Sutter Health CPMC Van Ness Hospital Occupancy Manual 18 0012632 Dec11
User Manual:
Open the PDF directly: View PDF .
Page Count: 27
Download | ![]() |
Open PDF In Browser | View PDF |
Occupancy Manual YOUR GUIDE TO THE VAN NESS CAMPUS Welcome to the Van Ness Campus We hope you are as excited as we are to begin work at Van Ness campus! This manual is designed to be your “go-to guide” to help orient you to our new facility. Retaining the “heart” of what we do The opening of the new Van Ness campus is the culmination of years of hard work, commitment and anticipation. It will continue the legacy of being the neighborhood hospital in San Francisco and retain the “heart” that has made our California and Pacific campuses special for patients and staff alike. Balancing safety, comfort and sustainability Photo at left: Van Ness Hospital Entryway by Bill Posner. Above: Render of Van Ness Hospital and Medical Office Building. Information deemed reliable through March 2o19 © Sutter Health The new building balances the safety and technical needs of staff, physicians, and volunteers with the comfort and safety of our patients. The modernized campus is seismically safe and certified by Leadership in Energy and Environmental Design (LEED), a globally recognized sustainability program. The layout of the building employs a front of the house (onstage) and back of the house (offstage) concept. Front of the house refers to all areas that patients and visitors will see, and where we are “onstage,” and helps create a positive environment for our patients and visitors. Back of house includes staff-only hallways and elevators. This design will help us put our best foot forward. Van Ness campus will open on March 2nd, 2o19. We are so pleased to be able to create the next generation in health care services for San Francisco. —Your CPMC Leadership and New Hospitals Transition Team ii | Occupancy Manual Occupancy Manual | iii abcdefghijklmnopqrstuvwxyzabcdefghjklmnopqrstuvwxyzabcdefghi Table of Contents General Building Information Safety and Security Telephone Numbers. . . . . . . . . . . . . . . . . 2 Hours of Operation. . . . . . . . . . . . . . . . . . 3 Badges & Access. . . . . . . . . . . . . . . . . . . 4 Elevators . . . . . . . . . . . . . . . . . . . . . . . . . 5 Shared Spaces . . . . . . . . . . . . . . . . . . . . 5 Staff Lockers . . . . . . . . . . . . . . . . . . . . . . 5 Conference Rooms . . . . . . . . . . . . . . . . . 6 Departments and Divisions by Floor. . . . . 6 Floor Plans. . . . . . . . . . . . . . . . . . . . . . 7-15 Sustainability . . . . . . . . . . . . . . . . . . . . . 16 Building Reminders . . . . . . . . . . . . . . . . 16 Security Awareness. . . . . . . . . . . . . . . . Crash Carts . . . . . . . . . . . . . . . . . . . . . . Security. . . . . . . . . . . . . . . . . . . . . . . . . Door Alarms and Stairwell Access. . . . . Emergency Management EOP. . . . . . . . Communications in a Disaster. . . . . . . . Hospital Command Center. . . . . . . . . . . Code Team . . . . . . . . . . . . . . . . . . . . . . Standardized Emergency Codes. . . . . . Medical Alerts . . . . . . . . . . . . . . . . . . . . Fire Safety . . . . . . . . . . . . . . . . . . . . . . . MRI Suite Safety. . . . . . . . . . . . . . . . . . . Injury Reporting. . . . . . . . . . . . . . . . . . . Workplace Violence Reporting. . . . . . . . ADA Information. . . . . . . . . . . . . . . . . . . Hand Hygiene . . . . . . . . . . . . . . . . . . . . Service Dogs. . . . . . . . . . . . . . . . . . . . . Transportation and Parking Transportation and CPMC Shuttles. . . . 18 Parking . . . . . . . . . . . . . . . . . . . . . . . . . 19 Support Services Department Telephone Directory. . . . . . 21 Volunteers . . . . . . . . . . . . . . . . . . . . . . . 21 Spiritual Care and Chaplaincy Services. 21 Patient Relations . . . . . . . . . . . . . . . . . . 21 Interpreter Services . . . . . . . . . . . . . . . . 22 Newborn Connections . . . . . . . . . . . . . 22 Respiratory Etiquette Stations . . . . . . . . 22 Wheelchairs and Gurneys . . . . . . . . . . . 22 Lost and Found . . . . . . . . . . . . . . . . . . . 22 iv | Occupancy Manual Equipment and Furnishings 24 24 24 24 25 25 26 26 26 29 30 31 31 31 32 32 33 Building Amenities Information Desks . . . . . . . . . . . . . . . . . Waiting Areas. . . . . . . . . . . . . . . . . . . . . Restroom Locations. . . . . . . . . . . . . . . . Lactation Lounge. . . . . . . . . . . . . . . . . . Water Cooler / Bottle Filling Stations . . . Dining Services . . . . . . . . . . . . . . . . . . . Catering Services. . . . . . . . . . . . . . . . . . Room Reservations . . . . . . . . . . . . . . . . Guest Internet Access (Wi-Fi) . . . . . . . . Bicycle Storage . . . . . . . . . . . . . . . . . . . Ambassador Services Suite. . . . . . . . . . Patient Entertainment / Education. . . . . How to Use Pillow Speaker . . . . . . . . . . 35 35 35 35 35 35 35 35 35 36 36 36 36 Ergonomics. . . . . . . . . . . . . . . . . . . . . . Office Spaces . . . . . . . . . . . . . . . . . . . . Kronos Time Clocks. . . . . . . . . . . . . . . . Multi-function Printers . . . . . . . . . . . . . . VOIP Telephones. . . . . . . . . . . . . . . . . . Fax Machines. . . . . . . . . . . . . . . . . . . . . Phone Operators. . . . . . . . . . . . . . . . . . Vocera. . . . . . . . . . . . . . . . . . . . . . . . . . Nurse Call System. . . . . . . . . . . . . . . . . HIPAA Containers . . . . . . . . . . . . . . . . . Patient Lift. . . . . . . . . . . . . . . . . . . . . . . Sustainable Waste. . . . . . . . . . . . . . . . . Temperature Monitor. . . . . . . . . . . . . . . Pneumatic Tube. . . . . . . . . . . . . . . . . . . 39 39 39 39 39 40 40 40 40 40 40 41 41 41 Supplies and Restocking Loading Dock. . . . . . . . . . . . . . . . . . . . . Supply Chain. . . . . . . . . . . . . . . . . . . . . Medical Gas Area. . . . . . . . . . . . . . . . . . Durable Medical Equipment (DME). . . . . Pharmacy. . . . . . . . . . . . . . . . . . . . . . . . Linen . . . . . . . . . . . . . . . . . . . . . . . . . . . Equipment Cleaning. . . . . . . . . . . . . . . . Asset Management . . . . . . . . . . . . . . . . Staff Duress. . . . . . . . . . . . . . . . . . . . . . Stationery, Forms, and Brochures . . . . . 43 43 43 43 43 43 44 44 44 45 GENERAL BUILDING INFORMATION Telephone Numbers Plant Operations. . . . . . . . . . . . . . . . . . . . . . . . . Plant Operations Internal . . . . . . . . . . . . . . . . . . PT/OT/ST. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Radiology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Radiology Internal. . . . . . . . . . . . . . . . . . . . . . . . Respiratory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Surgical Services . . . . . . . . . . . . . . . . . . . . . . . . Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VNC Command Center. . . . . . . . . . . . . . . . . . . . VNC Executive Command Center. . . . . . . . . . . . VNC Patient Transition IS Command Center. . . . VNC Patient Transition Issue Tracking. . . . . . . . . Volunteer Services . . . . . . . . . . . . . . . . . . . . . . . Nursing Stations 3 Floor Emergency Adult . . . . . . . . . . . . . . . . . . 3 Floor Emergency Ped . . . . . . . . . . . . . . . . . . . 4 Floor ACU Pod 1. . . . . . . . . . . . . . . . . . . . . . . 4 Floor ACU Pod 2. . . . . . . . . . . . . . . . . . . . . . . 4 Floor GI/IES (control desk). . . . . . . . . . . . . . . . 4 Floor GI/IES. . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Floor IR/CCL/EP (cntrl) . . . . . . . . . . . . . . . . . . 4 Floor OR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Floor PACU. . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Floor Antepartum Testing. . . . . . . . . . . . . . . . . 5 Floor Labor and Delivery . . . . . . . . . . . . . . . . . 5 Floor NICU . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Floor ICU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 West. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 East. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 PICU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Floor Nursery. . . . . . . . . . . . . . . . . . . . . . . . . . 8 Floor Post Partum. . . . . . . . . . . . . . . . . . . . . . 9 Floor East Med/Surg. . . . . . . . . . . . . . . . . . . . 9 Floor West Med/Surg . . . . . . . . . . . . . . . . . . . 9 Floor TICU. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Floor East Med/Surg. . . . . . . . . . . . . . . . . . . 10 Floor West Med/Surg . . . . . . . . . . . . . . . . . . Need to dial an extension? 600 numbers use 6 plus last four digits ie. 415-600-0837 = 60837 415-600-7900 415-600-6390 415-600-3399 415-600-3232 415-600-8755 415-600-6589 415-600-0837 415-600-3288 415-600-4700 415-600-9400 415-600-9410 415-600-9500 415-600-9510 415-600-3402 415-600-3333 415-600-4444 415-600-3480 415-600-8980 415-600-3478 415-600-3570 415-600-8900 415-600-3288 415-600-3482 415-600-6232 415-600-6242 415-600-6211 415-600-3363 415-600-8870 415-600-0740 415-600-0720 415-600-6434 415-600-6437 415-600-8910 415-600-8930 415-600-8920 415-600-8810 415-600-8830 Van Ness Entrance (L1) 7am–7pm Everyday Badge after hours Driveway (L2) 5am–8pm Mon-Fri 7am–7pm Sat-Sun Open every day Post Street Stairs (L2) 24 hours a day Staff & Badge only Post Street (L2) 7am–7pm Badge after hours Geary Street (L2) 24 hours a day Staff & Badge only Emergency (L3 24 hours a day Open every day Chuck Williams Café (L2) 6:30am–6:30pm Mon–Fri 6:30am–2:30pm Sat–Sun Closed after hours Coffee Shop (L2) 6:00am–6:00pm Mon–Fri 6:30am–2:30pm Sat–Sun Closed after hours Loading Dock (L3) 5am–8pm Mon–Fri Other hours by appointment only Mailroom (L1) Room No. 111A 24 hours a day Open everyday Badge required Newborn Connections 1100 Van Ness 10am–4pm Mon–Fri 10am–2pm Sat Closed on Sunday Health & Healing Store (L2) 9am–6pm Mon–Fri 10am–4pm Sat Walgreens Pharmacy 1301 Franklin Street 9am–9pm Mon–Fri 10am–5pm Sat, Sun CVS Pharmacy 1285 Sutter Street 9am–7pm Mon–Fri 10am–5pm Sat–Sun Walgreens Pharmacy 1100 Van Ness Coming Soon POST ST 2, 3, 76X Main Hospital Medical Office Building Main Hospital GEARY ST Medical Office Building Tunnel (Parking Level 3) Building Entrance 38, 38R VAN NESS 02 | Occupancy Manual • General Building Information Hours of Operation 415-600-3333 415-600-4444 415-600-6000 415-600-0837 415-600-3676 415-600-1458 415-600-2600 415-600-1233 415-600-7900 415-600-8653 415-600-8970 415-600-3504 415-600-8860 415-600-2740 415-600-3741 415-600-0710 415-600-2200 415-600-8770 415-600-3232 415-600-8752 415-600-3273 415-600-9425 415-600-3333 415-600-4444 415-600-3248 415-600-3222 415-600-3224 415-600-3324 415-600-2070 415-600-8990 415-600-6000 415-600-3674 415-600-8751 415-600-2229 415-600-6509 415-600-1169 415-600-1804 415-600-3676 855-711-9450 415-600-8866 415-600-3280 415-600-3202 415-600-2110 FRANKLIN Emergency. . . . . . . . . . . . . . . . . . . . . . . . . . . . Emergency Pediatrics. . . . . . . . . . . . . . . . . . . Main Hospital. . