Dell DL1000 Appliance Deployment Guide 1507972905powervault En Us

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Dell DL1000 Appliance
Deployment Guide

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual
property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other
marks and names mentioned herein may be trademarks of their respective companies.
2016 - 09
Rev. A03

Contents
1 Introducing your Dell DL1000............................................................................ 5
Dell DL1000 core technologies............................................................................................................ 5
Live Recovery................................................................................................................................... 5
Universal Recovery.......................................................................................................................... 5
True Global Deduplication ............................................................................................................. 6
Encryption........................................................................................................................................6
Dell DL1000 data protection features.................................................................................................. 6
Dell DL1000 Core............................................................................................................................6
Dell DL1000 Smart Agent................................................................................................................ 7
Snapshot process.............................................................................................................................7
Replication — disaster recovery site or service provider................................................................7
Recovery.......................................................................................................................................... 8
Recovery-as-a-Service ...................................................................................................................8
Virtualization and cloud.................................................................................................................. 8
Dell DL1000 deployment architecture.................................................................................................8
Other information you may need.......................................................................................................10

2 Installing your Dell DL1000...............................................................................11
Introduction......................................................................................................................................... 11
Available configurations.................................................................................................................11
Installation overview............................................................................................................................ 11
Installation prerequisites......................................................................................................................12
Network requirements...................................................................................................................12
Recommended network infrastructure........................................................................................ 12
Setting up the hardware...................................................................................................................... 13
Installing the DL1000 appliance in a rack.....................................................................................13
Using the system without a rack................................................................................................... 13
Cabling the appliance....................................................................................................................14
Connecting the Cable Management Arm (Optional)................................................................... 14
Turning on the DL1000 Appliance................................................................................................14
Initial software setup........................................................................................................................... 14
AppAssure Appliance Configuration Wizard.................................................................................15
DL Appliance Configuration Wizard..............................................................................................17
Rapid Appliance Self Recovery........................................................................................................... 23
Creating the RASR USB key...........................................................................................................23
Executing RASR............................................................................................................................. 23
Recovery and Update Utility............................................................................................................... 24

3 Configuring your Dell DL1000......................................................................... 26
Configuration overview...................................................................................................................... 26
Resetting the operating system to default settings........................................................................... 26
Configuring browsers to remotely access the DL1000 Core Console............................................ 26
Configuring browser settings in Internet Explorer and Chrome................................................. 27
Configuring browser settings in Firefox....................................................................................... 27
Accessing the DL1000 Core Console................................................................................................ 27
Updating trusted sites in Internet Explorer.................................................................................. 28
Encrypting agent snapshot data.........................................................................................................28
Configuring an Email server and Email notification template ..........................................................28
Adjusting the number of streams....................................................................................................... 29

4 Preparing to protect your servers....................................................................31
Overview.............................................................................................................................................. 31
Installing agents on clients..................................................................................................................31
Deploying the agent software when protecting an agent........................................................... 31
Installing the Rapid Recovery Agent software on Windows machines.......................................32
Deploying the Rapid Recovery Agent software to one or more machines................................34
About installing the Agent software on Linux machines................................................................... 37
Location of Linux Agent files........................................................................................................ 39
Agent dependencies..................................................................................................................... 39
Installing the Rapid Recovery Agent software on Debian or Ubuntu......................................... 40
Installing the Rapid Recovery Agent software on SUSE Linux Enterprise Server........................ 41
Installing the agent on Red Hat Enterprise Linux and CentOS.................................................... 41
Installing the Agent software on offline Linux machines.................................................................. 42
Installing the Agent software on Windows Server Core Edition machines................................ 43
Configuring the Rapid Recovery Agent on a Linux machine...................................................... 43
Protecting a machine..........................................................................................................................45
Checking network connectivity....................................................................................................48
Checking the firewall settings...................................................................................................... 48
Checking DNS resolution............................................................................................................. 49
Teaming network adapters...........................................................................................................49

5 Getting help......................................................................................................... 51
Finding documentation and software updates.................................................................................. 51
Documentation..............................................................................................................................51
Software updates........................................................................................................................... 51
Contacting Dell....................................................................................................................................51
Documentation feedback................................................................................................................... 51

Introducing your Dell DL1000

Your Dell DL1000 combines backup and replication into a unified data protection product. It provides
reliable application data recovery from your backups to protect virtual machines and physical machines.
Your appliance is capable of handling up to terabytes of data with built-in global deduplication,
compression, encryption, and replication to specific private or public cloud infrastructure. Server
applications and data can be recovered in minutes for data retention and compliance purposes.
Your DL1000 supports multi-hypervisor environments on VMware vSphere, Oracle VirtualBox and
Microsoft Hyper-V private and public clouds.

Dell DL1000 core technologies
Your appliance combines the following technologies:
•

Live Recovery

•

Universal Recovery

•

True Global Deduplication

•

Encryption

Live Recovery
Live Recovery is instant recovery technology for VMs or servers. It gives you near-continuous access to
data volumes on virtual or physical servers.
DL1000 backup and replication technology records concurrent snapshots of multiple VMs or servers,
providing near instantaneous data and system protection. You can resume the use of the server by
mounting the recovery point without waiting for a full restore to production storage.

Universal Recovery
Universal Recovery provides unlimited machine restoration flexibility. You can restore your backups from
physical systems to VMs, VMs to VMs, VMs to physical systems, or physical systems to physical systems,
and carry out bare metal restores to dissimilar hardware.
Universal Recovery technology also accelerates cross-platform moves among virtual machines. For
example, moving from VMware to Hyper-V or Hyper-V to VMware. It builds in application-level, itemlevel, and object-level recovery (individual files, folders, email, calendar items, databases, and
applications).

True Global Deduplication
True Global Deduplication eliminates redundant or duplicate data by performing incremental block-level
backups of the machines.
The typical disk layout of a server consists of the operating system, application, and data. In most
environments, the administrators often use a common version of the server and desktop operating
system across multiple systems for effective deployment and management. When backup is performed at
the block-level across multiple machines, it provides a more granular view of what is in the backup and
what is not, irrespective of the source. This data includes the operating system, the applications, and the
application data across the environment.

Figure 1. Diagram of True Global Deduplication

Encryption
Your DL1000 provides encryption to protect backups and data-at-rest from unauthorized access and
use, ensuring data privacy. The data can be accessed and decrypted using the encryption key. Encryption
is performed inline on snapshot data, at line speeds without impacting performance.

Dell DL1000 data protection features
Dell DL1000 Core
The Core is the central component of the DL1000 deployment architecture. The Core stores and
manages machine backups and provides services for backup, recovery, retention, replication, archival,
and management. The Core is a self-contained network, addressable computer that runs a 64-bit version
of Microsoft Windows Server 2012 R2 Foundation and Standard operating systems. The appliance
performs target-based inline compression, encryption, and data deduplication of the data received from
the agent. The Core then stores the snapshot backups in the repository, which resides on the appliance.
Cores are paired for replication.
The repository resides on internal storage within the Core. The Core is managed by accessing the
following URL from a JavaScript enabled web browser: https://CORENAME:8006/apprecovery/admin.

Dell DL1000 Smart Agent
The Smart Agent is installed on the core-protected machine. The Smart Agent tracks the changed blocks
on the disk volume and then snaps an image of the changed blocks at a predefined interval of protection.
The incremental block-level snapshots’ forever approach prevents repeated copying of the same data
from the protected machine to the Core.
After the agent is configured, it uses smart technology to track the changed blocks on the protected disk
volumes. When the snapshot is ready, it is rapidly transferred to the Core using intelligent multi-threaded,
socket-based connections.

Snapshot process
Your DL1000 protection process begins when a base image is transferred from a protected machine to
the Core. In this phase, full copy of the machine is transported across the network under normal
operation, followed by incremental snapshots forever. The DL1000 Agent for Windows uses Microsoft
Volume Shadow copy Service (VSS) to freeze and quiesce application data to disk to capture a filesystem-consistent and an application-consistent backup. When a snapshot is created, the VSS writer on
the target server prevents content from being written to the disk. During the process of halting of writing
content to disk, all disk I/O operations are queued and resume only after the snapshot is complete, while
the operations in progress will be completed and all open files will be closed. The process of creating a
shadow copy does not significantly affect the performance of the production system.
Your DL1000 uses Microsoft VSS because it has built-in support for all Windows internal technologies
such as NTFS, Registry, Active Directory, to flush data to disk before the snapshot. Additionally, other
enterprise applications, such as Microsoft Exchange and SQL, use VSS Writer plug-ins to get notified
when a snapshot is being prepared and when they have to flush their used database pages to disk to
bring the database to a consistent transactional state. The captured data is rapidly transferred and stored
on the Core.

Replication — disaster recovery site or service provider
Replication is the process of copying recovery points from an Rapid Recovery core and transmitting them
to another Rapid Recovery core in a separate location for disaster recovery. The process requires a paired
source-target relationship between two or more cores.
The source core copies the recovery points of selected protected machines, and then asynchronously
and continually transmits the incremental snapshot data to the target core at a remote disaster recovery
site. You can configure outbound replication to a company-owned data center or remote disaster
recovery site (that is, a “self-managed” target core). Or, you can configure outbound replication to a
third-party managed service provider (MSP) or cloud provider that hosts off-site backup and disaster
recovery services. When replicating to a third-party target core, you can use built-in work flows that let
you request connections and receive automatic feedback notifications.
Replication is managed on a per-protected-machine basis. Any machine (or all machines) protected or
replicated on a source core can be configured to replicate to a target core.
Replication is self-optimizing with a unique Read-Match-Write (RMW) algorithm that is tightly coupled
with deduplication. With RMW replication, the source and target replication service matches keys before
transferring data and then replicates only the compressed, encrypted, deduplicated data across the WAN,
resulting in a 10x reduction in bandwidth requirements.

Replication begins with seeding: the initial transfer of deduplicated base images and incremental
snapshots of the protected machines, which can add up to hundreds or thousands of gigabytes of data.
Initial replication can be seeded to the target core using external media. This is typically useful for large
sets of data or sites with slow links. The data in the seeding archive is compressed, encrypted and
deduplicated. If the total size of the archive is larger than the space available on the removable media, the
archive can span across multiple devices based on the available space on the media. During the seeding
process, the incremental recovery points replicate to the target site. After the target core consumes the
seeding archive, the newly replicated incremental recovery points automatically synchronize.

Recovery
Recovery can be performed in the local site or the replicated remote site. After the deployment is in
steady state with local protection and optional replication, the DL1000 Core allows you to perform
recovery using Verified Recovery, Universal Recovery, or Live Recovery.

Recovery-as-a-Service
Managed Service Providers (MSPs) can fully leverage DL1000 as a platform for delivering Recovery As A
Service (RaaS). RaaS facilitates complete recovery-in-the-cloud by replicating customers' physical and
virtual servers. The service provider's cloud are used as virtual machines to support recovery testing or
actual recovery operations. Customers wanting to perform recovery-in-the-cloud can configure
replication on their protected machines on the local cores to an Rapid Recovery service provider. In the
event of a disaster, the MSPs can instantly spin-up virtual machines for the customer.
The DL1000 is not multi-tenant. The MSPs can use the DL1000 at multiple sites and create a multi-tenant
environment at their end.

