Dish Vip 722K User Guide

Dish-Vip722K-Owners-Manual dish-vip722k-owners-manual

2015-04-01

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To subscribe to programming,
or for assistance with installing
or using the system,
visit mydish.com or
call Customer Service at
1-800-333-DISH (3474)
196828

Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do
some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other
procedures require special attention.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to
the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in the literature accompanying the
appliance.

For Your Safety
Do not try to open the case of the receiver. There is risk of electrical shock, which may cause damage to
the receiver and/or personal injury or death to you. There are no user-serviceable parts inside the
receiver. Opening the receiver case or making unauthorized changes will void the warranty.

Warning: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a nonroutine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT
AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the
public to download from www.echostar.com.

Equipment and Software Covered by this User’s Guide
This User Guide covers the ViP®722k DVR receiver, and software models ViP722k. This Guide may cover other devices,
not listed here.

Copyright Notice
Copyright © 2012 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Corporation, 100 Inverness Terrace East,
Englewood, Colorado 80112.
Part Number: 196828
Printed in the United States of America.
DISH is a registered trademark of DISH L.L.C. For information about DISH, please visit our website at www.mydish.com.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the
registered owners.
Manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
HomePlug is a trademark and registered trademark of the HomePlug Powerline Alliance, Inc.
This equipment may incorporate copyright protection technology that is protected by U.S. patents, patent applications, and/or other
intellectual property rights. Use of such copyright protection technology is intended for home and other limited pay-per-view uses only
unless otherwise authorized. Reverse engineering or disassembly is prohibited.

Important Safety Instructions ................................ v
Introduction ............................................................. 1
WELCOME ...................................................................2
HOW TO USE THIS USER GUIDE ...................................2
ABOUT YOUR DISH ACCOUNT .....................................4
WATCHING TV NOW ....................................................5
ADDITIONAL SERVICES ................................................7
ABOUT SATELLITE TV RECEPTION ...............................7
WHY CONNECT TO A PHONE LINE OR BROADBAND ......8
MOVING ON-SCREEN LOGO .........................................8
TIPS ............................................................................9
QUESTIONS .................................................................9
NOTES ......................................................................10

Receiver & Remote Controls ............................... 11
SATELLITE RECEIVER OVERVIEW ...............................12
DUAL AND SINGLE MODES ........................................13
REMOTE CONTROL ....................................................15
SATELLITE RECEIVER FRONT PANEL ..........................21
SATELLITE RECEIVER BACK PANEL ...........................21
USING THE ON-SCREEN MENUS .................................22

Table of Contents

USING TEXT FIELDS ..................................................23
TIPS ..........................................................................24
QUESTIONS ...............................................................24

Finding Programs to Watch ................................. 25
CHANGING CHANNELS ...............................................26
USING THE PROGRAM GUIDE .....................................26
USING THE BROWSE BANNER ....................................28
USING THEMES AND SEARCH .....................................29
USING PICTURE-IN-PICTURE ......................................31
TIPS ..........................................................................32
QUESTIONS ...............................................................32

Pay-Per-View ......................................................... 33
PAY-PER-VIEW ..........................................................34
DISH ON DEMAND ....................................................35
DISHONLINE.COM ......................................................36
ORDERING CONSIDERATIONS .....................................37
TIPS ..........................................................................38
QUESTIONS ...............................................................38

Favorites Lists ....................................................... 39
WHAT ARE FAVORITES LISTS? ..................................40
USING FAVORITES LISTS ...........................................40
CREATING OR CHANGING FAVORITES LISTS ...............41
NAMING FAVORITES LISTS .........................................41
TIPS ..........................................................................42
QUESTIONS ...............................................................42

Locks ...................................................................... 43
WHAT ARE LOCKS? ..................................................44
CREATING OR CHANGING A PASSWORD .....................45
LOCKING AND UNLOCKING YOUR RECEIVER ...............45
CREATING OR CHANGING RATINGS LOCKS .................46
CREATING OR CHANGING CHANNEL LOCKS ...............49
LOCKING OR UNLOCKING PAY-PER-VIEW ...................50
HIDING ADULT OR LOCKED CHANNELS ......................50
LOCKING OR UNLOCKING THE FRONT PANEL .............51
TIPS ..........................................................................52
ii

Table of Contents

QUESTIONS ...............................................................52

Interactive TV ........................................................ 53
DISHHOME INTERACTIVE TV ....................................54
CUSTOMER SERVICE .................................................54
TIPS ..........................................................................54

Digital Video Recording ....................................... 55
WHAT IS DVR? .........................................................56
PAUSING A PROGRAM ...............................................56
REVERSE, FAST FORWARD, AND SKIP .......................57
SLOW MOTION AND FRAME-BY-FRAME ......................57
RECORDING A LIVE PROGRAM ...................................58
PLAYING A RECORDED PROGRAM ..............................58
USING RECORD LINK .................................................58
RECORDING OPTIONS ................................................59
GROUPING AND SORTING RECORDED PROGRAMS ......59
RECORDING WHILE WATCHING DIFFERENT PROGRAMS 59
USING RECORD PLUS ................................................60
TIPS ..........................................................................62
QUESTIONS ...............................................................62

Record Future Programs ...................................... 63
TIMERS AND RECORDINGS .........................................64
USING THE TIMERS LIST ............................................67
USING THE DAILY SCHEDULE .....................................67
SETTING UP AN AUTOMATIC TIMER ............................68
SETTING UP A MANUAL TIMER ...................................69
SETTING UP A DISHPASS™ TIMER ...........................70
DELETING A TIMER ....................................................71
TIPS ..........................................................................72
QUESTIONS ...............................................................72

Remote Control Setup .......................................... 73
IMPROVING RECEIVER CONTROL ................................74
OPERATING OTHER DEVICES .....................................78
THE RECOVER BUTTON .............................................93
SENDING DISCRETE POWER ON AND OFF ..................95
TIPS ..........................................................................96
iii

Table of Contents

QUESTIONS ...............................................................96

Receiver Customization ....................................... 97
USING SHARED VIEW ................................................98
MODULATOR SETUP ..................................................98
USING MULTIMEDIA ...................................................99
USING CALLER ID ...................................................102
CUSTOMIZE THE GUIDE AND CHANNEL LISTS ...........103
CHANGING LANGUAGES ...........................................105
USING CLOSED CAPTIONING ....................................106
USING AUDIO OUTPUT .............................................107
RESETTING TO FACTORY DEFAULTS ........................108
SCHEDULING RECEIVER UPDATES ............................108
INACTIVITY STANDBY ...............................................109
USING TV EVERYWHERE .........................................109
TIPS ........................................................................110
QUESTIONS .............................................................110

Connections and Setup ...................................... 111
CONNECTING TO THE NEARBY TV (TV1) ..................112
CONNECTING TO THE REMOTE TVS (TV1 OR TV2) ...115
CONNECTING TO YOUR DISH ANTENNA ....................119
CONNECTING THE PHONE LINE ................................120
CONNECTING A BROADBAND INTERNET CONNECTION 122
CONNECTING USING DISHCOMM ............................122
CONNECTING A VCR TO THE REMOTE TV ................124
CONNECTING AN OVER-THE-AIR ANTENNA ...............125
USING TROUBLESHOOTING TOOLS ...........................130

Reference ............................................................. 133
TROUBLESHOOTING TABLES ....................................134
REMOTE CONTROL DEVICE CODES ..........................144

Appendix .............................................................. 145
LIMITED WARRANTY ................................................146
RESIDENTIAL CUSTOMER AGREEMENT .....................148
FCC COMPLIANCE ..................................................156

Index ..................................................................... 157
iv

Important Safety Instructions

1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use this apparatus near water.
6 Clean only with a dry cloth.
7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions
8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two
blades with one wider than the other. A grounding-type plug has two blades and a third grounding
prong. The wide blade or the third prong are provided for your safety. If the provided plug does not
fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.

11 Use only attachments/accessories specified by the manufacturer.
12 Unplug this apparatus during lightning storms or when unused for long periods of time.
13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as the power supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.

14 The power plug must be readily accessible so that the apparatus can be easily disconnected from
the AC power.

Safety

15 The receiver is still connected to the AC power whenever it is plugged into a live power
outlet, even if it is turned off using the remote control or front panel buttons.

16 No flame sources, such as lit candles, should be placed on the equipment.
17 The apparatus shall not be exposed to dripping or splashing, and no objects filled with
liquids, such as vases, shall be placed on the top of it.

18 Operate the receiver using only the type of power source indicated on the marking label.
Unplug the receiver power cord by gripping the power plug, not the cord.

19 Do not overload wall outlets or extension cords; this can result in a risk of fire or electrical
shock.

20 Never insert objects of any kind into the receiver through openings, as the objects may
touch dangerous voltage points or short out parts. This could cause fire or electrical shock.

21 Do not locate the antenna near overhead light or power circuits, or where it can fall into
such power lines or circuits. When installing the antenna, take extreme care to avoid
touching such power lines or circuits, as contact with them can be fatal.

22 Do not attempt to service the receiver yourself, as opening or removing covers may
expose you to dangerous voltage and will void the Limited Warranty. Refer all servicing to
authorized service personnel.

23 Unplug the receiver from the AC power outlet before cleaning.
24 Do not place the receiver in an enclosure such as a cabinet without proper ventilation.
25 Do not install the receiver in any area where the temperature can be less than 40°F or
more than 113°F. If the receiver is cold to the touch, do not plug it in immediately. Let it sit
unplugged at room temperature for at least 45 minutes before plugging it in.

26 Use an outlet that contains surge suppression or ground fault protection. During an
electrical storm or when the receiver is left unattended and unused for long periods of
time, unplug the power cord from the wall outlet, disconnect the lines between the receiver
and the antenna, and disconnect the telephone line. These actions provide additional
protection against damage caused by lightning or power line surges.

27 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may
overtighten the connections and damage your equipment.
CAUTION—To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication line cord.

Safety

Proper Care of Your Equipment
•

Always handle the satellite receiver carefully. Excessive shock and vibration can
damage the hard drive.

•

Always turn the receiver off, unplug it and let it sit for at least 30 seconds before
moving it.

•

Do not stack the receiver on top of or below other electronic devices as this can cause
heat build-up and vibration.

•

The use of accessories or attachments not recommended by the receiver
manufacturer will void the Limited Warranty.
On some TVs, the presence of fixed images for extended periods of time may
cause them to be permanently imprinted on the screen. Consult your TV user
guide for information on whether this is a problem for your TV, what operating/
viewing restrictions apply to avoid this problem, and associated TV warranty
coverage.

If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•

Reorient or relocate the antenna assembly.

•

Increase the separation between the equipment.

•

Connect the equipment into an outlet on a circuit different from that to which the DISH
receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

vii

Safety

Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s
attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper
grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of
the building as close to the point of cable entry as practical.

Satellite Dish

Coaxial Cable
from Satellite Dish
Ground Clamp
Antenna Discharge
Unit
Grounding Conductors
(NEC Section 810-21)

viii

Electric Service Equipment
Ground Clamps
Power Service Grounding
Electrode System
(NEC Art. 250, Part H)

Introduction

Introduction to DISH

What you’ll find in this chapter:

• WELCOME
• HOW TO USE THIS USER GUIDE
• ABOUT YOUR DISH ACCOUNT
• WATCHING TV NOW
• ADDITIONAL SERVICES
• ABOUT SATELLITE TV RECEPTION
• WHY CONNECT TO A PHONE LINE OR
BROADBAND
• MOVING ON-SCREEN LOGO

Chapter 1
Welcome

WELCOME
Thank you for choosing DISH. You are about to experience the excitement and
convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best
picture and sound quality. DISH consistently provides the latest products and satellitedelivered services—with high performance, ease of operation, and a wide variety of
entertainment options.
Your new DISH Digital Video Recorder (DVR) receiver has two built-in satellite TV tuners
for record and playback in standard or high definition. In addition, an optional over-the-air
tuner module is also available. After installing this optional module (see Modulator Setup
on page 98), you can watch and record programs on channels received over the air,
selecting them from the Program Guide much the same way you do with satellite
channels. Additionally, the DVR features and a host of other functions make your new
receiver one of the most versatile and exciting devices in home entertainment.
This satellite receiver lets you decide how you watch TV. You can record and play back
audio and video with full digital quality. You can pause a live program and not miss any of
the action, or you can record a program to watch later without a VCR.

HOW TO USE THIS USER GUIDE
This section explains how the user guide is divided and the conventions used throughout.

Guide Overview
The information in this guide is separated into several chapters to make it easy for you to
find exactly what you’re looking for:
• Chapter 1: Introduction gives you a brief overview of DISH and your receiver.
• Chapter 2: Receiver & Remote Controls explains the basic features of your system
and how to use the remote controls, front panel buttons, and back panel connections.
• Chapter 3: Finding Programs to Watch describes how to change channels and look for
programs.
• Chapter 4: Pay-Per-View shows you how to order and watch Pay-Per-View events
and DISH On Demand programming.
• Chapter 5: Favorites Lists explains how to create, name, and use favorites lists.
• Chapter 6: Locks explains how to set locks and passwords for parental controls.
• Chapter 7: Interactive TV describes how to use the DishHOME Interactive TV
features of your satellite TV system.
• Chapter 8: Digital Video Recording explains how to use the integrated recording
features of your satellite TV receiver to maximize your viewing pleasure.
• Chapter 9: Record Future Programs shows you how you can set your DVR receiver to
record and then play back your favorite programs when you want to watch them.
• Chapter 10: Remote Control Setup contains instructions for programming your remote
to control your satellite receiver and equipment like a TV, VCR, or DVD player.
• Chapter 11: Receiver Customization shows you how to customize your receiver.
• Chapter 12: Connections and Setup explains how to connect your satellite receiver to
your TV, as well as to other equipment, such as a VCR or DVD payer.

Introduction
How to Use this User Guide

Guide Conventions
•
•

•
•

•

The labels of the remote-control buttons are all in capital letters.
Example: Press SAT.
Select means to move the highlight to an on-screen option or choice in a menu list and
then press the SELECT button on the remote control.
Example: Select the Locks option.
This user guide uses HD to refer to high definition and SD for standard definition.
Where this guide mentions nearby TV, it is referring to TV1, the TV nearest the
receiver. The nearby TV receives TV1 menus and programming from the receiver’s
TV1 outputs and is connected using relatively short audio/video cables.
Where this guide mentions remote TV, it is referring to TV2, one or more TV(s) located
away from the receiver, often in other rooms. The remote TV receives TV2 menus and
programming from the receiver’s TV2 outputs through your in-home coaxial system.
Where this guide mentions a remote control, it usually refers to either Remote
Control 1 when viewing a nearby TV or to Remote Control 2 when viewing the remote
TV(s). If a specific remote control must be used, then this guide will refer directly to
Remote Control 1 or Remote Control 2.
The instructions in this guide are shown in two ways:
–

Instructions in the form of pictures are handy if you’d like to learn something
quickly. These instructions are numbered left to right as shown in the sample
below.

–

Instructions that are written out are helpful if you’d like to learn more details.

Chapter 1
About Your DISH Account

ABOUT YOUR DISH ACCOUNT
This section describes how to order your packages and provides information on how to
find information about your DISH account.

Ordering Your Programming Packages
Before you can enjoy your DISH receiver, you must order your programming packages.

Turn your TV on
and press POWER
on the receiver

Press SYSTEM INFO on
the receiver (make sure
you can see the System
Information screen)

Call 1-800-333-DISH (3474)
and request programming

Select Done

1 Press POWER on the front panel to turn on the receiver.
2 Press SYSTEM INFO on the front panel to display the receiver’s System Information
menu on the nearby TV screen.

3 Call 1-800-333-DISH (3474) and tell the Customer Service Center representative that the
system has been installed and you would like to begin receiving services. A representative
will explain the available programming packages. Give the representative information from
the System Information screen displayed on the nearby TV, as requested.

4 The representative will send a signal via the satellite to activate your services. This
process usually takes just a few minutes.

5 If the System Information menu screen is still displayed, select Done.

Where to Find Information on Your Account
If you want to know about charges to your DISH account or if you would like to make
changes to your programming packages, be sure to have your account information handy
and choose one of the following:
•

Go to our website at mydish.com/my account.

•

Press MENU on your remote control and then select My Account.

•

Call the Customer Service Center for DISH at 1-800-333-DISH (3474).

Note: Additional authorization may be required before certain types of programs and/or
optional over-the-air broadcasts can be viewed; certain additional fees may apply.

Introduction
Watching TV Now

WATCHING TV NOW
After you have ordered your programming package, you can begin enjoying the features
of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar
with the remote control and be able to find a program to watch, pause live TV, and record
your favorite shows.

Finding a Program to Watch
If you want to know more about watching TV, see Chapter 3: Finding Programs to Watch
starting on page 25.

Chapter 1
Watching TV Now

Pausing Live TV
Here’s something you can’t do with regular old TV: pause live TV because someone’s at
the door or calling you on the phone, or there’s something else you have to do right now.
For more about the pause feature of your receiver, see Pausing a Program on page 56.

Recording and Playing Back a Program
Take this tour to learn how to make basic recordings of your favorite shows. For more
about the DVR features of your receiver, see Chapter 8: Digital Video Recording starting
on page 55.

OK
REC
REC

Record Remainder of This Event:
"Cliffhanger"
300 HBO-E, End Time: 8:00 pm
OK

Options

Select OK
to record
the remainder
of the program

Cancel

While watching
a program,
press RECORD

After a few minutes,
press STOP and select
Yes to stop recording

Yes

7-8

To begin watching
your recorded
program,
press DVR twice

Start
Start Over

Press STOP
to stop playback
of the recorded
program

Select Start or
Start Over
(the recorded
program will
begin playback)

SELECT

Select the
program you
recorded

Introduction
Additional Services

ADDITIONAL SERVICES
Pay-Per-View
Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest
movies, sports, and special events. For details on ordering Pay-Per-View events, see
page 34. Be sure to connect your receiver to an active phone line or broadband Internet
connection before you order a Pay-Per-View event (see the instructions on page 120). For
more information on connecting your receiver to your broadband service, visit the
mydish.com/getconnected website.

DISH On Demand
Enjoy movies and other programming any time without perusing schedules, waiting
around for programs to get started, and without leaving your own home.

DishONLINE
DishONLINE lets you download movies and other programs to the satellite receiver if it is
connected to a broadband Internet connection. For steps to connect your satellite receiver
to the Internet, refer to Connecting a Broadband Internet Connection on page 122. For
steps to order DishONLINE programs, refer to DishOnline.com on page 36. For more
information, go to the mydish.com/dishonline website.

DishHOME
At DishHOME (press DISH on your remote control), you’ll find news, sports, weather
information, TV and movie buzz, customer service, games, and more.

ABOUT SATELLITE TV RECEPTION
Satellite television service uses satellites in a stationary orbit over the Earth to deliver TV
and audio programming. This type of orbit enables the satellites to stay aligned over one
place on the surface of the Earth. Once the satellite dish has been aimed at the satellite,
the dish does not have to move to follow it.

Rain and Snow Fade
Heavy rain, snow, or dense cloud cover can
reduce the satellite signal, which may interrupt
your programming service. Your service will
return after the weather condition has passed.
Aiming the satellite dish to get the strongest
signal during installation will help prevent rain
and snow from interrupting the signal.

Chapter 1
Why Connect to a Phone Line or Broadband

Solar Interference
Twice a year, the sun moves to a position behind the
DISH satellites as they orbit the Earth. This event
occurs during a few days at the beginning of spring
and the beginning of autumn, and lasts only a few
minutes.
During these brief periods, you will not be able to see
programs on DISH. When the sun has moved from
behind the satellites, the programs will reappear. This
is an unavoidable natural event and has an adverse
effect on many satellite program providers.

WHY CONNECT TO A PHONE LINE OR BROADBAND
Your satellite receiver is equipped with a standard telephone jack that you use to connect
to an active telephone line. Keep the receiver connected to an active telephone line so
that you will be able to order pay-per-view programs using your remote control, use all of
the DishHOME Interactive TV features, and other DISH services (see the instructions on
page 120). A connected phone line also supports the Caller ID feature of your ViP-series
receiver (see the instructions on page 102).
Your satellite receiver can be connected to your broadband home network. Currently this
connection allows you to order additional content not usually available through your
satellite TV package, and you can order Pay-Per-View events using your remote control (if
you do not connect a phone line to your receiver). See the connection instructions on
page 122, and more information about DishONLINE on page 36.

MOVING ON-SCREEN LOGO
Whenever the receiver is turned off using the remote control or front panel POWER
button, you will see the DISH logo and helpful tips still displayed on your TV screen. This
feature is included with your receiver to assure you that the connections between your
receiver and TV(s) are not lost and also provides useful information about your receiver
and its features. Press POWER or SELECT on the front panel or remote control to resume
watching satellite TV programming. Make sure you are using the correct remote control for
your current TV-viewing location.

Introduction
Tips

TIPS
•
•

Always have the latest software—Press POWER to turn off the receiver when
you’re not using it. This way, the satellite can send updated software and guide data.
Order Pay-Per-View programs and events with your remote control—Keep an
active telephone line connected to the receiver. Not only will you have Pay-Per-View
ordering at your fingertips, but you’ll also avoid any unnecessary charges.

QUESTIONS
•
•

•

How do I find something to watch? Refer to page 5. For more information on finding
something to watch, see Chapter 3: Finding Programs to Watch.
Why are some of the channels red in the Program Guide? The channels that are
red in the Program Guide are those which are not currently in your subscription. If
you’d like to watch those channels, call 1-800-333-DISH (3474) or visit the
mydish.com/myaccount website.
I’m looking at program information in a guide I bought at the grocery store, but
nothing matches what’s on my DISH receiver; is something wrong? No, nothing’s
wrong. DISH programming data may vary from what you’ll find in a local TV
publication. For best results, use the Electronic Program Guide (EPG) on your
receiver or you can order DISH Entertainment Magazine.

Chapter 1
Notes

Notes

Receiver & Remote Controls

About Your Satellite Receiver

What you’ll find in this chapter:

• SATELLITE RECEIVER OVERVIEW
• DUAL AND SINGLE MODES
• REMOTE CONTROL
• SATELLITE RECEIVER FRONT PANEL
• SATELLITE RECEIVER BACK PANEL
• USING THE ON-SCREEN MENUS
• USING TEXT FIELDS

Chapter 2
Satellite Receiver Overview

SATELLITE RECEIVER OVERVIEW
This section gives you an overview of your DISH satellite TV receiver system.

Satellite Receiver
This dual-tuner satellite receiver with integrated digital video recorder can view/record
high-definition (HD) and standard-definition (SD) DISH programming on two TVs, or view/
record over-the-air digital/HD broadcasts on the nearby HDTV.
•

•

Nearby TV (TV1)—Connect to an HDTV to view SD and HD DISH programming and
over-the-air digital/HD broadcasts. Programming from the receiver is delivered to the
nearby TV using one or more audio/video interconnect cables.
Remote TV(s) (TV2)—Connect to an SDTV to view SD and down-converted HD
broadcasts. Programming from the receiver is usually delivered to the remote TV(s)
using existing in-home coaxial cable connections.

Remote Controls
Two remote controls come with your receiver:
•

•

Remote Control 1—An Infrared (IR) remote to control programming for the nearby TV
(TV1). This remote control is labeled with a green number 1, which matches similar
markings on the receiver output connections and the menus for the nearby TV.
Remote Control 2—An Ultra-High Frequency Pro (UHF Pro) remote to control
programming for a remote TV (TV2). This remote control is labeled with a blue
number 2, which matches similar markings on the receiver output connections and the
menus for the remote TV. Be sure to set up the remote control to operate the receiver
(see page 75).

Satellite Receiver
Dual and Single Modes

DUAL AND SINGLE MODES
Your satellite TV receiver includes two modes of operation: Dual and Single. These modes
increase your entertainment options because you’ll be able to choose how and where you
watch and record your favorite programs.

Dual Mode
While in Dual Mode, you can use this dual-tuner satellite receiver to watch different
programming in two separate locations:
•

Nearby TV—Programming from the receiver is delivered to the TV near the receiver
using normal audio/video cables and is controlled using Remote Control 1. The
nearby TV is also referred to as “TV1.”

•

Remote TV—Programming from the receiver is delivered to a TV located in another
room using existing in-home coaxial cable and is controlled using Remote Control 2.
Video displayed on the remote TV is always standard-definition (SD) resolution. Highdefinition satellite programming can be viewed on the remote TV; however, it is downconverted for viewing on the remote TV. The remote TV is also referred to as “TV2.”

Remote
SDTV

You can tell your receiver is in Dual Mode because the front-panel mode indicator will light
and the menu and other screens will show Dual Mode in the corner (as shown below).

Chapter 2
Dual and Single Modes

Single Mode
Single Mode provides dual-tuner receiver features—like Picture-in-Picture (PIP) and the
ability to watch one live program while recording another—to all connected TVs.

Remote
SDTV

Single Mode delivers the same programming to all of the TVs connected to the receiver
and allows control by either remote control. The format of the programming displayed on
the remote TV(s) is standard-definition (SD); high-definition (HD) resolution programming
is displayed only on a compatible nearby TV. High-definition programming can be viewed
at either TV location; however, such programs are down-converted for viewing on the
remote TV. You can tell you are in Single Mode because the front-panel mode indicator
will light and the menus and other screens will show Single Mode (as shown below).

Satellite Receiver
Remote Control

Switching Between Dual and Single Mode
Put the satellite receiver in Single or Dual Mode by pressing the front panel MODE button.
Keep the following items in mind when switching the satellite receiver between Dual and
Single Mode:

Dual Mode

Single Mode

Indications

Dual Mode front panel
indicator lights.

Single Mode front panel
indicator lights.

Recording

The Recording front panel
indicator lights to show
whether TV1, TV2, or both
are currently recording.

The TV1 Recording front
panel indicator lights when
you are recording from one
or both tuners.

Favorites
Lists

Favorites Lists set up for
both sets of outputs (TV1
and TV2) are available at
their respective TV
locations.

Only Favorites Lists set up
for TV1 are available. The
lists for TV2 are not lost,
but simply unavailable
while in Single Mode.

Locks

Locks set up for both outputs
(TV1 and TV2) are available
at their respective locations.

Locks set up only for TV1
are available. The locks for
TV2 are not lost, but simply
unavailable in Single Mode.

Closed
Captioning

Closed Captioning (CC) for
HD and SD programming is
available on TV1. CC from
only SD programming is
available on TV2 (CC also
must be enabled on the TV
itself).

Closed Captioning from the
receiver is available on
both sets of outputs (TV1
and TV2).

Note: If you press the MODE button on the front panel and someone is viewing the remote
TV(s) while the receiver is in Dual Mode, you will see a popup on the nearby TV warning
you that you are about to disrupt the use of the TV2 output(s).

REMOTE CONTROL
The two included remote controls give you access to all the features of your satellite TV
receiver. You can set up each remote to control the satellite receiver and as many as three
other devices (see page 78). These devices can be a TV, a DVD player (VCR or Blu-ray
disc player), and a third auxiliary device (such as an audio component or even a second
TV receiver).
This section describes how to use the various features on the two types of remote controls
included with your satellite TV system.

Chapter 2
Remote Control

Types of Remote Controls

Remote Control 1 uses infrared (IR)
signals to:

Remote Control 2 uses UHF Pro
(radio-frequency) signals to:

•

Control the receiver’s TV1 menus
for the nearby TV in Dual Mode.

•

Control TV2 menus for the remote
TV(s) in Dual Mode.

•

Control the satellite TV receiver in
Single Mode.

•

Control the satellite receiver in
Single Mode.

IR signals travel only short distances
(usually 40 feet or less) and cannot
penetrate walls or other solid objects.
You must point the remote control
directly at the receiver, with no objects
blocking the line of sight.
Remote Control 1 uses IR signals
to control the TV receiver and other
devices it is programmed to operate.
This remote control is identified by the
green number 1 at the bottom of the
remote control.

UHF Pro signals can travel relatively
long distances and go through walls
and other solid objects.
To use Remote Control 2 to control
the receiver, you must connect the
remote control antenna to the receiver
back panel (see page 17).
Remote Control 2 still uses IR signals
to operate other devices programmed
into the remote control. You must
point the remote control directly at
these other devices, with no objects
blocking the line of sight.
This remote control is identified by the
blue number 2 at the bottom of the
remote control.

Satellite Receiver
Remote Control

Remote Control Batteries
The remote control comes with four AAA batteries. When you replace old
batteries, you should replace all of the batteries. Use batteries of the same
type together, for example, all alkaline or carbon zinc. Don’t mix batteries of
different chemistries. Alkaline batteries last longer than carbon zinc.

1 Press down on the dimple at the top of the battery cover on the back of the
remote control and slide off the cover.

2 Take out all four of the old batteries.
3 Put in the new batteries. Make sure you match the plus (“+”) ends with the
plus markings on the battery case.

4 Slide the battery cover back into place on the back of the remote.

Low Battery Warning
When you see a low-battery warning message on your screen below the Program Banner,
the batteries in your remote control are weak and need to be replaced.

Attach the Remote Control Antenna
Attach the remote control antenna to the REMOTE ANTENNA connection on the receiver's
back panel so you can use your UHF Pro Remote Control 2. Without the remote control
antenna attached, you cannot use this remote to control the receiver. See Adjusting the
Remote Control Antenna on page 76 for more detailed information about improving the
performance of your UHF Pro Remote Control 2.

Chapter 2
Remote Control

Remote Control Buttons

SAT Mode

Input
Press once for Input
Press and hold for Recover

Receiver Power & TV Power
Top button turns the receiver on/off,
Bottom button turns the TV on/off
(programming required)

Receiver Menu
Access features and settings
in your satellite receiver

Page Buttons
Page up/down in menus

Program Guide
Display the on-screen guide

Themes
Search for programs using Themes

Recall
Go back to last channel viewed

Info
Get info on programs

Browse
See what is on other channels
while watching TV

Arrows/Select Buttons
Channel up/down, navigate
through menus/guides and
select a desired option

Search
Search for a program

Digital Video Recorder
(DVR) Buttons
Pause live TV and play
or record programming

View Satellite Programming
Exit out of any menu/guide and
go back to viewing live TV

Shortcut Keys
(for future use)

Format
Format the picture to the
desired width to match
the program you are viewing

Picture-In-Picture
(PIP) Buttons
Watch two separate
programs at once
(in Single Mode)

Number Buttons
Enter a desired channel number,
or navigate through menus

System Wizard
Press and hold to set up
receiver and remote control

DishHOME
Explore interactive TV features

Satellite Receiver
Remote Control

TV Mode

TV/Video

TV Power
top and bottom button

Switch between TV inputs

Turn TV on/off

TV Menu
Access menu features
available on some TVs

Volume
Control TV volume

Mute

Arrows/Select Buttons

Turn TV volume on or off

Channel up/down on TV,
navigate TV menus/modes
and select desired TV option

Recall
Go back to last channel viewed
(or input, depending on your TV)

Number Buttons
Enter a desired channel
number on TV

Picture-In-Picture
(PIP) Buttons
Watch two separate
programs at once
on TVs that support this

Note: Remote operation is different on DISH TVs.
See your DISH TV User’s Guide for proper operation.