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Admitting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administration . . . . . . . . . . . . . . . . . . . . . . . . . . Ambassador Suite . . . . . . . . . . . . . . . . . . . . . . . Bed Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . Biomed Engineering. . . . . . . . . . . . . . . . . . . . . . Biomed Eng Internal. . . . . . . . . . . . . . . . . . . . . . Cardiology (Non-Invasive). . . . . . . . . . . . . . . . . . . . . . Case Management. . . . . . . . . . . . . . . . . . . . . . . Cashier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Central Distribution. . . . . . . . . . . . . . . . . . . . . . . Chaplain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Child Life Srvs . . . . . . . . . . . . . . . . . . . . . . . . . . Clinical Lab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clinical Lab Internal . . . . . . . . . . . . . . . . . . . . . . CT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CT Internal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dialysis (in-patient). . . . . . . . . . . . . . . . . . . . . . . Discharge Lounge . . . . . . . . . . . . . . . . . . . . . . . Emergency. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Emergency Pediatrics. . . . . . . . . . . . . . . . . . . . . ED Registration. . . . . . . . . . . . . . . . . . . . . . . . . . Food & Nutrition. . . . . . . . . . . . . . . . . . . . . . . . . Food & Nutrition Internal. . . . . . . . . . . . . . . . . . . Graduate Medical Education. . . . . . . . . . . . . . . . Interpreter Services. . . . . . . . . . . . . . . . . . . . . . . Loading Dock. . . . . . . . . . . . . . . . . . . . . . . . . . . Main Hospital. . . . . . . . . . . . . . . . . . . . . . . . . . . MRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MRI Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . Newborn Connections . . . . . . . . . . . . . . . . . . . . Nursing Administration. . . . . . . . . . . . . . . . . . . . Nursing Supervisor. . . . . . . . . . . . . . . . . . . . . . . Parking Office. . . . . . . . . . . . . . . . . . . . . . . . . . . Patient Access. . . . . . . . . . . . . . . . . . . . . . . . . . Patient Advocates . . . . . . . . . . . . . . . . . . . . . . . Patient Advocates Internal.. . . . . . . . . . . . . . . . . Patient Relations. . . . . . . . . . . . . . . . . . . . . . . . . Pharmacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pharmacy NICU. . . . . . . . . . . . . . . . . . . . . . . . . ER Entrance Driveway Entrance General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Occupancy Manual• General Building Information | 03 General Entry Examples: Badge Access All exterior doors with card readers All back of house space (hallways, etc.) Multi-disciplinary / Conference Rooms Consult Rooms Locker Rooms Emergency Department Imaging Entrance Patient Floors (unless otherwise specified) Service Elevators Restricted Area Examples: Badge Clearance Required General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Administrative Suite Admitting Biomedical Engineering Clean/Soil Utility Room Clinical Lab Food and Nutrition Area Materials Mgmt/Supply Chain Medical Equipment Rooms Medrooms Morgue MRI Suites Nourishment Rooms Nursery/SCN PBX Pharmacy PT/OT Area Security SPD, OR, PACU/ACU 04 | Occupancy Manual • General Building Information Visitor Badges Elevators Staff Lockers Visitors and vendors who are coming to the hospital will be required to wear a visitor badge between 8pm and 7am. They may sign-in and receive badges at the Security Desk on the 3rd Floor Emergency Entrance. There are three sets of elevators on the campus. There are six public elevators, requiring no badge. Staff, volunteers and physicians can use the four service elevators. Finally, there are four to five dedicated patient transport elevators, only use these elevators when transporting a patient. Lockers are available for staff use in department areas. Photo identification is required for those 18 years and older. Children without an ID will also receive a badge as long as they are accompanied by an adult. If someone needs assistance to enter the building Should an individual arrive after hours at the Van Ness or Post Street entrance and need assistance (ADA accommodation), he/she should use the video phone at the entrance to contact Security. A security officer will then assist the individual into the building. Personnel ID Badges Providers, staff and volunteers must wear their hospital identification badge while on campus. Badges are required for identification and to gain access to non-public areas and devices. Staff must tap their badge to the respective device, to activate the corresponding system. • Registry staff is required to show registry ID before being issued a badge. Hospital issued badges must be return to the charge nurse at the end of the shift. • Internal stairwells may be used for exiting the building; however, badge access is required on the ground floor for re-entry. • You will need your badge if you are moving from one floor to another. • Do not let anyone use your badge. • Pay attention to your surroundings when badging in, and ensure that no one enters behind you. • If you forgot your badge, go to the Security Office on 1st Floor for a temporary badge. Shared Spaces • All lockers will be day use only. accept standard padlocks. • Department managers are responsible for distribution. • Lockers Department Lockers Location Central Sterile 2273, 2275 Clinical Lab 1427, 1428 Emergency Dept 3374 Engineering 2302, 2304 Environmental Service 2251, 2253 Inter-disciplinary workrooms are individual computer workstations in a shared workroom environment. Workstations are not to be “claimed” for any specific individual use. Practice shared work space etiquette; keep the volume down, no eating and clean up after yourself. Food Service/ Kitchen 1530, 1632 ICU 6053, 6055 Imaging 3540, 3542 Consult rooms are designed for providers to have private conversations with patient family member(s) and significant others. Rooms may be locked; request keys from the charge nurse. Please clean the room after every use. Interpreters 2856 Invasive Services / Surgery 4202, 4204 Labor & Delivery 5030, 5172, 5174 Family rooms are public areas for family members to sit and gather, outside the patient room. Med Surg / Acute Care 9063, 10063 Pathology 1322 Patient Transport 1206 Pediatrics 7063 Pharmacy 1629 Postpartum 8300A PT/OT 9067 Residents C610A Respiratory Therapy 6210B Security 1303B Volunteers 1651 Van Ness is designed as a shared work space. Multi-disciplinary workrooms are conference-style rooms on patient care floors. These rooms accommodate ten people sitting around a rectangular conference table and may be used for small group meetings, education sessions and so forth. The rooms are equipped with a large wall monitor and teleconferencing. There are six On-Call rooms, 5344, 5362, 5364, 6433, 6515 and 653o (ADA), available for scheduling. Contact Support Services at 415-6oo-79oo or use the Online Room Scheduling Portal at http://dcpwdbs405/virtualems/ to reserve a room up to a week in advance. Same-day or after-hours requests can be directed to security. Staff lounges are for non-physician staff. Nursing staff is responsible for cleaning the coffee maker. General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Occupancy Manual• General Building Information | 05 Conference Room Reservations Conference Rooms There are conference rooms on the 1st, 2nd and 3rd floors, available for hospital and public use: Conference rooms are available on the patient care floors for patient care team use. Room (Max. Capacity, Joined Capacity) Floor conference rooms are dedicated to the floor. Oversight and scheduling of these rooms lie with the Nurse Manager. In general, these can be used for small classes, in-services and department meetings. 312 A (10) 110 B (75) 312 B/C (120/120, 240) 270 A/B (40/40, 80) 3180 (10) The Van Ness Hospital is a 11-story, 274-bed, full-service medical center with an emergency department and supporting services, including imaging services, and laboratory. The building is thoughtfully designed to enhance patient comfort, be environmentally conscience, be seismically safe, and support current and future technologies. The department phone directory is on page 02. Each room is equipped with large monitors and teleconferencing. Rooms will be locked after hours, by Security, and reopened by Security. There will be video displays outside of these rooms that will provide meeting schedules. Floor 1o Floor 9 Executive Administration Graduate Medical Education 9 West (28):Med/Surg 9 East (23):Med/Surg/Oncology TICU(9) Post-Partum (44) Floor 6 ICU (36) Floor 4 Ambassador Suite Therapy Gym 7 West (13): Pediatrics Floor 5 Medical Staff Services 1o East (28) Med/Surg Cardiovascular Floor 7 LDR (2o) OR (13) Floor 3 ED (32 & 4 holding) Floor 2 Support Services* C Section (3) Floor 1 Pharmacy Lab/ Pathology Dialysis Workroom 06 | Occupancy Manual • General Building Information Shuttle Elevators to Level 3, Parking 2, 3 Motor bikes Delivery Parking Clinical Lab Staff Lounge Pathology Food & Nutrition Administration Emergency Food Security / PBX Operators ER Parking Nursing Admin Patient Discharge Parking Patient Discharge PT/OT/SP PICU (8) Patient Transport Elevators Transfusion Staff Lounge Pharmacy Nurse Staffing Volunteer Med Pickup Dialysis Work Mail Room Room Service Elevators Child Life Retail Kitchen Loading Dock Patient Access Services Security Services NICU (35) Non-Invasive Cardiology (3) CCL/EP/IR (6) Ramp Up to Post Street Exit On-Call Rooms Ante-Partum (6) Imaging [MRI(2), CT(3), XRay(2), Fluoro(2), US(5), Nuc Med(3)] Conference Rooms Kitchen Autopsy EEG Workroom Respiratory Therapy / Pulmonary Function SPD Dish Room Well Baby Nursery (4o) 7 East (12): Pediatrics GI / IES (7) Morgue P1 Parking 1o West (32) Med/Surg Transplant/Complex GI Floor 8 Motorcycle Parking Ramp Down to P2, P3 Departments and Divisions by Floor To reserve a conference room, go to the on-line room scheduling portal at http://dcpwdbs405/virtualems/. Floor 11 Parking Services 110 A (20) Food Storage Technology Room Media Services Nurse Staffing ACU (39) Conference Rooms Morgue Patient Transport Media Services Emer. Command Center 110B v Shuttle Elevators to Level 1, 2, Parking 