490 CLAIMS 11.2017

User Manual: 490 CLAIMS 11.2017

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DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 1
Revised November 2017
490.1 Purpose
This section describes the action a local department must take to establish, calculate
and collect a Food Supplement Program (FSP) /Supplemental Nutrition Assistance
Program- (SNAP) overpayment.
490.2 Establishing Claims Against a Household
A. A recipient claim is a federal debt subject to federal collection standards, owed
because of Food Supplement Program (FSP) benefit being :
1. Overpaid; or
2. Trafficked:
a. The buying, selling, stealing, or otherwise affecting an exchange of Food
Supplement Program (FSP) benefits issued and accessed via Electronic
Benefit Transfer (EBT) cards, card numbers and personal identification
numbers (PINs), or by manual voucher and signature, for cash or
consideration other than eligible food, either directly, indirectly, in complicity
or collusion with others, or acting alone;
b. The exchange of firearms, ammunition, explosives, or controlled substances,
as defined in section 802 of title 21, United States Code, for FSP (SNAP)
benefits;
c. Purchasing a product with FSP benefits that has a container requiring a return
deposit with the intent of obtaining cash by discarding the product and
returning the container for the deposit amount, intentionally discarding the
product, and intentionally returning the container for the deposit amount;
d. Purchasing a product with FSP benefits with the intent of obtaining cash or
consideration other than eligible food by reselling the product, and
subsequently intentionally reselling the product purchased with SNAP
benefits in exchange for cash or consideration other than eligible food; or
e. Intentionally purchasing products originally purchased with FSP benefits in
exchange for cash or consideration other than eligible food.
f. Attempting to buy, sell, steal, or otherwise affect an exchange of FSP benefits
issued and accessed via Electronic Benefit Transfer (EBT) cards, card
numbers and personal identification numbers (PINs), or by manual voucher
and signatures, for cash or consideration other than eligible food, either
directly, indirectly, in complicity or collusion with others, or acting alone.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 2
Revised November 2017
NOTE: FSP (SNAP) claims are federal debts.
B. The local department will establish a claim against any household that received
more FSP benefits than it was entitled to receive. The following are responsible for
repaying a claim:
1. Each person who was an adult member (age 18 or older) of a household when
the overpayment or trafficking occurred, or
2. A person connected to the household, such as an authorized representative, who
actually traffics or otherwise causes an overpayment or trafficking.
C. The establishment of a claim is accomplished by the completion of a Benefit Error
Group (BEG) on the Client Automated Resource and Eligibility System (CARES).
490.3 Types of Overpayment Claims
There are three types of claims:
A. Agency Error (AE) (also called administrative error) – An overpayment caused by
a local department’s action or failure to take action. Instances that may result in
an administrative error include the following:
1. The local department fails to take timely action on a change reported by the
household;
2. The local department computes the household’s income or deductions
incorrectly, or issues an incorrect allotment; or
3. The local department continues to issue benefits to a household whose
certification period expires without completing a re-determination.
B. Customer Error (CE) (also called Inadvertent Household Error) - An overpayment
caused by a misunderstanding or unintended error on the part of the household.
Instances that may result in a customer error include the following:
1. The household unintentionally fails to provide the local department with
correct or complete information; or
2. The household unintentionally fails to report a change in its circumstances.
C. Intentional Program Violation (IPV) (Fraud) – Is any claim for an overpayment or
trafficking resulting from an IPV. A claim is handled as an IPV claim if one of the
following occurs:
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 3
Revised November 2017
1. A court determines that a household member committed an IPV;
2. It is determined at an administrative disqualification hearing that a household
member has committed an IPV;
3. A household member signs a waiver of his or her right to an administrative
disqualification hearing; or
4. A household member signs a disqualification consent agreement for
suspected IPV after being referred for prosecution.(Only a court or the State’s
Attorney or County Prosecutor can offer a Disqualification Agreement)
490.4 Establishing a Claim
A. Definitions
1. The “date of discovery” is the date that the case manager has sufficient
information to determine that an overpayment or trafficking offense occurred.