Virtualization and cloud
The DL1000 Core is cloud-ready, which allows you to leverage the compute capacity of the cloud for
recovery and archive.
DL1000 can export any protected or replicated machine to licensed versions of VMware or Hyper-V. With
continuous exports, the virtual machine is incrementally updated after every snapshot. The incremental
updates are fast and provide standby-clones that are ready to be powered up with a click of a button. The
supported virtual machine exports are:
•

VMware Workstation or Server on a folder

•

Direct export to a Vsphere or VMware ESXi host

•

Export to Oracle VirtualBox

•

Microsoft Hyper-V Server on Windows Server 2008 (x64)

•

Microsoft Hyper-V Server on Windows Server 2008 R2

•

Microsoft Hyper-V Server on Windows Server 2012 R2

You can now archive your repository data to the cloud using platforms such as Microsoft Azure, Amazon
S3, Rackspace Cloud Block Storage, or other OpenStack-based cloud services.

Dell DL1000 deployment architecture
Your DL1000 deployment architecture consists of local and remote components. The remote
components may be optional for those environments that do not require leveraging a disaster recovery

site or a managed service provider for off-site recovery. A basic local deployment consists of a backup
server called the Core and one or more protected machines known as the agents. The off-site
component is enabled using replication that provides full recovery capabilities in the disaster recovery
site. The DL1000 Core uses base images and incremental snapshots to compile recovery points of
protected agents.
Also, DL1000 is application-aware because it can detect the presence of Microsoft Exchange and SQL
and their respective databases and log files. Backups are performed by using application-aware blocklevel snapshots. DL1000 performs log truncation of the protected Microsoft Exchange server.
The following diagram depicts a simple DL1000 deployment. DL1000 Agents are installed on machines
such as a file server, email server, database server, or virtual machines are connected to and protected by
a single DL1000 Core, which consists of the central repository. The Dell software License Portal manages
license subscriptions, groups and users for the agents and cores in your environment. The License Portal
allows users to log in, activate accounts, download software, and deploy agents and cores per your
license for your environment.

Figure 2. Dell DL1000 Deployment Architecture

You can also deploy multiple DL1000 Cores as shown in the following diagram. A central console
manages multiple cores.

Figure 3. DL1000 Multi—Core Deployment Architecture

Other information you may need
NOTE: For all Dell OpenManage documents, go to Dell.com/openmanagemanuals.
NOTE: Always check for updates on Dell.com/support/home and read the updates first because
they often supersede information in other documents.
NOTE: For any documentation related to Dell OpenManage Server Administrator, see Dell.com/
openmanage/manuals.
Your product documentation includes:
Getting Started
Guide

Provides an overview of setting up your system, and technical specifications. This
document is shipped with your system.

System Placemat

Provides information on how to set up the hardware and install the software on
your appliance.

Owner’s Manual

Provides information about system features and describes how to troubleshoot the
system and install or replace system components.

Deployment Guide Provides information on hardware deployment and the initial deployment of the
appliance.
User’s Guide

Provides information about configuring and managing the system.

Release Notes

Provides product information and additional information on the Dell DL1000
Appliance.

Interoperability
Guide

Provides information on supported software and hardware for your appliance as
well as usage considerations, recommendations, and rules.

OpenManage
Server
Administrator
User’s Guide

Provides information about using Dell OpenManage Server Administrator to
manage your system.

Installing your Dell DL1000

Introduction
The DL Backup to Disk Appliance allows:
•

Faster backups, as well as quicker recovery scenarios over conventional tape devices and backup
methodologies

•

Optional deduplication capability

•

Continuous data protection for data center and remote office servers

•

Quick and easy deployment experience that reduces the time required to begin protecting critical
data

Available configurations
The DL appliance comes in the following configurations:
Table 1. Available configurations

Capacity

Hardware Configuration

1 TB with no VMs

2 TB drive with a 200 GB operating system/
software partition and 1 TB usable repository space

2 TB with no VMs

3 TB drive with a 200 GB operating system/
software partition and 2 TB usable repository space

3 TB with no VMs

4 TB drive with a 200 GB operating system/
software partition and 3 TB usable repository space

3 TB with 2 VMs

4 TB drive with a 200 GB operating system/
software partition, a 300GB partition for VM
storage, and 3 TB usable repository space

Each configuration includes the following hardware and software:
•

Dell DL1000 system

•

Dell PowerEdge RAID Controllers (PERC)

•

Dell AppAssure software

Installation overview
The DL1000 installation involves installing the Rapid Recovery Core and Rapid Recovery Agent services
on the systems that have to be protected. If additional cores are set up then Rapid Recovery Central
Management Console Services must be installed.

To install the DL1000 follow these steps:
1.

Obtain the permanent license key. From the Core Console, you can manage your DL1000 licenses
directly, change the license key, and contact the license server. You can also access the Rapid
Recovery License Portal from the Licensing page in the Core Console.
NOTE: The appliance is configured and shipped with a 30 day temporary software license.

Review installation prerequisites.

Setting up the hardware.

Setting up the initial software (DL Appliance Configuration Wizard).

Installing the Core Management Console.

Installation prerequisites
Network requirements
Your Appliance requires the following network environment:
•

Active network with available Ethernet cables and connections

•

A static IP address and DNS server IP address, if not provided by the Dynamic Host Configuration
Protocol (DHCP)

•

User name and password with administrator privileges

Recommended network infrastructure
A decade ago, the standard backbone infrastructure featured speeds of 100 megabits per second.
Demands for network traffic and input and output have increased steadily and substantially. As a result,
standards for network backbones have increased to meet demand. Modern network backbones support
speeds such as gigabit Ethernet (GbE), which transfers Ethernet frames at 1 gigabit per second, or 10GbE,
which is ten times faster.
For running Rapid Recovery, Dell requires a minimum network infrastructure of 1GbE for efficient
performance. Dell recommends 10GbE networks for robust environments. 10GbE networks are also
recommended when protecting servers featuring large volumes (5TB or higher).
If multiple network interface cards (NICs) are available on the Core machine that support NIC teaming
(grouping several physical NICs into a single logical NIC), and if the switches on the network allow it, then
using NIC teaming on the Core may provide extra performance. In such cases, teaming up spare network
cards that support NIC teaming on any protected machines, when possible, may also increase overall
performance.
If the core uses iSCSI or Network Attached Storage (NAS), Dell recommends using separate NIC cards for
storage and network traffic, respectively.
Use network cables with the appropriate rating to obtain the expected bandwidth. Dell recommends
testing your network performance regularly and adjusting your hardware accordingly.
These suggestions are based on typical networking needs of a network infrastructure to support all
business operations, in addition to the backup, replication, and recovery capabilities Rapid Recovery
provides.

Setting up the hardware
The appliance ships with a single DL1000 system. Before setting up the appliance hardware, see the
Getting Started Guide for your system that shipped with the appliance. Unpack and set up the DL1000
Appliance hardware.
NOTE: The software is pre-installed on the appliance. Any media included with the system must be
used only in the event of a system recovery.
To set up the DL1000 hardware:
1.

Rack and cable the DL1000 system.

Turn on the DL1000 system.

Installing the DL1000 appliance in a rack
If your system includes a rail kit, locate the Rack Installation Instructions supplied with the rack kit. Follow
the instructions to install the rails and the DL1000 in the rack.

Using the system without a rack
You can use the system without the server rack. When you are using the system without a rack, ensure
that you follow these guidelines:
•

The system must be placed on a solid, stable surface that supports the entire system.
NOTE: The system must not be placed vertically.

•

Do not place the system on the floor.

•

Do not place anything on top of the system. The top panel may deflect under the weight and cause
damage to the system.

•

Ensure adequate space around the system for proper ventilation.

•

Ensure that the system is installed under the recommended temperature conditions as stated in the
Technical Specification – Environmental Section of Dell DL1000 Appliance Owner’s Manual at
Dell.com/support/home.
CAUTION: Failure to follow these guidelines may result in damage to the system or physical
injury.

Figure 4. Using the System Without a Rack

Cabling the appliance
Locate the Dell DL1000 Appliance Getting Started Guide that is shipped with the appliance and follow the
instructions to attach the keyboard, mouse, monitor, power, and network cables to the DL1000 system.

Connecting the Cable Management Arm (Optional)
If the appliance includes a Cable Management Arm (CMA), locate the CMA Installation Instructions that
shipped with the CMA kit and follow the instructions to install the CMA.

Turning on the DL1000 Appliance
After cabling the appliance, turn on your system.
NOTE: It is recommended that you connect the appliance to an uninterrupted power supply (UPS)
for maximum reliability and availability. For more information, see the Dell DL1000 Getting Started
Guide at Dell.com/support/manuals.

Initial software setup
When you turn on the appliance for the first time, and change the system password, the AppAssure
Appliance Configuration wizard starts automatically.
1.

After you turn on the system, choose your operating system language from the Windows language
options.
The Microsoft End User License Agreement (EULA) is displayed on the Settings page.

To accept the EULA, click I accept button.
A page to change the administrator password is displayed.

Click OK on the message that prompts you to change the administrator password.

Enter and confirm the new password.
A message prompts you confirming that the password is changed.

Click OK.
After entering the password, Press Ctrl+Alt+Delete to Sign in screen is displayed.

Log on using the changed administrator password.
The Select the language for Appliance screen is displayed.

Select the language for your appliance from the list of supported languages.
The EULA screen is displayed.

To accept the EULA, click Accept EULA button.
NOTE: You can run the AppAssure Appliance Configuration Wizard further only if you accept
the EULA. Otherwise, the appliance will log you off immediately.

The AppAssure Appliance Configuration wizard welcome screen is displayed.
NOTE: The AppAssure Appliance Configuration wizard may take up to 30 seconds to display on
the system console.

AppAssure Appliance Configuration Wizard
CAUTION: Make sure you complete all the steps of AppAssure Appliance Configuration Wizard
before performing any other task or change any settings on the Appliance. Do not make any
changes through the Control Panel, use Microsoft Windows Update, update AppAssure software
or install licenses, until the wizard is complete. The Windows update service is disabled
temporarily during the configuration process. Exiting the AppAssure Appliance Configuration
Wizard before it is complete may cause errors in system operation.
The AppAssure Appliance Configuration wizard guides you through the following steps to configure the
software on the appliance:
•

Configuring the network Interface

•

Configuring host name and domain settings

•

Configuring SNMP settings

•

Provisioning storage

On completing the installation using the wizard, the Core Console launches automatically.

Configuring the network interface
To configure the available network interfaces:
1.

On the AppAssure Appliance Configuration Wizard Welcome screen, click Next.
The network interfaces page displays the available connected network interfaces.

Select the network interfaces that you want to configure.
NOTE: The AppAssure Appliance Configuration wizard configures network interfaces as
individual ports (non-teamed). To improve ingest performance, you can create a larger ingest
channel by teaming NICs. However, this must be done after the initial configuration of the
appliance.

