify the relative texture of the preprinted paper loaded in a specific tray.
Note: Normal is the factory default setting.
Colored Texture
Smooth
Normal
Rough
Specify the relative texture of the colored paper loaded in a specific tray.
Note: Normal is the factory default setting.
Light Texture
Smooth
Normal
Rough
Specify the relative texture of the light paper loaded in a specific tray.
Note: Normal is the factory default setting.
Heavy Texture
Smooth
Normal
Rough
Specify the relative texture of the heavy paper loaded in a specific tray.
Note: Normal is the factory default setting.
Rough/Cotton Texture
Rough
Specify the relative texture of the rough or cotton paper loaded in a specific tray.
Note: Rough is the factory default setting.
Custom [x] Texture
Smooth
Normal
Rough
Specify the relative texture of the custom paper loaded in a specific tray.
Note: Normal is the factory default setting.
Paper Weight menu
Use To
Plain Weight
Light
Normal
Heavy
Specify the relative weight of the plain paper loaded.
Note: Normal is the factory default setting.
Card Stock Weight
Light
Normal
Heavy
Specify the relative weight of the card stock loaded.
Note: Normal is the factory default setting.
Transparency Weight
Light
Normal
Heavy
Specify the relative weight of the transparencies loaded.
Note: Normal is the factory default setting.
Recycled Weight
Light
Normal
Heavy
Specify the relative weight of the recycled paper loaded.
Note: Normal is the factory default setting.
Understanding printer menus 88
Use To
Labels Weight
Light
Normal
Heavy
Specify the relative weight of the labels loaded.
Note: Normal is the factory default setting.
Vinyl Labels Weight
Light
Normal
Heavy
Specify the relative weight of the vinyl labels loaded.
Note: Normal is the factory default setting.
Bond Weight
Light
Normal
Heavy
Specify the relative weight of the bond paper loaded.
Note: Normal is the factory default setting.
Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the envelope loaded.
Note: Normal is the factory default setting.
Rough Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the rough envelope loaded.
Note: Normal is the factory default setting.
Letterhead Weight
Light
Normal
Heavy
Specify the relative weight of the letterhead loaded.
Note: Normal is the factory default setting.
Preprinted Weight
Light
Normal
Heavy
Specify the relative weight of the preprinted paper loaded.
Note: Normal is the factory default setting.
Colored Weight
Light
Normal
Heavy
Specify the relative weight of the colored paper loaded.
Note: Normal is the factory default setting.
Light Weight
Light
Specify that the weight of the paper loaded is light.
Heavy Weight
Heavy
Specify that the weight of the paper loaded is heavy.
Rough/Cotton Weight
Light
Normal
Heavy
Specify the relative weight of the cotton or rough paper loaded.
Note: Normal is the factory default setting.
Understanding printer menus 89
Use To
Custom [x] Weight
Light
Normal
Heavy
Specify the relative weight of the custom paper loaded.
Notes:
•Normal is the factory default setting.
•The options appear only when the custom type is supported.
Paper Loading menu
Use To
Card Stock Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Card
Stock as the paper type.
Recycled Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Recycled as the paper type.
Labels Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Labels
as the paper type.
Vinyl Labels Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Vinyl
Labels as the paper type.
Bond Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Bond
as the paper type.
Letterhead Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Letterhead as the paper type.
Preprinted Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Preprinted as the paper type.
Colored Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Colored as the paper type.
Light Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Light
as the paper type.
Notes:
•O is the factory default setting for all Paper Loading menu selections.
•Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected
from Print Properties or the print dialog, depending on your operating system.
Understanding printer menus 90
Use To
Heavy Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Heavy
as the paper type.
Rough/Cotton Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Rough
or Cotton as the paper type.
Custom [x] Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Custom [x] as the paper type.
Note: Custom [x] Loading is available only when the custom
type is supported.
Notes:
•O is the factory default setting for all Paper Loading menu selections.
•Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected
from Print Properties or the print dialog, depending on your operating system.
Custom Types menu
Use To
Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Associate a paper or specialty media type with a factory default custom type name or a
user‑defined custom name created from the Embedded Web Server.
Notes:
•Paper is the factory default setting.
•The custom media type must be supported by the selected tray or multipurpose feeder to
print from that source.
Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Specify a paper type when Recycled is selected in other menus.
Notes:
•Paper is the factory default setting.
•The custom media type must be supported by the selected tray or multipurpose feeder to
print from that source.
Custom Names menu
Use To
Custom Name [x] Specify a custom name for a paper type. This name replaces Custom
Type [x] in the printer menus.
Custom Bin Names menu
Note: This menu appears only in touch‑screen printer models.
Understanding printer menus 91
Use To
Standard Bin Specify a custom name for the standard bin.
Bin [x] Specify a custom name for Bin [x].
Universal Setup menu
Use To
Units of Measure
Inches
Millimeters
Identify the units of measure.
Notes:
•Inches is the U.S. factory default setting.
•Millimeters is the international factory default setting.
Portrait Width
3–14.17 inches
76–360 mm
Set the portrait width.
Notes:
•If the width exceeds the maximum, then the printer uses the
maximum width allowed.
•8.5 inches is the U.S. factory default setting. You can increase
the width in 0.01‑inch increments.
•216 mm is the international factory default setting. You can
increase the width in 1‑mm increments.
Portrait Height
3–14.17 inches
76–360 mm
Set the portrait height.
Notes:
•If the height exceeds the maximum, then the printer uses the
maximum height allowed.
•14 inches is the U.S. factory default setting. You can increase the
height in 0.01‑inch increments.
•356 mm is the international factory default setting. You can
increase the height in 1‑mm increments.
Feed Direction
Short Edge
Long Edge
Specify the feed direction if the paper can be loaded in either
direction.
Notes:
•Short Edge is the factory default setting.
•Long Edge appears only when the longest edge is shorter than
the maximum width supported in the tray.
Understanding printer menus 92
Bin Setup menu
Use To
Output Bin
Standard Bin
Bin [x]
Specify the default bin.
Notes:
•If multiple bins are assigned the same name, then
the name appears only once in the menu.
•Standard Bin is the factory default setting.
Configure Bins
Mailbox
Link
Mail Overflow
Link Optional
Type Assignment
Specify configuration options for bins.
Notes:
•Mailbox is the factory default setting. This setting
treats each bin as a separate mailbox.
•Link configures all available bins as one large bin.
•Mail Overflow configures each bin as a separate
mailbox.
•Link Optional links all available bins except the
standard bin and only appears when at least two
optional bins are installed.
•Type Assignment assigns each paper type to a
bin or linked bin set.
•Bins assigned the same name are automatically
linked unless Link Optional is selected.
Overflow Bin
Standard Bin
Bin [x]
Specify an alternative bin when a designated bin is full.
Notes:
•Standard Bin is the factory default setting.
•If multiple bins are assigned the same name, then
the name only appears once in the bin list.
•[x] can be any number between 1 and 12 if the
appropriate optional bins are installed.
Understanding printer menus 93
Use To
Assign Type/Bin
Plain Paper Bin
Card Stock Bin
Transparency Bin
Recycled Bin
Labels Bin
Vinyl Labels Bin
Bond Bin
Envelope Bin
Rough Envelope Bin
Letterhead Bin
Preprinted Bin
Colored Bin
Light Paper Bin
Heavy Paper Bin
Rough/Cotton Bin
Custom [x] Bin
Select a bin for each supported paper type.
For each type, select the following options:
Disabled
Standard Bin
Bin [x]
Notes:
•Disabled is the factory default setting.
•[x] can be any number between 1 and 12 if the
appropriate optional bins are installed.
•If multiple bins are assigned the same name, then
the name only appears once in the bin list.
Reports menu
Reports menu
Use To
Menu Settings Page Print a report on the current printer menu settings, supplies status, and a list
of installed hardware options.
Device Statistics Print a report containing printer statistics such as supply information and
number of printed pages.
Stapler Test Print a report about the status of the staple finisher.
Note: This menu item appears only if an optional staple finisher is
installed.
Network Setup Page Print a report about the printer network settings.
Note: This menu item appears only in network printers or printers
connected to print servers.
Network [x] Setup Page Print a report about the printer network settings.
Note: This menu item appears only in network printers or printers
connected to print servers, and when there is more than one network
option installed.
Profiles List Print a list of profiles stored in the printer.
Print Fonts
PCL Fonts
PostScript Fonts
Print a report of all the fonts available for the printer language currently set
in the printer.
Understanding printer menus 94
Use To
Print Directory Print a list of all the resources stored in an optional flash memory card or
printer hard disk.
Notes:
•Job Buer Size must be set to 100%.
•Make sure that the memory card or hard disk is installed and working
properly.
Print Demo
Demo Page
[list of available demo pages]
Print demo files that are available in the firmware, flash, and disk options.
Asset Report Print a report containing printer asset information such as serial number and
model name.
Event Log Summary Print a summary of logged events.
Network/Ports menu
Active NIC menu
Use To
Active NIC
Auto
[list of available network cards]
Allow the printer to connect to a network.
Notes:
•Auto is the factory default setting.
•This menu item appears only if an optional network adapter is installed.
Standard Network or Network [x] menu
Note: Only active ports appear in this menu.
Use To
Energy Ecient Ethernet
Enable
Disable
Reduce power consumption when the printer receives no data from the
Ethernet network.
Note: Enable is the factory default setting.
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•If PCL SmartSwitch is disabled, then the printer does not examine
incoming data and it uses the default printer language specified in the
Setup menu.
Understanding printer menus 95
Use To
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job requires
it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•If PS SmartSwitch is disabled, then the printer does not examine
incoming data and it uses the default printer language specified in the
Setup menu.
NPA Mode
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting.
•The printer automatically restarts when the setting is changed from the
control panel.
Network Buer
Auto
3KB to [maximum size allowed]
Set the size of the network input buer.
Notes:
•Auto is the factory default setting.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Network Buer, disable or
reduce the size of the parallel, serial, and USB buers.
•The printer automatically restarts when the setting is changed from the
control panel.
Job Buering
O
On
Auto
Temporarily store print jobs in the printer hard disk before printing. This menu
only appears when a formatted disk is installed.
Notes:
•O is the factory default setting.
•The printer automatically restarts when the setting is changed from the
control panel. The menu selection is then updated.
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Note: Auto is the factory default setting.
Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
Show and set the printer network settings.
Note: The Wireless menu appears only when the printer is connected to a
wireless network.
Understanding printer menus 96
Reports menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > Reports
•Network/Ports > Network [x] > Network [x] Setup > Reports
Use To
Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP
address.
Network Card menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > Network Card
•Network/Ports > Network [x] > Network [x] Setup > Network Card
Use To
View Card Status
Connected
Disconnected
View the connection status of the wireless network adapter.
View Card Speed View the speed of an active wireless network adapter.
Network Address
UAA
LAA
View the network addresses.
Job Timeout
0, 10–225 seconds
Set the amount of time it takes for a network print job to be canceled.
Notes:
•“90 seconds” is the factory default setting.
•A setting value of 0 disables the timeout.
•If a value between 1 and 9 is selected, then Invalid appears on the
display, and the value is not saved.
Banner Page
O
On
Allow the printer to print a banner page.
Note: O is the factory default setting.
TCP/IP menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > TCP/IP
•Network/Ports > Network [x] > Network [x] Setup > TCP/IP
Note: This menu is available only in network printers or printers attached to print servers.
Use To
Set Hostname Set the current TCP/IP host name.
Note: This can be changed only from the Embedded Web Server.
Understanding printer menus 97
Use To
IP Address View or change the current TCP/IP address.
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto
IP settings to O. It also sets Enable BOOTP and Enable RARP to O on
systems that support BOOTP and RARP.
Netmask View or change the current TCP/IP netmask.
Gateway View or change the current TCP/IP gateway.
Enable DHCP
On
O
Specify the DHCP address and parameter assignment.
Note: On is the factory default setting.
Enable RARP
On
O
Specify the RARP address assignment setting.
Note: O is the factory default setting.
Enable BOOTP
On
O
Specify the BOOTP address assignment setting.
Note: On is the factory default setting.
Enable AutoIP
Ye s
No
Specify the Zero Configuration Networking setting.
Note: Yes is the factory default setting.
Enable FTP/TFTP
Ye s
No
Enable the built-in FTP server, which lets you send files to the printer using File
Transfer Protocol.
Note: Yes is the factory default setting.
Enable HTTP Server
Ye s
No
Enable the built-in Web server (Embedded Web Server). When enabled, the
printer can be monitored and managed remotely using a Web browser.
Note: Yes is the factory default setting.
WINS Server Address View or change the current WINS server address.
Enable DDNS
Ye s
No
View or change the current DDNS setting.
Note: Yes is the factory default setting.
Enable mDNS
Ye s
No
View or change the current mDNS setting.
Note: Yes is the factory default setting.
DNS Server Address View or change the current DNS server address.
Backup DNS Server Address View or change the backup DNS server addresses.
Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Ye s
No
View or change the current HTTPS setting.
Note: Yes is the factory default setting.
Understanding printer menus 98
IPv6 menu
To access the menu, navigate to any of the following:
•Network/Ports menu > Standard Network > Standard Network Setup > IPv6
•Network/Ports menu > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers that are attached to print servers.
Use To
Enable IPv6
On
O
Enable IPv6 in the printer.
Note: On is the factory default setting.
Auto Configuration
On
O
Specify whether or not the network adapter accepts the automatic
IPv6 address configuration entries provided by a router.
Note: On is the factory default setting.
Set Hostname Set the host name.
Note: These settings can be changed only from the Embedded
Web Server.
View Address
View Router Address
Enable DHCPv6
On
O
Enable DHCPv6 in the printer.
Note: On is the factory default setting.
Wireless menu
Note: This menu is available only in printers connected to a wireless network or printer models that have a
wireless network adapter.
To access the menu, navigate to:
Network/Ports > Network [x] > Network [x] Setup > Wireless
Use To
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
•Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given period of time.
•Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Enable/Disable WPS Auto‑detection
Enable
Disable
Automatically detect the connection method that an access point
with WPS uses—Start Push Button Method or Start PIN Method.
Note: Disable is the factory default setting.
Understanding printer menus 99
Use To
Network Mode
BSS Type
Infrastructure
Ad hoc
Specify the network mode.
Notes:
•Infrastructure is the factory default setting. This lets the printer
access a network using an access point.
•Ad hoc configures wireless connection directly between the
printer and a computer.
Compatibility
802.11b/g
802.11b/g/n
Specify the wireless standard for the wireless network.
Note: 802.11b/g/n is the factory default setting.
Choose Network Select an available network for the printer to use.
View Signal Quality View the quality of the wireless connection.
View Security Mode View the encryption method for the wireless network.
AppleTalk menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > AppleTalk
•Network/Ports > Network [x] > Network [x] Setup > AppleTalk
Use To
Activate
Ye s
No
Enable or disable AppleTalk support.
Note: No is the factory default setting.
View Name Show the assigned AppleTalk name.
Note: The AppleTalk name can be changed only from the Embedded
Web Server.
View Address Show the assigned AppleTalk address.
Note: The AppleTalk address can be changed only from the Embedded
Web Server.
Set Zone
[list of zones available on the
network]
Provide a list of AppleTalk zones available on the network.
Note: The default zone for the network is the factory default setting.
Understanding printer menus 100
Standard USB menu
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a USB port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if the PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if the PS
SmartSwitch is set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if the PCL SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if the PCL
SmartSwitch is set to O.
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then process it appropriately.
•The printer automatically restarts when changing the setting from the
printer control panel. The menu selection is then updated.
USB Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the USB input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering. Any jobs already buered on the printer
hard disk are printed before normal processing resumes.
•The USB buer size value can be changed in 1-K increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the USB Buer, disable or
reduce the size of the parallel, serial, and network buers.
•The printer automatically restarts when the setting is changed from the
printer control panel. The menu selection is then updated.
Understanding printer menus 101
Use To
Job Buering
O
On
Auto
Temporarily store print jobs in the printer hard disk before printing.
Notes:
•O is the factory default setting.
•On buers jobs on the printer hard disk.
•Auto buers print jobs only if the printer is busy processing data from
another input port.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•Auto is the factory default setting.
•On processes raw binary PostScript print jobs.
