Dish Hopper User Guide
2015-04-01
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- Hopper_UserGuideCover_FINAL_3.12.12
- HopperUG
- Important Safety Instructions
- 1 Read these instructions.
- 2 Keep these instructions.
- 3 Heed all warnings.
- 4 Follow all instructions.
- 5 Do not use this apparatus near water.
- 6 Clean only with a dry cloth.
- 7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
- 8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
- 9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provide...
- 10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
- 11 Use only attachments/accessories specified by the manufacturer.
- 12 Unplug this apparatus during lightning storms or when unused for long periods of time.
- 13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the appa...
- 14 The power plug must be readily accessible so that the apparatus can be easily disconnected from the AC power.
- 15 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may overtighten the connections and damage your equipment.
- 16 The receiver is still connected to the AC power whenever it is plugged into a live power outlet, even if it is “turned off” (in standby mode) using a remote-control or front-panel POWER button.
- Proper Care of Your Equipment
- Welcome
- How to Use this User Guide
- About Your DISH Account
- Ordering Your Programming Packages
- 1 Press POWER on the front panel to turn on the Hopper.
- 2 Press System Info on the front panel to display the Hopper’s System Information menu on the nearby TV screen.
- 3 Call 1-800-333-DISH (3474) and tell the Customer Service Center representative that the system has been installed and you would like to begin receiving services. A representative will explain the available DISH packages. Give the representative inf...
- 4 The representative will send a signal via the satellite to activate your services. This process usually takes just a few minutes.
- 5 If the System Information menu screen is still displayed, select Done.
- Where to Find Information on Your Account
- Ordering Your Programming Packages
- Watching TV Now
- Additional Services
- About Satellite TV Reception
- Why Connect to a Phone Line or Broadband Internet?
- Moving On-screen Logo
- Tips
- Questions
- Notes
- Hopper HD DVR Overview
- Remote Control
- Lost Your Remote?
- Remote Control Batteries
- 1 Press down on the dimple at the top of the battery cover on the back of the remote control and slide off the cover.
- 2 Take out all four of the old batteries.
- 3 Put in the new batteries. Make sure you match the plus (“+”) ends with the plus markings on the battery case.
- 4 Slide the battery cover back into place on the back of the remote.
- Low Battery Warning
- Attach the Remote Control Antenna
- Remote Control Buttons
- SAT Mode Mode
- TV Mode Mode
- DVD Mode Mode
- Hopper Front Panel
- Hopper Back Panel
- Using the On-screen Menus
- Using Text Fields
- Questions
- Tips
- Changing Channels
- Using the Program Guide
- Using the Browse Banner
- Using Themes and Search
- Using Themes
- Using Predictive Search
- 1 Press the SEARCH button on your remote control, or press the MENU button and select the Search tile from the Main Menu screen.
- 2 Using the on-screen keyboard, start to type a title, actor’s name or keyword.
- 3 Results of your search will start to be displayed as soon as you start typing. Typing more characters narrows the results.
- Using Search History
- Using Picture-In-Picture (Hopper only)
- 1 Press the PIP button on your Hopper remote control to access the feature. By default, a small window showing the programming from a second Hopper tuner will be displayed. PIP Controls also will be displayed across the bottom of the screen on your n...
- 2 You can use the on-screen controls to reposition or resize the PIP window, Swap the images in the main and PIP windows, or display them side by side on your TV screen. You can also choose to Close the PIP window, or select X to cancel out of the PI...
- 3 Note that the POSITION and SWAP buttons on your Hopper remote perform the same functions as the on-screen PIP Controls for these two functions.
- Using Multi-channel Recall
- 1 Press the MENU button on your remote control and select the Settings tile.
- 2 Select Guide Settings, and then Format Guide.
- 3 Under Multi-Channel Recall, select one of the following options:
- 4 When you are finished changing these settings, highlight and select the Save option. If you have made changes you do not want saved, press the remote CANCEL button.
