XeroxGuide_EN Docu Mate 162 DM4440 Guide.OT4.EN

User Manual: DocuMate 162

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Page Count: 64

July 2016
05-0816-300
Xerox
® DocuMate® 4440
User Guide
© 2016 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design® and DocuMate® are
registered trademarks of Xerox Corporation in the United States and/or other countries and are
used under license from Xerox Corporation. Visioneer is a trademark licensee of Xerox®.
BR16545
Content © 2016 Visioneer, Inc. All rights reserved. The Visioneer brand name and OneTouch®
logo are registered trademarks of Visioneer, Inc.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as
allowed under the copyright laws. Copyright protection claimed includes all forms of matters of
copyrightable materials and information now allowed by statutory or judicial law or hereinafter
granted, including without limitation, material generated from the software programs which are
displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
Please go to www.xeroxscanners.com, select your product, and then click the “Warranty Program”
link to view the warranty terms and conditions for your scanner.
The PaperPort® and OmniPage® brand name and logo are registered trademarks of Nuance
Communications, Inc.
ISIS® is a registered trademark of EMC2® Corporation in the United States and/or other
countries.
Adobe®, Adobe® Acrobat®, Adobe® Reader®, and the Adobe® PDF logo are registered
trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Post-It® is a registered trademark of 3M in the United States and/or other countries.
Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows™ and SharePoint®
are registered trademarks of Microsoft Corporation.
ZyINDEX is a registered trademark of ZyLAB International, Inc. ZyINDEX toolkit portions,
Copyright © 1990-1998, ZyLAB International, Inc.
All other products mentioned herein may be trademarks of their respective companies and are
hereby acknowledged.
Changes are periodically made to this document. Changes, technical inaccuracies, and
typographic errors will be corrected in subsequent editions. Information is subject to change
without notice and does not represent a commitment on the part of Visioneer.
Document Version: 05-0816-300 (July 2016)
The software described is furnished under a licensing agreement. The software may be used or
copied only in accordance with the terms of such an agreement. It is against the law to copy the
software on any medium except as specifically allowed in the licensing agreement. No part of
this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or information storage and retrieval systems, or
translated to another language, for any purpose other than the licensee's personal use and as
specifically allowed in the licensing agreement, without the express written permission of
Visioneer.
Restricted Rights Legend
Use, duplication, or disclosure is subject to restrictions as set forth in contract subdivision (c)(1)(ii)
of the Rights in Technical Data and Computer Software Clause 52.227-FAR14. Material scanned
by this product may be protected by governmental laws and other regulations, such as copyright
laws. The customer is solely responsible for complying with all such laws and regulations.
User Guide iv
Table of Contents
Safety ...............................................................................................................................vi
Safety Introduction .............................................................................................................................. vi
Operational Safety Information..................................................................................................... vi
Electrical Information......................................................................................................................... vii
Warning - Electrical Safety Information........................................................................ vii
Electrical Supply.......................................................................................................................viii
Disconnect Device ..................................................................................................................viii
Emergency Power Off........................................................................................................................viii
Maintenance Information...............................................................................................................viii
Product Safety Certification ............................................................................................................. ix
Environmental Health and Safety Contacts.............................................................................. ix
Welcome .........................................................................................................................1
What’s in the Box....................................................................................................................................1
System Requirements...........................................................................................................................1
Documentation .......................................................................................................................................2
Xerox® DocuMate® 4440 Scanner...............................................................................................3
Assemble the Scanner............................................................................................... 5
Connect the Power Cord......................................................................................................................6
Installation..................................................................................................................... 7
Install the Software and Connect the Scanner.........................................................................8
Installing the Scanner Driver..............................................................................................10
Connect the USB Cable and Turn on the Power........................................................ 11
Installing Visioneer OneTouch.......................................................................................... 13
Installing Additional Applications................................................................................................ 14
View the User Guides......................................................................................................................... 15
Register Your Scanner........................................................................................................................ 16
Loading Documents to Scan................................................................................17
Supported Document Types........................................................................................................... 17
Documents to Avoid Scanning...................................................................................................... 18
Unsupported Document Types..................................................................................................... 18
Scanning from the Automatic Document Feeder (ADF) ................................................... 19
Preparing Documents for Scanning................................................................................19
Loading Documents...............................................................................................................19
Scanning Interfaces ........................................................................................................................... 20
