Bradford White Corp Water Heater C(S BWC Warranty Flow Reps

User Manual: Bradford-White Corp Water Heater C(S

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BWC Warranty Procedure Flow Chart

REPRESENTATIVES
Distributor
Independent Service
Contractor (ISC)
Bradford White Corp.
Customer

✆

For troubleshooting help,
or warranty procedure questions,
Call 1-800-334-3393

BWC REPRESENTATIVE
Phone call comes in from
BWC Technical Support, Plumbing
Contractor or End User.

SERIAL NUMBER LOOKUP
Labor is only covered in the first year.
DATE CODE IN SERIAL NUMBER WILL
LET YOU KNOW HOW OLD THE WATER
HEATER IS. Ask for serial number, and
determine how old it is using the date code
matrix chart. Understand the symptoms of
the complaint to better prepare the ISC.

SERIAL NUMBER SHOWS WITHIN THE FIRST YEAR

SERIAL NUMBER SHOWS OVER 1 YEAR OLD

Labor is covered for manufacturer’s defect.

Ask if they have proof of installation or occupancy showing within
1 year. If not, labor is NOT covered under warranty.

Contact ISC

Parts will have a 6-year warranty if date code shows after
July of 1998 and can be exchanged from your
consigned parts inventory Bradford White sent at N/C.

to diagnose, repair, and double-check the model and serial
number. Model and Serial Number should be noted on your work
order and invoice. Make sure plumber gets any proof of
installation date if required before performing service.

PROOF OF
INSTALLATION
WITHIN 1 YEAR
CAN BE
PROVIDED.

Make Appointment
Make sure they understand if it’s not a manufacturer’s defect, it
will not be a warranty situation and the facility/homeowner is
responsible for the service.

Submit BWC Service Report Form (if used)

SERIAL
NUMBER SHOWS
PAST FIRST YEAR
(BUT WITHIN
6 YEARS)
AND MADE AFTER
JULY OF 1998.

Invoice Your
Customer for Labor.

and invoice including all required information.
Send directly to Technical Support.

✓
❏

Send Parts to BWC in Michigan
USE THE BLUE ISC TAGS ON PART(S) RETURNED TO BWC. Keep a
copy of the shipping label (or tracking number) in your file in case
part gets lost in transit or if there are any questions.

Serial Number Date Code Shows
Manufactured Prior to July of 1998.

Part(s) Replacement
BWC will send an N/C replacement part to replenish your
consigned parts inventory, and issue a check for your labor.
Be sure n/c replacement part is put into stock for use on next
warranty call.

No warranty is left for parts and labor.
Invoice your customer for labor and parts.

✓
❏

Place order for replacement parts with Parts Department
at (800) 538-2020 or fax 215-641-1670

✓
❏
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