- Starting in One Room and Finishing in Another
- 1 Press the pause button on your current receiver remote control and leave it behind.
- 2 Go to another room with a connected Hopper HD DVR or Joey Receiver and pick up the DISH remote control for this location.
- 3 Press the red button on the remote control to display the TV Viewing Status screen.
- 4 From the TV Viewing Status screen, select the program you want to resume and continue watching from where you paused it.
- Homes With a Second Hopper Installed
- 1 Press the MENU button and select the Settings tile on the Main Menu screen.
- 2 Select Network Setup, and then Whole-Home.
- 3 Using the ARROW buttons, highlight and select the other Hopper in your home to link to it.
- 4 Highlight and select the Save option when you have finished. Now you will see the DVR library on your newly linked Hopper when you press the DVR button. Repeat these steps to re-link to your original Hopper to access its DVR library.
- Tips
- Questions
- Pay-Per-View
- DISH On Demand
- To Order a Movie or Program
- 1 Press the DVR button to access the DISH On Demand menu screen.
- 2 Select the option for the type of on-demand programming you wish to order. Select DISH Cinema, for example, to Explore or Search movies, see a list of New Releases, or view movies that you have rented. Select TV Shows to Explore or Search TV entert...
- 3 Use the UP and DOWN ARROW buttons to scroll through the choices, if available.
- 4 Highlight and select the movie, TV program, or on-demand event you want to watch.
- 5 Select Rent.
- To Order a Movie or Program
- Blockbuster @Home™
- DishOnline.com
- Ordering Considerations
- Tips
- Questions
- Notes
- What are Favorites Lists?
- Creating or Changing Favorites Lists
- Naming Favorites Lists
- Using Favorites Lists
- Tips
- Questions
- What are Locks and Restrictions?
- Creating or Changing a Password
- 1 Press the Menu button, select the Settings tile, and then select Parental Controls.
- 2 If the receiver is locked, enter the password using the remote control’s number pad. The receiver displays stars (*) as you enter the digits of your password. Then select OK.
- 3 If you are changing an existing password, select Edit Password. If you are creating a new password for the first time, you will be prompted for the password after setting controls. If you want to erase the current password, you will need to enter i...
- 4 Enter the current password using the remote control’s NUMBER PAD.
- 5 Enter the new password using the remote control’s NUMBER PAD.
- 6 Enter the new password again for confirmation, also using the number pad. The receiver displays stars (*) as you enter the digits of the password.
- 7 Memorize your new password. From now on, enter this password to lock or unlock the receiver. If you forget the password, you will need to call DISH Customer Service.
- Copying Locks from Your Hopper to a Joey
- 1 Press the MENU button on your remote and select the Settings tile on the Main Menu.
- 2 Select Parental Controls, and then highlight and select the option to Copy Settings.
- 3 In the pop-up Location List, select each location to which you want to copy the Hopper’s settings for Parental Controls. A check mark appears next to each selected location.
- 4 You can select a location again to uncheck it, highlight and select the Cancel option to ignore and start over, or when finished selecting locations, select OK to initiate copying.
- Creating or Changing Ratings Restrictions
- 1 Press the Menu button, select the Settings tile, and then select Parental Controls.
- 2 If the receiver is locked, enter the password using the remote control’s number pad. The receiver displays stars (*) as you enter the digits of the password.
- 3 To create or change parental controls based on program ratings, select Edit Ratings.
- 4 Highlight the least restrictive rating that you want to block. Press Select to lock the highlighted rating and all ratings that are more restrictive than it (for example, locking the PG-13 rating automatically locks R, NC-17 and NR/AO ratings).
- 5 Select the expanded rating code(s), if you want to also lock these program ratings.
- 6 To unlock a rating code, select the code again.
- 7 Select Save. To ensure new parental controls take effect, you will need to set a password if you have not already. See the instructions for creating a new password on page 41.
