Dell Sp2309wfp Monitor User's Guide User Manual En Us

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User Manual: Dell dell-sp2309wfp Dell SP2309WFP Monitor User's Guide

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Dell™SP2309WFlatPanelMonitorUser'sGuide
Notes, Notices, and Cautions
Information in this document is subject to change without notice.
©2008-2009DellInc.Allrightsreserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: DELL and the DELLlogoaretrademarksofDellInc;Microsoft, Windows, and Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model SP2309Wc
July2009Rev.A02
About Your Monitor
Setting Up the Monitor
Operating the Monitor
Troubleshooting
Appendix
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Back to Contents Page
About Your Monitor
Dell™SP2309W Flat Panel Monitor User's Guide
Package Contents
Your monitor comes with all the items shown below. Ensure that you have all the items. If something is missing, contact Dell.
Package Contents
Product Features
Identifying Parts and Controls
Monitor Specifications
Universal Serial Bus (USB) Interface
Plug and Play Capability
Camera - MIC Specifications
Maintenance Guidelines
NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in
certain countries.
lMonitor with stand
lPower cable
lVGA cable
lDVI cable
Product Features
The SP2309Wflat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD). The monitor features include:
■ 23 inches(585mm) diagonal.
■2048x1152resolution,plusfull-screen support for lower resolutions.
■ Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side.
■ Tilt adjustment capabilities.
■ Removable pedestal and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media which includes an information file (INF), Image Color Matching File (ICM), and product documentation.
■ Security lock slot.
■ 2.0 Mega pixel internal webcam with integrated microphone.
Identifying Parts and Controls
Front View
lUSB up stream cable (enables the USB ports on the
monitor)
lUSB down stream cable (optional)
lDocumentation (Safety Information, Quick Start Guide
and CD)
Front View
Label
Description
1
Power Control (Touch Sensor)
2
Capacitive touch keys (For more information, see Operating the Monitor)
3
Webcam
4
Microphone
Back View
Side View

Bottom View
Back view
Back View with monitor stand
Label
Description
Use
1
VESA mounting holes (100mm)
(Behind attached VESA plate)
To mount the monitor.
2
Barcode serial number label
To contact Dell for technical support.
3
Security lock slot
To help secure your monitor.
4
Dell soundbar mounting brackets
To attach the optional Dell Soundbar.
5
Regulatory rating label
Lists the regulatory approvals.
6
Cable management slot
To organize cables by placing them through the slot.
Leftview
Right view
Label
Description
1
USB downstream port
Bottom view
Label
Description
1
AC power cord connector
2
HDMI connector
3
DVI connector
4
VGA connector
5
Audio Line-in
6
Audio Line-out
7
USB upstream port
8
USB downstream ports(2)
Monitor Specifications
The following sections give you information about the various power management modes and pin assignments for various connectors of your monitor.
Power Management Modes
If you have VESA's compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as
If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this
automatic power saving feature:
Activate the computer and 'wake up' the monitor to gain access to the OSD.
ZeropowerconsumptioninOFFmodecanonlybeachievedbydisconnectingthemaincablefromthemonitor.
VESA Modes
Horizontal Sync
Vertical Sync
Video
Power Indicator
Power Consumption
Normal operation and USB active
Active
Active
Active
White
75 W (maximum)
Normal operation
Active
Active
Active
White
65 W (typical)
Active-off mode
Inactive
Inactive
Blanked
Amber
Less than 2 W
Switch off
-
-
-
Off
Less than 1 W
NOTE: The OSD functions in the 'Normal operation' mode. One of the following messages appears when the menu key is touched in Active-
off mode.
or
Pin Assignments
VGA Connector
Pin
Number
15-pin Side of the Connected Signal Cable
1
Video-Red
2
Video-Green
3
Video-Blue
DVIConnector
HDMIConnector
4
GND
5
Self-test
6
GND-R
7
GND-G
8
GND-B
9
Computer 5V
10
GND-sync
11
GND
12
DDC data
13
H-sync
14
V-sync
15
DDC clock
Pin
Number
24-pin Side of the Connected Signal
Cable
1
TMDS RX2-
2
TMDS RX2+
3
TMDS Ground
4
Floating
5
Floating
6
DDC Clock
7
DDC Data
8
Floating
9
TMDS RX1-
10
TMDS RX1+
11
TMDS Ground
12
Floating
13
Floating
14
+5V power
15
Selftest
16
Hot Plug Detect
17
TMDS RX0-
18
TMDS RX0+
19
TMDS Ground
20
Floating
21
Floating
22
TMDS Ground
23
TMDS Clock+
24
TMDS Clock-
Pin
Number
19-pin Side of the Connected Signal
Cable
1
T.M.D.S. Data 2-
2
T.M.D.S. Data 2 Shield
3
T.M.D.S. Data 2+
4
T.M.D.S. Data 1+
5
T.M.D.S. Data 1 Shield
6
T.M.D.S. Data 1-
7
T.M.D.S. Data 0+
8
T.M.D.S. Data 0 Shield
9
T.M.D.S. Data 0-
10
T.M.D.S. Clock +
11
T.M.D.S. Clock Shield
12
T.M.D.S. Clock -
13
CEC
14
Reserved(N.C. on device)
15
SCL
16
SDA
17
DDC/CEC Ground
18
+5V Power
19
Hot Plug Detect
Back to Contents Page
Appendix
Dell™SP2309W Flat Panel Monitor User's Guide
Safety Instructions
FCC Notice (U.S. Only) and Other Regulatory Information
Contacting Dell

