Manual Alcatel GO FLIP Quick Start Guide ENGLISH 11Apr2017

User Manual: Manual Alcatel Go Flip T-Mobile User Manual | Manual Device

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About this Manual...................................................

Table of Contents

Thank you for choosing Alcatel GoFlip™ (Model 4044W) device. In order to keep your device in its best condition,
please read this manual and keep it for future reference.

About this Manual..............................................................................................................1
1 Getting Started.............................................................................................................4
1.1
1.2
1.3
1.4

About Your Phone....................................................................................................... 11
2.1
2.2
2.3

Overview ...................................................................................................................................................................... 4
Setup............................................................................................................................................................................. 7
Home Screen.............................................................................................................................................................. 9
Status Bar..................................................................................................................................................................... 9
Power On/Off ...........................................................................................................................................................11
Charging..................................................................................................................................................................... 11
Battery........................................................................................................................................................................ 12

Application................................................................................................................ 13
3.1 Phone.......................................................................................................................................................................... 13
3.2 Contacts.....................................................................................................................................................................14
3.3 Messages...................................................................................................................................................................17
3.4 Email........................................................................................................................................................................... 18
3.5 Browser...................................................................................................................................................................... 20
3.6 Calendar..................................................................................................................................................................... 20
3.7 Camera....................................................................................................................................................................... 22
3.8 Gallery........................................................................................................................................................................ 22
3.9 Clock ..........................................................................................................................................................................23
3.10 Video........................................................................................................................................................................... 23
3.11 FM Radio....................................................................................................................................................................24
3.12 Music.......................................................................................................................................................................... 25

Personalize Your Phone.............................................................................................. 26
4.1
4.2
4.3
4.4

CJA61UB01AAA

Language................................................................................................................................................................... 26
Date & time................................................................................................................................................................26
Sounds ......................................................................................................................................................................26
Wallpaper, Brightness and Screen Timeout .......................................................................................................27
2

Security..................................................................................................................... 28
5.1
5.2
5.3

Account .................................................................................................................... 29
6.1
6.2

7
8
9

Screen lock................................................................................................................................................................28
SIM security..............................................................................................................................................................28
Anti-Theft.................................................................................................................................................................... 28

1
1.1

Getting Started.................................................
Overview

KaiOS account..........................................................................................................................................................29
Software Update.......................................................................................................................................................29

Camera

Safety and Use........................................................................................................... 30
Warranty................................................................................................................... 46
Troubleshooting�������������������������������������������������������������������������������������������������������� 47
Headset connector

Camera key
Mini-Screen
Volumn key

Charging port

Center soft key
OK

• Confirm an option (press the middle of the key)
• Press to access app list (Home screen)

Navigation key
Main screen

• Press to goes up, down, left or right menu

Messages key
• Press to access Messages app

Back/Clear key
• Press to return to the previous screen or close a dialog box
• Delete character (In Edit mode)
Center soft key
Left soft key

Right soft key

Messages key

Back/Clear key

Call key

End/Power key
Navigation key (up,
down, left, right)

Call key
• Press to make or pick up a call
• Press to enter call log

End/Power key
• Press to end a call or return to home screen
• Long press to Power on/off

Camera key
• Press to access the Camera app
• Press and hold the Camera key and Volume down key to capture a screenshot

Volume Keys
•
•
•
•
5

In call mode, adjusts the earpiece or headset volume
In Music/Video/Streaming mode, adjusts the media volume
In general mode, adjusts the ringtone volume
Mutes the ringtone of an incoming call
6

1.2

Setup

Inserting or removing the Nano SIM card and microSD

Setup your phone for the first time

You must insert your Nano SIM card to make phone calls using your network.

The first time you power on the phone, you should set the following options:

• To insert a SIM or MicroSD card into the card slot with the gold-colored contacts facing down.
• To remove the SIM or MicroSD card, push down the plastic spring and pull the SIM or MicroSD card out.

• Select language. See page 24.
• Connect to Wi-Fi.

Your phone only supports Nano SIM card. Do not attempt to insert other SIM types like Mini or Micro cards,
otherwise you may damage your phone.

• Create/Login a KaiOS Account. See page 26.
Note: Even if no SIM card is installed, your phone will still power on and you will be able to connect to a Wi-Fi network
and use some of the phone's features.

Removing or attaching back cover

Removing or inserting battery
SIM card

SD card

1.3

Home Screen

3G data service
Status bar
•Status/Notification indicators.

Airplane mode
Alarm set
Battery (charging)
Battery (Fully charged)
Missed call
New E-Mail

1.4

New message

Status Bar

From the status bar, you can view both phone status (to the right side) and notification information (to the left side).
Here is a list of the icons you might see and their meanings:
Icon

Status
Bluetooth® active
Wi-Fi® active
Vibrate
Network (full signal)
Network (roaming)
4G LTE data service
9

2
2.1

About Your Phone.............................................

Battery

To optimize your battery life, you may do the following:

Turn on power saving mode

Power On/Off

• Go to Settings > Device > Battery > Power Saving Mode > On

• Long press the End/Power key until the phone powers on/off. Type in your PIN code if necessary. Once
unlocked, Home screen is displayed.
• If you don't know your code or if you have forgotten it, contact your service provider. Do not store PIN code within
your phone, instead store PIN in a location that is accessible without using phone.

2.2

2.3

Charging

Lower screen brightness
• Go to Settings > Personalization > Display > Brightness
• Lower the brightness by pressing the Up/Down button

Screen timeout
•Go to Settings > Personalization > Display > Screen timeout > 30 seconds

Insert the small end of the charging cable into the charge port, and plug the charger into an electrical outlet.

3
3.1

Application......................................................

3.2

Contacts...........................................................................................

Contact List

Phone..............................................................................................

Making/Ending a Call

Contacts enables quick and easy access to the contact you want to reach.
You can access this function by pressing the Center Soft Key

from the Home screen and select Contacts icon

Dial the desired number, press the Call Key
to place the call, or select a contact from Contacts, and then press
the up and down of the Navigation Key to select the desired contact and press the Call Key. If you make a mistake,
you can delete the incorrect digits by pressing the Back/Clear Key . To hang up the call, press the End/Power
Key
.

