Cisco DPC3827 And EPC3827 DOCSIS 3.0 8x4 Wireless Residential Gateway User Guide 4025083 A

User Manual: Cisco Wireless Gateway EPC3827

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Cisco Model DPC3827 and EPC3827 DOCSIS 3.0 8x4 Wireless Residential Gateway User Guide

 
 
Cisco Model DPC3827 and EPC3827 
DOCSIS 3.0 8x4 Wireless 
Residential Gateway User Guide 
In This Document 
 IMPORTANT SAFETY INSTRUCTIONS ............................................................... ii 
 Introduction ............................................................................................................... 12 
 What's In the Carton? ............................................................................................... 14 
 Front Panel Description ........................................................................................... 15 
 Back Panel Description ............................................................................................ 16 
 What Are the System Requirements for Internet Service? .................................. 18 
 How Do I Subscribe to High-Speed Internet Service? ......................................... 19 
 Where Is the Best Location for My DOCSIS Residential Gateway? .................. 20 
 How Do I Mount the Modem on a Wall? (Optional) ........................................... 21 
 How Do I Connect My Gateway for Internet Service? ........................................ 24 
 How Do I Configure My DOCSIS Residential Gateway? ................................... 26 
 Control Access to the Gateway ............................................................................... 46 
 Manage the Gateway ................................................................................................ 56 
 Monitor Gateway Status .......................................................................................... 65 
 Configure Wireless Settings .................................................................................... 81 
 Configure Applications and Gaming ..................................................................... 93 
 Having Difficulty? .................................................................................................. 100 
 Tips for Improved Performance ........................................................................... 105 
 Front Panel LED Status Indicator Functions ....................................................... 106 
 Notices ...................................................................................................................... 109 
 
 

IMPORTANT SAFETY INSTRUCTIONS

ii 4025083 Rev A

IMPORTANT SAFETY INSTRUCTIONS

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the

risk of electric shock, do not perform any servicing other than that contained in the operating

instructions, unless you are qualified to do so.

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent

exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer

aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au

fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

4025083 Rev A iii

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes

Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine

Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,

außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de

personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice

ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a

menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

IMPORTANT SAFETY INSTRUCTIONS

Read these instructions.

Keep these instructions.

Heed all warnings.

iv 4025083 Rev A

Follow all instructions.

Do not use this apparatus near water.

Clean only with dry cloth.

Do not block any ventilation openings. Install in accordance with the

manufacturer's instructions.

Do not install near any heat sources such as radiators, heat registers, stoves, or

other apparatus (including amplifiers) that produce heat.

Do not defeat the safety purpose of the polarized or grounding-type plug. A

polarized plug has two blades with one wider than the other. A grounding-type

plug has two blades and a third grounding prong. The wide blade or the third

prong are provided for your safety. If the provided plug does not fit into your

outlet, consult an electrician for replacement of the obsolete outlet.

10)

Protect the power cord from being walked on or pinched particularly at plugs,

convenience receptacles, and the point where they exit from the apparatus.

11)

Only use attachments/accessories specified by the manufacturer.

12)

Use only with the cart, stand, tripod, bracket, or table specified by the

manufacturer, or sold with the apparatus. When a cart is used, use caution when

moving the cart/apparatus combination to avoid injury from tip-over.

13)

Unplug this apparatus during lightning storms or when unused for long periods

of time.

14)

Refer all servicing to qualified service personnel. Servicing is required when the

apparatus has been damaged in any way, such as a power-supply cord or plug is

damaged, liquid has been spilled or objects have fallen into the apparatus, the

apparatus has been exposed to rain or moisture, does not operate normally, or has

been dropped.

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only

from an electrical outlet with the voltage and frequency indicated on the product label. If you are

uncertain of the type of power supply to your home or business, consult your service provider or your

local power company.

The AC inlet on the unit must remain accessible and operable at all times.

Ground the Product

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial

cable wiring, be sure the cable system is grounded (earthed). Grounding provides

some protection against voltage surges and built-up static charges.

Protect the Product from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power

source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged

into an AC power source.

4025083 Rev A v

Eliminate AC Power/Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC power/mains,

outlets, extension cords, or integral convenience receptacles. For products that require

battery power or other power sources to operate them, refer to the operating

instructions for those products.

Provide Ventilation and Select a Location

 Remove all packaging material before applying power to the product.

 Do not place this apparatus on a bed, sofa, rug, or similar surface.

 Do not place this apparatus on an unstable surface.

 Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation

provides proper ventilation.

 Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or

other objects on top of this product.

 Do not block ventilation openings.

Operating Environment

This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).

Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are

not blocked.

Protect from Exposure to Moisture and Foreign Objects

WARNING: Avoid electric shock and fire hazard! Do not expose this product to

dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as

vases, should not be placed on this apparatus.

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.

Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning

device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the

openings in this product. Foreign objects can cause electrical shorts that can result in

electric shock or fire.

Service Warnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or

removing the cover may expose you to dangerous voltages. If you open the cover, your

warranty will be void. This product contains no user-serviceable parts.

Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety

checks to determine that this product is in proper operating condition.

vi 4025083 Rev A

Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting

cables.

20110316_Modem No Battery_Safety

4025083 Rev A vii

United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against such interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy. If not installed and used in accordance with the

instructions, it may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation. If this equipment

does cause harmful interference to radio or television reception, which can be determined by

turning the equipment OFF and ON, the user is encouraged to try to correct the interference

by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the service provider or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the

user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a

requirement of the FCC and is intended to supply you with information regarding the FCC

approval of this device. The phone numbers listed are for FCC-related questions only and not

intended for questions regarding the connection or operation for this device. Please contact your

service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC

Rules. Operation is subject to the following

two conditions: 1) the device may not cause

harmful interference, and 2) the device must

accept any interference received, including

interference that may cause undesired

operation.

DOCSIS Residential Gateway

Model(s): DPC3827 EPC3827

Manufactured by:

Cisco Systems, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Telephone: +1 770 236-1077

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

RF Exposure Statements

Note: This transmitter must not be co-located or operated in conjunction with any other

antenna or transmitter. This equipment should be installed and operated with a minimum

distance of 7.9 inches (20 cm) between the radiator and your body.

viii 4025083 Rev A

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1

(American National Standards Institute) limits. The evaluation was based in accordance with

FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum

separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain

compliance.

Canada

This system has been evaluated for RF exposure for humans in reference to Canada Health

Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The

minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to

maintain compliance.

20100527 FCC DSL_Domestic

4025083 Rev A ix

CE Compliance

Declaration of Conformity with Regard to the EU Directive 1999/5/EC

(R&TTE Directive)

This declaration is only valid for configurations (combinations of software, firmware and

hardware) supported or provided by Cisco Systems for use within the EU. The use of

software or firmware not supported or provided by Cisco Systems may result in the

equipment no longer being compliant with the regulatory requirements.

Note: The full declaration of conformity for this product can be found at

http://www.cisco.com/web/consumer/support/compliance_info.html.

x 4025083 Rev A

The following standards were applied during the assessment of the product against the

requirements of the Directive 1999/5/EC:

 Radio: EN 300 328

 EMC: EN 301 489-1 and EN 301 489-17

 Safety: EN 60950 and EN 50385

The CE mark and class-2 identifier are affixed to the product and its packaging. This product

conforms to the following European directives:

-1999/5/EC

National Restrictions

This product is for indoor use only.

France

For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used

outdoors in the band 2454 – 2483.5 MHz. There are no restrictions when used in other parts

of the 2.4 GHz band. Check http://www.arcep.fr/ for more details.

Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements

utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des

utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour

de plus amples détails.

Italy

This product meets the National Radio Interface and the requirements specified in the

National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating

within the boundaries of the owner's property, its use requires a ―general authorization.‖

Please check http://www.comunicazioni.it/it/ for more details.

Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano

Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del

proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una ―Autorizzazione Generale‖.

Consultare http://www.comunicazioni.it/it/ per maggiori dettagli.

Latvia

The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic

Communications Office. Please check http://www.esd.lv for more details.

2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko

sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.

Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level

of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the

output power available at the connector (specified in dBm).

4025083 Rev A xi

Antennas

Use only the antenna supplied with the product.

20110311_CE_Gateway

12 4025083 Rev A

Introduction

Welcome to the exciting world of high-speed Internet service. Your new Cisco®

Model DPC3827 DOCSIS® 8x4 3.0 or EPC3827 EuroDOCSIS™ Wireless Residential

Gateway is a high-performance home gateway that combines a cable modem, router,

wireless access point, and MoCA™ in a single device for both the home and small

office. The DPC3827 and EPC3827 residential gateway delivers data and wired

(Ethernet) or wireless gateway capabilities to connect a variety of devices in the

home or small office and support high-speed data access, all in one device. With a

DPC3827 or EPC3827 residential gateway, your Internet enjoyment, home and

business communications, and personal productivity will surely soar.

This guide provides procedures and recommendations for placing, installing,

configuring, operating, and troubleshooting your DPC3827 and EPC3827 residential

gateway for high-speed Internet service for your home or office. Refer to the

appropriate section in this guide for the specific information you need for your

situation. Contact your service provider for more information about subscribing to

these services.

Benefits and Features

Your new DPC3827 and EPC3827 residential gateway offers the following

outstanding benefits and features:

DOCSIS

 Eight bonded downstream channels with a total throughput in excess of 300

Mbps

 Compliant with DOCSIS 3.0, 2.0, 1.1, and 1.0 standards to deliver high-end

performance and reliability

 Enhanced packet processing technology to maximize performance

Connections

 MoCA 1.1 networking over coaxial cable in the home

 Four 10/100/1000BASE-T Ethernet ports to provide wired connectivity

 High-performance broadband Internet connectivity to energize your online

experience

 802.11n, Single Band 2.4 GHz 2x2 Wireless Access Point (WAP) with four Service

Set Identifiers (SSIDs) or optional Dual-Band non-concurrent radio

 WPS, including a push-button switch to activate WPS for simplified and secure

wireless setup

 USB host port (optional)

4025083 Rev A 13

Introduction

Design and Function

 Simplified self-install using intuitive webpage design for user-friendly setup and

management

 DOCSIS-5 compliant LED labeling and behavior with dual-color LEDs provides

a user- and technician-friendly method to check operational status and act as a

troubleshooting tool

 TR-068 compliant color-coded interface ports and corresponding cables simplify

installation and setup

 Attractive, compact design and versatile orientation to stand vertically, lie flat on

the desktop or shelf, or mount easily on a wall

Management

 TR-069 (optional) along with XML schema and/or SNMP Provisioning and

Management of the WAN interface and gateway functionality

 User-configurable Parental Control blocks access to undesirable Internet sites

 Advanced firewall technology deters hackers and protects the home network

from unauthorized access

 Allows automatic software upgrades by your service provider

 DOCSIS-compliant secure software downloads

Software and Documentation

 CD-ROM containing user guide

14 4025083 Rev A

What's In the Carton?

When you receive your wireless residential gateway, you should check the

equipment and accessories to verify that each item is in the carton and that each item

is undamaged. The carton contains the following items:

One DPC3827 or EPC3827

Residential Gateway

One power adapter (models

requiring external power supply)

One Ethernet cable (CAT5/RJ-45)

One CD-ROM

If any of these items are missing or damaged, please contact your service provider

for assistance.

Note: You will need an optional cable signal splitter and additional standard RF

coaxial cables if you want to connect a VCR, a Digital Home Communications

Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as

your wireless residential gateway.

4025083 Rev A 15

Front Panel Description

The front panel of your residential gateway provides LED status indicators that

indicate how well and at what state your residential gateway is operating. See Front

Panel LED Status Indicator Functions (on page 106), for more information on front

panel LED status indicator functions.

Model DPC3827 shown here

1 POWER—ON, power is applied to the wireless residential gateway

2 DS—ON, the wireless residential gateway is receiving data from the cable

network

3 US—On, the wireless residential gateway is sending data to the cable

network

4 ONLINE—ON, the wireless residential gateway is registered on the

network and fully operational

5 ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports.

BLINKING indicates that data is being transferred over the Ethernet

connection

6 USB—ON, a device is connected to the USB port. BLINKING indicates that

data is being transferred over the USB connection

7 WIRELESS LINK—ON, the Wireless Access Point is operational.

BLINKING indicates that data is being transferred over the wireless

connection. OFF indicates that the wireless access point has been disabled

by the user

8 WIRELESS SETUP—OFF (normal condition) wireless setup is not active.

BLINKING indicates the user has activated wireless setup to add new

wireless clients on the wireless network

9 MoCA—ON, the MoCA is operational. BLINKING indicates that data is

being transferred over the MoCA connection. OFF indicates that the MoCA

has been disabled by the user or that the device is not connected to the

MoCA network

16 4025083 Rev A

Back Panel Description

The following illustrations show the description and function of the back panel

components on the Cisco DPC3827 residential gateway.

1 POWER—Connects the residential gateway to the AC power adapter that is

provided with your residential gateway

CAUTION:

Avoid damage to your equipment. Only use the power supply

that is provided with your residential gateway.

