AAE Auto Login Best Practice Troubleshooting Guide[1]

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Automation Anywhere Enterprise
Auto-Login Best Practices & Troubleshooting Guide

Specifications and Strategies Covered in this document are subject to change

Contents
Auto-Login Best Practices & Troubleshooting Guide ....................................................................................... 1
Contents ................................................................................................................................................... 2
Overview ...................................................................................................................................................... 3
1.

2.

3.

4.

Best Practices to setup Auto Login Feature........................................................................................ 4
1.1

Fully qualified name ..................................................................................................................... 4

1.2

Legal disclaimer enabled .............................................................................................................. 4

1.3

One user per machine .................................................................................................................. 4

1.4

Running Services .......................................................................................................................... 5

1.5

Application Path on Local Machine.............................................................................................. 5

Best Practices to use Auto Login Feature ........................................................................................... 6
2.1

Scenario 1: Auto login with Log Off status of BOT runner machine (Most preferred) ................ 6

2.2

Scenario 2: Auto login with lock status of BOT runner machine ................................................. 6

Auto Login Troubleshooting................................................................................................................ 6
3.1

Diagnosis Utility ........................................................................................................................... 6

3.2

Running Diagnosis Utility ............................................................................................................. 7

3.3

Verify Auto-Login Utility............................................................................................................... 9

3.4

Verify Auto-Login Utility............................................................................................................... 9

3.5

Running Instance WinLogon.exe.................................................................................................. 9

3.6

DLLs ............................................................................................................................................ 10

Capability Matrix ............................................................................................................................... 10

Sales hotline:
Toll Free (USA): 1.888.484.3535
International Customers: 1.408.834.7676

Address:
PO Box 41363
San Jose, CA 95160

Url: automationanywhere.co
Email: sales@automationanywhere.com

Overview
Automation Anywhere Enterprise provides the Auto-Login functionality by which a bot can automatically
login into a machine, run the scheduled automation task and then restore the machine to its original
locked/logged off state once the task is finished.
The Auto-Login functionality thus enables unattended Robotic Process Automation; which ensures high BotRunner utilization and less idle time.
This document provides information regarding best practices and steps to troubleshoot the Auto-Login
feature when it fails to work as expected.

Sales hotline:
Toll Free (USA): 1.888.484.3535
International Customers: 1.408.834.7676

Address:
PO Box 41363
San Jose, CA 95160

Url: automationanywhere.co
Email: sales@automationanywhere.com

1. Best Practices to setup Auto Login Feature
1.1 Fully qualified name
When providing the credentials in the Login Settings of Tools -> Options of AAE Client, ensure that you
provide the fully qualified name (DOMAIN\UserName) in the Username field. For e.g. US-AA\john.smith

1.2 Legal disclaimer enabled
If the Bot-Runner machine shows up a legal disclaimer every time when the user logs in, ensure that the
‘Bypass legal disclaimer’ is ticked in the Login Settings of Tools -> Options of AAE Client

1.3 One user per machine
Ensure that the Bot-Runner machine has only one user logged in when the scheduled task is supposed to
run.
You can manage the users from the Task Manager -> Users tab of the Bot-Runner machine.

Sales hotline:
Toll Free (USA): 1.888.484.3535
International Customers: 1.408.834.7676

Address:
PO Box 41363
San Jose, CA 95160

Url: automationanywhere.co
Email: sales@automationanywhere.com

1.4 Running Services
Ensure that AAESchedulerService and AAAutoLoginService are running on the Bot-Runner machine. You
can check this from the Task Manager -> Services tab.

1.5 Application Path on Local Machine
Ensure that the AAE application path is on the local machine. AAE application path on network drive or
share drive is not recommended. You can verify/change this from the Advanced Setting section of Tools>Options in AAE Client.

Sales hotline:
Toll Free (USA): 1.888.484.3535
International Customers: 1.408.834.7676

Address:
PO Box 41363
San Jose, CA 95160

Url: automationanywhere.co
Email: sales@automationanywhere.com

2. Best Practices to use Auto Login Feature
Automation Anywhere recommends 2 scenarios to use Auto Login feature as described below
2.1

Scenario 1: Auto login with Log Off status of BOT runner machine (Most preferred)
1.
2.
3.
4.

2.2

Connect to the BOT runner machine from BOT user machine.
Configure Auto Login settings as described in ‘Best Practices to setup Auto Login Feature’ section.
Log off the BOT runner machine.
Open the control room from BOT user machine and then deploy or schedule a task to the BOT
runner machine.

Scenario 2: Auto login with lock status of BOT runner machine
1.
2.
3.
4.

Connect to the BOT runner machine from BOT user machine.
Configure Auto Login settings as described in ‘Best Practices to setup Auto Login Feature’ section.
Lock the BOT Runner machine. Please do not disconnect or minimize remote desktop session.
Open the control room from BOT user and then deploy or schedule a task to the BOT runner
machine.

Note: User needs to perform Step 1 and step 2 only for first time of user of BOT runner machine. BOT user
will also require to change a password in Auto login configuration as and when earlier configured password
changes.