If required, connect additional network interfaces and click Refresh.
The additional connected network interfaces are displayed.

Click Next.
The Configure selected network interface page is displayed.

Select the appropriate internet protocol for the selected interface.
You can choose IPv4 or IPv6.
The network details are displayed depending on the internet protocol you select.

To assign the internet protocol details, do one of the following:
•

To assign the selected internet protocol details automatically, select Obtain an IPV4 address
automatically.

•

To assign the network connection manually, select Use the following IPv4 address and enter the
following details:
– IPv4 Address or IPv6 Address
– Subnet mask for IPv4 and Subnet prefix length for IPv6

– Default Gateway
To assign the DNS server details, do one of the following:
•

To assign the DNS server address automatically, select Obtain DNS server address automatically.

•

To assign the DNS server manually, select Use the following DNS server address and enter the
following details:
– Preferred DNS sever

– Alternate DNS server
Click Next.
The Configure hostname and domain setting page is displayed.

For information on NIC teaming, see Teaming Network Adapters.

Configuring host name and domain settings
You must assign a host name for the appliance. It is recommended that you change the host name
before starting backups. By default, the host name is the system name that the operating system assigns.
NOTE: If you plan to change the host name, it is recommended that you change the host name at
this stage. Changing the host name after completing the AppAssure Appliance Configuration
wizard requires you to perform several steps.
To configure the host name and domain settings:
1.

On the Configure host name and domain setting page, in New host name text box enter an
appropriate host name.

If you do not want to connect your appliance to a domain, select No in Do you want this appliance
to join a domain?
NOTE: If your DL1000 is installed with Microsoft Windows Server 2012 Foundation edition, the
option to join a domain will be disabled.
By default, Yes is selected.

If you want to connect your appliance to a domain, enter the following details:
•

Domain name

•

Domain user name
NOTE: The domain user must have local administrative rights.

• Domain user password
Click Next.
NOTE: Changing the host name or the domain requires restarting the machine. After restarting,
the AppAssure Appliance Configuration wizard is launched automatically. If the appliance is
connected to a domain, after restarting the machine, you must log in as a domain user with
administrative privileges on the appliance.
The Configure SNMP Settings page is displayed.

Configuring SNMP settings
Simple Network Management Protocol (SNMP) is a commonly used network management protocol that
allows SNMP-compatible management functions such as device discovery, monitoring, and event
generation. SNMP provides network management of the TCP/IP protocol.
To configure SNMP alerts for the appliance:
1.

On the Configure SNMP Settings page, select Configure SNMP on this appliance.

NOTE: Deselect Configure SNMP on this appliance if you do not want to set up SNMP details
and alerts on the appliance and skip to step 6.
2.

In Communities, enter one or more SNMP community names.
Use commas to separate multiple community names.

In Accept SNMP packets from these hosts, enter the names of hosts with which the appliance can
communicate.
Separate the host names with commas, or leave it blank to allow communication with all hosts.

To configure SNMP alerts, enter the Community Name and the Trap destinations for the SNMP
alerts and click Add.
Repeat this step to add more SNMP addresses.

To remove a configured SNMP address, in Configured SNMP addresses, select the appropriate SNMP
address and click Remove.

Click Next.
The Thank You page is displayed.

To complete the configuration, click Next.

Click Exit on the Configuration Complete page.
The Core console opens on your default web browser.

Provisioning Storage
To complete disk provisioning for all available storage to create a new AppAssure Repository:
1.

On the Provisioning page, Click next.
The Provisioning page displays available storage capacity for provisioning. This capacity is used to
create a new AppAssure Repository.
NOTE: For the DL1000 3 TB (2 VM) configuration system, you can allocate disk space to the
Standby VMs.
The disk provisioning for your system is completed and a new repository is created.

Click Next.
The Configuration Complete page is displayed, click Exit.

DL Appliance Configuration Wizard
NOTE: You see the DL Appliance Configuration Wizard only when you upgrade your appliance
using the latest RUU.
CAUTION: Make sure you complete all the steps of DL Appliance Configuration Wizard before
performing any other task or change any settings on the Appliance. Do not make any changes
through the Control Panel, use Microsoft Windows Update, update Rapid Recovery software or
install licenses, until the wizard is complete. The Windows update service is disabled temporarily
during the configuration process. Exiting the DL Appliance Configuration Wizard before it is
complete may cause errors in system operation.
The DL Appliance Configuration wizard guides you through the following steps to configure the software
on the appliance:
•

Configuring the network Interface

•

Registration and Host settings

•

Alerts and Monitoring

•

Access and Management

•

Configuring Windows backup

•

Storage provisioning

•

Configuring Retention policy and update options
NOTE: After you complete the Appliance configuration, you can either skip the wizard or continue
performing Machine protection, Replication, Virtual Machine Exports/Standby. If you choose to
skip the wizard, the Core Console launches automatically and you can perform machine protection,
replication, and virtual machine Exports at the later stages.

For more information on performing machine protection, replication, and virtual machine Exports see
Rapid Recovery on DL Appliances User’s Guide at www.dell.com/support/home.

Configuring the network interface
To configure the available network interfaces:
1.

On the DL Appliance Configuration Wizard Welcome screen, click Next.
The License Agreement page is displayed.

To accept the agreement, click I accept license agreement, and then click Next.
The Network Settings page displays the available connected network interfaces.

If necessary, connect extra network interfaces and click Refresh.
The additional connected network interfaces are displayed.

Select the appropriate network interfaces that are suitable for your environment.
You have the following options: IPV4 and IPV6.
The network details are displayed depending on the internet protocol you select.

To enable IPV4, select Enable an IPv4 interface.
a. To assign the internet protocol details for IPV4 interface, do one of the following:
•

To assign the selected internet protocol details automatically, select Obtain an IPV4 address
automatically.

•

To assign the network connection manually, select Set manually IPV4 address and enter the
following details:
– IPv4 Address
– Subnet mask

– Default Gateway
To enable IPV6, select Enable an IPv6 interface
a. To assign the internet protocol details for IPV6 interface, do one of the following:
•

To assign the selected internet protocol details automatically, select Obtain an IPV6 address
automatically.

•

To assign the network connection manually, select Set manually IPV6 address and enter the
following details:
– IPv6 Address
– Subnet prefix length

– Default Gateway
To enable NIC teaming, select Enable NIC teaming.

Click Next.

For information on NIC teaming, see Teaming Network Adapters.

The Registration page is displayed.

Registration and Host settings
Register your appliance with the appropriate license key to avail the features accordingly. It is
recommended that you change the host name before starting backups. By default, the host name is the
system name that the operating system assigns.
NOTE: If you want to change the host name, it is recommended that you change the host name at
this stage. Changing the host name after completing the DL Appliance Configuration wizard
requires you to perform several steps.
1.

On the Registration page, you must select one of the options below:
•

Register now– To register your appliance with the purchased license. Enter the following details:
license number in the License number text box and the valid email address in the Email
address text box

•

Use trial license– To register your appliance with the trial license. The trial license expires in 30
days. To continue using the product without interruption, register your appliance within that
period.
Click next.
The Host Settings page is displayed.

By default, the Host name of your appliance is displayed in the Host Name box. To change the host
name of your appliance, enter appropriate name in the Host Name text box.

If you want to join your appliance to a domain, select Join this system to a domain check box and
specify the following information:
Otherwise, go to step 5.
NOTE: Joining to a domain is not possible on Windows Server 2012 R2 Foundation Edition. In
this case the Join this system to a domain check box is disabled).

Text box

Description

Domain Address

Address of the domain to which you want to add your system

Domain
Administrator

Domain Administrator

Password

Click Next.
The Alerts and Monitoring page is displayed.

Alerts and Monitoring
To enable alerts for both hardware and software changes you have two options — SNMP and SMTP.
Simple Network Management Protocol (SNMP) is a commonly used network management protocol that
allows SNMP-compatible management functions such as device discovery, monitoring, and event
generation. SNMP provides network management of the TCP/IP protocol. You can use Simple Network
Management Protocol (SNMP) or Simple Mail Transfer Protocol (SMTP) to set alerts and monitoring for
your appliance.
To receive notifications, configure the options here:
NOTE: It is recommended that you configure alerts. You also have the option to skip configuring
alerts, to skip configuring alerts go to step 3.
1.

You have the following options to enable alerts:

•

To enable system SNMP alerts, select Enable system SNMP alerts.
1.

In SNMP Community, enter one or more SNMP community names. Use commas to separate
multiple community names.

In SNMP Trap destinations, enter trap destinations and click Add.

To enable software SNMP alerts, select Enable software SNMP alerts option.
1.

In SNMP Community, enter one or more SNMP community names. Use commas to separate
multiple community names.

In SNMP Trap destinations, enter trap destinations and click Add.

To set software alerts through email, select Notify via email option and enter the valid email address.

Click Next.

The Access and Management page is displayed.

Access and Management
To access and manage your appliance, you must configure Access and Management settings.
To configure the access and management settings of your appliance:
1.

2.
3.

On the Access and Management page, select or deselect the following options to access and
manage your appliance through the following:
•

Enable Remote Desktop

•

Enable Windows Firewall

•

Enable IE Enhanced Security

•

Enable Windows Updates

• Use Proxy Server
If you select Use Proxy Server, enter the proxy address in the Proxy address text box and port
number in the Port text box.
NOTE: If you want to set the access and management setting to default options, click Reset to
Default button.
Click Next.
The Appliance Configuration Backup Options page is displayed.

Configuring Windows backup
NOTE: All DL flavors, except DL 1000 support Windows backup feature.
Appliance configuration backup options allows you to set the frequency at which your appliance
configuration is backed up. Windows backup data helps in recovering your appliance configuration
settings from any of the states before failure.
1.

On the Appliance Configuration Backup Options, select Perform Appliance configuration backup.
You have the following options: Daily, Weekly, and Monthly.

To set the frequency for Windows backup, select one of the options:

Option

Description

Daily

Backs your configuration settings daily beginning at 12:01 AM

Weekly

Backs your configuration settings every week beginning every Sunday at 12:01
AM

Option

Description

Monthly

Backs your configuration settings every month beginning every Sunday at
12:01 AM

Click Next.
The Storage Provisioning page is displayed.

Storage provisioning
Your appliance allows you to provision its internal storage to create Virtual disks (VDs) to host repositories
and Virtual Standby, archives or other purposes.
1.

On the Storage Provisioning page, select the following configuration options for your storage.
The Repository Name is displayed as Repository 1 by default.
NOTE: The size of the repository depends on the license applied during registration of your
appliance.
•

If you had applied trial license while registering your appliance there is no restriction in the
repository size.

•

2.
3.

If you had applied purchased license while registering your appliance, the size of the
repository corresponds to the model. For example: In DL 1000 1 TB Appliance, repository of
size 1 TB is created.
Select Allocate a portion of your storage for Virtual Standby, archives, or other purposes.
Allocate the percentage of storage space that is available after creating the repository by using the
slider. You can also use Size box to specify the exact size.
A virtual disk of specified capacity for hosting virtual standby VMs, archives, other purpose is created.