2 ON/OFF SWITCH (European models only)—Allows you to power off the

residential gateway without removing the power cord

3 MAC ADDRESS LABEL—Displays the MAC address of the residential gateway

4 USB—Connects to selected client devices

5 ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC

or your home network

6 CABLE—F-connector connects to an active cable signal from your service

provider and to a MoCA network, if present

7 WIRELESS SETUP—Pressing this switch initiates wireless setup. This feature

allows the user to add new Wireless Protected Setup (WPS) compliant wireless

clients to the home network

4025083 Rev A 17

Back Panel Description

8 RESET—A momentary pressing (1-2 seconds) of this switch reboots the EMTA.

Pressing the switch for more than ten seconds first causes a reset-to-factory

default of all settings and then reboots the gateway

CAUTION:

The Reset button is for maintenance purposes only. Do not use

unless instructed to do so by your cable service provider. Doing

so may cause you to lose any cable modem settings you have

selected.

18 4025083 Rev A

What Are the System Requirements for Internet Service?

To ensure that your residential gateway operates efficiently for high-speed Internet

service, verify that all of the Internet devices on your system meet or exceed the

following minimum hardware and software requirements.

Note: You will also need an active cable input line and an Internet connection.

Minimum System Requirements for a PC

 A PC with a Pentium MMX 133 processor or greater

 32 MB of RAM

 Web browsing software

 CD-ROM drive

Minimum System Requirements for Macintosh

 MAC OS 7.5 or later

 32 MB of RAM

System Requirements for an Ethernet Connection

 A PC with Microsoft Windows 2000 operating system (or later) with TCP/IP

protocol installed, or an Apple Macintosh computer with TCP/IP protocol

installed

 An active 10/100/1000BASE-T Ethernet network interface card (NIC) installed

4025083 Rev A 19

How Do I Subscribe to High-Speed Internet Service?

Before you can use your residential gateway, you need to have a high-speed Internet

access account. If you do not have a high-speed Internet access account, you need to

set up an account with your local service provider. Choose one of the options in this

section.

I Do Not Have a High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will

set up your account and become your Internet Service Provider (ISP). Internet access

enables you to send and receive e-mail, access the World Wide Web, and receive

other Internet services.

You will need to give your service provider the following information:

 The serial number of the modem

 The Media Access Control (MAC) address of the modem (CM MAC)

 Other MAC address numbers as needed

These numbers appear on a bar code label located on the residential gateway. The

serial number consists of a series of alphanumeric characters preceded by S/N. The

MAC address consists of a series of alphanumeric characters preceded by CM MAC.

The following illustration shows a sample DPC3827 bar code label.

Write down these numbers in the space provided here.

Serial Number _______________________

MAC Address ________________________

I Already Have an Existing High-Speed Internet Access Account

If you have an existing high-speed Internet access account, you must give your

service provider the serial number and the MAC address of the residential gateway.

Refer to the serial number and MAC address information listed previously in this

section.

20 4025083 Rev A

Where Is the Best Location for My DOCSIS Residential Gateway?

Where Is the Best Location for My DOCSIS Residential

Gateway?

The ideal location for your residential gateway is where it has access to outlets and

other devices. Think about the layout of your home or office, and consult with your

service provider to select the best location for your residential gateway. Read this

user guide thoroughly before you decide where to place your residential gateway.

Consider these recommendations:

 Choose a location close to your computer if you will also use the residential

gateway for high-speed Internet service.

 Choose a location that is near an existing RF coaxial connection to eliminate the

need for an additional RF coaxial outlet.

 Choose a location that is relatively protected from accidental disturbance or

harm, such as a closet, basement, or other protected area.

 Choose a location so that there is plenty of room to guide the cables away from

the modem without straining or crimping them.

 Airflow around the residential gateway should not be restricted.

 Read this user guide thoroughly before installing the residential gateway.

4025083 Rev A 21

How Do I Mount the Modem on a Wall? (Optional)

You can mount the residential gateway on a wall using two wall anchors, two

screws, and the mounting slots located on the unit. The modem can be mounted

vertically or horizontally.

Before You Begin

Before you begin, choose an appropriate mounting place. The wall can be made of

cement, wood, or drywall. The mounting location should be free of obstructions on

all sides, and the cables should be able to easily reach the residential gateway

without strain. Leave sufficient clearance between the bottom of the residential

gateway and any flooring or shelving underneath to allow access to cabling. In

addition, leave enough slack in all cables so that the residential gateway can be

removed for any required maintenance without disconnecting the cables. Also,

verify that you have the following items:

 Two wall anchors for #8 x 1-inch screws

 Two #8 x 1-inch pan head sheet metal screws

 Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall

composition

 A copy of the wall-mounting illustrations shown on the following pages

22 4025083 Rev A

How Do I Mount the Modem on a Wall? (Optional)

Mount the modem as shown in one of the following illustrations.

Location and Dimensions of the Wall-Mounting Slots

The following illustration shows the location and dimensions of the wall-mounting

slots on the bottom of the modem. Use the information on this page as a guide for

mounting your modem to the wall.

4025083 Rev A 23

How Do I Mount the Modem on a Wall? (Optional)

Mounting the Residential Gateway on a Wall

1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches

apart.

Note: The preceding graphic illustrates the location of the mounting holes on the

back of the residential gateway.

2 Are you mounting the residential gateway into a drywall or concrete surface

where a wooden stud is available?

 If yes, go to step 3.

 If no, drive the anchor bolts into the wall, and install the mounting screws

into the anchor bolts; leave a gap of about 1/4-inch between the screw head

and the wall. Then, go to step 4.

3 Install the mounting screws into the wall; leave a gap of about 1/4-inch between

the screw head and the wall. Then, go to step 4.

4 Verify that no cables or wires are connected to the residential gateway.

5 Lift the residential gateway into position. Slip the large end of both mounting

slots (located in the back of the residential gateway) over the mounting screws,

and then slide the residential gateway down until the narrow end of the keyhole

slot contacts the screw shaft.

Important: Verify that the mounting screws securely support the residential

gateway before you release the unit.

24 4025083 Rev A

How Do I Connect My Gateway for Internet Service?

You can use your residential gateway to provide Internet access, and you can share

that Internet connection with other Internet devices in your home or office. Sharing

one connection among many devices is called networking.

Connecting and Installing Internet Devices

Professional installation may be available. Contact your local service provider for

further assistance.

To connect devices

The following diagram illustrates one of the various networking options that are

available to you.

Connecting the Media Gateway for High-Speed Data Service

The following installation procedure ensures proper setup and configuration for the

residential gateway.

1 Choose an appropriate and safe location to install the residential gateway (close

to a power source, an active cable connection, your PC—if using high-speed

Internet).

WARNING:

 To avoid personal injury, follow the installation instructions in the exact

order shown.

 Wiring and connections must be properly insulated to prevent electrical

shock.

 Disconnect power from the residential gateway before attempting to

connect to any device.

2 Power off your PC and other networking device; then, unplug them from the

power source.

4025083 Rev A 25

How Do I Connect My Gateway for Internet Service?

3 Connect the active RF coaxial cable from your service provider to the coax

connector labeled CABLE on the back of the residential gateway.

Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection,

you will need to install a cable signal splitter (not included). Always check with

your service provider before using a splitter as a splitter may degrade the signal.

4 Connect your PC to the residential gateway using either of the following

methods.

 Ethernet Connection: Locate the yellow Ethernet cable. Connect one end of

the Ethernet cable to the Ethernet port on your PC, and connect the other end

to the yellow ETHERNET port on the back of the residential gateway.

Note: To install more Ethernet devices than ports provided on the residential

gateway, use an external multi-port Ethernet switch(s).

 Wireless: Make sure that your wireless device is powered up. You will need

to associate your wireless device with the wireless gateway once the gateway

is operational. Follow the directions provided with your wireless device for

associating with a wireless access point.

More information about the factory default configuration of your wireless

gateway can be found later in this user guide in Configure Wireless Settings

(on page 81).

5 Locate the AC power cord provided with your residential gateway. Insert one

end of the power cord into the AC connector on the back of the residential

gateway. Then, plug the AC power cord into an AC outlet to power-up the

residential gateway. The residential gateway will perform an automatic search to

locate and sign on to the broadband data network. This process may take up to 2-

5 minutes. The modem will be ready for use when the POWER, DS, US, and

ONLINE LEDs on the front panel of the residential gateway stop blinking and

remain on continuously.

6 Plug in and power on your PC and other home network devices. The LINK LED

on the residential gateway corresponding to the connected devices should be on

or blinking.

7 Once the residential gateway is online, most Internet devices will have

immediate Internet access.

Notes:

 For Internet devices other than PCs, refer to the DHCP or IP Address

configuration section of the User Guide or Operations Manual for those

devices.

 When using MoCA, we recommend that you install a point of entry filter to

contain the MoCA signal within your home network. Contact your service

provider for more information about your MoCA network.

 On some occasions, the MoCA signal may affect the operation of other

devices connected to your home coax network. Installation of a MoCA (low-

pass) filter at the coax input of the affected devices may restore the normal

operation.

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To configure your residential gateway, you must first access the WebWizard

configuration pages. This section provides detailed instructions and procedures for

accessing the WebWizard pages and for configuring your residential gateway to

operate correctly. This section also presents examples and descriptions of each

WebWizard configuration page. Use the WebWizard pages to customize your

residential gateway to your needs rather than using the default settings. The

WebWizard pages in this section are organized in the order shown on the Setup

page.

Important: The WebWizard pages and the examples shown in this section are for

illustration purposes only. Your pages may differ from the pages shown in this

guide. The pages shown in this guide also represent the default values for the

device.

Note: If you are not familiar with the network configuration procedures detailed in

this section, contact your service provider before you attempt to change any of the

residential gateway default settings.

Logging in to the Gateway for the First Time

The default configuration of the gateway uses IP address 192.168.0.1. If you have

connected the gateway correctly and you have properly configured your computer,

use the following steps to log in to the gateway as an administrator.

1 On your PC, open the web browser that you prefer to use.

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2 In the address field, enter the following IP address: 192.168.0.1. A Status DOCSIS

WAN login page similar to the following page opens.

3 On the Status DOCSIS WAN page, leave the User Name and Password field

blank and click Log In. The gateway opens with an Administration Management

page in the forefront. You can use the Administration Management page to

change your User Name and Password.

At this point you are logged into the gateway. You can select any of the setup

and management web pages. However, you were directed to the Administration

Management to serve as a reminder to set up a new password.

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Important: We highly recommend that you set up a new password to safeguard

against the possibility of Internet attacks that look for devices operating with

well-known or factory default user names and/or passwords.

4 On the Administration Management page, create a User Name and Password

and then click Save Settings. Once you save the settings for your User Name and

Password on the Administration Management page, the Setup Quick Setup page

opens.

Important: You have the option to leave the password field blank (factory

default). However, if you do not change your User Name and Password, you

will be directed to the Administrative Management page each time you access

the gateway. This serves as a reminder to set up your personalized password.

Once you have personalized your Password, subsequent logins will take you

directly to the Setup Quick Setup page.

5 After you make your selections, click Save Settings to apply your changes or

Cancel Changes to cancel.

Setup > Lan Setup

The Setup Lan Setup page allows you to configure the settings for the Local Area

Network (LAN) in your home. These settings include the range of IP addresses that

define the LAN itself as well as how the addresses are assigned (automatically by

DHCP or manually) as new devices are added to the network.

Important: Unless you are knowledgeable about administering IP addresses, we

recommend that you do not change these settings. If you change these values

incorrectly, you can lose Internet access.

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Select the Lan Setup tab to open the Setup Lan Setup page.

Configuring Your Network Settings

Use the descriptions and instructions in the following table to configure the network

settings for your residential gateway. After you make your selections, click Save

Settings to apply your changes or click Cancel Changes to cancel.

Section

Field Description

Network Setup

(LAN)

Gateway IP

Local IP Address

The base IP address of the private home LAN. The factory default

LAN IP Address is 192.168.0.1.

Subnet Mask

The subnet mask for your LAN

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Section

Field Description

Network Address

Server Settings

(DHCP)

DHCP Server

Allows you to enable or disable the DHCP server in the

residential gateway. The DHCP server is used to automatically

allocate IP addresses to devices as they are attached to your home

network.

Connected Devices Summary page

Click Connected Devices Summary in the Lan Setup page. The

Connected Devices Summary page opens. This page is a pop-up

window that displays the MAC Address and IP Address of the

devices that are connected to the residential gateway.

Pre-assigned DHCP IP Address page

Click Pre-assigned DHCP IP Addresses in the Lan Setup page.

The Pre-assigned DHCP IP addresses page opens. This page

allows you to assign a specific IP address to a PC or other device

when they request an IP address using DHCP. Only addresses

within the range of the gateway's DHCP address pool can be

reserved with this feature.

Notes:

– The Add Static IP button adds the Static IP address to the

list of pre-assigned IP addresses.

– The Remove Static IP button removes the Static IP

address from the list of pre-assigned IP addresses

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Section

Field Description

Starting IP Address

Displays the starting address used by the built-in DHCP

server to distribute Private LAN IP addresses. Because the

device default IP address of the gateway is 192.168.0.1, the

starting IP address must be 192.168.0.2 or greater, but

smaller than 192.168.0.253. The default Starting IP Address

is 192.168.0.10.

Maximum Number of DHCP Users

Enter the maximum number of users to which the DHCP server

can assign IP addresses for use in the LAN. This number cannot

be greater than 254 minus the starting IP address described

above.