• Press the Left Soft Key
• Press the Center Soft Key
• Press the Right Soft Key

in the contact list to create a new contact.
OK

to access contact's detail.
to access more options.

International call
To dial an international call, press and hold
to enter “+” in dial screen, then enter the international country prefix
.
followed by the full phone number and finally press the Call Key

Emergency call
If your phone has network coverage, dial emergency number and press the Call Key
This works even without a SIM card.

to make an emergency call.

Answering/Declining a Call
When you receive a call:
• Press the Left Soft Key
• Press the Right Soft Key

or Call Key
to answer;
or End/Power Key
to decline.

Adding a Contact
In contacts list screen, press the Left Soft Key

to access New Contact, and then you could edit new contact information.

To mute the ringtone volume of an incoming call, press the Volume Key.

Voicemail (1)
• Press and hold
(1)

to call voicemail.

Contact your network operator to check service availability.

When finished, press the Right Soft Key

and then press the Center Soft Key

to save.

Editing a Contact
In contacts list screen, press the Right Soft Key
Key to edit.

to access Options, select Edit contact, and press the Center Soft

Sharing a Contact
You can share a single contact with others by sending the contact's vCard to them via Email, Messages, and
Bluetooth.
to access Options, and then select Share.

Select a contact you want to share, press the Right Soft Key

Available Options
From the contact list, you may also call or send a message by pressing Options.

Settings

When finished, press the Right Soft Key

again to save.

• Sort contacts

Press the Center Soft Key

• Import contacts

Import contacts from SIM card, memory card, Gmail, and outlook.

• Export contacts

Export contacts to SIM card, memory card, and Bluetooth.

• Set ICE contacts

Add two contacts for making " In Case of Emergency" calls.

• Delete contacts

Delete one or more contacts at once.

Deleting a Contact
In contacts list screen, press the Right Soft Key
to access Options, select Delete contact, press the Center Soft
to delete.
Key , and then press the Right Soft Key
OK

to choose contacts sorted by first/last name.

Send a Message

3.3

Messages..........................................................................................

MMS enables you to send video clips, images, photos, contacts and sounds by pressing the Right Soft Key
other compatible phones and email addresses.

Use the messaging feature to send and receive text (SMS) and multimedia (MMS) messages.

An SMS will be converted to MMS automatically when media files (image, video, audio, etc.) are attached or email
addresses added.

Create a Message
• From the Home screen, press the Center Soft Key
directly from idle screen to enter Messages.
• Press the Left Soft Key

and select Messages icon

or press the Message Key

to write text messages.

• Enter the phone number of the recipient in the bar at the top of the page or press the Right Soft Key
recipients.

to add

• Press the Message bar to enter the text of the message.
• Press the Left Soft Key

to send text messages.

Type a Message
When in edit mode, the default input method is English letter. You can press
ABC/T9/123" mode.

key to switch among "Abc/abc/

• For normal text input, press a number key, 2-9, repeatedly until the desired character is displayed. If the next letter
your want is located on the same key as the present one, please wait until the cursor is displayed.
• To insert a punctuation mark or special character, please press
key.
• If you want to delete the already typed letters or symbols please press
press to delete at once.

3.4

to delete them one by one or long

Email................................................................................................

Setup E-Mail
You can access this function by pressing the Center Soft Key

from the Home screen and select Email.

An email wizard will guide you through the steps to set up an email account.
• Enter your name, email and password of the account you want to setup.

An SMS of more than 160 characters will be counted as an additional SMS. Specific letters character will
also increase the size of the SMS. This may cause multiple SMS to be sent to your recipient.

• Press the Right Soft Key
to access Next. If the account you entered is not provided by your service provider in
the phone, you will be prompted to manually setup your email.
• Alternatively, press the Left Soft Key

to access Manual setup.

• To add another email account, you can press the Right Soft Key
Add account.

to access Options/ Settings. And then select

Send E-Mail
• Press the Left Soft Key

Option 2. Change your settings to allow less secure apps
to compose a new email from the Inbox screen.

• Go to the "Less secure apps" https://www.google.com/settings/security/lesssecureapps section in My Account.

• Enter recipient(s) email address(es) in the To field.
• If necessary, press the Right Soft Key

• Next to "Access for less secure apps," select Turn on.

to add Cc/Bcc or add attachment to the message.

• Enter the subject and the content of the message.
• If you do not want to send the mail right away, you can press the Right Soft Key
touch the Back key to save a copy.
• Finally, the Left Soft Key

and select Save as draft or

to send.

Note: If you are seeing a “password incorrect” error when setting up your Gmail Account in Email app, please
review the following options:

• You can now setup your email using your username and password. If you continue to see a “password incorrect”
error, please proceed to Option 3.

Option 3. Access Gmail through browser
If you don’t want to change your security settings, please follow steps to access your Gmail:
• From the home page, press the OK button and press on the Browser. Enter https://www.google.com/gmail/ on
the browser URL tab.
• Enter your username and password to log in.

Option 1. Generate an App password
An App password is a 16-digit passcode that gives an app or device permission to access your Google Account. If
you use 2-Step-Verification and are seeing a “password incorrect” error when trying to access your Google Account,
an App password may solve the problem.

Steps to generate an App password:
• Visit your App passwords page https://myaccount.google.com/security/signinoptions/two-step-verification. You
may be asked to sign in to your Google Account.
• At the bottom, click Select app and choose the app you’re using.
• Click Select device and choose the device you’re using.

3.5

Browser............................................................................................

Using Browser, you can enjoy surfing the Web.
To access this function, press the Center Soft Key from the Home screen and select Browser.

3.6

Calendar...........................................................................................

• Select Generate.

Use the Calendar to keep track of important meetings, appointments, etc.

• Follow the instructions to enter the App password (the 16-character code in the yellow bar) on your device.

To access this function, press the Center Soft Key

• Select Done.

View Calender

• Once you are finished, you won’t see that App password code again. However, you will see a list of apps and
devices you’ve created App passwords for.

from the Home screen and select Calendar.

You can display the Calendar in Day, Week, Month view. Press the Right Soft Key

If generate an app password does not fix “Password incorrect” issue, please proceed to Option 2 or Option 3.

to change your Calendar view.

