Frequently Asked Questions (FAQs) About BusinessOnline BACS Format Guide For Yorkshire And Clydesdale Bank BOL FAQs Glossary+++ 280616

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Frequently Asked Questions (FAQs) about BusinessOnline

Using the FAQ document
This document contains FAQs (Frequently Asked Questions) and answers about functionality of BusinessOnline.
It is recommended that you download and save the latest version of this document, and use the ‘Find’ facility in Adobe
Reader and the links in the document to locate questions and answers.
You should ensure that the ‘Previous View’ and ‘Next View’ buttons are enabled in Adobe Reader, to make it easier to
move from place to place within the FAQs.
It is not intended that this document should be printed.

Processing transactions
Setting up and maintaining beneficiaries
Working with Funds Transfers
Working with UK Payments
Working with International Payments
Working with BACS Multi Fund Transfers
Working with Standing Orders
What file formats can I upload?
What are the cut off times to input domestic (UK) transactions?
What are the processing timescales for domestic (UK) transactions?
What are the cut off times to input international transactions?
What are the processing timescales for international transactions?

Information and enquiries
Finding Account information
Finding Transaction information
Finding information about non-financial activities

Account Pooling (Liquidity Management)
How do I create a Pool of Accounts?
How do I delete a Pool of Accounts?
How do I view Pool details?
How do I view Pool Transactions?

Personal Preferences
How do I change my Password?

Miscellaneous FAQs
Where do I find guidance about processing transactions?
Where do I find information about field names and terminology?
What are the main differences between Batches, Lists and Files?
What does ‘Approve’ mean?
What happens if a payment is not approved by the due date?
What does ‘Hold’ mean?
What does ‘Release’ mean?
What happens if a payment is not released by the due date?
What characters can I use to enter data in BusinessOnline?
How do I cancel a Direct Debit?
What are Nicknames used for?
What does Status mean?
What should I do if I have a problem with my Security Device?
How do I dispose of a failed Security Device?
Can I print off information from BusinessOnline?

What is Dual Control?
What is the HMRC Reference in BACS payments?
Token Replacement

Question : Where do I find guidance about processing transactions?
Answer : Click on this link to see FAQs about processing transactions, and follow the links for the transaction
types that you want to process.

Question : Where do I find information about names and terminology used in BusinessOnline?
Answer : Look in the Glossary, or use the ‘Find’ facility in Adobe Reader to search for the term.

Question : What are the main differences between Batches, Lists and Files?
Answer :
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If you create a Batch of transactions, then any Approve and/or Hold and/or Release instructions apply to all
of the transactions contained within the Batch.
You can edit a Batch of transactions within BusinessOnline.

If you upload a File of transactions, then any Approve and/or Hold and/or Release instructions apply to all of
the transactions contained within the File.
To amend the contents of a File you should edit it ‘offline’ before uploading it to BusinessOnline.

If you submit a List of transactions then any Approve and/or Hold and/or Release instructions must be
applied separately to each of the transactions submitted in the List.
If you submit a List of transactions then you can edit each transaction separately within BusinessOnline.

Question : What does ‘Approve’ mean?
Answer : Depending upon the ‘workflow rules’ agreed for your organisation, certain payments or instructions may
require to be approved by another Corporate User, or sometimes by more than one other Corporate User, before
they can be processed by BusinessOnline.
If a payment or instruction requires to be approved, BusinessOnline will prompt for ‘Next Approver’ details.

Question : What does ‘Hold’ mean?
Answer : When confirming a payment or other instruction, select Yes from the drop down menu if the payment or
instruction is to be held, or select No if it is not to be held.
The effect of holding is that the payment or instruction will not be executed until it is released.

Question : What does ‘Release’ mean?
Answer : When a payment or instruction that was held is released, processing of the payment or instruction by
BusinessOnline can continue.

Question : What happens if a payment is not approved by the due date?
Answer : If a payment requires approval then it cannot proceed until it is approved.
If you attempt to approve it after the due date then the Approval screen will display a message saying that the
payment is being submitted after its due date, and that the payment/release date is changed to DD/MM/YYYY.
If you do not want to proceed you can click on Back instead of Submit, and then (separately) cancel the payment.
If you Submit the Approval request then the Acknowledgement screen will display a message saying that the
payment/release date is changed.

Question : What happens if a payment is not released by the due date?
Answer : If a payment is held then it cannot proceed until it is released.
If you attempt to release it after the due date then the Release screen will display a message saying that the payment
is being submitted after its due date, and that the payment/release date is changed to DD/MM/YYYY.
If you do not want to proceed you can click on Back instead of Submit, and then (separately) cancel the payment.
If you Submit the Release request then the Acknowledgement screen will display a message saying that the
payment/release date is changed.

Question : What are Nicknames used for?
Answer : For convenience, Nicknames may be allocated to Accounts and/or Beneficiaries to make them easier to
identify on BusinessOnline screens.
For example if there are several lengthy Account names that are similar to each other, it may be easier to work with
them by allocating short Nicknames that can be recognised and differentiated readily.
For any Account and/or Beneficiary where no Nickname is allocated, BusinessOnline will store the full name as
the Nickname.
You cannot use the same Nickname for more than one Beneficiary. Each Beneficiary Nickname used by a
Corporate must be unique

Question : What does Status mean?
Answer : The status of transactions, file uploads and Beneficiaries change as they progress through the
BusinessOnline ‘workflow’. Click on these links for brief explanations of statuses that you may see, and actions
required :
Beneficiary Statuses
File Upload Statuses
Transaction Statuses

Question : What should I do if I have a problem with my Security Device?
Answer : Refer to the BusinessOnline Security Device Guide for guidance on how to use the Security Device.
If you cannot find the information you require or if the Security Device will not operate in a satisfactory way you should
advise your Corporate Administrator, who may be able to advise you or to take actions to restore functionality – for
example where a Security Device is locked because an invalid PIN was used.
If your Corporate Administrator advises that the Security Device is to be replaced because it is no longer serviceable,
see How do I dispose of a failed security device? for guidance on how to dispose of the failed device.

Question : How do I dispose of a failed Security Device?
Answer : The Security Device must be disposed of in an appropriate way. Clydesdale Bank and Yorkshire Bank
offer a free service to BusinessOnline customers to dispose of Security Devices that is in accordance with the
Waste Electrical and Electronic Equipment Directive (January 2007). To dispose of your Security Device simply send
it in an envelope to the following freepost address;
Freepost RSLC-CGAT-HAJT
pp SH15
BT Operate
Phoenix House
Milton Keynes
MK9 1BE

Question : Can I print off information from BusinessOnline?
Answer : There is printing functionality available on some of the BusinessOnline screens where the print button is
shown.
When a screen from BusinessOnline is printed the printer setting can be either Portrait or Landscape.
Please Note: The print functionality is not compatible with Internet Explorer 6 as we do not support this
browser.

Question : What is Dual Control?
Answer : Dual Control provides an extra layer of security for Businesses. It means that one Corporate Administrator
has to approve specified non-financial rules (tasks) when they have been instructed to by another Corporate
Administrator. This functionality is optional and can only be switched on and off by the BusinessOnline Helpdesk on
completion of the necessary paperwork.
The tasks included in Dual Control are:
User Maintenance
Set-Up Account Linkage
Set-Up Subsidiary Linkage
Update User Roles
Update Approval Limits
Update Financial Rules

Question : What is the HMRC Reference in BACS payments?
Answer : The HMRC Reference is Non Mandatory field within the BACS Multi Funds Transfer and is solely for BACS
Credit payments. The HMRC Reference is for Salary or Wage payments only. The HMRC Reference is provided by
either your payroll services supplier or from HMRC. The following is required to be included in your payment instruction:
A solidus(/) followed by a three alphanumeric character sub reference, generated from the following characters:
Hyphen(-), full stop (.), Solidus(/), Zero to 9, A to Z (Uppercase)
An example of this would be “/123” or “/ABC” or “/A-.”
The sub-reference needs to be generated with each relevant payment from the employer, so that where an individual is
paid the same amount on a regular basis the sub-reference allows the different transactions to be identified.
For further information please refer to http://www.hmrc.gov.uk/rti

Question : What characters can I use to enter data in BusinessOnline?
Answer : As a general rule, all conventional keyboard characters may be used, except for :

` ¬ ! " £ $ % ^ & * ( ) _ + = [ ] { } ; : ' @ # ~ , < > \ | ? CrLf
But there are some exceptions, where some of these ‘banned’ characters may be used in certain fields. The exceptions
are that :
()+:',?
may be used in the following fields :

Screen

Field

Beneficiary Maintenance/Create Beneficiary/Domestic

Beneficiary Address

Beneficiary Maintenance/Create Beneficiary/Domestic

City

Beneficiary Maintenance/Create Beneficiary/Domestic

Purpose of Payment Reference (CHAPS Payments only) x 4

Beneficiary Maintenance/Create Beneficiary/International

Beneficiary Bank Name

Beneficiary Maintenance/Create Beneficiary/International

Beneficiary Bank Address

Beneficiary Maintenance/Create Beneficiary/International

Beneficiary Bank City

Beneficiary Maintenance/Create Beneficiary/International

Beneficiary Name

Beneficiary Maintenance/Create Beneficiary/International

Beneficiary Address

Beneficiary Maintenance/Create Beneficiary/International

Beneficiary City

Beneficiary Maintenance/Create Beneficiary/International

Purpose of Payment x 4

UK Payments/Payments/Create Payment/CHAPS

Beneficiary Address

UK Payments/Payments/Create Payment/CHAPS

Beneficiary City

UK Payments/Payments/Create Payment/CHAPS

Reference x 4

UK Payments/Batches/Create Batch/CHAPS

Beneficiary Address

UK Payments/Batches/Create Batch/CHAPS

Beneficiary City

UK Payments/Batches/Create Batch/CHAPS

Reference x 4

International Payments/Payments/Create Payment

Purpose of Payment x 4

International Payments/Payments/Create Payment

Name

International Payments/Payments/Create Payment

Address

International Payments/Payments/Create Payment

City

International Payments/Payments/Create Payment

Beneficiary Name

International Payments/Payments/Create Payment

Beneficiary Address

International Payments/Payments/Create Payment

Beneficiary City

International Payments/Batches/Create Batch

Purpose of Payment x 4

International Payments/Batches/Create Batch

Name

International Payments/Batches/Create Batch

Address

International Payments/Batches/Create Batch

City

International Payments/Batches/Create Batch

Beneficiary Name

International Payments/Batches/Create Batch

Beneficiary Address

International Payments/Batches/Create Batch

Beneficiary City

Setting up and maintaining Beneficiaries

Creating
How do I create a Beneficiary?
How do I upload a file of Beneficiaries?

Viewing
How do I view details of a Beneficiary?
How do I view details of a file of Beneficiaries?

Deleting
How do I delete a Beneficiary?

Working with Funds Transfers

Creating
How do I create a Funds Transfer?
How do I create a Batch of Funds Transfers?
How do I create a list of Funds Transfers?

Amending
How do I amend a Funds Transfer?
How do I amend a Transfer within a Batch of Funds Transfers?
How do I amend Batch details for a Batch of Funds Transfers?

Adding and removing
How do I add a Transfer to a Batch of Funds Transfers?
How do I remove a Transfer from a Batch of Funds Transfers?

Copying
How do I copy a Funds Transfer?
How do I copy a Batch of Funds Transfers?

Cancelling
How do I cancel a Funds Transfer?
How do I cancel a Batch of Funds Transfers?

Approving
How do I approve a Funds Transfer?
How do I approve a Batch of Funds Transfers?

Releasing
How do I release a Funds Transfer?
How do I release a Batch of Funds Transfers?

Working with UK Payments

Creating
How do I create a Payment (in UK Payments)?
How do I create a Batch of Payments (in UK Payments)?
How do I create a list of Payments (in UK Payments)?
How do I upload a file of Payments (in UK Payments)?

Amending
How do I amend a Payment (in UK Payments)?
How do I amend a Payment within a Batch of UK Payments?
How do I amend Batch details for a Batch of UK Payments?

Adding and removing
How do I add a Payment to a Batch of UK Payments?
How do I remove a Payment from a Batch of UK Payments?

Copying
How do I copy a Payment (in UK Payments)?
How do I copy a Batch of UK Payments?

Cancelling
How do I cancel a Payment (in UK Payments)?
How do I cancel a Batch of UK Payments?

Approving
How do I approve a Payment (in UK Payments)?
How do I approve a Batch of Payments (in UK Payments)?
How do I approve a file of Payments (in UK Payments)?

Releasing
How do I release a Payment (in UK Payments)?
How do I release a Batch of Payments (in UK Payments)?
How do I release a file of Payments (in UK Payments)?

Working with International Payments

Creating
How do I create a Payment (in International Payments)?
How do I create a Batch of Payments (in International Payments)?
How do I create a list of Payments (in International Payments)?

Amending
How do I amend a Payment (in International Payments)?
How do I amend a Payment within a Batch of International Payments?
How do I amend Batch details for a Batch of International Payments?

Adding and removing
How do I add a Payment to a Batch of International Payments?
How do I remove a Payment from a Batch of International Payments?

Copying
How do I copy a Payment (in International Payments)?
How do I copy a Batch of International Payments?

Cancelling
How do I cancel a Batch of International Payments?
How do I cancel a Payment (in International Payments)?

Approving
How do I approve a Payment (in International Payments)?
How do I approve a Batch of Payments (in International Payments)?

Releasing
How do I release a Payment (in International Payments)?
How do I release a Batch of Payments (in International Payments)?

Working with BACS Multi Fund Transfers

Creating
How do I create a Batch of BACS Payments?
How do I upload a file of BACS Payments?

Amending
How do I amend a Payment within a Batch of BACS Payments?
How do I amend Batch details for a Batch of BACS Payments?

Adding and removing
How do I add a Payment to a Batch of BACS Payments?
How do I remove a Payment from a Batch of BACS Payments?

Copying
How do I copy a Batch of BACS Payments?

Cancelling
How do I cancel a Batch of BACS Payments?

Approving
How do I approve a Batch of BACS Payments?
How do I approve a file of BACS Payments?

Releasing
How do I release a Batch of BACS Payments?
How do I release a file of BACS Payments?

Working with Standing Orders

Creating
How do I create a Standing Order?

Amending
How do I amend a Standing Order?

Copying
How do I copy a Standing Order?

Cancelling
How do I cancel a Standing Order?

Approving
How do I approve a Standing Order?

Releasing
How do I release a Standing Order?

Finding Account information

How do I find Account Details for an Operative Account?

How do I find Account Details for a Deposit Account?

How do I find Standing Order Details for an Operative Account?

How do I find Direct Debit Details for an Operative Account?

Finding Transaction information

How do I find Transaction Details for an Operative Account?

How do I find Transaction Details for a Deposit Account?

How do I find Transaction Details for a Loan Account?

How do I find Foreign Currency Deal Details for an Operative Account?

How do I find Standing Order Details for an Operative Account?

How do I find Direct Debit Details for an Operative Account?

How do I make a general enquiry about Financial Activities?

Question : How do I find Account Details for an Operative Account?
Answer : Click on Accounts Information > Operative Accounts
in the Main Menu, then complete the following screens.

Operative Accounts Summary

This screen displays a list of Operative Accounts.
Optionally you can filter the list by selecting a specific
Subsidiary or Division from the drop down menu near to
the top of the screen, or by keying details of your target account
into the Account Search field and clicking on Retrieve.
Select the Account that you want to enquire about, by clicking
on the radio button at the left side of the list in the list.
Click on Account Details.

Account – Account Number Name

This screen displays information about Names, Currency, Balances
and Interest.

Links to other FAQs
How do I find Account Details for a Deposit Account?

Links to glossary
Account Nickname, Currency, Previous Day Ledger Balance, Current Balance,
Current Cleared Balance, Available Balance

Question : How do I find Account Details for a Deposit Account?
Answer : Click on Accounts Information > Deposit Accounts
in the Main Menu, then complete the following screens.

Deposit Accounts Summary

This screen displays a list of Deposit accounts.
Optionally you can filter the list by selecting a specific
Subsidiary and/or Division from the drop down menus near to
the top of the screen, or by keying details of your target account
into the Account Search field and clicking on Retrieve.
Select the Account that you want to enquire about, by clicking
on the radio button at the left side of the list in the list.
Click on Account Details.

Account Details - Account Name

This screen displays information about Currency, Balances
Interest and Names.

Links to other FAQs
How do I find Account Details for an Operative Account?

Links to glossary
Account Nickname, Currency, Current Balance, Maturity Date

Question : How do I find Transaction Details for an Operative Account?
Answer : Click on Accounts Information > Operative Accounts
in the Main Menu, then complete the following screens.

Operative Accounts Summary

This screen displays a list of Operative accounts.
Optionally you can filter the list by selecting a specific
Subsidiary or Division from the drop down menu near to
the top of the screen, or by keying details of your target account
into the Account Search field and clicking on Retrieve.
Select the Account that you want to enquire about, by clicking
on the radio button at the left side of the list.
Click on Transactions.

Recent Transactions
Transactions History
Search Criteria
Select Export Format

Click on the radio button labelled Recent Transactions
or
Click on the radio button labelled Transactions History, and
complete the search parameters to find older transactions
then
Click on the Display on Same Screen radio button
in the Select Export Format section of the
screen, then
Click on Retrieve.

Account- Account Number Name

Select the Transaction that you want to enquire about, by
clicking on the radio button at the left side of the list.

Click on Transaction Details.

Account - Account Number Name

Transaction information is displayed on this screen

Links to other FAQs
How do I find Transaction Details for a Deposit Account?
How do I find Transaction Details for a Loan Account?

Links to glossary
Posting Date, Value Date, Currency, Recent Transactions, Transactions History

Question : How do I find Transaction Details for a Deposit Account?
Answer : Click on Accounts Information > Deposit Accounts
in the Main Menu, then complete the following screens.

Deposit Accounts Summary

This screen displays a list of Deposit accounts.
Optionally you can filter the list by selecting a specific
Subsidiary and/or Division from the drop down menus near to
the top of the screen, or by keying details of your target account
into the Account Search field and clicking on Retrieve..
Select the Account that you want to enquire about, by clicking
on the radio button at the left side of the list.
Click on Transactions.

Search Criteria - Account Name
Select Format for your Statement

Complete the search parameters in the Search Criteria Account Name section of the screen to find the Transaction
you want to enquire about, then
Select a format option by clicking the appropriate radio button
in the Select Format for your Statement section of the
screen, then
Click on Retrieve.

Transaction List - Account Name

Select the Transaction that you want to enquire about, by
clicking on the radio button at the left side of the list.

Click on Transaction Details.

Transaction Details - Account Name

Transaction information is displayed on this screen

Links to other FAQs
How do I find Transaction Details for an Operative Account?
How do I find Transaction Details for a Loan Account?

Links to glossary
Currency

Question : How do I find Transaction Details for a Loan Account?
Answer : Click on Accounts Information > Loan Accounts
in the Main Menu, then complete the following screens.

Loan Accounts Summary

This screen displays a list of Loan accounts.
Optionally you can filter the list by selecting a specific
Subsidiary or Division from the drop down menu near to
the top of the screen, or by keying details of your target account
into the Account Search field and clicking on Retrieve.
Select the Account that you want to enquire about, by clicking
on the radio button at the left side of the list.
Click on Transactions.

Search Criteria
Select Export Format

Complete the search parameters in the Search Criteria
section of the screen to find the Transaction
you want to enquire about, then
Click on the Display on Same Screen radio button
in the Select Export Format section of the
screen, then
Click on Retrieve.

Transaction List - Account Name

Select the Transaction that you want to enquire about, by
clicking on the radio button at the left side of the list.