CAUTION: Safety Instructions
For information on safety instructions, see the safety information that shipped with your monitor.
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
Back to Contents Page
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or
Dell product catalog.
1.
Visit support.dell.com.
2.
Verify your country or region in the Choose A Country/Region drop-downmenuatthebottomofthepage.
3.
Click Contact Us on the left side of the page.
4.
Select the appropriate service or support link based on your need.
5.
Choose the method of contacting Dell that is convenient for you.
Back to Contents Page
Setting Up Your Monitor
Dell™SP2309WFlatPanelMonitor
IfyouhaveaDell™desktoporaDell™portablecomputerwithinternetaccess
1. Go to http://support.dell.com,enteryourservicetag,anddownloadthelatestdriverforyourgraphicscard.
2. After installing the drivers for your graphics Adapter, attempt to set the resolution to 2048x1152 again.
Back to Contents Page
NOTE:
Ifyouareunabletosettheresolutionto2048x1152,pleasecontactDell™toinquireaboutagraphicsAdapterthatsupportstheseresolutions.
Back to Contents Page
Setting Up Your Monitor
Dell™SP2309W Flat Panel Monitor
IfyouhaveanonDell™desktop,portablecomputer,orgraphicscard
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your graphics adapter, attempt to set the resolution to 2048x1152 again.
Back to Contents Page
NOTE: If you are unable to set the resolution to 2048 x 1152, please contact the manufacturer of your computer or consider purchasing a graphics
adapterthatwillsupportthevideoresolutionof2048x1152.
Back to Contents Page
Operating the Monitor
Dell™SP2309W Flat Panel Monitor User's Guide
Power On the Monitor
Using the Front Panel Controls
Using the On-Screen Display (OSD) Menu
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)
Using the Tilt, Swivel, and Vertical Extension
Using the Camera

Power On the Monitor
Touch the to turn on the monitor

Using the Front Panel Controls
Usethekeysonthefrontofthemonitortoadjusttheimagesettings.

Front panel Key
Description
A
Preset modes
Use the Preset modes key to choose from a list of preset color modes. See Using the OSD Menu.
B
Brightness / Contrast
Use the Brightness / Contrast key to direct access to the "Brightness" and "Contrast" control menu.
C
Input source
Use the Input source key to select different video signals that may be connected to your monitor.
Front panel Key
Use the keysonthefrontofthemonitortoadjusttheimagesettings.

Using the On-Screen Display (OSD) Menu
Accessing the Menu System
D
Menu

Use the Menu key to open the on-screen display(OSD).
E
Exit
Use the Exit key to exit on-screen display(OSD) from menu and sub-menus.
Front panel Key
Description
A
Up
Use the Up key to adjust (increase ranges) items in the OSD menu.
B
Down
Use the Down key to adjust (decrease ranges) items in the OSD menu.
C
OK