Day view

3.7

Week view
Month view

Camera.............................................................................................

Access the camera
• To access this function, press the Center Soft Key
Camera button that is on the right side of the device.

from the Home screen and select Camera or press the

To take a picture
• Go to Camera > Press ok.
• To zoom in/out when taking a picture, go to Camera > Press the +/- to zoom in/out and press OK.
• For Self Timer, go to Camera and press the Options button.

Create New Event
Press the Left Soft Key

3.8

to add new events from any Calendar view.

• Fill in all required information for this new event. If it is a whole-day event, you can select All-day Event.
• When finished, press the Right Soft Key

to save.

More important options are available by pressing the Right Soft Key

from the Calendar main screen:

• Go to date

To go to whatever date you want.

• Search

Search the event or schedule you added on Calendar.

• Calendar to display

To display offline calendar or not.

• Sync calendar

To sync calendar.

• Settings

To set a series of Calendar settings.

Gallery..............................................................................................

Gallery acts as a media player for you to view photos. You can also take a photo and a video by doing the following:

To take a picture
• Press the Center Soft Key

from the Home screen > Gallery > Press Take Photo.

• To zoom in/out when taking a picture, go to Gallery > Press Take Photo and Press the +/- to zoom in/out and
press OK.
• For Self Timer, go to Camera and press the Options button.

To take a video
• Go to Gallery > Press Take Photo and press the Right button to switch to video.

Event reminder
If a reminder is set for an event, the upcoming event icon
the reminder time arrives.
21

• To zoom in/out when taking a video, go to Gallery > Press Take Photo. Press the Right button to switch to video
and press the +/- to zoom in/out and press OK.

will appear on the Status bar as a notification when

3.9

Clock ................................................................................................

To set an alarm
• Press the Center Soft Key

from the Home screen > Clock.

• Press New Alarm and adjust time to the desired time.
• You may also adjust weather or not you would like the alarm to be repeated on a different day as well as adjust
sound, vibration and name of your alarm and press Save that is on the right side of the screen.

3.11 FM Radio...........................................................................................
Your phone is equipped with a radio(1) with RDS(2) functionality. You can use the application as a traditional radio with
saved channels or with parallel visual information related to the radio program on the display if you tune to stations
that offer Visual Radio service.
To access this function, press the Center Soft Key

• Adjust the hour, minute, and second of your timer.

from the Home screen and select FM Radio.

To use it, you must plug in your headset, which works as an antenna connected with your phone.

To set Timer
• Go to Clock and press the Right button to switch to Timer.

• Press the left/right side of Navigation key to decrease/increase 0.1MHz.
• Long press the left/right side of Navigation key to search and go to the nearest lower/higher frequency channel.

To set Stopwatch
• Go to Clock and press the Right button to switch to Stopwatch.

• Press the Right Soft Key
to add the channel to favorites and then the channel will be added a red star and
showed in the channel list. Or press the Right Soft Key to edit favorites channal or switch to speaker.

• Adjust the minute and second of your Stopwatch.

3.10 Video................................................................................................
Video acts as a media player for you to view videos.

Access the video record
• Press the Center Soft Key from the Home screen > Video or long press the Camera button that is on the right
side of the device and press the Right button to switch to video.
OK

To take a video
• Go to Video > Press Take Video.
• To zoom in/out when taking a picture, go to Video > Press Take Video and press the +/- to zoom in/out and
press OK.

(1)
(2)

The quality of the radio depends on the coverage of the radio station in that particular area.
Depending on your network operator and market.

3.12 Music................................................................................................
Using this menu, you can play music files stored on phone storage in your phone. Music files can be downloaded
from your computer to phone using a USB cable.
To access this function, press the Center Soft Key

from the Home screen and select Music.

4
4.1

Personalize Your Phone.....................................
Language

Your device can be operated using English and Spanish language.

To change the language:
• Go to Settings > Personalization > Language.
• Press the desired language preference.

4.2

Date & time

To change the Date&Time:
• Go to Settings > Personalization > Date&Time.
• Press on the Time option to adjust the time and minutes. You may also adjust the Time Zone as well as Time
Format on this page.

4.3

Sounds

To adjust volume:
• Press the Up/Down button that is located on the right side of the device to adjust the Ringtone & Notification
volume.
• You can also go to Setting > Personalization > Sound > Volume to adjust the volume for Media,
Ringtone&Notification and Alarm.

To adjust Tones
• Go to Setting > Personalization > Sound > Tones.
• Under Tones, you may select your preference on Vibrate, Ringtones, Alerts as well as Manage Tones.
25

To adjust Other Sounds
All other sounds that are related to Dial Pad, Camera and Sent Message can be adjusted to by doing the following:
• Go to Setting > Personalization > Sound > Other Sounds.

4.4

Wallpaper, Brightness and Screen Timeout

To adjust Wallpaper
• Go to Setting > Personalization > Display > Wallpaper
• Press Wallpaper to select from pre-loaded Wallpapers
• Press Gallery to select from Images that are stored on your device
• Press Camera to take a picture for the Wallpaper you would like to use/store

To adjust Brightness
• Go to Settings > Personalization > Display > Brightness
• Select desired brightness by pressing Up/Down buttons

To adjust Screen timeout

5
5.1

Security...........................................................
Screen lock

Screen lock allows you to set a 4-digit password which protects your phone from intrusions. Whoever turns on your
phone will be prompted to enter a password in order to access your device.

5.2

SIM security

A SIM PIN prevents access to the SIM card cellular data networks. When it's enabled, any device containing the SIM
card will request the PIN upon restart. A SIM PIN is not the same as the lock code used to unlock the device.

5.3

Anti-Theft

Only after KaiOS Account log in could anti-theft be enabled.

• Go to Settings > Personalization > Display > Screen timeout
• Select when you would like your screen to turn off

6
6.1

Account ..........................................................

Safety and Use..................................................

We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability
for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.

KaiOS account

To create a KaiOS account. Go to Settings > Account Manager > KaiOS Account
.Press to create a new account or sign in to an existing account.