Click on Transaction Details.

Transaction Details - Account Name

Transaction information is displayed on this screen

Links to other FAQs
How do I find Transaction Details for a Deposit Account?
How do I find Transaction Details for an Operative Account?

Links to glossary
Currency

Question : How do I find Foreign Currency Deal Details for an Operative Account?
Answer : Click on Accounts Information > Operative Accounts
in the Main Menu, then complete the following screens.

Operative Accounts Summary

This screen displays a list of Operative
accounts.
Optionally you can filter the list by selecting
a specific Subsidiary or Division from the
drop down menu near to the top of the
screen, or by keying details of your target
account into the Account Search field and
clicking on Retrieve.
Select the Account that you want to
enquire about, by clicking on the radio
button at the left side of the list.
Select Foreign Currency Deals from the
drop down menu labelled More Actions at
the bottom of the screen, then
Click on Go.

Foreign Currency Deals Summary

This screen displays a list of Foreign
Currency Deals.
Select the Foreign Currency Deal that you
want to enquire about, by clicking on the
radio button at the left side of the list.
Click on Deal Details.

Foreign Currency Deal Details – Debit Account Nickname

Foreign Currency Deal details are
displayed on this screen

Links to other FAQs
How do I find Standing Order Details for an Operative Account?
How do I find Direct Debit Details for an Operative Account?

Links to glossary
Deal Reference, Value Date, Option Start Date, Debit Currency, Credit Currency

Question : How do I find Standing Order Details for an Operative Account?
Answer : Click on Accounts Information > Operative Accounts
in the Main Menu, then complete the following screens.

Operative Accounts Summary

Standing Order Summary

This screen displays a list of Standing Orders.
Optionally you can filter the list by selecting a specific
Instruction Status from the drop down menu near to the
top of the screen, or by keying your target Beneficiary Name
into the Beneficiary Name Search field and clicking on
Retrieve.
Select the Standing Order that you want to enquire about, by
clicking on the radio button at the left side of the list.
Click on Standing Order Details.

Standing Order Details - Beneficiary

Standing Order details are displayed on this screen

Links to other FAQs
How do I find Foreign Currency Deal Details for an Operative Account?
How do I find Direct Debit Details for an Operative Account?

Links to glossary
Next Payment Date, Next Payment Amount, Final Payment Amount,
Frequency, Status (for Standing Orders)

Question : How do I find Direct Debit Details for an Operative Account?
Answer : Click on Accounts Information > Operative Accounts
in the Main Menu, then complete the following screens.

Operative Accounts Summary

Direct Debit Summary

This screen displays a list of Direct Debits.
Optionally you can filter the list by selecting a specific
Instruction Status from the drop down menu near to the
top of the screen, or by keying your target Originator Name
into the Originator Name Search field and clicking on
Retrieve.
Select the Direct Debit that you want to enquire about, by
clicking on the radio button at the left side of the list.
Click on Direct Debit Details.

Direct Debit Details - Originator Name

Direct Debit details are displayed on this screen

Links to other FAQs
How do I find Foreign Currency Deal Details for an Operative Account?
How do I find Standing Order Details for an Operative Account?
How do I cancel a Direct Debit?
Links to glossary
Originator Name, Originator Identity Number

Question : How do I cancel a Direct Debit?
Answer : Click on Accounts Information > Operative Accounts
in the Main Menu, then complete the following screens.

Operative Accounts Summary

This screen displays a list of Operative accounts.
Optionally you can filter the list by selecting a specific
Subsidiary or Division from the drop down menu near
to the top of the screen, or by keying details of your target
account into the Account Search field and clicking on
Retrieve.
Select the Account for the Direct Debit that you want to
cancel, by clicking on the radio button at the left side of the
list.
Select Direct Debits from the drop down menu labelled More
Actions at the bottom of the screen, then
Click on Go.

Direct Debit Summary

This screen displays a list of Direct Debits.
Optionally you can filter the list by selecting a specific
Instruction Status from the drop down menu near to the
top of the screen, or by keying your target Originator Name
into the Originator Name Search field and clicking on
Retrieve.
Select the Direct Debit that you want to cancel, by
clicking on the radio button at the left side of the list.
Click on Cancel Direct Debit.

Direct Debit Cancellation Details

Note the timescale for cancellations that is stated on
this screen.
Check that the details are correct for the Direct Debit that
you want to cancel.
Click on Back if you want to make any changes.
When you are satisfied that the details are correct for the
Direct Debit that you want to cancel, click on Submit.

Direct Debit Summary

You should see a confirmation message on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I find Direct Debit Details for an Operative Account?

Links to glossary
Originator Name, Originator Identity Number

Question : How do I create a Pool of Accounts?
Answer : Click on Liquidity Management > Account Pooling
in the Main Menu, then complete the following screens.

Pool Summary

This screen displays a list of Pools.
To create a new Pool, select Create from the drop
down menu labelled More Actions at the bottom of the
screen, then
Click on Go.

Enter Pool Name and Select Pool Currency
Filter Criteria for Corporate Accounts
Accounts in Pool I Available Accounts

In the Enter Pool name and Select Pool
Currency section of the screen, enter a name for
the new Pool, and select the Currency from the
drop down menu.

Enter Pool Name and Select Pool Currency
Filter Criteria for Corporate Accounts
Accounts in Pool I Available Accounts

In the Filter Criteria for Corporate Accounts
section of the screen, enter the selection and/or search
parameters for accounts which are to be eligible for
adding to the new Pool, and click on Retrieve.
Alternatively you can retrieve eligible accounts by
entering details in the Account Search field and
clicking on Retrieve.

Enter Pool Name and Select Pool Currency
Filter Criteria for Corporate Accounts
Accounts in Pool I Available Accounts
Users Linked to the Pool I Corporate Users

In the Available Accounts section of the screen,
select the Account(s) to be added to the Pool by
clicking on the box(es) at the left side if the list, then
move the Accounts into the Accounts in Pool section
by clicking on the left arrow pointing to Accounts
in Pool. (If you need to move any Accounts out of
Accounts in Pool you can select them and click on
the right arrow to move them back into
Available Accounts).
In the Corporate Users section of the screen,
select the User(s) to be linked to the Pool by
clicking on the box(es) at the left side if the list, then
move the Users into the Users Linked to the Pool
section by clicking on the left arrow pointing to
Users Linked to the Pool. (If you need to move any
Users out of Users Linked to the Pool you can select
them and click on the right arrow to move them
back into Corporate Users).
For each User linked to the Pool, you can select the
appropriate Access Level using the drop down
menu beside the User’s name in the Users Linked
to the Pool section of the screen.
When your lists are complete for Accounts in Pool
and Users Linked to the Pool, click on Continue.

Pool Details
List of Accounts
List of Users

Check that the Pool information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the Pool details are
correct, click on Submit.

Pool Summary

Provided the Pool is created successfully you
should see a confirmation message and a Pool ID.
If you do not see a confirmation message, or if you see
an error message, call the BusinessOnline Help
Desk at 0800 121 4209.

Links to other FAQs
How do I delete a Pool of Accounts?
How do I view Pool details?
How do I view Pool Transactions?

Links to glossary
Subsidiary, Division, Pool Name, Notional Currency

Question : How do I delete a Pool of Accounts?
Answer : Click on Liquidity Management > Account Pooling
in the Main Menu, then complete the following screens.

Pool Summary

This screen displays a list of Pools.
Select the Pool that you want to delete by clicking
on the radio button at the left side of the list.
Select Delete from the drop down menu labelled More Actions at the bottom
of the screen, then
Click on Go.

Pool Delete Details
List of Accounts
List of Users

Check that the details are correct for the Pool that
you want to delete.
Click on Back if you want to make any changes.
When you are satisfied that the details are correct for the
Pool that you want to delete, click on Submit.

Pool Summary

Provided the Pool is deleted successfully you
should see a confirmation message and a Pool ID.
If you do not see a confirmation message, or if you see
an error message, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I create a Pool of Accounts?
How do I view Pool details?
How do I view Pool Transactions?

Links to glossary
Pool ID, Pool Name, Notional Currency

Question : How do I view Pool details?
Answer : Click on Liquidity Management > Account Pooling
in the Main Menu, then complete the following screens.

Pool Summary

This screen displays a list of Pools.
Select the Pool that you want to view details for by clicking
on the radio button at the left side of the list.
Click on Pool Details.

List of Accounts in Pool ID

This screen displays a list of accounts in the Pool, along with
information about balances.
If you want to view details for a specific account within the
Pool, select the target account by clicking on the radio button
at the left side of the list.
Click on Account Details.

Account Details - Account Name

Links to other FAQs
How do I create a Pool of Accounts?
How do I delete a Pool of Accounts?
How do I view Pool Transactions?

Links to glossary
Account Nickname, Currency

This screen displays information about Names, Currency,
Balances and Interest.

Question : How do I view Pool Transactions?
Answer : Click on Liquidity Management > Account Pooling
in the Main Menu, then complete the following screens.

Pool Summary

This screen displays a list of Pools.
Select the Pool that you want to view transactions for by clicking
on the radio button at the left side of the list.
Click on Transactions.

Recent Transactions
Transactions History
Search Criteria – Pool Name

Click on the radio button labelled Recent Transactions
or
Click on the radio button labelled Transaction History, and
complete the search parameters to find older transactions
then
Optionally, you can use the Search Criteria section of the screen to
filter your search
then
Click on the radio button labelled Display on Same Screen, then
Click on Retrieve.

Pool Name : Pool Name

Links to other FAQs
How do I create a Pool of Accounts?
How do I delete a Pool of Accounts?
How do I view Pool details?

Links to glossary
Account Nickname

Transaction information is displayed on this screen

Question : How do I create a Funds Transfer?
Answer : Click on Funds Transfer > Transfers > Create Transfers
in the Main Menu, then complete the following screens.

Create Transfer

Complete the From Account, To Account and Transfer
details on this screen.
Optionally, you can enter Transfer Remarks.
Click on Confirm.

Confirm Transfer

Check that the Transfer information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the Transfer details are correct,
complete the Hold and Next Approver fields (if applicable – see
note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver details if they are not required.
Click on Submit.

Funds Transfer Acknowledgement

Provided the Transfer is submitted successfully you should
see a confirmation message and a reference number.
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the Transfer may need further approval
before it is processed.
Remember that Transfers that are held must be released
before they are processed.

Links to other FAQs
How do I create a Batch of Funds Transfers?
How do I create a list of Funds Transfers?

Links to glossary
Payment Date, Earliest Value Date, Indicative FX Rate, Hold

Question : How do I create a Batch of Funds Transfers?
Answer : Click on Funds Transfer > Batches > Create Batch
in the Main Menu, then complete the following screens.

Create Batch
Transfer Details

Complete the Create Batch details, and complete the
Transfer Details for the first Transfer to be added to the Batch.
Optionally, you can enter Transfer Remarks.
Click on Add To Batch.

Create Batch
Transfer Details
List of Transfers

The Transfer details will be added in the List of Transfers
section of this screen.
To add another Transfer, complete the details in the Transfer
Details section of the screen, and click on Add to Batch.
Optionally, you can enter Transfer Remarks for each Transfer.
You can repeat this process up to a maximum Batch size
of 749 Transfers.
When your Batch is complete, click on Confirm.

Batch Details
List of Transfers

Check that the Batch Details and List of Transfers
information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the details are correct, complete
the Hold and Next Approver fields (if applicable – see note below)
Note that BusinessOnline will not prompt for Hold and/or Next
Approver details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Transfers

You should see a confirmation message and a reference
number on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the Batch may need further approval
before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I create a Funds Transfer?
How do I create a list of Funds Transfers?

Links to glossary
Payment Date, Currency, Earliest Value Date, Indicative FX Rate, Hold

Question : How do I create a list of Funds Transfers?
Answer : Click on Funds Transfer > Transfers > Create Transfers
in the Main Menu, then complete the following screens.

Create Transfer

Complete the From Account, To Account and Transfer
details on this screen, for the first Transfer to be added
to the list.
Optionally, you can enter Transfer Remarks.
Click on Add To List.

Create Transfer
List of Transfers

The Transfer details will be added in the List of Transfers
section of this screen. Complete the Hold and Next Approver
Details (if applicable – see note below).
To add another Transfer, complete the details in the Create
Transfer section of the screen and click on Add to List,
then complete the Hold and Next Approver details
in the List of Transfers section of the screen (if applicable – see
note below)..
Note that BusinessOnline will not prompt for Hold and/or Next
Approver details if they are not required.
You can repeat this process to add any number of Transfers.
When your list is complete, select the Transfers that are to be
confirmed by ticking the boxes at the left side of the list, then click
on Confirm.

List of Transfers

Check that the Transfer information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the Transfer details are correct, click
on Submit.

Funds Transfer Acknowledgement

For each Transfer that is submitted successfully you should
see a confirmation message and a reference number.
If any confirmation messages are missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Remember that the Transfers may need further approval
before they are processed.
Remember that Transfers that are held must be released
before they are processed.

Links to other FAQs
How do I create a Funds Transfer?
How do I create a Batch of Funds Transfers?

Links to glossary
Payment Date, Earliest Value Date, Indicative FX Rate, Hold

Question : How do I amend a Funds Transfer?
Answer : Click on Funds Transfer > Transfers > Funds Transfer Tracker
in the Main Menu, then complete the following screens.

Transaction Search

Complete the search parameters to find the Transfer you
want to amend.

Click on Retrieve.

List of Transfers

Select the Transfer that you want to amend, by ticking
a box at the left side of the list.

Click on Edit.

Edit Transfer

Amend the Transfer details on this screen.

Click on Confirm.

Confirm Transfer

Check that the amended Transfer information is correct.
Click on Back if you want to make any changes.
When you are satisfied that the amended Transfer details are
correct, complete the Hold and Next Approver fields (if applicable
– see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver details if they are not required.
Click on Submit.

Funds Transfer Acknowledgement

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the amended Transfer may need further
approval before it is processed.
Remember that Transfers that are held must be released
before they are processed.

Links to other FAQs
How do I amend a Transfer within a Batch of Funds Transfers?
How do I amend Batch details for a Batch of Funds Transfers?

Links to glossary
Status (for Funds Transfers), Payment Date Range, Created Date Range, Payment Date,
Earliest Value Date, Indicative FX Rate, Hold

Question : How do I amend a Transfer within a Batch of Funds Transfers?
Answer : Click on Funds Transfer > Batches > Batches Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch containing
the Transfer that you want to amend.

Click on Retrieve.

List of Batches

Select the Batch containing the Transfer that you want to
amend, by clicking on the radio button at the left side of the list.

Click on Edit.

Edit Batch
List of Transfers

Select the Transfer that you want to amend, by clicking on
the radio button at the left side of the list in the List of
Transfers section of the screen.
Click on Modify Transfer.

Modify Transfer

Amend the Transfer details on this screen.

Click on Update.

Edit Batch
List of Transfers

Check that the amended Transfer information is correct.
Click on the Ref ID to see additional Transfer details.
Click on Back if you want to make any changes.
When you are satisfied that the amended Transfer details are
correct, click on Confirm.

Batch Details
List of Transfers

Check that the amended Transfer information is correct.
Click on Back if you want to make any changes.
When you are satisfied that the amended Transfer details are
correct, complete the Hold and Next Approver fields (if applicable – see
note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Transfers

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the amended Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I amend a Funds Transfer?
How do I amend Batch details for a Batch of Funds Transfers?

Links to glossary
Status (for Funds Transfers), Payment Date Range, Created Date Range, Payment Date,
Earliest Value Date, Indicative FX Rate, Hold, Currency

Question : How do I amend Batch details for a Batch of Funds Transfers?
Answer : Click on Funds Transfer > Batches > Batches Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch you
want to amend.

Click on Retrieve.

List of Batches

Select the Batch that you want to amend, by clicking on
the radio button at the left side of the list.

Click on Edit.

Edit Batch
List of Transfers

Amend the Batch details within the Edit Batch section
of the screen,

Click on Confirm.

Batch Details
List of Transfers

Check that the amended Batch Details are correct.
Click on Back if you want to make any changes.
When you are satisfied that the amended Batch Details are
correct, complete the Hold and Next Approver fields (if applicable – see
note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Transfers

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the amended Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I amend a Funds Transfer?
How do I amend a Transfer within a Batch of Funds Transfers?

Links to glossary
Status (for Funds Transfers), Payment Date Range, Created Date Range, Payment Date,
Earliest Value Date, Indicative FX Rate, Hold, Currency

Question : How do I add a Transfer to a Batch of Funds Transfers?
Answer : Click on Funds Transfer > Batches > Batches Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to add one or more Transfers to a Batch, you Copy the original
Batch and then add the Transfer(s). This procedure creates a new Batch which includes the additional
Transfer(s).
Remember to cancel the original batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch to which
you want to add a Transfer.

Click on Retrieve.

List of Batches

Select the Batch to which you want to add a Transfer, by
clicking on the radio button at the left side of the list.

Click on Copy.

Create New Batch
Transfer Details
List of Transfers

Complete details of the additional Transfer in the Transfer
Details section of the screen, then click on Add to Batch.
You can repeat this process up to a maximum Batch size
of 749 Transfers.
When you have finished adding Transfers, click on Confirm.

Batch Details
List of Transfers

Check that the Batch Details information and the List of
Transfers details are correct.
Click on Back if you want to make any changes.
When you are satisfied that all of the details are correct,
complete the Hold and Next Approver fields (if applicable –
see note below).
Note that BusinessOnline will not prompt for Hold and/or
Next Approver details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Transfers

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121
4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I remove a Transfer from a Batch of Funds Transfers?

Links to glossary
Status (for Funds Transfers), Payment Date Range, Created Date Range, Payment Date,
Earliest Value Date, Indicative FX Rate, Hold, Currency

Question : How do I remove a Transfer from a Batch of Funds Transfers?
Answer : Click on Funds Transfer > Batches > Batches Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to remove one or more Transfers from a Batch, you Copy the
original Batch and then remove the Transfer(s).This procedure creates a new Batch without the
Transfer(s) that were removed.
Remember to cancel the original Batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch from which
you want to remove a Transfer

Click on Retrieve.

List of Batches

Select the Batch from which you want to remove a Transfer,
by clicking on the radio button at the left side of the list.

Click on Copy.

Create New Batch
Transfer Details
List of Transfers

Select the Transfer(s) that you want to remove, by ticking the
box(es) at the left side of the list in the List of Transfers
section of the screen.
When you have selected all of the Transfers to be removed,
click on Remove Transfers.

Create Batch
Transfer Details
List of Payments

Check that the Transfer(s) you removed no longer appear in
the List of Transfers.
Click on Back if you want to make changes.
When you are satisfied that the correct Transfers have been
removed, click on Confirm.

Batch Details
List of Transfers

Batch Acknowledgement
List of Transfers

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121
4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I add a Transfer to a Batch of Funds Transfers?

Links to glossary
Status (for Funds Transfers), Payment Date Range, Created Date Range, Payment Date,
Earliest Value Date, Indicative FX Rate, Hold, Currency

Question : How do I copy a Funds Transfer?
Answer : Click on Funds Transfer > Transfers > Funds Transfer Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to Copy a Transfer (whether you make any changes or not), the
Copy procedure creates a new Transfer in addition to the original one that was copied.
Remember to cancel the original Transfer if it is not to be processed.

Transaction Search

Complete the search parameters to find the Transfer you
want to copy.

Click on Retrieve.

List of Transfers

Select the Transfer that you want to copy, by ticking
the box at the left side of the list.

Click on Copy.

Copy Transfer

You can amend the Transfer details on this screen, or else
copy all of them with no amendments.

To proceed, click on Confirm.

