1706_WHD_Datasheet 1706 WHD Datasheet

SolarWinds Web Help Desk

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SolarWinds® Web Help Desk® is a web-based help desk ticketing and IT asset management

software that is affordable, easy-to-use, and helps streamline your IT operations.

WEB HELP DESK AT A GLANCE

» Simplies and streamlines IT help desk processes from service request creation to resolution

» Automates ticketing management with rule-based routing and escalation, real-time tracking,

and alerts

» Automated IT asset management for tracking and managing the lifecycle of hardware and

After trialing several help

desk solutions we settled

with Web Help Desk which

has proved far and away

the best solution to our

global IT support needs.

– Roddy Campbell,

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or large organization, or if you are an MSP offering managed support services to customers,

Web Help Desk is flexible and scalable to meet all your requirements.

Web Help Desk is an easy-to-use ticketing management software that automates help desk

ticketing tasks to simplify ticket creation, routing, escalation, and management.

Web Help Desk is an IT asset management product that enables you to automatically discover

your software and hardware assets, and manage asset assignments, history, and associated

service requests, all from a single user-friendly web console.

and controlling change requests. You can customize change approval workflows varying from

single approval to multiple approval levels.

incidents to a problem for efcient ticket management and resolution.

With the help of flexible and customizable parent-child relationships for tickets, Web Help Desk

simplies management of recurring tasks such as employee onboarding or termination, and IT

projects such as new infrastructure setup or migration.

cic SLA reminder alerts for effective SLA management.

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Web Help Desk software empowers you to discover and import help desk client account infor-

mation from your existing Microsoft Active Directory (AD) and LDAP directories.

SolarWinds Web Help Desk offers native mobile app for Apple iPhone and iPad to support

push notications for new and updated tickets.

enabling you to automatically convert network and server node failure, device/interface perfor-

and assign them to appropriate IT team for faster troubleshooting.

from help desk trouble tickets and IT asset inventory.

SolarWinds provides powerful and affordable IT management software to customers worldwide,

forced to accept from traditional enterprise software vendors. Regardless of where the IT asset

or user sits, SolarWinds deliversproducts that are easy to nd, buy, use, maintain, and scale while

providing the power to address key areas of the infrastructure from on-premises to the cloud.This

focus and commitment to excellence in end-to-end hybrid IT performance management has es-

tablished SolarWinds as the worldwide leader in both network management software and MSP

System Licensed Version supported on:

Database Web Help Desk uses an embedded PostgreSQL database as its standard database.

solutions are rooted in our deep connection to our user base, which interacts in our THWACK®on-

line community to solve problems, share technology and best practices, and directly participate

in our product development process. .