Client Lease Time

The Client Lease Time is the amount of time an IP address is

valid. IP address leases are renewed automatically by your PC

and other devices that use DHCP to obtain IP addresses. If a lease

is allowed to expire, the IP address will be returned to the pool of

available IP addresses that can be assigned by the DHCP server

as new devices are added to your network. The default is 60

minutes when the gateway is online.

LAN Static DNS (Domain Name Server) 1-3

DNS is used by a PC or other client devices to discover the public

IP address associated with a URL or the name-based address of a

website. You can manually specify which DNS servers are to be

used by devices in your network by entering the IP addresses of

those servers in these fields. Otherwise, the gateway will forward

the DNCS server information from your service provider

automatically. The default is to leave these fields blank.

Time Settings

Time Zone

Select the time zone for your location. If your location follows

daylight saving time, select Automatically adjust clock for

daylight saving time.

Setup > DDNS

Dynamic Domain Name Service (DDNS) provides the residential gateway (that may

have a changing IP address) with a host name or URL resolvable by network

applications through standard DNS queries. DDNS is useful when you are hosting

your own website, FTP server, or other server behind the device. Before using this

feature, you need to sign up for DDNS service.

Select the DDNS tab to open the Setup DDNS page.

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Disabling DDNS (Factory Default Settings)

To disable DDNS, select Disabled from the drop-down list and click Save Settings.

Enabling DDNS

Note: In order to use the DDNS feature, you must first set up an account and

establish a URL with www.DynDNS.org. The DDNS feature will not work without a

valid account.

To set up a DDNS account, open your browser and enter www.DynDNS.org in the

address bar. Follow the instructions on the website to set up an account.

To enable DDNS, follow these steps.

1 On the DDNS page, select www.DynDNS.org as your DDNS server.

2 Configure the following fields:

 User Name

 Password

 Host Name

3 Click Save Settings. The device will now advise the DDNS service of your

current WAN (Internet) IP address whenever this address changes.

Important: The Status area of the window will display the status of the DDNS

service connection.

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Setup > Wireless QoS

The following illustration is an example of the Wireless QoS (Quality of Service)

page.

Setup > Advanced Routing

Use this page to set up the advanced routing functions such as enabling or disabling

the network address translation (NAT). You can configure the following advanced

routing settings for the residential gateway on this page:

 Advanced Routing

 Dynamic Routing

 Routed Subnet Support

Select Advanced Routing to open the Setup Advanced Routing page.

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Use the following table to configure the advanced routing settings for the residential

gateway. After you make your selections, click Save Settings to apply your changes

or Cancel Changes to cancel.

Section

Field Description

Advanced Routing

MTU

MTU Size

MTU is the Maximum Transmission Unit. The MTU size specifies

the largest packet size permitted for Internet transmission. Select

Manual if you want to manually enter the largest packet size that

will be transmitted. 1500 is the recommended size. You should

leave this value in the 1200 to 1500 range. To have the device

select the best MTU for your Internet connection, keep the default

setting, Auto.

Dynamic Routing

Dynamic Routing using Routing Information Protocol (RIP)

automatically adjusts how packets travel on your network. This

protocol uses a hop count metric in local and wide area networks.

You can Enable or Disable dynamic routing from this page and

configure the following RIP parameters:

RIP Authentication: Enable or disable

RIP Authentication Key: Select a key

RIP Authentication Key ID: Choose RIPv1 or RIPv2.

RIP Reported Interval: Choose RIPv1 or RIPv2.

RIP Destination IP Address:

Routed Subnet

Support

Allows you to Enable or Disable the IP addresses in your

network. Click enable to enable the addresses or click disable to

disable them. Enter the IP addresses that you want to enable or

disable in the following fields:

Select Set Number. Select a set number between 1 and 20. To

change your value, click Delete This Entry and select a new

value.

Destination IP Address. Enter the destination IP address. This is

the address of the remote network or host to which you want to

assign a static route.

Subnet Mask. Enter the subnet mask address. The Subnet Mask

determines which portion of a Destination IP Address is the

network portion and which portion is the host portion.

Gateway. Enter the Gateway address. This is the IP address of

the gateway device that allows for contact between the device

and the remote network or host.

Configure the Routing Table

To configure the routing table, complete the following steps.

1 From the Setup page, click Advanced Routing.

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2 From the Select Set Number drop-down list, select the set number (routing table

entry number) that you wish to view or configure.

3 Complete the fields on the page.

4 Click Delete This Entry to delete (clear) the entry if desired.

Display Routing Table

To view all the static routes you have defined, complete the following steps.

1 From the Setup page, click Advanced Routing.

2 Click Show Routing Table to display the routing table.

3 Click Refresh to update the list.

4 Click Close to close the window.

Security > Firewall

Advanced firewall technology deters hackers and protects the home network from

unauthorized access. Use this page to configure a firewall that can filter out various

types of unwanted traffic on the gateway’s local network.

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Select the Firewall tab to open the Security Firewall page.

Use the descriptions and instructions in the following table to configure the firewall

for your residential gateway. After you make your selections, click Save Settings to

apply your changes or Cancel Changes to cancel.

Section

Field Description

Firewall

SPI Firewall Protection

SPI Firewall Protection blocks Denial of Service (DoS) attacks. A DoS

attack does not attempt to steal data or damage your computers, but

it overloads your Internet connection so you cannot use it.

Select the desired option:

 Enable (factory default)

 Disable

Filters

Filter Proxy

Enables/disables filter proxy. If local users have access to WAN

proxy servers, they may be able to circumvent the content filters and

access Internet sites blocked by the device. If you select the Filter

Proxy feature, it will block access to any WAN proxy servers.

Block Pop-Up Windows

Enables/disables popup windows. Some commonly used

applications employ popup windows as part of the application. If

you disable popup windows, it may interfere with some of these

applications.

Block Web Page Cookies

Enables/disables cookie blocking. This feature filters the unsolicited

delivery of cookies to devices from the Internet to devices in your

private local network. Cookies are computer files that contain

personal information or web surfing behavior data.

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Section

Field Description

Block Java and ActiveX Scripts

Enables/disables java applets and ActiveX scripts. This feature

helps to protect the devices in your private network from irritating

or malicious Java applets that are sent, unsolicited, to devices in

your private network from the Internet. These applets run

automatically when they are received by a PC.

Java is a programming language for websites. If you select the Filter

Java Applets feature, you may not have access to Internet sites

created using this programming language.

This feature also helps to protect the devices in your private

network from irritating or malicious ActiveX controls that are sent,

unsolicited, to devices in your private network from the Internet.

These ActiveX controls run automatically when they are received by

a PC.

Block fragmented IP packets

Enables/disables filtering of fragmented IP packets. This feature

helps protect your private local network from Internet based denial

of service attacks.

Block Port Scan Detection

Enables/disables the gateway from responding to Internet based

port scans. This feature is designed to protect your private local

network from Internet based hackers who attempt to gain

unsolicited access to your network by detecting open IP ports on

your gateway.

Block IP Flood Detection

Blocks malicious devices that are attempting to flood devices or

networks with illegal broadcast packets. Also referred to as

―broadcast storm.‖

Block WAN

Requests

Block Anonymous Internet Requests

Enable this feature to keep your network from being "pinged" or

detected by other Internet users. The Block Anonymous Internet

Requests feature also hides your network ports. Both make it more

difficult for outside users to enter your network.

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Security > VPN Passthrough

Use this page to configure Virtual Private Network (VPN) support. Enabling the

settings on this page allows VPN tunnels using IPsec or PPTP protocols to pass

through the gateway's firewall. Select the VPN Passthrough tab to open the Security

VPN Passthrough page.

Use the descriptions and instructions in the following table to configure the VPN

passthrough for your residential gateway. After you make your selections, click Save

Settings to apply your changes or Cancel Changes to cancel.

Section

Field Description

VPN Passthrough

IPSec Passthrough

Enables/disables Internet Protocol Security (IPsec). IPsec is a

suite of protocols used to implement secure exchange of

packets at the IP layer. If you enable IPSec Passthrough,

applications that use IPsec (IP Security) can pass through the

firewall. To disable IPSec Passthrough, select Disable.

Select the desired option:

 Enable (factory default)

 Disable

PPTP Passthrough

Enables/disables Point-to-Point Tunneling Protocol (PPTP).

PPTP allows the Point-to-Point Protocol (PPP) to be tunneled

through an IP network. If you enable PPTP passthrough,

applications that use PPTP can pass through the firewall. To

disable PPTP passthrough, select Disable.

Select the desired option:

 Enable (factory default)

 Disable

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Security > VPN

A Virtual Private Network (VPN) is a connection between two endpoints in different

networks that allows private data to be sent securely over public networks or other

private networks. This is accomplished by creating a "VPN tunnel." A VPN tunnel

connects the two PCs or networks and allows data to be transmitted over the

Internet as if it were on a private network. The VPN tunnel uses IPsec to encrypt the

data sent between the two endpoints and encapsulate the data within a normal

Ethernet/IP frame, allowing the data to pass between networks securely and

seamlessly.

A VPN provides a cost-effective and more secure alternative to using a private,

dedicated, leased line for a private network. Using industry standard encryption and

authentication techniques, an IPsec VPN creates a secure connection that operates as

if you were directly connected to your local private network.

For example, a VPN allows users to sit at home and connect to his/her employer's

corporate network and receive an IP address in their private network just as though

they were sitting in their office connected to their corporate LAN.

Select the VPN tab to open the Security VPN page.

Use this page to configure the VPN for your residential gateway.

Security VPN Tunnel Page Description

Use the descriptions and instructions in the following table to configure the VPN

tunnel for your gateway. After you make your selections, click Save Settings to

apply your changes or Cancel Changes to cancel.

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Section

Field Description

VPN Tunnel

Select Tunnel Entry

Allows you to display a list of created VPN tunnels

Create Button

Click this button to create a new tunnel entry

Delete Button

Click this button to delete all settings for the selected tunnel

Summary Button

Click this button to display the settings and status of all enabled

tunnels

IPSec VPN Tunnel

Allows you to enable or disable Internet Security Protocol for the

VPN tunnel

Tunnel Name

Enter the name for this tunnel

Local Secure Group

Select the local LAN user(s) that can use this VPN tunnel. This may

be a single IP address or sub-network. Note that the Local Secure

Group must match the remote gateway's Remote Secure Group.

Enter the IP address of the local network

Mask

If the Subnet option is selected, enter the mask to determine the IP

address on the local network

Remote Secure

Group

Select the remote LAN user(s) behind the remote gateway who can

use this VPN tunnel. This may be a single IP address, a sub-network,

or any addresses. If "Any" is set, the Gateway acts as responder and

accepts requests from any remote user. Note that the Remote Secure

Group must match the remote gateway's Local Secure Group.

Enter the IP address of the remote network

Mask

If the Subnet option is selected, enter the mask to determine the IP

addresses on the remote network

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Section

Field Description

Remote Secure

Gateway

Select the desired option, IP Addr., Any, or FQDN. If the remote

gateway has a dynamic IP address, select Any or FQDN. If Any is

selected, then the Gateway will accept requests from any IP address.

FQDN

If FQDN is selected, enter the domain name of the remote gateway,

so the Gateway can locate a current IP address using DDNS

The IP address in this field must match the public (WAN or Internet)

IP address of the remote gateway at the other end of this tunnel

Key Management

Key Exchange Method

The gateway supports both automatic and manual key

management. When automatic key management is selected, Internet

Key Exchange (IKE) protocols are used to negotiate key material for

Security Association (SA). If manual key management is selected, no

key negotiation is needed. Basically, manual key management is

used in small static environments or for troubleshooting purposes.

Note that both sides must use the same key management method.

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Section

Field Description

Select one of the following options for the key exchange method:

 Auto (IKE)

– Encryption: The Encryption method determines the length of

the key used to encrypt/decrypt ESP packets. Notice that

both sides must use the same method.

– Authentication: The Authentication method authenticates

the Encapsulating Security Payload (ESP) packets. Select

MD5 or SHA. Notice that both sides (VPN endpoints) must

use the same method.

 MD5: A one-way hashing algorithm that produces a

128-bit digest

 SHA: A one-way hashing algorithm that produces a

160-bit digest

– Perfect Forward Secrecy (PFS): If PFS is enabled, IKE Phase

2 negotiation will generate new key material for IP traffic

encryption and authentication. Note that both sides must

have PFS enabled.

– Pre-Shared Key: IKE uses the Pre-Shared Key to authenticate

the remote IKE peer. Both character and hexadecimal values

are acceptable in this field, e.g., "My_@123" or

"0x4d795f40313233". Note that both sides must use the same

Pre-Shared Key.

– Key Lifetime: This field specifies the lifetime of the IKE

generated key. If the time expires, a new key will be

renegotiated automatically. The Key Lifetime may range

from 300 to 100,000,000 seconds. The default lifetime is 3600

seconds.

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Section

Field Description

 Manual

– Encryption: The Encryption method determines the length of

the key used to encrypt/decrypt ESP packets. Note that both

sides must use the same method.

– Encryption Key: This field specifies a key used to encrypt

and decrypt IP traffic. Both character and hexadecimal values

are acceptable in this field. Note that both sides must use the

same Encryption Key.