Confirm Transfer

Check that the Transfer information is correct.
Click on Back if you want to make any changes.
When you are satisfied that the Transfer details are correct,
complete the Hold and Next Approver fields (if applicable –
see note below).
Note that BusinessOnline will not prompt for Hold and/or
Next Approver details if they are not required.
Click on Submit.

Funds Transfer Acknowledgement

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121
4209.

Remember that the Transfer may need further
approval before it is processed.
Remember that Transfers that are held must be released
before they are processed.

Links to other FAQs
How do I copy a Batch of Funds Transfers?

Links to glossary
Status (for Funds Transfers), Payment Date Range, Created Date Range, Payment Date,
Earliest Value Date, Indicative FX Rate, Hold

Question : How do I copy/modify a Batch of Funds Transfers?
Answer : Click on Funds Transfer > Batches > Batches Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to Copy a Batch (whether you make any changes or not), the Copy
procedure creates a new Batch in addition to the original one that was copied.
Remember to cancel the original Batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch that you
want to copy.

Click on Retrieve.

List of Batches

Select the Batch that you want to copy, by clicking on
the radio button at the left side of the list.

Click on Copy.

Create New Batch
Transfer Details
List of Transfers

You can modify amounts and /or references, add or remove
Transfers before you proceed, or you can copy the Batch
Without making any changes.
See the links below for specific guidance about adding or
removing Transfers.
To proceed, click on Confirm.

Batch Details
List of Transfers

Batch Acknowledgement
List of Transfers

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121
4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I add a Transfer to a Batch of Funds Transfers?
How do I remove a Transfer from a Batch of Funds Transfers?
How do I copy a Funds Transfer?

Links to glossary
Status (for Funds Transfers), Payment Date Range, Created Date Range, Payment Date,
Earliest Value Date, Indicative FX Rate, Hold, Currency

Question : How do I cancel a Funds Transfer?
Answer : Click on Funds Transfer > Transfers > Funds Transfer Tracker
in the Main Menu, then complete the following screens.

Transaction Search

Complete the search parameters to find the Transfer you
want to cancel.

Click on Retrieve.

List of Transfers

Select the Transfer(s) that you want to cancel, by ticking
the box(es) at the left side of the list.

Click on Cancel.

Cancel Transfer

Check that the details are correct for the Transfer that you want
to cancel. Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the Transfer details are
correct, click on Submit.

Cancellation Acknowledgement

For each Transfer that is cancelled successfully you should
see a confirmation message and a reference number.
If any confirmation messages are missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I cancel a Batch of Funds Transfers?

Links to glossary
Status (for Funds Transfers), Payment Date Range, Created Date Range, Payment Date,
Earliest Value Date

Question : How do I cancel a Batch of Funds Transfers?
Answer : Click on Funds Transfer > Batches > Batches Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch that you
want to cancel.

Click on Retrieve.

List of Batches

Select the Batch that you want to cancel, by clicking on
the radio button at the left side of the list.

Click on Cancel.

Cancel Batch
List of Transfers

Check that the details are correct for the Batch that you want
to cancel. Click on Back if you want to make any changes.
When you are satisfied that the details are correct for the
Batch that you want to cancel, click on Cancel Batch.

Batch Details
List of Transfers

Check that the details are correct for the Batch that you want
to cancel. Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
Click on Confirm.

Cancellation Acknowledgement
List of Transfers

You should see a confirmation message on this screen
If the confirmation message is missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I cancel a Funds Transfer?

Links to glossary
Status (for Funds Transfers), Payment Date Range, Created Date Range, Payment Date,
Currency

Question : How do I approve a Funds Transfer?
Answer : Click on Funds Transfer > Approvals > Transfers
in the Main Menu, then complete the following screens.

Transaction Search

Complete the search parameters to find the Transfer(s) you
want to approve.

Click on Retrieve.

List of Transfers

Select Transfer(s) that you want to approve, by ticking
the box(es) at the left side of the list.

Click on Approve.

Approve Transfers

Check that the Transfer information is correct.
Click on Back if you want to make any changes.
Optionally, you can enter Remarks for each Transfer.
When you are satisfied that the details are correct,
complete the Hold and Next Approver fields (if applicable – see note
below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver details if they are not required.
When you are satisfied that the Transfer details are correct,
click on Submit.

Approval Acknowledgement

For each Transfer that is approved successfully you should
see a confirmation message and a reference number.
If any confirmation messages are missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Remember that the Transfers may need further approval
before they are processed.
Remember that Transfers that are held must be released
before they are processed.

Links to other FAQs
How do I approve a Batch of Funds Transfers?

Links to glossary
Approval Reason, Approval Role, Amount Range, Payment Date Range, Hold

Question : How do I approve a Batch of Funds Transfers?
Answer : Click on Funds Transfer > Approvals > Batches
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch you
want to approve.

Click on Retrieve.

List of Batches

Select the Batch that you want to approve, by clicking on
the radio button at the left side of the list.

Click on Approve.

Approve Batch
List of Transfers in Batch

Check that the correct Batch has been selected,
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the Batch details are correct,
complete the Hold and Next Approver fields (if applicable – see note
below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver details if they are not required.
Click on Submit.

Approval Acknowledgement
List of Transfers in Batch

You should see a confirmation message and Batch ID
number on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the Batch may need further approval
before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I approve a Funds Transfer?

Links to glossary
Batch ID Range, Approval Reason, Approval Role, Amount Range, Payment Date Range,
Currency

Question : How do I release a Funds Transfer?
Answer : Click on Funds Transfer > Transfers > Release Transfers
in the Main Menu, then complete the following screens.

List of Transfers - Release/Cancel

Select the Transfer(s) that you want to release, by ticking
the box(es) at the left side of the list.

Click on Release.

Release Transfers

Check that the list of Transfers to be released is correct,
Click on Back if you want to make any changes.
Optionally, you can enter Remarks for each Transfer.
When you are satisfied that the Transfer details are correct,
click on Submit.

Release Acknowledgement

For each Transfer that is released, you should see a confirmation
message on this screen.
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I release a Batch of Funds Transfers?

Links to glossary
Payment Date

Question : How do I release a Batch of Funds Transfers?
Answer : Click on Funds Transfer > Batches > Release Batches
in the Main Menu, then complete the following screens.

List of Batches - Release/Cancel

Select the Batch that you want to release, by clicking on the
radio button at the left side of the list.

Click on Release.

Release Batch

Release Acknowledgement

You should see a confirmation message on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I release a Funds Transfer?

Links to glossary
Payment Date

Question : How do I create a Payment (in UK Payments)?
Answer : Click on UK Payments > Payments > Create Payment
in the Main Menu, then complete the following screens.

Payment Details
Beneficiary Details
Additional Details

Complete the Payment Details, Beneficiary Details
and Additional Details on this screen.

Click on Confirm.

Confirm Payment
Confirmation Details

Check that the Payment information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the Payment details are correct,
complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Payment Acknowledgement

Provided the Payment is submitted successfully you should
see a confirmation message and a reference number.
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the Payment may need further approval
before it is processed.
Remember that Payments that are held must be released
before they are processed.

Links to other FAQs
How do I create a Batch of Payments (in UK Payments)?
How do I create a list of Payments (in UK Payments)?
How do I upload a file of Payments (in UK Payments)?

Links to glossary
Payment Date, Hold

Question : How do I create a Batch of Payments (in UK Payments)?
Answer : Click on UK Payments > Batches > Create Batch
in the Main Menu, then complete the following screens.

Create Batch
Payment Details
Additional Details

Complete the Create Batch details, and complete the
Payment Details and Additional Details for the first Payment
to be added to the Batch.
Click on Add To Batch.

Create Batch
Payment Details
Additional Details
List Of Payments

The Payment details will be added in the List of Payments
section of this screen.
To add another Payment, complete the details in the Payment
Details and Additional Details sections of the screen, and
click on Add to Batch.
You can repeat this process up to a maximum Batch size
of 749 Payments.
When your Batch is complete, click on Confirm.

Batch Details
List of Payments
Confirmation Details

Check that the Batch Details and List of Payments
information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the details are correct, complete
the Hold and Next Approver fields, then enter your
authentication details in the Confirmation Details
section of the screen (if applicable – see note below)..
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Payments

You should see a confirmation message on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the Batch may need further approval
before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I create a Payment (in UK Payments)?
How do I create a list of Payments (in UK Payments)?
How do I upload a file of Payments (in UK Payments)?

Links to glossary
Payment Date, Hold

Question : How do I create a list of Payments (in UK Payments)?
Answer : Click on UK Payments > Payments > Create Payment
in the Main Menu, then complete the following screens.

Payment Details
Beneficiary Details
Additional Details

Complete the Payment Details, Beneficiary Details and
Additional Details on this screen, for the first Payment to be
added to the list.
Click on Add To List.

Payment Details
Beneficiary Details
Additional Details
List Of Payments

The Payment details will be added in the List of Payments
section of this screen. Complete the Hold and Next Approver
Details (if applicable – see note below).
To add another Payment, complete the details in the Payment
Details, Beneficiary Details and Additional Details sections of
the screen, and click on Add to List, then complete the Hold
and Next Approver details in the List of Payments section
of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver details if they are not required.
You can repeat this process to add any number of Payments.
When your list is complete, select the Payments that are to be
confirmed by ticking the boxes at the left side of the list, then click
on Confirm.

List Details
Confirm Payment
Confirmation Details

Check that the Payment information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the Payment details are correct,
enter your authentication details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Confirmation
Details if they are not required.
Click on Submit.

Payments List

For each Payment that is submitted successfully you should
see a confirmation message and a reference number.
If any confirmation messages are missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Remember that the Payments may need further approval
before they are processed.
Remember that Payments that are held must be released
before they are processed.

Links to other FAQs
How do I create a Payment (in UK Payments)?
How do I create a Batch of Payments (in UK Payments)?
How do I upload a file of Payments (in UK Payments)?

Links to glossary
Payment Date, Hold

Question : How do I upload a file of Payments (in UK Payments)?
Answer : Click on UK Payments > EFT Upload > Upload
in the Main Menu, then complete the following screens.

Upload External Funds Transfer File

Complete the file details on this screen.
Optionally, you can add File Remarks.
Click on Continue.

File Upload Details
Confirmation Details

Check that the file details are correct,
Click on Back if you want to make any changes.
Attach the file to be uploaded by clicking on Browse,
navigating to the file, highlighting it and clicking on Open.
Complete the Hold and Next Approver fields, and enter your
authorisation details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Before clicking on Submit, check that the Attach File field is
still populated. If necessary, browse and select the file again.
Click on Submit.

Upload External Funds Transfer File

You should see a confirmation message and a reference
number.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk
at 0800 121 4209.

Remember that the file may need further approval
before it is processed.
Remember that files that are held must be released
before they are processed.

Links to other FAQs
How do I create a Payment (in UK Payments)?
How do I create a Batch of Payments (in UK Payments)?
How do I create a list of Payments (in UK Payments)?
What file formats can I upload to BusinessOnline?

Links to glossary
Payment Date, Hold

Question : How do I amend a Payment (in UK Payments)?
Answer : Click on UK Payments > Payments > Payments Tracker
in the Main Menu, then complete the following screens.

Payments Search

Complete the search parameters to find the Payment you
want to amend.

Click on Retrieve.

List of Payments

Select the Payment that you want to amend, by ticking
the box at the left side of the list.

Click on Edit.

Payment Details
Beneficiary Details
Additional Details

Amend the Payment Details and/or the Beneficiary Details
and/or the Additional Details on this screen.

Click on Confirm.

Confirm Payment
Confirmation Details

Check that the amended Payment information is correct.
Click on Back if you want to make any changes.
When you are satisfied that the amended Payment details are
correct, complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Payment Acknowledgement

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the amended Payment may need further
approval before it is processed.
Remember that Payments that are held must be released
before they are processed.

Links to other FAQs
How do I amend a Payment within a Batch of UK Payments?
How do I amend Batch details for a Batch of UK Payments?

Links to glossary
Status (for UK Payments), Payment Date Range, Created Date Range, Hold

Question : How do I amend a Payment within a Batch of UK Payments?
Answer : Click on UK Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch containing
the Payment that you want to amend.

Click on Retrieve.

List of Batches

Select the Batch containing the Payment that you want to
amend, by clicking on the radio button at the left side of the list.

Click on Edit.

Batch Details
List of Payments

Select the Payment that you want to amend, by clicking on
the radio button at the left side of the list in the List of
Payments section of the screen.
Click on Modify Payment.

Variable Payment Details

Amend the Payment details on this screen.

Click on Update.

Batch Details
List of Payments

Check that the amended Payment information is correct.
Click on the Ref ID to see additional Payment details.
Click on Back if you want to make any changes.
When you are satisfied that the amended Payment details are
correct, click on Confirm.

Batch Details
List of Payments
Confirmation Details

Payment Acknowledgement
List of Payments

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the amended Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I amend a Payment (in UK Payments)?
How do I amend Batch details for a Batch of UK Payments?

Links to glossary
Status (for UK Payments), Payment Date Range, Created Date Range, Hold

Question : How do I amend Batch details for a Batch of UK Payments?
Answer : Click on UK Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch you
want to amend.

Click on Retrieve.

List of Batches

Select the Batch that you want to amend, by clicking on
the radio button at the left side of the list.

Click on Edit.

Batch Details
List of Payments

Amend the details within the Batch Details section
of the screen,

Click on Confirm.

Batch Details
List of Payments
Confirmation Details

Check that the amended Batch Details are correct.
Click on Back if you want to make any changes.
When you are satisfied that the amended Batch Details are
correct, complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Payment Acknowledgement
List of Payments

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the amended Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I amend a Payment (in UK Payments)?
How do I amend a Payment within a Batch of UK Payments?

Links to glossary
Status (for UK Payments), Payment Date Range, Created Date Range, Hold

Question : How do I add a Payment to a Batch of UK Payments?
Answer : Click on UK Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to add one or more Payments to a Batch, you Copy the original
Batch and then add the Payment(s). This procedure creates a new Batch which includes the additional
Payment(s).
Remember to cancel the original batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch to which
you want to add a Payment.

Click on Retrieve.

List of Batches

Select the Batch to which you want to add a Payment, by
clicking on the radio button at the left side of the list.

Click on Copy.

Batch Details
Payment Details
Additional Details
Payment Details

Complete details of the additional Payment in the (higher)
Payment Details section of the screen and in the Additional
Details section of the screen, then click on Add to Batch.
You can repeat this process up to a maximum Batch
size of 749 Payments.
When you have finished adding Payments, click on Confirm.

Batch Details
List of Payments
Confirmation Details

Check that the Batch Details information and the List of
Payments details are correct.
Click on Back if you want to make any changes.
When you are satisfied that all of the details are correct,
complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or
Next Approver and/or Confirmation Details if they are not
required.
Click on Submit.

Payment Acknowledgement
List of Payments

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at
0800 121 4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I remove a Payment from a Batch of UK Payments?

Links to glossary
Status (for UK Payments), Payment Date Range, Created Date Range, Hold

Question : How do I remove a Payment from a Batch of UK Payments?
Answer : Click on UK Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.
Note : To remove one or more Payments from a Batch, you Copy the original Batch and then remove
the Payment(s). This procedure creates a new Batch without the Payment(s) that were removed.
Remember to cancel the original Batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch from which
you want to remove a Payment.

Click on Retrieve.

List of Batches

Select the Batch from which you want to remove a Payment,
by clicking on the radio button at the left side of the list.

Click on Copy.

Batch Details
Payment Details
Additional Details
Payment Details

Select the Payment(s) that you want to remove, by ticking the
box(es) at the left side of the list in the (lower) Payment
Details section of the screen.
When you have selected all of the Payments to be removed,
click on Remove Payments.

Batch Details
Payment Details
Additional Details
Payment Details

Check that the Payments you removed no longer appear in
the List of Payments.
Click on Back if you want to make changes.
When you are satisfied that the correct Payments have been
removed, click on Confirm.

Batch Details
List of Payments
Confirmation Details

Payment Acknowledgement
List of Payments

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at
0800 121 4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I add a Payment to a Batch of UK Payments?

Links to glossary
Status (for UK Payments), Payment Date Range, Created Date Range, Hold

Question : How do I copy a Payment (in UK Payments)?
Answer : Click on UK Payments > Payments > Payments Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to Copy a Payment (whether you make any changes or not), the
Copy procedure creates a new Payment in addition to the original one that was copied.
Remember to cancel the original Payment if it is not to be processed.

Payments Search

Complete the search parameters to find the Payment you
want to copy.

Click on Retrieve.

List of Payments

Select the Payment that you want to copy, by ticking
the box at the left side of the list.

Click on Copy.

Payment Details
Beneficiary Details
Additional Details

You can amend the Payment Details and/or the Beneficiary
Details and/or the Additional Details on this screen, or else
copy all of them with no amendments.
To proceed, click on Confirm.

Confirm Payment
Confirmation Details

Check that the Payment information is correct.
Click on Back if you want to make any changes.
When you are satisfied that the Payment details are
correct, complete the Hold and Next Approver fields, and
enter your authentication details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or
Next Approver and/or Confirmation Details if they are not
required.
Click on Submit.

Batch Acknowledgement

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at
0800 121 4209.

Remember that the Payment may need further
approval before it is processed.
Remember that Payments that are held must be released
before they are processed.

Links to other FAQs
How do I copy a Batch of UK Payments?

Links to glossary
Status (for UK Payments), Payment Date Range, Created Date Range, Hold

Question : How do I copy a Batch of UK Payments?
Answer : Click on UK Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to Copy a Batch (whether you make any changes or not), the Copy
procedure creates a new Batch in addition to the original one that was copied.
Remember to cancel the original batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch that you
want to copy.

Click on Retrieve.

List of Batches

Select the Batch that you want to copy, by clicking on
the radio button at the left side of the list.

Click on Copy.

Batch Details
Payment Details
Additional Details
Payment Details

You can add or remove Payments before you proceed, or
you can copy the Batch without making any changes.
See the links below for specific guidance about adding or
removing Payments.
To proceed, click on Confirm.

Batch Details
List of Payments
Confirmation Details

Check that the Batch Details information and the List of
Payments details are correct.
Click on Back if you want to make any changes.
When you are satisfied that all of the details are correct,
complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details
section of the screen (if applicable – see note below)
Note that BusinessOnline will not prompt for Hold and/or
Next Approver and/or Confirmation Details if they are not
required.
Click on Submit.

Payment Acknowledgement
List of Payments

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121
4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I add a Payment to a Batch of UK Payments?
How do I remove a Payment from a Batch of UK Payments?
How do I copy a Payment (in UK Payments)?

Links to glossary
Status (for UK Payments), Payment Date Range, Created Date Range, Hold

Question : How do I cancel a Payment (in UK Payments)?
Answer : Click on UK Payments > Payments > Payments Tracker
in the Main Menu, then complete the following screens.

Payments Search

Complete the search parameters to find the Payment you
want to cancel.

Click on Retrieve.

List of Payments

Select the Payment(s) that you want to cancel, by ticking
the box(es) at the left side of the list.

Click on Cancel.

Cancel Payment

Check that the details are correct for the Payment(s) that you want
to cancel. Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
Click on Submit.

Payment Cancelled

For each Payment that is cancelled you should see a confirmation message
and a reference number on this screen.
If any confirmation message is missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I cancel a Batch of UK Payments?

Links to glossary
Status (for UK Payments), Payment Date Range, Created Date Range

Question : How do I cancel a Batch of UK Payments?
Answer : Click on UK Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch that you
want to cancel.

Click on Retrieve.

List of Batches

Select the Batch that you want to cancel, by clicking on
the radio button at the left side of the list.

