CMDBuild Webservice Manual ENG V220
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Version
2.2
» Webservice Manual
June 2014
Author Tecnoteca srl
www.tecnoteca.com
ENG
www.cmdbuild.org
Webservice Manual
No part of this document may be reproduced, in whole or in part, without the express written permission
of Tecnoteca s.r.l.
CMDBuild ® uses many great technologies from the open source community:
PostgreSQL, Apache, Tomcat, Eclipse, Ext JS, JasperReports, IReport, Enhydra Shark, TWE, OCS
Inventory, Liferay, Alfresco, GeoServer, OpenLayers, Prefuse, Quartz, BiMserver.
We are thankful for the great contributions that led to the creation of these products.
CMDBuild ® is a project of Tecnoteca Srl. Tecnoteca is
responsible of software design and development, it's the official
maintainer and has registered the CMDBuild logo.
In the project was also involved the Municipality of Udine as the
initial customer.
CMDBuild ® is released under AGPL open source license (http://www.gnu.org/licenses/agpl-3.0.html)
CMDBuild ® is a registered trademark of Tecnoteca Srl.
Everytime the CMDBuild® logo is used, the official maintainer "Tecnoteca srl" must be mentioned; in
addition, there must be a link to the official website:
http:\\www.cmdbuild.org.
CMDBuild ® logo:
•
cannot be modified (color, proportion, shape, font) in any way, and cannot be integrated into
other logos
•
cannot be used as a corporate logo, nor the company that uses it may appear as author / owner
/ maintainer of the project
•
cannot be removed from the application, and in particular from the header at the top of each
page
The official website is http://www.cmdbuild.org
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Contents
Introduction...................................................................................................................................... 4
CMDBuild modules...................................................................................................................................... 4
Available documentation.............................................................................................................................. 5
Interoperability standards................................................................................................................. 6
Service-Oriented Architecture (SOA)........................................................................................................... 6
Webservice and SOAP protocol.................................................................................................................. 6
Examples of usage...................................................................................................................................... 7
Provided services............................................................................................................................. 8
Method categories....................................................................................................................................... 8
Support data structures............................................................................................................................... 8
Authentication system.................................................................................................................................. 9
Error management system.......................................................................................................................... 9
Description of support data structures............................................................................................11
“Card” object.............................................................................................................................................. 11
“Attribute” object........................................................................................................................................ 11
“Lookup” object.......................................................................................................................................... 12
“Query” object............................................................................................................................................ 12
“Filter” object.............................................................................................................................................. 12
“FilterOperator” object................................................................................................................................ 13
“Order” object............................................................................................................................................. 13
“Relation” object......................................................................................................................................... 13
“Attachment” object.................................................................................................................................... 14
Description of webservice methods................................................................................................15
Management area of cards........................................................................................................................ 15
Management area of Lookup headings..................................................................................................... 15
Management area of relations................................................................................................................... 16
Management area of workflows................................................................................................................. 16
Management area of attachments............................................................................................................. 17
Example of creating a “client”.........................................................................................................18
Java language........................................................................................................................................... 18
PHP language............................................................................................................................................ 19
Definition of authentication policy file..............................................................................................21
File structure.............................................................................................................................................. 21
APPENDIX: Glossary..................................................................................................................... 23
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Introduction
CMDBuild is an Open Source web application used to model and manage assets and services
controlled by the ICT Department, and to handle related workflow operations according to ITIL best
practices.
The management of a Configuration Database (CMDB) means keeping up-to-date, and available
to other processes, the database related to the components in use, their relations and their
changes over time.
CMDBuild provides complete support for ITIL best practices; ITIL has become a "standard de
facto", it's a non-proprietary system for service management with process-oriented criteria.
With CMDBuild, the system administrator can build and extend his/her own CMDB (hence the
project name), modeling the CMDB according to the company needs; the administration module allows
you to progressively add new classes of items, new attributes and new relations. You can also define
filters, "views" and access permissions limited to rows and columns of every class.
Thanks to the integrated workflow engine, you can also create new workflow processes with
external visual editors, and import / execute them inside the CMDBuild application.