•O filters print jobs using the standard protocol.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
Parallel [x] menu
Note: This menu appears only when an optional parallel card is installed.
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a serial port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if PS SmartSwitch is
set to O.
Understanding printer menus 102
Use To
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if PCL SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if PCL SmartSwitch is set to
O.
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Parallel Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the parallel input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering. Any print jobs already buered on the
printer hard disk are printed before normal processing resumes.
•The parallel buer size setting can be changed in 1‑KB increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Parallel Buer, disable or
reduce the size of the USB, serial, and network buers.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Job Buering
O
On
Auto
Temporarily store print jobs on the printer hard disk before printing.
Notes:
•O is the factory default setting.
•On buers print jobs on the printer hard disk.
•Auto buers print jobs only if the printer is busy processing data from
another input port.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Advanced Status
On
O
Enable bidirectional communication through the parallel port.
Notes:
•On is the factory default setting.
•O disables parallel port negotiation.
Understanding printer menus 103
Use To
Protocol
Standard
Fastbytes
Specify the parallel port protocol.
Notes:
•Fastbytes is the factory default setting. It provides compatibility with most
existing parallel ports and is the recommended setting.
•Standard tries to resolve parallel port communication problems.
Honor Init
On
O
Determine if the printer honors printer hardware initialization requests from the
computer.
Notes:
•O is the factory default setting.
•The computer requests initialization by activating the Init signal from the
parallel port. Many personal computers activate the Init signal each time
the computer is turned on.
Parallel Mode 2
On
O
Determine if the parallel port data is sampled on the leading or trailing edge of
a strobe.
Note: On is the factory default setting.
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•Auto is the factory default setting.
•O filters print jobs using the standard protocol.
•On processes raw binary PostScript print jobs.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
Serial [x] menu
Note: This menu appears only when an optional serial card is installed.
Understanding printer menus 104
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a serial port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if PS SmartSwitch is
set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if PCL SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if PCL SmartSwitch is set to
O.
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then processes it appropriately.
•When set to On, the printer performs NPA processing. If the data is not in
NPA format, it is rejected as bad data.
•When set to O, the printer does not perform NPA processing.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Serial Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the serial input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering. Any jobs already buered on the disk are
printed before normal processing is resumed.
•The serial buer size setting can be changed in 1‑KB increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Serial Buer, disable or
reduce the size of the parallel, serial, and network buers.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Understanding printer menus 105
Use To
Job Buering
O
On
Auto
Temporarily store print jobs on the printer hard disk before printing.
Notes:
•O is the factory default setting. The printer does not buer print jobs on
the printer hard disk.
•On buers print jobs on the printer hard disk.
•Auto buers print jobs only if the printer is busy processing data from
another input port.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Protocol
DTR
DTR/DSR
XON/XOFF
XON/XOFF/DTR
XONXOFF/DTRDSR
Select the hardware and software handshaking settings for the serial port.
Notes:
•DTR is the factory default setting.
•DTR/DSR is a hardware handshaking setting.
•XON/XOFF is a software handshaking setting.
•XON/XOFF/DTR and XON/XOFF/DTR/DSR are combined hardware and
software handshaking settings.
Robust XON
On
O
Determine whether the printer communicates availability to the computer.
Notes:
•O is the factory default setting.
•This menu item applies only to the serial port if Serial Protocol is set to
XON/XOFF.
Baud
1200
2400
4800
9600
19200
38400
57600
115200
138200
172800
230400
345600
Specify the rate at which data can be received through the serial port.
Notes:
•9600 is the factory default setting.
•138200, 172800, 230400, and 345600 baud rates are only displayed in
the Standard Serial menu. These settings do not appear in the Serial
Option 1, Serial Option 2, or Serial Option 3 menus.
Data Bits
7
8
Specify the number of data bits sent in each transmission frame.
Note: 8 is the factory default setting.
Parity
Even
Odd
None
Ignore
Set the parity for serial input and output data frames.
Note: None is the factory default setting.
Understanding printer menus 106
Use To
Honor DSR
On
O
Determine whether the printer uses the DSR Signal.
Notes:
•O is the factory default setting.
•DSR is a handshaking signal used by most serial cables. The serial port
uses DSR to distinguish data sent by the computer from data created by
electrical noise in the serial cable. The electrical noise can cause stray
characters to print. Set this to On to prevent stray characters from
printing.
SMTP Setup menu
Use To
Primary SMTP Gateway Specify SMTP server gateway and port information.
Note: 25 is the default SMTP gateway port.
Primary SMTP Gateway Port
Secondary SMTP Gateway
Secondary SMTP Gateway Port
SMTP Timeout
5–30
Specify the amount of time in seconds before the server stops trying
to send an e‑mail.
Note: 30 is the factory default setting.
Reply Address Specify a reply address of up to 128 characters in the e-mail sent by
the printer.
Use SSL
Disabled
Negotiate
Required
Set the printer to use SSL for increased security when connecting to
the SMTP server.
Notes:
•Disabled is the factory default setting.
•When the Negotiate setting is used, the SMTP server
determines if SSL will be used.
SMTP Server Authentication
No authentication required
Login/Plain
CRAM‑MD5
Digest‑MD5
NTLM
Kerberos 5
Specify the type of user authentication required for printing
privileges.
Note: “No authentication required” is the factory default setting.
Understanding printer menus 107
Use To
Device‑Initiated E‑mail
None
Use Device SMTP Credentials
Specify what credentials will be used when communicating to the
SMTP server. Some SMTP servers require credentials to send an e-
mail.
Notes:
•None is the factory default setting for Device‑Initiated E‑mail
and User‑Initiated E‑mail.
•Device Userid and Device Password are used to log in to the
SMTP server when Use Device SMTP Credentials is selected.
Device Userid
Device Password
Kerberos 5 Realm
NTLM Domain
Security menu
Miscellaneous Security Settings menu
Use To
Login Restrictions
Panel Login Timeout
Remote Login Timeout
Limit the number and time frames of failed login attempts from the printer
control panel before all users are locked out.
Notes:
•Panel Login Timeout specifies how long the printer remains idle on the
printer control panel before automatically logging the user o. Select
from 1 to 900 seconds. 30 seconds is the factory default setting.
•Remote Login Timeout specifies how long a remote interface remains
idle before automatically logging the user o. Select from 1 to 120
seconds. 10 minutes is the factory default setting.
Confidential Print menu
Use To
Max Invalid PIN
O
2–10
Limit the number of times an invalid PIN can be entered.
Notes:
•This menu appears only when a formatted, non-defective printer hard disk is
installed.
•Once the limit is reached, the print jobs for that user name and PIN are deleted.
Confidential Job Expiration
O
1 hour
4 hours
24 hours
1 week
Limit the amount of time a confidential print job stays in the printer before it is deleted.
Notes:
•If the “Confidential Job Expiration” setting is changed while confidential print
jobs reside in the printer RAM or printer hard disk, then the expiration time for
those print jobs does not change to the new default value.
•If the printer is turned o, then all confidential jobs held in the printer RAM are
deleted.
Note: O is the factory default setting.
Understanding printer menus 108
Use To
Repeat Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs.
Verify Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs needing verification.
Reserve Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs for printing at a later time.
Note: O is the factory default setting.
Disk Wiping menu
Disk Wiping erases only print job data on the printer hard disk that are not currently in use by the file system.
All permanent data on the printer hard disk are preserved, such as downloaded fonts, macros, and held jobs.
Note: This menu appears only when a formatted, non-defective printer hard disk is installed.
Use To
Wiping Mode
Auto
Specify the mode for disk wiping.
Automatic Method
Single pass
Multiple pass
Mark all disk space used by a previous print job. This method does not permit
the file system to reuse this space until it has been cleared.
Notes:
•“Single pass” is the factory default setting.
•Only automatic wiping enables users to activate disk wiping without
having to turn the printer o for an extended amount of time.
•Highly confidential information should be wiped using only the Multiple
pass method.
Understanding printer menus 109
Security Audit Log menu
Use To
Export Log Let an authorized user export the audit log.
Notes:
•To export the audit log from the printer control panel, a flash drive must
be attached to the printer.
•The audit log can be downloaded from the Embedded Web Server and
saved on a computer.
Delete Log
Ye s
No
Specify whether or not audit logs are deleted.
Note: Yes is the factory default setting.
Configure Log
Enable Audit
Ye s
No
Enable Remote Syslog
No
Ye s
Remote Syslog Facility
0–23
Severity of events to log
0–7
Specify how and whether or not audit logs are created.
Notes:
•Enable Audit determines if events are recorded in the secure audit log
and remote syslog. No is the factory default setting.
•Enable Remote Syslog determines if logs are sent to a remote server. No
is the factory default setting.
•Remote Syslog Facility determines the value used to send logs to the
remote syslog server. 4 is the factory default setting.
•If the security audit log is activated, then the severity value of each event
is recorded. 4 is the factory default setting.
Set Date and Time menu
Use To
Current Date and Time Show the current date and time settings for the printer.
Manually Set Date and Time
[input date/time]
Enter the date and time.
Notes:
•Manually setting the date and time sets Enable NTP to No.
•The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM
format.
Time Zone
[list of time zones]
Select the time zone.
Note: GMT is the factory default setting.
Automatically observe DST
On
O
Set the printer to use the applicable daylight saving time (DST) start and end
times associated with the printer Time Zone setting.
Note: On is the factory default setting.
Understanding printer menus 110
Use To
Enable NTP
On
O
Enable Network Time Protocol, which synchronizes the clocks of devices on a
network.
Notes:
•On is the factory default setting.
•The setting is turned o if you manually set the date and time.
Settings menu
General Settings
General Settings menu
Use To
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Set the language of the text that appears on the printer display.
Note: Not all languages are available for all printer models.
Show Supply Estimates
Show estimates
Do not show estimates
Get an estimate on the status of supplies.
Notes:
•“Show estimates” shows the estimated supply status in
pages on the printer control panel, Embedded Web
Server, menu settings, and the device statistics reports.
•“Do not show estimates” hides the estimated supply
status in any location.
Understanding printer menus 111
Use To
Eco-Mode
O
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Notes:
•O is the factory default setting. O resets the printer to
its factory default settings.
•Energy minimizes the power used by the printer.
Performance may be aected, but print quality is not.
•Energy/Paper minimizes the use of power and of paper
and specialty media.
•Paper minimizes the amount of paper and specialty
media needed for a print job. Performance may be
aected, but print quality is not.
Quiet Mode
O
On
Reduce the amount of noise produced by the printer.
Notes:
•O is the factory default setting. This setting supports
the performance specifications for your printer.
•On configures the printer to produce as little noise as
possible. This setting is best suited for printing text and
line art.
•Selecting Photo from the printer driver may disable Quiet
mode and provide better print quality and full‑speed
printing.
Run Initial setup
Ye s
No
Instruct the printer to run the setup wizard.
Notes:
•Yes is the factory default setting.
•After completing the setup wizard by selecting Done at
the Country select screen, the default becomes No.
Paper Sizes
US
Metric
Specify the unit of measurement for paper sizes.
Notes:
•US is the factory default setting.
•The initial setting is determined by your country or
region selection in the initial setup wizard.
Home screen customization
Change Language
Search Held Jobs
Held Jobs
USB Drive
Bookmarks
Jobs by user
Change the icons and buttons that appear on the printer
control panel.
For each icon or button, select from the following options:
Display
Do not display
Note: “Do not display” is the factory default setting.
Understanding printer menus 112
Use To
Home screen customization
Eco-Settings
Showroom
Change Background
Change the icons and buttons that appear on the printer
control panel.
For each icon or button, select from the following options:
Display
Do not display
Note: “Do not display” is the factory default setting.
Output Lighting
Normal/Standby Mode
O
Dim
Bright
Set the amount of light from the bin.
Notes:
•If Eco-Mode is set to Energy or Energy/Paper, then the
factory default setting is Dim.
•If Eco-Mode is set to O or set to Paper, then the factory
default setting is Bright.
•This menu appears only when an indicator light is
installed on the bin or when an optional bin with an
indicator light is added.
Alarms
Alarm Control
Cartridge Alarm
Staple Alarm
Hole Punch Alarm
Set an alarm to sound when the printer requires user
intervention.
For each alarm type, select from the following options:
O
Single
Continuous
Notes:
•O is the factory default setting for Alarm Control, Staple
Alarm, and Hole Punch Alarm. O means no alarm will
sound.
•Single is the factory default setting for Cartridge Alarm,
Staple Alarm, and Hole Punch Alarm. Single sounds
three quick beeps.
•Continuous repeats three beeps every 10 seconds.
Timeouts
Sleep Mode
Disabled
1–180
Set the amount of time the printer waits after a job is printed
before it goes into a reduced power state.
Notes:
•30 is the factory default setting.
•Disabled appears only when Energy Conserve is set to
O.
•Lower settings conserve more energy, but may require
longer warm‑up times.
•Select a high setting if the printer is in constant use.
Under most circumstances, this keeps the printer ready
to print with minimum warm‑up time.
Understanding printer menus 113
Use To
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days
1 week
2 weeks
1 month
Set the printer to operate at a low power state.
Notes:
•When the Hibernate Timeout timer expires, the printer
uses Ethernet connection to check the value of
“Hibernate Timeout on Connection.”
•If “Hibernate Timeout on Connection” is set to “Do Not
Hibernate,” then the printer never automatically
hibernates.
•If “Hibernate Timeout on Connection” is set to
“Hibernate,” then the printer follows the Hibernate
Timeout value, except when it is set to Disabled.
•Disabled is the factory default setting except for
European Union countries, Canada, and Switzerland.
•“3 days” is the factory default setting for European Union
countries, Canada, and Switzerland.
Timeouts
Screen Timeout
15–300 sec
Set the amount of time in seconds the printer waits before
returning the display to a ready state.
Note: “30 sec” is the factory default setting.
Timeouts
Print Timeout
Disabled
1–255 sec
Set the amount of time in seconds the printer waits to receive
an end‑of‑job message before canceling the remainder of the
print job.
Notes:
•“90 sec” is the factory default setting.
•When the timer expires, any partially printed page still in
the printer is printed, and then the printer checks to see
if any new print jobs are waiting.
•Print Timeout is available only when using PCL
emulation. This setting has no eect on PostScript
emulation print jobs.
Timeouts
Wait Timeout
Disabled
15–65535 sec
Set the amount of time in seconds the printer waits for
additional data before canceling a print job.
Notes:
•“40 sec” is the factory default setting.
•Wait Timeout is available only when the printer is using
PostScript emulation. This setting has no eect on PCL
emulation print jobs.
Timeouts
Job Hold Timeout
5–255 sec
Set the amount of time the printer waits for user intervention
before it holds jobs that require unavailable resources and
continues to print other jobs in the print queue.
Notes:
•“30 sec” is the factory default setting.
•This menu appears only when a printer hard disk is
installed.
Understanding printer menus 114
Use To
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Max Auto Reboots
1–20
Set the printer to restart when an error is encountered.
Notes:
•“Reboot always” is the factory default setting for Auto
Reboot.
•5 is the factory default setting for Max Auto Reboots.
•If the printer performs the same number of automatic
reboots that is set in the printer within a certain amount
of time, then the printer shows the applicable error
instead of rebooting.
Error Recovery
Max Auto Reboots
1–20
Set the number of automatic reboots that the printer can
perform.
Notes:
•5 is the factory default setting.
•If the printer performs a number of automatic reboots
that is the same as the menu setting within a certain
amount of time, then the printer displays the applicable
error instead of rebooting.
Print Recovery
Auto Continue
Disabled
5–255
Let the printer automatically continue printing from certain
oine situations when these are not resolved within the
specified time period.
Note: Disabled is the factory default setting.
Print Recovery
Jam Recovery
On
O
Auto
Specify whether the printer reprints jammed pages.
Notes:
•Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.
•On sets the printer to always reprint jammed pages.
•O sets the printer to never reprint jammed pages.
Print Recovery
Jam Assist
On
O
Set the printer to check for jammed paper automatically.
Note: On is the factory default setting.
Print Recovery
Page Protect
O
On
Let the printer successfully print a page that may not have
printed otherwise.
Notes:
•O is the factory default setting. O prints a partial page
when there is not enough memory to print the whole
page.
