My Bolletta Cashier User Guide V2 57

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Bolletta Cashier
User Guide
DECEMBER 2015
V 3.57

User Guide V 3.57—December 2015

Notice
THE INFORMATION CONTAINED HEREIN IS PROVIDED TO RECIPIENT "AS IS" WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR
WARRANTY OF TITLE OR NON-INFRINGEMENT. ALL SUCH WARRANTIES ARE EXPRESSLY
DISCLAIMED.
HEARTLAND PAYMENT SYSTEMS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF ANY
INFORMATION CONTAINED HEREIN, WHETHER RESULTING FROM BREACH OF CONTRACT,
BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE, EVEN IF HEARTLAND PAYMENT
SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. HEARTLAND PAYMENT
SYSTEMS RESERVES THE RIGHT TO MAKE CHANGES TO THE INFORMATION CONTAINED
HEREIN AT ANY TIME WITHOUT NOTICE.
THIS DOCUMENT AND ALL INFORMATION CONTAINED HEREIN IS PROPRIETARY HEARTLAND
PAYMENT SYSTEMS INFORMATION. UNDER ANY CIRCUMSTANCES, RECIPIENT SHALL NOT
DISCLOSE THIS DOCUMENT OR THE SYSTEM DESCRIBED HEREIN TO ANY THIRD PARTY
WITHOUT PRIOR WRITTEN CONSENT OF A DULY AUTHORIZED REPRESENTATIVE OF
HEARTLAND PAYMENT SYSTEMS. IN ORDER TO PROTECT THE CONFIDENTIAL NATURE OF THIS
PROPRIETARY INFORMATION, RECIPIENT AGREES:
TO IMPOSE IN WRITING SIMILAR OBLIGATIONS OF CONFIDENTIALITY AND
NONDISCLOSURE AS CONTAINED HEREIN ON RECIPIENT’S EMPLOYEES AND
AUTHORIZED THIRD PARTIES TO WHOM RECIPIENT DISCLOSES THIS INFORMATION
(SUCH DISCLOSURE TO BE MADE ON A STRICTLY NEED-TO-KNOW BASIS) PRIOR TO
SHARING THIS DOCUMENT AND
TO BE RESPONSIBLE FOR ANY BREACH OF CONFIDENTIALITY BY THOSE EMPLOYEES
AND THIRD PARTIES TO WHOM RECIPIENT DISCLOSES THIS INFORMATION.
RECIPIENT ACKNOWLEDGES AND AGREES THAT USE OF THE INFORMATION CONTAINED
HEREIN SIGNIFIES ACKNOWLEDGEMENT AND ACCEPTANCE OF THESE TERMS. ANY SUCH USE
IS CONDITIONED UPON THE TERMS, CONDITIONS AND OBLIGATIONS CONTAINED WITHIN THIS
NOTICE.
THE TRADEMARKS AND SERVICE MARKS RELATING TO PRODUCTS OR SERVICES OF
HEARTLAND PAYMENT SYSTEMS OR OF THIRD PARTIES ARE OWNED BY HEARTLAND
PAYMENT SYSTEMS OR THE RESPECTIVE THIRD PARTY OWNERS OF THOSE MARKS, AS THE
CASE MAY BE, AND NO LICENSE WITH RESPECT TO ANY SUCH MARK IS EITHER GRANTED OR
IMPLIED.
TO VERIFY EXISTING CONTENT OR TO OBTAIN ADDITIONAL INFORMATION, PLEASE CALL OR
EMAIL YOUR ASSIGNED HEARTLAND PAYMENT SYSTEMS CONTACT.

User Guide V 3.57—December 2015

Overview
The Heartland Bolletta Desktop Cashier Application is a point of sale (POS) system that makes
taking payments secure with end-to-end encryption (E3)™. All card data is encrypted as soon as it is
captured. Also, the Bolletta Desktop Cashier Application uses card swipe devices developed
specifically for use with end-to-end encryption technology for a seamless and secure experience.
Additional advantages of using the Bolletta Desktop Cashier Application include:
l Ability to collect additional data associated with the payment to create a customer database.
l Ability to print or email receipts for your customers.
l Ability to run transaction reports by date, payment type or channel.