– Authentication: The Authentication method authenticates

the Encapsulating Security Payload (ESP) packets. Select

MD5 or SHA. Note that both sides (VPN endpoints) must

use the same method.

 MD5: A one-way hashing algorithm that produces a

128-bit digest

 SHA: A one-way hashing algorithm that produces a

160-bit digest

– Authentication Key: This field specifies a key used to

authenticate IP traffic. Both character and hexadecimal

values are acceptable in this field. Note that both sides must

use the same Authentication Key.

– Inbound SPI/Outbound SPI: The Security Parameter Index

(SPI) is carried in the ESP header. This enables the receiver to

select the SA, under which a packet should be processed. The

SPI is a 32-bit value. Both decimal and hexadecimal values

are acceptable, e.g., "987654321" or "0x3ade68b1". Each tunnel

must have a unique Inbound SPI and Outbound SPI. No two

tunnels share the same SPI. Note that the Inbound SPI must

match the remote gateway's Outbound SPI, and vice versa.

Status

This field shows the connection status for the selected tunnel. The

state is either Connected or Disconnected.

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Section

Field Description

Buttons

Connect

Click this button to establish a connection for the current VPN

tunnel. If you have made any changes, click Save Settings to first

apply your changes.

Disconnect

Click this button to break a connection for the current VPN tunnel.

View Log

Click this button to view the VPN log, which shows details of each

established tunnel.

Advanced Settings

If the Key Exchange Method is Auto (IKE), this button provides

access to additional settings relating to IKE. Click this button if the

gateway is unable to establish a VPN tunnel to the remote gateway,

and make sure the Advanced Settings match those on the remote

gateway.

 Phase 1 - Operation Mode

Select the method appropriate for the remote VPN endpoint.

– Main: Main mode is slower but more secure

– Aggressive: Aggressive mode is faster but less secure

 Local Identity

Select the desired option to match the Remote Identity setting at

the other end of this tunnel.

– Local IP Address: Your WAN (Internet) IP address

– Name: Your domain name

 Remote Identity

Select the desired option to match the Local Identity setting at

the other end of this tunnel.

– Local IP Address: WAN (Internet) IP address of the remote

VPN endpoint

– Name: Domain name of the remote VPN endpoint.

 Encryption

This is the Encryption algorithm used for the IKE SA. It must

match the setting used at the other end of the tunnel.

View Log

The Security VPN View Log page shows events captured by the firewall. The log

displays the following items:

 Description of the event

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 Number of events that have occurred

 Last occurrence of an event

 Target and source addresses

You can view the following logs from this page:

 Access log

 Firewall log

 VPN log

 Parental Control log

Click Clear to clear the log data.

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Access Restrictions > Basic Rules

Access restrictions allow you to block or allow specific kinds of Internet usage and

traffic, such as Internet access, designated applications, websites, and inbound traffic

during specific days and times. The Access Restrictions Basic Rules page allows you

to configure parental controls on the residential gateway, and to monitor the

individuals who are authorized to set parental controls.

Select the Basic Rules tab to open the Access Restrictions Basic Rules page.

Use the descriptions and instructions in the following table to configure the access

restrictions basic rules for your residential gateway. After you make your selections,

click Save Settings to apply your changes or Cancel Changes to cancel.

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Section

Field Description

Parental Control Basic

Setup

Parental Control Activation

Allows you to enable or disable parental controls. To enable

parental controls, select the Enable Parental Control check box

and click Apply. To disable parental controls, clear the Enable

Parental Control check box and click Apply.

Add Rule

Adds and saves a new Rule to the list of content rules

Remove Rule

Removes the selected rule from the content rule list

Keyword List

Allows you to create a list of keywords. Any attempt to access a

URL that contains any of the keywords in this list will be

blocked by the gateway

Add/Remove Keyword

Allows you to add new keywords to the list or to delete

selected keywords from the list

Blocked Domain List

Allows you to create a list of domains that the gateway should

block access to. Any attempt to access any of the Domains in

this list will be blocked by the gateway

Add/Remove Domain

Allows you to add new domains to the list or to delete selected

domains from the list

Allowed Domain List

Allows you to create a list of domains to which the gateway

allows access

Add/Remove Allowed Domain

Allows you to add new domains to the list or to delete selected

domains from the list

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Section

Field Description

Override the Password

Password

Allows you to create a password to temporarily override user

access restrictions to a blocked Internet site

Re-Enter Password

Re-enter the same password for confirmation of the override

password in the previous field

Access Duration

Allows you to designate an amount of time in minutes that the

Override password will allow temporary access to a restricted

Internet site

Apply

Saves all additions, edits, and changes

To use keyword and domain blocking

Keyword and Domain blocking allows you to restrict access to Internet sites by

blocking access to those sites based on a word or a text string contained in the URLs

used to access those Internet sites.

Domain blocking allows you to restrict access to Websites based on the site's Domain

Name. The Domain Name is the portion of the URL that precedes the familiar .COM,

.ORG, or .GOV extension.

Keyword blocking allows you to block access to Internet sites based on a Keyword

or text string being present anywhere in the URL, not just in the Domain Name.

Note: The Domain blocking feature blocks access to any Domain in the Domain List.

It will also block Domains, any portion of which contains an exact match to entries in

the list.

For example, if you enter example.com as a Domain, any site that contains

―example.com‖ will be blocked. Generally, you do not want to include ―www.‖ in a

Domain Name since doing so limits the blocking to only the site that matches that

Domain Name exactly. For instance, if you enter www.example.com into the list,

only the one site that matches that name exactly will be blocked. Consequently, if

you do not include the ―www.,‖ then all sites within and associated with

―example.com‖ will be blocked.

Block Services

You can filter access to various applications accessed over the Internet, such as FTP

or telnet, by selecting up to two services to block in the Blocked Services section.

The Blocked Services drop-down menu offers a choice of preset applications. If you

select a preset application, its port numbers and protocol are displayed and cannot

be changed.

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If the application you want to block is not listed, select User-Defined. Then, enter the

port range and protocol for the service you wish to block.

To remove a block, select None from the Blocked Services drop-down menu.

Click the Save Settings button to save the policy settings.

Block Access to Websites

If you wish to block access to websites, use the Blocked Domain List or the

Keyword List

To use the Blocked Domain List, enter the URLs or domain names of the websites

you wish to block.

Use the Keyword List to enter the keywords you wish to block. If any of these

keywords appears in the URL of a website, access to the site will be blocked. Note

that only the URL is check, not the content of each webpage.

Access Restrictions > Time of Day Rules

Use the Access Restrrictions Time of Day Rules page to configure web access filters

to block all Internet traffic to and from specific network devices based on day of

week and time of day settings that you select.

Select the Time of Day Rules tab to open the Access Restrictions Time of Day Rules

Page. The following illustration is an example of the Access Restrictions Time of Day

Rules page.

Note: The residential gateway uses the network time of day clock that is managed

by your data service provider. The time of day clock must be accurate and represent

the time of day in your time zone for this feature to operate properly. Verify that the

Status and Set Time pages reflect the correct time of day. If they do not reflect the

correct time of day, contact your data service provider. You can also adjust your

settings to account for the difference.

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Access Restrictions Time of Day Rules Page Description

Use the descriptions and instructions in the following table to configure the time of

day rules for your residential gateway. After you make your selections, click Save

Settings to apply your changes or Cancel Changes to cancel.

Section

Field Description

Tod Filter

Add

Allows you to add a new Time of Day access filter or rule.

Enter the name of the filter and click the Add key to add the

filter to the list. Time of Day rules are used to restrict Internet

access based on the day and time.

Remove

Removes the selected filter from the Time of Day filter list.

Schedule

Days to Block

Allows you to conrol access based on days of the week

Time to Block

Allows you to control access based on time of day

Access Restrictions > User Setup

Use the Access Restrictions User Setup page to set up additional accounts and user

profiles for household members. Each profile can be assigned customized levels of

Internet access as defined by the access rules assigned to that user's profile.

Important: These additional accounts do not grant administrative access to the

gateway.

Note: Once you define and enable user profiles, each user must sign-on each time

they wish to access the Internet. The user can sign-on when the pop-up sign-on

screen appears in their Web browser. The user must enter their correct user name

and password in order to gain Internet access.

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Select the User Setup tab to open the Access Restrictions User Setup page.

Access Restrictions User Setup Page Description

Use the descriptions and instructions in the following table to configure the user

setup for your residential gateway. After you make your selections, click Save

Settings to apply your changes or Cancel Changes to cancel.

Section

Field Description

User

Configure

Add User

Allows you to add a new user profile. Enter the name of the user and

click the Add User button to add the user to the list.

User Settings

Allows you to edit a user profile by using the drop-down menu to edit a

user profile. The drop-down menu allows you to recall the profile to be

edited. User names and passwords are case-sensitive.

Make sure to check the Enable box to activate the user profile. If a

profile is not active, that user will not have any access to the Internet.

To remove a user profile, use the drop-down menu to select the user to

be removed and click the Remove User button.

Password

Enter the selected user's password in this field. Each user must enter

their User Name and Password each time they use the Internet. User

names and passwords are case-sensitive.

Note: The residential gateway will allow each user access to the Internet,

subject to the rules selected on this page for that user.

Re-Enter Password

Re-enter the same password for confirmation of the password in the

previous field.

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Section

Field Description

Trusted User

Check this box if the currently selected user is to be designated a trusted

user. Trusted users are not subject to Internet access rules.

Content Rule

Select the Content Rule for the current user profile. Content Rules must

first be defined by going to the Rules Configuration page. You can

access the Rule Configuration page by clicking on the ―Basic Rules‖ tab

on this page.

Time Access Rule

Select the Time Access Rule for the current user profile. Time Access

Rules must first be defined by going to the Time of Day Rules page. You

can access the Time of Day Rules page by clicking on the ―Time of Day

Rules‖ tab on this page.

Session Duration

1440 minutes [Factory default when a user is created. Otherwise, it is 0

(zero)].

Enter the amount of time in minutes that the user will be granted

Internet access beginning at the time they sign on using their User Name

and Password.

Note: Set the Session Duration to 0 (zero) to prevent session timeout.

Inactivity Time

60 minutes [Factory default when a user is created. Otherwise, it is 0

(zero)].

Enter the amount of time during a user session where there is no

Internet access activity, indicating that the user is no longer online. If the

inactivity timer is triggered, the user session will be closed

automatically. In order to regain Internet access, the user must log in

again with their User Name and Password.

Note: Set the Inactivity time value to 0 (zero) to prevent timeout due to

inactivity.

Access Restrictions > IP Address Filtering

Use the Access Restrictions IP Filtering page to configure IP address filters. These

filters block a range of IP addresses from accessing the Internet.

Note: If you are not familiar with the advanced settings detailed in this section,

contact your service provider before you attempt to change any of the residential

gateway default advanced IP filtering settings.

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Select the IP Address Filtering tab to open the Access Restrictions IP Filtering page.

After you make your selections, click Save Settings to apply your changes or Cancel

Changes to cancel.

Access Restrictions > MAC Address Filtering

Use the Access Restrictions MAC Address Filtering page to configure MAC address

filters. These filters permit you to allow or block a range of MAC addresses from

accessing the Internet based on MAC Address.

Note: If you are not familiar with the advanced settings detailed in this section,

contact your service provider before you attempt to change any of the residential

gateway default advanced IP filtering settings.

Select the MAC Address Filtering tab to open the Access Restrictions MAC Address

Filtering page.

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The Block/Pass drop down menu allows you to block or pass Internet access to the

MAC addresses of the devices you list in the MAC Address Filters table. The

following table describes the function of the Block/Pass drop-down menu. After you

make your selections, click Save Settings to apply your changes or Cancel Changes

to cancel.

Field Name

Description

MAC Filtering

Block Listed (Default)

Select Block to deny Internet access to the MAC addresses of the

devices you list in the table. All other MAC addresses will be

allowed Internet access.

Pass Listed

Select Pass Listed to allow Internet access only to the MAC

addresses of the devices you list in the table. Any MAC addresses

not listed in the table will be denied Internet access.

Function Keys

The following function keys appear on the Advanced Settings - MAC Address

Filtering page.

Key

Description

Apply

Saves the values you enter into the fields without closing the page

Add MAC Address

Saves the MAC Address entered in the associated text field

Remove MAC Address

Removes the selected MAC address

Clear All

Removes all defined MAC addresses

Access Restrictions > Local Log

This page allows you to track, by user, any attempts made by that user to access

Internet sites that are restricted. From this page, you can also view events captured

by the parental control event-reporting feature.

Select the Local Log tab to open the Access Restrictions Local Log page.

The following illustration is an example of the Access Restrictions Local Log page.

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Section

Field Description

Local Log

Parental Control - Event

Log

Last Occurence

Displays the time of the most recent attempt to access a

restricted Internet site

Action

Displays the action taken by the system

Target

Displays the URL of the restricted site

User

Displays the user who attempted a restricted site

Source

Displays the IP address of the PC that was used when

attempting to access a restricted website

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Administration > Management

The Administration Management page allows the network’s administrator to

manage specific gateway functions for access and security. Select the Management

tab to open the Administration Management page.

Important: The following page displays when DHCP (factory default) is the

Connection Mode. The page that displays when Static IP is selected is shown and

described later in this section.