Xerox® DocuMate® 4440 Table of Contents
vUser Guide
Maintenance...............................................................................................................23
Safety Precautions .............................................................................................................................. 23
Hardware Properties........................................................................................................................... 24
Device Settings......................................................................................................................... 24
Driver Settings .......................................................................................................................... 26
Clearing Paper Jams........................................................................................................................... 26
Cleaning the Scanner......................................................................................................................... 27
Cleaning Inside the Automatic Document Feeder .................................................. 27
Replacing the ADF Pad and Roller(s) .......................................................................................... 28
Replacing the ADF Pad Assembly.................................................................................................29
Replacing the Separation Roller.................................................................................................... 30
Replacing the Feed Roller................................................................................................................. 32
Troubleshooting................................................................................................................................... 35
Error Light Troubleshooting Codes.................................................................................. 38
Uninstalling Your Scanner ............................................................................................................... 39
Xerox® DocuMate® 4440 Specifications ............................................................................... 41
Xerox® DocuMate® 4440 Parts List.......................................................................................... 44
Appendix A: Regulatory Information...............................................................47
Basic Regulations................................................................................................................................. 47
United States (FCC Regulations)...................................................................................... 47
European Union....................................................................................................................... 47
Turkey (RoHS Regulation) ................................................................................................... 48
Copy Regulations................................................................................................................................. 48
United States ............................................................................................................................ 48
Canada ........................................................................................................................................ 50
Other Countries........................................................................................................................ 50
Appendix B: Compliance Information.............................................................51
Product Recycling & Disposal......................................................................................................... 51
USA & Canada.......................................................................................................................... 51
European Union....................................................................................................................... 52
ENERGY STAR for the USA............................................................................................................... 53
User Guide vi
Safety
Safety Introduction
Notices and Safety
Please read the following instructions carefully before operating the machine and refer to them as
needed to ensure the continued safe operation of your machine.
Your Xero x® product and supplies have been designed and tested to meet strict safety
requirements. These include safety agency evaluation and certification, and compliance with
electromagnetic regulations and established environmental standards.
WARNING:
The safety and environment testing and performance of this product have been verified using
Xerox® materials only. Unauthorized alterations, which may include the addition of new
functions or connection of external devices, may impact the product certification. Please
contact your Xerox representative for more information.
Operational Safety Information
Your Xero x® equipment and supplies have been designed and tested to meet strict safety
requirements. These include safety agency examination, approval, and compliance with
established environmental standards.
To ensure the continued safe operation of your Xerox® equipment, follow these safety guidelines
at all times:
Do these:
• Always follow all warnings and instructions that are marked on or supplied with the
equipment.
• Always use materials specifically designated for this product, the use of other materials may
result in poor performance and create a hazardous situation. Do not use aerosol cleaners,
they may be explosive and flammable under certain conditions.
• Always exercise care when moving or relocating equipment.
• Always locate the machine on a solid support surface that has adequate strength to support
the weight of the machine.
• Always locate the machine in an area that has adequate ventilation and room for servicing.
• Always unplug this equipment from the electrical outlet before cleaning.
Xerox® DocuMate® 4440 Safety
vii User Guide
Note: Your Xerox machine is equipped with an energy saving device to conserve power when the
machine is not in use. The machine may be left on continuously.
Do not do these:
• Never use a ground adapter plug to connect the equipment to a power outlet that lacks a
ground connection terminal.
• Never attempt any maintenance function that is not specifically described in this
documentation.
• Never remove covers or guards that are fastened with screws. There are no operator
serviceable areas within these covers.
• Never locate the machine near a radiator or any other heat source.
• Never override or “cheat” any of the electrical or mechanical interlock devices.
• Never place this equipment where people might step on or trip on the power cord.
Caution: This device is not intended for use in the direct field of view at visual display
workplaces
To avoid incommoding reflections at visual display workplaces this device must not be placed in
the direct field of view.
Electrical Information
Warning - Electrical Safety Information
1. The power receptacle for the machine must meet the requirements stated on the data plate
on the rear of the machine. If you are not sure that your electrical supply meets the
requirements, please consult your local power company or an electrician for advice.
2. The socket outlet shall be installed near the equipment and shall be easily accessible.
3. Use the power cable that is supplied with your machine. Do not use an extension cord or
remove or modify the power cord plug.
4. Plug the power cable directly into a correctly grounded electrical outlet. If you are not sure
whether or not an outlet is correctly grounded, consult an electrician.
