U5 HD_5047Y_5047D_5047I_5047U_UM_Eng_EN_06_171101 Alcatel Hd Manual

2018-01-25

: Alcatel-U5-Hd-Manual alcatel-u5-hd-manual 3940 manuals phones

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For more information on how to use the phone, please go to www.alcatel-mobile.com and download the
complete user manual. Moreover, on the website, you can also find answers to frequently asked questions,
upgrade the software via Mobile Upgrade, and so much more.

Note:
This is a user manual for alcatel U5 HD 5047Y,5047D,5047I,5047U.
Help
Refer to the following resources to get more FAQ, software, and service
information.

Table of Contents
Safety and use ...................................................................... 6

To learn about

Follow these steps

Radio waves ........................................................................14

Consulting FAQ

Go to
http://www.alcatel-mobile.com/global-en/
support/topFaq.json

Licences................................................................................20

Updating your phone’s
software

Update through the Updates app on your
device.
To download the software update tool onto
your PC, go to
http://www.alcatel-mobile.com/global-en/
support/softwareUpgrade/list

Your mobile .................................................................26
1.1 Keys and connectors.......................................26
1.2 Getting started .................................................30
1.3 Home screen.....................................................31

Finding your serial
number or IMEI

You can find your serial number or International
Mobile Equipment Identity (IMEI) on the
packaging materials. Or, on the phone, choose
Settings > About phone > Status.

Text input ....................................................................42
2.1 Using the onscreen keyboard .......................42
2.2 Text editing ........................................................44

Obtaining warranty
service

First follow the advice in this guide. Then check
hotlines and repair centres information through
http://www.alcatel-mobile.com/global-en/
support/repairResult

Viewing legal
information

On the phone, go to Settings > About phone >
Legal information.

Call, Call log and Contacts ......................................45
3.1 Call ......................................................................45
3.2 Call log ...............................................................51
3.3 Contacts .............................................................51

Using ONETOUCH
Cloud

Open User Centre, then touch More info. For
an online User Centre tutorial (may not be
available in all areas), go to
http://my.alcatelonetouch.com/personalcloud/
loginPage?reqUrl=/dashboard/index.

Messaging and Email ................................................59
4.1 Messaging ..........................................................59
4.2 Email ...................................................................63

Calendar, Clock, and Calculator .............................65
5.1 Calendar .............................................................65
5.2 Clock ...................................................................67
2

Using other alcatel apps Go to
http://www.alcatel-mobile.com/global-en/
apps/appsList

General information ..........................................................22

5.3
6

Calculator...........................................................69

Getting connected ....................................................71
6.1 Connecting to the internet............................71
6.2 Connecting to a Bluetooth device ...............74
6.3 Connecting to a computer via USB .............76
6.4 Sharing your phone's mobile data connection ...76
6.5 Connecting to virtual private networks ......77
6.6 Connecting with devices through NFC ......79
Multimedia applications...........................................80
7.1 Camera ...............................................................80
7.2 Gallery ................................................................85
7.3 Music ..................................................................88
Others ..........................................................................90
8.1 Files .....................................................................90
8.2 Sound Recorder................................................91
8.3 Radio ...................................................................91
8.4 Other applications ...........................................93

9.7
9.8
9.9
9.10

Play Music .........................................................96
Duo .....................................................................96
Photos ................................................................97
Keep ....................................................................97

10 Settings ........................................................................98
10.1 Wireless & networks .......................................98
10.2 Device ............................................................. 101
10.3 Personal .......................................................... 103
10.4 System ............................................................. 107
11 Making the most of your phone ......................... 108
11.1 FOTA Upgrade............................................... 108
12 Accessories .............................................................. 109
13 Warranty................................................................... 110
14 Troubleshooting ...................................................... 113
15 Specifications .......................................................... 122

Google applications ..................................................94
9.1 Chrome ..............................................................94
9.2 Gmail...................................................................94
9.3 Maps ...................................................................95
9.4 YouTube ..............................................................95
9.5 Play Store ...........................................................95
9.6 Drive ...................................................................96
3

Safety and use ...............................
We recommend that you read this chapter carefully
before using your phone. The manufacturer disclaims any
liability for damage, which may result as a consequence
of improper use or use contrary to the instructions
contained herein.

TRAFFIC SAFETY:

This product meets applicable national
SAR limits of 2.0 W/kg. The specific
maximum SAR values can be found on
page 15 of this user guide.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 5 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not making a phone call.

PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your device near
your ear while the loudspeaker is in use.
5

Given that studies show that using a phone while driving
a vehicle constitutes a real risk, even when the handsfree kit is used (car kit, headset...), drivers are requested
to refrain from using their phone when the vehicle is
not parked.
When driving, do not use your phone and headset to
listen to music or to the radio. Using a headset can be
dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic
waves that can interfere with the vehicle’s electronic
systems such as ABS anti-lock brakes or airbags. To
ensure that there is no problem:
- Do not place your phone on top of the dashboard or
within an airbag deployment area;
- Check with your car dealer or the car manufacturer to
make sure that the dashboard is adequately shielded
from phone RF energy.
6

CONDITIONS OF USE:
You are advised to switch off the phone from time to
time to optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care
facilities, except in designated areas. As with many other
types of equipment now in regular use, phones can
interfere with other electrical or electronic devices, or
equipment using radio frequency.
Switch the phone off when you are near gas or
flammable liquids. Strictly obey all signs and instructions
posted in a fuel depot, petrol station, or chemical plant,
or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least
15 cm from any medical device such as a pacemaker, a
hearing aid, or an insulin pump, etc.. In particular when
using the phone, you should hold it against the ear on
the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding
your phone to your ear. Also move the phone away from
your ear while using the "hands-free" mode because the
amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the
phone and accessories without supervision.

If your phone has a removable cover, note that your
phone may contain substances that could create an
allergic reaction.
If your phone is a unibody device, the back cover and
battery are not removable. If you disassemble your
phone the warranty will not apply. Disassembling the
phone may damage the battery, and may cause leakage
of substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean
and dust-free place.
Do not allow your phone to be exposed to adverse
weather or environmental conditions (moisture, humidity,
rain, infiltration of liquids, dust, sea air, etc.). The
manufacturer’s recommended operating temperature
range is -10°C (14°F) to +55°C (131°F).
At over 55°C (131°F) the legibility of the phone’s display
may be impaired, though this is temporary and not
serious.
Do not open, dismantle, or attempt to repair your phone
yourself.
Do not drop, throw, or bend your phone.
Do not use the phone if the glass screen is damaged,
cracked, or broken to avoid any injury.
Do not paint it.

Use only batteries, battery chargers, and accessories
which are recommended by TCL Communication Ltd. and
its affiliates and are compatible with your phone model.
TCL Communication Ltd. and its affiliates disclaim any
liability for damage caused by the use of other chargers
or batteries.
Remember to make backup copies or keep a written
record of all important information stored on your
phone.
Some people may suffer epileptic seizures or blackouts
when exposed to flashing lights, or when playing video
games. These seizures or blackouts may occur even if a
person never had a previous seizure or blackout. If you
have experienced seizures or blackouts, or if you have a
family history of such occurrences, please consult your
doctor before playing video games on your phone or
enabling a flashing-lights feature on your phone.
Parents should monitor their children’s use of video
games or other features that incorporate flashing
lights on the phones. All persons should discontinue
use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms,
please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired
or need sleep;

- Take a minimum of a 15-minute break hourly;
- Play in a room in which all lights are on;
- Play at the farthest distance possible from the screen;
- If your hands, wrists, or arms become tired or sore
while playing, stop and rest for several hours before
playing again;
- If you continue to have sore hands, wrists, or arms
during or after playing, stop the game and see a doctor.
When you play games on your phone, you may
experience occasional discomfort in your hands, arms,
shoulders, neck, or other parts of your body. Follow the
instructions to avoid problems such as tendinitis, carpal
tunnel syndrome, or other musculoskeletal disorders.

PRIVACY:
Please note that you must respect the laws and regulations
in force in your jurisdiction or other jurisdiction(s) where
you will use your phone regarding taking photographs
and recording sounds with your phone. Pursuant to
such laws and regulations, it may be strictly forbidden to
take photographs and/or to record the voices of other
people or any of their personal attributes, and reproduce
or distribute them, as this may be considered to be an
invasion of privacy. It is the user's sole responsibility
to ensure that prior authorisation has been obtained,
if necessary, in order to record private or confidential
conversations or take a photograph of another person;
the manufacturer, the seller or vendor of your phone
(including the operator) disclaim any liability which may
result from improper use of the phone.

BATTERY:
Following air regulation, the battery of your product is
not charged. Please charge it first.
For a non-unibody device:
Observe the following precautions:
- Do not attempt to open the battery (due to the risk of
toxic fumes and burns);
- Do not puncture, disassemble, or cause a short circuit
in a battery;

- Do not burn or dispose of a used battery in household
rubbish or store it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally
applicable environmental regulations. Only use the
battery for the purpose for which it was designed. Never
use damaged batteries or those not recommended by
TCL Communication Ltd. and/or its affiliates.
For a non-unibody device with a non-removable battery:
Observe the following precautions:
- Do not attempt to eject, replace or open the battery;
- Do not puncture, disassemble, or cause a short circuit
in the battery;
- Do not burn or dispose of your phone in household
rubbish or store it at temperature above 60°C (140°F).
Phone and battery must be disposed of in accordance
with locally applicable environmental regulations.
For a unibody device:
Observe the following precautions:
- Do not attempt to open the back cover;
- Do not attempt to eject, replace, or open battery;
- Do not puncture the back cover of your phone;
- Do not burn or dispose of your phone in household
rubbish or store it at temperature above 60°C (140°F).

