Exercises BPMN Ing And Reference Guide Answers

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©BPMFocus2008

Exercise1

Everyweekdaymorning,thedatabaseisbackedupandthenitischeckedtoseewhether

the“AccountDefaulter”tablehasnewrecords.Ifnonewrecordsarefound,thenthe

processshouldchecktheCRMsystemtoseewhethernewreturnshavebeenfiled.Ifnew

returnsexist,thenregisteralldefaultingaccountsandcustomers.Ifthedefaultingclient

codeshavenotbeenpreviouslyadvised,produceanothertableofdefaultingaccountsand

sendtoaccountmanagement.Allofthismustbecompletedby2:30pm,ifitisnot,thenan

alertshouldbesenttothesupervisor.Oncethenewdefaultingaccountreporthasbeen

completed,checktheCRMsystemtoseewhethernewreturnshavebeenfiled.Ifnew

returnshavebeenfiled,reconcilewiththeexistingaccountdefaulterstable.Thismustbe

completedby4:00pmotherwiseasupervisorshouldbesentamessage.

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Backup

Database

New

Records On

Account

Defaulter Check CRM

System

Yes

No

Register

Defaulting

Customers &

Accounts

Previous

Defaulting

Clients?

Alert

Supervisor

Reconcile

With Account

Defaulters

Table

Alert

Supervisor

Weekday

Morning

Previous Defaulting Clients?

Add To

Previous

Defaulting

Client Table

Send To

Account

Management

4:00 pm

2:30 pm

Previous

Defaulter?

Yes

No

Deal With Each Instance First New

Previous

Defaulter

Table?

Yes

No

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Thisanswerrecognizesthatthereisadifferencebetweendealingwiththebatch

activity(backingupthedatabase)anddealingwiththeeachinstanceasking

whethertheyhavebeenpreviousdefaulters.ItalsousesaseriesofparallelTimer

IntermediateEventstosendthealert,incombinationwiththeTerminateEndEvents.

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Exercise2

TheCustomerServiceRepresentativesendsaMortgageoffertothecustomerandwaitsfor

areply.Ifthecustomercallsorwritesbackdecliningthemortgage,thecasedetailsare

updatedandtheworkisthenarchivedpriortocancellation.Ifthecustomersendsbackthe

completedofferdocumentsandattachesallprerequisitedocumentsthenthecaseismoved

toadministrationforcompletion.Ifallpre‐requisitedocumentsarenotprovidedamessage

isgeneratedtothecustomerrequestingoutstandingdocuments.Ifnoanswerisreceived

after2weeks,thecasedetailsareupdatedpriortoarchiveandcancellation. 

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Send Out

Mortgage

Offer 2 Weeks

Not

Interested

Completed

Offer Docs

Received

Update Case

File and

Archive

Customer Service Representative Administration

All Docs

Available?

Yes

No

Assess

Mortgage

Details Request

Outstanding

Documents

Update Case

Details and

Archive

Finalize

Mortgage

Appllication

Documents

Received

2 Weeks

Mortgage In

System

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AstraightforwardEvent‐BasedGatewayisatthecoreofthissolution.

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Exercise3

InNovemberofeachyear,theCoordinationUnitattheTownPlanningAuthoritydraftsa

scheduleofmeetingsforthenextcalendaryearandaddsdraftdatestoallcalendars.The

SupportOfficerthenchecksthedatesandsuggestsmodifications.TheCoordinationUnit

thenrechecksalldatesandlooksforpotentialconflicts.Thefinalscheduleofmeetingdates

issenttoalltheindependentCommitteeMembersbyemail,whothenchecktheirdiaries

andadvisetheCoordinationUnitofanyconflicts.Oncethedatesarefinalized(bythe

CoordinationUnit),theSupportOfficerupdatesallgroupcalendarsandcreatesmeeting

foldersforeachmeetingandensuresallappropriatedocumentsareuploadedtosystem.

CommitteeMembersareadvisedaweekbeforeeachmeetingtoreadallrelated

documents.TheCommitteeMembersholdtheirmeeting,andtheSupportOfficethen

producesminutesincludinganyActionPointsforeachCommitteeMember.Within5

workingdays,theCoordinationUnitmustconductaQAcheckontheminutes,whichare

thensenttoallCommitteeMembers.TheSupportOfficerthenupdatesalldepartmental

records.

Ifthemodelertriestobuildthisasoneprocessitisinordinatelydifficult,yetiftwo

processesareused,theanswerisobviousandrelativelysimple.Noticetheuseof

MessageFlowtocommunicatebetweenPools(astheCommitteeMemberswork

outsideoftheTownPlanningAuthority).

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Committee

Members Town Planning

Authority

Coordination

Unit

Support

Officer

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PartI–Exercise3

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NoticethattheMeetingisindicatedwithaGroupacrossthetwoPools.Wehavealso

usedaNoneIntermediateEventtorepresenttheCommitteeMemberswaitingfor

theMeetingMinutes.NotethatthisIntermediateEventwillnotactuallywait.Itwill

immediatelytrigger(passthrough)andgototheMessageEvent,whichwilldothe

actualwaiting.