5. Do not use an adapter to connect any Xerox equipment to an electrical outlet that lacks a
ground connection terminal.
6. Do not place this equipment where people might step or trip on the power cable.
7. Do not place objects on the power cable.
8. Do not override or disable electrical or mechanical interlock devices.
9. Do not push objects into slots or openings on the machine. Electrical shock or fire may result.
Safety Xerox® DocuMate® 4440
User Guide viii
Electrical Supply
• This product shall be operated from the type of electrical supply indicted on the product’s
data plate label. If you are not sure that your electrical supply meets the requirements, please
consult your local power company for advice.
• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet
checked by a qualified electrician.
WARNING: This equipment must be connected to a protective earth circuit
This equipment is supplied with a plug that has a protective earth pin. This plug will only fit into
an earthed electrical outlet. This is a safety feature. If you are unable to insert the plug into the
outlet, contact your electrician to replace the outlet.
Disconnect Device
The power cable is the disconnect device for this equipment. It is attached to the back of the
machine as a plug-in device. To remove all electrical power from the equipment, disconnect the
power cable from the electrical outlet.
Emergency Power Off
If any of the following conditions occur, turn off the machine immediately and disconnect the
power cable(s) from the electrical outlet(s).
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the machine.
• The machine is exposed to water.
• Any part of the machine is damaged.
Maintenance Information
1. Any operator product maintenance procedures will be described in the user documentation
supplied with the product.
2. Do not carry out any maintenance on this product which is not described in the customer
documentation.
Xerox® DocuMate® 4440 Safety
ix User Guide
3. Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor
performance of the equipment, and could cause a dangerous condition.
4. Use supplies and cleaning materials only as directed in this manual.
5. Do not remove covers or guards that are fastened with screws. There are no parts behind
these covers that you can maintain or service.
6. Do not perform any maintenance procedures unless you have been trained to do them by an
authorized local dealer or unless a procedure is specifically described in the user manuals.
Product Safety Certification
This product is certified by the following Agency using the Safety standards listed:
Environmental Health and Safety
Contacts
Contact Information
For more information on Environment, Health, and Safety in relation to this Xerox® product and
supplies, please contact the following customer help lines:
Standard
UL60950-1 (USA)
CSA 22.2 No. 60950-1 (Canada)
IEC 60950-1
USA & Canada: 1-800-828-6571
Europe: +44 1707 353 434
User Guide 1
Welcome
Your new Xerox® scanner can quickly scan stacks of single-sided or double-sided pages and place
their electronic images on your computer.
What’s in the Box
Before proceeding, check the contents of the box. If items are missing or damaged, contact the
dealer where you purchased the scanner.
System Requirements
• Pentium 4 PC or AMD equivalent processor
• DVD-ROM drive
Xerox® DocuMate® 4440 Quick Install Guide Technical Support Card
Warranty Card USB Cable Power Supply
Power Cord Spare ADF Pada
a. Not available for all scanner models.
Installation Disc
Xerox® DocuMate® 4440 Welcome
2User Guide
• Universal Serial Bus (USB) port
•Microsoft
® Windows® operating system:
– 32-bit Windows XP (Service Pack 3)
– 32-bit or 64-bit Windows Vista (Service Pack 2)
– 32-bit or 64-bit Windows 7 (Service Pack 1)
– 32-bit or 64-bit Windows 8 / 8.1
– 32-bit or 64-bit Windows 10
• 2 gigabyte (GB) internal memory (RAM)
• Minimum available hard disk space:
– 350 MB for the scanner driver
– 750 MB for Visioneer OneTouch
– 1 to 2 GB for each additional application
Please refer page 14 for a list of the applications provided with your scanner.
• Monitor (recommended settings):
– Color quality of 16-bit or 32-bit
– Resolution set to at least 800 x 600 pixels
Refer to your Windows documentation for instructions on setting the color quality and
resolution for the monitor.
Documentation
The following printed documentation is provided in the box:
•Installation guide—abbreviated scanner setup and installation instructions.
•Technical support card—contact information for technical support and customer service,
and a brief overview of our standard product warranty.
•Warranty card—the warranty card is provided for users in Russia and should be filled in as
described on the card. For all other users, please dispose of this card in paper recycling.
