CDM4300T User Guide (English) UG ENG

User Manual: CDM4300T User Guide (English) ViewSonic CDM4300T 43 ViewBoard Interactive Touch Commercial Display

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CDM4300T
Commercial Display
User Guide

IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. “Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual”

Model No. VS16466

Thank you for choosing ViewSonic
As a world leading provider of visual solutions, ViewSonic is dedicated to
exceeding the world’s expectations for technological evolution, innovation, and
simplicity. At ViewSonic, we believe that our products have the potential to
make a positive impact in the world, and we are confident that the ViewSonic
product you have chosen will serve you well.
Once again, thank you for choosing ViewSonic !

Compliance Information
NOTE: This section addresses all connected requirements and statements regarding regulations.
Confirmed corresponding applications shall refer to nameplate labels and relevant markings on
unit.

Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.

For Canada
CAN ICES-3 (A)/NMB-3(A)
Contains FCC ID: ARS-WL211
IC ID: 9190A-WL211

CE Conformity for European Countries
The device complies with the EMC Directive 2014/30/EU and Low Voltage Directive
2014/35/EU, RED 2014/53/EU.
Following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and Electronic
Equipment Directive 2012/19/EU (WEEE).The mark indicates the requirement NOT to
dispose the equipment as unsorted municipal waste, but use the return and collection
systems according to local law.

Warning:

This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adbquate measures.

i

Industry Canada Notice
This device complies with Canadian RSS-210.To prevent radio interference to the licensed service,
this device is intended to be operated indoors and away from windows to provide maximum
shielding. Equipment (or its transmitting antenna) that is installed outdoors is subject to licensing.
The installer of this radio equipment must ensure that the antenna is located or pointed such that it
does not emit RF field in excess of Health Canada limits for the general population; consult Safety
Code 6, obtainable from Health Canada’s website www.hc-sc.gc.ca/rpb.

Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive 2011/65/EU of the
European Parliament and the Council on restriction of the use of certain hazardous substances in
electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum
concentration values issued by the European Technical Adaptation Committee (TAC) as shown
below:
Substance

Proposed Maximum
Concentration

Actual Concentration

Lead (Pb)

0,1%

< 0,1%

Mercury (Hg)

0,1%

< 0,1%

Cadmium (Cd)

0,01%

< 0,01%

Hexavalent Chromium (Cr6+)

0,1%

< 0,1%

Polybrominated biphenyls (PBB)

0,1%

< 0,1%

Polybrominated diphenyl ethers (PBDE)

0,1%

< 0,1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2
Directives as noted below:
Examples of exempted components are:
1. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.
2. Copper alloy containing up to 4% lead by weight.
3. Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight
or more lead).
4. Electrical and electronic components containing lead in a glass or ceramic other than dielectric
ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.

ii

Safety Precautions
FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND
USING THE LCD COLOR MONITOR:
•

DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and
opening or removing covers may expose you to dangerous shock hazards or other risks. Refer
all servicing to qualified service personnel.

•

Do not spill any liquids into the cabinet or use your monitor near water.

•

Do not insert objects of any kind into the cabinet slots, as they may touch dangerous voltage
points, which can be harmful or fatal or may cause electric shock, fire or equipment failure.

•

Do not place any heavy objects on the power cord. Damage to the cord may cause shock or
fire.

•

Do not place this product on a sloping or unstable cart, stand or table, as the monitor may fall,
causing serious damage to the monitor.

•

Do not place any objects onto the monitor and do not use the monitor outdoors.

•

The inside of the fluorescent tube located within the LCD monitor contains mercury. Please
follow the laws or rules of your municipality to dispose of the tube properly.

•

Do not bend power cord.

•

Do not use monitor in high temperature, humid, dusty, or oily areas.

•

If monitor or glass is broken, do not come in contact with the liquid crystal and handle with
care.

•

Allow adequate ventilation around the monitor, so that heat can properly dissipate. Do not
block ventilated openings or place the monitor near a radiator or other heat sources. Do not
put anything on top of the monitor.

•

The power cable connector is the primary means of detaching the system from the power
supply. The monitor should be installed close to a power outlet, which is easily accessible.

•

Handle with care when transporting. Save packaging for transporting.

•

Please clean the holes of back cabinet to reject dirt and dust at least once a year because of
set reliability.

•

If using the cooling fan continuously, it’s recommended to wipe holes a minimum of once a
month.

•

When installing the remote control batteries;
- Align the batteries according to the (+) and (-) indications inside the case.
- Align the (-) indication of the battery first inside the case.

•

Usage of other than specified head- or earphones can result in hearing loss due to excessive
sound pressures.

iii

CAUTION:
Immediately unplug your monitor from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
•

When the power supply cord or plug is damaged.

•

If liquid has been spilled, or objects have fallen into the monitor.

•

If the monitor has been exposed to rain or water.

•

If the monitor has been dropped or the cabinet damaged.

•

If the monitor does not operate normally by following operating instructions.

Recommended Use
CAUTION:
•

For optimum performance, allow 20 minutes for warm-up.

•

Rest your eyes periodically by focusing on an object at least 5 feet away. Blink often.

•

Position the monitor at a 90° angle to windows and other light sources to minimize glare and
reflections.

•

Clean the LCD monitor surface with a lint-free, nonabrasive cloth. Avoid using any cleaning
solution or glass cleaner!

•

Adjust the monitor’s brightness, contrast and sharpness controls to enhance readability.

•

Avoid displaying fixed patterns on the monitor for long periods of time to avoid image
persistence (after image effects).

•

Get regular eye checkups.

Ergonomics
To realize the maximum ergonomic benefits, we recommend the following:
•

Use the preset Size and Position controls with standard signals.

•

Use the preset Color Setting.

•

Use non-interlaced signals.

•

Do not use primary color blue on a dark background, as it is difficult to see and may produce
eye fatigue due to insufficient contrast.

iv

Table Of Contents
1.

Unpacking and Installation................... 1
1.1. Unpacking....................................... 1
1.2. Package Contents........................... 1
1.3. Installation Notes............................. 1
1.4. Installing and Removing Table
Stands (optional)............................. 2
1.5. Mounting on a Wall.......................... 3
1.6. Mounting in Portrait Position........... 4

2.

Parts and Functions.............................. 5
2.1. Control Panel.................................. 5
2.2. Input/Output Terminals.................... 6
2.3. Remote Control............................... 7
2.3.1. General functions.............. 7
2.3.2. Inserting batteries in the
remote control.................... 8
2.3.3. Handling the remote
control................................ 8
2.3.4. Operating range of the
remote control.................... 8

3.

Connecting External Equipment.......... 9
3.1. Connecting External Equipment
(DVD/VCR/VCD)............................. 9
3.1.1. Using HDMI video input..... 9
3.2. Connecting a PC............................. 9
3.2.1. Using VGA input................ 9
3.2.2. Using DVI input................ 10
3.2.3. Using HDMI input............. 10
3.2.4. Using DisplayPort input....11
3.3. Connecting Audio Equipment.........11
3.3.1. Connecting an external
audio device.....................11
3.4. Connecting Multiple Displays in a
Daisy-chain Configuration............. 12
3.4.1. Display control
connection....................... 12
3.4.2. Digital video connection... 12
3.5. IR connection ............................... 13
3.6. IR Pass-through Connection ........ 13

4.

4.7.1.
4.7.2.
4.7.3.
4.7.4.
4.7.5.
4.7.6.
4.7.7.
4.7.8.
4.7.9.

Wi-Fi................................ 19
Ethernet........................... 19
Signage Display............... 20
System Tools................... 20
Storage............................ 20
Apps................................. 20
Date & Time..................... 20
Development Setting....... 21
About............................... 21

5.

OSD Menu............................................. 21
5.1. Settings......................................... 22
5.1.1. Picture menu................... 22
5.1.2. Screen menu................... 22
5.1.3. Audio menu..................... 23
5.1.4. PIP menu......................... 24
5.1.5. Config1 menu.................. 24
5.1.6. Config2 menu.................. 25
5.1.7. Advanced menu............... 26

6.

USB device compatibility.................... 33

7.

Input mode........................................... 34

8.

Cleaning and Troubleshooting........... 35
8.1. Cleaning........................................ 35
8.2. Troubleshooting............................. 36

9.

Technical Specifications..................... 37
9.1. CDM4300T.................................... 37

10. RS232 Protocol.................................... 39
10.1. Introduction................................... 39
10.2. Description.................................... 39
10.2.1. Hardware specification.... 39
10.2.2. Communication Setting... 39
10.2.3. Command Message
Reference........................ 39
10.3. Protocol......................................... 40
10.3.1. Set-Function Listing......... 40
10.3.2. Get-Function Listing........ 43
10.3.3. Remote Control Passthrough mode.................. 46

Operation.............................................. 14
4.1. Watch the Connected Video
Source........................................... 14
4.2. Change Picture Format................. 14
4.3. Media Player................................. 14
4.3.1. Base settings in Display.. 14
4.3.2. Signage Manager............ 14
4.4. Web Browser................................. 16
4.5. PDF Reader.................................. 17
4.6. Custom.......................................... 18
4.7. Setting (Admin mode)................... 19

11. Other Information................................ 49
Customer Support................................. 49
Limited Warranty ................................... 50
Mexico Limited Warranty....................... 52

v

Copyright Information
Copyright © ViewSonic® Corporation, 2017. All rights reserved.
ViewSonic©, the three birds logo, OnView, ViewMatch, and ViewMeter are registered trademarks of
ViewSonic Corporation.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic Corporation has determined that this product meetsthe
ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or omissions
contained herein; nor for incidental or consequential damages resulting from furnishing this
material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic Corporation reserves the right to
change product specifications without notice. Information in this document may change without
notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any purpose
without prior written permission from ViewSonic Corporation.

Product Registration
To meet your future needs, and to receive any additional product information as it becomes
available, please register your product on the Internet at:
www.viewsonic.com.
The ViewSonic® Wizard CD-ROM also provides an opportunity for you to print the registration form,
which you may mail or fax to ViewSonic.

For Your Records
Product Name:
Model Number:
Document Number:
Serial Number:
Purchase Date:

CDM4300T
ViewSonic Commercial Display
VS16466
CDM4300T_UG_ENG Rev. 1A 06-30-17

Product disposal at end of product life
ViewSonic respects the environment and is committed to working and living green. Thank you for
being part of Smarter, Greener Computing.
Please visit ViewSonic website to learn more.
USA & Canada: http://www.viewsonic.com/company/green/recycle-program/
Europe: http://www.viewsoniceurope.com/eu/support/call-desk/
Taiwan: http://recycle.epa.gov.tw/recycle/index2.aspx

vi

1.

Unpacking and Installation

1.1.