Chapter 2
Remote Control

DVD Mode

To use the features described in this section, make
sure your are in DVD mode by pressing the DVD Mode button.
You can also use this mode to operate a VCR instead of a DVD or Blu-ray Disc player.
Remote programming is required.
Press this
button for
DVD Mode

Input
Switch VCR between its
TV and videotape mode

DVD/VCR Power
& TV Power
Top button turns the
DVD player/VCR on/off,
Bottom button turns
the TV on/off

Arrows/Select Buttons
Channel up/down on your VCR,
navigate through DVD or VCR
menus, and select desired option

Back
Reverse a DVD or videotape

Stop
Stop playing or recording a videotape,
stop playing a DVD

Pause
Pause a DVD or videotape

FWD
Forward a DVD or videotape

Play
Record

Play a DVD or videotape

Record on a videotape

Number Buttons
Enter a desired channel number
on your VCR, or navigate through
DVD or VCR menus

Satellite Receiver
Satellite Receiver Front Panel

SATELLITE RECEIVER FRONT PANEL

Note: Your receiver may look slightly different than the unit shown above.

SATELLITE RECEIVER BACK PANEL
Remote
Antenna

Audio/Video
Home
Output
Distribution High-quality standard-

Connection to
remote control
antenna

Module Port

Satellite In

Connection to the
optional module
(sold separately)

Connection to
your satellite dish

In-home
distribution
output

definition connection
to your TV audio
and video input

USB Port Ethernet Port
Connect to
multimedia
devices

YPbPr/Component Digital Audio
Output connection
Output
Optional connection to
your high-definition
TV video input

Connect to
your broadband
home network

HDMI
Output

Phone Jack

Connect to your
to a high-quality Provides digital telephone line
digital sound
audio and video
decoding system to your HDTV

Note: Your receiver may look slightly different than the unit shown above.

Chapter 2
Using the On-screen Menus

USING THE ON-SCREEN MENUS
The menus make using the receiver and selecting programs quick and easy. Use the
menus to control the receiver and to use its features, such as setting parental controls and
locks, choosing a program, or creating a favorites list.

Open and Close Menus
You can open the menus in either of two ways:
•
•

Press the MENU button on the receiver front panel or remote control to open the Main
Menu, then access any of the other menus from the Main Menu.
Use the following buttons on the remote control:
–

Press GUIDE to open the Program Guide.

–

Press THEMES (LEFT ARROW) when watching a program to open the Themes
and Search menu.

–

Press BROWSE (RIGHT ARROW) to display the Browse Banner.

To close a menu screen and return to watching a program, press VIEW LIVE TV.

Highlighting Menu Options
Use the remote control ARROWS to move the on-screen highlight to the menu option.
When you move the on-screen highlight to an option, the name becomes orange.

Selecting Menu Options
When you select a menu option, that option takes effect right away. You can select a menu
option in either of two ways:
•

•

Move the highlight to the menu option using the remote
control ARROWS. In the example, the option for the
Program Guide is highlighted.Then press SELECT.
If the option has a number next to it, press the matching
number button on the NUMBER PAD of the remote control.
When you use the NUMBER PAD button, your choice both
highlights and selects the option.
DISH On Demand

List of Choices in the Menus
When you make a choice in a list, the receiver does not apply the change until you select
Save or Done on the screen. If you do not want to save any changes, select Cancel to
discard all the changes made in the current menu.

Satellite Receiver
Using Text Fields

There are two types of lists:
•

A single choice list allows you to select only one choice at a time.
If you select another choice, your previous choice is deselected.

•

A multiple choice list allows you to select more than one choice at
one time. If you select another choice, your previous choice(s)
also stays selected.

Canceling a Procedure
You can cancel a procedure in any of three ways:
•
•
•

If you want to return to watching a program, press the VIEW LIVE TV button.
If you want to return to the previous menu, press the CANCEL button.
If you do nothing in the menu for a few moments, the menu will close automatically,
discarding any changes you have made in that menu.

USING TEXT FIELDS
When you use some of the features on your receiver, you might be required to enter
information, such as the name of a movie when using the Search feature, into areas on
the screen called text fields. There are two basic ways for you to enter this information:
•
•

Using the On-Screen Keyboard.
Pressing the remote-control NUMBER PAD buttons.

Using the Virtual Keyboard
Use the virtual on-screen keyboard letters and numbers to
type in the information. Use the LEFT, RIGHT, UP, and
DOWN ARROWS to navigate around the keyboard on screen.
Press SELECT to choose each character.

Using the Number Pad
Use the letters printed with the NUMBER PAD digits on the
remote control—just like on some phones—while the highlight
is in the field. For example, when looking for the channel and
times to watch Extra you press the 3 button two times for an
E, the 9 button two times for an X, 8 one time for an T, the 7
button three times for an R, and 2 button one time for an A, to
type in the word “Extra”

Chapter 2
Tips

While in the Text Field
When the cursor is in the text field:
•

Press the LEFT ARROW to delete characters.

•

Press FORMAT/* to backspace without deleting characters.

•

Press 0 to enter a blank space character, such as between words.

•

Use the RIGHT ARROW to move forward without deleting characters.

TIPS
•
•
•
•

•
•

You can use the Front Panel Locks to prevent the mode from being changed
accidentally. See page 51 for instructions on how to use this feature.
To turn off the TV2 outputs, you must press the POWER button on Remote Control 2.
When the receiver is in Dual Mode, use Remote Control 1 to control TV1 menus on
the nearby TV; use Remote Control 2 to control TV2 menus on the remote TV(s).
If you would like to put the receiver in a remote location (such as inside a closet or
cabinet), be sure to get the replacement remote control that uses UHF Pro signals
(instead or in addition to IR) to control TV1. Call your DISH retailer or visit
www.mydish.com, select Products under Upgrades, and then Remotes &
Accessories.
To use Remote Control 2, be sure to attach the Remote Control Antenna to the
connection on the back of your receiver. See page 17 for more details.
On Remote Control 2, press the FORMAT(*) button to change the aspect ratio (image
shape displayed) for any HD programming being shown on the remote TV(s).

QUESTIONS
•
•

Why would I want to put the receiver in Single Mode? When the satellite receiver
is operating in Single Mode, you can use the Picture-in-Picture (PIP) functions.
How can I watch and use the DVR functions on the same program on all of the
TVs in my house? Put the receiver in Single Mode (page 15) and then enable
Shared View (page 98). The remote control will operate features shown on all TVs.

Finding Programs to Watch

Watching TV

What you’ll find in this chapter:

• CHANGING CHANNELS
• USING THE PROGRAM GUIDE
• USING THE BROWSE BANNER
• USING THEMES AND SEARCH
• USING PICTURE-IN-PICTURE

Chapter 3
Changing Channels

CHANGING CHANNELS
There are two basic ways to change the channel on your satellite TV receiver:
•
•

Use UP and DOWN ARROWS on your remote control
Enter a channel number with the NUMBER PAD buttons

Using the Up and Down Arrows
While watching live TV, if you want to change the channels one at a time
to see what’s on, press the UP and DOWN ARROWS on your remote
control. You can also change the channels the same way using the UP
and DOWN ARROWS on the receiver front panel.

Entering a Channel Number
While watching live TV, if you know the specific channel you
want to watch, enter the digits of the channel number using the
NUMBER PAD buttons on the remote control.

USING THE PROGRAM GUIDE
You can use the Electronic Program Guide (EPG) to see what programs are on, to change
channels, and to set up timed recordings. To access the Program Guide, press GUIDE.

Current
Date &
Time

Program Title
Program Information
Program Date
Channels

•

•
•

Active
Favorite
List

Current Program
Program Times
Programs

A red background behind a channel name usually means you have not subscribed to
the channel. After you subscribe to a channel, you can watch it. To subscribe to a
channel, visit the mydish.com website or call 1-800-333-DISH (3474).
A yellow background behind a channel indicates it is a digital over-the-air channel.
See page 125 for instructions for connecting an over-the-air antenna to your receiver.
A green background behind a channel name means that you can use the SELECT
button on your remote control to confirm the channel’s addition to your subscription.

Finding Programs to Watch
Using the Program Guide

•

The Program Guide shows which Favorites List option is active. If All Channels is the
active list, the Program Guide displays all the channels. The My Channels displays
only the channels included in your current subscription. The My HD Channels displays
only the high-definition channels included in your subscription. If you set up a List,
then the Program Guide displays only the channels that you included on that list. See
page 39 for more information on using Favorites Lists.
The Program Guide displays information for programs on now and those coming on
within the next nine days. The guide does not include programs that have ended.

Use the UP and DOWN
ARROWs to highlight
a program currently broadcasting

While accessing the on-screen Program Guide you can:
•
•
•

Press PAGE UP/PAGE DOWN to move a page of program data at a time, allowing
you to view guide information about programs on other channels.
Enter the number of hours you want to skip, and then press the RIGHT/LEFT ARROW
to move forward/back in the schedule. You cannot move back to programs that ended.
Press SKIP FWD/SKIP BACK to move forward or back a day at a time, allowing you to
view guide information about future programs on the current channel.

While browsing Program Guide information, you can move the highlight to a program and:
•
•

Press the INFO button to see a popup screen of more detailed program information.
Press the RECORD button to set a timer for a program or event in the future.

Note: You must be able to receive satellite programming from either the 119°W or 72.7°W
orbital location for the Program Guide to display up to nine days of program information. If
your satellite system cannot access either of these two orbital locations, then the Program
Guide displays only up to two days of program information.

Chapter 3
Using the Browse Banner

USING THE BROWSE BANNER
Use the Browse Banner to see what other programs are on or coming on soon, while not
missing any of the program you are watching.

When the Browse Banner is open, you will see the Program Banner information about the
current program displayed at the top of the screen and on the left-hand side of the Browse
Banner at the bottom of the screen. At the bottom right of the screen is guide information
about the program that is coming on next on the same channel.

While accessing the on-screen Program Banner and Browse Banner, you can:
•
•

Press the RIGHT or LEFT ARROW buttons on the remote to scroll through programs
showing on a particular channel.
Press the UP or DOWN ARROWS to scroll through the channels options during a
particular time.

Finding Programs to Watch
Using Themes and Search

USING THEMES AND SEARCH
Use the Themes and Search Feature to find exactly what you want to watch. This section
shows you how to use Themes to find your favorite programs by type (for example,
movies, sports, news), or by keyword (if you’re looking for a particular title or name in a
program or event description). You can list programs by the theme of their contents (for
example, just movies or just sports). Use Themes and Search to quickly find programs
based on:
•

•

Theme—You can look for something to watch by the program’s theme (Movies, News,
Sports, etc.), which makes your search easier and your television viewing time more
enjoyable.
Sub-theme—You can use this selection to help you narrow the type of program even
further. The Sub-Theme feature is different for each Theme category. For example,
you can search Movies for comedy or Sports for football.
Keyword—Use this selection if you want to be specific in your search (for example,
an actor name or description). You can search for something to watch just by
Keyword. This feature also categorizes programs on over-the-air channels (if an overthe-air antenna is connected to your receiver as described on page 125). You can
search for programs or events two ways:
–

Select Title to search for the words that appear only in the title of a program.

–

Select Info to search for words that are in the program description or the title.

Enter the Keyword(s) in the Search Criteria Field in one of two ways:
–

Use the virtual on-screen keyboard.

–

Use the letters printed with the digits on the NUMBER PAD buttons.

Note: See page 23 for more information on using these features.

Using Themes

2
1

Press
THEMES

Theme

Sub-Theme

News / Business
Family / Kids
Education
Series / Specials
Music / Arts
Religious

All News
Agriculture
Community
Talk
Entertainment
Health

Select a
Theme

Select a
Sub-Theme

4
Get Results

Select
Get Results

1 Press THEMES on the remote control.
2 Select a Theme from the list.
3 Select a Sub-Theme from the list.
4 Select Get Results.
29

Chapter 3
Using Themes and Search

Using Search with Keywords

3
Cheers_

Search by:
and

Press
SEARCH

Title or

A B C D E F G H

K L M N O P Q R S T

Info

U V W X Y Z

Back

Space

Exact Match (optional)

Select Title or Info
(and Exact Match if
necessary)

Done

Enter keyword
search criteria

Select
Done

Get Results

Select
Get Results

1 Press SEARCH on the remote control.
2 Select if you want to search by Title or Info. You can also select Exact Match to narrow
your search results.

3 Enter a keyword for the search criteria using the on-screen keyboard.
4 Select Done.
5 Select Get Results.

Using History
After you have searched for programs or keywords, your receiver keeps a history. When
the receiver is in Dual Mode, you can access separate Search History information for TV1
and TV2. When the receiver is in Single Mode, only TV1’s Search History is available. You
can use Search History to re-search programming instead of typing the information again.
Note: You can use the Edit or Delete options to modify or remove listed search keywords.

2
History

3
Charlie
arlie
Alien
en
Contact
ntact
ER
R

Select History

Pooh Bear
Clifford
fford
Brady
ady Bunch

4
Search
Select Search

Press
THEMES

Select item
from the list

1 Press THEMES on the remote control.
2 Select History.
3 Select an item from the Search History list.
4 Select Search.

Finding Programs to Watch
Using Picture-In-Picture

USING PICTURE-IN-PICTURE
Picture-In-Picture (PIP) lets you watch two programs at once on one TV screen while in
Single Mode. The following instructions describe how to use the PIP feature (see page 15
for instructions on changing from Dual to Single Mode).

Press PIP
to Display
Picture-In-Picture
(PIP)

Press
POSITION
to move the PIP

Press SWAP
to swap
programs in the
PIP and full screen

Press PIP
again to enlarge
the PIP

Press PIP again
to show both
programs side-by-side

Press PIP again
to go back to
normal viewing

1 Press PIP on the remote control to display Picture-In-Picture.
2 Press POSITION to move the picture location displayed on the screen.
3 Press SWAP to swap the programs in the PIP box and the full screen.
4

Press PIP again to enlarge the PIP screen image.

5 Press PIP again to show the two programs on the screen side-by-side.
6 Press PIP a third time to exit PIP and return to the normal screen display.

Chapter 3
Tips

TIPS
•
•
•
•

Press INFO to view more information about a program or event you have highlighted.
Press VIEW LIVE TV to cancel almost any menu screen and return to watching TV.
Press SWAP, without pressing the PIP button first, to switch between your receiver’s
two tuners while in Single Mode.
Press POSITION, without pressing PIP first, to display side-by-side programs.

QUESTIONS
•

•

How can I customize the Program Guide? You can set up your own Favorites List,
as described on page 41. You can change how the Program Guide is displayed (such
as size of text, or number of programming hours displayed), as described on
page 104.
Why does my Program Guide show only two days of programming? Your
receiver may not be connected to a signal from the 119°W or 72.7°W satellite. Refer to
Point Dish and Check Switch on page 132 to see if you’re receiving the signal(s).
Why are some of my channels missing?
–

Parental controls may be set to lock or hide the channels. See Chapter 6: Locks
on page 45 for detailed information on locking and unlocking your receiver.

–

The Program Guide may be displaying the wrong list of channels. Press the
GUIDE button to access the Program Guide. Press GUIDE again to select the
next available Favorites List. Press GUIDE repeatedly to scan through all the
available lists. See Chapter 5: Favorites Lists on page 40 for more information.

Which remote do I use?
–

When the receiver is in Dual Mode: Use Remote Control 1 for the nearby TV and
Remote Control 2 for the remote TV.

–

When the receiver is in Single Mode: Both the remotes control the receiver. Also,
if the Shared View feature is enabled on your receiver, both the nearby and
remote TVs display the same programming on their screens.

Why isn’t PIP working? If the PIP feature is not working, your receiver is probably in
Dual Mode. Press the MODE button located on the front panel to put your receiver in
Single Mode if you’d like to use PIP. See page 15 for instructions on changing modes.

Pay-Per-View

Ordering Pay-Per-View Programs

What you’ll find in this chapter:

• PAY-PER-VIEW
• DISH ON DEMAND
• DISHONLINE.COM
• ORDERING CONSIDERATIONS

Chapter 4
Pay-Per-View

PAY-PER-VIEW
To order Pay-Per-View (PPV) programming using your remote control, you must connect
the receiver to an active phone line or broadband Internet connection. After you order a
Pay-Per-View program, you can watch it on all of the receivers on your DISH account.
Using the remote control, you can order the exact same program for each receiver but you
pay for the program only once. However, replays of most programs are separate events.
Visit the mydish.com/ppv website for a detailed description of the types of Pay-Per-View
programs and events.

Ordering a Pay-Per-View Program
1

Press GUIDE and
select a Pay-Per-View
program from the
Program Guide

Select Order to
buy the program

Select Yes or OK
to confirm you want to
buy the program

Note: Once you confirm an order for a Pay-Per-View program, you cannot cancel the
order and you will be billed for it.

1 Press GUIDE and select a Pay-Per-View program from the Program Guide.
2 Select Order to purchase the program.
3 Select Yes or OK to confirm you want to buy the program.

Pay Per Programs
DISH On Demand

DISH ON DEMAND
DISH On Demand is DISH’s Video On Demand service. Enjoy movies, TV shows, and
other exciting DISH On Demand events. Through DISH Cinema, for example, you have
immediate access to the latest movies on DISH. You can even use your remote’s DVR
buttons (such as PAUSE, PLAY, FWD, and BACK) to control your viewing experience. For
more information, visit the mydish.com/ppv website.

To Order a Movie or Program
1 Press the DVR button to access the DISH On Demand menu screen.
2 Select the option for the type of on-demand programming you wish to order. Select All
Movies, for example, to Explore or Search movies, see a list of New Releases, or view
movies that you have rented. Select Blockbuster @Home and access 1000’s of movies
and shows (visit mydish.com/upgrades/blockbuster for more information). Select All TV
Shows to Explore or Search TV entertainment, see a list of Most Popular shows, or view
the programs that you have rented. If applicable, select Midnight Lounge to view and
choose adult-only programming.
Note: You may need to upgrade your subscription (see page 4 for more information), and
you must be connected to a broadband network to access these features.

3 Use the UP and DOWN ARROW buttons to scroll through the choices, if available.
4 Highlight and select the movie, TV program, or on-demand event you want to watch.
5 Select Rent.

Rental Considerations
•

You can repeatedly watch a rented program for the period of time (for example, 24
hours) listed. Rented programs cannot be saved to the My Recordings list.

•

The My Rentals option shows you information about DISH On Demand Programs you
have rented, including how much time you have remaining to watch them.

•

Be sure to keep Updates and Inactivity Standby enabled so that your receiver always
has the latest DISH On Demand programs. See Scheduling Receiver Updates on
page 108.

Chapter 4
DishOnline.com

DISHONLINE.COM
DishOnline.com lets you view authorized programming right over the Internet, as long as
you’re connected to a broadband (high-speed) Internet connection. For steps to connect
your satellite receiver to the Internet, refer to Connecting a Broadband Internet
Connection on page 122. For more information, visit the mydish.com/dishonline website.

Use Considerations

•

Your receiver must be connected to a network with broadband Internet access to view
the DishOnline content. Contact your Internet service provider to verify download
speeds and any terms or conditions affecting your broadband Internet connection.

•

Most Internet service providers have a “Fair Access Policy” which sets usage limits on
the amount that can be downloaded in a given time period. Contact your Internet
service provider to find out about their Fair Access Policy.

•

Download speed of programs varies depending on the speed of your Internet
connection, the program being downloaded, and use of the Internet connection by
other devices in your home, such as personal computers.

•

You have a limited time frame to watch rented content before it is automatically
deleted from your receiver. You will typically have 7 days to begin watching a program,
and then you will typically have 24 hours to finish watching it. Review the list on the
My Rentals screen for the time remaining.

•

You are billed for a rental or on-demand program or event when you begin watching it
(which may be while the rest of the program continues downloading) or when
downloading of the program or event is completed, whichever occurs first.

Pay Per Programs
Ordering Considerations

ORDERING CONSIDERATIONS
Keep in mind these important considerations about pay-per-view types of programs.
•

When you confirm an order for a program, you cannot cancel the order and you will be
billed for it.

•

You can use Locks to control the programs your family views. See What are Locks?
on page 44.

•

You can review what you have rented during the last 30-60 days by looking in your
Purchase History.

•

The program titles you order will appear on your DISH bill.

Reviewing Orders

1 Press MENU and select System Setup, then Purchase History. The Purchase History
screen will appear so you can review your past orders.

2 Select Done when finished.

Chapter 4
Tips

TIPS
•
•
•

You can set up the receiver to record Pay-Per-View programs. See page 64 for more
details. You cannot record or re-record DISH On Demand programs or events.
You can prevent others from purchasing Pay-Per-View programs by setting parental
controls and locking your receiver (see page 50).
Keep an active phone line or broadband Internet connection attached to your receiver
at all times so you can order Pay-Per-View programs with your remote control.

QUESTIONS
•

•
•

•

•
•

How can I order an event for all my DISH receivers/connected TVs?
–

Order the event on each receiver, one at a time, with the appropriate remote
control. For each receiver, make sure that it is attached to an active phone line or
broadband Internet connection. You can use DishCOMM to share one receiver’s
phone connection with another receiver in your home; see page 122 for details.

–

Order the event over the phone at 1-877-DISH-PPV (3474-778). Fees may apply.

–

Order the event online visit the mydish.com/ppv website.

I ordered a Pay-Per-View program but can only see it on one receiver. Some PayPer-View programs or events are restricted to watching on one receiver per account.
Will I be charged more than once for ordering the same Pay-Per-View on two or
more receivers? If you’re using the remote control, you won’t be charged more than
once as long as it is the exact same program or event (for example, a movie starting at
the same time or the same All Day event).
Why doesn’t my Program Guide show any Pay-Per-View channels? The currently
active Favorites List may not display Pay-Per-View channels. Press the GUIDE button
repeatedly on your remote control to open the Program Guide and cycle through your
Favorites List options until you see All Channels highlighted in the pop-up window.
Then press the SELECT button. See Chapter 5: Favorites Lists on page 39 for more
information on using Favorites Lists. Also, parental controls may be set to lock and
hide Pay-Per-View channels. See Chapter 6: Locks on page 43.
Why are some Pay-Per-View programs blacked out? Sporting events and other
programs are sometimes blacked out because of local restrictions.
Why did my All-Day Pay-Per-View program shut off while I was watching it? The
all-day events run from 3 AM to 3 AM (Mountain Time). You should ensure you can
finish watching an event you have ordered by this time.

Favorites Lists

Setting Up Your Favorites Lists

What you’ll find in this chapter:

• WHAT ARE FAVORITES LISTS?
• USING FAVORITES LISTS
• CREATING OR CHANGING FAVORITES LISTS
• NAMING FAVORITES LISTS

Chapter 5
What are Favorites Lists?

WHAT ARE FAVORITES LISTS?
Favorites Lists are custom lists of your favorite channels. You can create and change the
lists yourself, adding and removing channels as you wish. Your favorite channels can be
grouped in as many as four lists (for TV1) and four more lists, when in Dual Mode, for TV2.
•

When using a Favorites List, the Program Guide and Browse Banner display only the
channels in that Favorites List. Also, when you use the remote control UP or DOWN
ARROW to change channels, the receiver skips channels that are not on the list.
Unlisted channels are still accessible by entering the channel number directly using
the remote control NUMBER PAD.

•

The All Channels list contains all the channels, including channels not in your current
TV subscription. You cannot make any changes to the default All Channels list.

•

The My Channels list contains all the channels in your subscription. You cannot make
any changes to the My Channels list, except by modifying your subscription.

•

The My HD Channels list contains all of the high-definition channels in your
subscription.

•

Each Favorites List has a unique color in the Program Guide. You can give each list a
unique name. When you first install your receiver, by default the four lists are named
List 1, List 2, List 3, and List 4. These lists are empty until you add channels to them.

•

With your receiver set to Single Mode, only the Favorites Lists for TV1 are available.
However, when you change the receiver to Dual Mode, the Favorites Lists for TV2 are
available again.

•

If you choose a program using the Themes feature or directly enter a channel number
using the NUMBER PAD on the remote control, then the receiver tunes to the channel
for that program whether or not that channel is included on the active Favorites List.
Parental controls can be used to lock certain channels from being accessed this way.

•

You can include over-the-air channels in your Favorites Lists if an over-the-air antenna
is connected to the optional tuner module installed in your receiver’s Expansion Port.
See page 125 for detailed instructions on connecting an over-the-air TV antenna.

USING FAVORITES LISTS
•

Press the GUIDE button to open the Program Guide. Press the GUIDE
button again to select the next Favorites List; press GUIDE repeatedly to
scan through all the available lists.

Favorites Lists
Creating or Changing Favorites Lists

CREATING OR CHANGING FAVORITES LISTS
You can create, add, and remove channels from a Favorites List. When you access
Favorites Lists, only the channels in the list are shown in the Program Guide and Browse
Banner.

3
Choose Guide Button
or Guide Popup

Preferences

Favorites Lists

Done

Modify List

and

Select
Modify List

Save
Select Done
and select Save

Select list to
create or change

Add or delete
channels from the list

Press MENU, select
Preferences, then Favorites

1 Press the MENU button, select Preferences, then select Favorites.
2 Select a list from My Lists to create or change.
3 Choose Guide Button to change lists within the Program Guide or Guide Popup to open a
menu and then change the lists.

4 Select Modify List.
5 Add or delete channels to the list.
6 Select Done and Save.

NAMING FAVORITES LISTS
You can rename your Favorites Lists whatever you want, up to eight characters long.

Edit Name

Select Edit
Name
Preferences

Favorites Lists

Done

Select a list to
create or change

Press MENU, select
Preferences, then select Favorites

Select Done

Enter the name
for the list

1 Press the MENU button, select Preferences, then select Favorites.
2 Select a list from My Lists to create or change.
3 Select Edit Name.
4 Enter a name for the list using the on-screen keyboard.
41

Chapter 5
Tips

5 Select Done.

TIPS
•

•

Two lists on the same TV cannot have the same name. For example, TV1 cannot
have two lists named “Dad’s List.” However, when the receiver is in Dual Mode, TV1
and TV2 can have lists with the same names.
While in the program guide, press the GUIDE button to switch Favorites List functions
only if you have added channels to a Favorites List. If you have not created a
Favorites List by adding channels to it, then pressing GUIDE scans only the default All
Channels, My Channels, and My HD Channels lists.
When you set the receiver to Single Mode, the Favorites Lists for TV2 are not
available. However, any lists you have created for TV2 are not lost; when you set the
receiver to Dual Mode, the Favorites Lists for TV2 are available again.
Channels locked and hidden by parental controls do not display in Favorites Lists.

QUESTIONS
•

•

Why are channels missing from the Program Guide?
–

You might have a Favorites List that does not contain those channels. Press
the GUIDE button until the All Channels, My Channels, and My HD Channels
list displays.

–

You might have channels locked or hidden by parental controls. For more
information, see Locks starting on page 43.

Why are TV2’s Favorites Lists missing? When the receiver is in Single Mode, TV2’s
Favorites Lists are not available.

Locks

Parental Controls for Your Receiver

What you’ll find in this chapter:

• WHAT ARE LOCKS?
• CREATING OR CHANGING A PASSWORD
• LOCKING AND UNLOCKING YOUR RECEIVER
• CREATING OR CHANGING RATINGS LOCKS
• CREATING OR CHANGING CHANNEL LOCKS
• LOCKING OR UNLOCKING PAY-PER-VIEW
• HIDING ADULT OR LOCKED CHANNELS
• LOCKING OR UNLOCKING THE FRONT PANEL

Chapter 6
What are Locks?

WHAT ARE LOCKS?
Locks allow you to password-protect programming based on ratings or on a channel-bychannel basis. When you have locked the receiver:
•

If you try to access a locked item or open the Locks menu, the receiver displays a
message asking you to enter the password.

•

The receiver permits three attempts to enter the correct password. If you fail to enter
the correct password, the receiver does not allow you to try again for several minutes.

•

If you enter the correct password, you can access the locked item or open the Locks
menu.

•

If you exit a locked item or close the Locks menu, you must enter the password to
access the item again.

•

If you want to enable the TV1 Out on the Modulator Setup screen (see page 98), you
must enter the password to continue.

•

When the receiver is in Single Mode, parental control locks for TV2 are not available.
When the receiver is in Dual Mode, any locks that are set for TV2 are available again.
See Switching Between Dual and Single Mode on page 15.

Locks for programming on the nearby TV (TV1) are set using TV1 on-screen menus.
Locks for programming on the remote TVs (TV2) are set using TV2 on-screen menus.
Locks set for TV1 programming are separate from locks set for TV2 programming. The
information in this chapter applies to locks set by using either TV1’s or TV2’s menus.
When you unlock programming delivered through the HOME DISTRIBUTION
output to your in-home coaxial cabling system, you are allowing all the TVs
connected to your in-home system to have access to this programming. In this
case, you must rely on the V-Chip technology and control settings in the
individual TVs to prevent viewing of inappropriate programming on each TV.
Consult your TVs’ user guides for instructions to set up the V-Chip protection.
Locking your receiver is a two-step process:

1 Create the parental-control locks that you want. Available types of locks are:
•

Ratings Locks—to lock programs based on their ratings.

•

Channel Locks—to lock channels, regardless of content.

•

Lock PPV—to prevent unauthorized Pay-Per-View or on demand ordering.

•

Hide Adult or Hide Locked—to hide adult channels or locked channels from being
displayed in the Electronic Program Guide (EPG) and other list screens.

•

Front Panel Lock—to prevent the receiver’s front-panel buttons from being used.

2 Lock the receiver itself. When the receiver is locked, anyone who wants to access locked
items must enter the password each time they do so.

Locks
Creating or Changing a Password

CREATING OR CHANGING A PASSWORD
You should set up your password before using the receiver locks.

1 Press the MENU button and then select Locks.
2 If the receiver is locked, enter the password using the remote control’s NUMBER PAD.
The receiver displays stars (*) as you enter the digits of your password. Then select OK.

3 If you are changing an existing password, select Change Password. If you are
creating a password for the first time, select Lock System and go to step 6.

4 Enter the current password using the remote control’s NUMBER PAD. Select OK.
5 Press the SELECT button.
6 Enter the new password using the remote control’s NUMBER PAD. Select OK.
7 Enter the new password again for confirmation, also using the NUMBER PAD. The
receiver displays stars (*) as you enter the digits of the password. Then select OK.

8 Memorize your new password. From now on, enter this password to lock or unlock the
receiver. If you forget the password, you will need to contact a DISH Customer Service
Representative.

LOCKING AND UNLOCKING YOUR RECEIVER
You must lock the receiver for any individual parental controls you have set to take effect.
Locking the receiver also locks TV1’s modulator output (see page 98). To lock the
receiver, you must first create a password. (See Creating or Changing a Password on
page 45.) Be sure to refer to this section whenever you set any locks on your receiver.

Chapter 6
Creating or Changing Ratings Locks

3 Select Lock System or Unlock System, as applicable. If you are locking the receiver, the
receiver displays a message prompting you to enter a password.

4 Enter a password using the remote control’s NUMBER PAD. The receiver displays stars
(*) as you enter the digits of the password. Then select OK.

5 Confirm the password by re-entering it. Then select OK. All the parental-control locks you
have set are now in effect.

CREATING OR CHANGING RATINGS LOCKS
You can lock programs based on Motion Picture Association of America (MPAA) ratings
(PG, PG-13, etc.) and expanded ratings (violence, language, etc.).

3 To create or change parental controls based on program ratings, select Ratings Locks.
4 Highlight the least restrictive rating that you want to block. Press SELECT to lock the
highlighted rating and all ratings that are more restrictive than it (for example, locking the
PG-13 rating automatically locks R, NC-17 and NR/AO ratings).
MPAA Ratings:
G—General Audiences. A G-rated motion picture contains nothing in theme, language,
nudity, sex, violence or other matters that, in the view of the Rating Board, would offend
parents whose younger children view the motion picture. The G rating is not a “certificate
of approval,” nor does it signify a “children’s” motion picture. Some snippets of language
may go beyond polite conversation but they are common everyday expressions. No
stronger words are present in G-rated motion pictures. Depictions of violence are minimal.
No nudity, sex scenes, or drug use are present in the motion picture.

