Avaya IP Office Essential Edition Quick Version 7.0 Manager IPOffice Version7.0

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IP Office Essential Edition
Quick Version 7.0 Manager

- Issue 03a - (21 February 2011)

© 2011 AVAYA All Rights Reserved.
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originally sold by Avaya and ultimately utilized by End User.

Quick Version 7.0 Manager
IP Office Essential Edition

License types
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"Toll fraud" is the unauthorized use of your telecommunications system by an
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Page 2
- Issue 03a (21 February 2011)

Contents

Contents
1. Telephony Features
1.1 Key System.....................................................................
or PBX System
............................................................................
1.1.1 Outgoing
Call Routing
1.1.2 Incoming
Call Routing
............................................................................
1.2 Dial Plan .....................................................................
1.3 Date and Time
.....................................................................
Setting
.....................................................................
1.4 Voicemail Operation
1.5 Night Service
.....................................................................
1.6 Phantom Extensions
.....................................................................
1.7 One Touch.....................................................................
Transfer
.....................................................................
1.8 Modem Access
Support
1.9 SIP Trunks.....................................................................
1.10 Phone Based
.....................................................................
Administration

10
10
12
15
17
17
18
19
20
20
20
21

2. The Manager Application
2.1 Installing Manager
.....................................................................
2.2 Starting Manager
.....................................................................
2.3 Setting the .....................................................................
Discovery Addresses
2.4 Known IP Office
Discovery
.....................................................................
2.5 Saving the .....................................................................
Configuration
2.6 Saving a Configuration
to a PC File
.....................................................................
2.7 Loading a PC
.....................................................................
File
2.8 Simplified View
.....................................................................
.....................................................................
2.9 Advanced View
2.10 The System
Page
.....................................................................
2.11 The Admin
.....................................................................
Tasks List
2.12 Creating a.....................................................................
Configuration File

29
31
33
35
37
38
38
39
40
41
42
43

3. Configuration Settings
3.1 Remote/Administrator
.....................................................................
Password
46
..................................................................... 47
3.2 System Settings
3.2.1 List
Management
............................................................................
50
3.2.2 Speed
............................................................................
Dial Setup
55
3.2.3 License
Management
............................................................................
57
3.3 User Setup..................................................................... 59
3.3.1 Button
Programming
............................................................................
61
3.3.2 User
............................................................................
- Advanced Settings
68
3.3.3 DND
Exception List
............................................................................
72
..................................................................... 73
3.4 Group Management
3.5 Trunks
..................................................................... 76
3.5.1 Analog
............................................................................
Trunks
77
3.5.2 BRI
............................................................................
Trunk
82
3.5.3 PRI
Trunks
............................................................................
86
3.5.4............................................................................
SIP Trunk Administration
106
3.5.5............................................................................
Outbound Call Handling
113
3.6 Auxiliary Equipment
..................................................................... 118
3.6.1............................................................................
Door Phone
119
3.6.2............................................................................
Music on Hold
120
3.6.3............................................................................
SMDR
121
3.6.4............................................................................
Contact Closure Group
122
3.7 Auto Attendant
.....................................................................
Setup
123
3.8 Advanced.....................................................................
Parameters
129

4. Button Programming
4.1 Button Programming
.....................................................................
Functions
137
4.2 Manager Buttons
..................................................................... 139
Quick Version 7.0 Manager
IP Office Essential Edition

.....................................................................
4.3 Absent Message
4.4 Account Code
.....................................................................
Entry
4.5 Active Line
.....................................................................
Pickup
4.6 Auto Dial .....................................................................
- Intercom
4.7 Auto Dial .....................................................................
- Other
4.8 Call Coverage
.....................................................................
4.9 Call Forwarding
.....................................................................
.....................................................................
4.10 Call Pickup
4.11 Caller ID.....................................................................
Inspect
4.12 Caller ID.....................................................................
Log
4.13 Caller ID.....................................................................
Name Display
.....................................................................
4.14 Calling Group
4.15 Conference
Drop
.....................................................................
4.16 Contact Closure
.....................................................................
1
4.17 Contact Closure
.....................................................................
2
.....................................................................
4.18 Do Not Disturb
4.19 Hot Dial .....................................................................
4.20 Hunt Group
.....................................................................
4.21 Idle Line.....................................................................
Pickup
.....................................................................
4.22 Last Number
Redial
4.23 Loudspeaker
Page
.....................................................................
4.24 Message.....................................................................
Alert Notification
4.25 Night Service
.....................................................................
4.26 Pickup Group
.....................................................................
4.27 Privacy .....................................................................
4.28 Recall .....................................................................
4.29 Saved Number
Redial
.....................................................................
4.30 Simultaneous
.....................................................................
Page
4.31 Station Lock
.....................................................................
.....................................................................
4.32 Station Unlock
4.33 VMS Cover
.....................................................................
4.34 Voice Mailbox
.....................................................................
Transfer
4.35 Wake Up.....................................................................
Service

140
140
140
140
140
140
141
141
141
142
142
142
142
143
143
143
143
143
144
144
144
144
144
145
145
145
145
145
145
146
146
146
147

5. Manager Menu Commands
5.1 File Menu.....................................................................
5.1.1............................................................................
Open Configuration
5.1.2............................................................................
Close Configuration
5.1.3............................................................................
Save Configuration
5.1.4............................................................................
Save Configuration As
5.1.5............................................................................
Preferences
5.1.6............................................................................
Offline
5.1.7............................................................................
Advanced
5.1.8............................................................................
Exit
5.2 View
.....................................................................
5.2.1............................................................................
Toolbars
5.2.2............................................................................
Tool Tip
5.2.3............................................................................
Advanced View
5.2.4............................................................................
Hide Admin Tasks
5.2.5............................................................................
TFTP Log
5.3 Tools
.....................................................................
5.3.1............................................................................
Extension Renumber
5.3.2............................................................................
Import Templates
5.4 Embedded
.....................................................................
File Management
5.4.1............................................................................
Open File Settings
5.4.2............................................................................
Close File Settings
5.4.3............................................................................
Refresh File Settings
5.4.4............................................................................
Upload File

151
151
151
151
151
151
159
160
168
169
169
169
169
169
169
170
170
170
171
171
171
171
171

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- Issue 03a (21 February 2011)

5.4.5............................................................................
Upload System Files
5.4.6............................................................................
Backup System Files
5.4.7............................................................................
Restore System Files
5.4.8............................................................................
Upgrade Binaries
5.4.9............................................................................
Upgrade Configuration
5.4.10
............................................................................
Upload Voicemail Files
5.4.11
............................................................................
Upload Phone Files
............................................................................
5.4.12
Copy System Card
5.4.13
Configuration
............................................................................

171
171
171
171
171
171
172
172
172

6. Appendix: SMDR
6.1 SMDR Fields
..................................................................... 175
6.2 SMDR Examples
..................................................................... 178
Index ...............................................................................183

Quick Version 7.0 Manager
IP Office Essential Edition

Page 4
- Issue 03a (21 February 2011)

Chapter 1.
Telephony Features

Quick Version 7.0 Manager
IP Office Essential Edition

Page 5
- Issue 03a (21 February 2011)

Telephony Features:

1. Telephony Features
This section covers details of the feature configurable for an IP Office Essential Edition - Quick Version system using IP
Office Manager. It is an operating mode of IP Office that support up to 32 analogue trunks and 100 users (100 if using a 3
digit dial plan, 48 is using a 2 digit dial plan).
It is the default mode assumed by a IP500v2 control unit fitted with a new IP Office A-Law or IP Office U-Law SD card. In
addition to analogue trunks, SIP trunks and digital (BRI or PRI) trunks are also supported.
IP Office Essential Edition - Quick Version itself also operates in either of two system modes; behaving as either a key
system or a PBX system 10 . Systems with an Mu-Law SD card default to Key system operation, those with an A-Law SD
card default to PBX system operation. However this setting can be changed within the system configuration if required.
IP Office Essential Edition - Quick Version mode systems can be changed to IP Office standard mode operation if required.
This is done by selecting using IP Office Manager (File | Advanced | Switch to Standard Mode 164 ).

Supported Phones
The following phones are supported by IP Office Essential Edition - Quick Version systems running IP Office Release 7.0
software.
· Avaya DS Digital Stations
These phones use digital station (DS) ports provided by IP500 base cards (DS8 and Combo DS6-P2). They can
also use the DS ports provided by external expansion modules (DS16, DS16A, DS30 and DS30A).
· Avaya 1400 Series: 1403, 1408 and 1416.
· Avaya 9500 Series: 9504 and 9508.
· Avaya TCM Digital Stations
These phone use ports provided by the IP500 TCM8 base card or by DS16A/DS30A external expansion modules.
· Avaya M-Series: MT7100, MT7100N, MT7208, MT7208N, M7310, M7310N, M7324 and M7324N.
· Avaya T-Series: T7000, T7100, T7208, T7316, T7316E.
· Other Phones: Avaya 4100 Series, Avaya 7400 Series and Audio Conferencing Unit (ACU).
· Additional programmable buttons are supported by the addition of button modules on M7324 and T7316E
phones.
· Avaya ETR Phones
Avaya ETR (Enhanced Tip and Ring) phones are supported on both Avaya PARTNER ACS telephone systems and IP
Office Essential Edition - Quick Version systems. On IP Office systems they connect to ETR ports provided by IP500
ETR6 base cards.
· ACS "Refreshed" Series: ETR6D, ETR18D, ETR34D.
· ACS "Euro" Series: ETR6, ETR18, ETR18D, ETR34D.
· Avaya DECT Phones: 3920.
This DECT phone consists of a paired base station and cordless handset. It connects to ports provided by the
IP500 ETR6 base card. Supported in North America only.
· Analog Phones
The IP Office Essential Edition - Quick Version system supports DTMF analog phones. These connect to PHONE
extension ports provided by IP500 base cards (Phone 2, Phone 8 and Combo DS6-P2) or external expansion
modules (Phone 16 and Phone 30). Avaya cannot guarantee the operation of any specific non-Avaya analog
phones on an IP Office Essential Edition - Quick Version system. Analog phones can also be connected to ports on
the IP500 ETR6 base card.

IP500 Base Cards
The IP Office control unit can be fitted with up to 4 IP500 base cards. Each base card can be fitted with an IP500 trunk
daughter card. The following IP500 base cards are supported by IP Office Essential Edition - Quick Version:
· Digital Station Base Card: DS8
This type of base card provides 8 DS ports for the connection of Avaya digital stations. Maximum 3 cards
supported.
· Analogue Extension Base Cards: Phone 2, Phone 8.
This type of base card provides 2 or 8 ports respectively for the connection of DTMF analog extension phones.
Maximum 4 cards supported.
· Combination Base Card: Combo DS6-P2-VCM10-ATM4 and Combo DS6-P2-VCM10-BRI4.
This type of base card provides 6 DS ports for the connection of Avaya digital stations and 2 PHONE ports for the
connection of DTMF analog extension phones. It also provides 10 voice compression channels (VCM) needed for SIP
trunk operation. The card is available in 2 variants, one pre-fitted with an ATM4 trunk daughter card, the other prefitted with a BRI4 trunk daughter card. Maximum 2 cards supported.

Quick Version 7.0 Manager
IP Office Essential Edition

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- Issue 03a (21 February 2011)

· TCM Base Card: TCM 8
This type of base card provides 8 TCM ports for the connection of Avaya Nortel digital stations. Maximum 4 cards
supported.

IP500 Trunk Daughter Cards
Each IP500 base card supported by IP Office Essential Edition - Quick Version can be fitted with an IP500 trunk daughter
card (on IP500 Combination cards the trunk daughter card is pre-fitted and cannot be changed). The following IP500
trunk daughter cards are supported by IP Office Essential Edition - Quick Version. Note that PRI and BRI trunks are not
supported in the same system.
· Analogue Trunk Card: ATM 4 UNI
This type of trunk daughter card allows the base card to which it is fitted to support up to 4 analog trunk
connections.
· ISDN BRI Trunk Cards: BRI 4 UNI and BRI 8 UNI
These type of trunk daughter cards allow the base card to which they are fitted to support ISDN BRI trunks. The
card is available in 2 trunk (4 channel) and 4 trunk (8 channel) variants. This type of card is not supported in North
American locales. The IP Office Essential Edition - Quick Version system is limited to one ISDN trunk card per
system. A combination of cards is supported so long as no more than 12 channels are installed
· ISDN PRI Trunk Card: PRI 1 UNI
This type of trunk daughter card allows the base card to which it is fitted to support PRI trunks. The type of PRI
trunk (E1 PRI, US PRI or T1) is determined by the system locale. Note that the channels supported by the card
require licenses entered into the system configuration. The card supports only 8 unlicensed channels.

External Expansion Modules
The system can be expanded by the addition of up to 8 external expansion modules, so long as the system extension and
trunk support limits are not exceeded.
· Analog Trunk Module: ATM 16
This type of external expansion module supports 16 analog trunks.
· Digital Station Modules: DS16, DS16 V2, DS30, DS30 V2
These types of external expansion modules support 16 or 30 DS ports for Avaya digital station phones.
· Advanced Digital Station Modules: DS16A, DS30A
These types of external expansion modules support 16 or 30 ports which can be used as TCM ports for the
connection of Avaya Nortel digital stations.
· Analog Phone Modules: Phone 8, Phone 16, Phone 30
These types of external expansion modules support 16 or 30 PHONE ports respectively for the connection of DTMF
analog extensions.

Licenses
Licenses are required for some features of IP Office Essential Edition - Quick Version operation. The license keys are
entered into the system configuration and are based on the unique Feature Key number of the SD card installed in the
system and the feature being enabled.
· Software Upgrade Licenses
Existing systems being upgraded to IP Office Release 7.0 will require an upgrade license.

· New IP500v2 Systems
For the first 90 days, a new IP500v2 control unit will run any supported IP Office Release without
requiring an upgrade license. The highest level run is written into the system's memory (not the
SD card) and that becomes a permanent entitlement for the control unit. However, after 90 days
the IP500v2 will require an upgrade license if upgraded to a software release higher than any that
it has run in the initial 90 day period.
·

Warning
Systems upgraded without the appropriate license will display "No license available" and will not
allow any telephony functions.

Quick Version 7.0 Manager
IP Office Essential Edition

Page 8
- Issue 03a (21 February 2011)

Telephony Features:
· IP500 PRI Channel Licenses
The IP500 PRI 1 trunk daughter card supports the use of its first 8 channels unlicensed. Use of additional
channels require licenses to be added to the configuration. The maximum number of channels depends on the
current Line Sub-Type setting of the PRI trunk.
· Embedded Voicemail Additional Ports
Unlicensed, the embedded voicemail provided by the system supports 2 simultaneous connections and 15
hours of storage. This can be expanded up to 6 channels by the addition of licenses, each of which enables an
additional two channels. For IP Office Release7.0+ each license also enables an additional 5 hours of storage.
· Mobile Worker Licenses
By default only 3 users can be configured to use remote forwarding/mobile twinning features. Additional users
can be enabled by the addition of Mobile Worker licenses to the configuration.

Quick Version 7.0 Manager
IP Office Essential Edition

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- Issue 03a (21 February 2011)

1.1 Key System or PBX System
For IP Office Release 7.0+ the operating mode of a system can be changed. Two modes are supported; key mode and PBX
mode. The selected mode affects a number of controls, mainly around the making of outgoing calls and the routing of
incoming calls.

1.1.1 Outgoing Call Routing
Key System Mode
Each phone is configured with 2 Intercom buttons which cannot be changed. It is also configured with line appearance
buttons for specific lines using the Number of Lines settings and individual button programming.
Internal calls are made by selecting one of the two Intercom buttons provided on each phone and then dialing the number
of another extension or of the system feature required.
External calls are made by selecting one of the line appearance buttons programmed on the phone and then dialing the
external number required.
If the user dials without selecting an Intercom or Line button first, the user's automatic line selection setting is used to
determine which button, if available, gets used.

PBX System Mode
Each phone is configured with 3 call appearance buttons (2 only on ETR phones). These can be used to make both internal
and external calls. The dialing of an external call can be indicated by the dialing starting with a specific prefix (9 or 0) if
required, otherwise any number not matching an internal extension or function is assumed to be external.
The line used for an outgoing external call is determined by configuration settings. ARS Selectors are created which can be
groups of lines or specific functions using any available ISDN lines. Different external number prefixes are then mapped to
those ARS Selectors. When a user dials an external number, it is matched to a selector and uses the function and one of
the lines specified by that selector.
Line appearances can still be used to make and answer calls on a particular line.

Dialing Restrictions
In both modes, the system uses a number of methods to control the numbers users are allowed to dial or not.
· Dialing Lists
These lists are used in define numbers that can or cannot be dialed. Users are then associated with the different
lists.

Allowed
Numbers

Each allowed list contains external telephone numbers that members of the list are allowed to dial
regardless of any other call barring. The users allowed lists override any disallowed lists 52 of which
they are also member and the user's Outgoing Call Bar 59 and Outgoing Call Restrictions 68
settings.
There are eight lists, each containing up to 10 numbers. Each number can use the telephone dialing
digits 0 to 9, *, # and can be up to 28 digits long. You can also use the ? character as a single digit
wildcard.

Disallowed
Numbers

Each disallowed list contains external telephone numbers that users who are members of the list are
not allowed to dial.
Numbers in the disallowed lists of which a user is a member are overridden if they also appear in the
allowed numbers lists, emergency number list of which the user is a member and also by marked
system speed dials 55 .
There are eight lists, each containing up to 10 numbers. Each number can use the telephone dialing
digits 0 to 9, *, # and can be up to 28 digits long. You can also use the ? character as a single digit
wildcard.

Emergency
Numbers

You can enter 10 emergency phone numbers into this list. This list is applied to all users and
overrides any dialing restrictions that may also be applied to the users.

· Forced Account Code Entry: Default = Off.
For each user, if this setting is selected, that user is required to enter an account code from the Account Code
Entries 54 list when making an external call. This can only be overridden by use of the System Password 46 to
make a call.
· Outgoing Call Restrictions: Default = No Restriction
For each user, this field sets the type of outgoing external calls that the user can normally make. Any restrictions
applied do not apply to numbers in the Emergency Number List 53 and to numbers in any Allowed Lists 51 of
which the user is a member

Quick Version 7.0 Manager
IP Office Essential Edition

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- Issue 03a (21 February 2011)

Telephony Features: Key System or PBX System
· No Restrictions
The user can make outgoing external calls. The Allowed Lists and Disallowed Lists of which the user is a
member still apply.
· Inside only
The user can only make internal calls.
· Local only
The user can only make outgoing external calls to numbers matching local numbers.

Quick Version 7.0 Manager
IP Office Essential Edition

Page 11
- Issue 03a (21 February 2011)

1.1.2 Incoming Call Routing
Key System Mode
For an incoming external call on a line, the following options control where the call is presented:
· Coverage Destination
The Coverage Destination setting of each line can be used to select whether an incoming call on that line is also
presented to one of the following options in addition to alerting on any matching line appearances.
· For PRI and BRI trunks, it is not possible to know on which of the trunk's channels incoming calls will
arrive. Therefore in most cases, the coverage destination and other settings of each line on the trunk
should be set to the same values.
· Coverage Extension
The call alerts on an intercom button of a selected line coverage extension. The user's call coverage, VMS
coverage and call forwarding settings are applied to the call. Any extension can be used as the destination
including a phantom extension.
· Hunt Group
The call is presented, in sequence, to each of the available members of a selected hunt group
answered. Any of the 6 sequential hunt groups can be used as the destination.

until

· Line Appearance Buttons
The call will alert on any line appearance buttons that matches the line. Each line has a line number which can be
assigned to line appearance buttons on users' phones. Users can answer the call by pressing the alerting line
appearance button on their phone.
· Number of Lines 47
By default, all analog lines in the system are assigned to line appearance buttons when the system is installed.
Lines are assigned for all users starting from button 03 upwards in order of line numbering.
· Line Assignment 67
Through individual user button programming, any programmable button can be configured as a line
appearance for a particular line.
· Auto Attendant Coverage
Each line can be configured to send unanswered calls to an auto attendant after a set delay (which can be set to 0
for immediate answer). This can be set to operate when the system is in day and or night service. This is done
using the VMS Schedule, VMS Delay - Day, VMS Delay - Night and VMS Auto Attendant settings of each line.

The following methods can be used to override the normal call routing detailed above:
· DID Mapping
For PRI and T1 trunks, if the incoming call matches a configured DID and or ICLID number, the Coverage
Destination setting for the DID/ICLID match is used rather than the line's Coverage Destination.
· SIP Call by Call Table
For SIP trunks, if the incoming call matches a configured URI, it is presented to the extension or group specified in
the SIP line's Call by Call Table.
· Night Service Group 18
Switching on night service changes the alerting for some lines and the delayed auto attendant coverage (VMS
Schedule) operation.

PBX System Mode
Incoming call routing in PBX System mode is similar to that in Key System mode except for the following:
· Calling Groups
These additional 4 groups are available as a destination for calls. They can be selected as the destination in the
Coverage Destination selection of trunks and in DID Mapping/SIP Call-by-Call tables. A calling group can also be
selected as the destination for an auto-attendant transfer.
· Operator Group
This additional group is available as a destination for calls in DID Mapping and SIP Call-by-Call settings.
· ETSI PRI/BRI Trunks
In PBX System mode, all incoming call routing is done using the trunk's DID Mapping Table. The table includes a
default non-editable entry that routes any calls for which there is no other match to the Operator Group.

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Telephony Features: Key System or PBX System

Coverage Destination Summary
Coverage Destinations

Key System Mode Trunks
Alog ETSI BRI
PRI

PRI

SIP

PBX System Mode Trunks
Alog ETSI BRI
PRI

· None
If set to None, incoming calls will only
alert on user extensions with line
appearance buttons that match the
line's Appearance ID.

–

· Extension
Route incoming calls to a particular
extension.

–

· Phantom Extension
IP Office Release 6.1+ supports phantom
extensions 19 . One of these can be
selected as the destination for calls.

–

· Hunt Group
Incoming calls can be routed to one of
the 6 sequential hunt groups 73 .

–

· Calling Group
For systems with their System Mode
47 set to PBX System, incoming calls
can be routed to one of the 4 collective
calling groups 73 .
· Voicemail
Route incoming calls to the systems
voicemail to collect messages. This
requires the caller to know the mailbox
number and passcode.

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PRI

SIP

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DID Call Mapping/SIP Call-by-Call Destination Summary
DID/Call-by-Call Destinations

Key System Mode Trunks
Alog ETSI BRI
PRI

PRI

SIP

PBX System Mode Trunks
Alog ETSI BRI
PRI

PRI

SIP

· Extension
Route incoming calls to a particular
extension.
· Phantom Extension
IP Office Release 6.1+ supports phantom
extensions 19 . One of these can be
selected as the destination for calls.
· Hunt Group
Incoming calls can be routed to one of
the 6 sequential hunt groups 73 .
–

–

· Operator Group
For systems with their System Mode
47 set to PBX System, incoming calls
are routed to the Operator Group 73 .

–

· 76: Modem
For Release 6.1+, the option 76:
Modem can be selected to route the call
to the systems built in V32 modem 20
function. This is intended for basic
configuration access by system
maintainers.

–

· Auto Attendant
For Release 6.1+, any of the configured
voicemail auto attendants can be
selected as the call destination.

–

· Calling Group
For systems with their System Mode
47 set to PBX System, incoming calls
can be routed to one of the 4 collective
calling groups 73 .

–

· Voicemail
Route incoming calls to the systems
voicemail to collect messages. This
requires the caller to know the mailbox
number and passcode.

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Telephony Features: Key System or PBX System

1.2 Dial Plan
Extension Numbering
IP Office Essential Edition - Quick Version systems can be configured to use either a 2 digit or 3 digit dial plan for user
extensions. The numbering choice is made either using the Tools | Extension Renumber 170 option or during creation of
an offline configuration 43 .
· For a 2 digit dial plan, the extensions are numbered 10 to 57. This numbering cannot be changed.
· For a 3 digit dial plan, the extensions are numbered from 100 upwards. This numbering can be changed in the
range 100 to 579 using the Tools | Extension Renumber 170 option (the defaults are 100 to 199). In 2 digit
mode only 48 extensions are supported, in 3 digit mode a maximum of 100 extensions are supported.
· In both cases, those extensions not matched by physical ports are automatically assigned as phantom extensions
19 .
· The system assumes that the base control unit is always fully populated with up to 24 extensions, either real or
phantom or a mix, to which it assigns extension numbers in sequence. It does this before assigning extension numbers
to any real extensions on attached external expansion modules up to the system extension limit. If the system
extension limit has not been exceeded, any remaining extension numbers are assigned to additional phantom
extensions.

Special Dialed Numbers
The following can be dialed after selecting an Intercom button or simply going off hook (for which Intercom is assumed).

Number

Intercom Feature or Function

Operator number. Dials the first extension in the system.

610 to 657

Direct extension pickup. Answer the call alerting at another extension. Dial 6 followed by the
extension number.

661 to 664

Group call pickup. Dial 66 followed by the pickup group

6801-6864

Direct line pickup. Answer the call alerting on a particular line. Dial 68 followed by the line number (01
to 64).

Loudspeaker Page. Makes a call to the extension configured as the system's Loudspeaker Paging
extension.

71-74

Group calling. Dial 7 followed by the calling group

Operator group. This is supported only on systems with their System Mode set to PBX System.

Modem port

771 to 776

Hunt group call. Dial 77 followed by the hunt group

777

Voicemail collect. Connects the extension to the extension user's own mailbox.

778

Remote voicemail access. Connects the extension to prompts to specify the mailbox required.

Auto attendant numbers. See the section Auto Attendant Numbers below.

801 to 864

Idle line pickup. Dial 8 followed by the line number (01 to 64).

865 to 899

Seize an available trunk in the ARS selector group (65 to 99). This is supported only on systems with
their System Mode set to PBX System.

Key System: Start an outgoing external call. The line use is automatically selected using Idle Line
Preference.

number (1 to 4).

. Used for remote access for configuration.
73

number (1 to 6).

PBX System: Optional external dialing prefix. The use of 9 can be removed or swapped with 0 (the
operator number) using the Outside Line 47 setting.
*

Intercom call. Prefix * in front of an internal number will attempt to make an intercom call to that
number. If the destination cannot auto answer then the call becomes a normal call.

*70

Simultaneous page. Make a page call to both the users in Calling Group 1 and to the extension
configured as the system's Loudspeaker Paging 68 extension.

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Auto Attendant Numbers
Dialing the appropriate number shown in the table below allows recording and playback of the matching auto attendant
prompt. It is important to remember that callers always hear two prompts, a greeting prompt and then a menu prompt. In
addition that may also hear the emergency greeting first if it has been activated.

Auto Attendant
Greeting Prompts

Morning Greeting

7811

7812

7813

7814

7815

7816

7817

7818

7819

Afternoon Greeting

7821

7822

7823

7824

7825

7826

7827

7828

7829

Evening Greeting

7831

7832

7833

7834

7835

7836

7837

7838

7839

Out of Hours Greeting

7851

7852

7853

7854

7855

7856

7857

7858

7859

Emergency Greeting

7861

7862

7863

7864

7865

7866

7867

7868

7869

Morning Menu

7841

7842

7843

7844

7845

7846

7847

7848

7849

Afternoon Menu

7871

7872

7873

7874

7875

7876

7877

7878

7879

Evening Menu

7881

7882

7883

7884

7885

7886

7887

7888

7889

Out of Hours Menu

7891

7892

7893

7894

7895

7896

7897

7898

7899

Auto Attendant Access

7801

7802

7803

7804

7805

7806

7807

7808

7809

Action Prompts

The Auto Attendant Access numbers allow internal access to an auto attendant. Calls can be transferred to these
numbers.

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Telephony Features: Dial Plan

1.3 Date and Time Setting
By default the system is configured to use network time synchronization using the first analog trunk on the card installed
in slot 1 of the system control unit. In that mode it gets its system time and date from the information that the line
provider includes as part of the caller ID information. When network time synchronization is being used, system in a North
American locale can also be configured to apply automatic daylight saving changes.
If the network time synchronization method above cannot be used on a particular system, it needs to be disabled. The
time and date are then set manually. This is all done using a system administrator phone 21 .

1.4 Voicemail Operation
All IP Office Essential Edition - Quick Version systems include voicemail as standard. By default up to 2 calls can
simultaneously use voicemail services. By adding licenses, this can be increased up to 6 simultaneous calls.

When Do Calls Go To a User's Mailbox?
If a user has voicemail enabled (VMS Cover set to Enabled (the default)), calls directed to ring at that user's extension
go to the user's voicemail after having rung for the time set by the user's Voicemail Coverage Rings setting
(approximately 15 seconds by default). For incoming external calls, this will apply if the user is set as the line's Coverage
Destination.
· The above does not apply for calls altering just on a line appearance button that the user has assigned or alerting
the user as part of a hunt group.
· There are number of methods for a user to switch their VMS Cover setting on or off (through their mailbox, through
the phone menus, or using a VMS Cover 146 button)
· A VMS Transfer

146

button can be configured to let a user transfer calls directly to the mailbox of other users.

When Do Calls Go to an Auto Attendant?
The IP Office Essential Edition - Quick Version voicemail supports the configuration of up to 9 auto attendant services to
answer and redirect calls. If an auto attendant has been configured, it can be used to answer calls as follows:
· Immediate Auto Attendant Service
One of the auto attendants can be specified as the Coverage Destination for a particular line. The call is
presented immediately to that auto attendant.
· Delayed/Optional Auto Attendant Service
The VMS Schedule setting of each line can be used to set whether unanswered calls should go to a selected auto
attendant. The settings can be enabled for day service, night service 18 , both or never (the default). The delay
used before going to the auto attendant is set by the line's VMS Delay - Day and VMS Delay - Night settings as
appropriate.

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1.5 Night Service
Use this feature to program a button on the first extension on the system to turn night service on and off. When night
service is on, all lines assigned to the telephones of the users in the night service group 73 ring immediately, regardless
of their normal line ringing settings.
Night service is useful if you want phones to ring after regular business hours. For example, although Shipping
Department workers do not answer calls directly during the day, you want them to answer incoming calls after hours.
· You must program a Night Service Button on the first extension on the system.
· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· If the user has this feature enabled, removing this button with turn the feature off.
· Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime
operation.
· If you reassign the Night Service Button, it is removed from the button where it was previously assigned.
· If you program a System Password 47 , you must enter the password when turning Night Service on or off. In
addition, when Night Service is on, users in the Night Service Group can dial only numbers on the Emergency
Phone Number List 53 and marked system speed dial numbers without entering the System Password. Night
Service with a System Password is useful for controlling unauthorized use of phones after hours.
· If you have a voice messaging system, VMS Hunt Schedule determines when outside calls should ring voicemail.
The status of the Night Service Button tells the voice messaging system to operate in day or night mode.
· The Night Service Button returns to the status (on/off) it was in immediately prior to a power failure or to a system
reset 160 being used.
· Night Service is unavailable on T1 lines with Direct Inward Dialing (DID).

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Telephony Features: Night Service

1.6 Phantom Extensions
For Release 6.1 and higher, extension users are created in the system configuration for all users regardless of whether
they are matched by physical extension ports available. Those user extensions without a physical port are referred to as
'phantom' extensions.
The main purpose of phantom extensions is to provide voicemail mailboxes that are not associated with an existing
physical extension. These mailboxes can be accessed and used by the auto attendant menus and other functions.
· The system assumes that the base control unit is always fully populated with up to 24 extensions, either real or
phantom or a mix, to which it assigns extension numbers in sequence. It does this before assigning extension numbers
to any real extensions on attached external expansion modules up to the system extension limit. If the system
extension limit has not been exceeded, any remaining extension numbers are assigned to additional phantom
extensions.