A task manager integrated in the user interface of the Administration Module is also available. It
allows to manage different operations (process starts, e-mail receiving and sending, connector
executions) and data controls on the CMDB (synchronous and asynchronous events). Based on
their findings, it sends notifications, starts workflows and executes scripts.
The application includes also JasperReports, an open source report engine that allows you to create
reports; you can design (with an external editor), import and run custom reports inside CMDBuild.
Then it is possible to define some dashboards made up of charts which immediately show the situation
of some indicators in the current system (KPI).
CMDBuild integrates Alfresco, the popular open source document management system. You can
attach documents, pictures and other files and perform full text searches on text-based files.
The application includes also an interface to synchronize data with external data sources
(databases and mail servers); for example, you can automatically update your hardware inventory
reading data from OCS Inventory - the open source computer inventory and package deployment
system.
Moreover, it's possible to use the GIS feature to geo-reference and display assets on a
geographical map (external map services) and / or an office plan (local GeoServer).
CMDBuild modules
The CMDBuild application includes two main modules:
•
•
the Administration Module, used to define the data model and set config options (classes
and relations, users and permissions, reports and workflows, main options and
preferences)
the Management Module, used to manage cards and relations, add attachments, run
workflow processes, visualize dashboards and execute reports
The Administration Module is available only to the users with the "administrator" role; the
Management Module is used by all the users who view and edit data.
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Available documentation
This manual is for computer technicians, who manage external applications and who are interested
in interoperating with CMDBuild. It supplies the detail information necessary to implement the
communication system for the read-write access of its data and functions.
You can find all the manuals on the official website (http://www.cmdbuild.org):
•
system overview ("Overview Manual")
•
system usage (“User Manual”)
•
system administration ("Administrator Manual")
•
installation and system management ("Technical Manual")
•
workflow configuration ("Workflow Manual")
•
connectors to sync data through external systems (“ConnectorsManual”)
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Interoperability standards
Service-Oriented Architecture (SOA)
In order to make different applications interoperable, they must
be created as components that cooperate with the services
implementation, and these services must be set through high
level interfaces defined under standard protocols.
CMDBuild is designed with Service-Oriented Architecture
(SOA):
•
decoupling the different logic levels (see the schema)
•
implementing and setting in every interface external
specifications as a single modality for the access to
relating data and methods
•
using the interfaces both for the interactive access of
the web client and for the programmatic access of
external applications
From a technical point of view, we chose to use the technology
of webservices created with SOAP protocol.
Through SOAP webservices, and safety policy permitting,
CMDBuild provides the data filed in the CMDB and its
management methods to allow the use within other applications
involved with the information itself, both for the technical management and for administration.
Webservice and SOAP protocol
A webservice is an interface that describes a collection of methods, available over a network and
working using XML messages.
With webservices, an application allows other applications to interact with its methods.
SOAP is a standard protocol, based on XML,
Application
to access a webservice.
Http request SOAP service
The SOAP specifications are standardized by
Business
SOAP
WSDL logic
W3C.
Client
Http
The webservice solution offers important
response
architecture advantages:
•
it allows to reduce the dependence
between client and server applications (“weak coupling”)
•
it offers an interoperability system independent from the platform and technologies
•
it supports the interoperability in the web, since it is based on SOAP protocol which usually
uses HTTP as basic protocol (which all firewalls enable)
•
it is based on XML descriptors (WSDL)
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Examples of usage
The mechanism of application interoperability, provided by CMDBuild through the SOAP
webservice, can be used to activate the dialogue with every other information system pre-existing
in the same organization and supporting that standard protocol.
Exhaustive examples of usage can include:
•
activation in non-“JSR 168-compliant” intranet portals of simple interaction with CMDBuild
for non-technicians (report print, workflow start or development, etc)
•
synchronization with other CMDB tools
•
integration with management applications which require to recover from CMDBuild the
updated inventory of fixed assets or which must take to CMDBuild administration data of a
fixed asset
•
integration with monitoring technical tools which need to know information on assets
subject to their control
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Provided services
Method categories
The CMDBuild webservice provides methods for the external execution of basic functions
managed in the system, dedicated in particular to manage and print cards and to perform
processes.