Locks
Creating or Changing Ratings Locks

PG—Parental Guidance Suggested. Some Material May Not Be Suitable For
Children. A PG-rated motion picture should be investigated by parents before they let
their younger children attend. The PG rating indicates, in the view of the Rating Board,
that parents may consider some material unsuitable for their children, and parents should
make that decision. The more mature themes in some PG-rated motion pictures may call
for parental guidance. There may be some profanity and some depictions of violence or
brief nudity. But these elements are not deemed so intense as to require that parents be
strongly cautioned beyond the suggestion of parental guidance. There is no drug use
content in a PG-rated motion picture.
PG-13—Parents Strongly Cautioned. Some Material May Be Inappropriate For
Children Under 13. A PG-13 rating is a sterner warning by the Rating Board to parents to
determine whether their children under age 13 should view the motion picture, as some
material might not be suited for them. A PG-13 motion picture may go beyond the PG
rating in theme, violence, nudity, sensuality, language, adult activities or other elements,
but does not reach the restricted R category. The theme of the motion picture by itself will
not result in a rating greater than PG-13, although depictions of activities related to a
mature theme may result in a restricted rating for the motion picture. Any drug use will
initially require at least a PG-13 rating. More than brief nudity will require at least a PG-13
rating, but such nudity in a PG-13 rated motion picture generally will not be sexually
oriented. There may be depictions of violence in a PG-13 movie, but of the harsher
sexually-derived words, though only as an expletive, initally requires at least a PG-13
rating. More than one such expletive requires an R rating, as must even one of those
words used in a sexual context. The Rating Board nevertheless may rate such a motion
picture PG-13 if, based on a special vote by a two-thirds majority, the Raters feel that most
American parents would believe that a PG-13 rating is appropriate because of the context
or manner in which the words are used or because the use of those words in the motion
picture is inconspicuous.
R—Restricted. Children Under 17 Require Accompanying Parent or Adult Guardian. An
R-rated motion picture, in the view of the Rating Board, contains some adult material. An
R-rated motion picture may include adult themes, adult activity, hard language, intense or
persistent violence, sexually-oriented nudity, drug abuse or other elements, so that
parents are counseled to take this rating very seriously. Children under 17 are not allowed
to attend R-rated motion pictures unaccompanied by a parent or adult guardian. Parents
are strongly urged to find out more about R-rated motion pictures in determining their
suitability for their children. Generally, it is not appropriate for parents to bring their young
children with them to R-rated motion pictures.
NC-17—No One 17 and Under Admitted. An NC-17 rated motion picture is one that, in
the view of the Rating Board, most parents would consider patently too adult for their
children 17 and under. No children will be admitted. NC-17 does not mean “obscene” or
“pornographic” in the common or legal meaning of those words, and should not be
construed as a negative judgment in any sense. The rating simply signals that the content
is appropriate only for an adult audience. An NC-17 rating can be based on violence, sex,
aberrational behavior, drug abuse or any other element that most parents would consider
too strong and therefore off-limits for viewing by their children.
NR/AO—Not Rated. Programs created before MPAA rating system have an NR/AO
rating. Also, if connection to the satellite is lost, the NR/AO rating appears.
TV Ratings:
TV Ratings contain information about the audience and a content label.

Chapter 6
Creating or Changing Ratings Locks

Audience Ratings of TV Ratings:
TV-Y—All Children. This program is designed to be appropriate for all children. Whether
animated or live-action, the themes and elements in this program are specifically designed
for a very young audience, including children from ages 2-6. This program is not expected
to frighten younger children.
TV-Y7—Directed to Older Children. This program is designed for children age 7 and
above. It may be more appropriate for children who have acquired the developmental
skills needed to distinguish between make-believe and reality. Themes and elements in
this program may include mild fantasy violence or comedic violence, or may frighten
children under the age of 7. Therefore, parents may wish to consider the suitability of this
program for their very young children.
TV-Y7-FV—Directed to Older Children - Fantasy Violence. For those programs where
fantasy violence may be more intense or more combative than other programs in this
category, such programs will be designated TV-Y7-FV.
TV-G—General Audience. Most parents would find this program suitable for all ages.
Although this rating does not signify a program designed specifically for children, most
parents may let younger children watch this program unattended. It contains little or no
violence, no strong language and little or no sexual dialogue or situations.
TV-PG—Parental Guidance Suggested. This program contains material that parents
may find unsuitable for younger children. Many parents may want to watch it with their
younger children. The theme itself may call for parental guidance and/or the program may
contain one or more of the following: some suggestive dialogue (D), infrequent coarse
language (L), some sexual situations (S), or moderate violence (V).
TV-14—Parents Strongly Cautioned. This program contains some material that many
parents would find unsuitable for children under 14 years of age. Parents are strongly
urged to exercise greater care in monitoring this program and are cautioned against letting
children under the age of 14 watch unattended. This program may contain one or more of
the following: intensely suggestive dialogue (D), strong coarse language (L), intense
sexual situations (S), or intense violence (V).
TV-MA—Mature Audience Only. This program is specifically designed to be viewed by
adults and therefore may be unsuitable for children under 17. This program may contain
one or more of the following: crude indecent language (L), explicit sexual activity (S), or
graphic violence (V).
Content Labels of TV Ratings:
TV Parental Guidelines may have one or more letters added to the basic rating to let
parents know when a show may contain violence, sex, adult language, or suggestive
dialogue.
D—suggestive dialogue (usually means talks about sex)
L—coarse or crude language
S—sexual situations
V—violence
FV—fantasy violence (children’s programming only)

5 Select the expanded rating code(s), if you want to also lock these program ratings.
6 To unlock a rating code, select the code again.
7 Select Done. To ensure new parental controls take effect, make sure the receiver itself is
locked, as described on page 45.

Locks
Creating or Changing Channel Locks

CREATING OR CHANGING CHANNEL LOCKS
You can lock any channel, including Pay-Per-View and any over-the-air channels.

3 To create or change parental controls for specific channels, select Channel Locks.
4 Highlight and select each channel that you want to lock or unlock. Press the UP or DOWN
ARROW button to highlight the channel. You can also move to highlight each channel
number using the remote control’s NUMBER PAD. If the checkbox next to the channel has
a checkmark, the channel is locked. Select the channel again to unlock it.

5 Select Done. To ensure new parental controls take effect, make sure the receiver itself is
locked, as described on page 45.

Chapter 6
Locking or Unlocking Pay-Per-View

LOCKING OR UNLOCKING PAY-PER-VIEW
This locks all Pay-Per-View channels. You also can lock individual Pay-Per-View channels
by using channel locks, as described in the preceding section.

3 Select Lock PPV or Unlock PPV.
4 Select Yes. Make sure the receiver itself is locked, as described on page 45.

HIDING ADULT OR LOCKED CHANNELS
When you hide adult channels or locked channels, you prevent the Program Guide,
Themes lists, and the Browse Banner from displaying these channels. You also prevent
anyone from choosing these channels by using the UP or DOWN ARROWS or by directly
entering the digits using the NUMBER PAD on their remote control.

1 Press the MENU button and then select Locks.
2 If the receiver is locked, enter the password using the remote’s NUMBER PAD. Select OK.
3 Select Hide (or Show) Adult or Hide (or Show) Locked.
4 Select Yes. Make sure the receiver itself is locked, as described on page 45.
50

Locks
Locking or Unlocking the Front Panel

LOCKING OR UNLOCKING THE FRONT PANEL
This lock keeps people from using the front-panel buttons on your receiver unless they
enter the correct password, but it does not lock the remote-control buttons. This option is
only available on the TV1 menus; you should use the TV1 remote control for this task.

3 Select Front Panel Lock to lock or unlock the front panel of your receiver.
4 Select Yes. To activate the Front Panel Lock, you also must lock the receiver itself—make
sure that the receiver is locked, as described on page 45.

Chapter 6
Tips

TIPS
•
•

•

If the receiver displays a message prompting you to enter a password, then this
confirms that the receiver is locked.
If you want to unlock the receiver or undo any specific parental-control lock, use the
password for the TV output you’re watching. For example, use TV1’s password to
unlock TV1’s locks and TV2’s password (if applicable) to unlock TV2’s locks.
When you lock by rating, you also lock all other more restrictive ratings. For example,
using MPAA ratings, if you lock PG-13 rated programs, then all other programs with
the R, NC-17, and NR/AO ratings are also locked.

QUESTIONS
•
•

•

Why didn’t a lock I set take effect? You have to lock the receiver itself for any
parental-control lock you have set to take effect. See page 45 for more details.
Why don’t the locks I set for TV2 work? If the receiver is set to Single Mode, any
locks you have set on TV2 are not available. When the receiver is changed to Dual
Mode, any locks you have set on TV2 are available again.
What do I do if I forget my password? If you forget your password, then you will
need to contact a DISH Customer Service Representative.

Interactive TV

Interacting With Your TV

What you’ll find in this chapter:

• DISHHOME INTERACTIVE TV
• CUSTOMER SERVICE

Chapter 7
DishHOME Interactive TV

DISHHOME INTERACTIVE TV
Press the DISH button on the remote control or go to channel 100 (if available) to view the
DishHOME features available with your service. You can order additional channels, check
the news and weather, and even play games. Make sure you connect an active phone line
or broadband to your receiver to access DishHOME. You can enjoy this feature on one TV
at a time.

CUSTOMER SERVICE
An important feature of your satellite TV receiver is Customer Support. This menu option
provides convenient access to your DISH account to review your statement, pay your bill,
upgrade programming, and more. Connect an active phone line or broadband Internet
connection to your receiver to ensure access to Customer Support.
Press MENU and then select Customer Support.

TIPS
•
•

Whenever you want to exit an interactive feature and return to watching programming,
press VIEW LIVE TV and you’ll return to the last channel you were watching.
You can also access Customer Support from DishHOME. See above.

Digital Video Recording

Recording & Pausing Live Programs

What you’ll find in this chapter:

•
•
•
•
•
•
•
•
•

WHAT IS DVR?
PAUSING A PROGRAM
REVERSE, FAST FORWARD, AND SKIP
SLOW MOTION AND FRAME-BY-FRAME
RECORDING A LIVE PROGRAM
PLAYING A RECORDED PROGRAM
USING RECORD LINK
RECORDING OPTIONS
GROUPING AND SORTING RECORDED
PROGRAMS
• RECORDING WHILE WATCHING DIFFERENT
PROGRAMS
• USING RECORD PLUS
55

Chapter 8
What is DVR?

WHAT IS DVR?
The Digital Video Recorder (DVR) feature lets you watch TV the way that you want. You
can pause, reverse, or skip back through a program. Then you can resume watching TV.
Also, you can record and play back programs with full digital audio and video quality,
without a VCR.
For example, if you get a phone call while you are watching a live or recorded program,
you can pause the program, talk on the phone for an hour, resume the program from
where you left off (or restart the program), and not miss any of the action.
You can move through a program forward and backward in slow motion or frame-by-frame
using the DVR’s auto-recording features while watching live or recorded programs.

PAUSING A PROGRAM

On some TVs, the presence of fixed images for extended periods of time
may cause them to be permanently imprinted on the screen. Consult your
TV user’s guide for information on whether this is a problem for your TV,
what operating/viewing restrictions apply to avoid this problem, and any
associated TV warranty coverage.

1
2
3
4

Find a program to watch.
Press PAUSE on the remote.
Press PLAY to start playing the paused program.
Press VIEW LIVE TV to view the live TV programming.
For a live TV program, the on-screen pause timer shows how long you’ve paused the
program. The pause timer shows how far you’re behind the live program. You can pause a
live program for as long as one hour (independently on TV1 and TV2, when in Dual
Mode). If you think you might be away from the TV for more than an hour, but don’t want to
miss any of the program, consider recording the program (see page 58).

Digital Video Recording
Reverse, Fast Forward, and Skip

REVERSE, FAST FORWARD, AND SKIP
This section describes how to use your remote control’s DVR buttons to move forward and
back quickly while you watch TV.
Press BACK once to reverse the program 4 times as fast as normal play. Press
BACK twice to reverse at 15 times normal speed, three times to reverse at 60
times normal speed, and four times to reverse at 300 times normal speed. The
on-screen bar shows how far you’ve gone. For a live program, you can only
reverse back to the last channel change or back one hour, whichever occurs first.
Press FWD (forward) once to fast forward through the program at 4 times normal
speed. Press FWD twice to forward at 15 times normal speed, three times to
forward at 60 times normal speed, and four times to forward at 300 times normal
speed. The on-screen bar shows how far you’ve gone. Of course, you can’t go
forward into the part of a live program that hasn’t been broadcast yet.
Press SKIP BACK to skip back about 10 seconds in a program. Press this button
repeatedly to skip back another 10 seconds at a time.

Press SKIP FWD to skip ahead about 30 seconds in the program. Press this
button repeatedly to skip ahead another 30 seconds at a time.

SLOW MOTION AND FRAME-BY-FRAME
Your satellite receiver has features that allow you to slow down live TV. This section
describes how to use the DVR buttons to use slow motion and frame-by-frame advance or
reverse while you watch TV. Press PLAY to exit any of the features described below.
Press PAUSE and then press BACK to reverse the program in slow motion.
Press BACK once to reverse the program 1/4 the speed of normal play. Press
BACK twice to reverse at normal speed.
Press PAUSE and then press FWD to forward the program in slow motion.
When you press FWD once the program advances at 1/15 the speed of normal
play. Press FWD twice to forward at 1/4 as fast as normal play. Press FWD
three times to play the program at normal speed. Of course, you can’t go
forward into the part of a live program that hasn’t been broadcast yet.
Press PAUSE and then press SKIP BACK repeatedly to reverse the recording
frame-by-frame.
Press PAUSE and then press SKIP FWD repeatedly to advance the recording
frame-by-frame.

Chapter 8
Recording a Live Program

RECORDING A LIVE PROGRAM

1
2
3
4

Press the RECORD button.
Select OK or Options.
If you select Options, select the desired recording options.
Select OK.

PLAYING A RECORDED PROGRAM
3

Start

or
Start Over

or
Resume

Select the program from the
list of recorded programs

Press DVR twice

Select Start, Start Over, or Resume

1 Press the DVR button.
2 Select a program from the list of recorded programs.
3 Select either Start, Start Over, or Resume.

USING RECORD LINK
Your receiver has a timer feature called Record Link. This feature sends data (audio,
video, and other commands) to an external recording device, or ERD, that you can
connect to the receiver’s RCA-type outputs.

ERD Setup
Would you like to:

Select ERD Setup
Preferences

Record Plus

Press the MENU, select
Preferences, then Record Plus

1
2
3
4
58

Disable recordings to an external device
Enable recordings to an external device

Select Enable
recordings to an
external device

4
OK
Select OK

Press the MENU button and select Preferences and then Record Plus.
Select ERD Setup.
Select Enable recordings to an external device.
Select OK.

Digital Video Recording
Recording Options

RECORDING OPTIONS
When you set up a new DVR timer, you can choose from the following options:
•
•
•
•

Stop Recording Manually—The receiver will record until you press STOP.
Extend End Time—You can extend the stop time for the recording. This option is
useful for programs that might run overtime, like sporting events or awards shows.
Create an Automatic Timer—You can set up timers to automatically record
programs. See Setting Up an Automatic Timer on page 68.
Record the Entire Event—The receiver stops recording at the end of the event. This
selection is available only if the receiver was turned on (not in standby mode) and
tuned to the same channel since the beginning of the current program.

GROUPING AND SORTING RECORDED PROGRAMS
The My Recordings list re-arranges itself to match your sorting or grouping selection(s).

1 Press the DVR button two times (or press DVR and then select My Recordings).
2 Choose a group or sort option to help you quickly find the program you want to watch:
•

To group programs into folders, select Group, then select a Group Option.

•

To sort programs by name, date, or other categories, select Sort, then a Sort Option.

RECORDING WHILE WATCHING DIFFERENT PROGRAMS
This section describes the three basic ways to record a program while watching a different
program at the same time.
•

Recording in Single Mode (in the following section).

•

Recording Events with Record Plus (on page 61).

•

Recording Events without Record Plus (on page 62).

Recording in Single Mode
In Single Mode, you can set up the satellite receiver to record two programs while
watching one that you’ve already recorded.

Press DVR twice
and select a
recorded program

Chapter 8
Using Record Plus

1 Make sure the receiver is set to Single Mode by looking at the Mode indicator light on the
front panel. See Switching Between Dual and Single Mode on page 15.

2 Press GUIDE to open the Program Guide. Find a current program you want to record now.
3 Highlight and press the SELECT button to tune the receiver to that program.
4 Press the RECORD button on your remote control.
5 Select OK to begin recording now or Options to customize your recording settings.
6 If you selected Options, see Tips on page 62 for more on your choices.
7 Choose another program to record, as described in Step 2.
8 Press the RECORD button on your remote control and select OK when the pop-up screen
displays. You are now recording two programs at the same time.

9 Press DVR twice on the remote control to access the My Recordings screen. You should
see the two programs that are recording indicated by the red dots next to the listings.

10 Select a program or event that you recorded earlier and start the playback.
11 You should now be watching a pre-recorded program or event while the receiver is recording the other two events.

USING RECORD PLUS
When Record Plus is enabled, you decide which receiver output (TV1 or TV2) will usually
record your events as a default location. This feature is only available in the receiver’s
Dual Mode. The following instructions describe how to enable or disable Record Plus.

2
Activation
Enable

Record
Preference
TV1

Preferences

Record Plus

Select Enable
(or Disable)

4
Done

Select TV1 or
TV2

Select Done

Press MENU, and select
Preferences, then Record Plus

1 Press the MENU button and select Preferences and then Record Plus.
2 Select Enable or Disable.
3 Select TV1 or TV2.
4 Select Done.

Digital Video Recording
Using Record Plus

Recording Events with Record Plus
When Record Plus is enabled (see page 60) and the receiver is in Dual Mode, you can
record two programs from the same location while watching a pre-recorded program, if no
one is using the other tuner.

TV1

or
TV2

Select OK
(or Options)
to begin recording

Press Choose TV1
RECORD
or TV2
Find a current
program

Select Start
(or Start Over)

Press
RECORD
Find another
current program

8
Start

SELECT

Press DVR twice
and select a
recorded program

1 Find and select a current program or event that you want to record now.
2 Press the RECORD button on your remote control.
3 When the Record Remainder of This Event screen displays, select one of the following:
•
•

From TV1, select TV2.
From TV2, select TV1.

Note: When recording using Record Plus, it is possible for someone at the other TV
location to cancel your recording.

4 Select OK to begin recording now or Options to customize your recording settings.
5 Repeat step 1 to select another program or event to record.
6 Press RECORD. Customize your options as described on page 62.
7 Press DVR twice on the remote control to access the My Recordings screen. You should
see the two programs that are recording indicated by the red dot next to the listings.

8 Select a program that you recorded earlier (one that is not recording now), then select
Start or Start Over. You should now be watching a pre-recorded program while the
receiver is recording the other two programs.

Chapter 8
Tips

Recording Events without Record Plus
While in Dual Mode with Record Plus disabled (see page 60), you can set up the satellite
receiver to record one program from both locations (TV1 and TV2) at the same time.

2
1

Record Remainder of This Event:
"Cliffhan
"Cliffhanger"
300 HBO-E,
HB
End Time: 8:00 pm
OK

Find a current
program

Options

Cancel

Press RECORD
and select OK (or Options)

Start

Press DVR twice

Select a recorded program
and select Start (or Start Over)
or Resume

1 Find a current program to record now and press the SELECT button to tune to it.
2 Press the RECORD button. A message will display asking whether you want to record the
remainder of this program. Select OK to begin recording now or Options to customize
your recording settings.

3 Press the DVR button twice to access the My Recordings screen. You should see the
program that is recording now indicated by the red dot next to the listings.

4 Select a program that you recorded earlier (that is, one that is not recording now), then
select Start or Start Over. You should now be watching a pre-recorded program while the
receiver is recording the other program.

TIPS
•
•
•

If you have a program paused, press PLAY to watch the program. Also, press PLAY to
switch from forward or reverse back to normal playback.
Press VIEW LIVE TV to catch up with the program as it’s showing now, if applicable.
As you fill your internal DVR, you may want to store additional programs. You can
connect your own compatible, external USB 2.0 hard-disk drive and subscribe to the
Archiving feature. See External Hard-Disk Drive on page 101 for more information.

QUESTIONS
•

How can I fast forward through commercials? If you’re watching a pre-recorded
program, or if you’ve delayed a live program, press the SKIP FWD or FWD button on
your remote control. However, you cannot fast forward while you’re watching live TV.

Record Future Programs

Setting Up and Using Timers

What you’ll find in this chapter:

• TIMERS AND RECORDINGS
• USING THE TIMERS LIST
• USING THE DAILY SCHEDULE
• SETTING UP AN AUTOMATIC TIMER
• SETTING UP A MANUAL TIMER
• SETTING UP A DISHPASS™ TIMER
• DELETING A TIMER

Chapter 9
Timers and Recordings

TIMERS AND RECORDINGS
A timer is your instruction telling the satellite TV receiver the programs you want to watch
in the future. For most Digital Video Recorder (DVR) timers, you select a specific program
on a specific channel, and tell the receiver how often you want to record that program.
DVR recordings are listed in the My Recordings screen, which you can find quickly by
pressing the remote control’s DVR button twice.

Timer Types
There are four types of event timers:
•

DVR—to record an event onto your receiver’s hard-disk drive for later viewing.

•

Auto Tune—to automatically change the channel for live viewing of the event.

•

Reminder—to create an on-screen reminder when the event is about to begin.

•

Ext—to automatically change the channel for live viewing of the event and send
commands to an external recording device (ERD) connected to your RCA-type SVideo outputs. This option does not display unless you have enabled the feature using
ERD Setup options in the Record Plus menu. See Using Record Link on page 58.

Timer Frequency
Deciding how often you want to watch a program will help you make the best choice:
•

All Episodes—to record every time that program is on that channel.

•

New Episodes—to record current season’s programs each time they first occur on
that channel.

•

Once—to record a program or event once (good for movies, sporting events, etc.).

•

Weekly—to record a program once a week, at the same time, on the same channel.

•

Daily—to record a program once a day, at the same time, on the same channel.

•

Mon-Fri—to record a program once a day, Monday through Friday, at the selected
time, on the same channel.

•

DishPASS—to record programs on all channels (by default) or a specific channel,
based on your own specified criteria. See page 70 for more details.

Timer Priorities
Priorities are used by the receiver to know which program you would prefer to record, if
multiple timers are scheduled to start at the same time. For example, having six programs
scheduled to record at the same time cannot be done on a dual-tuner receiver; therefore,
the receiver will record only the two programs with the highest priority timers.

•

All timers have an associated priority that you can change at any time.

•

The larger the number, the lower the priority (for example, priority 1 is higher than
priorities 2, 3, and 4).

•

You can override a specific timer's priority with a one-time skip or by restoring it. Press
the remote control’s DVR button three times and select a timer in the Daily Schedule.
Then you'll have an option to Skip or Restore (if it’s skipped) that timer.

Record Future Programs
Timers and Recordings

Timer Options
The Timer Options screen lets you set the following (not used on all options screens):
•
•

•
•
•
•
•
•
•

Protect Event—to prevent your programs from being erased when the DVR fills up.
Set Resolution—to set the timer to record only HD or only SD programs.
Note: When setting DishPASS timers for programs available in both HD and SD, by
default, the receiver will automatically select the HD program for recording.
Set Frequency—to record only new episodes of a program. By default, all episodes
of a DishPASS event will be recorded.
Set Channel—to select a specific channel. When setting manual timers, you select a
channel from a scrolling list of all channels in your guide.
Start Early—to begin a timed recording a few minutes earlier than its scheduled start.
End Late—to continue recording after the program’s scheduled ending time.
Set as System Default—to use the Start Early and End Late settings for this event as
the new defaults for future event timers.
Recording Preferences—select the option of SD or HD recording (if available).
Maximum Recorded Events—to automatically delete the oldest unprotected
recordings after a specified number of them are accumulated for this particular timer.
Note: This option is especially valuable for certain DishPASS timers, which might
otherwise fill up your DVR storage with too many episodes of a single program.

Timers List
Use the Timers List, as shown on page 67, to:
•
•
•
•
•
•

View the general list of all event timers.
Select a timer from this list to see a detailed listing with specific dates and times of
upcoming timers for that program/event or DishPASS search term(s).
Set user-selected priorities for each event timer. See Timer Priorities on page 64.
Create a Manual event timer.
Create a DishPASS timer.
Select Edit List to edit an event timer.

Daily Schedule
The Daily Schedule lists the timers that are planned for today, the future (up to nine days,
if applicable to your satellite system), and have occurred in the recent past. Use the Daily
Schedule, as shown on page 67, to:
•

•
•

Review today's timers. You can choose to skip a scheduled timer, or restore a timer
that was not planned to occur, perhaps because of a conflict with another program.
See Timer Priorities on page 64.
Review future timers, up to nine days in advance, and make changes as necessary.
Review past timers to see which occurred, and the reason why one or more did not, if
applicable. See Reasons Why Timers are Skipped on page 66.

Chapter 9
Timers and Recordings

Reasons Why Timers are Skipped
If a timer is skipped, the reason is stated on the Timers List.
•
•
•
•
•
•

Priority—This timer had a lower priority than other events being recorded at the time.
User—A TV user chose to skip that timer.
Duplicate event—There is already another timer which is set to record that program.
Event exists in DVR—The program was already recorded and can be seen now in
the My Recordings list.
Not a new episode—Used for New Episode timers. Currently, a New Episode is one
that has the current year listed in the associated Program Guide information.
Incorrect event—For Weekly, Daily, and Monday-Friday timers. If the guide has a
different event listed, then the timer will be skipped. For example, the event timer was
set up as a Daily timer on a Saturday, but the specified program is broadcast only
weekdays, so the timer will be skipped on the weekends.

When a Timer Starts a Recording
For two minutes before a timer starts a recording, the receiver may
display a small digital countdown on the TV screen. This symbol
disappears when the program begins. While the symbol is
displayed on your TV, you can do one of the following:
•
•

Press the CANCEL button on your remote control to clear the symbol from the TV
screen. This does not stop the timer from occurring.
Press the INFO or SELECT button to see more information about the timer. If you do
this, then you have the following choices:
— Select OK to continue with the event timer, as is.
— Select Stop Timer to stop the timer, or skip it one time.
Note: Pressing INFO about a timer event only works one time. Subsequently pressing
INFO results in the current program’s information being displayed in the normal way.

When the Receiver is Off
If the receiver is off when a scheduled timer occurs, the receiver will:
•
•
•
•

DVR—Remain off (in standby mode), but will record the scheduled event.
Auto Tune—Turn on for the event duration.
Reminder—Turn on at the scheduled time. After a period of time, if you do nothing,
the receiver will turn off again.
Ext—Turn on for the event duration and tells the connected external device
to record.

Record Future Programs
Using the Timers List

Special Considerations When Using Timers
•

For Locked Programs—You must enter the receiver password before you can create
an automatic timer. You can create a manual timer for a locked program without
entering the password. However if you do this, when the timer starts, the receiver may
display only an error or password-entry menu screen.

•

For Pay-Per-View Programs—You must order a Pay-Per-View program or event
when you create an event timer for it.

•

For Blacked Out Programs—If you set a timer for a program or event that is blacked
out in your area, then when the timer occurs, the receiver may only display an error.

USING THE TIMERS LIST
3

1 Press MENU on the remote and select Daily Schedule.
2 Select Timers for the Timer List screen.
3 You can manage the timers from the Timer List screen. Select from the Sort, Set Priority,
Edit List, Manual Timer, or DISH Pass options. Select Done when finished.

USING THE DAILY SCHEDULE
With the Daily Schedule use the ARROWS to select a future program and Skip or Restore
an event timer. You can also choose to Protect it, or view the start early/end late settings.

•

To change the start early/end late setting, select the event within the Timers List.

•

If the program is included in a DishPASS timer, you cannot change the start early or
end late times on an individual occurrence; it must be changed within the DishPASS
timer, selected from the full event Timers List.

•

Press PAGE UP to see the previous days' timers. Review these timers if you want to
see timer results (for example, if a timer recorded successfully or why it might have
been skipped).

Chapter 9
Setting Up an Automatic Timer

SETTING UP AN AUTOMATIC TIMER

1 Find a program or event to record that starts in the future using the Program Guide or
Browse Banner. The program can be a satellite or over-the-air TV program (see page 125
for information and instructions on connecting an over-the-air antenna to your receiver).

2 Select the future program or event. The Create Timer screen displays.
3 Select one of the Timer Types (see page 64 for more details).
4 Select the Timer Frequency (see page 64 for more details).
5 Select any Options (see page 65 for more details), as applicable.
6 Select Set Priority if you would like to change the current priority of the event timer (see
page 64 for more details).

7 Select Create Timer to save the new event timer.

Record Future Programs
Setting Up a Manual Timer

SETTING UP A MANUAL TIMER
4-6

8-9

1 Press the MENU button and select Daily Schedule. You can also press the DVR button
three times for quick access to the Schedule screen.

2 Select Timers.
3 Select Manual Timer.
4 Select one of the Timer Types (see page 64 for more details).
5 Select the Timer Frequency (see page 64 for more details).
6 Select the channel (may be either satellite or over-the-air TV). Use the UP/DOWN
ARROWS, PAGE UP/DOWN, or NUMBER PAD buttons to find the specific channel.

7 Select Edit Time.
8 Set the Start Time and End Time, including either AM or PM for each.
9 Set the Date.
10 Select Done.
11 Select Create Timer to save the new event timer.

Chapter 9
Setting Up a DishPASS™ Timer

SETTING UP A DISHPASS™ TIMER
DishPASS lets you create timers to record programs automatically based on results of
your search criteria. When the DVR finds programs listed that meet your search criteria, it
will automatically set a timer to record that program. As the Program Guide is updated,
DishPASS will continue to find and record newly listed programs or events based upon
your search criteria. Note that DishPASS only finds programs on satellite TV channels.
An example of how to use DishPASS might be that you saw a movie in a theater and you
want to watch it again as soon as it is available on a movie channel. Use the Exact Match
and Title options, and then type the exact title of the movie. If the movie is made available
on a movie channel you subscribe to, the receiver will automatically set a one-time event
timer to record that movie for you.

1 Press the MENU button and select Daily Schedule.
2 Select DishPASS.
3 Select your preferred Search Method:
•
•
•

Title—Search for programs or events by their titles.
Info—Search for programs whose descriptions or titles contain specified keywords.
Optionally, select Exact Match if you want to find exactly what you’ve entered in either
the program title or info, when you select the Title or Info, respectively.

4 Enter your search criteria. You can use the virtual on-screen keyboard, or you can use the
letters above the NUMBER PAD buttons on the remote control (similar to texting on
certain mobile phones) while the highlight is in the Enter Search Criteria field. See Using
Text Fields on page 23 for instructions.

5 Select any Options as described on page 65, if applicable.
6 Select Create Timer. When the receiver has completed your search, the Timer Schedule
screen will display the results. Note: After entering your search words and selecting
Create Timer, be sure to review the timers that DishPASS has created—some may not be
what you are expecting. You can:
•
•

Choose any selected events you want to Skip. Review timers for future events often.
Adjust your search terms and/or method. Select Set Priority to change the priority of
your DishPASS. To adjust your search further, delete the unwanted DishPASS timer
and try the following:
— Change your DishPASS search term(s) to be more specific.
— Select Exact Match with the Title or Info.
— Choose DishPASS when you select a future program within the Program Guide,
Browse Banner, or Search results. This will enter the program's exact title for you.