- Creating or Changing Channel Locks
- 1 Press the Menu button, select the Settings tile, and then Parental Controls.
- 2 If the receiver is locked, enter the password using the remote control NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
- 3 To create or change parental controls for specific channels, select Lock Channels.
- 4 Highlight and select each channel that you want to lock or unlock. Press the Arrow buttons to navigate to each channel, and then SELECT it. You can also move the list of channels by entering a number using the remote control NUMBER PAD. If the chec...
- 5 You can choose to view only the channels you have selected to be locked, and you can choose to hide the locked channels so they are not displayed in the Program Guide. (You can still enter the number of a locked channel directly using the remote NU...
- 6 Select Save.
- Hiding Adult Content or Locked Channels
- 1 Press the Menu button, select the Settings tile, and then Parental Controls.
- 2 If the receiver is locked, enter the password using the remote control NUMBER PAD. The receiver displays stars (*) as you enter the digits of the password.
- 3 Select the option to Lock Channels.
- 4 Select Yes under Hide Adult Channels.
- 5 Select Save.
- Tips
- Questions
- Using the Home Media Feature
- 1 Ensure your Hopper is connected to your local area network (LAN) and has been assigned a valid IP address
- 2 Have compatible media server software running on a device connected to the same LAN as your Hopper
- 3 Confirm access to the media server is not blocked by a firewall or security software
- 4 Select the Device List item from the drop–down menu on the Home Media screen and refresh the list
- 5 Optionally, you can select the Settings item from the drop–down menu to change the defaults for playing slideshows and/or audio.
- Using Apps on Your Hopper
- My Account/Customer Support
- Tips
- Notes
- What is a DVR?
- Pausing a Program
- Reverse, Fast Forward, and Skip
- Slow Motion and Frame-By-Frame
- Recording a Live Program
- Playing a Recorded Program
- 1 Press the DVR button on your remote control to display the My Recordings screen.
- 2 Highlight a tile for a program (or folder of programs, if applicable). If you want to watch the program (or the latest recording in a folder of programs), then press the PLAY button. If you want to see more options, press the SELECT button to show ...
- 3 For a single program or event, choose from the following options:
- Recording While Watching Different Programs
- Recording a Different Program
- 1 Make sure your Hopper HD DVR is powered on by the indicator light on the front panel.
- 2 Press Guide to access the Program Guide. Find a program on now you want to record.
- 3 Highlight and press the Select button to tune the receiver to that program.
- 4 Press the Record button on your remote control.
- 5 Select OK to begin recording now with your default DVR recording settings, or Options to customize your recording settings.
- 6 If you selected Options, see Other Recording Options on page 55 for more on your choices.
- 7 Choose another program to record, as described in Step 2.
- 8 Press the Record button on your remote control and select OK when the pop-up screen displays. You are now recording two programs at the same time.
- 9 Press DVR twice on the remote control to access the My Recordings screen. You should see the two programs that are recording indicated by the red dots next to the listings.
- Recording a Different Program
- Other Recording Options
- Grouping and Sorting Recordings
- Tips
- Questions
- Using PrimeTime Anytime™
- Enabling the PrimeTime Anytime™ feature
- 1 Press the MENU button on your DISH remote control, highlight the PrimeTime Anytime tile and press SELECT.
- 2 Select the Enable option to turn on the feature, then highlight and select Save.
- 3 If you Enabled the feature, it will begin recording HD prime-time shows each night. Note that Enabling the feature does not instantly populate the folder with content; recordings will begin during the next applicable nightly interval and gradually ...
- Disabling the PrimeTime Anytime™ feature
- Accessing PrimeTime Anytime™ content
- Saving and Deleting PrimeTime Anytime™ content
- Enabling the PrimeTime Anytime™ feature
- Timers and Recordings
- Using the Timers List
- 1 Press the DVR button on your remote control four times to display the Timers List.