•On sets the printer to process the whole page so that
the entire page prints.
Understanding printer menus 115
Use To
Hibernate Timeout on Connection
Do Not Hibernate
Hibernate
To set the printer to follow the setting of “Hibernate Timeout”
even when an active Ethernet connection exists.
Notes:
•If “Hibernate Timeout on Connection” is set to “Do Not
Hibernate,” then the printer never automatically
hibernates.
•If “Hibernate Timeout on Connection” is set to
“Hibernate,” then the printer follows the value of the
“Hibernate Timeout” setting, except when it is set to
Disabled.
•“Do Not Hibernate” is the factory default setting.
Press Sleep Button
Do nothing
Sleep
Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.
Note: Sleep is the factory default setting.
Press and Hold Sleep Button
Do nothing
Sleep
Determine how the printer, while in idle state, reacts when you
press and hold the Sleep button.
Note: Sleep is the factory default setting.
Factory Defaults
Do Not Restore
Restore Now
Restore the printer settings to the factory default settings.
Notes:
•Do Not Restore is the factory default setting. Do Not
Restore keeps the user‑defined settings.
•Restore Now returns all printer settings to the factory
default settings except Network/Ports menu settings. All
downloads stored in the RAM are deleted. Downloads
stored in the flash memory or in the printer hard disk are
not aected.
Export Configuration Package
Export
Export the printer configuration package to a flash drive.
Note: The configuration package cannot be exported unless
a flash drive is attached to the printer.
Flash Drive Menu
Print Settings menu
Use To
Copies
1–999
Specify a default number of copies for each print job.
Note: 1 is the factory default setting.
Paper Source
Tray [x]
Multipurpose Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Note: Tray 1 is the factory default setting.
Understanding printer menus 116
Use To
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Note: (1,2,3) (1,2,3) is the factory default setting.
Sides (Duplex)
1 sided
2 sided
Specify whether prints are on one side or on both sides of the page.
Note: 1 sided is the factory default setting.
Staple
O
On
Specify whether prints are stapled.
Notes:
•O is the factory default setting.
•This menu appears only when a supported staple finisher is installed.
Hole Punch
O
On
Specify whether prints have holes for binding.
Notes:
•O is the factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Hole Punch Mode
2 holes
3 holes
4 holes
Specify the number of holes to be made on the prints.
Notes:
•3 holes is the U.S. factory default setting. 4 holes is the international
factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Duplex Binding
Long Edge
Short Edge
Define the way duplexed pages are bound and printed.
Notes:
•Long Edge assumes binding along the long edge of the page (left edge
for portrait and top edge for landscape). Long Edge is the factory default
setting.
•Short Edge assumes binding along the short edge of the page (top edge
for portrait and left edge for landscape).
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Notes:
•Auto is the factory default setting.
•This setting aects jobs if the value of the Paper Saver setting in the
same menu is not set to O.
Understanding printer menus 117
Use To
Paper Saver
O
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Specify that multiple‑page images be printed on one side of a paper.
Notes:
•O is the factory default setting.
•The number selected is the number of page images that print per side.
Paper Saver Border
None
Solid
Print a border on each page image when using N‑Up (pages per side).
Notes:
•None is the factory default setting.
•This setting aects jobs if the value of the Paper Saver setting in the
same menu is not set to O.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using N‑Up (pages per
side).
Notes:
•Horizontal is the factory default setting.
•Positioning depends on the number of page images and whether they
are in portrait or landscape orientation.
•This setting aects jobs if the value of the Paper Saver setting in the
same menu is not set to O.
Separator Sheets
O
Between Copies
Between Jobs
Between Pages
Specify if blank separator sheets are inserted.
Notes:
•O is the factory default setting.
•If Collate is set to (1,2,3) (1,2,3), then Between Copies inserts a blank sheet
between each copy job. Otherwise, a blank page is inserted each set of
copied pages
•Between Jobs inserts a blank sheet between print jobs.
•Between Pages inserts a blank sheet between each page of the print job.
This setting is useful when printing on transparencies or when inserting
blank pages in a document for notes.
Separator Sheet Source
Tray [x]
Manual Feeder
Multipurpose Feeder
Specify the paper source for the separator sheet.
Note: Tray 1 is the factory default setting.
Blank Pages
Do Not Print
Print
Specify if blank pages are inserted in a print job.
Note: Do Not Print is the factory default setting.
Understanding printer menus 118
Print Settings
Setup menu
Use To
Printer Language
PCL Emulation
PS Emulation
Set the default printer language.
Notes:
•PCL Emulation is the factory default setting.
•PostScript emulation uses a PostScript interpreter for
processing print jobs.
•PCL Emulation uses a PCL interpreter for processing
print jobs.
•Setting a printer language default does not prevent a
software program from sending print jobs that use
another printer language.
Job Waiting
On
O
Specify that print jobs be removed from the print queue when
they require unavailable printer options or custom settings.
They are stored in a separate print queue, so other jobs print
normally. When the missing information or options, or both are
obtained, the stored jobs print.
Notes:
•O is the factory default setting.
•This menu appears only when a formatted, working
printer hard disk is installed. This requirement ensures
that stored jobs are not deleted if the printer loses
power.
Print Area
Normal
Fit to Page
Whole Page
Set the logical and physical printable area.
Notes:
•Normal is the factory default setting. When attempting to
print data in the non‑printable area defined by the
Normal setting, the printer clips the image at the
boundary.
•Fit to Page fits the page content into the selected paper
size.
•Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting, but the
printer clips the image at the Normal setting boundary.
This setting aects only pages printed using a PCL 5e
interpreter and has no eect on pages printed using the
PCL XL or PostScript interpreter.
Understanding printer menus 119
Use To
Download Target
RAM
Flash
Disk
Set the storage location for downloads.
Notes:
•RAM is the factory default setting. Storing downloads in
the RAM is temporary.
•Storing downloads in a flash memory or in a printer hard
disk places them in permanent storage. Downloads
remain in the flash memory or printer hard disk even
when the printer is turned o.
•This menu item appears only if an optional flash memory
or a formatted, working printer hard disk is installed.
Resource Save
On
O
Specify how the printer handles temporary downloads, such
as fonts and macros stored in the RAM, when the printer
receives a print job that requires more than the available
memory.
Notes:
•O is the factory default setting. This sets the printer to
retain downloads only until memory is needed.
Downloads are deleted in order to process print jobs.
•On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full [38] appears on the
printer display, but downloads are not deleted.
Print All Order
Alphabetical
Oldest First
Newest First
Specify the order in which held and confidential jobs are
printed when Print All is selected.
Note: Alphabetical is the factory default setting.
Finishing menu
Use To
Sides (Duplex)
1 sided
2 sided
Specify whether to print on one side or both sides of the page.
Notes:
•1 sided is the factory default setting.
•You can set two‑sided printing from the printer software.
For Windows users:
Click File > Print, and then click Properties, Preferences, Options, or
Setup.
For Macintosh users:
Choose File > Print, and then adjust the settings from the Print dialog and
pop‑up menus.
Understanding printer menus 120
Use To
Duplex Binding
Long Edge
Short Edge
Define the way duplexed pages are bound and printed.
Notes:
•Long Edge is the factory default setting. Long Edge assumes binding
along the long edge of the page (left edge for portrait and top edge for
landscape).
•Short Edge assumes binding along the short edge of the page (top edge
for portrait and left edge for landscape).
Copies
1–999
Specify the default number of copies for each print job.
Note: 1 is the factory default setting.
Blank Pages
Do Not Print
Print
Specify whether blank pages are inserted in a print job.
Note: Do Not Print is the factory default setting.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Note: (1,1,1) (2,2,2) is the factory default setting.
Separator Sheets
O
Between Copies
Between Jobs
Between Pages
Specify whether blank separator sheets are inserted.
Notes:
•O is the factory default setting.
•If Collate is set to (1,2,3) (1,2,3), then Between Copies inserts a blank
sheet between each copy job. Otherwise, a blank page is inserted
between each set of printed pages.
•Between Jobs inserts a blank sheet between print jobs.
•Between Pages inserts a blank sheet between each page of a print job.
This setting is useful when printing transparencies or when inserting
blank pages in a document.
Separator Source
Tray [x]
Multipurpose Feeder
Specify the paper source for the separator sheet.
Notes:
•Tray 1 (standard tray) is the factory default setting.
•From the Paper menu, set Configure MP to Cassette for Multipurpose
Feeder to appear as a menu setting.
Paper Saver
O
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Print multiple‑page images on one side of a paper.
Notes:
•O is the factory default setting.
•The number selected is the number of page images that print per side.
Understanding printer menus 121
Use To
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using Paper Saver.
Notes:
•Horizontal is the factory default setting.
•Positioning depends on the number of page images and whether they
are in portrait or landscape orientation.
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Note: Auto is the factory default setting. The printer chooses between
portrait and landscape.
Paper Saver Border
None
Solid
Print a border when using Paper Saver.
Note: None is the factory default setting.
Staple Job
O
On
Specify whether printed output is stapled.
Notes:
•O is the factory default setting.
•This menu appears only when a supported staple finisher is installed.
Run Stapler Test Print a report that confirms that the staple finisher is functioning properly.
Note: This menu appears only when a supported staple finisher is installed.
Hole Punch
On
O
Specify whether prints have holes for binding.
Notes:
•O is the factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Hole Punch Mode
2 holes
3 holes
4 holes
Specify the number of holes to be made on the prints.
Notes:
•3 holes is the U.S. factory default setting. 4 holes is the international
factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Oset Pages
None
Between Copies
Between Jobs
Oset pages at certain instances.
Notes:
•None is the factory default setting.
•If Collate is set to (1,2,3) (1,2,3), then Between Copies inserts a blank
sheet between each copy job. Otherwise, a blank page is inserted
between each set of copied pages.
•Between Jobs sets the same oset position for the entire print job
regardless of the number of copies printed.
•This menu appears only when a supported staple finisher is installed.
Understanding printer menus 122
Quality menu
Use To
Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q
Specify the printed output resolution in dots per inch.
Note: 600 dpi is the factory default setting.
Pixel Boost
O
Fonts
Horizontally
Vertically
Both directions
Enable more pixels to print in clusters for clarity, in order to enhance images
horizontally or vertically, or to enhance fonts.
Note: O is the factory default setting.
Toner Darkness
1–10
Lighten or darken the printed output.
Notes:
•8 is the factory default setting.
•Selecting a smaller number can help conserve toner.
Enhance Fine Lines
On
O
Enable a print mode preferable for files such as architectural drawings, maps,
electrical circuit diagrams, and flow charts.
Notes:
•O is the factory default setting.
•To set this option using the Embedded Web Server, type the network printer
IP address in the Web browser address field.
Gray Correction
Auto
O
Automatically adjust the contrast enhancement applied to images.
Note: Auto is the factory default setting.
Brightness
‑6 to 6
Adjust the printed output either by lightening or darkening it. You can conserve
toner by lightening the output.
Note: 0 is the factory default setting.
Contrast
0–5
Adjust the contrast of printed objects.
Note: 0 is the factory default setting.
Job Accounting menu
Note: This menu item appears only when a printer hard disk is installed. Make sure that the hard disk is not
read/write‑ or write‑protected.
Use To
Job Accounting Log
O
On
Set if the printer creates a log of the print jobs it receives.
Note: O is the factory default setting.
Understanding printer menus 123
Use To
Job Accounting Utilities Print and delete log files or export them to a flash drive.
Accounting Log Frequency
Daily
Weekly
Monthly
Set how often a log file is created.
Note: Monthly is the factory default setting.
Log Action at End of Frequency
None
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Set how the printer responds when the frequency threshold expires.
Note: None is the factory default setting.
Log Near Full Level
O
1–99
Specify the maximum size of the log file before the printer executes the Log
Action at Near Full.
Note: 5 is the factory default setting.
Log Action at Near Full
None
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Set how the printer responds when the hard disk is nearly full.
Notes:
•None is the factory default setting.
•The value defined in Log Near Full Level determines when this action is
triggered.
Log Action at Full
None
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Set how the printer responds when disk usage reaches the maximum limit
(100MB).
Note: None is the factory default setting.
URL to Post Logs Set where the printer posts job accounting logs.
E‑mail to Send Logs Specify the e‑mail address to which the device sends job accounting logs.
Log File Prefix Specify the prefix you want for the log file name.
Note: The current host name defined in the TCP/IP menu is used as the
default log file prefix.
Understanding printer menus 124
Utilities menu
Use To
Remove Held Jobs
Confidential
Held
Not Restored
All
Delete confidential and held jobs from the printer hard disk.
Notes:
•Selecting a setting aects only print jobs that are stored in the printer
hard disk. Bookmarks, print jobs on flash drives, and other types of held
jobs are not aected.
•Not Restored removes all Print and Hold jobs that are not restored from
the printer hard disk or printer memory.
Format Flash
Ye s
No
Format the flash memory.
Warning—Potential Damage: Do not turn o the printer while the flash
memory is being formatted.
Notes:
•Yes deletes all data stored in the flash memory.
•No cancels the format request.
•Flash memory refers to the memory added by installing a flash memory
card in the printer.
•The flash memory option card must not be read/write‑ or write‑protected.
•This menu item appears only when a formatted, working flash memory
card is installed.
Delete Downloads on Disk
Delete Now
Do Not Delete
Delete downloads from the printer hard disk, including all held jobs, buered
jobs, and parked jobs.
Notes:
•Delete Now sets the printer to delete the downloads and allows the
display to return to the originating screen after the deletion.
•Do Not Delete sets the printer display to return to the main Utilities menu.
Activate Hex Trace Assist in isolating the source of a print job problem.
Notes:
•When activated, all data sent to the printer is printed in hexadecimal and
character representation, and control codes are not executed.
•To exit or deactivate Hex Trace, turn o the printer.
Coverage Estimator
O
On
Provide an estimate of the percentage coverage of toner on a page. The
estimate is printed on a separate page at the end of each print job.
Note: O is the factory default setting.
XPS menu
Use To
Print Error Pages
O
On
Print a page containing information on errors, including XML markup errors.
Note: O is the factory default setting.
Understanding printer menus 125
PDF menu
Use To
Scale to Fit
Ye s
No
Scale page content to fit the selected paper size.
Note: No is the factory default setting.
Annotations
Do Not Print
Print
Print annotations in a PDF.
Note: Do Not Print is the factory default setting.
PostScript menu
Use To
Print PS Error
On
O
Print a page containing the PostScript error.
Note: O is the factory default setting.
Lock PS Startup Mode
On
O
Disable the SysStart file.
Note: O is the factory default setting.
Font Priority
Resident
Flash/Disk
Establish the font search order.
Notes:
•Resident is the factory default setting.
•This menu item is available only when a formatted flash memory
option card or printer hard disk is installed and operating properly.
•Make sure the flash memory option or printer hard disk is not
read/write‑, write‑, or password‑protected.
•Job Buer Size must not be set to 100%.
PCL Emul menu
Use To
Font Source
Resident
Disk
Download
Flash
All
Specify the set of fonts used by the Font Name menu.
Notes:
•“Resident” is the factory default setting. Resident shows the factory
default set of fonts downloaded in the RAM.
•“Flash” and “Disk” settings show all fonts resident in that option.
•The flash option must be properly formatted and cannot be
read/write‑, write‑, or password‑protected.
•“Download” shows all the fonts downloaded in the RAM.
•“All” shows all fonts available to any option.
Understanding printer menus 126
Use To
Font Name
Courier 10
Identify a specific font and the option where it is stored.
Note: Courier 10 is the factory default setting. Courier 10 shows the font
name, font ID, and the storage location in the printer. The font source
abbreviation is R for Resident, F for Flash, K for Disk, and D for
Download.
Symbol Set
10U PC‑8
12U PC‑850
Specify the symbol set for each font name.
Notes:
•10U PC‑8 is the US factory default setting. 12U PC‑850 is the
international factory default setting.
•A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the dierent
languages or specific programs such as math symbols for scientific
text. Only the supported symbol sets are shown.
PCL Emulation Settings
Point Size
1.00–1008.00
Change the point size for scalable typographic fonts.
Notes:
•12 is the factory default setting.
•Point size refers to the height of the characters in the font. One point
equals approximately 0.014 inch.