The following soft-copy documentation is available on the installation disc:
•Scanner user guide—instructions for scanner setup, installation, operation, maintenance,
safety, and warranty
•OneTouch scanning guide—instructions for configuring and scanning using OneTouch
•TWAIN scanning guide—instructions for accessing and scanning using the TWAIN interface
•Nuance PaperPort user’s guide—contains detailed information using the application and
managing your scanned documents.
•Nuance OmniPage user’s guide—contains detailed instructions on using the software,
including information on using Optical Character Recognition to create editable text files
from the scanned documents.
Welcome Xerox® DocuMate® 4440
User Guide 3
•Kofax Virtual ReScan (VRS™) user’s guide—contains detailed feature and configuration
instructions for the software, including using the advanced image enhancement options to
improve the clarity of scanned images created from imperfect originals.
Xerox® DocuMate® 4440 Scanner
1. Input Tray—Holds the documents in the Automatic Document Feeder for scanning.
2. Paper Guides—Guides adjust to support various document widths.
3. ADF Cover Release—Pull to open the Automatic Document Feeder.
4. Automatic Document Feeder—Feeds documents through the scanner during scanning.
5. Control panel—OneTouch scanning controls.
–LED Number—The selected OneTouch function for the Simplex and Duplex buttons.
–Function buttons—Selects the scan setting for the OneTouch buttons. Press the up or
down arrow to cycle through the settings.
–Duplex button—Press to scan double-sided documents.
–Simplex button—Press to scan single-sided documents.
–Status light / Power Button—Turns the scanner’s power off and indicates the scanner’s
status.
6. Output Tray—Holds documents after being scanned. Unfolds to support various document
lengths.
7. Power jack—Connects the power cord to the scanner.
8. Universal Serial Bus (USB) port—Connects the scanner to the computer.
1
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Xerox® DocuMate® 4440 Welcome
4User Guide
User Guide 5
Assemble the Scanner
1. Remove the scanner from its protective foam and plastic bag.
2. Remove any shipping tape from the scanner, input tray and output tray.
3. Lift the input tray up from the scanner.
4. Pull the output tray down from the scanner body. It will snap in place when it is down all the
way. Make sure the bottom of the tray is down all the way before scanning. If the tray isn’t
fully seated in position, paper feeding from the input tray may jam in the scanner.
Xerox® DocuMate® 4440 Assemble the Scanner
6User Guide
5. Open the automatic document feeder cover and remove any tape or protective foam from
inside the feeder. Close the feeder cover when you are finished.
Connect the Power Cord
Note: Only use the power supply (DA-48M24 made by APD) included with your scanner.
Connecting any other type of power supply may damage your scanner, and will void its warranty.
1. Plug the power supply into the power port on the scanner.
2. Plug the power cord into the power supply and into a wall outlet.
User Guide 7
Installation
Please make sure of the following before you begin installation:
• If you are prompted to reboot during installation, please select "No". Finish installing the rest
of the software, then close all open windows and reboot your computer.
• The information in this guide may cover software not provided with the scanner you
purchased. Please disregard any information about the software not applicable to your
scanner.
• If your computer has AntiVirus or AntiSpyware software running, you may encounter alerts or
messages during installation asking you to allow the installation to proceed. Although the
messages will differ based on the software your computer is running, in each case you should
allow the installation to proceed if that option is available. Alternatively, you can turn off the
AntiVirus or AntiSpyware software before installing your scanner, but if you do, make sure to
turn it back on again when installation is finished.
• If you already have a scanner connected to your computer, it is recommended that you
remove that scanner’s driver program prior to installing your Xerox® scanner. You can remove
these programs from the Windows Control Panel. Please refer to the user manual provided
with your other scanner hardware for instructions about removing the driver and software for
that unit.
• If your computer is running Windows Vista or later, you may see the Windows User Account
Control screen asking you to confirm system changes. Click the Yes button to allow the
installation to proceed.
• The Windows User Account Control (UAC) must be turned off prior to installing the Kofax VRS
or Kofax Scan Demo software. The Kofax VRS installer will display a message stating “User
Account Control is enabled on this machine. The VRS installer will not install correctly with this
setting enabled. Please disable this setting from the User Accounts dialog in the Control
Panel.” The Kofax Scan Demo installer will display a message stating “Cannot find IC runtime.
Install IC.” Turn off the Windows UAC to complete the installation of these two software
applications. You can turn UAC back on after the installation has completed.