- 2 Scroll the list of timers. As you do so, detailed information about the highlighted timer appears on the right. From the drop-down menu bar, you choose to sort the list by Priority or select multiple Timers to edit at once (for example, to change P...
- Using the Daily Schedule
- Setting Up an Event Timer
- 1 Find a program or event to record that starts in the future using the Program Guide or Browse Banner.
- 2 Highlight and select the future program or event. The Create Timer screen displays.
- 3 Select one of the Timer Types (see page 60 for more details).
- 4 Select the Timer Frequency (see page 60 for more details).
- 5 Select any other recording Options (see page 61 for more details), as applicable.
- 6 Select Priority if you would like to change the current priority of the event timer (see page 60 for more details).
- 7 Select Create to save the new event timer.
- Setting Up a Seek & Record™ Timer
- 1 Press your remote’s Search button. If you need to, clear or delete the text in the box.
- 2 Select Seek & Record.
- 3 Select your preferred Search Method:
- 4 Enter your search criteria. You can use the virtual on-screen keyboard below the text box, or you can use the letters above the Number Pad buttons on the remote control (similar to texting on many mobile phones) while the on-screen cursor is in the...
- 5 Select any Options for the Seek & Record timers, as described on page 61, if applicable.
- 6 Select Create. When the receiver has completed your search, the Timers list and Daily Schedule screens will display the results.
- Changing or Deleting a Timer
- 1 Press the DVR button three times for the Daily Schedule or four times for the Timers list.
- 2 Highlight a program or event in the list and press the SELECT button.
- 3 Select Skip Event if you wish to skip the selected occurrence of the event timer; Edit Event. if you wish to change recording options for this occurrence only; or Edit Timer if you wish to change or delete all occurrences of this timer from the list.
- 4 Select Delete. A pop-up window asks you to confirm your choice(s).
- 5 Select Yes on the pop-up screen. The timer(s) you selected are now deleted.
- Tips
- Questions
- Pairing Your Remote Control
- To pair your remote control
- 1 Make sure the remote control has fresh batteries installed and is in Sat mode.
- 2 Press the System Info button on the receiver front panel to display the System Information screen on the nearby TV.
- 3 Press and release the SAT button on the remote control:
- 4 Select Close to close the System Information screen.
- Adjusting the Remote Control Antenna
- Installing a UHF Attenuator
- To pair your remote control
- Controlling Other Components
- Remote Control Modes
- Setting Up Using the Remote Manager
- Limited Mode
- Combination Devices
- Setting Up Using Device Code Tables
- 1 Turn the device on.
- 2 Find the brand name of the device in the tables in Remote Manager.
- 3 Press and hold the mode button until all the other mode buttons light up, then release the button. The mode button flashes.
- 4 For Aux mode only. Press 0 for a TV, 1 for a VCR, or 2 for a tuner or amplifier.
- 5 Enter one of the three-digit device codes from the table using the NUMBER buttons.
- 6 If you want to program Limited Mode, press 1. If not, skip to step 7.
- 7 Press the Pound (#) button.
- 8 Press Power to turn off the device. If the device does not turn off, go to step 10.
- 9 Turn the device back on and try some other buttons to make sure they work. If the code works for other buttons, you can stop here.
- 10 If the code doesn’t work, repeat steps 3 through 9 with another device code from the tables.
- 11 If you can’t find a code that works, then try Setting Up Using Device Codes Scan on page 73.
- Setting Up Using Device Codes Scan
- 1 Turn the device on.
- 2 Press and hold the mode button until all the other mode buttons light up, and then release the button. The device mode button flashes.
- 3 For Aux mode only. Press 0 for TV, 1 for VCR, or 2 for an audio tuner or amplifier. Then press the Star (*) button.
- 4 Press the remote’s Power button.
- 5 Press the Up or Down arrow repeatedly until the device turns off.