Unpacking

•
•
•
•

This product is packed in a carton, together with the standard accessories.
Any other optional accessories will be packed separately.
Due to the size and weight of this display it is recommended for two people to move it.
After opening the carton, ensure that the contents are complete and in good condition.

1.2.

Package Contents

Please verify that you received the following items with your package content:
•
•
•
•
•
•
•
•
•
•

LCD display
CD ROM
Remote control with AAA
batteries
Quick Start Guide
Power cord (1.8 m)
RS232 cable (1.8 m)
RS232 daisy chain cable
(2.4mm-2.4mm)
IR sensor cable
DVI to VGA cable
USB cable (Type A-B)

DVI to VGA cable

Remote Control
and AAA Batteries

USB cable (Type A-B)

* The supplied power cord varies depending on destination.

For EU

For China

For North America

For UK

CD ROM

RS232 Cable

Quick Start Guide

RS232 daisy chain cable

NOTES:
•
•

For all other regions, apply a power cord that conforms to the AC voltage of the power socket and has been
approved by and complies with the safety regulations of the particular country.
Keep the package box and packing material for shipping the display.

1.3.
•
•

•

Installation Notes

Due to the high power consumption, always use the plug exclusively designed for this product. If an extended line is
required, please consult your service agent.
The product should be installed on a flat surface to avoid tipping. The distance between the back of the product
and the wall should be maintained for proper ventilation. Avoid installing the product in the kitchen, bathroom or any
other places with high humidity so as not to shorten the service life of the electronic components.
The product can normally operate only under 2000 m in altitude. In installations at altitudes above 2000 m, some
abnormalities may be experienced.

1

1.4.

Installing and Removing Table Stands (optional)

Step 1- Put on the table
Lay a protective sheet on the table, whick was wrapped arround the display when it was packaged, beneach
the screen surface so as not to scratch the screen face.
Step 2- Fix the tube to the display (by using M6xL41 screws)
Please refer to the following drawing to know the position of screws.
Step 3- Set up the stand (by using thumb)
M6xL41 screws

Thumbscrews

Longer portions face the front
Table stand

To remove table stands:
1. Power off the display.
2. Spread a protective sheet on a flat surface.
3. Place the display face-down on the protective sheet.
4. Remove screws using a screwdriver and place them in a safe place for reuse.

2

1.5.

Mounting on a Wall

To mount this display to a wall, you will have to obtain a standard wall-mounting kit. We recommend using a
mounting interface that complies with UL1678 standard in North America.
400

Protective Sheet

400

Table

1. Lay a protective sheet on a table, which was wrapped around the display when it was packaged, beneath
the screen surface so as not to scratch the screen face.
2. Ensure you have all accessories for mounting this display.
3. Follow the instructions that come with the base mounting kit. Failure to follow correct mounting
procedures could result in damage to the equipment or injury to the user or installer. Product warranty
does not cover damage caused by improper installation.
4. For the wall-mounting kit, use mounting screws and tighten them securely:
Model
CDM4300T

VESA Size (mm)

Mounting Screws

(X=Thickness of wall-mount plate)

400 × 400

M6 × (10 + X)

Caution:
To prevent the display from falling:
•

To lessen the probability of injury and damage resulting from fall of the display in case of earthquake or other natural
disaster, be sure to consult the bracket manufacturer for installation location.

Enclosure Ventilation Requirements
To allow heat to disperse, leave space between surrounding objects as shown in the diagram below.

100 mm

100 mm

100 mm

100 mm

NOTE:	When installing the display on a wall,
please consult a professional technician for
proper installation. We accept no liability for
installations not performed by a professional
technician.

3

1.6.

Mounting in Portrait Position

This display can be installed in portrait position.
1. Remove the table stand, if attached.
2. Rotate 90 degrees clockwise.

90

90

4

2.

Parts and Functions

2.1.

Control Panel

1

3

MUTE INPUT

2

4
5
6
7
MENU

8

10
9

1

[ ] button
Use this button to turn the display on or put the
display to standby.

2

[MUTE] button
Switch the audio mute ON/OFF.

3

[INPUT] button
Press to select input source.

4

[ ] button
Press to move the highlight bar right to selected item
or increase the adjustment while OSD menu is on, or
to increase the audio output level while OSD menu is
off.

5

[ ] button
Press to move the highlight bar left to selected item
or decrease the adjustment while OSD menu is on,
or to decrease the audio output level while OSD
menu is off.

6

[ ] button
Press to move the highlight bar up while OSd menu
is on.

7

[ ] button
Press to move the highlight bar down while OSD
menu is on.

8

[[MENU] button
Press to access the OSD menu.

9

	Remote control sensor and power status
indicator
• Receives command signals from the remote
control.
• Indicates the operating status of the display:
-- Lights green when this display is turned on
-- Lights red when this display is in standby mode
or DC power off.
-- Lights amber when the display enters Sleeping
mode.
-- When {SCHEDULE} is enabled, the light blinks green
and red.
-- Lights off when the main power of the display is
turned off or {Power LED light} turn off.

•

10

5

Push up to hide the lens:

SECURITY LOCK
Used for security and theft prevention.

2.2.

Input/Output Terminals
19

18
17
16

2 1

15

14
13
12
3

1

AC IN
AC power input.

2

3

5

8

5

6

7

8

9

10

11

10

MAIN POWER SWITCH
Main power on/off switch.

AUDIO OUT (3.5mm)
Audio signal output to connect your external AV
device.

11

HDMI 1 IN / 4 HDMI 2 IN
HDMI video/audio input.

USB-B
Touch out.

12

IR IN / 6 IR OUT (3.5 mm)
IR signal output/input for the loop-through function.

USB PORT/USB power supply (5V2A)
Connect your USB storage device.

13

LINE IN (3.5mm)
Audio input from your PC.

14

DVI IN / 15 DVI OUT
DVI-D video input.

16

DisplayPort IN / 17 DisplayPort OUT
DisplayPor t video input / output.

18

MICRO USB
Micro USB support OTG and Firmware update.

19

MICRO SD
Micro SD card support 32GB (Max.)

NOTES:
• This display’s remote control sensor will stop
working if the jack [IR IN] is connected.
• To remotely control your A/V device via this
display, refer to page 13 for IR Pass Through
connection.
7

4

RJ-45
LAN control function for the use of remote control
signal from control center.
RS232C IN / 9 RS232C OUT (2.5 mm)
RS232C network output/input for the loop-through
function.

6

2.3.

Remote Control

NOTE:	This button is functional for VGA input only.
9

2.3.1. General functions

1

10

[
] MUTE button
Press to turn the mute function on/off.

11

COLOR buttons
Choose tasks or options.(for Media Input only).

12

[NUMERIC] buttons
Enter text for network setting.

13

Format button
Press to switch screen aspect ratio.

14

[EXIT] button
Press to turn back to the previous OSD menu.

15

[INFO] button
Press to turn on/off the information OSD displayed
on the upper right corner of the screen.

16

[ ] button
Press to increase the value in OSD menu.

17

[OPTION] button
Access currently available options, picture and
sound menus (for Media Input only).

18

[+] Volume up button
Press to increase the audio output level.

19

[-] Volume down button
Press to decrease the audio output level.

20

2

3

13

4

14

5

6

15
16

7
8
9
10

17
18
19

11

[ID SET] button
If a single large- screen matrix (video wall) is
created, set ID key to control each dispaly.

20 21

12

ID Remote Control:
You can set the remote control ID when you want to use
this remote control on one of several different displays.
Press [ID] button. The red LED blinks twice.
1. Press [ID SET] button for more than 1 second to
enter the ID ode. The red LED lights up.
Press the [ID SET] button again will exit the ID
Mode. The red LED lights off.
Press the digit number [0] ~ [9] to select the display
you want to control.
For example: press [0] and [1] for display No.1,
press [1] and [1] for display No. 11.
The numbers available are from [01] ~[255].
2. Not pressing any button within 10 seconds will exit
the ID Mode.
3. If an error pressing of buttons other than the digits
occurred, wait 1 second after the red LED lights
off and then lights up again, then press the correct
digits again.
4. Press [ID ENTER] button to confirm. The red LED
blinks twice and then lights off.

21

1

[POWER] button
Press to switch on the display from standby mode.
Press again to turn it off and back into standby
mode.

2

[PLAY] button
Control playback of media files (for Media Input
only).

3

[
SOURCE] button
Press to toggle Video Source Menu. Press [ ] or
[ ] button to select one of the video sources among
Displayport, DVI-D, VGA, HDMI1, HDMI2, Media
Player, Browser or PDF Player. Press [OK] button.

4

[MENU] button
Press to turn the OSD menu on/off.

5

[ ] button

Press to move the selection down in OSD menu.

[ ] button

NOTE:
• Press [NORMAL] button. The green LED blinks
twice, indicating the display is in normal operation.
It is ncecssary to set up the ID number for each
display before selecting its ID number.

Press to move the selection up in OSD menu.
6

[ ] button
Press to decrease the value in OSD menu.

7

[OK] button
Press to activate the setting inside the OSD menu.

8

[ADJUST] button
Press to run the Auto Adjust function.

7

2.3.2. Inserting batteries in the remote control
The remote control is powered by two 1.5V AAA batteries.
To install or replace batteries:
1. Press and then slide the cover to open it.
2. Align the batteries according to the (+) and (–)
indications inside the battery compartment.
3. Replace the cover.
Caution:

The incorrect use of batteries can result in leaks or bursting. Be sure to follow these instructions:
•
•
•
•

Place “AAA” batteries matching the (+) and (–) signs on each battery to the (+) and (–) signs of the battery
compartment.
Do not mix battery types.
Do not combine new batteries with used ones. It causes shorter life or leakage of batteries.
Remove the dead batteries immediately to prevent them from liquid leaking in the battery compartment. Don’t touch
exposed battery acid, as it can damage your skin.

NOTE:	If you do not intend to use the remote control for a long period, remove the batteries.
2.3.3. Handling the remote control
•
•
•
•

Do not subject to strong shock.
Do not allow water or other liquid to splash the remote control. If the remote control gets wet, wipe it dry immediately.
Avoid exposure to heat and steam.
Other than to install the batteries, do not open the remote control.

2.3.4. Operating range of the remote control
Point the front of the remote control toward this display’s
remote control sensor when pressing a button.
Use the remote control within a distance of less than 10m/33ft
from this display’s sensor, and a horizontal and vertical angle
of less than 30 degrees.
NOTE:	The remote control may not function properly when
the remote control sensor on this display is under
direct sunlight or strong illumination, or when there is
an obstacle in the path of signal transmission.
30

8

30

3.

Connecting External Equipment

3.1.

Connecting External Equipment (DVD/VCR/VCD)

3.1.1. Using HDMI video input

DVD / VCR / VCD

HDMI OUT

[HDMI IN]

3.2.

