Digital Security Controls 143G4000 Cellular alarm communicator User Manual

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Date Submitted	2014-09-05 00:00:00
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3G4000
3G (HSPA) WIRELESS ALARM
COMMUNICATOR
INSTALLATION MANUAL
V4.0
WARNING: This manual contains information on limitations regarding product use and function and information on the limitations as to liability of the manufacturer. The entire manual should be carefully read.
TABLE OF CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Identification of Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installing the 3G40000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Connecting the 3G4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Status LEDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Operating Principles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Simulated Landline Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Panel Transmission Monitoring (PTM) . . . . . . . . . . . . . . . . . . . . . . . . .6
Wireless Communications Sequence . . . . . . . . . . . . . . . . . . . . . . . . .6
Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Activating the Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Swinger Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Hardware Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Low Power Radio Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
CONNECT 24 Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . .8
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
3G4000 Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
IMPORTANT
The equipment is fixed, wall-mounted and shall be installed in the position specified in
these instructions. The equipment enclosure must be fully assembled and closed, with all
the necessary screws/tabs and secured to a wall before operation. Internal wiring must
be routed in a manner that prevents:
- Excessive strain on wire and on terminal connections
- Loosening of terminal; connections
- Damage of conductor insulation
WARNING: Never install this equipment during a lightning storm!
Instruct the end-user to:
- Not attempt to service this product. Opening or removing covers may expose the user
to dangerous voltages or other risks. Any servicing shall be referred to trained service
persons only.
- Use authorized accessories only with this equipment.
Do not dispose of the battery in fire or water. Disposing of the battery in a fire will cause
rupture and explosion.
Do not dispose of the waste battery as unsorted municipal waste. Consult your local
regulations and /or laws regarding recycling with regard to this lithium battery pack. Doing
so will help protect the environment. Some of the materials that are found within the battery could become toxic if not disposed of properly and may affect the environment.
ii
Introduction
The 3G4000 is a wireless communicator that sends alarm system information to a Sur-Gard SG-System I,
II, III or IV Receiver through a 3G (HSPA) or 2G (GPRS) wireless network. This wireless communicator can
be used with UL/ULC Listed compatible control units, as indicated in the manufacturer's installation
instructions.
NOTE: The 3G4000 is designed to work with the Contact ID communication format as described in SIA DC05 Standard. Before completing the field installation of the alarm monitoring system please ensure communication with the supervising central station is successful by sending several events and getting confirmation that they have been received.
Features
• Compatible with 4-digit or 10-digit Contact ID communication format as described in SIA DC-05
Standard. Example of suitable compatible alarm panels: DSC Models PC1864, PC1832, PC1616,
PC4020.
• Simulates landline
• Switches automatically to the 3G (HSPA) or 2G (GPRS) network in the event of landline trouble
(e.g., line down)
• Wireless Signal Indicator
• Four programmable outputs
• Contains one 12V - 1.2 Ah battery
• Case Tamper Output
• Landline overvoltage protection
• Tri-band UMTS/HSPA; Quad-Band GSM/EDGE Radio
• Four programmable inputs
• 3G (HSPA)/2G (GPRS) / Internet communication with Sur-Gard SG-System I / II / III / IV
• Panel transmission monitoring for up to four phone numbers
Technical Specifications
The input voltage to the 3G4000 can be drawn from the UL/ULC Listed control panel or provided by an
external UL/ULC Listed power supply rated for the application (external power-limited source).
NOTE: The power supply must be Class 2, Power Limited. For residential applications a suitable power adaptor is model DSC ADP1310-NAU (for USA) and model DSC ADP1310-NA (for Canada).
Ratings
Power Supply Ratings - Input Voltage (for long-term operation)
JP3-OFF with internal battery: . . . . . . . . . . . . . . . . . . . . . . . . . . . 13.7VDC required
Current Consumption
Average: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120mA*
Peak: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700mA*
* Plus any current drawn from the 3G4000 AUX+ terminal
Working Voltage Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7.2VDC
Battery: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NiMH, rated 7.2V, 2.2Ah
Battery charging voltage: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7VDC
Battery charging current: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150mA
NOTE: Battery must be replaced every 3-5 years.
Operating frequency: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 850/1900MHz
Antenna gain: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.0dBi
Environmental Specifications
Operating temperature: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0°C-49°C (32°F-120°F)
Humidity: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93%RH Maximum (non-condensing)
Mechanical Specifications
Dimensions (plastic enclosure, painted): . . . . . . 125mm × 220mm × 22mm / 4.8” × 4” × 0.875”
Weight (without battery): . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400g / 1.2oz
Simulated Telco Loop specifications (TIP/RING)
On-Hook Voltage: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35VDC
Loop Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25mA
Loop Resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600 Ohms
Identification of Parts
Figure 1 - Parts
4A
4 5 6
ANT1
SERIAL NUMBER
1000X500
UA 674
JK1
REV02
INHIB IT
AR E A
R OUT
R OUT
AR E A
T H3
INHIB IT
T H2
F IDB 2
OPEN
OPEN
C 97
C ON5
C 96
C 95
R OU T
IN H IB IT
C 94
AR E A
F IDB 1
SW1
P C L INK
C ON2
SI
F IDB 4
C ON1
NOTE: For UL/ULC installations,
connections between the alarm
control panel outputs (telephone
interface Tip/Ring, output relay
contacts) and 3G4000 inputs
(Tip/Ring, Z1-Z4) shall
(TIP/RING/Z1/Z2)
shall be run in
a mechanical protective conduit
within 20ft (6m) of one another
room.
and in the same room.
TIP RING
T1
R1
Z1 PGM1 Z2 PGM2 + DC IN -
T H1
10
11
12
13
14
All circuits are classified for UL installations as Power Limited/Class II Power Limited except for the battery
leads which are not power limited. Do not route any wiring over circuit boards. Maintain at least 1” (25.4mm)
separation. A minimum 1/4” (6.4mm) of separation must be maintained at all points between Power Limited
wiring and all other non-Power Limited wiring. Route wires as indicated above.
Table 1: Parts
4A
10
11
12
13
14
Parts
Plastic Casing
Anchor Screw Holes (3mm)
SIM Card Holder
3G Antenna
3G External Antenna (Optional)*
3G (HSPA) Radio Module
Antenna Connector
Antenna Mounting Hardware
Tamper Switch
Status LEDs (see page 5)
Terminal Blocks
PC-Link Connector
Battery Connector
Cable Entry
7.2V - 2.2Ah Battery
* Use only DSC provided antenna.