2. The “date of establishment” is the date that the initial demand letter ( Notice
18) is sent to the household.
B. The local department:
1. Will establish a claim against any household that received an overpayment:
(a) Back no more than twelve months prior to when you become aware of the
CE or AE.
(b) Back to the month the act of the IPV first occurred. However, do not include
any amounts that occurred more than six years before you became aware
of the overpayment.
2. Will not establish a claim if the overpayment occurred because the local
department failed to ensure that the household:
(a) Signed the application form;
(b) Registered for work; or
(c) Was certified in the correct project area.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 4
Revised November 2017
Note: If the head of household refuses to sign the application or a mandatory
household member refuses to complete work registration, the local department
will establish a claim against the recipient household.
3. Will not establish any Customer Error (CE) claim that is $125 or less for any
non-participating household unless:
(a) The claim was already established; or
(b) The overpayment was discovered in a quality control review.
NOTE: Local departments may opt out of applying the $125 threshold.
If a local department opts not to apply this limit on collecting claims, it
must be agency-wide and not on a case-by-case basis.
4. Will not establish any Agency Error (AE) claim that is $300 or less for any
non-participating household unless:
(a) The claim was already established; or
(b) The overpayment was discovered in a quality control review.
NOTE: Local departments may opt out of applying the $300 threshold. If a local
department opts not to apply this limit on collecting claims, it must be
agency-wide and not on a case-by-case basis.
5. Will establish all CE, AE and IPV claims for participating households.
490.5 Time Frame for Establishing a Claim
To be in compliance with federal and state requirements, the local department must
establish the claim before the last day of the quarter following the quarter in which the
overpayment or trafficking was discovered.
Reminder: The date of discovery is the date that the case manager has sufficient
information to determine that an overpayment or trafficking occurred.
Example: The agency identified the suspected overpayment in October. On
December 13, all verification needed to calculate the overpayment was received (date
of discovery). March 31 would be the last day for establishing the claim by sending a
demand letter.
Reminder: You must establish a claim, even if you cannot establish it before the
last day of the quarter following the quarter in which you discover the
overpayment.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 5
Revised November 2017
490.6 Calculating the Amount of a Claim – Claims not Related to
Trafficking
Local departments will primarily use CARES to establish and calculate the amount of a
claim against a household and will not establish and calculate the amount of a claim
manually except to illustrate the calculation for an administrative hearing. It may be
necessary to manually calculate a claim if it occurred more than 3 years prior to
establishment. Refer to the Overpayment and Underpayment Desk Guide for a detailed
description of how to establish a claim on CARES. The following is a description of the
policy and procedure for calculating the amount of a claim against a household.
A. Prior to calculating a claim, attempt to obtain verification that clearly documents
the household’s circumstances for each month of the overpayment.
1. When pay stubs or collateral verification are not available use the Maryland
Automated Benefit System (MABS) to verify earnings.
The first month that shows unreported earnings on MABS can not be an
overpayment because of reporting and adverse action time.
2. The case manager may also contact “The Work Number” on line at
www.theworknumber.com or by phone at 1-800-660-3399 to verify
employment.
3. Case manager s may use the information available in a New Hires Alert to
contact the customer and obtain additional verification of the employment.
B. Determine the correct amount of benefits for each month that a household
received an overpayment.
C. Do not apply the earned income deduction to that part of any earned income that
the household failed to report in a timely manner when this act is the basis for the
claim. (See special procedure outlined in the Overpayment and Underpayment
Desk Guide)
EXAMPLE: If a FSP household reports monthly earned income of $500 when it
actually received $600, do not apply the earned income deduction to the $100 in
unreported earnings.
D. Subtract the correct amount of benefits from the benefits actually received.
E. The claim amount is the difference between the monthly allotment the household
received and what it should have received for each month of the overpayment.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 6
Revised November 2017
F. In CE and AE cases, do not include any amounts that occurred more than twelve
months before you became aware of the overpayment.
