Presentation Avaya IP Office Essential Features

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Why Avaya IO Office?
Avaya IP Office systems can simplify the
way you do business by enhancing your
internet and external communications.
With 15 essential features available.

Mobile Twinning – Mobile phone call control feature so
you can transfer calls back to the office with one number
application & turn twinning on and off remotely.
Adaptable Main Equipment - Scalable & flexible from 2 to
384 Extensions.
Future Ready - Hybrid architecture allows digital,
analogue, IP and SIP extensions along with PSTN, ISDN,
H323 and SIP trunks to be connected to the system.
User and Group Announcements – Upload professionally
recorded auto to play a welcome courtesy message
advising your callers that all agents are busy & will be with
you shortly then caller is placed on hold hearing your
Company music/messages.
Multi Adhoc Conferences - Connect multiple internal and
external people together (2x Up to 64 Participants MAX).
Works on ISDN and SIP lines only*.
Call Monitoring/Coaching/Intrusion - Out of the box
ability to monitor, coach or intrude on calls from a handset
as a supervisor. Great for staff training and development.
Click to Call - Built in TAPI 1st party so you can dial from
your contacts in Outlook or other TAPI enabled
applications.
Practical Handsets - IP Office offers a dual LED handset
layout for ease of use and training of new staff. Digital and
IP phones feature same fixed Button layout.

Advanced Voicemail - Every users voice mailbox
features a mini automated attendant with 3 options so
the caller is given a few options on where they may
want to
. redirect the call or leave a message.
Professionally recorded audio can also be uploaded to
the system.
Automated Attendant- Personalised key press
options, e.g. please press 1 for sales, press 2 for
accounts and the ability to queue these calls with a
welcome greeting followed by a comfort greeting after a
specified time.
Simplified Voicemail to Email - Any compatible email
device can receive SMTP voicemail to email messages.
Hot Desking - Allows any user/s logging in and out of
any extension to keep their user profile.
Multiple Music on Hold - Up to 4 different tracks
(Great for multi – tenanting for businesses).
Easy Web Management - System administrator has
access to manage the entire system on line. Staff are
given access to do some of their own administration e.g.
changing the call forwarding of the extension.

Simple Headset Connections - Electronic Hook
switches so there is no need for mechanical lifters
(Jabra Pro 920 with Link EHS cable).
*Maximum of three participants when using conferencing on PSTN lines.

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Title                           : PowerPoint Presentation
Author                          : Katie McManus
Create Date                     : 2016:02:18 10:48:58+11:00
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