This equipment 3G4000 is fixed and shall be installed by Service Persons only (Service Person is
defined as a person having the appropriate technical training and experience necessary to be
aware of hazards to which that person may be exposed in performing a task, and of measures
available to minimize the risks to that person or other persons). It shall be installed and used
within an environment that provides the pollution degree max 2, over voltages category II, in
non-hazardous, indoor locations only. This manual shall be used with the Installation Manual of
the relevant alarm control panel. All instructions specified within that manual must be observed.
Description
This 3G4000 manages transmissions to a central station and can simulate the landline in the event of
trouble (e.g., landline down) or even substitute the landline completely in areas where the 3G or 2G
wireless service is provided and a landline is not available.
The 3G4000 has the capability of communicating alarm signals via the 3G or 2G data network. This
capability ensures a fast, reliable path to central stations equipped with a Sur-Gard SG-System I / II / III /
IV Receiver. By connecting a 3G4000 to a control panel's standard PSTN interface, telephone-based
Contact ID signals are decoded and seamlessly routed through the 3G or 2G network to any of the
compatible receiver options.
The performance of the 3G4000 depends greatly on wireless network coverage. Therefore, it should not
be mounted without first performing placement tests to determine the best location for reception
(minimum of one green LED ON). Optional antenna kits – GS15/25/50-ANT (15ft/4.6m, 25ft/7.6m or
50ft/15.2m) – are available.
The 3G4000 requires enrollment with CONNECT 24 to operate. Dealer application forms and
additional information on the CONNECT 24 Voice Response Unit (VRU) and web user interface can
be found at www.connect24.com, or at the following telephone numbers:
USA 1-888-251-7458 CANADA 1-888-955-5583
For UL Residential Fire and Burglary installations, the 3G4000 is listed as a sole means of communication
or as a back up when used in conjunction with a POTS line (dialer). For UL Residential Fire installations,
when installed in the alternate enclosure for 3G4000RF, the 3G4000 has provisions for 24-hour standby
power.
For UL Commercial Burglary installations, the 3G4000 is listed as a sole means of communication
(supervision window of 200s required at monitoring station) or as a back-up when used in conjunction
with a POTS line (dialer).
The 3G4000 shall be powered from any compatible listed control unit or compatible listed power supply that
complies with the ratings specified on page 1. The power supply shall be listed for burglary applications and
provide a minimum of 4 hours standby power capabilities. An example of a suitable listed compatible control
unit is the DSC Model PC1864 with an AUX output rated 11.1 - 12.6VDC. An example of a suitable Listed
power supply is DSC Model PC5204 with an AUX output rated 11.6 - 12.6VDC.
For ULC Commercial Fire Monitoring installations the 3G4000 is listed as a passive communication
system when used in conjunction with a POTS line (dialer). Fire alarms shall be sent simultaneously over
both communication methods (wireless network and PSTN).
For ULC Commercial Burglary installations the 3G4000 is listed as a passive communication system with
communication line security level P2 when used as a back up in conjunction with a POTS line (dialer).
For ULC Residential Fire and Burglary installations the 3G4000 is listed as a sole means communication
or as a back up when used in conjunction with a POTS line (dialer).
Installing the 3G4000
CONNECT 24 Enrolment Information
Only authorized dealers can enrol a 3G4000 with CONNECT 24. Dealer application forms and additional
information on the CONNECT 24 Voice Response Unit (VRU) can be found at the CONNECT 24 website
www.connect24.com. Please contact CONNECT 24 at the number below for assistance:
USA 1-888-251-7458 CANADA 1-888-955-5583
NOTE: Step 1 should be performed before turning on the 3G4000 unit.
NOTE: Before inserting or removing the SIM card, please ensure the unit is turned off.
STEP 1 - Initialize the 3G4000 with Connect 24
VRU Enrolment
Call the VRU at the toll-free number: 1-866-910-3865. Follow the voice prompts and enter your profile
number, installer ID number, installer PIN number and SIM number. Ensure that all information is
available and at hand before calling the VRU. It is recommended that the radio initialization be
performed at least 24 hours in advance of installation to ensure SIM activation will be complete.
WEB Enrolment
If you have credentials for www.connect24.com, you may also initialize the 3G4000 via the web. Please
check with your Connect 24 Master Reseller or Connect 24 Customer Service for more details.
STEP 2 - Determine the Best Signal Location
1. Remove the front panel.
2. Fit the 3G antenna [2]. Ensure the 3G antenna mounting hardware is fastened securely [3].
3. Attach the 3G radio module with the 3G antenna connector. Ensure that the connector is secure.
4. Turn on the 3G4000 and check the signal strength.
4.1 Connect the battery connector.
4.2 Connect the DC power source to +/- 12V terminals.
5. Allow the unit to power up.
NOTE: The green LEDs will indicate the signal strength. The bottom green LED must be ON for
the location to be acceptable. Please refer to the ‘Status LEDs’ section for more information.
6. Power down the 3G4000 by removing the DC power source and battery leads.
STEP 3 - Connect the 3G4000
1. Using the cabinet, mark the four screw locations. Drill the anchor screw holes.
NOTE: Check for cable conduits and water pipes before drilling.
2. Using anchor screws (not provided), mount the cabinet to the wall.
3. Run the cables through the cable entry [13] or through the cabinet knockouts.
4. Complete the connections on the terminal blocks [11].
NOTE: Ensure that power and Telco circuit connections are made only after the cabinet has been
secured to the building or structure, and has been connected to the protective earth ground.
Descriptions of the terminals can be found in the ‘Connecting the 3G4000’ section.
5. Reattach the front cover [1] securely to the cabinet.
NOTE: Please refer to Figure 2 at the end of this manual for wiring diagram.
Connecting the 3G4000
TIP (1) / RNG (2) External Telephone Line - These terminals must be connected directly to the
incoming telephone line.
T1 (3) / R1 (4) Internal Telephone Line - These terminals must be connected to the TIP and RING of
the control panel.
Zone 1 (5) and Zone (7) Programmable Inputs - These terminals can be set up to trigger events.
Refer to `Inputs' for details.