In particular the available methods categories are as follows:
•
management of cards: creation, modify, delete, search, history
•
management of lists used to bind information fields to groups of predefined values:
creation, modify, delete, search on lists and their values
•
management of relations among cards: creation, modify, delete, search, history
•
management of cards' attachments (filed in the repository of the document system Alfresco
used by CMDBuild): upload, download, modify, delete
•
management of processes configured in the system (and interpreted by the workflow
engine Enhydra Shark integrated in CMDBuild): start, data recording, advancing at the
following step
All methods provided in the webservice can be used upon authentication in the CMDBuild system.
The authentication is performed upon the WSS Username Token profile 1.0 specification 1 with
digest password.
You can find the detail description of single available methods in the next chapter.
Support data structures
Webservice methods exposed by CMDBuild use specific support data structures corresponding to
the following object typologies:
•
cards (data cards)
•
attribute (single custom attribute in the card)
•
lookup (value in the predefined list used to optimize an information attribute)
•
query (filter query to select the card list)
•
filter (specific to an atomic filter condition in the query)
•
filterOperator (concatenation of filter conditions)
•
order (organization among cards drawn from the filter query)
•
relation (correlation among cards)
•
attachment (document enclosed in a card)
You can find the detail description of single employed objects in the next chapter.
1 The reference document can be found at http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-tokenprofile-1.0.pdf
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Authentication system
In order to have all services offered by the CMDBuild webservices, the access user must be
authenticated in the system.
This is possible thanks to the authentication based on UsernameToken.
CMDBuild uses Axis2 to supply its services outside and the Apache Rampart module to manage
the users authentication via webservice, employing the WSS Username Token profile 1.0 standard
with digest password.
This standard provides the dispatch of credentials, meant as password username and hash. It is
calculated according to the algorithm defined in the specification, in the header of the SOAP
message.
Once the message has been received, the Rampart module verifies if CMDBuild provides a user
corresponding to the credentials.
When this accurs and if the user is allowed to access the required service, then the webservice will
report the result, otherwise there will be an error message.
Error management system
The error management in the CMDBuild system provides the use of custom error codes expressly
defined.
Using the webservice, besides the errors of Axis (and the Rampart module about the
authentication), also CMDBuild custom errors can be returned.
In the following table you will find the list of custom error codes in CMDBuild; potentially, they can
be returned from the webservice with their meaning.
Code
Meaning
NOTFOUND_ERROR
Element not found
AUTH_MULTIPLE_GROUPS
The user is connected with multiple groups
AUTH_UNKNOWN_GROUP
Unknown group
AUTH_NOT_AUTHORIZED
The authorizations are not enough to
perform the operation
ORM_GENERIC_ERROR
An error has occurred while reading/saving
data
ORM_DUPLICATE_TABLE
There is already a class with this name
ORM_CAST_ERROR
Error in the type conversion
ORM_UNIQUE_VIOLATION
Not null constraint violated
ORM_CONTAINS_DATA
You can not delete classes or attributes of
tables or domains containing data
ORM_TYPE_ERROR
Not corresponding type
ORM_ERROR_GETTING_PK
The main key can not be determined
ORM_ERROR_LOOKUP_CREATION
The lookup can not be created
ORM_ERROR_LOOKUP_MODIFY
The lookup can not be modified
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Code
Meaning
ORM_ERROR_LOOKUP_DELETE
The lookup can not be deleted
ORM_ERROR_RELATION_CREATE
The relation can not be created
ORM_ERROR_RELATION_MODIFY
The relation can not be modified
ORM_CHANGE_LOOKUPTYPE_ERROR
The lookup type can not be changed
ORM_READ_ONLY_TABLE
Read-only table
ORM_READ_ONLY_RELATION
Read-only relation
ORM_DUPLICATE_ATTRIBUTE
There is already an attribute with this
name
ORM_DOMAIN_HAS_REFERENCE
Domains with reference attributes can not
be deleted
ORM_FILTER_CONFLICT
Conflict by defining the filter
ORM_AMBIGUOUS_DIRECTION
The direction relation
automatically determined
CMDBuild – Open Source Configuration and Management Database
can
not
be
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Description of support data structures
“Card” object
It represents a general typology of card configured in the system.