2, 3 Lobby Antepartum Testing PACU (31) Patient Relations/ Interpreter Services Bicycle Storage Physician Lounge Cafeteria Discharge Meditation Conference Room First Floor Bicycle Storage Blood Transfusion Emergency Command Center Food Prep Morgue Volunteer Offices General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Occupancy Manual• General Building Information | 07 Meditation Lockers / Lounge Physician Dining Ramp Down to P1, P2, P3 Trauma Cardiac Bed Repair Sterile Processing Decontam Entrance EMS Reception Sterile Processing Clean Entrance Staff Lockers Main Entry Lobby Patient Transport Elevators General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Trauma Ortho/ Cast Emergency Triage Treatment Wait Room Pediatrics Security Desk Information Health & Healing Center (Gift Shop) Fluoroscopy XRay XRay Clean Ultrasound Suite CT Scan Stress Test Vascular Treatment Treatment Technician Work Rooms CT Scan Nuclear Medicine Waiting Gowned Patient Transport Elevators Public Elevators Loading Dock Elevators to Parking Storage Med Gas Second Floor Third Floor Bed Repair Biomedical Engineering Cafeteria Cart Case Staging Conference Rooms Main Lobby Physician Dining Ambulance Parking Conference Rooms Imaging MRI Hold Patient Vending Conference Rooms 270A 270B MRI Imaging CT Scan 3C Treatment Peds Fluoroscopy Imaging Administration Treatment Treatment Soiled 3A Imaging Play Area Peds Reception Receiving PET / CT Hold Patient Dosed Hot Lab Gamma Spect / CT Service Elevators Patient Relations / Physician Relations Cart Staging 08 | Occupancy Manual • General Building Information Airborne Isolation Waste Management Public Elevators Bed Storage Chuck Williams Cafe Grab and Go Cafe Service Elevators Receiving Clean Linen Food Prep Adult Security Waiting Room Admitting Adult Biomedical Engineering Supply Chain Emergency Drop Off Results Waiting 3B Staff Lounge Central Distribution 3D Cashier Birthing & Child Admitting Staff Lounge Psych Staff Lockers Engineering Environmental Services Psych Ambulance Parking / Drop Off Conf Room 312A Holding Soiled Linen Physician Lounge Nurse Education 3140 312B Main Conference Room 312C 3180 Surgical Services Administration General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Occupancy Manual• General Building Information | 09 Cardio Prep OR Cardio 8 Sterile Core Service Line Office Med Equipment OR Transplant 9 OR General 10 Imaging Soiled OR General 11 Sterile Core OR Cardio 7 OR Transplant 6 Med Anesthesia Imaging Equipment Workroom Anesthesia Storage OR General 12 Patient Room OR General 4 Shell Space 14 5G 5H 2 Cesarean 5F 1 4E 4F Garden Cesarean Nurse Section Station Cesarean OR Recovery PACU A Office Cath 1 ACU C 4C IR 2 Outdoor Patio accessible Cath / IR/ EP ACU B 4A 4B Cath 6 Patient Transport Elevators EP 5 Staff Lockers, Female General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Male Lockers Sleep Rooms Attending OB Triage Exam OB Triage Resuscitation Labor and Delivery IES 7 GI 1 GI 2 IES 4 Pharm Satellite Patient Transport Elevators Patient Rooms Non-Invasive Cardiology IES 5 5C LDR Patient Rooms Fifth Floor Interventional Services Cardiovascular Endoscopy Transplant Birthing Center OB Triage Rooftop Garden Roof Top Vegetation Family Lounge Staff Lounge Shell Public Elevators Female Lockers Roof Top Vegetation Lactation Service Elevators GI 6 Fourth Floor 10 | Occupancy Manual • General Building Information Staff Lounge 5K Nurse Station Reception GI / IES / Motility Staff Lounge Female Lockers 5D Waiting Room Shell Space 5E Multi Purpose EP 4 IES 3 Staff Lockers, Male LDR Patient Rooms Public Reading Elevators Room Service Elevators Formula Prep Lounge 4G 4D 5J Patient Rooms IR 3 Family Waiting Patient Rooms NICU Anes. Staff Lounge Airborne Infection Patient Rooms Patient Rooms LDR Patient Rooms Operating Rooms 3 Storage Med Equipment OR Hybrid Sterile Core OR General 5 Sleep Attending Antepartum Testing Antepartum Care Unit 5B 5A Patient Rooms Family Room General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Occupancy Manual• General Building Information | 11 Patient Rooms 7 West Shell Storage 7E Transport Elevators Roof Top Garden (view only) Airbone On-Call Rooms 6F 6 West ICU 6D Male Lockers Airbone Service Elevators Respiratory Therapy Staff Lounge 7A 7 East Pediatrics 7C PICU Patient Rooms 7B Procedure Room Family Room Patient Rooms Family Room Patient Rooms Female Lockers Lounge Patient Rooms 6A Critical Care 6 East ICU 6B Patient Rooms Airborne Infection 8E Shell Staff Lounge & Lockers Well Baby Nursery Transport Elevators Lounge Eighth Floor Intensive Care Unit On-Call Rooms Respiratory Therapy Well Baby Nursery Women and Infants Family Area Family Area Airborne Public Elevators Patient Rooms 8A 8H Well Baby Nursery Airborne Sixth Floor 8F 8G Women and Infants Service Elevators 12 | Occupancy Manual • General Building Information Patient Rooms Exercise Room Lounge 7D Shell General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Public Elevators Patient Rooms Public Elevators 6C Staff Lounge Child Life Resident Mailbox & Lockers Patient Transport Elevators Patient Rooms Pediatrics PICU Resident Lounge 6E Patient Rooms Family Room Seventh Floor Lounge Patient Rooms Lounge Shell Service Elevators N Sleep Room Lockers Roof Top Garden (view only) Family Area 7F 8D 8C Patient Rooms 8B Family Room Occupancy Manual• General Building Information | 13 Patient Rooms Shell Space 9 West 9F 9G Transport Elevators 9E Service Elevators Ninth Floor 9 TICU Transport Elevators Patient Rooms Public Elevators Public Elevators 9A Staff Lounge Nursing Administration Service Elevators 9 East 9C 9D Med/Surg Patient Rooms TICU N N Airborne Staff Lockers Rehab Gym Patient Rooms Ambassador 9H Eleventh Floor 9B Ambassador Services Suite Board Room Executive Administration Patient Rooms Staff Lounge Graduate Medical Education Medical Staff Board Room Executive Administration Conference Room Patient Rooms 10G 10F 10H Rehab Gym 10 West Transport Elevators 10E Airborne Staff Lockers Patient Rooms Service Elevators Airborne General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Family Area Family Area Med/Surg Patient Rooms 14 | Occupancy Manual • General Building Information Patient Rooms 10A Staff Lounge 10D 10 East 10C Patient Rooms Tenth Floor Public Elevators 10B Family Room General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability Occupancy Manual• General Building Information | 15 TRANSPORTATION AND PARKING Sustainability Building Reminders The campus is Leadership in Energy and Environmental Design (LEED) certified, a globally recognized symbol of sustainability. The building is constructed to lower greenhouse gas emissions by reducing the use of energy and water. Help us create a positive environment for our patients and visitors. Please remember that we are moving into a brand new hospital that we want to keep as beautiful and tidy as the day we move in. New roof top gardens are designed to be an urban oasis which help with water drainage. Approximately 36o,ooo gallons of storm water will annually be diverted from the city’s water system. In addition, about 5o,ooo gallons of rainwater will be diverted to help dissipate heat from the heating, ventilation and air conditioning (HVAC) system at the building’s rooftop cooling towers. Remember you are “onstage” in front of house areas (areas that patients and visitors will see). Bottle water refilling stations (page 35) and the sustainable waste removal program (page 41) are other examples of ongoing sustainable processes. No fish or pets will be permitted, with the exception of service animals (page 33). General Information Telephone Numbers Hours & Entrances Badges and Access Elevators Shared Spaces Lockers Conference Rooms Departments Floor Plans Sustainability 16 | Occupancy Manual • General Building Information No moving furniture or equipment in the building. No hanging things on the wall (art and bulletin boards provided). Personal packages will no longer be accepted at the campus. Materials Management will not sign for them. Ordering food for delivery—Staff are responsible to come down to the 3rd Floor Security Desk at Emergency Department to pick up food. Food delivery will not be allowed to come to the care department. CPMC Shuttle Routes B Civic Center BART to Van Ness Campus D Davies Campus to Van Ness Campus JG Japantown Garage to Van Ness Campus K Kabuki Hotel to Van Ness Campus MBC Mission Bernal Campus to Davies Campus MBC24 Mission Bernal Campus to 24th Street Mission BART SAC 1825 Sacramento to Civic Center BART Public Transportation and CPMC Shuttles Parking CPMC encourages visitors and staff to follow San Francisco’s Transit First policy and use alternative modes of transportation whenever possible. The Van Ness Campus is easily accessible by a combination of rail, bus, shuttle, ferry and/or bicycle. Visit 511.org for a comprehensive list of transit options to spare the air and keep our campuses safer for you and your family. Parking is limited, so please take public transportation whenever possible. For parking, public transportation, WageWorks and other related information please contact the CPMC parking office at 415 6oo-18o4 or email cpmcparking@sutterhealth.org Complimentary shuttle services to and from Van Ness Campus to Civic Center BART station is available for staff, physicians, volunteers, patients and their families. To connect with other CPMC campuses, additional shuttles are available. In general, shuttle service is available approximately every 3o minutes, Monday–Friday, 6am to 6pm. For more specific times and pick-up information, go to: cpmc.org/visiting/shuttle.html. Patients and visitors may also obtain additional information on public transportation and shuttle timetables at the Information Desks and Kiosks located in lobbies. Staff and providers may visit our Intranet for additional public transportation and shuttle service information. Ask your shuttle driver about courtesy stops. Level P1 has van accessible spaces and spaces for oversized vehicles. Payment machines are on Level P1, P2, P3 by the elevators. Payment machines accept cash and credit cards. Please pay before exiting; cashiers are not stationed at the exit gates. Staff Parking Decisions for additional lots, have not yet been resolved. More information to follow. Visitor Parking Visitor parking is available for patients and their families. The entrances to the parking structure are on both Geary Street and Post Street. At the time of this publication additional shuttle routes are still being determined. Check the website for the most up to date information: cpmc.org/visiting/shuttle.html