Phone and battery as a unibody device must be disposed
of in accordance with locally applicable environmental
regulations.
This symbol on your phone, the battery, and the
accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centres with specific bins for
these items of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances
being disposed of in the environment, so that their
components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these
collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be
thrown into ordinary bins if your jurisdiction or your
region has suitable recycling and collection facilities;
instead they are to be taken to collection points for them
to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS
REPLACED BY AN INCORRECT TYPE. DISPOSE
OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
13

CHARGERS:
Mains powered chargers will operate within the
temperature range of: 0°C (32°F) to 40°C (104°F ).
The chargers designed for your phone meet the standard
for safety of information technology equipment and
office equipment use. They are also compliant with the
ecodesign directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.

Radio waves ...................................
Proof of compliance with international standards
(ICNIRP) or with European Directive 2014/53/EU (RED)
is required of all phone models before they can be
put on the market. The protection of the health and
safety for the user and any other person is an essential
requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES
FOR EXPOSURE TO RADIO WAVES.

Your phone is a radio transmitter and receiver. It
is designed not to exceed the limits for exposure
to radio waves (radio frequency electromagnetic
fields) recommended by international guidelines. The
guidelines were developed by an independent scientific
organisation (ICNIRP) and include a substantial safety
margin designed to assure the safety of all persons,
regardless of age and health.
The radio wave exposure guidelines use a unit of
measurement known as the Specific Absorption Rate, or
SAR. The SAR limit for mobile devices is 2 W/kg.
Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest
certified power level in all tested frequency bands. The
highest SAR values under the ICNIRP guidelines for this
device model are:
5047Y
Maximum SAR for this model and conditions under
which it was recorded
GSM 900 + Wi-Fi
Head SAR
Body-worn SAR LTE Band 1 + Wi-Fi

0.95 W/kg
1.23 W/kg

5047D
Maximum SAR for this model and conditions under
which it was recorded
GSM 900 + Wi-Fi
Head SAR
Body-worn SAR LTE Band 7 + Wi-Fi

1.01 W/kg
1.56 W/kg

5047I
Maximum SAR for this model and conditions under
which it was recorded
GSM 900 + Wi-Fi
Head SAR
Body-worn SAR LTE Band 7 + Wi-Fi

0.88 W/kg
1.50 W/kg

5047U
Maximum SAR for this model and conditions under
which it was recorded
GSM 900 + Wi-Fi
Head SAR
Body-worn SAR LTE Band 7 + Wi-Fi

1.01 W/kg
1.56 W/kg

During use, the actual SAR values for this phone are
usually well below the values stated above. This is
because, for purposes of system efficiency and to
minimise interference on the network, the operating
power of your phone is automatically decreased when
full power is not needed for the call. The lower the
power output of the phone, the lower its SAR value.

Body-worn SAR testing has been carried out at a
separation distance of 5 mm. To meet RF exposure
guidelines during body-worn operation, the phone
should be positioned at least this distance away from
the body.
If you are not using an approved accessory ensure that
whatever product is used is free of any metal and that
it positions the phone the indicated distance away from
the body.
Organisations such as the World Health Organisation
and the US Food and Drug Administration have stated
that if people are concerned and want to reduce their
exposure they could use a hands-free device to keep
the phone away from the head and body during phone
calls, or reduce the amount of time spent on the phone.
For more information, you can go to www.alcatelmobile.com.
Additional information about electromagnetic fields and
public health are available on the following site: http://
www.who.int/peh-emf.
Your phone is equipped with a built-in antenna. For
optimal operation, you should avoid touching it or
degrading it.

As mobile devices offer a range of functions, they can
be used in positions other than against your ear. In such
circumstances the phone will be compliant with the
guidelines when used with a headset or USB data cable.
If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions
the phone at least 5 mm away from the body.
Please note by using the device some of your personal
data may be shared with the main device. It is under
your own responsibility to protect your own personal
data, not to share with it with any unauthorised devices
or third party devices connected to yours. For products
with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also when using your product as a hotspot
(where available), ensure your network security. These
precautions will help prevent unauthorised access to
your phone. Your product can store personal information
in various locations including a SIM card, memory card,
and built-in memory. Be sure to remove or clear all
personal information before you recycle, return, or give
away your product. Choose your apps and updates
carefully, and install from trusted sources only. Some
apps can impact your product’s performance and/or
have access to private information including account
details, call data, location details, and network resources.

Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes TCL Communication Ltd.
implements and maintains appropriate technical and
organisational measures to protect all personal data, for
example, against unauthorised or unlawful processing
and accidental loss or destruction of or damage to such
personal data whereby the measures shall provide a level
of security that is appropriate having regard to
- The technical possibilities available;
- The costs for implementing the measures;
- The risks involved with the processing of the personal
data, and;
- The sensitivity of the personal data processed.
You can access, review, and edit your personal information
at any time by logging into your user account, visiting
your user profile or by contacting us directly. Should
you require us to edit or delete your personal data, we
may ask you to provide us with evidence of your identity
before we can act on your request.

Licences...........................................
microSD logo is a trademark.
The Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such
marks by TCL Communication Ltd. and its
affiliates is under licence. Other trademarks
and trade names are those of their respective
owners.
Alcatel U5 HD Bluetooth Declaration ID
D032716
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
This equipment may be operated in all
European countries.
Google, the Google logo, Android, the Android
logo, Google Search TM, Google Maps TM,
Gmail TM, YouTube, Google Play Store, Google
Latitude TM, and Hangouts TM are trademarks
of Google Inc.

The Android robot is reproduced or modified from work
created and shared by Google and used according to
terms described in the Creative Commons 3.0 Attribution
License (the text will show when you touch Google legal
in Settings > About phone > Legal information) (1).
You have purchased a product which uses the open
source (http://opensource.org/) programmes mtd,
msdosfs, netfilter/iptables and initrd in object code and
other open source programs licensed under the GNU
General Public Licence and Apache Licence.
We will provide you with a complete copy of the
corresponding source codes upon request within a
period of three years from the distribution of the
product by TCL Communication Ltd.
You may download the source codes from http://
sourceforge.net/projects/alcatel/files/. The provision of
the source code is free of charge from the internet.
We hereby point out that the end user warranty for
infringement IPR is solely limited to the EU/EEA/
Switzerland.
If and to the extent that the Product is exported, taken
with, or used by end customer or end user outside
the EU/EEA/Switzerland any responsibility, warranty or
indemnification of manufacturer and its suppliers in regard
to the Product expires (including any indemnification in
regard to infringement IPR).

General information .....................
Internet address: www.alcatel-mobile.com
Hotline: See the "SERVICES" leaflet that came with
your phone or go to our website.
Manufacturer: TCL Communication Ltd.
Address: 5/F, Building 22E, 22 Science Park East
Avenue, Hong Kong Science Park, Shatin, NT, Hong
Kong
Electronic labeling path: Touch Settings > Regulatory
& safety or press *#07#, you can find more information
about labelling (1).
On our website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by email to
ask any questions you may have.
This radio equipment operates with the following
frequency bands and maximum radio-frequency power:
GSM 850/900: 33 dBm
GSM 1800/1900: 30 dBm
UMTS B1/2/5/8: 24 dBm
LTE B1/3/7/8/20: 24 dBm (2)

(1)
(1)

May not be available in all countries.

(2)

It depends on countries.
5047Y/5047D/5047U only.

LTE B 1/3/5/7/8/28/38/40: 24 dBm (1)
Bluetooth: < 20 dBm
802.11 b/g/n: 2.4GHz band < 20 dBm
NFC (2) 13.56 MHz: < 25 dBuA/m at 10m
Regulatory information
Hereby, TCL Communication Ltd. declares that the radio
equipment type Alcatel 5047Y/5047D/5047I/5047U is
in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is
available at the following internet address: http://www.
alcatel-mobile.com/EU_doc.
Additional information
The description of accessories and components, including
software, which allow the radio equipment to operate
as intended, can be obtained in the full text of the
EU declaration of conformity at the following internet
address: http://www.alcatel-mobile.com/EU_doc.

(1)
(2)

5047I only.
5047Y only.