The Manager application's menus and phone based administration menus allow selection of a phantom user extension
number in the same was as for normal physical extension numbers. Phantom extensions are indicated by # in front of the
extension number. That includes using a phantom extension as the destination in an auto attendant, trunk DID call map,
SIP call by call mapping, etc.
· Calls to a phantom extensions are treated as follows:
· Calls go immediately to the phantom user's voicemail mailbox. Forwarded or transferred calls go to the mailbox
of the user doing the transfer or forward.
· If the phantom extension is included in a hunt group, they are ignored.
· Callers can use the phantom user's mailbox DTMF breakout settings, if configured, to be transferred to another
destination.
· Calls can be transferred to a phantom extension. Since the calls go immediately to voicemail, no transfer return is
supported.
· Joining or bridging to a call that has been sent to a phantom extension’s mailbox will drop the phantom extension
from the call in the same way it does for a physical extension.
· Calls to a phantom extension cannot be picked up.
· The phantom extensions are supported within the auto attendant actions Dial by Name, Dial by Number and
Transfer to Number.
· Mailbox access for message collection and mailbox configuration is achieved by dialing 778 from any telephone,
then entering the phantom extension number and the mailbox access code if it has already been configured.
Mailboxes with a configured access code can also be accessed by external calls.
· Phantom extensions can be used as the line coverage extension for a line. In this case, the phantom extension's
VMS Coverage Rings setting is used before the call goes to the phantom user's mailbox.
· Auto Dial Intercom buttons can be set to route calls to a phantom extension.
· When using the Manager application, when selecting extensions in the various menus, a phantom extension is
indicated by a # character. The extensions Equipment Type is fixed as Phantom.
· The phantom extension's Automatic VMS Coverage setting can be used to disable mailbox operation. If this is
done, calls to the phantom extension will hear busy tone.

The following features are specifically are not supported using phantom extensions:
· A phantom extension cannot be configured as any other extension type, ie. loudspeaker, door phone, fax machine
or standard extension.
· A phantom extension cannot be configured as a night service alert extension.
· A phantom extension cannot be configured as a hotline extension.
· A phantom extension cannot be added to a hunt group, pickup group or calling group.
· A phantom extension specified as the destination for call forwarding or follow me is ignored. Instead calls will
continue to alert at the forwarded user.
· A phantom extension specified as the destination for another extension's call coverage is ignored. Instead calls will
continue to alert at the covered extension.

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1.7 One Touch Transfer
Release 6.1 and higher supports one touch transfer operation with a number of different button types. With a call currently
connected, the user can start the transfer process by pressing a button pre configured for the destination rather than
having to first press TRANSFER.
The button types that support this operation are listed below. Buttons programmed for voice or page calls can be used.
· Auto Dial ICM
· Auto Dial ICM - Page
· Group Calling - Ring
· Group Calling - Page
· Group Hunting - Ring
· Group Hunting - Page
· Simultaneous Page

1. With a currently connected call, the user starts the transfer by pressing the button programmed for the transfer
destination.
2. The system seizes an intercom button using the user's Automatic Line Selection list. If no intercom buttons are
available, the button press is ignored.
3. When an intercom button is seized, the system puts the connected call on hold pending transfer and makes the
voice or page call to the transfer destination.
4. The user can switch between calls using the appropriate intercom and or line appearance for each call.
· If the transfer destination is busy then the transfer cannot be completed. The user should press the appropriate
appearance button for the held call to reconnect to the caller.
5. The user can complete the transfer by going on hook (replacing the handset, pressing SPEAKER or pressing
HEADSET depending on how they were handling the call being transferred) or pressing TRANSFER or selecting the
Complete soft key on the display.

· Calls transferred using one touch transfer are still subject to voicemail coverage or transfer return in the same way
as normal transferred calls.
· Using this feature and trying to complete a transfer to a door-phone, or a loudspeaker paging extension, is not
allowed. The transfer attempt is dropped and the original call remains on hold.

1.8 Modem Access Support
The first analog line port in any system can be used for V32 modem access. The line is switched between modem
operation and normal voice call operation by dialing *9000* or through the Modem Enabled option shown in the trunk's
advanced setup settings. When operating as a modem, the line cannot be used for normal voice calls.
For Release 6.1 and higher, the modem functionality can also be accessed as extension 76. This can be used as the
destination in an auto attendant menu in the DID mapping/SIP Call-by-Call tables of trunks. This allows remote access on
lines other than the first analog line.
Remote access requires entry of the user name and password used for IP Office Manager as the connection name and
password.

1.9 SIP Trunks
The IP Office Essential Edition - Quick Version mode can support SIP trunks through its LAN connection. These are
configured using IP Office Manager, they cannot be managed through phone based administration.
In order to support SIP trunks, the system must include the following resources:
· SIP Trunk Licenses
These licenses are used to configure the number of simultaneous SIP trunk calls supported, up to a maximum of
20. A IP Office Essential Edition - Quick Version mode system supports 3 channels without licenses.
· Voice Compression Channels
These are required to convert between the audio compression methods used for IP telephony and those used for
analog and digital trunks. Each IP500 Combination card (up to 2) installed in the system provides 10 voice
compression channels for the system. One voice compression channel is used for each SIP call.

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Telephony Features: SIP Trunks

1.10 Phone Based Administration
Many of the system settings can be programmed from extensions on the system if they are an Avaya phone. The range of
features programmable may also depend on the phone type. The following phone types can be used: ETR18D, ETR34D,
M7324, M7310, T7316E, T7316, 1408, 1416, 9504 and 9508.
The type of programming is divided into three categories:
· System Administration
Refers to the system programming that can only be done by the first two extensions in the system.
· Centralized Programming
Refers to the programming of other user extensions that can only be done by the first two extensions in the
system.
· Telephone Programming
Refers to the programming that an extension user can do of their own settings.

Category

Speed Dials

Extension
Settings

Account Codes

Voicemail

Groups

Ring Settings

Holding Calls

System
Maintenance

Setting

Access Type

Outgoing Call Restr

System Administration

#401

Set System Password

System Administration

#403

Toll Call Prefix

System Administration

#402

Personal Speed Dial

Centralized Programming,
Telephone Programming

80-99

System Speed Dials

Centralized Programming

600-699

Automatic Extension Privacy

System Administration

#304

Extension Name

Centralized Programming,
Telephone Programming

–

Button Programming

Centralized Programming,
Telephone Programming

–

Display Language

System Administration

#303

Call Waiting

System Administration

#316

Intercom Dial Tone

System Administration

#309

External Hotline

System Administration

#311

Outside Conference Denial

System Administration

#109

Transfer Return Ext

System Administration

#306

Do Not Disturb Exceptions

Centralized Programming,
Telephone Programming

700-719

Override Line Ringing

System Administration

#324

Remote Call Forward

System Administration

#322

Forced Account Code

System Administration

#307

Forced Account Code List

System Administration

#409

VMS Coverage

System Administration

#310

VMS Coverage Rings

System Administration

#321

Reset Voice Mail Pwd

System Administration

#325

VMS Hunt Delay

System Administration

#506

VMS Hunt Schedule

System Administration

#507

Calling Group

System Administration

#502

Group Call Distribution

System Administration

#206

Hunt Group

System Administration

#505

Night Service Button

System Administration

#503

Night Service Grp Ext

System Administration

#504

Operator Group

System Administration

–

Pickup Group

System Administration

#501

Abbreviated Ringing

System Administration

#305

Call Coverage Rings

System Administration

#320

Distinctive Ringing

System Administration

#308

Line Ringing

System Administration

–

Personal Ring Pattern

System Administration

#323

Ringing on Transfer

System Administration

#119

Transfer Return Rings

System Administration

#105

Hold Timer

System Administration

#127

Music on Hold

System Administration

#602

Clear Backup Alarm

System Administration

#123

Manual Backup

System Administration

#124

Memory Card Shutdown/Startup System Administration

#733

Restore

System Administration

#125

Copy Settings

System Administration

#399

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Telephony Features: Phone Based Administration
Category

Setting

Access Type

Remote Admin Password

System Administration

#730

System Default

System Administration

#989

System Copy

System Administration

#732

System Reset

System Administration

#728

System Shutdown

System Administration

#729

System Upgrade

System Administration

#731

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Chapter 2.
The Manager Application

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2. The Manager Application
IP Office Manager is a Windows PC application used to configure Avaya IP Office telephone systems. This document covers
the use of Manager with IP Office Essential Edition - Quick Version systems to load, edit and save the configuration of
those systems. The Configuration Settings 46 section covers details of the individual configuration settings accessible
using IP Office Manager.

! Important: IP Office is an Offline Editor
When a system configuration is loaded into Manager, it is a configuration file copied to the Manager PC. Any changes
made to that configuration have no effect on the system until the copy is saved back to the system from the Manager PC.

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The Manager Application:

Manager Modes
The menus and options displayed by Manager vary depending on the actions you are performing. Manager can run in the
following modes.

Simplified View

This is Managers default mode when no IP Office
configuration has been opened.

Advanced View
This mode can be selected instead of the Simplified
view when no configuration is loaded. It is not
normally used for IP Office Essential Edition - Quick
Version systems and so is not covered by this
document.

IP Office Configuration Mode
When the configuration from an IP Office system
running in IP Office mode is opened in Manager,
Manager displays options for that mode. This mode is
not covered by this document.

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IP Office Essential Edition - Quick Version
Configuration Settings
When the configuration from an IP Office system
running in IP Office Essential Edition - Quick Version
mode is opened in Manager, Manager switches to this
mode.

Embedded File Management

165

For systems with a memory card installed, Manager
can be used to view and manage the files stored on
the card. This is accessed through the File |
Advanced | Embedded File Management.. 165 . .

Upgrade Wizard

162

The Upgrade Wizard is a component of Manager used
to upgrade the firmware run by the control unit and
expansion modules within an IP Office system.

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The Manager Application:

2.1 Installing Manager
The IP Office Administration suite consists of a number of applications for IP Office installers and
maintainers.
· o System Monitor - Install
· o Manager - Install
· o System Status Application - Install
· o Call Status - Optional
This software is not supported with IP Office Release 7.0 systems. It is provided only for the
maintenance of older systems.

Requirements
· o IP Office Administrator Applications DVD
Alternatively the IP Office Administrator Applications suite can be downloaded from Avaya's support website (
http://support.avaya.com).
· o Windows PC Requirements
This should meet the requirements of the administrator applications being installed. The specification below are the
minimum requirements for IP Office Manager. If other applications are to be installed on the PC then their individual
requirements should also be met.

Requirement

Minimum

Recommended

Processor

600MHz Pentium or AMD Opteron, AMD
Athlon64, AMD Athlon XP.

800MHz Pentium or AMD Opteron, AMD
Athlon64, AMD Athlon XP.

RAM

128MB

256MB

HD Space

1GB - 800MB for .NET2, 200MB for Manager.

1.4GB - 800MB for .NET2, 600MB for the full
IP Office Admin suite.

Display

800 x 600 - 256 Colors

1024 x 768 - 16-bit High Color

Operating
System

Supported on Windows XP Pro, Windows Vista, Windows 7, Windows 2003 and Windows
2008.
· 32-bit and 64-bit versions are supported.
· Vista support is only on Business, Enterprise and Ultimate versions.
· Windows 7 support is only on Professional, Enterprise and Ultimate versions.

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Installing the IP Office Admin Applications
1. Using the Add or Remove Programs option in the Windows Control Panel, check that the PC does not already
have a version of the IP Office Admin suite installed.
· If 'yes' and the suite is a pre-IP Office 3.2 version, remove the existing IP Office Admin suite via Add/Remove
Programs.
· If the existing suite is IP Office 3.2 or higher, it is possible to upgrade without removing the previous
installation. However, if the system already has a USB Feature Key, the key should be removed prior to
upgrading and then reinserted and the PC restarted.
2. Insert the IP Office Administrator Applications DVD. Select the option for the IP Office Administration Suit. A folder
window will display the installation files for the administration suite.
3. Double-click on setup.exe.
4. Select the language you want to use for the installation process. This does not affect the language used by Manager
when running. Click Next >.
5. Select who should be able to run the Admin Suite applications. Click Next >.
6. If required select the destination to which the applications should be installed. We recommend that you accept the
default destination. Click Next >.
7. The next screen is used to select which applications in the suite should be installed. Clicking on each will display a
description of the application. Click on the
next to each application to change the installation selection. When you
have selected the installations required, click Next >.

8. Ensure that at minimum System Monitor and Manager are selected. Click Next >.
9. Click Install.
10.Installation of Windows .Net2 components may be required. If menus for this appear, follow the prompts to
install .Net.
11.If requested, reboot the PC.

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The Manager Application: Installing Manager

2.2 Starting Manager
1. Select Start | Programs | IP Office | Manager.
· If the PC has firewall software installed, you may be prompted as to whether you want to allow this program to
access the network. Select Yes or OK.
2. When the Manager application starts, it briefly displays a splash screen. It will then perform several possible
actions: and then presents the welcome screen.
3. By default the application will automatically scans the local network for an IP Office system. This behavior can be
disabled in the Manager application preferences 151 in which case the default welcome page is displayed (see
Simplified View 39 ).
a. If only one system is found, and it is currently set to the default remote admin password
and display the configuration from that system.

, Manager will load

b. If only one system is found but it is not set to the default remote admin password, the menu for entering the
valid name and password is displayed.

c. If several systems are found, the Select IP Office menu is displayed. Use this menu to select which system to
load. For details of adjusting the Select IP Office menu see Setting the Discover Address 33 .

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d. If no system is found or an invalid name and password are used, then the Manager simplified view
Welcome menu is displayed.

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The Manager Application: Starting Manager

2.3 Setting the Discovery Addresses
By default, when
or File | Open configuration is selected, Manager's Select IP Office menu appears. It performs a
UDP broadcast to the address 255.255.255.255. This broadcast will only locate IP Office systems that are on the same
network subnet as the PC running IP Office Manager.

The process above is called discovery. A UDP broadcast will not be routed to other networks and subnets. Therefore to find
IP Office systems not located on the same subnet as the Manager PC, the following other options are supported.
· Specific Addressing
The Unit/Broadcast Address shown on the Select IP Office menu can be changed to the specific IP address of the
required system. A single address is routable and so can be used to discover an IP Office system on another
subnet.
· TCP Discovery Address Ranges
IP Office 3.2+ systems support discovery by TCP as well as UDP. To support this, a set of TCP addresses and
address ranges can be specified for use by the Select IP Office discovery process.
· Known IP Office System Discovery
The IP Office 4.0 Q2 2007 maintenance release adds supports for a system whereby IP Office Manager can write
the details of systems it discovers to a file. The list of systems in that file can then be used for access to those
systems. See Known IP Office Discovery 35 .
· DNS Lookup
IP Office Manager 6.2 can be configured to locate IP Office systems using DNS name lookup. This requires the IP
Office systems on a customer network to be added as names on the customer's DNS server and the Manager PC to
be configured to use that server for DNS name resolution. The use of DNS is configured through File |
Preferences | Discovery 154 .

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Changing the Initial Discovery Settings
The Discovery tab of the Manager Preferences menu can be used to set the UDP and TCP addresses used by the discovery
process run by the Select IP Office menu.
1. Select File | Preferences menu.
2. Select the Discovery tab.

3. Under UDP Discovery you can enter the default UDP broadcast address to be used by the discovery process.
4. In the IP Search Criteria box you can enter IP addresses and IP address ranges for TCP discovery. Addresses
should be separated by semi-colons, ranges by - dashes.

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The Manager Application: Setting the Discovery Addresses

2.4 Known IP Office Discovery
The Manager Select IP Office menu normally displays IP Office systems discovered by Manager using either UDP
broadcast and or TCP requests (see Setting the Discovery Addresses 33 ). Manager can be configured to also record details
of discovered units and then display a list of those previously discovered ('known') IP Office systems.

Configuring Manager for Known System Discovery
Use of known systems discovery is not enabled by default. The IP Office Manager must be configured for the feature with
a file location to which it can store and retrieve known system details.
1. Select File | Preferences.
2. Select the Directories tab.

3. In the Known IP Office File field, enter the directory path and file name for a CSV file into which Manager can
write details of the IP Office systems it discovers. If the file specified does not exist it will be created by Manager.
4. Click OK.

Using Known System Discovery
1. When the Select IP Office screen is displayed click on Known Units.

2. The screen displays the list of IP Office systems previously discovered and stored in the CSV file.
· To select an IP Office control unit, highlight the row containing unit data and click OK. The selected unit will
appear in the Select IP Office window.
· To filter displayed units, type the first few characters of the unit name in the Filter field. Any unit whose name
does not match the filter will be temporarily hidden.
· Each discovery appends data to the known unit list. It is possible that details of some entries in the list may be
out of date. Right clicking on the leftmost (grey) column of any row will bring up a floating menu offering the
options of Refresh and Delete.
· A new entry may be manually added without having to access the system first through normal discovery. Enter
the IP address of the new system in the IP Address column of the blank row shown with a * and select
Refresh from the floating menu. This will update the Known Units file with data relating to the unit with the
specified address.
· Select Cancel to return to the Select IP Office menu.

Note:
· The key used by the Known Systems CSV file is the IP address. The file cannot contain entries for separate systems that
use the same IP address for access.
· The file can be made read only. In that case any attempts using Manager to update the file will be ignored.

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The Manager Application: Known IP Office Discovery

2.5 Saving the Configuration
The current configuration settings open within Manager can be sent to the IP Office system.
1. The first steps of this process depend on whether you are sending a configuration received from the IP Office
system or sending one opened offline/created new.
· A Configuration Opened from an IP Office
Click

in the main toolbar or select File | Save Configuration from the menu bar.

· A Configuration Created Offline or Opened from a PC File
Select File | Offline | Send Config from the menu bar.
2. The Send Configuration menu is displayed.

· Configuration Reboot Mode
If Manager thinks the changes made to the configuration settings are mergeable, it will select Merge by default,
otherwise it will select Immediate.
· Merge
Send the configuration settings without rebooting the IP Office. This option is selected by default if the
changes made since the configuration was loaded into Manager as mergeable, do not select this option
otherwise.
· Immediate
Send the configuration and then reboot the IP Office.
· When Free
Send the configuration and reboot the IP Office when there are no calls in progress. This mode can be
combined with the Call Barring options.
· Timed
The same as When Free but waits for a specific time after which it then wait for there to be no calls in
progress. The time is specified by the Reboot Time. This mode can be combined with the Call Barring
options.
· Reboot Time
This setting is used when the reboot mode Timed is selected. It sets the time for the IP Office reboot. If the
time is after midnight, the IP Office's normal daily backup is canceled.
· Call Barring
These settings can be used when the reboot mode When Free is selected. They bar the sending or receiving of
any new calls.
3. Click OK. A Service User name and password may be requested.
· If the service user name or password used do not have a match on the IP Office, "Access Denied" is
displayed.
· The message Failed to save the configuration data. (Internal error) may indicate that the system has
booted using software other than that in its System SD card's primary folder.

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2.6 Saving a Configuration to a PC File
The IP Office configuration settings shown within Manager can be saved to a .cfg file on the Manager PC. These files can
be used as backups.

Automatically Saving Configuration Copies
By default, Manager creates a file copy of the configuration before it is sent to the IP Office system. This copy is stored in
Manager's Working Directory 153 using the IP Office's system name and .cfg. This behavior is controlled by the Backup
File on Send (File | Preferences | Security) 156 option.

Saving a Configuration Received from an IP Office
1. Select File | Save Configuration as from the menu bar.

Saving a Configuration opened on the PC
1. Click

in the main toolbar or select File | Save Configuration from the menu bar.

2.7 Loading a PC File
Configuration files previously saved onto the PC can be reloaded into Manager. Select File | Offline | Open File or from
the default simplified view select Read a Configuration from File.
In order to send that configuration to a system the File | Offline | Send Config command must be used.
·

A configuration created offline should only ever be loaded to a system with the matching hardware
configuration. Doing otherwise may cause system faults.

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The Manager Application: Loading a PC File

2.8 Simplified View
This is the default view displayed by Manager when it doesn't have a system configuration loaded.

The screen provides three main actions:
· Create an Offline Configuration 43
Create an IP Office Essential Edition - Quick Version configuration by selecting from a menu of hardware options.
That configuration can then be saved as a file on the PC or uploaded to a system.
· Open Configuration from System 31
Restarts the process used by Manager to locate an IP Office system and load its configuration.
· Read a Configuration from File
Load a configuration that has been saved as a file on the PC.

Manager can be switched from simplified view to advanced view by selecting View | Advanced View. The advanced view
is not normally used with IP Office Essential Edition - Quick Version systems and so is not covered by this manual.
Whether Manager uses simplified view or advanced view when it has no configuration loaded is set by the Manager
preferences 151 setting Set Simplified View as default.

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2.9 Advanced View
This view is used by IP Office Manager for the administration of standard IP Office systems. It is not used for the
administration of IP Office Essential Edition - Quick Version systems.

If Manager is running in this mode, you can return to simplified view by selecting View | Simplified View. Alternatively
you can use the advanced view to load a configuration. The Manager will automatically return to simplified view mode
when an IP Office Essential Edition - Quick Version configuration is loaded.

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The Manager Application: Advanced View

2.10 The System Page
This is the default or home page when an IP Office Essential Edition - Quick Version configuration has been loaded into IP
Office Manager. It displays a summary of the system and a list of links for common configuration tasks.

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2.11 The Admin Tasks List
The Admin Tasks list is hidden by default but can be displayed by deselecting View | Hide Admin Tasks. When displayed
the list provides a set of links to access all of the IP Office Essential Edition - Quick Version system configuration menus.

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The Manager Application: The Admin Tasks List

2.12 Creating a Configuration File
Manager can be used to create a configuration file a new configuration file for a system.
·

A configuration created offline should only ever be loaded to a system with the matching hardware
configuration. Doing otherwise may cause system faults.

· Once the system has been installed, changing the order or combination of cards will require the system
configuration to be defaulted.

1. Close any current configuration open in Manager.
2. Select Create an Offline Configuration or File | Offline | Create New Config.

3. Check that the Configuration setting is set to IP Office Quick Mode.
4. Select the System Mode required. The options are Key or PBX. For more details see Key System or PBX
System 10 .
· Key System
The Number of Lines setting (see below) is used to automatically assign line appearance buttons on all
extensions with programmable buttons. To make external calls the user should select an available line
appearance button. Outbound call routing is determined by which line appearance button the user selects
before dialing or by the user's automatic line selection (ALS) settings.
· PBX System
No line appearances are automatically assigned. The Outside Line setting (see below) is used to set the
dialing prefix that indicates that the call is an external one for which an available line should be seized. The
Outbound Call Handling 113 settings are used to determine which lines are used for each outgoing call. Line
appearance buttons can also still be configured for making and answering external calls.
5. Set the Locale to match the default locale and language that should be used for the system. This will also affect the
extension and daughter cards available for selection in the following steps. Changing the locale will cause any
existing hardware selections to be cleared.
· The options are Argentina, Australia, Bahrain, Belgium, Brazil, Canada, Chile, China, Customize,
Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Italy,
Korea, Kuwait, Mexico, Netherlands, New Zealand, Norway, Oman, Pakistan, Peru, Poland, Portugal
, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey,
United Arab Emirates, United States, Venezuela.

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6. Select the extension number length that should be used, the options are 2 or 3.
7. In the Select Extension and Daughter Cards section, select the cards that match those in the system to which
the configuration will be loaded.
· Ensure that these match the actual physical positions of the cards that are or will be installed in the system. If
the arrangement of cards needs to be changed at a later date, it may require the whole configuration to be
deleted.
· For system administration through the first two extensions, the card in slot 1 must support Avaya digital
phones, ie. a Dig Sta 8, Combo DS6 or ETR6.
· The ETR6 extension card is only selectable for systems with a United States, Canada or Mexico locale.
· BRI trunk cards are not selectable for systems with a United States, Canada or Mexico locale.
8. Use the Expansion Modules box to select the expansion module if there are any attached to the system to which
the configuration will be loaded.
9. When the hardware selection is as required, click OK.
10.The configuration is now created and loaded into Manager for editing.
11.When completed:
· To save the file locally, select File | Save Configuration as.
· To send the configuration to a system, select File | Offline | Send Config....

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Chapter 3.
Configuration Settings

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3. Configuration Settings
This section details the IP Office Essential Edition - Quick Version configuration settings accessible through IP Office
Manager.

3.1 Remote/Administrator Password
This menu is accessed from the System

page by selecting Remote / Administrator Password.

This menu cannot be accessed from the Admin Tasks
Items marked with a

icon can be programmed from a phone extension.

New systems use default security settings with a password of password. This is the password used by IP Office Manager
for access to a system.
As a minimum, you should change the Remote/Administrator Password. Failure to do so will render the system
potentially insecure.

Changing the Remote / Administration Password
1. From the Manager home page, click Change Remote/Administrator Password.
2. The Change Password menu is displayed.

3. Enter the new password, confirm it and click OK.
4. Click Apply in the system page or click on the

icon.

5. In the Send Configuration menu click OK.
6. The user name and password will be requested. Enter Administrator and the old password.

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Configuration Settings: Remote/Administrator Password

3.2 System Settings
This menu is accessed from the System

page by selecting Change System Settings.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting System.

icon can be programmed from a phone extension.

This window displays a summary of the hardware components installed in the phone system. It also enables configuration
of system-specific settings.

Installed Hardware
This section displays a list of the hardware components (control unit and its base cards) for trunks and extensions that are
installed in the telephone system. These values are for information only and cannot be edited.

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System Parameters
This section is used to configure the following system settings.
· System Name
A name used to identify the system. This is typically used to identify the configuration by the location or customer's
company name. Some features require the system to have a name. This field is case sensitive. Do not use
punctuation characters such as #, ?, /, -,. and ,.
· System Mode:
IP Office Essential Edition - Quick Version systems can operate in either Key System or PBX System mode. For
more details see Key System or PBX System 10 . Changing the mode requires the IP Office system to be restarted
and will overwrite button programming.
· Key System
The Number of Lines setting (see below) is used to automatically assign line appearance buttons on all
extensions with programmable buttons. To make external calls the user should select an available line
appearance button. Outbound call routing is determined by which line appearance button the user selects
before dialing or by the user's automatic line selection (ALS) settings.
· PBX System
No line appearances are automatically assigned. The Outside Line setting (see below) is used to set the
dialing prefix that indicates that the call is an external one for which an available line should be seized. The
Outbound Call Handling 113 settings are used to determine which lines are used for each outgoing call. Line
appearance buttons can also still be configured for making and answering external calls.
· Country:
This option sets a range of country specific telephony settings. It also sets the default language (shown in brackets)
used on phone displays and for voicemail prompts. If the setting is changed it will cause the settings of all users
and auto attendants to change to match. The system language can be changed from the Country setting using the
separate Language setting below.
· The options are Argentina, Australia, Bahrain, Belgium, Brazil, Canada, Chile, China, Customize,
Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Italy,
Korea, Kuwait, Mexico, Netherlands, New Zealand, Norway, Oman, Pakistan, Peru, Poland, Portugal
, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey,
United Arab Emirates, United States, Venezuela.
·

! WARNING
Changing the system language requires the system to be rebooted when the changes are sent back to the
system.

· For each user, their language settings can be changed using the user's Language
language used on their phone's display and for mailbox access prompts.

setting. This affects the

· For each auto attendant, the system language setting can be overridden by the auto attendant's own
Language 123 setting.
· Receive IP Address Via DHCP Server: Default = On
When selected, the telephone system acts as a DHCP client and will obtain its IP address details by making DHCP
requests when started. If not selected, the telephone system uses the IP address set in the fields below.
· IP Address: Default = 192.168.42.1
Enter the IP address that the telephone system should use if Receive IP Address Via DHCP Server is not
selected.
· Sub-Net Mask: Default = 255.255.255.0
Enter the Sub-Net Mask that the telephone system should use if Receive IP Address Via DHCP Server is not
selected.
· Default Gateway: Default = 0.0.0.0
Enter the Default Gateway that the telephone system should use if Receive IP Address Via DHCP Server
is not selected.
· Automatic Daylight Saving Time: Default = On.
When selected, the telephone system will automatically apply daylight saving time adjustments to its internal clock.
This feature should only be used for systems in a North American locale.
· Language
The default system language is normally set by the system's Country selection above (indicated in brackets after
the country name). However, this field can be used to change the system language if required. When used, it sets
the language used for voicemail prompts and phone displays if the language is available. The language settings can
also be set separately for each user 59 and for each auto attendant 123 service.
· The options are Arabic, Brazilian Portuguese, Canadian French, Cantonese, Danish, Dutch, Finnish,
French, German, Italian, Korean, Mandarin, Norwegian, Portuguese, Russian, Spainish, Spanish
(Argentinian), Spanish (Latin), Spanish (Mexican), Swedish, UK English, US English.

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Configuration Settings: System Settings
· Number of Lines: Default = 5 or, if installed, the number of analog trunks when the system is first started.
This option is only available for systems with their System Mode (see above) set to Key System. For phones with
programmable buttons, those buttons can be configured as line appearance buttons that each match a particular
incoming line. This setting controls how many of buttons on every user's phone are automatically allocated as line
appearance buttons. The assignment is done starting from button 03 upwards in order of the lines available.
·

! Warning
If this value is changed, all existing line appearance buttons and automatic line selection settings are
overwritten. The existing functions on other programmable buttons are also overwritten if they are in the range
of buttons now specified for lines.

· Outside Line: Default = Depend on system locale, see below.
This option is only available for systems with their System Mode (see above) set to PBX System. It sets the digit
which, when dialed, indicates that the call is intended to be external. Routing of any additional digits is then
determined through the Outbound Call Handling 113 settings.
· 9 (Operator is 0)
The prefix 9 is used for external calls. The digit 0 is used for calls to the operator extension (the first extension
in the system). This is the default setting for systems with the Country setting United States.
· None
No prefix is used for external calls. Any dialing that does not match an internal dial plan number 15 is assumed
to be an external call. This is the default setting for systems with the Country setting other then Germany or
United States.
· 0 (Operator is 9)
The prefix 0 is used for external calls. The digit 9 is used for calls to the operator extension (the first extension
in the system). This is the default setting for systems with the Country setting Germany.
· System Password: Default = Blank. Range = 4 digits.
This is a four digit code used to restrict access to some functions. Once set, the system password must be used to
override station lock, forced account or disallowed calls list or night service outward restrictions to make a call. The
system password is also requested when a user switches the phone system into or out of night service mode or
tries to access an voicemail auto attendant's emergency greeting settings.
· Log All Caller ID Calls for Users: Default = None selected.
All extensions have a call log of their last 30 calls (incoming answered and missed). The user can access this using
a programmable button set to Call Log or their phone's Call Log button if it has one. In addition up to 3 extensions
can be configured to have access to the call log of the last 400 calls (incoming answered and missed) for the whole
system. These fields are used to select those users. Only calls that include caller ID are included. The ! character on
the phone display indicates that there are unviewed call details in the call log.

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3.2.1 List Management
This menu is accessed from the System

page by selecting Create Calling Lists.

This menu is accessed from the Admin Tasks

list by selecting System | List Management.