Administration Management Page Description

Use the descriptions and instructions in the following table to configure the

administration management for the residential gateway when DHCP or Static IP

connection mode is selected. After you make your selections, click Save Settings to

apply your changes or Cancel Changes to cancel.

Field

Description

Gateway Setup

(WAN)

Connection Mode: This setting allows you to determine how the

WAN (or gateway interface to the Internet) obtains its IP address.

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Field

Description

Internet

Connection Type

DHCP (factory default)

Allows the gateway to obtain a public IP address automatically

Static IP

Allows you to specify the WAN IP address and corresponding

server information as static or fixed values that will be used

whenever the gateway goes online

Internet IP Address

Enter the gateway’s IP address (as seen from the Internet)

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Field

Description

Subnet Mask

Enter the gateway’s subnet mask (as seen from the Internet,

including your service provider)

Default Gateway

Enter the default gateway of the service provider’s server

Primary DNS

Enter the primary domain name server IP address(es) provided by

your service provider. This is required.

Secondary DNS

Enter the secondary domain name server IP address(es) provided

by your service provider. This is optional.

MTU

MTU size

MTU is the Maximum Transmission Unit. The MTU size specifies

the largest packet size permitted for Internet transmission. Select

Manual if you want to manually enter the largest packet size that

will be transmitted. 1500 is the recommended size. You should

leave this value in the 1200 to 1500 range. To have the device select

the best MTU for your Internet connection. The factory default = 0

(automatic)

Gateway Access

Local Access

Current User Name:

Identifies the currently logged in user

Change Current User Name to:

This field allows you to change your user name. If you want to

change your user name, enter your new user name in this field and

click Save Settings to apply the change.

Note: The factory default user name is a blank field.

Change Password to:

This field allows you to change your password. If you want to

change your password, enter your new password in this field.

Then, re-enter your new password in the Re-Enter New Password

field and click Save Settings to apply the change.

Note: The factory default password is a blank field.

Re-Enter New Password:

Allows you to re-enter the new password. You must enter the same

password as the one entered in the previous field Change

Password to. After you re-enter your new password, click Save

Settings to apply the change.

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Field

Description

Remote Access

Remote Management

Allows you to enable or disable remote management. This feature

allows you to access and manage your gateway settings from the

Internet when you are away from home. To allow remote access,

select Enable. Otherwise, keep the default setting as Disable. The

protocol HTTP is required for remote management. To remotely

access the device, enter https://xxx.xxx.xxx.xxx:8080 (the x's

represent the device's Internet IP address, and 8080 represents the

specified port) in your web browser's Address field.

Management Port

Enter the port number that will be open to outside access. The

default setting is 8080. This port must be used when you establish a

remote connection.

UPnP

Universal Plug and Play (UPnP) allows Windows XP and Vista to

automatically configure the Gateway for various Internet

applications, such as gaming and videoconferencing. If you want to

use UPnP, keep the default, Enable. Otherwise, select Disable.

IGMP

IGMP Proxy

Internet Group Multicast Protocol (IGMP) is used to establish

membership in a multicast group and is commonly used for

multicast streaming applications. For example, you may have

Internet Protocol Television (IPTV) with multiple set-top boxes on

the same local network. These set-top boxes have different video

streams running simultaneously, so you should use the IGMP

feature of the Router.

IGMP forwarding (proxying) is a system that improves

multicasting for LAN-side clients. If the clients support this option,

keep the default, Enable. Otherwise, select Disable.

Administration > Reporting

Administration reporting allows you to email various system activities to your email

address.

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Select the Reporting tab to open the Administration Reporting page.

Use the descriptions and instructions in the following table to configure the

reporting feature on the gateway. After you make your selections, click Save

Settings to apply your changes or Cancel Changes to cancel.

Section

Field Description

Reporting

E-Mail Alerts

If enabled, an e-mail will be sent immediately if any reportable

events are detected. To use this feature, provide the necessary e-

mail address information.

SMTP Mail Server

Enter the address (domain name) or IP address of the Simple Mail

Transport Protocol (SMTP) server you use for outgoing e-mail.

E-Mail Address for Alert Logs

Enter the e-mail address that should receive the logs.

View Log

To view the logs, complete the following steps.

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1 Click View Log. A new window opens with the log data page.

2 To view a particular log, select one of the following options from the Type drop-

down menu:

 All

 Access Log

 Firewall Log

 VPN Log

3 After the log data is displayed, use one of the following options:

 Click the Page Refresh button to update the log.

 Click the Clear button to clear all the information in the current log.

 Click the Previous Page button to go back to the information previously

displayed.

 Click the Next Page button to see the next section of the log, if available.

Administration > Diagnostics

Administration diagnostics allow you to check the status of your Internet connection

by using a Ping test.

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Select the Diagnostics tab to open the Administration Diagnostics page.

Use the descriptions and instructions in the following table to configure the

diagnostics feature on the gateway. After you make your selections, click Save

Settings to apply your changes or Cancel Changes to cancel.

Section

Field Description

Ping Test

Ping Test Parameters

Ping Target IP

The IP address that you want to ping.

Ping Size

The size of the packet you want to use.

Number of Pings

The number of times you wish to ping the target device.

Ping Interval

The time period (milliseconds) between each ping.

Ping Timeout

The desired time period (milliseconds) of the timeout. If no

response is received within this ping period, the ping test is

considered a failure.

Start Test

To start a test, complete the following steps.

Click Start Test to begin the text. A new page opens and

displays a summary of the test results.

Click the Save Settings to save the test results or click Cancel

Changes to cancel the test.

Administration > Backup & Restore

Administration Backup & Restore allows you to back up you configuration of the

Gateway and store it on your computer. You can use this file to restore a previously

saved configuration for your Gateway.

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Select the Back Up & Restore tab to open the Administration Back Up & Restore

page.

CAUTION:

Restoring a configuration file will destroy (overwrite) all of the existing

settings.

Section

Field Description

Back Up Configuration

Use the Back Up Configuration feature to save a copy of the

current configuration and store the file on your computer. Click

Back Up to start the download.

Restore Configuration

Use the Restore Configuration feature to restore a previously

saved configuration file. Click Browse to select the configuration

file, and then click Restore to load the configuration file to the

device.

Administration > Factory Defaults

The Administration Factory Defaults page allows you to restore the configuration to

its factory default settings. Select the Factory Defaults tab to open the

Administration Factory Defaults page.

CAUTION:

If you restore the factory defaults, the gateway will lose all of the settings you

have entered. Before you reset the gateway to its factory default settings, write

down all of your custom settings. After the defaults have been restored, you

will have to re-enter all of your configuration settings.

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Restore Factory Defaults

To restore factory defaults, click Restore Factory Defaults to reset all configuration

settings to their default values. Any settings you have saved will be lost when the

default settings are restored.

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Monitor Gateway Status

This section describes the options available under the Status tab that you can use to

monitor the status of the residential gateway and to perform diagnostics on the

device and the network.

Status > Gateway

The Gateway Status page displays information about the gateway and its current

settings. The on-screen information varies depending on the Internet Connection

type you use.

Select the Gateway tab to open the Status Gateway screen. Click Refresh to update

the data displayed on-screen.

Use the descriptions in the following table to review the status of your gateway and

your Internet connection.

Section

Field Description

Gateway Information

Firmware Version

The version number of the firmware.

MAC Address (CM MAC Address)

A unique alphanumeric address for the cable modem coaxial

interface, which is used to connect to the cable modem

termination system (CMTS) at the headend. A media access

control (MAC) address is a hardware address that uniquely

identifies each node of a network.

Current Time

The time, based on the time zone selected on the Basic Setup

page is displayed.

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Section

Field Description

Internet Connection

IP Address

Displays the IP address of the WAN interface. This address is

assigned to the gateway when it goes online.

Subnet Mask

Displays the subnet mask for your WAN port. This address is

automatically assigned to your WAN port by your ISP except

when a static IP address is set up.

Default Gateway

The IP address of the ISP's Default Gateway.

DNS1-3

The DNS IP addresses currently used by the gateway.

WINS

The WINS IP address currently used by the gateway.

Status > Local Network

The Local Network Status page displays information about the status of the local

area network.

Select the Local Network tab to open the Status Local Network page. Click Refresh

to update the data on the page.

Use the following table to review the status of your gateway and your Internet

connection.

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Section

Field Description

Local Network

MAC Address

A unique alphanumeric address for the private LAN home

network. A MAC address is a hardware address that uniquely

identifies each node of a network.

IP Address

Displays the IP address for the LAN subnet

Subnet Mask

Displays the subnet mask for your LAN

DHCP Server

Displays the status of your local DHCP server (Enabled or

Disabled)

Starting IP Address

Displays the beginning of the range of IP addresses used by the

DHCP server in your gateway

End IP Address

Displays the end of the range of IP addresses used by the DHCP

server

DHCP Client Table

Click DHCP Client Table to show which devices are attached to

your LAN that have been issued IP addresses by the DHCP server

in the gateway. On the DHCP Client Table page, you will see a list

of DHCP clients (computers and other network devices) with the

following information: Client Host Names, IP Addresses, MAC

Addresses, and the length of time before their assigned IP

addresses expire. To retrieve the most up-to-date information,

click Refresh. To exit this page and return to the Local Network

page, click Close.

The following illustration shows an example of the DHCP Client

Table.

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Section

Field Description

ARP/RARP Table

Click ARP/RARP Table to see a complete list of all devices that

are connected to your network. To retrieve the most up-to-date

information, click Refresh. To exit this page and return to the

Local Network page, click Close.

The following illustration shows an example of the ARP/RARP

Table.

Status > Wireless

The Wireless Network Status page displays basic information about the wireless

network of the gateway.

Select the Wireless tab to open the Status Wireless page. Click Refresh to update the

data on the page.

Status Wireless Page Description

Use the following table to review the status of your wireless network.

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Section

Field Description

Wireless Network

MAC Address

Displays the MAC Address of your gateway's local wireless access

point.

Radio Band

Displays one of the following radio band frequencies currently in

operation:

 2.4 GHz

 5 GHz

 2.4 and 5 GHz

Note: Not all products support the 5 GHz radio band.

Network Name (SSID)

Displays the name or service set identifier (SSID) of your wireless

access point.

Channel Width

Displays the channel bandwidth setting selected on the Basic

Wireless Settings page.

Wide Channel

Displays the Wide Channel setting selected on the Basic Wireless

Settings page.

Standard Channel

Displays the Standard Channel setting selected on the Basic

Wireless Settings page.

Security

Displays the security method used by your wireless network.

SSID Broadcast

Displays the status of the gateway's SSID Broadcast feature.

Status > DOCSIS WAN

DOCSIS WAN Status displays information about the system of your cable modem.

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Select the DOCSIS WAN tab to open the Status DOCSIS WAN page.

DOCSIS WAN Page Description

Use the descriptions in the following table to review the status of your DOCSIS

WAN network.

Section

Field Description

About

Model

Displays the name of the residential gateway.

Vendor

Displays the manufacturer of the residential gateway.

Hardware Revision

Displays the revision of the circuit board design.

Serial Number

Displays the unique serial number of the residential gateway.

MAC Address (CM MAC Address)

Displays the CM MAC Address. The CM MAC Address is a unique

alphanumeric address for the cable modem coaxial interface, which is

used to connect to the CMTS at the headend. A MAC address is a

hardware address that uniquely identifies each node of a network.

Bootloader Revision

Displays the boot revision code version.

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Section

Field Description

Current Software Revision

Displays the revision version of the firmware.

Firmware Name

Displays the name of the firmware.

Firmware Build Time

Displays the date and time the firmware was built.

Cable Modem Status

Displays one of the possible current states of the gateway.

Downstream

Channels

Channels 1-8

Displays the power level and the signal to noise ratio of the active

downstream channels.

Upstream

Channels

Channels 1-4

Displays the power level of the active upstream channels.

Status > DOCSIS Signal

Important: This page is only visible until the gateway goes online. After the gateway

is online and registered on the network, this page is no longer visible.

Important: Once the gateway is online, the remaining status can only be accessed by

an authorized service technician.

The DOCSIS Signal Status page displays a detailed status report of the DOCSIS

signal for each of the downstream and upstream channels.

The downstream channels section reports the status of the following items:

 Channel ID

 Downstream Frequency

 Modulation

 Power Level

 Signal-to-Noise Ratio

The upstream channels section reports the status of the following items:

 Channel ID

 Upstream Frequency

 Modulation

 Bit Rate

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 Power Level

Select the DOCSIS Signal tab to open the Status DOCSIS Signal page.

Downstream Channels Section Example

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Upstream Channels Section Example

Status DOCSIS Signal Page Description

Section

Field Description

Downstream Channels

Channel ID

Displays the channel ID.

Downstream Frequency

Displays the downstream frequency in Hz.

Modulation

Displays one of the following modulation types currently in

use:

QPSK, 8 QAM, 16 QAM, 32 QAM, 64 QAM, or 128 QAM

Power Level

Displays the input level of the CMTS carrier in dBmv.

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Section

Field Description

Signal to Noise Ratio

Displays the signal to noise ratio in dBmv.

Upstream Channels

Channel ID

Displays the channel ID.

