Dimplex Ef3003 Users Manual SF3003 DF3003 TROUBLESHOOTING GUIDE REV00
EF3003 to the manual ffdb7979-abca-4578-a83c-75c05884867d
2015-02-02
: Dimplex Dimplex-Ef3003-Users-Manual-426043 dimplex-ef3003-users-manual-426043 dimplex pdf
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TROUBLESHOOTING GUIDE FOR THE 30” FIREPLACE MODEL NUMBER: EF3003 SF3003 DF3003 EF3003, SF3003, DF3003 TROUBLESHOOTING GUIDE GENERAL Problem Cause Solution Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit Remote control has a similar frequency to other remotes in the area Radio frequency disturbance from outside sources Select alternative frequency code Lights dim in room while the unit is on Unit is drawing close to circuit current rating Move the unit to another outlet or install unit on a dedicated 15 amp circuit Power cord gets warm Normal operation Circuit breaker trips or fuse blows when unit is turned on Unit turns on or off by itself Service Manual Reference Page 2 Defective power cord The power cord may get slightly warm to the touch when the heater is on Replace power cord Cause Solution Improper operation Refer to User’s Guide Defective main on/off switch Replace main on/off switch Page 12 Defective remote control Install new batteries into the handheld transmitter / reinitialize Page 1 Loose wiring Check wiring connections Page 9 Defective flame motor Replace flame motor Page 15 Loose wiring Check wiring connections Page 9 Burnt light bulbs Replace light bulbs Page 10 Loose wiring Check wiring connections Page 9 Page 20 APPEARANCE Problem Fireplace does not turn on Flame frozen Flame not bright or flame not visible Service Manual Reference Defective light harness Replace light harness Log set dim, ember bed not glowing Burnt light bulbs Replace light bulbs Page 10 Flame Shutter Defective flame motor Replace flame motor Page 15 EF3003, SF3003, DF3003 TROUBLESHOOTING GUIDE HEATER Problem Heater is not turning off Heater is not turning on Cause Solution Service Manual Reference Defective heater on/off switch Replace heater on/off switch Page 17 Improper operation See User’s Guide Loose wiring Trace wiring in unit Page 9 Defective heater on/off switch Replace heater on/off switch Page 17 Defective heater assembly Replace heater assembly Page 18 Improper operation See User’s Guide Loose wiring Trace wiring in unit Normal operation Normal operation is when the heater emits an odour for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation. Defective heater assembly Replace heater assembly Page 18 Loose wiring Trace wiring in unit Page 9 Improper operation See User’s Guide Loose wiring Trace wiring in unit Page 5 Defective heater assembly Replace heater assembly Page 18 Heater emits an odour Heater fan turns on but heater lacks heat Normal operation Heating element is glowing red Defective heater assembly Small glowing sections of the element are considered normal. If larger glowing sections are causing the heater to trip the thermal cut out, unplug unit, discontinue use and replace heater assembly Page 9 Page 18 EF3003, SF3003, DF3003 TROUBLESHOOTING GUIDE HEATER (CONTINUED) Problem Heater fan runs continuously Cause Solution Service Manual Reference Loose wiring Trace wiring in unit Page 9 Defective heater on/off switch Replace heater on/off switch Page 17 Defective heater assembly Replace heater assembly Page 18 Cause Solution Service Manual Reference Dirty blower assembly Clean blower assembly Defective blower assembly Replace heater assembly Page 18 Moving flame rod hitting or rubbing against internal components Flame rod replacement Page 15 Defective flame motor Replace flame motor Page 15 NOISE Problem Excessive noise with the heater on Grinding or excessive noise with the heater off
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