Name
Type
Mandatory
Default
Description
className
string
Class name which includes the card.
It corresponds to the table name in the
database.
id
integer
Card identification, it is automatically assigned
by the database.
attributeList
Attribute[]
Array of "Attribute" objects containing the
values of additional custom attributes in the
class.
They correspond to additional attributes
defined in the CMDBuild Administration
Module and available in the card management.
The list includes also the ClassId (not the
className).
beginDate
date
It shows the creation date of the current card
version (in response to the initial insertion or
the last change.
It is a date object in the TimeZone definition
format of the standard XML Schema (YYYYMM-DDThh:mm:ssZ).
user
string
Username of the person that performed the
last operation on the card.
“Attribute” object
It represents a single "custom" attribute (which is additional if compared to the two default
attributes “Code” and “Description”) belonging to a card typology configured in the system.
Name
Type
Mandatory
Default
Description
name
string
Attribute name, as created with the CMDBuild
Administration Module.
It corresponds to the table name in the
database table.
value
string
It corresponds to the attribute value.
code
string
It is developed only for "Reference" attributes
with the id of the card.
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“Lookup” object
It represents the value of a list with predefined values (Lookup list) used for the development of a
Lookup attribute.
Name
Type
Mandatory
Default
Description
id
integer
Lookup identification, it is automatically
assigned by the database
type
string
Name of the Lookup list which includes the
current heading.
description
string
Description of the Lookup heading (one single
heading of a Lookup list).
code
string
Code of the Lookup heading (one single
heading of a Lookup list).
parent
Lookup
Lookup object corresponding to the parent
heading of the current heading.
parentid
integer
Identification of the parent Lookup in the
current heading (if applicable)
position
integer
Location of the Lookup heading in the related
Lookup list
notes
string
Notes connected with the Lookup heading
“Query” object
It represents a filter on the values to search. The filter can be unique (Filter) or a set of conditions
with a common comparison operator (FilterOperator).
Name
Type
Mandatory
Default
Description
filter
Filter
Atomic filter condition
FilterOperator
Concatenation of filter conditions
or
filterOperator
“Filter” object
It represents an atomic filter condition to select a card list.
Name
Type
Mandatory
Default
Description
name
string
Attribute which the filter condition is applied to.
value
string
Value for the comparison with the attribute's
content.
operator
string
Comparison operator (values such as
EQUALS, LIKE are admitted).
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“FilterOperator” object
It represents a concatenation of atomic filter conditions connected with an operator.
Name
Type
Mandatory
Default
Description
operator
string
Concatenation operator to join filter conditions
(values such as AND, OR, NOT are admitted)
subquery
Filter
“Filter” object containing the filter condition
applied to the query.
Sample of operation to perform: creation of the filter “Supplier = Quasartek s.r.l. OR Supplier =
IBM Italia s.p.a.”
Filter1:
name: Supplier
value: Quasartek s.r.l.
operator: EQUALS
Filter2:
name: Supplier
value: IBM Italia s.p.a.
operator: EQUALS
FilterOperator:
subquery: [Filter1, Filter2]
operator: OR
Query:
filterOperator: FilterOperator
“Order” object
It represents the ordering standard among the cards drawn from the filter query.
Name
Type
Mandatory
Default
Description
columnName
string
Attribute which the ordering is performed on.
type
string
Ordering typology applied (only ASC and
DESC values are admitted).
“Relation” object
It represents a correlation between pairs of cards, filed in the system.
Name
Type
Mandatory
Default
Description
domainName
string
Domain used for the relation.
class1Name
string
ClassName of the first card taking part in the
relation.
card1Id
integer
Identifier of the first card which takes part in
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the relation
class2Name
string
ClassName of the second card which takes
part in the relation.
card2Id
integer
Identifier of the second card which takes part in
the relation.
status
string
beginDate
date
Date when the relation was created (format
YYYY-MM-DDThh:mm:ssZ)
endDate
date
Date when the relation was created (format
YYYY-MM-DDThh:mm:ssZ)
A
Relation status ('A' = active, 'N' = removed)
“Attachment” object
It represents a document enclosed in a card filed in the system.