Click Next.
The initial repository is created and the VDs for hosting VMs or other purposes are created.
The Retention Policy page is displayed.

Configuring Retention policy and update options
Retention policies enforce the periods of time in which backups are stored on short-term (fast and
expensive) media. Sometimes certain business and technical requirements mandate extended retention
of these backups, but use of fast storage is cost prohibitive. In your appliance, retention policies can be
customized to specify the length of time a backup recovery point is maintained. As the age of the
recovery points approaches the end of their retention period, the recovery points age out and are
removed from the retention pool.
NOTE: If the retention policy license restriction is default, the retention policy cannot be configured
to set the retention time period greater than three months. If you try to do so, you see an error
message.
1.

The following options let you define the length of time the backup snapshots of protected machines
are stored and modify the rollup process of merging and deleting old backups. The Retention Policy
page displays the following options:

Table 2. Schedule options for default retention policy

Text Box

Description

Keep all recovery
points for n [retention
time period]

Enter a number to represent the retention period and then select the time
period. The default is 3 days.

Specifies the retention period for the recovery points.

You can choose from: Days, Weeks, Months, or Years
…and then keep one
recovery point per hour
for n [retention time
period]

Provides a more granular level of retention. It is used as a building block
with the primary setting to further define how long recovery points are
maintained.
Enter a number to represent the retention period and then select the time
period. The default is 2 days.
You can choose from: Days, Weeks, Months, or Years

…and then keep one
recovery point per day
for n [retention time
period]

Provides a more granular level of retention. It is used as a building block to
further define how long recovery points are maintained.
Enter a number to represent the retention period and then select the time
period. The default is 4 days.
You can choose from: Days, Weeks, Months, or Years

…and then keep one
recovery point per
week for n [retention
time period]

Provides a more granular level of retention. It is used as a building block to
further define how long recovery points are maintained.
Enter a number to represent the retention period and then select the time
period. The default is 3 weeks.
You can choose from: Weeks, Months, or Years

…and then keep one
recovery point per
month for n [retention
time period]

…and then keep one
Enter a number to represent the retention period and then select the time
recovery point per year period.
for n [retention time
You can choose from: Years
period]
2.

Click Next.
The Update Options page is displayed.

To check for appliance software update, select Check for appliance software update option.
If an update exists, it is downloaded and installed upon completion of the wizard.

To enable Rapid Recovery Core updates, select Enable Rapid Recovery Core updates and then
select one of the options below:
•

Notify about updates, but don not install them automatically

• Automatically install updates
Click Finish

The appliance settings are applied.

Rapid Appliance Self Recovery
Rapid Appliance Self Recovery (RASR) is a bare metal restore process where the operating system drives
are rebuilt to the default factory image.

Creating the RASR USB key
To create a RASR USB key:
1.

Navigate to the Appliance tab.

Using the left pane navigation, select Appliance → Backup.
Create RASR USB Drive window is displayed.
NOTE: Insert a 16 GB or larger USB key before attempting to create the RASR key.

After inserting a 16 GB or larger USB key, click on Create RASR USB Drive now.
A Prerequisite Check message is displayed.
After the prerequisites are checked, Create the RASR USB Drive window displays the minimum size
required to create the USB drive and List of Possible target paths.

Select the target and click Create.
A warning dialog box is displayed.

Click Yes.
The RASR USB Drive key is created.

NOTE: Make sure to use the Windows Eject Drive function to prepare the USB key for removal.
Otherwise, the content in the USB key may be damaged and the USB key doesn’t work as
expected.
Remove the RASR USB key created for each DL Appliance, label, and store for future use.

Executing RASR
NOTE: Dell recommends you to create a RASR USB key after you have set up the appliance. To
create RASR USB key, see Creating the RASR USB Key section.
NOTE: Ensure that you have the latest RUU available and reachable on your appliance.
.
NOTE: To perform system recovery using RASR, see Recovering a Dell™ DL Backup and Recovery
Appliance using Rapid Appliance Self Recovery (RASR) document at Dell.com/support/home.
To perform a factory reset:
1.

Insert the RASR USB key created.

Restart the appliance and select Boot Manager (F11).

In the Boot Manager Main Menu, select One-shot BIOS Boot Menu.

In the Boot Manager Boot Menu, select the attached USB drive.

Select your keyboard layout.

Click Troubleshoot → Rapid Appliance Self Recovery.

Select the target operating system (OS).
RASR is launched and welcome screen is displayed.

Click Next.
The Prerequisites check screen is displayed.
NOTE: Ensure all the hardware and other prerequisites are checked before performing the
RASR.

Click Next.
The Recovery Mode Selection screen is displayed with three options:
•

System Recovery

•

Windows Recovery Wizard

•

Factory Reset

10. Select the Factory Reset option.
This option will recover the operating system disk from the factory image.
11. Click Next.
The following warning message is displayed in a dialog box: This operation will recover the
operating system. All OS disk data will be overwritten.
12. Click Yes.
The operating system disk starts restoring back to factory reset.
13. The RASR Completed page is displayed on completion of the recovery process. Click Finish.
14. Boot the system after restore.
15.

NOTE: Continue further only if you see the AppAssure Appliance Configuration Wizard,
otherwise go to Step 17.
Wait for AppAssure Appliance Configuration Wizard to load, you need to close it. Close the wizard
using the Windows Task Manager.

16. Run launchRUU.exe file in the RUU package. Follow the instructions and select the option to
continue with RUU installation and complete the RUU installation.
17. The DL Appliance Configuration Wizard launches and will guide you through the rest of the restore
process.
Your appliance operates normally now.

Recovery and Update Utility
The Recovery and Update Utility (RUU) is an all-in-one installer to recover and update DL Appliances
(DL1000, DL1300, DL4000 and DL4300) software. It includes the Rapid Recovery Core software and
appliance-specific components.
RUU consists of updated versions of the Windows Server Roles and Features, .Net 4.5.2, LSI Provider, DL
Applications, OpenManage Server Administrator and Rapid Recovery Core Software. In addition, the
Recovery and Update Utility also updates the Rapid Appliance Self Recovery (RASR) content.
NOTE: If you are currently using any of the AppAssure Core versions, Rapid Recovery Core version
6.0.2.144 or earlier, RUU forces an update to the most recent version available in the Payload. It is
not possible to skip the update and this update is not revertible. If you do not want to upgrade the
Core software, do not run the RUU.
To install the most recent version of the RUU:
1.

Go to the License Portal under the Downloads section or go to support.dell.com and download the
RUU installer.

To start the RUU process, run launchRUU.exe file in the RUU package.
NOTE: Your system may reboot during the RUU update process.

Configuring your Dell DL1000

Configuration overview
After completing the DL Appliance Configuration Wizard, perform the following procedures to ensure
that your backup appliance and the servers that the appliance is backing up are correctly configured.
Configuration includes tasks such as configuring browsers to remotely access the DL1000 Core Console,
managing licenses, and setting up alerts and notifications. After you complete the configuration of the
Core, you can then protect agents and perform recovery.
NOTE: The appliance is configured with a 30–day temporary Rapid Recovery software license. To
obtain a permanent license key, log on to the Dell Data Protection | Rapid Recovery License Portal
at www.dell.com/DLActivation. For details on changing a license key, see the topic 'Updating or
changing a lincense' in the Rapid Recovery 6.0 on DL Appliances User’s Guide at dell.com/support/
home.
NOTE: While using the DL1000 Backup To Disk Appliance, it is recommended that you use the
Appliance tab to configure the Core.

Resetting the operating system to default settings
To reset the operating system to default settings, perform the following:
1.

Log on as administrator and open the command prompt.

Navigate to c:\windows\system32\sysprep and execute the command sysprep.exe/generalize/oobe/
reboot.

Select:
•

English as the language

•

United States as the country/region

•

US as the keyboard layout

Configuring browsers to remotely access the DL1000
Core Console
Before you can successfully access the Core Console from a remote machine, you must modify your
browser’s settings. The following procedures detail how to modify Internet Explorer, Google Chrome,
and Mozilla Firefox browser settings.
NOTE: To modify browser settings, you must be logged on to the machine with administrator
privileges.
NOTE: Because Chrome uses Internet Explorer settings, you must make the changes for Chrome
using Internet Explorer.

NOTE: Ensure that the Internet Explorer Enhanced Security Configuration is turned on when you
access the Core Web Console either locally or remotely. To turn on the Internet Explorer Enhanced
Security Configuration, open Server Manager → Local Server → IE Enhanced Security
Configuration option is displayed, ensure that it is On.

Configuring browser settings in Internet Explorer and Chrome
To configure browser settings in Internet Explorer and Chrome:
1.

From the Internet Options screen, select the Security tab.

Click Trusted Sites and then click Sites.

Deselect the option Require server verification (https:) for all sites in the zone, and then add
http:// to Trusted
Sites.

Click Close, select Trusted Sites, and then click Custom Level.

Scroll to Miscellaneous → Display Mixed Content and select Enable.

Scroll to the bottom of the screen to User Authentication → Logon, and then select Automatic
logon with current user name and password.

Click OK, and then select the Advanced tab.

Scroll to Multimedia and select Play animations in webpages.

Scroll to Security, check Enable Integrated Windows Authentication, and then click OK.

Configuring browser settings in Firefox
To modify browser settings in Firefox:
1.

In the Firefox address bar, type about:config, and then click I’ll be careful, I promise if prompted.

Search for the term ntlm.
The search should return at least three results.

Double-click network.automatic-ntlm-auth.trusted-uris and enter the following setting as
appropriate for your machine:
•

For local machines, enter the host name.

•

For remote machines, enter the host name or IP address separated by a comma of the appliance
system hosting the Core; for example, IP Address, host name.

Restart Firefox.

Accessing the DL1000 Core Console
Ensure that you update trusted sites as discussed in the topic Updating Trusted Sites In Internet Explorer,
and configure your browsers as discussed in the topic Configuring browsers to remotely access the
DL1000 Core Console. After you update trusted sites in Internet Explorer, and configure your browsers,
perform one of the following to access the Core Console:
•

Log on locally to your Core server, and then double-click the Core Console icon.

•

Type one of the following URLs in your web browser:
– https://:8006/apprecovery/admin/core
– https://:8006/apprecovery/admin/core

Updating trusted sites in Internet Explorer
To update the trusted sites in Internet Explorer:
1.

Open Internet Explorer.

If the File, Edit View, and other menus are not displayed, press .

Click the Tools menu, and select Internet Options.

In the Internet Options window, click the Security tab.

Click Trusted Sites and then click Sites.

In Add this website to the zone, enter https://[Display Name], using the new name you provided for
the Display Name.

Click Add.

In Add this website to the zone, enter about:blank.

Click Add.

10. Click Close and then OK.

Encrypting agent snapshot data
The Core can encrypt agent snapshot data within the repository. Instead of encrypting the entire
repository, DL1000 allows you to specify an encryption key during the protection of an agent in a
repository which allows the key to be reused for different agents.
To encrypt agent snapshot data:
1.

From the Core, click Configuration → Manage → Security.

