Arrow_Assist_Unify Arrow Assist Unify
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Mobility
Expand your Unify
capabilities & opportunities
Contact us today
ecs-anz.arrow.com | ecsanz.info@arrow.com | 1300 673 506 (AU) | 0800 32 22 55 (NZ)
Enterprise Computing Solutions – Australia and New Zealand
Professional and Support Services
Arrow Assist for Unify
Contact your local Channel Development Manager for a quote for Arrow Assist for Unify.
Post-sales support for
Unify OpenScape Office
and OpenSCape Business.
Contact us for a quote.
What’s covered?
> Real time access to the Arrow’s Unify Specialists
> Access to the Arrow Web Ticket support portal for submitting
and tracking support tickets
> Product support and troubleshooting with potential vendor
escalation
> First-class implementation, management and programming
assistance
> Advance arrangement of resources available
> Superior support on ‘out of warranty’ Unify versions
> Available only to Arrow ECS ANZ Partners
> 2 hour response time during standard business hours
How it works
For business partners that purchase complete new OZBiz
platforms from Arrow ECS ANZ including associated licenses and
entitlements, Arrow extends complementary Arrow Assist support
providing the site has a valid Unify ‘Software Support’ contract in
place.
Arrow does not extend complementary support for OZBiz,
HiPath3000 and OpenScape Office platforms and/or licenses or
entitlements purchased from another distributor or partner.
If support is required for a platform that Arrow did not originally
supply, an Arrow Assist contract must be purchased for a yearly or
hourly term before support can be extended.
©2017 Arrow Electronics, Inc. Arrow and the Arrow logo are registered trademarks of Arrow Electronics, Inc. Other trademarks and product information are the property of their respective owners. 7714
As the pace of technology change continues to increase, it can be
challenging to keep your skills up to scratch with your customer’s
business requirements – after all, your customer expects YOU to be
the expert.
To ensure you can stand up in front of your prospect or existing customer confidently, you
need to continually make investments in skills, training and resources – that’s where Arrow
Assist comes in.
How we can help
We have designed Arrow Assist to provide Unify authorised partners support for OpenScape Office and OpenScape Business. For
platforms that are no longer supported by Unify (for example, HiPath 3000 as of the end of July 2015) we will extend best effort to support
our partners. In the event that an Arrow Unify specialist cannot resolve the escalation directly and the partner holds a valid Arrow Assist
contract, our team will leverage our back-end vendor support agreement to provide best-in-industry support.