Connecting a PC

3.2.1. Using VGA input
PC

VGA OUT
D-Sub 15 pin
[DVI IN]
AUDIO OUT
[VGA AUDIO IN]

9

3.2.2. Using DVI input
PC

DVI OUT
[DVI IN]
AUDIO OUT
[VGA AUDIO IN]

3.2.3. Using HDMI input
PC

HDMI OUT

[HDMI IN]

10

3.2.4. Using DisplayPort input

PC

[DisplayPort IN]

DisplayPort OUT

3.3.

Connecting Audio Equipment

3.3.1. Connecting an external audio device

AUDIO IN

AUDIO OUT

STEREO AMPLIFIER

11

3.4.

Connecting Multiple Displays in a Daisy-chain Configuration

You can interconnect multiple displays to create a daisy-chain configuration for applications such as a video
wall.
3.4.1. Display control connection
Connect the [RS232C OUT] connector of DISPLAY 1 to the [RS232C IN] connector of DISPLAY 2.
DISPLAY 1

DISPLAY 2

[RS-232C]
PC

[RS-232C IN]

[RS-232C OUT]

[RS-232C IN]

3.4.2. Digital video connection
Connect the [DVI OUT] connector of DISPLAY 1 to the [DVI IN] connector of DISPLAY 2.

DISPLAY 1

PC

[DVI]

[DVI IN]

DISPLAY 2

[DVI OUT]

[DVI IN]

Connect the [DP OUT] connector of DISPLAY 1 to the [DP IN] connector of DISPLAY 2.

DISPLAY 1

PC

[DP]

[DP IN]

DISPLAY 2

[DP OUT]

12

[DP IN]

3.5.

IR connection

DISPLAY 1
External
IR Receiver

[IR IN]

DISPLAY 2

[IR OUT]

[IR IN]

NOTE:	This display’s remote control sensor will stop working if the [IR IN] is connected.

3.6.

IR Pass-through Connection
[IR OUT]

DISPLAY

DVD / VCR / VCD

[IR IN]

(DVD / VCR / VCD)

Remote Control

13

[IR OUT]

4.

Operation

4.3.

NOTE:	The control button described in this section
is mainly on the remote control unless
specified otherwise.

4.1.

Media Player

You can publish videos, photos, music and widget
to play from Signage Manager Software.
4.3.1. Base settings in Display

Watch the Connected Video Source

See page 8 for external equipments
connection.
SOURCE button .
1. Press
2. Press or button to select a device, then
press OK button.

Ethernet: To turn Ethernet On or Off.
Wireless LAN : To turn Wireless LAN On or Off.
Time Zone: User can set up Time Zone manually.
4.3.2. Signage Manager
You can create content playlist from Signage
Manager and publish to display.
NOTE:	Please download Signage Manager from
http://vsweb.us/signagemanager and install
on your PC.
1. Press {Create playlist} button

4.2.

Change Picture Format

You can change the picture format to suit the video
source. Each video source has its available picture
formats.
The available picture formats depend on the video
source:
FORMAT button to change the picture
Press
format.
• {FULL}: Enlarge the picture to fill the screen.
• {NORMAL}: 4:3 format.
• {DYNAMIC}: 16:9 format.
• {REAL}: This mode displays the image
pixel-by-pixel on screen without scaling the
original image size.
• {21:9}: 21:9 format.
• {CUSTOM}: Custom define.

2. Select player model

14

3. Select Orientation, Empty templates and Predesigned templates and press
to next step.

6. And then you can export to player or USB
•

Export to Player (Display)

4. Press {Edit schedule} button to add schedule

•

Select player and press OK

•

It will show player status.

•

Export to USB

5. Press {Add schedule} button to set playlist
schedule

15

4.4.

Web Browser

2. Press “Option” then left side will pop up a list
Import : Import url list file
Export : Export url list file
Delete all : Delete all url record on right side
Back : left side list will be close.

You can save the web link and easy to browse the
web site.
Browser page has one item: {Settings}. Press
{Settings} then enter next page.

A. Import
Click Import, you can select URL file from Internal,
USB storage or SD card.

1. Users can choose 1~7. Press any one will show
a dialog.

Enter URL and press OK then data will save on
List

After URL file selected, URL will show on list.

16

4.5.

B. Export

PDF Reader

You can play PDF file on your display from
internal, USB or SD card.
This page has three items: {Play}, {Compose}
and {Settings}.
•
•
•

{Play} : select playlist to play.
{Compose}: edit playlist.
{Settings}: setting play properties.

Click Export, you can select Internal, USB storage
or SD card for export file to.

1. Select {Play} on this page, first you should
choose one playlist to play between FILE 1 and
FILE 7. The pencil icon means the playlist is
non-empty.
Dialog shows path file will be saved and file’s
name. Press “save” button then URLs on list will
be saved.

2. Select {Compose} on this page, first you
should choose one playlist to edit between
FILE 1 and FILE 7. The pencil icon means the
playlist is non-empty.

3. On URL list page, if you select non-empty item,
it will show a dialog to ask edit or play url. If
press “Edit”, it will show edit url dialog, if press
“Play”, it will show web page of item’s url.

17

A.	If an empty playlist is chosen, the app will guide
you to select the media source.
All media files should be placed in /viewsonic/
of root directory.
For example,
•

Select “Sort” in the slidebar, you can change the
order of files one by one.

pdfs in /root/viewsonic/pdf/

3. Select {Settings} on this page, this page
has two parts, {Repeat Mode} and {Effect
Duration}.
•
•

B.	You could edit or delete a non-empty playlist,
just choose the desired playlist which is with
pencil icon.

4.6.

{Repeat Mode} : play mode.
{Effect Duration} : photo effect duration.

Custom

Select custom app from source setting.
1. Entry Signage Display in Admin Mode (Refer
section 4.7 & 4.7.3)

C.	Once you start to edit a playlist, you will see
below screen.
Source - files in storage.
Playlist – files in playlist.
There are 4 icons which map to the keys of
remote controller.
Option key – launch slidebar
Play key – play media file.
Info key – show media info.
Ok key – select/unselect file.
In the slidebar, it helps you to do the following:
- select all : select all storage files.
- delete all : delete all playlist files.
- add/remove : update playlist from source.
- sort : sort playlist.
- save/abort : save or abort playlist.
- back : return.

2. Select Custom app will show the installed APK.
CDM model pre-install the Enplug APK inside.

18

4.7.

3. Press Select App to show the APK list.

Setting (Admin mode)

Press Menu 1 9 9 8 on remote control to enter
admin mode.

4. Select Enplug Display and press Save.

4.7.1. Wi-Fi
Via Enable/Disable to control Wi-Fi On/Off. After
Enable, the screen will list all available WiFi AP.
Note: Ethernet will be disable automatically if WiFi
turn on and connect to network.
4.7.2. Ethernet
Enable: To turn Ethernet On.
Disable: To turn Ethernet Off
Enable Ethernet will show Connection Type and
Mac Address.
1. Connection Type: Available type is DHCP/Static
IP
A. DHCP
B. Static IP
C. IP Address
D. Netmask
E. DNS Address
F. Gateway Address

5. Enplug Display APK name will show on Select
App.

2. Mack Address
Note: WiFi will be disable automatically if Etherne
turn on and connect to network.
6. Exit admin mode and press custom input
source. Enplug Display will run on screen.

19

4.7.3. Signage Display
There are 3 groups: General Settings / Server
Settings / Source Settings.
1. General Settings
-	Signage Display Name: Set the PD name,
default name is “PD” + Ethernet Mac
Address. The name is up to 36 characters.
-	Boot Logo:Scalar OSD menu to control
Android boot logo enable/disable.
-	Screenshot: Via Enable/Disable to control
screenshot On/Off. After Enable, user can
set screenshot timeslot and save path.
Note: Time slot of deletion and screenshot:
(1) Will delete picture at initial time 0 sec.
(2) Will screenshot at first 40 sec.

4.7.5. Storage
Show the storage space information.

2. Server Settings
-	FTP: Via Enable/Disable to control FTP
On/Off.
After setup, PD can share FTP files.

4.7.6. Apps
Show the App information.

SD CARD and USB STORAGE
Need to insert SD card or USB, the information will show up
total space and available of SD card or USB storage.

3. Source Settings
- Browser: Open Browser setting page.
-	PDF Reader: Open Play List and effect
setting page in PDF Player.
- Custom app: Let user select custom app.

4.7.7. Date & Time
Via Scalar OSD menu to control Auto Time On/Off.
When Salar OSD menu turn off Auto time, user
can set up Time Zone manually.
Note: Add new NTP server to display current
serverIP.
4.7.4. System Tools
There are 3 functions:
1. Clear Storage: Clear all data in viewsonic
folder.
2. Factory Reset: Reset all settings.
3. Import & Export: Import/Export PD settings.

20

5.

4.7.8. Development Setting
The options are for Android development.

OSD Menu

An overall view of the On-Screen Display (OSD)
structure is shown below. You can use it as a
reference for further adjusting your display.

4.7.9. About
This page will show
1. System updates
Will automatically search update.zip in USB or
SD card.
Will be shown in list for user selection if found
Note:
(1) Only support Android Full image.
(2) File name should be update.zip
(3)	The file should be located in root of
storage.
2. Android version
3. Kernel version
4. Build number

Navigating the OSD menu using the remote
control:
1. Press the [ ] MENU button to display the OSD
menu.
2. Press [ ] [ ] [ ] or [ ] button to select its menu
item or to adjust its value. Press OK button to
confirm.
3. Press [ ] EXIT button to go back to the
previous menu layer.
4. Press [ ] MENU button to exit the OSD menu.
Navigating the OSD menu using the display’s
control buttons:

1. Press the MENU button to display the OSD
menu.
2. Press the [ ] [ ] [ ] or [ ] to select menu item
or adjust its value.
3. Press [INPUT] button to confirm menu selection
and enter its submenu.
4. Press MENU to confirm menu selection and
enter its submenu.

21

5.1.

Settings

Overscan
Change the display area of the image.
ON: Set to display area about 95%
OFF: Set to display area about 100%

5.1.1. Picture menu
Picture

Brightness

70

Screen

Contrast

50

Audio

Sharpness

50

PIP

Black level

50

Configuration 1

Tint

Blue light filter
User can adjust the value from 100 to 0 when the
Color temperature value > 5000º K
Flicker free
ON: Set to Backlight to Maximun and diable
Brightness adjustment
OFF: Turn off this function and set Backlight value
as brightness value.

Color
Noisereduction

Medium

Gamma selection

Native

Color temperature

Native

Color control

Picture Reset
Reset all settings in the Picture menu.

Brightness
Adjust the overall image and background screen
brightness.