Click Actions, and then click Add Encryption Key.
The Create Encryption Key page id displayed.

Complete the following information:

Field

Description

Name

Enter a name for the encryption key.

Comment

Enter a comment for the encryption key. It is used to provide extra details
about the encryption key.

Passphrase

Enter a passphrase. It is used to control access.

Confirm
Passphrase

Re-enter the passphrase. It is used to confirm the passphrase entry.

NOTE: It is recommended that you record the encryption passphrase, as losing the passphrase
makes the data inaccessible. For more information, see Managing Security chapter in the Dell
DL1000 Appliance User’s Guide.

Configuring an Email server and Email notification
template
If you want to receive email notifications about events, configure an email server and an email
notification template.

NOTE: You must also configure notification group settings, including enabling the Notify by email
option, before email alert messages are sent. For more information on specifying events to receive
email alerts, see Configuring Notification Groups For System Events in the Dell DL1000 Appliance
User's Guide at Dell.com/support/home.
To configure an email server and email notification template:
1.

From the Core, select the Configuration tab.

From the Manage option, click Events.

In the Email SMTP Settings pane, click Change.
The Edit Email Notification Configuration dialog box is displayed.

Select Enable Email Notifications, and then enter details for the email server described as follows:

Text Box

Description

SMTP Server

Enter the name of the email server to be used by the email notification
template. The naming convention includes the host name, domain, and suffix;
for example, smtp.gmail.com.

Port

Enter a port number. It is used to identify the port for the email server; for
example, the port 587 for Gmail.
The default is 25.

Timeout (seconds) To specify how long to try a connection before timing out, enter an integer
value. It is used to establish the time in seconds when trying to connect to the
email server before a time-out occurs.
The default is 30 seconds.
TLS

Select this option if the mail server uses a secure connection such as Transport
Layer Security (TLS) or Secure Sockets Layer (SSL).

Username

Enter a user name for the email server.

Password

Enter a password for accessing the email server.

From

Enter a return email address. It is used to specify the return email address for
the email notification template; for example, noreply@localhost.com.

Email Subject

Enter a subject for the email template. It is used to define the subject of the
email notification template; for example, - .

Enter information for the body of the template that describes the event, when
it occurred, and the severity.

Click Send Test Email and review the results.

After you are satisfied with the results of the tests, click OK.

Adjusting the number of streams
By default, Rapid Recovery is configured to allow three concurrent streams to the appliance. It is
recommended that the number of streams is set between 10 and 15 for optimal performance.

To change the number of concurrent streams:
1.

Select the Configuration tab and then click Settings.

Select change in Transfer Queue.

Change Maximum Concurrent Transfers to a number between 10 and 15 for optimal performance,
but if the performance seems unsatisfactory, try tuning it manually.

Preparing to protect your servers

Overview
To protect your data using DL 1000, you need to add the workstations and servers for protection in the
Core Console; for example, your Exchange server, SQL Server, your Linux server, and so on.
In the Core Console, you can identify the machine on which an Agent is installed and specify which
volumes, for example, a Microsoft Windows Storage Space, to protect. You can define the schedules for
protection, add additional security measures such as encryption, and much more. For more information
on how to access the Core Console to protect workstations and servers, see Protecting a machine.

Installing agents on clients
Each client that is backed up by the DL 1000 appliance must have the Rapid Recovery agent installed. The
Rapid Recovery Core console enables you to deploy agents to machines. Deploying agents to machines
requires pre-configuring settings to select a single type of agent to push to clients. This method works
well if all clients are running the same operating system. However, if there are different versions of
operating systems, you may find it easier to install the agents on the machines.
You can also deploy the Agent software to the agent machine during the process of protecting a
machine. This option is available for machines that do not already have the Agent software installed. For
more information on deploying the Agent software while protecting a machine, see the Rapid Recovery
on DL Appliance User’s Guide at Dell.com/support/home.

Deploying the agent software when protecting an agent
You can download and deploy agents during the process of adding an agent for protection.
NOTE: This procedure is not required if you have already installed the Agent software on a machine
that you want to protect.
If the Agent software is not installed prior to protecting a machine, you will not be able to select
specific volumes for protection as part of this wizard. In this case, by default, all volumes on the
agent machine will be included for protection.
Rapid Recovery supports the protection and recovery of machines configured with EISA partitions.
Support is also extended to Windows 8 and 8.1, and Windows 2012 and 2012 R2 machines that use
Windows Recovery Environment (Windows RE).
1.

Do one of the following:
•

If you are starting from the Protect Machine Wizard, proceed to Step 2 . .

•

If you are starting from the Rapid Recovery Core Console, from the button bar, click Protect.

The Protect Machine Wizard appears.
2.

On the Welcome page, select the appropriate installation options:
•
•

If you do not need to define a repository or establish encryption, select Typical.
If you need to create a repository, or define a different repository for backups for the selected
machine, or if you want to establish encryption using the wizard, select Advanced (show optional
steps).
• Optionally, if you do not wish to see the Welcome page for the Protect Machine Wizard in the
future, select the option Skip this Welcome page the next time the wizard opens.
When you are satisfied with your choices on the Welcome page, then click Next.
The Connection page appears.

On the Connection page, enter the information about the machine to which you want to connect as
described in the following table, and then click Next.
Table 3. Machine connection settings

Text Box

Description

Host

The host name or IP address of the machine that you want to protect.

Port

The port number on which the Rapid Recovery Core communicates with the
Agent on the machine.
The default port number is 8006.

User name

The user name used to connect to this machine; for example, Administrator (or, if
the machine is in a domain, [domain name]\Administrator).

Password

The password used to connect to this machine.

NOTE: The Agent software must be installed on the machine you want to protect, and that
machine must be restarted, before it can back up to the Core. To have the installer reboot the
protected machine, select the option After installation, restart the machine automatically
(recommended) before clicking Next.
Click Next.

Installing the Rapid Recovery Agent software on Windows machines
Deploy the Rapid Recovery Agent installer file to the machine you want to protect using one of the
methods described in the topic “Installing the Rapid Recovery Agent software” in the Dell Data Protection
| Rapid Recovery 6.0 Installation and Upgrade Guide. Then launch the installer program as described
below to install or upgrade the software on each Windows machine you want to protect in the Rapid
Recovery Core.
NOTE: You must run the installer with local administrator privileges.
1.

From the machine you want to protect, double-click on the executable Rapid Recovery Agent
installer file to start the installer.
Depending on the configuration of your machine, the User Account Control window or the Open
File - Security Warning window could appear.

If prompted for permission, confirm that you want to run the installer and make changes to the
system.

If .NET components are missing or need to be upgraded, accept the prompts to download and install
the framework.

In the language field, select the appropriate language and then click OK.

Choose from one of the following:
•

If this is the first time the Rapid Recovery Agent software is being installed on this machine, the
installer prepares the installation, and then the Rapid Recovery Agent Installation Wizard appears.
Proceed to Step 6.

•

If this machine has an earlier version of the AppAssure Agent or Rapid Recovery Agent software
installed, you will see a message asking if you want to upgrade to the current version.
1.

Click Yes.
The Rapid Recovery Agent Installation Wizard appears, showing the Progress page of the
wizard. The application downloads to the destination folder, with progress displayed in the
progress bar. When finished, the wizard automatically advances to the Completed page.

2. Skip to Step 12.
In the Rapid Recovery Agent Installation Wizard, on the Welcome page, click Next to continue with
the installation.
The License Agreement page appears.

On the License Agreement page, click I accept the terms in the license agreement, and then click
Next.
The Prerequisites page appears.

The Rapid Recovery Agent Installer verifies the existence of the prerequisite files.
•

If the prerequisite files exist, a message appears indicating that all prerequisites are installed on
the machine.

•

If the prerequisite files do not exist, the Rapid Recovery Agent Installer identifies which files are
needed and displays the results accordingly; for example, CRT 2013 (x64) ENU (distributable code
for Microsoft Visual Studio®), or Microsoft System CLR Types for SQL Server 2008 R2 (x64). Click
Install Prerequisites.
When the installation of the prerequisite files is completed, click Next.

The Installation Options page appears.
10. On the Installation Options page, review the installation options. If necessary, modify them as
described below.
•

In the Destination Folder text field, review the destination folder for the installation. If you want
to change the location, do the following:
– Click the folder icon.
– In the Browse to Destination Folder dialog box, select a new location.
– Click OK.

•

In the Port Number text field, enter a port number to use for communication between the Agent
software on the protected machine and the Rapid Recovery Core.
NOTE: The default value is 8006. If you change the port number, be sure to make note of it
in the event that you need to adjust configuration settings at a later time.

•

Select Allow Agent to automatically send diagnostic and usage information to Dell Inc. to send
diagnostic and usage information to Dell. If you do not want to send this information, clear this
option.
11. Once you are satisfied with the installation options, click Install.
The Progress page appears, and includes a status bar that lets you monitor the progress of the
installation.

When the installation is complete, the Completed page appears. Skip to Step 12. .
12. On the Completed page, if you see a message indicating that the system must be restarted before
the installation takes effect, perform one of the following steps:
•

To restart now, select Yes, I want to restart my computer now.

• To restart later, clear the Yes, I want to restart my computer now option.
13. On the Completed page, click Finish.
The installer wizard closes, and the Agent installation is complete.

Deploying the Rapid Recovery Agent software to one or more machines
You can simplify the task of deploying the Rapid Recovery Agent software to one or more Windows
machines by using the Deploy Agent Software Wizard.
NOTE: In the past, this feature was referred to as "bulk deploy."
When you use the Deploy Agent Software Wizard, Rapid Recovery can automatically detect machines on
a host and let you select the machines to which you want to deploy. For machines on domains or hosts
other than Active Directory or vCenter or ESX(i), you can manually connect to individual machines by
using their IP addresses and the appropriate credentials. You can also push upgrades of the software to
machines that the local Rapid Recovery Core already protects.
From within the Core Console, you can complete any of the following tasks:
•

Deploying to machines on an Active Directory domain

•

Deploying to machines on a VMware vCenter/ESX(i) virtual host
NOTE: Dell recommends limiting the number of machines to which you deploy simultaneously to
50 or fewer, to preclude experiencing resource constraints that may cause the deploy operation to
fail.

Installing Microsoft Windows agents at the client
To install the agents:
1.

Verify that the client has the Microsoft .NET 4 framework installed:
a. On the client, start the Windows Server Manager.
b. Click Configuration → Services.
c. Ensure that Microsoft .NET Framework appears in the list of services.
If it is not installed, you can get a copy from microsoft.com.

Install the agent:
a. On your appliance, share the directory C:\Program Files\AppRecovery to the client(s) you plan to
back up.
b. On the client system, map a drive to C:\Program Files\AppRecovery on your DL appliance.
c. On the client system, open the C:\Program Files\AppRecovery directory and double-click the
correct agent for the client system to begin the installation.

Deploying to machines on an Active Directory domain
Use this procedure to simultaneously deploy the Rapid Recovery Agent software to one or more
machines on an Active Directory domain.
Before you begin this procedure, have the domain information and logon credentials for the Active
Directory server on hand.
1.