Upstream Frequency

Displays the upstream frequency in Hz.

Modulation

Displays one of the following modulation types currently in

use:

QPSK, 8 QAM, 16 QAM, 32 QAM, 64 QAM, or 128 QAM

Bit Rate

Displays the Bit Rate in kBits/sec.

Power Level

Displays the upstream power level in dBmv.

Status > DOCSIS Status

Important: This page is only visible until the gateway goes online. After the gateway

is online and registered on the network, this page is no longer visible.

The DOCSIS Status page displays a detailed status report of the DOCSIS status,

Ethernet link status for each interface, QoS status, and configuration parameters for

the residential gateway.

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Select the DOCSIS Status tab to open the Status DOCSIS Status page.

DOCSIS Status Page Description

Use the descriptions in the following table to review the items shown in the DOCSIS

Status page.

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Section

Field Description

DOCSIS Status

Cable Modem Status

Displays one of the following possible current states of the

gateway:

 other

 notReady

 notSynchronized

 phySynchronized

 usParametersAcquired

 rangingComplete

 ipComplete

 todEstablished

 securityEstablished

 psrsmTransferComplete

 registrationComplete

 operational

 accessDenied

Cable Modem IP Address

Displays the IP address of the cable modem.

Cable Modem Mask

Displays the IP subnet mask of the gateway.

Cable Modem Gateway

Displays the IP address of the gateway.

Cable Modem TFTP Server

Displays the IP address of the cable modem TFTP server.

Current Time

Displays the current time.

Time Server

Displays the IP address of the Network Time Protocol (NTP)

server.

Time Offset

Displays the offset from Greenwich Mean Time (GMT).

Time Since Last Reset

Displays the number of days, hours, minutes, and seconds since the

device was reset.

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Section

Field Description

Configuration File

Displays the name of the configuration file currently in use.

Cable Modem Certificate

Displays whether the cable modem certificate is installed or not

installed.

IP Time Lease

Displays the time remaining in the IP address lease.

IP Time Rebind

Displays the time remaining in the IP address lease.

IP Time Renew

Displays the length of time to elapse before the gateway retries

DHCP requests.

Ethernet

Interface Name

LAN: Ethernet Interface 1 through 4.

LINK Status 1

Displays whether the port is connected (Link Up) or not connected

(Link Down).

LINK Speed

Displays the connection speed of the connected port (in MBits).

LINK Duplex

Displays whether the port is operating in a bidirectional mode.

QoS

PHS

Displays the Payload Header Suppression.

SFID

Displays the Service Flow ID.

Direction

Indicates whether the direction is upstream or downstream.

Primary

Indicates whether this is the primary service flow or the secondary

service flow.

Packets

Displays the number of packets.

Service Class Name

Displays the name of the service class.

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Section

Field Description

Config Parameters

Configuration File

Shows information about the configuration files of your cable

modem.

Status > Channels Selection

Important: This page is only visible until the gateway goes online. After the gateway

is online and registered on the network, this page is no longer visible.

Select the Channels Selection tab to open the Status Channels Selection page.

Section

Field Description

Channels Selection

Scan

Displays the description of the page.

Present Downstream Frequency

Displays the present downstream frequency to which the cable

is tuned at this time.

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Section

Field Description

Upstream channel ID

Displays the upstream channel ID. Click Submit to set the

Upstream channel ID.

Frequency Start Value

This field allows you to modify the frequency at which the cable

modem starts its scan during installation and registration. Enter

the new start frequency and restart the modem.

Click the large button available in this section to restart your

cable modem.

Upstream Channel Setting

This field allows you to modify the channel that the cable

modem will use. Enter the new channel and restart the modem.

Click the large button available in this section to restart your

cable modem.

Status > DOCSIS Log

Important: This page is only visible until the gateway goes online. After the gateway

is online and registered on the network, this page is no longer visible.

The Status DOCSIS Log page allows you to view the DOCSIS log.

DOCSIS Log Page Description

Use the descriptions in the following table to review the items shown in the DOCSIS

Log page.

Section

Field Description

DOCSIS Log

Time

Displays the time of the event.

Displays a unique numeric value assigned to the event.

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Section

Field Description

Level

Displays the type and severity of the event.

Description

Displays a detailed description of the event.

Clear Log

Click to clear the entries in the log.

Refresh

Click to refresh the log and obtain updated information.

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Configure Wireless Settings

This section describes the options available from the Wireless pages that you can use

to configure the parameters of the WAP to meet your specific requirements and

needs.

Wireless > Basic Settings

Setting up your residential gateway for wireless communication provides you with

the freedom to connect to the Internet from any location within range of the WAP

without having to use wired connections. Select the Basic Settings tab to open the

Wireless Basic Settings page.

The Wireless Basic Settings page allows you to choose your wireless network mode

and other basic features.

 Wireless Network: Enable or Disable

 Wireless Configuration: Manual or Wi-Fi Protected Setup (WPS)

 Network Mode

 Radio Band

 Channel Width

 Standard Channel

 Wireless Network Name (SSID)

Wireless Configuration Manual Page Example

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Wireless Basic Settings Page Description

Use the following table to configure the basic settings for wireless communication

for the residential gateway. After you make your selections, click Save Settings to

apply your changes or Cancel Changes to cancel.

Section

Field Description

Basic Settings

Wireless Network

Enable or Disable the wireless network.

Wireless Configuration

The default is WPS. Select Wi-Fi Protected Setup to set up your

network using this option. The Wi-Fi Protected Setup feature

automatically configures an encryption-secured, wireless network.

To use Wi-Fi Protected Setup, you must have at least one other

device that supports Wi-Fi Protected Setup in your network. After

you have configured your Wi-Fi Protected Setup devices, you can

manually configure other devices .

See Wi-Fi Protected Setup (WPS) for more information about

using WPS.

Network Mode

Choose one of these options for the network mode:

G only, B/G Mixed, B/G/N Mixed (factory default)

Important: When TKIP authentication only is selected, B/G/N

Mixed network mode is not available.

Radio Band

Select Enabled 2.4 GHz (factory default) or Enabled 5 GHz.

Note: The 5 GHz radio band may not be supported on some

models.

Channel Width

Choose Standard - 20 MHz Channel or Wide 40 MHz Channel.

Standard Channel

Select one of the channels from the drop-down list to correspond

with your network settings. All devices in your wireless network

must broadcast on the same channel in order to communicate. You

can select Auto (factory default) for automatic channel selection.

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Wireless Network Name (SSID)

The SSID is the name of your wireless network. The SSID is used

by wireless technology to identify your network from other

wireless networks in the area. The SSID can be up to 32 characters

long. The factory default SSID is typically the last 6 characters of

the CM MAC address found on the rating label located on the

bottom of your gateway.

This SSID is a unique identity and does not need to be changed

unless you choose to do so. Your service provider may provide

you with wireless setup information that may call for a different

SSID.

BSSID

Displays the Basic Service Set Identifier (BSSID) of your wireless

network. The BSSID is typically the MAC Address of the wireless

access point.

Note: This may not be the same MAC Address as the CM MAC

Address used to determine the factory default SSID.

Broadcast SSID

When this box is checked (factory default), the gateway transmits

or advertises its presence to other wireless devices. Client devices

can automatically detect the access point when this beacon is

enabled.

Uncheck this box if you want to hide your network from wireless

clients. If you hide your network, you will need to configure each

of your wireless client devices manually.

Important: The Enable check box is not currently in use and does

not impact operation of the gateway.

Wireless > Wireless Security

Selecting a wireless security mode helps protect your network. If you select Disable,

then your wireless network is not secure and any wireless device within range may

connect to it.

To keep intruders out of your wireless network, use the Wireless Security page to

configure your security parameters including SSID, the security mode, and your

encryption keys.

Select the Wireless Security tab to open the Wireless Security page. The following

illustrations show examples of the Wireless Security page.

Wireless Security Page Description

Use the following table to configure the wireless security for the residential gateway.

After you make your selections, click Save Settings to apply your changes or Cancel

Changes to cancel.

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Section

Field Description

Wireless Security

Wireless Security Mode

Choose one of these options for the security mode:

WEP

Wired Equivalent Privacy (WEP) security mode is defined in the

original IEEE 802.11 standard. This mode is no longer

recommended because of its weak security protection. Users are

urged to migrate to either WPA-Personal or WPA2-Personal.

Note: WPS mode does not support WEP on this device.

Field Descriptions

 Encryption. Select a level of WEP encryption, 40 / 64 bits (10

hex digits) or 104 / 128 bits (26 hex digits).

 Wireless Passphrase. To complete your wireless security setup,

you should choose a wireless passphrase that is easy for you to

remember and hard for anyone else to guess. The first time you

connect a new wireless device to this network, you may need to

enter this passphrase into the appropriate setup section in the

connected device. To improve your network security, do not

give out this passphrase to unauthorized uses. Please enter a

phrase of letters and/or numbers from 4 to 24 digits long.

Then, click Generate to create the Passphrase.

 Key 1-4. If you want to manually enter WEP keys, then

complete the fields provided. Each WEP key can consist of the

letters A through F and the numbers 0 through 9. It should be

10 characters in length for 40/64-bit encryption or 26 characters

in length for 104/128-bit encryption.

 TX Key. Choose a Transmit (TX) Key from 1 to 4. The TX key is

the key that will be used to encrypt your data. Although four

keys can be created, only one key is used for encrypting data.

Select one of the four keys for WEP encryption. Use the

selected TX key to set up your wireless clients.

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Section

Field Description

WPA

Security for Personal Networks - WPA or WPA2 Personal Modes

Wi-Fi Protected Access (WPA) is a more secure wireless technology

than WEP. WPA can be used for both Enterprise (corporate

applications) and Personal (home network) wireless networks. We

strongly recommend that you select either WPA-Personal or

WPA2-Personal as the security mode for your home network,

depending on which mode is supported by the wireless adapter in

your PC or wireless clients.

WPA-Personal (aka WPA-PSK or WPA-Pre-Shared Key), provides

a more secure wireless network that WEP. WPA-Personal

introduces TKIP user authentication and stronger encryption keys

than WEP.

WPA2-Personal (aka WPA2-PSK or WPA2-Pre-Shared Key)

provides the most secure standards-based wireless networking.

WPA2-Personal incorporates AES (Advanced Encryption Standard)

for data transmission.

Note: Not all wireless adapters support WPA2. WPA is supported

across a wider range of devices. Whether you use WPA or WPA2,

make sure to use a ―strong‖ passphrase. A strong passphrase is a

string of random characters at least 21 characters in length.

Select from one of the following three WPA or WPA2-Personal

modes:

 WPA-Personal

 WPA2-Personal

 WPA or WPA2-Personal

Field Descriptions

 Encryption. The default is TKIP + AES.

 Pre-Shared Key. Enter a key of 8 to 63 characters.

 Key Renewal. Enter a Key Renewal period, which instructs the

device how often it should change encryption keys. The default

is 3600 seconds.

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Section

Field Description

Security for Enterprise Networks - WPA-Enterprise Modes

This option features WPA used in coordination with a RADIUS

server for client authentication. (This should only be used when a

RADIUS server is connected to the device.)

Select from one of the following three WPA or WPA2-Enterprise

modes:

 WPA-Enterprise

 WPA2-Enterprise

 WPA or WPA2-Enterprise

Field Description

 Encryption. The default is TKIP + AES.

 RADIUS Server. Enter the RADIUS server's IP address.

 RADIUS Port. Enter the port number used by the RADIUS

server. The default is 1812.

 Shared Key. Enter the key used by the device and RADIUS

server.

 Key Renewal. Enter a Key Renewal period, which instructs the

device how often it should change encryption keys. The default

is 3600 seconds.

Wireless > MAC Filter

The MAC Filter feature is used to either allow or block access to your wireless LAN

based on the MAC Address of the wireless client devices. The MAC Filter feature,

also known as an access list, can be used to help protect your wireless network from

access by unauthorized users.

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Select the MAC Filter tab to open the Wireless MAC Filter page.

Wireless MAC Filter Page Description

Use the descriptions and instructions in the following table to configure the MAC

address filtering for the wireless network for your residential gateway. After you

make your selections, click Save Settings to apply your changes or Cancel Changes

to cancel.

Section

Field Description

MAC Filter

Allows you to Enable or Disable MAC Filtering for the

residential gateway.

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Section

Field Description

Access Restriction

Allows you to permit or block computers from accessing the

wireless network. The choice that you make here affects the

addresses listed on this page. Choose one of the following

options:

 Block computers listed below from accessing the wireless

network. Select this option to deny Internet access to the

MAC addresses of the devices you list in the table. All

other MAC addresses will be allowed Internet access.

 Permit computers listed below access to the wireless

network. Select this option to allow Internet access only to

the MAC addresses of the devices you list in the table. Any

MAC addresses not listed in the table will be denied

Internet access

MAC Address

FilterList

MAC Address Filter List

The MAC Address Filter List displays users whose wireless

access you want to control. Click Wireless Client List to

display a list of network users by MAC address. From the To

Sort by drop-down menu, you can sort the table by IP Address,

MAC Address, Status, Interface, or Client Name. To view the

most up-to-date information, click the Refresh button.

Wireless > Advanced Settings

Your advanced wireless settings add another layer of security to the wireless

network for your residential gateway. This page is used to set up the advanced

wireless functions. Only an expert administrator should adjust these settings.