Click on Cancel.

Batch Details
List of Payments

Check that the details are correct for the Batch that you want
to cancel. Click on Back if you want to make any changes.

When you are satisfied that the details are correct for the
Batch that you want to cancel, click on Cancel Batch.

Batch Details
List of Payments

Check that the details are correct for the Batch that you want
to cancel. Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
Click on Submit.

Cancellation Acknowledgement

You should see a confirmation message and a reference
number on this screen

List of Payments

Note: If the payment cancellation requires to be further
approved, any subsequent approvers should select “Approve” to
confirm the cancellation.
If the confirmation message is missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I cancel a Payment (in UK Payments)?

Links to glossary
Status (for UK Payments), Payment Date Range, Created Date Range

Question : How do I approve a Payment (in UK Payments)?
Answer : Click on UK Payments > Approvals > Payments
in the Main Menu, then complete the following screens.

Payment Search

Complete the search parameters to find the Payment(s) you
want to approve.

Click on Retrieve.

List of Payments

Select the Payment(s) that you want to approve, by ticking
the box(es) at the left side of the list.

Click on Approve.

List Details
List of Payments
Confirmation Details

Check that the Payment information is correct.
Click on Back if you want to make any changes.
Optionally, you can enter Remarks for each Payment.
When you are satisfied that the Payment details are correct,
complete the Next Approver field, and enter
your authentication details in the Confirmation Details.
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Approval Acknowledgement

For each Payment that is approved successfully you should
see a confirmation message and a reference number.
If any confirmation messages are missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Remember that the Payments may need further approval
before they are processed.
Remember that Payments that are held must be released
before they are processed.

Links to other FAQs
How do I approve a Batch of Payments (in UK Payments)?
How do I approve a file of Payments (in UK Payments)?

Links to glossary
Ref ID Range, Approval Reason, Approval Role, Amount Range, Payment Date Range,
Created Date Range, Hold

Question : How do I approve a Batch of Payments (in UK Payments)?
Answer : Click on UK Payments > Approvals > Batches
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch you
want to approve.

Click on Retrieve.

List of Batches

Select the Batch that you want to approve, by clicking on
the radio button at the left side of the list.

Click on Approve.

Approve Batch
List of Payments
Confirmation Details

Check that the correct Batch has been selected,
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the Batch details are correct,
complete the Hold and Next Approver fields, and enter your
authentication details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Approval Acknowledgement
List of Payments

You should see a confirmation message on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the Batch may need further approval
before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I approve a Payment (in UK Payments)?
How do I approve a file of Payments (in UK Payments)?

Links to glossary
Batch ID Range, Approval Reason, Approval Role, Payment Date Range, Created Date Range,
Hold

Question : How do I approve a file of Payments (in UK Payments)?
Answer : Click on UK Payments > EFT Upload > Approvals
in the Main Menu, then complete the following screens.

List of Files for Approval

Select the file that you want to approve, by clicking on the
radio button at the left side of the list.

Click on Approve.

List of Files - Approve
Confirmation Details

Check that the file details are correct.
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the file details are correct,
complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details.
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Approval Acknowledgement

For each file that is approved successfully you should
see a confirmation message.
If any confirmation messages are missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Remember that the file(s) may need further approval
before they are processed.
Remember that files that are held must be released
before they are processed.

Links to other FAQs
How do I approve a Payment (in UK Payments)?
How do I approve a Batch of Payments (in UK Payments)?

Links to glossary
Status (for UK Payments), Hold

Question : How do I release a Payment (in UK Payments)?
Answer : Click on UK Payments > Payments > Release Payments
in the Main Menu, then complete the following screens.

List of Payments - Release/Cancel

Select the Payment(s) that you want to release, by ticking
the box(es) at the left side of the list.

Click on Release.

List Details
List of Payments - Release
Confirmation Details

Check that the list of Payments to be released is correct,
Click on Back if you want to make any changes.
Optionally, you can enter Remarks for each Payment.
When you are satisfied that the Payment details are correct,
enter your authentication details in the Confirmation
Details section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Confirmation Details
if they are not required.
Click on Submit.

Release Acknowledgement

For each Payment that is released you should see a confirmation
message on this screen.
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I release a Batch of Payments (in UK Payments)?
How do I release a file of Payments (in UK Payments)?

Links to glossary
Payment Date

Question : How do I release a Batch of Payments (in UK Payments)?
Answer : Click on UK Payments > Batches > Release Batches
in the Main Menu, then complete the following screens.

List of Batches - Release/Cancel

Select the Batch that you want to release, by clicking on the
radio button at the left side of the list.

Click on Release.

Release Batch
Confirmation Details

Check that the correct Batch has been selected,
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the Batch details are correct,
enter your authentication details in the Confirmation
Details section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Confirmation Details
if they are not required.
Click on Submit.

Release Acknowledgement

You should see a confirmation message on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I release a Payment (in UK Payments)?
How do I release a file of Payments (in UK Payments)?

Links to glossary
Payment Date

Question : How do I release a file of Payments (in UK Payments)?
Answer : Click on UK Payments > EFT Upload > Release Files
in the Main Menu, then complete the following screens.

List of Files - Release/Cancel

Select the file that you want to release, by clicking on the radio button
at the left side of the list.

Click on Release.

List of Files - Release
Confirmation Details

Check that the list of files to be released is correct,
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the file details are correct, enter
your authentication details in the Confirmation Details.
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Confirmation Details
if they are not required.
Click on Submit.

List of Files - Release/Cancel

You should see a confirmation message on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I release a Payment (in UK Payments)?
How do I release a Batch of Payments (in UK Payments)?

Links to glossary
Payment Date, Status (for UK Payments)

Question : How do I create a Payment (in International Payments)?
Answer : Click on International Payments > Payments > Create Payment
in the Main Menu, then complete the following screens.

Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details

Complete the Payment Details, Beneficiary Details,
Beneficiary Account Details, Beneficiary Bank Details and
Additional Details this screen.

Click on Confirm.

Confirm Payment
Confirmation Details

Check that the Payment information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the Payment details are correct,
complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details.
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Confirm.

Payment Acknowledgement

Remember that the Payment may need further approval
before it is processed.
Remember that Payments that are held must be released
before they are processed.

Links to other FAQs
How do I create a Batch of Payments (in International Payments)?
How do I create a list of Payments (in International Payments)?

Links to glossary
Payment Amount, Currency of Amount, Credit Currency, Payment Date, Earliest Value Date,
Agreed FX Rate, Indicative FX Rate, Deal Reference, IBAN, Charges, Please check for SEPA,
Hold

Question : How do I create a Batch of Payments (in International Payments)?
Answer : Click on International Payments > Batches > Create Batch
in the Main Menu, then complete the following screens.

Create Batch
Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details

Complete the Create Batch details, and
complete the Payment Details, Beneficiary
Details, Beneficiary Account Details,
Beneficiary Bank Details and Additional Details
for the first Payment to be added to the Batch.

Click on Add To Batch.

Create Batch
Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details
List Of Payments

The Payment details will be added in the
List of Payments section of this screen.

To add another Payment, complete the
the Payment Details, Beneficiary Details,
Beneficiary Account Details, Beneficiary Bank
Details and Additional Details, and click
on Add To Batch.
You can repeat this process up to a maximum
Batch size of 749 Payments.
When your Batch is complete, click on Confirm.

Common Batch Details
List of Payments
Confirmation Details

Check that the Common Batch Details and
List of Payments information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the details are correct,
complete the Hold and Next Approver fields,
then enter your authentication details in the
Confirmation Details section of the screen (if
applicable – see note below).
Note that BusinessOnline will not prompt for Hold
and/or Next Approver and/or Confirmation
Details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Payments

You should see a confirmation message and a
reference number on this screen
If you do not see a confirmation message, or if you
see an error message, call the BusinessOnline
Help Desk at 0800 121 4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be
released before they are processed.

Links to other FAQs
How do I create a Payment (in International Payments)?
How do I create a list of Payments (in International Payments)?

Question : How do I create a list of Payments (in International Payments)?
Answer : Click on International Payments > Payments > Create Payment
in the Main Menu, then complete the following screens.

Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details

Complete the Payment Details, Beneficiary Details,
Beneficiary Account Details, Beneficiary Bank Details and
Additional Details on this screen, for the first Payment to be
added to the list.
Click on Add To List.

Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details
List Of Payments

The Payment details will be added in the List of Payments
section of this screen. Complete the Hold and Next Approver
Details (if applicable – see note below).
To add another Payment, complete the details in the Payment
Details, Beneficiary Details, Beneficiary Account Details,
Beneficiary Bank Details and Additional Details sections on
this screen and click on Add to List, then complete the Hold and
Next Approver details in the List of Payments section of the
Screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver details if they are not required.
You can repeat this process to add any number of Payments.
When your list is complete, click on Confirm.

List Details
Confirm Payment
Confirmation Details

Payments List

Remember that the Payments may need further approval
before they are processed.
Remember that Payments that are held must be released
before they are processed.

Links to other FAQs
How do I create a Payment (in International Payments)?
How do I create a Batch of Payments (in International Payments)?

Question : How do I amend a Payment (in International Payments)?
Answer : Click on International Payments > Payments > Payments Tracker
in the Main Menu, then complete the following screens.

Transaction Search

Complete the search parameters to find the Payment you
want to amend.

Click on Retrieve.

List of Payments

Select the Payment that you want to amend, by ticking
the box at the left side of the list.

Click on Edit.

Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details

Amend the Payment Details and/or the Beneficiary Details
on this screen.

Click on Confirm.

Confirm Payment
Confirmation Details

Batch Acknowledgement

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121
4209.

Remember that the amended Payment may need further
approval before it is processed.
Remember that Payments that are held must be released
before they are processed.

Links to other FAQs
How do I amend a Payment within a Batch of International Payments?
How do I amend Batch details for a Batch of International Payments?

Links to glossary
Status (for International Payments), Currency of Amount, Credit Currency, Payment Date, Earliest
Value Date, Agreed FX Rate, Indicative FX Rate, Deal Reference, IBAN, Charges, Please check for
SEPA, Hold, Payment Amount

Question : How do I amend a Payment within a Batch of International Payments?
Answer : Click on International Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch containing
the Payment that you want to amend.

Click on Retrieve.

List of Batches

Select the Batch containing the Payment that you want to
amend, by clicking on the radio button at the left side of the list.

Click on Edit.

Common Details of Batch
List of Payments

Select the Payment that you want to amend, by clicking on
the radio button at the left side of the list in the List of
Payments section of the screen.
Click on Modify Payment.

Beneficiary Details
Beneficiary Account Details
Bank Details
Additional Details

Amend the Payment details on this screen.

Click on Update.

Common Details of Batch
List of Payments

Common Batch Details
List of Payments
Confirmation Details

Batch Acknowledgement
List of Payments

You should see a confirmation message and a Batch reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the amended Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I amend a Payment (in International Payments)?
How do I amend Batch details for a Batch of International Payments?

Question : How do I amend Batch details for a Batch of International Payments?
Answer : Click on International Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch you
want to amend.

Click on Retrieve.

List of Batches

Select the Batch that you want to amend, by clicking on
the radio button at the left side of the list.

Click on Edit.

Common Details of Batch
List of Payments

Amend the details within the Common Details of Batch section
of the screen,

Click on Confirm.

Common Batch Details
List of Payments
Confirmation Details

Check that the amended Common Batch Details are correct.
Click on Back if you want to make any changes.
When you are satisfied that the amended Common Batch
Details are correct, complete the Hold and Next Approver
fields, and enter your authentication details in the Confirmation
Details section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Payments

Remember that the amended Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I amend a Payment (in International Payments)?
How do I amend a Payment within a Batch of International Payments?

Question : How do I add a Payment to a Batch of International Payments?
Answer : Click on International Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to add one or more Payments to a Batch, you Copy the original Batch
and then add the Payment(s). This procedure creates a new Batch which includes the additional
Payment(s).
Remember to cancel the original batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch
to which you want to add a Payment.

Click on Retrieve.

List of Batches

Select the Batch to which you want to add a
Payment, by clicking on the radio button at the left
side of the list.
Click on Copy.

Common Payment Details
Variable Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details
List of Payments

Complete details of the additional Payment in the
Variable Payment Details, Beneficiary Account
Details, Beneficiary Bank Details and Additional
Details sections of the screen, then click on Add
to Batch.
You can repeat this process up to a maximum
Batch size of 249 Payments.
When you have finished adding Payments,
click on Confirm.

Common Batch Details
List of Payments
Confirmation Details

Check that the Common Batch Details
information and the List of Payments details are
correct.
Click on Back if you want to make any changes.
When you are satisfied that all of the details are
correct, complete the Hold and Next Approver
fields, and enter your authentication details in the
Confirmation Details section of the screen (if
applicable – see note below).
Note that BusinessOnline will not prompt for Hold
and/or Next Approver and/or Confirmation
Details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Payments

You should see a confirmation message and a
reference number on this screen.
If there is no confirmation message, or if you see
an error message, call the BusinessOnline
Help Desk at 0800 121 4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be
released before they are processed.

Links to other FAQs
How do I remove a Payment from a Batch of International Payments?

Question : How do I remove a Payment from a Batch of International Payments?
Answer : Click on International Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.
Note : To remove one or more Payments from a Batch, you Copy the original Batch and then remove the
Payment(s). This procedure creates a new Batch without the Payment(s) that were removed.
Remember to cancel the original batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch
from which you want to remove a Payment.

Click on Retrieve.

List of Batches

Select the Batch from which you want to remove
a Payment, by clicking on the radio button at the
left side of the list.
Click on Copy.

Common Payment Details
Variable Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details
List of Payments

Select the Payment(s) that you want to remove,
by ticking the box(es) at the left side of the list in
the List of Payments section of the screen.

When you have selected all of the Payments to be
removed, click on Remove Payments.

Common Payment Details
Variable Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details
List of Payments

Check that the Payments you removed no longer
appear in the List of Payments.
Click on Back if you want to make changes.

When you are satisfied that the correct Payments
have been removed, click on Confirm.

Common Batch Details
List of Payments
Confirmation Details

Check that the Common Batch Details information
and the List of Payments details are correct.
Click on Back if you want to make any changes.
When you are satisfied that all of the details are
correct, complete the Hold and Next Approver
fields, and enter your authentication details in the
Confirmation Details section of the screen (if
applicable – see note below).
Note that BusinessOnline will not prompt for Hold
and/or Next Approver and/or Confirmation
Details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Payments

You should see a confirmation message and a
Batch reference number on this screen.
If there is no confirmation message, or if you see
an error message, call the BusinessOnline
Help Desk at 0800 121 4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be
released before they are processed.

Links to other FAQs
How do I add a Payment to a Batch of International Payments?

Question : How do I copy a Payment (in International Payments)?
Answer : Click on International Payments > Payments > Payments Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to Copy a Payment (whether you make any changes or not), the
Copy procedure creates a new Payment in addition to the original one that was copied.
Remember to cancel the original Payment if it is not to be processed.

Transaction Search

Complete the search parameters to find the Payment you
want to copy.

Click on Retrieve.

List of Payments

Select the Payment that you want to copy, by ticking
the box at the left side of the list.

Click on Copy.

Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details

You can amend the Payment details and/or any of the
Beneficiary details on this screen, or else copy all of them
with no amendments.

To proceed, click on Confirm.

Confirm Payment
Confirmation Details

Payment Acknowledgement

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk
at 0800 121 4209.

Remember that the Payment may need further
approval before it is processed.
Remember that Payments that are held must be released
before they are processed.

Links to other FAQs
How do I copy a Batch of International Payments?

Question : How do I copy a Batch of International Payments?
Answer : Click on International Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to Copy a Batch (whether you make any changes or not), the Copy
procedure creates a new Batch in addition to the original one that was copied.
Remember to cancel the original Batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch
that you want to copy.

Click on Retrieve.

List of Batches

Select the Batch that you want to copy, by clicking
on the radio button at the left side of the list.

Click on Copy.

Common Payment Details
Variable Payment Details
Beneficiary Details
Beneficiary Account Details
Beneficiary Bank Details
Additional Details
List of Payments

You can add or remove Payments before you
proceed, or you can copy the Batch without
making any changes.
See the links below for specific guidance about
adding or removing Payments.

To proceed, click on Confirm.

Common Batch Details
List of Payments
Confirmation Details

Check that the Common Batch Details information
and the List of Payments details are correct.
Click on Back if you want to make any changes.
When you are satisfied that all of the details are
correct, complete the Hold and Next Approver
fields, and enter your authentication details in the
Confirmation Details section of the screen (if
applicable – see note below).
Note that BusinessOnline will not prompt for Hold
and/or Next Approver and/or Confirmation Details
if they are not required.
Click on Submit.

Batch Acknowledgement
List of Payments

You should see a confirmation message and a
Batch reference number on this screen.
If there is no confirmation message, or if you see
an error message, call the BusinessOnline
Help Desk at 0800 121 4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be
released before they are processed.

Links to other FAQs
How do I add a Payment to a Batch of International Payments?
How do I remove a Payment from a Batch of International Payments?
How do I copy a Payment (in International Payments)?

Question : How do I cancel a Batch of International Payments?
Answer : Click on International Payments > Batches > Batches Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch that you
want to cancel.

Click on Retrieve.

List of Batches

Select the Batch that you want to cancel, by clicking on
the radio button at the left side of the list.

Click on Cancel.

Batch Details
List of Payments

Check that the details are correct for the Batch that you want
to cancel. Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
Click on Submit.

Cancellation Acknowledgement
List of Payments

You should see a confirmation message and a Batch reference
number on this screen
If the confirmation message is missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I cancel a Payment (in International Payments)?

Links to glossary
Status (for International Payments), Payment Amount, Credit Currency, Payment Date,
Earliest Value Date, Agreed FX Rate, BIC, IBAN

Question : How do I cancel a Payment (in International Payments)?
Answer : Click on International Payments > Payments > Payments Tracker
in the Main Menu, then complete the following screens.

Transaction Search

Complete the search parameters to find the Payment(s) you
want to cancel.

Click on Retrieve.

List of Payments

Select the Payment(s) that you want to cancel, by ticking
the box(es) at the left side of the list.

Click on Cancel.

Cancel Payment

Check that the details are correct for the Payment(s) that you want
to cancel. Click on Back if you want to make any changes.
Optionally, you can enter Remarks for each Payment.
Click on Submit.

Payment Cancelled

For each Payment that is cancelled successfully you should
see a confirmation message and a reference number.
If any confirmation messages are missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I cancel a Batch of International Payments?

Links to glossary
Status (for International Payments), Payment Amount, Payment Date, BIC, IBAN

Question : How do I approve a Payment (in International Payments)?
Answer : Click on International Payments > Approvals > Payments
in the Main Menu, then complete the following screens.

Payment Search

Complete the search parameters to find the Payment(s) you
want to approve.

Click on Retrieve.

List of Payments

Select the Payment(s) that you want to approve, by ticking
the box(es) at the left side of the list.

Click on Approve.

List Details
List of Payments
Confirmation Details

Check that the Payment information is correct.
Click on Back if you want to make any changes.
Optionally, you can enter Remarks for each Payment.
When you are satisfied that the Payment details are correct,
complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details.
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Approval Acknowledgement

Remember that the Payments may need further approval
before they are processed.
Remember that Payments that are held must be released
before they are processed.

Links to other FAQs
How do I approve a Batch of Payments (in International Payments)?

Links to glossary
Approval Reason, Approval Role, BIC, IBAN, Payment Amount, Payment Date, Hold

Question : How do I approve a Batch of Payments (in International Payments)?
Answer : Click on International Payments > Approvals > Batches
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch you
want to approve.