•Point sizes can be increased or decreased in 0.25‑point increments.
PCL Emulation Settings
Pitch
0.08–100
Specify the font pitch for scalable monospaced fonts.
Notes:
•10 is the factory default setting.
•Pitch refers to the number of fixed‑space characters per inch (cpi).
•Pitch can be increased or decreased in 0.01‑cpi increments.
•For nonscalable monospaced fonts, the pitch appears on the display
but it cannot be changed.
PCL Emulation Settings
Orientation
Portrait
Landscape
Specify the orientation of text and graphics on the page.
Notes:
•Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.
•Landscape prints text and graphics parallel to the long edge of the
page.
PCL Emulation Settings
Lines per Page
1–255
Specify the number of lines that print on each page.
Notes:
•60 is the US factory default setting. 64 is the international default
setting.
•The printer sets the amount of space between each line based on
the Lines per Page, Paper Size, and Orientation settings. Select the
Paper Size and Orientation you want before setting Lines per Page.
Understanding printer menus 127
Use To
PCL Emulation Settings
A4 Width
198 mm
203 mm
Set the printer to print on A4‑size paper.
Notes:
•“198 mm” is the factory default setting.
•The 203‑mm setting sets the width of the page to allow printing of
eighty 10‑pitch characters.
PCL Emulation Settings
Auto CR after LF
On
O
Specify whether the printer automatically performs a carriage return (CR)
after a line feed (LF) control command.
Note: O is the factory default setting.
PCL Emulation Settings
Auto LF after CR
On
O
Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.
Note: O is the factory default setting.
Tray Renumber
Assign MP Feeder
O
None
0–199
Assign Tray [x]
O
None
0–199
Assign Manual Paper
O
None
0–199
Assign Manual Env
O
None
0–199
Configure the printer to work with printer software or programs that use
dierent source assignments for trays and feeders.
Notes:
•“O” is the factory default setting.
•“None” ignores the Select Paper Feed command. This option
appears only when it is selected by the PCL 5 interpreter.
•“0–199” allows a custom setting to be assigned.
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T1 Default = 4
T1 Default = 5
T1 Default = 20
T1 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
Display the factory default setting assigned to each tray or feeder.
Understanding printer menus 128
Use To
Tray Renumber
Restore Defaults
Ye s
No
Restore all tray and feeder assignments to the factory default settings.
PPDS menu
Menu item Description
Orientation
Portrait
Landscape
Sets the orientation of the text and graphics on the page
Notes:
•Portrait is the factory default setting.
•Settings are duplicated in the PCL Emulation menu.
Lines per Page
1–255
Sets the number of lines that print on each page
Notes:
•64 is the factory default setting.
•The printer sets the amount of space between each line based on
the Lines per Page, Paper Size, and Orientation settings. Select the
desired Paper Size and Orientation before setting Lines per Page.
Lines per Inch
0.25–30.00
Sets the number of lines that print per inch
Notes:
•6 is the factory default setting.
•Lines per Inch can be increased or decreased in 0.25‑inch
increments
Page Format
Print
Whole
Sets the logical and physical printable area of the page
Notes:
•Print is the factory default setting. Print data maintains its position
with respect to edge of the paper.
•When Whole is selected, document margins are calculated from the
top left corner of the physical edge of the page.
•Printing does not occur outside the printable area.
Character Set
1
2
Specifies a default character set for PPDS print jobs
Notes:
•2 is the factory default setting. Character Set 2 is composed of
printable characters and symbols used in non‑US English languages.
•When Characters Set 1 is selected, values given to the printer are
interpreted as printer commands.
Best Fit
On
O
Replaces a missing font with a similar font
Note: On is the factory default setting. If the requested font is not found,
the printer will use a similar font.
Understanding printer menus 129
Menu item Description
Tray 1 Renumber
O
Tray 2
Configures the printer to work with printer software or programs that use
dierent source assignments for trays, drawers, and feeders
Notes:
•O is the factory default setting.
•Tray 2 is displayed only when it is installed.
Auto CR after LF
On
O
Specifies whether the printer automatically performs a carriage return (CR)
after a line feed (LF) control command
Notes:
•O is the factory default setting.
•Settings are duplicated in the PCL Emulation menu.
Auto LF after CR
On
O
Specifies whether the printer automatically performs a line feed (LF) after
a carriage return (CR) control command
Notes:
•O is the factory default setting.
•Settings are duplicated in the PCL Emulation menu.
Understanding printer menus 130
HTML menu
Use To
Font Name
Albertus MT
Antique Olive
Apple Chancery
Arial MT
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
Courier
Eurostile
Garamond
Geneva
Gill Sans
Goudy
Helvetica
Hoefler Text
Intl CG Times
Intl Courier
Intl Univers
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Optima
Oxford
Palatino
StempelGaramond
Tay
Times
TimesNewRoman
Univers
Zapf Chancery
NewSansMTJA
NewSansMTCS
NewSansMTCT
NewSansMTKO
Set the default font for HTML documents.
Note: The Times font is used in HTML documents that do
not specify a font.
Use To
Font Size
1–255 pt
Set the default font size for HTML documents.
Notes:
•12 pt is the factory default setting.
•Font size can be increased in 1‑point increments.
Scale
1–400%
Scale the default font for HTML documents.
Notes:
•100% is the factory default setting.
•Scaling can be increased in 1% increments.
Orientation
Portrait
Landscape
Set the page orientation for HTML documents.
Note: Portrait is the factory default setting.
Margin Size
8–255 mm
Set the page margin for HTML documents.
Notes:
•19 mm is the factory default setting.
•Margin size can be increased in 1‑mm increments.
Understanding printer menus 131
Use To
Backgrounds
Do Not Print
Print
Specify whether to print backgrounds on HTML documents.
Note: Print is the factory default setting.
Image menu
Use To
Auto Fit
On
O
Select the optimal paper size, scaling, and orientation.
Note: On is the factory default setting. It overrides scaling and orientation
settings for some images.
Invert
On
O
Invert bitonal monochrome images.
Notes:
•O is the factory default setting.
•This setting does not apply to GIF or JPEG images.
Scaling
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Scale the image to fit the selected paper size.
Notes:
•Best Fit is the factory default setting.
•When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait
Landscape
Reverse Portrait
Reverse Landscape
Set the image orientation.
Note: Portrait is the factory default setting.
Help menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information
about using the printer and performing printing tasks.
English, French, German, and Spanish translations are stored in the printer.
Use To
Print All Guides Print all the guides.
Print Quality Print information about solving print quality issues.
Printing Guide Print information about loading paper and other specialty media.
Media Guide Print a list of the paper sizes supported in trays and feeders.
Print Defects Guide Print information about resolving print defects.
Menu Map Print a list of the printer control panel menus and settings.
Understanding printer menus 132
Use To
Information Guide Print a guide in locating additional information.
Connection Guide Print information about connecting the printer locally (USB) or to a network.
Moving Guide Print instructions for safely moving the printer.
Understanding printer menus 133
Saving money and the environment
Saving paper and toner
Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can
significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such
as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
For more information on how you can quickly save paper and energy using one printer setting, see “Using
Eco‑Mode” on page 135.
Using recycled paper
As an environmentally conscious company, we support the use of recycled oce paper produced specifically
for use in laser printers. For more information on recycled papers that work well with your printer, see “Using
recycled paper and other oce papers” on page 69.
Conserving supplies
Use both sides of the paper
If your printer model supports two‑sided printing, then you can control whether print appears on one or two
sides of the paper.
Notes:
•Two-sided printing is the default setting in the print driver.
•For a complete list of supported products and countries, go to www.dell.com/support.
Place multiple pages on one sheet of paper
You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper
by setting multiple page printing (N‑Up) for the print job.
Check your first draft for accuracy
Before printing or making multiple copies of a document:
•Use the preview feature to see how the document looks like before you print it.
•Print one copy of the document to check its content and format for accuracy.
Avoid paper jams
Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on
page 153.
Saving money and the environment 134
Saving energy
Using Eco‑Mode
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Eco‑Mode.
3Select a setting.
Use To
O Use the factory default settings for all settings associated with Eco‑Mode.
Notes:
•Settings that were changed when other modes were selected are reset to the factory
default settings.
•O supports the performance specifications of the printer.
Energy Reduce energy use, especially when the printer is idle.
Notes:
•Printer engine motors do not start until a document is ready to print. You may notice a
short delay before the first page is printed.
•The printer enters Sleep mode after one minute of inactivity.
•The printer display is turned o when the printer is in Sleep mode.
•Lights on the staple finisher and other optional finishers are turned o when the printer is
in Sleep mode.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper Enable the automatic two‑sided (duplex) printing feature.
4Click Submit.
Reducing printer noise
Enable Quiet mode to reduce printer noise.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Quiet Mode.
3Select a setting.
Saving money and the environment 135
Use To
On Reduce printer noise.
Notes:
•Print jobs process at a reduced speed.
•Printer engine motors do not start until a
document is ready to print. There is a short delay
before the first page is printed.
•The alarm control and cartridge alarm sounds are
turned o.
•The printer ignores the Advance Start command.
O Use factory default settings.
Note: This setting supports the performance
specifications of the printer.
4Click Submit.
Adjusting Sleep mode
1From the home screen, navigate to:
> Settings > General Settings > Timeouts > Sleep Mode
2In the Sleep Mode field, select the number of minutes the printer is idle before it enters Sleep mode.
3Apply the changes.
Using Hibernate mode
Hibernate is an ultra‑low‑power saving mode.
Notes:
•Three days is the default amount of time before the printer enters Hibernate mode.
•Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long
press of the Sleep button wakes the printer from Hibernate mode.
•If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1From the home screen, navigate to:
> Settings > General Settings
2Tou ch Press Sleep Button or Press and Hold Sleep Button.
3Tou ch Hibernate > .
Saving money and the environment 136
Adjusting the brightness of the printer display
To save energy, or if you have trouble reading the display, adjust its brightness settings.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings.
3In the Screen Brightness field, enter the brightness percentage you want for the display.
4Click Submit.
Recycling
Recycling Dell products
To return Dell products for recycling:
1Visit our Web site at www.dell.com/recycle.
2Select your country or region.
3Follow the instructions on the computer screen.
Saving money and the environment 137
Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is
attached, the printer is locked. When locked, the controller board shield and the controller board cannot be
removed. Attach a security lock to the printer in the location shown.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, device settings, network
information, bookmark settings, and embedded
solutions.
Hard disk memory Some printers have a hard disk drive installed. The printer
hard disk is designed for device-specific functionality.
This lets the device retain buered user data from
complex print jobs, as well as form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
•The printer is being decommissioned.
•The printer hard disk is being replaced.
•The printer is being moved to a dierent department or location.
•The printer is being serviced by someone from outside your organization.
Securing the printer 138
•The printer is being removed from your premises for service.
•The printer is being sold to another organization.
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In high‑security environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your
premises.
•Degaussing—Flushes the hard disk with a magnetic field that erases stored data
•Crushing—Physically compresses the hard disk to break component parts and render them unreadable
•Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data is completely
erased is to physically destroy each hard disk where data is stored.
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the
buered data, simply turn o the printer.
Finding printer security information
In high-security environments, you may need to take additional steps to make sure that confidential data stored
in the printer cannot be accessed by unauthorized persons. For more information, check the “Embedded Web
Server — Security” Administrator’s Guide from your printer CD or from our Web site, or contact the place where
you purchased the printer.
Securing the printer 139
Maintaining the printer
Cleaning the printer
Note: You may need to perform this task after every few months.
Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the
printer warranty.
1Make sure that the printer is turned o and unplugged from the electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer
before proceeding.
2Remove paper from the standard bin and multipurpose feeder.
3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer.
Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the
exterior of the printer.
5Make sure all areas of the printer are dry before sending a new print job.
Emptying the hole punch box
1Pull out the hole punch box.
2Empty the container.
Maintaining the printer 140
3Insert the emptied hole punch box back into the finisher until it clicks into place.
Checking the status of parts and supplies on the printer
control panel
From the home screen, navigate to:
Status/Supplies > View Supplies
Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy
may vary significantly and is dependent on many factors, such as actual document content, print quality settings,
and other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption
is dierent from the historical printing consumption. Consider the variable level of accuracy before purchasing
or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial
estimates assume future supplies consumption based on the International Organization for Standardization*
test methods and page content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.
Ordering supplies
Ordering supplies using Printer Home
1Use the Search command on the Start menu to locate Dell Printer Home.
2Open the application, and then click Maintenance > Order supplies.
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing
until you are ready to use them.
Maintaining the printer 141
Do not expose supplies to:
•Direct sunlight
•Temperatures above 35°C (95°F)
•High humidity above 80%
•Salty air
•Corrosive gases
•Heavy dust
Replacing supplies
Replacing the toner cartridge
1Lift the front cover, and then pull down the multipurpose feeder door.
2Pull the cartridge out of the printer using the handle.
Maintaining the printer 142
3Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to
redistribute the toner.
4Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
side rails inside the printer.
Note: Make sure the cartridge is fully pushed in.
Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to
direct light for an extended period of time. Extended exposure to light may cause print quality problems.
5Close the multipurpose feeder door and the front cover.
Maintaining the printer 143
Replacing the imaging unit
1Lift the front cover, and then pull down the multipurpose feeder door.
2Pull out the toner cartridge from the printer using the handle.
3Lift the blue handle, and then pull out the imaging unit from the printer.
Maintaining the printer 144
4Unpack the new imaging unit, and then shake it.
5Remove all packing material from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print
quality of future print jobs.
6Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the
arrows on the side rails inside the printer.
Maintaining the printer 145
7Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
side rails inside the printer.
8Close the multipurpose feeder door and the front cover.
Maintaining the printer 146
Replacing a staple cartridge
1Open the stapler door.
2Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher.
3Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the
cartridge.
Maintaining the printer 147
4Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the
cartridge.
5Push the staple cartridge into the finisher until it clicks into place.
6Close the stapler door.
Moving the printer
Before moving the printer
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If two or more optional finishers are installed, then remove the finishers individually from the printer.
Notes:
–Make sure to remove the topmost finisher first.
–To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.
Maintaining the printer 148
•If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into
place.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Make sure there is adequate clearance around the printer.
•Use only the power cord provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the
printer warranty.
Moving the printer to another location
The printer and its hardware options can be safely moved to another location by following these precautions:
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
hardware options.
Maintaining the printer 149
•Keep the printer in an upright position.
•Avoid severe jarring movements.
Shipping the printer
When shipping the printer, use the original packaging.
Maintaining the printer 150
Managing the printer
Checking the virtual display
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Check the virtual display that appears at the top left corner of the screen.
The virtual display works as an actual display would work on a printer control panel.
Modifying confidential print settings
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Security > Confidential Print Setup.
3Modify the settings:
•Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that
user are deleted.
•Set an expiration time for confidential print jobs. When a user has not printed the jobs within that time,
all of the jobs for that user are deleted.
4Click Submit to save the modified settings.
Copying printer settings to other printers
Note: This feature is available only in network printers.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Copy Printer Settings.
3To change the language, select a language from the drop‑down menu, and then click Click here to submit
language.
4Click Printer Settings.
Managing the printer 151
5Type the IP addresses of the source and target printers.
Note: If you want to add or remove target printers, then click Add Target IP or Remove Target IP.
6Click Copy Printer Settings.
Managing the printer 152
Clearing jams
Carefully select paper and specialty media and load them properly to avoid paper jams. If jams occur, then
follow the steps outlined in this chapter.
Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory
required to hold the pages is needed for other printer tasks.
Avoiding jams
Load paper properly
•Make sure paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
•Do not remove a tray while the printer is printing.
•Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
•Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
Clearing jams 153
•Do not slide the paper into the tray. Load paper as shown in the illustration.
•Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing
tightly against the paper or envelopes.
•Push the tray firmly into the printer after loading paper.
•If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long
edge of the paper are on the right side of the tray. For more information, see the “Loading paper and specialty
media” section of the User’s Guide.
Allow the paper to enter the optional mailbox bins properly
•Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used.
Notes:
–If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a
jam in the mailbox bin. For example, if you are printing on a legal-size paper and the bin extender is
set to letter-size, then a jam occurs.