Incorrect settings can reduce wireless performance.

Select the Advanced Settings tab to open the Wireless Advanced Settings page.

Use this page to configure the following options:

 N Transmission Rate

 CTS Protection Mode

 Beacon Interval

 DTM Interval

 Fragmentation Threshold

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 RTS Threshold

Wireless Advanced Settings Page Description

Use the descriptions and instructions in the following table to configure the

advanced wireless settings for your residential gateway. After you make your

selections, click Save Settings to apply your changes or Cancel Changes to cancel.

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Section

Field Description

Advanced Wireless

N Transmission Rate

The rate of data transmission should be set depending on the

speed of your Wireless-N networking. Select from a range of

transmission speeds, or select Auto to have the device

automatically use the fastest possible data rate and enable the

Auto-Fallback feature. Auto-Fallback negotiates the best possible

connection speed between the device and a wireless client. The

default setting is Auto.

Choose one of the following options for transmission rate:

 Auto (factory default)

 Use Legacy Rate

 0: 6.5 or 13.5 Mbps

 1: 13 or 27 Mbps

 2: 19.5 or 40.5 Mbps

 3: 26 or 54 Mbps

 4: 39 or 81 Mbps

 5: 52 or 108 Mbps

 6: 58.5 or 121.5 Mbps

 7: 65 or 135 Mbps

 8: 13 or 27 Mbps

 9: 26 or 54 Mbps

 10: 39 or 81 Mbps

 11: 52 or 108 Mbps

 12: 78 or 162 Mbps

 13: 104 or 216 Mbps

 14:117 or 243 Mbps

 15: 130 or 270 Mbps

CTS Protection Mode

CTS (Clear-To-Send) Protection Mode boosts the device's ability to

catch all wireless transmissions, but can severely decrease

performance. Select Auto if you want the device to use this feature

as needed, when the Wireless-N/G products are not able to

transmit to the device in an environment with heavy 802.11b

traffic. Select Disable if you want to permanently disable this

feature.

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Beacon Interval

The Beacon Interval value indicates the frequency interval of the

beacon. A beacon is a packet broadcast by the device to

synchronize the wireless network.

(Default: 100 msec, Range: 20-1000)

DTIM Interval

The Delivery Traffic Indication Message (DTIM) indicates the

interval between Broadcasts/Multicast transmissions. DTIM field

is a countdown field informing clients of the next window for

listening to broadcast and multicast messages. When the device

has buffered broadcast or multicast messages for associated

clients, it sends the next DTIM with a DTIM Interval value. Its

clients hear the beacons and awaken to receive the broadcast and

multicast messages.

(Default: 1, Range: 1-255)

Fragmentation Threshold

The fragmentation threshold value specifies the maximum size for

a packet before data is fragmented into multiple packets. If you

experience a high packet error rate, you may slightly increase the

Fragmentation Threshold. Setting the Fragmentation Threshold

too low may result in poor network performance. Only minor

reduction of the default value is recommended. In most cases, it

should remain at its default value of 2346.

RTS Threshold

The RTS Threshold determines at what packet size beyond which

the ready to send/clear to send (RTS/CTS) mechanism is invoked.

Should you encounter inconsistent data flow, only minor

reduction of the default value, 2346, is recommended. If a network

packet is smaller than the preset RTS Threshold size, the RTS/CTS

mechanism will not be enabled. The device sends Request to Send

(RTS) frames to a particular receiving station and negotiates the

sending of a data frame. After receiving an RTS, the wireless

station responds with a Clear to Send (CTS) frame to acknowledge

the right to begin transmission. The RTS Threshold value should

remain at its default value of 2347.

Wireless > WDS Settings

The Wireless Distribution System (WDS) Settings page allows you to expand the

coverage of your wireless network by deploying signal repeaters. Make sure the

channel settings are the same for all WDS enabled devices.

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Select the WDS Settings tab to open the Wireless WDS Settings page. Use this page

to configure the WDS settings.

Wireless WDS Settings Page Description

Use the descriptions and instructions in the following table to configure the wireless

distribution system settings for your residential gateway. After you make your

selections, click Save Settings to apply your changes or Cancel Changes to cancel.

Section

Field Description

WDS

WDS MAC Address

Displays the WDS MAC Address (or BSSID) of your gateway

access point.

Allow Wireless Signal To Be Repeated by a Repeater

Check this box to allow a wireless client to connect to a repeater

and route traffic between the wireless client and a repeater. A

maximum of 3 repeaters are allowed.

Remote Access Point's MAC Address (MAC 1 through 3)

Use the three fields (MAC 1, 2, and 3) to enter the MAC address of

the repeaters.

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Overview

Most well-known Internet applications are supported by Application Layer

Gateways (ALGs). ALGs automatically adjust the gateway firewall to allow data to

pass without making any custom settings. We recommend that you test your

application before making changes in this section.

Applications & Gaming > Port Filtering

Use this window to configure transmission control protocol (TCP) and user

datagram protocol (UDP) port filters. These filters prevent a range of TCP/UDP

ports from accessing the Internet. You can also prevent PCs from sending outgoing

TCP/UDP traffic to the WAN on specific IP port numbers. This filter is not IP

address- or MAC address- specific. The system blocks the specified port ranges for

all PCs.

Select the Port Filtering tab to open the Applications & Gaming Port Filtering page.

Applications and Gaming Port Filtering Page Description

Use the descriptions and instructions in the following table to configure the port

filtering for applications and gaming features used on your residential gateway.

Click the Enable checkbox to enable port forwarding for the relevant application.

After you make your selections, click Save Settings to apply your changes or Cancel

Changes to cancel.

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Section

Field Description

Port Filtering

Start Port:

This is the beginning of the port range. Enter the beginning of the

range of port numbers (external ports) used by the server or Internet

application. Check with the software documentation of the Internet

application for more information if necessary.

End Port:

This is the end of the port range. Enter the end of the range of port

numbers (external ports) used by the server or Internet application.

Check with the software documentation of the Internet application

for more information if necessary.

Protocol

Select one of the following protocols:

 TCP

 UDP

 Both

Enable:

Allows you to enable port filtering.

Applications & Gaming > Port Range Forwarding

Important: The gateway normally implements a feature called Port Translation. Port

Translation monitors what ports are actually being used by your PCs or other

devices on your LAN. This monitoring provides an added level of security beyond

what the firewall provides. However, there are some applications that require the

gateway to use specific ports to connect over the Internet.

Use Port Range Forwarding to forward ports to specific IP addresses as the page

name implies. Select the Port Range Forwarding tab to open the Applications &

Gaming Port Range Forwarding page.

For the Start and End Port, select a port from the recommended 49152 - 65535 range.

Keep in mind that ports used are program specific so check which ones the program

requires to be forwarded. Type the port number or range in both boxes. In the IP

Address box, type the name of the computer’s IP address to which this applies.

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Note: Port Range Forwarding continually exposes the selected ports to the public

Internet. This means that the gateway’s firewall is no longer active on these ports.

The device with the forwarding IP address can be exposed to hacker attacks while

the port range is being forwarded.

Applications and Gaming Port Range Forward Page Description

Use the descriptions and instructions in the following table to configure the port

range forwarding for the residential gateway. Select enable for each. After you make

your selections, click Save Settings to apply your changes or Cancel Changes to

cancel.

Section

Field Description

Port Range Forwarding

Start

For the Start port, select a port from the recommended 49152 -

65535 range. Keep in mind that ports used are program specific

so check which ones the program requires to be forwarded.

End

For the End port, select a port from the recommended 49152 -

65535 range. Keep in mind that ports used are program specific

so check which ones the program requires to be forwarded.

Protocol

Select one of the following protocols:

 TCP

 UDP

 Both

IP Address

Enter the computer’s IP address to which this applies.

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Section

Field Description

Enable

Check this box to enable port forwarding for the specified ports

and IP addresses.

Applications & Gaming > Port Range Triggering

Port range triggering is a way to dynamically forward ports to a LAN PC that needs

them at a particular time. That particular time is when it runs a certain application

that performs some event that triggers the router. This event must be an outbound

access of a particular port range.

Select the Port Range Triggering tab to open the Applications & Gaming Port Range

Triggering page.

Applications and Gaming Port Range Triggering Page Description

Use the descriptions and instructions in the following table to configure the port

range triggering for the residential gateway. Select enable for each. After you make

your selections, click Save Settings to apply your changes or Cancel Changes to

cancel.

Section

Field Description

Port Range Triggering

Triggered Range

Start Port

For the Start port, select a port from the recommended 49152 -

65535 range. Keep in mind that ports used are program specific

so check which ones the program requires to be forwarded.

End Port

For the End port, select a port from the recommended 49152 -

65535 range. Keep in mind that ports used are program specific

so check which ones the program requires to be forwarded.

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Section

Field Description

Forwarded Range

Start Port

For the Start port, select a port from the recommended 49152 -

65535 range. Keep in mind that ports used are program specific

so check which ones the program requires to be forwarded.

End Port

For the End port, select a port from the recommended 49152 -

65535 range. Keep in mind that ports used are program specific

so check which ones the program requires to be forwarded.

Protocol

Select one of the following protocols:

 TCP

 UDP

 Both

Enable

Click the Enable checkbox to enable port range triggering for

the relevant application.

Applications & Gaming > DMZ

Use this page to configure an IP address whose ports are directly exposed to the

public Internet or to the Wide Area Network (WAN). Demilitarized Zone (DMZ)

hosting is commonly referred to as "exposed host," and allows you to specify a

recipient of WAN traffic that Network Address Translation (NAT) is unable to

translate to a known local PC.

A DMZ is typically used by a company that wants to host its own Internet server.

DMZ allows one IP address to be placed on the Internet side of the gateway firewall

while others remain protected behind the firewall.

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The DMZ allows a device to be directly accessible to Internet traffic, such as a web

(HTTP) server, an FTP server, an SMTP (e-mail) server, and a domain name system

(DNS) server. Select the DMZ tab to open the Applications & Gaming DMZ page.

Applications and Gaming DMZ Page Description

Use the descriptions and instructions in the following table to configure the port

range triggering for the residential gateway. Select enable for each DMZ Host IP

address. After you make your selections, click Save Settings to apply your changes

or Cancel Changes to cancel.

Section

Field Description

DMZ

DMZ Hosting

Select the desired option:

 Enable

 Disable (factory default)

DMZ Host IP Address

DMZ allows one IP address to be unprotected while others remain

protected. Enter the IP address of the computer you want to

expose to the Internet in this field.

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Applications & Gaming > QoS

Quality of Service (QoS) ensures better service to high-priority types of network

traffic, which may involve demanding, real-time applications, such as video

conferencing. QoS settings allow you to specify priorities for different types of

traffic. Lower priority traffic will be slowed down to allow greater throughput or

less delay for high priority traffic.

Use the following table to configure the port range triggering for the residential

gateway. Select enable for each feature you want to enable. After you make your

selections, click Save Settings to apply your changes or Cancel Changes to cancel.

Section

Field Description

Quality of Service

(QoS)

Wireless

WMM Support

Allows you to enable or disable Wi-Fi Multimedia (WMM)

support. WMM support is enabled by default. If WMM is also

supported by your wireless clients, then voice and multimedia

traffic will be given higher priority than other traffic

No ACK

Allows you to enable or disable No ACK. No ACK is enabled

by default. This setting is recommended for voice, for which

speed of transmission is important and packet loss is tolerable

to a certain degree. If you select Disable, an acknowledge

packet is returned for every packet received. This provides a

more reliable transmission, but it increases traffic load, which

decreases performance.

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Q. How Do I Configure TCP/IP Protocol?

A. To configure TCP/IP protocol, you need to have an Ethernet Network Interface

Card (NIC) with TCP/IP communications protocol installed on your system.

TCP/IP is a communications protocol used to access the Internet. This section

contains instructions for configuring TCP/IP on your Internet devices to operate

with the residential gateway in Microsoft Windows or Macintosh environments.

TCP/IP protocol in a Microsoft Windows environment is different for each

operating system. Follow the appropriate instructions in this section for your

operating system.

Configuring TCP/IP on Windows 2000 Systems

1 Click Start, select Settings, and choose Network and Dial-up Connections.

2 Double-click the Local Area Connection icon in the Network and Dial-up

Connections window.

3 Click Properties in the Local Area Connection Status window.

4 Click Internet Protocol (TCP/IP) in the Local Area Connection Properties

window, and then click Properties.

5 Select both Obtain an IP address automatically and Obtain DNS server address

automatically in the Internet Protocol (TCP/IP) Properties window, and then

click OK.

6 Click Yes to restart your computer when the Local Network window opens. The

computer restarts. The TCP/IP protocol is now configured on your PC, and your

Ethernet devices are ready for use.

7 Try to access the Internet. If you cannot access the Internet, contact your service

provider for further assistance.

Configuring TCP/IP on Windows XP Systems

1 Click Start, and depending on your Start menu setup, choose one of the

following options:

 If you are using the Windows XP Default Start Menu, select Connect to,

choose Show all connections, and then go to step 2.

 If you are using the Windows XP Classic Start Menu, select Settings, choose

Network Connections, click Local Area Connection, and then go to step 3.