On the Rapid Recovery Core Console, click the Protect drop-down menu, and then click Deploy
Agent Software.
The Deploy Agent Software Wizard opens.

2.
3.

On the Connection page of the wizard, from the Source drop-down list, select Active Directory.
Enter the domain information and logon credentials as described in the following table.
Table 4. Domain information and credentials

Text Box

Description

Host

The host name or IP address of the Active Directory domain.

User name

The user name used to connect to the domain; for example, Administrator or, if
the machine is in a domain, [domain name]\Administrator).

Password

The secure password used to connect to the domain.

Click Next.

On the Machines page, select the machines to which you want to deploy the Rapid Recovery Agent
software.

Optionally, to automatically restart the protected machines after the Agent is installed, select After
Agent installation, restart the machines automatically (Recommended).

Click Finish.
The system automatically verifies each machine that you selected.
If Rapid Recovery detects any concerns during automatic verification, the wizard progresses to a
Warnings page, where you can clear machines from selection and manually verify the selected
machines. If the machines you added pass the automatic verification, they appear on the Deploy
Agent to Machines pane.

If the Warning page appeared and you are still satisfied with your selections, click Finish again.

The Rapid Recovery Agent software deploys to the specified machines. The machines are not yet
protected. To protect machines, see the topic “Protecting multiple machines on the Active Directory
domain” in the Rapid Recovery 6.0 on DL Appliances User’s Guide.

Deploying to machines on a VMware vCenter/ESX(i) virtual host
Use this procedure to simultaneously deploy the Rapid Recovery Agent software to one or more
machines on a VMware vCenter/ESX(i) virtual host.
Before starting this procedure, you must have the following information:
•

Logon credentials for the VMware vCenter/ESX(i) virtual host.

•

Host location.

•

Logon credentials for each machine you want to protect.

NOTE: All virtual machines must have VMware Tools installed; otherwise, Rapid Recovery cannot
detect the host name of the virtual machine to which to deploy. In lieu of the host name, Rapid
Recovery uses the virtual machine name, which may cause issues if the host name is different from
the virtual machine name.
1.

On the Rapid Recovery Core Console, click the Protect drop-down menu, and then click Deploy
Agent Software.
The Deploy Agent Software Wizard opens.

On the Connection page of the wizard, from the Source drop-down list, select vCenter / ESX(i).

Enter the host information and logon credentials as described in the following table.
Table 5. vCenter/ESX(i) connection settings

Text Box

Description

Host

The name or IP address of the VMware vCenter Server/ESX(i) virtual host.

Port

The port used to connect to the virtual host.
The default setting is 443.

User name

The user name used to connect to the virtual host; for example, Administrator or, if
the machine is in a domain, [domain name]\Administrator.

Password

The secure password used to connect to this virtual host.

Click Next.

On the Machines page of the wizard, select one of the following options from the drop-down menu:
•

Hosts and Clusters

• VMs and Templates
Expand the list of machines, and then select the VMs to which you want to deploy the software.
A notification appears if Rapid Recovery detects that a machine is offline or that VMware Tools are
not installed.

If you want to restart the machines automatically after deployment, select After Agent installation,
restart the machines automatically (Recommended).

Click Next.
Rapid Recovery automatically verifies each machine you selected.

On the Adjustments page of the wizard, enter the credentials for each machine in the following
format: hostname::username::password.
NOTE: Enter one machine on each line.

10. Click Finish.
The system automatically verifies each machine that you selected.
If Rapid Recovery detects any concerns during automatic verification, the wizard progresses to a
Warnings page, where you can clear machines from selection and manually verify the selected
machines. If the machines you added pass the automatic verification, they appear on the Deploy
Agent to Machines pane.
11. If the Warning page appeared and you are still satisfied with your selections, click Finish again.
The Rapid Recovery Agent software deploys to the specified machines.

About installing the Agent software on Linux machines
When installing the Agent software on Linux machines that you want to protect, use the following
guidance. After installation is complete, configure the Agent as described in the topic “Configuring the
Rapid Recovery Agent on a Linux machine” in the Dell Data Protection | Rapid Recovery 6.0 Installation
and Upgrade Guide.
CAUTION: After configuring the newly installed Agent software on a Linux machine, restart the
machine. Restarting ensures that the proper kernel driver version is used to protect your
machine.
The method for installing and removing the Agent software on Linux machines has changed. As of
release 6.0.1, the following factors apply:
•

One set of instructions applies to installations of Agent on a Linux machine with current access to the
Internet. This is referred to as online installation. Instead of using shell scripts, package managers are
used to install or remove the Rapid Recovery software from a repository referenced on the local Linux
machine.
NOTE: The repository is used for staging of files for the relevant package managers. This
repository is not related to the Rapid Recovery repository.

•

If installing Agent on a Linux machine with no access to the Internet (such as an air-gapped or
secured standalone machine), this is referred to as offline installation. For this process, you must first
download an installation package from a Linux machine with Internet access, and then move those
installation files to the secured computer for installation.

Because the various supported Linux distributions use different package managers for online installation,
the procedure for installing, upgrading, or removing Agent on any supported Linux OS depends on the
package manager used. The package managers, and the Linux distributions they support, are described in
the following table.
Table 6. Package managers and the Linux distributions they support

Package
Manager

Linux Distribution

yum

Linux distributions based on Red Hat Enterprise Linux (RHEL), including RHEL, CentOS,
and Oracle Linux.

zypper

SUSE Linux Enterprise Server (SLES) versions 11, 12

apt

Linux distributions based on Debian, including Debian 7 or 8, and Ubuntu 12.04 and
later

As a one-time setup step for each Linux machine, you must configure your local software repository to
point to the location where the package manager obtains Dell Rapid Recovery installation files.
NOTE: This process is represented by steps 1 through 4 in each of the installation procedures. When
upgrading future editions of the Rapid Recovery Agent on a Linux machine with the repository
configured, you will not need to perform these steps.
After you configure a software repository on your Linux machine, the package manager is able to retrieve
and install the packages needed for installation or removal of Rapid Recovery Agent software and related
components, such as aamount (now called local mount), aavdisk (now called rapidrecovery-vdisk), and

Mono (an open source, Ecma standard-compliant, .NET Framework-compatible tool set used for porting
the Agent software to Linux platforms).
For each package manager, you can run the appropriate command at the command line to determine if
it is configured to download Rapid Recovery packages. These commands are listed in the following table.
Table 7. Command to show package manager repository configuration

Package
Manager

Command to list configured repositories

yum

yum replolist

zypper

zypper repos

apt

ls /etc/apt/sources.list.d

Previous versions of the AppAssure Agent software must be completely removed from a Linux machine
before installing the Rapid Recovery Agent version and protecting the Linux machine using the Rapid
Recovery Core. This is true for online or offline installations. Removing AppAssure Agent employs the use
of shell scripts. The uninstall instructions differ, depending on the Linux distribution you are using. For
more information on uninstalling AppAssure Agent from a Linux machine, see the topic “Uninstalling the
AppAssure Agent software from a Linux machine” in the Dell Data Protection | Rapid Recovery 6.0
Installation and Upgrade Guide.
NOTE: Removal of the new Rapid Recovery Agent software uses the package manager for each
distribution. Therefore, if uninstalling a version of Rapid Recovery Agent, see the appropriate
procedure under the topic see the topic “Uninstalling the AppAssure Agent software from a Linux
machine” in the Dell Data Protection | Rapid Recovery 6.0 Installation and Upgrade Guide.
If installing Rapid Recovery Agent on a Linux machine that has never had AppAssure Agent installed,
determine the appropriate package manager from the preceding table. Then follow the appropriate
installation procedure.
After configuring the newly installed Agent software on a Linux machine, you must restart the machine.
Restarting ensures that the proper kernel driver version is used to protect your machine.
Thus, the installation process when upgrading from AppAssure to Rapid Recovery involves:
•

Removing the AppAssure Agent software (not required for first-time installations)

•

Determine the relevant package manager for your Linux distribution

•

Follow the procedure for installing Rapid Recovery Agent on the Linux machine, including configuring
the software repository (steps 1 through 4 of the installation procedure)

•

Run the configuration utility to set port, configure users, add firewall exclusions, install the kernel
module, and start the Agent service.

•

Restart the Linux machine

The instructions for installing the Agent software on a Linux machine differ slightly depending on the
Linux distribution you are using. For more information about preparing for and installing the Agent
software for a Linux machine connected to the Internet, see the appropriate topic. You can choose from
the following sections:
•

Installing the Rapid Recovery Agent software on Debian or Ubuntu

•

Installing the Rapid Recovery Agent software on SUSE Linux Enterprise Server

For more information about preparing for and installing the Agent software for a Linux machine that is
not connected to the Internet, see the topic:
•

Installing the Agent software on offline Linux machines

Before you begin installation of Agent software, see the topics: Downloading the Linux distribution, About
security, Location of Linux Agent files, Agent dependencies, Linux scripting information in the Dell Data
Protection | Rapid Recovery 6.0 Installation and Upgrade Guide.

Location of Linux Agent files
There are several files required to support the Rapid Recovery Agent software on a Linux machine. For all
supported Linux distributions, these files are located in the following directories:
•

mono:
/opt/apprecovery/mono

•

agent:
/opt/apprecovery/agent

•

local mount:
/opt/apprecovery/local_mount

•

rapidrecovery-vdisk and aavdctl:
/usr/bin/aavdisk

•

configuration files for rapidrecovery-vdisk:
/etc/apprecovery/aavdisk.conf

•

wrappers for agent and local_mount
/usr/bin/agent
/usr/bin/local_mount

•

autorun scripts for agent and rapidrecovery-vdisk:
/etc/init.d/rapidrecovery-agent
/etc/init.d/rapidrecovery-vdisk

Agent dependencies
The following dependencies are required and are installed as part of the Agent installer package:
•

For Debian and Ubuntu:
– The rapidrecovery-agent requires:
dkms, gcc, make, linux-headers-‘uname-r‘
libc6 (>=2.7-18), libblkid1, libpam0g, libpcre3
– The rapidrecovery-mono requires:
libc6 (>=2.7-18)

•

For Red Hat Enterprise Linux, CentOS, and Oracle Linux:
– The nbd-dkms requires
dkms, gcc, make, kernel-headers-‘uname-r‘ kernel-devel-‘uname-r‘
– The rapidrecovery-agent requires:
dkms, gcc, make, kernel-headers-‘uname-r‘ kernel-devel-‘uname-r‘,
nbd-dkms, libblkid, pam, pcre
– The rapidrecovery-mono requires:
glibc >=2.11

•

For SUSE Linux Enterprise Server:
– The nbd-dkms requires:
dkms, gcc, make, kernel-syms
– The rapidrecovery-agent requires:
dkms, kernel-syms, gcc, make, libblkid1, pam, pcre
– The rapidrecovery-mono requires:
glibc >= 2.11

Installing the Rapid Recovery Agent software on Debian or Ubuntu
The Rapid Recovery Agent .deb file is an archive containing repository information specific to the apt
package manager. Complete the following steps to install the Rapid Recovery Agent on Debian or
Ubuntu machines for an online installation.
NOTE: This procedure applies to a Linux machine that is connected to the internet. For offline
installation of Rapid Recovery Agent on any Linux machine, see Installing the Agent software on
offline Linux machines.
1.