PGM1 (6), PGM2 (8) Programmable Open-collector Outputs - These outputs can be activated by
programmed events. Refer to ‘Activating the Outputs’ for details. The maximum current sink of each
output must not exceed 50mA.
DC in + (9), DC in - (10) Device Power Supply - These terminals must be connected to a rated power
supply. Once the connections are completed, connect the battery, [12] in Figure 1) to a 7.2V, 2.2Ah
battery.
NOTE: When disposing of batteries, follow the instructions and precautions printed on the batteries, and contact your municipal offices for information on the disposal of used batteries.
Status LEDs
The 3G4000 interface has four status LEDs. The following describes the control panel status LEDs.
NOTE: The top two LEDs blink during the Initializing and Programming phases.
RED - This LED is normally Off; but, it will flash in the event of a trouble. This LED will switch on
within three minutes in the event of wireless Module [16] trouble, or when the wireless Network is
unavailable, ‘No Service’. If this LED flashes, the following list indicates the specific trouble based on
the number of flashes, by priority. When turned on, the 3G4000 checks for the trouble conditions to
be restored in the order listed below. The 3G4000 indicates the status of the highest priority,
unrestored trouble condition with the corresponding number of flashes of the red LED. Once the
highest priority trouble condition has been cleared, the next highest priority trouble condition is
displayed (if applicable).
1 flash - Battery Trouble (Battery with low voltage output)
2 flashes - Radio/SIM Trouble (Battery absent or SIM Card disconnected)
3 flashes - Wireless Network Problem (SIM not active, poor signal strength, antenna not connected)
4 flashes - Insufficient Signal Strength (poor location)
5 flashes - Connect 24 Configuration SMS Trouble (Improper VRU programming. Once the configuration is ready, turn off power for 2-3 seconds to allow the unit to restart and request again)
6 flashes - Receiver not available (Improper VRU programming, receiver absent)
7 flashes - Power Supply Trouble (DC power supply absent)
Off - No Troubles
YELLOW - When this LED is On (solid), a Phone Line Trouble condition exists. This LED switches
on when the interface switches to the Wireless Network (due to a Landline trouble condition).
This LED flashes slowly in the event of an incoming or outgoing voice call (regardless of the
operating status of the landline). This LED can also flash quickly once (Wireless TX) or twice
(Wireless RX).
GREEN (Top) - When this LED is On, the reception is optimal. This LED switches On only when
the other Green LED is on.
GREEN (Bottom) - If this LED is Off and the Red LED is On, the Wireless Network service is
unavailable (NO SERVICE). This LED flashes when the Wireless Network reception is poor. If this
LED is on, the 3G4000 is able to communicate with the 3G (HSPA) or 2G (GPRS) network.
Operating Principles
Simulated Landline Mode
The simulated landline provides the alarm control panel (with dialer interface) with a back up line in the
event of PSTN line trouble. If the voltage on the landline terminals (TIP/RNG) drops below 2.8V for a
period of between 10 seconds and 45 seconds - depending on the device connected to the T1/R1
terminals- the 3G4000 switches the connected telephone device to the wireless network. After waiting
between 30 and 40 seconds, it checks the landline for one of the following:
• If the landline has been restored, the 3G4000 switches the connected device back to the landline,
OR
• If the landline is still down, the 3G4000 continues the simulation until the landline is restored. The
3G4000 will not switch during ongoing calls.
NOTE: When the landline is down, the 3G4000 provides a dial tone to any device connected to
T1 and R1, including any telephones on the premises. The phones on the premises will not, however, be able to dial out over the 3G4000.
Panel Transmission Monitoring (PTM)
The 3G4000 can also monitor the panel’s attempt to communicate with the central station. If it
determines that the panel is having difficulty, it switches the line to the wireless network. This feature is
only active when the 3G4000 is configured as a back up communicator. This feature is in addition to the
regular line voltage detection.
The 3G4000 monitors the phone line for four consecutive failed attempts within a 12-minute window. A
failed attempt is assumed to have occurred when a line seizure takes place during dialing (either the alarm
panel or the customer telephone), but no 1400Hz tone (or Contact Kiss-off) is sent from the receiver.
Once the conditions for a failed attempt are met, the 3G4000 connects the panel to the wireless
network to communicate the events. When the 3G4000 switches the line it stays in this mode until the
panel hangs up. On the next event the 3G4000 restarts the error detection sequence before switching.
The 3G4000 performs this sequence on any phone number that is detected on the line. Specific central
station phone numbers can be programmed into the 3G4000 if desired. Up to four, 20-digit numbers
can be added to your profile at Connect 24. If programmed, the 3G4000 will only look for Contact ID
Kiss-off after these numbers are dialed. A Telephone Line Monitoring trouble (PGM output activation
and/or reporting code if applicable) is also activated and/or transmitted when the PTM is activated. A
restoral is sent at the end of the call.
Wireless Communications Sequence
• When an alarm is triggered, the control panel goes off-hook.
• The 3G4000 asserts a dial tone.
• The Control panel dials the number of the central station. Ensure that the alarm panel inserts a
minimum one second pause, or has Dial Tone Search enabled before dialing the number.
• The 3G4000 detects the DTMF dialing and stops dial tone.
NOTE: The 3G4000 is unable to decode pulse dialing.
• The 3G4000 sends the required Contact ID dual-tone handshake to the panel.
• After receiving the handshake, the control panel transmits an alarm message in Contact ID format.
• The 3G4000 decodes and transforms the Contact ID digits into an IP packet and sends it to the
central station receiver over the wireless network.
• The central station receiver acknowledges the alarm and sends a command to the 3G4000 to generate the corresponding 1400Hz Kiss-off signal for a minimum of 800msec.
After the 3G4000 generates a Kiss-off signal, it sends the next alarm or, if no further alarms need to be
sent, the control panel goes on-hook.
Inputs
The 3G4000 has 2 inputs that can be used to trigger specific communications. These events will transmit
using Contact ID format with Inputs 1-2 reporting as [991] to [994] respectively.
Default settings are:
INPUT 1- FIRE
INPUT 2 - PANIC ALARM
These inputs are normally open and will activate when a short condition is detected between the
terminal and the COM. Refer to the 3G4000 Wiring Diagram (Figure 2) at the back of this manual.
NOTE: These inputs communicate using Contact ID format.