Name
Type
Mandatory
Default
Description
category
string
Category which the attachment belongs to
(from proper Lookup list).
description
string
Description related to the attachment.
filename
string
Attachment name with extension
version
string
Document version in the DMS Alfresco
author
string
User that performs the file upload
created
date
Date when the document was inserted in the
DMS
modified
date
Date of the last change to the document in the
DMS
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Description of webservice methods
Management area of cards
Here's the list of methods dedicated to the card management.
Name
Input
Output
Description
createCard
Card card
integer id
It creates in the database a new card,
containing the information inserted in the
"Card" object.
It returns the "id" identification attribute.
deleteCard
string className
integer cardId
boolean return
It deletes logically - in the identified class the pre-existing card with the identified "id".
It returns “true” if the operation went
through.
updateCard
string className
boolean return
integer cardId
Attribute[] attributeList
It updates a pre-existing card.
It returns “true” if the operation went
through.
getCard
string className
Card card
integer cardId
Attribute[] attributeList
It returns the required card with all
attributes specified in “attributeList” (all
card attributes if “attributeList” is null).
getCardList
string className
Card[] cardList
Attribute[] attributeList
Query queryType
Order[] orderType
It returns the card list resulting from the
specified query, completed with all
attributes specified in “attributeList” (all
card attributes if “attributeList” is null).
If the query is made on a superclass, the
"className" attribute of the returned Card
objects contains the name of the specific
subclass the card belongs to, while in the
attributeList it appears the ClassId of the
same subclass.
getCardHistory string className
integer cardId
Card[] cardList
It returns the list of the historicized
versions of the specified card.
Management area of Lookup headings
Here's the list of methods dedicated to the management of Lookup headings (predefined values
lists which a card attribute is held to).
Name
Input
Output
Description
createLookup Lookup lookup
integer id
It creates in the database a new heading of a
data Lookup list containing information
inserted in the “Lookup” object.
It returns the "id" identification attribute.
deleteLookup integer lookupId
boolean return
It deletes logically the Lookup heading which
shows the "id".
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It returns “true” if the operation went through.
updateLookup Lookup lookup
boolean return
It updates the pre-existing Lookup heading.
It returns “true” if the operation went through.
getLookupById integer id
Lookup lookup
It returns the Lookup heading which shows
the specified "Id" identification.
getLookupList string type
string value
boolean parentList
Lookup[]
lookupList
It returns a complete list of Lookup values
corresponding to the specified "type".
If the "value" parameter is specified, only the
related heading is returned.
If “parentList” takes the “True” value, it returns
the complete hierarchy available for the
multilevel Lookup lists.
Management area of relations
Here's the list of methods dedicated to the relation management among cards.
Name
Input
Output
Description
createRelation Relation relation
boolean return
It creates in the database a new relation
between the pair of cards specified in the
"Relation" object.
It returns “true” if the operation went through.
deleteRelation Relation relation
boolean return
It deletes the existing relation between the
pair of cards specified in the "Relation" object.
It returns “true” if the operation went through.
getRelationList string domain
string className
integer cardId
Relation[]
relationList
It returns the complete list of relations of the
card specified for the specified domain.
getRelationHi Relation relation
story
Relation[]
relationList
It returns the relation history of a card starting
from a "Relation" object in which only
"Class1Name" and "Card1Id" were defined.
Management area of workflows
Here's the list of methods dedicated to the management of the processes configurable in
CMDBuild.
Name
Input
Output
Description
startWorkflow Card card
integer id
boolean CompleteTask
It starts a new instance of the workflow
described in the specified "Card".
If the “CompleteTask” parameter takes the
“true” value, the process is advanced to the
following step.
It returns the "id" identification attribute.
updateWorkflow string processId
boolean ret
Attribute[] attributeList
It updates the information of the card in the
specified process instance.