Protection against theft (1)
Your phone is identified by an IMEI (phone serial
number) shown on the packaging label and in the
phone’s memory. We recommend that you note the
number the first time you use your phone by entering
*#06# and keep it in a safe place. It may be requested
by the police or your operator if your phone is stolen.
This number allows your phone to be blocked preventing
a third person from using it, even with a different SIM
card.
Disclaimer
There may be certain differences between the user
manual description and the phone’s operation, depending
on the software release of your phone or specific
operator services.
TCL Communication Ltd. shall not be held legally
responsible for such differences, if any, nor for their
potential consequences, which responsibility shall be
borne by the operator exclusively. This phone may
contain materials, including applications and software
in executable or source code form, which is submitted
by third parties for inclusion in this phone ("Third Party
Materials"). All Third Party Materials in this phone are
provided "as is", without warranty of any kind, whether
express or implied. The purchaser undertakes that
TCL Communication Ltd. has complied with all quality
(1)

Contact your network operator to check service availability.

obligations incumbent upon it as a manufacturer of
mobile devices and phones in complying with Intellectual
Property rights. TCL Communication Ltd. will at no stage
be responsible for the inability or failure of the Third Party
Materials to operate on this phone or in interaction with
any other device. To the maximum extent permitted by
law, TCL Communication Ltd. disclaims all liability for any
claims, demands, suits or actions, and more specifically –
but not limited to – tort law actions, under any theory
of liability, arising out of the use, by whatever means, or
attempts to use, such Third Party Materials. Moreover,
the present Third Party Materials, which are provided
free of charge by TCL Communication Ltd., may be
subject to paid updates and upgrades in the future; TCL
Communication Ltd. waives any responsibility regarding
such additional costs, which shall be borne exclusively
by the purchaser. TCL Communication Ltd. shall not
be held responsible for the lack of availability of any
application, as its availability depends on the country
and the operator of the purchaser. TCL Communication
Ltd. reserves the right at any time to add or remove
Third Party Materials from its phones without prior
notice; in no event shall TCL Communication Ltd. be
held responsible by the purchaser for any consequences
of such removal.

Your mobile ..............................

1.1 Keys and connectors
Front camera
LED indicator

Flash

Volume up/
down

Power key

Recent Apps

Back

Micro-USB port

Back camera

Flash

SIM2

4
SIM1

Installing or removing the back cover.

Installing or removing the battery.

Charging the battery.

Inserting or removing the SIM card.

Inserting or removing the microSD card.

* Only available for Dual SIM design.

Recent Apps button
Touch to switch between individual app
activities and documents.

3
27

Home button
From any application or screen, touch to
return to the Home screen.
Long press to turn on Google Now. You
can get help such as getting directions and
restaurant information based on the content
detected on the screen.

Back button
Touch to go back to the previous screen,
or close a dialog box, options menu, the
Notification panel, etc.

1.2 Getting started

Power key
Press: Lock the screen/Light up the screen.
Press and hold: Show the popup menu to
select from Power off/Restart/Aeroplane
mode.
Press and hold the Power key and Volume
down key to take a screenshot.
Press and hold the Power key for at least 10
seconds to force reboot.

You must insert your SIM card to make phone calls. You
do not need to power off your phone before inserting or
removing the SIM card as this phone supports hot swap.

Volume keys
In call mode, adjusts the call volume.
In Music/Video/Streaming mode, adjusts the
media volume.
In general mode, adjusts the ringtone volume.
Mutes the ringtone of an incoming call.
In camera preview mode, press Volume up or
down key to take a photo or press and hold
to take a burst shot.

You are advised to fully charge the battery ( ). Charging
status is indicated by a percentage displayed on screen.
The percentage increases as the phone is charged.

1.2.1 Setting up
Inserting or removing the SIM/microSD card

Your phone only supports nano-SIM cards. Do not
attempt to insert other SIM types like mini and
micro cards; otherwise this may cause damage to
your phone.
Charging the battery

To reduce power consumption and energy waste
when the battery is fully charged, disconnect your
charger from the plug; switch off Wi-Fi, GPS,
Bluetooth or background-running applications
when not in use; reduce the backlight time, etc.

1.2.2 Powering on your phone
Hold down the Power key until the phone powers on,
unlock your phone (Swipe, PIN, Password or Pattern) if
necessary and confirm. The Home screen is displayed.
30

If you do not know your PIN code or forget it, contact
your network operator. Be sure to keep your PIN code
safe.

Touch and drag down to open the Notification
panel.
4

Google Search bar
Touch 1 to enter text search screen
Touch 2 to enter voice search screen

Swipe left or right to view more screens

Favorite tray applications
Enter the application.
Long press to move or remove applications.

Enter the App drawer.

1.2.3 Powering off your phone
Press and hold the Power key until options appear, then
select Power off.

1.3 Home screen
You can bring all the items (applications, shortcuts,
folders and widgets) you love or use most frequently to
your Home screen for quick access. Touch the Home
button to switch to the Home screen.
1

3
2
4

Reversible screen
The phone supports the reversible function. From the
Home screen, touch
to open the App drawer, then
touch Settings > Display > When device is rotated >
Rotate the contents of the screen to enable the
function.

6
7
3

Status bar
Status/Notification indicators
31

1.3.1 Using the touchscreen
Pinch/Spread
Touch
To access an application, touch it with your finger.

Place two fingers on the screen surface and draw them
apart or together to scale an element on the screen.
The phone also supports one finger zooming in Camera
and Gallery. Double touch the screen to zoom in/out.

Long press
To enter the available options for an item, long press
the item. For example, select a contact in Contacts, long
press this contact, an option list will appear.

Rotate
Automatically change the screen orientation from
portrait to landscape by turning the phone sideways to
have a better screen view.

Drag
Long press an item and drag it to another location.

1.3.2 Status bar
Slide/Swipe
Slide the screen to scroll up and down the applications,
images, and web pages. You can slide the screen
horizontally too.
Flick
Similar to swiping, flicking is a lighter and quicker stroke.

From the Status bar, you can view both phone status
(on the right side) and notification information (on the
left side).
Drag down the status bar to view notifications and drag
again to enter the Quick settings panel.
Touch and drag up to close it. When there are
notifications, you can touch them to access notifications.
Notification panel

When there are notifications, touch and drag down the
Status bar to open the Notification panel to read more
detailed information.
34

Open Settings, to view the full list
of settings.
2
3

Open the Quick Settings panel

1.3.3 Search bar

Touch and drag down to open the Notification panel.

Clear all notifications (ongoing notifications will
remain)

The phone provides a search function which can be
used to locate information within applications, the
phone or the web.

Quick Settings panel

Touch and drag down the notification panel to open
the Quick Settings panel. You can enable or disable
functions or change modes by touching the icons.

Search by text
Touch the Search bar from the Home screen.
Enter the text/phrase you want to search for.
on the keyboard if you want to search
Touch
the web.
Search by voice
from the Search bar to display a dialog
Touch
screen.
Speak the word/phrase you want to search for. A
list of search results will display for you to select
from.

To unlock the phone screen
Press the Power key once to light up the screen, slide to
draw the unlock pattern you have created or enter your
PIN or password, etc.
If you have chosen Swipe as the screen lock, you can
press the Power key to light up the screen, then swipe
up to unlock the screen.

Double tap to enter
the detailed screen

1.3.4 Locking and unlocking your screen
To protect your phone and privacy, you can lock the
phone with a pattern, PIN or password, etc.

Swipe up to
unlock the screen

To create a screen unlock pattern
From the Home screen, touch
to open the
App drawer, then touch Settings > Lock settings >
Screen lock.
Draw your own pattern.

1.3.5 Personalising your Home screen

To lock phone screen

You can long press a folder, an application or a widget
and drag the item to your preferred Home screen.

Add

Press the Power key once to lock the screen.

Reposition
Long press an item and drag it to the desired position
and then release. You can move items both on the Home
screen and the Favourite tray. Hold the icon on the left
or right edge of the screen to drag the item to another
Home screen.

Touch the selected widget and slide it to move to your
preferred screen.
Consult recently used applications
To consult recently used applications, touch the Recent
Apps button. Touch a thumbnail in the window to open
the application.

Remove
Long press an item and drag it up to the top of the
Remove icon, then release.
Create folders
To improve the organisation of shortcuts or applications
on the Home screen and the Favourite tray, you can add
them to a folder by stacking one item on top of another.
To rename a folder, open it and touch the folder’s title
bar to input the new name.
Wallpaper customisation
Long press an empty area on the Home screen, then
touch WALLPAPERS to customise wallpaper.

1.3.6 Widgets and recently used applications

Touch one thumbnail and slide it right/left or touch X to
close an application.
Touch
at the bottom of the screen to close all the
running applications.

Consult widgets
Long press the empty area on the Home screen, then
touch WIDGETS to display all widgets.
39

1.3.7 Volume adjustment
Using the volume key
Press the Volume key to adjust the volume. To activate
the vibrate mode, press the Volume down key until the
phone vibrates.
Using the settings menu
From the Home screen, touch
to open the App
drawer, then touch Settings > Sound to set the volume
for media, ringtones, alarms, etc.

Text input ..................................

2.1 Using the onscreen keyboard
Onscreen keyboard settings
Go to Settings > Language & input, touch the keyboard
you want to set up and a series of settings will become
available.
Adjust the onscreen keyboard orientation
Turn the phone sideways or upright to adjust the
onscreen keyboard orientation. You can adjust
it by changing the settings (Touch Settings >
Display > When device is rotated > Rotate the contents
of the screen).

2.1.1 SwiftKey keyboard

You can edit the texts you entered.
Long press or double tap within the texts you want
to edit.
Drag the tabs to change the selected texts.
The following options will show: SELECT ALL, CUT,
COPY and SHARE.

2.2 Text editing

4
5
1

Enter text or numbers.

Long press to select symbols.

Switch between "abc/Abc" mode; Long press to
switch to "abc/ABC" mode.

Switch to symbol and numeric keyboard.

Long press to show input options.

You can also insert new texts if preferred
Touch where you want to type, or long press a blank
space, the cursor will blink and the tab will show. Drag
the tab to move the cursor.
If you have cut or copied any text, touch the tab to
show PASTE which allows you to paste any text you
have previously copied.

Call, Call log and Contacts ....