Clearing jams 154
–If the bin extender is longer than the size of the paper you are printing on, then the edges become
uneven and the paper is not stacked properly. For example, if you are printing on a letter-size paper
and the bin extender is set to legal-size, then the paper does not stack properly.
•If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push
the paper all the way back.
Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin.
Use recommended paper
•Use only recommended paper or specialty media.
•Do not load wrinkled, creased, damp, bent, or curled paper.
•Flex, fan, and straighten paper or specialty media before loading it.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same tray.
•Make sure the paper size and type are set correctly on the computer or printer control panel.
•Store paper per manufacturer recommendations.
Identifying jam locations
Notes:
•When Jam Assist is set to On, the printer flushes blank or pages with partial prints after a jammed page
has been cleared. Check your printed output for blank pages.
•When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting
reprints jammed pages if adequate printer memory is available.
Clearing jams 155
Jam location
1Staple finisher bin
2Standard bin
3Tray cover
4Multipurpose feeder
5Duplex unit
6Trays
7Output expander
8Upper rear door
9Upper door and rear duplex area
10 Mailbox
11 Staple finisher rear door
Clearing jams 156
Paper jam in the front cover
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1Open the front cover and the multipurpose feeder.
2Remove the toner cartridge.
3Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
4Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 157
5Insert the imaging unit.
Note: Use the arrows on the side of the printer as a guide.
6Insert the toner cartridge.
Clearing jams 158
7Close the multipurpose feeder door and the front cover.
8From the home screen, touch .
Paper jam in the rear door
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1Open the rear door.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 159
3Close the rear door.
4Push the back of the standard tray.
5Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 160
6Insert the standard tray.
7From the home screen, touch .
Paper jam in the standard bin
1Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2From the home screen, touch .
Paper jam in the duplex unit
1Remove the tray.
Clearing jams 161
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Insert the tray.
4From the home screen, touch .
Paper jam in trays
1Pull out the tray.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 162
3Insert the tray.
4From the home screen, touch .
Paper jam in the multipurpose feeder
1Remove paper from the multipurpose feeder.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Flex, fan, and align the paper edges before loading.
Clearing jams 163
4Reload paper, and then adjust the paper guide.
5From the home screen, touch .
Clearing jams 164
Staple jam in the finisher
1Open the staple access door.
2Remove the staple cartridge holder.
Clearing jams 165
3Open the staple guard, and then remove the loose staples.
4Close the staple guard.
Clearing jams 166
5Press the staples against the metal bracket.
Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the
staples near the metal bracket.
6Insert the staple cartridge holder.
7Close the staple access door.
8From the home screen, touch .
Clearing jams 167
Paper jam in the staple finisher
1Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2Open the rear staple finisher door.
3Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 168
4Close the door.
5From the home screen, touch .
Paper jam in the output expander
1Open the rear output expander door.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 169
3Close the door.
4From the home screen, touch .
Paper jam in the mailbox
1Open the rear mailbox door.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 170
3Close the door.
4 If the jam is in the mailbox bin, then remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5From the home screen, touch .
Clearing jams 171
Troubleshooting
Understanding the printer messages
Cartridge, imaging unit mismatch [41.xy]
Use only a supported toner cartridge and imaging unit.
Note: For a list of supported supplies, go to our Web site or contact the place where you purchased the
printer.
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray, specify the paper size and type in the Paper menu
on the control panel, and then touch Finished changing paper.
•Tou ch Use current [paper source] to use the available paper size and type in the tray.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the printer control panel, and then touch Finished changing paper.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray or feeder, specify the size and type of paper in the
Paper menu on the control panel, and then touch Finished changing paper.
•Tou ch Use current [paper source] to use the available size and type of paper in the current tray or
feeder.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the control panel, and then touch Finished changing paper.
•Tou ch Use current [paper source] to use the available paper size and type in the tray.
Troubleshooting 172
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Check tray [x] connection
Try one or more of the following:
•Turn o the printer, and then turn it back on.
If the error occurs a second time, then:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the indicated tray.
4Reattach the tray.
5Connect the power cord to a properly grounded electrical outlet.
6Turn the printer back on.
If the error occurs again, then:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the tray.
4Contact technical support.
•From the printer control panel, touch Continue to clear the message and resume the job.
Close door or insert cartridge
The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and
covers.
Close rear door
Close the rear door of the printer.
Complex page, some data may not have printed [39]
Try one or more of the following:
•From the printer control panel, touch Continue to ignore the message and continue printing.
•Cancel current print job.
•Install additional printer memory.
Configuration change, some held jobs were not restored [57]
Held jobs are invalidated because of the following possible changes in the printer:
•The printer firmware has been updated.
•The tray for the print job has been removed.
Troubleshooting 173
•The print job is sent from a flash drive that is no longer attached to the USB port.
•The printer hard disk contains print jobs that were stored when the hard disk was installed in a dierent
printer model.
From the printer control panel, touch Continue to clear the message.
Defective flash detected [51]
Try one or more of the following:
•Replace the defective flash memory card.
•From the printer control panel, touch Continue to ignore the message and continue printing.
•Cancel the current print job.
Disk full [62]
Try one or more of the following:
•From the printer control panel, touch Continue to clear the message and continue processing.
•Delete fonts, macros, and other data stored in the printer hard disk.
•Install a printer hard disk with larger capacity.
Disk must be formatted for use in this device
From the printer control panel, select Format disk to format the printer hard disk and clear the message.
Note: Formatting deletes all the files stored in the printer hard disk.
Disk near full. Securely clearing disk space.
Try one or more of the following:
•Tou ch Continue to clear the message and continue printing.
•Delete fonts, macros, and other data stored on the printer hard disk.
•Install a hard disk with higher capacity.
Empty the hole punch box
Try one or more of the following:
•Empty the hole punch box.
•Select Continue on the printer control panel to clear the message and continue printing.
•Cancel the print job.
Error reading USB drive. Remove USB.
An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.
Troubleshooting 174
Error reading USB hub. Remove hub.
An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.
Imaging unit low [84.xy]
You may need to order a replacement imaging unit. If necessary, select Continue on the printer control
panel to clear the message and continue printing.
Imaging unit nearly low [84.xy]
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Imaging unit very low, [x] estimated pages remain [84.xy]
You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies”
section of the User’s Guide.
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Incompatible output bin [x] [59]
Try one or more of the following:
•Remove the indicated bin.
•From the printer control panel, touch Continue to clear the message and continue printing without
using the indicated bin.
Incompatible tray [x] [59]
Try one or more of the following:
•Remove the indicated tray.
•From the printer control panel, touch Continue to clear the message and continue printing without
using the indicated tray.
Incorrect paper size, open [paper source] [34]
Try one or more of the following:
•Load the correct size and type of paper in the tray, and then specify the paper size and type in the
Paper menu on the printer control panel.
•Make sure the correct paper size and type are specified in Print Properties or the Print dialog settings.
•Check if the paper size is correctly set. For example, if MP Feeder Size is set to Universal, then make
sure the paper is large enough for the data being printed.
•Check the length and width guides and make sure the paper is loaded properly in the tray.
•From the printer control panel, touch Continue to clear the message and print using a dierent tray.
•Cancel the print job.
Troubleshooting 175
Insert hole punch box
Insert the hole punch box into the finisher, and then touch Continue to clear the message.
Insert staple cartridge
Try one or more of the following:
•Insert a staple cartridge.
•Tou ch Continue to clear the message and print without using the staple finisher.
Insert Tray [x]
Insert the indicated tray into the printer.
Install bin [x]
Try one or more of the following:
•Install the specified bin:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Install the specified bin.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
•Cancel the print job.
•Reset active bin
Install Tray [x]
Try one or more of the following:
•Install the specified tray:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Install the specified tray.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
•Cancel the print job.
•Reset the active bin.
Insucient memory for Flash Memory Defragment operation [37]
Try one or more of the following:
•From the printer control panel, touch Continue to stop the defragmentation and continue printing.
•Delete fonts, macros, and other data in the printer memory.
Troubleshooting 176
•Install additional printer memory.
Insucient memory, some Held Jobs were deleted [37]
From the printer control panel, touch Continue to clear the message.
Insucient memory, some held jobs will not be restored [37]
Try one or more of the following:
•From the printer control panel, touch Continue to clear the message.
•Delete other held jobs to free up additional printer memory.
Insucient memory to collate job [37]
Try one or more of the following:
•From the printer control panel, touch Continue to print the part of the job already stored and begin
collating the rest of the print job.
•Cancel the current print job.
Insucient memory to support Resource Save feature [35]
Install additional printer memory or touch Continue to disable Resource Save, clear the message, and
continue printing.
Load [paper source] with [custom string] [paper orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size and type of paper, and then touch Finished loading paper
on the control panel.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the current job.
Load [paper source] with [custom type name] [paper orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size and type of paper, and then touch Finished loading paper
on the control panel.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Troubleshooting 177
Load [paper source] with [paper size] [paper orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size of paper, and then touch Finished loading paper on the
control panel.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the current job.
Load [paper source] with [paper type] [paper size] [paper orientation]
Try one or more of the following:
•Load the specified tray or feeder with the correct size and type of paper, and then touch Finished
loading paper on the control panel.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the current job.
Load Multipurpose Feeder with [custom string] [paper orientation]
Try one or more of the following:
•Load the feeder with the correct size and type of paper.
•From the control panel, touch one of the following:
–Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and
continue printing.
–Automatically select paper—To use the paper loaded in the tray.
–Reset active bin—To reset the active bin for a linked set of bins.
•Cancel the print job.
Load Multipurpose Feeder with [custom type name] [paper orientation]
Try one or more of the following:
•Load the feeder with the correct size and type of paper.
•From the control panel, touch one of the following:
–Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and
continue printing.
–Automatically select paper—To use the paper loaded in the tray.
–Reset active bin—To reset the active bin for a linked set of bins.
•Cancel the print job.
Troubleshooting 178
Load Multipurpose Feeder with [paper size] [paper orientation]
Try one or more of the following:
•Load the feeder with the correct size of paper.
•From the control panel, touch one of the following:
–Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and
continue printing.
–Automatically select paper—To use the paper loaded in the tray.
–Reset active bin—To reset the active bin for a linked set of bins.
•Cancel the print job.
Load Multipurpose Feeder with [paper type] [paper size] [paper orientation]
Try one or more of the following:
•Load the feeder with the correct size and type of paper.
•From the control panel, touch one of the following:
–Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and
continue printing.
–Automatically select paper—To use the paper loaded in the tray.
–Reset active bin—To reset the active bin for a linked set of bins.
•Cancel the print job.
Load staples
Try one or more of the following:
•Replace or insert the staple cartridge in the finisher.
For instructions on inserting or replacing a staple cartridge in the finisher, touch More information on
the printer control panel.
•From the printer control panel, touch Continue to clear the message and continue printing.
•From the printer control panel, touch Cancel job to cancel the print job.
Maintenance kit low [80.xy]
You may need to order a maintenance kit. For more information, contact technical support or your Dell printer
dealer.
If necessary, touch Continue to clear the message and continue printing.
Maintenance kit nearly low [80.xy]
For more information, contact technical support or your Dell printer dealer.
If necessary, touch Continue to clear the message and continue printing.
Troubleshooting 179
Maintenance kit very low, [x] estimated pages remain [80.xy]
You may need to replace the maintenance kit very soon. For more information, contact technical support
or your Dell printer dealer.
If necessary, touch Continue to clear the message and continue printing.
Memory full [38]
Try one or more of the following:
•From the printer control panel, touch Cancel job to clear the message.
•Install additional printer memory.
Network [x] software error [54]
Try one or more of the following:
•From the printer control panel, touch Continue to continue printing.
•Turn o the printer, wait for about 10 seconds, and then turn the printer back on.
•Update the network firmware in the printer or print server. For more information, contact technical
support or your Dell printer dealer.
Non‑Dell [supply type], see User’s Guide [33.xy]
Note: The supply type can either be a toner cartridge or imaging unit.
The printer has detected a non‑Dell supply or part installed in the printer.
Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies
or parts may aect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Dell supplies and parts, and may deliver unpredictable results
if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage
your Dell printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts are not covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, press and hold and # on the printer control panel simultaneously for 15 seconds to clear the
message and continue printing.
If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and
then install a genuine Dell supply or part.
Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit
www.dell.com/support/printers.
Not enough free space in flash memory for resources [52]
Try one or more of the following:
•From the printer control panel, touch Continue to clear the message and continue printing.
•Delete fonts, macros, and other data stored in the flash memory.
Troubleshooting 180
•Install a flash memory card with larger capacity.
Note: Downloaded fonts and macros not previously stored in the flash memory are deleted.
Paper changes needed
Try one or more of the following:
•From the printer control panel, select Prompt for each page to continue printing.
•Select Use current supplies to continue printing using the paper loaded in the tray.
•Cancel the current print job.
Parallel port [x] disabled [56]
Do either of the following:
•From the printer control panel, select Continue to clear the message and continue printing.
The printer discards any data received through the parallel port.
•Select Reset active bin to reset the bin for a linked set of bins.
Reattach bin [x]
Try one or more of the following:
•Turn o the printer, and then turn it back on.
•Reattach the indicated bin.
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the indicated bin.
4Reattach the bin.
5Connect the power cord to a properly grounded electrical outlet.
6Turn the printer back on.
•Remove the indicated bin:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the indicated bin.
4Contact technical support or your Dell printer dealer.
•From the printer control panel, touch Continue to clear the message and print without using the
specified bin.
Troubleshooting 181
Reattach bins [x] – [y]
Try one or more of the following:
•Turn o the printer, and then turn it back on.
•Reattach the indicated bins:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the indicated bins.
4Reattach the bins.
5Connect the power cord to a properly grounded electrical outlet.
6Turn the printer back on.
•Remove the indicated bins:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the indicated bins.
4Contact technical support or your Dell printer dealer.
From the printer control panel, touch Continue to clear the message and print without using the
indicated bins.
Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:
•Check if the toner cartridge is missing. If missing, install the toner cartridge.
For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.
•If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace
the toner cartridge.
Reinstall missing or unresponsive fuser [31.xy]
Try one or more of the following:
•Remove the unresponsive fuser, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the fuser is defective. Replace the
fuser.
•Install the missing fuser.
For more information on installing the fuser, see the instruction sheet that came with the part.
Troubleshooting 182
Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:
•Check if the imaging unit is missing. If missing, install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide.
•If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the imaging unit is defective.
Replace the imaging unit.
Remove defective disk [61]
Remove and replace the defective printer hard disk.
Remove packaging material, [area name]
Remove any remaining packaging material from the specified location.
Remove paper from all bins
Remove paper from all bins to clear the message and continue printing.
Note: If removing the paper does not clear the message, then select Continue on the printer control
panel.
Remove paper from bin [x]
Remove paper from the specified bin to clear the message and continue printing.
Note: If removing the paper does not clear the message, then select Continue on the printer control
panel.
Remove paper from [linked set bin name]
Remove paper from the specified bin to clear the message and continue printing.
If removing the paper does not clear the message, then select Continue on the printer control panel.
Remove paper from standard output bin
Remove the paper stack from the standard bin.
Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the
instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s
Guide or visit our Web site.
Troubleshooting 183
Replace defective imaging unit [31.xy]
Replace the defective imaging unit to clear the message. For more information, see the instruction sheet
that came with the supply.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the
User’s Guide or visit our Web site.
Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the
instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the
User’s Guide or visit our Web site.
Replace maintenance kit, 0 estimated pages remain [80.xy]
Contact technical support or your Dell printer dealer, and then report the message. The printer is scheduled
for maintenance.
Replace missing cartridge [31.xy]
Install the missing toner cartridge to clear the message. For more information, see the “Replacing supplies”
section of the User’s Guide.
Replace missing fuser [31.xy]
Install the missing fuser. For more information, see the instruction sheet that came with the part.
Replace missing imaging unit [31.xy]
Install the missing imaging unit to clear the message. For more information, see the “Replacing supplies”
section of the User’s Guide.
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing.
For more information, see the instruction sheet that came with the supply or see the “Replacing supplies”
section of the User’s Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s
Guide or visit our Web site.
Replace unsupported fuser [32.xy]
Remove the fuser, and then install a supported one. For more information, see the instruction sheet that
came with the part.