5.1.2. Screen menu

Contrast
Adjust the image contrast ratio for the input signal.
Sharpness
Adjust the sharpness of the picture.
Black level
Adjust the image brightness for the background.
NOTE:	sRGB picture mode is standard and cannot
be changed.
Tint
Adjust the tint of the screen.
NOTE: VIDEO mode only.

Picture

Hposition

Screen

Vposition

Audio

Clock

PIP

Clock phase

Configuration 1

Zoom mode

21:9

Custom zoom

Zoom

Auto adjust

Action

Screen reset

Action

H Position
Control Horizontal Image position within the
display area of the LCD.

Color
Adjust the color of the screen.
NOTE: VIDEO mode only

V Position
Control Vertical Image position within the display
area of the LCD.

Noise reduction
Adjust the noise reduction level.

Clock
Adjust to expand or narrow the width of the image
on the screen.
NOTE: VGA input only

Gamma Selection
Select a display gamma.
NOTE: sRGB picture mode is standard and cannot
be changed.

Clock Phase
Improves focus, clarity and image stability by
increasing or decreasing this setting.
NOTE: VGA input only

Color Temperature
adjust the color temperature.
Color Control
The color levels of red, green, and blue are
adjusted by the color bars.
R: Red gain, G: Green gain, B: Blue gain

Zoom Mode
PC mode: {Full} / {Normal} / {Real} / {Dynamic}/
{21:9}/ {Custom}.
Video mode: {Full} / {Normal} /{Real} /
{Dynamic}/ {21:9}/ {Custom}.

Picture Mode
PC mode: {Standard} / {Highbright} / {sRGB}.
Video mode: {Standard} / {Highbright} /
{Cinema}.

22

NOTE: Zoom mode setting is by input. If input in
multi-windows, the setting will apply for windows
with the same input. And the INFO OSD will show
the latest setting.

5.1.3. Audio menu

Full
This mode restores the correct
proportions of pictures transmitted in 16:9
using the full screen display.
Normal
The picture is reproduced in 4:3 format
and a black band is displayed on either
side of the picture.
Real
This mode displays the image pixelby-pixel on screen without scaling the
original image size.
Dynamic
The picture is reproduced in 16:9 format
and a black band at the top and bottom.

Picture

Balance

50

Screen

Treble

50

Audio

Bass

50

PIP

Volume

0

Configuration 1

Audio out (line out)

30

Maxium volume

100

Minimum volume

0

Mute

Off

Auto source

Digital

Sync. Volume

Off

Balance
Adjust to emphasize left or right audio output
balance.

21:9
The picture is reproduced in 21:9 format
and a black band at the top and bottom.

Treble
Adjust to increase or decrease higher-pitched
sounds.

Custom
Choose to apply the custom zoom
settings in the Custom Zoom submenu.

Bass
Adjust to increase or decrease lower-pitched
sounds.

Custom Zoom
You can use this function to further customize
the zoom settings to suit the image you want to
display.
NOTE: This item is functional only when the Zoom
mode setting is set to Custom.

Volume
Adjust to increase or decrease the audio output
level.
Note: Minimum volume ≤ Volume ≤ Maximum
volume

Zoom
Expands the horizontal and vertical sizes
of the image simultaneously.

Audio Out (Line Out)
Adjust to increase or decrease line out output
level.

H zoom
Expands the horizontal size of the image
only.

Maximum volume
Limitation for the maximum volume setting.

V zoom
Expands the vertical size of the image
only.

Minimum volume
Limitation for the minimum volume setting.
Mute
Turn the mute function on/off.

H position
Moves the horizontal position of the
image left or right.
The adjustable step by Zoom and H zoom
setting.
V position
Moves the vertical position of the image
up or down.
The adjustable step by Zoom and V zoom
setting.

Audio source
Select the audio input source.
Analog: audio from audio input
Digital : audio from HDMI/DVI audio.
Displyport: audio from DP.
Sync. Volume
Enable/disable audio out (line out) volume
adjustability.

Auto Adjust
Press “Set” to detect and adjust H position, V
position, Clock, Phase automatically.

Audio reset
Reset all settings in the Audio menu to factory
preset values.

Screen Reset
Reset all settings in the Screen menu to factory
preset values.

23

5.1.4. PIP menu

HDMI1

Picture

Sub mode

Off

Screen

PIP size

Small

Audio

PIP position

Bottom-Right

PIP

PIP change

Action

Configuration 1

PIP source

HDMI2

DVI

DisplayPort

VGA MediaPlayer Browser

PDF
Custom
Player

HDMI1

O

X

X

O

O

X

X

X

X

HDMI2

X

O

X

O

O

X

X

X

X

DVI

X

X

O

O

X

X

X

X

X

DisplayPort

O

O

O

O

O

O

O

O

O

VGA

O

O

X

O

O

O

O

O

O

Media
Player

X

X

X

O

O

O

X

X

X

VGA

Browser

X

X

X

O

O

X

O

X

X

PDF Player

X

X

X

O

O

X

X

O

X

PIP audio

Main

Custom

X

X

X

O

O

X

X

X

O

PIP reset

Action

(O: PIP function available, X: PIP function
unavailable)
5.1.5. Config1 menu

Sub mode
Select the PIP (Picture-in-Picture) mode.
Choose from: {Off}/{PIP}/{POP}/{Quick swap}/
{PBP}.
PIP size
Select the size of the sub picture in the PIP
(Picture-in-Picture) mode.
Choose from: {Small} / {Medium} / {Large}.
PIP position
Select the position of the sub picture in the PIP
(Picture-in-Picture) mode.
{Bottom-Right} / {Bottom-Left} / {Top-Right} /
{Top-Left}

Action

Audio

RS232 routing

RS232

PIP

Boot on source

Action

Configuration 1

WOL

Off

Power LED light

On

Network

On

Configuration1 reset

Action

Factory reset

Action

•
•

{Power off} - The display will remain off when
the power cord is connected to a wall outlet.
{Forced on} - The display will turn on when the
power cord is connected to a wall outlet.
{Last status} - The display will return to the
previous power status (on/off/standby) when
removing and replacing the power cord.

Panel saving
Choose to enable the panel saving functions and
thus reduce the risk of “image persistence” or
“ghost-imaging”.

PIP audio
Select the audio source in the Sub mode.

{Main} - Select audio from the main picture
{Sub} - Select audio from the sub picture.

•

PIP reset
Reset all settings in the PIP menu to factory preset
values.

•

NOTES:

•

Last status

Panel saving

•

PIP Source
Select the input signal for the sub picture.

•

Switch on state

Screen

Switch on state
Select the display status used for the next time
you connect the power cord.

PIP change
Exchange Main and PIP/POP/PBP/Quick swap
input signal.

•
•

Picture

The PIP function is available only for certain
signal source combinations as shown in the table
below.
The availability of the PIP function will also
depend on the resolution of the input signal
being used.

{Brightness} - Select {On} and the image
brightness will be reduced to an appropriate
level. The Brightness setting in the Picture menu
will be unavailable when selected.
{Pixel shift} - Select the time interval ({Auto} / {10
~ 900} Seconds/ {Off}) for the display to slightly
expand the image size and shift the position of
pixels in four directions (up, down, left, or right).
Activating Pixel Shift will disable H Position, V
Position and Zoom Mode in the Screen Menu.

RS232 Routing
Select the network control port.
Choose from: {RS232} / {LAN->RS232}.
Boot on Source
Choose to select source when boot up.
Input: select input source when bootup.

24

5.1.6. Config2 menu

Playlist: select playlist index for Media player,
Browser, PDF player.
0: no play list. Same as switch source from
OSD.1~7: playlist number.

Configuration 2

OSD turn off

45

Advanced option

OSD H-position

50

WOL
Choose to turn on or off the wake on LAN function.
Choose from : {Off} / {On}
NOTE:
•
•
•

WoL is not supported when power save mode
set as Mode 3 and Mode4.
System only turn of backlight when DC off in
Mode 3 and Mode 4.
If user want to power on system in Mode 3 and
Mode 4, user can use power on command of
RS232 over LAN.

Network
Launch Network setup and the input source will be
changed to Custom for Android network setting.
When exit the network setting, input source will be
back to the latest input source.

LED Not-active

Standby/DC power off
Switch off

Off

Information OSD

10 Sec

Logo

On

Monitor ID

1

Heat status

Action

Monitor information

Action

DP version

DP 1.1

OSD H-position
Adjust the horizontal position of the OSD menu.
OSD V-position
Adjust the vertical position of the OSD menu.
OSD Transparency
Adjust OSD transparency.

LED Indicator
Power Status
Normal ON
Sleeping
RC command
Schedule on

OSD transparency

OSD turn off
Set the period of time the OSD (on-screen display)
menu stays on the screen.
The options are: {0 ~ 120} seconds.
NOTE: {0} does not disappear automatically.

Power LED light
Choose to set power indicate LED on or off.
Choose {On} for normal use.

LED Status
LED Active

50

OSD V-position

LED behavior
Green
Ambera
RED blinking+GREEN
RED+GREEN
blinking(DC Off)
If ON TIME is "--:--", the
LED is not blinking.
RED
Blank

•
•

{Off} - Transparency off.
{1-100} - Transparency level 1-100

Information OSD
Set the period of time the information OSD is
displayed on the upper right corner of the screen.
The information OSD will display when input signal
is changed.
The information OSD will remain on the screen
with {Off} selection.
The options are: {1 ~ 60} seconds.

Configuration1 reset
Reset all settings in Configuration1 menu to the
factory preset values.

Logo
Choose to enable or disable the picture of Logo
when turn on your display.
NOTE: Logo will NOT rotate with rotation setting/
detection.

Factory reset
Reset all settings in the OSD menus of {Picture},
{Screen}, {Audio}, {PIP}, {Configuration 1},
{Configuration 2}, and {Advanced option} to the
factory preset values.
Android settings will also reset when factory reset.

Monitor ID
Set the ID number for controlling the display via
the RS232C connection.
Each display must have a unique ID number when
multiple sets of this display are connected. Monitor
ID number range is between 1 to 98.
Heat status
This function allows you to check the thermal
status and fan speed of the display at any time.