Open a terminal session with root access.

Determine your present working directory by entering PWD and pressing Enter. For example, assume
your directory is /home/rapidrecovery/.

Download the appropriate Rapid Recovery Agent .deb installation file from the License Portal at
https://licenseportal.com to your present working directory.
For more information about the license portal, see the Dell Data Protection | Rapid Recovery License
Portal User Guide.

To establish a persistent connection between your Linux machine and the remote Dell repository in
which Rapid Recovery software and components are stored, type the following command:
dpkg -i <.deb installation file you downloaded>
For example, if the installer file is named rapidrecovery-repo-6.0.2.999.deb in the directory /home/
rapidrecovery/, type the following command, and then press Enter:
dpkg -i rapidrecovery-repo-6.0.2.999.deb
Any missing packages or files required by the Agent will be downloaded from the remote repository
and installed automatically as part of the script.
NOTE: For more information on dependencies for installing on a Linux machine, see Agent
dependencies.

Install the Rapid Recovery Agent by invoking the apt package manager, updating the repository
manager. Type the following command, and then press Enter:
apt-get update

Instruct the package manager to install the Rapid Recovery Agent software. Type the following
command, and then press Enter:
apt-get install rapidrecovery-agent

The package manager prepares to install all dependent files. If prompted to confirm installation of
unsigned files, enter y and then press Enter.
The Rapid Recovery Agent files are installed.

Installing the Rapid Recovery Agent software on SUSE Linux Enterprise
Server
The Rapid Recovery Agent .rpm file is an archive containing repository information for SUSE Linux
Enterprise Server (SLES) . This distribution uses the zypper package manager. Complete the following
steps to install the Rapid Recovery Agent on SLES.
NOTE: This procedure applies to a Linux machine that is connected to the internet. For offline
installation of Rapid Recovery Agent on any Linux machine, see Installing the Agent software on
offline Linux machines .
1.

Open a terminal session with root access.

Determine your present working directory by entering PWD and pressing Enter. For example, assume
your directory is /home/rapidrecovery/.

Download the appropriate Rapid Recovery Agent .rpm installation file from the License Portal at
https://licenseportal.com to your present working directory.
For more information about the license portal, see the Dell Data Protection | Rapid Recovery License
Portal User Guide.

To establish a persistent connection between your Linux machine and the remote Dell repository in
which Rapid Recovery software and components are stored, type the following command:
rpm -ivh <.rpm installation file you downloaded>
For example, if the installer file is named rapidrecovery-repo-6.0.2.999.rpm in the directory /home/
rapidrecovery/, type the following command, and then press Enter:
rpm -ivh rapidrecovery-repo-6.0.2.999.rpm
Any missing packages or files required by the Agent will be downloaded from the remote repository
and installed automatically as part of the script.
NOTE: For more information on dependencies for installing on a Linux machine, see Agent
dependencies.

Install the Rapid Recovery Agent by invoking the zypper package manager, updating the repository
manager. Type the following command, and then press Enter:
apt-get update

Instruct the package manager to install the Rapid Recovery Agent software. Type the following
command, and then press Enter:
apt-get install rapidrecovery-agent

The package manager prepares to install all dependent files. If prompted to confirm installation of
unsigned files, enter y and then press Enter.
The Rapid Recovery Agent files are installed.

Installing the agent on Red Hat Enterprise Linux and CentOS
NOTE: Before performing these steps, ensure that you have downloaded the Red Hat or CentOS
installer package to the /home/system directory. The following steps are the same for both 32-bit
and 64-bit environments.
To install an agent on Red Hat Enterprise Linux and CentOS:
1.

Open a terminal session with root access.

To make the Agent installer executable, type the following command:

chmod +x appassure-installer__rhel_amd64_5.x.x.xxxxx.sh and then press .
NOTE: For 32-bit environments, the installer is named appassureinstaller__
rhel_i386_5.x.x.xxxxx.sh.
The file becomes executable.
3.

To extract and install the Agent, type the following command:
/appassure-installer_rhel_amd64_5.x.x.xxxxx.sh and then press .
The Linux agent begins its extraction and installation process. Any missing packages or files required
by the agent is downloaded and installed automatically as part of the script.
For information on the files required by the Agent, see Agent dependencies.

After the installer completes, the Agent will be running on your machine. For more information on
protecting this machine with the Core, see the topic 'Protecting Workstations and Servers' in the Rapid
Recovery 6.0 on DL Appliances User’s Guide at Dell.com/support/home.

Installing the Agent software on offline Linux machines
This task requires access to an online Linux machine, removable storage media, and access to the final
offline Linux machine. If AppAssure Agent is installed on the offline Linux machine, you must first uninstall
it before installing Rapid Recovery Agent. For more information, see “Uninstalling the AppAssure Agent
software from a Linux machine” section in Dell Data Protection | Rapid Recovery Installation and Upgrade
Guide.
When installing the Agent software on Linux machines that do not have access to the Internet, follow this
procedure. After installation is complete, configure the Agent as described in the topic Configuring the
Rapid Recovery Agent on a Linux machine.
NOTE: If installing on multiple Linux distributions, perform this procedure once for each distribution.
1.

From a Linux machine with access to the Internet, open a terminal window and type the following
command:
wget http://s3.amazonaws.com/repolinux/6.0.2/packages-downloader.sh
The shell script downloads to your current directory.

Run the shell script by executing the following command:
bash packages-downloader.sh
The script executes and prompts you to select a specific Linux distribution and architecture.

Type the index of the installation package you want and press Enter.
For example, to obtain an installation package for Red Hat Enterprise Linux 7, enter 3 and press Enter.
The appropriate installer is extracted into the ~/rapidrecovery.packages/ directory.
NOTE: The tilde ~/ characters represent your home directory.

Copy the packages for Rapid Recovery Agent to removable media. The specific location of your
removable media can differ based on Linux distribution. Type the following command and then press
Enter:
cp -R ~/rapidrecovery.packages/

For example, if using a removable USB drive that is mounted to location /media/USB-drive-1, type
the following command and then press Enter:
cp -R ~/rapidrecovery.packages /media/USB-drive-1
All the necessary files are copied to the removable medium.
5.

Take the removable medium to the offline Linux machine and mount the drive.

Copy the data from the mounted device to your home directory or other desired location. For
example, type the following command and then press Enter:
cp -R /media/USB-drive-1 ~/rapidrecovery.packages

Change to the Rapid Recovery directory. For example, type the following command and then press
Enter:
cd ~/rapidrecovery.packages

Run the installation of Agent with root privileges. This command differs based on Linux distribution.
• For Red Hat, SLES, Oracle, and CentOS, type the following command and then press Enter:
sudo rpm -i *.rpm
•

For Debian and Ubuntu, type the following command and then press Enter:
sudo dpkg -i *.deb

The local package manager runs the installation of Rapid Recovery Agent.
After installation is complete, configure the Agent as described in the topic Configuring the Rapid
Recovery Agent on a Linux machine.
CAUTION: After configuring the newly installed Agent software on a Linux machine, you must
restart the machine. Restarting ensures that the proper kernel driver version is used to protect
your machine.

Installing the Agent software on Windows Server Core Edition machines
Complete the steps in the following procedure to install the Agent software on a Windows Server Core
machine.
NOTE: The following procedure installs the Agent software in console mode. To install in silent
mode instead, append /silent to the installer file name on the command line. For example,
Agent-X64-6.X.X.xxxxx.exe /silent.
1.

Download the Rapid Recovery Agent installer file from the Dell Data Protection | Rapid Recovery
License Portal or from the Rapid Recovery Core.

From a command prompt, navigate to the directory containing the Rapid Recovery Agent installer file
and enter the installer file name to begin the installation:
Agent-X64-6.x.x.xxxxx.exe
The installation program installs the Agent software and displays progress in the console. Upon
completion, new installations trigger an automatic restart of the machine, whereas Agent upgrades
may not require a machine restart.

Configuring the Rapid Recovery Agent on a Linux machine
Run the Rapid Recovery Configuration utility after installing Rapid Recovery Agent software on a Linux
machine. This compiles and installs the kernel module on the Linux machine you want to protect in your
Core.

The configuration utility offers several configuration options, and provides hints in the numbered steps of
the instructions when it detects your specific configuration information.
Complete the steps below to configure the Rapid Recovery Agent software on any Linux machine. Some
configuration options differ based on the Linux distribution you are installing.
1.

Open a terminal session with root access.

Launch the configuration utility by typing the following command, and then press Enter:
sudo /usr/bin/rapidrecovery-config
The configuration utility starts. This lists several configuration options, each with an index number to
enter for the appropriate configuration step.

Configure the port for this protected machine by typing the following command, and then press
Enter. The default port is 8006.
1
For example, if using the default port, type the command:
1 8006

Configure users available for protection, by typing the following command, and then press Enter:
1
For example, if using usernames michael, administrator, and test_user1, type the command:
2 michael,administrator,test_user1

Configure firewall rules to select a firewall configuration manager. This establishes firewall
exceptions for the port designated in step 1.
If the utility detects one or more firewall configuration managers (such as lokkit or firewalld), each is
listed in the utility in line 3. Select the appropriate configuration manager and enter it, starting with
the command number (3), and then press Enter:
3
For example, if using firewalld, type the command:
3 firewalld

Query the list of compatible kernel modules from the utility by entering the command number, and
then press Enter:
4
A sub-shell returns all kernel modules compatible for installation. For example, the following could
be returned:
Searching for all available for installation kernels.
This might take a while, depending on the Internet connection speed.
Kernels compatible for module installation:
0 - linux-image-3.16.0.23-generic
1 - linux-image-3.16.0.31-generic
2 - linux-image-3.16.0.33-generic
3 - linux-image-3.16.0.34-generic
Input indices of the kernel modules you wish to install, delimited by
space; use 'all' to install into all supported kernels, or 'q' to quit.

Configure the appropriate Rapid Recovery kernel module.
For example, to enter kernel modules for 3.16.0-23 and 3.16.0-34, enter 1 4 and press Enter.

To enter all kernel modules, enter all and press Enter.
8.

After configuring the newly installed Agent software, restart the machine. Restarting ensures that the
proper kernel driver version is used to protect your machine.

After completing this process, the local repository has been configured on this Linux machine. The Agent
software is installed and the kernel module is loaded.
Your next step is to protect the machine on the Rapid Recovery Core.

Protecting a machine
If you have already installed the Rapid Recovery Agent software on the machine you want to protect, but
have not restarted it yet, restart the machine now.
This topic describes how to start protecting the data on a single machine that you specify using the
Protect Machine Wizard.
When you add protection, you need to define connection information such as the IP address and port,
and provide credentials for the machine you want to protect. Optionally, you can provide a display name
to appear in the Core Console instead of the IP address. If you change this, you will not see the IP address
for the protected machine when you view details in the Core Console. You will also define the protection
schedule for the machine.
The workflow of the protection wizard may differ slightly based on your environment. For example, if the
Rapid Recovery Agent software is installed on the machine you want to protect, you will not be prompted
to install it from the wizard. Likewise, if a repository already exists on the Core, you will not be prompted
to create one.
1.