Xerox® DocuMate® 4440 Installation
8User Guide
Install the Software and Connect the
Scanner
1. Start Microsoft Windows and make sure that no other applications are running.
2. Insert the installation disc into your computer’s DVD-ROM drive.
The disc automatically starts.
3. The Select Language window opens. Click the drop-down menu arrow and select the
language to use. Click OK.
The disc’s Main menu window opens.
Note: If the disc does not start, check the following:
– Make sure the disc drive’s door is completely shut.
– Make sure the disc was inserted in the drive in the proper direction (label side up).
To l au nch th e disc ma nua ll y:
– Open the Windows options for your computer’s disc drives.
– Double-click the icon for your DVD-ROM drive.
– The Installation menu for the disc should now open.
If the menu does not open:
• From the list of files on the disc, double-click the file named setup.exe.
Installation Xerox® DocuMate® 4440
User Guide 9
4. On the Main menu, select Install software.
5. Make sure the boxes for Scanner Driver and Visioneer OneTouch are selected, as well as any
other applications you want to install.
Note: The software provided with your scanner may differ slightly from the list shown in the
window.
6. Click Install now.
Xerox® DocuMate® 4440 Installation
10 User Guide
Installing the Scanner Driver
The scanner driver installation will start first.
1. The Welcome screen for the scanner driver Setup Wizard opens. Click Next.
2. On the Xerox License Agreement window, read the license agreement. If you accept the
terms, select I Agree then click Next.
If you choose not to accept the license agreement, click Cancel. Click Close on the
Installation Interrupted window.
3. The software will now be installed.
4. Stop when you see the “Complete the installation by connecting your hardware” window. Do
not click OK yet. Leave the window open and proceed to the next section.
Note: If you do not see this on-screen diagram for connecting the scanner, stop and follow the
instructions below.
Installation Xerox® DocuMate® 4440
User Guide 11
Connect the USB Cable and Turn on the Power
1. Remove any tape from the USB cable.
2. Plug the USB cable into the USB port on the scanner then into a USB port on the computer.
Check your computer’s manual for USB port locations.
If the plug does not attach easily, make sure that you are plugging it in correctly. Do not force
the plug into either connection.
3. Turn on the scanner power.
The status light comes on and flashes indicating that the scanner is receiving power.
Your computer recognizes that a scanner has been plugged into the USB port and
automatically loads the appropriate software to run the scanner.
Xerox® DocuMate® 4440 Installation
12 User Guide
4. When you’re certain that the software has completely loaded, return to the “Complete the
installation by connecting your hardware” window.
5. Click OK to complete the installation process.
6. Click Close on the Installation Complete window to close and exit the driver installer.
Installation Xerox® DocuMate® 4440
User Guide 13
Installing Visioneer OneTouch
The Visioneer OneTouch software installation will start automatically after you click Close on the
driver Installation Complete window.
1. Click Next on the Welcome to the OneTouch Setup Wizard.
2. On the Visioneer License Agreement window, read the license agreement. If you accept the
terms, select I Agree then click Next.
If you choose not to accept the license agreement, the installation will terminate and
OneTouch will not be installed.
3. Click Close on the Installation Complete window to close and exit the software installer.
Note: If you selected other software to install from the DVD the installation for that software will
automatically start after you click Close on the Installation Complete window. Follow the
instructions on-screen to install each application you selected.
Xerox® DocuMate® 4440 Installation
14 User Guide
Installing Additional Applications
Your scanner includes free, additional applications as described in the table below.
1. Return to the disc’s Main menu and click Install software.
2. Select the additional applications you want to install, then click Install now.
3. Follow the instructions on the screen to install each of the additional applications.
Software About the Software
Nuance PaperPort®PaperPort is a document management software application. The PaperPort
scanning features allow you to insert new pages into an existing file and name
your file immediately after scanning. From within the PaperPort desktop you
can sort your documents and move them between folders as you would
through the Windows My Documents folder. You can reorder the pages in a PDF
file, and unstack a document so all the pages are resaved as individual files.
PaperPort also has some basic image editing options in the PaperPort
PageView, such as; adding notes to image files, modifying image colors, and
touch up the image using the erase and/or auto-correct options.
You can see more information about this application at www.nuance.com
Nuance OmniPage® OmniPage Pro provides precision OCR analysis, advanced layout detection, and
Logical Form Recognition™ (LFR) technology. Advanced security features quickly
turn office documents and forms into over 30 different PC applications for
editing, searching and sharing. Custom workflows handle large volumes of
documents, and you can use its tools to print to PDF.