These items can also be programmed from a phone extension

Calling lists control the numbers user can or cannot dial. You can also indicate which lists a user belongs to through the
User Setup 59 menu.

After highlighting the item you want to move, use the Add or Remove buttons to move users to and from the Selected
Users list . The different types of Calling list are:

List Type
Allowed Lists

Description
Sets numbers that associated users can dial even when call restrictions are
applied. 8 lists of 10 numbers.

Disallowed Lists

Sets numbers that associated users cannot dial. 8 lists of 10 numbers.

Emergency Number List
Account Code Entries

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Sets up to 10 numbers that override all dialing restrictions at all times.
Sets up to 99 accounts codes and which users are required to enter an account
code when making external calls.

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Configuration Settings: System Settings

3.2.1.1 Allowed Lists
This menu is accessed from the System

page by selecting Create Calling Lists | Allowed Lists.

This menu is accessed from the Admin Tasks

list by selecting System | List Management | Allowed Lists.

These items can also be programmed from a phone extension

Each allowed list contains external telephone numbers that members of the list are allowed to dial regardless of any other
call barring. The users allowed lists override any disallowed lists 52 of which they are also member and the user's
Outgoing Call Bar 59 and Outgoing Call Restrictions 68 settings.
There are eight lists, each containing up to 10 numbers. Each number can use the telephone dialing digits 0 to 9, *, # and
can be up to 28 digits long. You can also use the ? character as a single digit wildcard.

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3.2.1.2 Disallowed Lists
This menu is accessed from the System

page by selecting Create Calling Lists | Disallowed Lists.

This menu is accessed from the Admin Tasks

list by selecting System | List Management.

These items can also be programmed from a phone extension

Each disallowed list contains external telephone numbers that users who are members of the list are not allowed to dial.
Numbers in the disallowed lists of which a user is a member are overridden if they also appear in the allowed numbers
lists, emergency number list of which the user is a member and also by marked system speed dials 55 .
There are eight lists, each containing up to 10 numbers. Each number can use the telephone dialing digits 0 to 9, *, # and
can be up to 28 digits long. You can also use the ? character as a single digit wildcard.

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Configuration Settings: System Settings

3.2.1.3 Emergency Number List
This menu is accessed from the System

page by selecting Create Calling Lists | Emergency Number Lists.

This menu is accessed from the Admin Tasks

list by selecting System | List Management.

These items can also be programmed from a phone extension

You can enter 10 emergency phone numbers into this list. This list is applied to all users and overrides any dialing
restrictions that may also be applied to the users.
By default 911 is already added to the emergency list and cannot be removed.

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3.2.1.4 Account Code Entries
This menu is accessed from the System

page by selecting Create Calling Lists | Account Code Entries.

This menu is accessed from the Admin Tasks

list by selecting System | List Management.

These items can also be programmed from a phone extension

Account codes are commonly used to control cost allocation and out-going call restriction. The account code used on a call
is included in the call information output by the system call log. Users can enter an account code during a call using an
Account Code Entry 63 button. Once a user has entered an account code with a call, only that user can change that
calls account code by entering another one.
Once a call has been completed using an account code, the account code information is removed from the user's call
information. This means that redial functions will not re-enter the account code.
Extensions can be required to enter a valid account code when they make an outgoing external call. The Account Code
Entries list contains the account codes that are accepted as being valid and the selected users who are required to enter
one of these codes, ie. the users who are set to Forced Account Code Entry.
All users (except analog phones) can also enter voluntary account codes at any time during a call by using an Account
Code Entry button. Voluntary account codes are recorded in the same way as forced account codes but are not validated.

Using the Assign Users to List menu to add or remove users from the Selected User list will enable/disable the Forced
Account Code Entry 68 setting for the appropriate users.

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Configuration Settings: System Settings

3.2.2 Speed Dial Setup
This menu is accessed from the System

page by selecting Administer Speed Dial.

This menu is accessed from the Admin Tasks

list by selecting System | Speed Dial Setup.

These items can also be programmed from a phone extension

This menu allows you to configure names and numbers that can be accessed by dialing the associated speed dial code,
600 to 699.

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Speed Dials Configured
· Filter
This option allows you to show only speed dial entries where the name, number or speed dial code matches the
filter value entered. If there are no matches the whole set of speed dial entries is displayed.
· Import
Allows you to import a CSV text file of speed dials. Each line of the file should contain a name, number and speed
dial code, each separated by a comma. If an entry being imported matches an existing name it will overwrite the
existing entry. If an entry being imported matches an existing speed dial code, it will be assigned an unused speed
dial code.
Head Office, 555123456, 600
Acme, 555654321, 601
· Export
This control allows you to export a CSV text file of speed dials. You can then edit the file using a text editor.
· Comma Separated Variable text Files (. c s v)
These are plain text files. In addition to being exported from Manager these files can be created and edited
using programs such as WordPad. Manager imports and exports CSV files using UTF-8 character encoding
which uses a double byte to support characters with diacritic marks such as ä. Other applications, such as
Excel, may, depending on the user PC settings, use different encoding which will cause such characters to be
removed or corrupted. Care should be taken to ensure that any tool used to create or edit the CSV supports all
the characters expected and uses UTF-8 format.
· Exporting from Manager to Excel
Do not double-click on the file exported from Manager. Start Excel and use File | Open to select the file.
Excel will recognize that the file uses UTF-8 encoding and start its text file importation wizard. Follow the
wizard instructions and select comma as the field delimiter.
· Speed Dial Entries
For each speed dial entry in the menu, the following values are used:
· Name
This is the name that will be associated with the speed dial.
· Number
This is the external number that will be dialed by the telephone system when the speed dial code is dialed by
an extension user.
· Speed dials beginning with * are called 'marked speed dials' and are treated differently. A user can use a
marked speed dial even if the number is in a disallowed list of which the user is a member. Marked speed
dials can also be used when an extension is locked. When dialed, the * is not included. If a * is required to
be dialed, the speed dial should be start with **.
· For PBX mode systems, if the system is configured to use an Outside Line
calls, that prefix should be included in external speed dial numbers.

prefix for outgoing external

· Speed Dial Code
Select a number between 600 and 699. Each number can only appear once in the list. This is the short form
substitute number for often-used long numbers.

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Configuration Settings: System Settings

3.2.3 License Management
This menu cannot be accessed from the System
This menu is accessed from the Admin Tasks
Items marked with a

page.

list by selecting System | License Management.

icon can be programmed from a phone extension.

This menu is used to enter licenses required for additional telephone system features. For example licenses are used to
enable additional voicemail ports or twinning features.
Each license is a unique 32-character string based on the feature being licensed and the serial number of the SD card
plugged into the system control unit. It is recommended that you use the Import control to import licenses. Alternatively
the license keys can be cut and pasted into the Key field. Entering licenses manually is liable to errors caused by
miskeying of the correct 32-character string.

· Import
Import licenses from a CSV file. Each line of the file should contain a license name and the 32-character license
key, each separated by a comma. The name is not important as it is not imported.
· Export
Export the licenses to a CSV file.

License Settings
For each license key entered, the following information is displayed:
· Key
This is the 32-character license string.
· Type: Information field, not editable.
If the Key is recognized, the name of the feature it licenses is shown in this field. If Invalid is displayed it indicates
that the Key has not been correctly entered.
· Status:
This field shows the status of the license.
· Unknown is shown for newly entered licenses until the configuration is sent to the phone system and then
reloaded again.
· Valid is shown if the license key matches the SD card serial number.
· Invalid is shown if the license key does not match the SD card serial number.
· Dormant is shown if the license key is valid but is conditional on another license that is not present.
· Obsolete is shown if the license key is valid but the license is no longer used by the version of software
installed in the phone system.
· Quantity: Information field, not editable.
This field indicates how many items are enabled by the license. The meaning of this will vary depending on the
feature being licensed.
· Expiry Date: Information field, not editable.
Some licenses have an expiry date, for example trial licenses. This field will indicate that date.

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Warning
Systems upgraded without the appropriate license will display "No license available" and will not
allow any telephony functions.

· SIP Trunk Channel Licenses
The system can support 3 simultaneous SIP calls without needing licenses. Additional calls, up to 20 in total,
require the addition of licenses 57 to the configuration.
· VCM Channels
Note that for SIP calls the system also requires VCM channels. For a IP Office Essential Edition - Quick
Version system those are provided by installing IP500 Combination base cards. Each of these cards
provides 10 VCM channels.
· IP500 PRI Channel Licenses
The IP500 PRI 1 trunk daughter card supports the use of its first 8 channels unlicensed. Use of additional
channels require licenses to be added to the configuration. The maximum number of channels depends on the
current Line Sub-Type setting of the PRI trunk.
· Embedded Voicemail Additional Ports
Unlicensed, the embedded voicemail provided by the system supports 2 simultaneous connections and 15
hours of storage. This can be expanded up to 6 channels by the addition of licenses, each of which enables an
additional two channels. For IP Office Release7.0+ each license also enables an additional 5 hours of storage.
· Mobile Worker Licenses
By default only 3 users can be configured to use remote forwarding/mobile twinning features. Additional users
can be enabled by the addition of Mobile Worker licenses to the configuration.

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Configuration Settings: System Settings

3.3 User Setup
This menu is accessed from the System

page by selecting User Settings.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting User Setup.

icon can be programmed from a phone extension.

This menu allows configuration of extension user settings. Note that # before an extension number indicates a phantom
user, i.e. one not matched by an actual extension. Phantom users 19 can still be used for mailbox services and other
features.

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Configure User List
This list shows the current settings of all the extension users. The list is scrollable and sortable. The current group and list
settings are show in the list and for the currently selected user can be edited in the Membership Assignment table
below the list.
· Extension: Information field, not editable.
This is the extension number of the user.
· Name: Default = Blank.
Use this field to enter the extension user's full name. The recommended format is . When set, the Name is used for display by phones and within these menus, otherwise ExtnXXX is shown.
Only alphanumeric characters and spaces are supported in this field. Do not use punctuation characters such as
#, ?, /, -, _ , ^, > and ,. The entry in this field should not start with a space or number.
· Language:
The language entered here will affect the language of prompts displayed on the user's extension and the prompts
played to the user when they access their voicemail mailbox.
· The options are Arabic, Brazilian Portuguese, Canadian French, Cantonese, Danish, Dutch, Finnish,
French, German, Italian, Korean, Mandarin, Norwegian, Portuguese, Russian, Spainish, Spanish
(Argentinian), Spanish (Latin), Spanish (Mexican), Swedish, UK English, US English.
· Ex Directory: Default = Off
If selected, the user is not included in the directory of users displayed on phones.
· User CLI: Default = Blank.
This setting in only available on PBX System 10 mode systems. Where supported by the line provider, this CLI will
be sent on outgoing calls. This setting is not used with analog or SIP trunks.
· Changing the calling party number may not be supported by the line provider or may be an additional
chargeable service. It will also be subject to restrictions on what numbers can be used. It is normally
a requirement that the calling party number used must be a valid number for return calls to the same
trunk. Use of an invalid number may cause the call to be dropped or the number to be replaced by a
default value.
· Outgoing Call Bar: Default = Off.
If selected, the extension user cannot make any outgoing external calls except to numbers in the Emergency
Number List 53 and any Allowed Lists 51 of which they are a member.
· Twinning: Default = Off.
If a user extension is twinned, calls to the extension also ring at the twinned number entered in Twinned Number
field. Twinning is a licensed feature and this option can only be enabled for the number of users for which the
phone system is licensed. If the license cover is exceeded, an error message is displayed. Remote Call Forwarding
with simultaneous internal alert (mobile twinning in IP Office terminology) allows a user to send internal and
external calls destined for a particular extension to an external phone. In addition, the call rings at internal
extension(s) and receives the extension’s coverage (including Voicemail) treatment when the call has not been
answered. This feature is only available on systems that have external trunks with answer supervision.
· Mobile Worker Licenses
By default only 3 users can be configured to use remote forwarding/mobile twinning features. Additional users
can be enabled by the addition of Mobile Worker licenses to the configuration.
· Twinned Number: Default = Blank
This is the number used for twinning if selected above.
· List Memberships: Information field, not editable.
This field shows a summary of the Allowed Lists 51 (AL) and Disallowed Lists 52 (DL) to which the user
belongs. If the user is selected, these can be edited in the Membership Assignment table below.
· Group Memberships: Information field, not editable.
This field shows a summary of the hunt groups, pickup groups and calling groups to which the user belongs. If the
user is selected, these can be edited in the Membership Assignment table below.

Membership Assignment
This section allows the calling list and group memberships of the currently selected user to be edited. The Type option is
used to select either List or Group memberships.
· List 50
If List is selected, the list of lists that exist and the lists of which the user is a member are displayed.
· Group 73
If Group is selected, the list of groups that exist and the groups of which the user is a member are displayed.

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Configuration Settings: User Setup

3.3.1 Button Programming
This menu is accessed from the System

page by selecting Configure User Button Programming.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting User Setup | Button Programming.

icon can be programmed from a phone extension.

Most Avaya phones have programmable buttons to which a variety of functions can be assigned. This menu can be used to
edit the button settings. It can also be used to adjust the automatic line selection order used by the phone.
· Note that for systems running in Key System 48 mode, a number of each users programmable buttons are
automatically configured as line appearance button according to the system Number of Lines 47 setting. If
the system setting Number of Lines 47 is changed, it may overwrite all or some of the current button
programming.
The menu can operate in either of two ways, depending on whether the phone type is known or not. See the Handset
setting.

Non-Graphical Mode
(Unknown phone type)

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Graphical Mode
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User Buttons
· User
This drop down list is used to select the extension user whose programmed buttons are displayed for editing.
· Handset
When a configuration is loaded from the telephone system at Manager 26 start-up, if the type of phone currently
plugged into the extension port is recognized, the menu switches to graphical mode and displays a picture of the
phone. If the phone type is not known, the menu can either be used in non-graphical mode or a phone type can be
selected from the drop down list to switch to graphical mode.

Copy and Print
This section of the menu allows you to copy the current user's button program settings to other extension users.
· Available Users
Select the users to which you want apply either of the actions below.
· Copy Feature Buttons
Copy 61 the current user's button programming to the selected users. You select the extension (or several) which
you want to program to be the same as the current user.
· Print Labels
If you have the DESI label printing application installed on the computer, this control offers a list of connected
printers and transfers the information required to print labels to the selected machine.

Buttons
This table displays the list of features programmed on each of the user's buttons.
· Button
The button to which the feature is programmed. The position of the button will vary depending on the type of
phone.
· Label
If the phone displays text labels next to each button, you can enter the text that should be displayed. To enter
the label, click on the label space after having selected the action for the button.
· Action
This is the action performed by the button when pressed. To select the action place your cursor in the box,
right click and select Assign a Feature from the drop menu. This will display a comprehensive menu from
which you can select the feature required. See Programming Features 63 in the next section.
· Action Data
For some actions, when selecting the action you are asked to enter action data.
· Modify ALS Programming: Default = Off.
Automatic line selection is used to select which available line is used when the extension goes off hook to make a
call without the user first pressing a specific line or intercom button, for example if the user just lifts the handset or
presses the speaker button. By default all analog line buttons (lowest to highest) and the two intercom buttons are
used in that order. If Modify ALS Programming is selected, the order of line selection is displayed and can be
edited.
· Print Label for this Extension
If you have the DESI label printing application installed on the computer, this control transfers the information
required to print labels for the current user.

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Configuration Settings: User Setup

3.3.1.1 Programming Features
This menu allows a range of individual functions to be assigned to the button.

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Making Calls
· Auto Dial - Outside 140 : Action Data = Telephone number to dial.
A button set to this feature dials the stored number using the first available line appearance in the user's automatic
line selection setting.
· Auto Dial - ICM 140 : Action Data = User extension number.
A button set to this function can be used to make an intercom call to the configured extension. It will also indicate
when that user is idle or active.
· Auto Dial - ICM Page 140 : Action Data =User extension number.
A button set to this function can be used to page the configured extension.
· Group Calling - Page 142 : Action Data = Calling group 1 to 4
A button set to this function can be used to make a page call to the available members of the configured calling
group 73 .
· Group Calling - Ring 142 : Action Data = Calling group 1 to 4.
A button set to this function can be used to make a call to the available members of the configured calling group.
· Group Hunting - Page 143 : Action Data = Hunt group 1 to 6.
A button set to this function can be used to make a page call to the available members of the configured hunt
group 73 .
· Group Hunting - Ring 143 : Action Data = Hunt group 1 to 6.
A button set to this function can be used to make a call to the available members of the configured hunt group.
· Last Number Redial 144 : Action Data = None.
A button set to this function redials the last outgoing external number dialed by the user.
· Loud Speaker Paging 144 : Action Data = None
A button set to this functions makes a page call to the system's designated loudspeaker extension port.
· Save Number Redial 145 : Action Data = None.
A button set to this function allows the user to save the number dialed during a call and to redial that number when
idle. This can be used when the number dialed does not answer.
· Simultaneous Page 145 : Action Data = None.
A button set to this function allows the user to make a page call to both the loudspeaker extension and the
extensions in first calling group, 71.
· Hot Dial 143 : Action Data = None.
A button set to this function allows the user to turns hot dialing on or off. When on, the extension user is able to
begin dialing without going off-hook. For ETR extensions hot dial is off by default. For DS and TCM digital stations,
hot dial is on by default and cannot be changed.

Answering Calls
· Call Log 142 : Action Data = None.
A button set to this function allows the user to access the system call log. The user must also be one of the 3
extensions configured for Log All Caller ID Calls for Users 47 .
· Call Pickup 141 : Action Data = Extension number.
A button set to this function performs a call pickup from the target extension. If the target has parked calls, a
parked call is retrieved in preference to any ring call at the target. Extension users can park calls by transferring
the call their own extension number. Parked calls will recall after 3 minutes.
· Caller ID Inspect 141 : Action Data = None.
When off hook on a call, pressing this button allows the user to then press another active line appearance or
intercom button to view caller number information for that call.
· Call ID Name - Display 142 : Action Data = None.
On some phones, after the call is answered the call display is not able to show both the caller ID name and number.
This function allows the user on such phones to toggle between the name and the number. If the user has this
feature enabled, removing this button with turn the feature off.
· Direct Line Pickup - Active 140 : Action Data = None.
A button set to this function allows the user to pickup a ringing, held or connected call on the specified line. Users
can also dial intercom 68LL where LL is the line number.
· Direct Line Pickup - Idle 144 : Action Data = None.
A button set to this function allows the user to seize and make a call using the specified line if that line is idle. Users
can also dial intercom 8LL where LL is the line number.
· Group Pickup 145 : Action Data = Pickup Group number 1 to 4.
A button set to this function allows the user to pickup the longest ringing call at the specified group.
· VMS Transfer 146 : Action Data = None.
A button set to this function allows the user to transfer a call directly into the voicemail mailbox of another user.

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Configuration Settings: User Setup

Other
· Account Code Entry 140 : Action Data = None.
A button set to this feature allows the user to enter a voluntary account code to be associated with the current call
or with the call made after entry of the account code. Not supported by POTS phones.
· Conference Drop 142 : Action Data = None.
A button set to this function acts as a call drop button. On Avaya digital stations, a list of conference parties is
displayed from which the user can select which call to drop. On ETR phones, the last added external party is
dropped.
· Contact Closure 1 143 /Contact Closure 2 143 : Action Data = None.
A button set to this function Allows the user to activate the phone system's contact closure 1 or contact closure 2
switch. The user must also be a member of the appropriate Contact Closure Group 122 . While the contact is on,
the button lamp is green at the user's extension and red at any other users configured for the same contact
closure. The duration and type of closure is configured in the Contact Closure Group settings.
· Do Not Disturb 143 : Action Data = None.
A button set to this function allows the user to redirect all call to them while still being able to make calls. Incoming
calls follow voicemail coverage if on, else they receive busy. Do not disturb overrides call forwarding. If the user
has this feature enabled, removing this button with turn the feature off.
· Privacy 145 : Action Data = None.
A button set to this function allows the user to switch call privacy on or off during a call. When on, other users with
line appearances for the same line are not able to join the call using that button. If the user has this feature
enabled, removing this button with turn the feature off.
· Recall 145 : Action Data = None.
A button set to this function allows the user to send a recall or hook flash signal.
· Station Lock 145 : Action Data = None.
A button set to this function allows the user to lock their extension by entering a 4 digit code. When locked, the
extension can only be used to make emergency calls and dial marked speed dials. To unlock the phone the same 4
digit code must be used.
· Station Unlock 146 : Action Data = None.
A button set to this function allows the system administrator extensions (the first two extensions in the system) to
unlock any extension without knowing the 4 digit code that was used to lock the extension.
· Mobile Twin 141 : Action Data = None.
A button set to this function allows the user to turn mobile twinning on or off. It also allows the user to change the
destination number for their mobile twinned calls.
· Blank
When selected, this option removes all programming from the button.

Coverage
· Call Coverage 140 : Action Data = XX-YY where if XX is the source extension and YY is the destination extension.
A button set to this function allows the user to turn call coverage on or off. If the user has this feature enabled,
removing this button with turn the feature off.
· Call Forwarding 141 : Action Data = XX-YY where if XX is the source extension and YY is the destination extension.
A button set to this function allows the user to turn call forwarding on or off. If the user has this feature enabled,
removing this button with turn the feature off.
· VMS Cover 146 : Action Data = None.
A button set to this function allows the user to turn voicemail coverage of their calls on or off.

Messaging
· Absent Text 140 : Action Data = None
A button set to this function allows the user to set or clear an absence text message. When set, the message is
displayed on their extension and also on other extensions when they call the user. If the user has this feature
enabled, removing this button will turn the feature off.
· Voicemail Collect 143 : Action Data = None.
A button set to this function allows the user to access the voicemail to collect messages.
· Message Alert Notification 144 : Action Data =
A button set to this function allows the user to inspect the current state of another user's message waiting lamp. It
can only be used in conjunction with other users for which this user has Auto Dial - ICM buttons configured.

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3.3.1.2 System Programming Features
This tab and its button functions are only for the first extension in the system. These features are linked to the usage of
the System Password 46 as they affect the operation of the phone system for all users and trunks.

· Night Service: Action Data = None.
A button set to this function allows the user to switch night service on or off. The System Password, if set, is
required to use this feature. When night service is on, use and behavior of VMS on some trunks may change
depending on the trunk configuration. Also when night service is on, users in the night service group 73 must first
use the System Password to make outgoing external calls other than emergency calls. If the user has this feature
enabled, removing this button with turn the feature off.
· Wake Up Service: Action Data = None, Software level = 6.1
It allows the user to set an alarm call to occur another extension in the next 24-hours. When the alarm occurs, if
the call is answered the targeted user will hear music on hold if available. If the call is not answered another
attempt is made 5 minutes later, however only 2 attempts are made. Only one alarm can be set against each user
at any time. Setting another alarm will override any existing alarm.
· Blank
When selected, this option removes all programming from the button.

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Configuration Settings: User Setup

3.3.1.3 Line Assignment
This menu enables you customize lines by setting the programmable button as a line appearance button to make and
answer calls on a particular line.
For systems operating in PBX System 48 mode, buttons can also be selected for ARS selector group 115 numbers. Those
can be used to make calls but not to receive calls. When pressed, an available line in the ARS selector group is seized.
· Note that for systems running in Key System 48 mode, a number of each users programmable buttons are
automatically configured as line appearance button according to the system Number of Lines 47 setting. If
the system setting Number of Lines 47 is changed, it may overwrite all or some of the current button
programming.

· Lines
Select the line with which the button will be associated. For systems operating in Key System
Selector group numbers are also listed.

mode, the ARS

· Ringing Options
Select whether the phone should provide audible alerting when a call is waiting to be answered on the line. Not
used for buttons assigned to ARS Selectors.
· Immediate
Provide audible alerting as normal.
· Delayed Ring
Only provide audible alerting after three rings (15 seconds).
· No Ring
Do not provide any audible alerting.
· Blank
When selected, this option removes all programming from the button.

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3.3.2 User - Advanced Settings
This menu cannot be accessed from the System
This menu is accessed from the Admin Tasks
Items marked with a

page.

list by selecting User Setup | Advanced Settings.

icon can be programmed from a phone extension.

This menu is used to configure user settings.

· User Selection - Select User
This drop down list is used to select the user whose settings are displayed for editing.
· Base Card # / Expansion Module #
This value indicates the control unit base card or external expansion module of the user's extension port. The 4
possible base cards are numbered 1 to 4 from left to right when facing the control unit. The type of base card port
is also indicated: BP indicates an analog phone extension port, BD indicates a digital (DS or TCM) port.
· Port
This value indicates the port number on the control unit base card or the external expansion module.

· Module
This field indicates the external expansion module on which the port is located.
· Port
This field indicates the port number on the Module indicated above. VoIP extensions report as 0.

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Configuration Settings: User Setup

Advanced Parameters
· Ring Pattern: Default = 1.
Selects the ring pattern that should be used for the call when alerting on a user extension. The available patterns
depend on the phone type.
· Abbreviated Ringing: Default = Active.
When active on an ETR or a Avaya digital station, if a user is already connected to a call, any additional call will give
just a single quiet ring. Note that for additional calls alerting on line appearance buttons, the Immediate, Delayed
Ring or No Ring settings of the button still apply.
· Call Coverage Ring: Default = 2 (10 seconds).
Programmable buttons set to Call Coverage 140 can be used to switch call coverage on or off for a user. When on,
calls that ring unanswered for this number of rings are redirected to alert on a covering extension. Ensure that this
setting is set lower than the users VMS Cover Ring if using Automatic VMS Cover.
· Call Waiting Extension: Default = Not Assigned.
If Assigned, on an analog extension, when the user is on a call, an additional call will cause a tone to be heard as
part of the existing call.
· Automatic VMS Cover: Default = Not Assigned.
If Assigned, voicemail is used to answer calls to the user that have rung for the VMS Cover Ring time. This
setting is ignored for any extension configured as a loudspeaker paging extension.
· Transfer Return Extension: Default = None, Software level = 6.1+.
Set the destination for transferred calls that ring unanswered for longer than the Transfer Return Ring 129
setting. Note that if a door phone or paging extension is selected, the call will continue ringing at the transfer
destination rather than returning.
· VMS Cover Ring: Default = 3 (15 seconds), Range = 0 to 9.
If Automatic VMS Cover above is assigned, this value sets how long a call alerts the user's extension before it is
redirected to voicemail.
· For Release 6.1+, the option 0 for immediate voicemail is available. 0 is the only value usable for phantom
extensions. If selected it has the following effects.
· For a call that would have otherwise have alerted at the extension, the call now goes immediately to
voicemail.
· If the extension has call forwarding set, the forwarded call will continue ringing at the forwarding target
rather than going to voicemail.
· If the extension is the target for another extension's call forwarding, the call will go immediately to the
forwarding extension's voicemail.
· Intercom Dial Tone: Default = Regular.
This setting allows selection of which dial tone is used for intercom (internal) calls. Regular matches the dial tone
used by the phone system. Machine matches the normal CO dial tone.
· Distinctive Ringing: Default = Active.
This setting is used for analog extensions only. If active, the phone will use, if supported, different ring patterns to
indicate internal, external and recall calls.
· Hotline Alert Number: Default = Blank.
If a number is entered here, when the extension goes off-hook by simply lifting the handset or pressing a speaker
button (rather than first selecting a line or intercom button), this number is called.
· Privacy Enabled: Default = Off.
If off, when connected to an external call on a particular line, other users with a line appearance for that line are
able to join that call. If on, other user cannot join calls. A user can switch privacy on/off using a programmable
button set to the Privacy 63 feature.
· Override Line Ringing: Default = Off. Software level = 6.1+.
For each line, unique line ringing settings can be applied to be used with incoming calls. They are overridden if the
user's Override Line Ringing setting is enabled. BST phones always override line ringing regardless of this
setting.

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Voicemail Settings
The Automatic VMS Cover and VMS Cover Ring settings above control whether and when voicemail is used to answer calls.
The settings below control other aspects of voicemail operation for the user.
· Voicemail Code: Default = Blank, Range = Blank or 1 to 15 digits.
This code is used to control access to the mailbox to collect messages. The mailbox user can change the code after
they enter the mailbox by dialing *04.
· Voicemail Email: Default = Blank.
When the user has a new message they can be emailed with an alert or a copy of the message, see Voicemail
Email Mode below. Use this field to enter their email address in the format name@domain. This option requires
the system to have been configured with SMTP server settings 129 .
· DTMF Breakout
These numbers are used to allow caller's to select to be transferred to another extension instead of leaving a
message.
· Reception / Breakout (DTMF *0): Default = Blank.
Sets the number to which a caller is transferred if they press *0 while listening to the mailbox greeting.
· Breakout (DTMF *2): Default = Blank.
Sets the number to which a caller is transferred if they press *2 while listening to the mailbox greeting.
· Breakout (DTMF *3): Default = Blank.
Sets the number to which a caller is transferred if they press *3 while listening to the mailbox greeting.
· Voicemail Email Mode: Default = Off.
This setting is used if an email address for the user has been set above and the system is configured with SMTP
server settings 129 . It sets whether the user receives an email when they have a new voicemail message and the
type of email
· Off
Switches off the use of email for new message alerts.
· Copy
Send an email to the user's email address with the voicemail message attached. The method leaves the
message in the user's voicemail mailbox.
· Forward
Send an email to the user's email address with the voicemail message attached. This method deletes the
message from the user's voicemail mailbox
· Alert
Send an email alert about the new message but do not attach the message to the email.

Equipment Type
· Loudspeaker Paging
Select this option for an extension connected to a paging amplifier. Only one such extension is supported on the
system.
· Door Phone 1 / Door Phone 2
Select this option for an extension connected to a door phone. The phone system can support two such devices.
The setting is linked to the Assign Extension setting on the Door Phone 1 119 and Door Phone 2 119 menus
which set which users are alerted when the door phone goes off hook.
· Fax Machine
Select this option for an extension connected to a fax machine.
· Standard
Select this option for a standard telephone extension.
· Phantom
This option is automatically selected for users who do not have a matching physical extension. Phantom users
can still be used for a range of functions such as voicemail. The setting cannot be changed.

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Configuration Settings: User Setup

Restrictions
· Forced Account Code Entry: Default = Off.
For each user, if this setting is selected, that user is required to enter an account code from the Account Code
Entries 54 list when making an external call. This can only be overridden by use of the System Password 46 to
make a call.
· Outgoing Call Restrictions: Default = No Restriction
For each user, this field sets the type of outgoing external calls that the user can normally make. Any restrictions
applied do not apply to numbers in the Emergency Number List 53 and to numbers in any Allowed Lists 51 of
which the user is a member
· No Restrictions
The user can make outgoing external calls. The Allowed Lists and Disallowed Lists of which the user is a
member still apply.
· Inside only
The user can only make internal calls.
· Local only
The user can only make outgoing external calls to numbers matching local numbers.

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3.3.3 DND Exception List
This menu cannot be accessed from the System
This menu is accessed from the Admin Tasks
Items marked with a

page.

list by selecting User Setup | Advanced Settings.

icon can be programmed from a phone extension.

For Release 7.0, IP Office Manager can be used to see and edit users' do not disturb settings. Users themselves can switch
do not disturb on/off using a programmed key 63 on their phone or an option in their phone's menus.
Do not disturb prevents the user from receiving hunt group and page calls. Direct callers hear busy tone or are diverted to
voicemail if available. It overrides any call forwarding, follow me and call coverage settings. A set of exception numbers
can be added to list numbers from which the user still wants to be able to receive calls when they have do not disturb
enabled.