25

Monitor information
Shows information about your display, including model number, serial number, operating hours and software
version.
DP version
DisplayPort support mode.
The options are:
•
•
•

{DP 1.1}: DP 1.1 single stream (clone mode).
{DP 1.2 SST}: DP 1.2 Single stream (clone mode).
{DP 1.2 MST}: DP 1.2 Multi-Stream

NOTE: The DP version must be set the same for all daisy chain displays.
Window selection
Select the window for adjusting setting. The selected window will be highlight green border.
Window selection will set to Main after power on.
The options are: {Main}, {PIP}
Rotation
Set the rotation of Main/Sub/OSD
Language
Select the language used in the OSD menu.
The options are: {English}/{Deutsch}/{ 简体中文 }/{Français}/{Italiano}/{Español}/{Pyccкий}/{Polski}/
{Türkçe}/{ 繁體中文 }
QR Code
Display QR code of Viewsonic website for more information.
Configuration2 reset
Reset all settings in Configuration2 menu to the factory preset values.
5.1.7. Advanced menu
Configuration 2

Input resolution

Auto

Advanced option

IR control

Action

Keyboard control

Action

Tiling

Action

Off timer

Off

Date and time

Action

Schedule

Action

HDMI with One Wire

Off

Auto signal detection

Action

Power save

Mode 1

Input resolution
Set the resolution of the VGA input. This is only required when the display is unable to detect the VGA input
resolution correctly.

26

NOTE: This item is functional for VGA input only.
The options are:
•
•
•
•

{1024x768 / 1280x768 / 1360x768 / 1366x768}
{1400x1050 / 1680x1050}
{1600x1200 / 1920x1200}
{Auto}: Determines the resolution automatically.

The selected settings will become effective after turning off the power and turning it on again.
IR control
Select the operation mode of the remote control when multiple displays are connected via an RS232C
connection.
•
•
•
•

{Normal} - All displays can be operated normally by the remote control unit.
{Primary} - Designate this display as the primary display for remote control operation. Only this display can be
operated by the remote control. (In primary mode, IR key will always be processed regardless the monitor id).
{Secondary} - Designate this display as the secondary display. This display can not be operated by the remote
control, and will only receive the control signal from the primary display via the RS232C connection.
{Lock All} / {Lock all but Volume} / {Lock all but Power}/{Lock all except PWR & VOL} - Lock the remote
control function of this display.

NOTE: To unlock IR control, press and hold the [Info] button on the remote control for more 6 (six) seconds.
Keyboard control
Choose to enable or disable the display keyboard (control buttons) function.
•
•

{Unlock} - Enable the keyboard function.
{Lock All} / {Lock all but Volume} / {Lock all but Power}/{Lock all except PWR & VOL} - Disable the
keyboard function.

NOTE:
“Keyboard Control Lock Mode” This function completely disables the access to all Keyboard Control
functions. To enable or disable the keyboard control lock, press both [VOL+]and [UP] buttons and hold down
continuously for more than 3 (three) seconds.
Tiling
With this function you can create a single large-screen matrix (video wall) that consists of up to 225 sets of
this display (up to 15-sets on the vertical and 15-sets on the horizontal sides). This function requires a daisychain connection.
Tiling
H monitor



1



V monitor



1



Position



1



Frame comp.



No



Enable



No



Switch on delay



Off



Example: 2 x 2 screen matrix (4 displays)
H monitors = 2 displays
V monitors = 2 displays

27

V MONITORS

H MONITORS

1

2

3

4

Position

Example: 5 x 5 screen matrix (25 displays)
H monitors = 5 displays
V monitors = 5 displays

V MONITORS

H MONITORS

•
•
•
•

1
6
11
16

2
7
12
17

3
8
13
18

4
9
14
19

5
10
15
20

21

22

23

24

25

Position

{H monitors} - Select the number of displays on the horizontal side.
{V monitors} - Select the number of displays on the vertical side.
{Position} - Select the position of this display in the screen matrix.
{Frame comp.} - Choose to turn the frame compensation function on or off. If selected {Yes}, the display will
adjust the image to compensate for the width of the display bezels in order to accurately display the image.

Frame comp. - Yes

28

Frame comp. - No

•
•

{Enable}: Choose to enable or disable the Tiling function. If enabled, the display will apply the settings in {H
monitors}, {V monitors}, {Position}, and {Frame comp.}.
{Switch on delay}: Set the power-on delaying time (in seconds). The default option {Auto} allows a sequential
powering-on for each display by their ID number when multiple displays are connected.
The options are:{Off/Auto/2~255}

NOTE: The Tiling function will be disabled when the PIP enabled.
Off Timer
Set automatically power off time (in hours).

29

Date and time
Adjust the current date and time for the display’s internal clock.
Date and time

Auto Sync



No



Year



2016



Month



1



Day



1



Hour



1



Minute



10



Daylight saving time
Current data time
2016.01.01 07:15:25
Press [OK] to set clock

1. Press [OK] button to enter the submenu.
2. Press [▲] or [▼] button to toggle between {Year}, {Month}, {Day}, {Hour}, {Minute}, and {Daylight
saving time}.
3. Press [] or [] button to adjust all settings except {Daylight saving time}.
4. Press [OK] button to enter the {Daylight saving time} submenu.
5. Press [] or [] button to select item, press [▲] or [▼] button to adjust.
NOTE: Cannot set time to date after year 2037.
Schedule
This function allows you to program up to 7 (seven) different scheduled time intervals for the display to
activate.
NOTE: We recommend you to set up current date and time in the {Date and time} menu before using this
function.
1. Press [OK] or [] button to enter the submenu.
Schedule
Today

2015.01.07

WED

22:35:22

□2

On

Off

Input

□3

__:__

:

□1

□4

○MON

○TUE

□5

○WED

○THU

○FRI

□6

○SAT

○SUN

○Every week

□7

Playlist

0
Clear all

Press [▲] or [▼] button to select a schedule item (item number 1 ~ 7), and then press [+] button to mark it
the item number.
2. Press [] or [] button to select the schedule:

30

Schedule
Today

2015.01.07

□1
□2

On

□3

__:__

□4

WED

1

Off

22:35:22

2

Input

:
○MON

○TUE

3
4

□5

○WED

○THU

○FRI

□6

○SAT

○SUN

○Every week

Playlist

0

□7

5

Clear all

1 	
Power-on schedule: Press [▲] or [▼] button to set the hour and minute for the display to turn on.
2 	
Power-off schedule: Press [▲] or [▼] button to set the hour and minute for the display to turn off.
Select or leave an empty “__” for both the hour and minute slot if you do not want to use this power-on or power-off schedule.

3 	
Input-source selection: Press [▲] or [▼] button to select an input source. If no input source is selected, the input source will
remain the same as last selected.

4 	
Date schedule: Press [OK] button to select which day in a week this schedule item will be take effect, and then press the [OK]
button.

5

Playlist selection: Press [▲] or [▼] to select the playlist to be played when display power on. Playlist option is only available
when input source is android source.

3. For additional schedule settings, press [EXIT], then repeat the steps above. A check mark in the box next
to the number of the schedule item indicates that the selected schedule is in effect.
4. Clear all: Clear all sehedule settings.
NOTES:

•
•

If the schedules overlap, the scheduled power-on time takes priority over scheduled power-off time.
If there are two schedule items programmed for the same time, the highest numbered schedule takes priority.
For example, if schedule items #1 and #2 both set the display to power on at 7:00 AM and off at 5:00 PM, then
only schedule item # 1 will take effect.

31

HDMI with One Wire
CEC control.
•
•

{Off} - Disable CEC.
{On} - Enable CEC.

Auto signal detection
Choose to let the display detect and display available signal sources automatically.
•

{Off} - Once a signal is connected, it can only be selected manually.
No signal, set the display to display the image automatically according to the search order of each option.

Power Save
Power save modes
{Mode 1}: DC off -> Power off. LED: Red. Power Save -> Power off, LED: Red
{Mode 2}: DC off -> Power off, LED: Red. Power Save -> Power Saving. LED: Orange. Can be wake up.
{Mode 3}: DC off -> Back light off, LED: Red. Power Save -> Back light off, LED: Orange. Can be wake up.
{Mode 4}: DC off -> Back light off, LED: Red Power Save -> Will not enter power save mode. show “no
signal” only.
NOTE: When Auto FW update is not OFF, display will work under Mode3 for FW update, but OSD item will
not change.
Scalar FW Update
Update scalar FW by USB
Auto FW Update
Setup Android FW auto background update time.
NOTE: When Auto FW update is not OFF, display will work under Mode3 for FW update, but OSD item will
not change.
USB Cloning
Copy PD settings from one set to another.
Import: Copy settings from file to display
Export: Copy PD settings into file.
NOTE: Cloned data stores in android internal storage. User need to use APK to copy cloned data to another
display.
Advanced option reset
Reset all settings in the advanced option menu to factory preset values.

32

6.

USB device compatibility
Type

File Type

Codec

Photo

JPG, JPEG

JFIF file format 1.02

PNG

PNG

Resolution No Restriction

GIF

GIF

Resolution No Restriction

BMP

BMP

Resolution No Restriction

DAT, MPG, VOB, TS

MPEG1/2

AVI, MKV, MP4,
MOV, 3GP

MPEG4

Video

Ability
Decode: Resolution 48X48 to 8176X8176
(1) Not Support Non-interleaved Scan
(2) Software support SRGB JPEG
(3) Software support Adobe RGB JPEG

Supported Image Size:48x48pixels to 1920x1088pixels
Maximum Frame Rate:30fps
Maximum Bit Rate:80Mbps
Audio Codec: MP2, MP3
Supported Image Size:48x48pixels to 1920x1088pixels
Maximum Frame Rate:30fps
Maximum Bit Rate:38.4Mbps
Audio Codec: MP2, MP3, AC-3 , AAC , DTS,PCM, ADPCM
(1) Not support MS MPEG4 v1/v2/v3
(2) Not support GMC(global motion compensation)

3GP, MOV, MP4

H.263

Supported Image Size:SQCIF(128x96), QCIF(176x144),
CIF(352x288),4CIF(704x576)
Maximum Frame Rate:30fps
Maximum Bit Rate:38.4Mbps
Audio Codec: MP3
(1) Not support H.263+

AVI, MKV, MP4, MOV,
3GP, TS, FLV

H.264

Supported Image Size:48x48pixels to 1920x1088pixels
Maximum Frame Rate:30fps
Maximum Bit Rate:57.2Mbps
Audio Codec: MP2, MP3, AC-3, AAC, DTS,
PCM,ADPCM
(1) Not support MBAFF

Audio

WEBM

VP8

Supported Image Size:48x48pixels to 1920x1088pixels
Maximum Frame Rate:30fps
Maximum Bit Rate:38.4Mbps
Audio Codec: Ogg Vorbis

WMV, ASF, TS, MKV,
AVI

VC1

Supported Image Size:48x48pixels to 1920x1088pixels
Maximum Frame Rate:30fps
Maximum Bit Rate:45Mbps
Audio Codec: MP2, MP3, AC-3 , AAC, DTS ,WMA

MP1, MP2, MP3

MPEG1/2/2.5 Audio
Layer1/2/3

WMA

Bit Rate: 8kbps~320Kbps, CBR and VBR
Sampling Rate: 8KHZ~48KHz

WMA Version 4,4.1, 7, Bit Rate: 8kbps~320Kbps
8, 9, wmapro
Sampling Rate: 8KHZ~48KHz
Non-support WMA Pro, lossless and MBR

AAC, M4A

MAIN, ADIF, ATDS
Header AAC-LC and
AAC-HE

33

Bit Rate: N/A
Sampling Rate: 8KHZ~48KHz

7.