G. For IPV claims calculate back to the month the IPV occurred but do not include
any amounts that occurred more than six years from the month the claim was
identified.
H. In cases involving reported changes, determine the first month the overpayment
occurred as follows:
1. If the household fails to report a change in its household circumstances within
ten days of the date it becomes aware of the change, the first month affected
will be the first month in which the change would have been effective had it
been reported timely.
Simplified reporting households only have to report if their household
income exceeds 130% of the Federal Poverty level for the household
size. Otherwise they are only required to report at redetermination.
2. If the household reports a change in a timely manner, but the local
department did not act on the change within the required timeframes, the first
month affected is the first month the change would have been effective had
the agency acted timely. If a notice of adverse action is required but not
provided, assume (for the purpose of calculating the claim) that the maximum
advance notice period would have expired without the household requesting
an administrative hearing.
NOTE: In no event is the first month in which the change is effective any later than two
months from the month the change in the household’s circumstances actually occurred.
I. CARES will ensure that the eligibility policy and tables used in the claim
calculation are correct for the period of time the claim covers.
EXAMPLE: An error began in April and was discovered in December. However,
a mass change of the Thrifty Food Plan (TFP) allowance became effective in
October. CARES will use the pre-October TFP table for one part of the claim
calculation and the post-October TFP table for the remainder of the calculation.
NOTE: CARES will calculate a claim back for three years. When it is before the 3-
year period, the case manager must complete a manual calculation.
J. In calculating overpayment amounts, follow the appropriate policies described in
section 490.12 when different types of errors (CE and AE) occur at the same
time.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 7
Revised November 2017
K. When it is necessary to manually calculate the separate claim types, address
each error as follows:
1. Complete a separate set of calculations for each error by using the figures
that were in effect for each month the error existed. Include the error element
under examination in each calculation.
2. Subtract the monthly issuance produced by each of these calculations from
the amount the household actually received to obtain the specific
overpayment amount for each error.
490.7 Trafficking Related Claims
Claims arising from trafficking-related offenses will be the value of the trafficked
benefits as determined by:
A. The person’s admission,
B. Adjudication, or
C. The documentation that forms the basis for the trafficking determination.
490.8 Initiating Collection Action (Recoupment)
A. CARES generates the Notice 18 to the customer upon completion of the BEG.
B. For BEG pending a PLAN, initiate collection action unless the claim is collected
through offset of benefits not yet restored or from a voluntary payment from the
household’s EBT account or a cash payment.
If the customer is in Treasury Offset there is no collection action taken.
Collection action begins when the system generates the notice 18.
NOTE: The local department must request that the matter of restitution is
brought before the court or addressed in any agreement between the prosecutor
and the accused individual.
490.9 Failure to Respond to a Demand Letter
A. For participating CE and AE households CARES will reduce the household’s
allotment by the amount prescribed in section 490.11A of this manual.
Participating households can request to repay in a lump sum or installments as
long as the amount agreed upon is greater than the recoupment amount.
B. Non-participating households have thirty days to respond to the demand letter.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 8
Revised November 2017
If the household does not respond by paying or agreeing to repay the claim, a
referral is made to the Treasury Offset Program (TOP).
490.10 Acceptable Forms of Payment
The State may collect a claim by:
A. Reducing benefits prior to issuance. This includes allotment reduction and
offsets to restored benefits.
B. Reducing benefits after issuance. These are benefits from the household’s EBT
account.
C. Accepting cash or any of its generally acceptable equivalents. These equivalents
include check, or money order. It also includes credit or debit cards if the agency
has the capability to accept these payments.
D. Conducting our own offsets and intercepts. When a delinquent overpayment is
referred to the Central Collection Unit, they use various methods to collect these
claims
E. Requiring a household to perform community service. This form of payment
must be ordered by a court and specifically be in lieu of paying the claim.
Community service hours can be performed full time or part time.