- 6 Press the Pound (#) button.
- 7 Turn the device back on and try some other buttons to make sure that they work also.
- 8 If necessary, repeat this procedure until you’ve tried all the different codes and chosen the one that works best with your device.
- Checking the Device Codes
- 1 Press and hold the mode button until all the other mode buttons light up, and then release the button. The device mode button flashes.
- 2 Press the Pound (#) button twice. Watch the mode light to determine your code. The mode button flashes the number for each digit of the device code, with a pause between the groups of flashes. A quick flash is for zero (0).
- Setting Up by Learning from Another Remote
- 1 You can follow the instructions for using device codes to program a specific mode, and then learn commands that add new or overwrite existing functions of the remote control’s buttons in this mode. For this type of learning, any remote control bu...
- 2 Each button on this remote control can learn a command from the equipment’s original remote control. For this type of learning, any remote control button without a learned command will have no function for that programmed device.
- 1 Ensure the the desired remote address is programmed to the DISH remote.
- 2 Place both your DISH remote and the original equipment’s remote control on a flat, stable surface.
- 3 On the DISH remote, press and hold the mode button for your equipment for about three seconds until all the mode buttons light up, and then release it.
- 4 To start learning commands for this mode:
- 5 Point the front of the original device remote to face the small square (IR window) on the front, left-hand side of the DISH remote control, as shown on page 76.
- 6 On the DISH remote control, press the button you want to teach.
- 7 On the original device’s remote control, press and hold the button for the command that you want learned.
- 8 After a button has learned a command successfully, repeat step 6 and step 7 until all commands you want have been learned.
- 9 To end the learning sequence:
- Controlling a Tuner or Amplifier
- AUX Mode Mode
- Switching Between TV and Tuner/Amplifier Volume Adjustment
- Programming to Control a Second Satellite Receiver
- The Locate Remote feature
- Sending Discrete Power On and Off
- Tips
- Questions
- Using Multimedia
- Photos
- External Hard-Disk Drive
- 1 Purchase a USB 2.0 hard-disk drive from a consumer electronics retailer.
- 2 Connect the drive to one of the receiver’s three USB ports, making sure to follow any connection instructions that came with the hard-disk drive. Note: Currently, the receiver supports having one USB device connected at a time. If you have a seco...
- 3 If the hard-disk drive is compatible, you’ll see a pop-up message screen confirming the device’s connection and asking if you want to manage its contents. Select Yes.
- 4 Follow the on-screen prompts.
- 5 Once the external device is recognized, you’ll see a pop-up message asking if you want to format the drive—formatting is necessary to store your recorded programs on the external hard-disk drive. Note that selecting Yes will cause anything stor...
- 6 Press the MENU button and then highlight and select the Recordings Transfer tile to transfer DVR content from your Hopper HD DVR to your external hard drive.
- Using Caller ID
- Setting Up Caller ID Display
- Caller ID Screens
- Using Caller ID History
- 1 Press the MENU button on your remote control.
- 2 Scroll down to highlight the Caller ID History tile and then press the SELECT button.
- 3 From the Caller ID History screen, you can view Call History entries, highlight and delete a row for an entry, or clear the entire list of entries.
- 4 Press Save when you are finished.
- Customizing the Guide and Channel Lists
- Changing Languages
- Using Closed Captioning
- Using Audio Output
- 1 Press the MENU button and select the Settings tile from the Main Menu screen.
- 2 Highlight and select the Audio tile, and then select Audio Output.
- 3 From this screen, you can select your external digital-audio signal decoder’s capabilities (for example, if your audio equipment supports decoding Dolby® Digital soundtracks), as well as whether to enable the volume-leveling feature provided by ...
- Resetting to Factory Defaults
- Scheduling Receiver Updates
- Using TV Everywhere
- 1 Connect your Hopper to broadband Internet. See “Connecting to Broadband Internet” on page 100. You can verify your connection on the Broadband screen in Network Settings.