Use the OK key to confirm your selection.
D
Back
Use the back key to back main menu.
NOTE: IfyouchangethesettingsandtheneitherproceedtoanothermenuorexittheOSDmenu,themonitorautomaticallysavesthechanges.The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1.
Touch the key to open the OSD menu and display the main menu.
Main Menu
The table below provides a list of all the OSD menu options and their functions.
2.
Touch the and keys to toggle between options in the Menu. As you move from one icon to another, the option name is highlighted.
3.
To select the highlighted item on the menu touch the again.
4.
Touch the and keys to select the desired parameter.
5.
Touch the keytoentertheslidebarandthenusethe or key, according to the indicators on the menu, to make your changes.
6.
Select the to return to previous menu without accepting current settings or to accept and return to previous menu.
Icon
Menu and Submenus
Description
BRIGHTNESS/CONTRAST
Use the Brightness and Contrast menu to adjust the Brightness/Contrast.
Back
Touch to go back to the main menu.
Brightness
Allows you to adjust the brightness or luminance of the backlight.
Touch the keytoincreasebrightnessandtouchthe key to decrease brightness (min 0 ~ max 100).
Contrast
Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen. Adjust
brightness first, and adjust contrast only if you need further adjustment.
Touch the key to increase contrast and touch the key to decrease contrast (min 0 ~ max 100).
Auto Adjust
Use this key to activate automatic setup and adjust menu. The following dialog appears on a black screen as the monitor self
adjusts to the current input:
Auto Adjustment allows the monitor to self-
adjust to the incoming video signal. After using Auto Adjustment, you can further tune
your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
NOTE: Auto Adjust does not occur if you touch the key while there are no active video input signals or attached cables.
Input Source
Use the Input Source menu to select different video signals that may be connected to your monitor.

Push to go back to the main menu
Select VGA input when you are using the analog (VGA) connector. Push toselecttheVGAinputsource.

Select DVI-D input when you are using the digital (DVI) connector. Push toselecttheDVIinputsource.
Select HDMI input when you are using the digital (HDMI) connector. Push toselecttheHDMIinputsource.
Select Auto select to let the monitor search for available input signals.
COLOR SETTINGS
Use the Color Settingmenutoadjustthemonitor'scolorsettings.
Color setting mode
submenu
Back
Touch to go back to the main menu.
Input Color Format
Allows you to set the video input mode to:
lRGB
: Select this option if your monitor is connected to a computer or DVD player using the HDMI cable or the HDMI to DVI
adapter.
lYPbPr: Select this option if your DVD player supports only YPbPr output.
Mode Selection
Allows you to set the display mode to:
lGraphics: Select this mode if your monitor is connected to your computer.
lVideo: Select this mode if your monitor is connected to a DVD player.
NOTE: Depending upon the Display Mode you select the Preset Modes available for your monitor change.
Preset Mode
Allows you to choose from a list of preset color modes.
In the Graphics mode, you can set the color to the following preset values:
lStandard: Loads the monitor's default color settings. This is the default preset mode.
lMultimedia: Loads color settings ideal for multimedia applications.
lGame: Loads color settings ideal for most gaming applications.
lWarm: Increase the color temperature. The screen appears warmer with a red/yellow tint.
lCool: Decreases the color temperature. The screen appears cooler with a blue tint.
lCustom (RGB): Allows you to manually adjust the color settings. Touch the and
keys to adjust the Red, Green, and
Blue values and create your own preset color mode.
lCustom (sRGB): Allows you to manually adjust the color settings. Touch the and
keys to adjust the Red, Green,
and Blue values and create your own preset color mode.
In the Video mode, you can set the color to the following preset values:
lMovie: Loads color settings ideal for movies. This is the default preset mode.
lGame: Loads color settings ideal for most gaming applications.
lSports: Loads color settings ideal for sports.
lNature: Loads color settings ideal for nature.
Hue
Allows you to adjust the skin tone of the image. Use or to adjust the hue from '0' to '100'.
NOTE: Hue adjustment is available only in the Video mode.
Saturation
Allows you to adjust the color saturation of the image. Use or to adjust the saturation from '0' to '100'.
NOTE: Saturation adjustment is available only in the Video mode.
Color Reset
Resets your monitor's color settings to the factory defaults.
DISPLAY SETTINGS
Use the Displays Settings menu to adjust the sharpness, dynamic contrast, response time, and zoom.
Display setting mode
submenu
Back
Touch to go back to the main menu.
Wide Mode
Allows you to change the image scale with various default settings.
NOTE: Wide Mode is not available at video resolutions greater than 2048x1152. However, 16:9 and Fill
will be available for video
timing.
Horizontal position
Usethe and keys to adjust image left and right (min 0 ~ max 100).
NOTE: When using DVI or HDMI source, the Horizontal Position setting is not available.
Vertical Position
Usethe and keys to adjust image up and down (min 0 ~ max 100).
NOTE: When using DVI or HDMI source, the Vertical Position setting is not available.
Zoom
Allows you to zoom in to specific area of interest on your monitor.
Use and keys to adjust the zoom from '0' to '100'.
NOTE: Zoom will reset to default after power cycling or after power save recovery.
NOTE:
Zoom default setting will be zero when using PC format (RGB color space) and 10 when using the video format from DVD
players (YPbPr color space).
Phase
If satisfactory results are not obtained using the phase adjustment, use the Pixel Clock (coarse) adjustment and then use Phase
(fine).
NOTE: Pixel Clock and Phase Adjustments are only available for "VGA" input.
Sharpness
Allows you to increase or decrease the sharpness of the image.
Use and keys to adjust the sharpness from '0' to '100'.
Dynamic Contrast
The dynamic contrast helps get a higher contrast if you choose Game preset, Movie Preset, Sports Preset and Nature Preset.
Use the key to enable the Dynamic Contrast adjustment.
Use the key to disable the Dynamic Contrast adjustment.