6.2

Software Update

To access Software Updates, follow the steps below:
• Connect your device to a Wi-Fi network and make sure it has a strong data connection.
• Ensure your battery is fully charged before starting the software update. Your device’s current battery level can
be found on your device under Settings > Device > Battery.
• Select Settings > Device > Device Information > Update Phone > Update Firmware.
• Now your device has the latest version of the software.

EXPOSURE TO RADIO FREQUENCY SIGNALS
Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is ON,
it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications
Commissions (FCC) adopted RF exposure guidelines with safety levels for handheld wireless
phones. Those guidelines are consistent with the safety standards previously set by both U.S.
and international standards bodies:
ANSI C95.1 (1992) *
NCRP Report 86 (1986) *
ICNIRP (1996) *
Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature. For
example, over 120 scientists, engineers, and physicians from universities, government health agencies, and industry
reviewed the available body of research to develop the ANSI Standard (C951).
The design of your phone complies with the FCC guidelines (and those standards).
1: American National Standards Institute.
2: National Council on Radiation Protection and Measurements.
3: International Commission on Nonionizing Radiation Protection.

ANTENNA SAFETY
Use only the supplied or an approved replacement antenna. Unauthorized antennas, modifications, or attachments
could impair call quality, damage the phone, or result in violation of FCC regulations. Please contact your local dealer
for replacement antenna.
Do not use the phone with a damaged antenna. If a damaged antenna comes into contact with the skin, a minor burn
may result. Please contact your local dealer for replacement antenna.

DRIVING SAFETY
Talking on the phone while driving is extremely dangerous and is illegal in some states. Remember, safety comes
first. Check the laws and regulations on the use of phones in the areas where you drive. Always obey them. Also, if
using your phone while driving, please:
29

• Give full attention to driving. Driving safely is your first responsibility.
• Use hands-free operation, if available.
• Pull off the road and park before making or answering a call, if driving conditions so require.
If you must use the phone while driving, please use one-touch, speed dialing, and auto answer modes.
An airbag inflates with great force. DO NOT place objects, including both installed or portable wireless equipment,
in the area over the airbag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed
and the air bag inflates, serious injury could result.
WARNING: Failure to follow these instructions may lead to serious personal injury and possible property damage.

Your physician may be able to assist you in obtaining this information. Turn your phone OFF in healthcare facilities
when any regulations posted in these areas instruct you to do so. Hospitals or healthcare facilities may be using
equipment that could be sensitive to external RF energy.

VEHICLES
RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check
with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any
equipment that has been added to your vehicle.

POSTED FACILITIES

ELECTRONIC DEVICES

Turn your phone OFF where posted notices so require.

Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is ON, it receives
and also sends out radio frequency (RF) signals. Most modern electronic equipment is shielded from RF energy.
However, certain electronic equipment may not be shielded against the RF signals from your wireless phone.
Therefore, use of your phone must be restricted in certain situations.

OTHER SAFETY GUIDELINES

PACEMAKERS
The Health Industry Manufacturers Association recommends that a minimum separation of six (6”) inches
be maintained between a handheld wireless phone and a pacemaker to avoid potential interference with the
pacemaker. These recommendations are consistent with the independent research by and recommendations of
Wireless Technology Research. Persons with pacemakers:

AIRCRAFT
FCC regulations prohibit using your phone while in the air. Turn your phone OFF before boarding an aircraft. Always
request and obtain prior consent and approval of an authorized airline representative before using your phone
aboard an aircraft.
Always follow the instructions of the airline representative whenever using your phone aboard an aircraft, to prevent
any possible interference with airborne electronic equipment.

BLASTING AREAS

• ALWAYS keep the phone more than six inches from your pacemaker when the phone is turned on.

To avoid interfering with blasting operations, turn your phone OFF when in a “blasting area” or in areas posted: “Turn
off two-way radio.” Obey all signs and instructions.

• Do not carry the phone in a breast pocket.

POTENTIALLY EXPLOSIVE ATMOSPHERES

• Use the ear opposite the pacemaker to minimize the potential for interference.

Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want
to consult your service provider (or call the customer service line to discuss alternatives).

Turn your phone OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions.
Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas
such as gas stations; below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied
petroleum gas (such as propane or butane); areas where the air contains chemicals or particles, such as grain, dust,
or metal powders; and any other area where you would normally be advised to turn off your vehicle’s engine.

OTHER MEDICAL DEVICES

PRECAUTIONS

• If you have any reason to suspect that interference is taking place, turn your phone OFF immediately.

HEARING AIDS

If you use any other personal medical device, consult the manufacturer of your device to determine if they are
adequately shielded from external RF energy.

Your Handheld Portable Telephone is a high quality piece of equipment. Before operating, read all instructions and
cautionary markings on (1) USB AC Adapter (2) Battery.

Failure to follow the directions below could result in serious bodily injury and/or property damage due to battery
liquid leakage, fire or rupture.
• DO NOT use this equipment in an extreme environment where high temperature or high humidity exists.
• DO NOT abuse the equipment. Avoid striking, shaking or shocking. When not using, lay down the unit to avoid
possible damage due to instability.
• DO NOT expose this equipment to rain or spilled beverages.
• DO NOT use unauthorized accessories.
•D
O NOT disassemble the phone or its accessories. If service or repair is required, return unit to an authorized
cellular service center. If unit is disassembled, the risk of electric shock or fire may result.
• DO NOT short-circuit the battery terminals with metal items etc.

SAFETY INFORMATION FOR FCC RF EXPOSURE
WARNING! READ THIS INFORMATION BEFORE USING
CAUTIONS
In August 1996 the Federal Communications Commission (FCC) of the United States with its action in Report and
Order FCC 96-326 adopted an updated safety standard for human exposure to radio frequency electromagnetic
energy emitted by FCC regulated transmitters. Those guidelines are consistent with the safety standard previously
set by both U.S. and international standards bodies.
The design of this phone complies with the FCC guidelines and these international standards.

