CCGo App Admin Guide.v.1.10

CCGoAppAdminGuide.v.1.10

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CCGo App Admin Guide
Welcome to comCOACHgo App, the fastest, most engaging, social learning, and
development system ever built. Below are the easy-to-follow instructions for getting a
successful start today:

» Getting started:

1) Download the
comCOACHgo App.
This is what the app looks
like.

2) Success Sciences will
create an Administrative
account using your
company’s name.

Here are the URL’s to download the app:
- Android App: **Requires Android tablet or phone 5.0 and up.
https://play.google.com/store/apps/details?id=com.ccgo
- iOS/iPhone/iPad App: **Requires iOS 9.1 or later. Compatible with
iPhone, iPad, and iPod touch.
https://itunes.apple.com/us/app/comcoachgo/id1353775464?mt=8

Companyname@success-sciences.com

3) Success Sciences will
provide you with the login
information (email and
password) for the admin
account.

© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

4) Also, Success Sciences
will provide you with a
username and password for
the WEB admin account
panel (for your COMPUTER).

5) If you forget your admin account password or username, you will have to contact
Success Sciences to retrieve it.

» OVERVIEW:
•

•

What is the WEB admin account?
o The web admin account allows you to CREATE and MANAGE the
challenge categories that you and your coaches will then use through the
app.
o You can also create challenge templates to push out to specific teams or
your entire company.
What is the PHONE admin account?
o The phone admin account is where you can manage the teams,
members, coaches, and the company account.
o You can also view the challenges being put out by your teams, view the
leaderboards for users, and view reports.
What is it the PHONE admin account for?
o Add new teams and users
o Assign user roles
o Delete users or teams
o Review and manage the rest of the features
o You will ONLY use this account to ADD/EDIT/MANAGE TEAMS

© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

Table of contents
1. LOG IN ………………………………………………………………………………

2. ADD/MANAGE TEAMS AND USERS ………………………..………………….…

6-8

3. REVIEW/MANAGE CHALLENGES CREATED BY COACHES ……………….…..

4. MANAGE THE LIBRARY ………………………………………………………….....

9-10

5. REVIEW LEADERBOARD ……………………………………………………………

10-11

6. MANAGE CHALLENGES CATEGORIES (THROUGH THE WEB ADMIN PANEL) ..................

12-13

7. EDIT YOUR PROFILE/THEME ………………………………………….…………….

13-15

8. TURN ON/OFF & VIEW PUSH NOTIFICATIONS ….............................................

16-17

9. VIEW REPORTS ………………....…….................................................................

10. ADD SUGGESTIONS ………………....……......................................................

11. CONTACT SUCCESS SCIENCES ………………....……....................................

12. FAQ’S .............................................................................................................

© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

1) LOG IN:
This is your mobile App LOGIN screen. (See image on the right)
a) LOG IN with your ADMIN account entering the email
address and the password provided in your email by Success
Sciences.

b) This is the main dashboard. Here you can do the following:
o
o
o
o
o
o
o
o
o

Add/Manage teams and users
Review/Manage challenges created by coaches
Manage the library
Review the leaderboard
Manage challenge categories through the web admin panel
Edit your profile/theme
View reports
Add suggestions
Contact Success Sciences
**All of these features will be explained in the following
pages **

c) You can access any app features from the drop-down menu.

» In your main dashboard top
left-hand side icon:
A menu of contents will display all
the app features.

© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

2) ADD/MANAGE TEAMS AND USERS:

1. Click on “Add a team”

2. Enter your team name
and any description you
want to add

3. Once your team is added
successfully, you will get a
notification on your screen

4. Now, it’s time to add your
team members/users.
- You can ONLY add users
after you have a team
- You have to create and
assign a coach to the team
BEFORE adding users

© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

5. Adding team
members/users:
From the drop-down menu
choose their role:
- Company Admin
- Coach
- User

5.1. Assigning a coach to a
team:
1. From the drop-down
menu choose “Coach”
2. Add their email address,
first name, and last name
3. Select the Team
4. Click “ADD USER”
** Please note: you can
ONLY add ONE coach per
team.
5.2. However, as an admin,
you can add a second
admin.
1. From the drop-down
menu choose “Company
Admin”
2. Add their email address,
first name, and last name
3. Select the Team
4. Click “ADD USER”
** Please note: the second
admin can add and delete
users and teams

© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

6. Add their work emails, first
names, last names and
select their teams.
Profile pictures are optional
for adding users.
*Note: Each email can only
have one account
associated with it
Once you are done you will
get a confirmation alert.
*Repeat steps 4 & 5 to add
all of your users
**See images on your right

7. You can edit/delete
teams/users.

**See images on your right

8. Also, you can
ACTIVE/DEACTIVATE
users/teams so they cannot
LOG IN into their accounts.

**Same patterns apply for teams and user for
ACTIVATION AND DEACTIVATION

- When you DEACTIVATE a
user/team an ALERT will pop
up and the USER/TEAM will
become GREY
- When your USER/TEAM is
ACTIVE it will be GREEN
**See images on your right
© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

3) REVIEW/ MANAGE CHALLENGES CREATED BY COACHES:
With this option, you can see the following features:
•
•
•
•
•

Challenge start date and the deadline
User responses
Team and coach name
Ongoing challenge and guidelines
Leaderboard

**See images below

4) MANAGE THE LIBRARY:
» To access the library:
» Click on the left-hand-side icon
» Click “Manage library

© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

» There is an option to remove content from the Library:
•
•

Once you are inside the Library (following the steps above)
Click the challenge and click under “Remove from Library.”

» You can download any response that is in the library by
pressing the green down arrow.
*Please note: you may have to allow CCGo to access your
photos. Then a green bar will show up to show the
download progress at the bottom.
It will save the video to your Photos or Gallery.

5) REVIEW THE LEADERBOARD:
» There are two types:
a) Overall Leaderboard
b) Challenge Leaderboard
a) Overall Leaderboard:
» The points are gained from the following:
•
•

INTERACTING with the users. When users vote their other members of the
groups they will get 1 point for each time the vote
RANKED POINTS from each individual challenge. These points are added to
the interactive points to create their total score. These points amounts are

© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

determined the coach and added based on the coach’s choice or the
voting results.
» Accessing the Overall Leaderboard:
•
•
•

Click on the top left-handed corner icon
Click “Leaderboard”
See the “Overall Leaders”

b) Challenge Leaderboard:
» Shows the three ranked winners determined with the respective total points in
that single challenge.
» The ending points come from adding the following:
•
•

Each time a teammate votes on a challenge response, they receive the
points that are given by teammates votes
The points that are given by the coach at the end of the challenge.

» Accessing the Challenge Leaderboard:
1. Click the tab on the bottom of the phone screen that says “Challenges”
2. Click under the challenge itself
3. Click “View Leaderboard”

** You can view the challenge leaderboard at any point by clicking the challenge
itself and selecting “View Leaderboard”
© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

6) MANAGE CHALLENGE CATEGORIES THROUGH THE WEB ADMIN ACCOUNT:
1. Log in to your web admin
account.
**Success Sciences provided you
with your USER ID, password and
URL to the page. If you lose the
password/username you will
have to contact Success
Sciences

2. This is your comCOACHgo main
dashboard.
*Users can also see feedback sent to company
admin and Success Sciences.
3. You can add challenge
categories and challenge
templates on the web admin
account.
Challenge Categories are
necessary for your coaches to
publish challenges to your users.
Challenge Templates can be
used to create a challenge that
needs to be pushed out to
everyone in the company. These
challenges can be seen by all
coaches in a company

1) Manage Challenge Category:
- Click under Manage Master
- After that, click under Manage Challenge
Category
- Add the Category name and Description
Clicking the “+Add” button on your lefthand corner

2) Manage Challenge Template:
- Click under Manage Challenge Template
- After that, click under Challenge Template
- Add the Template from your files clicking
the “+Add” button on your left-hand
corner.
- You can add text or video challenge
templates