User Guide V 3.57—December 2015

Installation
Installation of Bolletta Cashier and any operating system (OS) updates must be done by a person
with Administrator rights on the workstation. In some situations, this is the Merchant Administrator; in
others, it may require an IT professional.
The Merchant Administrator is responsible for the installation and activation of the software.
Prerequisites
l Microsoft .NET Framework 4 Client Profile
l Windows Installer 3.1
1. Click the Bolletta Cashier download link:
https://heartlandpaymentservices.net/HeartlandCashier/Publish.htm.
2. Click Install.
3. If prompted if you want to run or save setup.exe, click Run.
4. When asked if you want to install the device drivers, click Install.

User Guide V 3.57—December 2015

5. When asked if want to install the application, click Install.

Result: Bolletta Cashier is installed. Upon completion of the installation, a Bolletta Cashier
icon will be displayed on the user's desktop and the login screen will be displayed.

Software Activation
NOTE: Prior to software activation, do not connect the PIN Pad to your computer. Refer to
your hardware installation guide for more information.
You must activate the Bolletta Cashier application software before use. To activate the software:
1. Log on to Bolletta Cashier using the user name and password that you received from your
Heartland Account Manager.
2. Click Submit. The Activation dialog box displays.
3. Enter the Activation Key that you received from your Heartland Account Manager and click
Activate. If the activation is successful, the verification dialog window displays.
NOTE: Activation Keys are valid for five days only. If your key does not work, contact your
Heartland Account Manager for a new Activation Key.
4. Press OK and log on again to complete the activation process. The application opens to the
Make Payment tab.

User Guide V 3.57—December 2015

Figure 1: Make Payment Tab

Input Device Installation
The following devices are compatible with Bolletta Cashier.

E 3 PinPad
The default device is the E3 PinPad. The device comes in a USB and serial version. The driver for
this device is a part of the automatic download of the application. Connect the device to the
appropriate port and it is ready to use.

Figure 2: E3 PinPad

User Guide V 3.57—December 2015

E 3 Wedge (USB)
The E3 Wedge uses the generic USB driver. When you connect the device to a USB port for the first
time, Windows automatically detects the device and installs the required driver.

Figure 3: E3 Wedge (USB)

Ingenico iPP320
The Ingenico iPP320 uses the generic USB driver. When you connect the device to a USB port for
the first time, Windows automatically detects the device and installs the required driver.

Figure 4: Ingenico iPP320

User Interface Basics
Figure 1 shows the basic elements of the user interface. The specific instances of these elements
are described in detail in this guide.

User Guide V 3.57—December 2015

Figure 5: User Interface Basics

Log In to the Application
To log in to Bolletta Cashier:
1. Double-click the Bolletta Cashier icon on the workstation desktop to launch the program. The
sign-in dialog is displayed.
2. Enter your Username.
3. Enter your Password.
4. Click Submit.
NOTE: If you forget your password, click Forgot Password, type in your Username, and
click Submit. The application generates and sends a temporary password to your email
address.

User Guide V 3.57—December 2015

Cashier Tasks
The Cashier role is assigned to perform the most common tasks. The following sections provide
detailed instructions to help you perform your work.
NOTE: These instructions assume that you have installed and logged in to the Bolletta
Desktop Cashier Application.

Make a Card Payment
To process a card payment:
1. Start on the Make Payment tab (this tab is displayed when you launch the application).
2. If you are authorized to process payment for multiple merchants or departments, click the
Multiple Merchant Account list arrow (see Figure 4). A list of possible selections opens. Click
the name of the appropriate merchant or department.
NOTE: The Bolletta Desktop Cashier Application supports multiple merchant accounts.
For example, a city or town might use the application to process payments for multiple
departments, including licenses and permits, utility payments, and other fees. A cashier
may process payments for one or several of these departments. Most merchants have
only one account.

Figure 6: Multiple Merchant Selection

User Guide V 3.57—December 2015

3. Type in the appropriate information in the required fields marked by a red asterisk (*). The
other fields are optional. Each form is customized to the type of payment being made.
4. Click Make Payment (some merchants have two options: Make Debit Payment or Make
Credit Payment—choose the appropriate option).
5. Have the customer swipe their card.
IMPORTANT: Manual entry is not allowed for debit card transactions.
6. If the amount is not correct or you need to start over for any reason, click Pay a different
bill/amount to clear all fields on the form and start again.
7. If the customer needs to use a different card, click Swipe a Card and swipe the new card. This
allows you to keep the previously entered payment information.
8. If everything on the form is correct, click Submit Payment to send the payment information to
Heartland for processing. The message Payment Successful! and Transaction ID is
displayed.
NOTE: If the transaction fails, a declined message is displayed. You can click Cancel
Payment and contact your Merchant Administrator or click Try Again. If you are unable to
process the transaction, record the text of any error message that appears and contact
Customer Support.
After a successful payment, you have several options, as outlined in the subsections that follow.