ay Broadw Main Hospital Medical Office Building VAN NESS 18 | Occupancy Manual • Transportation and Parking FRANKLIN Transportation CPMC Shuttles Public Transit Parking 38, 38R t. Bush S Post St. CPMC SHUTTLE STOP Cesar Chavez Geary 2, 3, 76X GEARY ST Guerrero St. s Van Nes POST ST Van Ness Campus Mission Bernal et 101 . St M k ar 80 82 Transportation CPMC Shuttles Public Transit Parking Occupancy Manual• Transportation and Parking | 19 Support Services are composed of CPMC departments such as Spiritual Care and Chaplaincy Services Security, Transport, Environmental Services, Facilities, Engineering, The CPMC Spiritual Care Team provides spiritual care to patients, Biomedical Engineering, Materials Management, and Nutrition families and staff inclusive of all religious traditions, cultural back& Food Services. At Van Ness, they are located on the First and grounds and spiritual expression. The Spiritual Care Team offers or Second Floors, see page 07. arranges for the practice or experience of religious sacraments and rituals such as baptism, blessings, communion, sacrament of sick, confessions, chanting, and more. Department Telephone Directory The Microsoft Outlook Address Book is an application to access the Employee Department Phone Directory for all CPMC and Sutter Health campuses. The standard process for adding/changing staff locations will synchronize with the address book to keep the directory accurate without additional administrative work. The Department Phone Directory by campus is located in our Intranet. Use the advanced search on the address book for quick lookups. A list of important department phone numbers in the Van Ness Campus can be found on page 02. In addition, the team is available to support families and loved ones. The Spiritual Care Team is available to visit patients 24/7 on all four campuses. Call 415-6oo-3741 to request a chaplain visit. Patient Relations Patients are at the center of everything we do. If a patient or a family member has a question or concern about their hospital stay, they are encouraged to tell their care team. They may also contact Patient Relations at 415-6oo-328o or ask a Nursing Supervisor. The Patient Relations Team can do the following: • Assist with lost patient items (coordinate an investigation, conduct a follow-up, facilitate reimbursement) • Assist with difficult patient/family incidents • Coordinate patient grievance issues to align with regulatory standards • Coordinate ADA concerns • Meet with patients/families to de-escalate issues before they become grievances • Round on patients (in addition to nursing leadership rounds) • Enhance SUPPORT SERVICES patient experience (facilitate trainings and in-services to help staff improve the experience) Volunteers At the Van Ness Campus, volunteers help at the Information Desks, provide hospitality, escort patients, and help with selected non-clinical patient care activities. CPMC offers volunteer opportunities to students and adults. The Volunteer Office is located on the 1st Floor (page 07). The telephone number is 415-6oo-34o2. Support Services Telephone Directory Volunteers Spiritual Care Patient Relations Interpreter Services Newborn Connection Respiratory Etiquette Stations Wheelchairs & Gurneys Lost & Found Occupancy Manual• Support Services | 21 Interpreter Services Our Interpreter Services Program offers the following services: • In-person interpreting by trained medical interpreters • Video interpreting via an iPad • Telephonic interpreting via a dual handset phone system A dual handset interpreter phone is stored in the nurse server in every Med/Surg patient room. These services are available to all departments at no cost. Please access Interpreter Services by calling 415-6oo-2o7o. Newborn Connections Newborn Connections is a community resource in the Van Ness Campus that offers support and education from pregnancy through early parenting. Located in the Medical Office Building, 11oo Van Ness Ave, the program includes prenatal classes, massage services, breastfeeding support, and support groups, as well as breastfeeding, baby and lactation supplies. Hours are 1oam–4pm Monday–Friday, 1oam–2pm Saturday. The telephone number is 415-6oo-2229. Respiratory Etiquette Stations To prevent the transmission of respiratory infections, complimentary respiratory etiquette stations with gloves, antibacterial gel and masks are available in the main registration areas and on each floor. Wheelchairs and Gurneys Wheelchairs and gurneys are available for general patient use and are tagged with Aeroscout RFID (GPS tracking devices) to facilitate ease of location for patient use. Equipment will be cleaned after each patient use by clinical or transport staff. Wheelchairs are located at the entrances of the ER, Level 2 Driveway, and Discharge Lounge. Lost and Found Lost and Found is located in Security on the 1st Floor. Please contact Security at 415-6oo-o837 if you have a missing item that cannot be located. For patient lost and found items, please direct them to Security or contact Patient Relations at 415-6oo-328o. Support Services Telephone Directory Volunteers Spiritual Care Patient Relations Interpreter Services Newborn Connection Respiratory Etiquette Stations Wheelchairs & Gurneys Lost & Found 22 | Occupancy Manual • Support Services SAFETY AND SECURITY Security Awareness Security • Be Security Desks are located on 2nd floor (Main Lobby) and 3rd floor (Emergency Room). Security enhancements include: • If aware of your surroundings. you see something, say something. • For emergency situations (other than Code Blue) dial 4-4444. •A metal detector at the ED entrance • Keep • Panic • Pay • Security your personal property, especially purses, briefcases and bags, locked and secure. attention to person(s) who look suspicious or look like they don’t belong. alarms located in identified high-risk areas; when activated, a silent alarm is sent to Security Dispatch stations located at key main entrances including the ED, loading dock, and drive through • Make sure vendors have a vendor badge. • Staff • Wear your hospital badge. • HUGS • Be alert when you are in areas or around people that are unfamiliar to you. For general security concerns or for an escort to your vehicle, contact Security Dispatch at 415-6oo-o837. Crash Carts Crash carts are strategically located throughout the Van Ness Hospital in the event of a medical emergency for patients, visitors or staff. Duress buttons on Aeroscout RFID tags worn by staff Infant Security & Adult patient elopement Door Alarms and Stairwell Access The new hospital has public and staff only areas. In the event of a fire, all persons in the building must be able to exit by the emergency stairwells. Therefore, we cannot lock interior doors, but we can alarm doors to notify Security when a person has entered an authorized hospital staff only area. Signs reading “Authorized Hospital Staff Only, Alarm Will Sound” and “Emergency Exit Only, Alarms Will Sound” are posted on doors that alarm when entered. To prevent the alarm from sounding, hold your employee badge up to a card reader located near the door. Stairwells are “exit only” to the public. In order to re-enter a floor from the stairwell, staff must hold their employee ID badge to a card reader located on the door. Safety & Security Security Awareness Crash Carts Security Door Alarms & Stairwell Access Emergency Management EOP Communications in a Disaster Hospital Command Center Code Team Standardized Emergency Codes Medical Alerts Fire Safety MRI Suite Safety Injury Reporting Workplace Violence ADA Information Hand Hygiene Service Dogs 24 | Occupancy Manual • Safety and Security On the Women’s and Children’s floor, the stairwell doors have a sign which reads “KEEP PUSHING. THIS DOOR WILL OPEN IN 15 SECONDS. ALARM WILL SOUND”. Only specific authorized staff, can use their employee ID badge to deactivate these alarms. These doors are part of our infant security system. In case of fire, push on door and it will open. Communications in a Disaster Emergency Management / Emergency Operations Plan Emergencies, disasters and other catastrophic events pose a significant threat to the ability of a health care organization to maintain operational capability and provide care, treatment and services to its community. CPMC has implemented a comprehensive All-Hazards Emergency Operations Plan to respond to the medical needs of the community in the event of an emergency, disaster situation or mass casualty incident. The All-Hazards Emergency Operations Plan is an organization-wide program that incorporates all services and sites of care under the CPMC license. This plan applies to staff, licensed independent practitioners, contract workers, volunteers and others as appropriate and indicated throughout this document. The All-Hazards Emergency Operations Plan complies with the elements of the National Incident Management System (NIMS), incorporates the Hospital Incident Management System (HICS), and addresses the six critical areas mandated by Joint Commission standards: • Communications • Safety • Patient • Staff clinical and support activities • Resources and assets and security responsibilities • Utilities management The full plan is located on the CPMC Intranet at http://mysutter/bay/CPMC/Resources/Safety/Pages/ EmergencyManagement.aspx Sutter Health affiliates use Everbridge Mass Notification System to communicate to all staff simultaneously in an emergency. Everbridge has been implemented to improve the efficiency and effectiveness of communications. The system-wide notification system enables CPMC staff to receive and respond to critical safety and business impact information in a timely manner. Everbridge allows CPMC to communicate with staff via multiple contact paths including home phone, email, mobile phones and other communication devices during an emergency event. What to do when a notification is received: Read (when received via email) or listen to the message carefully for directions. “Confirm the Message” when asked by clicking the link provided in the email, or press 1 if the message is received via phone. Confirming the message lets CPMC know that you have received the message. How to update your personal contact information: Check the Lawson e-Self Service site on the Intranet portal to confirm that your personal contact information is correct. Having accurate personal contact information is critical for Everbridge to work effectively and staff to receive emergency information. Everbridge pulls from Lawson and if information is inaccurate you may not receive emergency notifications. Safety & Security Please direct questions