View the contact’s detailed information. You can also
edit, delete, share the contact, or send a message to
the contact.

3.1 Call ......................................................
3.1.1 Making a call
To make a call, touch

.
Long press to
access voicemail

1
2
3
5

Enter the desired number from the dial pad and touch
to place the call or select a contact from CONTACTS
or CALL LOG by sliding or touching tabs, then touch
to make the call.

The number you entered can be saved to Contacts by
touching the Create new contact icon
or the Add to
a contact icon .

1 Call log
2

Contacts

Call the previewed number.

Show the dial pad

If you make a mistake, you can delete the incorrect digits
by touching
.
To hang up a call, touch

International call
To dial an international call, long press to enter “+”,
then enter the international country prefix followed by
the full phone number and touch .
Emergency call

On the Phone call screen:
to answer the call;
Touch
to reject the call;
Touch
to reject the call by sending a preset
Touch
message.
to set a call back reminder.
Touch

If your phone has network coverage, dial the emergency
to make an emergency call. This
number and touch
works even without a SIM card and without typing the
PIN code.

To mute an incoming call, press the Volume key or turn
the phone over (when the Settings > Gestures > Turn
over to mute option is activated).

3.1.2 Answering or rejecting a call

3.1.3 Calling your voicemail
Your voicemail is provided by your network to avoid
missing calls. It works like an answering machine that
you can consult at any time.
To access your voicemail, long press .
If you receive a voicemail,
appears on the Status bar.
Open the Notification panel and touch New voicemail.

3.1.4 During a call
To adjust the volume during a call, press the Volume key.
When you receive a call, a call window will be presented
on top of the screen. Touch DISMISS to dismiss a call
or ANSWER to answer a call. Touch the call window to
open the Phone call screen.
47

To avoid accidental operation of the touchscreen
during a call, the screen will be locked automatically
when you put the phone close to your ear; and it
will be unlocked when the phone is taken away
from your ear.

3.1.5 Managing multiple calls
With this phone you can handle multiple calls at the
same time.
Swap calls
End the current call.
Touch once to activate the speaker during the
current call. Touch this icon again to deactivate the
speaker.
Touch once to mute the current call. Touch this icon
again to unmute the call.
Display the dial pad.
Touch once to hold the current call. Touch this icon
again to retrieve the call.
Touch to add another call.
Touch to open Contacts and Record call options.

When you accept two calls, touch the contact name or
number to switch between two lines. The current call
will be put on hold and you are able to join the other
call.
Conference calls (1)
You can set up a conference call as follows.
Place a call to the first participant of the conference
call.
Touch
to add another call.
Enter the phone number of the person you want to
add to conference and touch
. You can also add
participants from Call log or Contacts.
Touch to start the conference.
(1)

Depending on your network operator.

to end the conference call and disconnect
Touch
all callers.

3.3.1 Consult your Contacts
To see your contacts, touch

3.1.6 Call settings

from the App drawer.

Touch
from the Call screen, then touch Settings to
set Phone settings and Contact settings, such as Quick
responses, Call blocking, Call forwarding/barring, ect.

2
3

3.2 Call log
You can access your call log by touching
from the Call
screen to view missed calls, outgoing calls and incoming
calls.
Touch a contact or number to view information or further
operations, you can launch a new call, send a message to
the contact or number, view detailed information of the
call, or clear the call.
Touch to access Call history, and touch
call history.

to clear all

3.3 Contacts .............................................

4
1

Display the contacts list option menu

View your favorites

Open the Quick contact panel
Long press to select contact(s) to delete

Add new contact

Contacts enables quick and easy access to the contact
you want to reach.
You can view and create contacts on your phone and
synchronise them with your Gmail contacts or other
applications on the web or on your phone.
51

Deleted contacts will also be removed from other
applications on the phone or web the next time
you synchronise your phone.

3.3.2 Adding a contact
Touch

in the contact list to create a new contact.

You are required to enter the contact's name and other
contact information. By scrolling up and down the
screen, you can move from one field to another.
1

Add to/Remove from Favourites (1)
To add a contact to favourites, you can touch a contact
to add the contact to
to view details then touch
favourites.
To remove a contact from favourites, touch the star
on the contact details screen.

3.3.3 Editing your contacts
To edit contact information, touch
details screen.
When finished, touch

in the contact

to save.

3.3.4 Use Quick contact for Android
3

Touch a contact to open Quick contact for Android. You
or the number to make a call. To send
can then touch
a message, touch .

When finished, touch this icon to save

Touch to open available labels

Select a picture or take a photo for the contact
(1)

Only phone contacts and account contacts can be added
to Favourites.

Touch the contact you want to share, touch and Share
from the contact details screen. Select the number you
, and then select the application
want to share, touch
to perform this action.

3.3.6 Displaying contacts
You can configure which list of contacts, for each
account, you want to display in the Contacts list. Touch
and touch Contacts to display from contacts list
screen, then you can choose which contacts to display.
The icons available on the Quick contact panel depend
on the information you have for the contact and the
applications and accounts on your phone.

Touch
and then Settings > Display options to sort
the list by touching First name or Last name, as well as
viewing contact names by touching First name first or
Last name first.

3.3.5 Importing, exporting and sharing contacts
This phone enables you to import or export contacts
between your phone, SIM card and phone storage.
From the Contacts screen, touch to open the options
menu. Touch Import/Export, then select to import/
export contacts from/to your accounts, SIM card, Phone,
internal storage, micro SD card, etc.
You can share a single contact or contacts with others
by sending the contact's vCard to them via Bluetooth,
Gmail, etc.

3.3.7 Merging/Separating contacts

3.3.8 Synchronising contacts in multiple accounts

To avoid duplication, you can add any new contact
information to existing contacts in a single action.

Contacts, data or other information can be synchronised
from multiple accounts, depending on the applications
installed on your phone.

Touch the contact which you want to add information to,
touch
to enter the edit contact screen, then touch
again and touch Link.
At this time, you are required to select the contact
whose information you want to merge with the first
contact. The information from the second contact is
added to the first one, and the second contact will no
longer be displayed in the Contacts list.
To separate contact information, touch the contact
to
whose information you want to separate, touch
enter the edit contact screen, then touch again and
touch Unlink. Touch OK to confirm.

To add an account, touch from the contacts list and
touch Settings > Manage accounts, or from the Home
, then Settings > Accounts > Add
screen, touch
account.
You are required to select the kind of account you are
adding, like Google, Corporate, etc.
As with other account setups, you need to enter detailed
information, like username, password, etc.
You can remove an account and all associated information
from the phone. Touch the account you want to delete >
Touch > Select Remove account > Confirm.
Auto-sync
On the Accounts screen, touch and mark the Autosync data checkbox. When activated, all changes to
information on the phone or online will be automatically
synchronised with each other.

Messaging and Email .............

4.1 Messaging..........................................
You can create, edit and receive SMS and MMS with
this phone.
To access Messaging, touch

4.1.1 Write a new message
On the message list screen, touch
multimedia messages.
1

to write text/

Insert emojis

Sending a text message
To add recipients, enter the name or phone number
of the recipient in the To bar. Touch the Type an SMS
message bar to enter the text of the message. When
finished, touch to send the text message.
An SMS message of more than 160 characters will be
charged as several SMS. There is a counter on the right
of the text box to remind you how many characters are
allowed to be entered in one message.
Specific letters (accented) will also increase the
size of the SMS. This may cause multiple SMS to
be sent to your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, photos,
animations, slides and sounds to other compatible
mobiles and email addresses.

An SMS will be converted to MMS automatically when
media files (image, video, audio, etc.) are attached or
subject or email addresses are added.

3
1

More options

Send the text message
59

To send a multimedia message, enter the recipient's
phone number in the To bar. Touch the Type message
bar to enter the text of the message.
60

Touch to open the options menu. Touch Add subject
to insert a subject. Touch
to attach a picture, video,
audio or contact.
When finished, touch

to send the multimedia message.

4.1.2 Manage messages
When receiving a message,
will appear on the Status
bar as a notification. Drag down the Status bar to open
the Notification panel. Touch the new message to
open and read it. You can also access the Messaging
application and touch the message to open it.

4.1.3 Adjust message settings
On the message list screen, touch
and select
Settings.
GENERAL
Storage, Notifications, WAP push messages, Cell
Broadcast settings, Cell Broadcast Notifications, etc.
can be set in General settings.
ADVANCED
Text message (SMS) settings and Multimedia message
(MMS) settings can be set in Advanced settings.

Messages are displayed as a conversation.
Touch a message to enter the message composing
screen:
to call the number;
Touch
Touch
to save the number to contacts or view the
contact details if the number has been saved;
To reply to a message, enter the text or touch to
insert quick text, contact, etc. When finished, touch
.
If you long press a message, the following options will
be available: delete ,mute , add contact , select
all , other options menu , etc.

4.2 Email ...................................................

To add another email account, you can touch the
icon, select Settings, and touch Add account.

The first time you set up your phone, you can select to
use an existing email address or to create a new email
account.

To create and send emails
icon from the inbox screen.
Touch the
Enter recipient(s) email address(es) in the To field.
to
If necessary, touch the Add Cc/Bcc menu icon
add a copy or a blind copy to the message.
Enter the subject and the content of the message.
to add an attachment.
Touch
Touch
to send.