Email Receipt
Receipts are automatically sent to the email address on the Make Payment form. Additional email
addresses may be added, if desired.
1. After a successful transaction, click Email Receipt.
2. Enter additional email addresses.
3. Click Send.

Print a Receipt
You can print one or two receipts to your default printer in one of two ways:
l

Click Print 1 Receipt [F1] or Print 2 Receipts [F2] on the bottom of the Make Payment Transaction Successful! screen.
Press the F1 or F2 button on your keyboard.

To print to another printer, click Preview Receipt and print using the Adobe Reader Print function.
You can also save a PDF copy of the receipt.

Preview a Receipt
After a successful transaction, click Preview Receipt on the bottom of the Payment Successful!
screen. This creates a PNG image and displays it in the application you have associated with that file
type.

User Guide V 3.57—December 2015

Figure 7: Receipt Preview

Finish a Payment
When finished with the receipts, click Finish to clear the form in preparation for the next payment.

View History
The Bolletta Desktop Cashier Application allows the cashier to search transactions of previous
payments made to the merchant. A Cashier can reprint or email receipts from previous payments.
An Advanced Cashier or Merchant Administrator may also void or refund a previous payment.
1. Click the View History tab.
2. Type or enter the search criteria for one or more field.

User Guide V 3.57—December 2015

Figure 8: View History Tab: Enter Search Criteria
3. Click Search for Transaction. The search results are displayed.

Figure 9: Search Results
4. If you do not receive the results you need, click Revise Search and try altering or expanding
your search criteria.
5. If the search results contain the transaction you need, select the transaction.

User Guide V 3.57—December 2015

Figure 10: Transaction Selection
6. The details of the Selected Transaction display at the bottom of the screen, and several
buttons appear for the transaction receipt. You are able to: Show Receipt, Email Receipt,
Reprint Receipt, or Void/Refund a transaction.
7. To exit the Transaction Search Results screen, click another tab.

Reprint a Receipt
Prior transactions can be displayed and have their receipts reprinted. To reprint a receipt to the
default printer:
1. Search for previous transaction.
2. Highlight the desired transaction in the search results list.

Figure 11: View History Tab: Search for Previous Transaction
3. Click Reprint Receipt. A PDF of the receipt is generated and automatically sent to the printer.

User Guide V 3.57—December 2015

Resend an Email Receipt
When a transaction is completed, a receipt is automatically sent to the email address(es) associated
with the account. To send additional copies of the receipt from the transaction search results list:
1. Click Email Receipt. A dialog appears with text boxes for three email addresses.

Figure 12: Email Receipt Dialog Box
2. Enter the desired email address(es).
3. Click Send.

Change Your Password
To change your password:
1. Log on to the Bolletta Desktop Cashier Application.
2. Click on the Configuration tab.
3. Enter your current password.
4. Enter your new password.
An acceptable password:
l has at least eight characters
l does not have any spaces
l has at least one lowercase and one uppercase character
l has at least one number
l has at least one special character (any printable character that is not a number or
letter): !@#$%^&*()_-=+[]{}|\:;"'<,>.?/~`
5. Verify the new password by re-entering it.
6. Click Submit Change.

User Guide V 3.57—December 2015

Merchant Administrator Tasks
The tasks and settings described in this chapter are available only to the Merchant Administrator.
NOTE: The following instructions assume that you have launched Bolletta Cashier and are
logged in with a Merchant Administrator user account.

Customize Application Settings
Many of the merchant settings are configured by a Bolletta Support Representative when the
merchant account is set up. However, some merchant-specific settings need to be configured by the
Merchant Administrator.
To configure these settings, click the Configuration tab, then click the Customize Application tab.