regarding Everbridge to the Safety Department at 415-6oo-462o or email sforzok@sutterhealth.org. Security Awareness Crash Carts Security Door Alarms & Stairwell Access Emergency Management EOP Communications in a Disaster Hospital Command Center Code Team Standardized Emergency Codes Medical Alerts Fire Safety MRI Suite Safety Injury Reporting Workplace Violence ADA Information Hand Hygiene Service Dogs Occupancy Manual• Safety and Security | 25 Morgue Hospital Command Center Kitchen Structure The hospital uses the Hospital Incident Command Dish (HICS) to manage emergency events, and ifRoom the situation Autopsy warranted, the Emergency Operations Plan would be activated Staff via Code Triage. Lounge Clinical Lab is initiated, Security / PBX Operators atient charge If Code Triage the Hospital Command Center (HCC) Pathology will be activated; it is located on the 1st Floor in Conference Room Food & Nutrition #11oB. If additional resources are needed to manage the event, the Administration Emergency Labor Pool will be activated; it is located in the hospital cafeteria. Food Patient Transport Elevators Transfusion Pharmacy Nurse Staffing Dialysis Work Mail Room Room Service Elevators Patient Transport If you witness a patient, visitor or staff member who is in cardiac and/or respiratory distress, or having a medical emergency, immediately seek medical assistance by calling for help—and by dialing 5-5555 from a hospital phone. Initiated when a child/adult over the age of 2 is discovered missing or has been abducted. Patient care areas should also use the Code Blue alarm system or alert the hospital operator by dialing 5-5555. For other types of urgent medical situations (Rapid Response) and non-medical emergencies (Code Red, Code Gray, etc.), dial 4-4444 Staff Lounge from an in-house phone and provide the nature of the emergency, and your name and location. Staff Conference 110A Command Center Shuttle Elevators to Level 1, 2, Parking 2, 3 Lobby The Code Team will respond to all medical emergencies in the main hospital and will respond to non-patient emergencies. The Code Team is multi-disciplinary, made up of ICU providers, nurses, respiratory therapists, security and a Nursing Supervisor. Outside of the Hospital For patient and non-patient emergencies in the Medical Office Building, Pacific Campus (after March 2nd), or California Campus (after March 3rd), call 911. 26 | Occupancy Manual • Safety and Security Staff should initiate a Code Purple when the missing child/adult: • Is a minor • May have been removed from the facility against their will • Has a central line, IV, PICC Line, catheter, etc. • Is awaiting psychiatric evaluation • Poses a danger to themselves or others as documented by physician follow them, taking note of their appearance, what they are wearing and how they exited the building. If the suspect abductor reaches the parking lot and attempts to leave by car, take note of the vehicle’s make, model, color and license plate. Code Pink - Infant/Child Initiated when an infant or child less than 2 years of age is discovered missing or has been abducted. Staff response to missing or abducted infant/child: Call the emergency number 4-4444 the moment an infant/child is confirmed missing or abducted. State an infant/child is missing or abducted and provide: Code Gray • Is Initiated for any event with aggressive, hostile, combative or potentially combative behavior from a patient, visitor or staff member, without the display of weapons. A Code Purple should also be initiated anytime a clinician has concerns with the patient leaving the facility. Your name and the location where the infant/child was last seen Staff response to a missing or abducted child/adult: Call the emergency number the moment a child/adult is confirmed missing or abducted. The infant/child’s name and physical description (age, gender, race, etc.) Response Procedures At the first indication of a perceived Code Gray: Code Team Safety & Security Security Awareness Crash Carts Security Door Alarms & Stairwell Access Emergency Management EOP Communications in a Disaster Hospital Command Center Code Team Standardized Emergency Codes Medical Alerts Fire Safety MRI Suite Safety Injury Reporting Workplace Violence ADA Information Hand Hygiene Service Dogs Code Purple Volunteer Med Pickup Media Services Code Blue or Other Medical Emergency Dial the emergency number 4-4444. Describe the incident to the operator, including the specific location. Security will determine when an “All Clear” will be announced. Post Incident Security will conduct a post investigation debriefing. You will be interviewed to gather incident specific information. Complete the Workplace Violence Incident Report and, if applicable, an electronic Report of Injury (eROI), Patient Safety Report (PSR) and Quality Risk Assessment. Infant/Child Security There is an Infant Security System installed in Women’s and Infant Center (Labor & Delivery, Nursery) to protect our infants and prevent infant abductions. Code Pink and Code Purple are used in the event of a missing infant or child. on a conservatorship State a child/adult is missing or abducted and provide: Your name and the location where the child/adult was last seen Any additional details about the abduction or absence (e.g., description of the abductor) The child’s/adult’s name and physical description (age, gender, race, etc.) Staff response to a Code Pink announcement: Immediately stop all non-critical work and proceed to your department’s pre-assigned area(s) to observe stairwell door, elevator areas and exit doors. If outside of your department, monitor the nearest exit. Continue monitoring until “Code Pink—All Clear.” Any additional details about the abduction or absence (e.g., description of the abductor) Identify and report suspicious individual(s) to the emergency number 4-4444. If response to a Code Purple announcement: Immediately stop all non-critical work and proceed to your department’s pre-assigned area(s) to observe stairwell doors, elevator areas and exit doors. If outside of your department, monitor the nearest exit. Continue monitoring until “Code Purple—All Clear” is announced. Identify anyone matching the description of the missing child/adult and call the emergency number. Respectfully engage anyone who is carrying a child or may be concealing a small child. Explain the situation and request to inspect small objects. Identify anyone in obvious distress (struggling, needing assistance, appearing lost/confused, etc.) and call emergency number. If the suspect flees, do not forcibly restrain them. If safe to do so, Respectfully engage anyone who is carrying an infant or may be concealing an infant. Explain the situation and request to inspect objects. If the suspected abductor flees, do not forcibly restrain them. If safe to do so, follow them, taking note of their appearance, what they are wearing and how they exit the building. If the suspect abductor reaches the parking lot and attempts to leave by car, take note of the vehicle’s make, model, color and license plate. Safety & Security Security Awareness Crash Carts Security Door Alarms & Stairwell Access Emergency Management EOP Communications in a Disaster Hospital Command Center Code Team Standardized Emergency Codes Medical Alerts Fire Safety MRI Suite Safety Injury Reporting Workplace Violence ADA Information Hand Hygiene Service Dogs Occupancy Manual• Safety and Security | 27 Standardized Emergency Codes Medical Alerts Code Definition and Announcement Alerts Definition and Telephone Operator Announcement Blue Cardiac or respiratory arrest C-Section A pregnant patient needs an emergent C-Section “Code Blue (Adult, Maternity, Neonate, Pediatric, or V.A.D.) - location” Gray Combative Person “Code Gray - location” Orange “Medical Alert: C-Section - location” Hazardous Material Spill Imminent A pregnant patient in advanced stages of labor cannot be transported to the Labor & Delivery Delivery Unit prior to delivery and needs emergent attention “Medical Alert: Imminent Delivery - location” “Code Orange - Hazardous Materials Spill/Release - location” Pink Infant Missing or Abducted (up to the age of 2) “Code Pink last seen - location [insert description, age, gender, race, clothing, and description of individual that may be with, if available.” Purple Red Fire “Code Red - location” Silver Person with a Non-Firearm Weapon or Hostage Situation “Code Silver - location. A security threat exists at location. All persons should immediately move away from that location if it is safe to do so. If it is not safe to move away, seek shelter or remain in a room with the door closed until an all clear has been announced.” Silver Active Shooter “Code Silver - active shooter - location. A security threat involving a firearm exists at location. All persons should immediately move away from that location if it is safe to do so. If it is not safe to move away, seek shelter or remain in a room with the door closed until an all clear has been announced.” Lime Electronic Health Record is down “Code Lime - initiate (EPIC, PACS, other) downtime procedures.” Sepsis Patient is in septic shock and needs emergent attention “Code Sepsis - location.” Yellow Bomb Threat / Suspicious Device “Code Yellow - location.” Triage, Internal/External, Alert/Activate 28 | Occupancy Manual • Safety and Security A patient with early signs of clinical deterioration needs emergent attention to prevent respiratory or cardiac arrest “Medical Alert Rapid Response - location and description.” Child/Adult Missing or Abducted (over age 2) “Code Purple (child or adult) - last seen - location and description.” Safety & Security Security Awareness Crash Carts Security Door Alarms & Stairwell Access Emergency Management EOP Communications in a Disaster Hospital Command Center Code Team Standardized Emergency Codes Medical Alerts Fire Safety MRI Suite Safety Injury Reporting Workplace Violence ADA Information Hand Hygiene Service Dogs Rapid Response Disaster/MCI/Patient Surge event. Activate Emergency Operations. Plan for internal or external incident. “Code Triage Internal/External -Alert - describe situation.” OR “Code Triage Internal/External -Activate - describe situation. The emergency operations plan has been activated.” When applicable, the following should be added to the announcement: “Incident management team members should proceed to the location for a briefing.” * NOTE: Plain language should be used to describe the situation. Sepsis A patient has severe sepsis and needs urgent attention “Medical Alert: Sepsis - location” STEMI A patient with myocardial infarction and ECG evidence of ST elevation