Create

Meeting

Folder

Upload All

Relevant

Documents

Support

Officer

Committee

Members

Meeting Due 1 Week

Before Meeting Remind Members

To Read

Documentation

Meeting

Reminder

Meeting

Takes Place

Attends

Meeting

Prepare

Meeting

Minutes

Meeting

Coordination

Unit

QA Check

5 Days

Remind

Coordination

Unit Send Minutes

To Members

Waiting On

Meeting Minutes Send Minutes

To Members

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PartII(Exercise3)

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Exercise4

AftertheExpenseReportisreceived,anewaccountmustbecreatediftheemployeedoes

notalreadyhaveone.Thereportisthenreviewedforautomaticapproval.Amountsunder

$200areautomaticallyapproved,whereasamountsequaltoorover$200requireapproval

ofthesupervisor.

Incaseofrejection,theemployeemustreceivearejectionnoticebyemail.The

reimbursementgoestotheemployee’sdirectdepositbankaccount.Iftherequestisnot

completedin7days,thentheemployeemustreceivean“approvalinprogress”email

Iftherequestisnotfinishedwithin30days,thentheprocessisstoppedandtheemployee

receivesanemailcancellationnoticeandmustre‐submittheexpensereport.

WhileitispossibletoshowtheLanesandcreateanautomatedsystemsupport

environment,thisanswerstickstothecoreprocessmodel.ItusestheparallelTimer

IntermediateEventtocreatearaceconditionwiththemainprocess,whichendswith

aTerminateEndEventtowintherace.

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Exercise5

AftertheProcessstarts,aTaskisperformedtolocateanddistributeanyrelevantexisting

designs,bothelectricalandphysical.Next,thedesignoftheelectricalandphysicalsystems

startsinparallel.AnyexistingorpreviousElectricalandPhysicalDesignsareinputstoboth

Activities.Developmentofeitherdesignisinterruptedbyasuccessfulupdateoftheother

design.Ifinterrupted,thenallcurrentworkisstoppedandthatdesignmustrestart.

Ineachdepartment(ElectricalDesignandPhysicalDesign),anyexistingdesignsare

reviewed,resultinginanUpdatePlanfortheirrespectivedesigns(i.e.oneinElectricaland

anotherinPhysical).UsingtheUpdatePlanandtheexistingDraftoftheElectrical/Physical

Design,areviseddesigniscreated.Oncecompletedthereviseddesignistested.Ifthe

designfailsthetest,thenitissentbacktothefirstActivity(inthedepartment)toreview

andcreateanewUpdatePlan.Ifthedesignpassesthetest,thenittellstheother

departmentthattheyneedtorestarttheirwork.

Whenbothofthedesignshavebeenrevised,theyarecombinedandtested.Ifthecombined

designfailsthetest,thentheyarebothsentbacktothebeginningtoinitiateanotherdesign

cycle.Ifthedesignspassthetest,thentheyaredeemedcompleteandarethensenttothe

manufacturingProcess[aseparateProcess].

Althoughitsoundsliketheaboveexamplewillnevercomplete,infactthefirstSub‐

ProcesstosuccessfullycompletewillfirstheSignalEndEvent,beforeprogressingto

theMergingParallelGateway.ThereitwillwaitfortheotherSub‐Processto

complete.Meanwhile,theotherSub‐Processwillrestartbeforemovingthroughtoits

ownSignalEndEvent.AlthoughtheSignalwillfire,theotherSub‐Processhasalready

completedandisnotinapositionto“catch”theSignal.WhenbothSub‐Processes

havecompletedsuccessfully,theParentProcessmovestotestthecombineddesign

beforeeithersendingtheworkbacktorestart,orendsuccessfully.Thelinktothe

separateManufacturingProcessisnotshown–itwouldprobablybeimplemented

viaaSignalEndEventorpotentiallyaMessageEndEvent.



Create Electrical Design

Design

OK?

Locate and

Re-use

Designs

Review

Previous

Designs

Test Electrical

Design Yes

No

Create Physical Design

Physical

Design [Draft]

New Physical

Design

New

Electrical

Design

Electrical

Design [Draft]

Update

Electrical

Design

Design

OK?

Review

Previous

Designs

Test Physical

Design Yes

No

New

Physicall

Design

Update

Physical

Design

New Electrical

Design

Restart Electrical Design

Restart Physical Design

Test

Complete

Design

Design

OK?

No

Update Plan

(Electrical)

Update Plan

(Physical)

Electrical Design

[Revised]

Physcial Design

[Revised]

Electrical Design

[Tested]

Physcial Design

[Tested]

Physical

Design [Draft]

Electrical

Design [Draft]

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