Troubleshooting 184
Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For
more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section
of the User’s Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the
User’s Guide or visit our Web site.
Restore held jobs?
Do either of the following:
•Select Restore on the printer control panel to restore all held jobs stored in the printer hard disk.
•Select Do not restore if you do not want any print jobs to be restored.
Serial port [x] disabled [56]
Try one or more of the following:
•From the printer control panel, select Continue to clear the message.
The printer discards any data received through the specified serial port.
•Select Reset active bin to reset the active bin for a linked set of bins.
•Make sure the Serial Buer menu is set to Enabled.
Some held jobs were not restored
From the printer control panel, select Continue to clear the message and continue printing.
Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible.
Standard network software error [54]
Try one or more of the following:
•From the printer control panel, touch Continue to continue printing.
•Turn o the printer, and then turn it back on.
•Update the network firmware in the printer or print server. For more information, contact technical
support or your Dell printer dealer.
Standard USB port disabled [56]
Try one or more of the following:
•From the printer control panel, touch Continue to clear the message.
•Enable the USB port. From the printer control panel, navigate to:
Network/Ports > USB Buer > Auto
Note: The printer discards any data received through the USB port.
Troubleshooting 185
Supply needed to complete job
A supply needed to complete the job is missing. Cancel the current job.
Too many bins attached [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra bins.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Too many disks installed [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra printer hard disks.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Too many flash options installed [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra flash memory.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Too many trays attached [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra trays.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Tray [x] paper size unsupported
The paper size in the specified tray is unsupported. Replace it with a supported paper size.
Troubleshooting 186
Unformatted flash detected [53]
Try one or more of the following:
•From the printer control panel, touch Continue to stop the defragmentation and continue printing.
•Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and needs to be
replaced.
Unsupported disk
An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one.
Unsupported option in slot [x] [55]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the unsupported option card from the printer controller board, and then replace it with a
supported card.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
USB port [x] disabled [56]
Try one or more of the following:
•From the printer control panel, select Continue to clear the message and continue printing.
The printer discards any data received through the specified serial port.
•Select Reset active bin to reset the active bin for a linked set of bins.
•Make sure the USB Buer menu is enabled.
Solving printer problems
•“Basic printer problems” on page 188
•“Hardware and internal option problems” on page 189
•“Paper feed problems” on page 194
Troubleshooting 187
Basic printer problems
The printer is not responding
Action Yes No
Step 1
Connect the power cord to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in sleep or hibernate mode.
Is the printer in sleep or hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match
the following:
•The USB cable
with the USB port
on the printer
•The Ethernet
cable with the
Ethernet port on
the printer
Step 6
Turn o the printer, reinstall the hardware options, and then turn it
back on.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved
Go to step 8.
Troubleshooting 188
Action Yes No
Step 8
Turn o the printer, wait for about 10 seconds, and then turn it back
on.
Is the printer responding?
The problem is
solved.
Contact technical
support.
Printer display is blank
Action Yes No
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
The problem is
solved.
Go to step 2.
Step 2
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Do Please wait and Ready appear on the printer display?
The problem is
solved.
Turn o the printer,
and then contact
technical support.
Hardware and internal option problems
2100-sheet tray problems
Action Yes No
Step 1
aPull out the tray, and then do one or more of the following:
•Make sure paper lies flat in the tray.
•Check for paper jams or misfeeds.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•Check if the paper guides are aligned against the edges of
the paper.
•Make sure the paper is below the maximum paper fill
indicator.
•Check if you are printing on a recommended paper size and
type.
•Check if the paper or specialty media meets specifications
and is not damaged.
bInsert the tray properly.
Note: Press the paper stack down while inserting the tray.
Does the tray operate properly?
The problem is
solved.
Go to step 2.
Troubleshooting 189
Action Yes No
Step 2
Turn o the printer, then wait about 10 seconds, and then turn it
back on.
Does the tray operate properly?
The problem is
solved.
Go to step 3.
Step 3
Print a menu settings page, and then check if the tray is listed in
the Installed Features list.
Note: If the tray is listed in the menu settings page, but paper
jams when it enters or exits the tray, then it may not be properly
installed.
Is the tray listed in the menu settings page?
Go to step 4. For more
information, see the
setup sheet that
came with the 2100-
sheet tray.
Step 4
Check if the tray is available in the printer driver.
Note: You may need to manually add the tray in the printer driver
to make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 41.
Is the tray available in the printer driver?
Go to step 5. Manually add the
tray in the printer
driver.
Step 5
Check if the tray is selected.
From the application you are using, select the tray. If you are
using Mac OS X version 9, then make sure the printer is set up
in Chooser.
Does the tray operate properly?
The problem is
solved.
Contact technical
support.
Troubleshooting 190
Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, then wait for about 10 seconds, and then turn
on the printer.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Check if the internal option is properly installed in the controller
board.
aTurn o the printer using the power switch, and then unplug the
power cord from the electrical outlet.
bMake sure the internal option is installed in the appropriate
connector in the controller board.
cConnect the power cord to the printer, then to a properly
grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the
controller board.
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Step 4
aCheck if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see “Adding available options in the print driver”
on page 41.
bResend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact technical
support.
Troubleshooting 191
Tray problems
Action Yes No
Step 1
aPull out the tray, and then do one or more of the following:
•Check for paper jams or misfeeds.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•If you are printing on custom‑size paper, then make sure
that the paper guides rest against the edges of the paper.
•Make sure the paper is below the maximum paper fill
indicator.
•Make sure paper lies flat in the tray.
bCheck if the tray closes properly.
Is the tray working?
The problem is
solved.
Go to step 2.
Step 2
aTurn o the printer, then wait about 10 seconds, and then turn
the printer back on.
bResend the print job.
Is the tray working?
The problem is
solved.
Go to step 3.
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed
in the Installed Features list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information,
see the setup
documentation that
came with the tray.
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 41.
Is the tray available in the printer driver?
The problem is
solved.
Contact technical
support.
Troubleshooting 192
Internal Solutions Port does not operate correctly
Action Yes No
Step 1
Make sure the Internal Solutions Port (ISP) is installed.
aInstall the ISP. For more information, see “Installing an Internal
Solutions Port” on page 26.
bPrint a menu settings page, and then check if the ISP is listed
in the Installed Features list.
Is the ISP listed in the Installed Features list?
Go to step 2. Check if you have a
supported ISP.
Note: An ISP from
another printer may
not work on this
printer.
Step 2
Check the cable and the ISP connection.
aUse the correct cable, and then make sure it is securely
connected to the ISP.
bCheck if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Note: The ISP solution interface cable and the receptacle on
the controller board are color‑coded.
Does the Internal Solutions Port operate correctly?
The problem is
solved.
Contact technical
support.
USB/parallel interface card does not operate correctly
Action Yes No
Step 1
Make sure the USB or parallel interface card is installed.
aInstall the USB or parallel interface card. For more information,
see “Installing an Internal Solutions Port” on page 26.
bPrint a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Features list.
Is the USB or parallel interface card listed in the Installed Features
list?
Go to step 2. Check if you have a
supported USB or
parallel interface
card.
Note: A USB or
parallel interface
card from another
printer may not work
on this printer.
Step 2
Check the cable and the USB or parallel interface card connection.
Use the correct cable, and then make sure it is securely
connected to the USB or parallel interface card.
Does the USB or parallel interface card operate correctly?
The problem is
solved.
Contact technical
support.
Troubleshooting 193
Paper feed problems
Jammed pages are not reprinted
Action Yes No
Turn on Jam Recovery.
aFrom the home screen, navigate to:
> Settings > General Settings > Print Recovery
bFrom the Jam Recovery menu, select On or Auto.
cSave your changes.
Do pages reprint after a jam?
The problem is
solved.
Contact technical
support.
Paper frequently jams
Action Yes No
Step 1
aPull out the tray.
bCheck if the paper is loaded correctly.
Notes:
•Make sure that the paper guides are positioned correctly.
•Make sure that the stack height is below the maximum
paper fill indicator.
•Make sure to print on recommended paper size and type.
cInsert the tray.
dPrint the document.
Do paper jams still occur frequently?
Go to step 2. The problem is
solved.
Step 2
aLoad paper from a fresh package.
bPrint the document.
Do paper jams still occur frequently?
Contact technical
support.
The problem is
solved.
Troubleshooting 194
Solving print problems
Printing problems
Confidential and other held documents do not print
Action Yes No
Step 1
aFrom the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
bPrint the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
•Delete the print job, and then send it again.
•For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
aOpen the Printing Preferences dialog.
bFrom the Print and Hold section, select Keep duplicate
documents.
cEnter a PIN.
dResend the print job.
For Macintosh users
aSave and name each job dierently.
bSend the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
aDelete some held jobs to free up printer memory.
bResend the print job.
Are the documents printed?
The problem is
solved.
Go to step 5.
Troubleshooting 195
Action Yes No
Step 5
aAdd printer memory.
bResend the print job.
Are the documents printed?
The problem is
solved.
Contact technical
support.
Envelope seals when printing
Action Yes No
aUse envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
bResend the print job.
Does the envelope seal when printing?
Contact technical
support.
The problem is
solved.
Unable to read flash drive
Action Yes No
Step 1
Check if the flash drive is inserted into the front USB port.
Note: The flash drive does not work when it is inserted into the
rear USB port.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 78
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Check if the front USB port is disabled.
Does the problem remain?
Contact technical
support.
The problem is
solved.
Troubleshooting 196
Incorrect characters print
Action Yes No
Step 1
Make sure that the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the display, then turn o the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Deactivate Hex
Trace mode.
Go to step 2.
Step 2
aFrom the control panel, select Standard Network or
Network [x], and then set PCL SmartSwitch or PS SmartSwitch
to On.
bResend the print job.
Do incorrect characters print?
Contact technical
support.
The problem is
solved.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
aCheck if you are printing on a supported paper.
bPrint the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Go to step 2.
Step 2
aDepending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bPrint the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Go to step 3.
Step 3
aCheck if the trays are not linked.
bPrint the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Contact technical
support.
Troubleshooting 197
Large jobs do not collate
Action Yes No
Step 1
aFrom the Finishing menu on the printer control panel, set
Collate to (1,2,3) (1,2,3).
bResend the print job.
Did the job print and collate correctly?
The problem is
solved.
Go to step 2.
Step 2
aFrom the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides
the setting in the Finishing menu.
bResend the print job.
Did the job print and collate correctly?
The problem is
solved.
Go to step 3.
Step 3
Reduce the complexity of the print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Did the job print and collate correctly?
The problem is
solved.
Contact technical
support.
Multiple‑language PDF files do not print
Action Yes No
Step 1
aCheck if the print options for the PDF output are set to embed
all fonts.
For more information, see the documentation that came with
Adobe Acrobat.
bGenerate a new PDF file, and then resend the print job.
Do the files print?
The problem is
solved.
Go to step 2.
Step 2
aOpen the document you want to print in Adobe Acrobat.
bClick File > Print > Advanced > Print As Image > OK > OK.
Do the files print?
The problem is
solved.
Contact technical
support.
Troubleshooting 198
Print job takes longer than expected
Action Yes No
Step 1
Change the environmental settings of the printer.
aFrom the printer control panel, navigate to:
> Settings > General Settings
bSelect Eco‑Mode or Quiet Mode, and then select O.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the job print?
The problem is
solved.
Go to step 2.
Step 2
Reduce the number and size of fonts, the number and complexity
of images, and the number of pages in the print job, and then
resend the job
Did the job print?
The problem is
solved.
Go to step 3.
Step 3
aRemove held jobs stored in the printer memory.
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 4.
Step 4
aDisable the Page Protect feature.
From the printer control panel, navigate to:
> Settings > General Settings > Print Recovery > Page
Protect > O
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 5.
Step 5
aCheck if the cable connections to the printer and print server
are secure. For more information, see the setup documentation
that came with the printer.
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 6.
Step 6
Install additional printer memory, and then resend the print job.
Did the job print?
The problem is
solved.
Contact technical
support.
Troubleshooting 199
Print jobs do not print
Action Yes No
Step 1
aFrom the document you are trying to print, open the Print dialog
and check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 2.
Step 2
aCheck if the printer is plugged in and turned on, and if Ready
appears on the printer display.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 3.
Step 3
If an error message appears on the printer display, then clear the
message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is
solved.
Go to step 4.
Step 4
aCheck if the ports (USB, serial, or Ethernet) are working and if
the cables are securely connected to the computer and the
printer.
Note: For more information, see the setup documentation
that came with the printer.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 5.
Step 5
aTurn o the printer, wait for about 10 seconds, and then turn the
printer back on.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 6.
Step 6
aRemove, and then reinstall the printer software. For more
information, see “Installing the printer software” on page 41.
Note: The printer software is available at
www.dell.com/support/printers.
bResend the print job.
Do the jobs print?
The problem is
solved.
Contact technical
support.
Troubleshooting 200
Printing slows down
Notes:
•When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the
fuser.
•The printer speed may be reduced when printing for long periods of time, or printing at elevated
temperatures.
Action Yes No
aMake sure the size of the paper loaded in the tray matches the
fuser type.
Note: To identify the fuser type, view the label on the fuser.
bResend the print job.
Does the print speed increase?
The problem is
solved.
Contact technical
support or your Dell
printer dealer.
Tray linking does not work
Notes:
•The trays can detect paper length.
•The multipurpose feeder does not automatically detect the paper size. You must set the size from the
Paper Size/Type menu.
Action Yes No
Step 1
aOpen the trays, and then check if they contain paper of the
same size and type.
•Check if the paper guides are in the correct positions for
the size of the paper loaded in each tray.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
bResend the print job.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Step 2
aFrom the printer control panel, set the paper size and type in
the Paper menu to match the paper loaded in the trays to be
linked.
Note: The paper size and type must match for trays to be
linked.
bResend the print job.
Do the trays link correctly?
The problem is
solved.
Contact technical
support.
Troubleshooting 201
Unexpected page breaks occur
Action Yes No
Increase the printing timeout.
aFrom the home screen, navigate to:
> Settings > General Settings > Timeouts
bIncrease the Print Timeout setting, and then touch Submit.
cResend the print job.
Did the file print correctly?
The problem is
solved.
Check the original
file for manual page
breaks.
Print quality problems
Characters have jagged or uneven edges
Action Yes No
Step 1
aPrint a font sample list to check if the fonts you are using are
supported by the printer.
1From the scanner control panel, navigate to:
> Reports > Print Fonts
2Tou c h PCL Fonts or PostScript Fonts.
bUse a font that is supported by the printer or install the font that
you want to use. For more information, contact your system
support person.
cResend the print job.
Do prints still contain characters that have jagged or uneven
edges?
Go to step 2. The problem is
solved.
Step 2
aUse a font that is supported by the printer or install the font that
you want to use on your computer. For more information,
contact your system support person.
bResend the print job.
Do prints still contain characters that have jagged or uneven
edges?
Contact technical
support.
The problem is
solved.
Troubleshooting 202
Clipped pages or images
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the paper loaded.
bResend the print job.
Is the page or image clipped?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
aDepending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
bResend the print job.
Is the page or image clipped?
Go to step 4. The problem is
solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge.
2Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Install the imaging unit, and then the cartridge.
bResend the print job.
Is the page or image clipped?
Contact technical
support.
The problem is
solved.
Troubleshooting 203
Compressed images appear on prints
Action Yes No
aMake sure the size of the paper loaded in the tray matches the
fuser type.
Note: To identify the fuser type, view the label on the fuser.
bResend the print job.
Do compressed images still appear?
Contact technical
support or your Dell
printer dealer.
The problem is
solved.
Gray background on prints
Action Yes No
Step 1
aFrom the Quality Menu on the printer control panel, decrease
the toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 2.
Step 2
Reinstall the imaging unit and the toner cartridge.
aRemove the toner cartridge.
bRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
cInstall the imaging unit, and then the cartridge.
dResend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 3.
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Contact technical
support.
Troubleshooting 204
Horizontal voids appear on prints
Action Yes No
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
aLoad the specified tray or feeder with a recommended type of
paper.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 3. The problem is
solved.
Step 3
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?
Contact technical
support.
The problem is
solved.