- 2 Plug in the Sling Adapter to a free USB port on your Hopper.
- 3 Log into dishonline.com on your computer, or download and install our free DISH Remote Access mobile app for your smartphone or tablet.
- 4 Enjoy watching your live TV and recordings from your DVR wherever you go!
- Tips
- Questions
- Connecting the Hopper HD DVR
- HDMI Connections
- 1 Connect an HDMI cable between the HDMI connection on the DISH receiver and HDTV set or HD monitor.
- 2 Turn on your Hopper HD DVR or Joey Receiver and the connected TV/monitor using the front panel buttons.
- 3 Confirm that you are getting a picture from the DISH receiver. Consult your HDTV user’s guide if you need to change your HDTV to display from the correct Digital Audio/Video input.
- 4 If you do not see a picture, see No Picture on TV Connected to Hopper on page 95.
- 5 Turn up the volume on your HDTV and confirm you have sound. If you don’t have sound, your system may require you to connect stereo audio (red and white) RCA-type cables between the receiver’s analog audio outputs and your system’s audio input...
- YPbPr Connections (Hopper only)
- 1 Connect between the YPbPr component video connections on the Hopper HD DVR and the nearby TV using component (usually red/green/blue) video cables.
- 2 Connect audio (red and white) RCA-type cables between the Hopper Audio Outputs and audio input connections that go with the YPbPr connectors on your HDTV or monitor.
- 3 If you do not see a picture yet, change the resolution setting on the Hopper. Use the steps below and Setting Up to Display in HD on page 96.
- 4 Turn up the volume on your HDTV and confirm that you hear sound. Check the audio cable connections if you don’t hear sound.
- No Picture on TV Connected to Hopper
- 1 Connect the three RCA-type cable connections (yellow for video and red/white for audio) between the receiver outputs and the nearby TV.
- 2 Make sure that both the receiver and nearby TV are turned on (not in standby or power- saving mode).
- 3 Make sure the nearby TV is set to view the RCA-type audio/video inputs or source. Look on the back of your HDTV or consult your HDTV user’s guide for more information.
- 4 Change the receiver’s HDTV settings, as described on page 96.
- 5 Switch to the nearby TV to display from the HD inputs (HDMI or component video) that you selected in the previous sections. If you have a picture on the TV, you are finished.
- 6 Repeat steps 4 and 5 until the nearby TV displays a video image from Hopper.
- Setting Up to Display in HD
- 1 Consult your HDTV user’s guide for the best HD-format resolution that the TV supports (typically, this is either 1080i/1080p or 720p).
- 2 Press the MENU button, select the Settings tile, then select Format TV, and then HDTV.
- 3 Select the TV Type that matches the high-definition resolution that your TV supports.
- 4 Also from this screen, you can select the Aspect Ratio option that matches your TV:
- 5 When you are finished, highlight and select the Save option.
- 6 If required, set up your HDTV to display in the best format. If you are connected using an HDMI cable, some HDTVs will automatically adjust the resolution setting to the receiver.
- HDMI Connections
- Connecting the Joey Receiver(s)
- 1 Connect the Home Video Network output on the back of the Hopper HD DVR to an existing wall cable outlet using a coaxial cable.
- 2 Connect the Joey Receiver(s) in other room(s) to existing wall cable outlet(s) using coaxial cable(s).
- 3 Connect the Joey Receiver(s) to an audio/video input of the remote TV in each room.
- 4 Turn on every Joey Receiver and remote TV connected to the in-home cabling system. If you have not already done so, you may need to pair a remote control to each Joey.
- 5 Follow the on-screen prompts or included instructions for linking each Joey Receiver to your Hopper HD DVR. (The Hopper is the host for DISH Whole-Home DVR services.)
- 6 Confirm that you see a picture from your Joey Receiver(s) on your remote TV(s).