BODY-WORN OPERATION
This device was tested for typical body-worn operations with the back of the phone kept 1 cm. from the body.
To maintain compliance requirements, use only belt-clips, holsters or similar accessories that maintain a 1 cm
separation distance between the user's Body and the back of the phone, including the antenna.
The use of belt-clips, holsters and similar accessories should not contain metallic components in its assembly. The
use of accessories that do not satisfy these requirements may not comply with FCC RF exposure requirements, and
should be avoided.
For more information about RF exposure, please visit the FCC website at http://www.fcc.gov

Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission
limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission of the U.S.
Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for
the general population. The guidelines are based on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons, regardless of age and health.
The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption
Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg. * Tests for SAR are conducted with the phone transmitting at
its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified
power level, the actual SAR level of the phone while operating can be well below the maximum value. This is because
the phone is designed to operate at multiple power levels so as to use only the power required to reach the network.
In general, the closer you are to a wireless base station antenna, the lower the power output.
Before a phone model is available for sale to the public, it must be tested and certified to the FCC that it does not
exceed the limit established by the government adopted requirement for safe exposure. The tests are performed in
positions and locations (e.g., at the ear and worn on the body) as required by the FCC for each model. The highest
SAR value for this model phone when tested for use at the ear is 0.53 W/Kg and when worn on the body is 1.43
W/Kg. (Body-worn measurements differ among phone models, depending upon available accessories and FCC
requirements). While there may be differences between the SAR levels of various cellphones and at various positions,
they all meet the government requirement for RF exposure.
For body-worn operation, the cellphone meets FCC RF exposure guidelines provided that it is used with a nonmetallic accessory with the handset at least 15 mm from the body. Use of other accessories may not ensure
compliance with FCC RF exposure guidelines.
SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of
http://www.fcc.gov/oet/ea after searching on JYCBLADE.
Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications
Industry Association (CTIA) web-site at http://www.ctia.org.
* In the United States and Canada, the SAR limit for mobile phones used by the public is 1.6 watts/kg (W/kg)
averaged over one gram of tissue. The standard incorporates a substantial margin of safety to give additional
protection for the public and to account for any variations in measurements.

SAR INFORMATION
THIS MODEL PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR
EXPOSURE TO RADIO WAVES.
33

For this device, the highest reported SAR value for usage near the body is:
Maximum SAR for this model and conditions under which it was recorded
1.43 W/Kg

Alcatel 4044W(Body-worn)

HEARING AID COMPATIBILITY (HAC) FOR WIRELESS

HOW WILL I KNOW IF MY HEARING AID WILL WORK WITH A PARTICULAR DIGITAL WIRELESS
PHONE?
You’ll want to try a number of wireless phones so that you can decide which works the best with your hearing aids.
You may also want to talk with your hearing aid professional about the extent to which your hearing aids are immune
to interference, if they have wireless phone shielding, and whether your hearing aid has a HAC rating.

TELECOMMUNICATIONS DEVICES
OUR COMMITMENT
We believe that all of our customers should be able to enjoy the benefits of digital wireless technologies. We are
committed to providing a selection of compatible devices for our customers who wear hearing aids.
THIS PHONE HAS A HAC RATING OF M4/T4. Reference ANSI C63.19 (2011).
FCC ID: 2ACCJN011

FOR MORE INFORMATION ABOUT HEARING AIDS AND DIGITAL WIRELESS PHONE

WHAT IS HEARING AID COMPATIBILITY?

FDA CONSUMER UPDATE

The Federal Communications Commission has implemented rules and a rating system designed to enable people
who wear hearing aids to effectively use these wireless telecommunications devices. The standard for compatibility
of digital wireless phones with hearing aids is set forth in American National Standard Institute (ANSI) standard
C63.19. There are two sets of ANSI standards with ratings from one to four (four being the best rating): an “M”
rating for reduced interference making it easier to hear conversations on the phone when using the hearing aid
microphone, and a “T” rating that enables the phone to be used with hearing aids operating in the telecoil mode thus
reducing unwanted background noise.

1. Do wireless phones pose a health hazard?

HOW WILL I KNOW WHICH WIRELESS PHONES ARE HEARING AID COMPATIBLE?
The Hearing Aid Compatibility rating is displayed on the wireless phone box.
A phone is considered Hearing Aid Compatible for acoustic coupling (microphone mode) if it has an “M3” or “M4”
rating. A digital wireless phone is considered Hearing Aid Compatible for inductive coupling (telecoil mode) if it has
a “T3” or “T4” rating.
This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses.
However, there may be some newer wireless technologies used in this phone that have not been tested yet for use
with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using
your hearing aid or cochlear implant to determine if you hear any interfering noise. Consult your service provider
about its return and exchange policies and for information on hearing aid compatibility.

• FCC Hearing Aid Compatibility and Volume Control – http://www.fcc.gov/cgb/dro/hearing.html
• Hearing Loss Association of America – http://www.hearingloss.org/learn/cellphonetech.asp
• CTIA – http://www.accesswireless.org/Disability-Categories/Hearing.aspx
• Gallaudet University, RERC – http://tap.gallaudet.edu/voice
U.S. FOOD AND DRUG ADMINISTRATION - CENTER FOR DEVICES AND
RADIOLOGICAL
HEALTH CONSUMER UPDATE ON WIRELESS PHONES
The available scientific evidence does not show that any health problems are associated with using wireless phones.
There is no proof, that wireless phones are absolutely safe. They also emit very low levels of RF when in the idle mode.
Whereas high levels of RF can produce health effects (by heating tissue), exposure to low level RF that does not
produce heating effects causes no known adverse health effects. Many studies of low level RF exposures have not
found any biological effects. Some studies have suggested that some biological effects may occur, but such findings
have not been confirmed by additional research. In some cases, other researchers have had difficulty in reproducing
those studies, or in determining the reasons for inconsistent results.