Input mode

PC Resolution:
Active Resolution

Standard
Resolution

H Pixels

VGA

640

WVGA

720

SVGA

800

XGA

1024

WXGA
WXGA
SXGA
WXGA
UXGA
HD1080

1280
1280
1280
1360
1600
1920

Refresh Rate

Pixel Rate

Aspect Ratio

Stand for Mode

60 Hz
72 Hz
75 Hz

25.175 MHz
31.5 MHz
31.5 MHz

4:3

Video Graphic Array

400

70 Hz

33.75 MHz

16:9

600
600
768
768
768
800
1024
768
1200
1080

60 Hz
75 Hz
60 Hz
75 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz
60 Hz

40 MHz
49.5 MHz
65 MHz
78.75 MHz
79.5 MHz
79.5 MHz
108 MHz
85.5 MHz
162 MHz
148.5 MHz

Wide Video Graphic
Array

4:3

Super VGA

5:3
16:10
5:4
16:9
4:3
16:9

Extended Graphic
Array
Wide XGA
Wide XGA
Super XGA
Wide XGA
Ultra XGA
HD1080

Refresh Rate

Pixel Rate

Aspect Ratio

Stand for Mode

29.97 Hz
59.94 Hz
25 Hz
50 Hz

13.5 MHz
27 MHz
13.5 MHz
27 MHz

Refresh Rate

Pixel Rate

Aspect Ratio

Stand for Mode

74.25 MHz

16:9

Normally DVB Mode

74.25 MHz

16:9

Normally ATSC Mode

148.5 MHz

16:9

Normally ATSC Mode

262.75 MHz

16:9

V Lines
480
480
480

4:3

SDTV Resolution:
Standard
Resolution

Active Resolution
H Pixels

V Lines

720

480

720

480

480i
480p
576i
576p

Modified NTSC
Standard
Modified PAL
Standard

4:3
4:3

HDTV Resolution:
Active Resolution

Standard
Resolution

H Pixels

V Lines

720p

1280

720

1080i

1920

1080

1080p

1920

1080

4K2K *1*2

3840

2160

50 Hz
60 Hz
25 Hz
30 Hz
50 Hz
60 Hz
30 Hz

NOTE: Technical specifications are subject to change without notice.
*1:

Displayed text may be blurred.

*2:	4K2K timing only support on HDMI and DisplayPort input source.
Recommend graphic card for timing 4K2K@30Hz as below.
AMD: Radeon R9 290X, Radeon R9 270X, Radeon HD7850, FirePro W5000, Radeon R7 260X.
NVIDIA: Geforce GTX770, Geforce GTX Titan, Geforce GTX660, Geforce GTX980, Geforce GTX960.

•
•
•
•
•
•
•

The PC text quality is optimized in HD 1080 mode (1920 × 1080, 60 Hz).
Your PC display screen might appear different depending on the manufacturer (and your particular version of
Windows).
Check your PC instruction book for information about connecting your PC to a display.
When horizontal synchronous signals seem irregular in RGB mode, check PC power saving mode or cable
connections.
This display settings table complies with the IBM/VESA standards, and based on the analog input.
The DVI support mode is regarded to be the same as the PC support mode.
The best vertical frequency timing for each mode is 60Hz.

34

8.

Cleaning and Troubleshooting

8.1.

Cleaning

When Using the Display
• Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the
display is usually very hot due to the high temperature of exhaust air being released through the
ventilation holes. Burns or personal injuries may occur if any body parts are brought too close. Placing
any object near the top of the display could also result in heat related damage to the object as well as
the display itself.
• Be sure to disconnect all cables before moving the display. Moving the display with its cables attached
may damage the cables and thus cause fire or electric shock.
• Disconnect the power plug from the wall outlet as a safety precaution before carrying out any type of
cleaning or maintenance procedure.
Front Panel Cleaning Instructions
• The front of the display has been specially treated. Wipe the surface gently using only a cleaning cloth
or a soft, lint-free cloth.
• If the surface becomes dirty, soak a soft, lint-free cloth in a mild detergent solution. Wring the cloth to
remove excess liquid. Wipe the surface of the display to remove dirt. Then use a dry cloth of the same
type to dry.
• Do not scratch or hit the surface of the panel with fingers or hard objects of any kind.
• Do not use volatile substances such as insert sprays, solvents and thinners.
Cabinet Cleaning Instructions
• If the cabinet becomes dirty, wipe the cabinet with a soft, dry cloth.
• If the cabinet is extremely dirty, soak a lint-free cloth in a mild detergent solution. Wring the cloth to
remove as much moisture as possible. Wipe the cabinet. Use another dry cloth to wipe over until the
surface is dry.
• Do not allow any water or detergent to come into contact with the surface of the display. If water or
moisture gets inside the unit, operating problems, electrical and shock hazards may result.
• Do not scratch or hit the cabinet with fingers or hard objects of any kind.
• Do not use volatile substances such as insert sprays, solvents and thinners on the cabinet.
• Do not place anything made from rubber or PVC near the cabinet for any extended periods of time.

35

8.2.

Troubleshooting

Symptom

Possible Cause

Remedy

No picture is displayed

1. The power cord is disconnected. 1. Plug in the power cord.
2. The main power switch on
2. Make sure the power switch is
the back of the display is not
switched on.
switched on.
3. Connect a signal connection to
3. The selected input has no
the display.
connection.
4. The display is in standby mode.

Interference displayed on the
display or audible noise is
heard

Caused by surrounding electrical
appliances or fluorescent lights.

Move the display to another location
to see is the interference is reduced.

Color is abnormal

The signal cable is not connected
properly.

Make sure that the signal cable is
attached firmly to the back of the
display.

Picture is distorted with
abnormal patterns

1. The signal cable is not connected 1. Make sure that the signal cable
properly.
is attached firmly.
2. Check the video signal source
2. The input signal is beyond the
to see if it is beyond the range
capabilities of the display.
of the display. Please verify its
specifications with this display’s
specification section.

Display image doesn’t fill up
the full size of the screen

Zoom mode is not correctly set.

Can hear sound, but no
picture

Improperly connected source signal Make sure that both video inputs
cable.
and sound inputs are correctly
connected.

Use the Zoom mode or Custom
zoom function in the Screen menu
to fine tune display geometry and
time frequency parameter.

Can see picture but no sound 1. Improperly connected source
is heard
signal cable.
2. Volume is turned all the way
down.
3. [MUTE] is turned on.
4. No external speaker connected.

1. Make sure that both video inputs
and sound inputs are correctly
connected.
2. Press [VOL DOWN] or [VOL UP]
button to hear sound.
3. Switch MUTE off by using the
[MUTE] button.
4. Connect external speakers and
adjust the volume to a suitable
level.

Some picture elements do not Some pixels of the display may not
light up
turn on.

This display is manufactured using
an extremely high level of precision
technology: however, sometimes
some pixels of the display may not
display. This is not a malfunction.

After-Images can still be
A still picture is displayed for an
seen on the display after
over extended period of time
the display is powered off.
(Examples of still pictures
include logos, video games,
computer images, and images
displayed in 4:3 normal mode)

Do not allow a still image to be
displayed for an extended period of
time as this can cause a permanent
after-image to remain on the
display.

36

9.

Technical Specifications

9.1.

CDM4300T

Display:
Item
Screen Size (Active Area)
Aspect Ratio
Number of Pixels
Pixel Pitch
Displayable Colors
Brightness
Contrast Ratio (Typical)
Viewing Angle
In/Out Terminals:
Item
Speaker Output
Internal Speakers
Audio Output
Audio Input
RS232C Input/
Output
LAN
HDMI Input

3.5mm jack x 1
3.5 mm Stereo × 1
RCA Jack × 2
2.5mm jack x 2

Specifications
42.51” LCD (107.987 cm)
16:9
1920 (H) × 1080 (V)
0.4902 (H) × 0.4902 (V) [mm]
16.7 Million colors
450 cd/m²
1100:1
178 degrees
Specifications
10W (L) + 10W (R) [RMS]/8Ω, 1 Way 1 Speaker System
82 dB/W/M/160 Hz ~ 13 KHz
0.5V [rms] (Normal) / 2 Channel (L+R)
0.5V [rms] (Normal) / 2 Channel (L+R)
RS232C in/RS232C out

RJ-45 Jack × 1 (8 pin) 10/100 LAN Port
HDMI Jack × 2
Digital RGB: TMDS (Video + Audio)
(Type A) (19 pin)
MAX:	Video: 720p, 1080p, 1920 × 1080/60 Hz (WUXGA)
Audio: 48 KHz / 2 Channel (L+R)
Supports LPCM only
DVI-I (DVI & VGA) DVI-I Jack x 1
Digital RGB: TMDS (Video)
in/out
(29 pin)
Analog RGB: 0.7V [p-p] (75Ω), H/CS/V: TTL (2.2kΩ),
SOG: 1V [p-p] (75Ω)
MAX: 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)
Displayport in/out Displayport
Digital RGB: TMDS (Video + Audio)
Jack x 2 (20 pin)
MAX: Video - 720p, 1080p, 1920 x 1080/60 Hz (WUXGA)
Audio - 48 KHz/ 2 Channel (L+R)
Supports LPCM only
IR Input/Output
3.5mm Jack x 2
IR pass through or IR daisy chain
USB Port
USB × 2 (Type A)
Multi Media x 1, 5V/2A x 1

General:
Item
Power Input
Power Consumption (Max.)
Power Consumption (Typical)
Power Consumption (Standby & Off)
Dimensions [W × H × D]
Weight
Gross Weight

Specifications
100-240V 50-60Hz
114W
59W
< 0.5W
1002.6 x 590.8 x 64.0 mm
19.4 Kg
24.6 Kg

37

Environmental Condition:
Item
Operational
Temperature
Storage
Operational
Storage
Humidity
Altitude

Operational
Storage

Specifications
0 ~ 40°C
-20 ~ 60°C
20~80% (without condensation)
10~90% (without condensation)
“90-3.5x(Temp-40[°C])” % regarding over 40 °C
0 ~ 2,000 m
0 ~ 5,000 m

Touch specification:
Item
Touch Method and Object size
Number of Touch
Touch Accuracy
Communication
PC connector
Touch Panel
Operating System

Touch control priority

Specifications
Finger or Stylus (6pts or 10pts)
10
5mm with 8mm stylus (Min)
USB 2.0
USB type B
Windows 7, 8/8.1, 10
Mac OSX 10.10+ (include)
Linux kemel 3.0 above
Androld OS 4.0+ (Kemel 3.5+)
If touch out is connected to external PC, internal touch
will be disabled.