· Select User
Select the user whose current do not disturb settings are displayed.
· Do Not Disturb: Default = Off
When checked the user's extension is considered busy, except for calls coming from sources listed in their Do Not
Disturb Exception List. When a user has do not disturb in use, their normal extension will give alternate dial tone
when off hook. Users with DND on are indicated as 'busy' on any BLF indicators set to that user.
· Do Not Disturb Exception List: Default = Blank
This is the list of telephone numbers that are still allowed when the user has do not disturb enabled. For example
this could be an assistant or an expected phone call. Internal extension numbers or external telephone numbers
can be entered. If you wish to add a range of numbers, you can either enter each number separately or make use
of the wildcards N (single digit) and X (multiple digits)in the number. For example, to allow all numbers from
7325551000 to 7325551099, the DND Exception number can be entered as either 73255510XX or 73255510N.
Note that this list is only applied to direct calls to the user.
· Calls to a hunt group of which the user is a member do not use the Do Not Disturb Exceptions list.

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Configuration Settings: User Setup

3.4 Group Management
This menu is accessed from the System

page by selecting Manage Hunt Groups.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Group Management.

icon can be programmed from a phone extension.

A hunt group is a collection of users accessible through a single directory number. Calls to that hunt group can be
answered by any available member of the group. The order in which calls are presented can be adjusted by selecting
different group types and adjusting the order in which group members are listed.
The Group Management menu is used to configure which extensions are members of the different available groups. You
can also indicate which groups a user uses through the User Setup 59 menu.

Group Category
Hunt Groups

Number
6

Ring Mode Description
Sequential

Hunt groups are usable as the coverage destination for incoming
external calls. Six hunt groups may be configured. Each extension can
be a member of several hunt groups.
For each external line, one of the hunt groups can be selected as the
line's Coverage Destination.

Pickup Groups

Sequential

Calling Groups

Ring All

Users can call or transfer calls to a calling group. Four calling groups can
be configured. Calling Group 1 is used by the Simultaneous Page
function.

Night Service
Group

Ring All

When the phone system is set to night service mode, incoming external
calls other than those routed by DDI are rerouted to the users in the
night service group.

Operator Group

Ring All

This option is only available for systems with their System Mode set to
PBX System. By default the group contains the first extension on the
system and is used as the default destination for DID calls. It can also
be selected as the destination for incoming SIP calls. For PRI and BRI
trunks it is fixed incoming destination for calls unless DID Mapping is
applied to the call.

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Users can be configured to pickup a call currently alerting any member
of a pickup group. Four pickup groups can be configured.

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Configuration Settings: Group Management

Hunt Groups Configured
The groups available on a system are not adjustable. This list is used to display the groups available and select which
group is currently editable in the table below.
· Name: Information only, not editable.
· Number: Information only, not editable.
· Ring Mode: Information only, not editable.
The ring mode of a group sets the order in which members of the group are used.
· Sequential
The available group members are alerted one at a time in sequence starting from the lowest numbered
pickup group extension number to the highest. Ringing calls are picked up in oldest first order.
· Ring All
All the available group members are alerted at the same time.

Assign Users to Group
This table is used to select which extension users are members of the currently selected group.

Group Call Distribution
A line can be configured to present its incoming calls to one of the 6 hunt groups. The incoming calls hunts from one hunt
group extension to the next using the same hunting algorithm as used for an intercom call to that hunt group extension
number. The call rings with the outside call ringing pattern and the display shows caller ID information if any.
If the hunt group extension that is chosen to ring as part of the selection algorithm has a line appearance for the line, then
the call alerts on the line appearance with the standard slow flashing green LED indicative of a ringing call for me. Line
ringing options are overridden and the line always rings immediately. Any other extensions in the hunt group with the line
appearance, that have not been selected as part of the algorithm, will show the slow flashing red LED indicative of a
ringing call but not for me. In addition, any other extensions in the system with the line appearance but not part of the
hunt group, will show the slow flashing red LED indication.
If the hunt group extension that is chosen to ring as part of the selection algorithm does not have a line appearance for
the line, then the call alerts on an intercom button.
When the hunt group extension that is ringing answers the call, the green LED goes steady (red off) and all other
extensions in the system with the line appearance transition to the green off/steady red LED indication.
After three rings the call shall hunt to the next available extension in the hunt group using the hunt algorithm. When the
call hunts the previously alerting extension stops alerting and returns to the idle condition. If the call was ringing on a line
appearance, the line appearance state changes to slow red flashing indicating that the call is ringing elsewhere. If the call
had been ringing on an ICOM appearance, the intercom button appearance is idled.
At any time while the call is hunting from extension to extension, any extension in the system can answer the call by
either touching the line appearance of the line, or using one of the pickup features (active line pickup, call pickup, group
call pickup).
An outside call that hunts never goes to voicemail and will hunt until answered or abandoned.
Outside calls ringing into a hunt group to a targeted extension are eligible for internal forwarding that might be active at
the targeted hunt group extension. The call will be forwarded to another extension and if unanswered, continues hunting
away from the forward-to extension to the next hunt group extension. If forwarding to an outside number is active at the
targeted hunt group extension, then the call is never forwarded and alerts the target normally.
If coverage is active at the targeted hunt group extension, it is not followed and alerts the normal number of rings before
hunting on to the next hunt group extension.

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3.5 Trunks
This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

The Trunks menu displays a list of the Installed Trunks (excluding SIP trunks 106 ). When you are setting up Trunk
Channels, a Back option is displayed at the bottom of the Advanced Settings screen. It returns you to the previous
menu so that you can select another trunk line.
During initial Trunks set-up it is advisable to click Apply and save your changes before continuing with another trunk
or pressing Back in the Advanced Settings screen. This is because if Cancel is subsequently used, you will lose all
changes since your last click of Apply in the current session, thus losing any setting already made for other trunks.

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Configuration Settings: Trunks

3.5.1 Analog Trunks
This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

If a trunk with the Line Type of Analog Trunk is selected in the list of installed trunks, its settings are displayed below
the list of installed trunks. IP Office Manager can be used to apply an existing trunk template 81 to an analog trunk.

· Installed Trunks
This table displays information about the trunk cards installed in the phone system. Selecting a trunk in the list
displays its trunk settings below the list.
· Line Number: Information only, not editable.
· Line Type: Not Editable
This value indicates the type of trunk. The menu fields and sub-menus will vary depending on the Line Type.
· Line Subtype
This option is not used for analog trunks.
· Card/Module
Indicates the card slot or expansion module being used for the trunk device providing the line. 1 to 4 match
the slots on the front of the phone system from left to right. Expansion modules are numbered from 6
upwards.
· Number of Channels
The number of channels supported by a trunk depends on the Line Type and Line Subtype. Each channels
can be used for a separate external call (incoming or outgoing) and can be represented by a line appearance
button.
· For analog trunks, each trunk supports just one call (one channel).
· Advanced Setup
This hot link option calls up a further window that is used to display and edit additional settings for the selected
trunk and its trunk channels.

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Analog Trunk Setup
· Appearance ID: Default = Auto-assigned
This number is used to uniquely identify the telephone line or channel. The number can be assigned to
programmable buttons on extensions to allow the users to make and answer calls on that line or channel.
· Hold Disconnect Time: Default = 500ms
Also known as Disconnect Clear or Reliable Disconnect. This is a method used by the analog line provider to signal
that the call has ended.
· Coverage Destination: Default = None.
System Mode = Key System
This option sets where incoming calls should alert in addition to alerting on those extension that have a line
appearance button programmed for the line. When the phone system is in night service mode, calls alert at the
members of the Night Service 73 group.

· None
If set to None, incoming calls will only alert on user extensions with line appearance buttons that match the
line's Appearance ID.
· Extension
Route incoming calls to a particular extension.
· Phantom Extension
IP Office Release 6.1+ supports phantom extensions
calls.

. One of these can be selected as the destination for

· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

· Voicemail
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the
mailbox number and passcode.
· Unique Line Ringing: Default = 1. Software level = 6.1+.
Selects the ring pattern that should be used for calls when alerting on an extension. Calls forwarded, sent to call
coverage or to a hunt group will always use the line ring pattern. Calls direct to an extension will use the line
ringing pattern unless the user has Override Line Ringing set. Not used for calls presented to the user as a
member of the Operator group. This feature is also not used for BST phones.

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Configuration Settings: Trunks

3.5.1.1 Analog Advanced Setup
This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

Trunk Parameters
· Impedance: Default = Default
Set the impedance used for the line. The settings vary depending on the system's Country setting. These options
are only available for Bahrain, Canada, Egypt, Kuwait, Mexico, Morocco, Oman, Pakistan, Qatar, Saudi
Arabia, South Africa, Turkey, United Arab Emirates and United States.
· Quiet Line: Default = Off
This setting may be required to compensate for signal loss on long lines.
· Digits to break dial tone: Default = 2, Range = Up to 3 digits.
During impedance testing, once the system has seized a line, it dials this digit or digits to the line. In some
cases it may be necessary to use a different digit or digits. For example, if analog trunk go via another PBX
system or Centrex, it will be necessary to use the external trunk dialing prefix of the remote system plus
another digit, for example 92.
· Automatic Balance Impedance Match:
These controls can be used to test the impedance of a line and to then display the best match resulting from
the test. Testing should be performed with the line connected but the phone system otherwise idle. To start
testing click Start. The phone system will then send a series of signals to the line and monitor the response,
repeating this at each possible impedance setting. Testing can be stopped at any time by clicking Stop. When
testing is complete, Manager displays the best match and asks whether that match should be used for the line.
If Yes is selected, Manager asks whether the match should be applied to all other analog lines provided by the
same analog trunk card or module. To conform with the Receive Objective Loudness Rating at distances
greater than 2.7km from the central office, on the analogue trunks a receive gain of 1.5 db needs to be
added.
· Ring Persistency: Default = 400ms, Range = 0 to 2550ms.
The minimum duration of signal required to be recognized.
· Ring Off Maximum: Default = 5000ms, Range = 0 to 25500ms.
The time before signaling is regarded as ended.

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· Await Dial Tone: Default = 3000ms, Range = 0 to 25500ms.
Sets how long the system should wait before dialing out.
· Intermediate Digit Pause: Default = 500ms, Range = 0 to 2550ms.
Pause between digits transmitted to the line.
· Long CLI Line: Default = Off
The CLI signal on some long analog lines can become degraded and is not then correctly detected. If you are sure
that CLI is being provided but not detected, selecting this option may resolve the problem.
· Modem Enabled: Default = Off
The first analog trunk can be set to modem operation 20 (V32 with V42 error correction). This allows the trunk to
answer incoming modem calls and be used for system maintenance. When on, the trunk can only be used for
analog modem calls. The short code *9000* can be used to toggle this setting. For Release 6.1 and higher, the
modem feature can be accessed via an auto attendant or DID/SIP URI by selecting 76 as the destination.
· Trunk Type: Default = Loop Start ICLID
Indicates whether the trunk receives incoming caller ID information or not. If caller ID information is not provided,
select Loop Start. If caller ID information is received, select Loop Start ICLID.

Mains Hum Filter
· Mains Hum Filter: Default = Off.
If mains hum interference on the lines is detected or suspected, this settings can be used to attempt to remove that
interference. The options are Off, 50Hz or 60Hz.

Voice
· Echo Cancellation: Default = 16ms.
Allows settings of Off, 8, 16, 32, 64 and 128 milliseconds. The echo cancellation should only be adjusted as high
as required to remove echo problems. Setting it to a higher value than necessary can cause other distortions.

Gains
These settings should not be adjusted without guidance from the line provider.
· A -> D: Default = 0dB
Sets the analog to digital gain. Range -4.0dB to +3.5dB in 0.5dB steps.
· D -> A: Default = 0dB
Sets the digital to analog gain. Range -4.0dB to +3.5dB in 0.5dB steps.

DTMF
· DTMF Mark: Default = 80 (80ms), Range = 0 to 255.
Interval when DTMF signal is kept active during transmission of DTMF signals.
· DTMF Space: Default = 80 (80ms), Range = 0 to 255.
Interval of silence between DTMF signal transmissions.

VMS Settings
· VMS Delay - Day: Default = 2, Range = 0 to 6 (number of rings).
Set the number of rings before an unanswered call should be redirected to an auto attendant when the system is
not running in night service mode and the VMS Schedule is set to Always or Days Only.
· VMS Delay - Night: Default = 2, Range = 0 to 6 (number of rings).
Sets the number of rings before an unanswered call should be redirected to an auto attendant when the system is
running in night service mode and the VMS Schedule is set to Always or Night Only.
· VMS Schedule: Default = Never.
This option determines when the VMS Delay settings above should be used and unanswered calls redirected to an
auto attendant. The options are:
· Always
Redirect calls when the system is in both day and night service

modes.

· Day Only
Redirect calls only when the system is not in night service.
· Night Only
Redirect calls only when the system is in night service.
· Never
Do not redirect calls.
· VMS Auto Attendant: Default = Auto Attendant 1. Software Level = 6.1+.
This field allows selection of which auto attendant is used by this line.

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Configuration Settings: Trunks

3.5.1.2 Analog Trunk Templates
IP Office Manager can be used to import trunk settings from a template. If you have multiple system using the same
provider, this may simplify configuration and maintenance of the systems.
· This functionality is not enabled by default. It is controlled by the Enable Template Options setting in the
Manager application preferences 155 .
· Trunk templates are used by different types of IP Office system. Those template settings not supported by an IP
Office Essential Edition - Quick Version system are ignored.

Enabling Template Support
By default, template support is not enabled. To enable template support:
1. Select File | Preferences.
2. Select the Visual Preferences tab.
3. Select the Enable Template Options checkbox.
4. Click OK.

Importing Templates
Templates must be placed in the correct Manager \Templates sub-folder. This can be done using the following
command:
1. Select Tools | Import Templates in Manager.
2. Browse to the current folder containing the templates that you want to import and select that folder.
3. Click OK.
4. Any template files in the folder will be copied to the correct Manager sub-folder.

Copying a Trunk Template
1. Select Update Trunk Configurations or in Admin Tasks, select Trunks.
2. Click on the button at the left hand of an analog trunk to select it. Then right click and select
from Template.

Copy Settings

3. Use the menu to select the template required.

4. Select the trunks to which you want the template applied.
5. Click Copy Settings.

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3.5.2 BRI Trunk
This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

BRI trunks are not available in North American locales.
· ETSI PRI/BRI Trunks
In PBX System mode, all incoming call routing is done using the trunk's DID Mapping Table. The table includes a
default non-editable entry that routes any calls for which there is no other match to the Operator Group.

BRI Trunk in Key Mode System
· Installed Trunks
This table displays information about the trunk cards installed in the phone system. Selecting a trunk in the list
displays its trunk settings below the list.
· Line Number: Information only, not editable.
· Line Type: Not Editable
This value indicates the type of trunk. The menu fields and sub-menus will vary depending on the Line Type.
· Line Subtype
This option is fixed to ETSI for BRI trunks.
· Card/Module
Indicates the card slot or expansion module being used for the trunk device providing the line. 1 to 4 match
the slots on the front of the phone system from left to right. Expansion modules are numbered from 6
upwards.
· Number of Channels
The number of channels supported by a trunk depends on the Line Type and Line Subtype. Each channels
can be used for a separate external call (incoming or outgoing) and can be represented by a line appearance
button.
· For a BRI card, 2 channels are supported for each physical connector (2 or 4) provided by the BRI trunk
card.
· Advanced Setup 85
This hot link option calls up a further window that is used to display and edit additional settings for the selected
trunk and its trunk channels.

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Configuration Settings: Trunks

BRI Trunk Channel Setup
· Channel: For information only, not editable. Not that this indicates the maximum number of channels, not the
number of licensed channels useable.
· Appearance ID: Default = Auto-assigned
This number is used to uniquely identify the telephone line or channel. The number can be assigned to
programmable buttons on extensions to allow the users to make and answer calls on that line or channel.
· Local Number
Information only. Use to any associated number for test calls to the line.
· Anonymous: Default = Off
If selected, withhold sending caller ID information on outgoing calls.
· Coverage Destination: Default = None.
System Mode = Key System
This option sets where incoming calls should alert in addition to alerting on those extension that have a line
appearance button programmed for the line. When the phone system is in night service mode, calls alert at the
members of the Night Service 73 group.

. One of these can be selected as the destination for

· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

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DID Mapping Table
This table is used to set the destination for incoming calls that include DID digits. These are routed by matching the DID
and ICLID information received with the call to an entry in the table. This overrides the Coverage Destination settings of
the channel on which the call was received. Calls routing by DID mapping are not affected by the phone system being put
into night service.
If the system is in Key system mode and no match is found, the call is routed to the first extension in the system. If the
system is in PBX mode and no match is found, the call is routed to the Operator group.
The table is applied to all channels.
· DID Number
If the incoming DID of a call on the trunk matches the DID set here, it will be routed to this destination. The system
supports up to 4 digits DID (additional digits after the first 4 are ignored). Leave blank if only CLI matching is
required.
· Incoming CLI
If the incoming caller number on the trunk matches the Incoming CLI set here, it will be routed to this destination.
Leave blank if only DID matching is required.
· Destination
When this field is selected, the drop down list allows selection of the destination for matching calls. The options
differ depending on whether the system's System Mode 47 is set to Key System or PBX System.

· Extension
Route incoming calls to a particular extension.
· Phantom Extension
IP Office Release 6.1+ supports phantom extensions
calls.

. One of these can be selected as the destination for

· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

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Configuration Settings: Trunks

3.5.2.1 BRI Advanced Setup
This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

· Line Number
The BRI line number. For information only
· TEI: Default = 0
This is the Terminal Equipment Identifier number associated with the line. It is used to identify each device
connected to a particular ISDN line. For Point-to-Point lines this is 0. It can also be 0 on a Point to Multipoint line,
however if multiple devices are sharing a Point-to-Multipoint line it should be set to 127 which results in the
exchange allocating the TEIs to be used by each device.

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3.5.3 PRI Trunks
PRI trunks can be set to a number of different line subtypes; PRI, T1 and ETSI. The options depend on the Country
setting of system.

· PRI 91
Available for Canada, Mexico and United States. Supports up to 23 channels.
· T1 99
Available for Canada, Mexico and United States. Supports up to 24 channels.
· ETSI 87
Available for countries other than Canada, Mexico and United States. Supports up to 30 channels.

· IP500 PRI Channel Licenses
The IP500 PRI 1 trunk daughter card supports the use of its first 8 channels unlicensed. Use of additional
channels require licenses to be added to the configuration. The maximum number of channels depends on the
current Line Sub-Type setting of the PRI trunk.
<<>>

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Configuration Settings: Trunks

3.5.3.1 ETSI PRI Trunk
This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

If a PRI trunk with the Line Subtype of ETSI is selected in the list of installed trunks, its settings are displayed below the
list of installed trunks.
· IP500 PRI Channel Licenses
The IP500 PRI 1 trunk daughter card supports the use of its first 8 channels unlicensed. Use of additional
channels require licenses to be added to the configuration. The maximum number of channels depends on the
current Line Sub-Type setting of the PRI trunk.
· ETSI PRI/BRI Trunks
In PBX System mode, all incoming call routing is done using the trunk's DID Mapping Table. The table includes a
default non-editable entry that routes any calls for which there is no other match to the Operator Group.

· Installed Trunks
This table displays information about the trunk cards installed in the phone system. Selecting a trunk in the list
displays its trunk settings below the list.
· Line Number: Information only, not editable.
· Line Type: Not Editable
This value indicates the type of trunk. The menu fields and sub-menus will vary depending on the Line Type.
· Line Subtype
For non-North American locales, the Line Subtype of PRI trunks is ETSI.
· Card/Module
Indicates the card slot or expansion module being used for the trunk device providing the line. 1 to 4 match
the slots on the front of the phone system from left to right. Expansion modules are numbered from 6
upwards.
· Number of Channels
The number of channels supported by a trunk depends on the Line Type and Line Subtype. Each channels
can be used for a separate external call (incoming or outgoing) and can be represented by a line appearance
button.
· For a PRI card (ETSI), up to 30 channels are supported. The number of channels should be set to match
the number supported by the line provider.
· CRC Checking: Default = On
This setting is only used with ETSI E1 PRI trunks. Switches CRC on or off.

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· Advanced Setup
This option is not used for ETSI trunks.

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Configuration Settings: Trunks

PRI Trunk Channel Setup
· Channel: For information only, not editable. Not that this indicates the maximum number of channels, not the
number of licensed channels useable.
· Appearance ID: Default = Auto-assigned
This number is used to uniquely identify the telephone line or channel. The number can be assigned to
programmable buttons on extensions to allow the users to make and answer calls on that line or channel.
· Local Number
Information only. Use to any associated number for test calls to the line.
· Anonymous: Default = Off
If selected, withhold sending caller ID information on outgoing calls. For PBX Mode systems this may also be
invoked or overridden by the ARS selector used to route the call.
· Coverage Destination: Default = None.
System Mode = Key System
This option sets where incoming calls should alert in addition to alerting on those extension that have a line
appearance button programmed for the line. When the phone system is in night service mode, calls alert at the
members of the Night Service 73 group.

. One of these can be selected as the destination for

· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

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· Extension
Route incoming calls to a particular extension.
· Phantom Extension
IP Office Release 6.1+ supports phantom extensions
calls.

. One of these can be selected as the destination for

· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

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Configuration Settings: Trunks

3.5.3.2 PRI Trunks
This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

If a PRI trunk with the Line Subtype of PRI is selected in the list of installed trunks, its settings are displayed below the
list of installed trunks. Clicking on Advanced Setup 94 when a PRI line type is selected, accesses a menu of additional
settings for the trunk and settings for the trunks individual channels.
· IP500 PRI Channel Licenses
The IP500 PRI 1 trunk daughter card supports the use of its first 8 channels unlicensed. Use of additional
channels require licenses to be added to the configuration. The maximum number of channels depends on the
current Line Sub-Type setting of the PRI trunk.

· Installed Trunks
This table displays information about the trunk cards installed in the phone system. Selecting a trunk in the list
displays its trunk settings below the list.
· Line Number: Information only, not editable.
· Line Type: Not Editable
This value indicates the type of trunk. The menu fields and sub-menus will vary depending on the Line Type.
· Line Subtype
For North American locales, the Line Subtype of PRI trunks is set to either PRI or T1. The setting used should
match the service supported by the line provider.
· Card/Module
Indicates the card slot or expansion module being used for the trunk device providing the line. 1 to 4 match
the slots on the front of the phone system from left to right. Expansion modules are numbered from 6
upwards.
· Number of Channels
The number of channels supported by a trunk depends on the Line Type and Line Subtype. Each channels
can be used for a separate external call (incoming or outgoing) and can be represented by a line appearance
button.

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· For a PRI card, the number of channels depends on the Line Subtype. For a PRI trunk, 23 channels are
supported, for a T1 trunk, 24 channels are supported.
· Advanced Setup
This is used to access features that should only be adjusted to match the requirements of the line provider.

PRI Trunk Channel Setup
· Admin: Default = Out of Service
Options are In Service, DID Only, Maintenance and Out of Service.
· Channel: For information only, not editable. Not that this indicates the maximum number of channels, not the
number of licensed channels useable.
· Appearance ID: Default = Auto-assigned
This number is used to uniquely identify the telephone line or channel. The number can be assigned to
programmable buttons on extensions to allow the users to make and answer calls on that line or channel.
· Local Number
Information only. Use to any associated number for test calls to the line.
· Anonymous: Default = Off
If selected, withhold sending caller ID information on outgoing calls.
· Coverage Destination: Default = None.
System Mode = Key System
This option sets where incoming calls should alert in addition to alerting on those extension that have a line
appearance button programmed for the line. When the phone system is in night service mode, calls alert at the
members of the Night Service 73 group.

. One of these can be selected as the destination for

· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

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Configuration Settings: Trunks

· Extension
Route incoming calls to a particular extension.
· Phantom Extension
IP Office Release 6.1+ supports phantom extensions
calls.

. One of these can be selected as the destination for

· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

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3.5.3.2.1 PRI Advanced

This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

This menu allows setting of advanced trunk settings that normally do not need to be changed. The Channel Setup
option give access to a menu for configuring individual channels.

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Configuration Settings: Trunks

Trunk Parameters
· Switch Type: Default = NI2
Options 4ESS, 5ESS, DMS100 and NI2.
· Provider: Default = Local Telco
Select the PSTN service provider (AT&T, Sprint, WorldCom or Local Telco). When set to AT&T, an additional AT
& T Provider Setup 97 menu can be accessed from the menu.
· Test Number:
Used to remember the external telephone number of this line to assist with loop-back testing. For information only.
· Send Redirecting Number: Default = Off
· Clock Quality: Default = Network
Leave as Network unless advised otherwise by Avaya.
· Framing: Default = ESF
Selects the type of signal framing used (ESF or D4).
· CRC Checking: Default = On
Turns CRC on or off.
· Zero Suppression: Default = B8ZS
Selects the method of zero suppression used (B8ZS or AMI ZCS).
· CSU Operation:
Tick this field to enable the T1 line to respond to loop-back requests from the line.
· Line Signaling: Default = CPE
The field can be set to either CPE (Customer Premises Equipment) or CO (Central Office). This field should normally
be left at its default of CPE. The setting CO is normally only used in lab back-to-back testing.
· Haul Length: Default = 0-115 feet
Sets the line length to a specific distance.
· Channel Unit: Default = Foreign Exchange
This field should be set to match the channel signaling equipment provided by the Central Office. The options are
Foreign Exchange, Special Access or Normal.

Dial Plan
The dial plan is used to apply number translations to the digits received by the line for output to the line provider and to
indicate any special service required from the line provider, for example to withhold the call ID. The default dial plan is as
shown below.

Dialled Number

Result

Action

xxxxxxxxxxN

Dial

0N;

Dial

1N;

Dial

911

Dial

*2xxN

*2N

Dial

*3xxN

*3N

Dial

*xxN

Dial

*65

Explicitly not Anonymous

*67

Call Anonymously

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3.5.3.2.2 PRI Advanced Channel Setup

This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

This menu allows the adjustment of settings for each channel of the PRI trunk.

modes.

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Configuration Settings: Trunks
3.5.3.2.3 PRI Advanced AT&T Specific Setup

This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

These settings are only available for a PRI trunk where the Provider

has been set to AT&T.

TNS Code
· TNS Codes
This table is used to set the TNS (Transit Network Selection) information element for 4ESS and 5ESS exchanges. It
is also used to set fields in the NSF information element. These are prefixes for alternative long distance carriers.
When a number dialed matches an entry in the table, that pattern is stripped from the number before being sent
out. For example, if the pattern 10XXX is added to this tab, when 10288 is dialed, the 10 is removed and 288 is
placed in the calls TNS and NSF information fields.

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Special
· Short code:
The number which results from the application of the rules specified in the User or System Short code tables and
the Network Selection table and the Call-by-call table to the number dialed by the user.
· Number:
The number to be dialed to line.
· Special: Default = No Operator
The available options are No Operator, Local Operator or Presubscribed Operator.
· Plan: Default = National
The available options are National or International.

An example set of settings would be:

Short Code

Number

Special

Plan

011N

No Operator

International

010N

Local Operator

International

01N

Local Operator

National

00N

Presubscribed Operator

National

Presubscribed Operator

National

No operator

National

Call By Call
Settings in this tab are only used when calls are routed via a channel which has its Service set to Call by Call.
It allows short codes to be created to route calls to a different services according to the number dialed. Call By Call
reduces the costs and maximizes the use of facilities. Call By Call chooses the optimal service for a particular call by
including the Bearer capability in the routing decision. This is particularly useful when there are limited resources.
· Short Code:
The number dialed.
· Number:
The number to be dialed to line.
· Service: Default = AT&T
The service required by the call from SDN (inc GSDN), MegaCom800, MegaCom, Wats, Accunet, ILDS, I800,
ETN, Private Line or AT&T Multiquest.

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Configuration Settings: Trunks

3.5.3.3 T1 Trunks
This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

If a PRI trunk with the Line Subtype of T1 is selected in the list of installed trunks, its settings are displayed below the
list of installed trunks. Clicking on Advanced Setup 103 accesses a menu of additional settings for the trunk and settings
for the trunk's individual channels.
· IP500 PRI Channel Licenses
The IP500 PRI 1 trunk daughter card supports the use of its first 8 channels unlicensed. Use of additional
channels require licenses to be added to the configuration. The maximum number of channels depends on the
current Line Sub-Type setting of the PRI trunk.

· Installed Trunks
This table displays information about the trunk cards installed in the phone system. Selecting a trunk in the list
displays its trunk settings below the list.
· Line Number: Information only, not editable.
· Line Type: Not Editable
This value indicates the type of trunk. The menu fields and sub-menus will vary depending on the Line Type.
· Line Subtype
For North American locales, the Line Subtype of PRI trunks is set to either PRI or T1. The setting used should
match the service supported by the line provider.
· Card/Module
Indicates the card slot or expansion module being used for the trunk device providing the line. 1 to 4 match
the slots on the front of the phone system from left to right. Expansion modules are numbered from 6
upwards.
· Number of Channels
The number of channels supported by a trunk depends on the Line Type and Line Subtype. Each channels
can be used for a separate external call (incoming or outgoing) and can be represented by a line appearance
button.

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Configuration Settings: Trunks

T1 Trunk Channel Setup
This table is used to set which trunk channels are available for use.
· Channel: For information only, not editable. Not that this indicates the maximum number of channels, not the
number of licensed channels useable.
· Appearance ID: Default = Auto-assigned
This number is used to uniquely identify the telephone line or channel. The number can be assigned to
programmable buttons on extensions to allow the users to make and answer calls on that line or channel.
· In Service: Default = Out of Service.
Selects whether the trunk channel is in use.
System Mode = Key System
· Coverage Destination: Default = None.
This option sets where incoming calls should alert in addition to alerting on those extension that have a line
appearance button programmed for the line. When the phone system is in night service mode, calls alert at the
members of the Night Service 73 group.

. One of these can be selected as the destination for

· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

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· Extension
Route incoming calls to a particular extension.
· Phantom Extension
IP Office Release 6.1+ supports phantom extensions
calls.

. One of these can be selected as the destination for

· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

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Configuration Settings: Trunks
3.5.3.3.1 T1 Advanced Setup

This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

This menu allows setting of advanced T1 trunk settings that normally do not need to be changed. The Channel Setup
option give access to a menu for configuring individual channels.

104

Trunk Parameters
· Clock Quality: Default = Network
Leave as Network unless advised otherwise by Avaya.
· Framing: Default = ESF
Selects the type of signal framing used (ESF or D4).
· CRC Checking: Default = On
Turns CRC on or off.
· Zero Suppression: Default = B8ZS
Selects the method of zero suppression used (B8ZS or AMI ZCS).
· CSU Operation:
Tick this field to enable the T1 line to respond to loop-back requests from the line.
· Line Signaling: Default = CPE
The field can be set to either CPE (Customer Premises Equipment) or CO (Central Office). This field should normally
be left at its default of CPE. The setting CO is normally only used in lab back-to-back testing.
· Haul Length: Default = 0-115 feet
Sets the line length to a specific distance.
· Channel Unit: Default = Foreign Exchange
This field should be set to match the channel signaling equipment provided by the Central Office. The options are
Foreign Exchange, Special Access or Normal.

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3.5.3.3.2 T1 Advanced Channel Setup

This menu is accessed from the System

page by selecting Update Trunk Configurations.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Trunks.

icon can be programmed from a phone extension.