needs emergent percutaneous coronary intervention “Medical Alert: STEMI - location” Safety & Security Security Awareness Crash Carts Security Door Alarms & Stairwell Access Emergency Management EOP Communications in a Disaster Hospital Command Center Code Team Standardized Emergency Codes Medical Alerts Fire Safety MRI Suite Safety Injury Reporting Workplace Violence ADA Information Hand Hygiene Service Dogs Occupancy Manual• Safety and Security | 29 Fire Safety General Fire Safety Never block access to pull stations, fire extinguishers and medical gas value boxes. Corridors should be clear except for crash carts, isolation carts or “in use equipment.” If the fire alarm is activated, make sure corridors are clear. During an actual fire or smoke event, do not use elevators. Follow exit signs to the nearest, safest exit stairwell. Do not open doors if they are hot to touch, or if you can see smoke. If you become trapped in a room and cannot exit safety, keep the door closed and seal off any cracks. Call hospital operator at 4-4444 and report your exact location. If a door feels cool to the touch, open it cautiously. Be prepared to slam the door shut if the corridor is full of smoke or if you feel heat when opening the door. If the corridor is clear, proceed with evacuation. If you are caught in smoke or heat, stay low until you reach a safe area such as another smoke compartment. What to Do if You Get injured? Fire Safety Guidelines Smoking is prohibited in all buildings and vehicles. Employees are required to report all work related injuries and/or illnesses to their supervisor or the on-duty supervisor immediately and complete an Electronic Report of Injury Form (eROI) by the end of shift in which the injury or illness occurred. The forms are located on the CPMC intranet under Frequently Reviewed Forms— Environment of Care. Check cords and equipment. Report problems. Know where pull stations and fire extinguishers are located. Fire Response = RACE Rescue—Rescue/remove person(s) from the immediate danger. 30 | Occupancy Manual • Safety and Security Workplace Violence Reporting Alarm—Active the nearest fire alarm pull station, then call 4-4444 and/or 911. Confine—Confine fire and smoke by closing all doors in the area. Extinguish or Evacuate—Extinguish a small fire by using a portable fire extinguisher or use to escape from a large fire. Evacuate the building ONLY upon order of the Incident Commander or the Fire Department. How to Use a Fire Extinguisher = PASS Pull—Pull the pin Aim—Aim the nozzle at the base of the fire Squeeze—Squeeze the grips Sweep—Sweep nozzle side to side Safety & Security Security Awareness Crash Carts Security Door Alarms & Stairwell Access Emergency Management EOP Communications in a Disaster Hospital Command Center Code Team Standardized Emergency Codes Medical Alerts Fire Safety MRI Suite Safety Injury Reporting Workplace Violence ADA Information Hand Hygiene Service Dogs Upon completion and submission of the form, an incident analysis will be completed by the employee’s manager to determine what caused the incident and actions needed to be taken to prevent the incident from reoccurring. Know evacuation routes—stop and look: Where are the exit signs? For security and safety reasons, access to the MRI suite is limited to MRI personnel and security and is controlled. The MRI spaces are zoned to protect staff, patients and families. Zoning is noted as follows: Zone II: Unscreened MRI patients, personnel and visitors Zone III: Screened MRI patients, personnel and visitors Zone IV: Screened MRI patients, personnel and visitors under constant supervision of trained MR personnel Pull the pin Aim nozzle at base of fire MRI Suite Safety Squeeze grips Any metallic, electronic, magnetic or mechanical implants, devices, or objects are hazardous in the MRI Suite and cannot be allowed in the area. Follow and respect instructions from the MRI technologist. The MRI suite has a special designated EVS closet with non-metallic supplies and equipment. Regardless, EVS staff should never enter the MRI suite without supervision from an MRI technologist. Finally, to ensure all zone protocol is followed, always check with an MRI tech before entering the suite. Sweep nozzle side to side Effective April 1, 2o17, employees working in inpatient and outpatient settings and clinics on hospital licenses are required to report workplace violence incidents into the Midas Workplace Violence Incident Report. Certain health care facilities as defined by the new Cal/OSHA Workplace Violence Prevention Plan standards, Section 3342, California Code of Regulations Title 8, adopted October 2o, 2o16, were required to maintain a log of all incidents of workplace violence by April 1, 2o17. The purpose of the new standard is to protect employees, physicians, volunteers and contracted personnel from aggressive and violent behavior— for example, physical and/or verbal assault, sexual assault, threats, and violation of a restraining order. In addition, if an employee is injured in a workplace violence incident, they must complete an Electronic Report of Injury (eROI) Form AND a Workplace Violence Incident Report. If a patient is injured, the employee must go to the Hospital Midas Tools Page and complete a patient injury form. Safety, Security, Human Resources, Risk Management, and Operations Management will coordinate a post-incident investigation. Safety & Security Security Awareness Crash Carts Security Door Alarms & Stairwell Access Emergency Management EOP Communications in a Disaster Hospital Command Center Code Team Standardized Emergency Codes Medical Alerts Fire Safety MRI Suite Safety Injury Reporting Workplace Violence ADA Information Hand Hygiene Service Dogs Occupancy Manual• Safety and Security | 31 ADA Information Hand Hygiene Service Dogs Assistance for the hearing, listening, visually and speech impaired is available, and contact information can be found below: Through our Aeroscout Hand hygiene system, we will be able to monitor and record our hand hygiene events, including number of hand-washings and locations in patient care areas over Wi-Fi. Benefits of the hand hygiene system: Service dogs don’t require proof of certification or medical documentation to enter public patient care areas. If you are unsure if an animal is a service dog, you may ask the following: MySutter Portal: Interpreter Services & Multilingual Resources http://mysutter/SHWBR/CPMC/Resources/MoreResources/Pages/ InterpreterServices.aspx For American Sign Language Interpreter Services, (sign language only, not languages such Spanish, Chinese, etc.), to schedule an ASL interpreter: Use the Online Interpreter Scheduling system or Call our ASL vendor at 1-800-975-815o For Assistive Listening Systems (Pocket Talkers), call campus security at 415-6oo-o837. For an Amplified Telephone Handset, call 888-888-6o44. Closed caption decoders—Closed captioning feature is available on all TVs in patient areas. In patient rooms, closed captioning can be activated by pressing the Pillow Speaker “CC” button. For a braille, large print or audio format provider, call LightHouse for the Blind and Visually Impaired at 415-694-7358 (braille) and 415-694-7312 (audio) or by email at ais@lighthouse-sf.org. Safety & Security Security Awareness Crash Carts Security Door Alarms & Stairwell Access Emergency Management EOP Communications in a Disaster Hospital Command Center Code Team Standardized Emergency Codes Medical Alerts Fire Safety MRI Suite Safety Injury Reporting Workplace Violence ADA Information Hand Hygiene Service Dogs 32 | Occupancy Manual • Safety and Security • Enables Infection Control and Process Improvement staff to focus on compliance, education and data analysis. • Does not disrupt routine patient care workflows. • Provides • Drives automated data collection and reporting. accountability down to the caregiver level. 1. Is the dog required because of a disability? 2. What work or tasks has the dog been trained to perform? No other questions about a person’s disability or the dog are permitted. Remember • Always ask permission to approach the service dog. • Address the person directly. • Do not draw unnecessary attention to the person with the service dog. • Ask how to accommodate the dog during the medical appointment or hospital stay. If necessary, ask who is designated to care for the dog during the medical procedure or hospital stay. In an Emergency If the patient can communicate, ask who they want to care for their dog to determine how best to care for the patient and service dog. If the patient is unable to communicate: • Look for identifying information on the dog’s harness or collar to determine if the dog came from a school or training program. Contact the school or training program. • If no information is available, contact family members or friends. • Contact animal control after all options are exhausted. Please contact the ADA Coordinator or Safety Officer at 415-6oo-462o with any questions or concerns. Safety & Security Security Awareness Crash Carts Security Door Alarms & Stairwell Access Emergency Management EOP Communications in a Disaster Hospital Command Center Code Team Standardized Emergency Codes Medical Alerts Fire Safety MRI Suite Safety Injury Reporting Workplace Violence ADA Information Hand Hygiene Service Dogs Occupancy Manual• Safety and Security | 33 BUILDING AMENITIES Information Desks Dining Services The Van Ness Campus Information Desks are located on the 2nd floor of the Main Lobby. The Information Desk staff provides the following services: Several choices for food and beverages are available during regular business hours. The Chuck Williams Café and Grab and Go are on the 2nd Floor and are open 6:3oam–6:3opm M–F, 6:3oam–2:3opm Sat–Sun. • General information • Directions • Shuttle • Taxi and wayfinding schedule information and transportation services information Waiting Areas Waiting areas and lobbies are available throughout the hospital. Check the floor plans (pages 7–15). For safety reasons and to prevent accidental blocking of the retractable fire doors, do not rearrange furniture in the waiting areas. Snack and beverage vending machines are located on the 3rd Floor near the Emergency room. Catering Services All catering requests must be submitted to the Food and Nutrition Services Department three days in advance of the meeting or event. Use Catertrax, the ordering platform to order food for meetings. Place catering orders at: www.cpmc-stlukes.catertrax.com For training on Catertrax, go to: https://catertrax-1.wistia.com/medias/ojoa2vlyhm# Restroom Locations Public restrooms and water fountains are located