NOTE: Brightness control is disabled in Dynamic Contrast mode.
Response Time
Response time is the time required for an LCD pixel to change from fully active (black) to fully inactive (white), then back to fully
active again.
You can set the response time to:
lNormal
lOverdrive (default).
Display Reset
Resets the monitor's display settings to the factory defaults.
AUDIO SETTINGS
Use the Audio Settings to adjust the audio settings.
Audio Setting mode
submenu
Power Save Audio
Allows you to turn on or off the power to the audio during the audio power save mode.
Default is "On".
On — Allows you to turn off the line-out to the sound bar during monitor standby.
Off — Allows you to turn on the line-out to the sound bar during monitor standby.
Reset Audio Setting
Resets your monitor audio settings to the factory defaults.
Exit Menu
Touch toexittheOSDmainmenuandtouch to accept changes.
OTHER SETTINGS
Back
Touch to go back to the main menu.
Language
Allows you to set the OSD display to one of five languages: English, Espanol, Francais, Deutsch, or Japanese.
Menu Transparency
Allows you to adjust the OSD background from opaque to transparent.
Menu Timer
Allows you to set the time for which the OSD remains active after you touch a key on the monitor.
Use the and keys to adjust the slider in 1 second increments, from 5 to 60 seconds.
Menu Lock
Controls user access to adjustments. When Lock
is selected, no user adjustments are allowed. All keys are locked except
NOTE:
When the OSD is locked, touching the menu key takes you directly to the OSD settings menu, with 'OSD Lock' pre
onentry.Touchandhold key for 15 seconds to unlock and allow user access to all applicable settings.
Key Sound
Turns on or off the key sound.
DDC/CI
DDC/CI (Display Data Channel/Command Interface) allows a software on your computer to adjust the monitor display settings like
the brightness, color balance etc.
Enable (Default): Optimizes the performance of your monitor and provides a better customer experience.
Disable: Disables the DDC/CI option and the following message appears on the screen.
OSD Warning Messages
Select Yes to disable DDC/CI or No to return.
LCD Conditioning
LCD conditioning helps eliminate any image retention and may take several hours.
NOTE: Severe cases of image retention are known as burn-in. LCD Conditioning does not remove burn-in.
Disable: This is the default option.
Enable: Enables LCD conditioning and the following message appears on the screen. Select Yes to proceed and No
to return.