2. What is FDA’s role concerning the safety of wireless phones?
Under the law, FDA does not review the safety of radiation-emitting consumer products such as wireless phones
before they can be sold, as it does with new drugs or medical devices. However, the agency has authority to take
action if wireless phones are shown to emit radiofrequency energy (RF) at a level that is hazardous to the user. In such
a case, FDA could require the manufacturers of wireless phones to notify users of the health hazard and to repair,
replace or recall the phones so that the hazard no longer exists. Although the existing scientific data do not justify
FDA regulatory actions, FDA has urged the wireless phone industry to take a number of steps, including the following:
• Support needed research into possible biological effects of RF of the type emitted by wireless phones;

• Design wireless phones in a way that minimizes any RF exposure to the user that is not necessary for device
function;
and
• Cooperate in providing users of wireless phones with the best possible information on possible effects of wireless
phone use on human health.
FDA belongs to an interagency working group of the federal agencies that have responsibility for different aspects
of RF safety to ensure coordinated efforts at the federal level. The following agencies belong to this working group:
• National Institute for Occupational Safety and Health
• Environmental Protection Agency
• Federal Communications Commission
• Occupational Safety and Health Administration
• National Telecommunications and Information Administration
The National Institutes of Health participates in some inter-agency working group activities, as well. FDA shares
regulatory responsibilities for wireless phones with the Federal Communications Commission (FCC). All phones
that are sold in the United States must comply with FCC safety guidelines that limit RF exposure. FCC relies on FDA
and other health agencies for safety questions about wireless phones. FCC also regulates the base stations that the
wireless phone networks rely upon. While these base stations operate at higher power than do the wireless phones
themselves, the RF exposures that people get from these base stations are typically thousands of times lower than
those they can get from wireless phones. Base stations are thus not the subject of the safety questions discussed
in this document.

3. What kinds of phones are the subject of this update?
The term “wireless phone” refers here to hand-held wireless phones with built-in antennas, often called “cell,”
“mobile,” or “PCS” phones. These types of wireless phones can expose the user to measurable radiofrequency
energy (RF) because of the short distance between the phone and the user's head. These RF exposures are limited
by Federal Communications Commission safety guidelines that were developed with the advice of FDA and other
federal health and safety agencies. When the phone is located at greater distances from the user, the exposure to RF
is drastically lower because a person’s RF exposure decreases rapidly with increasing distance from the source. The
so-called “cordless phones,” which have a base unit connected to the telephone wiring in a house, typically operate
at far lower power levels, and thus produce RF exposures far below the FCC safety limits.

4. What are the results of the research done already?
The research done thus far has produced conflicting results, and many studies have suffered from flaws in
their research methods. Animal experiments investigating the effects of radiofrequency energy (RF) exposures
characteristic of wireless phones have yielded conflicting results that often cannot be repeated in other laboratories.
A few animal studies, however, have suggested that low levels of RF could accelerate the development of cancer in
laboratory animals. However, many of the studies that showed increased tumor development used animals that had
been genetically engineered or treated with cancer-causing chemicals so as to be predisposed to develop cancer in
the absence of RF exposure. Other studies exposed the animals to RF for up to 22 hours per day. These conditions
are not similar to the conditions under which people use wireless phones, so we don’t know with certainty what
the results of such studies mean for human health. Three large epidemiology studies have been published since
December 2000. Between them, the studies investigated any possible association between the use of wireless
phones and primary brain cancer, glioma, meningioma, or acoustic neu-roma, tumors of the brain or salivary gland,
leukemia, or other cancers. None of the studies demonstrated the existence of any harmful health effects from
wireless phone RF exposures. However, none of the studies can answer questions about long-term exposures, since
the average period of phone use in these studies was around three years.

5. What research is needed to decide whether RF exposure from wireless phones poses a health
risk?
A combination of laboratory studies and epidemiological studies of people actually using wireless phones would
provide some of the data that are needed. Lifetime animal exposure studies could be completed in a few years.
However, very large numbers of animals would be needed to provide reliable proof of a cancer promoting effect if
one exists. Epidemiological studies can provide data that is directly applicable to human populations, but 10 or more
years’ follow-up may be needed to provide answers about some health effects, such as cancer. This is because the
interval between the time of exposure to a cancer-causing agent and the time tumors develop - if they do -may be
many, many years. The interpretation of epidemiological studies is hampered by difficulties in measuring actual RF
exposure during day-to-day use of wireless phones. Many factors affect this measurement, such as the angle at which
the phone is held, or which model of phone is used.

6. What is FDA doing to find out more about the possible health effects of wireless phone RF?

8. What has FDA done to measure the radiofrequency energy coming from wireless phones?

FDA is working with the U.S. National Toxicology Program and with groups of investigators around the world to
ensure that high priority animal studies are conducted to address important questions about the effects of exposure
to radiofrequency energy (RF). FDA has been a leading participant in the World Health Organization International
Electromagnetic Fields (EMF) Project since its inception in 1996. An influential result of this work has been the
development of a detailed agenda of research needs that has driven the establishment of new research programs
around the world. The Project has also helped develop a series of public information documents on EMF issues.
FDA and the Cellular Telecommunications & Internet Association (CTIA) have a formal Cooperative Research and
Development Agreement (CRADA) to do research on wireless phone safety. FDA provides the scientific oversight,
obtaining input from experts in government, industry, and academic organizations. CTIA-funded research is
conducted through contracts to independent investigators. The initial research will include both laboratory studies
and studies of wireless phone users. The CRADA will also include a broad assessment of additional research needs
in the context of the latest research developments around the world.

The Institute of Electrical and Electronic Engineers (IEEE) is developing a technical standard for measuring the
radiofrequency energy (RF) exposure from wireless phones and other wireless handsets with the participation and
leadership of FDA scientists and engineers. The standard, “Recommended Practice for Determining the SpatialPeak Specific Absorption Rate (SAR) in the Human Body Due to Wireless Communications Devices: Experimental
Techniques,” sets forth the first consistent test methodology for measuring the rate at which RF is deposited in the
heads of wireless phone users. The test method uses a tissue-simulating model of the human head. Standardized
SAR test methodology is expected to greatly improve the consistency of measurements made by different
laboratories on the same phone. SAR is the measurement of the amount of energy absorbed in tissue, either by the
whole body or a small part of the body. It is measured in watts/kg (or milliwatts/g) of matter. This measurement is
used to determine whether a wireless phone complies with safety guidelines.