on every floor near the public elevators. Staff Only restrooms require badge access and are generally near staff lockers, lounges and conference rooms. Lactation Lounge A dedicated lactation lounge for staff and physicians only is located on the First Floor, Room 1118. Badge access is required. Water Cooler/Bottle Filling Stations The Van Ness Campus is a sustainable and LEED certified building. To reduce the use of disposable bottles, water fountains are available on each floor near the elevators. Bottle filling locations are in the Emergency Department, Cafeteria, and Surgical Waiting Room. Plumbed coffee makers with hot water dispensers are available on certain floors. Ice makers are available in patient nourishment rooms (not in staff lounges). Conference Room Reservations To reserve a room, complete the Online Conference Room Request form, http://dcpwdbs405/virtualems/, more information about Conference Rooms and Patient Care Conference Rooms on page 06. Guest Internet Access (Wi-Fi) The Van Ness Campus offers complimentary internet access. To connect, select “SHGUESTNet” as the wireless network. Follow the prompts on the device, including accepting the “Terms and Conditions of Use.” Amenities Information Desks Waiting Areas Restroom Locations Lactation Lounge Bottle Fill Stations Dining Services Catering Services Room Reservations Guest Wi-Fi Bicycle Storage Ambassador Services Suite Patient Education Occupancy Manual• Building Amenities | 35 Bicycle First Floor Storage Ambassador Services Suite Bicycle parking is available on a first come, first served basis. The • Bicycle Storage bicycle storage is located on the 1st Floor in Room 1218, accessible • Blood Transfusion • Emergency via ParkingCommand Level 1.Center Cyclist should enter the building off Post or • Food Prep Geary and proceed down car ramp. • Morgue • Volunteer Offices is required. • Badge access KRONOS The Ambassador ServicesLimited Suite is a hospitality space located on Guest Service the 11th Floor near Nursing Administration. It is our way of saying Restroom Elevators Only Public “thank you” to our most Staff generous philanthropic donors, as well as Restroom Elevators volunteers with 5oo or more hours of service per year to CPMC. • Reserved Patient Entertainment/Education (Powered by Sonifi) Public bicycle space may be available. Contact the Parking Office, 415-6oo-1804 to register to use this facility and to program Technology Room your badge for access. • Day Parking Additional bicycle racksMotorcycle are avaivable at Van Ness entrance. Parking Morgue Autopsy Shuttle Elevators to Level 3, Parking 2, 3 Lounge Clinical Lab • Order Pathology • View Security / PBX Operators Patient Discharge care team information Food & Nutrition Transfusion Administration patientEmergency medical schedule Food • Interact Patient Transport Elevators questionnaires patient meals • Access P1 Parking Patient Discharge Parking Dish Room assigned educational content Staff • Complete Delivery Parking ER Parking Pillow Speaker Food Storage • Review Ramp Down to P2, P3 Motor bikes HOW TO USE Rooms are equipped with a multi-purpose media system capable of providing patient education, communication and entertainment features: • Access the full complement of TV programming Kitchen lockers are available—as well as bathroom & showers. Services Water Fountain with their care team Staff Lounge Pharmacy Use convenient controls and volume integrated Volunteer Speaker into Pillow Nurse • Staffing Med Pickup Dialysis Work Mail Room Room Service Elevators Ramp Up to Post Street Exit Bike Storage Patient Transport Media Services Staff Conference 110A Shuttle Elevators to Level 1, 2, Parking 2, 3 Lobby Amenities Information Desks Waiting Areas Restroom Locations Lactation Lounge Bottle Fill Stations Dining Services Catering Services Room Reservations Guest Wi-Fi Bicycle Storage Ambassador Services Suite Patient Education 36 | Occupancy Manual • Building Amenities Amenities Information Desks Waiting Areas Restroom Locations Lactation Lounge Bottle Fill Stations Dining Services Catering Services Room Reservations Guest Wi-Fi Bicycle Storage Ambassador Services Suite Patient Education Occupancy Manual• Building Amenities | 37 EQUIPMENT AND FURNISHINGS Ergonomics Kronos Time Clocks VoIP Telephone System Ergonomic chairs and keyboard trays are fully adjustable. For assistance on proper chair and keyboard adjustment, please contact the Safety Department at 415-6oo462o or email sforzok@sutterhealth.org. They will send materials regarding self-assessments and if needed will direct you to complete the online ergonomic assessment. New InTouch wall clocks are located throughout the campus, conveniently positioned near: • Elevator lobbies Cisco Voice over IP (VoIP) phones are used at the Van Ness Campus, including desk, wall and wireless phones. In addition to the standard features of traditional phones (hold, speaker phone, call forwarding, conferencing, muting), the Cisco phones offer: • Connection to the Vocera badge application, allowing calls to be made between telephones and Vocera badges. Office Spaces Office spaces include the following: • Ergonomic chairs • Ergonomic keyboard trays • Electric sit/stand desks • Monitor arms • Electrical outlets on the desktop for device charging • Mobile personal storage—keys will be provided for assigned locations • Task lighting • Main • The corridors Lab and Pharmacy • Some staff lounges Web App will also be available for some users. Refer to the floor plans (page 07) for specific locations. Multi-function Printers (Scan, Print, Copy) Multi-function networked printers are located throughout the facility and can function as copiers, scanners and printers. Print jobs can be retrieved by tapping your badge on the sensor located on the printer of your choice. Some workflows will default to specific printers (such as in the ED). For copier and printer support, call Sutter Health Information Services at 888-8886o44 or go to: is.sutterhealth.org • Informacast for paging and broadcast messaging • Cisco Unity voicemail Emergency red phones will be installed in key locations. Equipment Ergonomics Office Spaces Kronos Time Clocks Multi-function Printers VoIP Telephones Fax Machines Phone Operators Vocera Nurse Call System HIPAA Containers Patient Lift Sustainable Waste Temperature Monitor Pneumatic Tube Occupancy Manual• Equipment and Furnishings | 39 Fax Machines Vocera Most faxing will be done using RightFax. There will be a limited number of traditional fax machines on the campus in areas where electronic faxing is not possible. The Vocera badge delivers hands-free, real-time voice communication between the wearer and other staff members. This communication system weighs less than two ounces, allowing users to keep their hands free without the burden of carrying a smartphone. Faxes will be received into an electronic inbox, can be read online, and can be saved or printed. Use the RightFax application to send faxes by scanning and sending. Sutter EHR will fax records automatically as required by clinical workflows. Communication Operations (formerly PBX) / Phone Operating System Hospital operators will be located at the Van Ness Campus. Hospital operators will have Nurse Call and other alarm panels to assist in routing alerts. Vista Point Enterprise Operator Services System (phone console) will support the hospital operator workflows and assist in the management of call queues, routing and call handling statistics. Nurse Call System The Nurse Call Rauland Responder 5 system is an application that allows the patient to alert staff from the bedside, among other patient locations. Identified alerts will integrate with other applications in order to produce hospital-wide communications and notification acknowledgment, and it can generate a number of reports. The system utilizes devices at the bedside and in the patient room to accomplish three primary functions: • It serves as a code required system for patient safety and security. • It provides a patient alert-communication system (for hospital staff) that assists patients and allows for increasingly efficient hospital operations. • It interacts with other systems to provide access to patient entertainment and education. Equipment Ergonomics Office Spaces Kronos Time Clocks Multi-function Printers VoIP Telephones Fax Machines Phone Operators Vocera Nurse Call System HIPAA Containers Patient Lift Sustainable Waste Temperature Monitor Pneumatic Tube 40 | Occupancy Manual • Equipment and Furnishings HIPAA—Confidential Document Containers Confidential document containers are located throughout the hospital and are emptied every two weeks by the shredding company. If the containers need to be emptied prior to the regularly scheduled pick-up, call Support Services 415-6oo-79oo to arrange for EVS assistance. CPMC is dedicated to being a green facility, so please remember “think before you ink.” Patient Lift System and Mobile Lifts Patient lift systems are available in med/surg and ICU/PICU patient rooms. Patient lifts are a safety feature to assist in patient mobility and reduce the risk of associated employee injuries. Where ceiling lifts are not available, mobile lifts can assist with patient mobility. Sustainable Waste Removal Temperature Monitoring Pneumatic Tube System Van Ness is designed to be a green hospital. This includes recycling, composting, red-bag (biohazard), pharmaceutical and toxic waste management and medical equipment reuse. The pneumatic tube system will assist with transporting medications, lab specimens and blood products to/from patient care areas, to expedite patient care. The system has an enhanced “secure send” functionality, which will only allow appropriately licensed staff to send and receive medication and blood products. The Van Ness Campus uses a combination of two systems to monitor and alert if an equipment temperature goes out of range— the AeroScout system (in the refrigeration units) and the MobileView system. In office spaces and public areas, receptacles are provided for co-mingled recycling When a device’s temperature goes out (blue) and regular trash (black). In the staff of range during department hours of lounges and conference rooms there are operation: receptacles for co-mingled recycling (blue), • A primary alert is sent to the regular trash (black), and composting department through MobileView (green). • A secondary alert is sent to Plant Operations. When a device’s temperature goes out of range when the department is closed, primary and secondary alerts are sent to Plant Operations. Equipment Ergonomics Office Spaces Kronos Time Clocks Multi-function Printers