You can also set up external POP3 or IMAP email
accounts in your phone.
To set up your email account, touch
screen, then select Email.

from the Home

An email setup wizard will guide you through the steps
to set up an email account.
Enter the email address of the account you want to
set up.
Touch NEXT. If the account you entered is not
provided by a recognised service provider, you will
be prompted to go to the email account settings
screen to enter settings manually. You can also touch
MANUAL SETUP to directly enter the incoming
and outgoing settings for the email account you are
setting up.
Enter your password.
Finish by setting up your account settings for
synchronising frequency, notifications, etc.
Edit your account name if necessary.

- If you do not want to send the mail out right away,
you can touch the
icon and select Save draft or
touch the Back key to save a copy. To view the draft,
to display all labels, then select Drafts.
touch
- If you do not want to send or save the mail, you can
touch the icon and then touch Discard.
To add a signature to emails, touch the
icon from
the inbox screen and then touch Settings, choose an
account, then touch Signature.

Calendar, Clock, and
Calculator..................................

Schedule view
Day view
3-day view
Week view
Month
view

5.1 Calendar .............................................
You can use Calendar to keep track of important
meetings, appointments, etc.
To view the calendar and create events, touch
the Home screen, then touch Calendar.

from

5.1.1 Multimode view

5.1.2 To create new events

You can display the Calendar by Schedule, Day, 3-day,
Week, or Month.

You can add new events from any Calendar view.
Touch .
Fill in all required information for this new event. If it
is a whole-day event, you can select All-day.
Invite guests to the event. Enter the email addresses
of the guests you want to invite with commas to
separate. The guests will receive an invitation from
Calendar and Email.
When finished, touch SAVE from the top of the
screen.

To quickly create an event from the Week view screens,
touch an empty spot to select a target area which will
then turn , then touch the icon to create the new
event.

5.2.1 World clock

5.1.3 To delete or edit an event

5.2.2 Alarm

To delete or edit an event, touch the event to enter its
to edit the event, or touch
details screen. Touch
and then Delete to delete.

From the Time screen, touch
screen.

5.1.4 Event reminder

Touch

If a reminder is set for an event, the upcoming event icon
will appear on the Status bar as a notification when
the reminder time arrives.

Touch a currently existing alarm to enter the alarm
editing screen.

Touch and drag down the Status bar to open the
Notification panel and touch an event name to view the
Calendar notification list.

5.2.3 Countdown

Touch the Back button to keep the reminders pending in
the Status bar and the Notification panel.

5.2 Clock ...................................................
Your mobile phone has a built-in clock.
To view the current time, touch
screen, then touch Clock.

from the Home

To view the world clock, touch
Touch

Turn on

Touch

to add a time zone.

to enter the Alarm

to enable the alarm.
to add a new alarm:

and then

to delete the selected alarm.

From the Time screen, touch
screen.

to enter the Countdown

Enter the time. The time should be typed in second,
minute and hour number sequence.
Touch

to start the countdown.

Touch

to set the countdown time in panel.

Touch

to pause the countdown.

Touch
67

on the Time screen.

to delete current countdown label.
68

5.2.4 Timer
to enter the Timer

From the Time screen, touch
screen.
Touch

to start the timer.

Touch
to show a list of records according to the
updated time.

Swipe the basic calculation screen to the left to open
the scientific calculation.
Turn the phone to the landscape orientation from
the basic panel to open the scientific calculation. This
option is only available if Settings > Display > When
device is rotated > Rotate the contents of the screen
is on.

Touch
to halt the total and lap times. These will
only restart after
is touched.
Touch

to delete the record.

Touch

to share.

5.2.5 Adjust Clock settings
Touch and then Settings to access Clock and Alarms
settings.

5.3 Calculator ..........................................
To use the calculator, touch
then touch Calculator.

Touch
to delete digits one by one, or long press
to delete all at once.

from the Home screen,

There are two panels available: Basic panel and Advanced
panel.
To switch between panels, select one of the following
two ways:

Getting connected ..................

To connect to the internet with this phone, you can use
GPRS/EDGE/3G/4G networks or Wi-Fi, whichever is
most convenient.

6.1 Connecting to the internet
6.1.1 GPRS/EDGE/3G/4G
The first time you turn on your phone with your
SIM card inserted, it will automatically configure your
network service: GPRS, EDGE , 3G or 4G.
If the network is not connected, you can turn on mobile
data in Settings > Data usage.
To check the network connection you are using, touch
Settings > More > Mobile networks > Access Point
Names or Network operators.
To create a new access point
A new GPRS/EDGE/3G/4G network connection can be
added to your phone with the following steps:
Touch Settings > More > Mobile networks > Access
Point Names.
Touch
and enter the required APN information.
71

When finished, touch

and then Save.

To enable data roaming
Touch Settings > More > Mobile networks.
Touch Data roaming and choose Roaming modes:
Disable, National roaming only, All networks.
When data roaming is disabled, you can still perform
data exchange with a Wi-Fi connection (refer to
"6.1.2 Wi-Fi").
To set preferred network mode
Touch Settings > More > Mobile networks > Preferred
network type.

6.1.2 Wi-Fi
You can connect to the internet when your phone is
within range of a wireless network. Wi-Fi can be used on
your phone even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
Touch Settings > Wi-Fi.
Turn on
.
Once Wi-Fi is turned on, detected Wi-Fi networks
are listed.

Touch a Wi-Fi network to connect to it. If the network
you selected is secured, you are required to enter a
password or other credentials (you may contact the
network operator for details). When finished, touch
CONNECT.
To enable notification when a new network is detected
When Wi-Fi is on and the network notification is
activated, the Wi-Fi icon will appear on the Status
bar whenever the phone detects an available wireless
network within range. The following steps activate the
notification function when Wi-Fi is on:
Touch Settings > Wi-Fi.
Touch .
Turn on Network notification
.
To add a Wi-Fi network
When Wi-Fi is on, you may add new Wi-Fi networks
according to your preference.
Touch Settings > Wi-Fi.
Touch Add network.
Enter the name of the network and any required
network information.
Touch SAVE.

To forget a Wi-Fi network
The following steps prevent automatic connections to
networks which you no longer wish to use.
Turn on Wi-Fi, if it’s not already on.
On the Wi-Fi screen, touch the name of the saved
network.
Touch FORGET in the dialog that opens.

6.2 Connecting to a Bluetooth device (1)
Bluetooth is a short-range wireless communication
technology that you can use to exchange data, or
connect to other Bluetooth devices for various uses.
To turn on Bluetooth
Touch Settings > Bluetooth.
Turn on Bluetooth
.
Your device name and other available devices will appear
on screen.

(1)

You are recommended to use alcatel Bluetooth headsets,
which have been tested and proved compatible with your
phone. You can go to www.alcatel-mobile.com for more
information about the alcatel Bluetooth headset.

To rename your device
Touch Settings > Bluetooth.
Touch and Rename this device.
Enter a name, and touch RENAME to confirm.

6.3 Connecting to a computer via USB

To pair/connect your phone with a Bluetooth device

Use the USB cable that came with your phone to
connect the phone to a USB port on your computer.
You will receive a notification that the USB is connected.

To exchange data with another device, you need to turn
Bluetooth on and pair your phone with the Bluetooth
device with which you want to exchange data.
Touch Settings > Bluetooth.
Touch and Refresh.
Touch a Bluetooth device you want to pair your
phone with in the list.
In the dialog that pops up, touch PAIR to confirm.
If the pairing is successful, your phone will be
connected to the device.
To disconnect/unpair from a Bluetooth device
Touch
beside the device you want to unpair.
Touch FORGET to confirm.

With a USB cable, you can transfer media files and other
files between your phone and a computer.
To connect your phone to the computer

Open the Notification panel and touch USB for file
transfer, then, in the next dialogue, choose the way in
which you want to transfer files. By default, Transfer
files (MTP) is selected.
Before using MTP, make sure that the driver
(Windows Media Player 11 or higher version) has
been installed.

6.4 Sharing your phone's mobile data
connection
You can share your phone's mobile data connection with
a single computer via a USB cable (USB tethering) or
with up to five devices at once via Bluetooth (Bluetooth
tethering) or Wi-Fi (mobile hotspot).
The functions below may incur additional network
charges from your network operator. Extra fees
may also be charged in roaming areas.

To share your phone's data connection via USB and
Bluetooth, or as a mobile hotspot
Go to Settings > More > Tethering & mobile hotspot to
activate these functions.
To rename or secure your mobile hotspot
When mobile hotspot is activated, you can rename
your phone's Wi-Fi network (SSID) and secure its Wi-Fi
network.
Touch Settings > More > Tethering & mobile hotspot >
Mobile hotspot.
Touch Set up mobile hotspot to rename the network
SSID or set your network security.
Touch SAVE.

6.5 Connecting to virtual private
networks
Virtual private networks (VPNs) allow you to connect
to the resources inside a secured local network from
outside that network. VPNs are commonly deployed
by corporations, schools, and other institutions so that
their users can access local network resources when not
inside that network, or when connected to a wireless
network.