NOTE: For UL/ULC installations, connections between alarm panel outputs and 3G4000 inputs must
be run in protective mechanical conduits. To reduce interference with the antenna, it is recommended that the metal conduit is not connected to the knock-outs in the top of the cabinet.
Outputs
The 3G4000 has four programmable outputs to activate in response to the associated events. Refer
to the 3G4000 Wiring Diagram (Figure 2) at the back of this manual.
Activating the Outputs
The 3G4000 has four open collector outputs capable of a maximum of 50mA. Internal events on the
3G4000 can trigger the outputs to turn on an LED or activate an input on the host panel. The default
settings are as follows.
OUTPUT 1 Wireless Module or Network Trouble - Output is normally high and will switch to
ground when the 3G4000 can not communicate with the 3G or 2G network.
OUTPUT 2 General Module Trouble - Output is normally low and will switch to high when a
Wireless Network Trouble, Power Supply/Battery Trouble, and/or a Failure to Communicate (FTC)
trouble is detected.
NOTE: PGM4 must be connected to the control panel as shown in Figure 4 (Residential applications) or Figures 8-9 (Commercial applications). Program the control panel input Zone/Point
as 24hr ‘Supervisory’ with keypad-only notification when activated. Output 4 on the 3G4000
must be set as ‘Active High’.
NOTE: Once an output has been activated automatically, it will not restore its state until all the
causes of activation are cleared.
Contact ID
Events Description
Event Codes
INPUT 1 ACTIVATION: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .E110 FIRE ZONE 001 991
INPUT 1 RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R110 FIRE ZONE 001 991
INPUT 2 ACTIVATION: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .E120 PANIC ALARM ZONE 002 992
INPUT 2 RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .R120 PANIC ALARM ZONE 002 992
PSTN LINE DOWN:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E351 TELCO 1 FAULT 000
PSTN LINE RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R351 TELCO 1 FAULT 000
12V INPUT LOSS: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E337 EXP. MOD. DC LOSS 000
12V INPUT RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R337 EXP. MOD. DC LOSS 000
LOW BATTERY ALERT: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E338 EXP. MOD. LOW BAT 000
LOW BATTERY RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R338 EXP. MOD. LOW BAT 000
PERIODIC REPORT: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .E603 PERIODIC RF XMISSION 000
PERIODIC REPORT WITH OFF-NORMAL CONDITION: . . E608 PERIODIC TEST XMISSION SYSTEM TROUBLE PRESENT 000
3G UNIT ACTIVATION: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R552 RADIO XMITTER DISABLED 000
FTC RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R354 FAILURE TO COMMUNICATE 000
Swinger Shutdown
Swinger Shutdown is followed by a PSTN line trouble, limiting this event to a maximum of 3 trouble
reports every 24 hours (including the PSTN line trouble sent when PTM is active). The condition will
restore at midnight at which point the counter is reset.
Hardware Default
To perform a hardware default and force the unit to get the latest configuration from Connect 24,
follow these steps:
• Power down the unit.
• Place a short between the PGM1 and Input 1 terminals.
• Power up the unit. This will perform a hardware default and request the configuration from
Connect 24.
• Remove the short between PGM1 and Input 1.
NOTE: If the unit has previously received programming from Connect 24, a hardware default
is required to initiate the download of the latest configuration from Connect 24. Failure to do
so will result in the unit transmitting with the previously programmed configuration.
NOTE: A Hardware default must be performed when the SIM card is being swapped.
Low Power Radio Shutdown
When the battery voltage reaches the low battery threshold of 6V, the unit turns off the radio to
prevent unnecessary network registrations. In this state, the unit does not communicate any events.
Radio shutdown is indicated by the LEDs as follows:
• for 1 second -- red is on, yellow is off, green 1 is off, and green 2 is off.
• for 1 second -- red is off, yellow is on, green 1 is on, and green 2 is on.
This LED sequence will continue to be displayed until the low battery voltage is restored and the radio
enabled again.
Connect 24 Remote Programming
The inputs, outputs, and other features can be remotely programmed through Connect 24 for fast and
convenient installation using the internet.
NOTE: This programming option has not been investigated by UL.
Troubleshooting Guide
Powering up the 3G4000 – when powering up the 3G4000, always connect the battery first before
connecting primary DC power from the control panel or transformer.
Wiring Primary – R-1/T-1 of 3G4000 to RING/TIP of control panel, DC power from control panel or DC
transformer to DC input, backup battery if JP3 OFF.
Wiring Backup – Incoming line to RING/TIP on 3G4000, R-1/T-1 of 3G4000 to RING/TIP of control
panel, R-1/T-1 of control panel to house phones, DC power from control panel or DC transformer to DC
input, backup battery if JP3 OFF.
Testing Communications – when the 3G4000 transmits a signal for the control panel, or for an
internal transmission, the YELLOW light will flash one time when the signal is transmitted and two times
when it gets a kiss-off.
SIM – the SIM should be activated at least 24 hours prior to installation. The 3G4000 will show signal
strength with an inactive SIM, however it will display the signal strength of any available wireless
network. The SIM must be active to ensure the signal strength displayed is that of the wireless network
provider for which the SIM belongs to.
Panel Programming – the control panel should be programmed to communicate Contact ID exactly
the same way it would be programmed to communicate Contact ID over the telephone line.
Green Light
Status
What it means:
Signal Strength Status
Both Green Lights ON
Excellent Signal
Strength
• Unit can be installed in the current mounting
location.
One Green Light ON
Good Signal Strength
• Unit can be installed in the current mounting
location.
Bottom Green Light
FLASHING
Poor Signal Strength
• Ensure the antenna cable is plugged securely
into the radio connector.
• If the SIM is active, connect a battery to the
unit and test various locations for good/excellent signal strength.
• Connect an antenna extension kit (GS-15ANT,
GS-25ANT or GS-50ANT).
Both Green Lights
OFF
No Signal Strength
• If the red light is also FLASHING, refer to the
RED light chart.
• Verify SIM card is activated.
• Ensure the antenna cable is plugged securely
into the radio connector.
• If the SIM is active, connect a battery to the
unit and test various locations for good/excellent signal strength.
• Connect an antenna extension kit (GS-15ANT,
GS-25ANT or GS-50ANT).
Yellow Light
Status
What It Means: Wireless Communicator Status/Communication
Indicator
Blue Light ON
• When used as the primary communicator, the yellow light will always be
ON.