2 Double-click the Local Area Connection icon in the LAN or High-Speed Internet

section of the Network Connections window.

3 Click Properties in the Local Area Connection Status window.

4 Click Internet Protocol (TCP/IP), and then click Properties in the Local Area

Connection Properties window.

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5 Select both Obtain an IP address automatically and Obtain DNS server address

automatically in the Internet Protocol (TCP/IP) Properties window, and then

click OK.

6 Click Yes to restart your computer when the Local Network window opens. The

computer restarts. The TCP/IP protocol is now configured on your PC, and your

Ethernet devices are ready for use.

7 Try to access the Internet. If you cannot access the Internet, contact your service

provider for further assistance.

Configuring TCP/IP on Macintosh Systems

1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to

Control Panels, and then click TCP/IP.

2 Click Edit on the Finder at the top of the page. Scroll down to the bottom of the

menu, and then click User Mode.

3 Click Advanced in the User Mode window, and then click OK.

4 Click the Up/Down selector arrows located to the right of the Connect Via

section of the TCP/IP window, and then click Using DHCP Server.

5 Click Options in the TCP/IP window, and then click Active in the TCP/IP

Options window.

Note: Make sure that the Load only when needed option is unchecked.

6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP

window is unchecked. If there is a check mark in the option, uncheck the option,

and then click Info in the lower-left corner.

7 Is there a Hardware Address listed in this window?

 If yes, click OK. To close the TCP/IP Control Panel window, click File, and

then scroll down to click Close. You have completed this procedure.

 If no, you must power off your Macintosh.

8 With the power off, simultaneously press and hold down the Command

(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed

down, power on your Macintosh but do not release these keys until you hear the

Apple chime at least three times, then release the keys and let the computer

restart.

9 When your computer fully reboots, repeat steps 1 through 7 to verify that all

TCP/IP settings are correct. If your computer still does not have a Hardware

Address, contact your authorized Apple dealer or Apple technical support center

for further assistance.

Q. How Do I Renew the IP Address on My PC?

A. If your PC cannot access the Internet after the residential gateway is online, it is

possible that your PC did not renew its IP address. Follow the appropriate

instructions in this section for your operating system to renew the IP address on

your PC.

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Renewing the IP Address on Windows 95, 98, 98SE, and ME Systems

1 Click Start, and then click Run to open the Run window.

2 Type winipcfg in the Open field, and click OK to execute the winipcfg

command. The IP Configuration window opens.

3 Click the down arrow to the right of the top field, and select the Ethernet adapter

that is installed on your PC. The IP Configuration window displays the Ethernet

adapter information.

4 Click Release, and then click Renew. The IP Configuration window displays a

new IP address.

5 Click OK to close the IP Configuration window. You have completed this

procedure.

Note: If you cannot access the Internet, contact your service provider for further

assistance.

Renewing the IP Address on Windows NT, 2000, or XP Systems

1 Click Start, and then click Run. The Run window opens.

2 Type cmd in the Open field and click OK. A window with a command prompt

opens.

3 Type ipconfig/release at the C:/ prompt and press Enter. The system releases

the IP address.

4 Type ipconfig/renew at the C:/ prompt and press Enter. The system displays a

new IP address.

5 Click the X in the upper-right corner of the window to close the Command

Prompt window. You have completed this procedure.

Note: If you cannot access the Internet, contact your service provider for further

assistance.

Q. What if I don't subscribe to cable TV?

A. If cable TV is available in your area, data service may be made available with or

without subscribing to cable TV service. Contact your local service provider for

complete information on cable services, including high-speed Internet access.

Q. How do I arrange for installation?

A. Call your service provider to inquire about professional installation. A

professional installation ensures proper cable connection to the modem and to your

PC, and it ensures the proper configuration of all hardware and software settings.

Contact your service provider for more information about installation.

Q. How does the residential gateway connect to my computer?

A. The residential gateway connects to the 1000/100BASE-T Ethernet port on your

PC. Ethernet cards available from your local PC or office supply retailer, or from

your service provider. For best performance over an Ethernet connection, your PC

should be equipped with a Gigabit Ethernet card.

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Q. After my residential gateway is connected, how do I access the Internet?

A. Your local service provider becomes your Internet Service Provider (ISP). They

offer a wide range of services including e-mail, chat, news, and information services.

Your service provider will provide the software you will need.

Q. Can I watch TV and surf the Internet at the same time?

A. Absolutely! If you subscribe to cable television service, you can watch TV and

use your residential gateway at the same time by connecting your TV and your

residential gateway to the cable network using an optional cable signal splitter.

Q. Can I run more than one device on the modem?

A. Yes. If your service provider permits, a single residential gateway can support up

to 63 Ethernet devices utilizing user-supplied Ethernet hubs or routers that you can

purchase at your local PC or office supply retailer. Contact your service provider for

further assistance.

Troubleshooting MoCA Issues

Q. My MoCA light is not on. What does this mean?

A. There is no other MoCA device connected to your RF cables, or the MoCA device

is not turned on. Make sure that the MoCA device is turned on and connected to the

RF cable and wait ten minutes. If the light still does not come on, contact your

service provider for further assistance.

Common Troubleshooting Issues

I don't understand the front panel status indicators

See Front Panel LED Status Indicator Functions (on page 106), for more detailed

information on front panel LED status indicator operation and function.

The residential gateway does not register an Ethernet connection

 Verify that your computer has an Ethernet card and that the Ethernet driver

software is properly installed. If you purchase and install an Ethernet card,

follow the installation instructions very carefully.

 Verify the status of the front panel status indicator lights.

The residential gateway does not register an Ethernet connection after connecting to a hub

If you are connecting multiple PCs to the residential gateway, you should first

connect the modem to the uplink port of the hub using the correct crossover cable.

The LINK LED of the hub will illuminate continuously.

104 4025083 Rev A

Having Difficulty?

The residential gateway does not register a cable connection

 The modem works with a standard 75-ohm RF coaxial cable. If you are using a

different cable, your residential gateway will not function properly. Contact your

cable service provider to determine whether you are using the correct cable.

 Your NIC card may be malfunctioning. Refer to the troubleshooting information

in the NIC documentation.

4025083 Rev A 105

Tips for Improved Performance

Check and Correct

If your residential gateway does not perform as expected, the following tips may

help. If you need further assistance, contact your service provider.

 Verify that the plug to your residential gateway AC power is properly inserted

into an electrical outlet.

 Verify that your residential gateway AC power cord is not plugged into an

electrical outlet that is controlled by a wall switch. If a wall switch controls the

electrical outlet, make sure the switch is in the ON position.

 Verify that the ONLINE LED status indicator on the front panel of your

residential gateway is illuminated.

 Verify that your cable service is active and that it supports two-way service.

 Verify that all cables are properly connected, and that you are using the correct

cables.

 Verify that your TCP/IP is properly installed and configured if you are using the

Ethernet connection.

 Verify that you have called your service provider and given them the serial

number and MAC address of your residential gateway.

 If you are using a cable signal splitter so that you can connect the residential

gateway to other devices, remove the splitter and reconnect the cables so that the

residential gateway is connected directly to the cable input. If the residential

gateway now functions properly, the cable signal splitter may be defective and

may need to be replaced.

 For best performance over an Ethernet connection, your PC should be equipped

with a Gigabit Ethernet card.

106 4025083 Rev A

Front Panel LED Status Indicator Functions

Initial Power Up, Calibration, and Registration (AC Power applied)

The following chart illustrates the sequence of steps and the corresponding

appearance of the residential gateway front panel LED status indicators during

power up, calibration, and registration on the network when AC power is applied to

the residential gateway. Use this chart to troubleshoot the power up, calibration, and

registration process of your residential gateway.

Note: After the residential gateway completes Step 6 (Request High-Speed Data

Provisioning File), the modem proceeds immediately to Normal Operations. See

Normal Operations (AC Power applied) (on page 107).

Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration

High Speed Data Registration

Step:

Front Panel

Indicator

Self

Test

Downstream

Scan

Downstream

Signal Lock

Ranging

Requesting IP

Address

Request High Speed Data

Provisioning File

POWER

Blinking

Off

Blinking

ONLINE

Off

Blinking

ETHERNET

1-4

On or Blinking

On or

Blinking

On or

Blinking

On or

Blinking

USB

On or Blinking

On or

Blinking

On or

Blinking

On or Blinking

WIRELESS

LINK

Off

On or Blinking

On or

Blinking

On or

Blinking

On or Blinking

WIRELESS

SETUP

Off

On or Blinking

On or

Blinking

On or

Blinking

On or Blinking

MoCA

On or Blinking

On or

Blinking

On or

Blinking

On or Blinking

Front Panel LED Status

Indicators During Initial Power

Up, Calibration, and

Registration

High Speed Data Registration

(continued)

Step:

Front Panel

Indicator

Data Network

Registration

Complete

POWER

4025083 Rev A 107

Front Panel LED Status Indicator Functions

ONLINE

ETHERNET

1-4

On or Blinking

USB

On or Blinking

WIRELESS

LINK

On or Blinking

WIRELESS

SETUP

Off

MoCA

On or Blinking

Normal Operations (AC Power applied)

The following chart illustrates the appearance of the residential gateway front panel

LED status indicators during normal operations when AC power is applied to the

gateway.

Front Panel LED Status Indicators During Normal Conditions

Front Panel Indicator

Normal Operations

POWER

ONLINE

ETHERNET

1 - 4

 On - When a single device is connected to the Ethernet port and

no data is being sent to or from the modem

 Blinks - When only one Ethernet device is connected and data is

being transferred between the consumer premise equipment

(CPE) and the wireless home gateway

 Off - When no devices are connected to the Ethernet ports

USB

 On - When a single device is connected to the USB port and no

data is being sent to or from the modem

 Blinks - When only one USB device is connected and data is

being transferred between the consumer premise equipment

(CPE) and the wireless home gateway

 Off - When no devices are connected to the USB ports

WIRELESS

LINK

 On - When the wireless access point is enabled and operational

 Blinks - When data is being transferred between the CPE and

the wireless home gateway

 Off - When the wireless access point is disabled by the user

WIRELESS

SETUP

 Off - When wireless setup is not active

 Blinks - When wireless setup is active to add new wireless

clients on the wireless network

108 4025083 Rev A

Front Panel LED Status Indicator Functions

MoCA

 On - When a MoCA-enabled device is detected and the MoCA is

operational

 Blinks - When data is being transferred over the MoCA

connection

 Off - When the MoCA is disabled by the user

Special Conditions

The following chart describes the appearance of the cable modem front panel LED

status indicators during special conditions to show when you have been denied

network access.

Front Panel LED Status Indicators During Special Conditions

Front Panel Indicator

Network Access Denied

POWER

Slow Blinking

1 time per second

Slow Blinking

1 time per second

Slow Blinking

1 time per second

ONLINE

Slow Blinking

1 time per second

ETHERNET

1 - 4

Slow Blinking

1 time per second

USB

Slow Blinking

1 time per second

WIRELESS

LINK

Slow Blinking

1 time per second

WIRELESS

SETUP

Slow Blinking

1 time per second

MoCA

Slow Blinking

1 time per second

4025083 Rev A 109

Notices

Trademarks

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its

affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found

at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable

Television Laboratories, Inc. EuroDOCSIS is a trademark of Cable Television

Laboratories, Inc. MoCA is a trademark of the Multimedia over Coax Alliance. The

Wi-Fi Protected Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is

a trademark of the Wi-Fi Alliance.

Other third party trademarks mentioned are the property of their respective owners.

The use of the word partner does not imply a partnership relationship between

Cisco and any other company. (1009R)

Disclaimer

Cisco Systems, Inc. assumes no responsibility for errors or omissions that may

appear in this guide. We reserve the right to change this guide at any time without

notice.

The maximum performance for wireless is derived from IEEE Standard 802.11

specifications. Actual performance can vary, including lower wireless network

capacity, data throughput rate, range and coverage. Performance depends on many

factors, conditions and variables, including distance from the access point, volume of

network traffic, building materials and construction, operating system used, mix of

wireless products used, interference and other adverse conditions.

Documentation Copyright Notice

Information in this document is subject to change without notice. No part of this

document may be reproduced in any form without the express written permission of

Cisco Systems, Inc.

Software and Firmware Use

The software described in this document is protected by copyright law and

furnished to you under a license agreement. You may only use or copy this software

in accordance with the terms of your license agreement.

The firmware in this equipment is protected by copyright law. You may only use the

firmware in the equipment in which it is provided. Any reproduction or distribution

of this firmware, or any portion of it, without our express written consent is

prohibited.

110 4025083 Rev A

For Information

If You Have Questions

If you have technical questions, call Cisco Services for assistance. Follow the menu

options to speak with a service engineer.

Cisco Systems, Inc.

5030 Sugarloaf Parkway, Box 465447

Lawrenceville, GA 30042

678 277-1120

800 722-2009

www.cisco.com

This document includes various trademarks of Cisco Systems, Inc. Please see the Notices

section of this document for a list of Cisco Systems, Inc., trademarks used in this document.

Product and service availability are subject to change without notice.

September 2011 Printed in USA

Part Number

4025083 Rev A

Cisco DPC3827 And EPC3827 DOCSIS 3.0 8x4 Wireless Residential Gateway User Guide 4025083 A

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