Figure 13: Customize Application Subtab
NOTE: Grayed-out settings may not be customized by merchants. If you need to
customize one of these settings, contact a Bolletta Support Representative. The ZIP code
cannot be customized to be optional.

User Guide V 3.57—December 2015

Select Input Device
You must select a card device at the workstation where Bolletta Cashier is installed, whether or not a
card device is present. If no device is present, it will result in a device not found error.

NOTE: ACH transactions and MICR scanners are not supported at this time, so the MICR
Scanner Is Connected check box is for future use.

Figure 14: Payment Method Selection

Configure Required Fields
Merchants can select which additional customer data fields are required for a transaction. Click the
box next to the data element in the upper right panel to select any additional required fields for a
transaction.

Figure 15: Required Fields Configuration
If no additional data is required, leave all boxes unchecked.

Receipt Text
The Receipt Text is displayed at the bottom of each receipt. This field is limited to 255 characters.
Examples of text that can be added to the receipt include:
l Thanking the customer for making a payment.
l Providing a phone number for any questions related to the payment.
l Indicating that a convenience fee was added (if the merchant is set up for convenience fees).
To add a customized message to your receipts:
1. Type the desired text in the Receipt Text field.

User Guide V 3.57—December 2015

Figure 16: Receipt Text Field
2. Click Save Changes.

Create a New User
The Merchant Administrator creates merchant user accounts and assigns a role to them, which
controls their permission levels within Bolletta Cashier.
Table 1: Tasks by User Role
Reporting
Merchant
Cashier Advanced
Reporting
Cashier
Merchant
Advanced
Admin
Plus
Cashier
User
Cashier
Add Users

✔

Accept
Payments

✔

Issue Voids

✔

Issue
Refunds

✔

Access All
Reporting

✔

End of Day
Reporting
Only

✔

Virtual
Terminal*

✔

NOTE: This task is only made available to Non-Cashier users
To create a new user:

User Guide V 3.57—December 2015

1. Select the Configuration tab, and then the User Admin tab.
2. Click Create User. The Add User is displayed.

3. Type the requested information in the Add User form:
l Username: This can be any number of characters with no spaces. Some special characters
such as period (.) are allowed.
l Role: Select Cashier, CashierPlus, AdvancedCashier, Reporting,
ReportingAdvancedCashier, or Merchant Admin from the Role list.
l Password: Enter the initial password for the user (they can change it when they log in).
l Confirm Password: Re-enter the password to confirm it was typed correctly.
l Name
l Email Address: Email address of the user, to be used when resetting a password.
4. Assign a merchant to the user account. Available merchant accounts are listed to the left. To
assign a merchant to the cashier, click on the merchant name, then click the right arrow (>) to
move the merchant name to the right.
NOTE: Typically there is only one merchant, but in some cases there will be multiple
merchant accounts. If this is true, the user can be configured to take payments for a subset
of the available merchants.
5. Click Submit. If the submission is successful, a message is displayed. Continue to add new
users until completed.
6. Click Finished.

Edit an Existing User
To edit an existing user’s personal data or responsibilities:
1. On the User Admin tab, select the user from the Edit Existing User list.

User Guide V 3.57—December 2015

Figure 17: Edit Existing User
2. Click Edit User. Any information on the form can be edited.
3. To deactivate a user, click to clear the User Is Active check box.

User Guide V 3.57—December 2015

Figure 18: Deactivate User
NOTE: Edits can be made without affecting the Password field. In the case of a forgotten
or compromised password, enter a new password. The Merchant Administrator will need
to send the new password to the user. See Change Your Password for instructions on an
automated password change.
4. Once edits have been made, click Submit, and then click Finished.

Generate an Activation Key
When a new workstation is added to the merchant’s payment network, it requires a new Activation
Key. Only Merchant Administrators and Heartland Account Managers can generate Activation Keys.
This allows the Merchant Administrator to control who installs the application on which workstations.
A valid merchant user account and an Activation Key are required to complete a new installation.
To generate an Activation Key:
1. Click the Configuration tab and then click the Activation Keys tab.

User Guide V 3.57—December 2015

Figure 19: Activation Keys Tab
2. Click Generate New Activation Key.

User Guide V 3.57—December 2015

Figure 20: Generate New Activation Key Screen
3. Send the Activation Key to the new user.
NOTE: An Activation Key expires after five days.
4. Click Finish.