7 Select Done when finished with your new DishPASS timer.
70

Record Future Programs
Deleting a Timer

DELETING A TIMER
3
4

1 Press the MENU button and then select Daily Schedule.
2 Select Timers and then Edit List.
3 Select the timers you wish to delete.
4 Select Delete. A pop-up window asks you to confirm your choice(s).
5 Select Yes on the pop-up screen. The timer(s) you selected are now deleted.

Chapter 9
Tips

TIPS
•

•

•
•

Make sure the Updates feature is enabled, as described on page 108. By enabling
this feature, the Electronic Program Guide (EPG) always will have the most up-to-date
information, and your DVR can automatically adjust or create timers accordingly.
Weekly, Daily, and Monday-Friday timers move only if the program is within one hour
earlier or four hours later than the original time for which the timer was set. These
timer frequencies will adjust their length if their event’s time block is extended.
DishPASS recordings may fill DVR storage quickly. If you have other timers you know
you don't want to be recorded over, choose Protect on those important programs.
DVR Timers set for sporting events automatically end late by 60 minutes to allow for
overtime. If you want to change this setting, use Options when you set up the timer.

QUESTIONS
•

•

Why is my receiver recording programs I didn’t schedule? A DishPASS timer
may include more programs than you initally planned. If you’d like to refine your
search, delete the DishPASS timer and start again as described on page 70.
Why did the receiver delete a program that I recorded? If your recording was
unprotected and the receiver’s hard-disk drive fills up, your DVR deletes the oldest
unprotected recording. You can protect your recordings as described on page 65.
Where can I go to find out why the receiver didn’t record something that I had
scheduled? Look at your Daily Schedule screen and refer to Reasons Why Timers
are Skipped on page 66.

Remote Control Setup

Personalizing Your Remote Controls

What you’ll find in this chapter:

• IMPROVING RECEIVER CONTROL
• OPERATING OTHER DEVICES
• THE RECOVER BUTTON
• SENDING DISCRETE POWER ON AND OFF

Chapter 10
Improving Receiver Control

IMPROVING RECEIVER CONTROL
These instructions help you improve your remote control settings to best operate your
satellite receiver.

Changing the Address for Remote Control 2
Because UHF radio signals travel longer distances and can pass through walls, a
neighbor’s remote may be able control your receiver by mistake. To keep this from
happening, you can change the remote address. Also, you can use these instructions to
change the address on Remote Control 1.

1 Press the SYSTEM INFO button on the receiver's front panel. The System Information
screen displays on the nearby TV and shows the current Remote Address.
Write down the Secondary Remote Address:
If you are changing the address for Remote Control 1, write down
the Primary Remote Address:

2 Press and hold the SAT button on your remote control for about three seconds, until all of
the mode buttons light up, and then release SAT.

3 Use the NUMBER PAD buttons to enter any number between 1 and 28, but not the one
you wrote in step 1. If you wrote down an odd number in step 1, choose an even number;
if you wrote down an even number, choose an odd number to enter here. See page 75.

4 Press POUND (#). If you entered the address correctly, the SAT mode button light will
flash three times.
Write down the number you entered:

5 Press and release the remote control’s RECORD button. Make sure the Remote Address
you see on the System Information screen is the same as the one entered in step 3. If it
isn't, the remote cannot control the receiver. If it is the same number, your remote is linked.

6 Press the SELECT button on the receiver’s front panel (or on your linked remote control)
to close the System Information screen.

Remote Controls
Improving Receiver Control

Checking the Remote Control Address

1 Press and hold the SAT mode button a few seconds until all of the mode buttons light up,
then release SAT.

2 Press POUND (#) twice. The SAT mode button will flash the same number of times as the
address number (for example, three flashes means address 3).

Confirming Remote Control Operation

1 Make sure the remote control has fresh batteries installed and is in SAT mode.
2 Press the SYSTEM INFO button on the receiver’s front panel to display the System
Information screen on the nearby TV.

3 Press and release the RECORD button on the remote control:
•

Remote Control 1—The Primary Remote Address in the System Information screen
changes to match the address preset in your TV1 remote control. Typically, the remote
control for the nearby TV is set to IR only, unless you have received an IR/UHF Pro
remote control replacement kit.

•

Remote Control 2—The Secondary Remote Address in the System Information
screen changes to match the address preset in your TV2 remote control. Oddnumbered remote addresses will automatically use UHF Pro Band A, while evennumbered addresses will use UHF Pro Band B. If you have two UHF Pro remote
controls in your home, ensure that one uses an odd-numbered remote address and
the other an even-numbered address. If you have more than two DISH remote
controls, then consult the System Information screen on each of the receivers to
ensure that all the IR/UHF Pro remote controls use different remote addresses.

4 Select Done to close the System Information screen.
5 Confirm the remote operates your receiver by pressing the POWER button on the remote
to turn the receiver on or off (standby).

Chapter 10
Improving Receiver Control

Adjusting the Remote Control Antenna
Be sure to point the remote control antenna (back of the receiver) straight up so you can
use the remote control from as far away as possible. Don't let the antenna touch anything.
If your UHF Pro Remote Control 2 isn't working well from far away or
another room, you may be experiencing interference from objects near your
receiver. To improve your remote control's range, try the following:
– Place the receiver higher than all of the other equipment in your cabinet
or entertainment center.
– Provide space above the receiver so that the remote control antenna can
be installed pointing straight up. If you cannot install the antenna straight
up, tilt the antenna at no more than a 30° angle from vertical.
– Place the remote control antenna outside the entertainment center by
using an optional coaxial cable to connect the antenna to the receiver.
– Try moving the receiver itself to other suitable locations.
– Move any nearby over-the-air antennas away from the remote control
antenna. Do not sit an over-the-air antenna on top of your receiver.
– Install a UHF attenuator. See Installing a UHF Attenuator on page 77 for
more details.

Changing UHF/IR Using the Switch
Your TV2 remote control has a switch to change from sending both IR and UHF signals to
sending only IR. The switch comes preset to the UHF position, which sends both types of
signals, but if you have a clear line of sight to the satellite receiver you’re controlling with
this remote, then you can change the setting to the IR position to lessen the likelihood of
another UHF remote interfering with yours. This is applicable in Dual User mode for TV2.

2 Use a small screw driver or a paper clip to carefully change the switch

1 Remove the battery cover from the back of the TV2 remote control.

3 Put the battery cover back onto the back of the remote control.
4 Use the SYSTEM INFO button on the receiver’s front panel to access the
System Information screen.

5 Press and release the RECORD button on the remote control.
6 Make sure the System Information screen shows the correct information:
•
•

Switch position UHF—IR/UHF Pro
Switch position IR—IR only

UHF

setting (typically from UHF, the default, to IR).

Remote Controls
Improving Receiver Control

Installing a UHF Attenuator
Unwanted UHF signals may interfere with signals from the remote control to the receiver.
To prevent such interference, you can install a 10 dB attenuator (available from many
electronics parts stores). Adding this attenuator will help keep out stray UHF signals, but it
will also cut down how far away your remote control can operate the receiver.

1 Remove the remote control antenna from the
REMOTE ANTENNA input on the receiver’s back
panel.

2 Attach a 10 dB attenuator directly to the REMOTE
ANTENNA input.

3 Attach the remote control antenna to the newly
installed attenuator.

Chapter 10
Operating Other Devices

OPERATING OTHER DEVICES
To use the remote to control other devices (such as a TV, VCR, DVD/Blu-ray DiscTM player
tuner, amplifier, or another compatible DISH receiver), you must first program it to control
these other devices. You can do this by any of the following procedures:
•
•
•
•

Programming Using Device Code Tables on page 82.
Programming Using Device Code Scan on page 83.
Learning from Another Device’s Remote on page 85.
Using the System Wizard on page 87.

Remote Control Modes
Use the remote control’s mode buttons, SAT (satellite receiver), TV (for a TV), DVD (for a
VCR or a DVD/Blu-ray Disc player), and AUX (“auxiliary,” for a second TV, DVD/VCR,
tuner, amplifier, or a second DISH receiver) to set the remote control to the right mode for
each device. To change the mode, firmly press the button for the device you want the
remote to control. The mode button lights for about two seconds to show you’ve set the
remote to that mode.

Limited Mode
You can program your remote control in Limited Mode to keep from accidentally changing
the channel on your TV or VCR. When you use the remote to control your TV in Limited
Mode, you will only be able to use the POWER, MUTE, and VOLUME buttons. Also, when
you use the remote to control your VCR (using the button for a DVD or AUX device) in
Limited Mode, you will only be able to use the POWER and VCR function buttons.

Turning Limited Mode On and Off

Press and hold the
correct Mode button until
all Mode buttons light.
Release Mode button

Press PAGE UP to
turn Limited Mode on.
Press PAGE DOWN to
turn Limited Mode off

Press POUND (#)

1 Press and hold the device mode button (for example, TV) for a few seconds until all of the
mode buttons light up. Release the mode button.

2 Press:
•
•

PAGE UP to turn Limited Mode on.
PAGE DOWN to turn Limited Mode off.

3 Press the POUND (#) button on the remote control.

Remote Controls
Operating Other Devices

SAT Auto-Tune
Most snowy, blue, or black screen issues occur because the TV is set to the wrong
channel. Using the SAT Auto-Tune feature helps prevent that issue from occurring on TVs
connected to the receiver’s modulated output (usually TV2). Use SAT Auto-Tune to
program the correct TV channel for satellite viewing into the DISH remote control. When
the SAT button is pressed, the remote sends the programmed channel to the TV. This
feature is enabled by default; however, if you want to use this feature, the channel must be
programmed by following these steps.

Setting a SAT Auto-Tune Channel

1 Make sure the remote control has been programmed to operate your TV.
2 Press and hold the TV button for three seconds until all four device mode buttons are lit.
3 Press the STAR (*) button on the remote control.
4 Using the NUMBER PAD on the remote control, enter the channel number used for
viewing (up to three digits in the range from 002 to 125), for example channel “010.”

5 Press the POUND (#) button on the remote control. The TV mode button flashes three
times to indicate programming was successful.

6 Press the SAT mode button to test the new Auto-Tune feature. The TV channel changes.

Enabling and Disabling SAT Auto-Tune

Chapter 10
Operating Other Devices

Note: SAT Auto-Tune is enabled by default; however, the channel must be set (see
Setting SAT Auto-Tune Channel).

1 Press and hold the SAT mode button for three seconds until all four mode buttons are lit.
2 Press the STAR (*) button on the remote control.
3 Press VOLUME UP to enable SAT Auto-Tune or VOLUME DOWN to disable the feature.
4 Press the POUND (#) button on the remote control.

Removing the SAT Auto-Tune Channel

1 Press and hold the TV mode button for several seconds until it stays lit.
2 Press the STAR (*) button on the remote control.
3 Enter the digits 00 or 000 using the NUMBER PAD.
4 Press the POUND (#) button on the remote control.

Setting SAT Auto-Tune for DVD/VCR

1 Make sure your remote control operates your DVD/VCR.
2 Press and hold DVD Mode button for three seconds until all four Mode buttons are lit.
3 Press the STAR (*) button on the remote control.
4 Enter the channel used for viewing (up to three digits in range of 002 to 125), for example
channel “003” or “004.”

5 Press the POUND (#) button on the remote control.
80

Remote Controls
Operating Other Devices

Removing SAT Auto-Tune for DVD/VCR

1 Press and hold DVD until it stays lit.
2 Press the STAR (*) button on the remote control.
3 Enter 00 or 000.
4 Press POUND (#).

Combination Devices
If you are programming the remote to control a combination device, such as a TV/VCR or
a TV/DVD, program the remote control in one mode (TV), and then repeat the procedure
in the other mode. For example, to program the remote to control a TV/VCR using codes
622 815, follow the instructions to program the remote in TV mode using code 622, and
then repeat the instructions to program in DVD mode to control the VCR using code 815.

Chapter 10
Operating Other Devices

Programming Using Device Code Tables
Set up the remote to control other devices using the manufacturer codes listed with your
DISH remote. In the instructions below, the column on the left contains basic procedures
to perform and the column on the right provides any additional information, if applicable.

Instructions

Additional Information

Turn the device on.

Use the device’s front panel buttons or its own
remote control.

Find the brand name of the device in the
tables included with your remote control.

If the brand isn’t listed, see Programming Using
Device Code Scan on page 83.

Press and hold the mode button until all the
other mode buttons light up, then release
the button. The mode button flashes.

For example, for a TV, press and hold the TV mode
button until all of the other mode buttons light. When
you let go of it, the TV mode button will flash.

For AUX mode only. Press 0 for a TV, 1 for
a VCR, or 2 for a tuner or amplifier.

If you’re not programming in AUX mode, skip to
step 5.

Enter one of the three-digit device codes
from the table using the NUMBER buttons.

The three-digit device code is for the brand name of
your device that you found in step 2.

If you want to program Limited Mode,
press 1. If not, skip to step 7.

See Limited Mode for more information.

Press the POUND (#) button.

If you entered the code correctly, then the device
mode button flashes three times.

Press POWER to turn off the device. If the
device does not turn off, go to step 10.

If the code works, then the device should turn off.

Turn the device back on and try some other
buttons to make sure they work. If the code
works for other buttons, you can stop here.

Sometimes POWER works when other buttons
don’t. If in Limited Mode, try VOLUME or MUTE.

If the code doesn’t work, repeat steps 3
through 9 with another device code from
the tables.

Try every code listed in the tables for your brand
until one works for your device.

If you can’t find a code that works, then try
Programming Using Device Code Scan on
page 83.

Remote Controls
Operating Other Devices

Programming Using Device Code Scan
If the code for your device is not included with your remote list containing the manufacturer
codes, or if you could not find a code that worked for your device, use this procedure to
scan through the remote control’s memory for the device code. In the instructions below,
the column on the left contains basic instructions and the column on the right provides
additional information.

Instructions

Additional Information

Turn the device on.

Use the device’s front panel buttons or its own
remote control.

Press and hold the mode button until all the
other mode buttons light up, and then
release the button. The device mode button
flashes.

For example, hold the TV mode button until all of the
other mode buttons light up. When you let go, the TV
mode button will flash.

For AUX mode only. Press 0 for TV, 1 for
VCR, or 2 for an audio tuner or amplifier.
Then press the STAR (*) button.

This step is for specifying the type of device that will
be programmed in AUX mode. If you’re not
programming in AUX mode, please skip to step 4.

Press the remote’s POWER button.

This puts your remote into code scanning mode.

Press the UP or DOWN ARROW
repeatedly until the device turns off.

As you press the UP or DOWN ARROW, the
remote tries each code in its memory to see if it can
turn off your device. When the device turns off, you
have found a code that might work with your device.
Note: The mode button for the device will flash
rapidly eight times when you’ve scanned through all
the available codes for the specified device.

Press the POUND (#) button.

The device mode button flashes three times and
saves the code you found.

Turn the device back on and try some other
buttons to make sure that they work also.

Sometimes POWER works when other buttons
don’t. If in Limited Mode (see step 6 on page 82),
also try VOLUME or MUTE.

If necessary, repeat this procedure until
you’ve tried all the different codes and
chosen the one that works best with your
device.

You may need to repeat the scan to find the best
code for your particular device.
Note: This process could be lengthy, because of this
remote control’s very large device-code database.

Chapter 10
Operating Other Devices

Checking the Device Codes
Use these steps to find the device code you’ve set for each remote control mode (TV,
DVD, and AUX).

Instructions
1 Press and hold the mode button until
all the other mode buttons light up, and
then release the button. The device
mode button flashes.

2 Press the POUND (#) button twice.
Watch the mode light to determine your
code. The mode button flashes the
number for each digit of the device
code, with a pause between the groups
of flashes. A quick flash is for zero (0).

Additional Information
For example, hold the TV button until all of the
other mode buttons light. When you let go, the
TV mode button will flash.
For example, if the code is 570, the mode
button flashes five times, pauses briefly,
flashes seven times, pauses again, and flashes
once very quickly.

For AUX mode: The first group of
flashes indicates what the AUX mode
controls. A quick flash (zero) before the
three-digit code is for a TV, one regular
flash is for a VCR/DVD, and two
flashes is for an audio tuner or
amplifier.

For example, if the TV code is 570, the AUX
mode button flashes once very quickly
(indicating 0 for TV), pauses briefly, flashes five
times, pauses again, flashes seven times,
pauses once more, and flashes once quickly.

For a satellite receiver programmed
in AUX mode: The AUX device mode
button will flash the same number of
times as the remote address number.

For example, if the receiver address is 3, the
AUX mode button flashes three times.

For Limited Mode: If you have
programmed a TV (or VCR) in Limited
Mode, the device mode button flashes
once at the end of the flash sequence.

Remote Controls
Operating Other Devices

Learning from Another Device’s Remote
Use this procedure if you are unable to find a code that allows your DISH remote to control
your device or if some of the commands are not functioning as you expect after
programming your DISH remote to control your device (in TV, DVD, or AUX modes). Use
this procedure to have your DISH remote learn commands of the other device’s remote
control.

The remote control can learn commands in two ways:
•

You can follow the instructions for using device codes to program a specific mode, and
then learn commands that add new or overwrite existing functions of the remote
control’s buttons in this mode. For this type of learning, any remote control button
without a learned command keeps the pre-existing command (if any) for that
programmed device code.

OR
• Each button on this remote control can learn a command from the equipment’s
original remote control. For this type of learning, any remote control button without a
learned command will have no function for that programmed device.
Learning can occur only on in TV, DVD, or AUX modes. The Mode buttons (SAT, TV, DVD,
and AUX) cannot learn a command. For each Mode button, the POWER button can be
learned to turn the devices associated with that Mode on and off.
Note: The TV POWER button turns the TV on and off in all Modes. It cannot be learned.
Note: The remote times out if a button is not pressed within 20 seconds. If the remote
times out, then start the learning process over again.
To “teach” your DISH remote control buttons specific commands for your devices,
complete the following

Chapter 10
Operating Other Devices

Instructions
1 Ensure the DISH remote is working with
the receiver.

2 Place both your DISH remote and the
original devices’s remote control on a flat,
stable surface. Point the front of the original
device’s remote to face the small square
(IR window) on the front, left-handed side
of the DISH remote as seen on page 85.

3 On the DISH remote, press and hold the
Mode button you want to use for the device
until all the mode buttons light up, and then
release it.

4 To start learning commands for this mode:
•

•

If you've found a code for the
device and programmed it into the
remote, press and release
RECALL (the Mode ligth goes
offwhen RECALl is pressed and
comes on when release), then
press and hold the RECORD
button for about three seconds
until the Mode button is lit again.
If the device code has not been
programmed for that device or if
you are unable to find a code,
press and hold the RECORD
button for about three seconds
until the Mode button is lit.

Additional Information
See Checking the Remote Control Address on
page 75.
Holding either remote control in your hand may
cause learning to fail. The remotes should be
no more than 3” apart.

Hold the Mode button for approximately three
seconds. Your selected mode button will blink.

To find and program the device code, use the
instructions for Programming Using Device
Code Tables on page 82 or Programming
Using Device Code Scan on page 83.

The device mode button that you selected
remains lit while learning.

5 On the DISH remote, press and release the
button you want the DISH remote to learn
from the original device’s remote. The
Mode light goes off and comes back on.

6 On the original device’s remote control,
press and hold the button you want
learned until the Mode light goes out and
comes back on.
•

•

If the DISH remote learns the
command, the device mode light
flashes off and then back on.
If the mode light flashes three
times and remains lit, the DISH
remote did not learn the command.

You may need to try pressing the button on the
original device’s remote several times for the
DISH remote to learns the command.

Remote Controls
Operating Other Devices

7 After a button has learned a command
successfully, repeat step 5 and step 6 until
all commands you want have been
learned.

8 Press and release one of the Mode buttons
on the DISH remote to end the learning
sequence. This saves all the commands for
that mode and exits learning to return to
normal remote control operation.
To cancel learning, do not press any buttons on either remote control for at least 30
seconds. The DISH remote control times
out of learning and returns to its normal
operation.
Note: No learned commands are saved if
the DISH remote control times out before
completion of learning.

The learning sequence also ends if the remote:
• Runs out of memory for learned
commands, whereupon it saves
the commands you have learned
for equipment in this mode, exits
learning and returns to its normal
remote control operation. Then the
DISH remote cannot learn any
additional commands.
• Batteries are too low for learning,
when all the mode buttons blink
quickly eight times. Learning ends
with no learned commands
saved, and the DISH remote
control returns to its normal
operation. Change the remote’s
batteries.

Using the System Wizard
By pressing and holding the ZERO (0) key on your DISH remote control, you enter the
System Wizard on your receiver. The remote must be no more than 10 feet from the
receiver. Make sure the receiver is not blocked and you do not move the remote or the
while accessing the System Wizard.

The System Wizard feature can help you diagnose certain problems you may be having
with your DISH remote control’s operation, including:
•
•
•

Remote Is Not Recognized
Adjust Remote Configuration
Back Up Receiver and Remote Settings

Chapter 10
Operating Other Devices

Remote Is Not Recognized
The remote control may not be immediately recognized by your receiver.

4
Continue

Select Continue
Press and hold zero
to open the System
Wizard screen

System Wizard screen displays
and says the receiver does not
recognize the remote

Setup is complete

1 Press and hold ZERO (0) to open the System Wizard.
2

The System Wizard screen says the receiver does not recognized the remote.

3 To use the remote with the receiver, select Continue. Information transfers to enable
remote use.

4 The setup is complete. Select Continue to watch TV.

Adjust Remote Configuration
You may see a screen asking you to adjust the physical configuration of the remote
control.

System Wizard screen displays
and indicates if the remote is
configured to IR or UHF.

Reconfigure

Select
Reconfigure

Continue

To keep the current
configuration,
select Continue

UHF

Continue

Select the remote’s
configuration and adjust
the remote to match the
picture on the screen.
Select Continue.

A message will
appear on the
screen that the
conflict is resolved.

1 The System Wizard screen describes if the remote is configured to IR or UHF.
2 To keep the current configuration, select Continue.
OR
Select Reconfigure. Settings will take a few minutes to transfer. Do not move the remote
or the receiver during this process.

3 Select the desired remote configuration on the screen and adjust the remote to match the
screen configuration.

4 A message appears indicating the conflict is resolved. Select Continue to watch TV.
88

Remote Controls
Operating Other Devices

Back Up Receiver and Remote Settings
Select Advanced to back up your receiver and remote control settings including Timers,
Favorites, and Locks.

4
Next
Advanced

From the System Wizard
screen, Select Advanced

Select Back up my
settings now and
select Next.

Select from Full
system backup, Back
up receiver settings, or
Back up remote
settings. Select Next

A message appears
that the back up is
complete.

1 Press and hold the ZERO (0) button to access the System Wizard. If no other conflicts
appear, select Advanced.

2 Select Back up my settings now and select Next.
3 Select Full System Backup, Back up receiver settings, or Back up remote settings.
Select Next. Transferring may take a few minutes. Do not move the remote or the receiver
during this process.

4 When the back up is complete, a message appears that the back up is complete. Select
Continue to watch TV.

Chapter 10
Operating Other Devices

Controlling a Tuner or Amplifier
Use the following remote control buttons to control a tuner or amplifier. When the remote
control is set up, press the AUX device mode button to set the remote to AUX mode. The
AUX mode button will stay lit for two seconds to show you’ve set the remote to AUX mode.
Make sure to keep the remote in AUX mode to use the following buttons.

AUX Mode
To use the features described in this section, make sure
you are in AUX mode by pressing the AUX Mode button.

Power

AUX

Press this
button for
AUX Mode

Turns the
tuner/amplifier
on and off

Volume & Mute Buttons
Control tuner/amplifier
volume

Select/Arrows
Button
Channel up/down
with the Arrow buttons.
Change tuner/amplifier
inputs with the Select
button

Switching Between TV and Tuner/Amplifier Volume
Adjustment
When the remote control is set up to operate your TV, the VOLUME and MUTE buttons
will adjust your TV volume by default. If you prefer the volume and mute functions of the
remote control to adjust the volume of a remote-controllable audio tuner/preamp or
amplifier device instead of the TV, this capability can be set up using AUX mode of the
remote control.

Remote Controls
Operating Other Devices

To Use a Tuner or Amplifier's Volume Control

1 Press and hold the AUX button until all the mode buttons are lit, then release it.
2 Press the POUND (#) button.
3 Press the PLUS side of the VOLUME button.
4 Press ZERO (0).
5 Press POUND (#). The AUX button flashes three times.
6 To confirm the VOLUME buttons are operating the tuner/amplifier’s volume control, press
SAT Mode.

7 Test the volume to make sure the device works. Your tuner/amplifier’s volume should
change rather then your TV’s volume.

To Use a TV’s Volume Control

1 Press and hold the TV button until all the mode buttons are lit, then release it.
2 Press the POUND (#) button.
3 Press the PLUS side of the VOLUME button.
4 Press ZERO (0).
5 Press POUND (#). The TV button flashes three times.
6 To confirm the VOLUME buttons are operating the TV’s volume control, press SAT Mode.
7 Test the volume to make sure the device works. The TV’s volume should change.

Chapter 10
Operating Other Devices

Programming to Control a Second Satellite Receiver
If you have another DISH satellite receiver installed in your home, you can use the remote
in AUX mode to control it along with your new receiver. When you program the remote to
control another receiver, the remote will send out IR signals to the receiver so the line-ofsight to the second receiver must be unobstructed. You can program the remote to control
most other DISH receivers except the following models:
•

You cannot control TV2 programming on a DISH 322, ViP222, ViP222k, ViP622 DVR,
ViP722 DVR, ViP722k DVR, DISH Player-DVR 522, 625, and 942 receivers.

•

The DishPlayer 7100/7200 receiver cannot be controlled by current-model remotes.

1 Turn on the other receiver and use the front-panel button to display its System Info screen.
Write down the receiver’s address:

2 Press and hold the AUX mode button until all the other mode buttons light up, and then
release AUX. The AUX mode button flashes.

3 Press the 3 button on the remote control’s NUMBER PAD.
4 Use the NUMBER PAD on the remote to enter the address you wrote in step 1.
5 Press the remote control’s POUND (#) button. The AUX mode button blinks three times.
6 Press RECORD and ensure the remote control’s address matches the address displayed
on the receiver.

Remote Controls
The Recover Button

THE RECOVER BUTTON
Use RECOVER if you have a snowy, all blue, or black screen on your TV and cannot get
the picture back from your satellite receiver. When you press RECOVER as described, the
remote control sends commands to your TV to change channels or video inputs to get
back to watching satellite programming. This procedure works only if you have
accidentally changed the TV channel or video input. It does not recover lost satellite signal
(See Troubleshooting on page 134 for more information).
Note: The remote must be programmed to control the TV (and VCR, if applicable) in order
for RECOVER to work as described.
Note: The RECOVER feature will first try to tune your TV to channel 3, then to channel 4,
and then change to other video inputs with each press of the RECOVER button. You may
need to press the RECOVER button up to 30 times to recover your satellite TV video. If
RECOVER has been programmed to use a specific channel, RECOVER will tune the TV
to this specific channel first (for example, to channel 60).

Programming the Recover Button for Remote Control 2
When your Remote Control 2 is shipped from the factory, the RECOVER button is set up
to restore satellite TV viewing by tuning your TV (or VCR) to channel 3 or 4, and other
input(s). The following instructions describe how to program the RECOVER button to tune
your remote TV (or VCR) back to a selected TV channel.

1 Turn on your TV and program Remote 2 to control your remote TV (see and page 82
and 83.

2 Press and hold the TV mode button until all the Mode buttons light up.
3 Press STAR (*).
4 Enter the specific three-digit number channel that you use to watch TV2 programming.
(For two-digit number channels, use a zero first. For example, enter channel 60 as 060.)

5 Press and hold POUND (#). The TV mode button will flash three times.

Chapter 10
The Recover Button

Using the Recover Button
The following setup is required to use the RECOVER feature:
•
•
•

The remote control must be set up to control the TV and, if installed, the VCR.
If a VCR is installed, then it must be connected as shown on page 124.
On a remote TV, the RECOVER button must be programmed to tune your remote TV
to the specific channel set to receive TV2 programming (for example, channel 60),
using the instructions shown on page 93.

1 Turn on your TV if it isn’t already on.
2 Press and hold the RECOVER button until all the Mode buttons light up.
3 Press the RECOVER button again and wait for the TV or DVD mode buttons to flash once
then all four Mode buttons flash once.

4 When the System Info screen displays, your satellite programming is recovered. Press
SELECT to exit this screen.

5 If the System Info screen doesn’t display, repeat Steps 2 and 3 until the System Info
screen appears.
Note: Press any remote control button other than RECOVER to end this procedure.
Note: If the RECOVER button is not programmed to a specific channel, then RECOVER
will first try to tune your TV to channel 3, then to channel 4, and then other video input(s)
with each press of RECOVER. You may need to press RECOVER up to 30 times to
recover your satellite TV video. If RECOVER is programmed to a specific channel (see
page 93), RECOVER will tune the TV to that specific channel (for example, channel 60).

Remote Controls
Sending Discrete Power On and Off

Removing the Recover Button Channel Programming
The following instructions describe how to reset the RECOVER button to the default, of
restoring satellite viewing by tuning your TV (or VCR) to channel 3, 4, and other inputs.

1 Press and hold the TV mode button until all mode buttons light up.
2 Press STAR (*).
3 Press the ZERO (0) button three times.
4 Press POUND (#) and the TV mode button will flash three times.

SENDING DISCRETE POWER ON AND OFF
Installers use discrete power on and power off IR commands when programming macro
commands into universal remote controls. Using an on-only or off-only command is more
effective than a toggle on/off command when trying to make sure the satellite TV receiver
is reliably in one state or the other. To use these discrete power on and power off
commands, complete the following:

2
SAT

Press
SAT Mode
until all mode
buttons light up

Press VOLUME UP
for discrete power on
or press VOLUME DOWN
for discrete power off

Press any
button
to end this
procedure

Press
POWER

Program the
remote control

1 Program the remote control to control all the devices that you would like to control.
2 Press SAT until all the Mode buttons light up.
3 Press POWER.
4 Press VOLUME UP for discrete power on. Press VOLUME DOWN for discrete power off.
5 Press any button to end this procedure.

Chapter 10
Tips

TIPS
•

If using a specific channel for TV2 (for example, channel 60), TV2’s remote control
must be programmed with a TV2 channel before you can use the RECOVER feature.

•

Place the channel sticker on the remote TV (TV2) and write down the channel set up
to watch DISH satellite programming. These stickers are inside the front cover of this
guide.

•

If you don’t want to accidentally change channels on your TV (or VCR, if applicable),
then you may place the remote control in Limited Mode, as described on page 78.

•

Make sure you have a remote control antenna connected so you can use Remote
Control 2. See page 17 for instructions.

QUESTIONS
•

My remote doesn’t control my receiver or other components. What should I do?
–
–
–
–

•

Make sure the remote control is in the correct device mode (page 78).
Check that the batteries are working and installed correctly (page 17).
Check the receiver and remote control address (pages 75 and 84).
Check (page 17) or adjust (page 76) the remote control antenna connection.

Why does my receiver change channels or display menus at random? A
neighbor may have DISH remote control set on the same address. Change the
address on your new remote control and receiver as described on page 74. If that
doesn’t fix it, you may have to install a UHF attenuator as described on page 77.