NOTE: Touch any key on the monitor to terminate LCD Conditioning at any time.
Factory Reset
ResetsallOSDsettingstothefactorypresetvalues.
Personalize
Allows you to adjust shortcut key key for: 1. Brightness & Contrast, 2. Input Source, and 3. Preset mode.
The following warning messages may appear on the screen to indicate that the monitor is out of synchronization.
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low
forthemonitortouse.SeeSpecificationsfortheHorizontalandVerticalfrequencyrangesaddressablebythismonitor.Recommendedmode
is 2048 X 1152 at 60Hz.
See Solving Problems for more information.
Setting the Optimal Resolution
To set the optimal resolution for the monitor:
1. Right-click on the desktop and select Properties.
2. Select the Settings tab.
3. Set the screen resolution to 2048 x 1152.
4. Click OK.
If you do not see 2048 x 1152 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following
procedures:
lIf you have a Dell desktop or portable computer:
¡Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
lIf you are using a non-Dell computer (portable or desktop):
¡Go to the support site for your computer and download the latest graphic drivers.
¡Go to your graphics card website and download the latest graphic drivers.
Using the Dell Soundbar (Optional)
The Dell Soundbar is a stereo two channel system, mountable on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to adjust the
overall system level, a LED for power indication, and two audio headset jacks.
Using the Tilt, Swivel, and Vertical Extension
If you touch any key other than the Power Control (Touch Sensor) one of the following messages will appear depending on the selected
input:
WhenmonitorentersPowerSavemode,thefollowingmessageappears:
1.
Power/volume control
2.
Power indicator
3.
Headphone connectors
Tilt/Swivel
With the built-in pedestal, you can tilt and/or swivel the monitor for the most comfortable viewing angle.
Before you rotate the monitor, your monitor should be fully extended vertically (Vertical Extension) and fully tilted (Tilt) up to avoid hitting the bottom edge of
the monitor.
Adjust the Tilt
1. With the monitor still in its flat, folded state, set it screen-side up on a flat surface.
2. Adjust the tilt by moving the edges of the monitor either toward or away from you, without
touching or putting touchure on the screen.
CAUTION:Thedouble-hinged monitor can fall back if the hinge is extended fully and the monitor
screen is tilted back too far.
1. Put the shipping strap in a safe place, in case you need it to ship the monitor.
2. Lift and lower the base hinge for proper viewing.
NOTE: The base of stand is attached when the monitor is shipped from factory.
Vertical Extension
This Vertical Extension function can help you adjust the monitor for the most comfortable viewing height. You can push the top edge or pull the bottom edge of
the monitor carefully to adjust the position.
Using the Camera
Installing the Dell Webcam Software (Microsoft® Windows® Operating Systems)
The Dell SP2309W webcam application media that ships with your monitor, allows you to install the software and drivers for the integrated webcam.
To install the Dell Webcam Software:
You are now ready to use the Webcam.
NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not
included with this monitor. To download the graphics driver, go to support.dell.com and see the Download section for Video Drivers for latest driver
updates.
1.
Insert the Dell "Drivers and Documentation" CD into the drive.
NOTE: Ensure that the USB cable is connected between the monitor and the computer.
2.
Choose "Webcam Software".
3.
The Install Shield Wizard automatically launches the setup application. Select the Language and click Next to continue.
4.
Read Software License Agreement and click Yes to continue.
5.
Click Browse to change Destination Folder where the software will be installed to and then click Next to continue.
6.
Choose Full Installation than click Next and follow the instructions to complete the installation. Alternatively, choose Custom Installation to select the
components to install.
7.
Click Finish to restart the computer after installation completes.
Accessing the Camera Help File
To access the camera’s help file, right-click the Dell Webcam Central icon in the notification area and click. Click Help from the menu and select Contents.
Manually Adjusting the Camera Settings
If you do not want the camera to use automatic settings, you can manually adjust the camera settings.
Setting the Contrast, Brightness, and Volume
To set the contrast, brightness and volume:
1.Right-click the Webcam Central icon in the system tray located in the lower right corner of the screen. Click Open Webcam Central.
2.In the Webcam Console window:
·Click the Settings icon and navigate to Settings - Picture Control. Adjust video settings, such as contrast and brightness.
·Click the Effects icon and navigate to Effects - Avatars. Adjust audio settings, such as volume level.
For more information about camera settings and other camera-related topics, see the camera’s Help file (see Accessing the Camera’s Help File).
Setting the Resolution
To set the camera resolution using the Dell Webcam Central:
Resetting the Camera Defaults
ToresettheCamera settings using the Dell Webcam Central:
1. Right-click the Dell Webcam Central icon in the system tray located in the lower right corner of the screen. Click Open Webcam Central.
2. In the Webcam Central window:
- Click the Settings icon and navigate to Settings - Picture Control. Click Restore Default.
Back to Contents Page
1.
Right-click the Dell Webcam Central icon in the system tray located in the lower right corner of the screen. Click Launch Webcam Center.
The Dell Webcam Center window appears.
2.
Click the Record Video tab.
3.
Configure settings by clicking the More Options
key located at bottom center of the preview window. Click the Video Size box and select the size that you want.