Click on Retrieve.

List of Batches

Select the Batch that you want to approve, by clicking on
the radio button at the left side of the list.

Click on Approve.

Approve Batch
List of Payments
Confirmation Details

Check that the correct Batch has been selected,
Click on Back if you want to make any changes.
When you are satisfied that the Batch details are correct,
complete the Hold and Next Approver fields and enter your
authentication details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Approval Acknowledgement
List of Payments

Remember that the Batch may need further approval
before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I approve a Payment (in International Payments)?

Links to glossary
Approval Reason, Approval Role, BIC, IBAN, Payment Date, Hold, Payment Amount,
Credit Currency, Earliest Value Date, Agreed FX Rate

Question : How do I release a Payment (in International Payments)?
Answer : Click on International Payments > Payments > Release Payments
in the Main Menu, then complete the following screens.

List of Payments

Select the Payment(s) that you want to release, by ticking
the box(es) at the left side of the list.

Click on Release.

List Details
List of Payments - Release
Confirmation Details

Release Acknowledgement

You should see a confirmation message on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I release a Batch of Payments (in International Payments)?

Links to glossary
Payment Amount, Payment Date, BIC, IBAN

Question : How do I release a Batch of Payments (in International Payments)?
Answer : Click on International Payments > Batches > Release Batches
in the Main Menu, then complete the following screens.

List of Batches – Release/Cancel

Select the Batch that you want to release, by clicking on the
radio button at the left side of the list.

Click on Release.

Release Batch
Confirmation Details

Check that the correct Batch has been selected,
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the Batch details are correct,
enter your authentication details in the Confirmation
Details section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Confirmation
Details if they are not required.
Click on Submit.

Release Acknowledgement

You should see a confirmation message on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I release a Payment (in International Payments)?

Links to glossary
Payment Amount, Payment Date

Question : How do I create a Batch of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > BACS Multi Fund Transfers > Create BACS
in the Main Menu, then complete the following screens.

Create BACS
Payment Details

Complete the Create BACS details, and complete the
Payment Details for the first Payment to be added to the Batch.

Click on Add To Batch.

Create BACS
Payment Details
List of Payments

The Payment details will be added in the List of Payments
section of this screen.
To add another Payment, complete the details in the Payment
Details section of the screen, and click on Add to Batch.
You can repeat this process up to a maximum Batch size
of 749 Payments.
When your Batch is complete, click on Confirm.

Batch Details
List of Payments
Confirmation Details

Check that the Batch Details and List of Payments
information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the details are correct, complete
the Hold and Next Approver fields, then enter your
authentication details in the Confirmation Details
section of the screen (if applicable – see note below)
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Payments

Remember that the Batch may need further approval
before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I upload a file of BACS Payments?

Links to glossary
BACS ID, Release Date, Earliest Value Date, Beneficiary Nickname,
Transaction Code, Hold

Question : How do I upload a file of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > File Upload
in the Main Menu, then complete the following screens.

Upload BACS Multi Funds Transfer File

Complete the file details on this screen.
Optionally, you can add File Remarks.
Click on Continue.

File Upload Details
Confirmation Details

Check that the file details are correct,
Click on Back if you want to make any changes.
Attach the file to be uploaded by clicking on Browse,
navigating to the file, highlighting it and clicking on Open.
Complete the Hold and Next Approver fields, and enter your
authorisation details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or
Next Approver and/or Confirmation Details if they are not
required.
Before clicking on Submit, check that the Attach File field is
still populated. If necessary, browse and select the file again.
Click on Submit.

Upload BACS Multi Funds Transfer File

You should see a confirmation message and a reference
number.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk
at 0800 121 4209.

Remember that the file may need further approval
before it is processed.
Remember that files that are held must be released
before they are processed.

Links to other FAQs
How do I create a Batch of BACS Payments?
What file formats can I upload to BusinessOnline?

Links to glossary
Release Date, Hold

Question : How do I amend a Payment within a Batch of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > BACS Multi Fund Transfers > BACS Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch containing
the Payment that you want to amend.

Click on Retrieve.

List of Batches

Select the Batch containing the Payment that you want to
amend, by clicking on the radio button at the left side of the list.

Click on Edit.

Edit Batch
List of Payments

Select the Payment that you want to amend, by clicking on
the radio button at the left side of the list in the List of
Payments section of the screen.
Click on Modify Payment.

Modify Payment

Amend the Payment details on this screen.

Click on Update.

Edit Batch
List of Payments

Batch Details
List of Payments
Confirmation Details

Batch Acknowledgement
List of Payments

You should see a confirmation message and a Batch Id
on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the amended Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I amend Batch details for a Batch of BACS Payments?

Links to glossary
Status (for BACS), BACS ID, Release Date, Earliest Value Date,
Beneficiary Nickname, Transaction Code, Hold

Question : How do I amend Batch details for a Batch of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > BACS Multi Fund Transfers > BACS Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch you
want to amend.

Click on Retrieve.

List of Batches

Select the Batch that you want to amend, by clicking on
the radio button at the left side of the list.

Click on Edit.

Edit Batch
List of Payments

Amend the Batch details within the Edit Batch section
of the screen,

Click on Confirm.

Batch Details
List of Payments
Confirmation Details

Check that the amended Batch Details are correct.
Click on Back if you want to make any changes.
When you are satisfied that the amended Batch Details are
correct, complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Batch Acknowledgement
List of Payments

You should see a confirmation message and a Batch Id
on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the amended Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I amend a Payment within a Batch of BACS Payments?

Links to glossary
Status (for BACS), BACS ID, Release Date, Earliest Value Date,
Beneficiary Nickname, Transaction Code, Hold

Question : How do I add a Payment to a Batch of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > BACS Multi Fund Transfers > BACS Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to add one or more Payments to a Batch, you Copy the original
Batch and then add the Payment(s). This procedure creates a new Batch which includes the additional
Payment(s).
Remember to cancel the original batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch to which
you want to add a Payment.

Click on Retrieve.

List of Batches

Select the Batch to which you want to add a Payment, by
clicking on the radio button at the left side of the list.

Click on Copy.

Batch Details
Payment Details
Payment Details

Complete details of the additional Payment in the (higher)
Payment Details section of the screen, then click on
Add to Batch.
You can repeat this process up to a maximum Batch size
of 749 Payments.
When you have finished adding Payments, click on Confirm.

Batch Details
List of Payments
Confirmation Details

Check that the Batch Details information and the List of
Payments details are correct.
Click on Back if you want to make any changes.
When you are satisfied that all of the details are correct,
complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details
section of the screen (if applicable – see note below)
Note that BusinessOnline will not prompt for Hold and/or
Next Approver and/or Confirmation Details if they are not
required.
Click on Submit.

Batch Acknowledgement
List of Payments

You should see a confirmation message and a Batch Id
on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121
4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I remove a Payment from a Batch of BACS Payments?

Links to glossary
Status (for BACS), BACS ID, Release Date, Earliest Value Date,
Beneficiary Nickname, Transaction Code, Hold

Question : How do I remove a Payment from a Batch of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > BACS Multi Fund Transfers > BACS Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to remove one or more Payments from a Batch, you Copy the
original Batch and then remove the Payment(s). This procedure creates a new Batch without the
Payments that were removed.
Remember to cancel the original Batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch from which
you want to remove a Payment.

Click on Retrieve.

List of Batches

Select the Batch from which you want to remove a Payment,
by clicking on the radio button at the left side of the list.

Click on Copy.

Batch Details
Payment Details
Payment Details

Check that the Payments you removed no longer appear in
the (lower) Payment Details list.
Click on Back if you want to make changes.
When you are satisfied that the correct Payments have been
removed, click on Confirm.

Batch Details
List of Payments
Confirmation Details

Batch Acknowledgement
List of Payments

You should see a confirmation message and a Batch Id
on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121
4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I add a Payment to a Batch of BACS Payments?

Links to glossary
Status (for BACS), BACS ID, Release Date, Earliest Value Date,
Beneficiary Nickname, Transaction Code, Hold

Question : How do I copy a Batch of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > BACS Multi Fund Transfers > BACS Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to Copy a Batch (whether you make any changes or not), the
Copy procedure creates a new Batch in addition to the original one that was copied.
Remember to cancel the original batch if it is not to be processed.

Batch Search

Complete the search parameters to find the Batch that you
want to copy.

Click on Retrieve.

List of Batches

Select the Batch that you want to copy, by clicking on
the radio button at the left side of the list.

Click on Copy.

Batch Details
Payment Details
Payment Details

Batch Details
List of Payments
Confirmation Details

Batch Acknowledgement
List of Payments

You should see a confirmation message and a Batch Id
on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121
4209.

Remember that the Batch may need further
approval before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I add a Payment to a Batch of BACS Payments?
How do I remove a Payment from a Batch of BACS Payments?
How do I cancel a Batch of BACS Payments?

Links to glossary
Status (for BACS), BACS ID, Release Date, Earliest Value Date,
Transaction Code, Hold

Question : How do I cancel a Batch of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > BACS Multi Fund Transfers > BACS Tracker
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch that you
want to cancel.

Click on Retrieve.

List of Batches

Select the Batch that you want to cancel, by clicking on
the radio button at the left side of the list.

Click on Cancel.

Cancel Batch
List of Payments

Batch Details
List of Payments

Check that the details are correct for the Batch that you want
to cancel. Click on Back if you want to make any changes.

Click on Submit.

Cancellation Acknowledgement
List of Payments

You should see a confirmation message on this screen
If the confirmation message is missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I copy a Batch of BACS Payments?

Links to glossary
Status (for BACS), BACS ID, Release Date, Earliest Value Date,
Transaction Code

Question : How do I approve a Batch of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > Approvals > Batches
in the Main Menu, then complete the following screens.

Batch Search

Complete the search parameters to find the Batch you
want to approve.

Click on Retrieve.

List of Batches

Select the Batch that you want to approve, by clicking on
the radio button at the left side of the list.

Click on Approve.

Approve Batch
List of Payments
Confirmation Details

Check that the correct Batch has been selected,
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the Batch details are correct,
complete the Hold and Next Approver fields, and enter your
authentication details in the Confirmation Details
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Approval Acknowledgement
List of Payments

Remember that the Batch may need further approval
before it is processed.
Remember that Batches that are held must be released
before they are processed.

Links to other FAQs
How do I approve a file of BACS Payments?

Links to glossary
Approval Reason, Approval Role, Release Date, Earliest Value Date,
BACS ID, Hold

Question : How do I approve a file of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > Approvals > Approvals
in the Main Menu, then complete the following screens.

List of Files for Approval

Select the file that you want to approve, by clicking on the radio
button at the left side of the list.

Click on Approve.

List of Files - Approve
Confirmation Details

Check that the file details are correct.
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the file details are correct,
Complete the Hold and Next Approver fields, and enter
your authentication details in the Confirmation Details.
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Approval Acknowledgement

You should see a confirmation message on this screen.
If the confirmation message is missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Remember that the file may need further approval
before it is processed.
Remember that files that are held must be released
before they are processed.

Links to other FAQs
How do I approve a Batch of BACS Payments?

Links to glossary
Status (for BACS), Release Date, Earliest Value Date, Hold

Question : How do I release a Batch of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > BACS Multi Fund Transfers > Release BACS
in the Main Menu, then complete the following screens.

List of Batches - Release/Cancel

Select the Batch that you want to release, by clicking on the
radio button at the left side of the list.

Click on Release.

Release Batch
Confirmation Details

Check that the correct Batch has been selected,
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the Batch details are correct,
enter your authentication details in the Confirmation
Details section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Confirmation
Details if they are not required.
Click on Submit.

Release Acknowledgement

You should see a confirmation message on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I release a file of BACS Payments?

Links to glossary
Release Date

Question : How do I release a file of BACS Payments?
Answer : Click on BACS Multi Fund Transfers > Release Files
in the Main Menu, then complete the following screens.

List of Files - Release/Cancel

Select the file that you want to release, by clicking on the radio
button at the left side of the list.

Click on Release.

List of Files - Release
Confirmation Details

Check that the list of files to be released is correct,
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the file details are correct, enter
your authentication details in the Confirmation Details.
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Confirmation
Details if they are not required.
Click on Submit.

No heading on this screen

You should see a confirmation message on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I release a Batch of BACS Payments?

Links to glossary
Status (for BACS), Release Date, Earliest Value Date

Question : How do I create a Standing Order?
A Standing Order can be created up to 3 Business Banking Days before the payment is due to be taken from
your account.
Answer : Click on Standing Orders > Standing Orders > Create Standing Orders
in the Main Menu, then complete the following screens.

Create Standing Order

Complete the From Account, Beneficiary and payment details
on this screen.
Click on Confirm.

Confirm Standing Order
Confirmation Details

Check that the Standing Order information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the Standing Order details are
correct, complete the Hold and Next Approver fields, and
enter your authentication details in the Confirmation
Details section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Standing Order Acknowledgement

Provided the Standing Order is submitted successfully you
should see a confirmation message and a reference number.
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Remember that the Standing Order may need further
approval before it is processed.
Remember that Standing Orders that are held must be
released before they are processed.

Links to other FAQs
How do I amend a Standing Order?
How do I copy a Standing Order?
How do I cancel a Standing Order?

Links to glossary
First Payment Amount, Regular Payment Amount, Final Payment Amount, Until Further Notice,
Frequency, Number of Instalments, Hold

Question: How do I amend a Standing Order?

Answer: A Standing Order payment cannot be amended. If any of the details for a Standing Order
payment are incorrect please follow these steps to cancel the Standing Order payment and then
“create” a new Standing Order payment with the required details.

Links to other FAQs
How do I create a Standing Order?
How do I copy a Standing Order?
How do I cancel a Standing Order?

Links to glossary
Status (for Standing Orders), First Payment Amount, Regular Payment Amount, Final Payment
Amount, Until Further Notice, Frequency, Number of Instalments, Hold

Question : How do I copy a Standing Order?
Answer : Click on Standing Orders > Standing Orders > Standing Orders Tracker
in the Main Menu, then complete the following screens.
Note : When you use this procedure to Copy a Standing Order (whether you make any changes or not),
the Copy procedure creates a new Standing Order in addition to the original one that was copied.
Remember to cancel the original Standing Order if it is not to be processed.

Standing Orders Search

Complete the search parameters to find the Standing Order
that you want to copy.

Click on Retrieve.

List of Standing Orders

Select the Standing Order that you want to copy, by
ticking the box at the left side of the list.

Click on Copy.

Copy Standing Order

You can amend the Standing Order details on this screen,
or else copy all of them with no amendments.

Click on Confirm.

Confirm Standing Order
Confirmation Details

Check that the Standing Order information is correct.
Click on Back if you want to make any changes.
When you are satisfied that the Standing Order
details are correct, complete the Hold and Next Approver
fields, and enter your authentication details in the
Confirmation Details section of the screen (if applicable –
see note below).
Note that BusinessOnline will not prompt for Hold and/or
Next Approver and/or Confirmation Details if they are not
required.
Click on Submit.

Standing Order Acknowledgement

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at
0800 121 4209

Remember that the Standing Order may need
further approval before it is processed.
Remember that Standing Orders that are held must be
released before they are processed.

Links to other FAQs
How do I create a Standing Order?
How do I amend a Standing Order?
How do I cancel a Standing Order?

Links to glossary
Status (for Standing Orders), First Payment Amount, Regular Payment Amount, Final Payment
Amount, Until Further Notice, Frequency, Number of Instalments, Hold

Question: How do I cancel a Newly Created Standing Order?
NB: Click here to cancel an Existing Standing Order.
Standing Orders can be cancelled up to 4pm on the Business Banking Day before the due date. Any payments
cancelled after this time may still be paid.
Answer : Click on Standing Orders > Standing Orders > Standing Orders Tracker
in the Main Menu, then complete the following screens.

Standing Orders Search

Complete the search parameters to find the Standing Order
that you want to cancel.
Click on Retrieve.

List of Standing Orders

Select the Standing Order(s) that you want to cancel, by
ticking the box(es) at the left side of the list.
Click on Cancel.

Cancel Standing Order

Check that the details are correct for the Standing Order(s) that
you want to cancel.
Click on Back if you want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the details are correct for the
Standing Order(s) that you want to cancel, click on Submit.

Cancellation Acknowledgement

You should see a confirmation message on this screen.
If there is no confirmation message, or if you see an error message,
Call the BusinessOnline Help Desk on 0800 121 4209

Links to other FAQs
How do I create a Standing Order?
How do I amend a Standing Order?
How do I copy a Standing Order?

Links to glossary
Status (for Standing Orders), First Payment Amount, Regular Payment Amount,
Final Payment Amount, Until Further Notice, Frequency, Number of Instalments

Question: How do I cancel an Existing Standing Order?
NB: Click here to cancel a Newly Created Standing Order.
Standing Orders can be cancelled up to 4pm on the Business Banking Day before the due date. Any payments
cancelled after this time may still be paid.
Answer : Click on Accounts Information > Operative Accounts
in the Main Menu, then complete the following screens.

Operative Accounts Summary

This screen displays a list of Operative accounts.
Optionally you can filter the list by selecting a specific Subsidiary or
Division from the drop down menu near to the top of the screen, or by
keying details of your target account into the Account Search field and
clicking on Retrieve.
Select the Account for the Standing Order you want to cancel, by
clicking on the radio button at the left side of the list.
Select Standing Orders from the drop down menu labelled More
Actions
At the bottom of the screen then, click on GO.

Standing Order Summary

This screen displays a list of Standing Orders.
Select the Standing Order that you want to cancel, by clicking on the
radio button at the left side of the list.
Click on Cancel Standing Order.

Standing Order – Cancellation
Details

Check that the details are correct for the Standing Order that you want
to cancel. Click on back if you want to make any changes.
When you are satisfied that the details are correct for the Standing
Order
that you want to cancel,
Click on Submit.

Cancellation Acknowledgement

You should see a confirmation message on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I create a Standing Order?
How do I amend a Standing Order?
How do I copy a Standing Order?

Links to glossary
Status (for Standing Orders), First Payment Amount, Regular Payment Amount,
Final Payment Amount, Until Further Notice, Frequency, Number of Instalments

Question : How do I approve a Standing Order?
Answer : Click on Standing Orders > Approvals > Standing Orders
in the Main Menu, then complete the following screens.

Standing Order Search

Complete the search parameters to find the Standing Order(s)
you want to approve.
Click on Retrieve.

List of Standing Orders

Select the Standing Order(s) that you want to approve, by
ticking the box(es) at the left side of the list.
Click on Approve.

Approve Standing Orders
Confirmation Details

Check that the Standing Order information is correct.
Click on Back if you want to make any changes.
Optionally, you can enter Remarks for each Standing Order.
When you are satisfied that the Standing Order details are
correct, complete the Next Approver field if applicable, and enter
your authentication details in the Confirmation Details.
section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Hold and/or Next
Approver and/or Confirmation Details if they are not required.
Click on Submit.

Approval Acknowledgement

For each Standing Order that is approved successfully you
should see a confirmation message and a reference number.
If any confirmation messages are missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Remember that the Standing Order(s) may need further
approval before they are processed.
Remember that Standing Orders that are held must be
released before they are processed.

Links to other FAQs
How do I release a Standing Order?

Links to glossary
Approval Reason, Approval Role, First Payment Amount, Regular Payment Amount,
Final Payment Amount, Until Further Notice, Frequency, Number of Instalments

Question : How do I release a Standing Order?
Answer : Click on Standing Orders > Standing Orders > Release Standing Orders
in the Main Menu, then complete the following screens.

List of Standing Orders - Release/Cancel

Select the Standing Order(s) that you want to release, by
ticking the box(es) at the left side of the list.
Click on Release.