*Videos must be in MP4 format

Click submit when you are ready
You can only add text OR video, not both

**Please note: text challenges are
a maximum of 255 characters;
video files are a max. of 10 MB.

7) EDIT YOUR PROFILE/THEME:
» How to edit your profile:
1. Tap the top left-hand icon to display the table of contents
2. Click “My Profile”
3. You will be able to edit/add your name and last name, custom Weblink,
add/edit your company address, and add/change your company logo*** and
profile picture***
4. Click “Save” once you are finished
**See images below

» How to change your profile picture**:
1. Follow the same steps to access your profile
2. Once you are in your profile, tap the grey circle
© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

3. You will be able to take a photo or choose from a picture from your
phone
4. When you are done, fill out the rest of the boxes and click SAVE
5. Your profile picture will show up in the leaderboard along with your name.
*May have to allow CCGo to access your photos.
**See images below

» How to change your company logo**:
1. Follow the same steps to access your profile
2. Once you are in your profile, tap the “Edit Company Logo” button
3. You will be able to take a photo or choose from a picture from your
phone
4. When you are done, fill out the rest of the boxes and click SAVE
*See images below

» How to change your app theme.
You can change the theme from GREEN to RED:
1. Tap the top left-hand icon to display the table of contents
2. Click “Settings”
3. Tap “Change Theme”
4. Pick Red or Green
5. The app will automatically set the color you choose
6. You can change the theme as many times as you want to
**See images below

» How to change your password**:
1. Follow the same steps above to access your settings
2. Click “Change Password”
3. Enter your previous password
4. Enter & confirm your new password
5. Click “Change Password” to save your new changes
*See images below

8) TURN ON/OFF PUSH/ VIEW NOTIFICATIONS:
These are messages that pop up on your mobile device from comCOACHgo:
1) You don't have to be in the app or using their devices to receive them. They show up in the
notifications area of your phone and also as a red number on the app icon for unread
notifications.
2) The on/off switch in the settings can turn these on or off.
3) Turning off push notifications may mean that you will miss challenges as you
won’t be notified when they are published.

*See images below

This is how the notifications show:

1) On your comCOACHgo app:

***You can access the notifications
by tapping the left-hand side icon on
your screen and clicking
“Notifications.”

2) On your phone:

» What are the notifications?
The notifications area tells the users what
has happened recently in the app.
*Note: if after turning these on they are
still not working, please see FAQ’s at the
bottom of this guide
Admins get notified about:
• About if coach deletes a challenge
• If a coach makes a challenge
inactive/active
• If your coach adds a challenge

**To view notifications, tap
the bell in the upper right
corner of your app

9) VIEW REPORTS:
Ø Reports show all challenges with the
number of responses on a challenge,
the date the challenges were created,
and the team they were created for
How to access it:
1) Tap the top left-hand icon to display
the table of contents
2) Click “Reports”
3) You can view the reports

Ø Along with the coach name, this is just a
summary area, you cannot view
responses or challenge videos/text

Ø You can view the reports by:
•
•
•
•
•

Team
Coach
Week
Month
Year

10) ADD SUGGESTIONS:
1. Tap the top left-hand icon to display the table of contents
2. Click “Suggestion”
3. Help us improve our app & give us your feedback
4. Click “Submit” when you are done! *The suggestions go to Success Sciences
© 2018 All rights reserved. Success Sciences, Inc.| 813.989.9900 | success-sciences.com | communication-coach.com |
comCOACHgo.com

**See images below

11) CONTACT SUCCESS SCIENCES:
1. Tap the top left-hand icon to display the table of contents
2. Click “Contact Us”
3. This will take you to the comCOACHgo website where you can learn more about
the app. **Scrolling down the page you will find our phone number and email

12) FAQ’S:
If you still have any questions about the App that weren’t covered above please go
to the following link: http://comcoachgo.com/faqs/ccgoFAQ.html

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Title                           : Microsoft Word - CCGo App Admin Guide.v.1.10.docx
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Create Date                     : 2018:10:29 14:51:06Z
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CCGo App Admin Guide.v.1.10

CCGoAppAdminGuide.v.1.10

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