4.
Click the Snap Photo tab.
5.
Configure settings by clicking the More Options
key located at bottom center of the preview window. Click the Photo Size box and select the size that you want.
Back to Contents Page
Setting Up Your Monitor
Dell™SP2309W Flat Panel Monitor
Setting the display resolution to 2048 x 1152 (Optimal)
For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 2048 x 1152 pixels by performing the
following steps:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding left-mouse key and adjust the screen resolution to 2048X1152.
4. Click OK.
Ifyoudonotsee2048 x 1152 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
1: IfyouhaveaDell™desktoporaDell™portablecomputerwithinternetaccess.
2: IfyouhaveanonDell™desktop,portablecomputer,orgraphicscard.
Back to Contents Page
Dell™SP2309WFlatPanelMonitor
Information in this document is subject to change without notice.
©2008-2009DellInc.Allrightsreserved
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: DELL and the DELLlogoaretrademarksofDellInc;Microsoft, Windows, and Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model SP2309Wc
July 2009 Rev. A02
User Guide
Setting the display resolution to 2048 x 1152 (optimal)
Back to Contents Page
Setting Up the Monitor
Dell™SP2309W Flat Panel Monitor User's Guide
Unfolding the double-hinged monitor
Connecting the Monitor
Organizing Your Cables
Attaching the Soundbar (Optional)
Wall-Mounting the Monitor(Optional)
Unfolding the double-hinged monitor
Connecting Your Monitor
To connect your monitor to the computer:
1. Turnoffyourcomputeranddisconnectthepowercable.
2. Connect the HDMI cable, white (digital DVI-D), or blue (analog VGA) display connector cable to the corresponding video port on the back of your
computer.Donotuseallthecablesonthesamecomputer. Use all of the cables only when they are connected to different computers with appropriate
video systems.
Connecting the Blue VGA Cable
WARNING:Donotplacethedouble-hinged monitor face down for folding.
The base hinge can spring up and cause serious injury or damage.
1.
With the monitor still in its flat, folded state, set it screen-side up on a flat surface.
2.
Tilt the panel toward you without touching or putting pressure on the screen.
3.
Remove the shipping strap (do not cut it; do not flip the display to remove).
4.
Put the shipping strap in a safe place, in case you need it to ship the monitor.
5.
Lift and lower the base hinge for proper viewing.
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
Connecting the White DVI Cable
Connecting the HDMI Cable
Connecting the USB Cable
After you have completed connecting the DVI/VGA cable, follow the procedure below to connect the USB cable to the computer and complete your monitor
setup:
1. Connect the upstream USB port (cable supplied) to an appropriate USB port on your computer.
2. Connect USB peripherals to the downstream USB ports (side or bottom) on the monitor. (See side or bottom view for details.)
3. Plugthepowercablesforyourcomputerandmonitorintoanearbyoutlet.
4. Turn on the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.
5. Use the cable holder on the monitor stand to organize the cables.
NOTE: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor)usethecablemanagementslottoorganizeallcablesas
shown above.
Attaching the Soundbar(optional)
To attach the soundbar:
Wall-Mounting the Monitor (Mounting Fixture not Supplied)
Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following:
1. Verify that the Power Control (Touch Sensor) is turned Off, then disconnect the power cord.
2. Lay the LCD display face down on a towel or blanket.
3. Remove the Plastic Covers from the back of the LCD display.
4. Remove the four screws attaching the base (Screw dimension: M4 x 10mm).
5. Remove the Rubber Plugs from inside the four VESA screw holes.
6. AttachthemountingbracketfromtheVESAcompatiblewallmountingkit(100mmx100mmdistance).
7. Attach the LCD display to the wall, following the instructions in the wall-mounting kit.
NOTICE: DonotusewithanydeviceotherthantheDellSoundbar.
1.
Working from the back of the monitor, attach Soundbar by aligning the two slots with the two tabs along the bottom of the monitor.
2.
Slide the Soundbar to the left until it snaps into place.
3.
Connect the Soundbar with the DC power connector from the Soundbar Power Adaptor.
4.
Insert the mini stereo plug from the back of the Soundbar into the computer's audio output jack.
Before you mount the monitor on a wall, a swing arm, or other mounting fixture, you must remove the base and the
pedestal. You will need a Phillp’s screwdriver. Read the following warning and caution statements before beginning
the procedure.
WARNING:Toreducetheriskofpersonalinjuryorofdamagetotheequipment,checkthatthewall-mounting fixture
is adequately installed and secured before attaching the monitor. Refer to the instructions supplied with the wall-
mounting fixture and check that it is capable of supporting the monitor.
Preparing the double-hinged monitor for wall-mounting
WARNING:Donotplacethedouble-hinged monitor face down for folding.
The base hinge can spring up and cause serious injury or damage.
NOTE: For use only with UL Listed Wall Mount Bracket with minimum weight/load: 2.05lbs (4.44kg).
Back to Contents Page
Back to Contents Page
Troubleshooting
Dell™SP2309W Flat Panel Monitor
Self-Test
Common Problems
Product Specific Problems
Universal Serial Bus Specific Problems
Dell Soundbar Problems
Camera Problems
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer or monitor. To ensure proper Self-Test operation, remove HDMI, Digital (white connector), and the
Analog (blue connector) cables from the back of the computer or monitor.
3. Turn on the monitor.
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer system and graphic card.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. On the front panel, touch and hold the shortcut key 1 and shortcut key 4 keys on the front panel, simultaneously for 2 seconds. A gray screen