To add a VPN
Touch Settings > More > VPN and then touch .
On the screen that opens, follow your network
administrator's instructions to configure each
component of the VPN settings.
Touch SAVE.
The VPN is added to the list on the VPN settings screen.
Before adding a VPN, you should set a PIN code or
password for your phone.
To connect/disconnect to/from VPN
To connect to a VPN:
Touch Settings > More > VPN.
The VPNs you have added are listed. Touch the VPN
you want to connect with.
In the dialog that opens, enter any requested
credentials and touch CONNECT.
To disconnect from a VPN:
Touch the VPN you want to disconnect from. In the
dialog that opens, touch DISCONNECT.
To edit/delete a VPN
To edit a VPN:
Touch Settings > More > VPN.
78

The VPNs you have added are listed. Touch the
icon next to the VPN you want to edit.
After editing, touch SAVE.
To delete a VPN:
icon next to the selected VPN, then
Touch the
touch FORGET to delete it.

6.6 Connecting with devices through
NFC (1)
NFC, short for Near Field Communication, is a shortrange high frequency wireless communication technology
which enables the exchange of data between devices
over about a 4 centimeter (around 4 inches) distance.
NFC devices can be used in contactless payment
systems, similar to those currently used in credit cards
and electronic ticket smartcards, and allow mobile
payment to replace or supplement these systems. NFC
can also be used in social networking situations, such as
sharing contacts, photos, videos or files, and entering
multiplayer mobile games.
To enable NFC function:
Touch Settings > More > NFC.
Turn on
. Or drag down notification panel and
touch the NFC icon to turn it on.
(1)

Multimedia applications ........

7.1 Camera ...............................................
Your mobile phone is fitted with a camera for taking
photos and videos.
Before using the camera, make sure that you remove the
protective lens cover to avoid it affecting your picture
quality.
from the Home
To take a photo or video, touch
screen and then touch Camera.
4
1
5
6

2
3

7
8

5047Y only.

Flash mode

To take a photo

Touch to turn on/off the camera flash.
2

Slide left or right to change the camera mode to
Pano, Face Mask, Photo, Video, etc.

Switch between front/back camera

The screen acts as the viewfinder. First, position the
object or landscape in the viewfinder, touch the screen
to focus if necessary and touch
to capture. The photo
will be automatically saved. You can also long press
to take burst shots.

Open settings

To take a video

Touch the screen to focus

Pinch/spread two fingers together/apart to zoom
out/in

View the photos or videos you have taken

Take a photo

Filter button
Touch to preview the viewfinder with live filter
applied. Touch any filter to apply filter and return to
the previous screen.

Slide left to change the camera mode to video, then
to start video recording. You can also touch
touch
to take a picture during video recording.
Touch
to pause video recording and touch
to
continue. Touch
to stop recording. The video will be
automatically saved.
Further operations when viewing a picture/video you
have taken
Slide left or right to view the photos or videos you
have taken.
Touch
, then Gmail/Bluetooth/MMS/etc. to share
the photo or video.
Touch
to return to Camera.

7.1.1 Modes and settings
Swipe horizontally or touch on the mode name to switch
between modes.
PANO
Touch to turn on panorama function. Touch the
shutter button to start taking panoramic photo and
move the phone steadily along the direction indicated
by the onscreen line. Once the slots are filled, the
photo will be automatically saved. If the slots are not
fully filled, touch the shutter button again to save the
photo.
PHOTO
Photo is the default mode for Camera.
VIDEO
Record a video with Camera.
TIME-LAPSE
Capture a series of photos and convert them into a
sped up time-lapse video.
INSTANT COLLAGE
Instant collage allows the user to instantly create a
collage using a selection of predefined layouts.

Settings
Grid
to enable grid view. It divides the screen
Turn on
into equal parts and helps you take better photos
by making it simple to align elements, such as the
horizon or buildings, to the lines in the grid.
Face Beauty
Face Beauty allows the user to apply a skin filter to
only shows in front
their face. The beauty icon
camera mode and when the Face Beauty setting is
enabled (enable by default). The default filter value
is 50%.

Slide left or right to change
filter value.
Video stabilisation (EIS)
Turn on
to enable the Electronic Image Stabilization
(EIS) feature. It helps reduce blurring associated with
the motion of a camera during exposure.

Save location information
to tag photos and videos with your
Turn on
location. This option is available when the GPS
location service is enabled.

7.2 Gallery ................................................
Gallery acts as a media player for you to view photos and
play videos. In addition, a set of further operations to
pictures and videos are available for your choice.
To view the photos you have taken, touch
from the
Home screen, then touch Gallery.
Open Camera.
Select photos for
further operation.

All your selfie pictures will be stored in a separate album
Selfies.
Working with pictures
You can work with pictures by rotating or cropping them,
sharing them with friends, setting them as a contact
photo or wallpaper, etc.
Find the picture you want to work on, and touch the
picture in the full-screen picture view. Touch
to
share the picture, or
to edit the picture. Touch and
select Set as... to set the picture as Contact photo or
Wallpaper.

To view a picture/play a video
Pictures and videos are displayed by albums in the
Gallery.
85

7.3 Music ..................................................
You can play music files stored on your phone or
microSD card. Music files can be downloaded from your
computer to the phone using a USB cable.
To play a music file, touch
then touch Music.

from the Home screen,

7.3.1 Playing music
Touch a song to play.
Set effects such as Punch, Vintage, B/W, Bleach, etc.

Add a border.

Crop, Straighten, Rotate, Mirror or Draw the picture.
Adjust the picture colour.

Batch operation
The Gallery provides a multi-select function, so that you
can work with pictures/videos in batches.
On Moments screen , touch and touch Select items
to activate batch operation mode (you can also long
press one album/picture), then touch videos/pictures
you want to work with. Touch to delete selected files.
Touch
to share selected files.

4
5
1

Search for a song.

Change the song display.

Access more functions.

Play or pause.
88

Play the next song.

Access the menu.

While playing songs with Music, the operation of
pause, play or skip is still available even if the
screen is locked.

Others ....................................

8.1 Files .....................................................
To manage the files in your phone, touch
Home screen, then touch Files.

from the

Files works with both external SD card and internal
storage.
Files displays all data stored on the phone, including
applications, media files downloaded from Google Play
Store, YouTube or other locations; videos, pictures or
audios you have captured; other data transferred via
Bluetooth, USB cable, etc.
When you download an application from PC to phone,
you can locate the application using Files, then touch it
to install it in your phone.
Files allows you to perform the following common
operations: create (sub) folder, open folder/file, view,
rename, move, copy, delete, play, share, etc.

8.2 Sound Recorder................................
To record voice, touch
touch Sound Recorder.

1
6
2

from the Home screen, then

Sound Recorder allows you to record voice/sound.

8.3 Radio ...................................................
Your phone is equipped with a radio (1) with RDS (2)
functionality. You can use the application as a traditional
radio with saved channels or with visual information
related to the radio program displayed if you turn to
stations that offer Visual Radio service.
To listen to a radio programme, touch
screen, then touch Radio.

(1)

(2)

from the Home

The quality of the radio depends on the coverage of the
radio station in that particular area.
Depending on your network operator and market.

9
1

Touch to open and view the saved channels list.

Touch to add the current station to favorites.

Drag to change current frequency.

Touch to increase 0.1MHz. Long press to search and
go to the nearest higher frequency channel.

Touch to go to next saved channel.

Touch to enable/disable the loudspeaker.

Touch to decrease 0.1MHz. Long press to search and
go to the nearest lower frequency channel.

Touch to go to previous saved channel.

Touch to play/stop.
92

To listen to the radio you must insert headphones.
Headphones act as radio antenna.
Available options:
Save channel
Save the current station to the channel list.
Scan channels
Touch to search for channels.
Delete
Delete the channel.
Enter frequency
Enter the frequency manually to turn to the channel.
Station info
Mark the checkbox to display station information.
Exit
Turn off the radio.

Google applications ............

Google apps are preinstalled on your phone to improve
work efficiency and help you enjoy life.
This manual briefly introduces the apps. For detailed
features and user guides, refer to related websites or the
introduction provided in the apps.
You are recommended to register with a Google account
to enjoy all the functions.

9.1 Chrome
A web browser with which you can surf the internet.
Your bookmarks, browsing history, and settings across all
devices with the browser installed can be synchronised
with your Google account.

8.4 Other applications (1) ..............................

9.2 Gmail

The previous applications in this section are preinstalled
on your phone. To read a brief introduction of the
preinstalled 3rd party applications, refer to the leaflet
provided with the phone. To download and install
more 3rd party applications, use the Google Play Store
application.

As Google's web-based email service, Gmail is configured
when you first set up your phone. With this application,
you can send and receive emails, manage emails by
labels, archive emails, etc. Emails can be automatically
synchronised with your Gmail account.

(1)

Application availability depends on country and operator.

9.3 Maps

9.6 Drive

Google Maps offers satellite imagery, street maps, 360°
panoramic views of streets, real-time traffic conditions,
and route planning for traveling by foot, car, or public
transportation. By using this application, you can get
your own location, search for a place, and get suggested
route planning for your trips.

A file storage and synchronisation service created by
Google, which allows users to store files in the cloud,
share and edit files.

9.4 YouTube
YouTube is an online video-sharing application where
users can upload, view, and share videos. Available
content includes video clips, TV clips, music videos, and
other content such as video blogging, short original
videos, and educational videos. It supports a streaming
function that allows you to start watching videos almost
as soon as they begin downloading from the internet.

9.5 Play Store
Serves as the official app store for the Android operating
system, allowing users to browse and download
applications and games. Applications are either free of
charge or at a cost.

Files in Drive are kept secure and can be accessed from
any device by logging in to your Google account. Files
or folders can be shared privately with other Google
account users.