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boolean CompleteTask
If the “CompleteTask” parameter takes the
“true” value, the process is advanced to the
following step.
It returns “true” if the operation went through.
Management area of attachments
Here's the list of methods dedicated to the management of documents enclosed in a card.
Name
Input
Output
Description
uploadAttach
ment
string className
integer cardId
Base64Binary file
string fileName
string category
string description
boolean return
It uploads the specified file in the DMS
Alfresco and the relating connection to the
CMDBuild card belonging to the “className”
class and having the “id” identification.
It returns “true” if the operation went through.
downloadAtta string className
chment
integer cardId
string fileName
Base64Binary file It returns the file enclosed in the specified
card, which has the specified name.
deleteAttachm string className
ent
integer cardId
string fileName
boolean return
It removes from the DMS Alfresco the file
enclosed in the specified card, which has the
specified name.
It returns “true” if the operation went through.
updateAttach
ment
boolean return
It updates the description of the file enclosed
in the specified card, which has the specified
name.
It returns “true” if the operation went through.
string className
integer cardId
string fileName
string description
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Example of creating a “client”
In this pragraph we propose two samples of creating SOAP "clients" enabled to interface with
CMDBuild 1.0
Java language
ATTENTION: we advise you to use the wsdl2java tool 2. This tutorial implies the generation of the
support classes with the above mentioned tool.
Example of suggested operation: obtain a list of all active cards of the "Computer" class
Once classes are generated, create the client as follows:
1. Create an instance in the ConfigurationContext class and indicate in it where the repository
directory is. In the repository directory there are 2 directories: the modules directory which contains
the rampart.mar file, and the conf directory which contains the file to define the safety policy which
should be adopted.
ConfigurationContext configContext =
ConfigurationContextFactory .createConfigurationContextFromFileSystem(
"/path/to/repository", null);
2. Instance the WebservicesStub class moving in it the ConfigurationContext just created
WebservicesStub stub = new WebservicesStub(configContext);
3. Set the authentication credentials
StAXOMBuilder builder = new StAXOMBuilder(/path/to/repository/conf/policy.xml);
Options options = stub._getServiceClient().getOptions();
options.setUserName("username");
options.setPassword("userpassword");
options.setProperty(RampartMessageData.KEY_RAMPART_POLICY,
PolicyEngine.getPolicy(builder.getDocumentElement());
4. Instance a GetCardList object and call the server
GetCardList list = new GetCardList();
list.setClassName("Computer");
GetCardListResponse response = stub.getCardList(list);
Card[] card = response.get_return();
5. At this point you can iterate on the array card content and extract the most interesting values.
For example, if you want to recover the description of every Computer, the following method will be
enough:
2 http://ws.apache.org/axis/java/user-guide.html#WSDL2JavaBuildingStubsSkeletonsAndDataTypesFromWSDL
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System.out.println(card[i].getDescription());
PHP language
ATTENTION: since PHP doesn't support in a native way the WS-Security standard and the MTOM
specification to send SOAP messages with attachments, we advise you to use a framework which
can add these functionalities. For this tutorial we used the framework WSO2/PHP3, released with
Apache ver licence. 2.
Example of suggested operation: upload in CMDBuild a file associated to the card with Id = 13
of the "Computer" class (filing in Alfresco system)
1. Request definition
$requestPayloadString = <<
Computer
13
$userfile_name
$category
$description
XML;
2. Define a token security necessary for the authentication
$security_options = array("useUsernameToken" => TRUE );
$policy = new WSPolicy(array("security" => $security_options));
$security_token = new WSSecurityToken(array("user" => "username",
"password" => "password",
"passwordType" => "Digest"));
3. Instance a WSClient object to execute the request. You have to specify the MTOM use for the
file transfer
$client = new WSClient(array("useMTOM" => TRUE,
"useWSA" => TRUE,
"policy" => $policy,
"securityToken" => $security_token));
4. Store the file content in a single string using the function file_get_contents()
$file = file_get_contents($_FILES['userfile']['tmp_name']);
5. Instance a WSMessage object and execute the request
3 You can find the official website at the following address: http://wso2.org/projects/wsf/php
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$url = "http://localhost:8080/cmdbuild/services/soap/FileTransfer";
$requestMessage = new WSMessage($requestPayloadString,
array("to"=> $url,
"attachments" => array("myid1" => $file)));
$response = $client->request($requestMessage);
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Definition of authentication policy file
File structure
The policy file - which must be passed to the Rampart module for client side - must be defined
using the Web Services Security Policy Language (WS-SecurityPolicy).