3. Auto Login Troubleshooting
3.1 Diagnosis Utility
We have built a utility which will identify the prerequisite needed for the Auto Login and will validate if all
the needed access and rights are available.
The utility checks for the Auto-Login prerequisites, if they do not exist then corresponding action is
performed.
Use below link to download the utility.
http://www.automationanywhere.com/techsupport/Customers/Support/Utility/Autologin_Diagnose_Fix_
Utility.zip
Once downloaded, unzip the utility and copy the files in the client folder at the installation path of AAE. (e.g.
C:\Program Files (x86)\Automation Anywhere Enterprise x.x\Client )

Sales hotline:
Toll Free (USA): 1.888.484.3535
International Customers: 1.408.834.7676

Address:
PO Box 41363
San Jose, CA 95160

Url: automationanywhere.co
Email: sales@automationanywhere.com

3.2 Running Diagnosis Utility
a. Double click to run the AutologinDiagnoseUtility.exe. You might be prompted with “User Access
Control” dialog. Click Yes to continue.
b. Below screen will appear with the details.

c. Click on Validate button.
d. You will see green tick against each of the item listed provided all the validation criterial are satisfied.

Sales hotline:
Toll Free (USA): 1.888.484.3535
International Customers: 1.408.834.7676

Address:
PO Box 41363
San Jose, CA 95160

Url: automationanywhere.co
Email: sales@automationanywhere.com

e. Following steps are performed by utility under Validate Credential Providers.
Sr
No

Registry Key
HKEY_LOCAL_MACHINE\SOFTWARE\
Microsoft\Windows
\CurrentVersion\Authentication\Credential
Providers\{75A22DF0B81D-46ed-B119-CD30507BD614}

1

HKEY_CLASSES_ROOT\CLSID\ {75A22DF0B81D-46ed-B119CD30507BD614}

2

3

HKEY_CLASSES_ROOT\CLSID\ {75A22DF0B81D46edB119CD30507BD614} \InprocServer32

4

Name

Type

Value

(Default)

String Value
(REG_SZ)

Automation.CredentialProvider

(Default)

String Value
(REG_SZ)

Automation.CredentialProvider

(Default)
ThreadingModel

String Value
(REG_SZ)
String Value
(REG_SZ)

Automation.CredentialProvider.dll
Apartment

Also ensures that Automation.CredentialProvider.dll is present in the system32 (e.g.
C:\Windows\System32); if not, copies it from the installation path (e.g. C:\Program Files
(x86)\Automation Anywhere Enterprise x.x\Client) from the appropriate folder (32 or 64 bit) depending
on the machine config.
f.

Sr
No
1

Following steps are performed under Validate Credential Providers.
Ensures that the Ctrl+Alt+Del registry is present, if not then creates them.

Registry Key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
Windows\CurrentVersion\Policies\System\

Name

Type

Value

SoftwareSASGeneration

DWORD
(Hexadecimal)

3

g. Following steps are performed under Validate SAS.
Ensure that SAS.dll is present in the system32 (e.g. C:\Windows\System32) folder. If not, then copies
the same from the product installation folder (e.g. C:\Program Files (x86)\Automation Anywhere
Enterprise x.x\Client) from the appropriate folder (32 or 64 bit) depending on the machine config.
h. Following steps are performed under Validate Settings.
Ensures that the user has got administrative rights.
Ensures that the Auto-Login service is running, if not then starts it.

Sales hotline:
Toll Free (USA): 1.888.484.3535
International Customers: 1.408.834.7676

Address:
PO Box 41363
San Jose, CA 95160

Url: automationanywhere.co
Email: sales@automationanywhere.com

3.3 Verify Auto-Login Utility
a. Click the below link to download the utility
http://www.automationanywhere.com/techsupport/Customers/Support/Utility/AutoLoginDebugUtilit
y.zip
b. Unzip the package and save it anywhere on the system.
c. Enter the user name with domain and password and then click on Auto-Login button on the utility.
d. Once you lock the machine, it should unlock itself immediately.
e. If it does, then Auto-Login should work properly.
f. If it does not, then the issue is with the Credential Provider dll.
g. So, re-register the credential provider dll.
h. To do so, navigate to the Client folder (e.g. C:\Program Files (x86)\Automation Anywhere Enterprise
x.x\Client).
i. Locate the Register.reg in client folder and double click the file to register the Auto-Login registry
entries.
j. The registry entries will be registered again.
k. Restart the computer.

3.4 Verify Auto-Login Utility
Ensure that the SoftwareSASGGeneration key is present in the registry with the value as shown:
Sr
No

Registry Key

Name

Type

1

HKEY_LOCAL_MACHINE\SOFTWARE\
Microsoft\Windows\
CurrentVersion\Policies\System\

SoftwareSASGeneration

DWORD
3
(Hexadecimal)

Value

If the above key is not there, create it manually and restart the machine. Ensure that there are no policies
set on the system that will delete/modify this registry key.