9.7 Play Music
A music streaming service and online music locker
operated by Google.
You can upload and listen to a large number of songs
for free. In addition to offering music streaming for
internet-connected devices, the Google Play Music app
allows music to be stored and listened to offline. Songs
purchased through Play Music are automatically added
to the user's account.

9.8 Duo
A video chat mobile app.

In Play Store, search for the app you need, download it
and then follow the installation guide to install the app.
You can also uninstall, update an app, and manage your
downloads.

With phone numbers verified, users can easily video call
people from their contact list.

9.9 Photos
Google Photos stores and backs up your photos and
videos. It also automatically analyses photos and
organises them into groups, so that you can quickly find
the photos you need.

10 Settings ............................
To go to Settings, touch
touch Settings.

from the Home screen, then

9.10 Keep

10.1 Wireless & networks

A note taking application developed by Google.

10.1.1

You can insert images, lists, and record voice in your
notes. You can also set time or location-based reminders
for notes. Google Keep allows you to categorise notes
by labels, and notes are searchable based on their colour,
whether they have reminders, audio, images, or lists.

Using Wi-Fi you can access the internet without using
your SIM card whenever you are in range of a wireless
network. The only thing you have to do is to enter the
Wi-Fi screen and configure an access point to connect
your phone to the wireless network.

Wi-Fi

For detailed instructions on using Wi-Fi, refer to "6.1.2
Wi-Fi".

10.1.2

Bluetooth

Bluetooth allows your phone to exchange data (videos,
images, music, etc.) within a small range with another
Bluetooth supported device (phone, computer, printer,
headset, car kit, etc.).
For more information on Bluetooth, refer to "6.2
Connecting to a Bluetooth device".

10.1.3

SIM cards

10.1.6

Touch to choose SIM 1 or SIM 2 (1) for connecting to the
network, making calls and sending SMS messages.

10.1.4

Data usage

Turn on

More > NFC (1)
to enable NFC.

The function allows data exchange when the phone
touches another device.

More > Android Beam (1)

Mobile data

10.1.7

If you do not need to transmit data on mobile networks,
turn off Mobile data to avoid incurring significant
charges for data use on local operator mobile networks,
particularly if you do not have a mobile data agreement.

Android beam can be activated only when NFC is on.

10.1.8

Set data limit
By enabling Set data limit, your mobile data connection
will be disabled when the specified limit is reached. You
can also choose a data usage cycle to view the statistics
and applications related to the data use of your phone.
Data usage is measured by your phone, and your
operator may count differently.

10.1.5

More > Aeroplane mode

Turn on Aeroplane mode
to simultaneously disable
all wireless connections including Wi-Fi, Bluetooth and
more.

(1)

This function allows you to transmit app content via
NFC.

Only for 5047D/5047I/5047U.

More > Tethering & mobile hotspot

This function allows you to share your phone's mobile
data connection via USB or as a portable Wi-Fi access
point (refer to "6.4 Sharing your phone's mobile data
connection").

10.1.9

More > VPN

For more information on VPN, refer to "6.5 Connecting
to virtual private networks".

10.1.10 More > Mobile networks
You can set Data roaming, Preferred networks, Preferred
network type, Access Point Names, and Network
operators in this menu.
(1)

5047Y only.

100

10.2 Device

10.2.4

10.2.1

In this menu, you can adjust your screen brightness,
wallpaper, sleep time, font size, etc.

Home screen

Touch to set the Home screen style to Basic Home
screen or Simple Home screen.

10.2.2

Gestures

Touch to set gestures for incoming calls, alarms and
screen.

10.2.3

Lock settings

To rotate screen contents when device is rotated, touch
When device is rotated > Rotate the contents of the
screen.

10.2.5

Touch to customise the application shortcuts displayed
on your lock screen.
Screen lock
Touch to set your screen unlock method. For example,
you can unlock your phone by sliding the screen,
entering a password, or drawing a pattern, etc.
Smart lock
With Smart lock, you can set your trusted devices,
places, face, voice, etc. To enable this function you must
first set a screen lock.

101

Notifications

Touch to allow, block, or set priority for app notifications.

10.2.6

Func shortcuts

Display

Sound

Touch to adjust call and notification ringtones, music,
and other audio settings.

10.2.7

Apps

Touch to view details about the applications installed on
your phone, to manage their data usage or force them
to stop.
In the Permissions menu of an application, you can grant
permissions for the app, such as allowing the app to
access your Camera, Contacts, Location, etc.
In the Notifications menu, you can configure whether
to block the notifications from this app, hide sensitive
content, etc.

102

10.2.8

Recent location requests

Storage

Touch to monitor device storage and available space.

This list shows the recent location requests.

10.2.9

Location services

Battery

Touch any category in the battery management screen
to view its power consumption.

This list shows location services from Google.

10.2.10 Memory

Touch to set Encryption, SIM card lock, Device
administration, Credential storage, etc.

Touch to view the total memory and the memory used
by applications.

10.3 Personal
10.3.1

Location

On
Turn on
to enable the use of information from Wi-Fi
and mobile networks to determine your approximate
location, for use in Google Maps, when you search, and
so on. When you select this option, you’re asked whether
you consent to share your location anonymously with
Google’s location service.

10.3.2

10.3.3

Touch to select High accuracy, Battery saving or Device
only mode.
103

Accounts

Touch to add, remove, and manage your email and other
supported accounts. You can also use these settings
to control how and whether all applications send,
receive, and synchronise data on their own schedules,
and whether all applications can synchronise user data
automatically.
Add account
Touch Add account to add an account for the selected
app.

10.3.4

Mode

Security

Google

Touch to configure your Google account and services
settings.

104

10.3.5

Language & input

Network settings reset

Touch to configure language settings, the on-screen
keyboard, voice input settings, pointer speed, etc.

Touch to reset all network settings.

10.3.6

This operation will delete all the licences on your device.

Backup & reset

DRM reset

Back up my data

Factory data reset

Turn on
to back up your phone’s settings and other
application data to Google servers. If you replace your
phone, the settings and data you’ve backed up will be
restored onto the new phone when you sign in with your
Google account. If you mark this option, a wide variety
of settings and data are backed up, including your Wi-Fi
passwords, bookmarks, a list of the applications you’ve
installed, the words you’ve added to the dictionary used
by the onscreen keyboard, and most of the settings that
you configure in the Settings application. If you unmark
this option, you stop backing up your settings, and any
existing backups are deleted from Google servers.

Erase all of your personal data from internal phone
storage, including information about your Google
account, any other accounts, your system and application
settings, and any downloaded applications. Resetting the
phone does not erase any system software updates
you’ve downloaded.

Backup account

If you reset the phone in this way, you’re prompted to
re-enter the same kind of information as when you first
started Android.
When you are unable to power on your phone, there
is another way to perform a factory data reset by using
hardware keys. Press the Volume up key and the Power
key at same time until the screen lights up.

Touch to set your backup account.
Automatic restore
Turn on
to restore your backed-up settings or other
data when you reinstall an application.

105

106

10.4 System
10.4.1

11 Making the most of your

Date & time

Use Date & time settings to customise your preferences
for how date and time are displayed.

10.4.2

11.1 FOTA Upgrade

Accessibility

Use the Accessibility settings to configure any accessibility
plug-ins you have installed on your phone.

10.4.3

Printing

Your phone supports wireless printing to enabled printers
and online services.

10.4.4

Scheduled power on & off

Turn on the switches to enable scheduled power on/off,
and preset your power on/off time and repeat mode.

10.4.5

Regulatory & safety

Touch to view product information.

10.4.6

phone .....................................

About phone

This contains information such as Legal information,
Model number, Android version, Android security patch
level, Baseband version, Kernel version, Build number,
and Custom build version.
107

Use the FOTA (Firmware Over The Air) Upgrade tool
to update your phone's software. To access Updates,
touch
on the Home screen and select Updates.
Alternatively, go to Settings > About phone > System
updates.
Touch
and the phone will search for the latest
software. If you want to update the system, touch the
button, and when that’s finished, touch
to complete
the update. Now your phone will have the latest version
of the software. Turn on data connection or Wi-Fi before
searching for updates. Settings for auto-check frequency
are also available once you restart the phone. If you have
chosen auto-check, when the system discovers the new
version, a dialog will pop up where you can choose to
download the update or ignore. A notification will also
appear in the Status bar.
During FOTA downloading or updating, to avoid errors
in locating the correct update packages, do not change
your default storage location.
108

12 Accessories ........................... 13 Warranty ...............................
Standard accessories
1. Charger
2. USB cable
3. Headset
4. Quick Start Guide
5. Safety and Warranty information
6. LCD sticker

accessories included along with your device.

Your phone is warranted against any defect or
malfunctioning which may occur in conditions of normal
use during the warranty period of twelve (12) months
(1)
from the date of purchase as shown on your original
invoice.
Batteries (2) and accessories sold with your phone are
also warranted against any defect which may occur
during the first six (6) months (1) from the date of
purchase as shown on your original invoice.
In case of any defect of your phone which prevents you
from normal use thereof, you must immediately inform
your vendor and present your phone with your proof of
purchase.

(1)
(2)

109

The warranty period may vary depending on your country.
The life of a rechargeable phone battery in terms of
conversation time, standby time and total service life,
will depend on the conditions of use and network
configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain
optimal performance for your phone during the first six
months after purchase and for approximately 200 more
recharges.