Troubleshooting 205
Incorrect margins on prints
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the paper size loaded.
bResend the print job.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
From the printer control panel, set the paper size in the Paper menu
to match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
aDepending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
bResend the print job.
Are the margins correct?
The problem is
solved.
Contact technical
support.
Troubleshooting 206
Paper curl
Action Yes No
Step 1
Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
Are the width and length guides positioned correctly?
Go to step 2. Adjust the width and
length guides.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 3. Specify the paper
type and weight from
the tray settings to
match the paper
loaded in the tray.
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Is the paper still curled?
Go to step 4. The problem is
solved.
Step 4
aRemove the paper from the tray, and then turn it over.
bResend the print job.
Is the paper still curled?
Go to step 5. The problem is
solved.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the paper still curled?
Contact technical
support.
The problem is
solved.
Print irregularities
Troubleshooting 207
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the size of the paper loaded in the tray.
bResend the print job.
Do print irregularities still appear?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper
loaded in the tray?
Go to step 3. Specify the paper
size and type from
the tray settings to
match the paper
loaded in the tray.
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do print irregularities still appear?
Go to step 4. The problem is
solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in
the tray.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do print irregularities still appear?
Go to step 6. The problem is
solved.
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Contact technical
support or your Dell
printer dealer.
The problem is
solved.
Troubleshooting 208
Print is too dark
Action Yes No
Step 1
aFrom the Quality menu on the printer control panel, reduce the
toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too dark?
Go to step 2. The problem is
solved.
Step 2
aFrom the printer control panel, set the paper type, texture and
weight in the Paper menu to match the paper loaded in the tray.
bResend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Do one or more of
the following:
•Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.
•Change the
paper loaded in
the tray to match
the paper type,
texture and
weight specified
in the tray
settings.
Step 3
aDepending on your operating system, specify the paper type,
texture and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Is the print still too dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel,
change the texture
settings in the Paper
Texture menu to
match the paper you
are printing on.
Go to step 5.
Troubleshooting 209
Action Yes No
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the print still too dark?
Go to step 6. The problem is
solved.
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Contact technical
support.
The problem is
solved.
Print is too light
Action Yes No
Step 1
aFrom the Quality menu on the printer control panel, increase
the toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too light?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper type, texture, and
weight in the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Change the paper
type, texture, and
weight to match the
paper loaded in the
tray.
Step 3
aDepending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Is the print still too light?
Go to step 4. The problem is
solved.
Troubleshooting 210
Action Yes No
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel,
change the texture
settings in the Paper
Texture menu to
match the paper you
are printing on.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the print still too light?
Go to step 6. The problem is
solved.
Step 6
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Install the imaging unit, and then the cartridge.
bResend the print job.
Is the print still too light?
Go to step 7. The problem is
solved.
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Contact technical
support.
The problem is
solved.
Printer is printing blank pages
Troubleshooting 211
Action Yes No
Step 1
aCheck if there is packing material left on the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Check if the packing material is properly removed from the
imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?
Go to step 2. The problem is
solved.
Step 2
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?
Go to step 3. The problem is
solved.
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?
Contact technical
support.
The problem is
solved.
Printer is printing solid black pages
Troubleshooting 212
Action Yes No
Step 1
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Contact technical
support.
The problem is
solved.
Repeating defects appear on prints
Action Yes No
Step 1
aReplace the imaging unit if the distance between the defects is
equal to any of the following:
•47.8 mm (1.88 in.)
•96.8 mm (3.81 in.)
•28.5 mm (1.12 in.)
bResend the print job.
Do repeating defects still appear on prints?
Go to step 2. The problem is
solved.
Step 2
aReplace the fuser if the distance between the defects is equal
to either of the following:
•94.25 mm (3.71 in.)
•95.2 mm (3.75 in.)
bResend the print job.
Do repeating defects still appear on prints?
Contact technical
support.
The problem is
solved.
Troubleshooting 213
Shadow images appear on prints
Action Yes No
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2. Load paper with the
correct paper type
and weight in the
tray.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified
in the tray settings.
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do shadow images still appear on prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Contact technical
support.
The problem is
solved.
Skewed print
Troubleshooting 214
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the size of the paper loaded.
bResend the print job.
Is the print still skewed?
Go to step 2. The problem is
solved.
Step 2
aCheck if you are printing on a paper that is supported by the
tray.
bResend the print job.
Is the print still skewed?
Contact technical
support.
The problem is
solved.
Streaked horizontal lines appear on prints
Action Yes No
Step 1
aDepending on your operating system, specify the tray or feeder
from Printing Preferences or the Print dialog.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 3. Change the paper
type and weight to
match the paper
loaded in the tray.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4. The problem is
solved.
Troubleshooting 215
Action Yes No
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Contact technical
support.
The problem is
solved.
Streaked vertical lines appear on prints
Action Yes No
Step 1
aDepending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 216
Action Yes No
Step 2
From the printer control panel, set the paper texture, type, and
weight in the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
•Change the
paper loaded in
the tray to match
the paper
texture, type, and
weight specified
in the tray
settings.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact technical
support or your Dell
printer dealer.
The problem is
solved.
Troubleshooting 217
Transparency print quality is poor
Action Yes No
Step 1
From the printer control panel, set the paper type in the Paper
menu to match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Go to step 2. Set the paper type to
Transparency.
Step 2
aCheck if you are using a recommended type of transparency.
bResend the print job.
Is the print quality still poor?
Contact technical
support.
The problem is
solved.
Toner specks appear on prints
Action Yes No
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Contact technical
support.
The problem is
solved.
Toner fog or background shading appears on prints
Action Yes No
Step 1
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Did the toner fog or background shading disappear from the
prints?
The problem is
solved.
Go to step 2.
Troubleshooting 218
Action Yes No
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the
prints?
The problem is
solved.
Contact technical
support.
Toner rubs o
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper
type and weight.
Do the paper type and weight match the paper loaded in the tray?
Go to step 2. Specify the paper
type and weight from
the tray settings to
match the paper
loaded in the tray.
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
From the Paper
menu on the printer
control panel, set the
paper texture.
Go to step 3.
Step 3
aFrom the Paper Weight menu on the printer control panel, set
Heavy Weight to Heavy.
bResend the print job.
Does the toner rub o?
Go to step 4. The problem is
solved.
Step 4
aEnable Quiet mode.
From the printer control panel, navigate to:
Settings > General Settings > Quiet Mode > On
bResend the print job.
Does the toner rub o?
Contact technical
support or your Dell
printer dealer.
The problem is
solved.
Troubleshooting 219
Uneven print density
Action Yes No
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
Contact technical
support.
The problem is
solved.
Vertical voids appear on prints
Action Yes No
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do vertical voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
aFrom the printer control panel, set the paper type and weight
in the Paper menu to match the paper loaded in the tray.
bResend the print job.
Do vertical voids appear on prints?
Go to step 3. The problem is
solved.
Step 3
Check if you are using a recommended type of paper.
aLoad the indicated tray or feeder with a recommended type of
paper.
bResend the print job.
Do vertical voids appear on prints?
Go to step 4. The problem is
solved.
Troubleshooting 220
Action Yes No
Step 4
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do vertical voids appear on prints?
Contact technical
support.
Note: The laser
scanning unit may
be defective.
The problem is
solved.
Embedded Web Server does not open
Action Yes No
Step 1
Make sure the printer IP address is correct.
View the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 2. Type the correct
printer IP address in
the address field of
your Web browser.
Note: Depending on
the network
settings, you may
need to type
“https://” instead
of “http://” before
the printer IP
address to access
the Embedded Web
Server.
Step 2
Check if the printer is turned on.
Is the printer turned on?
Go to step 3. Turn on the printer.
Step 3
Check if the network connection is working.
Is the network connection working?
Go to step 4. Contact your system
support person.
Step 4
Make sure the cable connections to the printer and print server are
secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections to the printer and print server secure?
Go to step 5. Tighten the cable
connection.
Troubleshooting 221
Action Yes No
Step 5
Temporarily disable the Web proxy servers.
Note: Proxy servers may block or restrict you from accessing
certain Web sites including the Embedded Web Server.
Are the Web proxy servers disabled?
Go to step 6. Contact your system
support person.
Step 6
Access the Embedded Web Server again by typing the correct IP
address in the address field.
Did the Embedded Web Server open?
The problem is
solved.
Contact technical
support.
Contacting technical support
When you call technical support, describe the problem you are experiencing, the message on the display,
and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and the service tag number or express service code. For more
information, see the label at the back of the printer. The service tag number is listed on the menu settings
page.
For more information, check the Dell Support Web site at http://support.dell.com.
Troubleshooting 222
Appendix
Dell Technical Support Policy
Technician‑assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the Operating System, application software and
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted
technical support, online technical support is available at Dell Support. Additional technical support options
may be available for purchase.
Dell provides limited technical support for the printer and any Dell‑installed software and peripherals. Support
for third‑party software and peripherals is provided by the original manufacturer, including those purchased
and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration
(CFI/DellPlus).
Contacting Dell
You can contact Dell electronically using the following address: www.dell.com/contactdell.
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption
(Watts)
Printing The product is generating hard‑copy output from electronic inputs. 770
Copy The product is generating hard‑copy output from hard‑copy original
documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. 55
Sleep Mode The product is in a high‑level energy‑saving mode. 2.9
Hibernate The product is in a low‑level energy‑saving mode. 0.5
O The product is plugged into an electrical outlet, but the power switch is
turned o.
0.1
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Appendix 223
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 20
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
•Using the Hibernate Timeout
•Using the Schedule Power modes
•Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
O mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Warranty and Return Policy
Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to
new in accordance with industry‑standard practices. For information about the Dell warranty for your printer,
refer to the Product Information Guide.
Appendix 224
Index
Numerics
2100‑sheet tray
installing 38
loading 54
550‑sheet tray
installing 38
A
accessing the Embedded Web
Server 17
Active NIC menu 95
adding hardware options
print driver 41
adding internal options
print driver 41
adjusting printer display
brightness 137
adjusting Sleep mode 136
adjusting toner darkness 76
AirPrint
using 79
AppleTalk menu 100
applications
home screen 17
attaching cables 39
available internal options 21
avoiding jams 70
avoiding paper jams 153
B
Background and Idle Screen
using 18
Bin Setup menu 93
buttons, printer control panel 13
buttons, touch screen
using 15
C
cables
Ethernet 39
USB 39
canceling a print job
from the computer 81
from the printer control
panel 81
cannot open Embedded Web
Server 221
card stock
loading 60
tips 66
Cartridge, imaging unit mismatch
[41.xy] 172
Change [paper source] to
[custom string] load
[orientation] 172
Change [paper source] to
[custom type name] load
[orientation] 172
Change [paper source] to [paper
size] load [orientation] 172
Change [paper source] to [paper
type] [paper size] load
[orientation] 172
changing port settings
internal solutions port 44
Check tray [x] connection 173
checking status of parts and
supplies 141
checking the virtual display
using the Embedded Web
Server 151
cleaning
exterior of the printer 140
cleaning the printer 140
Close door or insert
cartridge 173
Close rear door 173
Complex page, some data may
not have printed [39] 173
compressed images appear on
prints 204
confidential data
information on securing 139
confidential jobs
modifying print settings 151
confidential print jobs 80
printing from a Macintosh
computer 80
printing from Windows 80
Confidential Print menu 108
Configuration change, some held
jobs were not restored [57] 173
Configure MP menu 86
configuring
multiple printers 151
configuring port settings 44
connecting to a wireless network
using PIN (Personal
Identification Number)
method 43
using Push Button Configuration
method 43
using the Embedded Web
Server 43
using wireless setup wizard 42
conservation settings
brightness, adjusting 137
conserving supplies 134
Eco‑Mode 135
Hibernate mode 136
Quiet mode 135
Sleep Mode 136
conserving supplies 134
contacting technical support 222
control panel, printer
indicator light 13
sleep button light 13
controller board
accessing 21
creating custom name
paper type 64
Custom Bin Names menu 91
Custom Names menu 91
custom paper type name
assigning 65
Custom Type [x]
creating custom name 64
Custom Types menu 91
D
Default Source menu 83
Defective flash detected [51] 174
Dell Document Hub
using 79
Disk full 62 174
Disk must be formatted for use in
this device 174
Disk Wiping menu 109
display troubleshooting
printer display is blank 189
display, printer control panel 13
adjusting brightness 137
Index 225
disposing of printer hard
disk 138
documents, printing
from a computer 76
E
Eco‑Mode setting 135
Eco‑Settings
about 19
Embedded Web Server
accessing 17
adjusting brightness 137
copying settings to other
printers 151
modifying confidential print
settings 151
problem accessing 221
Embedded Web Server
Administrator's Guide
where to find 139
Empty the hole punch box 174
emptying the hole punch
box 140
envelopes
loading 60
tips on using 66
environmental settings
conserving supplies 134
Eco‑Mode 135
Hibernate mode 136
printer display brightness,
adjusting 137
Quiet mode 135
Sleep Mode 136
erasing volatile memory 139
Error reading USB drive. Remove
USB. 174
Error reading USB hub. Remove
hub. 175
Ethernet port 39
exporting a configuration
using the Embedded Web
Server 20
exterior of the printer
cleaning 140
F
finisher
finishing features 73
supported paper sizes 73
finisher features 73
Finishing menu 120
firmware card 21
flash drive
printing from 77
flash drives
supported file types 78
Forms and Favorites
setting up 18
G
General Settings menu 111
Google Cloud Print
using 79
green settings
Eco‑Mode 135
Hibernate mode 136
Quiet mode 135
H
hardware options, adding
print driver 41
held jobs 80
printing from a Macintosh
computer 80
printing from Windows 80
Help menu 132
Hibernate mode
using 136
hiding icons on the home
screen 18
hole punch box
emptying 140
Home button
printer control panel 13
home screen