appears.
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously
scroll through the screen.
or
or
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
4. Carefully inspect the screen for abnormalities.
5. Touch the shortcut key 4 key on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.
The test is complete when the white screen appears. To exit, touch the shortcut key 4 keyagain.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
What You See
Possible Solutions
No Video/Power LED
off
No picture
lEnsure that the video cable connecting the monitor and the computer is properly connected and secure.
lVerify that the power outlet is functioning properly using any other electrical equipment.
lThe power on/off control is a capacitive touch sensitive sensor, pressing it may or may not power on the
monitor, lightly touch on the power on/off icon to try again.
No Video/Power LED
on
No picture or no
brightness
lIncrease brightness & contrast controls via OSD.
lPerform monitor self-test feature check.
lCheck for bent or broken pins in the video cable connector.
lRun the built-in diagnostics.
Poor Focus
Picture is fuzzy,
blurry, or ghosting
lPerform Auto Adjust via OSD.
lAdjust the Phase and Pixel Clock controls via OSD.
lEliminate video extension cables.
lReset the monitor to Factory Settings.
lChange the video resolution to the correct aspect ratio (16:9).
Shaky/Jittery Video
Wavy picture or fine
movement
lPerform Auto Adjust via OSD.
lAdjust the Phase and Pixel Clock controls via OSD.
lReset the monitor to Factory Settings.
lCheck environmental factors.
lRelocate the monitor and test in another room.
Missing Pixels
LCD screen has
spots
lCycle power on-off.
lPixel that is permanently off is a natural defect that can occur in LCD technology.
lRun the built-in diagnostics
Stuck-on Pixels
LCD screen has
bright spots
lCycle power on-off.
lPixel that is permanently off is a natural defect that can occur in LCD technology.
lRun the built-in diagnostics
Brightness Problems
Picture too dim or too
bright
lReset the monitor to Factory Settings.
lAuto Adjust via OSD.
lAdjust brightness & contrast controls via OSD.
Geometric Distortion
Screen not centered
correctly
lReset the monitor to Factory Settings.
lAuto Adjust via OSD.
lAdjust brightness & contrast controls via OSD.
NOTE: When using 'DVI-D' or 'HDMI', the positioning adjustments are not available.
Horizontal/Vertical
Lines
Screen has one or
more lines
lReset the monitor to Factory Settings.
lPerform Auto Adjust via OSD.
lAdjust Phase and Pixel Clock controls via OSD.
lPerform monitor self-test feature check and determine if these lines are also in self-test mode.
lCheck for bent or broken pins in the video cable connector.
lRun the built-in diagnostics
NOTE: When using 'DVI-D'or 'HDMI', the Pixel Clock and Phase adjustments are not available.
Synchronization
Problems
Screen is scrambled
or appears torn
lReset the monitor to Factory Settings.
lPerform Auto Adjust via OSD.
lAdjust Phase and Pixel Clock controls via OSD.
Product Specific Problems
Universal Serial Bus (USB) Specific Problems
Dell™Soundbar Problems
lPerform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
lCheck for bent or broken pins in the video cable connector.
lRestart the computer in the safe mode.
Safety Related
Issues
Visible signs of
smoke or sparks
lDo not perform any troubleshooting steps.
lContact Dell immediately.
Intermittent
Problems
Monitor malfunctions
on & off
lEnsure that the video cable connecting the monitor to the computer is connected properly and is secure.
lReset the monitor to Factory Settings.
lPerform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color
Picture missing color
lPerform monitor self-test feature check.
lEnsure that the video cable connecting the monitor to the computer is connected properly and is secure.
lCheck for bent or broken pins in the video cable connector.
lRun the built-in diagnostics
Wrong Color
Picture color not
good
lChange the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the
application.
lTry different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the
Color Management is turned off.
lChange the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
lRun the built-in diagnostics
Image retention from
a static image left on
themonitorfora
long period of time
Faint shadow from
the static image
displayed appears on
the screen
lUse the Power Management feature to turn off the monitor at all times when not in use (for more
information, see Power Management Modes).
lAlternatively, use a dynamically changing screensaver.
Specific Symptoms
What You See
Possible Solutions
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
lCheck the Display settings in Zoom Setting OSD
lReset the monitor to Factory Settings.
Cannot adjust the monitor with
the keys on the front panel
OSD does not appear on the
screen
lTurn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are touched
No picture, the LED light is
white. When you touch "up",
"down" or "Menu" key, the
message appears
lCheck the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
lCheckwhetherthesignalcableispluggedinproperly.Re-plug the signal cable if
necessary.
lReset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
lDue to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
lRun the built-in diagnostics
NOTE: When choosing DVI-D or HDMI mode, the Auto Adjustfunction is not available.
Specific Symptoms
What You See
Possible Solutions
USB interface is not working
USB peripherals are not
working
lCheck that your monitor is turned ON.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSBperipherals(downstreamconnector).
lSwitch off and then turn on the monitor again.
lReboot the computer.
l
Some USB devices like external portable HDD require higher electric current; connect the