The community service hours performed are considered a court ordered
compromise
490.11 Methods of Collecting Payment
The local department may collect payments for claims against households in any of
the following ways:
A. Reduction in the FSP Allotment
The local department must:
Unless:
1. Automatically collect claims by reducing
the amount of the monthly benefits the
household receives.
The claim is being collected at
regular intervals at a higher
amount.
2. For an IPV claim, limit the amount
reduced to the greater of $20 per month
or 20% of the household’s monthly
The household agrees to a higher
amount.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 9
Revised November 2017
allotment.
3. For a CE or AE claim, limit the amount
reduced to the greater of $10 per month
or 10% of the household’s monthly
allotment.
The household agrees to a higher
amount.
4. Not reduce the initial allotment when the
household is first certified.
The household agrees to this
reduction.
5. Not use additional involuntary collection
methods against individuals in a
household that is already having its
benefits reduced.
The additional payment is
voluntary, or the source of the
payment is irregular and
unexpected such as a State tax
refund or lottery winnings offset.
NOTE: When establishing a plan on CARES to collect payment, indicate “EC”
(eligibility computation) on the PLAN screen, in the payment source field and the system
will calculate the correct percentage of the allotment to be recouped each month.
B. Benefits from EBT accounts.
The local department must permit households to pay claims using benefits from its
EBT account.
The local department…
needs written permission, which may be
obtained in advance and done according
to #4 below.
Or…
oral permission for one time reductions
with the local department sending the
household a receipt of the transaction
within 10 days.
The local department…
must mail or otherwise deliver to the
household written notification that it
intends to apply benefits to the
outstanding claim.
And…
Give the household at least 10 days to
notify you that it does not want to use
these benefits to repay the claim.
The local department…
must adjust the amount of a claim by
subtracting any expunged amount from
the EBT account if you are aware of it.
And…
This can be done anytime.
4. At a minimum, any written agreement with the household to collect a claim using
active EBT benefits must include:
(a) The statement that this is voluntary;
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 10
Revised November 2017
(b) The amount of the payment;
(c) The frequency of the payments (i.e. monthly or one-time only);
(d) The length, if any, of the agreement; and
(e) A statement that the household may revoke the agreement at any time.
C. Lump Sum
1. The entire claim is paid.
2. A portion of the claim is paid.
NOTE: In neither case (1 or 2 above) is the household required to liquidate all of its
resources in order to make payment.
D. Installments
1. The household may choose a negotiated monthly payment schedule to repay
any claim balance.
2. For active cases the negotiated payment amount may not be less than the
amount that may be recovered through allotment reduction as described in
section 490.11 A.
3. The household may use its Electronic Benefit Transfer (EBT) account to make full or
partial payment of any monthly installment.
4. Inform households choosing either method of repayment (lump sum or installments)
to submit all payments to the fiscal office.
E. Public Service. If authorized by a court, the household may pay the value of a
claim by performing public service.
490.12 Collection of Multiple Claims
A. If a household has multiple claims against it, the type of claim determines the
monthly re-payment amounts.
B. CARES recovers claims of the same type sequentially applying the appropriate
monthly rate. (The completion of a plan and proper BEG status on CARES
determines the correct recoupment percentage.)
C. CARES collects claims against households hierarchically according to which
claim was established first.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 11
Revised November 2017
Example: AE is opened first. Then a CE is established. CARES will finish
collecting on the AE before collection begins on the CE.
490.13 Failure to Comply with a Payment Schedule and Determining
Delinquency
A. When a nonparticipating household fails to submit a scheduled payment in
accordance with the households signed repayment Agreement, CARES initiates
a secondary Notice 43 (Repayment Agreement).
A notice 43 is only sent when a payment is not received on the due date.
B. A claim is delinquent when:
1. The claim has not been paid in full by the due date in the initial demand letter
(notice 18) and the household has not made a satisfactory payment
agreement with the local agency.
Note: The date of delinquency is 30 days from the date of the initial demand
letter (Notice 18). Once established, the date of delinquency does not
change, except as a result of a fair hearing. The Fair Hearing decision notice
or a subsequent demand letter will establish a new due date for payment or
agreement by the household.