Receiver Customization

Personalizing Your Satellite Receiver

What you’ll find in this chapter:

•
•
•
•
•
•
•
•
•
•
•
•

USING SHARED VIEW
MODULATOR SETUP
USING MULTIMEDIA
USING CALLER ID
CUSTOMIZE THE GUIDE AND CHANNEL LIST
CHANGING LANGUAGES
USING CLOSED CAPTIONING
USING AUDIO OUTPUT
RESETTING TO FACTORY DEFAULTS
SCHEDULING RECEIVER UPDATES
INACTIVITY STANDBY
USING TV EVERYWHERE
97

Chapter 11
Using Shared View

USING SHARED VIEW
Shared View is a feature of Single Mode on your receiver that lets you activate the TV2
audio and video outputs to display the same programming as the TV1 outputs. While
using this feature, both Remote Control 1 and Remote Control 2 for your satellite receiver
can control what is displayed on all TVs connected to the system. This feature is available
only while in Single Mode.

1 Make sure the receiver is in Single Mode.
2 Press MENU, select System Setup and then Shared View.
3 Select Enable View or Disable View.
4 Select Done.
Note: Make sure you are using Remote Control 1 and TV1 because you cannot enable or
disable this feature while using Remote Control 2.
Note: If you do not want to display programming on any TV besides TV1 and you do not
want Remote Control 2 to control the receiver, select Disable View. After you select
Done, TV2 will show a screen in Single Mode that says Shared View is currently disabled.

MODULATOR SETUP
If you have TV1 and TV2 connected to the receiver with coaxial cables (see page 115),
you can decide which channel you’d like to use to view your DISH programming on each
TV. Use Remote Control 1 to view or change this setting on TV1. If you have locked the
receiver, then you’ll have to enter the password to enable TV1’s output on the screen.
Make sure that each TV connected to your system is able to tune to the specific channel
you choose for it before you finish changing the setting on this screen. If more than one TV
is connected to TV2 outputs, all these TVs must be able to be tuned to the channel chosen
for TV2 output.

Receiver Customization
Using Multimedia

USING MULTIMEDIA
Photos
Copy photos from select digital cameras and storage devices to the receiver’s hard-disk
drive for viewing on the connected TV (options vary by receiver model). Now you don’t
have to pass photos around or have a crowd of people hover around your digital camera.

Transferring Photos to Your Receiver
2

3
External USB Devices

Digital Camera

Multimedia

Press MENU and
select Multimedia
Connect receiver to a
digital camera or
other USB supported
device* using the
USB connection

Select the
option under
External USB
Devices

Pic01.jpg
Pic02.jpg

Photo

Send Photos

Pic03.jpg

Manage Device

Pic04.jpg

Get from Device

Pic05.jpg
Pic06.jpg
Pic07.jpg

Under "Photo"
Select
After the transfer
Select the
select Get from
Send Photos process, select
pictures
Device
OK
you want to send to
your receiver

* Some Cameras and USB multimedia devices may not be compatible.

1 Connect the receiver to a digital camera or other USB device using the USB connection.
2 Press MENU and select Multimedia.
3 Select the option under External USB Devices.
4 Under Photo, select Get from Device.
5 Select the pictures you want to send to your receiver.
6 Select Send Photos.
7 After the transfer process is complete, select OK.

Chapter 11
Using Multimedia

Viewing Photos on Your Receiver
1

August 31 2005 10:03am
September 3 2005 9:03am

My DISH Receiver
My Photos

Multimedia

Press MENU and
select Multimedia

December 2 2005 10:03am

Select the
My Photos under
My DISH
Receiver

January 8 2006 11:00pm

Select the
photo folder
you want to
view

4
Slideshow

Play

Select
Slideshow

Select Play
(or set up your
Press the
options then
CANCEL button
select Play)
to exit out of the
slideshow

1 Press MENU and select Multimedia.
2 Select the My Photos under My DISH Receiver.
3 Select the photo folder you want to view.
4 Select Sideshow.
5 Select Play (or set up your options then select Play).
6 Press CANCEL to exit out of the sideshow.

Portable Media Players
You can take your recorded content on the go with a portable media player from
ARCHOS. Visit www.archos.com for compatible models and a free DISH plug-in. An hourlong, standard-definition program will transfer to the ARCHOS in only about five minutes!
Copy protection for certain content may apply. Visit the mydish.com/support/drm website
for more information.

100

Receiver Customization
Using Multimedia

External Hard-Disk Drive
You can expand the storage capacity of your receiver’s DVR by connecting a compatible,
external USB 2.0 hard-disk drive (HDD). With the Archiving feature enabled on your
account (fees may apply), you can transfer programs from the receiver to your external
storage device, and play back programs directly from a connected external drive.

Connect the
External Hard Drive
to receiver’s USB port

Select Yes to manage
the device contents

Purchase an external
USB 2.0 Hard Drive

Under DISH Recordings
select Manage Device or Send to Device

To choose a compatible external hard-disk drive, consider the following:
•
•
•
•
•
•

The hard-disk drive must have a USB 2.0 data connection.
The capacity of the hard drive should be between 40GB and 2TB.
Using a hard-disk drive with an external power supply is recommended. External hard
drives powered only by the USB cable may not function properly with your receiver.
Do-it-yourself expansion kits and expandable storage racks may not be compatible.
Only hard drives that are single-disk units are currently supported.
Dedicate the hard-disk drive for use only with your DISH receiver; do not use the drive
for any other purposes, such as the backup and storage of computer files.

To use the external hard-disk drive feature:

1 Purchase a USB 2.0 hard-disk drive from a consumer electronics retailer.
2 Connect the drive to one of the receiver’s two USB ports, making sure to follow any
connection instructions that came with the hard-disk drive.
Note: Currently, the receiver supports having one USB device connected at a time. If you
have a second USB device such as a digital camera or portable media player connected
to the receiver, you should disconnect it before connecting the external hard-disk drive.

3 If the external hard-disk drive is compatible, you’ll see a pop-up message screen
confirming the multimedia device’s connection and asking if you want to manage its
contents. Select Yes.

4 Under DISH Recordings, select either Manage Device or Send to Device to add and
delete archived DVR content.
Note: To manage the device contents, press the DVR remote button and select My
Media. Then select under External USB Devices, My Media to manage the external hard
drive’s content.

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Chapter 11
Using Caller ID

USING CALLER ID
Caller ID displays on your TV if you subscribe to Caller ID from your local phone company.
To use this feature, make sure you have a phone line connected to the receiver, Caller ID
is enabled on your phone line, and that the Caller ID option is selected on your receiver.

Setting Up Caller ID Display
Use these instructions to enable or disable the Caller ID feature on your receiver.

1
MENU

System Setup

Installation

Caller ID

1 Press MENU and select System Setup. Select Installation and then Caller ID.
2 Select Enable Caller ID or Disable Caller ID.
3 Select Done.

Caller ID Screens
When you receive a call, you will see a Caller ID pop-up screen.

You can select OK to eliminate the message. If you do nothing, the message will
disappear after about 20 seconds.
If you are using a menu screen when a call comes in, you will see a different Caller ID
pop-up screen. You can select OK to eliminate the message.

102

Receiver Customization
Customize the Guide and Channel Lists

Using Caller ID History
Your receiver also stores a history of the incoming calls. Use the following instructions to
view and delete numbers from your Caller ID History.

1
MENU

System Setup

Caller ID History

1 Press MENU and select System Setup. Select Installation and then Caller ID.
2 Scroll through the list that displays.
3 Select Delete to delete selected histories or Clear List to delete all histories.
4 Select Done.

CUSTOMIZE THE GUIDE AND CHANNEL LISTS
You can set up the on-screen Program Guide to list channels in descending order, with the
highest channel number displayed at the bottom of the TV screen, or in ascending order,
with the highest channel number displayed at the top of the screen. The default setting is
to list channels in descending order.

Preferences

Guide Format

Press MENU and
select Preferences,
then Guide Format

Select Higher to Lower
or Lower to Higher

3
Done
Select Done

1 Press MENU and select Preferences, and then select Guide Format.
2 Select Higher to Lower or Lower to Higher under Channel Order Top to Bottom.
3 Select Done.

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Chapter 11
Customize the Guide and Channel Lists

Changing the Guide Display
The receiver comes set to display the Program Guide with video in the upper right corner.
However, you can change the way the Program Guide displays on your TV screen.

3
Done
Preferences

Guide Format

Select from the
guide display options

Select Done

Press MENU and select
Preferences, then Guide Format

1 Press MENU and select Preferences, and then select Guide Format.
2 Select one of the following Guide Format options:
•

Small—This option is the default option. The Program Guide displays video in the
upper right corner and six rows of channels per page.

•

Medium—Choose this option if you would like larger text on your Program Guide. The
Guide displays video in the upper right corner and four rows of channels per page.

•

Large—Choose this option i if you would like to see video in the upper right corner
and three rows of channels per page.

3 Select Done.

Channel Display Preferences
The Channel Preference option on the Guide Format menu allows you to customize how
your HD and SD channels display in the Program Guide.

3
Preferences

Guide Format

Press MENU and select
Preferences, then Guide Format

Select from the
Channel Preferences in the
guide display options

1 Press the MENU button, select Preferences, and then Guide Format.
2 Choose a preference for channel display in the Program Guide and the other channel lists
under Guide Format:

104

Receiver Customization
Changing Languages

•

HD Only—Displays only HD versions of the local channels below 100 at the local
station’s channel number. If an HD local channel is not available, the SD channel is
listed.

•

HD and SD (default)—Displays both HD and SD local channels at the local station’s
channel number (This is also referred to as disabling “HD map down”).
Note: Changing the channel display preference may cause timers on those channels
to be lost. Review your timers list after making changes (see Using Timers List on
page 67.)

3 Select Done.

CHANGING LANGUAGES
You may be able to change the language of some programs. An alternate language may
not be available for all programs. Some programs, such as movies, indicate at the
beginning whether an alternate language or descriptive audio is available. An alternate
language applies only to the audio part of a program and does not change the language
used in the menus displayed by the receiver. Descriptive audio—not included on all
channels and programs—is a feature for the visually impaired that describes what is
happening during a program.

Preferences

Alternate Audio

Press MENU and select
Preferences, then Alternate Audio

3
Done
Select preferred
language

Select Done

1 Press the MENU button, select Preferences, and then Alternate Audio.
2 Select the preferred language.
3 Select Done.

105

Chapter 11
Using Closed Captioning

USING CLOSED CAPTIONING
The receiver has many options for Closed Captioning (CC), which allow you to change the
feature to suit your needs. Also, you can display captions when you play back programs
recorded on the receiver's integrated DVR (Digital Video Recorder), even if you didn't
have them turned on at the time the program or event was recorded. Use the following
questions and table to determine if CC is available at your TV location:

1 Are you watching SD or HD programming?
2 Are you in Single or Dual Mode? Refer to page 15 for information on switching modes.
3 Are you watching the nearby TV (TV1) or a remote TV (TV2)?
Programming Type

Single Mode

Dual Mode

SD Programming

TV1: CC available through the receiver.
TV2: CC available through the receiver.

TV1: CC available through the receiver.
TV2: CC must be enabled on the TV.

HD Programming

TV1: CC available through the receiver.
TV2: CC available through the receiver.

TV1: CC available through the receiver.
TV2: CC must be enabled on the TV.

Note: Not all programming contains any CC information.

/Off

Preferences

Closed Captions

From the list
select Turn Caption
On/Off

Press MENU and
select Preferences,
then Closed Captions

Select CC is on
or CC is off
and select Done

Select from the list
of options

1 Press the MENU button, select Preferences, and then Closed Captions.
2 Select Turn Captions On/Off.
3 Select CC is on or CC is off, then select Done.
4 Choose the display options that match your preferences, then select Done.
•
•
•
•
•
•

106

Caption Font/Size: Select a comfortable font and type size.
Caption Colors: Set the background, letter, and edge colors. Choose the color
combinations that make the captioning easy for you to see.
Caption Edge Style: Set the edge style of the available CC text.
Captioning Service: Select the service that you want to use, if one is available.
Caption Opacity: Choose from Provider, Transparent (see-through), Translucent
(semi-see-through), Solid, and Flashing.
Reset CC Defaults: Reset all closed-captioning options to their default settings.

Receiver Customization
Using Audio Output

USING AUDIO OUTPUT
Dolby® Digital gives you the capability to enjoy program audio in surround sound. An
external decoder is required to enjoy this feature. Refer to your decoder’s user’s guide.
Note: Not all programs or events contain a Dolby Digital sound track.
Your new receiver uses an optical port for outputting digital audio. The optical output can
provide two audio data types: Dolby Digital and Linear PCM (only Dolby Digital can
provide full 5.1-channel sound).

Audio Output

•
•

Dolby Digital/PCM: Select this option only if the stereo system or amplifier can both
decode Dolby Digital and also support Linear PCM digital signals.
PCM Only: Select this option only if the stereo system or amplifier cannot decode
Dolby Digital signals.

The audio output is also dependent on what is present in the program you are watching.
The table below shows what type of output you will hear:
Signal Present in Program
Optical Output Setting

Dolby Digital

PCM

Both

Dolby Digital/PCM
PCM Only

Dolby Digital
PCM (downmix)

PCM
PCM

Dolby Digital
PCM

Note: When both audio signals are present for a program or event, the receiver defaults to
Dolby Digital output unless you have selected PCM Only.
Note: If you have selected Dolby Digital Only but there is only PCM audio in the program,
you will hear nothing. This also applies to the analog-only left/right stereo audio outputs.
•

Line Mode: When you use this setting, in comparison to RF Mode, the dynamic range
is wider, which makes the music and loud noises louder, but voices quieter.

•

RF Mode: When you use this setting, in comparison with Line Mode, the dynamic
range is narrower, which makes music and loud noises quieter, but voices louder.

107

Chapter 11
Resetting to Factory Defaults

RESETTING TO FACTORY DEFAULTS
You can reset the receiver to discard any changes you have made to receiver settings,
except for remote control addresses and locks. Resetting the receiver to factory default
settings also discards all Favorite Lists except for the All Channels, My Channels, and My
HD Channels lists. You cannot reset the receiver to default settings to discard or reset a
password you have forgotten. No one but a DISH Customer Service Representative can
reset the receiver to bypass a password-protected parental control setting or lock.

Factory Defaults

ress
stem et

U and se ect
t en actor

e a

1 Press the MENU button and select System Setup, then Factory Defaults.
2 Select Yes and the receiver will return to the factory default setting.

SCHEDULING RECEIVER UPDATES
The receiver comes scheduled to update the Electronic Program Guide (EPG) information
at 3:00 AM every day. This section describes how to change the Updates settings. This
feature is enabled so that your DVR event data and DishPASS timers remain current.
Note: This feature does not interfere with scheduled event timers.

8
4

1 Press the MENU button, select Preferences, and then Updates.
2 Select the time for daily updates using the Up and Down arrows.
3 Select AM or PM.
4 Select Save.
108

Receiver Customization
Inactivity Standby

INACTIVITY STANDBY
If your receiver is on for a preset period of time without any activity (for example, no
channel changes or use of DVR controls), the Inactivity Standby feature turns off the
receiver so that you’ll always have the latest Program Guide and DISH On Demand (if
available on your model). To change the settings for this feature, complete the following:

8
4

1 Press the MENU button, select Preferences, and then Updates.
2 Select the hours of inactivity before the receiver goes into standby mode using the Up and
Down arrows.

3 Select Save.

USING TV EVERYWHERE
Only DISH allows all the same live TV channels and everything saved to your DVR you
watch at home while on the go via your computer, smartphone or tablet. All you need is
Sling® Adapter and a broadband Internet connection to your ViP722k DVR.

1 Connect your receiver to broadband Internet. See Connecting a Broadband Internet
Connection on page 122. You can verify your connection on the Broadband screen in
Network Settings.

2 Plug in the Sling Adapter to a free USB port on your receiver.
3 Log into dishonline.com on your computer, or download and install our free DISH Remote
Access mobile app for your smartphone or tablet.

4 Enjoy watching your live TV and recordings from your DVR wherever you go!

109

Chapter 11
Tips

TIPS
•

To take full advantage of Dolby Digital 5.1 surround sound, you need a digital optical
audio cable and audio equipment that supports this feature.

•

To use the Caller ID feature on this receiver, be sure to have the receiver connected to
an active phone line and have Caller ID service from your phone company.

QUESTIONS

110

•

How can I see who has called me in the past? Open your Caller ID History by
pressing the MENU button, selecting System Setup, and then Caller ID History.

•

Why is my audio in another language? An alternate language may have been
selected. See the instructions on page 105 to change your preferred language.

•

How can I change the channel order in the Program Guide? You can switch from
ascending order (lowest numbered to highest) to descending order (highest numbered
to lowest) or back, by following the instructions on page 103.

Connections and Setup

Connecting Your Satellite Receiver

What you’ll find in this chapter:

• CONNECTING TO THE NEARBY TV (TV1)
• CONNECTING TO THE REMOTE TVS (TV1 OR
TV2)
• CONNECTING TO YOUR DISH ANTENNA
• CONNECTING THE PHONE LINE
• CONNECTING A BROADBAND INTERNET
CONNECTION
• CONNECTING USING DISHCOMM
• CONNECTING A VCR TO THE REMOTE TV
• CONNECTING AN OVER-THE-AIR ANTENNA
• USING TROUBLESHOOTING TOOLS

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Chapter 12
Connecting to the Nearby TV (TV1)

CONNECTING TO THE NEARBY TV (TV1)
This section describes how to connect the TV1 output ports on the back of your receiver to
a nearby TV. Select one of the following methods.
Note: If you would like to put your receiver in a remote location (for example, inside a
closet, or a cabinet in another room, etc.), be sure to get the replacement remote control
kit that uses UHF Pro signals to control TV1. Call your DISH retailer or go to
www.mydish.com.

HDMI Connections
The HDMI connection provides high-quality audio and HD/SD video to your HDTV or HD
monitor using one cable. If your HDTV or HD monitor has an HDMI connection available,
this is the recommended connection.
Note: Connecting your TV directly to the audio/video outputs of your receiver will assure a
more vivid picture and enhance your viewing enjoyment.

1
2-4
HDMI

Connect receiver
and monitor with
HDMI cable

Turn monitor
and receiver on
and confirm picture

5
Confirm
sound and
volume

1 Connect an HDMI cable between the HDMI connection on the receiver and HDTV set or
HD monitor.

2 Turn on your receiver and TV/monitor using the front panel buttons.
3 Confirm that you are getting a picture from the receiver. Consult your HDTV user’s guide if
you need to change your HDTV to display from the correct Digital Audio/Video input.

4 If you do not see a picture, see No Picture on the Nearby TV on page 113.
Note: In most cases connecting the HDMI cable will provide plug-and-play control of the
HDTV or monitor’s display resolution and other settings. However, your HDTV set may
require selecting a different format to display video from the receiver during its setup.

5 Turn up the volume on your HDTV and confirm you have sound. If you don’t have sound,
your system may require you to connect stereo audio (red and white) RCA-type cables
between the receiver’s analog audio outputs and your system’s audio input connections.

112

Connections and Setup
Connecting to the Nearby TV (TV1)

YPbPr Connections
The YPBPR (component) connections provide high-quality video to your HDTV or HD
monitor. If an HDMI audio/video connection between your receiver and nearby TV is
unavailable or not applicable, then you should use component video with separate audio.

AUDIO

Connect receiver
and monitor with
YPbPr Component
connections

Connect receiver and
monitor with Audio cables

Turn monitor
and receiver on
and confirm
picture

4
Confirm
sound and
volume

1 Connect between the YPBPR component video connections on the receiver and the
nearby TV using component (usually red/green/blue) video cables.

2 Connect audio (red and white) RCA-type cables between the receiver AUDIO OUTPUTS and
audio input connections that go with the YPbPr connectors on your HDTV or monitor.

3 If you do not see a picture yet, change the resolution setting on the receiver. Use the steps
below and Setting Up to Display in HD on page 114.

4 Turn up the volume on your HDTV and confirm that you hear sound. Check the RCA-type
audio connections if you don’t hear sound.

No Picture on the Nearby TV
This section will help you make a picture appear on the nearby TV in case you could not
do so in the previous sections.

1 Connect the three RCA-type cable connections (yellow for video and red/white for audio)
between the receiver TV1 OUT and the nearby TV.

2 Make sure that both the receiver and nearby TV are turned on (not in standby or powersaving mode).

3 Make sure the nearby TV is set to view the RCA-type audio/video inputs or source. Look
on the back of your HDTV or consult your HDTV user’s guide for more information.

4 Change the receiver’s HDTV settings, as described on page 114.
5 Switch to the nearby TV to display from the HD inputs (HDMI or component video) that
you selected in the previous sections. If you have a picture from TV1, you are finished.

6 Repeat steps 4 and 5 until the nearby TV displays a video image from the receiver.

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Chapter 12
Connecting to the Nearby TV (TV1)

Setting Up to Display in HD
Once the receiver has been activated with qualifying DISH programming, you will be able
to receive high-definition programs to watch. Use the following steps to select the desired
HDTV format to display these programs on your TV.

TV
Type

Offair
Offa
ir

1080i

4
Aspect
Ratio

16x9

Guide

Consult
HDTV
User's Guide

Analog
og
Type
ypee

System Setup

HDTV Setup

Select
S
l t
Analog and
TV Type

Done
Select
Aspect Ratio

Select Done

Press MENU,
select System Setup
then HDTV Setup

1 Consult your HDTV user’s guide for the best HD-format resolution that the TV supports
(typically, either 1080i or 720p).
Note: If you choose to view a DISH-on-Demand event in 1080p, the receiver performs a
brief video test to determine your HDTV’s compatibility with that higher resolution.

2 Press the MENU button, select System Setup, and then HDTV Setup.
3 Select the HD format settings (Analog Type and TV Type) that matches the format your
TV supports.

4 While in this menu, select the Aspect Ratio option that matches your TV:
•
•

•

16x9 is the setting for a wide-screen HDTV display.
4x3 #1 is the setting to use on a 4x3 TV which uses vertical compression. When
viewing a 16x9 program using this setting, a compatible TV automatically makes the
picture in letterbox format (with black bars across the top and bottom of the screen), to
preserve the correct horizontal and vertical proportions of the wide-screen HD image.
4x3 #2 is the setting to use on a standard 4x3 TV which does not use internal vertical
compression. When viewing a 16x9 program on such a TV, black bars at the top and
bottom will not be displayed, and a high-definition image will appear tall and skinny.

5 Select Done. If required, set up the HDTV to display in the best format. If you are
connected using an HDMI cable, some HDTVs will automatically adjust the resolution
setting to the receiver.

114

Connections and Setup
Connecting to the Remote TVs (TV1 or TV2)

CONNECTING TO THE REMOTE TVS (TV1 OR TV2)
This section describes how to connect the receiver’s HOME DISTRIBUTION connection to
one or more cable-ready remote TV(s) located in another room away from the receiver.
You can use these instructions to connect TVs in your home to see programming from
TV1 or TV2. This installation uses your in-home coaxial cable system. If your home does
not have built-in cabling, it will be necessary to run these cables from the receiver to each
remote TV. Due to the potential complexity of this installation, you should consider having
this professionally installed. Call DISH at 1-800-333-DISH (3474).
If you’re using TV1 in a room away from the receiver, be sure to order the replacement
remote control kit that uses UHF Pro signals instead of IR. Call your DISH retailer or visit
the www.mydish.com website.
When connecting to the HOME DISTRIBUTION coaxial port, you must meet the FCC
requirements listed in the Appendix. To meet these requirements, your receiver includes a
software-based radio-frequency (RF) attenuator:
•

•

If connecting to your in-home cabling system to distribute the signal to one or more
TV(s) in other rooms, in most cases you will not have to enable the attenuator on the
HOME DISTRIBUTION port for typical in-home cabling systems.
If connecting directly to a TV tuner port located relatively nearby, you must enable the
attenuator between the receiver’s HOME DISTRIBUTION port and the TV tuner.
If you have an over-the-air antenna or cable connected to your inhome cabling system, see Connecting an Over-the-Air Antenna on
page 125.
Make sure you are familiar with how to change channels on your TV
and, if necessary, how to switch your TV between over-the-air and
cable channels. During this procedure, it will be necessary to change
the channels on your TV(s) to tune to these channels to see the video
image from the receiver. See your TV user’s guide for instructions.

1 Connect the tuner input port of the remote TVs in other rooms to an existing wall cable
outlet using a coaxial cable.

2 Turn on every remote TV that is to be connected to the in-home cabling system.
3 Find three channels next to each other on one of your remote TVs that do not pick up any
signals from local over-the-air or cable broadcasts (they should show nothing but snow or
static). These channels must fall in one of the two ranges below. For example, if you find
that cable channels 75, 76, and 77 do not pick up any broadcasts, pick these channels
since they fall into the range listed below for cable channels. Make sure these three
channels on other remote TVs also do not pick up broadcast signals.
•
•

Air Mode—Select a channel between 21 and 69 if your TV(s) will be set to Air Mode.
Cable Mode—Select a channel between 73 and 125 if your TV(s) will be set to Cable
Mode.

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Chapter 12
Connecting to the Remote TVs (TV1 or TV2)

Note: The remote TV(s) will have to be set to the same channel mode, either air or cable
mode, for this installation. See your TV user’s guide for instructions on how to set your TV
to air or cable channel modes.

4 Pick the channel in the middle of the three you selected in step 3. Write that channel down
in the blank provided in step 5. For example, if the three channels you picked in the
preceding step were air channels 60, 61, and 62, pick channel 61 and write it in the space
provided in step 5.

5 If your TV is in over-the-air mode for the channels you picked in step 4, circle “Air” below.
If your TV is in cable mode for the channels you picked in step 4, circle “Cable” below. If
you are using these instructions for TV1 and TV2, pick different channels (for example,
Channel 60 for TV1 and Channel 64 for TV2).
TV1 Channel:

TV2 Channel:

Air / Cable

6 Set all of your remote TV(s) to the channel mode (air or cable) you circled in step 5.
7 Tune all of your remote TV(s) to the channel(s) you wrote down in step 5. This is the
channel that you will use to receive your satellite TV programming.

8 Connect CH 21-69 OUT on the receiver to your existing wall cable outlet using a coaxial
cable.
Note: If you do not have an existing in-home cable distribution system, you will need to
run coaxial cable to connect each TV located in other rooms. Due to the difficulty, you may
want to contact a professional to perform this installation.

9 Place the yellow sticker on the CH 21-69 Out cable near where the cable attaches to the
receiver. The stickers are located inside the front cover of this guide.

10 Turn on the nearby TV (the TV that is to receive programming from the TV1 outputs).
11 Make sure the receiver's green, front-panel indicator light for TV1 is on.
12 Press the MENU button. Select System Setup, Installation, and then Modulator Setup.
13 With the Modulator Setup screen displayed on the nearby TV, use Remote Control 1 to do
the following:

a Under TV2 Out (or TV1 Out), select either Air (air channel numbers) or Cable (for
cable channel numbers) based on what you circled in step 5.

b Under TV2 Out (or TV1 Out), use the UP and DOWN ARROWS to change the
modulator channel to the one you wrote down in step 5.

c Select Done.
Note: For TV1 OUT, if you locked the receiver, a message will be displayed asking you
to enter the password.

116

Connections and Setup
Connecting to the Remote TVs (TV1 or TV2)

14 For some TVs, you must run an internal channel scan so that the TVs will find and display
the selected channel from the receiver. Run the channel scan on all applicable remote
TVs, if available. See your TV user’s guide for instructions.

15 Confirm that you see a picture from the receiver on your remote TVs.
•
•

If your picture looks good, then you can go to step 23.
If your TVs do not have a picture or if it is not as clear as you would like it to be, go on
to the next step.

16 You may need to change the cable connection on the splitter that sends the TV signal
throughout your house. The change that needs to be made is to reconnect the cable
coming from the receiver HOME DISTRIBUTION from the output of the splitter to the input of
the splitter using the following instructions.
The figure below shows an example of what your splitter may look like. Your splitter may
also look different than this. The places where the splitter indicates OUT refers to all TVs
connected to your cabling system. The places where the splitter indicates IN refers to
where the satellite TV signal is fed into the splitter.

1 Input, 4 Output (4-Way) Splitter

17 Find where the TV signal is distributed throughout your house. It should be near where the
cable TV service enters the house.

18 Disconnect the cable TV service cable or the antenna cable from the splitter input, if
necessary. Make sure the disconnected cable is capped or otherwise protected from the
weather.

19 Disconnect the cable coming from the receiver HOME DISTRIBUTION port from the splitter. If
you are not sure which cable this is, then go to the next step. Otherwise, go on to step 21.

20 If you have multiple TVs on the cabling system, do the following to determine which cable
on the splitter is coming from your receiver:

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Chapter 12
Connecting to the Remote TVs (TV1 or TV2)

•

If you have at least some picture on your TVs, turn on all remote TVs connected to the
cabling system. Disconnect and reconnect each cable one-by-one, observing what
happens to the picture on the TVs. When all the remote TVs lose the signal, you have
disconnected the receiver’s cable. If only some or one TV loses the video signal, then
you have disconnected a cable from the TVs.
If the above step does not work, disconnect one of the output cables and connect to
the splitter input. If you do not see a picture, connect the cable back to its output.
Repeat this step for every connection until you get a picture on all the remote TV(s).

21 Reconnect the receiver’s cable to the input of the splitter.
22 Make sure you have a good picture displayed on your remote TV(s).
23 If desired to remind you of which TV channel your satellite programming is on, write the
channel number you wrote in step 5 on a blank channel sticker and place it on or near
your remote TV(s). The stickers are inside the front cover of this guide.

24 Confirm that Remote Control 2 (or a replacement remote control with a UHF Pro key
installed in it, sold separately) controls your receiver from the location of your remote
TV(s). See page 75 for more information and instructions.

25 Program the Remote Control 2’s (or Remote Control 1 with a UHF Pro key installed, sold
separately) RECOVER button to the channel that you wrote down in step 5. See page 93
for more information and instructions.

118

Connections and Setup
Connecting to Your Dish Antenna

CONNECTING TO YOUR DISH ANTENNA
Connect your TV to the receiver using the previous sections before connecting the
receiver to the dish antenna.

1-2

3
SATELLITE IN

SATELLITE IN

1 Connect one RG-6 coaxial cable from the LNBF to a DISH Pro Plus (DPP) Separator or a
DISH Pro Plus Triplexer. Connect the DPP Separator or DPP Triplexer to the SATELLITE IN
port on the receiver’s back panel.
Note: If you are installing your receiver in a system with DISH Pro or DISH Pro Plus
LNBFs (and/or switches), you can have as much as 200 feet of cable between the LNBF
and the receiver. You must use RG-6 coaxial cables rated up to at least 2150 MHz.

2 Peel off the blue stickers (found at the beginning of this User’s Guide) and affix them to the
cable near where they connect to the SATELLITE IN connection on the back of the receiver.

3 Power on the receiver and the TV. Program Remote to Receiver (Step 1 of 5), which is the
first step of the Installation Wizard appears.

4 Using the remote, press SAT and then press RECORD. A number appears in the box on
the screen. Select Continue. Download Software (Step 2 of 5) of the Installation Wizard
appears.

5 After the software is downloaded and the receiver has been updated, the receiver restarts.
This process can take 10-25 minutes.
Note: Step 2 of 5 eventually fails to proceed if your antenna is not pointed correctly. You
may see a pop-up instructing you to make sure that all cables leading to the receiver are
connected securely and correctly. If this is the case, make sure your antenna is pointed
correctly before selecting Continue on this screen.

6 On the Set Video Resolution screen, select the best resolution supported by your TV.
Select Test. On the confirmation screen, select Save.

7 On the Connect Receiver to Ethernet or Phone screen, the system is establishing
connection to broadband or phone. Wait while this process occurs.

8 On the Receiver Setup Complete screen, select Guide to display the Program Guide,
select Live TV to view live programming, or select Preferences to customize the guide
and channel lists (See Customize the Guide and Channel Lists on page 103.).