This language, derived from XML, allows to define security rules respected by the application.
For example, in order to define the authentication use through Username Token with Password
Digest, you have to define the policy as follows:
You can also indicate in the policy file, certain configuration parameters of the Rampart module.
For example, if you don't want to directly transfer the password in the code, but gather it from a
database, you can suggest Rampart to use a custom class which implements the CallbackHandler
function in which you can define how to find the password.
In that case you have to modify the policy file in the following way.
org.cmdbuild.services.soap.secure.MyPasswordHandler
For a deeper treatement of WS-SecurityPolicy, please refer to the related official document4.
4 http://specs.xmlsoap.org/ws/2005/07/securitypolicy/ws-securitypolicy.pdf
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APPENDIX: Glossary
ATTACHMENT
An attachment is a file associated to a card.
Attachments containing text (PDF, Open Office, Microsoft Word, etc.) are indexed in full text mode
so they can appear in search results.
WORKFLOW STEP
A process step is a process which can have one or more steps.
A step has a name, an executor, a type, attributes - if any - and methods with statements
(CMDBuild API) to be executed.
A process instance is a single process that's been automatically activated by the application or
manually activated by an operator.
See also: Process
ATTRIBUTE
The term refers to an attribute of a CMDBuild class.
CMDBuild allows you to create new attributes (in classes and domains) or edit existing ones.
For example, in "supplier" class the attributes are: name, address, phone number, etc..
Each attribute corresponds, in the Management Module, to a form field and to a column in the
database.
See also: Class, Domain, Report, Superclass, Attribute Type
BIM
Method with the aim to support the whole life cycle of a building: from its construction, use and
maintenance, to its demolition, if any.
The BIM method (Building Information Modeling) is supported by several IT programs that can
interact through an open format for data exchange, called IFC (Industry Foundation Classes).
See also: GIS
CI
We define CI (Configuration Item) each item that provides IT service to the user and has a
sufficient detail level for its technical management.
CI examples include: server, workstation, software, operating system, printer, etc.
See also: Configuration
CLASS
A Class is a complex data type having a set of attributes that describes that kind of data.
A Class models an object that has to be managed in the CMDB, such as a computer, a software, a
service provider, etc.
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CMDBuild allows the administrator - with the Administration Module - to define new classes or
delete / edit existing ones.
Classes are represented by cards and, in the database, by tables automatically created at the
definition time.
See also: Card, Attribute
CONFIGURATION
The configuration management process is designed to keep updated and available to other
processes the items (CI) information, their relations and their history.
It's one of the major ITIL processes managed by the application.
See also: CI, ITIL
DASHBOARD
In CMDBuild, a dasboard corresponds to a collection of different charts, in this way you can
immediately hold in evidence some key parameters (KPI) related to a particular management
aspect of the IT service.
See also: Report
DATABASE
The term refers to a structured collection of information, hosted on a server, as well as utility
softwares that handle this information for tasks such as initialization, allocation, optimization,
backup, etc..
CMDBuild relies on PostgreSQL, the most powerful, reliable, professional and open source
database , and uses its advanced features and object-oriented structure.
DOMAIN
A domain is a relation between two classes.
A domain has a name, two descriptions (direct and inverse), classes codes, cardinality and
attributes.
The system administrator, using the Administration Module, is able to define new domains or
delete / edit existing ones.
It's possible to define custom attributes for each domain.
See also: Class, Relation
DATA FILTER
A data filter is a restriction of the list of those elements contained in a class, obtained by specifying
boolean conditions (equal, not equal, contains, begins with, etc.) on those possible values that can
be accepted by every class attribute.