2. A payment arrangement has been established and a scheduled payment has
not been made by the due date.
Note: The date of delinquency is the due date of the missed payment. The
claim will remain delinquent until the claim is paid in full.
3. A customer fails to make a payment on a monthly basis in the amount
specified in the repayment agreement, the debt is delinquent.
For Example:
Ms. January agreed to pay $50 on the 10th of every month; in April she
sends in $100, but no payment in May. The date of Delinquency is May 10th
Mr. Joseph agreed to pay $100 on the 15th of every month. In June he
sends in $50. The date of Delinquency is June 15th
C. A claim is not delinquent if another claim for the same household is being paid
through an installment plan or recoupment.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 12
Revised November 2017
D. A claim is not subject to the requirements for delinquent debts if the local
department is unable to determine the delinquency status because collection is
coordinated through the courts.
490.14 Fair Hearings and Claims
A. A claim awaiting a Fair Hearing is not considered delinquent.
B. If the Administrative Law Judge determines that a claim does, in fact, exist
against the household, the local department must re-notify the household of the
claim. Delinquency is based on this subsequent notice.
C. If the hearing official determines that a claim does not exist, the claim is
terminated and written off.
490.15 Criteria for Terminating Collection Action
Terminate any claim for a non-participating household if it meets any of the following
criteria:
A. Any claim found to be invalid in an fair hearing, administrative disqualification
hearing or court determination or those claims that were found to have been
established in error or loss of documentation.
B. Any claim in which all adult household members are deceased and the local
department does not plan to pursue collection from the estate.
C. Any delinquent claim that has $25 or less remaining on the claim, and the claim
has been delinquent for 90 days or more.
D. Any claim that is delinquent for 3 years unless there are plans to pursue the
claim through the Treasury Offset Program (TOP). These cases would have
been referred to the Central Collection Unit or referred to TOP by DHR.
E. The household cannot be located.
490.16 Household Repayment Responsibility
A. The local department will initiate collection action against the household that
received the overissuance.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 13
Revised November 2017
B. If a change in household membership occurs, initiate collection action against
any household that contains a member who was an adult member of the
household that received the overissuance.
CARES cannot process and account for multiple payments from separate
sources. This process must be completed manually.
Example: Mr. and Mrs. Smith were on FSP and have an OP. They have
gotten a divorce and both receive FSP benefits separately. Both are
responsible for the previous OP. CARES cannot track the same OP case on
both cases.
C. All adult members of a household that received an overissuance are jointly and
severally liable for the repayment of the overissuance.
490.17 Claim Compromise
The department may compromise or reduce an overpayment claim or any portion of an
overpayment claim if the department can determine that the household’s financial
situation will prevent repayment of the overpayment claim within three years.
A. Except as indicated in Section B below compromise will only be considered for:
B.
1. Agency caused error claims; and,
2. Inadvertent household caused error claims.
B. Compromises will not be considered for:
1. Established Intentional Program Violation Claims unless the individual has a
proven change in economic circumstances that would prevent the individual
from making restitution within three years
Before compromising the amount of the debt, determine whether full
restitution can be made if the customer is provided a longer span of time to
repay such as 4 years or 5 years.
2. Court ordered restitutions.
3. Claims that have been sent to the Treasury Offset Program (TOP)
A claim that has been set to TOP can be overridden due to the
customer’s economic hardship. This allows the state to decrease the
amount of the individual’s monthly offset.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 14
Revised November 2017
The LDSS must recalculate the amount the household can afford to pay
using the compromise standards.
Example: Mrs. Johnson had an overpayment of $1900. The OP was sent to TOP for
collection. Mrs. Johnson was employed. She was paying $200 per month. She now
states she has a serious illness and cannot work. Her income is reduced to half of what
she earned before. She asked for the payment to be reduced.
The case manager calculates Mrs. Johnson’s reduced income and expenses based on
the compromise procedures in Section 490.17-1 below and determines what her new
payment should be.