7. How can I find out how much radiofrequency energy exposure I can get by using my wireless
phone?
All phones sold in the United States must comply with Federal Communications Commission (FCC) guidelines that
limit radiofrequency energy (RF) exposures. FCC established these guidelines in consultation with FDA and the
other federal health and safety agencies. The FCC limit for RF exposure from wireless telephones is set at a Specific
Absorption Rate (SAR) of 1.6 watts per kilogram (1.6 W/kg). The FCC limit is consistent with the safety standards
developed by the Institute of Electrical and Electronic Engineering (IEEE) and the National Council on Radiation
Protection and Measurement. The exposure limit takes into consideration the body’s ability to remove heat from the
tissues that absorb energy from the wireless phone and is set well below levels known to have effects. Manufacturers
of wireless phones must report the RF exposure level for each model of phone to the FCC. The FCC website (http://
www.fda.gov (under “c” in the subject index, select Cell Phones > Research)) gives directions for locating the FCC
identification number on your phone so you can find your phone’s RF exposure level in the online listing.

9. What steps can I take to reduce my exposure to radiofrequency energy from my wireless phone?
If there is a risk from these products—and at this point we do not know that there is—it is probably very small. But if
you are concerned about avoiding even potential risks, you can take a few simple steps to minimize your exposure to
radiofrequency energy (RF). Since time is a key factor in how much exposure a person receives, reducing the amount
of time spent using a wireless phone will reduce RF exposure.
• If you must conduct extended conversations by wireless phone every day, you could place more distance
between your body and the source of the RF, since the exposure level drops off dramatically with distance.
For example, you could use a headset and carry the wireless phone away from your body or use a wireless phone
connected to a remote antenna. Again, the scientific data do not demonstrate that wireless phones are harmful. But
if you are concerned about the RF exposure from these products, you can use measures like those described above
to reduce your RF exposure from wireless phone use.

10. What about children using wireless phones?
Scientific evidence does not show a danger to users of wireless phones, including children and teenagers. If you want
to take steps to lower exposure to radiofrequency energy (RF), the measures described above would apply to children
and teenagers using wireless phones. Reducing the time of wireless phone use and increasing the distance between
the user and the RF source will reduce RF exposure. Some groups sponsored by other national governments have
advised that children be discouraged from using wireless phones at all. For example, the government in the United
Kingdom distributed leaflets containing such a recommendation in December 2000. They noted that no evidence
exists that using a wireless phone causes brain tumors or other ill effects. Their recommendation to limit wireless
phone use by children was strictly precautionary; it was not based on scientific evidence that any health hazard exists.
40

11. What about wireless phone interference with medical equipment?
Radiofrequency energy (RF) from wireless phones can interact with some electronic devices. For this reason,
FDA helped develop a detailed test method to measure electromagnetic interference (EMI) of implanted cardiac
pacemakers and defibrillators from wireless telephones. This test method is now part of a standard sponsored by
the Association for the Advancement of Medical instrumentation (AAMI). The final draft, a joint effort by FDA, medical
device manufacturers, and many other groups, was completed in late 2000. This standard will allow manufacturers
to ensure that cardiac pacemakers and defibrillators are safe from wireless phone EMI. FDA has tested hearing aids
for interference from handheld wireless phones and helped develop a voluntary standard sponsored by the Institute
of Electrical and Electronic Engineers (IEEE). This standard specifies test methods and performance requirements
for hearing aids and wireless phones so that that no interference occurs when a person uses a “compatible” phone
and a “compatible” hearing aid at the same time. This standard was approved by the IEEE in 2000. FDA continues to
monitor the use of wireless phones for possible interactions with other medical devices. Should harmful interference
be found to occur, FDA will conduct testing to assess the interference and work to resolve the problem.

12. Where can I find additional information?
For additional information, please refer to the following resources:
• F DA web page on wireless phones (http://www.fda.gov/Radiation-EmittingProducts/RadiationEmittingProducts
andProcedures/HomeBusinessandEntertainment/CellPhones/default.htm)
• Federal Communications Commission (FCC) RF Safety Program (http://www.fcc.gov/oet/rfsafety)
• International Commission on Non-Ionizing Radiation Protection (http://www.icnirp.de)
• World Health Organization (WHO) International EMF Project (http://www.who.int/peh-emf/en/)
• National Radiological Protection Board (UK) (http://www.hpa.org.uk/radiation/)

AVOID POTENTIAL HEARING LOSS
Prolonged exposure to loud sounds (including music) is the most common cause of preventable hearing loss.
Some scientific research suggests that using portable audio devices, such as portable music players and cellular
telephones, at high volume settings for long durations may lead to permanent noise-induced hearing loss. This
includes the use of headphones (including headsets, earbuds and Bluetooth® or other wireless devices). Exposure
to very loud sound has also been associated in some studies with tinnitus (a ringing in the ear), hypersensitivity to
sound and distorted hearing. Individual susceptibility to noise-induced hearing loss and other potential hearing
problems varies.

The amount of sound produced by a portable audio device varies depending on the nature of the sound, the device,
the device settings and the headphones. You should follow some commonsense recommendations when using any
portable audio device:
• Set the volume in a quiet environment and select the lowest volume at which you can hear adequately.
• When using headphones, turn the volume down if you cannot hear the people speaking near you or if the person
sitting next to you can hear what you are listening to.
• Do not turn the volume up to block out noisy surroundings. If you choose to listen to your portable device in a
noisy environment, use noise-cancelling headphones to block out background environmental noise.
• Limit the amount of time you listen. As the volume increases, less time is required before your hearing could be
affected.
• Avoid using headphones after exposure to extremely loud noises, such as concerts, that might cause temporary
hearing loss. Temporary hearing loss might cause unsafe volumes to sound normal.
• Do not listen at any volume that causes you discomfort. If you experience ringing in your ears, hear muffled
speech or experience any temporary hearing difficulty after listening to your portable audio device, discontinue
use and consult with your doctor.