38

10.

RS232 Protocol

10.1. Introduction
This document describes the hardware interface spec and software protocols of RS232 interface
communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with
RS232 protocol.
The protocol contains three sections command:
• Set-Function
• Get-Function
• Remote control pass-through mode
* In the document below, “PC” represents all the control units that can send or receive the RS232 protocol
command.

10.2. Description
10.2.1. Hardware specification
Viewsonic TV communication port on the rear side:
(1) Connector type: DSUB 9-Pin Male
(2) Pin Assignment
Male DSUB 9-Pin
(outside view)

[Special case]3.5mm barrel
connector

Pin #
Signal
Remark
1
NC
2
RXD
Input to Commercial TV or DS
3
TXD
Output from Commercial TV or DS
4
NC
5
GND
6
NC
7
NC
8
NC
9
NC
frame
GND
* Use of crossover (null modem) cable required for use with PC
Pin #
Signal
Remark
Tip
TXD
Output from Commercial TV or DS
Ring
RXD
Input to Commercial TV or DS
Sleeve
GND

10.2.2. Communication Setting
- Baud Rate Select:
- Data bits:
- Parity:
- Stop Bits:

9600bps (fixed)
8 bits (fixed)
None (fixed)
1 (fixed)

10.2.3. Command Message Reference
PC sends to Monitor command packet followed by “CR”. Every time PC sends control command to the
Monitor, the Monitor shall respond as follows:
1. If the message is received correctly it will send “+” (02Bh) followed by “CR” (00Dh)
2. If the message is received incorrectly it will send “-” (02Dh) followed by “CR” (00Dh)

39

10.3. Protocol
10.3.1. Set-Function Listing
The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/
DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes.
Set-Function description:
Length:
Total Byte of Message excluding “CR”.
TV/DS ID	Identification for each of TV/DS (01~98; default is 01)
If we want to set all TV/DS settings, use the TV/DS ID “99”, and it will not have Reply
command on this function.
The TV/DS ID can be set via the OSD menu for each TV/DS set.
Command Type	Identify command type,
“s” (0x73h) : Set Command
“+” (0x2Bh) : Valid command Reply
“-“ (0x2Dh) : Invalid command Reply
Command:
Function command code: One byte ASCII code.
Value[1~3]:
Three bytes ASCII that defines the value.
CR
0x0D
Set-Function format
Send: (Command Type=”s”)
Name

Length

ID

Byte Count
Bytes order

1 Byte
1

2 Byte
2~3

Command
Command
Type
1 Byte
1 Byte
4
5

Value1

Value2

Value3

CR

1 Byte
6

1 Byte
7

1 Byte
8

1 Byte
9

NOTE: 	For VT2405LED-1 and VT3205LED, the set “Power on” command is the exception
Reply: (Command Type=”+” or “-”)
Command
Name
Length
ID
Type
Byte Count 1 Byte
2 Byte
1 Byte
Bytes order
1
2~3
4

CR
1 Byte
5

NOTE: 	
1.	The reply for “Power on” command is the exception for VT2405LED-1 and VT3205LED.
It’s 0x322B0D ( 2+).
2. When PC applies command to all displays (ID=99), only the #1 set needs to reply by the name of ID=1.
Example1: Set Brightness as 76 for TV-02 and this command is valid
Send (Hex Format)
Command
Name
Length
ID
Command Value1
Value2
Type
0x30
0x38
0x73
0x24
0x30
0x37
Hex
0x32
Reply (Hex Format)
Name

Length

ID

Hex

0x34

0x30
0x32

Command
Type

CR

0x2B

0x0D

40

Value3

CR

0x36

0x0D

Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format)
Command
Name
Length
ID
Command Value1
Value2
Value3
CR
Type
0x30
0x38
0x73
0x24
0x31
0x37
0x36
0x0D
Hex
0x32
Reply (Hex Format)
Name

Length

ID

Hex

0x34

0x30
0x32

Command
Type

CR

0x2D

0x0D

Set function table:
Set Function

Length

ID

Command
Type

Command

Value Range

Code (ASCII)

Code (Hex)

Comments

(Three ASCII bytes)

Power on/off
(standby)

8

s

!

21

000: STBY
001: ON

Controlled power
status: ON or Standby

Input Select

8

s

“

22

000 : TV
001 : AV
002 : S-Video
003 : YPbPr
004 : HDMI
014 : HDMI2
024 : HDMI3
005 : DVI
006 : VGA1(PC)
016 : VGA2
007 : OPS
008 : Internal Mem
009 : DP

1. No need for USB
2. For the case of two
more same sources,
the 2nd digital is
used to indicate the
extension.

Contrast

8

s

#

23

000 ~ 100

Brightness

8

s

$

24

000 ~ 100

Sharpness

8

s

%

25

000 ~ 100

Color

8

s

&

26

000 ~ 100

Tint

8

s

‘

27

000 ~ 100

Color Mode

8

s

)

29

000 : Normal
001 : Warm
002 : Cold
003 : Personal

Bass

8

s

.

2E

000 ~ 100

Sets Bass value

Treble

8

s

/

2F

000 ~ 100

Sets Treble value

Balance

8

s

0

30

000 ~ 100

Sets Balance position

Picture Size

8

s

1

31

000 : FULL
001 : NORMAL
002 : CUSTOM
003 : DYNAMIC
004 : REAL

OSD Language

8

s

2

32

000 : English
001 : French
002 : Spanish

Power Lock

8

s

4

34

000 : Unlock
001 : Lock

Volume

8

s

5

35

000 ~ 100
900 : Volume down (-1)
901 : Volume up (+1)

41

Mute

8

s

6

36

000: OFF
001: ON (mute)

Button Lock

8

s

8

38

000 : Unlock
001 : Lock

Menu Lock

8

s

>

3E

000 : Unlock
001 : Lock

Key Pad

8

s

A

41

000 : UP
001 : DOWN
002 : LEFT
003 : RIGHT
004 : ENTER
005 : INPUT
006 : MENU/EXIT

Remote Control

8

s

B

42

000: Disable

Disable: RCU has no
effect on Monotor.

001: Enable

Enabled: RCU controls
the Monitor. This is the
power up default on the
Monitor.

002: Pass through

Pass through: RCU
has no effect on
Monitor and all RCU
command codes are
transmitted to PC via
the RS232 port.

0xx: Year

For specific models
only

Date

8

s

V

56

1xx: Month+Day
(See example in Note)
Tiling-Mode

8

s

P

50

000: OFF

(for DS)

001: ON
TilingCompensation

8

Tiling-H by V
Monitors

8

s

s

Q

51

R

52

000: OFF

(for DS)

001: ON

Bezel width
compensation

01x~09x: H

(for DS)

0x1~0x9: V

1. 2nd digital for H
monitors
2. 3rd digital for V
monitors

Tiling-Position

8

s

S

53

001~025

(for DS)
Copy the screen of
Position# to identified
display

Time

8

s

W

57

0xx: Hour+Min
10x: Sec

For specific models
only

(See example in Note)
Factory reset

8

s

~

7E

42

0

Rests Monitor to
factory setting

10.3.2. Get-Function Listing
The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9
bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000
Get-Function description:
Length:
Total Byte of Message excluding “CR”.
TV/DS ID
Identification for each of TV/DS (01~98; default is 01).
Command Type	Identify command type,
“g” (0x67h) : Get Command
“r” (0x72h) : Valid command Reply
“-“ (0x2Dh) : Invalid command Reply
Command:
Function command code: One byte ASCII code.
Value[1~3]:
Three bytes ASCII that defines the value.
CR
0x0D
Get-Function format
Send: (Command Type=”g”)
Name

Length

ID

Byte Count
Bytes order

1 Byte
1

2 Byte
2~3

Command
Command
Type
1 Byte
1 Byte
4
5

Value1

Value2

Value3

CR

1 Byte
6

1 Byte
7

1 Byte
8

1 Byte
9

NOTE: 	“Power STBY status” is the exception for VT2405LED-1 and VT3205LED.
Reply: (Command Type=”r” or “-”)
If the Command is valid, Command Type =”r”
Command
Name
Length
ID
Command
Type
Byte Count 1 Byte
2 Byte
1 Byte
1 Byte
Bytes order
1
2~3
4
5

Value1

Value2

Value3

CR

1 Byte
6

1 Byte
7

1 Byte
8

1 Byte
9

NOTE: 	The reply for “Power STBY status” command is the exception for VT2405LED-1 and V3205LED. It’s
0x36 72 6C 30 30 30 0D ( 6rl000).
If the Command is Not valid, Command Type=”-“
Command
Name
Length
ID
CR
Type
Byte Count 1 Byte
2 Byte
1 Byte
1 Byte
Bytes order
1
2~3
4
5
Example1: Get Brightness from TV-05 and this comm and is valid. The Brightness value is 67.
Send (Hex Format)
Command
Name
Length
ID
Command Value1
Value2
Value3
CR
Type
0x30
0x38
0x67
0x62
0x30
0x30
0x30
0x0D
Hex
0x35

43

Reply (Hex Format)
Name

Length

ID

Hex

0x38

0x30
0x35

Command
Command
Type
0x72

0x62

Value1

Value2

Value3

CR

0x30

0x36

0x37

0x0D

Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the
command table.
Send (Hex Format)
Command
Name
Length
ID
Command Value1
Value2
Value3
CR
Type
0x30
0x38
0x67
0XD3
0x30
0x30
0x30
0x0D
Hex
0x35
Reply (Hex Format)
Name

Length

ID

Hex

0x34

0x30
0x35

Command
Type

CR

0x2D

0x0D

44

Get function table:
Get Function

Length

ID

Command
Type

Command

Value Range

Code (ASCII)

Code (Hex)

Comments

(Three ASCII bytes)

Get-Contrast

8

g

a

61

000 ~ 100

Gets Contrast value

Get-Brightness

8

g

b

62

000 ~ 100

Gets Brightness value

Get-Sharpness

8

g

c

63

000 ~ 100

Gets Sharpness value

Get-Color

8

g

d

64

000 ~ 100

Gets Color value

Get-Tint

8

g

e

65

000 ~ 100

Gets Tint value

Get-Volume

8

g

f

66

000 ~ 100

Gets Volume value

Get-Mute

8

g

g

67

000: OFF (unmuted)
001: ON (muted)

Gets Mute ON/OFF
status

Get-Input select

8

g

j

6A

000~

See Set-function table

Get-Power
status : ON/
STBY

8

g

l

6C

000: STBY
001: ON

Get-Remote
control

8

g

n

6E

000 : Disable
001 : Enable
002 : Pass through

Get-Power Lock

8

g

o

6F

000 : Unlock
001 : Lock

Get-Button Lock

8

g

p

70

000 : Unlock
001 : Lock

Get-Menu Lock

8

g

q

71

000 : Unlock
001 : Lock

Get-Tiling Mode

8

g

v

76

000: OFF
001: ON

(for DS)

Get-Tiling
Compensation

8

g

w

77

000: OFF
001: ON

(for DS)
Bezel width
compensation

Get-Tiling H by V
monitors

8

g

x

78

01x~09x: H monitors
0x1~0x9: V monitors

(for DS)
1. 2nd digital for H
monitors
2. 3rd digital for V
monitors

Get-Tiling
position

8

g

y

79

000: OFF
001~025

(for DS)
Copy the screen of
Position# to identified
display

Get-ACK

8

g

z

7A

000

This command is
used to test the
communication link.