Upload Receipt Logo
A receipt logo appears on the receipt to provide branding for the merchant.
To view the current logo and/or upload a new logo to be used on receipts:
1. Click the Configuration tab and then click the Upload Logo tab.

User Guide V 3.57—December 2015

Figure 21: Upload Logo Screen
2. Click View Current Image to see what is already configured. If you would like to change the
logo, continue to the next step.
3. Click Browse. Locate the image file you would like to use as the logo on your receipts.
4. Click Upload to transfer the file to the server.
NOTE: You may have to create a new image file with an adjusted aspect to achieve the
desired appearance on your receipts.

User Guide V 3.57—December 2015

Advanced Cashier Tasks
Advanced Cashiers have the responsibility to authorize when transactions can be voided and money
can be refunded. The Cashier Plus role is able to void a transaction, but not authorize refunds.

Void/Refund a Transaction
Voids and refunds are performed with the same steps. Voids can be processed on transactions in
the current batch; refunds can be processed on transactions from closed batches.
To perform a void or refund:
1. Select the View History tab and perform a search for the transaction to void or refund.
2. Click to select the transaction that you want to void/refund. Once you have selected the
transaction, the Void/Refund button appears.
NOTE: To perform a refund on a debit card transaction, the original debit card must be
present.

Figure 22: Transaction Selection
3. Click Void/Refund. The details for that transaction are displayed.

User Guide V 3.57—December 2015

Figure 23: Transaction Details
4. Enter the base amount of the refund. The convenience fee is automatically calculated and
added to the total. Verify the transaction details and click Confirm Amount.
5. If it is a debit card transaction refund, the customer is prompted to swipe their card and enter
their PIN.
6. Enter a reason for the Void/Refund in the Reversal Reason field, then click Submit Void or
Submit Refund. Click Cancel Void or Cancel Refund at any time before clicking Submit
Void or Submit Refund to stop the process.

Figure 24: Base Amount Plus Convenience Fee

User Guide V 3.57—December 2015

7. After submitting the void/refund, a Void/Refund Successful! message displays along with the
Reference Number for the transaction. Select Email or Print Receipt.

Figure 25: Void Successful
8. Click Finish.

User Guide V 3.57—December 2015

Reports
Transactions ran in Bolletta Cashier are accessible in the MerchantView reporting system. There a
variety of reports that can be customized, scheduled, and ran as needed.
NOTE: The following instructions assume that you have launched Bolletta Cashier and are
logged in with a Merchant Administrator user account.

Access Bolletta MerchantView
To access Bolletta MerchantView:
1. Click the Reports tab.

Figure 26: Reports Tab
2. Click Bolletta MerchantView. The Bolletta MerchantView reporting website opens displaying
a list of available reports, as determined by your login credentials.

User Guide V 3.57—December 2015

Select a Report
The report selection available on the Bolletta MerchantView website depends on your merchant
configuration, and, in a multiple-account environment, by the account.

Figure 27: Bolletta MerchantView—Report Selection
The following report types are available, depending on your merchant configuration.

User Guide V 3.57—December 2015

Table 2: Bolletta MerchantView Standard Reports
Report Name

Report Summary

Pay by Merchant

Shows the total payments and transactions by merchant. Merchant Administrators may have more than one merchant account available to them.
This report can be configured to report on one or more merchants.

Pay by Channel

Shows the total payments and transactions by channel for a single merchant. A channel is a specific method through which payments are made.
Available channels are: Cashier, Web, IVR (Interactive Voice Reponse),
External, MegabyteWeb, WebPortal, SecurePay, WebCart, and WebConnect.

Pay by Date

Displays the total payments and transactions by date or date range for a
single merchant. The default date is the current processing date, but you
can select any date or date range.

Pay by Method

Shows total payments and transactions by the payment method for a
single merchant.

Pay by Batch

Shows the total payments and transactions by batch for one or more merchants.

Pay by Bill Type

Shows the total payments and transactions by bill type.

Bill Detail

Shows bill details for payments made in the selected date range for a
single merchant.

Bill Type Summary

Shows payment summary information by bill type.

Merchant Summary

Shows the total payments by merchant.

Void Refund

Shows all voids and refunds by date or date range for a single merchant.

ACH Processing

Shows changes in the status of ACH (Automated Clearing House) payments for a single merchant.