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Chapter 12
Connecting the Phone Line

CONNECTING THE PHONE LINE
You must keep the receiver attached to an active phone line (or broadband Internet
connection) to order Pay-Per-View programs or events, access all of the DishHOME
Interactive features, or use other services from DISH with your remote control.
Note: You may be able to use a wireless modem jack. However, this may not support all
the features of your receiver, such as Caller ID. Visit mydish.com for compatible wireless
modem products.
Note: If you have a Digital Subscriber Line (DSL), then you may have to install a DSL filter
between the receiver’s back panel PHONE JACK and the telephone wall jack to
successfully connect with DISH. You can obtain a filter from your DSL provider.

Phone Line Connection
Run a telephone cable with a standard RJ-11 connector from the receiver’s back panel
PHONE connection an active telephone wall-jack connection, as shown below.
Note: Do not connect a telephone cord to the Ethernet connection.

Phone Jack

Optional
Phone Coupler

Phone Jack
Phone
Y-Adapter
Optional
Phone Coupler

120

Connections and Setup
Connecting the Phone Line

Phone Connection Recommendations for VoIP
If you have a VoIP (Voice over Internet Protocol) phone service, the following tips may
help improve the chances of the satellite receiver successfully connecting to DISH using
the VoIP phone service.
Note: Not all VoIP services will function with the receiver.
•

Manually set the VoIP equipment for the proper bandwidth, to the highest bandwidth
possible, using the VoIP equipment’s instructions.

•

Use other settings or connections suitable for modems or fax machines.

•

For Vonage VoIP customers only, using the phone prefix *99 in the phone systems
setup can allow the VoIP connection to switch to its highest possible bandwidth.
Follow the steps in Phone System Setup, below, to enter a phone prefix.

Phone System Setup
You must set up the receiver for your telephone system (touch-tone or rotary-phone
dialing), and set a telephone prefix, if you need a prefix to dial an outside call.
Note: A prefix is different than an area code, which is required for all 10-digit dialing.

2-3

1 Press MENU button, select System Setup, Installation, and then Phone System.
2 Select either the No Prefix or the Prefix Code option in the Outside Line Prefix list.
Note: Usually, you need a telephone number prefix only for business phone installations.
For most residential installations, all you need to do is set the telephone system type. The
default setting of No Prefix will allow correct dialing. If this is the case, select the Save
option to save the above setting, and stop here. If you know that you need to set a prefix,
then instead of selecting the Done option, go on to step 5.

3 If you selected No Prefix, then select Done.
4 Select the Touch Tone or the Rotary Phone option in the Phone Type list.
5 If you selected Prefix Code, the receiver highlights the box where you must enter the
exact sequence used when dialing via an outside line.

6 Select Done.
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Chapter 12
Connecting a Broadband Internet Connection

CONNECTING A BROADBAND INTERNET CONNECTION
If you have broadband (high-speed) Internet access at home, connect your receiver to
your home network. You can use this connection to order Pay-Per-View programming
using your remote control if you are not able to connect a telephone line. It also provides
access to additional content not usually available through your satellite TV subscription.
Refer to the mydish.com/getconnected website for detailed instructions on methods for
making this type of connection.

CONNECTING USING DISHCOMM
DishCOMM is a robust network technology based on the HomePlug 1.0 standard that
allows compatible DISH satellite receivers to send and receive data via the power lines in
your home.
DishCOMM allows one or more receivers to “share” another receiver's phone connection
(see step 4, below), or to use a DishCOMM Modem connected to the phone line (see step
5, below), which eliminates the need for a physical phone-line connection to a receiver.
DishCOMM-compatible receivers also can use a HomePlug-to-Ethernet Adapter (if it is
HomePlug 1.0 or HomePlug Turbo compatible) to connect to a broadband home network
for additional features. See Connecting a Broadband Internet Connection.

Creating a DishCOMM Network
To enable communication between DishCOMM-compatible receivers and DishCOMM
equipment, you must create a DishCOMM Network. Create a DishCOMM Network by
“adding” compatible receivers and equipment (such as a DishCOMM Modem). Use a
single receiver to enter the receiver (and modem) IDs on the DishCOMM Setup screen.

1 Access the DishCOMM Setup screen (press the MENU button, then select System Setup,
Installation, and finally DishCOMM Setup).

2 Select Scan and wait for the receiver to find any compatible DishCOMM equipment.
–

For receivers, you’ll see the Receiver ID number from the System Info screen.

–

For receivers that may not be on your own household’s network, the system will
ask you if you want to add them to your DishCOMM Network anyway.

–

For the DishCOMM Modem, it will be added automatically.

3 After all the equipment is added to the DishCOMM Network, select Test to test the
network, or Done to save your changes to the DishCOMM Setup screen. (Refer to the
mydish.com/support website for additional information on DishCOMM or HomePlug
testing.)

122

Connections and Setup
Connecting Using DishCOMM

4 If one DishCOMM-compatible receiver is attached to a physical telephone-line connection,
then this receiver's modem can be shared with other DishCOMM-compatible receivers in
the home, as follows:

a Connect an active phone line to one receiver.
b Create the DishCOMM Network (see instructions, above).
c Using the receiver that is physically connected to an active phone line, go to the
Phone System menu (press the MENU button, select System Setup, Installation, and
finally Phone System). Ensure that “Local” is displayed under Connection Mode.

d Using the other DishCOMM-compatible receiver(s), access the Phone System menu
(press the MENU button, select System Setup, Installation, and finally Phone
System). Ensure that “Remote” is displayed under Connection Mode.

5 If no receivers in your home have a telephone jack located close enough for a physical
connection, then a DishCOMM Modem can be shared among multiple DishCOMMcompatible receivers, as follows:

a Connect an active phone line to the modem.
b Create the DishCOMM Network (see instructions, above).
c Using all DishCOMM-compatible receiver(s) not attached to a phone line, access the
Phone System menu (press the MENU button, select System Setup, Installation, and
finally Phone System). Ensure that “Remote” is displayed under Connection Mode.

DishCOMM Considerations
Keep in mind these important considerations about using DishCOMM network technology:
•

•
•
•
•

If you are using a surge protector/strip, you must use one that is approved for use with
HomePlug devices, and the receiver(s) and/or the DishCOMM Modem must be
plugged into the HomePlug-compatible outlet of the surge protector.
DishCOMM equipment should not be plugged into switched outlets.
Dimmers for home lighting can interfere with DishCOMM. It is not recommended to
use dimmers on the same home electrical circuit as DishCOMM equipment.
Avoid plugging DishCOMM equipment into GFI (Ground Fault Interrupter) outlets, as
they may interfere with network communications.
When sharing a receiver's built-in telephone modem, the Caller ID feature must be
enabled on both receivers in order to provide the information to the receiver that is not
physically connected to the phone line. Caller ID service must be active on this line.

123

Chapter 12
Connecting a VCR to the Remote TV

CONNECTING A VCR TO THE REMOTE TV
Below is an example of how to connect a VCR to your satellite TV system.

For this installation, always leave your VCR powered on so that the TV can
receive satellite programming. If you turn off your VCR, your TV will not be
tuned to the correct channel to receive satellite TV programming.
Note: Connecting your TV directly to the satellite receiver provides the best audio and
video quality.

1 Connect the tuner input of the remote VCR to an existing cable wall outlet using a coaxial
cable.

2 Connect a coaxial cable from the VCR’s rear output to the remote TV’s tuner port.
3 Plug in the power cables and turn on both the remote VCR and TV.
4 Tune the remote VCR to the remote TV channel that you use to watch satellite TV
programming (for example, channel 60), which was set up on page 116.

5 Write down the channel number you tuned your VCR to in the previous step on one of the
TV2 channel stickers. Place the sticker on or near the VCR. This sticker will remind you
which VCR channel to use to watch satellite TV programming. The stickers are located in
inside the front cover of this guide.

6 Set the VCR output to channel 3 or 4, as applicable.
7 Tune the remote TV to the same channel that you set your VCR output to in step 6.
8 Write down the channel number you tuned your TV to in the previous step on one of the
TV2 channel stickers. Place the sticker on or near the TV. This sticker will remind you
which channel to use to watch satellite TV programming. The stickers are located inside
the front cover of this guide.

124

Connections and Setup
Connecting an Over-the-Air Antenna

CONNECTING AN OVER-THE-AIR ANTENNA
If you want to receive digital local channels from an Over-The-Air (OTA) antenna in
addition to your satellite-delivered TV programming, then connect the over-the-air antenna
to your ViP® series receiver’s optional OTA tuner module, or to your TV distribution
equipment.
•

•

•
•

•

The MODULE EXPANSION PORT on your receiver's back panel can be used to install an
optional, over-the-air TV tuner module which may be obtained separately. The module
adds the capability of receiving and viewing digital local programming on the nearby
TV from an over-the-air antenna. For more information about installing the optional
over-the-air tuner module, see the Over-The-Air Module Installation Instructions.
Once the optional tuner module has been installed, connect a standard VHF/UHF
over-the-air antenna to the OVER-THE-AIR ANTENNA IN port on the back of the module.
Peel off the black sticker and affix it to the cable close to where it connects to the back
of the satellite receiver. The stickers are inside the front cover of this guide.
A remote TV can view over-the-air digital channels from the optional module with the
receiver in either Single Mode or Dual Mode. See Dual and Single Modes on page 13.
For remote TVs receiving programming from HOME DISTRIBUTION, the over-the-air
antenna needs to be connected to your TV distribution equipment. When adding this
connection, the FCC requires that you install appropriate equipment between the
over-the-air antenna/cable and the satellite TV receiver to prevent you from
accidentally retransmitting DISH programming (see FCC Compliance in the
Appendix). TV distribution equipment devices include coax panels, amplifiers, or
Super Home Nodes, and are available through many companies.
You can add over-the-air channels and assign them network TV affiliations. Once you
have done this, you can access these channels via the Program Guide or Browse
Banner on your receiver in much the same way as you would satellite-delivered local
TV channels.

Note: The type of TV antenna required depends on the channels used by, and the
transmitting locations of, the local broadcast TV stations for your area. View
www.antennaweb.org or contact a professional installer to help you select a suitable
antenna.
Make sure to follow the antenna installation instructions correctly. Ground an
outdoor antenna per the National Electrical Code (NEC) and any applicable
local electrical codes.
The audio/video quality on local over-the-air digital channels depends on the
distance and terrain between the broadcaster’s transmitting station and your
home, and on the placement and quality of the over-the-air TV antenna that
you are using. If you have questions about over-the-air digital channels,
contact the local broadcasters, not DISH.

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Chapter 12
Connecting an Over-the-Air Antenna

Scanning for Over-the-Air Channels
With your over-the-air antenna adjusted for best reception, use these instructions to scan
for over-the-air channels on the nearby TV.

6
9
6
9

1 Make sure you have your over-the-air (OTA) antenna connected to the optional module’s
OVER-THE-AIR ANTENNA IN connection.

2 Press the MENU button, select System Setup, and then Local Channels. If this is the
first time you have opened the Local Channels screen, it will have no channels listed.

3 Scan for OTA channels by selecting Scan Locals.
4 The scan will take a few minutes to complete. When it finishes, the results will show how
many local channels the scan found.
Note: If the scan does not find any local channels, verify that the Analog Type is set to
Offair on the HDTV Setup screen. Press the MENU button, select System Setup, and
then HDTV Setup. If necessary, use the left or right ARROW keys to navigate to Analog
Type and then the up or down ARROW keys to change the setting to Offair. Select Done
when finished.

5 Select OK to go back to the Local Channels screen.
Note: If the channel number for a listed channel says None, you have not yet assigned
this channel a network affiliation or name. The arrow at the bottom left means that there
are more channels than can be displayed at once on the screen, which you can get to with
the ARROW keys if you wish to assign them networks, edit their names, or remove them.

6 If you want to name the over-the-air channels, continue to the next step. If you do not want
to name these channels, select Done. You will then exit the menu screen and return to
watching TV.

7 Select a channel and then select Edit Name to modify the way the channel name displays
on your screen.

8 Use the virtual on-screen keyboard to select the characters to use for your channel name.
9 When you are finished making changes, select Done.
126

Connections and Setup
Connecting an Over-the-Air Antenna

Peaking Your Over-the-Air Antenna
1

Channel
009

6
9

Press MENU and
select System Setup
then Local Channels

Select a digital
digita
al
Select
th
i channel
h
over-the-air
and make sure
you have a locked
signal

Adjust
antenna for
best signal

1 Press the MENU button, select System Setup, and then Local Channels.
2 Highlight the Channel field and use the UP and DOWN ARROWS to select a digital overthe-air channel. Make sure you see a green signal strength bar and a Locked indication on
the meter.

3 Adjust the orientation of your antenna to maximize the signal strength. If you cannot get a
Locked indication, you may need to upgrade your OTA antenna or relocate it to a better
position.

Using Local Satellite Channels
If you subscribe to satellite-delivered local channels and want to see them in the Program
Guide by broadcast number, select the Sat Locals option. Otherwise, your local channels
will be displayed in the four-digit channel range. Digital over-the-air channels display in the
Program Guide at the local channel’s number, regardless of the setting you choose here.

Chan Display

HD Priority

Select
Chan Display

SD Only
HD and SD
Disable

6
9

Press MENU and select
System Setup, then Local Channels

4
Done
Select Done

Select HD Priority,
SD Only, HD and SD,
or Disable

1 Press the MENU button, select System Setup, and then Local Channels.
2 Select Chan Display.
3 Select from the options under Local Sat Channel:
Select HD Priority (to display HD local channels only, if available), SD Only (to display
SD local channels only), HD and SD (display both HD and SD satellite-delivered local
channels, when present) or Disable (cancel the HD Priority default).
Note: Selecting HD Priority will cancel any timers you have set for satellite-delivered SD
local programs. Selecting SD Only will cancel any timers you set for HD local programs.

4 Select Done.
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Chapter 12
Connecting an Over-the-Air Antenna

Transmit Channel Numbers
For information on channel numbers, you can visit the National Association of
Broadcasters (NAB) web page at www.nab.org.
For a list of digital local broadcast stations and their Transmit Channel numbers, you can
go to http://www.broadcastpublicservice.org.
Note: Where the term Transmit Channel is displayed by your receiver, the NAB web page
uses the term RF Channel. These terms mean the same thing.
Another good source of local channel information is available from the Consumer
Electronics Association (CEA) web page at: www.antennaweb.org. This website provides
recommendations for antenna types and pointing directions.

About Optional Over-the-Air TV Broadcasts
Over-the-air local TV signals are broadcast from stations on the ground, while satellite TV
signals are broadcast from satellites in space. You receive over-the-air TV signals using
an indoor or outdoor TV antenna instead of a satellite dish. You are likely familiar with
analog over-the-air TV signals—these are the signals that have been used to broadcast
TV for many years. The new, digital over-the-air TV signals are broadcast and received in
much the same way. Digital over-the-air TV broadcasting uses some of the same
advanced technology as DISH uses to deliver superb digital picture quality and CD-quality
sound. However, digital over-the-air signal reception (like analog over-the-air signal
reception in the past) depends on several additional factors:
•

The distance between the broadcaster’s transmitting station and your home (the
farther away the transmitter, the weaker the signal).

•

The broadcast station's power (the lower the power, the weaker the signal).

•

Obstacles between the transmitter and your home, such as mountains, buildings,
trees, or other objects (these may block or reflect the signal before it reaches you).

•

Multiple transmitting stations (to receive good signals from several stations, you may
need to compromise in how you aim the antenna or you may need more than one
antenna).

The effects of poor digital reception are different from the effects of poor analog reception:

128

•

Poor analog reception usually causes the TV picture to be “snowy” or to include
“ghosts,” that is, multiple overlapping images caused by receiving reflected signals
along with the direct signal from a broadcast station.

•

Poor digital reception may cause the TV picture to be “pixelized,” that is, broken up
into small squares of various colors, or to be lost completely (the TV screen shows all
black or all blue).

•

Digital broadcasts can often provide either a very good picture or no picture at all.

•

You may be able to receive a poor analog signal, but not be able to receive a digital
signal at all. Or vice versa.

Connections and Setup
Connecting an Over-the-Air Antenna

To get the best possible reception of digital TV signals, make sure you use the best overthe-air antenna for where you live:
•

You can receive a limited number of channels using a rabbit ears-type antenna on top
of the TV set, or a much larger number via a large UHF/VHF indoor/outdoor antenna.

•

The higher the quality of the antenna you use, the greater its range and the better its
reception will be, whether you are using it to receive digital or analog signals (or both).

Digital OTA Broadcasts are Still Developing
•

Broadcasters may still be testing the transmission of digital signals and their strength,
and may stop broadcasting without notice, vary power output, or turn signals on or off.

•

Some broadcasters may not have a permanent tower yet for digital transmissions.

•

Broadcasters may choose to multicast, which allows them to provide multiple
standard-definition channels in the same bandwidth used to provide a high-definition
channel.

All these different factors are outside of DISH’s control.

Additional Installation Considerations
•

Follow local and National Electric Code requirements for grounding the antenna.

•

RG-6 coaxial cable is preferred for the OVER-THE-AIR ANTENNA IN line. If you are
diplexing the OVER-THE-AIR ANTENNA IN and SATELLITE IN cables, then RG-6 coaxial
cable must be used.

•

You cannot use a diplexer to combine the OVER-THE-AIR ANTENNA IN and SATELLITE IN
cables if you are using an amplified TV antenna of any kind. If your antenna must be
plugged in to AC power, then it is probably an amplified antenna.

•

If you are using a diplexer to combine the TV2 Home Distribution signal of the receiver
and the signal for OVER-THE-AIR ANTENNA IN, you must use a Super Home Node to
prevent accidentally broadcasting the Home Distribution signal via your antenna.

If you have any questions about over-the-air channels, contact the local broadcasters, not
DISH. DISH delivers TV programming via satellite and does not broadcast any over-theair TV signals; therefore, DISH cannot do anything to change over-the-air signal quality.
However, when the optional over-the-air digital TV tuner module is installed, the satellite
TV receiver's local channel setup menu provides a signal strength indicator bar that you
can use to help in aiming your over-the-air TV antenna for the strongest possible signal.

129

Chapter 12
Using Troubleshooting Tools

USING TROUBLESHOOTING TOOLS
Your receiver and the remote control(s) have troubleshooting tools that a Customer
Service Representative may ask you to use if you should ever run into issues while using
your equipment. Even though these tools are quite helpful, it is recommended that you
only use them when you are speaking on the phone with a DISH representative.

Running System Wizard

Press and hold zero

The receiver may take several
minutes to complete data sharing

System Wizard
screen displays

A Customer Service Representative will instruct you when to access and run this wizard.

1 Press the System Wizard, ZERO (0), button on your remote control.
2 The receiver may take several minutes to complete the data-sharing process.
3 The System Wizard screen will display with a diagnosis.

Resetting Your Receiver
2
1

Press front panel
POWER button
and hold until
front panel light
blinks and release

Acquiring satellite signal
message displays. May
download Program Guide.

Returns to Programming

A Customer Service Representative will instruct you when you should reset the receiver.

1 Press the red RESET button behind the door on the front panel of the receiver.
2

The receiver’s front-panel lights will blink and the receiver will restart.

3 The receiver may take several minutes to restart, reacquire the satellite signals, complete
any software downloads, and display live video again.

130

Connections and Setup
Using Troubleshooting Tools

Receiver Diagnostics
The Diagnostics screen allows you to check the phone and broadband Internet connection
of your receiver.

3
The Diagnostics screen appears
System Setup

Diagnostics

Select
Done

Press MENU, select System Setup
and then select Diagnostics

1 Press the MENU button, select System Setup, and then Diagnostics.
2 The Diagnostics screen shows you various tests that a DISH Customer Service
Representative may ask you to initiate for your receiver:
•
•
•

Connection: Tests for a valid receiver telephone connection.
Dial Out: If “No Dial Out Pending” is displayed, the receiver does not need to have its
smart card records updated.
Counters: Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN
to scroll through the list of counters displayed, if applicable.

3 Select Done.

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Chapter 12
Using Troubleshooting Tools

Point Dish and Check Switch
The Point Dish and Check Switch screens are often helpful to the Customer Service
Representatives. You may be asked to display these screens when you call DISH.
Remember to have an active phone line or broadband Internet connected to your receiver
Warning: Running the Check Switch test while is receiving low or no signal will
result in incorrect receiver settings and cause you to lose channels. Do not run a
Check Switch test unless directed to do so when speaking to a Customer Service
Representative or DISH technician.

2
3

1
MENU

Press
MENU

System Setup

Installation

Point Dish

Select System Setup then
Installation and then Point Dish

The Point Dish screen appears

1 Press the MENU button on the receiver front panel or remote control.
2 Select System Setup, then select Installation and Point Dish.
3 The Point Dish screen appears. This screen shows you information to help maximize your
satellite signal. The bar at the bottom of the screen indicates the signal strength. Green
shows a good signal, yellow is a marginal signal, and red indicates the signal is not
acceptable or is from the wrong satellite transponder or orbital location.

132

Reference

Troubleshooting and Remote Codes

What you’ll find in this chapter:

• TROUBLESHOOTING TABLES
• REMOTE CONTROL DEVICE CODES

133

Reference
Troubleshooting Tables

TROUBLESHOOTING TABLES
Use these tables if you have problems using your DISH system. Look in this section for a
description of the problem before calling the Customer Service Center. Some issues may be basic
misunderstandings of how the system works, especially when one is just becoming familiar with it.
To solve a particular problem, do the following:

1 Review the section in this Guide that relates to the problem.
2 If you cannot find a solution, then find the section in the following tables that relates to the problem.
•

Scan through the What’s Happening column until you find the problem.

•

Read more information in the Possible Reason column.

•

Try each of the suggested solutions in the What to Do column.

3 Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver on
page 130.

4 Make sure your TV is tuned to the correct channel or input/source to view satellite TV programs. If
it is not, you may need to use the RECOVER feature, as described on page 94.

5 Make sure your remote control has fresh batteries installed. If you see the Remote Battery Low
warning on your TV screen, it’s time to change the batteries. See the instructions on page 17.

6 Make sure that your receiver is connected to an active telephone line or home network with broadband Internet access. See more information and instructions on page 120.

7 Check for anything that might be blocking the dish antenna’s view of the sky, such as tree
branches or accumulated snow.

8 For more information, call the Customer Service Center at 1-800-333-DISH (3474), or visit the
mydish.com or mydish.com/support websites (for access to technical support.
Note: Before contacting the Customer Service Center, have ready the date of purchase and either
your customer account number, or the receiver conditional access number and receiver model
number. Press the SYSTEM INFO button on the receiver’s front panel to display the System
Information screen and find these numbers (See Ordering Your Programming Packages on
page 4). Also, write down any error messages that the receiver has displayed on your TV screen.

134

Reference
Troubleshooting Tables

Message Numbers
Message
Number

001

Possible Reason

There may be a problem with the
multi-dish switch.

What to Do
Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in place,
and check that all the cable connections are tight (and dry,
especially for outdoor cables). Run Check Switch as described
on page 131. If this does not work, call the Customer Service
Center at 1-800-333-DISH (3474) for help.
•

002

Heavy rain, snow, or thick cloud
cover may be interfering with the
transmission of the satellite signal,
or there may be other interference.

Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish itself.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether tree branches or leaves have grown
into the line of sight.
• Make sure that the satellite dish is aimed at the satellite.
Check the strength of the signal using the Point Dish screen
as described on page 132. Consult your installer to re-aim the
dish, if necessary, to obtain the strongest possible signal.
•
•

Make sure the system uses RG-6 coaxial cable; if not, call
your DISH system dealer, technician, or installer.
Check the dish-to-receiver cable run length. If your system is
DISH Pro, it can be as long as 200 feet. If it is a Legacy
system, it should not be more than 100 feet. Check the coaxial
cables and their connections to and from the multi-dish switch.
Make sure that all required cables are in place, and check that
all cable connections are tight (and dry, especially for outdoor
cables). If this does not work, perform the Check Switch test
described on page 132.

003, 004

The wrong type or quality of coaxial
cable may be used in the system, or
the cable run length may be too long.
There may also be a problem with
the multi-dish switch.

005

The receiver may not have received
authorization for programming yet.
The satellite dish may have moved
so that it is no longer picking up the
satellite signal. The cable
connections may have loosened or
have moisture inside. There may be
an interruption of the satellite signal.

If you have authorized the receiver (added it to your account),
wait a few minutes to see if the message is removed. Make
sure that all required cables are in place, and check that all
cable connections are tight (and dry, for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight. Check that the Signal Strength bar on the
Point Dish screen is green and displays the word Locked, as
described on page 132. If not, contact your installer to re-aim
the satellite dish. If you have not authorized the receiver, call
the Customer Service Center at 1-800-333-DISH (3474).

006

An active telephone line or a
broadband Internet connection may
not be attached to your receiver.

You must connect each installed receiver to an active telephone
line or to a home network with broadband Internet access.

011, 012

Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular football
stadium may be prohibited from
watching live football games that are
played in that stadium.

Program and event providers specify which programs are
blacked out for specific areas, not DISH.

•

013, 014

You may have tried to tune to a
program on a channel that you don’t
subscribe to.
•
•

018

The receiver may not be connected
to an active telephone line or
broadband Internet connection.

•

You must subscribe to a channel before you can tune to a
program on that channel. Call the Customer Service Center at
1-800-333-DISH (3474) to add to your subscription, or if you
believe this message was displayed on your screen by
mistake.
If you already subscribe to the channel and you see these
messages, then first try resetting the receiver (page 130).
You must connect the receiver to an active telephone line or
broadband Internet connection at all times.
Call the Customer Service Center at 1-800-333-DISH (3474)
for help checking the credit limit and/or to get authorization to
make a purchase.

135

Reference
Troubleshooting Tables

Message
Number

Possible Reason

What to Do
•

022

•
•

026

The receiver may have temporarily
lost the satellite signal.
•

If you have authorized the receiver, wait a few minutes to see
if the message is removed. Make sure that all required cables
are in place, and check that all cable connections are tight and
dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
Check that the Signal Strength bar in the Point Dish screen is
green and displays the word Locked, as described on
page 132. If not, contact your installer to re-aim the satellite
dish. If you have not authorized the receiver, call the
Customer Service Center at 1-800-333-DISH (3474).
Wait a few minutes to see if the message is removed. Make
sure that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
Check that the Signal Strength bar in the Point Dish screen is
green and displays the word Locked, as described on
page 132. If not, contact your installer to re-aim the satellite
dish.

028

The receiver may need to get new
software before you can use it to
order Pay-Per-View programs.

Turn the receiver off. Doing this allows the receiver to download
new software via the satellite signal. The download may take
several minutes; do not disturb or unplug the receiver during this
time. When the download is done, you will be able to use it to
order Pay-Per-View programs.

059

You may have tried to close an
installation menu without having
done the Check Switch test.

If your setup includes a multi-dish switch, you must run the
Check Switch test as described on page 132.
•

060

You may have aimed the satellite
dish at one satellite, but selected the
option for another satellite on the
Point Dish screen.

061

The receiver is downloading current
software.

It is very important for the receiver to get the latest software to
function properly. The download may take several minutes. Do
not disturb or unplug the receiver during this time.

074

The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver “times out” and will not allow
you to try again for several minutes.

078, 079,
080

093

136

•

Make sure that you have selected the option for the right
satellite on the Point Dish screen, as described on page 132.
Make sure that the cable(s) for the satellite you have selected
is connected to the LNBF that receives signals from that
satellite. Re-aim the satellite dish at the right satellite.

Wait a few minutes and then try again to enter the password.

Note: The “time out” feature is designed to prevent someone
from trying password after password until he or she happens to
guess the right one and gains unauthorized access to the
receiver.

You may not have connected the
receiver to an active telephone line
or broadband Internet connection, or
the telephone line or Internet
connection may be defective.

Connect the receiver to an active telephone line or broadband
Internet connection. Make sure that the telephone line or Internet
connection to which you connect the receiver is working
properly.
Note: To order Pay-Per-View programs, you must keep each
receiver connected to an active telephone line or broadband
Internet connection. The receiver uses the telephone line to
make toll-free calls (when the phone is not in use) or the Internet
connection to send purchase information to DISH.

You may have selected the Reset
Factory Defaults option.

IIf you want to reset the receiver to its factory default settings,
select Yes. If you do not want to reset factory defaults, select No.

Reference
Troubleshooting Tables

Message
Number

Possible Reason

What to Do
•

535

You may have just plugged in the
receiver and it is acquiring the
satellite signal or the receiver may
have temporarily lost the signal.

•
•

Wait a few minutes to see if the message goes away. Make
sure that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into
the line of sight.
Check that the Signal Strength bar in the Point Dish screen is
green and displays the word Locked, as described on
page 132. If not, contact your installer to re-aim the satellite
dish.

Changing Channels
What Is Happening

Possible Reason

You enter a desired channel
number. The channel changes,
but the new channel is not
exactly the channel you
entered.

• You may have made a
mistake entering the
channel number, or the
channel number you
entered may be invalid. If so,
the channel displayed is the
closest possible to the
channel you entered.
• If a Favorites List other than
All Channels is applied, the
receiver will skip channels
that are not on the applied
list.
•

When changing channels, using
the Program Guide, Browse, or
other channel lists, some of the
channels you subscribe to are
not listed.

•

If you entered the number for
a channel that you have not
subscribed to, the receiver will
change to the channel and
display a message indicating
it is not part of your
subscription.
If a Favorites List other than
All Channels is applied, the
receiver will skip channels that
are not on the applied list.

• If you have set up the
receiver to hide adult
channels or to hide locked
channels, these channels
are not displayed in the
Program Guide or other
channel lists.

What to Do

•
•
•

•

•
•

Carefully try entering again the channel number
you want.
Reset the receiver (page 130).
Press GUIDE on the remote control and change
the Favorties List.

If you want to subscribe to a channel, visit
mydish.com/myaccount, select the My
Programming option from the menu bar, or call
the Customer Service Center at 1-800-333-DISH
(3474).
Press GUIDE on the remote control, and press it
again until it says All Channels at the top of the
screen.
Change the Hide Adult or Hide Locked setting to
include these channels in the Program Guide and
other channel lists.

137

Reference
Troubleshooting Tables

Remote Control
What Is Happening

Possible Reason

What to Do
Use the receiver front panel Control
Buttons to control the receiver until you find
the remote. If the remote control is
permanently lost or too damaged to use,
call the Customer Service Center to order a
replacement.

You cannot find the remote control.

N/A

•

When you press a button on the remote
control, the receiver does not do what
you expect.

• The remote control may be
missing batteries, the
batteries may be incorrectly
placed in the remote, or the
batteries may be weak or
dead.
• The remote control may be in
the wrong mode.
•

•

You may be using the wrong
remote control (1 or 2) for the
menus (TV1 or TV2) you are
trying to operate.

•

•
•

•

•
•

Your UHF Pro remote control does not
work well from far away.

You may be experiencing UHF
interference from objects near your
receiver antenna.

•
•

•

•
•
•
•
•

When you press the remote control
POWER button to turn the receiver on,
the receiver front panel power light does
not light up.

•
•

•

138

The remote control may be in the
wrong mode.
Other lights are too bright.
Remote control is not operating
properly or the batteries are
weak or dead.
The receiver power cord is not
plugged into a power outlet, or
there may be a problem with the
power.
The remote control(s) may not
be set to the address(es) used
by the satellite receiver.
You may be using the wrong
remote control (1 or 2) for the
menus (TV1 or TV2) you are
trying to operate.
You may be using the wrong
remote control (1 or 2) for the
menus (TV1 or TV2) you are
trying to operate.
If the receiver is in Single Mode,
the TV2 indicator will not light.