Data filters can be defined and used exceptionally, otherwise they can be stored by the operator
and then recalled (by the same operator or by operators of other user groups, which get the
permission to use them by the system Administrator)
See also: Class, View
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GIS
A GIS is a system able to produce, manage and analyse spatial data by associating geographic
elements to one or more alphanumeric descriptions.
GIS functionalities in CMDBuild allow you to create geometric attributes (in addition to standard
attributes) that represent, on plans / maps, markers position (assets), polylines (cable lines) and
polygons (floors, rooms, etc.).
See also: BIM
ITIL
"Best practices" system that established a "standard de facto"; it's a nonproprietary system for the
management of IT services, following a process-oriented schema (Information Technology
Infrastructure Library).
ITIL processes include: Service Support, Incident Management, Problem Management, Change
Management, Configuration Management and Release Management.
For each process, ITIL handles description, basic components, criteria and tools for quality
management, roles and responsibilities of the resources involved, integration points with other
processes (to avoid duplications and inefficiencies).
See also: Configuration
LOOKUP
The term "Lookup" refers to a pair of values (Code, Description) set by the administrator in the
Administration Module.
These values are used to bind the user's choice (at the form filling time) to one of the preset
values.
With the Administration Module it's possible to define new "LookUp" tables according to
organization needs.
PROCESS
The term "process" refers to a sequence of steps that realize an action.
Each process will take place on specific assets and will be performed by specific users.
A process is activated by starting a new process (filling related form) and ends when the last
workflow step is executed.
See also: Worflow step
RELATION
A relation is a link between two CMDBuild cards or, in other words, an instance of a given domain.
A relation is defined by a pair of unique card identifiers, a domain and attributes (if any).
CMDBuild allows users, through the Management Module, to define new relations among the
cards stored in the database.
See also: Class, Domain
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REPORT
The term refers to a document (PDF or CSV) containing information extracted from one or more
classes and related domains.
CMDBuild users run reports by using the Management Module; reports definitions are stored in the
database.
See also: Class, Domain, Database
CARD
The term "card" refers to an element stored in a class.
A card is defined by a set of values, ie the attributes defined for its class.
CMDBuild users, through the Management Module, are able to store new cards and update /
delete existing ones.
Card information is stored in the database and, more exactly, in the table/columns created for that
class (Administration Module).
See also: Class, Attribute
SUPERCLASS
A superclass is an abstract class used to define attributes shared between classes.
From the abstract class you can derive real classes that contain data and include both shared
attributes (specified in the superclass) and specific subclass attributes.
For example, you can define the superclass "Computer" with some basic attributes (RAM, HD,
etc.) and then define derived subclasses "Desktop", "Notebook", "Server", each one with some
specific attributes.
See also: Class, Attribute
ATTRIBUTE TYPE
Each attribute has a data type that represents attribute information and management.
The attribute type is defined using the Administration Module and can be modified within some
limitations, depending on the data already stored in the system.
CMDBuild manages the following attribute types: "Boolean", "Date", "Decimal", "Double", "Inet" (IP
address), "Integer", "Lookup" (lists set in "Settings" / "LookUp"), "Reference" (foreign key), "String",
"Text", "Timestamp".
See also: Attribute
VIEW
A view not only includes the whole content of a CMDB class, it is a group of cards defined in a
logical way.
In particular, a view can be defined in CMDBuild by applying a filter to a class (so it will contain a
reduced set of the same rows) or specifying an SQL function which extracts attributes from one or
more related classes.
The first view type maintains all functionalities available for a class, the second one allows the sole
display and search with fast filter.
See also: Class, Filter
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WEBSERVICE
A webservice is an interface that describes a collection of methods, available over a network and
working using XML messages.
With webservices, an application allows other applications to interact with its methods.
WIDGET
A widget is a component of a GUI that improves user interaction with the application.
CMDBuild uses widgets (presented as "buttons") that can be placed on cards or processes. The
buttons open popup windows that allow you to insert additional information, and then display the
output of the selected function.
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