List Details
Release Standing Orders
Confirmation Details

Check that the list of Standing Orders to be released is correct.
Click on Back if you want to make any changes.
Optionally, you can enter Remarks for each Standing Order.
When you are satisfied that the Standing Order details are
correct, enter your authentication details in the Confirmation
Details section of the screen (if applicable – see note below).
Note that BusinessOnline will not prompt for Confirmation
Details if they are not required.
Click on Submit.

Release Acknowledgement

You should see a confirmation message on this screen
If you do not see a confirmation message, or if you see an error
message, call the BusinessOnline Help Desk at 0800 121 4209.

Links to other FAQs
How do I approve a Standing Order?

Links to glossary
First Payment Date, Regular Payment Amount, Frequency

Question : How do I create a Beneficiary?
Answer : Click on Beneficiary Maintenance > Create Beneficiary
in the Main Menu, then complete the following screens.

Create Beneficiary
Account and Payment Details
Additional Details

Select the Beneficiary Type from the drop down menu in the
Create Beneficiary section of the screen, then complete the
details in the Account and Payment Details and
Additional Details sections.
Click on Create.

Confirm Beneficiary Details
Account and Payment Details
Additional Details

Check that the Beneficiary information is correct,
Click on Back if you want to make any changes.
When you are satisfied that the Beneficiary details are
correct, click on Submit.

Beneficiary Details
Account and Payment Details
Additional Details

Provided the Beneficiary is added successfully you
should see a confirmation message and a reference number.
If you do not see a confirmation message, or if you see an
error message, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I upload a file of Beneficiaries?
How do I delete a Beneficiary?

Links to glossary
Beneficiary Type, Sort Code, BIC, IBAN

Question : How do I upload a file of Beneficiaries?
Answer : Click on Beneficiary Maintenance > Beneficiary Upload > Upload
in the Main Menu, then complete the following screens.

Upload Beneficiary File

Complete the file details on this screen.
Optionally, you can add File Remarks.
Click on Continue.

Upload Beneficiary File

You should see a confirmation message and a reference
number on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I create a Beneficiary?

Links to glossary

Question : How do I view details of a Beneficiary?
Answer : Click on Beneficiary Maintenance > Search Beneficiary
in the Main Menu, then complete the following screens.

Search Beneficiary

Complete the search parameters to find the Beneficiary
that you want to view.

Click on Retrieve.

List of Beneficiaries

Click on the Ben.ID for the Beneficiary that you want to view.

Beneficiary Details
Account and Payment details
Additional Details

The Beneficiary details are displayed on this screen.

Links to other FAQs
How do I view details of a file of Beneficiaries?

Links to glossary
Ben ID, Beneficiary Type, BIC, IBAN

Question : How do I view details of a file of Beneficiaries?
Answer : Click on Beneficiary Maintenance > Beneficiary Upload > Status Enquiry
in the Main Menu, then complete the following screens.

Status Enquiry

Complete the search parameters to find the file of
Beneficiaries that you want to view.

Click on Retrieve.

Status Enquiry Results

Select the File that you want to view, by clicking
on the radio button at the left side of the list.

Click on Details.

Details
History

The File details are displayed on this screen.
Click on the File Name to see the contents of the file that
was uploaded.

Links to other FAQs
How do I view details of a Beneficiary?

Links to glossary
Status (for file of Beneficiaries)

Question : How do I delete a Beneficiary?
Answer : Click on Beneficiary Maintenance > Search Beneficiary
in the Main Menu, then complete the following screens.

Search Beneficiary

Complete the search parameters to find the Beneficiary
that you want to delete.
Click on Retrieve.

List of Beneficiaries

Select the Beneficiary or Beneficiaries that you want to
delete, by ticking the box(es) at the left side of the list.
Click on Delete.

Delete Beneficiary

Check that the details are correct for the Beneficiary or
Beneficiaries that you want to delete. Click on Back if you
want to make any changes.
Optionally, you can enter Remarks.
When you are satisfied that the Beneficiary details are
correct, click on Submit.

List of Beneficiaries

For each Beneficiary that is deleted successfully you should
see a confirmation message and an ID number.
If any confirmation messages are missing, or if you see any
error messages, call the BusinessOnline Help Desk
at 0800 121 4209.

Links to other FAQs
How do I create a Beneficiary?

Links to glossary
Beneficiary Type, Sort Code, BIC, IBAN

Question : How do I find information about Financial Activities?
Answer : Click on Enquiry Facility > Activities
in the Main Menu, then complete the following screens.

Activities

Click on Detailed Transaction Enquiry.

Transaction Based Enquiry

Enter the search parameters for the Transaction you want
to find.
Click on Retrieve.

Transaction List

Select the Transaction that you want to view by clicking on the
Reference ID (or the Batch ID for a Batch).

Transaction Details

Transaction information is displayed in this screen,
or, if your enquiry relates to a Batch, then details are shown under :
Batch Details
List of Payments

Links to other FAQs
How do I find information about non-financial Activities?

Links to glossary
Network, User ID

Question : How do I find information about non-financial Activities?
Answer : Click on Enquiry Facility > Activities
in the Main Menu, then complete the following screens.

Activities

Click on Detailed Activity Enquiry.

Search Activities

Enter the search parameters for the Activity you want to find.

Click on Retrieve.

Activity List

Select the Activity that you want to view by clicking on the radio
button at the left side of the list.
Click on View Activity Details.

Activity Details

Activity information is displayed in this screen.

Links to other FAQs
How do I find information about financial Activities?

Links to glossary
User ID

Question : How do I change my password?
Answer : Click on Personal Preferences > Change Password
in the Main Menu, then complete the following screens.

Change Password

Enter details of you old and new Passwords on this screen.

Click on Update.

Change Password

You should see a confirmation message on this screen.
If there is no confirmation message, or if you see an error
message, call the BusinessOnline Help Desk
at 0800 121 4209.

Token Replacement

Q: Why has a hyperlink appeared at the top of my dashboard?
A: As tokens near the end of life they must be replaced. Once a token has reached this stage a hyperlink
will appear under a new section on the dashboard called “Token Status”.
Q: What is a hyperlink?
A: When a token requires to be replaced in the token status section, a hyperlink will appear on the
right. If you click here to view token status, this will take you directly to the start of the process.
Q: Why is the Token Status Section not on my Corporate Users dashboard?
A: Corporate Users are unable to order replacement tokens. Only Corporate Administrators will have
access to the Token Status Section.
Q: How long will my new token last for?
A: Dependant on usage approximately 5 Years.

Q: Can I order new tokens for all of our Corporate Administrators and Corporate Users
simultaneously?
A: No, only one token at a time can be reordered. However once the order process is complete any
additional tokens required can be ordered.

Q: Can I replace my own token?
A: Yes, Corporate Administrators can replace their own token if it is nearing the end of life or has a
low battery.
Q: Can I replace a token for another Corporate Administrator?
A: No
Q: I am a Corporate Administrator and I have lost my token, how can I replace it?
A: Call the BusinessOnline Helpdesk on 0800 121 4209 or (+44) 141 248 4855 if calling from outside
the UK. The BusinessOnline Helpdesk is open Monday to Friday 08:00 – 18:00

Q: How do I order a token that needs replaced?
A: A guide has been provided at https://secure.cbonline.co.uk/app-bol/app-document-repository If you
require any assistance, please contact the BusinessOnline Helpdesk on 0800 121 4209 or (+44) 141 248
4855 if calling from outside the UK. The BusinessOnline Helpdesk is open Monday to Friday 08:00 –
18:00
Q: What do I do with the old token?
A: The token must be disposed of in an appropriate way. Clydesdale and Yorkshire Banks offer a free service to
BusinessOnline customers to dispose of Security Devices that is in accordance with the Waste Electrical and
Electronic Equipment Directive (January 2007). To dispose of your Security Device simply send it in an envelope
to the following freepost address;
Freepost RSLC-CGAT-HAJT
pp SH15
BT Operate
Phoenix House
Milton Keynes

MK9 1BE
Q: How long does it take for the token to be delivered?
A: Tokens are normally delivered within 3 to 5 business days.
Q: I am the sole User, how do I make payments when my token is due for renewal?
A: If your token is being replaced for low battery then your token will work as normal until the new
token is assigned. If it is lost or damaged your relationship manager will be happy to assist you until the
new token is assigned.
Q: Which address will the token be delivered to?
A: When replacing a token the delivery address will be the registered business address.
Q: Can I order a replacement token and keep using my existing token?
A: Yes and NO:
Yes - Tokens which have a low battery can still be used until the new token is assigned.
No – Tokens which are lost or damaged cannot be used after a replacement is ordered for security
reasons.
Q: Can I order a token for any Corporate User who has a damaged/lost/ low battery token?

A: Any Corporate Administrator can replace a token for Corporate User, if it is damaged/lost/low
battery.
Q: Can I order a token for any Corporate Administrator who has a damaged/lost/low battery token?
A: No, a Corporate Administrator can only replace a damaged/lost/low battery token for a Corporate
User.
Q: I replaced a lost token, which I have now found can I use it?
A: No for security reasons all tokens which are lost are immediately blocked.
Q: I replaced a damaged token, can I use it?
A: No for security reasons all tokens which are replaced as Damaged are immediately blocked.
Q: Where do I find the serial number for the token?
A: The serial number for a token can be found on the back. It is 10 digits long and is preceded with an
S/N.
Q: I am a Corporate Administrator; can I replace my own token?
A: Yes a Corporate Administrator can replace their token if it is near end of life or has a low battery.

Glossary
Access for Account

No Access means that the User will not be able to see the account.
Enquiry means that the User has 'read only' access to the account.
Transact means that the User can process transactions on the account.

Access Level

Access Level for a Pool of accounts can be either View Only or View and Modify.
Users who have View Only access can view consolidated and individual balances for
accounts in the Pool.
Users with View and Modify access can also modify Pool properties such as linked
accounts and linked Users.
By default the User who creates a Pool is provided with View and Modify access.

Account Currency

The currency type, identified by three character ISO (International Organization for
Standardization) identifier – for example GBP for UK Pounds or EUR for Euros.

Account ID

A number which identifies a bank account.

Account Name

The name of a bank account in the Bank's records.
For convenience an account may also be given a Nickname, to make it easier to
identify on BusinessOnline screens.

Account Nickname

Account Nickname is a name given to a bank account by the Corporate
Administrator.

Account Number

A number which identifies a bank account.

Account Pooling

Accounts can be pooled (consolidated) in BusinessOnline for information purposes.
Where a set of accounts is pooled, Users can view consolidated information about
balances and accrued interest at Pool level.

Account Search

Enter the Account Number or the Account Nickname to search for an account.

Account Transaction
Access

Displays the transaction types that a User can process.

Account Type

Each bank account is categorised by BusinessOnline as :
CURRENT A/C or
LOANS or
SAVING BANK A/C or
TERM DEPOSIT

Accounts Information

Accounts Information is a Main Menu option in BusinessOnline that enables Users
to find information about bank accounts, including information about balances, accrued
interest, transactions, standing orders, direct debits and foreign currency deals.

Accounts Linked to the
Division

Specifies the Account Number(s) and Subsidiary ID(s) of accounts linked to a
Division.

Accounts Search

Enter the Account Number or the Account Nickname to search for an account.

Accrued Interest

The value interest accrued but not applied at the As of Date/Time.

Action

The previous action performed by the Corporate Administrator on this Record.

Action By

The User ID of the User who carried out an action affecting the Status of a payment or
batch.

Action Date/Time

The date and time of an action affecting the Status of a payment or batch.

Action Remarks

Remarks which may be entered (optionally) by a person who carries out an action
affecting the Status of a payment or batch or standing order. These remarks may be
used to explain the reason for the action, or to make comments.

Actioned By

The User ID of the User who carried out an action affecting the Status of a payment or
batch.

Actioned Date/Time

The date and time when an activity took place.

Activity Date Range

The earliest and latest dates within a range of Activity Dates.
Enter the From and To Activity Dates in order to search for Activity Dates within the
range.

Activity Date/Time

Date and time on when an activity took place.

Activity Description

Description of an activity carried out by a User.

Administration

Administration is a Main Menu option in BusinessOnline that enables Corporate
Administrators to set up, organise and maintain details of Users and bank accounts,
including access controls, limits and Approval processes.

Agreed FX Rate

Rate of exchange that is agreed with the Bank for a foreign currency deal that is
booked.

Allow Login Between

List of days and times when a User ID is permitted to log in to BusinessOnline.

Amount Range

The lowest and highest values in a range of Amounts.
Enter the From and To Amount values in order to search for Amounts within the
range.

Approval Reason

The reason for approval. If you are searching for a payment or Batch and you do not
know the Approval Reason, you can select All from the drop down menu.

Approval Required

Values are Yes if approval is required, or No if approval is not required.

Approval Role

Available Approval Roles are Approver, Senior Approver and Final Approver.

Approvals Required

The number of approvals that are required in order to effect a transaction or Service
Request.

Approver

A User who is enabled to approve transactions.

As of Date/Time

The date and time which applies to account details (such as balances and accrued
interest) displayed in BusinessOnline.

Attach File

The name of a file to be uploaded to BusinessOnline.

Attachment

Where a secure message has an attachment, a paper clip icon is shown in the
Attachment field. If there is no attachment, the Attachment field contains a hyphen.

Available Balance

The Current Balance plus any overdraft facility available on the account.

BACS (or Bacs)

BACS (previously called Bankers' Automated Clearing Services) is an organisation that
processes electronic payments within the UK.

BACS & CHAPS
Payments Module
(BusinessOnline
functionality)

An optional module that provides BACS (Multi-Fund Transfer) and CHAPS Payment
functionality.

BACS Credit

BACS Credits (or BACS Direct Credits) are mainly used for paying wages and
salaries - but they can be used for any payments into UK bank accounts.

BACS Debit

A BACS Debit (Direct Debit) is a debit used to collect a payment in accordance with
an instruction from a customer to their bank or building society authorising an
organisation to collect payments from their account.

BACS Direct Credit

BACS Credits (or BACS Direct Credits) are mainly used for paying wages and
salaries - but they can be used for any payments into UK bank accounts.

BACS ID

Unique BACS scheme level identifier for a BACS User.

BACS ID Range

The lowest and highest values in a range of BACS IDs.
Enter the From and To BACS ID values in order to search for BACS IDs within the
range.

BACS Multi Fund
Transfers

BACS Multi Fund Transfers is a Main Menu option in BusinessOnline that enables
Users to process BACS Credits or BACS Debits (Direct Debits), either by creating
batches of BACS transactions within BusinessOnline or by uploading files containing
BACS transactions to BusinessOnline.
Click on this link for further information about Working with BACS Multi Fund
Transfers.

Base Module
(BusinessOnline
functionality)

The basic BusinessOnline service package enabling internal transfers, external
payments and batch payments.

Batch

A Batch of transactions in BusinessOnline contains either :
 A single credit, together with one or more debits, or
 A single debit, together with one or more credits.
User actions (such as Submit and/or Approve and/or Hold and/or Release) are
applied at the same time to all of the transactions in the Batch.

Batch ID

A unique identifier allocated to a Batch by BusinessOnline.

Batch ID Range

The lowest and highest values in a range of Batch IDs.
Enter the From and To Batch ID values in order to search for Batch IDs within the
range.

Batch Total

The total value of payments contained within a Batch, or the currency type and total
value of transactions contained within a Batch.

Ben ID

A unique identifier assigned to a Beneficiary by BusinessOnline.

Beneficiary

A party who is credited or who is to be credited with the value of a payment

Beneficiary Account
Number

A number which identifies a beneficiary bank account.

Beneficiary Address

The address of a Beneficiary.
In some cases the City and Country parts of the address are completed in separate
fields.

Beneficiary BIC

The Beneficiary's Bank Identifier Code. It may be used for international payments,
and it is generally 8 or 11 characters long.

Beneficiary City

The city name within a Beneficiary address.

Beneficiary Country

The country name within a Beneficiary address.

Beneficiary Maintenance

Beneficiary Maintenance is a Main Menu option in BusinessOnline that enables
Users to create and maintain payment details for Beneficiaries who are to receive
payments via BusinessOnline.
Beneficiary details may be key entered to BusinessOnline, or files of Beneficiary
details may be uploaded.
Domestic (UK) or International Beneficiaries may be created and maintained.

Beneficiary Name

The name of a party who is credited or who is to be credited with the value of a
payment. Usually the Beneficiary Name is the Beneficiary's 'bank account name'.
For convenience a Beneficiary may also be given a Beneficiary Nickname, to make it
easier to identify on BusinessOnline screens.

Beneficiary Nickname

A name given to a Beneficiary by a User.
Note that for each Corporate, each Beneficiary Nickname used in BusinessOnline
must be unique. A Corporate cannot allocate the same Nickname to more than one
Beneficiary.

Beneficiary Sort Code

Six digit sort code of Beneficiary bank account.

Beneficiary Type

Options are Domestic or International.

BIC

Bank Identifier Code. It may be used for international payments, and it is generally 8
or 11 characters long.

Cancellation Date

The date when a Direct Debit instruction was cancelled.

Cancelled Date

The date when a Standing Order was cancelled.

Challenge/Response
Code

To confirm details of certain transactions, BusinessOnline will generate a Challenge
Code of between 1-10 digits and present it on screen. For security reasons the
Challenge Code will be based on an element of the transaction or user credentials.
That Challenge Code then has to be entered into the Security Device. Based on the
code entered, the Security Device will then generate an 8-digit Response Code that
has to be entered into the corresponding field within the BusinessOnline screen.

CHAPS

Clearing House Automated Payments System. This is a network operated by UK
banks to enable same day payments in sterling.

Charges

Refers to arrangements to pay charges for International Payments.
OUR means that all charges are to be paid by the sender of the payment.
SHA means that the sender and the Beneficiary will share the charges.
BEN means that all charges are to be paid by the Beneficiary.
Charging constraints for SWIFT payments within the European Economic Area (EEA)
are :




Charges option ‘BEN’ must not be used
Charges option ‘OUR’ may only be used for payments involving a currency
conversion – for example GBP to be sent in EUR
Charges option ‘SHA’ may be used for any payment

Cheque Number

Six digit serial number identifying a cheque.

Cheque Range

The lowest and highest values in a range of Cheque Serial Numbers.
Enter the From and To serial numbers in order to specify the range or search within the
range.

Cheque Serial Number

Six digit serial number identifying a cheque.

City

The City name within an address.

Corp ID

A unique identifier assigned to a Corporate by BusinessOnline.

Corporate

An organisation which is registered for BusinessOnline is described within
BusinessOnline as a Corporate, and it is identified by a unique Corporate ID.

Corporate ID

A unique identifier assigned to a Corporate by BusinessOnline.

Country

The Country name within an address.

Created By

The User ID of the User who initiated an activity or transaction, or who created a
Record.

Created Date

The date on which an activity or transaction was initiated.

Created Date Range

The earliest and latest dates within a range of Created Dates.
Enter the From and To Created Dates in order to search for Created Dates within the
range.

Created On

The date on which an activity or transaction was initiated, or when a Record was
created.

Credit

A transaction credited to a bank account.

Credit Account
Nickname

Account Nickname is a name given to a bank account by the Corporate
Administrator.

Credit Account Number

A number which identifies a bank account that is to be credited with a transaction, or a
bank account that was credited with a transaction..

Credit Accrued Interest

The value of credit interest accrued but not applied at the As of Date/Time.

Credit Amount

Value of a credit transaction.