3.5 Running Instance WinLogon.exe
Ensure that there is only 1 running instance of WinLogon.exe in the Task Manager. If there are more than
one, restart the machine.

Sales hotline:
Toll Free (USA): 1.888.484.3535
International Customers: 1.408.834.7676

Address:
PO Box 41363
San Jose, CA 95160

Url: automationanywhere.co
Email: sales@automationanywhere.com

3.6 DLLs
Ensure that the following dlls are present in the system32 folder (e.g. C:\Windows\system32). If not, copy
them from the installation folder (e.g. C:\Program Files\Automation Anywhere X.X\Client\32Bit OR from
64-Bit; depending on OS) to system32 folder.
1)
2)
3)
4)
5)
6)
7)
8)

Automation.CredentialProvider.dll
msvcp100.dll
msvcp100d.dll
msvcp110.dll
msvcr100.dll
msvcr100d.dll
msvcr110.dll
sas.dll

4. Capability Matrix
The following table provides the capability matrix of the Auto Login feature under various OSes and
scenarios. Results are based on testing done on AAE 10.1.
OS

Win 7 Win
(32 Bit)
7
(64
Bit)

Scenario

Win 8 Win 8
(32
(64
Bit)
Bit)

Win
10
(64
Bit)

Server Server Terminal Citrix
2008
2012
Server
(Xen
(64 Bit) (64 Bit)
Desktop)

Local Schedule + Lock

Y

Y

Y

Y

Y

Y

Y

Y

Y

Local Schedule +
LogOff

Y

Y

Y

Y

Y

Y*

Y*

N

N

Local Schedule +
LogOff + Legel
Disclaimer

Y

Y

Y

Y

Y

Y*

Y*

N

N

Lock + Deploy

Y

Y

Y

Y

Y

Y

Y

Y

Y

NA

NA

NA

NA

NA

NA

NA

N

N

LogOff + Deploy

Y

Y

Y

Y

Y

Y

Y

N

N

RDP + Lock + Deploy

Y

Y

Y

Y

Y

Y

Y

Y

Y

RDP + Disconnect +
Deploy

N

N

N

N

N

N

N

N

N

RDP + Lock +
Disconnect + Deploy

N

N

N

N

N

N

N

N

N

RDP + LogOff + Deploy

Y

Y

Y

Y

Y

Y

Y

N

N

Lock + Disconnect +
Deploy

Sales hotline:
Toll Free (USA): 1.888.484.3535
International Customers: 1.408.834.7676

Address:
PO Box 41363
San Jose, CA 95160

Url: automationanywhere.co
Email: sales@automationanywhere.com

OS

Win 7 Win
(32 Bit)
7
(64
Bit)

Scenario

Win 8 Win 8
(32
(64
Bit)
Bit)

Win
10
(64
Bit)

Server Server Terminal Citrix
2008
2012
Server
(Xen
(64 Bit) (64 Bit)
Desktop)

RDP + Local Schedule +
Lock

Y

Y

Y

Y

Y

Y

Y

Y

Y

RDP + Local Schedule +
Lock + Disconnect

N

N

N

N

N

N

N

N

N

RDP + Local Schedule
+ Disconnect

N

N

N

N

N

N

N

N

N

RDP + Local Schedule +
LogOff

Y*

Y*

Y*

Y*

Y*

Y*

Y*

N

N

VM + RDP + Lock +
Deploy

Y

Y

Y

Y

Y

Y

Y

Y

Y

VM + RDP + Lock +
Disconnect + Deploy

N

N

N

N

N

N

N

N

N

VM + RDP +
Disconnect + Deploy

N

N

N

N

N

N

N

NA

NA

VM + RDP + LogOff +
Deploy

Y

Y

Y

Y

Y

Y

Y

NA

NA

VM + Lock + Deploy

Y

Y

Y

Y

Y

Y

Y

NA

NA

VM + LogOff + Deploy

Y

Y

Y

Y

Y

Y

Y

NA

NA

VM + RDP +
Local Schedule + Lock

Y

Y

Y

Y

Y

Y

Y

NA

NA

VM + RDP +
Local Schedule
+ LogOff

Y

Y

Y

Y

Y

Y

Y

NA

NA

VM + RDP +
Local Schedule + Lock
+ Disconnect

N

N

N

N

N

N

N

NA

NA

VM + RDP +
Local Schedule
+ Disconnect

N

N

N

N

N

N

N

NA

NA

* - Issues faced inconsistently.
Known Limitations:
1) Auto login will not work in LOGOFF mode on cloud VMs (Azure, Amazon, Verizon etc)
2) Auto login will not work in LOGOFF mode in Citrix and Terminal Server (Multi-user session systems)
3) Auto login will not work in DISCONNECTED RDP systems.

Sales hotline:
Toll Free (USA): 1.888.484.3535
International Customers: 1.408.834.7676

Address:
PO Box 41363
San Jose, CA 95160

Url: automationanywhere.co
Email: sales@automationanywhere.com
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