- Connecting to Your Dish Antenna
- 1 Before you can begin connecting your Hopper HD DVR to your dish antenna, you must first complete the preceding sections for connecting your TVs to the receiver.
- 2 Connect two RG-6 coaxial cables between the Satellite In 1 and Satellite In 2 ports on the receiver’s back panel to two available ports on either the switch, DISH Pro Plus Separator, or LNBF in your existing satellite system.
- 3 Peel off the blue stickers and affix them to the cables close to where they connect to the Satellite In 1 and Satellite In 2 connections on the back of the receiver. The stickers are inside the front cover of this guide.
- 4 On a paired remote control, press the MENU button, highlight and select the Settings tile, then Diagnostics, and then Point Dish to display the Point Dish screen on the nearby TV.
- 5 When directed to do so by DISH instructions, select Check Switch. Then select Test.
- 6 The receiver begins performing the Check Switch tests. See Point Dish and Check Switch on page 102. When it is finished, the Installation Summary screen is displayed.
- 7 Make sure the information on the Installation Summary screen identifies your system correctly, showing all transponders and satellites applicable to your system. (For example, to display nine days of guide data, you must receive either the 119°W o...
- 8 Select Close.
- 9 Select Close to exit the Point Dish screen. At this point, the receiver may walk you through a procedure to download software. If this prompt displays, follow the instructions and do not disturb the receiver until the nearby TV displays live TV fro...
- Connecting the Phone Line
- Phone Line Connection
- Phone System Setup
- 1 Press Menu button, select the Settings tile, then Network Setup, and then Phone Line.
- 2 Select the Touch Phone or the Rotary Phone option under Phone Type.
- 3 Select either the No Prefix or the Prefix Code option under Outside Line.
- 4 If you selected No Prefix, then select Save.
- 5 If you selected Prefix Code, the receiver highlights the box where you must enter the exact sequence used when dialing via an outside line. Use the on-screen number pad.
- 6 If you haven’t already, now select the option to Save.
- Connecting to Broadband Internet
- Using Troubleshooting Tools
- Running System Wizard
- Resetting Your Receiver
- Receiver Tests
- Point Dish and Check Switch
- 1 Press the Menu button, highlight and select the Settings tile on the Main Menu screen.
- 2 Highlight and select Diagnostics, and then Point Dish.
- 3 This screen shows you information to help maximize your satellite signal. The bar at the bottom of the screen indicates the signal strength. Green shows a good signal, yellow is a marginal signal, and red indicates the signal is not acceptable or i...
- 4 Do not run a Check Switch test unless directed to do so when speaking to a Customer Service Representative or DISH technician.
- Remote Control Device Codes
- Troubleshooting Tables
- 1 Review the section in this Guide that relates to the problem.
- 2 If you cannot find a solution, then find the section in the following tables that relates to the problem.
- 3 Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver on page 101.
- 4 Make sure your TV is tuned to the correct channel or input/source to view satellite TV programs.
- 5 Make sure your remote control has fresh batteries installed. If you see the Remote Battery Low warning on your TV screen, it’s time to change the batteries. See the instructions on page 13.
- 6 Make sure that your receiver is connected to an active telephone line or home network with broadband Internet access. See more information and instructions on page 100.
- 7 Check for anything that might be blocking the dish antenna’s view of the sky, such as tree branches or accumulated snow.
- 8 For more information, call the DISH Customer Service Center at 1-800-333-DISH (3474), or visit the www.dish.com website, or www.mydish.com/support online for technical support information.
- Message Numbers
- Changing Channels
- Remote Control
- Program Guide or the Browse Banner
- Watching a Program
- Favorites Lists
- Timers
- Hearing a Program
- Caller ID
- Telephone for Voice/Data/FAX
- Locks
- Buying a Pay-Per-View Program
- Menus
- Limited Warranty
- Residential Customer Agreement
- FCC Compliance