Credit Currency

For an International Payment, Credit Currency specifies the currency of the payment
that is to be credited to the Beneficiary.
If the Payment Amount is specified in a different currency from the Credit Currency
then the value of the Payment Amount is converted to the equivalent value in the
Credit Currency.
The currency type is identified by a three character ISO (International Organization for
Standardization) identifier – for example GBP for UK Pounds or EUR for Euros.

Credit/Debit

Value is Credit for a credit transaction or Debit for a debit transaction.

Currency

The currency type, identified by three character ISO (International Organization for
Standardization) identifier – for example GBP for UK Pounds or EUR for Euros.

Currency of Amount

For an International Payment, Currency of Amount is the currency of the Payment
Amount.
The Currency of Amount must be the currency of the source bank account or the
Beneficiary bank account (or both).
If the Credit Currency is different from the currency of the Payment Amount then the
value of the Payment Amount is converted to the equivalent value in the Credit
Currency.

Current Address

The current Corporate mailing address for a User.

Current Balance

For a single bank account, Current Balance is real-time balance including uncleared
effects, but excluding any overdraft available.
For a Pool of bank accounts, Current Balance is the consolidated real-time balance of
accounts in the Pool, including uncleared effects, but excluding any overdraft available.

Current Cleared Balance

For a single bank account, Current Cleared Balance is Current Balance excluding
any uncleared effects.
For a Pool of bank accounts, Current Cleared Balance is the consolidated Current
Balance of accounts in the Pool excluding any uncleared effects.

Daily Limit

Daily transaction limit for a bank account.

Date Arranged

The date when a foreign currency deal was arranged.

Date Held

For a payment, batch, standing order or activity that is held, this is the date that the
Hold instruction was set. If the payment or batch is not held, the field contains a
hyphen.

Date of Submission

The date or the date and time when a Service Request was submitted.

Date of Upload

The date when a file was uploaded to BusinessOnline.

Date Range

The earliest and latest values within a range of Dates.
Enter the From and To Dates in order to search for Dates within the range.

Date Sort Order

Select an option to sort a list of transactions. Options are Ascending or Descending.

Deal Reference

A unique identifier for a foreign currency deal.

Debit

A transaction debited to a bank account.

Debit Account Nickname

Account Nickname is a name given to a bank account by the Corporate
Administrator.

Debit Account Number

A number which identifies a bank account that is to be debited with a transaction, or a
bank account that was debited with a transaction..

Debit Accrued Interest

The value of debit interest accrued but not applied at the As of Date/Time.

Debit Amount

Value of a debit transaction.

Debit Currency

The currency type, identified by three character ISO (International Organization for
Standardization)) identifier – for example GBP for UK Pounds or EUR for Euros.

Destination Folder

The name of the folder where a secure message is to be stored (when it is moved from
the Inbox).

Detailed Activity Enquiry

This enquiry enables the User to enquire on the activities of all the Users in the
Corporate.

Detailed Transaction
Enquiry

This enquiry enables the User to enquire on the transactions of all the Users in the
Corporate.

Direct Debit

Division

The use of Divisions is optional.
A Division can be used to link specific Users and bank accounts for organisational and
control purposes.
Normally Divisions are used to segregate specific functions. For example if certain
Users within a Finance Department are to have access to a specific set of bank
accounts then these Users and bank accounts may be linked to a Finance
Department Division.

Division Access
Indicator

If any Divisions are in place, set to Local for a User who is to access only one
Division, or Global for a User who is to access more than one Division. If no
Divisions are in place, set to Local.

Division Description

Text description which identifies a Division.

Division ID

A unique identifier assigned to a Division by BusinessOnline.

Earliest Value Date

Where a transaction is subject to further processing by other systems or payment
schemes after processing by BusinessOnline has been completed, the Earliest Value
Date represents the earliest date when it is expected that the Beneficiary bank
account should be credited (or, for a Direct Debit, when it is expected that the Payer’s
bank account should be debited).
It is based upon expected timescales and cut-off times for transaction processing.

Earliest Value Date
Range

The earliest and latest dates within a range of Earliest Value Dates.
Enter the From and To Earliest Value Dates in order to search for Earliest Value
Dates within the range.

Effective Transaction
Type

The name of a set of Transaction Types which are grouped together for the purpose
of controlling User or Corporate transaction limits.

The email address of a User.

Email Address

The email address of a User.

Enquiry Facility

Enquiry Facility is a Main Menu option in BusinessOnline that enables Users to find
information about Financial Activities, Non Financial Activities and Transaction
Limits.

Fax Number

The contact fax number for a User.

File ID

A unique file identifier allocated by BusinessOnline.

File Name

The name of a file uploaded to BusinessOnline.

File Remarks

Optional text that may be entered when a file is uploaded.

File Transaction Amount

The total value of transactions contained in a file uploaded to BusinessOnline.

Final Payment Amount

For a Standing Order, this is the value of the final payment, if the value of the final
payment is different from the value of the regular payments,
This field should not be completed if the value of the final payment is the same as the
value of the regular payments,

Final Payment Date

The date when the final payment of a Standing Order is to be made.

Financial Activities

Financial Activities include funds transfers, UK payments and international payments.

Financial Transaction

For enquiries - Select Yes for a financial transaction, or No for a non financial
transaction.

First Name

The first name of a User. It is mandatory.
(In BusinessOnline each User must have a First Name and a Last Name. A Middle
Name is optional).

First Payment Amount

For a Standing Order, this is the value of the first payment, if the value of the first
payment is different from the value of the regular payments,
This field should not be completed if the value of the first payment is the same as the
value of the regular payments,

First Payment Date

The date when the first payment of a Standing Order is to be made.

First Payment Date
Range

The earliest and latest dates within a range of First Payment Dates.
Enter the From and To First Payment Dates in order to search for First Payment
Dates within the range.

First Presented Date

The date of the first presentment under a Direct Debit instruction.

Folder Name

The name of a folder which may be used to store Secure Messages.

Frequency

The frequency at which a payment should be made.

From

The name of the sender of a Secure Message.

From Account

The source account, which is debited with the value of a payment or a batch of
payments.

Funds Transfer

Funds Transfer is a Main Menu option in BusinessOnline that enables Users to
transfer funds between accounts within the Bank.
Single payments or batches of payments may be input to BusinessOnline.
Funds Transfer cannot be used for payments to other banks.
Click on this link for further information about Working with Funds Transfers.
(For payments to other banks see UK Payments, International Payments and BACS
Multi Fund Transfers).

Hold

When confirming a payment or other instruction, select Yes from the drop down menu if
the payment or instruction is to be held, or select No if it is not to be held.
The effect of holding is that the payment or instruction will not be executed until it is
released.

IBAN

International Bank Account Number, used for international payments.
It complies with an international standard for identifying bank accounts, and it can be up
to 34 characters long.

Indicative Exchange
Rate

This is based upon the rate at the time when transaction details are submitted for a
foreign currency transaction. The actual rate may be different.

Indicative FX Rate

This is based upon the rate at the time when transaction details are submitted for a
foreign currency transaction. The actual rate may be different.

Instruction Status

Refers to the status of a Direct Debit instruction. Examples are Active, Expired or
Cancelled.

International Payments

International Payments is a Main Menu option in BusinessOnline that enables
Users to make payments into bank accounts outside of the UK.
Single payments or batches of payments may be input to BusinessOnline.
Click on this link for further information about Working with International Payments.

International Payments
Module (BusinessOnline
functionality)

An optional module that provides SWIFT and SEPA Payment functionality.

Last Amount

The transaction value when a Direct Debit instruction was last executed.

Last Name

The last name of a User. It is mandatory.
(In BusinessOnline each User must have a First Name and a Last Name. A Middle
Name is optional).

Last Presented Date

The date on which a Direct Debit instruction was last executed.

Last Reference Number

The reference number when a Direct Debit instruction was last executed.

Limit End Date

The end date of a transaction limit.

Limit Start Date

The start date of a transaction limit.

Limit Type

Options are CRP Limit (limit for the Corporate) or CRP User Limit (limit for a single
User).

Liquidity Management

Liquidity Management is a Main Menu option in BusinessOnline that enables Users
to access functionality for Account Pooling.

List

A List of transactions in BusinessOnline contains two or more transactions, where
each transaction is represented by a single credit and a single debit of matching
amount.
All of the transactions in a List are submitted at the same time, but User actions such
as Approve and/or Hold and/or Release are applied separately to each of the
transactions in the List.

List of Accounts not yet
linked

Specifies the Account Number(s) and Subsidiary ID(s) of accounts which are
available for linking to a Division, but which are not linked to it.

List of Subsidiaries not
yet attached to the User

Specifies the Subsidiary ID(s) of Subsidiaries which are available for linking to a
User, but which are not linked to it.

List of Users not yet
attached

Specifies the User Id(s) and User Name(s) of Users which are available for linking to a
Division, but which are not linked to it.

Mailing Address

The address that is used when a Security Device is despatched to a User. It must be
an address that is registered for the Corporate.

Maturity Date

The date on which a deposit is due to mature.

Max Approval Limit

The maximum transaction value that a User may approve for a specific Transaction
Type.

Middle Name

The middle name of a User. It is optional.
(In BusinessOnline each User must have a First Name and a Last Name. A Middle
Name is optional).

Min Approval Limit

The minimum transaction value that a User may approve for a specific Transaction
Type.

Mobile No.

The contact mobile telephone number for a User.

Modified On

The date when a Record was modified.

Monthly Limit

Monthly transaction limit for a bank account.

My Financial Activities

This enquiry enables a User to enquire about their own financial activities - including
funds transfers, UK payments and international payments.

My Non-Financial
Activities

This enquiry enables a User to enquire about their own non-financial activities, such as
sign ons.

Network

A payment scheme or an organisation that facilitates payments - such as BACS,
CHAPS or SWIFT.

New Password

Used to enter a new User Password when a User Password is changed.

Next Payment Amount

The value of the next payment due to be paid on a loan account or under a Standing
Order instruction.

Next Payment Date

The date of the next payment due to be paid on a loan account or under a Standing
Order instruction.

Nickname

Nickname is a name given to a bank account by the Corporate Administrator, or
given to a Beneficiary.
Nicknames can make it easier to identify accounts and Beneficiaries on
BusinessOnline screens.

No. of Payments

The number of payments contained within a Batch or file.

No. of Pending
Approvals

The number of pending approvals initiated by Corporate Administrators that are
awaiting approval by a Corporate Administrator.

No. of Transfers

The number of transfers contained within a Batch or file.

Non-Financial Activities

Non Financial Activities such as sign ons.

Notional Currency

A Pool may contain bank accounts denominated in different currencies, but pooled
(consolidated) account information must be displayed as a single currency.
Notional Currency for a Pool of bank accounts is selected by the User when the Pool
is created, and when Pool level financial information is viewed in BusinessOnline, all
information is displayed in the Notional Currency of the Pool.

Number of Instalments

The number of payments to be made under a Standing Order instruction.

Number of Instalments/
Final Payment Date

For a Standing Order - options here are to specify a Final Payment Date or to specify
that a certain number of instalments should be paid, or to specify that payments should
continue Until Further Notice.
If you select the Until Further Notice option then payments will continue until the
Standing Order instruction is cancelled.

Old Value/New Value

The previous value and the current value of a record that has been modified.

One Time Password
(OTP)

A One Time Password is an 8-digit code generated by the Security Device.
BusinessOnline requires a One Time Password (OTP) to be entered each time you
log in.
In addition, a Corporate Administrator will be authenticated by providing an OTP
when contacting the BusinessOnline Helpdesk.
Please refer to the BusinessOnline Security Device Guide for information on how to
generate an OTP.

Operative Accounts

Operative Accounts in BusinessOnline are Account Types CURRENT A/C and
SAVING BANK A/C.

Originating Account

The account from which a financial transaction was initiated.

Originator Identity
Number

The Identity Number of the Originator of a Direct Debit.

Originator Name

The name of the Originator of a Direct Debit.

Originator Search

Text box to enter the name of the originator of a Direct Debit in order to search for a
Direct Debit instruction.

Password Enabled

Value is Yes if the User's Password is enabled, or No if the User's Password is not
enabled.

Payee Issued To

The name of the payee of a cheque.

Payment Amount

For an International Payment, Payment Amount is the value of the payment to be
sent.
It is specified as Currency of Amount (selected from a drop down menu), and value.
The Currency of Amount must be the currency of the source bank account or the
Beneficiary bank account (or both).
If the Credit Currency is different from the currency of the Payment Amount then the
value of the Payment Amount is converted to the equivalent value in the Credit
Currency.

Payment Date

The date when a payment or batch of payments is due to be paid by BusinessOnline.
Note that the payment might not be received by the Beneficiary until a later date. For
examples, see :
Earliest Value Date
Cut off times and processing timescales for payments to domestic (UK) bank
accounts
Cut off times and processing timescales for payments to international (non UK)
bank accounts

Payment Date Range

The earliest and latest dates within a range of Payment Dates.
Enter the From and To Payment Dates in order to search for Payment Dates within
the range.

Personal Preferences

Personal Preferences is a Main Menu option in BusinessOnline that enables Users
to set new Passwords.

Phishing

A phishing email is a fraudulent email claiming to be from a bank or other well-known
company. These emails are sent out randomly by fraudsters and can look very
convincing. They employ a number of tricks to persuade you to disclose information.
For example, they may inform you of a problem with your account and ask that you
urgently verify your account details.
The email will request that you follow a link to the bank's website where you will be
prompted to enter a range of personal and financial information.
This link will take you to a spoof website operated by the fraudster where your
information will be collected and used without your knowledge.
What to do if you think you have received suspicious contact?




Do not reply to the email and NEVER follow any links
Forward the email to us at reportphishing@cybusinessonline.co.uk (please note no
acknowledgement will be sent)
Delete the email from your inbox

Phone No.

The contact telephone number for a User.

Please check for IBAN

For an International Payment - if an IBAN is entered in the IBAN/Account Number
field, tick this box to enable IBAN validation.

Please check for SEPA

Tick this box to make a SEPA payment.

Pool

A set of bank accounts that is grouped together so that consolidated financial
information may be viewed in BusinessOnline.

Pool Currency

The Notional Currency of a Pool.

Pool ID

A unique identifier allocated to a Pool of bank accounts by BusinessOnline

Pool Name

A name allocated by a User when a Pool of bank accounts is created.

Posting Date

The date when a transaction is credited or debited to a ‘target’ bank account.
Note that the Posting Date for a transaction may not be the same as the Payment
Date or the Earliest Value Date.

Previous Day Ledger
Balance

For a single bank account, Previous Day Ledger Balance is the Current Balance at
the close of business on the previous day.
For a Pool of bank accounts, Previous Day Ledger Balance if the consolidated
Current Balance of accounts in the Pool at the close of business on the previous day.

Processed Date and
Time

The date and time when an action was taken by a User.

Rapport

Downloadable security software as provided by Trusteer.

Rate

The rate of exchange for a foreign currency transaction.

Recent Transactions

Details of transactions that can be viewed using BusinessOnline are held either in
Recent Transactions or else in Transaction History. Not both.
Normally transactions are classified as Recent Transactions on the day that they are
input, and then moved to Transaction History overnight.
Example 1 : If you are searching during business hours today for a transaction that
was input during business hours today, you should expect to find it in Recent
Transactions.
Example 2 : If you are searching during business hours today for a transaction that
was input during business hours yesterday, or prior to that time, you should expect to
find it in Transaction History.
Example 3 : If you are searching today for a transaction that was input late in the day
yesterday, or very early today, you may need to check both Recent Transactions and
Transaction History.

Record

Details of a change where data has been added, amended or deleted. A Record may
require to be approved before the change becomes effective.

Record No.

A unique identifier assigned to a Record by BusinessOnline.

Recorded Data

Information recorded by BusinessOnline relating to a reported Activity.

Ref ID

A unique identifier allocated to a payment, transfer, instruction or other activity by
BusinessOnline.

Ref ID Range

The lowest and highest values in a range of Ref IDs.
Enter the From and To Ref ID values in order to search within a range of Ref IDs.

Reference ID

A unique identifier allocated by BusinessOnline.

Reference ID Range

The lowest and highest values in a range of Reference IDs.
Enter the From and To Reference ID values in order to search within a range of
Reference IDs.

Registration Password

Registration Password is a One Time Password issued by the Bank to a User.
The User is prompted to change this Password the first time it is used to log in to
BusinessOnline.

Regular Payment
Amount

For a Standing Order this is the value of each regular payment.
All payments will be for the Regular Payment Amount unless you specify a different
value for the First Payment Amount and/or the Final Payment Amount..

Regular Payment
Amount Range

The lowest and highest values in a range of Regular Payment Amounts.
Enter the From and To Regular Payment Amount values in order to search within a
range of Regular Payment Amounts.

Release Date

The date when a batch or file of BACS payments is due to be released by
BusinessOnline.
Note that the Earliest Value Date may be later than the Release Date.

Release Date Range

The lowest and highest values within a range of Release Dates.
Enter the From and To Release Date values in order to search within a range of
Release Dates.

Released By

The User ID of the User who released a payment, batch, standing order or activity.

Remarks

Optional text that may be entered relating to a transaction or activity

Report Code

A unique identifier for a report type.

Reset Password

Value is Yes in a Reset Password Record.

Retype New Password

Used to confirm a new User Password when a User Password is changed.

RO Group id

Identifies the Relationship Manager for a User.

Role

A User may be assigned a Role for the purpose of approving transactions. Available
Roles are Approver, Senior Approver and Final Approver.

Role Delinked

The name of a Role delinked from a User ID.

Role Linked

The name of a Role linked to a User ID.

S.No

The Serial Number of a Record.

Salutation

Title that precedes a User's name - for example Mr or Ms.

Security Device

A device used to generate One Time Passwords (OTPs) which are used to log on to
BusinessOnline, and Response Codes which are used to complete certain
procedures and transactions.
For more information, refer to the BusinessOnline Security Device Guide.

SEPA

Single Euro Payments Area : This is a network operated by banks in the European
region to facilitate Euro currency payments.

Serial Number (for a
cheque)

Six digit serial number identifying a cheque.

Serial Number (for a
Security Device)

Unique identifier shown on the back of a Security Device.

Settlement Date

The date on which a loan is due to settle.

Sort Code

Six digit number identifying an account holding bank branch.

Standing Orders

Standing Orders is a Main Menu option in BusinessOnline that enables Users to set
up, amend and cancel Standing Order arrangements to make regular payments to
Beneficiaries who have UK bank accounts.
Standing Order instructions that are set up, amended or cancelled using
BusinessOnline operate on your bank account in the same way as any other
Standing Order instructions – for example in the same way as instructions that are set
up by sending a signed ‘Standing Order Mandate’ to the Bank.
Click on this link for further information about Working with Standing Orders.

Status (for BACS Multi
Funds Transfers)

The status of a transaction changes as it progresses through the BusinessOnline
‘workflow’. Click on this link for a brief explanation of Transaction Statuses.

Status (for Beneficiaries)

The status of a Beneficiary changes as it progresses through the BusinessOnline
‘workflow’. Click on this link for a brief explanation of Beneficiary Statuses.

Status (for file of BACS
Multi Funds Transfers)

The status of a file uploaded to BusinessOnline changes as it progresses through the
BusinessOnline ‘workflow’. Click on this link for a brief explanation of File Upload
Statuses.

Status (for file of
Beneficiaries)

The status of a file uploaded to BusinessOnline changes as it progresses through the
BusinessOnline ‘workflow’. Click on this link for a brief explanation of File Upload
Statuses.

Status (for file of
External Funds
Transfers)

The status of a file uploaded to BusinessOnline changes as it progresses through the
BusinessOnline ‘workflow’. Click on this link for a brief explanation of File Upload
Statuses.

Status (for Funds
Transfers)

The status of a transaction changes as it progresses through the BusinessOnline
‘workflow’. Click on this link for a brief explanation of Transaction Statuses.