VoIP Telephones Fax Machines Phone Operators Vocera Nurse Call System HIPAA Containers Patient Lift Sustainable Waste Temperature Monitor Pneumatic Tube Occupancy Manual• Equipment and Furnishings | 41 SUPPLIES AND RESTOCKING Loading Dock Medical Gas Area The loading dock is located off Franklin Street on Level 3. Interior access is adjacent to the service elevators. The Supply Chain Team is responsible for replenishment of medical gases, housed in the Medical Gas Storage room on Level 3, accessed directly off the loading dock in Room 3214. Supply Chain Overview Supply Chain staff will monitor supply levels, and the automated supply system will generate refill requisitions to order inventory. Supply Chain will receive delivery from our primary distributor at 8pm Monday through Friday. Supply Chain will remove corrugated cardboard at the loading dock as per infection control policies and deliver supplies to the Pyxis and supply cart areas throughout the hospital. Nurse Server carts are department specific and are non-standard storage options some departments use. Supply Chain does not manage or replenish supplies on these carts. Supply Chain Durable Medical Equipment (DME) The DME process will be the same as currently in place, with consigned inventory available in certain closets near patient care areas in the ED (Room 3317), ACU (4227), OR and Inpatient Units (Rooms 9349, 1o335 and 1o135). DMEs will be replenished by our DME partner Pacific Medical. Pharmacy The Pyxis supply management system will be used in a combination of locked and unlocked cabinets. Pharmacy staff will make twice daily medication deliveries to inpatient units, and once daily deliveries to ancillary departments, including new Pyxis Anesthesia carts. The Central Distribution area is located on the 2nd floor, Room Controlled substances are mostly filled in Pyxis, but may be picked 22oo, adjacent to the services elevators. Staff, supplies and receiving up at the Pharmacy by Nursing for one-time medications. Pharmacy will be staged here to support a Low Unit of Measure (LUM) Just in staff will make daily rounds to remove discharged orders. Time (JIT) distribution model. Supply Chain will utilize two points of entry for supplies and deliveries: The Loading Dock, and a Receiving Office–Room 14oo, located on Level P1. The receiving area on Level P1 will be for Fed-Ex, UPS, florist, Lab carriers, Blood Bank, Pharmaceuticals, etc. Central Distribution will operate 7 days/week on 3 shifts: 7:ooa–3:3op, 3:oop–11:3op, and 1:ooa–9:3op. For supplies needed between 11:3op–1:ooa, contact the Nursing Supervisor who has access to the Central Distribution area, Room 22oo. Par Levels for supplies on the units will be calculated for four days of inventory on hand. Supply Chain staff will manage the restocking and storage of Code Blue/Broselow resuscitation and isolation carts. Supply Chain Intranet requests: http://apps.insidecpmc.org/ CPMC_SRQ/servlet/LoginServlet?cpmc_role_id=180 The Code Blue Cart quick reference guide can be found here: tinyurl.com/CPMC-CrashCart A Broselow quick reference guide can be found here: tinyurl.com/GuideCrashCart Linen Linen will be managed and delivered by Supply Chain. Clean linen will be stored in Room 2216, next to the Central Distribution area adjacent to the service elevators. Soiled linen will be stored in Room 32o5 located at the loading dock. Supplies & Restocking Loading Dock Supply Chain Medical Gas Area DME Pharmacy Linen Equipment Cleaning Asset Management Staff Duress Stationery, Forms & Brochures Occupancy Manual• Supplies and Restocking | 43 Equipment Cleaning Asset Management There is a central medical equipment cleaning process for the following types of equipment • PCA pumps • Infusion pump modules AeroScout is the chosen RFID (Radio Frequency Identification) equipment location system. Essential equipment that moves will be targeted for RFID tracking. • Feeding Items that will have RFID locating include but are not limited to: pumps • Sequential compression devices • Infusion • Seizure pump control units pads • Beds Process Overview Support Services will oversee a centralized equipment cleaning process, seven days/week, for work that was done formerly by Pharmacy and/or Supply Chain. • Patients, • Bladder scanners • Defibrillators • EKG machines • Gurneys • Clinical staff will bring soiled equipment to the soiled holding room, after preliminary wipe down. • IV pump brains and modules • Equipment • Other • Support Services will stock equipment to par levels • Support Services will pick up soiled equipment Staff Duress cleaning team will make rounds twice a day (am & pm). If a department was responsible for completing their own equipment cleaning, that work will remain within the department; however, the department must follow the new cleaning standards that are compliant with regulatory standards. “Clean Sticker” Clean equipment is to be tagged and identified with a “Clean” sticker. Supplies & Restocking Loading Dock Supply Chain Medical Gas Area DME Pharmacy Linen Equipment Cleaning Asset Management Staff Duress Stationery, Forms & Brochures 44 | Occupancy Manual • Supplies and Restocking N CLEA infusion pumps (mobile) infants or children (HUGS System) • PCA pumps • Portable imaging machines • SCD • Vital sign monitors • Wheelchairs Staff will be able to silently notify Security for assistance. Security will be able to locate the staff in need, via the RFID tag. AeroScout Tag and Who Wears It? • The categories of caregivers who wear the tag will be identified by the Operations Group. • The badge is used for Staff Duress, and it works in conjunction with Vocera. How to Order Stationery, Forms, and Brochures on the Intranet For customized stationery and Rx pads: Order through SmartWorks. For forms: Order forms through Standard Register, which you can access through Lawson. Here are the steps: Go to All Services, then Requisition Center, Shopping, and enter your requesting location (a five digit number). Go to Find/Shop icon, then OneSource; scroll down to Standard Register. See icons on top—click on browse catalog icon and find Sutter CPMC forms. Or, for quick search, enter the form number and/ or name. Specify your quantity and complete your order for approval. For brochures and various marketing materials: Order brochures, fact sheets, folders, marketing materials, logos, photos, artwork, etc., from Sutter Health through Workamajig. Go to the Sutter Intranet marketing page (mysutter/marketing) Fill out the Workamajig request form If you don’t have a Workamajig account, send an email to linten@ sutterhealth.org. Supplies & Restocking Loading Dock Supply Chain Medical Gas Area DME Pharmacy Linen Equipment Cleaning Asset Management Staff Duress Stationery, Forms & Brochures Occupancy Manual• Supplies and Restocking | 45 Index Notes ADA Information 32, Assistance to enter the building 04 Ambassador Services Suite 36 Asset Management 44 Hand Hygiene 32 HIPAA, Document Containers 40 Hospital Command Center 26 Hours of Operation 03 Bicycle Storage 36 Bottle Filling Stations (water) 35 Building Amenities 34 Building Reminders 16 Infant/Child Security 26 Information Desks 35 Injured at work 31 Interpreter Services 22 Catering Services 35 Chaplaincy Services 21 Codes 26 Blue 26, Gray 26, Pink 27, Purple 27, Other Medical Emergency 26 Code Team 26 Communication Operations, Phone System 40 Conference Rooms 06 Crash Carts 24 Kronos Time Clocks 39 Departments and Divisions by Floor 06 Department Telephone Directory 02, 21 Dining Services 35 Door Alarms and Stairwell Access 24 Durable Medical Equipment (DME) 43 Elevators 05 Emergency Management, Emergency Plan 25 Equipment and Furnishings 38 Equipment Cleaning 44 Ergonomics 39 Fax Machines 40 Fire Safety 30 Floor Plans 07 General Building Information 01 Guest Internet Access (Wi-Fi) 35 46 | Occupancy Manual • Supplies and Restocking Lactation Lounge 35 Linen 43 Loading Dock 43 Lockers 05 Lost and Found 22 Medical Alerts 29 Medical Gas Area 43 Mobile Lifts 40 MRI Suite Safety 31 Multi-function Printers 39 Respiratory Etiquette Stations 22 Restroom Locations 35 Safety and Security 23 Security 24 Service Dogs 33 Shared Spaces 05 Sonifi 36 Spiritual Care 21 Staff Duress 44 Staff Lockers 05 Standardized Emergency Codes 28 Supplies and Restocking 42 Supply Chain 43 Support Services 20 Sustainability 16 Sustainable Waste Removal 41 Telephone Numbers 02 Telephone System 39 Temperature Monitoring 41 Transportation 17 Newborn Connections 22 Notes 47 Nurse Call System 40 Visitor Badges 04 Vocera 40 Volunteers 21 Office Spaces 39 Order Stationery, Forms, and Brochures 45 Waiting Areas 35 Water Fountains 35 Wheelchairs and Gurneys 22 Workplace Violence Reporting 31 Parking 19 Patient Entertainment/Education 36 Patient Lift System 40 Patient Relations 21 PBX 40 Personnel ID Badges 04 Pharmacy 43 Pillow Speaker 37 Pneumatic Tube System 41 Public Transportation and CPMC Shuttles 18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Occupancy Manual• Supplies and Restocking | 47 CALIFORNIA PACIFIC MEDICAL CENTER 1101 Van Ness San Francisco, CA 94109 18-CPMC-0012632-CPMC Van Ness Occupancy Manual © Sutter Health 2018 design by Eric Gross
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.7 Linearized : Yes Language : en-US Tagged PDF : Yes XMP Toolkit : Adobe XMP Core 5.6-c145 79.163499, 2018/08/13-16:40:22 Format : application/pdf Title : Sutter Health CPMC Van Ness Hospital Occupancy Manual Creator : Eric Gross, Tami Chin, Jim Benney Description : 2018 Occupancy for the new Van Ness Hospital Subject : Floor Plans, Maps, Procedures Create Date : 2018:12:11 11:17:04-08:00 Metadata Date : 2018:12:11 11:17:34-08:00 Modify Date : 2018:12:11 11:17:34-08:00 Creator Tool : Adobe InDesign CC 14.0 (Macintosh) Instance ID : uuid:27d4083a-c80f-3f47-87f2-d21fae3702e4 Original Document ID : xmp.did:bcb3c28e-cb7a-46cc-bfbc-eae673ee0cbf Document ID : xmp.id:61110ad5-c2bb-4893-a2f8-05fde060b1ac Rendition Class : proof:pdf Derived From Instance ID : xmp.iid:1cd137b4-05a8-4b52-86fe-75d40865dacc Derived From Document ID : xmp.did:877e6f23-07f1-4993-8ad9-8e448171b645 Derived From Original Document ID: xmp.did:bcb3c28e-cb7a-46cc-bfbc-eae673ee0cbf Derived From Rendition Class : default History Action : converted History Parameters : from application/x-indesign to application/pdf History Software Agent : Adobe InDesign CC 14.0 (Macintosh) History Changed : / History When : 2018:12:11 11:17:04-08:00 Authors Position : Designer; Project/Team Managers Caption Writer : Eric Gross Design Producer : Adobe PDF Library 15.0 Trapped : False Page Count : 27 Author : Eric GrossEXIF Metadata provided by EXIF.tools