Get-Thermal

8

g

0

30

000~100:
0~+100 deg C
-01~-99:
-1~-99 deg C

For specific models
only

Get-Power on/
off log

8

g

1

31

000
(See below note)

For specific models
only

Get-Date

8

g

2

32

000
(See the Set-Date
command)

For specific models
only

Get- Time

8

g

3

33

000
(See the Set-Time
command)

For specific models
only

45

10.3.3. Remote Control Pass-through mode
When the PC sets the TV/DS to Remote Control Pass through mode, the TV/DS will send a 7-byte packet
(followed by “CR”) in response to RCU button activation. Note, that in this mode the RCU shall have no
effect on the TV/DS function. For example: “Volume+” will not change the volume in the LCD but only sends
“Volume+” code to PC over the RS232 port.
IR Pass Through-Function format
Reply: (Command Type=”p”)
Name

Length

ID

Byte Count
Bytes order

1 Byte
1

2 Byte
2~3

Command
Type
1 Byte
4

RCU Code1
(MSB)
1 Byte
5

RCU Code2
(LSB)
1 Byte
6

CR
1 Byte
7

Example1: Remote Control pass-through when “VOL+” key is pressed for TV-05 Send (Hex Format)
Command
Name
Length
ID
Command
Value1
CR
Type
0x30
0x36
0x70
0x31
0x30
0x0D
Hex
0x35

46

Key

1
2
3
4
5
6
7
8
9
0
RECALL (LAST)
INFO (DISPLAY)

ASPECT (ZOOM, SIZE)
VOLUME UP (+)
VOLUME DOWN (-)
MUTE
CHANNEL/PAGE UP (+)/
BRIGHTNESS+
CHANNEL/PAGE DOWN (-)/
BRIGHTNESSPOWER
SOURCES (INPUTS)

SLEEP
MENU
UP
DOWN
LEFT (-)
RIGHT (+)
OK (ENTER, SET)
EXIT

RED ■ (F1)
GREEN ■ (F2)
YELLOW ■ (F3)
BLUE ■ (F4)

Code (HEX)
01
02
03
04
05
06
07
08
09
0A
0B
0C
0D
0E
0F
10
11
12
13
14
15
16
17
18
19
1A
1B
1C
1D
1E
1F
20
21
22
23
24
25
26
27
28
29
2A
2B
2C
2D
2E
2F

47

NOTE: 	
1.

This IR-pass-through code is different from the RCU key code.

2.

Special control sequence for POWER key under IR-pass through mode.
2-1.	When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward
the POWER code to the host via RS232.
2-2.	When TV/DS is ON and receives the IR POWER code: TV/DS will forward the POWER code to
the host via RS232, then turn off itself.
2-3. When SET-POWER LOCK is enabled, the TV/DS will not respond to POWER key pressing.

3.

The VOLUME UP and VOLUME DOWN code will repeatedly output when you press and hold the keys.

48

11.

Other Information

Customer Support
For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product serial number.
Country/Region

Website

T = Telephone
C = CHAT ONLINE

Email

Australia
New Zealand

www.viewsonic.com.au

AUS= 1800 880 818
NZ= 0800 008 822

service@au.viewsonic.com

Canada

www.viewsonic.com

T= 1-866-463-4775

service.ca@viewsonic.com

Europe

www.viewsoniceurope.com www.viewsoniceurope.com/uk/support/call-desk/

Hong Kong

www.hk.viewsonic.com

T= 852 3102 2900

service@hk.viewsonic.com

India

www.in.viewsonic.com

T= 1800 419 0959

service@in.viewsonic.com

Korea

ap.viewsonic.com/kr/

T= 080 333 2131

service@kr.viewsonic.com

Latin America
(Argentina)

www.viewsonic.com/la/

C= http://www.viewsonic.com/la/
soporte/servicio-tecnico

soporte@viewsonic.com

Latin America
(Chile)

www.viewsonic.com/la/

C= http://www.viewsonic.com/la/
soporte/servicio-tecnico

soporte@viewsonic.com

Latin America
(Columbia)

www.viewsonic.com/la/

C= http://www.viewsonic.com/la/
soporte/servicio-tecnico

soporte@viewsonic.com

Latin America
(Mexico)

www.viewsonic.com/la/

C= http://www.viewsonic.com/la/
soporte/servicio-tecnico

soporte@viewsonic.com

Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F.
Tel: 55) 6547-6454 55)6547-6484
Other places please refer to http://www.viewsonic.com/la/soporte/servicio-tecnico#mexico
Latin America
(Peru)

www.viewsonic.com/la/

C= http://www.viewsonic.com/la/
soporte/servicio-tecnico

soporte@viewsonic.com

Macau

www.hk.viewsonic.com

T= 853 2870 0303

service@hk.viewsonic.com

Middle East

ap.viewsonic.com/me/

Contact your reseller

service@ap.viewsonic.com

Puerto Rico &
Virgin Islands

www.viewsonic.com

T= 1-800-688-6688 (English)
C= http://www.viewsonic.com/la/
soporte/servicio-tecnico

service.us@viewsonic.com
soporte@viewsonic.com

Singapore/
Malaysia/
Thailand

www.viewsonic.com.sg

T= 65 6461 6044

service@sg.viewsonic.com

South Africa

ap.viewsonic.com/za/

Contact your reseller

service@ap.viewsonic.com

United States

www.viewsonic.com

T= 1-800-688-6688

service.us@viewsonic.com

49

Limited Warranty
ViewSonic® LCD Commercial Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use,
during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement
product or parts may include remanufactured or refurbished parts or components.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product
modification, or failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static
image is displayed on the product for an extended period of time.
4. Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
1. For information about receiving service under warranty, contact ViewSonic Customer Support (Please
refer to Customer Support page). You will need to provide your product’s serial number.
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your
name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic service
center or ViewSonic.
4. For additional information or the name of the nearest ViewSonic service center, contact ViewSonic.

4.3: ViewSonic LCD Commercial Display

Page 1 of 2

50

CD_LW01 Rev. 1a 02-11-09

Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including
the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:
1. Damage to other property caused by any defects in the product, damages based upon inconvenience,
loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill,
interference with business relationships, or other commercial loss, even if advised of the possibility of
such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to
state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada, contact
ViewSonic or your local ViewSonic dealer.
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is subject
to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found in www.viewsoniceurope.com
under Support/Warranty Information.

4.3: ViewSonic LCD Commercial Display

Page 2 of 2

51

CD_LW01 Rev. 1a 02-11-09

Mexico Limited Warranty
ViewSonic® LCD Commercial Display
What the warranty covers:
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the
warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic
will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or
failure to follow instructions supplied with the product.
b. Any damage of the product due to shipment.
c. Removal or installation of the product.
d. Causes external to the product, such as electrical power fluctuations or failure.
e. Use of supplies or parts not meeting ViewSonic’s specifications.
f. Normal wear and tear.
g. Any other cause which does not relate to a product defect.
3. Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is
displayed on the product for an extended period of time.
4. Removal, installation, one way transportation, insurance, and set-up service charges.
How to get service:
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the attached Customer Support page). You will need to provide your product’s serial number, so please record the product
information in the space provided below on your purchase for your future use. Please retain your receipt of proof of
purchase to support your warranty claim.
For Your Records
Product Name: _______________________		
Document Number: ___________________		
Purchase Date: ______________________		
							
1.
2.
3.

Model Number: ____________________________________
Serial Number: ____________________________________
Extended Warranty Purchase? ____________________(Y/N)
If so, what date does warranty expire? __________________

To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your
address, (d) a description of the problem, and (e) the serial number of the product.
Take or ship the product in the original container packaging to an authorized ViewSonic service center.
Round trip transportation costs for in-warranty products will be paid by ViewSonic.

Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use
of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business
relationships, or other commercial loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, consequential or otherwise.
3. Any claim against the customer by any other party.
4. Repair or attempted repair by anyone not authorized by ViewSonic.
5.
6.
7.
4.3: ViewSonic Mexico Limited Warranty

Page 1 of 2

52

CD_LW02 Rev. 1A 06-25-07

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:
Name, address, of manufacturer and importers:
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,
Col. San Fernando Huixquilucan, Estado de México
Tel: (55) 3605-1099
http://www.viewsonic.com/la/soporte/index.htm
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV.
Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140
Tel: 01-66-22-14-9005
E-Mail: disc2@hmo.megared.net.mx
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: datos@puebla.megared.net.mx
Chihuahua
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial
Chihuahua, Chih.
Tel: 4136954
E-Mail: Cefeo@soluglobales.com
Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F.
Tel: 01(52)55-50-00-27-35
E-Mail : gacosta@qplus.com.mx
Guerrero Acapulco
GS Computación (Grupo Sesicomp)
Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627

MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41
Mérida, Yucatán, México CP97000
Tel: (52) 999-925-1916
E-Mail: rrrb@sureste.com
Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C
Col 20 de Noviembre
Tijuana, Mexico

4.3: ViewSonic Mexico Limited Warranty

Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504
COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: compumantenimientos@prodigy.net.mx
Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V.
Av. Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919
Tel: 01-22-91-00-31-67
E-Mail: gacosta@qplus.com.mx
Cuernavaca
Compusupport de Cuernavaca SA de CV
Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: aquevedo@compusupportcva.com
Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281
Col. Arcos Sur, Sector Juárez
44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: mmiranda@servicrece.com
Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico
Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México
Tel: 8129-5103
E-Mail: aydeem@gps1.com.mx
Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca
Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. gpotai2001@hotmail.com
FOR USA SUPPORT:
ViewSonic Corporation
10 Pointe Dr. Suite 200. Brea, CA. 92821 UY.S.A
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);
E-Mail: http://www.viewsonic.com

Page 2 of 2

53

CD_LW02 Rev. 1A 06-25-07



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