Note: As of 3/2017, Gina Roberts in the Bureau of Systems Development and
Management (BDSM) maintains responsibility all for TOP interactions. The case
manager contacts Ms. Roberts (gina.roberts@maryland.gov) to discuss the need for the
compromise with her.
490.17-1 COMPROMISE PROCEDURE
A. If the full or remaining amount of any claim cannot be liquidated in three years,
the local department may compromise the claim by reducing it to an amount that
allows the household to make full restitution within three years.
The customer must put the request to compromise the claim in writing.
The decision to accept or deny the compromise must be in writing.
The decision must be based on the customer’s economic circumstances at
the time of the request.
B. The household’s financial circumstances must preclude repayment of the full
claim within three years as determined by the compromise formula:
1. Determine the monthly allotment for the current household size with zero
income.
Use the Food Supplement Program maximum allotment.
2. Multiply the allotment/standard by 10%.
3. Multiply the result by 36 months.
4. 4. Subtract the computed amount from the amount of the established claim.
Compromise any amount in excess of the computed amount.
5. Compromise any amount remaining that is equal to or less than the claims
establishment threshold.
6. Any compromise of $1000.00 or greater requires supervisory review.
7. Other household circumstances that may preclude repayment of the full claim
within three years will be determined on a case by case basis.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 15
Revised November 2017
B. Once a claim has been compromised, the claim will remain compromised even if
payments become delinquent or the customer’s financial circumstances change.
The reinstatement of the compromised portion is prohibited except as in C below.
C. A claim that was compromised based on information provided by the household
that was later found to be fraudulent may be re-established.
D. There is no requirement for the claim to be paid within three years.
E. Repayment plans can be negotiated to decrease monthly payments.
Example A:
Mr. B has a $1,000 claim because had an unintentional customer error (IHE). His only
income is his Social Security retirement benefit. He can barely pay all of his living
expenses with his income. He said and submitted financial documentation (monthly
expenses) that confirms he can afford to pay $10 a month towards his FSP claim. The
agency multiplies his $10 payment by 36 months = $360 and compromises $640 from
the claim.
The case manager will enter $360 on the 209 and not $640.
Example B
Mrs. James overpayment claim was established for $1000 due to an agency error (AE).
Mrs. James requests in writing a compromise stating an inability to pay the amount
owed.
Determine the compromise as follows:
The difference between her monthly expenses (rent, utilities, work expenses, child
care, on-going medical expenses the household is responsible for and any expense that
may be specific to the household that is on-going and prevents the household from meeting
financial obligations including but not limited to a lawsuit payment, wage garnishment,
vehicle payment for a vehicle used for transportation to employment).
, her monthly income and 10% of the resources is $200 which is the calculated funds
available for repayment.
10% of Mrs. James’ available funds is $20;
($20 x 36 months = $720), the amount the household is expected to be able to repay
in 36 months.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 16
Revised November 2017
$280 is the compromised claim amount ($1000 (claim) - $720 (amount the
household can pay) = $280).
The household must repay $720.
The local department sends Mrs. James a letter stating her compromise request has
been approved. It tells her what amount she now owes and what the payment
amount is.
G. The local department of social services must document the reason for the
compromise or if the request is denied.
490.18 Re-applicants and Unpaid Claims
A. Re-applicants in the Same Jurisdiction
1. When a household re-applies in the jurisdiction, clear the case at the time of
application with the unit within the local department (finance, overpayment,
etc.) that has record of all claims that are unpaid but not terminated.
Use the same assistance unit number that CARES assigned to the
household initially.
2. If the case had been referred to the State Central Collection Unit (CCU) at the
point of the previous closure, inform CCU of the re-opening of the case,
according to the Overpayment and Underpayment Desk Guide.
B. Application in a Different Jurisdiction
1. Question applicants who disclose that the household received Food
Supplement Program (FSP) benefits in another jurisdiction about the
existence of any unpaid claim.