• When used as a backup communicator, the yellow light will be ON when
there is a no phone line connected to the 3G4000 TIP and RING, or the line
voltage goes below 2.8VDC.
Blue Light OFF
• Indicates a good phone line is connected to the 3G4000. (more than 2.8
VDC detected across the 3G4000 TIP and RING terminals).
Blue Light
FLASHING
• The yellow light will flash one time when the 3G4000 transmits a signal
and two times when a kissoff is received.
Red Light
Status
What it means:
Trouble Status
Trouble Status - Troubleshooting Steps
One Flash
3G4000 Low Battery
• Measure the battery under load and verify it is
charged to at least 12.5 VDC. If not, wait at least 1
hour for the battery to charge.
• Remove the battery and measure the voltage across
the two battery leads; the voltage should be at least
13.5 VDC.
• Verify the input DC supply is rated at 13.8VDC @
120mA minimum.
• Ensure the 3G4000 jumper J3 is OFF.
Two Flashes
SIM/Radio Trouble
• Ensure the SIM Card is inserted correctly and firmly.
• Ensure the antenna cable is plugged securely into the
radio connector.
• Ensure the power source connected to the 3G4000 is
providing 13.8VDC @ 120mA and that the battery is
fully charged.
Three
Flashes
Wireless Network Problem
• Ensure the SIM card has been activated.
• The antenna cable should be plugged securely into
the radio connector.
• Ensure there is good signal strength (at least one
green light ON).
• Verify the installation area is not experiencing a network outage.
Four Flashes
Insufficient Signal
Strength
• Ensure there is good signal strength (at least one
3G4000 green light ON).
• Ensure the antenna cable is plugged securely into the
radio connector.
Five Flashes
Configuration Trouble
• Ensure the SIM card is activated.
Six Flashes
Receiver Not Available
• Contact the monitoring station to verify that the
3G4000 programming is correct (port, IP address,
DNIS).
• Contact your central station to verify they are not
experiencing any receiver issues.
Seven
Flashes
DC Supply Trouble
• Ensure the power source connected to the 3G4000 is
providing 13.8VDC @ 120mA.
The Red light will flash to indicate various trouble conditions outlined previously. If multiple trouble
conditions are present, the red light will flash according to the highest priority trouble. For example, if
both a 3G4000 low battery trouble (one flash) and an insufficient signal strength trouble (four flashes)
are present; the red light will flash one time. Once the 3G4000 low battery trouble condition is
corrected, the red light will then begin flashing four times.
General Troubles With Your System
The control panel is displaying a telephone line trouble condition
• Ensure T1 and R1 of the 3G4000 are wired to the TIP
and RING terminals of the control panel.
• If the 3G4000 is being used as the primary communicator, the yellow light will always be ON.
• If the 3G4000 red light is FLASHING, refer to the Red
Light Status Chart.
The control panel displays a communication trouble condition
• Ensure the panel is programmed for Contact ID.
• Ensure the control panel does not indicate a TLM trouble condition.
• If the 3G4000 red light is FLASHING refer to the Red
Light Status chart in this guide.
No signals are received at the central
station but no trouble condition is
displayed
• Ensure the control panel has a central station phone
number programmed.
• Ensure the control panel has the correct account number programmed.
• Verify the reporting codes are programmed or the auto
Contact ID option is enabled.
• Ensure the control panel communicator is enabled.
• Connect a handset to T1 and R1 of the 3G4000 in monitor mode to verify the control panel is trying to communicate.
Not receiving internal signals generated directly from the 3G4000
• Ensure the 3G4000 was initialized with the correct
account number. This can be checked by logging into
the Connect 24 website.
• Ensure that there are no trouble conditions on the
3G4000.
The 3G4000 Yellow and Red lights
flash constantly
• Ensure there is good signal strength (at least one
3G4000 green light ON).
• Ensure the SIM card is activated. Depending on signal
strength and network activity it can take up to 10 minutes for the network to program the unit; wait at least
15 minutes for the programming to be completed.
• Cycle power and verify SIM and signal.
The phone line is seized when the
3G4000 is connected
• Verify correct phone line wiring.
• Ensure the Ringer Equivalency Number (REN) is not
being exceeded on the line.
General Information
Removing/Connecting the antenna
• To remove the antenna from the 3G4000, place your
thumb on the end of the connector at the modem, then
place a screwdriver between the modem and connector.
Gently turn the screwdriver away to ‘pop’ out the connector from the modem.
• To install the antenna, firmly push the connector into
the modem until it ‘snaps’ into place.
10
General Information
Enrolling a 3G4000
• The 3G4000 can be enrolled by going through the
GVRU voice prompt, and completing the activation of
the SIM card, and the initialization of the 3G4000.
• The 3G4000 can also be enrolled using the Connect 24
website (www.connect24.com).
SIM card activation period
• A SIM card can take up to 24 hours to be activated by
the provider. However, it typically takes less than an
hour for the SIM card to be activated.
Checking SIM status
• Go to www.connect24.com and login. A search can be
performed for a specific account and its current status
• SIM status can also be checked through the GVRU.
Critical Shutdown on 3G4000
backup battery
• If the 3G4000 backup battery is used and is below
10.5VDC, the unit will go into critical shutdown.
• The critical shutdown state will be displayed by the red
light flashing followed by the yellow and two green
lights flashing.
• The lights will continue to flash in this sequence until
the battery is charged above 12.4VDC.
Swinger Shutdown for Telephone
Line Monitor (TLM) transmissions for
backup units
• If the 3G4000 is configured as a backup, it can send a
maximum of 3 TLM troubles and restorals per day.
• TLM Swinger Shutdown only affects signal transmissions, not the functionality of the 3G4000 lights or PGM
outputs.
Critical Shutdown on 3G4000
backup battery
• If the 3G4000 backup battery is used and is below
10.5VDC, the unit will go into critical shutdown.
• The critical shutdown state will be displayed by the red
light flashing followed by the yellow and two green
lights flashing.
• The lights will continue to flash in this sequence until
the battery is charged above 12.4VDC.
Swinger Shutdown for Telephone
Line Monitor (TLM) transmissions for
backup units
• If the 3G4000 is configured as a backup, it can send a
maximum of 3 TLM troubles and restorals per day.
• TLM Swinger Shutdown only affects signal transmissions, not the functionality of the 3G4000 lights or PGM
outputs.
