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User Manual: CS_Multicare_VG

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Multicare cuts development
time with Dell software

Customer profile

Health insurance provider reduces application development time by 67 percent with
Quick Apps for SharePoint

Multicare is a leading private healthcare
insurance company based in Portugal.
Formed in 1997, Multicare now has
approximately 200 employees. When it
needed to swiftly develop an important
Microsoft® SharePoint® application,
the insurer turned to Dell.
Multicare stores its business
information, including data about its
customers and its products, in a set of
Oracle databases. Some 150 customer
service and telesales staff accessed
this information using an Oracle DB6
client application, which connected to
and queried the databases to retrieve
the required information. However,
Multicare wanted these employees to
have access to this information via the
internet instead. Such an approach
would make the data accessible
from any workstation, without the
need for specific client software,
thereby reducing administration and
maintenance overheads. In addition,
the solution could later be extended to
provide an online service to customers.

Multicare decided on an approach
based on Microsoft SharePoint.
However, because the data would
remain in Oracle, the company needed
an intuitive SharePoint interface with a
search mechanism that would enable
users to specify the information they
wanted to access from Oracle. This
functionality was not available natively
in SharePoint, and Multicare recognised
that implementing a custom-built
solution would be time-consuming
and costly to maintain. Therefore, the
insurance company decided to seek a
SharePoint application development
solution that was fast and simple to
implement and that would integrate
easily with Oracle.
Simplified development and
customisation
Multicare was already a satisfied user
of the Dell Toad® for Oracle solution,
which its trusted reseller Dutec
had delivered. Therefore, Multicare
approached Dutec for advice. “When
we saw a demo of Quick Apps for

Company
Industry
Country
Employees
Website

Luis Neves, Software Analyst and Programmer, Multicare

www.multicare.pt

Business need
To reduce overhead and improve
customer service, Multicare wanted
employees to access business
information online via a Microsoft®
SharePoint® interface.

Solution
The company implemented Quick
Apps for SharePoint, which radically
simplifies application development
and customisation. Its embedded
configuration tool, ezEdit, enables
users to configure rather than code.

Benefits
•
•
•
•

“It took 10 days to develop a menu system
consisting of about 10 screens. It would have
taken up to three times longer without Quick
Apps for SharePoint. Development was fast
with the Dell solution.”

Multicare
Healthcare
Portugal
200

Slashed development time by
approximately 67 percent
Reduced problem resolution time
by 75 percent
Delivered 100 percent ROI in four
to six weeks
Enabled fast implementation and a
short learning curve

Solutions featured
•
•

Database
Windows Server Management

SharePoint, we knew it was exactly
what we needed to rapidly develop our
SharePoint application,” says Luis Neves,
Software Analyst and Programmer at
Multicare. “The demonstration proved
that it would meet our requirements —
in fact, it was perfect. We trusted both
Dutec’s recommendation and Dell’s
ability to deliver, so there was no real
need to consider any other tools.”
SharePoint application development
and customisation is radically simplified
by Quick Apps for SharePoint. Its
embedded configuration tool, ezEdit,
enables users to configure rather than
code, slashing application development
time. Developers can build better
SharePoint sites — and easily combine
information, enhance views, and create
applications, menus and dashboards —
with Quick Apps for SharePoint. Plus, the
solution makes it easy to integrate data
from external sources such as Oracle,
SAP and Lotus Notes, and then write it
back through SharePoint.
Cut development time by about 67
percent
Multicare was able to quickly implement
the Dell solution and integrate its
existing Oracle data with SharePoint. “If
you are familiar with SharePoint and
Oracle, as we are, learning how to use
Quick Apps for SharePoint does not
take significant time,” explains Neves.
“Within two days, we had implemented
the solution, learned how to use it
and started developing our SharePoint
application.”

Using the solution proved just as easy.
In fact, Multicare cut development time
by approximately 67 percent throughout
the project with Quick Apps for
SharePoint. “It took 10 days to develop
a menu system consisting of about 10
screens. It would have taken up to three
times as long without Quick Apps for
SharePoint. Development was fast with
the Dell solution,” says Neves.
Reduced problem resolution time by 75
percent
By taking advantage of Quick Apps
for SharePoint, Multicare experienced
significantly faster and more
straightforward troubleshooting. “Quick
Apps for SharePoint makes it very easy
to identify an issue and then fix it,” notes
Neves. “We can now generally identify
and resolve any problems well within
one day. It would have taken us up to
four days to identify the problem, and
then longer again to fix it, without the
solution.”
Delivered 100 percent ROI in four to six
weeks
Overall, Multicare reached full payback
in just four to six weeks with Quick
Apps for SharePoint. Neves says, “In the
future, we plan to reuse the applications
we’ve built in other situations, which will
further increase the ROI.”

View all Dell case studies at dell.com/casestudies

2

Availability and terms of Dell Services vary by region. For more information, visit dell.com/servicedescriptions
© February 2013, Dell Inc. Dell is a trademark of Dell Inc. Microsoft and SharePoint are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.This case
study is for informational purposes only. DELL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS CASE
STUDY. Reference number: 10012347

Technology at work
Software
Microsoft® SharePoint®
Oracle Database
Toad® for Oracle
Quick Apps for SharePoint



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