YOU CAN OBTAIN ADDITIONAL INFORMATION ON THIS SUBJECT FROM THE FOLLOWING
SOURCES:
AMERICA ACADEMY OF AUDIOLOGY
11730 Plaza American Drive, Suite 300
Reston, VA 20190
Voice: 800-AAA-2336
Email: infoaud@audiology.org
Internet: http://www.audiology.org

NATIONAL INSTITUTE ON DEAFNESS AND OTHER COMMUNICATION

INFORMATION ABOUT SAFEGUARDING HANDSETS

DISORDERS
NATIONAL INSTITUTES OF HEALTH:
31 Center Drive, MSC 2320
Bethesda, MD USA 20892-2320
Voice: (301) 496-7243
Email: wengerj@nidcd.nih.gov
Internet: http://www.nidcd.nih.gov/health/hearing

We encourage customers to take appropriate measures to secure their handsets and invite them to take advantage
of the features available on this handset to help secure it from theft and/or other unauthorized access and use. This
handset has a locking function (e.g., user-defined codes or patterns) that can serve as a first line of defense against
unauthorized use or access to stored information. Your service provider may also offer remote locking and wiping
capabilities as an additional service against theft, contact your service provider for availability of this service.
Mobile Security: Capable phone required; technical limitations may prevent certain features (e.g., LOCK) from
working on certain phones. Enabling the location history features of Mobile Security can cause your phone’s battery
life to diminish more quickly. Device must be powered on, have text messaging capability, and be within the T-Mobile
coverage area for Mobile Security features to function. Data usage applies for download and use of Mobile Security.
As with other software, Mobile Security may be disabled or uninstalled by other applications, software, devices or
hacking. In this event the protective features of Mobile Security may not function properly. In addition, even though
installed, Mobile Security may not function properly due to other prior installed software on your device.

CENTERS FOR DISEASE CONTROL AND PREVENTION
1600 Clifton Rd. Atlanta, GA 30333, USA
Voice: 800-CDC-INFO (800-232-4636)
Internet: http://www.cdc.gov/niosh/topics/noise/default.html

FCC COMPLIANCE INFORMATION
This device complies with Part 15 of FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received. Including interference that may cause undesired operation.

INFORMATION TO THE USER
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful Interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful Interference to radio communications. However,
there is no guarantee that interference will not occur in a particular Installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet of a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for assistance.
CAUTION: Change or modification not approved by the party responsible for compliance could void the users
authority to operate the equipment. Connection of peripherals requires the use of grounded shielded signal cables.
43

LICENSES
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks
by TCL Communication Ltd. and its affiliates is under license. Other trademarks and trade names are
those of their respective owners.

Warranty..........................................................

Alcatel 4044W Bluetooth® Declaration ID D032964

For Warranty information and support, please visit http://www.alcatelonetouch.us/product-support. You can also call
Alcatel [US] Customer Support at 1-855-368-0829 to request a hard copy of the warranty.

The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.

Electronic Recycling:
For more information on Electronic Recycling, please:

Google, the Google logo, Android, the Android logo, Google SearchTM, Google MapsTM, GmailTM, YouTube,
Android Market, Google Latitude TM and Hangout TM are trademarks of Google Inc.
You have purchased a product which uses the open source (http://opensource.org/) programs mtd, msdosfs,
netfilter/iptables and initrd in object code and other open source programs licensed under the GNU General Public
License and Apache License. We will provide you with a complete copy of the corresponding source codes upon
request within a period of three years from the distribution of the product by TCL.
You may download the source codes from http:// sourceforge.net/projects/alcatel/files/. The provision of the source
code is free of charge from internet.

1) Visit Alcatel Electronic Recycling Program website at http://www.alcatelonetouch.us/Electronic-RecyclingProgram-Accessibility-and-Compliance/b/11522543011, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a safe and convenient battery recycling program. For more information
on our Battery Recycling Program, please visit the USA and Canada website at http:// www.alcatelonetouch.us/
battery-recycling and http:// www.alcatelonetouch.ca/battery-recycling.

For more information on using this phone or to view frequently asked questions, please visit
www.alcatelonetouch.com

Troubleshooting����������������������������������������������

Before contacting the service center, follow the instructions below:
• You are advised to fully charge (

) the battery for optimal operation.

• Avoid storing large amounts of data in your phone as this may affect its performance.
• Use Factory reset and the upgrade tool to perform phone formatting or software upgrading.
Note: All Users phone data including contacts, photos, messages, files and downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone data and profile before Factory rest.

• Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.

Invalid SIM card
• Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).

The following are the most asked questions:

My phone has not responded for several minutes
• Restart your phone by pressing and holding the End/power key.

My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and make sure the End/power key is not
mis-contacted due to unlocked screen.
• Check the battery charge level.

• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.

Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched

• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network is not overloaded or unavailable.
• Check your subscription status with your service provider (credit, SIM card valid, etc.).

My phone cannot charge properly
• Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C (32°F) to +45°C (113°F)).
• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed
• Try connecting in another location.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.

• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.

Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).
• Check your subscription status with your service provider (credit, SIM card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.

• Try selecting the available network(s) manually.
47

The caller’s name/number does not appear when a call is received

I am unable to send and receive MMS

• Check that you have subscribed to this service with your service provider.

• Check your phone memory availability as it might be full.

• Your caller has concealed his/her name or number.

• Contact your service provider to check service availability and check MMS parameters.
• Verify the server center number or your MMS profile with your service provider.

I cannot find my contacts

• The server center may be swamped, try again later.

• Make sure your SIM card is not broken.

SIM card PIN locked

• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.

• Contact your service provider to obtain the PUK code (Personal Unblocking Key).

The sound quality of the calls is poor

I am unable to download new files

• You can adjust the volume during a call by pressing the Volume Up/Down key.
• Check the network strength

• Make sure there is sufficient phone memory for your download.
• Check your subscription status with your service provider.

• Make sure that the receiver, connector or speaker on your phone is clean.

I am unable to use the features described in the manual
• Check with your service provider to make sure that your subscription includes this service.
• Make sure this feature does not require an Alcatel accessory.

When I select a number from my contacts, the number cannot be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign country.

I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts.

My callers are unable to leave messages on my voicemail
• Contact your service provider to check service availability.

I cannot access my voicemail
• Make sure your service provider's voicemail number is correctly entered in "Voicemail number".
• Try later if the network is busy.

The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two phones are within Bluetooth’s detection range.

How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3.5 hours).
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication.
• Switch off the backlight upon request.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their auto-check interval.
• Exit background-running applications if they are not being used for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.

The phone will become warm following prolonged calls, game playing, internet surfing or running
other complex applications.
• This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your
phone return to normal temperatures.

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