device directly to the computer system.
High Speed USB 2.0 interface is
slow.
High Speed USB 2.0
peripherals working slowly or
not working at all
lCheck that your computer is USB 2.0-capable.
l
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port
isused.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSBperipherals(downstreamconnector).
lReboot the computer.
Common Symptoms
What You See
Possible Solutions
No Sound
Soundbar has power - power
indicator is on
lPlug the audio line-in cable into the computer's audio out jack.
lSet all volume controls to their maximum and ensure that the mute option is not
enabled.
lPlay some audio content on the computer (example, audio CD, or MP3).
Camera Problems
lTurn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
lClean and reseat the audio line-in plug.
lTest the Soundbar using another audio source (For example: portable CD player, MP3
player).
Distorted Sound
Computer's sound card is used
as the audio source
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
in plug is completely inserted into the jack of the sound card.
lSet all Windows volume controls to their midpoints.
lDecrease the volume of the audio application.
lTurn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (For example: portable CD player, MP3
player).
lAvoid using an audio cable extension or audio jack converter.
Distorted Sound
Other audio source is used
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the audio
source.
lDecrease the volume of the audio source.
lTurn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
lClean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
lSet all Windows audio balance controls (L-R) to their midpoints.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (For example: portable CD player, MP3
player).
Low Volume
Volume is too low
lClear any obstructions between the Soundbar and the user.
lTurn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
lSet all Windows volume controls to their maximum.
lIncrease the volume of the audio application.
lTest the Soundbar using another audio source (For example: portable CD player, MP3
player).
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Power
The camera is
not working
and the LED is
off
If the monitor has no power, see Troubleshooting Your Monitor.
Verify if the camera is detected by Windows.
Reinstall the camera drives using the Dell SP2309W Webcam Resource CD. See Using the Camera for more information.
Camera is not
detected
The camera is
not working
and the LED is
on
Remove and insert the USB cable.
Reinstall the Dell Webcam Software and drivers. See installing your Dell Webcam Software for more information.
Poor Focus
The camera
captures fuzzy
or unclear
videos and
pictures
Verify that the protective film has been removed from the camera and the camera lens is clean.
Clean the camera surface using a damp, soft lint-free cloth.
Increase the available ambient light or change the source of light.
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Ensure that the Color Depth settings in Display Propertiesissetto16-bit color or higher.
NOTE: Lower color depth settings result in poor-quality images.
NOTE: The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.
Poor quality
video on the
Internet
The camera
captures
grainy images
while using it
on the
Internet
Check your internet connection speed. A slow internet connection could cause similar problems with the video. It is
recommended to use a broadband connection with good throughput.
Color Problem
The images
are tinted red,
blue, or green
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Adjust the camera color settings through Dell Webcam Central. See Using the Camera for more information.
No Image
Blank screen
Increase the available ambient light, change the direction of the camera, or change the source of light.
Reset the camera defaults through the Dell Webcam Central. See Using the Camera for more information.
Adjust the contrast levels using the Dell Webcam Central.SeeUsing the Camera for more information.
Ensure the camera is detected correctly by the Windows operating system.
Slow frame
rate in video
capture mode
The capture
video is not
smooth
The video capture especially in high resolution is a resource intensive task, reduce the video recording resolution. Select No
Compression for video in the Video Recording settings.
Install the latest DirectX and the latest webcam driver.
Audio and
The captured
The video capture, especially in high resolution is a resource intensive task. Reduce the video recording resolution. Select No
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video is not
synchronized
video and
audio are not
synchronized
Compression for video in the Video Recording settings.
Microphone is
not working
The webcam
captures video
but not sound
Speak closer to the microphone.
Theintegratedmicrophoneisdesignedtohaveawiderreceptionareaforrecording.itstillhasitslimits.Trymovingcloserto
the microphone or ensure that you are within the recording area for the microphone.
Check if the volume is muted. To enable sound:
1. Click Start®Control Panel®Sound and Audio Devices.
2. Click to uncheck the box next to Mute.
Set the correct audio source in Dell Webcam Central. To select the correct audio source:
1. In the Dell Webcam Central, navigate to configure settings by clicking on the More Options key.
2. Select Monitor Webcam in the Microphone box.
3. Adjust the Volume slider to obtain the desired audio level.
Test the microphone. Try testing the microphone using an application other than the Dell Webcam Central. To test the
microphone,
1.Click Start®Control Panel®Sound and Audio Devices.
2.Click the Voice tab.
3.Click the Test Hardware key and follow the instructions.
If the recording is successful, reset the camera defaults or reinstall the Dell Webcam Software. See Using the Camera for
more information.

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