ACH Deposits and
Charges

Shows deposits and charges of ACH transactions.

End of Day

Shows a detail summary for the indicated date range for a single merchant. This is limited to the most recent five days. This is the only report
accessible to Cashiers.

Failed Transactions
by Date

Shows failed transaction activity by date.

Privileged User
Action

Shows administrative actions performed by available privileged users.

Transaction Detail

Shows the transaction, authorization, bill detail, and history information for
a single transaction.

User Guide V 3.57—December 2015

Report Parameters
When you click on a report name, a Report Parameter page appears. This page allows you to tailor
the information in the resulting report. Parameters differ based on the report type. Set the
parameters and click Submit to run the report.
Table 3: Report Parameters
Parameter Type
Drop-down Box

Description
Allows you to select a single item. For example, you are able to select only one
option from the Time Zone list.

Allows you to select one or more items. When you click in a multi-select field, a
list box opens with options. Select the check boxes and/or option buttons for the
Multi-select Field
items that you want to include and click Submit. For example, you are able to
select multiple options in the Channel list box.
Date Field

Allows you to type or use the calendar date selector to enter a date. To use the
calendar date selector, click the calendar icon, scroll to the month, and click the
desired date. Displays the date in the format: mm/dd/yyyy.

Time Field

Allows you to type to enter a time. Enter the time based on a 12-hour clock in
the format: hh:mm. This field is accompanied by a drop-down box to select AM
or PM.

Configure a Report for Export
Some reports are design to be exported. When the report is run, information is exported to a
Microsoft Excel file. If Microsoft Excel is not installed on the workstation, data is exported as a
Comma Separated Values (CSV) file.
To configure the information:
1. Click Configure Export Fields and select the fields and the order of those fields.
2. Click Save to name and store this configuration for reuse. This allows you to avoid the
configuration step for subsequent data exports.
3. Click Submit on the Payment Data Export Report Parameters screen.

User Guide V 3.57—December 2015

Generate the End of Day Report
The Cashier and Advanced Cashier currently have access to only the End of Day report on the
Bolletta MerchantView site. To generate the report:
1. Click the Reports tab.

Figure 28: Reports Tab
2. Click Bolletta MerchantView. The Bolletta MerchantView site is displayed. (Note: The
merchant will see a subset of the report shown here.)

Figure 29: Bolletta MerchantView Site

User Guide V 3.57—December 2015

3. Click the End of Day Report link.
4. If there are multiple merchant accounts, select the correct one in the drop down box in the
upper right of the screen.
5. Verify that the information is correct in the Merchant, Time Zone and Cashier fields, then enter
the report date/time parameters.
6. Click Submit. The End of Day Report is displayed in the Report Viewer.
NOTE: End of Day Reports are available only for the last five days.

Figure 30: End of Day Report

User Guide V 3.57—December 2015

Troubleshooting
Error messages are classified into three categories:
l Equipment problems, usually associated with the swipe devices.
l Application issues that can be handled by the Merchant Administrator.
l System errors that have to do with the transmission and processing of the transactions, which
are handled by Heartland Support Representatives.
If the recommended actions do not resolve the problem, contact your Merchant Administrator.
Table 4: Troubleshooting Errors
Error

Solution

The Username or Password was entered incorrectly. Verify and re-enter your
Authentication
Username and Password. If you are unable to successfully log in after re-entering
Failed
your credentials, click Forgot Password or contact your Merchant Administrator.
The connection between the workstation and the E3 PinPad or Wedge is faulty.

E3 PinPad or
Wedge does
not respond

Solution 1:
l Log off and close Bolletta Cashier.
l Unplug and reconnect the cable to your workstation.
l Restart the application and log in.
Solution 2:
l Click Help in top left-hand corner of the application.
Click Register E3 card reader.
If problem persists, contact your Merchant Administrator.

System Errors specify problems with the Bolletta Cashier, or the Heartland
system through which the payments are processed. Many of these require
System Errors
assistance from your Merchant Administrator working with your Heartland
Support Representative.

Heartland Bolletta Support

Description
For 24/7/365 product support, call the Bolletta Support Line:
1-866-801-4757.
l Specialty Product Team: 7:00 a.m. to 7:00 p.m., Eastern
Time
l Urgent Care: 7:00 p.m. to 7:00 a.m., Eastern Time

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