11
Z1 PGM1
R1
T1
Z2 PGM2
Optional
use of PGM
output (See
Programming)
1K5
Inputs to be connected
to dry contact outputs
from alarm control panel
DC IN
9 10
Typical battery charge: 30-50 mA
Recommended Model: 12V/1.2Ah
BATTERY
Sealed
Rechargeable
7.2V / 2.2Ah
Battery not required
if JP3 is ON
(Use No. 26 AWG
wires for the
connection to PSTN)
Panel Aux Power or
External Power Supply
Supervision
9-14VDC/ *700mA (max)
(13.8VDC required for
Relay
RM1-UL Installations
normal, long-term operation)
RM1C-ULC Installations
relay contacts to a zone input on the alarm control
Connect
panel for 3G4000 troubles supervision (24hr-type zone)
Examples of Control Units/Subscribers Units or Power Supplies compatible
Alarm Control Panel with
models: DSC PC1864, PC1832, PC1616, PC5204, etc.
Dialler Interface
Electrical Ratings: 13.7 VDC / 700 mA
(Supports Contact ID and
Power Supply: COM BURG, use listed control panel; RES FIRE/BURG,
SIA formats)
use ADP1320-NAU/NA (US/CDN) and Battery: 7.2V/2.2Ah
For use in dry indoor ordinary locations only. For installation refer to NFPA70, 72.
WARNING: Incorrect connections may result in PTC failure or improper operation. Inspect wiring and ensure connections are correct before turning on.
All circuits are classified for UL installations as Power Limited/Class II Power Limited. Do not route any wiring over circuit boards. Maintain at least 1”
(25.4mm) separation. A minimum 1/4” (6.4mm) separation must be maintained at all points between Power Limited wiring and all other Non-Power Limited
wiring. Route wires as indicated in the diagram.
NOTE: For ULC Commercial Burglary Installation requirements please refer to Figures 5, 6, 7 and to the ULC Installation Guide P/N 29002157.
Telephone Line
Connection
TIP RING
3G4000
RJ-45
HIGH VOLTAGE.
DISCONNECT DC
POWER AND
TELEPHONE LINES
PRIOR TO SERVICING.
Incorrect connections
may result in failure
or improper operation.
WARNING!
3G4000 Wiring Diagrams
Figure 2 - Wiring Diagram
12
3G4000 Wiring Diagrams
Figure 3 - Telephone Connection
CONTROL PANEL
RJ-31X
Incoming
Phone line
Handset
RING
RI
TIP
9 10
RI
TI
TIP RING
TI
GRAY (R)
TIP
RING
BROWN (T)
GREEN (T)
RED (R)
T1
R1
Z1 PGM1
Z2 PGM2
DC IN
3G4000
Figure 4 - Power Supply and Supervision Wiring Diagram
NOTES
1. Program the Zone/Point as “Supervisory” type
with keypad only annunciation when in Alarm.
Do NOT use a point that is normally used for
2-Wire Smoke detectors.
CONTROL PANEL
ZONE
TERMINALS
(See Note 1)
Aux Power
GND
+12VDC
3. Output 4 on the 3G4000 must be set as “Active
High” (default).
4. When powering the 3G4000 Radio by an Auxiliary
Power supply that has its own backup battery,
insert JP3 jumper on the radio and remove the
1.2AH battery that came with the radio.
T1
R1
Z1 PGM1
Z2 PGM2
(BLK ) GND
9 10
DC IN
DSC ADP1310-NAU
Power Adaptor
NC
(BLK/WHT) +13.8VDC
DSC
RM-2
NO
RELAY
DSC
Supervision
Relay
See Note 2
TIP RING
when the 3G4000 is not powered by the control
panel. When the Radio is powered by the control
panel the relay is not required since a loss of
input power will generate a signal to the CMC.
Control
Panel
EOL
Resistor
See Note 3
2. The power Supervision relay, RM-2 is only used
3G4000
The following wiring diagrams (Figures 5 to 7) are examples of ULC Listed Fire Monitoring Installation
connections.
13
3G4000 Wiring Diagrams
Figure 5 - Fire Alarm Control Unit and 3G Transmitter
Fire Alarm
Control Unit
AUX Power
(12V/700mA)
3G Wireless
Transmitter
3G (HSPA) or
2G (GPRS)
3G4000
TIP/RING
T1/R1
TIP/RING
PSTN
Zone Input
Zone
Inputs
Outputs
Fire
Trouble
PGM2
Output
RM1C ULC
Relay
3G4000 cabinet
AC Input
NOTES:
- Power for 3G4000 shall be provided from Fire
Alarm Control Unit or separately Listed power supply
rated for the application, 12V/700mA (Jumper JP3
shall be set to on for Fire Monitoring).
- All wiring connections must be run in a protective
conduit.
- For local supervision of the wireless transmitter connect
PGM output from 3G4000 to one zone input on the
Fire Alarm Control Unit.
- Dry Contact Trouble output from ULC Listed Fire
Alarm Control Unit must be connected to zone input
on the 3G4000 for supervision of Tip/Ring connection.
- Fire Alarms must be sent over both communication
channels. Fire output from Fire Alarm Control Unit
must be connected to the Input 1 on the 3G4000.
- 24h Test Transmission must be enabled on the dialler
and on the 3G4000.
Figure 6 - DSC Subscribers’
Unit Fire and
3G
Transmitter Mounted in the Same Room
Fire Alarm
Control Unit
DSC
Subscribers’
Unit Fire
Outputs
Fire
Supervisory
Trouble
Zone
Inputs
TIP
PC4020
PC1864
PC1832
PC1616
TIP
RING
AUX Power
12V/700mA
3G Wireless
Transmitter
3G4000
T1/R1
TIP/RING
Zone
Input
PGM2
PGM1
RM1C ULC
Relay
RM1C ULC
Relay
PC5003C
PC4050CR
cabinet
AC Input
3G (HSPA)/2G (GPRS)
3G4000 cabinet
AC Input
DSC Keypad
LCD4501
PK55XX
14
PSTN
NOTES:
- Power for 3G4000 must be provided from Fire
Alarm Control Unit or separately listed power
supply rated for the application (12V/700mA)
(Jumper JP3 shall be on for Fire Monitoring).
- All wiring connections must be run in a protective conduit.
- Phone Line Monitoring (TLM) must be enabled.