2. Review CARES to determine if an unpaid claim exists.
3. If a pre-CARES claim exists, request the following from the local department
through which the household received FSP benefits:
(a) Records of claim payments;
(b) CCU referral forms, if any, and
(c) Disqualification material and copies of any repayment demand letters.
C. Re-initiating Collection Action at Application
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 17
Revised November 2017
In the case of a re-application with an unpaid claim, resume collection action at
the point the collection process reached prior to the previous closure.
490.19 Central Collection Unit (CCU)
A. Central Collection is a unit within the Department of Budget and Management. It
is the organization responsible for pursuing the payment of debts owed the State
of Maryland.
B. Once a case is assigned to CCU, CCU controls it. Do not change the case
status, debt balance, etc. without notifying CCU.
C. Refer all delinquent claims to CCU according to the Overpayment and
Underpayment Desk Guide.
490.20 Refunds of Overpaid Claims
If a household overpays a claim, the local department will repay the household any
amount overpaid as soon as possible.
490.21 Claims Discharged Through Bankruptcy
The local department may choose to act on behalf of the Food and Nutrition Service
(FNS) in any bankruptcy proceeding against bankrupt households owing a FSP benefit
claim.
490.22 Interstate Claims Collection
A. When a household moves out of Maryland, we are still responsible for initiating or
continuing collection action for any overpayment, unless the claim is transferred
to the other state
B. The local department may accept a claim from another state if the household
with the claim moves to Maryland. Once the local department accepts this
responsibility, the claim is ours for future collection and reporting.
490.23 TREASURY OFFSET PROGRAM (TOP)
A. Customer’s who have not kept their agreed upon payment or have not
responded to the demand notice can be referred to the Treasury Offset Program
(TOP) to have their State and Federal payments intercepted to pay their
overpayment claim.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 18
Revised November 2017
B. Debtors Rights
To avoid having their debts referred to Treasury, the customer must do one of
the following within 60 days of receipt of the TOP notice (Notice: 60).
• Repay the debt:
• Request a TOP Appeal: If they believe that all or part of the debt is not past due
or legally enforceable, this request must be in writing and sent to DHRIS 1111
Eastern Ave. Baltimore, MD 21221 Attention: BSDM
• Notify the agency of a pending bankruptcy proceeding
C. Effect on customers.
i. If the customer has their claim referred to TOP, any eligible Federal
payment that they are owed may be intercepted through TOP.
ii. (ii) The customer may also be responsible for paying any collection or
processing fees charged by the Federal government to intercept the
payment.
D. Procedures when a claim is in TOP.
i. As a State agency, we must follow FNS and Treasury procedures when
the claim is in TOP.
ii. We must remove a claim from TOP if:
a. FNS or Treasury instruct you to remove the debt; or
b. We discover that:
The debtor is a member of a food supplement household
undergoing allotment reduction;
The claim is paid up;
The claim is disposed of through a hearing, termination,
compromise or any other means;
The claim was referred to TOP in error; or
iii. We make an arrangement with the customer to resume payments. As a
State agency, we must follow the procedures set by FNS on receiving and
reporting TOP payments.
iv. As a State agency, we must follow FNS procedures regarding any security
or confidentiality agreements or processes necessary for TOP
participation
490.24 RETENTION OF OVERPAYMENT CLAIMS RECORDS
A. Scan the documents into On-Base but maintain a paper record of overpayment
files including all evidence, notices, letters and fair hearing documents for three
years after the close of the fiscal account.
B. IPV claims must be maintained for six years following the closing of the fiscal
account.
DEPARTMENT OF HUMAN RESOURCES
FAMILY INVESTMENT ADMINISTRATION
FOOD SUPPLEMENT
PROGRAM MANUAL
CLAIMS AGAINST HOUSEHOLDS
Section 490
Page 19
Revised November 2017
C. These files include but are not limited to:
all Notice 18 sent to the customer/household
Claim calculation documentation showing how the OP was calculated
All Fair Hearing documents
Repayment Agreements
TOP notice
D. If the OP is related to an IPV the claim information must be retained until the
customer is 82 years old.

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