This menu allows the adjustment of settings for each channel of the T1 trunk.

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Configuration Settings: Trunks

Channel Parameters
· Channel: For information only, not editable. Not that this indicates the maximum number of channels, not the
number of licensed channels useable.
· Appearance ID: Default = Auto-assigned
This number is used to uniquely identify the telephone line or channel. The number can be assigned to
programmable buttons on extensions to allow the users to make and answer calls on that line or channel.
· Type: Default = Out of Service
The T1 emulates the following connections (Ground Start, Loop Start, E & M - TIE, E & M - DID, E & M
Switched 56K, Direct Inward Dial, Clear Channel 64K or Out of Service). Trunks set to E & M - DID will
only accept incoming calls. If E&M - TIE is selected and the Outgoing Trunk Type is set to Automatic, no
secondary dial tone is provided for outgoing calls on this channel.
· Dial Type: Default = DTMF Dial
Select the dialing method required (DTMF Dial or Pulse Dial).
· Incoming Trunk Type: Default = Wink-Start
Used for E&M types only. The handshake method for incoming calls (Automatic, Immediate, Delay Dial or
Wink-Start).
· Outgoing Trunk Type: Default = Wink-Start
Used for E&M types only. The handshake method for outgoing calls (Automatic, Immediate, Delay Dial or
Wink-Start).
· Tx Gain: Default = 0dB
The transmit gain in dB.
· Rx Gain: Default = 0dB
The receive gain in dB.
· VMS Delay - Day: Default = 2, Range = 0 to 6 (number of rings).
Set the number of rings before an unanswered call should be redirected to an auto attendant when the system is
not running in night service mode and the VMS Schedule is set to Always or Days Only.
· VMS Delay - Night: Default = 2, Range = 0 to 6 (number of rings).
Sets the number of rings before an unanswered call should be redirected to an auto attendant when the system is
running in night service mode and the VMS Schedule is set to Always or Night Only.
· VMS Schedule: Default = Never.
This option determines when the VMS Delay settings above should be used and unanswered calls redirected to an
auto attendant. The options are:
· Always
Redirect calls when the system is in both day and night service

modes.

Timers for selected channel
Only adjust these values under guidance from the line provider.

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3.5.4 SIP Trunk Administration
This menu cannot be accessed from the System
This menu is accessed from the Admin Tasks
Items marked with a

page.

list by selecting Trunks | SIP Trunk Administration.

icon can be programmed from a phone extension.

This menu is used to add SIP trunks to the phone system configuration. Before adding any SIP trunks, the system must be
configured for general SIP operation through the STUN Settings for the Network section of the Advanced Parameters
129 settings.
· SIP Trunk Channel Licenses
The system can support 3 simultaneous SIP calls without needing licenses. Additional calls, up to 20 in total,
require the addition of licenses 57 to the configuration.
· VCM Channels
Note that for SIP calls the system also requires VCM channels. For a IP Office Essential Edition - Quick
Version system those are provided by installing IP500 Combination base cards. Each of these cards
provides 10 VCM channels.

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Configuration Settings: Trunks

SIP Trunk Setup
· Descriptive Name
The name of the trunk
· Domain Name: Default = Blank
Each SIP Trunk configuration has a unique ITSP Domain name needed by SIP end points in order to register with the
IP Office. This is a string which may be directly resolved to an IP Address, or may require DNS lookup to resolve the
domain name to the Service provider’s address. If this field is left blank, registration is against the LAN IP address.
· Authentication Name: Default = Blank.
This value is provided by the SIP ITSP.
· Password: Default = Blank.
This value is provided by the SIP ITSP.
· Number of Channels: Default = 10
Number of trunk channels between 1 and 24
· Transport Protocol: Default = Both TCP & UDP.
Both TCP and UDP SIP end points are supported. This field can be used to restrict the IP Office to just TCP or UDP if
required.
· Send Port: Default = 5060.
The port to use for TCP support.
· Listen Port: Default = 5060.
The port to use for UDP support.
· Advanced Setup
Clicking on Advanced Setup 79 when an SIP Trunk line type is selected in the list and a domain name has been
entered, accesses a menu of additional settings.

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SIP Trunk Channel Setup
· Channel
Set by the system. Shown for information only.
· Appearance
Appearance ID numbers can be assigned to each channel supported in order to allow that channel or line to be
associated with a Line Appearance button on phones that support button programming.
· Direction: Default = Bothways
Sets the allowed direction of operation of the line to either Bothway or Incoming Call by Call.
· Display Name: Default = Use Authentication Name
This field sets the 'Name' value for SIP calls using this URI. The value can either be entered manually or the
options Use Authentication Name or Use Internal Data selected.
· Local URI:
The user part of the SIP URI. This specifies the contents of the FROM field when making a call (sending an INVITE).
· Password:
Password needed for connections to data services such as the Internet.
· Anonymous:
Withhold the calling parties information.
· Coverage Destination: Default = None.
System Mode = Key System
This option sets where incoming calls should alert in addition to alerting on those extension that have a line
appearance button programmed for the line. When the phone system is in night service mode, calls alert at the
members of the Night Service 73 group.

. One of these can be selected as the destination for

· Hunt Group
Incoming calls can be routed to one of the 6 sequential hunt groups

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

· Voicemail
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the
mailbox number and passcode.
· The Coverage Destination is not used for SIP trunks with their direction set to Incoming Call by Call.
· Unique Line Ringing: Default = 1. Software level = 6.1+.
Selects the ring pattern that should be used for calls when alerting on an extension. Calls forwarded, sent to call
coverage or to a hunt group will always use the line ring pattern. Calls direct to an extension will use the line
ringing pattern unless the user has Override Line Ringing set. Not used for calls presented to the user as a
member of the Operator group. This feature is also not used for BST phones.

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Configuration Settings: Trunks

Call by Call Table
These settings are used to match calls received on SIP trunks channels set to Incoming Call-by-Call above. For systems
operating in Key System mode, the default entry is used for all calls for which there is no other match and is fixed to
route those calls to the Operator Group.
· ARS
This setting is only shown for PBX System 10 mode systems. For those systems, each call-by-call entry can be
assigned to an ARS Selector 115 number. That selector number can then be used as the destination for outgoing
calls.
· Local URI:
The user part of the SIP URI. This specifies the contents of the FROM field when making a call (sending an INVITE).
· Display Name: Default = Use Authentication Name
This field sets the 'Name' value for SIP calls using this URI. The value can either be entered manually or the
options Use Authentication Name or Use Internal Data selected.
· Destination
Where incoming calls with matching digits should be routed. The drop-down list contains the extensions and groups
on the IP Office system.

· Extension
Route incoming calls to a particular extension.
· Phantom Extension
IP Office Release 6.1+ supports phantom extensions
calls.

. One of these can be selected as the destination for

· Calling Group
For systems with their System Mode
collective calling groups 73 .

set to PBX System, incoming calls can be routed to one of the 4

· Operator Group
For systems with their System Mode
Group 73 .

set to PBX System, incoming calls are routed to the Operator

· Voicemail
Route incoming calls to the systems voicemail to collect messages. This requires the caller to know the
mailbox number and passcode.
· 76: Modem
For Release 6.1+, the option 76: Modem can be selected to route the call to the systems built in V32
modem 20 function. This is intended for basic configuration access by system maintainers.
· Auto Attendant
For Release 6.1+, any of the configured voicemail auto attendants can be selected as the call destination.
· Registration Required
When on (the default), each local URI with unique Authentication credentials will register independently.
· Authentication Name
When making a call, some service providers will often send an authentication challenge to validate the call before it
is connected. This challenge requires the INVITE is re-submitted with Authentication data, including a network
account name (provided by the service provider during installation). The network account name is the “Auth name”.
It can be blank, in which case the Local URI is used.
· Password: Default = Blank.
This value is provided by the SIP ITSP.
· P-Assert-ID
If this field is configured, the channel can be used in SIPConnect Option 1 model for separating Public and Private
PSTN identity (Sipconnect technical recommendation v 10, section 12.1.1). You can only use Explicit CLI
configurations over SIP if using Option1 model for identity. In this case, calls over this channel will always have a
fixed P-Assert-ID, but the From field may vary.

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3.5.4.1 SIP Trunk Advanced
This menu cannot be accessed from the System
This menu is accessed from the Admin Tasks
Setup.
Items marked with a

page.

list by selecting Trunks | SIP Trunk Administration | Advanced

icon can be programmed from a phone extension.

These settings are used for configuration of individual SIP channels and more advanced SIP trunk settings.

Trunk Parameters
·

Proxy Server Address
In exceptional circumstances, the IP Address of the proxy server may be explicitly identified as either a different
IP Address, or a different domain address resolvable by DNS.

DNS Server Address
If the proxy server address is set to a named server, the address of the DNS server used for name resolution
should be entered here.

Mobility Caller ID Format
This option corresponds to the standard "draft-ietf-sip-privacy-04". The options are None, Remote Party ID, P
Asserted ID or Diversion Header.

Use Tel URI: Default = Off.
Use Tel URI format (for example TEL: +1-425-555-4567) rather than SIP URI format (for example
name@example.com). This affects the From field of outgoing calls.

Calls Route Via Registrar: Default = On
Normally SIP REGISTER requests and INVITE requests use the same server destination. This option should only
be deselected when the service provider does not expect REGISTER requests to go to the same destination as the
INVITE requests. You should only set this under specific instruction from the service provider.

Separate Registrar
This field is available when Calls Route Via Registrar is deselected. It is used to enter the address of the SIP
server that should be used for registration. You should only set this under specific instruction from the service
provider.

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Configuration Settings: Trunks

VOIP Parameters
·

Compression Mode: Default = Automatic Selection
This defines the type of compression which is to be used for calls on this line.

Call Initiation Timeout: Default = 4 seconds.
Sets how long to wait for successful connection before treating the line as busy.

DTMF Support: Default = RFC2833
This setting is used to select the method by which DTMF key presses are signaled to the remote end. The
supported options are In Band, RFC2833 or Info.

Registration Expiry: Default = 60 minutes.
This setting defines how often registration with the SIP ITSP is renewed following any previous registration.

VOIP Silence Suppression: Default = Off
When selected, this option will detect periods of silence on any call over the line and will not send any data during
those silent periods.

RE-Invite Supported: Default = Off.
When enabled, Re-Invite can be used during a session to change the characteristics of the session, for example
when the target of an incoming call or a transfer does not support the codec originally negotiated on the trunk.
Requires the ITSP to also support Re-Invite.

Use Offerer's Codec: Default = Off.
Normally for SIP calls, the answerer's codec preference is used. This option can be used to override that behavior
and use the codec preferences offered by the caller.

· Refer Support: Default = On, Software level = 7.0+
REFER is the method used by many SIP devices, including SIP trunks, to transfer calls. These settings can be used
to control whether REFER is used as the method to transfer calls on this SIP trunk to another call on the same
trunk. If supported, once the transfer has been completed, the IP Office system is no longer involved in the call. If
not supported, the transfer may still be completed but the call will continue to be routed via the IP Office.
· Incoming: Default = Auto
Select whether REFER can or should be used when an attempt to transfer an incoming call on the trunk results
in an outgoing call on another channel on the same trunk. The options are:
· Always
Always use REFER for call transfers that use this trunk for both legs of the transfer. If REFER is not
supported, the call transfer attempt is stopped.
· Auto
Request to use REFER if possible for call transfers that use this trunk for both legs of the transfer. If REFER
is not supported, transfer the call via the system as for the Never setting below.
· Never
Do not use REFER for call transfers that use this trunk for both legs of the transfer. The transfer can be
completed but will use 2 channels on the trunk.
· Outgoing: Default = Auto
Select whether REFER can or should be used when attempt to transfer an outgoing call on the trunk results in
an incoming call on another channel on the same trunk. This uses system resources and may incur costs for
the duration of the transferred call. The options available are the same as for the Incoming setting.

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Channel Setup
· Channel
Channel number, cannot be edited
· Appearance
Each channel can be accessed through pressing a Line Appearance to make calls, answer calls or conference. Lamps
on the button reflect whether the channel is in use.
· VMS Delay - Day: Default = 2, Range = 0 to 6 (number of rings).
Set the number of rings before an unanswered call should be redirected to an auto attendant when the system is
not running in night service mode and the VMS Schedule is set to Always or Days Only.
· VMS Delay - Night: Default = 2, Range = 0 to 6 (number of rings).
Sets the number of rings before an unanswered call should be redirected to an auto attendant when the system is
running in night service mode and the VMS Schedule is set to Always or Night Only.
· VMS Schedule: Default = Never.
This option determines when the VMS Delay settings above should be used and unanswered calls redirected to an
auto attendant. The options are:
· Always
Redirect calls when the system is in both day and night service

modes.

Dialled Number

Result

Action

xxxxxxxxxxN

Dial Local

0N;

Dial Local

1N;

Dial Local

911

Dial Local

*2xxN

*2N

Dial Local

*3xxN

*3N

Dial Local

*xxN

Dial Local

*65

Explicitly not Anonymous

*67

Call Anonymously

Incoming Number Filter
The default incoming number filter simply converts international USA numbers received into local 10 digit numbers.
However, it is also useful for mapping PC calls (from skype, google, windows etc) into a dialable number plan. One nice
way to use this is to map PC calls into numbers in area code “555”
· Incoming Number
Used to match the incoming number received.
· Result
The replacement for the incoming number.
· Include in Dial Plan
When you select include in dial plan, the system will automatically substitute the number you dial for outgoing calls
as well.

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Configuration Settings: Trunks

3.5.4.2 SIP Templates
IP Office Manager can be used to import trunk settings from a template. If you have multiple system using the same
provider, this may simplify configuration and maintenance of the systems.
· This functionality is not enabled by default. It is controlled by the Enable Template Options setting in the
Manager application preferences 155 .
· Trunk templates are used by different types of IP Office system. Those template settings not supported by an IP
Office Essential Edition - Quick Version system are ignored.

Loading a SIP Trunk Template
1. Place the supplied template into the Manager application's Template sub-folder (by default C:\Program
Files\Avaya\IP Office\Manager\Templates).
2. In Admin Tasks, select Trunks | SIP Trunk Administration.
New SIP Trunk from
3. Click on the button at the left hand of a trunk to select it. Then right-click and select
Template. Alternatively click on the
New SIP Trunk from Template icon top-right.
4. Use the menu to select the template required.

5. Select Create New SIP Trunk.

3.5.5 Outbound Call Handling
This menu cannot be accessed from the System
This menu is accessed from the Admin Tasks
Items marked with a

page.

list by selecting Trunks | Outbound Call Handling.

icon can be programmed from a phone extension.

This menu is used by systems with their System Mode set to PBX System. For more details refer to Key System or
PBX System 10 . It is used to determine which line should be used to route an outgoing call when the user dials a number
beginning with the system's Outside Line 47 prefix.

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The call routing is done in two parts:
· The ARS Selectors 115 table is used to create groups of lines, each group with an ARS Selector number. The same
line can be in more than one group.
· The Dial Numbers 117 table is used to match the number dialed by a user to a required ARS Select group number.
When a match is found, an available line in that ARS Select group is seized for the call.

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Configuration Settings: Trunks

3.5.5.1 ARS Selectors
This menu cannot be accessed from the System
This menu is accessed from the Admin Tasks
Items marked with a

page.

list by selecting Trunks | Outbound Call Handling | ARS Selectors.

icon can be programmed from a phone extension.

ARS selectors are used to create groups of available lines. These can then be specified as the groups of line to be used for
different types of external calls in the Dial Numbers Table 117 . An available trunk in an ARS selector group can seized by
dialing 8 followed by the ARS selector group number or using a line appearance 67 button configured for the ARS selector
group number.

· ARS Selector Table
This table is used to edit and add ARS selectors. A selector number can be dialed to seize a matching line by
dialing 8XX where XX is the selector number required. Selector numbers can also be assigned to line appearances
67 to make outgoing calls.
· Selector
This must be a number in the range 65 to 99. Selectors 65, 66 and 67 are used by default entries.
· 65: Group of Lines
This entry cannot be deleted. By default it contains all analog lines in the system, however it can be edited
to change the lines included.
· 66: ISDN Standard Call - Local Number = Default
This entry cannot be deleted. Calls routed to this entry will use an available ISDN line with the calling party
information set to match the user's User CLI if set or otherwise blank (to be set by the provider).
· 67: ISDN Number Withheld - Local Number = Withheld
This entry cannot be deleted. Calls routed to this entry will use an available ISDN line with the calling party
information set to withheld.
· Type
The ARS Selector group can be used for the following functions:

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· Group of Lines
This type of selector is used to create a group of lines. The lines are selected using the Select Lines table
below. For a call routed to this selector, an available line from that group is used.
· ISDN Local Number
This type of selector is used to set an outgoing local number on an ISDN call. For a call routed to this ARS
selector, an available ISDN channel is used with the calling party element of the Q.931 setup set to match
the local number specified.
· Changing the calling party number may not be supported by the line provider or may be an additional
chargeable service. It will also be subject to restrictions on what numbers can be used. It is normally
a requirement that the calling party number used must be a valid number for return calls to the same
trunk. Use of an invalid number may cause the call to be dropped or the number to be replaced by a
default value.
· The default ARS Selector entry 66 is set to Local number=default. It uses the user's User CLI if
set.
· ISDN Standard Call
This type of selector is used to select an available ISDN channel for the call.
· ISDN Number Withheld
This type of selector is used to withhold any outgoing local number information on an ISDN call. For a call
routed to this ARS selector, an available ISDN channel is used with the calling party element of the Q.931
setup set to withheld.
· SIP Call-by-Call
These entries appear when entries are created in a SIP trunk's Call-by-Call 106 table. They cannot be
edited through the ARS Selectors form. By having an associated ARS Selector number, the entry can be
selected as the destination for specific out going calls.
· Details
This field show either the lines currently selected for use with the ARS selector or the local number setting for
the calling party number.
· Select Lines
This table is used to add or remove lines from the currently selected ARS selector if its Type is set to Group of
Lines.

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Configuration Settings: Trunks

3.5.5.2 Dial Numbers
This menu cannot be accessed from the System
This menu is accessed from the Admin Tasks
Items marked with a

page.

list by selecting Trunks | Outbound Call Handling | Dial Numbers.

icon can be programmed from a phone extension.

The Dial Numbers Table is used to match dialing prefixes to the group of trunks defined in the ARS Selector

115

table.

· Dial Numbers Table
· Class of Call
The available classes are Local, National, International, Emergency, Cell and Toll Free. For each you can
define the numbers the dialing prefixes that match that call type and the ARS selector groups to which
matching calls should be routed.
· Number
For each class of call, this field is used to define the dialing prefix (up to 3 digits) expected for the call to match
the class. Multiple prefix numbers can be entered, each separated by a comma.
· Do not include the Outside Line

prefix digit configured in the system settings.

· If a match occurs in more than one class the most exact match is used, ie. the one with the most digits. If
multiple matches still exist, the match that occurs first in the table is used.
· Numbers cannot be set for the Local class. This class is used for any calls that do not match any other
class. However the ARS selectors used by this class can be changed.
· Outgoing Lines/ARS
This field indicates the ARS selectors currently associated with the Class of Call. These contain the trunks that
are used by the Class of Call and are set using the Select Outgoing ARS table.
· Select Outgoing ARS
This table is used to associate ARS selectors configured on the ARS Selector 115 table with the currently selected
Class of Call in the Dial Numbers Table. Multiple ARS selectors can be selected and the same ARS selector can
be associated with more than one Class of Call.

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3.6 Auxiliary Equipment
This menu is accessed from the System

page by selecting Setup Auxiliary Equipments.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Auxiliary Equipment.

icon can be programmed from a phone extension.

These menus are used to configure the operation of a range of additional features provided by the telephone system.

Equipment

Description

Door Phone

If a handset has been configured as being a door phone, you can specify which extension is alerted
when that door phone is used. Two door phones can be configured into the system.
See Door Phone

119

for further detail.

Contact Closure The phone system has two ports which can be connected to external relay systems, for example
systems used to open doors. You can configure which users are able to activate those ports and the
type of activation.
See Contact Closure

122

for further detail.

Music on Hold

The phone system supports an external music on hold source. This is played to callers when they are
put on hold. The source of the music is connected to the phone system by the system maintainer.

SMDR

The phone system can log call details at the end of each call. These SMDR records 174 (Station
Message Detail Recording) can be output and sent to a specified IP address where they can be
collected and processed by 3rd party call logging software.

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Configuration Settings: Auxiliary Equipment

3.6.1 Door Phone
This menu is accessed from the System

page by selecting Setup Auxiliary Equipments.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Auxiliary Equipment.

icon can be programmed from a phone extension.

If a handset has been configured as being a door phone, you can specify which extension is alerted when that door phone
is used. Two door phones can be configured into the system.
There are two separate menus, one for Door Phone 1 and one for Door Phone 2. Each has the same range of settings.

· Assign Extension: Default = None.
Use the drop down list to select the extension to which the door phone is connected. The extension Equipment
Type (User Setup | Advanced Settings 68 ) is set to Door Phone 1 or Door Phone 2 as appropriate.
· Extensions to be alerted: Default = None.
This table is used to select which extensions are alerted and can answer when the door phone is used.

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3.6.2 Music on Hold
This menu is accessed from the System

page by selecting Setup Auxiliary Equipments.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Auxiliary Equipment.

icon can be programmed from a phone extension.

The phone system supports an external music on hold source. This is played to callers when they are put on hold. The
source of the music is connected to the phone system by the system maintainer.
The phone systems music on hold source can also be used for callers being transferred instead of using ringing tone. This
depends on the Ring on Transfer 129 setting.

· Status: Default = Active.
If active, the phone system will use the external music source connected to the phone system. If not selected, the
phone system provides a double beep tone repeated every 5 seconds.

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Configuration Settings: Auxiliary Equipment

3.6.3 SMDR
This menu is accessed from the System

page by selecting Setup Auxiliary Equipments.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Auxiliary Equipment.

icon can be programmed from a phone extension.

The phone system can log call details at the end of each call. These SMDR records 174 (Station Message Detail Recording)
can be output and sent to a specified IP address where they can be collected and processed by 3rd party call logging
software.

· SMDR output: Default = Off
This control can be used to switch the output of SMDR on or off.
· IP Address: Default = 0.0.0.0 (Listen).
The destination IP address for SMDR records.
· TCP Port: Default = 0.
The destination IP port for SMDR records.
· Record to Buffer: Default = 500, Range = 10 to 3000.
The phone system can buffer up to 3000 SMDR records if it detects a communications failure with destination
address. When the buffer is full, each new record overwrites the oldest record.
· Call Splitting for Diverts: Default = Off.
When enabled, for calls forwarded off-switch using an external trunk, the SMDR produces separate initial call and
forwarded call records. This applies for calls forwarded by forward unconditional, forward on no answer, forward on
busy, DND or mobile twinning. It also applies to calls forwarded off-switch by an incoming call route. The two sets
of records will have the same Call ID. The call time fields of the forward call record are reset from the moment of
forwarding on the external trunk.

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3.6.4 Contact Closure Group
This menu is accessed from the System

page by selecting Setup Auxiliary Equipments.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Auxiliary Equipment.

icon can be programmed from a phone extension.

The phone system has two ports which can be connected to external relay systems, for example systems used to open
doors. You can configure which users are able to activate those ports and the type of activation.
There are two separate menus, one for Contact Closure Group 1 and one for Contact Closure Group 2. Each has the
same range of settings.

· Contact Closure Type: Default = 3 seconds On.
Sets how long the closure is activated when a user presses a contact closure button. The options are 1 Second
On, 3 Seconds On, 5 Seconds On and Toggle. (change the contact between open or closed).
· Extensions to be enabled: Default = None.
This table is used to select which user extensions are able to activate the contact closure by dialing feature
codes at their extension or using programmable buttons set to the Contact Closure 63 feature.

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Configuration Settings: Auxiliary Equipment

3.7 Auto Attendant Setup
This menu is accessed from the System

page by selecting Administer Auto Attendant.

This menu is accessed from the Admin Tasks
Items marked with a

list by selecting Auto Attendant Setup.

icon can be programmed from a phone extension.

This menu is used to configure the auto attendant facilities provided by the phone system. For Release 6.1+, up to 9 auto
attendants are supported. The Auto Attendant field drop down list is used to select which auto attendant is being
configured.

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Greeting Times
The auto attendant can provide different greetings at different times of the day. The greeting is always followed by the
separate menu options greeting. These fields are used to set the time periods during which each greetings is used.
If the time periods overlap, the greeting used is the first one that is valid for the time period in the order morning,
afternoon or evening. For call outside a configured time period or when the system is set to night service, the out of office
hours greeting is used.
· Morning: Default = 08:00 to 11:59
Set the operation times for the morning greetings.
· Afternoon: Default = 12:00 to 17:59
Set the operation times for the afternoon greetings.
· Evening: Default = 18:00 to 21:00
Set the operation times for the evening greetings.

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Configuration Settings: Auto Attendant Setup

Configure Profiles
These are the general settings for the auto attendant.
· Auto Attendant:
This drop down list is used to select which auto attendant is being configured. For Release 6.1+, up to 9 auto
attendants are supported.
· The Add button can be used to create a new auto attendant. Up to 9 auto attendants are supported.
· The Delete button removes the currently selected auto attendant. It does not erase any greetings that have
been recorded for the auto attendant. The first auto attendant cannot be removed.
· Maximum Inactivity: Default = 8 seconds, Range = 1 to 20 seconds.
This field sets how long after playing the prompts the auto attendant should wait for a valid key press. If exceeded,
the caller is transferred to the operator (the first extension in the system).
· Menu Prompt: Default = Each menu uses own prompt, Software level = 6.1
Each time profile option used by an auto attendant can have its own set of actions and therefore may require a
separate actions prompt to be played after the appropriate greeting prompt. The settings Each menu uses own
prompt does that. Alternately one of the menu options can be selected as the menu option prompt played at all
times of day.
· Direct Dial By Number: Default = Off.
This setting affects the operation of any key presses in the auto attendant menu set to use the Dial By Number
action.
· If selected, the key press for the action is included in any following digits dialed by the caller for extension
matching. For example, if 2 is set in the actions to Dial by Number, a caller can dial 20 for extension 20.
· If not selected, the key press for the action is not included in any following digits dialed by the caller for
extension matching. For example, if 2 is set in the actions to Dial by Number, a caller must dial 2 and then 20
for extension 20.
· Follow Night Service: Default = On, Software level = 6.1+
When selected, while the system is in night service, the auto attendant will switch to using its out of hours
greetings and menu actions. If not selected, when the system is in night service, the auto attendant will use the
greetings and menu options as determined by its time profile settings.
· Dial by Name Match Order: Default = Last then First.
Determines the name order used for keys set to the Dial by Name action. The options are First then Last or Last
then First.
· Language: Default = Match system language, Software level = 6.1+.
This settings controls the language used for auto attendant action prompts. If not set the system Language
setting is used.

· The options are Arabic, Brazilian Portuguese, Canadian French, Cantonese, Danish, Dutch, Finnish,
French, German, Italian, Korean, Mandarin, Norwegian, Portuguese, Russian, Spainish, Spanish
(Argentinian), Spanish (Latin), Spanish (Mexican), Swedish, Taiwanese, UK English, US English.
· Morning
When this Profile is selected, the morning greeting and morning menu options are used during the times indicated
in Greeting Times for morning. The Record Greeting number indicates the internal number that can be dialed to
hear the current greeting and record a new greeting.
· Afternoon
When this Profile is selected, the afternoon greeting and afternoon menu options are used during the times
indicated in Greeting Times for afternoon. The Record Greeting number indicates the internal number that can
be dialed to hear the current greeting and record a new greeting.
· Evening
When this Profile is selected, the evening greetings and evening menu options are used during the times indicated
in Greeting Times for evening. The Record Greeting number indicates the internal number that can be dialed to
hear the current greeting and record a new greeting.
· Out of office hours
For times not covered by the morning, afternoon or evening settings, the Out of Hours greetings and Out of Hours
menu options are used. If Follow Night Service is selected, this also applies when the system is put into night
service. The Record Greeting number indicates the internal number that can be dialed to hear the current
greeting and record a new greeting.
· Menu options
This greeting should details the options available to callers after hearing the auto attendant greeting. The Record
Greeting number indicates the internal number that can be dialed to hear the current greeting and record a new
greeting. Note that number changes depending on whether you are selecting the menu options for the morning,
afternoon, evening or out of hours. The Menu Prompt setting (see above) controls whether separate menu prompts
are used for each time state or not.

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· Emergency Greeting: Software level = 6.1
Using the Transfer to Greeting action from an auto attendant, an emergency greeting can be recorded and
activated or deactivated. When active, the emergency greeting is played to callers in advanced of any other auto
attendant greeting. The Record Greeting number indicates the internal number that can be dialed to hear the
current greeting and record a new greeting. Use of this feature requires the system password to be set. When an
emergency greeting message is active, a message to that effect is also displayed on the Alarm Extension (see
below).
· Alarm Extension: Default = 10, Software level = 6.1
When the auto attendant's Emergency Greeting is active (see above), a warning message is also displayed on the
extension indicated by this field.

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Configuration Settings: Auto Attendant Setup

Setup Auto Attendant Actions
This table allows you to assign which key presses have associated actions for the auto attendant.
· Type: Software level = 6.1
The auto attendant menu options can be varied according to the time of day. These radio buttons are used to select
which set of actions are current displayed and editable within IP Office Manager.
· The button below the key actions table can be used to copy the current set of actions for the selected Type to
all the other types in the current auto attendant. This overrides all the existing settings for actions and
destinations.
· Key
The standard telephone dial pad keys, 0 to 9 plus *, # and Fax.
· Action
The following actions can be assigned to each key.
· No Action
The corresponding key takes no action.
· Dial by Name
Callers are asked to dial the name of the user they require and then press #. The recorded mailbox name
prompts of matching users are then played back for the caller to make a selection. The name order used is set
by the Dial by Name Match Order setting. Users without a recorded name prompt or set to Ex Directory are
not included. Users can record their name by accessing their mailbox and dialing *05.
· Dial By Number
This option allows callers with DTMF phones to dial the extension number of the user they require. No
destination is set for this option. The Direct Dial-By-Number setting above determines how the digits dialed
with this action are used.
· Transfer to Auto Attendant: Software level = 6.1+
This option transfers the caller to another indicated auto attendant. This will skip the greeting menu of that
auto attendant, playing just the current menu options greeting instead.
· Transfer to Greeting: Software level = 6.1+
This option transfers the caller to a set of prompts for recording the emergency greeting and for selecting
whether the emergency greeting is active or not.
· If a system password has been set, the caller is asked to enter that password before they can continue.
· When the emergency greeting is active, it is played to other auto attendant callers before any other auto
attendant greeting.
· When the emergency greeting is active, a warning is displayed on the auto attendant's Alarm Extension.
· Transfer to Number
Transfer the call to the extension or group selected in the Destination field.
· Replay Greeting
Repeat the current menu options greeting.
· Destination
Sets the destination for the Transfer to Number action. The drop down list can be used to select from the
available extension and groups configured on the phone system. This list contains an option to collect voicemail.
For Transfer to Auto Attendant allows selection of the target auto attendant.
· The option 76: Modem can be used to select the V32 modem supported by the first analog trunk. This can be
used for basic remote access for maintenance.

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Recording Auto Attendant Greetings
Dialing the appropriate number shown in the table below allows recording and playback of the matching auto attendant
prompt. It is important to remember that callers always hear two prompts, a greeting prompt and then a menu prompt. In
addition that may also hear the emergency greeting first if it has been activated.