- Phone Line trouble is indicated by Yellow LED on 3G4000.
- Connect PGM4 output from 3G4000 (Trouble
Conditions) to a zone input on the Subscriber Unit
for supervision of the GSM Transmitter.
- 24hr Test Transmission over phone line (PSTN) and
3G4000 must be enabled.
- Fire Alarms must be sent over both communication
channels.
- On the Subscribers’ Unit, program PGM1 for
PC1616/PC1832/PC1864 as System Event (Section
[009] as type 10; Section [501] Fire Event option 2
ON). An alternate option is to program PGM1 as Zone
Follower (Sec [009] = 29) and assign Fire Zone to PGM1
in Section [551]. Ensure Bit 3 is on in [501]. In this case,
a restored fire alarm condition does not require the DSC
control panel to be reset.
For PC4020 program PGM1 as type 49 Steady Fire ([00070049]).
- Dry contact outputs from ULC Listed Fire Alarm
Control Unit must be connected to zone inputs on
the ULC Listed DSC Subscribers’ Unit Fire.
- Refer to detailed diagrams in Figure 7.
3G4000 Wiring Diagrams
Figure 7 - DSC Subscribers’ Unit
Mounted
Remotely
y Fire andg3G Wireless Transmitter
Fire Alarm
Control Unit
DSC
Subscribers’
Unit Fire
Outputs
Fire
Supervisory
Trouble
Zone
Inputs
AUX Power
12V/700mA
PSTN
T1/R1
Zone
Input
TIP/RING
PGM1
PGM2
PGM1
RM1C ULC
Relay
RM1C ULC
Relay
RM1C ULC
Relay
PC5003C
PC4050CR
cabinet
AC Input
3G (HSPA)/2G (GPRS)
3G4000
TIP
RING
PC4020
PC1864
PC1832
PC1616
3G Wireless
Transmitter
AC Input
DSC Keypad
LCD4501
PK55XX
GS30XX cabinet
NOTES:
- Connect PGM output from 3G4000 (Phone Line Trouble)
to a zone input on the subscriber unit for supervision of the
phone line voltage.
- When the 3G4000 is installed remotely from the DSC
Control Panel, it is required to monitor the Phone Line
Trouble condition at the keypad by using an additional
RM1C Relay.
- Refer to detailed diagrams in Figure 8.
PLEASE NOTE THAT EITHER RM1C ULC OR RM2 RELAYS
CAN BE USED FOR ULC INSTALLATIONS
15
IMPORTANT READ CAREFULLY: DSC Software purchased with or without Products and Components is copyrighted and is purchased under
the following license terms:
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between You (the company, individual or entity who acquired the Software and any related Hardware) and Digital Security Controls, a division of Tyco Safety Products Canada Ltd. ("DSC"), the manufacturer of
the integrated security systems and the developer of the software and
any related products or components ("HARDWARE") which You
acquired.
• If the DSC software product ("SOFTWARE PRODUCT" or "SOFTWARE")
is intended to be accompanied by HARDWARE, and is NOT accompanied by new HARDWARE, You may not use, copy or install the
SOFTWARE PRODUCT. The SOFTWARE PRODUCT includes computer software, and may include associated media, printed materials,
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expected.
16
MODIFICATION STATEMENT
Digital Security Controls has not approved any changes or
modifications to this device by the user. Any changes or modifications
could void the user’s authority to operate the equipment.
Digital Security Controls n’approuve aucune modification apportée à
l’appareil par l’utilisateur, quelle qu’en soit la nature. Tout
changement ou modification peuvent annuler le droit d’utilisation de
l’appareil par l’utilisateur.
INTERFERENCE STATEMENT
This device complies with Part 15 of the FCC Rules and Industry
Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Le prĂŠsent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisĂŠe aux deux conditions suivantes : (1) l'appareil ne doit pas
produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter
tout brouillage radioĂŠlectrique subi, mĂŞme si le brouillage est
susceptible d'en compromettre le fonctionnement.
WIRELESS NOTICE
This equipment complies with FCC and IC radiation exposure limits set
forth for an uncontrolled environment. The antenna should be installed
and operated with minimum distance of 20 cm between the radiator and
your body.
Antenna gain must be below:
Frequency band
GSM 850 / FDD V
PCS 1900 / FDD II
3G4000
6.93 dBi
9.64
5.06
2.51 dBi
This transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.
Cet appareil est conforme aux limites d'exposition aux rayonnements
de la IC pour un environnement non contrĂ´lĂŠ. L'antenne doit ĂŞtre
installÊ de façon à garder une distance minimale de 20 centimètres
entre la source de rayonnements et votre corps.
Gain de l'antenne doit ĂŞtre ci-dessous:
Bande de frĂŠquence
GSM 850 / FDD V
PCS 1900 / FDD II
3G4000
9.64
6.93 dBi
5.06
2.51 dBi
L'ĂŠmetteur ne doit pas ĂŞtre colocalisĂŠ ni fonctionner conjointement
avec Ă  autre antenne ou autre ĂŠmetteur.
FCC CLASS B DIGITAL DEVICE NOTICE
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
CAN ICES-3 (B) / NMB-3 (B)
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numĂŠrique de classe B est conforme Ă  la norme
canadienne ICES-003.
FCC ID:F53143G4000
IC: 160A-3G4000
Telephone Connection Requirements
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected
to a compatible modular jack that is also compliant. See installation
instructions for details.
Ringer Equivalence Number (REN)
The REN is used to determine the number of devices that may be connected
to a telephone line. Excessive RENs on a telephone line may result in the
devices not ringing in response to an incoming call.
In most but not all areas, the sum of RENs should not exceed five (5.0). To
be certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local Telephone Company. For
products approved after July 23, 2001, the REN for this product is part of
the product identifier that has the format. US: AAAEQ##TXXXX. The
digits represented by ## are the REN without a decimal point (e.g., 03 is a
REN of 0.3). For earlier products, the REN is separately shown on the label.
Incidence of Harm
If this equipment 3G4000 causes harm to the telephone network, the
telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice is not
practical, the Telephone Company will notify the customer as soon as
possible. Also, you will be advised of your right to file a complaint with the
FCC if you believe it is necessary.
Changes in Telephone Company Equipment or Facilities
The Telephone Company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment.
If this happens the Telephone Company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted
service.