110

If the defect is confirmed, your phone or part thereof will
be either replaced or repaired, as appropriate. Repaired
phone and accessories are entitled to a one (1) month
warranty for the same defect. Repair or replacement
may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor but
excludes any other costs.
This warranty shall not apply to defects to your phone
and/or accessory due to (without any limitation):
- Non-compliance with the instructions for use or
installation, or with technical and safety standards
applicable in the geographical area where your phone
is used;
- Connection to any equipment not supplied or not
recommended by TCL Communication Ltd.;
- Modification or repair performed by individuals not
authorised by TCL Communication Ltd. or its affiliates
or your vendor;
- Modification, adjustment or alteration of software or
hardware performed by individuals not authorised by
TCL Communication Ltd.;
- Inclement weather, lightning, fire, humidity, infiltration
of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation…

Your phone will not be repaired in cases where labels
or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or
the mandatory warranty provided by your country or
jurisdiction.
In no event shall TCL Communication Ltd. or any of its
affiliates be liable for indirect, incidental or consequential
damages of any nature whatsoever, including but not
limited to commercial or financial loss or damage, loss of
data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or
limitation of indirect, incidental or consequential damages,
or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.

111

112

Before contacting the service center, here are some
instructions to help you troubleshoot your device:
For optimal operation, fully charge the battery.
To improve the phone’s performance, remove
unnecessary files or apps on your phone.
Update your phone's software via the Updates
application. Or you can touch Settings > About
phone > Updates to update software.
Reset your phone via Factory data reset. Touch
Settings > Backup & reset > Factory data reset >
RESET PHONE. Another method is to hold down the
Power key and the Volume up key at the same time
when your phone is powered off. All your phone data
will be lost permanently. It is strongly advised to fully
back up your phone data before resetting.
and carry out the following checks:
My phone can't be switched on or is frozen
When the phone can't be switched on, charge for
at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.

When the phone falls into a loop during power on
animation and the user interface can't be accessed,
press and hold the Power key to reset. This eliminates
any abnormal OS booting issues caused by third party
applications.
If neither method is effective, reset the phone by
pressing the Power key and the Volume up key at the
same time, selecting a language, and then selecting
Wipe data/Factory reset. Press the Volume key to
select, and press the Power key to confirm each
selection.
My phone has not responded for several minutes
If your phone doesn’t respond, turn off your phone by
pressing and holding the Power key until it turns off
and then restart it again.
If your phone has a removable battery, remove the
battery and reinsert it, then restart the phone.
If it still doesn't work, reset the phone.
My phone turns off by itself
Check that your screen is locked when you are not
using your phone, and make sure that the Power
key is not accidentally pressed while the screen is
unlocked.
Check the battery charge level.
If it still doesn't work, reset the phone or update
software.

113

114

14 Troubleshooting ...................

My phone can't charge properly
Make sure that you are using the Alcatel charger that
comes with the phone.
If your phone has a removable battery, make sure that
your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging
in the charger.
Make sure that your battery is not completely
discharged; if the battery power has been empty for
a long time, it may take around 20 minutes to display
the battery charging indicator on the screen.
Make sure that charging is carried out under normal
conditions (0°C (32°F) to 40°C (104°F )).
When abroad, check that the voltage input is
compatible.
My phone can't connect to a network or "No service"
is displayed
Try connecting to the network by moving to another
physical location.
Verify the network coverage with your operator.
Check with your operator that your SIM card is valid.
Try connecting at a later time if the network is
overloaded.

115

My phone can't connect to the internet
Make sure that the internet access service of your SIM
card is available.
Check your phone's internet connection settings.
Make sure that you are in a place with network
coverage.
Try connecting at a later time or another location.
Invalid SIM card
Make sure that the SIM card has been correctly
inserted.
Make sure that the chip on your SIM card is not
damaged.
Make sure that the service of your SIM card is
available.
My phone can't make outgoing calls
Make sure that you have dialled a valid number and
have touched Call.
For international calls, check the country and area
codes.
Make sure that your phone is connected to a network,
and the network is not overloaded or unavailable.
Check your subscription status with your operator
(credit, SIM card valid, etc.).
Make sure that you have not barred outgoing calls.
Make sure that your phone is not in aeroplane mode.
116

My phone can't receive incoming calls
Make sure that your phone is switched on and
connected to a network (check for overloaded or
unavailable network).
Check your subscription status with your operator
(credit, SIM card valid, etc.).
Make sure that you have not forwarded incoming
calls.
Make sure that you have not barred certain calls.
Make sure that your phone is not in aeroplane mode.
The caller’s name/number doesn't appear when a call
is received
Check that you have subscribed to this service with
your operator.
Your caller may have concealed his name or number.
I can't find my contacts
Make sure that your SIM card is not broken.
Make sure that your SIM card is inserted properly.
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
Adjust the volume during a call by pressing the
Volume key.
Check the network strength. Move to a location with
stronger signal strength.
117

Make sure that the receiver, connector and speaker on your
phone are clean.
I can't use the features described in the manual
Check with your operator to make sure that your
subscription includes this service.
Make sure that this feature doesn't require an Alcatel
accessory.
When I select a number from my contacts, the number
can't be dialled
Make sure that you have correctly recorded the number
in your file.
Make sure that you have selected the country code
when calling an international number.
I can't add a contact
Make sure that your SIM card contacts are not full;
delete some files or save the files to the phone.
My callers can't leave messages on my voicemail
Contact your network operator to check service
availability.
I can't access my voicemail
Make sure that your operator’s voicemail number is
correctly entered in "Voicemail number".
Try later if the network is busy.
I can't send and receive MMS
Check your phone storage as it might be full.
118

Contact your network operator to check service
availability and MMS parameters.
Verify the server centre number or your MMS profile
with your operator.
The server centre may be swamped. Try again later.
SIM card PIN locked
Contact your network operator to obtain the PUK
(Personal Unblocking Key) code.
I can't connect my phone to my computer
Check to make sure the USB port is not broken. If it’s
not working, try another USB port on your computer.
Make sure USB drivers are properly installed.
If you are using a Windows computer, make sure it
supports MTP mode. If you are using a Mac, make
sure to install Android File Transfer from www.
android.com/filetransfer/.
Make sure that you’re using the correct cable from
the box.
I can't download new files
Make sure that there is sufficient phone storage space
for your download.
Select the microSD card as the location to store
downloaded files.
Check your subscription status with your operator.

The phone can't be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your
phone is visible to other users.
Make sure that the two phones are within Bluetooth’s
detection range.
The battery drains too fast
Make sure that you follow the complete charge time
(minimum 150 minutes).
After a partial charge, the battery level indicator
may not be exact. Wait for at least 20 minutes after
removing the charger to obtain an exact indication.
Adjust the brightness of screen as appropriate.
Extend the email auto-check interval for as long as
possible.
Update news and weather information on manual
demand, or increase their auto-check interval.
Exit background-running applications if they are not
being used for extended periods of time.
Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls,
game playing, internet surfing or running other complex
applications
This heating is a normal consequence of the CPU
handling excessive data. Ending the above actions will
make your phone return to normal temperature.

119

120

After a factory data reset is performed, I can't use my
phone without entering Google account credentials
After a reset is performed, you must enter the original
Google account credentials that were used on this
phone.
If you don’t remember your Google account credentials,
complete Google account recovery procedures.
If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will not
be regarded as warranty case.
The phone doesn't ring when a call or message arrives
Make sure that Do Not Disturb mode is not turned
on. Go to Settings > Sound > Do Not Disturb.
Press the Volume key to adjust volume.
I forget some passwords/codes/keys on phone
Perform a factory data reset.
If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will not
be regarded as a warranty case.

15 Specifications .......................
Processor

MTK 6737

Platform

Android N

Memory

8GB ROM + 1GB RAM (1)
16GB ROM + 2GB RAM (2)

Dimensions
(LxWxT)

141.8x71.4x8.95 mm
(NFC: 141.8x71.4x9.2 mm)

Weight

129.5g

Display

5.0 HD, touchscreen with
1280X720

(1)
(2)

121

5047Y/5047D only.
5047I/5047U only.

122

Network

Battery (1)

GSM: 850/900/1800/1900

Capacity: 2200 mAh

UMTS: B1/2/5/8
LTE: B1/3/7/8/20

(1)

LTE: B1/3/5/7/8/28/38/40

Expansion Slot
(2)

(Band frequency and data speed are
operator dependent.)
GPS
Connectivity

Rechargeable Lithium-ion battery

Special Features

A-GPS

microSD™ memory card
(Availability of microSD card
depends on market)
GPS
G-sensor
E Compass

Bluetooth V4.2
Wi-Fi 802.11b/g/n (2.4GHz)
3.5 mm audio jack

Note: Specifications are subject to change without
prior notice. (1)

micro-USB
Camera

Up to 13 megapixel back camera
by SW
Up to 8 megapixel front camera
by SW

Audio supported WAV, MP3, MP2, AAC, AMR, MIDI,
Vorbis, APE, AAC+, FLAC
formats

(1)
(1)
(2)

5047Y/5047D/5047U only.
5047I only.

123

The original battery has undergone rigorous safety
inspections to meet qualification standards, the use of
non-original batteries may be dangerous.

124

alcatel is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2017 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have
been composed, arranged, and mixed by NU TROPIC
(Amar Kabouche).

English - CJA29N0ALAAA
125

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