Auto Attendant
Greeting Prompts

Morning Greeting

7811

7812

7813

7814

7815

7816

7817

7818

7819

Afternoon Greeting

7821

7822

7823

7824

7825

7826

7827

7828

7829

Evening Greeting

7831

7832

7833

7834

7835

7836

7837

7838

7839

Out of Hours Greeting

7851

7852

7853

7854

7855

7856

7857

7858

7859

Emergency Greeting

7861

7862

7863

7864

7865

7866

7867

7868

7869

Morning Menu

7841

7842

7843

7844

7845

7846

7847

7848

7849

Afternoon Menu

7871

7872

7873

7874

7875

7876

7877

7878

7879

Evening Menu

7881

7882

7883

7884

7885

7886

7887

7888

7889

Out of Hours Menu

7891

7892

7893

7894

7895

7896

7897

7898

7899

Auto Attendant Access

7801

7802

7803

7804

7805

7806

7807

7808

7809

Action Prompts

The Auto Attendant Access numbers allow internal access to an auto attendant. Calls can be transferred to these
numbers.

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Configuration Settings: Auto Attendant Setup

3.8 Advanced Parameters
This menu cannot be accessed from the System
This menu is accessed from the Admin Tasks
Items marked with a

page.

list by selecting Advanced.

icon can be programmed from a phone extension.

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Advanced System Settings
· Enable Network Time Synchronization: Default = On.
When selected, the system will use the time included in the ICLID on incoming calls as its system time. Note that
this feature uses the first analog trunk on the card installed in slot 1 of the system control unit.
· Hold Reminder Time: Default = 60 seconds, Range = 0 (Off) to 180 seconds.
This setting controls how long calls remain on hold before recalling to the user who held the call. Note that the
recall only occurs if the user has no other connected call. Recalled calls will continue ringing and do not follow
forwards or go to voicemail.
· Transfer Return Ring: Default = 4 (20 seconds), Range 1 to 180 seconds.
Sets the delay after which any call transferred by a user that remains unanswered, should return to the user. A
return call will continue ringing and does not follow any forwards or go to voicemail. Transfer return will occur if the
user has an available call appearance button. Transfer return is not applied if the transfer is to a hunt group.
· Outside Conference Denial: Default = Allowed.
When set to the Allowed, more than one outside line can be added to a conference. When set to the Disallowed,
a second outside line can not be added to a conference. This feature does not change based on the type of outside
line. The intent of this feature is to minimize toll fraud. For example, if set to disallowed, this would prevent
someone from accepting an outside call at an extension, conferencing in another outside party, and then walking
away allowing the two parties to converse.
· Ring on Transfer: Default = Active.
If selected, callers being transferred hear ringing during the transfer process. If not selected, the caller will hear
music on hold.
· Recall Timer Duration: Default = 500, Range = 25 to 800 milliseconds.
This is the flash pulse width used for analog trunks and T1 trunks.
· Toll Call Prefix: Default = 0 or 1 Required Before Area Code.
Allows selection between 0 or 1 Required Before Area Code or Area Code and Number Only.
· Companding Law
The IP Office system is defaulted to A-Law or U-Law by the SD Feature Key dongle inserted into the unit or by the
locale selected when creating an off-line configuration. Typically U-Law is used in North American locales, A-Law is
used in most other locales. U-Law is also called Mu-Law or µ-Law. For some installations it may be necessary to
change this setting if advised by the external line provider.

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Configuration Settings: Advanced Parameters

STUN Settings for Network
These settings are used if SIP trunks are added to the phone system's configuration using the SIP Trunk Administration
106 menu. These settings are necessary to allow SIP connections from the network on which the phone system is attached
to reach the public network on which the SIP provider is located.
The following fields can be completed either manually or the phone system can attempt to automatically discover the
appropriate values. To complete the fields automatically, only the STUN Server IP Address is required. STUN operation
is then tested by clicking Run STUN. If successful the remaining fields are filled with the results.
· Enable STUN: Default = Off
This field is used to select whether STUN is used or not.
· STUN Server IP Address: Default = Blank
This is the IP address of the line providers SIP STUN server. The phone system will send basic SIP messages to this
destination and from data inserted into the replies can try to determine the type ITSP NAT changes being applied
by any firewall between it and the ITSP.
· STUN Port: Default = 3478
Defines the port to which STUN requests are sent if STUN is used.
· Firewall/NAT Type: Default = Unknown
The settings here reflect different types of network firewalls.
· Blocking Firewall
Allow outgoing TFTP WRQ. Typically this will be the case. It has been observed that the Avaya corporate
firewall permits outgoing TFTP RRQ.
· Symmetric Firewall
SIP packets are unchanged but ports need to be opened and kept open with keep-alives. If this type of NAT is
detected or manually selected, a warning ‘Communication is not possible unless the STUN server is supported
on same IP address as the ITSP will be displayed as part of the manager validation.
· Open Internet
No action required. If this mode is selected, STUN lookups are not performed.
· Symmetric NAT
A symmetric NAT is one where all requests from the same internal IP address and port, to a specific destination
IP address and port, are mapped to the same external IP address and port. If the same host sends a packet
with the same source address and port, but to a different destination, a different mapping is used.
Furthermore, only the external host that receives a packet can send a UDP packet back to the internal host.
SIP Packets need to be mapped but STUN will not provide the correct information unless the IP address on the
STUN server is the same as the ITSP Host. If this type of NAT/Firewall is detected or manually selected, a
warning ‘Communication is not possible unless the STUN server is supported on same IP address as the ITSP’
will be displayed as part of the manager validation.
· Full Cone NAT
A full cone NAT is one where all requests from the same internal IP address and port are mapped to the same
external IP address and port. Furthermore, any external host can send a packet to the internal host, by
sending a packet to the mapped external address. SIP packets need to be mapped to NAT address and Port;
any Host in the internet can call in on the open port, that is the local info in the SDP will apply to multiple ITSP
Hosts.
· Restricted Cone NAT
A restricted cone NAT is one where all requests from the same internal IP address and port are mapped to the
same external IP address and port. Unlike a full cone NAT, an external host (with IP address X) can send a
packet to the internal host only if the internal host had previously sent a packet to IP address X. SIP packets
needs to be mapped. Responses from hosts are restricted to those that a packet has been sent to. So if
multiple ITSP hosts are to be supported, a keep alive will need to be sent to each host. If this type of NAT/
Firewall is detected or manually selected, no warning will be displayed for this type of NAT.
· Port Restricted Cone NAT
A port restricted cone NAT is like a restricted cone NAT, but the restriction includes port numbers. Specifically,
an external host can send a packet, with source IP address X and source port P, to the internal host only if the
internal host had previously sent a packet to IP address X and port P. SIP packets needs to be mapped. Keepalives must be sent to all ports that will be the source of a packet for each ITSP host IP address. If this type of
NAT/Firewall is detected or manually selected, no warning will be displayed for this type of NAT. However,
some Port Restricted have been found to be more symmetric in behavior, creating a separate binding for each
opened Port, if this is the case the manager will display NATs a warning ‘Communication is not possible unless
the STUN server is supported on same IP address as the ITSP’ as part of the manager validation.
· Unknown
Use this setting if the other settings are unsuitable
· Static Port Block
Use the RTP port range 49152 to 53246.

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· Binding Refresh Time (seconds): Default = 0 (Never), Range = 0 to 3600 seconds.
Having established which TCP/UDP port number to use, either through automatic or manual configuration, the
phone system can send recurring ‘SIP Options requests’ to the remote proxy terminating the trunk. Those requests
will keep the port open through the firewall. Requests are sent every x seconds as configured by this field. If a
binding refresh time has not been set you may experience problems receiving inbound SIP calls as they are unable
to get through the Firewall. In these circumstances make sure that this value has been configured.
· Public IP Address: Default = 0.0.0.0
This value is either entered manually or discovered by the Run STUN process. If no address is set, the phone
system IP address is used.
· Public Port: Default = 0
This value is either entered manually or discovered by the Run STUN process.
· Run STUN
This button tests STUN operation between the phone system and the STUN Server IP Address set above. If
successful the results are used to automatically fill the remaining fields with the discovered values. Before using
Run STUN the SIP trunk must be configured.

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Configuration Settings: Advanced Parameters

SMTP Server Configuration
Email can be used to provide users with an alert when they have a new voicemail message. This requires the system to be
configured with details of an SMTP email server account which is used to forward the messages to the user's email
address. If SMTP email alarms are configured but for some reason the IP Office cannot connect with the SMTP server, only
the last 10 alarms are stored for sending when connection is successful.
· IP Address: Default = 0.0.0.0
This field sets the IP address of the SMTP server being used to forward SNMP alarms sent by email.
· Port: Default = 25, Range = 0 to 65534.
This field set the destination port on the SMTP server.
· Email From Address: Default = Blank
This field set the sender address to be used with mailed alarms. Depending of the authentication requirements of
the SMTP server, this may need to be a valid email address hosted by that server. Otherwise the SMTP email server
may need to be configured to support SMTP relay.
· Server Requires Authentication: Default = On
This field should be selected if the SMTP server being used requires authentication to allow the sending of emails.
When selected, the User Name and Password fields become available.
· User Name: Default = Blank
This field sets the user name to be used for SMTP server authentication.
· Password: Default = Blank
This field sets the password to be used for SMTP server authentication
· Use Challenge Response Authentication: Default = Off.
This field should be selected if the SMTP uses CRAM-MD5.

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Chapter 4.
Button Programming

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4. Button Programming
Most Avaya phones have buttons to which functions can be assigned. For some phones, additional buttons can also be
added by attaching a button module to the phone.
Normally buttons are numbered from 01, from left to right, starting from the bottom row up. However for 1400 and 9500
series phones, this changes if the System Mode 48 is set to PBX System in which case buttons are numbered from 01
from left to right, starting from the top row downwards.

Default Buttons
The default button assignment depends on whether the system is a Key System or PBX System.

· PBX System
· 01-03 (ETR 01-02): Call Appearance Buttons
The first three buttons (two only on ETR phones) are used call appearance buttons for making and answering
calls. They can be used for both internal and external calls. This function is automatically assigned to the
buttons by the system and cannot be overridden by the system administrator or extension user.
· Other Buttons
Any additional buttons can be used for the functions listed in Button Programming Functions 137 . These buttons
can be programmed by the system administrator and, for some functions, the extension user.

· Key System
· 01-02: Intercom Buttons
The first two buttons are used as Intercom 1 and Intercom 2 buttons for internal calls. This function is
automatically assigned to the buttons by the system and cannot be overridden by the system administrator or
extension user.
· 03-07: Line Buttons
Buttons 03 and upwards up to the number of lines assigned to the extension are used as line appearance
buttons for external calls. These can only be programmed by a system administrator using the Number of Lines
47 and Line Assignment 67 functions. They cannot be overridden by the extension user.
· Other Buttons
Any additional buttons can be used for the functions listed in Button Programming Functions 137 . These buttons
can be programmed by the system administrator and, for some functions, the extension user.

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Button Programming:

4.1 Button Programming Functions
Function
Absent Message

140

Account Code Entry

Active Line Pickup

140

Auto Dial - Intercom

Auto Dial - Other

Call Coverage

Caller ID Log

142

141

A button set to this function allows the user to set or clear an absent message for
display on their phone. When set, the absent message is also displayed on other
extensions when they call the user.

Yes

A button set to this function allows the user to enter an account code prior to
making a call or during a call.

Yes

A button set to this function allows the user to answer a call on a particular line. It
can be used if the call is ringing, held or already answered by another extension.

–

A button set to this function allows the user to make a call to another specified
extension. The button lamp will also indicate when that other extension is in use.

–

A button set to this function allows the user to switch call coverage for their
extension on or off. The button settings include the extension number of the
extension providing coverage. When on, calls to the user that ring unanswered for
the user's number of coverage rings then also start ringing at the call coverage
extensions.

–

A button set to this function allows the user to view the phone system's call log of
all caller IDs of calls received by the system. To use the button the user must be
one of the three extensions configured for call ID logging.

Yes

A button set to this function allows the user to redirect all their calls to another
number. Extensions with Remote Call Forwarding enabled can also forward calls
externally by specifying a personal speed dial as the destination.

–

A button set to this function allows the user to pickup a call alerting at a specified
–
extension. Separate buttons can be created for each extension for which call pickup
is required.

141

Caller ID Inspect

A button set to this function allows the user to see the caller ID of a call on another Yes
line without interrupting the current call to which they are connected.

141

Caller ID Name Display
142

Calling Group

LED

A button set to this function allows the user to make a call using a number stored
–
by the button. The number can be an internal number, an external number, an
account code or any other number. The button can then be used when a number of
that type needs to be dialed.

140

Call Forwarding

Call Pickup

140

Description

142

Conference Drop

142

A button set to this function allows the user to swap the display of caller ID name
and number information on their extension.

Yes

A button set to this function allows the user to call or page the calling group
represented by the button.

–

A button set to this function allows the user to drop a call from a conference.

–

Contact Closure 1

143

A button set to this function allows the user to operate the system's contact closure –
1 connection. The user must be a member of the contact closure group.

Contact Closure 2

143

A button set to this function allows the user to operate the system's contact closure –
2 connection. The user must be a member of the contact closure group.

Do Not Disturb

Hot Dial

A button set to this function allows the user to set the extension's do not disturb on Yes
or off.

143

A button set to this function allows the user to dial a number without first going off Yes
hook or pressing the SPEAKER button. Automatic line selection is used to select a
line.

143

Hunt Group

143

Idle Line Pickup

144

Last Number Redial

144

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A button set to this function allows the user to call or page the hunt group
represented by the button.

–

A button set to this function allows the user to seize a line if that line is idle. This
allows the user to access line for which they do not have a line appearance button
on their extension.

–

A button set to this function allows the user to redial the last external number
dialed.

–

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Function
Loudspeaker Paging

144

Message Alert
Notification 144

Night Service Button
Pickup Group

Privacy

Recall

145

Save Number Redial

Simultaneous Page

VMS Cover

145

–

For IP Office Release 7.0, a button set to this function allows a user to see the
current state of other user's message waiting lamps. It can only be used in
conjunction with other users for which this user has Auto Dial - Intercom 140
buttons configured.

–

A night service button is used to switch night service on/off.

Yes

A button set to this function allows the user to turn privacy on or off. When on,
other extensions are not able to bridge into the user's calls.

–

A button set to this function allows the user to send a recall or hook flash signal.

–

A button set to this function allows the user to save the number dialed during a call –
and to redial that number when idle. This can be used when the number dialed
does not answer.

A button set to this function allows the user to lock their extension from being used –
to make calls. After they press the button, they are prompted to enter a four digit
code after which the extension is locked. If the extension is already locked,
pressing the button prompts for reentry of the four digit code to unlock the
extension.
This function can only be used by the first two extensions in the system. A button
set to this function allows the user to unlock any extension without needing to
know the code that was used to lock that extension. When the button is pressed,
the user is prompted to enter the number of the locked extension.

146

–

A button set to this function allows the user to switch use of voicemail coverage for –
their extension on or off.

146

VMS Mailbox Transfer

Wake Up Service

A button set to this function allows the user to redial the last external number
dialed.

A button set to this function allows the user to save the number dialed during a call –
and to redial that number when idle. This can be used when the number dialed
does not answer.

145

Station Unlock

LED

A button set to this function allows the user to answer a call being presented to any –
extension that is a member of the pickup group configured for the button.

145

Station Lock

Description

146

147

A button set to this function allows the user to transfer their current call to an
extension's mailbox. After pressing the button, the current call is put on hold and
the user can then enter the target extension number to indicate the mailbox
required.

–

A Wake Up Service button can be assigned for the first extension in the system
only. Using this button, the extension user can set wake up calls within the next
24-hour period for any other extension.

Yes

Some functions are unique, ie. if already assigned to a button, assigning the function to another button will automatically
clear the setting from the existing button.
Some functions are only supported on buttons that include lights to indicate status. If programmed onto a button without
lights, the function may not work.

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Button Programming: Button Programming Functions

4.2 Manager Buttons
In some cases, the names used for the programming of button features in the Manager application differ from those used
in the phone based administration menus. The table below matches the names used by each interface.
There are also some functions available through Manager that are not accessible through phone based administration.

Phone

Manager

Phone

Manager

Absent Message

Absent Text

Hunt Group

Group Hunting - Page

Account Code Entry

Auto Dial - Other

Auto Dial - Outside

Pickup Group

Group Pickup

Auto Dial - Intercom

Auto Dial - ICM

Hot Dial

Auto Dial - ICM Page

Last Number Redial

Call Coverage

Loudspeaker Page

Loud Speaker Paging

Call Forwarding

Mobile Twin

Caller ID Name Display

Call ID Name - Display

Night Service

Caller ID Log

Call Log

Not available

Outgoing Call Restriction

Call Pickup

Privacy

Caller ID Inspect

Recall

Conference Drop

Saved Number Redial

Save Number Redial

Contact Closure 1

Simultaneous Page

Contact Closure 2

Station Lock

Active Line Pickup

Direct Line Pickup - Active

Station Unlock

Idle Line Pickup

Direct Line Pickup - Idle

VMS Cover

Do Not Disturb

Voice Mailbox Transfer

VMS Transfer

Calling Group

Group Calling - Page

Hunt Group 777

Voicemail Collect

Group Calling - Ring

Wake Up Service

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4.3 Absent Message
A button set to this function allows the user to set or clear an absent message for display on their phone. When set, the
absent message is also displayed on other extensions when they call the user.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· If the user has this feature enabled, removing this button with turn the feature off.
· For IP Office Release 7.0, the button can also be used to check the absent message setting of other users. When
pressed, pressing the Auto Dial - Intercom 140 button of another user will display that users current absent
message setting (alternately select Insp and dial the user's extension number).
· Not supported on ETR6 and 1403 phones. Not supported on BST phones without a display and soft keys.

4.4 Account Code Entry
A button set to this function allows the user to enter an account code prior to making a call or during a call.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· Once a user has associated an account code with a call, only that user can change the account code by entering
another one.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and then dial 12.
· On BST phones, press FEATURE and dial 900.

4.5 Active Line Pickup
A button set to this function allows the user to answer a call on a particular line. It can be used if the call is ringing, held
or already answered by another extension.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· To access this function without a programmable button, press an intercom or call appearance button and then 68
and the line number.

4.6 Auto Dial - Intercom
A button set to this function allows the user to make a call to another specified extension. The button lamp will also
indicate when that other extension is in use.
· This type of button can be used for one touch transfer

operation.

4.7 Auto Dial - Other
A button set to this function allows the user to make a call using a number stored by the button. The number can be an
internal number, an external number, an account code or any other number. The button can then be used when a number
of that type needs to be dialed.

4.8 Call Coverage
A button set to this function allows the user to switch call coverage for their extension on or off. The button settings
include the extension number of the extension providing coverage. When on, calls to the user that ring unanswered for the
user's number of coverage rings then also start ringing at the call coverage extensions.
· When on, a call to the extension that ring unanswered for the extension's Call Coverage Rings setting will also start
alerting on the covering extension specified by the button.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.

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Button Programming: Call Coverage
· This function does not require a button that includes lights. However, if set on a button with lights, the green LED
will match whether the function is on or off.
· If the user has this feature enabled, removing this button with turn the feature off.
· Programming the destination and/or the originator onto the call coverage button is optional.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and then dial 20.
· On BST phones, press FEATURE and dial 932.

4.9 Call Forwarding
A button set to this function allows the user to redirect all their calls to another number. Extensions with Remote Call
Forwarding enabled can also forward calls externally by specifying a personal speed dial as the destination.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· If the user has this feature enabled, removing this button with turn the feature off.
· For analog lines and T1 lines without DID, the extension must be the Line Coverage Extension for that line.
· You can forward outside, intercom, transferred and voice signaled calls.
· You cannot forward group calls, calls to doorphone alert extensions, coverage calls, transfer-return calls and night
service calls.
· The system will only forward calls on lines that have reliable disconnect. For these lines, Hold Disconnect Time must
be set to a value other than 00 (No Detection).
· The extension must have an available line to forward the call to an outside number.
· The system uses the extension’s Automatic Line Selection to determine which line to use for the outgoing call.
· Extension's with Remote Call Forwarding enabled can also forward calls externally by specifying a personal speed
dial (80 to 99) as the destination.
· Specifying * followed by a personal speed dial is used for cell phone connect/mobile twinning. This operates in
the same way as remote call forwarding but rings at both the extension and the external number. Use of cell
phone connect may also require licenses.
· You can also access this option by pressing FEATURE 11 and entering the destination number. To switch
forwarding off enter the extension's own number as the destination.
· Programming the destination and/or the originator onto the call coverage button is optional.
· Extensions configured as doorphone extension or loudspeaker device will ignore any forwarding set on the
extension.
· Do not disturb overrides call forwarding.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and then dial 11.
· On BST phones, press FEATURE and dial 4.

4.10 Call Pickup
A button set to this function allows the user to pickup a call alerting at a specified extension. Separate buttons can be
created for each extension for which call pickup is required.
· If an extension already has a button set to this function and target, creating another button with this function to the
same target will automatically clear the setting from the existing button.
· To access this function without a programmable button, press an intercom or call appearance button and dial 6
followed by the extension number.

4.11 Caller ID Inspect
A button set to this function allows the user to see the caller ID of a call on another line without interrupting the current
call to which they are connected.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.

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· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and then dial 17.
· On BST phones, press FEATURE and dial *0.

4.12 Caller ID Log
A button set to this function allows the user to view the phone system's call log of all caller IDs of calls received by the
system. To use the button the user must be one of the three extensions configured for call ID logging.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· To access this function without a programmable button, press FEATURE and then dial 23.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and dial 23.
· On BST phones, press FEATURE and dial 812.

4.13 Caller ID Name Display
A button set to this function allows the user to swap the display of caller ID name and number information on their
extension.
On some phones, after the call is answered the call display is not able to show both the caller ID name and number. This
function allows the user on such phones to toggle between the name and the number.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· If the user has this feature enabled, removing this button with turn the feature off.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and dial 16.
· On BST phones, press FEATURE and dial 933.

4.14 Calling Group
A button set to this function allows the user to call or page the calling group represented by the button.

4.15 Conference Drop
A button set to this function allows the user to drop a call from a conference.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· On 1400 Series phones a list of conference parties is displayed from which the user can select which call to drop.
· On ETR phones, the last added external party is dropped.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and dial 06.
· On BST phones, press FEATURE and dial 934.

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Button Programming: Contact Closure 1

4.16 Contact Closure 1
A button set to this function allows the user to operate the system's contact closure 1 connection. The user must be a
member of the contact closure group.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and dial 41.
· On BST phones, press FEATURE and dial 9*41.

4.17 Contact Closure 2
A button set to this function allows the user to operate the system's contact closure 2 connection. The user must be a
member of the contact closure group.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and dial 42.
· On BST phones, press FEATURE and dial 9*42.

4.18 Do Not Disturb
Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing (LEDs/
LCD still flash). When Do Not Disturb is on, external callers hear ringing while internal callers hear a busy signal. You
should use Do Not Disturb only if someone answers external calls for your extension when you do not answer them.
You can configure do not disturb exceptions. These are numbers that are still able to call even when do not disturb is on.
[OBJECT]

· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· If the user has this feature enabled, removing this button with turn the feature off.
· To access this function without a programmable button, press FEATURE and then dial 01.
· Do not disturb overrides call forwarding.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and dial 01.
· On BST phones, press FEATURE and dial 85 (on) or #85 (off).

4.19 Hot Dial
[Object]
· This option is not used by DS and BST phones. Those phone have hot dialing always switched on.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· To access this function without a programmable button, press FEATURE and then dial 26.

4.20 Hunt Group
A button set to this function allows the user to call or page the hunt group represented by the button.
· If an extension already has a button set to this function and target, creating another button with this function to the
same target will automatically clear the setting from the existing button.

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· To access this function without a programmable button, press an intercom or call appearance button and then dial
77 and the hunt group number (1 to 6). The additional number 777 can be used for access to voicemail to collect
messages.
· A page call that is auto-answered by the first available extension in the hunt group can be selected by adding a * in
front of the hunt group number.
· This type of button can be used for one touch transfer

operation.

4.21 Idle Line Pickup
A button set to this function allows the user to seize a line if that line is idle. This allows the user to access line for which
they do not have a line appearance button on their extension.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· To access this function without a programmable button, press a call appearance button and then dial 8 followed by
the two digit line number.

4.22 Last Number Redial
A button set to this function allows the user to redial the last external number dialed.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.

4.23 Loudspeaker Page
A button set to this function allows the user to make a page call to the extension configured as being connected to the
loudspeaker equipment.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· To access this function without a programmable button, press an intercom or call appearance button and dial 70.

4.24 Message Alert Notification
For IP Office Release 7.0, a button set to this function allows a user to see the current state of other user's message
waiting lamps. It can only be used in conjunction with other users for which this user has Auto Dial - Intercom 140
buttons configured.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· To access this function without a programmable button, press an Intercom or Call Appearance button and then dial
27.

4.25 Night Service
Use this feature to program a button on the first extension on the system to turn night service on and off. When night
service is on, all lines assigned to the telephones of the users in the night service group 73 ring immediately, regardless
of their normal line ringing settings.
Night service is useful if you want phones to ring after regular business hours. For example, although Shipping
Department workers do not answer calls directly during the day, you want them to answer incoming calls after hours.
· You must program a Night Service Button on the first extension on the system.
· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· If the user has this feature enabled, removing this button with turn the feature off.
· Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime
operation.
· If you reassign the Night Service Button, it is removed from the button where it was previously assigned.
· If you program a System Password 47 , you must enter the password when turning Night Service on or off. In
addition, when Night Service is on, users in the Night Service Group can dial only numbers on the Emergency
Phone Number List 53 and marked system speed dial numbers without entering the System Password. Night
Service with a System Password is useful for controlling unauthorized use of phones after hours.

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Button Programming: Night Service
· If you have a voice messaging system, VMS Hunt Schedule determines when outside calls should ring voicemail.
The status of the Night Service Button tells the voice messaging system to operate in day or night mode.
· The Night Service Button returns to the status (on/off) it was in immediately prior to a power failure or to a system
reset 160 being used.
· Night Service is unavailable on T1 lines with Direct Inward Dialing (DID).

4.26 Pickup Group
A button set to this function allows the user to answer a call being presented to any extension that is a member of the
pickup group configured for the button.
· If an extension already has a button set to this function and target, creating another button with this function to the
same target will automatically clear the setting from the existing button.
· To access this function without a programmable button, press an intercom or call appearance button and dial 661
to 664 for the group (1 to 4) from which to pickup the call.
· When there are multiple calls ringing the members of a pickup group, the longest ringing call is picked up.

4.27 Privacy
A button set to this function allows the user to turn privacy on or off. When on, other extensions are not able to bridge
into the user's calls.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· This function does not require a button that includes lights. However, if set on a button with lights, the green LED
will match whether the function is on or off.
· If the user has this feature enabled, removing this button with turn the feature off.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and then dial 07.
· On BST phones, press FEATURE and dial 83.

4.28 Recall
A button set to this function allows the user to send a recall or hook flash signal.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.

4.29 Saved Number Redial
A button set to this function allows the user to save the number dialed during a call and to redial that number when idle.
This can be used when the number dialed does not answer.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.

4.30 Simultaneous Page
A button set to this function allows the user to make a page call to both the loudspeaker extension and the extensions in
first calling group, 71.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· To access this function without a programmable button, press an intercom or call appearance button and dial *70.
· This type of button can be used for one touch transfer

operation.

4.31 Station Lock
A button set to this function allows the user to lock their extension from being used to make calls. After they press the
button, they are prompted to enter a four digit code after which the extension is locked. If the extension is already locked,
pressing the button prompts for reentry of the four digit code to unlock the extension.

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· Any locked extension can be unlocked from either of the first two extensions in the system without needing the four
digit locking code using a Station Unlock 146 button.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and then dial 21.
· On BST phones, press FEATURE and dial 936.

4.32 Station Unlock
This function can only be used by the first two extensions in the system. A button set to this function allows the user to
unlock any extension without needing to know the code that was used to lock that extension. When the button is pressed,
the user is prompted to enter the number of the locked extension.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and then dial 22.
· On BST phones, press FEATURE and dial 937.

4.33 VMS Cover
A button set to this function allows the user to switch use of voicemail coverage for their extension on or off.
When on, calls to the extension are redirected to the extension's mailbox when they ring unanswered for the extension's
VMS Coverage Rings 68 setting. When off, calls to the extension continue to ring at the extension until answered or the
caller hangs up.
If the feature is programmed onto a button with LEDs/LCD, it will indicate when the feature is active.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· To access this function without a programmable button:
· On DS and ETR phones, press FEATURE and then dial 15.
· On BST phones, press FEATURE and dial 984.

4.34 Voice Mailbox Transfer
A button set to this function allows the user to transfer their current call to an extension's mailbox. After pressing the
button, the current call is put on hold and the user can then enter the target extension number to indicate the mailbox
required.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.

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4.35 Wake Up Service
A Wake Up Service button can be assigned for the first extension in the system only. Using this button, the extension
user can set wake up calls within the next 24-hour period for any other extension.
· If an extension already has a button set to this function, creating another button with this function will
automatically clear the setting from the existing button.
· This function is only supported on a button that includes LED/LCD indicator. The indicator is lit when the function is
enabled.
· Removing the wake up service button from the extension does not remove any existing wake up service alarms
that have been set.

How the Wake Up Service Operates
Using the button, the extension can set a wake up call by specifying the target extension and the time.
· When the scheduled time is reach, the system will make an intercom call to the target extension. The call is
indicated as a Wake Up Call in the display. The wake up call will alert for approximately 30 seconds.
· Wake up calls ignore settings such as Do Not Disturb, forwarding, call coverage and coverage to voicemail.
· If the extension user is on a call:
· For an analog extension, the wake up call is treated as unanswered.
· For other extensions, the wake up call will alert with just an abbreviated ring.
· When a user answers a wake up call, they hear music on hold if available, otherwise they hear silence.
· Once a wake up call is answered, it is treated as being completed and no further call attempts are made.
· If the wake up call is not answered or the extension is busy, the wake up call is rescheduled for 5 minutes later.
· Only 2 attempts are made to send a wakeup call. If neither is answered the wake up call is cleared.
· If a wake up call is already scheduled for an extension, setting up a new wake up call to that extension will erase
the existing wakeup call.
· Wake up calls are shown in the SMDR output with the name "Wake Up Call".

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Chapter 5.
Manager Menu Commands

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5. Manager Menu Commands
The commands available through the Manager menu bar, change according to the mode in which Manager is running.
Commands may also be grayed out if not useable. The following sections outline the functions of each command. The Edit
and Help menus are not included.

Simplified View
These menu options are available when there is no configuration loaded in the Manager application.

File

Open Configuration... 151
Close Configuration
Save Configuration
Save Configuration As...
Preferences 151
Offline

Send Config...