Do one of the following:
•

If you are starting from the Protect Machine Wizard, proceed to Step 2.

•

If you are starting from the Rapid Recovery Core Console, from the button bar, click Protect.

The Protect Machine Wizard appears.
2.

On the Welcome page, select the appropriate installation options:
•

If you do not need to define a repository or establish encryption, select Typical.

•

If you need to create a repository, or define a different repository for backups for the selected
machine, or if you want to establish encryption using the wizard, select Advanced (show optional
steps).

•

Optionally, if you do not wish to see the Welcome page for the Protect Machine Wizard in the
future, select the option Skip this Welcome page the next time the wizard opens.
When you are satisfied with your choices on the Welcome page, then click Next.
The Connection page appears.

On the Connection page, enter the information about the machine to which you want to connect as
described in the following table, and then click Next.

Table 8. Machine connection settings

Text Box

Description

Host

The host name or IP address of the machine that you want to protect.

Port

The port number on which the Rapid Recovery Core communicates with the
Agent on the machine.
The default port number is 8006.

User name

The user name used to connect to this machine; for example, Administrator (or, if
the machine is in a domain, [domain name]\Administrator).

Password

The password used to connect to this machine.

If the Install Agent page appears next in the Protect Machine Wizard, that means that Rapid Recovery
does not detect the Rapid Recovery Agent on the machine and will install the current version of the
software. Go to Step 7.
If the Upgrade Agent page appears next in the wizard, that means that an older version of the Agent
software exists on the machine you want to protect.
NOTE: The Agent software must be installed on the machine you want to protect, and that
machine must be restarted, before it can back up to the Core. To have the installer reboot the
protected machine, select the option After installation, restart the machine automatically
(recommended) before clicking Next.
5.

On the Upgrade Agent page, do one of the following:
•

To deploy the new version of the Agent software (matching the version for the Rapid Recovery
Core), select Upgrade the Agent to the latest version of the software.

•
6.
7.

To continue protecting the machine without updating the Agent software version, clear the
option Upgrade the Agent to the latest version of the software.
Click Next.

Optionally, on the Protection page, if you want a name other than the IP address to display in the
Rapid Recovery Core console for this protected machine, then in the Display Name field, type a
name in the dialog box.
You can enter up to 64 characters. Do not use the special characters described in the topic
“Prohibited characters” in the Rapid Recovery on DL Appliances User’s Guide. Additionally, do not
begin the display name with any of the character combinations described in the topic prohibited
phrases in the Rapid Recovery on DL Appliances User’s Guide.

Select the appropriate protection schedule as described below:
•

To use the default protection schedule, in the Schedule Settings option, select Default
protection.

With a default protection schedule, the Core will take snapshots of all volumes on the protected
machine once every hour. To change the protection settings at any time after you close the wizard,
including choosing which volumes to protect, go to the Summary page for the specific protected
machine.
•
9.

To define a different protection schedule, in the Schedule Settings option, select Custom
protection.
Proceed with your configuration as follows:
•

If you selected a Typical configuration for the Protect Machine Wizard and specified default
protection, then click Finish to confirm your choices, close the wizard, and protect the machine
you specified.

The first time protection is added for a machine, a base image (that is, a snapshot of all the data in
the protected volumes) will transfer to the repository on the Rapid Recovery Core following the
schedule you defined, unless you specified to initially pause protection.
•

If you selected a Typical configuration for the Protect Machine Wizard and specified custom
protection, then click Next to set up a custom protection schedule. For details on defining a
custom protection schedule, see “Creating custom protection schedules” section in the Rapid
Recovery 6.0 on DL Appliances User’s Guide. .

•

If you selected Advanced configuration for the Protect Machine Wizard, and default protection,
then click Next and proceed to Step 14 o see repository and encryption options.

•

If you selected Advanced configuration for the Protect Machine Wizard and specified custom
protection, then click Next and proceed to Step 11 to choose which volumes to protect.
10. On the Protection Volumes page, select which volumes you want to protect. If any volumes are
listed that you do not want to include in protection, click in the Check column to clear the selection.
Then click Next.
NOTE: Typically, it is good practice to protect, at minimum, the System Reserved volume and
the volume with the operating system (typically the C drive).
11. On the Protection Schedule page, define a custom protection schedule and then click Next. For
details on defining a custom protection schedule, see “Creating custom protection schedules”
section in the Rapid Recovery 6.0 on DL Appliances User’s Guide.
If you already have repository information configured, and you selected the Advanced option in Step
1, then the Encryption page appears. Proceed to Step 13.
12. Optionally, on the Encryption page, to enable encryption, select Enable Encryption.
Encryption key fields appear on the Encryption page.
NOTE: If you enable encryption, it will be applied to data for all protected volumes for this
machine.
You can change encryption settings later from the Rapid Recovery Core Console.
For more information about encryption, see the topic “Understanding encryption keys” in the
Rapid Recovery 6.0 on DL Appliances User’s Guide at www.dell.com/support/home.
CAUTION: Rapid Recovery uses AES 256-bit encryption in the Cipher Block Chaining (CBC)
mode with 256-bit keys. While using encryption is optional, Dell highly recommends that you
establish an encryption key, and that you protect the passphrase you define. Store the
passphrase in a secure location as it is critical for data recovery. Without a passphrase, data
recovery is not possible.
13. On the Encryption page, select one of the following options:
•

If you want to encrypt this protected machine using an encryption key that is already defined on
this Rapid Recovery Core, select Encrypt data using an existing Encryption key, and then select
the appropriate key from the drop-down menu. Proceed to the next step.

•

If you want to add a new encryption key to the Core and apply that key to this protected
machine, then enter the information as described in the following table.

Table 9. Encryption key settings

Text Box

Description

Name

Enter a name for the encryption key.
Encryption key names must contain between 1 and 130 alphanumeric
characters. You may not include special characters such as the back slash,
forward slash, pipe, colon, asterisk, quotation mark, question mark, open or

Text Box

Description
close brackets, ampersand or hash. This information appears in the Description
field when viewing encryption keys from the Core Console.

Description

Enter a comment for the encryption key.
This information appears in the Description field when viewing encryption keys
from the Core Console.

Passphrase

Enter the passphrase used to control access.
Best practice is to avoid special characters listed above.
Record the passphrase in a secure location. Dell Support cannot recover a
passphrase. Once you create an encryption key and apply it to one or more
protected machines, you cannot recover data if you lose the passphrase.

Confirm
Passphrase

Re-enter the passphrase you just entered.

14. Click Finish to save and apply your settings.
The first time protection is added for a machine, a base image (that is, a snapshot of all the data in
the protected volumes) will transfer to the repository on the Rapid Recovery Core following the
schedule you defined, unless you specified to initially pause protection.
15. If you receive an error message, the appliance cannot connect to the machine to back it up. To
resolve the issue:
a.
b.
c.
d.

Check Network Connectivity.
Check the Firewall Settings.
Verify Rapid Recovery Services and RPC are running.
Verify Domain Name Service Lookups (if applicable).

Checking network connectivity
To check network connectivity:
1.

On the client system to which you are trying to connect, open a command line interface.

Run the command ipconfig and note the IP address of the client.

Open a command line interface on the appliance.

Run the command ping .

Depending on the result, do one of the following:
•

If the client does not reply to the ping, verify the server’s connectivity and network settings.

•

If the client replies, check that the firewall settings allow the DL1000 components to run.

Checking the firewall settings
If the client is connected properly to the network, but cannot be seen by the Core console, check the
firewall to ensure that necessary inbound and outbound communications are allowed.
To check the firewall settings on the Core and any clients that it backs up:
1.

On the DL1000 appliance, click Start → Control Panel.

In the Control Panel, click System and Security, under Windows Firewall click Check firewall status.

Click Advanced Settings.

In the Windows Firewall with Advanced Security screen, click Inbound Rules.

Ensure the Core and ports display Yes in the Enabled column.

If the rule is not enabled, right-click on Core and select Enable Rule.

Click Outbound Rules and verify the same for Core.

Checking DNS resolution
If the machine you are trying to back up uses DNS, verify that DNS forward and reverse lookups are
correct.
To ensure that the reverse lookups are correct:
1.

On the appliance, go to C:\Windows\system32\drivers\etc hosts.

Enter the IP address of each client that backs up to DL1000.

Teaming network adapters
By default, the network adapters (NICs) on the DL1000 Appliance are not bonded, which affects the
performance of the system. It is recommended that you team the NICs to a single interface. Teaming the
NICs require:
•

Reinstalling the Broadcom Advanced Control Suite

•

Creating the NIC team

Reinstalling Broadcom Advanced Configuration Suite
To reinstall Broadcom Advanced Configuration Suite:
1.

Go to C:\Install\BroadcomAdvanced and double-click setup.
The InstallShield Wizard is displayed.

Click Next.

Click Modify, Add, or Remove.
The Custom Setup window is displayed.

Click CIM Provider, and then select This feature will be installed on local hard drive.

Click BASP, and then select This feature will be installed on local hard drive.

Click Next.

Click Install.

Click Finish.

Creating the NIC team
NOTE: It is recommended to not use the native teaming interface in Windows 2012 Server. The
teaming algorithm is optimized for outbound, not inbound, traffic. It offers poor performance with a
backup workload, even with more network ports in the team.
To create NIC teaming:
1.

Go to Start → Search → Broadcom Advanced Control Suite.
NOTE: When using Broadcom Advanced Control Suite, only select the Broadcom network
cards.

In the Broadcom Advanced Control Suite, select Teams → Go to Team View.

In the Hosts list on the left side, right-click on the host name of the DL1000 appliance and select
Create Team.
The Broadcom Teaming Wizard window is displayed.

Click Next.

Enter a name for the team and click Next.

Select the Team Type and click Next.

Select an adapter you want to be part of the team, and click Add.

Repeat these steps for all other adapters that are a part of the team.

When all adapters are selected for the team, click Next.

10. Select a standby NIC if you want a NIC that can be used as the default, if the team fails.
11. Select whether to configure LiveLink, and then click Next.
12. Select Skip Manage VLAN and click Next.
13. Select Commit changes to system and click Finish.
14. Click Yes when warned that the network connection is interrupted.
NOTE: Building of the NIC team may take approximately five minutes.

Getting help

Finding documentation and software updates
Direct links to Rapid Recovery and DL1000 Appliance documentation and software updates are available
from the Core Console.

Documentation
To access the link for documentation:
1.

On the Core Console, click the Appliance tab.

From the left pane, navigate Appliance → Documentation link.

Software updates
To access the link for software updates:
1.

On the Core Console, click the Appliance tab.

From the left pane, navigate Appliance → Software Updates link.

Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your
purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. If you do not have an
active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer-service issues, go to
software.dell.com/support.

Documentation feedback
Click the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to
send your feedback.

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