Equipment Maintenance Facility
If trouble is experienced with this equipment for repair or warranty
information, please contact the facility indicated below. If the equipment is
causing harm to the telephone network, the Telephone Company may
request that you disconnect the equipment until the problem is solved. This
equipment is of a type that is not intended to be repaired by the end user.
DSC c/o APL Logistics, 757 Douglas Hill Rd., Lithia Springs, GA 30122
Additional Information
Connection to party line service is subject to state tariffs. Contact the state
public utility commission, public service commission or corporation
commission for information.
Alarm dialling equipment must be able to seize the telephone line and place
a call in an emergency situation. It must be able to do this even if other
equipment (telephone, answering system, computer modem, etc.) already
has the telephone line in use. To do so, alarm dialling equipment must be
connected to a properly installed RJ-31X jack that is electrically in series
with and ahead of all other equipment attached to the same telephone line.
Proper installation is depicted in the figure below. If you have any
questions concerning these instructions, you should consult your telephone
company or a qualified installer about installing the RJ-31X jack and alarm
dialling equipment for you.
This product meets the applicable Industry Canada technical specifications.
The Ringer Equivalence Number (REN) indicates the maximum number of
devices allowed to be connected to a telephone interface. The termination
of an interface may consist of any combination of devices subject only to
the requirement that the sum of the RENs of all the devices not exceed five.
The reference to the 3G4000 throughout this manual is applicable to the
following model numbers: 3G4000 and 3G4000RF.
WARNING: To satisfy FCC RF exposure requirements for mobile transmitting devices, a separation distance of 20cm or
more must be maintained between the antenna of this device and persons during device operation.
Limited Warranty
Digital Security Controls warrants the original purchaser
that for a period of twelve months from the date of purchase, the product shall be free of defects in materials and
workmanship under normal use. During the warranty
period, Digital Security Controls shall, at its option, repair
or replace any defective product upon return of the product to its factory, at no charge for labour and materials.
Any replacement and/or repaired parts are warranted for
the remainder of the original warranty or ninety (90) days,
whichever is longer. The original purchaser must promptly
notify Digital Security Controls in writing that there is
defect in material or workmanship, such written notice to
be received in all events prior to expiration of the warranty
period. There is absolutely no warranty on software and all
software products are sold as a user license under the
terms of the software license agreement included with the
product. The Customer assumes all responsibility for the
proper selection, installation, operation and maintenance
of any products purchased from DSC. Custom products are
only warranted to the extent that they do not function
upon delivery. In such cases, DSC can replace or credit at its
option.
International Warranty
The warranty for international customers is the same as for
any customer within Canada and the United States, with
the exception that Digital Security Controls shall not be
responsible for any customs fees, taxes, or VAT that may be
due.
Warranty Procedure
To obtain service under this warranty, please return the
item(s) in question to the point of purchase. All authorized
distributors and dealers have a warranty program. Anyone
returning goods to Digital Security Controls must first
obtain an authorization number. Digital Security Controls
will not accept any shipment whatsoever for which prior
authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does not cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind,
earthquake or lightning;
• damage due to causes beyond the control of Digital
Security Controls such as excessive voltage, mechanical
shock or water damage;
• damage caused by unauthorized attachment, alterations,
modifications or foreign objects;
• damage caused by peripherals (unless such peripherals
were supplied by Digital Security Controls);
• defects caused by failure to provide a suitable installation
environment for the products;
• damage caused by use of the products for purposes
other than those for which it was designed;
• damage from improper maintenance;
• damage arising out of any other abuse, mishandling or
improper application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the
following items shall not be covered by Warranty: (i) freight
cost to the repair centre; (ii) products which are not identified with DSC's product label and lot number or serial
number; (iii) products disassembled or repaired in such a
manner as to adversely affect performance or prevent adequate inspection or testing to verify any warranty claim.
Access cards or tags returned for replacement under warranty will be credited or replaced at DSC's option. Products
not covered by this warranty, or otherwise out of warranty
due to age, misuse, or damage shall be evaluated, and a
repair estimate shall be provided. No repair work will be
performed until a valid purchase order is received from the
Customer and a Return Merchandise Authorisation number (RMA) is issued by DSC's Customer Service.
Digital Security Controls’ liability for failure to repair the
product under this warranty after a reasonable number of
attempts will be limited to a replacement of the product, as
the exclusive remedy for breach of warranty. Under no
circumstances shall Digital Security Controls be liable for
any special, incidental, or consequential damages based
upon breach of warranty, breach of contract, negligence,
strict liability, or any other legal theory. Such damages
include, but are not limited to, loss of profits, loss of the
product or any associated equipment, cost of capital, cost
of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third
parties, including customers, and injury to property. The
laws of some jurisdictions limit or do not allow the disclaimer of consequential damages. If the laws of such a
jurisdiction apply to any claim by or against DSC, the
limitations and disclaimers contained here shall be to the
greatest extent permitted by law. Some states do not allow
the exclusion or limitation of incidental or consequential
damages, so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in
lieu of any and all other warranties, whether expressed or
implied (including all implied warranties of merchantability
or fitness for a particular purpose) and of all other obligations or liabilities on the part of Digital Security Controls
Digital Security Controls neither assumes responsibility for
nor authorizes any other person purporting to act on its
behalf to modify or to change this warranty, nor to assume
for it any other warranty or liability concerning this product.
This disclaimer of warranties and limited warranty are governed by the laws of the province of Ontario, Canada.
WARNING: Digital Security Controls recommends that
the entire system be completely tested on a regular
basis. However, despite frequent testing, and due to,
but not limited to, criminal tampering or electrical disruption, it is possible for this product to fail to perform
as expected.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace
out-of-warranty products which are returned to its factory
according to the following conditions. Anyone returning
goods to Digital Security Controls must first obtain an
authorization number. Digital Security Controls will not
accept any shipment whatsoever for which prior authorization has not been obtained.
Products which Digital Security Controls determines to be
repairable will be repaired and returned. A set fee which
Digital Security Controls has predetermined and which may
be revised from time to time, will be charged for each unit
repaired.
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SURGXFWVLQFOXGHDOOIHDWXUHV$YDLODELOLW\YDULHVE\UHJLRQFRQWDFW\RXUVDOHVUHSUHVHQWDWLYH
Tech Support: 1-800-387-3630 (Canada
& US) or 905-760-30000 - www.dsc.com

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