•
•
•
•
•

•
•

If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries, check
whether they are placed according to the
label diagram. If not, remove them and
place correctly.
Move the receiver away from an HDTV.
Disable the ambient light sensor on an
LCD HDTV.
Press the mode button for the device you
want to control.
Make sure you are using Remote
Control 1 (or 2) to control TV1 (TV2)
menus.
Make sure the remote control antenna is
connected to the REMOTE ANTENNA port
on the receiver’s back panel.
Make sure the remote control antenna is
not touching any other equipment or any
back panel connections on your
receiver. Provide space above the
receiver so the antenna can be installed
straight up.
Place the receiver higher than the other
equipment in your entertainment center.
Move the antenna away from the back of
the entertainment center wiring and
other electronics using a short piece of
coaxial cable (3 to 5 feet).
Connect an F-connector attenuator
between the receiver’s REMOTE
ANTENNA port and the remote control
antenna. Refer to page 77.
Change the UHF Frequency of the
remote control. Refer to page 76.

Press the mode button for the device you
want to control.
Try other remote control buttons to see if
the receiver is responding.
Replace the remote batteries with fresh
ones.
Check that the receiver power cord is not
damaged, and that the plug is inserted
correctly into the outlet.
Make sure the remote control(s) are set
to the same address(es) used by the
satellite receiver. See page 74 for
information on changing the remote
control address.
Make sure you are using Remote
Control 1 (or 2) to control TV1 (TV2)
menus.
This is normal. No action required or
switch to Dual Mode.

Reference
Troubleshooting Tables

What Is Happening

Possible Reason

What to Do
•

•

You use an IR extender (not a “mouse
tail”), and it does not seem to work.

The IR sensor on the extender that
receives the remote control signals
may not be facing the remote control.

• The IR cable on the extender that
sends the signal to the receiver
may not be right in front of the IR
sensor on the receiver front panel.
• You are using Remote Control 2
which does not transmit IR signals.

Make sure that the extender that
receives the signal from the remote
control is facing the right way, so that
the IR sensor can receive the remote
control signals.

• Make sure that the IR cable on the
extender that sends the signal to
the receiver is right in front of the IR
sensor on the receiver front panel,
so that the receiver IR sensor can
receive the signals.
• If doing the above does not solve
the problem, contact the
manufacturer of the extender for
assistance.Use an IR extender
only with Remote Control 1, which
uses IR signals.
• Use the correct remote control.

Program Guide or the Browse Banner
What Is Happening

Possible Reason

What to Do
•

In the Program Guide, some channels
have a red background.

Red means that you have not
subscribed to that channel. You must
subscribe to a channel before you can
tune the receiver to it.

If you want to subscribe to a new
channel or channels, visit
mydish.com/myaccount, select the
My Programming option from the
receiver’s menu, or call the
Customer Service Center at
1-800-333-DISH (3474).
• Reset the receiver (page 130).

You try to display future programs in
the Program Guide or Browse Banner,
but you cannot.

The Program Guide and Browse
Banner can display the scheduled
programming for up to nine days.

Try displaying the Program Guide
again later. By that time, it may show
programs for the time and date you
want.

You try to display programs that have
ended in the Program Guide or
Browse Banner, but find you cannot.

The Program Guide and Browse
Banner can display only programs that
have not yet ended. These features
cannot display a time earlier than the
present.

Contact the program providers (for
example, the channel or network
affiliate that broadcast the program) for
details on past programs.

• You may have applied a Favorites
List other than the list named All
Channels.

• You can change the applied
Favorites List while using the
Program Guide by pressing the
remote control GUIDE button.
You can choose another custom
Favorites List, the All Channels
list, which includes all the
channels, the My Channels list,
which includes all subscribed
channels, and the My HD
Channels list, which includes all
subscribed HD channels.

• You may have set up the Program
Guide so that when the receiver is
locked, the Guide hides adult
channels

• Unlock the receiver for the
Program Guide to display adult
channels.

When you are using the Program
Guide or Browse Banner, some
channels are missing.

139

Reference
Troubleshooting Tables

Watching a Program
What Is Happening

Possible Reason

What to Do
•

•
The receiver’s front panel power light
is on, but the TV image is black, blue,
or snowy.

•
•

The TV set may not be
working properly.
The TV may be connected to
the wrong input.
If the TV and the receiver are
working properly, there may
be interference with the
satellite signal.

•
•
•
•
•
•
•
•
•

The TV image has pixels (small
squares), is freezing, or you have
intermittent black screens.

Your receiver may be
experiencing signal loss due to
something blocking your dish’s
view of the sky, the dish being
mis-aligned, or weather.
•

•

The receiver’s front panel power light
is on, and there is a picture on the TV
screen, but the picture:
• has sparkles or is grainy
• has a herringbone pattern
• lacks color or vertical hold
• wobbles
• looks “washed out” or fuzzy.

•
•
•

If the receiver is connected to
the remote TV using the RF or
VHF connections, there may
be a strong local broadcast on
the same channel, or a
channel adjacent to the one to
which the TV is tuned.
The TV set may not be
working properly.
The receiver may not be
properly connected to the TV.
There may be interference
from other nearby electrical
devices (such as radio towers,
cellular telephones,
computers, microwave ovens,
radios, stereos, or TVs).

•
•

•
•
•
•

•

Verify the TV is set to the correct input or
channel for your setup.
Make sure that the TV set is plugged into a
working electrical outlet.
Make sure that the TV is turned on.
Use the RECOVER button (page 94).
Make sure that the TV is connected properly
to the receiver.
Make sure that the TV’s text mode and
Closed Captioning features are turned off.
Make sure that the TV brightness and
contrast are adjusted correctly.
Make sure that the satellite dish has a clear
line of sight to the satellite.
Check whether branches or leaves have
grown into the line of sight.
Make sure that the satellite dish is aimed at
the satellite. Check the strength of the signal
using the Point Dish screen, as described
on page 132. Consult your installer to re-aim
the dish, if necessary, to obtain the
maximum possible signal strength.
Note the local weather conditions. Heavy
rain, snow, or cloud cover may be interfering
with transmission of the satellite signal.
Remove any snow or other debris which
may have collected on the satellite dish.
Make sure that the TV is connected properly
to the receiver.
Make sure that the TV brightness and
contrast are adjusted correctly, and that the
TV is working properly. Refer to your TV’s
user guide for assistance.
Check other nearby electrical devices as
possible sources of interference.
Check that all required coaxial cables are in
place.
Check for moisture or water leaking into all
connections. Dry them out if needed, then
seal them with coaxial cable sealant.
Check the length of cable between your dish
and receiver. If it is greater than 200 feet,
contact the person who installed your
system.
Make sure the system is properly grounded.

A “black box” fills almost all of the TV
screen.

You may have turned on the
Closed Captioned feature on the
TV, and put that feature into Text
mode.

Using the TV remote control and/or menus
displayed by the TV (not the receiver remote
control or the menus displayed by the
receiver), turn off the Closed Caption feature.

You may have connected the
receiver to an input on the TV
that is incorrect for the signal
output from the receiver.

•

The TV screen is all blue.

140

•

Check your TV owner’s manual for the
correct TV input to use for the signal output
from the receiver.
Use the RECOVER button (page 94).

Reference
Troubleshooting Tables

Favorites Lists
What Is Happening

Possible Reason

What to Do

You press the remote GUIDE
button while the Program Guide
is displayed. You find that you
can apply only the All Channels,
My Channels, or My HD
Channels list.

If you have not added channels
to any custom Favorites List, you
will be able to apply only the All
Channels, My Channels, or My
HD Channels lists.

You must add channels to a custom Favorites List
before you can apply it.

You try to change the
All Channels, My HD Channels,
or My HD Channels list. The
receiver displays an ERROR
message.

The receiver will not allow you to
change the All Channels, My
Channels, or My HD Channels
lists

Choose another list to change. The My Channels list
includes all channels that are part of your
subscription. The My HD Channels list includes all
high-definition channels that are part of your
subscription.

You try to apply an empty
Favorites List. The receiver
displays an ERROR message.

The receiver will not allow you to
apply an empty list.

Choose another list to apply, or add at least one
channel to the empty list.

A Favorites List does not show
channels that you know you
have added to it.

If you have set the receiver to
hide adult channels or hide
locked channels, these channels
are not included in the Program
Guide or other channel lists.

Change the Hide Adult or Hide Locked setting on
your receiver if you do not want these channels
excluded from the Program Guide or other channel
lists. Refer to page 50.

What Is Happening

Possible Reason

What to Do

You try to set up an event timer
and the receiver displays a
message noting that the
program is locked.

You must enter the password
before you can create an event
timer for a locked program.

To create an event timer for the program, first enter
the password.

You try to set up an event timer
and the receiver displays a
message noting that the
program is a Pay-Per-View
event.

You must order a Pay-Per-View
event before you can create an
event timer for it.

To create an event timer for the event, first order it.

You try to set up an event timer,
but the receiver displays an
Error message giving you the
option to delete an event timer
that was set up earlier.

You already have set up the
maximum number of event
timers.

To create a new event timer, delete one of the event
timers you set up earlier.

You set up an event timer, but
the receiver does not tune to the
channel of the program, or does
not record the program.

You may have set up a
Reminder, but what you should
have set up is an Auto-Tune or a
DVR timer.

Remember that a Reminder just reminds you that
the program is about to start. An Auto-Tune timer
reminds you and tunes the receiver to the program.
A DVR timer reminds you, tunes the receiver, and
records the program to the receiver’s hard drive. A
DVR timer can operate only if the receiver memory
has enough space.

Timers

141

Reference
Troubleshooting Tables

What Is Happening

You set up an event timer for a
program that is repeated (such
as a regularly scheduled
program), but the timer does not
operate for a showing of the
program.

Possible Reason

•
•
•

•
You set up an event timer, but
the timer does not operate at all.

•

You may have set up a timer
with an incorrect frequency.
You may have set up a
duplicate timer.
The timer may not be current.

You may have several timers
set up for the same time and
the event timer you set is at a
lower priority than others.
You may have selected New
Episodes and the timer you
set was for an episode that is
not new.

What to Do
Remember that a Once event timer operates just
one time. A Mon.-Fri. event timer operates Monday
through Friday on the same channel at the same
time. A Daily event timer does the same, Monday
through Sunday. A Weekly event timer operates
once a week on the same channel at the same time.
All Episodes timers will record all episodes of that
program, while New Episodes timers will record only
the current season. A DishPASS timer records
programs matching your DishPASS search term.
See Reasons Why Timers are Skipped on page 66.
•
•
•

Check the Timer Priorities as described on
page 64.
Check the Timer Frequency as described on
page 64.
See Reasons Why Timers are Skipped on
page 66.

You set up a DishPASS timer
and you notice that you have no
space left on your My
Recordings.

The DishPASS timer may have
included more matching
programs than what you
expected.

Delete that DishPASS timer and begin again. See
page 70.

You stop the operation of an
event timer for one showing of a
program that is repeated (such
as a regularly scheduled
program), but the timer
operates for the next showing.

Stopping the event timer applies
only to the current showing of the
program.

To stop all operations of a repeated event timer, you
must delete the event timer.
Note: The receiver deletes a Once event timer
when it operates.

You try to set up a manual event
timer. The receiver displays an
Error message.

You may have tried to set a
manual event timer with invalid
start or stop times.

Review the information on manual event timers on
page 69.

The receiver does not display
the program name for a manual
event timer.

The receiver may not be able to
display a program name for a
manual event timer.

Use the Program Guide or a printed schedule to find
the program name.

You set an event timer.
The event timer misses the
beginning or the end of a
program.

The program may have started a
little earlier than scheduled, or it
may have run over its scheduled
ending time.

•
•

Use the Start Early & End Late options, except for
a Pay-Per-View event.
Use a manual event timer to start any event timer
at the times you set yourself, except for a PayPer-View event.

Hearing a Program
What Is Happening

Possible Reason

What to Do

The receiver’s front panel power
light is on and there is a good
picture on the TV set, but you do
not hear any sound.

•

You may have muted the
sound, or set the volume so
low that you cannot hear it.
The audio connections may
not be properly connected.
You have selected Dolby
Digital Only when there is no
Dolby Digital soundtrack.

•

Check the volume level on the TV or audio
device. Turn off the mute or turn up the volume,
as required.
• Check the audio connectors and cables from the
receiver to the TV or the sound system.
• Check the TV speakers or the sound system.
• In the Dolby Digital menu, select Dolby Digital/
PCM for the audio output. If your decoder/
amplifier will not accept Linear PCM digital input,
use the analog connections instead.

You hear a foreign language
with a program.

You may have set the receiver to
select an alternate audio
language. The program may be
in a foreign language.

Press the MENU button on your remote. From the
Main Menu, select Preferences, then Alternate
Audio, and choose the language that you prefer.

•

142

•

Reference
Troubleshooting Tables

Caller ID
What Is Happening

Possible Reason

What to Do

•

You do not have Caller ID
service from your local phone
company.

•

Verify that Caller ID is a service provided by your
local phone company and you have subscribed to
it.

•

Your phone line is not
connected to the phone jack
on the back of the receiver.

•

Verify that you have connected the phone line to
the phone jack on the back of the receiver.

•
•

You do not have the Caller ID
option enabled.

Press the MENU button on your remote. From
the Main Menu, select System Setup, then
Installation, and then Caller ID. Select the
Enable Caller ID option.

Caller ID is not working.

Telephone for Voice/Data/FAX
What Is Happening

Possible Reason

What to Do

While you are making a
telephone call, you hear
“clicks.”

The receiver may have tried to
send Pay-Per-View purchase
information to DISH using your
phone line. When the receiver
found that the telephone was
busy, it automatically
disconnected.

You do not have to do anything. You can always use
your telephone line, because the receiver
automatically hangs up if it finds the line is busy.

You pick up the telephone to
make a call, but you do not hear
a dial tone.

The receiver was sending PayPer-View purchase information
to DISH using your phone line.
When the receiver found that the
telephone was busy, it
automatically disconnected.

Hang up, and then pick up the telephone again to get
a dial tone.

Your computer or FAX machine
tries to send a FAX or modem
transmission, but fails.

The receiver was sending PayPer-View purchase information
to DISH using your phone line.
When the receiver found that the
telephone was busy, it
automatically disconnected. The
fax or modem found that there
was no dial tone, and cancelled
the transmission.

Re-send the FAX or modem transmission.

Your computer or FAX machine
was receiving a FAX or modem
transmission, but an error
occurred.

The receiver may have tried to
send Pay-Per-View purchase
information to DISH using your
phone line during the fax or
modem call. When the receiver
found that the telephone was
busy, it automatically
disconnected. This generated
“clicks” that caused an error in
the FAX or modem transmission.

Have the sender resend the FAX or modem
transmission.

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Reference
Remote Control Device Codes

Locks
What Is Happening

Possible Reason

What to Do

You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.

You may not have locked the
receiver.

You must lock the receiver to apply any lock
that you have set.

You forgot the password, so that you
are unable to unlock the receiver.

You may not have written down
the password.

Call the Customer Service Center at 1-800333-DISH (3474).You must be able to verify
your account information with the customer
service representative.

Ordering a Pay-Per-View Program
What Is Happening

Possible Reason

What to Do

Someone orders a Pay-PerView program without your
permission.

You may have been away from
the receiver, and someone else
used it.

Lock the purchase of Pay-Per-View programs.
Remember that you are responsible for all Pay-PerView purchases, whether or not you authorize such
purchases. If you lock Pay-Per-View purchases,
then anyone who wants to order a Pay-Per-View
program must enter the password.

You find that you are not able to
order a Pay-Per-View program.

The receiver may not be
connected to an active telephone
line or broadband Internet
connection.

Connect each receiver to a phone line or a
broadband Internet connection for Pay-Per-View
ordering using the remote control.

You find that you are not able to
cancel a Pay-Per-View
program.

You ordered a Pay-Per-View
program, and then decided not to
watch it.

You cannot cancel an order for a Pay-Per-View
program, whether it was just ordered or ordered
earlier.

Your setup includes more than
one receiver. You order a PayPer-View program, but it does
not appear on all of the
receivers.

You ordered a Pay-Per-View
program, and want it to be
available on all the receivers in
your setup.

If you want to watch a Pay-Per-View program on
TVs connected on each receiver, you must order the
program for each receiver but you only pay for the
program once.

Menus
What Is Happening
You were using a menu, and it
suddenly closed.

Possible Reason

What to Do

You may not have done anything
with the remote control or front
panel buttons for several
minutes.

The receiver has a time-out feature that
closes any menu after several minutes of no
activity. This will discard any changes you
have made, but otherwise does no harm to
the receiver. Start over again.

REMOTE CONTROL DEVICE CODES
Included with your remotes are lists containing the manufacturer codes for programming the
remote to controlyour TV, VCR, Blu-ray Disc/DVD player, or audio equipment. Every attempt has
been made to include all codes. If your device brand is not listed or if the codes do not work, the
remote may not control your device. In some cases, codes may operate some but not all buttons.

144

Appendix

What you’ll find in this chapter:

• LIMITED WARRANTY
• RESIDENTIAL CUSTOMER AGREEMENT
• FCC COMPLIANCE

145

Appendix
Limited Warranty

LIMITED WARRANTY
This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for
warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty.

What the Warranty Covers
•

This warranty extends only to the original user of the equipment and is limited to the purchase price of
each part. EchoStar Technologies Corporation and its affiliated companies (“EchoStar”) warrant this
system against defects in materials or workmanship as follows:

•

Labor: For a period of one (1) year from the original date of purchase, if EchoStar determines that the
equipment is defective subject to the limitations of this warranty, it will be replaced at no charge for labor.
EchoStar warrants any such work done against defects in materials or workmanship for the remaining
portion of the original warranty period.

•

Parts: For a period of one (1) year from the original date of purchase, EchoStar will supply, at no charge,
new or re-manufactured parts in exchange for parts determined to be defective subject to the limitations of
this warranty. EchoStar warrants any such replacement parts against defects in materials or workmanship
for the remaining part of the original warranty period.
Note: “Parts” means items included in this package, which may include the satellite dish assembly,
receiver, LNBF, remote control, or dish mounting hardware. It does not include other parts purchased
separately.

What the Warranty Does Not Cover
•

This warranty does not cover installation of the system. If applicable, such installation will be warranted
under a separate installation agreement.

•

This warranty does not cover consumer instruction, physical setup or adjustment of any consumer
electronic devices, remote control batteries, signal reception problems, loss of use of the system, or
unused programming charges due to system malfunction.

•

This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line
surges, battery leakage, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by
other than authorized factory service, use of accessories not recommended by the receiver manufacturer,
negligence, commercial or institutional use, or improper or neglected maintenance.

•

This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and handling,
removal or reinstallation, shipping damage if the equipment was not packed and shipped in the manner
prescribed, nor equipment purchased, serviced, or operated outside the continental United States of
America.

Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL
NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY
EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO
CIRCUMSTANCES SHALL ECHOSTAR'S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS
SYSTEM. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION
TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS
WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM
NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED
IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS
BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN
OPENED BY AN UNAUTHORIZED PERSON.

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Appendix
Limited Warranty

If You Need Assistance
1

Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your
customer account number, the receiver conditional access number, or the receiver model number ready.
Display the Important System Information menu to find these numbers.

A Customer Service Representative will assist you.

If the Representative determines you should return any equipment, you will be directed to call a Return
Authorization representative. Before shipping any equipment, you must talk to a Return Authorization
representative and must obtain a Return Authorization (RA) number.

You will be given the appropriate address for which to return your equipment. Whether under warranty or
not, you will be responsible for the cost of shipping back the defective equipment. For faster service, see
the Advance Exchange Program below.

Returned equipment must be packaged properly, using either the original shipping materials or the
packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items
returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions
given to you by the Customer Service Representative.

Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to
return the equipment. To avoid confusion and misunderstandings, shipments without an RA number
clearly visible on the outside of the box will be returned to you at your expense.

Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending
upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a
prepaid shipping label and instructions on how to return the defective equipment. The shipping charge, for receiving
replacement equipment and returning the defective equipment, is a one-time fee based on EchoStar's competitive bulk
shipping rates (additional charges may apply outside of the continental US). This fee will be charged to your billing
account or your valid credit card. If you do not ship the defective equipment to EchoStar within ten days after receiving
the replacement, your billing account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard
repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion
determines has voided the warranty, or makes the equipment unrepairable, billing account or credit card will be charged
the market price of the replacement.

Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you
will be shipped a replacement. Your original equipment will not be available for return.
If the defective equipment is covered under this warranty, a replacement will be shipped back to you at no additional
cost (additional charges may apply outside the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard
repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion
determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.

Accessory Warranty
An accessory is any DISH branded equipment, displaying the DISH logo, excluding the receiver, cables and hookups,
and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or
date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has
an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH or your local
retailer.

147

Appendix
Residential Customer Agreement

RESIDENTIAL CUSTOMER AGREEMENT
Thank you for choosing DISH Network®.
To view this Residential Customer Agreement in Spanish, please visit dish.com or call us at
800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español por favor visite dish.com o llame
all 1-800-333-DISH (3474) y le enviaremos una copia.
DISH Network is happy to answer any questions you may have (including questions regarding billing, installation,
equipment and service) and to provide you with technical and other customer support. You may contact us 24 hours a
day, any day of the year:
Phone:
800-333-DISH (3474)
Email:
care@dish.com
Mail:
DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website: dish.com
For purposes of this Residential Customer Agreement (the “Agreement”) and any customer agreement(s) applicable to
the package plan(s) under which you are receiving Services and/or equipment from DISH Network (each, a “Package
Plan Agreement”): (i) “you” and “your” refer to you, the DISH Network subscriber; and (ii) "DISH Network", “DISH”, "we,"
"us" or “our” refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or, where applicable under the
particular circumstances, third party billing agents.
“DISH Network” is a registered trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PACKAGE PLAN AGREEMENT, SETS FORTH THE
TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT
TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU ARE A NEW DISH
NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH
NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT. IF
YOU ARE AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR
REPLACEMENT OF, THIS AGREEMENT, AND YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES OR
EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH
CHANGED OR REPLACED AGREEMENT. IF YOU ARE AN EXISTING CUSTOMER AND DO NOT WISH TO
ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY US IMMEDIATELY AND WE WILL, AT
OUR OPTION, EITHER CANCEL YOUR SERVICE OR ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES
UNDER THE PREVIOUS VERSION OF THIS AGREEMENT.

THE DISH NETWORK SERVICE

A. Services Defined. "Services" shall mean all video, audio, data, interactive and other programming services and all
other services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise) and
that we may provide to customers in the future.
B. Minimum Programming Levels. If your applicable Package Plan Agreement specifies required minimum
programming, you must subscribe to such programming. Otherwise, you must subscribe to one or more of the following
programming packages: Welcome Pack, Latino Welcome, DISH America or a higher version of such packages; a
qualifying International package plus one of the following: International Basic Package, Chinese Basic Package, or a
previously listed package. We may change such minimum programming requirements at any time. For select
customers based on when activation of service occurred, an International Service Access Fee (as detailed in Exhibit 1)
may apply. If you subscribe to Racetrack TV, but do not subscribe to applicable minimum programming a Service
Access Fee (as detailed in Exhibit 1) may appply.
C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting events
and broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to circumvent
any of these blackouts, you may be subject to legal action. If the location at which you are receiving Services is a
wagering location, you are not eligible to receive certain channels, including without limitation, Racetrack TV. You must
be at least 18 years of age, or the applicable age of majority where you reside, to order or receive adult-oriented
programming services.
D. Changing Your Programming Selection. Unless otherwise specified in this Agreement or any applicable Package
Plan Agreement(s), you may change your programming selection at any time by notifying us. A Programming Change
Fee (as detailed in Exhibit 1) may apply to such programming changes, unless you are receiving Services and/or
Equipment (as defined in Section 4(A)) pursuant to a Package Plan Agreement that requires you to pay in full for all
Services and/or Equipment prior to receiving such Services and/or Equipment (a “Pre-Pay Promotion”).
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when you renew.
You may not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view
Services through your television if your DISH Network receiver is connected to a land-based telephone line and/or a
broadband home network. You may also order DISH Network pay-per-view Services by calling 877-DISH-PPV (3474778) and using our automated system, or by visiting dish.com/orderppv, or by speaking with a live operator at one of our
customer service centers (an Agent Assist Fee will apply as detailed in Exhibit 1). Pre-Pay Promotion customers may
only order pay-per-view Services by calling 877-DISH-PPV (3474-778).

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G. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and
information on the Internet. DISH Network does not have any control over such websites and information, and we do
not make any representations, warranties or guarantees as to the availability or content of such websites and
information, including without limitation: (i) the accuracy, availability, sequence, completeness, timeliness, copyright
compliance, legality, content, validity, or quality of any such websites or information; or (ii) whether using the software
contained in such receivers may result in accessing unintended, inappropriate or objectionable content. We may
change, limit, suspend, disable and/or remove your ability to access the Internet using your receiver at any time without
notice. We may also limit or restrict the websites and information that you may access on the Internet using your
receiver at any time without notice.
H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in your
private home. You agree that no Services provided to you will be viewed in areas open to the public, commercial
establishments or other residential locations. Services may not be rebroadcast or performed, and admission may not be
charged for listening to or viewing any Services. If your Services are viewed in an area open to the public, a commerical
establishment or another residential location, we may disconnect your Services and, in addition to all other applicable
fees, you must pay us the difference between the price actually paid for Services and the full applicable rate for such
Services, regardless of whether we have the right to distribute such Services in such other location.
I. Changes in Services Offered. We may add, delete, rearrange and/or change any and all programming, programming
packages and other Services that we offer, as well as the prices and fees related to such programming, programming
packages and Services, at any time, including without limitation, during any term commitment period to which you have
agreed. If a change affects you, we will notify you of such change and its effective date. In the event that we delete,
rearrange or change any programming, programming packages or other Services, we have no obligation to replace or
supplement such programming, programming packages or other Services. You are not entitled to any refund because
of a deletion, rearrangement or change of any programming, programming packages or other Services.
J. Promotional Offers and Items. If a third party, such as an independent DISH Network retailer, integrator or private
cable operator, offered you a promotional offer or item in connection with your subscription to the Services, such third
party is wholly responsible for fulfilling such promotional offer or providing such promotional item, and DISH Network is
not in any way responsible for such fulfillment unless the promotional offer or item was offered with DISH Network’s
prior authorization, approval, permission or knowledge.

2. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES
A. Payments. You agree to pay all amounts billed for Services, as well as all taxes, fees and other charges, if any, that
are now or may in the future be assessed in connection with any Services you receive from us, and any other charges
due and owing to us. State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite
providers for transmission of programming in some states may apply. Unless you prepay for a multi-month subscription
to Services or prepay for all Services as required by your participation in a Pre-Pay Promotion, we will bill you monthly
in advance for most Services and in arrears for other Services such as pay-per-view ordered by you or anyone who
uses your Equipment, whether with or without your permission, until you cancel your Services. Multi-month subscription
customers and Pre-Pay Promotion customers will be billed based on your pre-pay period (multi-month subscriptions) or
monthly (Pre-Pay Promotion customers), and must make all payments in advance of the due date on your bill in order
to continue receiving your Services; you must also pre-pay for all other Services, such as pay-per-view, ordered by you
or anyone who uses your Equipment, whether with or without your permission.
B. Billing Policies. Your bills will show the total amount due, the payment due date, payments, credits, purchases and
other charges to your account. You may submit your payment by mail, on our website, through our AutoPay program,
by calling a DISH Network customer service representative, or by any other means that we designate. Partial payments
will be applied first to the oldest outstanding bill. You must make your payment regardless of whether you receive a bill.
We do not assume the risk of undelivered mail. If you send checks or money orders marked with a designation such as
“payment in full,” we can accept them without waiving any of our rights, including without limitation, our rights to collect
any other amounts owed by you, notwithstanding your characterization of such payment. DISH Network does not
extend credit to our customers, and the Late Payment Fee (as detailed in Exhibit 1) is not interest, a credit service
charge or a finance charge. Certain fees and charges may apply in certain circumstances to your payment for the
Services, including without limitation, those expressly set forth in Exhibit 1 attached hereto and incorporated herein by
reference.
C. AutoPay and Paperless Billing. If you accept a promotion that requires you to sign up for and maintain AutoPay and/
or Paperless Billing and later discontinue AutoPay and/or Paperless Billing, then you may no longer be eligible for that
promotion and you may lose the promotional price.
D. Alterations to Payment Terms. If you paid for a monthly subscription (other than a Pre-Pay Promotion) and your
account is past due on more than one occasion, we may require that you pay for all Services and Equipment before you
receive them and you will be deemed to be receiving your Service under a Pre-Pay Promotion, at which point, all terms
and conditions of such Pre-Pay Promotion will apply to you. If you paid for a multi-month subscription to any Services
and your account is past due for any amount, we may convert your multi-month subscription to a monthly subscription,
and we will first apply the amount you paid for your multi-month subscription to any past due amounts and then to any
obligations you incur in the future.
E. Restarting your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail, neglect or
refuse to make timely payment for your Services, we may disconnect your Services, and in such event we will be wholly
relieved from any and all of our duties and obligations under this Agreement. If your Services are disconnected for nonpayment or any other reason, DISH Network may require that you pay, and you agree to pay, before we reconnect your
Services, all past due charges, a deposit equal to a minimum of one month of service charges, and all outstanding
balances accrued through the date of such disconnection. If your Services are disconnected for non-payment or any
other reason, you will no longer be eligible, even if you pay to restart your Service, to receive any remaining credits or
promotional pricing that you would have been eligible to receive had your Services not been disconnected. Unless
required by applicable law, deposits will not be held segregated from other funds and will not earn or accrue interest.
Promotional pricing is valid only at the time of installation.

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F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to assert
any other right that we may have against you, including without limitation, any breach of any agreement you may have
with DISH Network or one of our affiliates, you agree to pay the reasonable costs of such collection or other action.
These costs may include, without limitation, the costs of a collection agency, reasonable attorneys’ fees and court costs.
If you believe you have been billed in error or you would like to make any other requests for a billing statement credit,
you must contact our customer service center by telephone or in writing within twenty (20) days after the date you
receive the bill for which you are seeking correction. Failure to timely notify us of a dispute will constitute your
acceptance of the corresponding bill. You must pay undisputed portions of any billing statement before the next billing
statement is issued or you must pay a Late Payment Fee. All payments for Services must be made directly by you to us,
unless we authorize otherwise; for example, DISH Network shall have no obligation to provide Services for which
payment is made by you to a third party or payment is made by a third party on your behalf.
G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when
billing is provided through a third-party billing agent, including without limitation, a local telephone company.
H. Early Termination Fees. Depending on your specific Package Plan Agreement, you may incur fees for disconnecting
your service before the expiration of a commitment period or downgrading your programming below any applicable
minimum programming requirement during a commitment period (each an “Early Termination Fee”). Please reference
your Package Plan Agreement for details regarding any Early Termination Fee that may apply.