Advanced

Erase Configuration (Default) 160
Reboot 160
System Shutdown... 161
Upgrade.. 162
Switch to Standard Mode (Default) 164
Switch to Standard Mode (Best Match)
Embedded File Management 165
Format IP Office SD Card 166
Recreate IP Office SD Card 166
Memory Card Command
System Status

Exit
View

167

164

Shutdown... 167
Start Up... 167

168

Toolbars 169
Tooltip 169
Advanced View 169
Hide Admin Tasks
TFTP Log 169

Embedded File Management
These menu options are available when IP Office Manager is switched to Embedded File Management

File

Open File Settings 165
Close File Settings 165
Refresh File Settings 171
Upload File 165
Upload System Files 171
Backup System Files 171
Restore System Files 171
Upgrade Binaries 171
Upgrade Configuration 171
Upload Voicemail Files 171
Upload Phone Files 172
Copy System Card 172
Preferences 151
Configuration 151
Exit 168

View

Toolbars 169
Tiles 165
Icons 165
List 165
Details 165

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Manager Menu Commands:

5.1 File Menu
5.1.1 Open Configuration
This command displays the Select IP Office menu used to receive an IP Office systems configuration settings. See Starting
Manager 31 .

5.1.2 Close Configuration
This command closes the currently loaded configuration without saving it.

5.1.3 Save Configuration
The File | Save command saves the amended configuration. If the configuration was received from an IP Office system,
the Send Config 37 menu is displayed. If the configuration file was opened from a file on the PC 38 or created from new
43 , the file is saved as a file on the PC.

5.1.4 Save Configuration As
The File | Save As command allows you to save a configuration a file on the Manager computer. The command displays
the Save File As menu box. You can enter the new file name, including the drive and directory.
Configurations saved onto the PC in this way can be reopened

5.1.5 Preferences
This command displays a menu for configuring various aspects of Manager's operation. The menu is divided into a number
of tabs.
Note that some of the preferences settings are not applicable when managing an IP Office Essential Edition - Quick Version
system.

5.1.5.1 Preferences
This tab is accessed through File | Preferences and then selecting the Preferences sub-tab.

· Edit Services Base TCP Port: Default = On.
This field shows or hides the Service Base TCP Port setting.
· Service Base TCP Port: Default = 50804
Access to the configuration and security settings on an IP Office 3.2+ system requires Manager to send its
requests to specific ports. This setting allows the TCP Base Port used by Manager to be set to match the TCP
Base Port setting of the IP Office system. The IP Office system's TCP Base Port is set through its security
settings.
· Enable Time Server: Default = On.
This setting allows Manager to respond to time requests from IP Office systems.
· Enable BootP and TFTP Servers: Default = On.
This setting allows Manager to respond to BOOTP request from IP Office systems for which it also has a matching
BOOTP entry. It also allows the IP Office to respond to TFTP requests for files.
· Enable Port for Serial Communication
Not used. This is a legacy feature for some older control units that were managed via the serial port rather than the
LAN.

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· Enter Port Number to be used for Serial Communication
Used with the setting above to indicate which serial port Manager should use.
· Auto Connect on start up: Default = On
If on, when Manager is started it will automatically launch the Select IP Office menu and display any discover IP
Offices. If only one IP Office is discover, Manager will automatically attempt to login using the default name and
password and if this fails display the login request for that IP Office instead.
· Set Simplified View as Default: Default = On
If on, the Manager will start in simplified view 39 if no configuration is loaded.
· Convert default Quick mode to Standard mode: Default = Off
If on, when a configuration for a new or defaulted system running in IP Office Essential Edition - Quick Version
mode is loaded, Manager will automatically convert the configuration to IP Office Standard Version mode. Sending
the configuration back to the system will restart it in IP Office Standard Version mode. Only select this option if the
only systems you expect to install are IP Office Standard Version mode systems.
· This setting does not affect existing systems with non-default configurations.

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5.1.5.2 Directories
This tab is accessed through File | Preferences and then selecting the Directories sub-tab.
These fields set the default location where Manager will look for and save files. This tab is also accessed by the File |
Change Working Directory command.

· Working Directory (.cfg files)
Sets the directory into which Manager saves .cfg files. By default this is the Manager application's program
directory.
· Binary Directory (.bin files)
Sets the directory in which the Manager upgrade wizard, HTTP, TFTP and BOOTP functions look for firmware files
requested by phones, expansion module, control units and other hardware components. That includes .bin file, .scr
files and .txt files. By default this is the Manager application's program directory.
· Note that in the Upgrade Wizard

162 ,

right-clicking and selecting Change Directory also changes this setting.

· Known IP Office File: Software level = 4.0 Q2 2007 maintenance release+.
Sets the file and directory into which Manager can record details of the IP Office systems it has discovered. Once a
file location has been specified, a Known Units 35 button becomes available on the discovery menu used for
loading IP Office configuration. Pressing that button displays the known units file as a list from which the required
IP Office system can be selected. It also allows sorting of the list and entries to be removed.

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5.1.5.3 Discovery
This tab is accessed through File | Preferences and then selecting the Discovery sub-tab.
These settings affect the Select IP Office menu used by Manager to discovery IP Office systems. By default IP Office 3.2
systems respond to both UDP and TCP discovery. Pre-3.2 IP Office systems only support UDP discovery.

· TCP Discovery: Default = On
This setting controls whether Manager uses TCP to discover IP Office systems. Only IP Office 3.2 and higher
systems can respond to TCP discovery. The addresses used for TCP discovery are set through the IP Search
Criteria field below.
· NIC IP/NIC Subnet
This area is for information only. It shows the IP address settings of the LAN network interface cards (NIC) in
the PC running Manager. Double-click on a particular NIC to add the address range it is part of to the IP Search
Criteria. Note that if the address of any of the Manager PCs NIC cards is changed, the Manager application
should be closed and restarted.
· IP Search Criteria
This tab is used to enter TCP addresses to be used for the discovery process. Individual addresses can be entered
separated by semi-colons, for example 135.164.180.170; 135.164.180.175. Address ranges can be specified using
dashes, for example 135.64.180.170 - 135.64.180.175.
· UDP Discovery: Default = On
This settings controls whether Manager uses UDP to discover IP Office systems. Pre-3.2 IP Office systems only
respond to UDP discovery. By default IP Office 3.2 and higher systems also respond to UDP discovery but that can
be disabled through the IP Office system's security settings.
· Enter Broadcast IP Address: Default = 255.255.255.255
The broadcast IP address range that Manager should used during UDP discovery. Since UDP broadcast is not
routable, it will not locate IP Office systems that are on different subnets from the Manager PC unless a specific
address is entered.
· Use DNS: Software level = IP Office Manager 6.2+.
Selecting this option allows IP Office Manager to use DNS name (or IP address) lookup to locate an IP Office
system. Note that this overrides the use of the TCP Discovery and UDP Discovery options above. This option
requires the IP Office IP address to be assigned as a name on the users DNS server. When selected, the Unit/
Discovery Address field on the Select IP Office menu is replaced by a Enter Unit DNS Name or IP Address
field.
· SCN Discovery
If enabled, when discovering IP Office systems, the list of discovered systems will group IP Offices in the same
Small Community Network and allow them to be loaded as a single configuration. IP Office Essential Edition - Quick
Version systems are not supported in a Small Community Network.

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5.1.5.4 Visual Preferences
This tab is accessed through File | Preferences and then selecting the Visual Preferences sub-tab.

· Icon size
Sets the size for the icons in the navigation pane between Small, Medium or Large.
· Multiline Tabs: Default = Off.
buttons to scroll the
In the details pane, for entry types with more than two tabs, Manager can either use
tabs horizontally or arrange the tabs into multiple rows. This setting allows selection of which method Manager
uses.
· Enable Template Options: Default = Off.
If enabled, the functions to import SIP trunk templates

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5.1.5.5 Security
This tab is accessed through File | Preferences and then selecting the Security sub-tab.
Controls the various security settings of Manager.
All settings, except Secure Communications, can only be changed when a configuration has been opened using a user
name and password with Administrator rights or security administration rights.

· Request Login on Save: Default = On
By default a valid user name and password is required to receive a configuration from an IP Office and also to send that
same configuration back to the IP Office. Deselecting this setting allows Manager to send the configuration back without
having to renter user name and password details. This does not apply to a configuration that has been saved on PC and
then reopened. This setting can only be changed when a configuration has been opened using a user name and
password with Administrator rights or security administration rights.
· Close Configuration/Security Settings After Send: Default = On.
When selected, the open configuration file or security settings are closed after being sent back to the IP Office system.
· Save Configuration File After Load: Default = On.
When selected, a copy of the configuration is saved to Manager's working directory 153 . The file is named using the IP
Office's system name and the suffix .cfg. This setting can only be changed when a configuration has been opened using
a user name and password with Administrator rights or security administration rights.
· Backup Files on Send: Default = On.
If selected, whenever a copy of a configuration is sent to an IP Office system, a backup copy is saved in IP Office
Manager's working directory 153 . The file is saved using the system name, date and a version number followed by the
Backup File Extension as set below. This setting can only be changed when a configuration has been opened using a
user name and password with Administrator rights or security administration rights.
· Backup File Extension: Default = .BAK
Sets the file extension to use for backup copies of system configurations generated by the Backup Files on Send
option above.
· Number of Backup Files to keep: Default = Unlimited, Software level = 4.2+.
This option allows the number of backup files kept for each system to be limited. If set to a value other then Unlimited,
when that limit would be exceeded, the file with the oldest backup file is deleted.
· Enable Application Idle Timer (5 minutes): Default = Off, Software level = 4.1+.
When enabled, no keyboard or mouse activity for 5 minutes will cause the Manager to grey out the application and rerequest the current service user password. This setting can only be changed when a configuration has been opened
using a user name and password with Administrator rights or security administration rights.
· Secure Communications: Default = Off, Software level = 4.1+.
When selected, any service communication from Manager to IP Office uses the TLS protocol. This will use the ports set
for secure configuration and secure security access. It also requires the configuration and or security service within the
IP Office's security configuration settings to have been set to support secure access. Depending on the level of that
secure access selected, it may be necessary for the Manager Certificate Checks below to be configured to match those
expected by the IP Office configuration and or security service.
· When Secure Communications is set to On, a
status field.

padlock icon is displayed at all times in the lower right Manager

· Manager Certificate Checks: Software level = 4.1+.
When the Secure Communications option above is used, Manager will process and check the certificate received from
the IP Office. This setting can only be changed when a configuration has been opened using a user name and password
with Administrator rights or security administration rights.

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· Low
Any certificate sent by IP Office certificate is accepted without question.
· Medium
Any certificate sent by IP Office is accepted if it has previously been previously saved in the Windows' certificate
store. If the certificate has not been previously saved, the user has the option to review and either accept or reject
the certificate.
· High
Any certificate sent by IP Office is accepted if it has previously been previously saved in the Windows' certificate
store. Any other certificate causes a log in failure.
· Certificate Offered to IP Office: Default = none
Specifies the certificate used to identify Manager when the Secure Communications option is used and IP Office
requests a certificate. Use the Set button to change the selected certificate. Any certificate selected must have an
associated private key held within the store:
· Select from Current User certificate store - Display certificates currently in the currently logged-in user store.
· Select from Local Machine certificate store.
· Remove Selection – do not offer a Manager certificate.

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5.1.5.6 Validation
This tab is accessed through File | Preferences and then selecting the Validation sub-tab.
By default Manager validates the whole configuration when it is loaded and individual fields whenever they are edited. This
tab allows selection of when automatic validation should be applied to configuration files loaded into Manager.

· Validate configuration on open
Automatically validate configuration files when they are opened in Manager.
· Validate configuration on edit
Validate the whole configuration when OK is clicked after editing a record. For large configurations, disabling this
option removes the delay caused by validating the configuration after every edit.
· Prompt for configuration validation on save or send
If selected, when saving or sending a configuration, a prompt is displayed asking whether the configuration should
be validated. If validation is selected and errors are found, the send or save process is canceled. This option is
disabled if Validate configuration on edit is selected.

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5.1.6 Offline
5.1.6.1 Create New Config
This command starts a menu that allows you to create a default offline configuration by specifying the system locales, the
type of IP Office control unit and expansion modules and the trunk cards fitted.
The same action is performed by the

icon in the Main Toolbar.

5.1.6.2 Open File
This command allows a configuration file stored on PC to be opened in Manager.

5.1.6.3 Send Config
This command is used to send an offline configuration to an IP Office system.

5.1.6.4 Receive Config
This command displays the Select IP Office menu used to receive an IP Office systems configuration settings.
Once the configuration has been received, you are prompted to save it on the PC.

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5.1.7 Advanced
5.1.7.1 Erase Configuration
This command returns the configuration settings of an IP Office system back to their default values. This action does not
affect the IP Office system's security settings or audit trail record.
When this command is used, the Select IP Office menu is displayed. Once an IP Office system is selected, a valid user
name and password are required to complete the action.
This command can also be performed from either of the first two extensions in the system using the Restart -Defaults
command, see Phone Based Administration 21 .

5.1.7.2 Reboot
When this command is used, the Select IP Office menu is displayed. Once an IP Office system is selected, a valid user
name and password are required. The type of reboot can then be selected.
An immediate reboot can also be performed from either of the first two extensions in the system using the Reset -Save
All command, see Phone Based Administration 21 .

· Reboot
If Manager thinks the changes made to the configuration settings are mergeable, it will select Merge by default,
otherwise it will select Immediate.
· Immediate
Send the configuration and then reboot the IP Office.
· When Free
Send the configuration and reboot the IP Office when there are no calls in progress. This mode can be
combined with the Call Barring options.
· Timed
The same as When Free but waits for a specific time after which it then wait for there to be no calls in
progress. The time is specified by the Reboot Time. This mode can be combined with the Call Barring
options.
· Reboot Time
This setting is used when the reboot mode Timed is selected. It sets the time for the IP Office reboot. If the time is
after midnight, the IP Office's normal daily backup is canceled.
· Call Barring
These settings can be used when the reboot mode When Free is selected. They bar the sending or receiving of any
new calls.

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5.1.7.3 System Shutdown
This command can be used to shutdown systems with IP Office Release 6 or higher software. The shut down can be either
indefinite or for a set period of time after which the IP Office will reboot.

! WARNINGS
· A shutdown must always be used to switch off the system. Simply removing the power cord or switching off the
power input may cause errors.
· This is not a polite shutdown, any calls and services in operation will be stopped. Once shutdown, the system
cannot be used to make or receive calls until restarted.
· The shutdown process takes up to a minute to complete. When shutdown, the CPU LED and the IP500 base card
LEDs 1 and 9 (if trunk daughter card fitted) will flash red rapidly. The memory card LEDs are extinguished. Do not
remove power from the system or remove any of the memory cards until the system is in the this state.
· To restart a system when shutdown indefinitely, or to restart a system before the timed restart, switch power to
the system off and on again.

An indefinite shutdown can also be performed from either of the first two extensions in the system using the Shutdown Save All command, see Phone Based Administration 21 .

1. Once you have selected the IP Office system from the Select IP Office menu, the System Shutdown Mode menu
is displayed.

2. Select the type of shutdown required. If Indefinite is used, the system can only be restarted by having its power
switched off and then on again. If a Timed shutdown is selected, the IP Office will reboot after the set time has
elapsed.

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5.1.7.4 Upgrade
This command starts the Upgrade Wizard tool. This tool is used to compare the software level of the control unit and
expansion modules within IP Office systems against the software level of the .bin binary files Manager has available. The
Upgrade Wizard can then be used to select which units to upgrade.
·

WARNING
Incorrect use of the upgrade command can halt IP Office operation and render units in the system unusable. You
must refer to the IP Office Technical Bulletins for a specific release for full details of performing software upgrades
to that release.

· Performing any other actions on a system during an upgrade or closing the upgrade wizard and Manager during an
upgrade may render systems unusable.
· During an upgrade the IP Office system may restrict calls and services. It will reboot and disconnect all current calls
and services.

The list area shows details of IP Office systems found by the Upgrade Wizard and the software currently held by that
system. The Version column details the current software each unit in the systems is running whilst the Available column
shows the version of .bin file Manager has available for that type of unit (a – indicates no file available).
· The check boxes are used to select which units should be upgraded. Upgrading will require entry of a valid name
and password for the selected IP Office system.
· The Validate option should remain selected wherever possible. When selected, the upgrade process is divided as
follows: transfer new software, confirm transfer, delete old software, restart with new software. If Validate is not
selected, the old software is deleted before the new software is transferred.
· The Backup system files option will cause the IP500v2 to backup its memory card files as part of the upgrade.
· The Upload system files option will upload copies of the new system binaries to the unit's memory card.

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Search for Particular Systems
The default address used by the Upgrade Wizard is the address shown in the Manager title bar, which is selected through
File | Preferences 154 . If the unit required is not found, the address used can be changed.
1. Enter or select the required address in the Unit/Broadcast Address field.
2. Click Refresh to perform a new search.

Changing the .bin File Directory Used
The directory in which the Upgrade Wizard looks for .bin files is set through Manager's Binary Directory setting. This can
be changed using File | Preferences | Directories 153 . It can also be changed directly from the Upgrade Wizard as
follows.
1. Right-click on the list area.
2. Select Select Directory.
3. Browse to and highlight the folder containing the .bin files. Click OK.
4. The list in the Available column will be updated to show the .bin files in the selected directory that match IP Office
units or modules listed.

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5.1.7.5 Switch to Standard Mode (Default)
IP Office Essential Edition - Quick Version is the default mode assumed by a IP500v2 control unit fitted with an IP Office ALaw or IP Office Mu-Law System SD card.
This option will change the operating mode of the configuration loading in Manager to that of a IP Office Standard Version
system. Manager will automatically switch to its advanced view mode. When the configuration is sent back to the IP Office
system, the system will restart in IP Office Standard Version mode.
Using this method to switch to IP Office Standard Version mode will default the configuration. It is the recommended
method for installation of a new installation or for when a IP Office Standard Version system has been defaulted and needs
to be returned to IP Office Standard Version operation.
· If this is an existing system, it is recommended that you first use Manager to receives and save a copy of the
current configuration locally using Save Configuration As 151 .
· In order to use this command, the system's password must be defaulted. To do this, load the configuration from
the system and select Remote/Administrator Password 46 . Set the password back to the default of password.
· Do not use this command if the system includes components not supported by the IP Office Standard Version
(currently IP500 ETR6 base cards for ETR phones). The system may not restart correctly if that is the case.

When this command is selected, Manager will first browse for available systems. When a system is selected from those
found, load its configuration. If this cannot be done using the default password (password) it may not be possible to
complete the process.
·

! Automatic Conversion to IP Office Standard Version
This process can be applied automatically when a configuration for a new or defaulted system running in IP Office
Essential Edition - Quick Version mode is loaded. This is done by selecting the Convert default Quick mode to
Standard mode option in the Manager Preferences 151 . Only select this option if the only systems you expect to
install are IP Office Standard Version mode systems.

5.1.7.6 Switch to Standard Mode (Best Match)
IP Office Essential Edition - Quick Version is the default mode assumed by a IP500v2 control unit fitted with an IP Office ALaw or IP Office Mu-Law System SD card.
This option will change the operating mode of the configuration loading in Manager to that of a IP Office Standard Version
system. Manager will automatically switch to its advanced view mode. When the configuration is sent back to the IP Office
system, the system will restart in IP Office Standard Version mode.
Using this method to switch to IP Office Standard Version mode will attempt to preserve configuration settings; for
examples user names, extension numbers, licenses, SIP trunks, etc. However many settings will be flagged as errors by
Manager. These should be resolved before sending the configuration to the system.
· If this is an existing system, it is recommended that you first use Manager to receives and save a copy of the
current configuration locally using Save Configuration As 151 .
· In order to use this command, the system's password must be defaulted. To do this, load the configuration from
the system and select Remote/Administrator Password 46 . Set the password back to the default of password.
· Do not use this command if the system includes components not supported by the IP Office Standard Version
(currently IP500 ETR6 base cards for ETR phones). The system may not restart correctly if that is the case.

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5.1.7.7 Embedded File Management
The contents of the SD memory card used by the system can be viewed through Manager.

· Embedded Voicemail Files
When viewing the memory card, the files related to Embedded Voicemail are visible, however these files are greyed
out (ie. cannot be deleted, downloaded or overwritten).
· Mailbox greetings and messages are shown as .clp files.
· The language prompts for Embedded Voicemail functions are stored in separate language sub-folders of lvmail
.
· The Manager menu option File | Upload Voicemail Files will automatically select and transfer all Embedded
Voicemail language prompts onto the card.

· Viewing a Memory Card
When Advanced | Embedded File Management is selected, the IP Office Manager will go through normal system
discovery. When a system is selected, a valid service user name and password for configuration access to that
system is requested.
· Changing the Files View
The type of display used in the Files pane can be changed by selecting from the View menu in the toolbar.
· Adding Files
Files can be added to the card by dragging and dropping or by right-clicking on the Files pane and selecting Upload
or by using File | Upload File.... The IP Office will ask for confirmation if the file already exists on the memory
card. The progress of the file upload is then indicated.
· Deleting Files
Existing files can be deleted by right-clicking on them and selecting Delete.
· Downloading Files
Files can also be copied from the card by right-clicking on the file and selecting Download. Manager will prompt for
the download location. Existing files are overwritten if present.
· To exit this mode of Manager back to normal configuration operation, select File | Configuration from the menu
bar. Alternatively, to view the card in another system, select File | Close File Settings and then File | Open File
Settings.

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5.1.7.8 Format IP Office SD Card
This command allows suitable SD cards to be formatted by the Manager PC. The IP500v2 supports SD cards with the
following format: SDHC minimum 4GB FAT32 format (Single partition, SDHC, class2+, FAT32, SPI & SD bus). Non-Avaya
supplied cards of the same format can be used in the IP500v2 system's Optional SD slot for additional actions such as
backup.
·

WARNING: All File Will Be Erased
Note that this action will erase any existing files and folders on the card. Once a card has been formatted, the
folders and files required for IP Office operation can be loaded onto the card from the Manager PC using the
Recreate IP Office SD Card 166 command.

WARNING:
Avaya supplied SD cards should not be formatted using any other method than the format commands within IP
Office Manager and IP Office System Status Application. Formatting the cards using any other method will remove
the feature key used for IP Office licensing from the card.

1. Insert the SD card into a reader slot on the Manager computer.
2. Using Manager, select File | Advanced | Format IP Office SD Card.
3. Select IP Office A-Law or IP Office U-Law. This selection just sets the card label shown when viewing the card
details. It does not affect the actual formatting. Select the label that matches the files set you will be placing on the
card. The other options available are not used for a IP Office Essential Edition - Quick Version system.
4. Browse to the card location and click OK.
5. The status bar at the bottom of Manager will display the progress of the formatting process.
6. When the formatting is complete, you can use the Recreate IP Office SD Card
folders and files onto the card from the Manager PC.

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command to load the IP Office

5.1.7.9 Recreate IP Office SD Card
This command can be used with a read-writeable SD card on the Manager PC. It copies from Manager to the SD card the
folders and files that are used by the IP500v2 system when starting. This includes the binary files for the IP500v2 system,
external expansion modules and phones. It also includes the prompt files for embedded voicemail operation.
For the card to be used in an IP500v2 system's System SD slot the card must be Avaya SD Feature Key card. The card
must be correctly formatted (see Format IP Office SD card 166 ).
If the card contains any dynamic system files, for example SMDR records, they are temporarily backed up by Manager and
then restored after the card is recreated.

1. Note: This process can take up to 20 minutes depending on the PC. Once started the process should not be
interrupted.
2. Insert the SD card into a reader slot on the Manager computer.
3. Using Manager, select File | Advanced | Recreate IP Office SD Card.
4. Select IP Office A-Law or IP Office U-Law. This selection will affect how the IP Office system operates when
defaulted with this card present in its System SD card slot. The other options available are not used for a IP Office
Essential Edition - Quick Version system.
5. Browse to the card location and click OK.
6. Manager will start creating folders on the SD card and copying the required files into those folders.
7. Do not remove the card until the process is completed and Manager displays "Ready" in the status bar.

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5.1.7.10 Memory Card Command
These commands are used with the memory cards installed in the control unit's System SD and Optional SD card slots.
These command can also be performed from either of the first two extensions in the system, see Phone Based
Administration 21 .

5.1.7.10.1 Shutdown
This command can be used to shutdown operation of IP500v2 memory cards. This action or a system shutdown 161 must
be performed before a memory card is removed from the unit. Removing a memory card while the system is running may
cause file corruption.
For IP500v2 systems, shutting down the memory card will disable all services provided by the card including embedded
voicemail. For IP500v2 systems, features licensed by the memory card will continue to operate for up to 2 hours.
Card services can be restarted by either reinserting the card or using the Start Up

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command.

5.1.7.10.2 Start Up
This command can be used to restart operation of an IP500v2 memory card that has been shut down
will start the Select IP Office discovery process for selection of the IP Office system.

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The command

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5.1.7.11 System Status
IP Office System Status is an application that can be used to monitor and report on the status of an IP Office system.

System Status is included on the Avaya System SD memory card and can be start by browsing to the IP address of the
system and selecting the System Status link.

5.1.8 Exit
The File | Exit command exits the Manager application.

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5.2 View
5.2.1 Toolbars
This command allows selection of which toolbars should be shown or hidden in configuration mode. A tick mark is
displayed next to the name of those toolbars that are currently shown.

5.2.2 Tool Tip
This setting control whether additional tooltips are displayed when Manager is running in IP Office Essential Edition - Quick
Version mode.

5.2.3 Advanced View
When there is no configuration loaded in Manager, this command can be used to select the full mode rather than simplified
view 39 . The full mode is not used by IP Office Essential Edition - Quick Version systems, Manager will automatically
return to simplified view mode if an IP Office Essential Edition - Quick Version system configuration is loaded.
This option is not available when an IP Office Essential Edition - Quick Version system configuration is loaded.

5.2.4 Hide Admin Tasks
This settings shows or hides the Admin Tasks List
.

available when Manager has a configuration from a system loaded.

5.2.5 TFTP Log
This command displays the TFTP Log window. This window shows TFTP traffic between Manager and devices that uses
TFTP to send and receive files. For example, the TFTP Log below shows an Avaya IP phone requesting and then being sent
its software files.

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5.3 Tools
5.3.1 Extension Renumber
This tool can be used to change the numbering of user extensions in a system between 2-digit and 3-digit. For 3-digit
systems it can also be used to change the numbering of the extensions whereas 2-digits systems use the fixed extension
numbers 10 to 57.
It is strongly recommended that these options are only used and changed on a newly installed system. Changing
extension numbering affects other services including voicemail and may require extension reconfiguration of hunt groups
and trunk call routes.

· Default Numbering
Select whether the systems uses 2 Digit or 3 Digit extension numbering. In 2-digit systems, the user extensions
are fixed as 10 to 57. In 3-digit systems the user extension are numbered 100 upwards by default but can be
renumbered. In 2-digit mode only 48 extensions are supported, in 3-digit mode a maximum of 100 extensions are
supported.
· Renumber From/Renumber to
These options are available for systems set to 3 Digit numbering. They can be used to renumber selected
extensions. The extension numbers are restricted to the range 100 to 579.

5.3.2 Import Templates
IP Office Manager can be used to import SIP trunk templates
specific Manager \Templates sub-folder.

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and analog trunk templates. These need to be stored in a

This command can be used to select a folder containing template files and copy those files into the Manager sub-folder.
The availability of this command is controlled by the File | Preferences | Visual Preferences | Enable Template
Options.

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5.4 Embedded File Management
These commands are available when the IP Office Manager is in embedded file management

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mode.

5.4.1 Open File Settings
Select an IP Office system and display the contents of its memory cards if any are present and in use.

5.4.2 Close File Settings
Close the current memory card contents listing without exiting embedded file management mode.

5.4.3 Refresh File Settings
This command can be used to request a file update from the IP Office system.

5.4.4 Upload File
This command can be used to select and upload a file to the memory card in the IP Office system.

5.4.5 Upload System Files
When this command is selected, Manager will upload the software files for IP Office to the System SD card. It includes all
IP Office software, phone software and embedded voicemail prompts not already present on the System SD card.
·

After this command is completed, the IP Office is rebooted. This will end all calls and services in progress.

5.4.6 Backup System Files
When selected, Manager copies the folders and files from the System SD card's /primary folder to its /backup folder.
Any matching files and folders already present in the /primary folder are overwritten.

5.4.7 Restore System Files
When selected, Manager copies the folders and files from the System SD card's /backup folder to its /primary folder.
Any matching files and folders already present in the /backup folder are overwritten.
·

After this command is completed, the IP Office is rebooted. This will end all calls and services in progress.

5.4.8 Upgrade Binaries
This command is available for systems that have an System SD card and Option SD card.
When this command is selected, all files except config.cfg and keys.txt files in the Optional SD card's \primary folder
are copied to the System SD card.
·

After this command is completed, the IP Office is rebooted. This will end all calls and services in progress.

5.4.9 Upgrade Configuration
This command is available for systems that have an System SD card and Option SD card.
When this command is selected, any config.cfg and keys.txt files in the Optional SD card's \primary folder are copied
to the System SD card.
·

After this command is completed, the IP Office is rebooted. This will end all calls and services in progress.

5.4.10 Upload Voicemail Files
Not used with IP Office Essential Edition - Quick Version systems.

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5.4.11 Upload Phone Files
Not used with IP Office Essential Edition - Quick Version systems.

5.4.12 Copy System Card
This command is available for systems that have an System SD card and Option SD card.
When this command is selected, the IP Office will copy the folders and files on its System SD card to the Optional SD
card. Any matching files and folders already present on the Optional SD card are overwritten.
This process takes at least 90 minutes and can take longer.

5.4.13 Configuration
This command will exit Embedded File Management and return Manager to configuration editing mode.

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Chapter 6.
Appendix: SMDR

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6. Appendix: SMDR
The control unit is able to send SMDR (Station Message Detail Reporting) records to the IP address and port specified in
the Advanced Parameters 129 settings.
Normally an SMDR record is output for each call between two parties when the call has been completed. In some
scenarios, for example transfers and conferences, separate SMDR records may be output for each part of the call. See
SMDR Examples 178 .
Each SMDR record contains call information in a comma-separated format (CSV) format, that is variable-width fields with
each field separated by commas. See SMDR Fields 175 .

SMDR Records
· An SMDR record is generated for each call between two devices on the IP Office system. Devices include
extensions, trunk lines (or channels on a trunk), voicemail channels, conference channels and IP Office tones.
· Calls that are not presented to another device do not generate an SMDR record. For example internal users dialing
short code that simply changes a configuration setting.
· The SMDR record is generated when the call ends. Therefore the order of the SMDR records output does not match
the call start times.
· Each record contains a call ID which is increased by 1 for each subsequent call.
· When a call moves from one device to another, an SMDR record is output for the first part of the call and an
additional SMDR record will be generated for the subsequent part of the call.
· Each of these records will have the same Call ID.
· Each record for a call indicates in the Continuation field if there will be further records for the same call.
· Wake up calls produce an SMDR record even if the intended extension was busy at the time of the call. Party1 is
shown as Wakeup Call.

Call Times
· Each SMDR record can include values for ringing time, connected time, held time and parked time. The total
duration of an SMDR record is the sum of those values.
· The time when a call is not in any one of the states above, for example when one party to the call has
disconnected, is not measured and included in SMDR records.
· Where announcements are being used, the connected time for a call begins either when the call is answered or the
first announcement begins.
· All times are rounded up to the nearest second.
· Each SMDR record has a Call Start time taken from the system clock time. For calls being transferred or subject to
call splitting, each of the multiple SMDR records will have the same Call Start time as the original call.

