Centrelink Online 132307

User Manual: 132307

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Applying through Centrelink for the Seniors health Card or the Aged
Pension
I navigated through the Centelink site to the Older Australians section about
pensions
http://www.humanservices.gov.au/customer/subjects/age-pension-and-planningyour-retirement
I clicked on the Commonwealth Seniors Health Card option ie
http://www.humanservices.gov.au/customer/services/centrelink/commonwealthseniors-health-card
It offers information and eligibility criteria
To apply there is a link
http://www.humanservices.gov.au/customer/enablers/centrelink/commonwealthseniors-health-card/intent-to-claim offering information about claiming the card
You then navigate to the Request a Service page,
https://secure.centrelink.gov.au/sims/sims_main_rfs.cfm and you then have to
register. This then allows them to call you back which they did within 3 business
days. They then mail out the forms to be filled in.
They sent me an email with other information about Phone and Online services
which is below including how to claim the Age Pension below
The lady who rang also said if one has the Health Card and later wishes to apply for
the Pension or ones circumstances changes you can go through the process abobe
and they will ring you back.
You can also ting the 13 2300 number and wait on line, or better log you phone
number into the system when prompted and they will ring you back when they reach
you place in the queue. Better than waiting on the phone for 2 hours

Your Centrelink Enquiry SIMS 7 digit number
Re: Enquiry received via Centrelink website
Thank you for your message in regards to claiming a Centrelink payment. We have
recorded the date of your contact and you are now required to commence a claim
within 14 days of your email date. Please note that backdating provisions may apply
if you contact us back within 14 days of your original contact date.

If you want to claim Age Pension, you have the option to submit an Age Pension
Claim Online.
HOW TO CLAIM AGE PENSION ONLINE:
Step 1. Navigate to http://www.centrelink.gov.au
Step 2. If you have been issued with a Customer Access Number (CAN) and
Password
• Click on the LOGON button situated on the right hand side of the Centrelink
home page, under the heading Online Services; OR
• If you have not been issued with a CAN and password,
You can register yourself by using the REGISTER link which is located
under the LOGON button; OR alternatively you can call the Online
Service Helpdesk on 132307.
Please keep a record of your Centrelink Enquiry SIMS number which is located in
the subject line of this email, as this may be required in the claim process to verify
your original contact date.
Alternatively, you can contact a Customer Service Adviser on 13 2300, 8.00am to
5.00pm Monday to Friday to assist you with your enquiry.
Thank you for using Centrelink's internet service and we look forward to helping you
again in the future.
Kind regards
Department of Human Services
For some helpful information about Centrelink’s Self Service facilities, please click on
the following links:

Self Service
http://www.humanservices.gov.au/customer/subjects/self-service
Phone Self Services
Centrelink Phone Self Service – 136 240

Online Services
http://www.centrelink.gov.au/internet/internet.nsf/online_services/index.htm
If you would like to write to us, please use the 'Help and comments' link on the Online
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