CANCELLATION OF SERVICE

A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or we
otherwise disconnect your Services, in each case as provided herein or in any applicable Package Plan Agreement.
B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone number,
e-mail address or mailing address set forth at the top of this Agreement. Please be aware that certain Package Plan
Agreements have an optional or mandatory term commitment period and if you cancel your Services prior to the
expiration of an applicable optional or mandatory term commitment period, certain early termination or cancellation fees
may apply.
C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services,
DISH Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii) we receive
confirmation that you have received Services, or any part of the Services, without paying for them; (iii) you otherwise
violate the terms and conditions of this Agreement or any applicable Package Plan Agreement; (iv) you transfer,
encumber or relocate any leased Equipment (unless you relocate such Equipment as part of a residential move into an
area within which you can permissibly continue to receive such Services); (v) you assign or attempt to assign any of
your rights, duties or obligations under this Agreement or any applicable Package Plan Agreement; (vi) you are
receiving Services through a third-party billing agent and become ineligible to receive applicable services provided by
such third-party billing agent; or (vii) you commence any act or filing of bankruptcy or bankruptcy proceedings are
commenced against you.
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding balances
accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges for Services,
once charged to your account, are non-refundable, and no refunds or credits will be provided in connection with the
cancellation of Services. If you received a discounted price due to a promotion, and you cancel prior to any applicable
expiration of that promotion, you are not entitled to any refund or credit for the unused portions of such discounted
price. If you received a discounted price in exchange for your agreement to pay for your Services on a multi-month
basis, and you cancel your Services prior to the expiration of your multi-month subscription, you are not entitled to any
refund or credit for the unused portions of your multi-month subscription.
4. EQUIPMENT
A. Equipment. In order to receive Services you must purchase or lease certain reception equipment consisting primarily
of a DISH Network compatible satellite receiver(s) and applicable Smart Card(s), remote control(s), satellite antenna(s),
and sometimes low noise block converter(s) with integrated feed(s) (collectively, “Equipment”).
B. Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If we
allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver,
subject to the limitations of your television equipment. All of your receivers must be located at the same residence and
continuously connected to the same land-based telephone line and/or broadband home network. If you wish to receive
Services at two different residential locations, you must open a separate account for each location, unless otherwise
specifically authorized by DISH Network. You may not directly or indirectly use a single account for the purpose of
authorizing Services for multiple DISH Network receivers that are not all located in the same residential location and
connected to the same land-based telephone line and/or broadband home network. If we later determine that you did,
we may disconnect your Services and, in addition to all other applicable fees, you agree to pay us the difference
between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network
receiver on your account.
C. Smart Cards. Receiver(s) are equipped with a conditional access card (“Smart Card”) inserted into a slot or
otherwise installed in such receiver. Not all receivers with a Smart Card slot require a Smart Card for proper
authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our
request. Smart Cards are not transferable. Your Smart Card will only work in the DISH Network receiver to which it was
assigned by DISH Network. If you report to our customer service center that your Smart Card has been lost, damaged,
defective or stolen, we will replace it, unless there is evidence of unauthorized tampering or modification, and a Smart
Card Replacement Fee will apply. In addition, in order to minimize downtime for your Equipment, DISH Network will,
upon your request, deliver a replacement Smart Card to you via overnight delivery, in which case an Overnight Delivery
Fee will apply.

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D. DVR. DISH Network’s digital video recorder (“DVR”) products allow you to record programming in digital format. Total
available recording time varies depending on your receiver and the nature of the programs being recorded. DISH
Network does not guarantee access to or recording of any particular programming, or that any such programming will
not be deleted from your DVR product. Most programming is the copyrighted material of the third party that supplies it;
is protected by copyright and other applicable laws; and may not be reproduced, published, broadcast, rewritten, or
redistributed without the written permission of the third party that supplied it (except as permitted by the “fair use”
provisions of the U.S. copyright laws).
E. Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect
each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home
network. Failure to connect each receiver to the same land-based telephone line and/or a broadband home network
may result in interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each
dual tuner receiver that is not connected to the same land based telephone line and/or a broadband network (as
detailed in Exhibit 1).
F. Receiver Alterations. DISH Network may, through periodic downloads, alter the software, features and/or
functionality in your DISH Network receivers; provide data and content to DVR products; store and remove data and
content on the hard drives of DVR products; and send electronic counter-measures to your DISH Network receivers.
DISH Network will use commercially reasonable efforts to schedule these downloads to minimize interference with or
interruption to your Services, but shall have no liability to you for any interruptions in Services arising out of or related to
such downloads. DISH Network may from time to time cease supporting one or more DISH Network receiver models.
G. Proprietary Components and Software. DISH Network receivers and Smart Cards contain components and software
that are proprietary to DISH Network and its licensors. You agree that you will not try to reverse-engineer, decompile or
disassemble, nor will you tamper with or modify, any software or hardware contained within any receiver or Smart Card.
Such actions are strictly prohibited and may result in the termination of this Agreement, disconnection of your Services
and/or legal action.
H. Software License. You are licensed to use the software provided in your DISH Network receiver(s), as updated by
DISH Network, its licensors and/or its suppliers from time to time, solely in executable code form, solely in conjunction
with lawful operation of the DISH Network receiver(s) that you purchased or leased, and solely for the purposes
permitted under this Agreement. You may not copy, modify or transfer any software provided in your DISH Network
receiver(s), or any copy of such software, in whole or in part. You may not reverse-engineer, disassemble, decompile or
translate such software, or otherwise attempt to derive its source code, except to the extent allowed under any
applicable laws. You may not rent, lease, load, resell for profit or distribute any software provided in your DISH Network
receiver(s), or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions
of this license, and DISH Network, its licensors and its suppliers reserve all rights not expressly granted to you. Except
as stated above, this license does not grant to you any intellectual property rights in the software provided in your DISH
Network receiver(s). Any attempt to transfer any of the rights, duties or obligations of this license is null and void. If you
breach any term or condition of this license, this license will automatically terminate.
I. Stolen Equipment. If any of your Equipment is stolen or otherwise removed from your premises without your
authorization, you must notify our customer service center by telephone or in writing immediately, but in any event not
later than three (3) business days after such removal, to avoid liability for payment for unauthorized use of your
Equipment. You will not be liable for unauthorized use that occurs after we have received your notification.
5. LEASED EQUIPMENT
A. Lease Terms. We may choose to lease certain Equipment to subscribers. Unless otherwise specified in an applicable
Package Plan Agreement(s), such Equipment (including without limitation, the LNBFs, but not the satellite antenna),
shall at all times remain the sole and exclusive property of DISH Network, and we may provide or replace leased
Equipment with new or reconditioned Equipment at any time, and upon cancellation or disconnection of your Services,
remove or require the return of such Equipment. No leased Equipment provided to you by DISH Network shall be
deemed fixtures or part of your real property. We may make such filings and recordings that we may consider
necessary to evidence our ownership rights in such Equipment, and you agree to execute any and all documents that
we may consider necessary for us to make such filings. Our ownership of such Equipment may be displayed by notice
contained on it. You have no right at any time to pledge, sell, mortgage, otherwise encumber, give away, remove,
relocate, alter or tamper with such Equipment, or to tamper with or alter any notice of our ownership on such
Equipment. Any reinstallation, return, or change in the location of such Equipment must be performed by DISH Network
at our then-current service rates. You shall not attach any electrical or other devices to, or in any way alter, any such
Equipment without our prior written consent. You are responsible for preventing the loss or destruction of leased
Equipment and we recommend that such Equipment be covered by your homeowners, renters or other insurance
policy.
B. Return of Leased Equipment. It is your responsibility to return all leased Equipment within thirty (30) days following
cancellation or disconnection of your Services. You must call 800-333-DISH (3474) to receive a return authorization
number and instructions regarding acceptable methods for returning the Equipment. Options to return your Equipment
include, but are not limited to, the use of a shipping label and empty box provided by DISH Network by paying a Box
Return Fee (as detailed in Exhibit 1) (which price is subject to change at any time) or scheduling a DISH Network inhome service call to remove the Equipment by paying a Service Call Fee (as detailed in Exhibit 1) charge (which price
is subject to change at any time). Equipment will not be deemed returned until received by DISH Network. If you do not
return such Equipment undamaged and in working order, normal wear and tear excepted, and in accordance with the
procedures set forth herein, then you are responsible and must pay us certain charges as described in the Package
Plan Agreement.
C. Defects and Damages. You must notify us immediately of any defect in, damage to, or accident involving your leased
Equipment. All maintenance and repair of such Equipment must be performed by us or our designee(s). DISH Network
may charge you for any repairs that are necessitated by any damage to, or misuse of, such Equipment.

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Residential Customer Agreement

TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT

You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld.
Provided however, if you lease Equipment or your account has an outstanding balance, then the withholding of consent
to assign or transfer your Services shall not be deemed unreasonable.

LIMITATION OF OUR LIABILITY

A. INTERRUPTIONS AND DELAYS. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR
OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY INTERRUPTION IN ANY SERVICE OR FOR ANY DELAY OR
FAILURE TO PERFORM, INCLUDING WITHOUT LIMITATION: IF SUCH INTERRUPTION, DELAY OR FAILURE TO
PERFORM ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK'S
ACCESS TO ALL OR ANY PORTION OF SERVICES; THE RELOCATION OF ALL OR ANY PORTION OF THE
SERVICES TO DIFFERENT SATELLITE(S); A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT;
ANY SOFTWARE OR OTHER DOWNLOADS INITIATED BY US; OR ANY ACTS OF GOD, FIRES, EARTHQUAKES,
FLOODS, POWER OR TECHNICAL FAILURE, SATELLITE OR UPLINK FAILURE, ACTS OF ANY GOVERNMENTAL
BODY OR ANY OTHER CAUSE BEYOND OUR REASONABLE CONTROL.
B. ALTERATIONS TO EQUIPMENT. NONE OF DISH NETWORK, ECHOSTAR OR OUR THIRD-PARTY BILLING
AGENTS, OR ANY OF OUR OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY ALTERATION TO ANY
EQUIPMENT, INCLUDING WITHOUT LIMITATION, REMOVING OR DISABLING FEATURES (SUCH AS THE
ABILITY TO ACCESS THE INTERNET VIA A RECEIVER).
C. LOSS OF RECORDED MATERIAL. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS NOR ANY OF
OUR OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED
MATERIAL OR THE PREVENTION OF RECORDING, INCLUDING WITHOUT LIMITATION, ANY LOSS OR
PREVENTION OF RECORDING DUE TO ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR
EQUIPMENT.
D. NO WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW,
NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR THEIR AFFILIATES, MAKE ANY
WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY
OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING WITHOUT
LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
ARE HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED.
E. CONTENT RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING, INTERNET OR
OTHER CONTENT RESTRICTIONS ON YOURSELF, MEMBERS OF YOUR FAMILY AND HOUSEHOLD, AND
GUESTS, AS YOU DEEM APPROPRIATE. NONE OF DISH NETWORK, ECHOSTAR, OUR THIRD-PARTY BILLING
AGENTS, OR OUR AND THEIR AFFILIATES SHALL HAVE ANY LIABILITY TO ANYONE DUE TO, OR BASED
UPON, ANY CONTENT (INCLUDING WITHOUT LIMITATION, ANY INACCURACIES, ERRORS IN OR OMISSIONS
FROM SUCH CONTENT): (i) CONTAINED IN ANY OF THE SERVICES FURNISHED TO YOU; OR (ii) ACCESSED
USING THE SERVICES OR EQUIPMENT FURNISHED TO YOU.
F. DAMAGES LIMITATION. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR
THEIR AFFILIATES, SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO: DISH NETWORK EQUIPMENT OR
ANY OTHER EQUIPMENT; OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO
YOU; OR ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO
YOU.

8. LEGAL COMPLIANCE; PIRACY AND INFRINGEMENT; TRADEMARKS; PUBLIC RIGHTS OF WAY
A. Piracy. Receiving any portion of the Services without paying for them and/or any direct or indirect act or attempted
act to engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of
various U.S. federal and state laws and of this Agreement. The penalties for violating such laws can include
imprisonment and civil damage awards of up to $110,000 per violation.
B. Infringement. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify Equipment to
receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result
in a fine of up to $500,000 and imprisonment for five years, or both. Any person who procures Equipment that has been
so modified is an accessory to that offense and may be punished in the same manner. Investigative authority for
violations lies with the Federal Bureau of Investigation. The Equipment may incorporate copyright protection technology
that is protected by U.S. patents and/or other intellectual property rights. Use of such copyright protection technology
must be authorized by DISH Network or its suppliers or licensors, and is intended for home and other limited pay-perview uses only, unless otherwise authorized by DISH Network or its suppliers or licensors. Reverse engineering or
disassembly is prohibited.
9. GENERAL
A. Notice. Any notice required or permitted to be given by us under this Agreement may be provided via the mail, on
your bill, as a bill insert, via broadcast on a television channel, through publication on the website set forth at the top of
this Agreement, by telephone, or by any other reasonable means. If we send you notice by mail, on your bill or as a bill
insert, it will be considered given the day after it is deposited in the U.S. mail, addressed to you at your then-current
billing address in our records. If we send you notice via broadcast on a television channel or through publication on the
website set forth at the top of this Agreement, it will be considered given when first broadcast or published. If we send
you notice by telephone, it will be considered given when personally delivered to you or when left as a message at your
then-current phone number in our records. Unless otherwise specified in this Agreement, any notice required or
permitted to be given by you under this Agreement shall be in writing and shall be sent by first-class mail addressed to
us at the mailing address set forth at the top of this Agreement, and shall be deemed given when received by us at such
mailing address.

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B. Physical Address/Change of Address. When setting up your DISH Network account, you must provide us with the
physical address where your Equipment will be located and your Services will be provided. A post office box does not
meet this requirement. You must give us immediate notice of any change of name, mailing address, telephone number,
or physical address where your Equipment is located. You may do this by notifying our customer service center by
telephone or in writing at the phone number, mailing address, or e-mail address set forth at the top of this Agreement.
C. Online Account Information. If you have an online account with us, you are responsible for maintaining the
confidentiality of your account username and password and for all activities that occur under your account username
and/or password. You must: (i) keep your account username and password confidential and not share them with
anyone else; and (ii) immediately notify us of any unauthorized use of your password and/or account username or other
breach of security.
D. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on
our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable
under the circumstances. Additional terms and conditions imposed by our third-party billing agents may apply. For
example and without limitation: (i) late fees imposed by our third-party billing agents may be administered according to
our third-party billing agent's billing procedures and applicable state tariffs and regulations; (ii) our third-party billing
agents may require that you to pay all past due charges for Services, a restart fee, and/or a prepayment before we
reconnect your Services; and (iii) other services provided by our third-party billing agents, including without limitation,
local telephone service, may need to be restored before DISH Network Services can be restored, and a restoral fee
and/or deposit may be required to restore third-party billing agent services. Partial payments on third-party billing agent
bills may be applied first to the balance due for other services billed on your third-party billing agent bill, including
without limitation, local telephone service, according to the third-party billing agent's billing procedures and applicable
state statutes and regulations. Please contact your third-party billing agent for details. Failure to pay all or any part of
your third-party billing agent bill may result in disconnection of Services. If your account is assigned to a third-party
billing agent we will provide you notice of such assignment.
E. Credit Checks. You authorize DISH Network to investigate your financial responsibility and creditworthiness,
including without limitation, acquiring credit reports and histories, and to report any payment defaults to credit reporting
agencies. Such credit checks may require you to provide DISH Network with your social security number. Under the
Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate
information about your account to any credit reporting agency. Please include in any such notice the specific item of
dispute and why you believe the information reported is in error.
F. Applicable Law. This Agreement, including without limitation, all matters relating to its validity, construction,
performance and enforcement, and any claim, complaint or dispute arising out of or related to this Agreement, the
Services or the Equipment shall be governed by the laws and regulations of the State of Colorado without giving effect
to its conflict of law provisions. This Agreement is subject to amendment, modification or termination if required by such
laws or regulations. If any provision in this Agreement is declared to be illegal or in conflict with any law or regulation,
that provision will be considered modified to the minimum extent necessary to make such provision legal and no longer
in conflict with such law or regulation, without affecting the validity of any other provisions.
G. Remedies Cumulative. The rights and remedies provided under this Agreement to DISH Network in case of your
default or breach of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH
Network may have by reason of such default or breach at law, in equity, under contract or otherwise (all of which are
expressly reserved).
H. Other. No salesperson, installer, customer service representative, authorized retailer, or other similarly situated
individual is authorized to change or override this Agreement. DISH Network may, however, change this Agreement at
any time and will notify you if that occurs. The terms and conditions of this Agreement that either are expressly stated to
survive or by their nature would logically be expected to survive its expiration or termination will continue thereafter.
This Agreement is in addition to any other written agreement(s), if any, between you and DISH Network, including
without limitation, any applicable Package Plan Agreement, and except as provided to the contrary herein, all such
written agreements shall remain in full force and effect. Except as expressly set forth in this Agreement to the contrary,
this Agreement replaces and supersedes any and all prior DISH Network Residential Customer Agreements in their
entirety, and such prior DISH Network Residential Customer Agreements shall be of no further force or effect
whatsoever. In the event of any ambiguity between this Agreement and any applicable Package Plan Agreement, DISH
Network shall have the sole and exclusive authority to interpret and/or make a final determination concerning any issue
arising from such ambiguity.

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EXHIBIT 1 - FEES
In addition to any amounts due for your Services and any other amounts due under this Agreement or any
applicable Package Plan Agreement, you agree to pay the fees listed in the table below (“Fees”) if and when
applicable. DISH may change these Fees, increase or decrease these Fees, or impose additional Fees at any time
upon notice to you. Discounts on certain Fees may be available from time to time if you subscribe to certain
programming packages and/or use certain Equipment. Additional Fees may apply for non-standard installations or if
you upgrade your Equipment after installation. You may call 800-333-3474 to request an itemization of any cost that
you will incur in order to purchase and/or lease or receive DISH equipment and/or DISH Services.

Type of Fee

Amount

Description of When Fee Applies
Monthly Fees

$7.00

You have more than one (1) receiver on your
account. Per additional high definition (HD)
receiver.

$10.00

You have more than one (1) receiver on your
account. Per additional DVR receiver.

$14.00

You have more than one (1) receiver on your
account. Per additional Duo receiver.

$17.00

You have more than one (1) receiver on your
account. Per additional DuoDVR or SlingLoaded
receiver.

$7.00

You have a Hopper 2000 receiver on your account.

$7.00

You have a Joey 1.0 receiver on your account.

Whole Home DVR
Service Fee

$4.00

You have a Whole Home DVR Hopper 2000 on
your account.

DVR Service Fee

$6.00

You purchase or lease a digital video recording
receiver and you do not subscribe to a “with DVR”
programming package. (If you have a HD Duo
SlingLoaded DVR receiver on your account, a
$10.00 fee will also apply.)

Protection Plan

$6.00

You participate in the Protection Plan.

DISH Pause

$5.00

You are eligible for and participate in DISH Pause.

Service Access Fee

$6.00

You subscribe to Racetrack TV but do not
subscribe to applicable required minimum
programming.

International Service
Access Fee

$10.00

You do not subscribe to applicable required
minimum programming.

TV2 Receiver
Connection Fee

$5.00

You purchase or lease a dual tuner receiver and it
is not connected to a phone line and/or a
broadband network.

DISH 500 Upgrade Fee

$5.00

You receive Services in Alaska (AK) or Hawaii (HI).

Additional Receiver
Fee*
(*In determining the
Additional Receiver Fee
amount, the receiver
with the highest
associated fee shall be
deemed activated prior
to all other receivers on
your account.)

Receiver Fees

Transactional Fees
Agent Assist Fee

154

$5.00

You order PPV or make a credit/debit card or Bank
Account payment over the phone with an agent.

Appendix
Residential Customer Agreement

Type of Fee

Amount

Description of When Fee Applies

External Hard Drive
Activation Fee

$40.00

One-time fee charged if you have a ViP receiver
and you choose to connect an external hard drive
to that receiver.

Late Payment Fee

$7.00

You do not pay your bill in full on or before its due
date (unless you are receiving Services pursuant to
a Pre-Pay Promotion).

Returned Payment Fee

$10.00

You make an EFT or check payment to DISH
Network and it is subsequently returned.

Shipping and Handling
Fee

$15.00

DISH Network delivers hardware to you via regular
delivery. (A $20.00 Extended Delivery Fee also
applies to AK, HI, Puerto Rico, or Virgin Islands.)

Overnight Delivery Fee

$20.00

DISH Network delivers an item to you via overnight
delivery (not available in Alaska, Hawaii, Puerto
Rico, or the U.S. Virgin Islands).

Box Return Fee

$17.00

DISH Network delivers return boxes and labels to
return leased equipment.

Smart Card
Replacement Fee

$50.00

We replace your Smart Card because it was lost,
damaged, defective or stolen, as long as there is no
evidence of tampering or modification.

Out of Warranty
Receiver Replacement
Fee

$75.00

You need to replace or repair an out of warranty
receiver.

Service Call Fee

$95.00

We send a certified technician to you.

Programming Change
Fee

$5.00

You change your programming selection in 30 days
or less from the same service being added (but not
regarding adult programming).

$20.00

Changes to your programming selection include
adult programming.

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Appendix
FCC Compliance

FCC COMPLIANCE
The following text is extracted from Federal Communications Commission (FCC) regulations, as of the
publication date of this Guide. Contact the FCC (see following) or your library for the complete text of the
regulations.

Telephone Communication
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back panel
of this equipment is a label that contains, among other information, a product identifier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the
applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant RJ-11 telephone cord and modular
plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant,
such as RJ-11. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a
telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of
RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the
REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by
## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on
the label.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will
notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you
believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, please contact DISH at 1-800-333-DISH
(3474). If the equipment is causing harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
There are no user serviceable parts inside.
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service
commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this
equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment,
consult your telephone company or a qualified installer.

Compliance Information Statement
EchoStar Technologies Corporation, 94 Inverness Terrace East, Englewood CO., (303) 706-4000, declares that:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

Connecting to an Over-the-Air Antenna
In order to receive local broadcast channels, you may wish to install an over-the-air antenna into your TV distribution
equipment. There are many devices that allow you to connect your antenna to your in-home distribution system such as
splitters and amplifiers. You must be careful to meet certain FCC regulations with respect to the isolation between the
antenna port and the network port of your system. It is recommended that you purchase a splitter or amplifier with the
correctly specified isolation from your local satellite television retailer.

156

A
Account Information 4
Address, Remote
Changing 74
Checking 75
Adult Content, Hiding 50
All Episodes 64
Antenna
Adjusting 76
Over-the-Air 125
Remote Control 17
Attenuator 77
Audio
Dolby Digital 107
Dolby Digital and Linear PCM audio
signals 107
PCM Only 107
Troubleshooting 142
Automatic Timer 68

B
Back Button 57
Back Panel 21
Batteries, Remote Control 17
Broadband Internet Connection 8, 122
Browse Banner 28
Troubleshooting 139

C
Caller ID 102
Enabling/Disabling 102
History 103
Troubleshooting 143
Canceling a Procedure 23
Changing Channels 26, 137
Changing Languages 105
Troubleshooting 142
Channel Locks 49
Channel Number, Entering 26
Channels
Customizing Lists 103
Check Switch 131
Closed Captioning 106
Closing Menus 22
Combination Devices 81
Component Cables 113
Connections, Back Panel 21
Controls and Indicators, Front Panel 21
Customer Service 54

D
Daily Schedule 65
Defaults, Reset to Factory 108
Deleting a Timer 71
Device Codes 84
Diagnostics 131
Digital OTA
Broadcasts 129
Installation Considerations 129
Digital Video Recorder (DVR) 56
Discrete Power On and Off 95

Dish Antenna 119
DISH Account 4
DISH Logo, Moving 8
DISH On Demand 7, 35
Ordering 35
Reviewing Orders 36
DishCOMM
Considerations 123
Creating a Network via 122
Modem 122
testing 122
DishHOME Interactive TV 7, 54
DishONLINE services 7
DishPASS 64, 70
Dolby audio 107
Dolby Digital Surround Sound 107
DTV developments 129
Dual Mode 13, 15
Recording Events without Record
Plus 62
Recording With Record Plus 61
Using Record Plus 58

E
Entering a Channel Number 26

F
Fast Forwarding 57
Favorites Lists 40
Creating or Changing 41
Naming 41
Troubleshooting 141
Using 39, 40
Finding a Program to Watch 5
Frame-By-Frame 57
Front Panel 21
Locking 51
FWD Button 57

G
Grouping Recorded Programs 59
Guide Display
Changing 104
Channel Display Preferences 104

H
HDMI connection 112
HDTV Setup 114
Hiding Adult Content 50
History
Caller ID 103
Purchase 36
HomePlug testing 122

I
Improving Receiver Control 74
Inactivity Standby 109
Internet Connection 8, 122

K
Keyword, Search by 29

L
Languages, Changing 105
Limited Mode 78
Lists
Choices in Menus 22
Customizing Channels 103
Local Satellite Channels 127
Locks 44
Channel Locks 49
Front Panel 51
Hiding Adult Content 50
Password 45
Pay-Per-View Channels 50
Ratings Locks 46
Receiver 45
Troubleshooting 144
Low Battery Warning 17

M
Manual Timer 69
Maximum Recorded Events 65
Menus 22
Canceling a Procedure 23
Highlighting Options 22
List of Choices 22
Open and Close 22
Selecting Options 22
Troubleshooting 144
Using 22
Modes
Dual 13
Mode Light 13, 14
Single 13, 14
Switching 15
Modulator Setup 98
Movies & More 35
Multimedia 99
Transferring Photos 99
Viewing Photos 100

N
Nearby TV 3, 12, 13, 16
Connecting to TV 112
Display in HD 114
No Picture 113
YPbPr Connections 113
New Episodes 64
Number Pad, Remote Control 23

O
Opening Menus 22
Ordering a Pay-Per-View 34
Ordering Your Program Packages 4
Over-the-Air
TV Broadcasts 128
Over-the-Air Antenna 125
Channel Scanning 126
Peaking 127
Transmit Channel Numbers 128
Over-the-Air Channels 40

157

P
Password
Creating or Changing 45
Pause Button 57
Pausing a Program 56
Pausing Live TV 6
Pay-Per-View 7, 34
Locks 50
Ordering 34
Reviewing Orders 36
Troubleshooting 144
Phone Line 120
Troubleshooting 143
Phone System Setup 121
Photos
Transferring 99
Viewing 100
PIP 31, 32
Playing a Recorded Program 58
Point Dish 131
Program Guide 26
Changing the Display 104
Channel Display Preferences 104
Troubleshooting 139
Programming the Recover Button for
Remote Control 2 93
Programs
DISH On Demand 35
Movies & More 35
Pay-Per-View 34
Reviewing Orders 36

R
Rain and Snow Fade 7
Ratings Locks 46
Receiver
Back Panel 21
Front Panel 21
Updates 108
Record Link 58
Record Plus 58, 61, 62
Recording
Grouping and Sorting 59
Live Program 58
Maximum # Recorded Events 65
Options 62
Playing Back a Recorded Program

58
Receiver is Off 66
Single Mode 59
While Watching Different Programs

55, 59
With Record Plus 61
Without Record Plus 62
Recover Button 93
Programming 93
Removing Channel Programming 95
Using 94
Remote Antenna 76
Remote Battery Low 17
Remote Control 15

158

Antenna 17, 76
AUX Mode 90
Batteries 17
Buttons, DVD/VCR Control 20
Buttons, Receiver Control 18
Buttons, TV Control 19
Changing the Address 74
Checking Device Codes 84
Checking the Address 75
Combination Devices 81
Configuration, Adjusting 88
Confirming Operation 75
DVD/VCR Mode 20
Learning Commands 85
Limited Mode 78
Low Battery Warning 17
Modes 78
Not Recognized 88
Programming the Recover Button for
Remote Control 2 93
Programming to Control a Second
Satellite Receiver 92
Recover Button, Using 94
Removing Recover Button Channel
Programming 95
Replacement 24, 112
SAT Auto-Tune 79
SAT Mode 18
Switching Between TV and Device
Volume Control 90, 91
Troubleshooting 138
TV Mode 19
Types (TV1 & TV2) 16
UHF Attenuator 77
UHF Pro 16
Remote Control 1 (Green) 3, 12
Remote Control 2 (Blue) 3, 12, 74
Recover Button, Programming 93
Removing Recover Button Channel
Programming 95
Using Recover Button 94
Remote TV 3, 12, 13, 14, 16, 115
Connecting a VCR 124
Replacement Remote Control (TV1 UHF
Pro) 24
Reset to Factory Defaults 108
Resetting Your Receiver 130
Reversing 57
Running System Wizard 130

S
SAT Auto-Tune 79
Satellite Channels, Local 127
Satellite TV Reception 7
Search 29
Search History 30
Second Satellite Receiver 92
Shared View 98
Single and Dual Modes
Favorites Lists 15
Recording 15

158

Switching 15
Single Mode 13, 14
Picture-In-Picture 31
Recording 59
Shared View 98
Skip Back Button 57
Skip FWD Button 57
Skipped Timers 66
Skipping 57
Slow Motion and Frame-By-Frame 57
Solar Interference 8
Sorting Recorded Programs 59
Sound, Dolby Surround 107
Standby, Inactivity 109
Sub-theme, Search by 29
Switching Between Dual and Single Mode
Closed Captioning 15
Locks 15

T
Text 24
Themes 29
Timers and Recordings 64, 66
Automatic Timers 68
Daily Schedule 65, 67
Deleting a Timer 71
DishPASS Timer 70
Manual Timers 69
Maximum Recorded Events 65
Special Considerations When Using
Timers 67
Timer Frequency 64
Timer Options 65
Timer Priorities 64
Timer Symbol 66
Timer Types 64
Timers List 65, 67
Troubleshooting 141
Why Timers are Skipped 66
Transmit Channel Numbers 128
Troubleshooting 130, 134
Audio/Sound/Volume 142
Browse Banner 139
Caller ID 143
Changing Languages 142
Favorites Lists 141
Hearing a Program 142
Locks 144
Menus 144
Message Numbers 135
Nearby TV 113
Pay-Per-View 144
Phone Line 143
Point Dish and Check Switch 131
Program Guide 139
Receiver Diagnostics 131
Remote Control 138
Resetting Your Receiver 130
Running System Wizard 130
Timers and Recordings 141
Video/Picture/Images 140

Watching a Program 140
Tuner/Amplifier
Controlling Audio Equipment 90
Using for Volume Adjustment 90, 91
TV Everywhere 109

U
UHF Attenuator Installation 77
Unlocking Pay-Per-View Channels 50
Unlocking the Front Panel 51
Unlocking Your Receiver 45
Updates 108
Using History 30
Using Keywords 30
Using Menus 22
Using Multimedia 99
Using Number Pad 23
Using Picture-In-Picture 31
Using Search 30
Using Text Fields 24
Using Themes 29
Using Themes and Search 29
Using Up/Down Arrows 26

V
VCR Connection 124
Video
Troubleshooting 140
Virtual Keyboard 23
Volume Control 90, 91

W
Watch TV 5

Y
YPbPr Connections 113

159

160

Receiver Information
Write the following information in the spaces provided below. You may need to provide this information if you call
the Service Center. To get the Conditional Access Numbers, display the System Info menu (see Ordering Your
Programming Packages).

Purchase Location Name:
Purchase Location Telephone Number:
Receiver Serial Number:
Receiver Conditional Access Number
Smart Card Conditional Access Number:

Remote Control Settings
Remote Control 1

Remote Control 2

TV1

TV2

Remote Control Address (SAT Mode)
TV Code (TV Mode)
DVD, BD or VCR Code (DVD Mode)
Auxiliary Device Code (AUX Mode)

TV Input/Channel Settings

TV Input/Channel

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Author                          : carolyn.million
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Modify Date                     : 2012:08:21 09:55:05-06:00
Title                           : 
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Producer                        : Adobe Acrobat 10.1.2
Page Count                      : 171

EXIF Metadata provided by EXIF.tools

Dish Vip 722K User Guide

Dish-Vip722K-Owners-Manual dish-vip722k-owners-manual

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