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Appendix: SMDR:

6.1 SMDR Fields
The SMDR output contains the following fields. Note that time values are rounded up to the nearest second.
1. Call Start
Call start time in the format YYYY/MM/DD HH:MM:SS. For all transferred call segment this is the time the call was
initiated, so each segment of the call has the same call start time.
2. Connected Time
Duration of the connected part of the call in HH:MM:SS format. This does not include ringing, held and parked time.
A lost or failed call will have a duration of 00:00:00. The total duration of a record is calculated as Connected Time
+ Ring Time + Hold Time + Park Time.
3. Ring Time
Duration of the ring part of the call in seconds.
· For inbound calls this represents the interval between the call arriving at the switch and it being answered, not
the time it rang at an individual extension.
· For outbound calls, this indicates the interval between the call being initiated and being answered at the
remote end if supported by the trunk type. Analog trunks are not able to detect remote answer and therefore
cannot provide a ring duration for outbound calls.
4. Caller
The callers' number. If the call was originated at an extension, this will be that extension number. If the call
originated externally, this will be the CLI of the caller if available, otherwise blank.
5. Direction
Direction of the call – I for Inbound, O for outbound. Internal calls are represented as O for outbound. This field
can be used in conjunction with Is_Internal below to determine if the call is internal, external outbound or
external inbound.
6. Called Number
This is the number called by the IP Office. For a call that is transferred this field shows the original called number,
not the number of the party who transferred the call.
· Internal calls: The extension, group or short code called.
· Inbound calls: The DDI dialed by the caller if available.
· Outbound calls: The dialed digits.
· Voice Mail: Calls to a user's own voicemail mailbox.
7. Dialled Number
For internal calls and outbound calls, this is identical to the Called Number above. For inbound calls, this is the
DDI of the incoming caller.
8. Account
The last account code attached to the call. Note: IP Office account codes may contain alphanumeric characters.
9. Is Internal
0 or 1, denoting whether both parties on the call are internal or external (1 being an internal call). Calls to SCN
destinations are indicated as internal.

Direction

Is Internal

Call Type

Incoming external call.

Internal call.

Outgoing external call.

10.Call ID
This is a number starting from 1,000,000 and incremented by 1 for each unique call. If the call has generates
several SMDR records, each record will have the same Call ID. Note that the Call ID used is restarted from
1,000,000 is the IP Office is restarted.
11.Continuation
1 if there is a further record for this call id, 0 otherwise.
12.Party1Device
The device 1 number. This is usually the call initiator though in some scenarios such as conferences this may vary.
If an extension/hunt group is involved in the call its details will have priority over a trunk, this includes remote SCN
destinations.

Type

Party Device

Party Name

Internal Number E

Voicemail

V<9500 + channel number>

VM Channel

Conference

V<1>+

CO Channel

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Type

Party Device

Party Name

Line

T<9000+line number>

Line .

Other

V<8000+device number>

U .

Unknown/Tone

V8000

U1 0.0

13.Party1Name
The name of the device – for an extension or agent, this is the user name.
14.Party2Device
The other party for the SMDR record of this call segment. See Party1Device above.
15.Party2Name
The other party for the SMDR record of this call segment. See Party1Name above.
16.Hold Time
The amount of time in seconds the call has been held during this call segment.
17.Park Time
The amount of time in seconds the call has been parked during this call segment.
18.AuthValid
This field is used for authorization codes. This field shows 1 for valid authorization or 0 for invalid authorization.
19.AuthCode
This field shows either the authorization code used or n/a if no authorization code was used.
20.User Charged
This and the following fields are used for ISDN Advice of Charge (AoC). The user to which the call charge has been
assigned. This is not necessarily the user involved in the call.
21.Call Charge
The total call charge calculated using the line cost per unit and user markup.
22.Currency
The currency. This is a system wide setting set in the IP Office configuration.
23.Amount at Last User Change
The current AoC amount at user change.
24.Call Units
The total call units.
25.Units at Last User Change
The current AoC units at user change.
26.Cost per Unit
This value is set in the IP Office configuration against each line on which Advice of Charge signaling is set. The
values are 1/10,000th of a currency unit. For example if the call cost per unit is £1.07, a value of 10700 should be
set on the line.
27.Mark Up
Indicates the mark up value set in the IP Office configuration for the user to which the call is being charged. The
field is in units of 1/100th, for example an entry of 100 is a markup factor of 1.
28.External Targeting Cause
This field indicates who or what caused the external call and a reason code. For example U FU indicates that the
external call was caused by the Forward Unconditional setting of a User.

Targeted by
HG

Hunt Group.

Reason Code
fb

Forward on Busy.

User.

Forward unconditional.

LINE

Line.

fnr

Forward on No Response.

Auto Attendant.

ICR

Incoming Call Route.

CfP

Conference proposal (consultation) call.

RAS

Remote Access Service.

Cfd

Conferenced.

Other.

Mobile Twinning.

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fdnd

Forward on DND.

Teleworker (Phone Manager Telecommuter mode).

XfP

Transfer proposal (consultation) call.

Xfd

Transferred call.

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29.External Targeter Id
The associated name of the targeter indicated in the External Targeting Cause field. For hunt groups and users this
will be their name in the IP Office configuration. For an Incoming Call Route this will be the Tag if set, otherwise
ICR.
30.External Targeted Number
This field is used for forwarded, Incoming Call Route targeted and mobile twin calls to an external line. It shows the
external number called by the IP Office as a result of the off switch targeting where as other called fields give the
original number dialed.

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6.2 SMDR Examples
The following are examples of IP Office SMDR records for common call scenarios.

Basic Examples
Lost incoming Call
In this record, the Call duration is zero and the Continuation field is 0, indicating that the call was never connected. The
Ring Time shows that it rang for 9 seconds before ending.
2008/06/28 09:28:41,00:00:00,9,8004206,I,4324,4324,,0,1000014155,0,E4324,Joe Bloggs,T9161,LINE 5.1,0,0

Call Answered by Voicemail
In this example, 15 has made a call to 11. However the Party2Device and Party2Name show that the call was answered by
voicemail.
2008/10/20 06:43:58,00:00:10,21,15,O,11,11,,I,28,0,E15,Extn15,V9051,VM Channel 1,0,0

Call Transferred to Voicemail
In this example, the Continuation field in the first record tells us that it wasn't the end of the call. The matching Call ID
identifies the second record as part of the same call. The change in Party 1 details between the two records show that the
call was transferred to voicemail.
2008/06/28 09:30:57,00:00:13,7,01707392200,I,299999,299999,,0,1000014160,1,E4750,John Smith,T9002,LINE 1.2,11,0
2008/06/28 09:30:57,00:00:21,0,01707392200,I,299999,299999,,0,1000014160,0,V9502,VM Channel 2,T9002,LINE 1.2,0,0

External Call
The Is Internal field being 0 shows this to be a external call. The Direction field as I shows that it was an incoming call.
The Ring Time was 7 seconds and the total Connected Time was 5 seconds.
2008/08/01 15:14:19,00:00:05,7,01707299900,I,23,390664,,0,1000013,0,E23,Extn23,T9001,Line 1.2,0,0,,,,,,,,,,,,,,

Internal call
The Is Internal field being 1 shows this to be a internal call. The Ring Time was 4 seconds and the total Connected Time
was 44 seconds.
2008/06/26 10:27:44,00:00:44,4,4688,O,4207,4207,,1,1000013898,0,E4688,Joe Bloggs,E4207,John Smith,0,0

Outgoing Call
The combination of the Direction field being outbound and the Is Internal field be 0 show that this was a outgoing external
call. The line (and in this case channel) used are indicated by the Party2 Name and being a digital channel the Ring Time
before the call was answered is also shown.
2008/06/28 08:55:02,00:08:51,9,4797,O,08000123456,08000123456,,0,1000014129,0,E4797,Joe Bloggs,T9001,LINE 1.1,0,0

Voicemail Call
The two records below show calls to voicemail. The first shows the Dialed Number as*17, the default short code for
voicemail access. The second shows the Dialed Number as VoiceMail, indicating some other method such as the Message
key on a phone was used to initiate the call.
2008/06/28 09:06:03,00:00:19,0,4966,O,*17,*17[1],,1,1000014131,0,E4966,John Smith,V9501,VM Channel 1,0,0
2008/06/28 09:06:03,00:00:19,0,4966,O,VoiceMail,VoiceMail,,1,1000014134,0,E4966,John Smith,V9501,VM Channel 1,0,0

Parked Call
In this example the first record has a Park Time showing that the call was parked. The Continuation field indicates that the
call did not end this way and there are further records. The second record has the same Call ID and shows a change in
the Party2Name [4], indicating that party unparked the call. Note also that both records share the same call start time.
2008/10/20 07:18:31,0:00:12,3,215,O,210,210,,1,38,1,E15,Extn15,E10,Extn10,0,7
2008/10/20 07:18:31,0:00:10,0,215,O,210,210,,1,38,0,E15,Extn15,E11,Extn11,0,0

Incoming call with Account Code
In this example, at some stage as the call was made or during the call, an Account Code has been entered. In this specific
case it is a text account code which can be selected and entered by the user using IP Office Phone Manager.
2008/06/28 11:29:12,00:00:02,2,5002,I,1924,1924,Support,0,1000014169,0,E1924,Extn1924,T9620,LINE 8.20,0,0

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Conference Using Conference Button
In this example, an extension user answers a call and then brings in another user by using the Conference button on their
phone. Again we see records for the initial call, the conference proposal call and then for the 3 parties in the conference
that is created.
2008/07/09
2008/07/09
2008/07/09
2008/07/09
2008/07/09

15:05:41,00:00:04,3,13,O,11,11,,1,1000009,1,E13,Extn13,E11,Extn11,0,0
15:05:26,00:00:09,3,17,O,13,13,,1,1000008,1,E17,Extn17,E13,Extn13,10,0
15:05:41,00:00:08,0,,O,,,,1,1000009,0,E11,Extn11,V11001,CO Channel 100.1,0,0
15:05:50,00:00:10,0,13,O,11,11,,1,1000010,0,E13,Extn13,V11002,CO Channel 100.2,0,0
15:05:26,00:00:10,0,17,O,13,13,,1,1000008,0,E17,Extn17,V11003,CO Channel 100.3,0,0

Adding a Party to a Conference
This example is a variant on that above. Having started a conference, extension 13 adds another party.
2008/07/09
2008/07/09
2008/07/09
2008/07/09
2008/07/09
2008/07/09
2008/07/09

15:08:31,00:00:03,3,13,O,11,11,,1,1000014,1,E13,Extn13,E11,Extn11,0,0
15:08:02,00:00:22,6,17,O,13,13,,1,1000013,1,E17,Extn17,E13,Extn13,9,0
15:08:45,00:00:02,4,13,O,403,13,,0,1000016,1,E13,Extn13,E403,Libby Franks,0,0
15:08:02,00:00:24,0,17,O,13,13,,1,1000013,0,E17,Extn17,V11003,CO Channel 100.3,0,0
15:08:39,00:00:17,0,13,O,11,11,,1,1000015,0,E13,Extn13,V11002,CO Channel 100.2,8,0
15:08:31,00:00:26,0,,O,,,,1,1000014,0,E11,Extn11,V11001,CO Channel 100.1,0,0
15:08:45,00:00:12,0,,O,403,403,,0,1000016,0,E403,Libby Franks,V11004,CO Channel 100.4,0,0

Transfer
In this example 2126 has called 2102. The record (1) for this has the Continuation set a 1 indicating that it has further
records. In the following record (3) with the same Call ID it can be seen that the Party 2 Device and Party 2 Name fields
have changed, indicating that the call is now connected to a different device, in this example 2121. We can infer the blind
transfer from the intermediate record (2) which shows a call of zero Connected Time between the original call destination
2102 and the final destination 2121.
2008/07/09 17:51,00:00:38,18,2126,O,2102,2102,,1,1000019,1,E2126,Extn2126,E2102,Extn2102,19,0
2008/07/09 17:52,00:00:00,7,2102,O,2121,2121,,1,1000020,0,E2102,Extn2102,E2121,Extn2121,0,0
2008/07/09 17:51,00:00:39,16,2126,O,2102,2102,,1,1000019,0,E2126,Extn2126,E2121,Extn2121,0,0
In this second example, extension 22 answers an external call and then transfers it to extension 23. Again the two legs of
the external call have the same time/date stamp and same call ID.
2008/08/01 15:23:37,00:00:04,7,01707299900,I,4001,390664,,0,1000019,1,E22,Extn22,T9001,Line 1.1,6,0,,,,,,,,,,,,,,
2008/08/01 15:23:46,00:00:00,3,22,O,23,23,,1,1000020,0,E22,Extn22,E23,Extn23,0,0,,,,,,,,,,,,,,
2008/08/01 15:23:37,00:00:04,4,01707299900,I,4001,390664,,0,1000019,0,E23,Extn23,T9001,Line 1.1,0,0,,,,,,,,,,,,,,

Busy/Number Unavailable Tone
In this example 2122 calls 2123 who is set to DND without voicemail. This results in 2122 receiving busy tone.
The record shows a call with a Connected Time of 0. The Call Number field shows 2123 as the call target but the Party 2
Device and Party 2 Name fields show that the connection is to a virtual device.
2008/07/09 17:59,00:00:00,0,2122,O,2123,2123,,1,1000033,0,E2122,Extn2122,V8000,U1 0.0,0,0

Call Pickup
The first record shows a call from 2122 to 2124 with a Connected Time of zero but a Ring Time of 8. The Continuation field
indicates that the call has further records.
The second record has the same Call ID but the Party 2 Device and Party 2 Name details show that the call has been
answered by 2121.
2008/07/09 18:00,00:00:00,8,2122,O,2124,2124,,1,1000038,1,E2122,Extn2122,E2124,Extn2124,0,0
2008/07/09 18:00,00:00:38,1,2122,O,2124,2124,,1,1000038,0,E2122,Extn2122,E2121,Extn2121,0,0

Internal Twinning
The records for scenarios such as internal call forwarding or follow me indicate the rerouting in a single record by having
Caller and Called Number details that differ from the final Party 1 and Party 2 details. Internal twinning differs is showing a
call answered at the twin exactly the same as having been answered at the primary.
13 is internally twinned to 11. Call from 17 to 13 but answered at 11.
2008/07/09 16:25:26,00:00:03,7,17,O,13,13,,1,1000037,0,E17,Extn17,E13,Extn11,0,0

Park and Unpark
Parking and unparking of a call at the same extension is simply shown by the Park Time field of the eventual SMDR record.
Similarly calls held and unheld at the same extension are shown by the Held Time field of the eventual SMDR record for
the call. The records below however show a call parked at one extension and then unparked at another.

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The records show a call from 17 to 13. 13 then parks the call shown by the Park Time. The call is unparked by 11, hence
the first record is indicated as continued in its Continuation field. The matching Call ID indicates the subsequent record for
the call.
2008/07/09 16:39:11,00:00:00,2,17,O,13,13,,1,1000052,1,E17,Extn17,E13,Extn13,0,4
2008/07/09 16:39:11,00:00:02,0,17,O,13,13,,1,1000052,0,E207,Extn17,E11,Extn11,0,0

Outgoing External Call
The External Targeting Cause indicates that the external call was caused by a user. The lack of specific reason implies that
it was most likely dialed. The External Targeter ID is the user name in this example
… 16:23:06,00:00:04,5,13,O,9416,9416,,0,1000035,0,E13,Extn13,T9005,Line 5.1,0,0,,,Extn13,,,,,,,,U,Extn13,,

Rerouted External Call
In this example an incoming external call has been rerouted back off switch, shown by the Party 1 fields and the Party 2
fields being external line details. The External Targeter Cause shows that rerouting of the incoming call was done by an
incoming call route (ICR). The External Targeter ID in this case is the Tag set on the incoming call route. The External
Targeted Number is the actual external number call.

… 08:14:27,00:00:03,5,392200,I,9416,200,,0,1000073,0,T9005,Line 5.1,T9005,Line 5.2,0,0,,,,0000.00,,0000.00,0,0,618,
ICR,Main ICR,416,

Transferred Manually
In this example the internal user transfers a call to an external number. The External Targeting Cause in the first record
indicates that this external call is the result of a user (U) transfer proposal (XfP) call. The Continuation field indicates that
another record with the same Call ID will be output.
The additional records are output after the transferred call is completed. The first relates to the initial call prior. The
second is the transferred call with the External Targeting Cause now indicating user (U) transferred (Xfd).
… 16:33:19,00:00:05,3,13,O,9416,9416,,0,1000044,1,E13,Extn13,T9005,Line 5.1,0,0,,,,,,,,,,,U XfP,Extn17,,
… 16:33:09,00:00:02,2,17,O,13,13,,1,1000043,0,E17,Extn17,E13,Extn13,11,0,,,,,,,,,,,,,,
… 16:33:19,00:00:04,0,17,O,9416,9416,,0,1000044,0,E17,Extn17,T9005,Line 5.1,0,0,,,Extn17,,,,,,,,U Xfd,Extn13,,

Mobile Twinned Call Answered Internally
For this example user 13 has mobile twining enabled to the external number 9416 as twin. Their mobile dial delay is set to
2 seconds. The call is answered at the user's internal extension.
In this scenario the record for the external call part of twinning is output immediately the call is answered internally. The
Call Start for this record differs dues to the user's Mobile Dial Delay setting. The External Targeting Cause indicates the
external call was the result of user (U) mobile twinning (MT) settings. If the call had been answered before the mobile dial
delay expired, no external call and therefore no record would be produced. When the call is completed the second record
is output.
… 16:17:59,00:00:00,7,,O,9416,9416,,0,1000028,0,E13,Extn13,T9005,Line 5.1,0,0,,,,,,,,,,,U MT,Extn13,9416,
… 16:17:58,00:00:07,9,17,O,13,13,,1,1000027,0,E17,Extn17,E13,Extn13,0,0,,,,,,,,,,,,,,

Mobile Twinned Call Answered at the Mobile Twin
This is the same scenario as the example above except that the call is answered at the external mobile twinning
destination. Unlike the previous example the external call record has a non-zero Call Time showing that the call was also
answered externally.
… 16:17:04,00:00:06,9,,O,9416,9416,,0,1000026,0,E13,Extn13,T9005,Line 5.1,0,0,,,,,,,,,,,U MT,Extn13,9416
… 16:17:02,00:00:06,11,17,O,13,13,,1,1000025,0,E17,Extn17,E13,Extn13,0,0,,,,,,,,,,,,,,

Mobile Twinned Call Picked Up Using the Twinning Button
This is the same scenario as the example above, however after answering the call on the external twinned device, the user
has picked it up internally by using a twinning button. The first two records are for the answered external call and are
output when that call is picked up by the internal extension. The third record is output when the call is ended internally.
… 16:19:18,00:00:05,11,17,O,13,13,,1,1000029,1,E17,Extn17,E13,Extn13,0,0,,,,,,,,,,,,,,
… 16:19:20,00:00:05,9,,O,9416,9416,,0,1000030,0,E13,Extn13,T9005,Line 5.1,0,0,,,,,,,,,,,U MT,Extn13,9416
… 16:19:18,00:00:05,0,17,O,13,13,,1,1000029,0,E17,Extn17,E203,Extn13,0,0,,,,,,,,,,,,,,

External Conference Party
This is similar to internal conferencing (see examples above) but the conference setup and progress records include
External Targeting Cause codes for user (U) conference proposal (CfP) and user (U) conferenced (Cfd).
…
…
…
…

16:48:58,00:00:02,2,13,O,9416,9416,,0,1000066,1,E13,Extn13,T9005,Line 5.1,0,0,,,,,,,,,,,U CfP,Extn13,,
16:48:37,00:00:04,3,13,O,17,17,,1,1000064,1,E13,Extn13,E17,Extn17,7,0,,,,,,,,,,,,,,
16:49:04,00:00:08,0,13,O,9416,9416,,1,1000067,0,E13,Extn13,V11002,CO Channel 100.2,0,0,,,,,,,,,,,,,,
16:48:37,00:00:13,0,,O,,,,1,1000064,0,E207,Extn17,V11003,CO Channel 100.3,0,0,,,,,,,,,,,,,,

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Appendix: SMDR: SMDR Examples

… 16:48:58,00:00:13,0,,O,9416,9416,,0,1000066,0,V11001,CO Channel 100.1,T9005,Line 5.1,0,0,,,Extn13,,,,,,,,U Cfd,Ex

Two Outgoing External Calls Transferred Together
This scenario shows an outgoing call which is then transferred to another outgoing call.

2009/02/19 11:13:26,00:00:06,0,13,O,9403,9403,,0,1000012,1,E13,Extn13,T9001,Line 1.0,8,0,n/a,0,,,,,,,,,U,Extn13,,
2009/02/19 11:13:36,00:00:02,0,13,O,8404,8404,,0,1000013,0,E13,Extn13,T9002,Line 2.0,0,0,n/a,0,,,,,,,,,U XfP,Extn13
2009/02/19 11:13:26,00:00:11,0,8404,I,404,,,0,1000012,0,T9002,Line 2.0,T9001,Line 1.0,0,0,n/a,0,,,,,,,,,LINE Xfd,
0.1038.0 13 Alog Trunk:2,,

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Index

Index
.
.NET2 29

A
Abbreviated Ringing 68
Absent Message 140
access 151
Account
code entries 50, 54
Account Code
Entry Button 140
Active Line Pickup 140
Administration
analog trunks 77
compiling user lists 50
PC 26
PRI channel 91
PRI trunks 91
SIP trunk lines 106
system licenses 57
T1 trunks 99
Administrator rights 156
Advanced parameters 94, 96, 97, 103, 104, 110
Advanced’ button 156
Alert 68
Alert Notification 137, 144
Allowed calls 51
Allowed list 50
allows sorting
list 153
ALS Programming 61
Appearance ID 91, 99
Applications DVD 29
Ask 158
Audit Trail
include 38
Auto attendant setup 123
Auto Dial
Intercom 140
Other 140
Automatic VMS Cover 68
Automatically Saving Sent Configurations 38
Auxiliary equipment setup 118
Available column 162
Avaya IP
shows 169

B
Backup File Extension 156
Backup Files on Send 151
BAK 156
BOOTP
matching 151
BOOTP Entries 151
Broadcast IP Address 154
Button
Functions 136
Message Alert Notification
Programming 136
Button programming 61
Buttons 61

C
Cable RJ45 26
Call
diverts 121
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137, 144

features 63
splitting 121
Call by Call table 106
Call Coverage 140
Call Coverage Ring 68
Call Forwarding 141
Call Pickup 141
Call Waiting Extension 68
Caller
ID 47
logging 47
Caller ID
Inspect Button 141
Name Display Button 142
Caller ID Log 142
Calling Group
Button 142
Calling list 50
account code 54
allowed 51
disallowed 52
emergency 53
Cancel 158
Cancel button
Selecting 35
Card
SD 43
select 43
cause
login 156
Manager 156
Cell Phone Connect 141
Certificate Offered
IP Office 156
certificate store 156
cfg file
Manager PC 38
cfg files 38
Change
password 46
system settings 47
Change Directory
selecting 153
Change Working Directory 153
Changing 153
Initial 33
Initial Discovery Settings 33
TCP 151
Windows Registry Settings 156
Channel parameters 96
Channel setup 104
Channel Unit 94, 103
Clock Quality 94, 103
Close Configuration 151
Close Configuration/Security Settings After 151
Close Configuration/Security Settings After Send 151
Conference Drop 142
Configuration
Saving 38
Configuration file 31
Configuration onto PC
Saving 38
Configuration Received
Saving 38
configuring
Manager 35
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Contact Closure 118, 122
Button 143
Control unit 26
Copy 68
Copy and print 61
Coverage 63
Call Coverage Button 140
Coverage destination 77, 91, 99
CRC Checking 94, 103
Create an offline configuration 43
CSU Operation 94, 103
Current User Certificate Store 156

D
data relating
unit 35
Daylight saving 47
Default
address 26
gateway 47
password 31
Delay 158
Delayed Ring 68
DESI
label 61
Destination 123
Dial plan 94, 106
Dialling 55
DID mapping 91, 99
Directories
selecting 153
Working 153
Disallowed calls 52
discover
IP Office 33
Discovery 154
Discovery Addresses 33
Distinctive Ringing 68
DNS 154
Do Not Disturb
Button 143
Door phone 68, 118, 119
Drop 142
DTMF 77
DTMF Breakout 68

E
Emergency calls 53
Enable Application Idle Timer 156
Enable BootP 151
Enable Port
Serial Communication 151
Enable Time Server 151
Equipment Type 68
Ex directory 59
Exit
Manager application 168
Export 55, 57
Extension 59
alert 119
assign 119
enabling 122
users 59

F
Fax Machine 68
File Directory Used 162
Filter 55, 106
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following
Microsoft 156
Forward 68
Forwarding 141
Framing 94, 103
Functions
Button Programming 136
System Programming 21

G
Gateway, default 47
Greeting
profiles 123
times 123
greyed 156
Group
assignment 73
Calling 73, 142
Hunt 73, 143
management 73
night service 73
Pickup 73, 145

H
Handset 61
Hard disk 29
Haul Length 94, 103
hide
Service Base TCP Port
Hot Dial 143
Hotline Alert Number 68
Hunt Group
Button 143

151

I
Idle Line Pickup 144
Immediate 68
Import 55, 57
Initial
Changing 33
Initial Discovery Settings
Changing 33
Install
manager application 29
wizard 29
Installed hardware 47
Intercom Dial Tone 68
IP 154
IP address 26, 47
IP Office
admin applications 29
connect manager 26
installation 26, 29
select window 31
IP Office File 153
IP Office Manager 6.1 151
IP Office System Discovery 35
IP Office System Status 168
IP Office Technical Bulletins 162
IP Search Criteria 154
it’s 156

K
Key 57
Know System Discovery 35
Know Units 35
Known IP Office File 153
Known System Discovery 35
Known Systems CSV file 35
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Index
Known Units file 35

Name 59
Name Display 142
NIC 154
NIC IP/NIC Subnet 154
Night service 66, 73
No Ring 68
Notification 137, 144

Label printing 61
LAN 26, 31
Language 47, 59
Laptop 26
Large 158
Last Number Redial 144
LED 26
Line
Active Line Pickup 140
assignment 67
Idle Line Pickup 144
per phone 67
sub type 91, 99
Line Pickup
Active 140
Idle 144
Line Signaling 94, 103
Lines per phone 47
List
account code 50
allowed 50
allows sorting 153
assignment 59
calling 50
disallowed 50
emergency 50
group 59
management 50
membership 59
Sorting 162
user 59
Loading
IP Office 153
Local Machine Certificate Store 156
Locale 47
Lock 145
Log caller IDs 47
login
cause 156
Loudspeaker Page 144
Loudspeaker Paging 68

M
Mailbox Transfer 146
Main menu 150
Manager
installing 29
preparing 26
select 31
start 31
Managing groups 73
manual editing 156
Menu
commands 150
edit 150
file 150
help 150
view 150
Message Alert Notification 137, 144
Messaging 63
Microsoft
following 156
Mobile Twinning 141
Music on hold 118, 120
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O
offer
Manager 156
offline
send 159
Open Configuration 156
Open File 159
Organising groups 73
Outgoing call bar 50, 59
Override Line Ringing 68

P
Page
Loudspeaker 144
Simultaneous 145
Particular Systems 162
Password
administrator 46
change 46
default 31
system 46, 47, 66
PC requirements 29
PC running Manager 154
PC’s
editing 156
perform
UDP 33
Phantom 68
Phone
door 118, 119
Pickup
Active Line 140
Call 141
Idle Line 144
Pickup Group
Button 145
Ping commands 26
Port 151
Preferences
selecting 151
Privacy 145
Privacy Enabled 68
Processor 29
Programming
button features 63
handset buttons 61
system features 66

R
Read Only 35
rebooting 160
Recall 145
Receive Config 159
Reception 68
Redial
Last Number 144
Saved Number 145
Redirecting Number 94
Regedt32.exe 156
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Remote/Admin password 46
Remove Selection 156
render 162
Request Login on Save 151
requests 151
Right clicking 35
Ring on transfer 120
Ring pattern 77, 91, 99
Ringing options 67
RJ45 cable 26
routable 154

S
Save
Configuration 38
Configuration onto PC 38
Configuration Received 38
Save Configuration 151
Save Configuration As 38
Save Configuration File After Load 151
Save File As dialog 151
Saved Number Redial 145
Saving Sent Configurations 38
scan 151
SD Card 43
Security
selecting 156
Security Administration 156
Security Administrator 156
Select
manager 31
Select Directory 162
Select IP Office 151
Select IP Office menu 151
selecting
Cancel button 35
Change Directory 153
Directories 153
Preferences 151
Security 156
Validation 158
Visual 155
Visual Preferences 155
send 151
offline 159
Send Config 151
Send Config menu 151
Send Redirecting Number 94
Serial 151
Serial Communication
Enable Port 151
Server SMTP 129
Service User 168
Services Base TCP 151
Services Base TCP Port
hides 151
Set button 156
Setup
advanced system settings 129
Auto attendant 123
Auxiliary equipment 118
speed dial 55
system 47
user 59
setup.exe 29
shows 151
Avaya IP 169
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Simultaneous Page 145
SIP trunks 106
SMDR 118, 121
call times 174
enabling 174
examples 178
fields 175
records 174
ring time 175
SMTP server 129
Sorting
List 162
Speed dialling 55
Station Lock 145
Station Unlock 146
Status Access 168
STUN settings 129
Sub-Net mask 47
support.microsoft.com/kb/256986 156
System
Language 47
licence 57
operating 29
parameters 47
password 46, 47, 66
setup 47
system during
upgrade 162
System Status 168
System Status Access 168
systems running 168

T
TCP 151, 154
change 151
set 33
TCP addresses 154
TCP Base Port 151
TCP Discovery Address Ranges 33
Technical Bulletins 162
TFTP Log 169
TFTP Log window 169
Those toolbars 169
TNS code 97
Transfer Return Extension 68
Trunk
advanced setup 76, 79
analog 77
analog advanced 77
AT&T 97
channel setup 94
DTMF 79
hold disconnect time 77
installed 76
line administration 76
parameters 79, 94
PRI advanced 94
PRI advanced channel setup 96
SIP 106
T1 99
T1 advanced setup 103, 104
VMS settings 79
Twinning 59, 141

U
UDP 154
performs

33
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Index
UDP 154
set 33
UDP Broadcast 35
UDP broadcast address 33
Under UDP Discovery 33
Unit Type 35
Unit/Broadcast Address 151
Units
data relating 35
Unlock 146
unvalidated 162
Upgrade
Manager during 162
system during 162
Upgrade Wizard tool 162
User 61
User setup 59

V
Validate Configuration 158
Validate option 162
Validating 158
Validation
selecting 158
Visual
selecting 155
Visual Preferences
selecting 155
VMS 96
VMS Cover 146
VMS Cover Ring 68
VMS settings 77
Voice Mailbox Transfer 146
Voicemail 63
Voicemail Code 68
Voicemail Email 68
Voicemail Email Mode 68
Voicemail On/Off 146

W
Wake Up Service 137, 147
Windows Registry
editing 156
Windows Registry Settings
Changing 156
Within Preferences 154
Working
Directory 153

Z
Zero Suppression 94, 103

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Performance figures and data quoted in this document are typical, and must be
specifically confirmed in writing by Avaya before they become applicable to any
particular order or contract. The company reserves the right to make alterations
or amendments to the detailed specifications at its discretion. The publication of
information in this document does not imply freedom from patent or other
protective rights of Avaya or others.
All trademarks identified by the ® or ™ are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their
respective owners.
This document contains proprietary information of Avaya and is not to be
disclosed or used except in accordance with applicable agreements.
© 2011 Avaya Inc. All rights reserved.

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