Status (for International
Payments)

The status of a transaction changes as it progresses through the BusinessOnline
‘workflow’. Click on this link for a brief explanation of Transaction Statuses.

Status (for Standing
Orders)

The status of a transaction changes as it progresses through the BusinessOnline
‘workflow’. Click on this link for a brief explanation of Transaction Statuses.

Status (for UK
Payments)

The status of a transaction changes as it progresses through the BusinessOnline
‘workflow’. Click on this link for a brief explanation of Transaction Statuses.

Subsidiaries Attached to
Users

Specifies the Subsidiary ID(s) of Subsidiaries which are linked to a User.

Subsidiary

By default, each Corporate has a Subsidiary called Head Office, and all Users and
bank accounts that are linked to BusinessOnline are linked to the Head Office
Subsidiary.
The use of additional Subsidiaries is optional. They can be used to link specific Users
and bank accounts for organisational and control purposes.
Normally they are used to segregate specific geographical or organisational areas. For
example if certain Users within a branch location are to have access to a specific set of
bank accounts then these Users and bank accounts may be linked to a Branch
Location Subsidiary.

Subsidiary Access
Indicator

Set to Local for a User who is to access only one Subsidiary, or Global for a User
who is to access more than one Subsidiary.

SWIFT

Society for Worldwide Inter-Bank Financial Telecommunication : This is a network
operated by banks throughout the world to facilitate international payments.

To Account

The destination account, which is credited with the value of a payment or a batch of
payments.

Token Enabled

Value is Yes if the User's Security Device is enabled, or No if the User's Security
Device is not enabled.

Total Mails

The number of Secure Messages stored in a folder.

Total Number of
Payments

The number of payments contained within a batch.

Total Number of
Transfers

The number of payments or transfers contained within a Batch or file.

Transaction Code

A two digit code providing information about a BACS debit. Options are :
01 - For the first payment under a new Direct Debit instruction.
17 - For a standard payment under a Direct Debit instruction.
18 - For a re-presentation.
19 - For the last payment under a Direct Debit instruction.

Transaction Date From

The earliest date in a range of dates to be searched.

Transaction Date To

The latest date in a range of dates to be searched.

Transaction History

Transaction Type

Transaction Types in BusinessOnline are :








BACS Credit
BACS Debit
CHAPS
External Funds Transfer
Funds Transfer
International Payments
Standing Orders

Transfer Remarks

Remarks that may be entered (optionally) when a Transfer is added to a Batch.

UK Payments

UK Payments is a Main Menu option in BusinessOnline that enables Users to make
payments into UK bank accounts.
Single payments or batches of payments may be input to BusinessOnline, or files
containing payment details may be uploaded to BusinessOnline.
Click on this link for further information about Working with UK Payments.

Unread Mails

The number of unread Secure Messages stored in a folder.

Until Further Notice

A Standing Order instruction which is set up Until Further Notice does not have a
specified Final Payment Date or a specified number of instalments.
This means that payments will continue until the Standing Order instruction is
cancelled.

Uploaded By

The User ID of a User who uploaded a file to BusinessOnline.

User Attached to
Division

Specifies the User Id(s) and User Name(s) of Users linked to a Division.

User ID

A unique identifier for a User. It is allocated by BusinessOnline when a new User is
created.

User Name

The name of a User.

Value Date

For a foreign currency transaction, this is the date on which a deal is due for settlement.

Weekly Limit

Weekly transaction limit for a bank account.

Yearly Limit

Yearly transaction limit for a bank account.

Status for :

Funds Transfers
UK Payments
International Payments
BACS Multi Fund Transfers
Standing Orders

Status

Means

Action Required

Approved

The approval process has been
completed for the transaction or batch.

No actions are required. Processing by
BusinessOnline will continue at the
appropriate time.

Approved. Pending
for Release

The approval process has been
completed for the transaction or batch,
and the transaction or batch is being
held (awaiting release).

Release the transaction or batch in order
to progress it through the BusinessOnline
workflow.

Awaiting Approval

The transaction or batch has not been
approved yet, and it needs to be
approved in order to progress through
the BusinessOnline workflow.

Clicking on the View History button (if
available) may provide more information.

There may be a number of different
circumstances where a transaction or
batch is Awaiting Approval. Clicking
on the View History button (if
available) may provide more
information.

Awaiting Approval.
On-Hold

The transaction or batch has not been
approved yet, and it needs to be
approved in order to progress through
the BusinessOnline workflow.
After the approval process has been
completed the transaction or batch will
need to be released in order to
progress through the BusinessOnline
workflow.

Approve the transaction or batch in order
to progress it through the BusinessOnline
workflow.

Approve the transaction or batch in order
to progress it through the BusinessOnline
workflow.
After the approval process has been
completed the transaction or batch will
need to be released in order to progress
through the BusinessOnline workflow.

Cancelled

The transaction or batch has been
cancelled.

The transaction or batch will not be
processed further by BusinessOnline. No
actions are required.

Cancelled. Awaiting
Approval

The transaction or batch has been
cancelled.

The transaction or batch will not be
processed further by BusinessOnline.
The Cancel instruction requires to be
approved in order to change the Status to
Cancelled.

Draft

The batch has been saved, but it has
not been submitted.
.

If the batch is to be processed, submit it.

Failed

BusinessOnline was not able to
process the transaction or batch.

If the payment(s) are to proceed, process
a new transaction or batch to replace the
one that failed.
Depending upon the reason(s) for failure,
you may have to correct some of the
payment details that were used in the
failed transaction or batch.
If you need assistance to find the
reason(s) for failure, call the
BusinessOnline Help Desk at
0800 121 4209.

Modified

The modification process has been
completed for the transaction or batch,
but the transaction or batch is not due
to be processed until a future date or
time.

No actions are required. Processing by
BusinessOnline will continue at the
appropriate time.

Modified. Awaiting
Approval

The modified transaction or batch has
not been approved yet, and it needs to
be approved in order to progress
through the BusinessOnline workflow.

Approve the transaction or batch in order
to progress it through the BusinessOnline
workflow.

Modified. Awaiting
Approval. On-Hold

The modified transaction or batch has
not been approved yet, and it needs to
be approved in order to progress
through the BusinessOnline workflow.

Approve the transaction or batch in order
to progress it through the BusinessOnline
workflow.

After the approval process has been
completed the modified transaction or
batch will need to be released in order
to progress through the
BusinessOnline workflow.

After the approval process has been
completed the transaction or batch will
need to be released in order to progress
through the BusinessOnline workflow.

Modified. Pending
for Release

The modification process has been
completed for the transaction or batch,
and the transaction or batch is being
held (awaiting release).

Release the transaction or batch in order
to progress it through the BusinessOnline
workflow.

Partially Successful

One or more of the transactions
submitted within a batch have been
processed successfully, and one or
more of the transactions submitted
within the same batch have failed.

If the failed payment(s) are to proceed,
process new transaction(s) or a new
batch to replace the transaction(s) that
failed.
Depending upon the reason(s) for failure,
you may have to correct some of the
payment details that were used in the
failed transaction(s).

Pending

The approval process has been
completed for the transaction or batch,
but the transaction or batch is not due
to be processed until a future date or
time.

No actions are required. Processing by
BusinessOnline will continue at the
appropriate time.

Pending - For
Release

The approval process has been
completed for the transaction or batch,
and the transaction or batch is being
held (awaiting release).

Release the transaction or batch in order
to progress it through the BusinessOnline
workflow.

Pending Approval

The transaction or batch has been
approved, but it needs further
approval in order to progress through
the BusinessOnline workflow.

Clicking on the View History button (if
available) may provide more information.

There may be a number of different
circumstances where a transaction or
batch is Pending Approval. Clicking on
the View History button (if available)
may provide more information.

Pending Approval.
On-Hold

The transaction or batch has been
approved, but it needs further
approval in order to progress through
the BusinessOnline workflow.
After the approval process has been
completed the transaction or batch will
need to be released in order to
progress through the BusinessOnline
workflow.

Approve the transaction or batch in order
to progress it through the BusinessOnline
workflow.

Processing

The approval process has been
completed for the transaction or batch.

No actions are required. Processing by
BusinessOnline will continue at the
appropriate time.

Rejected

The transaction or batch was rejected
by an Approver.

The transaction or batch will not be
processed further by BusinessOnline. No
actions are required.

Released

The approval and release processes
have been completed for the
transaction or batch, but the
transaction or batch is not due to be
processed until a future date or time.

No actions are required. Processing by
BusinessOnline will continue at the
appropriate time.

Self Approved

The approval process has been
completed for the transaction or batch.

No actions are required. Processing by
BusinessOnline will continue at the
appropriate time.

Self Approved.
Pending for Release

The approval process has been
completed for the transaction or batch,
and the transaction or batch is being
held (awaiting release).

Release the transaction or batch in order
to progress it through the BusinessOnline
workflow.

Successful

Processing by BusinessOnline has
been completed successfully.

Processing by BusinessOnline has been
completed successfully. No further
actions are required.
Note that certain transactions may be
subject to further processing by other
systems or payment schemes after
processing by BusinessOnline has been
completed. Examples include BACS
payments and foreign payments.

Status for :

File Upload (BACS Multi Fund Transfers)
File Upload (UK Payments – EFT Upload)
File Upload (Beneficiary File)

Status

Means

Action Required

Approved

The approval process has been
completed for the uploaded file.

No actions are required. Processing by
BusinessOnline will continue at the
appropriate time.

Approved
Pending for Release

The approval process has been
completed for the uploaded file, and
the uploaded file is being held
(awaiting release).

Release the uploaded file in order to
progress it through the BusinessOnline
workflow.

Awaiting Approval

The uploaded file has not been
approved yet, and it needs to be
approved in order to progress through
the BusinessOnline workflow.

Check the Status specified in ‘Details History’.

There may be a number of different
circumstances where an uploaded file
is Awaiting Approval, and the Status
specified in ‘Details - History’ may
provide more information.

Awaiting Approval
On Hold

The uploaded file has not been
approved yet, and it needs to be
approved in order to progress through
the BusinessOnline workflow.
After the approval process has been
completed the uploaded file will need
to be released in order to progress
through the BusinessOnline workflow.

Approve the uploaded file in order to
progress it through the BusinessOnline
workflow.

Approve the uploaded file in order to
progress it through the BusinessOnline
workflow.
After the approval process has been
completed the uploaded file will need to
be released in order to progress through
the BusinessOnline workflow.

Cancelled

The file upload has been cancelled.

The uploaded file will not be processed
further by BusinessOnline. No actions are
required.

Failed

BusinessOnline was not able to
upload any of the records contained in
the file.

If the record(s) are to be processed,
upload a new file to replace the one that
failed.
Depending upon the reason(s) for failure,
you may have to correct some of the
details that were used in the file that
failed.
If you need assistance to find the
reason(s) for failure, call the
BusinessOnline Help Desk at
0800 121 4209.

Partial Upload

One or more of the records submitted
within a file have been uploaded
successfully, and one or more of the
records submitted within the same file
have failed.

If the failed records(s) are to be
processed, upload a new file to replace
the record(s) that failed.
Depending upon the reason(s) for failure,
you may have to correct some of the
details that were used in the failed
record(s).
If you need assistance to find the
reason(s) for failure, call the
BusinessOnline Help Desk at
0800 121 4209.

Pending Approval

The uploaded file has been approved,
but it needs further approval in order
to progress through the
BusinessOnline workflow.
There may be a number of different
circumstances where an uploaded file
is Pending Approval, and the Status
specified in ‘Details - History’ may
provide more information.

Pending Approval
On Hold

The uploaded file has been approved,
but it needs further approval in order
to progress through the
BusinessOnline workflow.
After the approval process has been
completed the uploaded file will need
to be released in order to progress
through the BusinessOnline workflow.

Check the Status specified in ‘Details History’.
Approve the uploaded file in order to
progress it through the BusinessOnline
workflow.

Pending - For
Release

The approval process has been
completed for the uploaded file, and
the uploaded file is being held
(awaiting release).

Release the file upload in order to
progress it through the BusinessOnline
workflow.

Recalled

The uploaded file was recalled.

The uploaded file will not be processed
further by BusinessOnline. No actions are
required.

Rejected

The uploaded file was rejected by an
Approver.

The uploaded file will not be processed
further by BusinessOnline. No actions are
required.

Released

The file has been uploaded
successfully to BusinessOnline.

The file has been uploaded successfully
to BusinessOnline. No further actions are
required.
Note that records may be subject to
further processing by other systems or
payment schemes (for example by
BACS) after the file has been uploaded
successfully to BusinessOnline.

Self Approved

The file has been uploaded
successfully to BusinessOnline.

Self Approved.
Pending for Release

The approval process has been
completed for the file upload, and the
file upload is being held (awaiting
release).

Release the file upload in order to
progress it through the BusinessOnline
workflow.

Upload Complete

The file has been uploaded
successfully to BusinessOnline.

Upload Successful

The file has been uploaded
successfully to BusinessOnline.

Status for :

Beneficiaries

Status

Means

Action Required

Under Workflow

The Beneficiary has not been
approved yet, and it needs to be
approved in order to progress through
the BusinessOnline workflow.

Approve the Beneficiary in order to
progress it through the BusinessOnline
workflow.

Approved

The approval process has been
completed for the Beneficiary.

No actions are required.
The Beneficiary details may be used for
BusinessOnline payments.

File formats and record layouts for files uploaded to BusinessOnline
File format and record layout - BACS Credit
File format and record layout - BACS Debit
File format and record layout - External Funds Transfer (EFT)
File format and record layout - International Beneficiaries
File format and record layout - UK Beneficiaries

File format and record layout – BACS Credit
A file may contain up to 749 records.
Files should be in CSV (Comma Separated Values) format, with each record on one line and with each field within
a record separated from the next field by a comma.
Suffix can be .csv or .txt.
File Records
Field Name

Min

Max

Type

Mandatory?

Beneficiary Name

Alphanumeric

Reference

Alphanumeric

Beneficiary Sort Code

Numeric

Beneficiary Account Number

Numeric

Amount (See Note 1)

Numeric

Account Code

Numeric - value is 0

Transaction Code

Numeric - value is 99

HMRC Reference (See Note 2)

Alphanumeric

Note 1: Amount
The pence value in the amount should be specified as two digits following the decimal point – for example :



ten pounds is 10.00
ten pence is 0.10

Note that 10 or 10.0 would be interpreted as ten pounds.
Note 2: HMRC Reference
The HMRC Reference is provided by either your payroll services supplier or from HMRC.

File format and record layout – BACS Debit
A file may contain up to 749 records.
Files should be in CSV (Comma Separated Values) format, with each record on one line and with each field within
a record separated from the next field by a comma.
Suffix can be .csv or .txt.
File Records
Field Name

Min

Max

Type

Mandatory?

Beneficiary Name

Alphanumeric

Reference

Alphanumeric

Beneficiary Sort Code

Numeric

Beneficiary Account Number

Numeric

Amount (see note 1)

Numeric

Account Code

Numeric - value is 0

Transaction Code

Numeric - see note 2

Note 1 : Amount
The pence value in the amount should be specified as two digits following the decimal point – for example :



ten pounds is 10.00
ten pence is 0.10

Note that 10 or 10.0 would be interpreted as ten pounds.

Note 2 : Transaction Codes
First payment – 01
Regular Payment – 17
Representation – 18
Final Payment - 19

File format and record layout – External Funds Transfer (EFT)
A file may contain up to 749 records.
Files should be in CSV (Comma Separated Values) format, with each record on one line and with each field within
a record separated from the next field by a comma.
Suffix can be .csv or .txt.
Field Name

Min

Max

Type

Mandatory?

Remitter Sort Code

Numeric

Remitter Account Number

Numeric

Beneficiary Name

Alphanumeric

Reference

Alphanumeric

Beneficiary Sort Code

Numeric

Beneficiary Account Number

Numeric

Amount (see note 1)

Numeric

Note 1 : Amount
The pence value in the amount should be specified as two digits following the decimal point – for example :



ten pounds is 10.00
ten pence is 0.10

Note that 10 or 10.0 would be interpreted as ten pounds.

File format and record layout – International Beneficiaries
A file may contain up to 1000 records.
Files should be in CSV (Comma Separated Values) format, with each record on one line and with each field within
a record separated from the next field by a comma.
Suffix can be .csv or .txt.
Field Name

Min

Max

Type

Mandatory?

Beneficiary Name

Alphanumeric

Beneficiary Nick Name

Alphanumeric

BIC (see note 1)

Alphanumeric

Bank Clearing Code (see note 1)

Alphanumeric

IBAN (see note 2)

Alphanumeric

Account Number (see note 2)

Alphanumeric

Purpose of Payment/ Reference ( Line 1)

Alphanumeric

Purpose of Payment/ Reference ( Line 2)

Alphanumeric

Purpose of Payment/ Reference ( Line 3)

Alphanumeric

Purpose of Payment/ Reference ( Line 4)

Alphanumeric

Beneficiary Address Line 1

Alphanumeric

City

Alphanumeric

Country

Alphanumeric

Beneficiary Bank Name (see note 1)

Alphanumeric

Beneficiary Bank Address (see note 1)

Alphanumeric

Beneficiary Bank City (see note 1)

Alphanumeric

Beneficiary Bank Country (see note 1)

Alphanumeric

Note 1 : BIC or Bank Clearing Code
Each record must contain either a BIC or a Bank Clearing Code. Not both.
Where a Bank Clearing Code is used, the Beneficiary Bank Name, Beneficiary Bank Address, Beneficiary Bank City and
Beneficiary Bank Country fields must be populated.

Note 2 : IBAN or Account Number
Each record must contain either an IBAN or an Account Number. Not both.

File format and record layout – UK Beneficiaries
A file may contain up to 1000 records.
Files should be in CSV (Comma Separated Values) format, with each record on one line and with each field within
a record separated from the next field by a comma.
Suffix can be .csv or .txt.
Field Name

Min

Max

Type

Mandatory?

Beneficiary/ Payer Name

Alphanumeric

Beneficiary/ Payer Nick Name

Alphanumeric

Beneficiary Sort Code

Numeric

Beneficiary Account Number

Numeric

Reference

Alphanumeric

Purpose of Payment/ Reference (Line 1)

Alphanumeric

Purpose of Payment/ Reference (Line 2)

Alphanumeric

Purpose of Payment/ Reference (Line 3)

Alphanumeric

Purpose of Payment/ Reference (Line 4)

Alphanumeric

Beneficiary Address Line 1

Alphanumeric

City

Alphanumeric

Country

Alphanumeric

Note : If you do not populate the non-mandatory fields within a record then the record should contain a comma to denote
the end of each non-mandatory field except the last one – for example :
Beneficiary 1,Nickname 1,820000,00123456,Reference 1,,,,,,,

Cut off times and processing timescales for payments to domestic (UK) bank accounts

Payment type

Network

Cut off time
for input on
Day 1

Payment input on
Day 1 is normally
received on

Funds Transfer (to transfer funds between
your Clydesdale Bank accounts to transfer
funds between your Yorkshire Bank
accounts)

Internal

23:59

Same day

UK Payment (to transfer funds to other UK
Banks) - sent by Faster Payments

Faster
Payments

23:59

Same day

UK Payment (to transfer funds to other UK
Banks) - sent by CHAPS

CHAPS

17:00

Same day

Multi Fund Transfer (for BACS credits or
BACS debits)

BACS

17:10

Day 3

Cut off times and processing timescales for payments to international (non UK) bank accounts

Currency

Network

Cut off time
for input on
Day 1

Payment input on
Day 1 is normally
received on

Pounds sterling (GBP)

SWIFT