buttons, understanding 14
customizing 18
hiding icons 18
showing icons 18
home screen applications
configuring 17
finding information 17
home screen buttons
understanding 14
HTML menu 131
I
icons on the home screen
hiding 18
showing 18
identifying jam locations 155
Image menu 132
Imaging unit low [84.xy] 175
Imaging unit nearly low
[84.xy] 175
Imaging unit very low, [x]
estimated pages remain
[84.xy] 175
importing a configuration
using the Embedded Web
Server 20
Incompatible output bin [x]
[59] 175
Incompatible tray [x] [59] 175
Incorrect paper size, open [paper
source] [34] 175
indicator light
printer control panel 13
Insert hole punch box 176
Insert staple cartridge 176
Insert Tray [x] 176
Install bin [x] 176
Install Tray [x] 176
installing an Internal Solutions
Port 26
installing an optional card 30
installing options
order of installation 37
installing printer 41
installing printer hard disk 31
installing the 2100‑sheet tray 38
installing the 550‑sheet tray 38
Insucient memory for Flash
Memory Defragment operation
[37] 176
Insucient memory to collate job
[37] 177
Insucient memory to support
Resource Save feature [35] 177
Insucient memory, some Held
Jobs were deleted [37] 177
Insucient memory, some held
jobs will not be restored [37] 177
internal options 21
internal options, adding
print driver 41
Internal Solutions Port
installing 26
troubleshooting 193
IP address of computer
finding 17
IPv6 menu 99
Index 226
J
jams
avoiding 153
jams, clearing
duplex unit 161
expander door 169
front cover 157
mailbox 170
multipurpose feeder 163
rear door 159
standard bin 161
staple access door 165
staple finisher 168
trays 162
Job Accounting menu 123
K
keypad
printer control panel 13
L
labels, paper
tips 67
letterhead
loading, 2100‑sheet tray 54
loading, multipurpose
feeder 60, 67
loading, trays 46, 67
linking trays 64, 65
Load [paper source] with [custom
string] [paper orientation] 177
Load [paper source] with [custom
type name] [paper
orientation] 177
Load [paper source] with [paper
size] [paper orientation] 178
Load [paper source] with [paper
type] [paper size] [paper
orientation] 178
Load Multipurpose Feeder with
[custom string] [paper
orientation] 178
Load Multipurpose Feeder with
[custom type name] [paper
orientation] 178
Load Multipurpose Feeder with
[paper size] [paper
orientation] 179
Load Multipurpose Feeder with
[paper type] [paper size] [paper
orientation] 179
Load staples 179
loading
2100‑sheet tray 54
card stock 60
envelopes 60
letterhead in 2100‑sheet
tray 54
letterhead in multipurpose
feeder 60
letterhead in trays 46
multipurpose feeder 60
optional 250‑sheet tray 46
optional 550‑sheet tray 46
standard 550‑sheet tray 46
transparencies 60
loading letterhead
paper orientation 67
locating paper jam 155
lock, security 138
M
Maintenance kit low [80.xy] 179
Maintenance kit nearly low
[80.xy] 179
Maintenance kit very low, [x]
estimated pages remain
[80.xy] 180
memory
types installed on printer 138
memory card 21
installing 24
Memory full [38] 180
menu settings
loading on multiple printers 151
menu settings page
printing 45
menus
Active NIC 95
AppleTalk 100
Bin Setup 93
Confidential Print 108
Configure MP 86
Custom Bin Names 91
Custom Names 91
Custom Types 91
Default Source 83
Disk Wiping 109
General Settings 111
Help 132
HTML 131
Image 132
IPv6 99
Job Accounting 123
Miscellaneous 108
Network [x] 95
Network Card 97
Network Reports 97
Paper Loading 90
Paper Size/Type 83
Paper Texture 87
Paper Weight 88
Parallel [x] 102
PCL Emul 126
PDF 126
PostScript 126
PPDS 129
Print Settings 116
Quality 123
Security Audit Log 110
Serial [x] 104
Set Date and Time 110
Setup 119
SMTP Setup menu 107
Standard Network 95
Standard USB 101
Substitute Size 86
TCP/IP 97
Universal Setup 92
Utilities 125
Wireless 99
XPS 125
menus list 82
Miscellaneous menu 108
mobile device
printing from 79
Mopria Print Service
using 79
moving the printer 9, 148, 149
multipurpose feeder
loading 60
N
Network [x] menu 95
Network [x] software error
[54] 180
Network Card menu 97
Network Reports menu 97
network setup page
printing 45
noise, printer
reducing 135
Non‑Dell [supply type], see
User’s Guide [33.xy] 180
non‑volatile memory 138
Index 227
Not enough free space in flash
memory for resources [52] 180
notices 223, 224
number of remaining pages
estimate 141
O
optional 250‑sheet tray
loading 46
optional 550‑sheet tray
loading 46
optional card
installing 30
options
2100‑sheet tray, installing 38
550‑sheet tray, installing 38
firmware cards 21
Internal Solutions Port,
installing 26
memory card 21, 24
printer hard disk, installing 31
printer hard disk, removing 35
ordering supplies
using Printer Home 141
P
paper
characteristics 68
letterhead 69
preprinted forms 69
recycled 69
selecting 69
storing 68, 70
unacceptable 69
Universal size setting 46
using recycled 134
Paper changes needed 181
paper characteristics 68
paper jam in the duplex unit 161
paper jam in the expander
door 169
paper jam in the front cover 157
paper jam in the mailbox 170
paper jam in the multipurpose
feeder 163
paper jam in the rear door 159
paper jam in the standard bin 161
paper jam in the staple
finisher 168
paper jam in trays 162
paper jam, clearing
duplex unit 161
expander door 169
front cover 157
mailbox 170
multipurpose feeder 163
rear door 159
standard bin 161
staple access door 165
staple finisher 168
trays 162
paper jams
avoiding 153
Paper Loading menu 90
paper size
setting 46
Paper Size/Type menu 83
paper sizes
supported 71
Paper Texture menu 87
paper type
setting 46
paper types
supported 71
Paper Weight menu 88
paper weights
supported 71
Parallel [x] menu 102
Parallel port [x] disabled [56] 181
parts
checking, on the printer control
panel 141
PCL Emul menu 126
PDF menu 126
Personal Identification Number
method
using 43
port settings
configuring 44
PostScript menu 126
PPDS menu 129
print driver
hardware options, adding 41
print irregularities 207
print job
canceling from the computer 81
print quality troubleshooting
blank pages 211
characters have jagged
edges 202
clipped pages or images 203
compressed images appear on
prints 204
gray background on prints 204
horizontal voids appear on
prints 205
print irregularities 207
print is too dark 209
print is too light 210
printer is printing solid black
pages 212
repeating defects appear on
prints 213
shadow images appear on
prints 214
skewed print 214
streaked horizontal lines appear
on prints 215
streaked vertical lines 216
toner fog or background
shading appears on prints 218
toner rubs o 219
toner specks appear on
prints 218
transparency print quality is
poor 218
uneven print density 220
white streaks 220
Print Settings menu 116
print troubleshooting
confidential and other held
documents do not print 195
envelope seals when
printing 196
incorrect characters print 197
incorrect margins on prints 206
jammed pages are not
reprinted 194
job prints from the wrong
tray 197
job prints on the wrong
paper 197
jobs do not print 200
Large jobs do not collate 198
multiple‑language PDF files do
not print 198
paper curl 207
paper frequently jams 194
print job takes longer than
expected 199
tray linking does not work 201
unable to read flash drive 196
Index 228
unexpected page breaks
occur 202
printer
finishing features 73
minimum clearances 9
moving 9, 148, 149
selecting a location 9
shipping 150
printer control panel
adjusting brightness 137
indicator light 13
parts 13
sleep button light 13
using 13
printer control panel, virtual
display
using the Embedded Web
Server 151
printer hard disk
disposing of 138
installing 31
removing 35
printer installation 41
printer is not responding 188
printer is printing blank
pages 211
printer menus 82, 94
printer messages
Cartridge, imaging unit
mismatch [41.xy] 172
Change [paper source] to
[custom string] load
[orientation] 172
Change [paper source] to
[custom type name] load
[orientation] 172
Change [paper source] to
[paper size] load
[orientation] 172
Change [paper source] to
[paper type] [paper size] load
[orientation] 172
Check tray [x] connection 173
Close door or insert
cartridge 173
Close rear door 173
Complex page, some data may
not have printed [39] 173
Configuration change, some
held jobs were not restored
[57] 173
Defective flash detected
[51] 174
Disk full 62 174
Disk must be formatted for use
in this device 174
Disk near full. Securely clearing
disk space. 174
Empty the hole punch box 174
Error reading USB drive.
Remove USB. 174
Error reading USB hub. Remove
hub. 175
Imaging unit low [84.xy] 175
Imaging unit nearly low
[84.xy] 175
Imaging unit very low, [x]
estimated pages remain
[84.xy] 175
Incompatible output bin [x]
[59] 175
Incompatible tray [x] [59] 175
Incorrect paper size, open
[paper source] [34] 175
Insert hole punch box 176
Insert staple cartridge 176
Insert Tray [x] 176
Install bin [x] 176
Install Tray [x] 176
Insucient memory for Flash
Memory Defragment operation
[37] 176
Insucient memory to collate
job [37] 177
Insucient memory to support
Resource Save feature
[35] 177
Insucient memory, some Held
Jobs were deleted [37] 177
Insucient memory, some held
jobs will not be restored
[37] 177
Load [paper source] with
[custom string] [paper
orientation] 177
Load [paper source] with
[custom type name [paper
orientation] 177
Load [paper source] with [paper
size] [paper orientation] 178
Load [paper source] with [paper
type] [paper size] [paper
orientation] 178
Load Multipurpose Feeder with
[custom string] [paper
orientation] 178
Load Multipurpose Feeder with
[custom type name] [paper
orientation] 178
Load Multipurpose Feeder with
[paper size] [paper
orientation] 179
Load Multipurpose Feeder with
[paper type] [paper size] [paper
orientation] 179
Load staples 179
Maintenance kit low [80.xy] 179
Maintenance kit nearly low
[80.xy] 179
Maintenance kit very low, [x]
estimated pages remain
[80.xy] 180
Memory full [38] 180
Network [x] software error
[54] 180
Non‑Dell [supply type], see
User’s Guide [33.xy] 180
Not enough free space in flash
memory for resources [52] 180
Paper changes needed 181
Parallel port [x] disabled [56] 181
Reattach bin [x] 181
Reattach bins [x] – [y] 182
Reinstall missing or
unresponsive cartridge
[31.xy] 182
Reinstall missing or
unresponsive imaging unit
[31.xy] 183
Remove defective disk [61] 183
Remove packaging material,
[area name] 183
Remove paper from [linked set
bin name] 183
Remove paper from all bins 183
Remove paper from bin [x] 183
Remove paper from standard
output bin 183
Replace cartridge, 0 estimated
pages remain [88.xy] 183
Replace defective imaging unit
[31.xy] 184
Replace imaging unit, 0
estimated pages remain
[84.xy] 184
Index 229
Replace maintenance kit, 0
estimated pages remain
[80.xy] 184
Replace missing cartridge
[31.xy] 184
Replace missing fuser
[31.xy] 184
Replace missing imaging unit
[31.xy] 184
Replace missing or
unresponsive fuser [31.xy] 182
Replace unsupported cartridge
[32.xy] 184
Replace unsupported fuser
[32.xy] 184
Replace unsupported imaging
unit [32.xy] 185
Restore held jobs? 185
Serial port [x] disabled [56] 185
Some held jobs were not
restored 185
Standard network software
error [54] 185
Standard USB port disabled
[56] 185
Supply needed to complete
job 186
Too many bins attached
[58] 186
Too many disks installed
[58] 186
Too many flash options installed
[58] 186
Too many trays attached
[58] 186
Tray [x] paper size
unsupported 186
Unformatted flash detected
[53] 187
Unsupported disk 187
Unsupported option in slot [x]
[55] 187
Unsupported USB hub, please
remove 175
USB port [x] disabled [56] 187
printer options troubleshooting
internal option is not
detected 191
Internal Solutions Port 193
tray problems 192
USB/parallel interface card 193
printer options, troubleshooting
2100‑sheet tray problems 189
printer security
information on 139
printing
canceling, from printer control
panel 81
from a computer 76
from a mobile device 79
from a mobile device using Dell
Document Hub 79
from flash drive 77
menu settings page 45
network setup page 45
printing a menu settings page 45
printing a network setup
page 45
printing confidential and other
held jobs
from a Macintosh computer 80
from Windows 80
printing from a flash drive 77
printing slows down 201
Push Button Configuration
method
using 43
Q
Quality menu 123
Quiet mode 135
R
Reattach bin [x] 181
Reattach bins [x] – [y] 182
recycled paper
using 69, 134
recycling
Dell products 137
reducing noise 135
Reinstall missing or unresponsive
cartridge [31.xy] 182
Reinstall missing or unresponsive
imaging unit [31.xy] 183
Remote Operator Panel
setting up 19
Remove defective disk [61] 183
Remove packaging material,
[area name] 183
Remove paper from [linked set
bin name] 183
Remove paper from all bins 183
Remove paper from bin [x] 183
Remove paper from standard
output bin 183
removing printer hard disk 35
repeat print jobs 80
printing from a Macintosh
computer 80
printing from Windows 80
repeating defects appear on
prints 213
Replace cartridge, 0 estimated
pages remain [88.xy] 183
Replace defective imaging unit
[31.xy] 184
Replace imaging unit, 0
estimated pages remain
[84.xy] 184
Replace maintenance kit, 0
estimated pages remain
[80.xy] 184
Replace missing cartridge
[31.xy] 184
Replace missing fuser [31.xy] 184
Replace missing imaging unit
[31.xy] 184
Replace missing or unresponsive
fuser [31.xy] 182
Replace unsupported cartridge
[32.xy] 184
Replace unsupported fuser
[32.xy] 184
Replace unsupported imaging
unit [32.xy] 185
replacing a staple cartridge 147
replacing supplies
staple cartridge 147
replacing the toner
cartridge 142, 144
Reports menu 94
reserve print jobs
printing from a Macintosh
computer 80
printing from Windows 80
Restore held jobs? 185
S
safety information 6, 7
security
modifying confidential print
settings 151
Security Audit Log menu 110
security lock 138
Index 230
security Web page
where to find 139
selecting a location for the
printer 9
selecting paper 69
Serial [x] menu 104
Serial port [x] disabled [56] 185
serial printing
setting up 44
Set Date and Time menu 110
setting
paper size 46
paper type 46
TCP/IP address 97
setting the Universal paper
size 46
setting up serial printing 44
Setup menu 119
shipping the printer 150
showing icons on the home
screen 18
Sleep button
printer control panel 13
Sleep Mode
adjusting 136
SMTP Setup menu 107
Some held jobs were not
restored 185
standard 550‑sheet tray
loading 46
Standard Network menu 95
Standard network software error
54] 185
standard tray
loading 46
Standard USB menu 101
Standard USB port disabled
[56] 185
staple cartridge
replacing 147
staple jam in the finisher 165
statement of volatility 138
status of parts
checking 141
status of supplies
checking 141
Stop or Cancel button
printer control panel 13
storing
paper 70
supplies 141
storing print jobs 80
streaked horizontal lines appear
on prints 215
streaked vertical lines appear on
prints 216
streaks appear 220
Substitute Size menu 86
supplies
checking, on the printer control
panel 141
conserving 134
ordering 141
storing 141
using recycled paper 134
Supply needed to complete
job 186
supported flash drives 78
supported paper sizes 71
supported paper types 71
supported paper weights 71
T
TCP/IP menu 97
technical support
contacting 222
tips
card stock 66
labels, paper 67
on using envelopes 66
on using letterhead 67
transparencies 67
tips on using envelopes 66
tips on using letterhead 67
toner cartridge
replacing 142, 144
toner darkness
adjusting 76
Too many bins attached [58] 186
Too many disks installed [58] 186
Too many flash options installed
[58] 186
Too many trays attached [58] 186
touch screen
buttons, using 15
transparencies
loading 60
tips 67
Tray [x] paper size
unsupported 186
trays
linking 64, 65
unlinking 64, 65
troubleshooting
cannot open Embedded Web
Server 221
contacting technical
support 222
printer is not responding 188
troubleshooting, display
printer display is blank 189
troubleshooting, print
confidential and other held
documents do not print 195
envelope seals when
printing 196
incorrect characters print 197
incorrect margins on prints 206
jammed pages are not
reprinted 194
job prints from the wrong
tray 197
job prints on the wrong
paper 197
jobs do not print 200
Large jobs do not collate 198
multiple‑language PDF files do
not print 198
paper curl 207
paper frequently jams 194
print job takes longer than
expected 199
tray linking does not work 201
unexpected page breaks
occur 202
troubleshooting, print quality
blank pages 211
characters have jagged
edges 202
clipped pages or images 203
compressed images appear on
prints 204
gray background on prints 204
horizontal voids appear on
prints 205
print irregularities 207
print is too dark 209
print is too light 210
printer is printing solid black
pages 212
repeating defects appear on
prints 213
shadow images appear on
prints 214
skewed print 214
Index 231
streaked horizontal lines appear
on prints 215
streaked vertical lines 216
toner fog or background
shading appears on prints 218
toner rubs o 219
toner specks appear on
prints 218
transparency print quality is
poor 218
uneven print density 220
white streaks on a page 220
troubleshooting, printer options
2100‑sheet tray problems 189
internal option is not
detected 191
Internal Solutions Port 193
tray problems 192
USB/parallel interface card 193
troubleshooting, printing
printing slows down 201
U
unable to read flash drive
troubleshooting, print 196
understanding the home
screen 14
uneven print density 220
Unformatted flash detected
[53] 187
Universal Paper Size
setting 46
Universal Setup menu 92
unlinking trays 64, 65
Unsupported option in slot [x]
[55] 187
Unsupported USB hub, please
remove 175
USB port 39
printer control panel 13
USB port [x] disabled [56] 187
USB/parallel interface card
troubleshooting 193
using Hibernate mode 136
using recycled paper 134
using the printer control panel 13
using the touch‑screen
buttons 15
Utilities menu 125
V
verify print jobs 80
printing from a Macintosh
computer 80
printing from Windows 80
vertical voids appear 220
virtual display
checking, using Embedded Web
Server 151
voids appear 220
volatile memory 138
erasing 139
volatility
statement of 138
W
Wireless menu 99
wireless network setup
using the Embedded Web
Server 43
wireless setup wizard
using 42
X
XPS menu 125
Index 232