Nuance Power PDF Power PDF features 100% industry-standard PDF creation and editing plus the
world’s most accurate PDF conversion to editable Microsoft® Office® formats
available. It also offers one-click scanning to PDF, the most advanced PDF
search capabilities, excellent graphics management, document flattening and
auto-removal of sensitive information. Combining unparalleled functionality,
built-in intelligence and ease of use, Power PDF enables users to create, convert,
edit, assemble and securely share PDF files like never before for enhanced
professionalism, productivity and collaboration.
Installation Xerox® DocuMate® 4440
User Guide 15
View the User Guides
1. Return to the disc’s Main menu and click on View user guides.
2. Click on View scanner documentation to access the scanner user guide and scanning guides
for OneTouch and TWAIN.
–Scanner user guide—Instructions for scanner setup, installation, operation,
maintenance, safety, and warranty
–OneTouch scanning guide—Instructions for configuring and scanning using OneTouch
Kofax® Virtual
ReScan® (VRS™)
Kofax VRS automatically enhances scanned documents from less than perfect
originals. It is an additional scanning interface that uses patented VRS (Virtual
ReScan) technology, and ensures your scanning is as efficient and easy as
possible, while also improving the quality of the scanned images. Kofax VRS
uses an ISIS-certified driver for scanning. This software provides an additional
method to scan from your scanner. The Demo version lets you try the
application first.
At the end of the Kofax VRS software installation you may see the message
"SVS001: The VRS installation does not install an ISIS driver for the scanner you
selected. Please install the ISIS driver packaged with your scanner."
This is not an error, Kofax does not install your scanner’s ISIS driver. Please
disregard this message in the VRS installation and click OK. The Kofax VRS
Certified ISIS® driver is installed correctly when you install the scanner driver.
Software About the Software
Xerox® DocuMate® 4440 Installation
16 User Guide
–TWAIN scanning guide—Instructions for accessing and scanning using the TWAIN
interface
Click on View software documentation to access the user guides for the software
applications provided with the scanner.
From either of these user guide windows, click on the User guide menu button to return to
the main user guide window, then select the other documentation section to view the user
guides.
3. Click the links of the guides you want to view.
4. When you’re finished, click Main menu to return to the Main menu window and click Exit.
5. Remove the installation disc and store it in a safe place.
Register Your Scanner
Registering your scanner is important as it provides you with access to our free telephone support
service. Registration also gives you free access to software updates for your scanner.
You will need an active network connection to register your scanner. If you do not have network
access you can contact our customer service department to register the scanner. Please refer to
the Technical Support Card, that you received with the scanner, for our customer service contact
information.
1. Open an Internet Explorer window, or any other Internet browser you have installed on your
computer.
2. In the web address field type www.xeroxscanners.com.
3. Press Enter on your computer’s keyboard or click the option on screen to go to the web
address.
4. When the Xerox® scanners web page loads click on Register Your Product.
5. Fill in the registration form, all required fields have an asterisk (*).
A valid email address is required for registration.
6. You will be asked to enter the serial number for the scanner, it is located on the back or
underside of the scanner.
7. After filling in the form, click on Submit Your Registration to complete the registration.
Scanner documentation window Software documentation window
User Guide 17
Loading Documents to
Scan
Always remove any staples or paper clips from documents before inserting them into the scanner.
Staples and paper clips can jam the feed mechanism and scratch the internal components. Also
remove any labels, stickers, or Post-It™ notes that may come off during the scanning process and
get stuck in the scanner. Misuse as described here will void your scanner’s warranty.
Please go to www.xeroxscanners.com, select your product, and then click the “Warranty Program”
link to view the warranty terms and conditions for your scanner.
Supported Document Types
You can scan the following types of documents and cards with this scanner.
• Maximum amount of paper in the input tray
– Approximately 50 pages of 20 lb (75–80 g/m2) new printer paper
•Document size
– Minimum size (width x length) – 2.75 x 2 inches (70 x 51 mm)
– Maximum size (width x length) – 8.5 x 14 inches (216 x 356 mm)
– Maximum length with long document enabled – 118 inches (2997 mm)
We recommend scanning one page at a time when the documents you are scanning are
longer than 14 inches (356 mm).
• Valid mixed document size sets without long document enabled
– Scanner minimum to maximum
Arrange the documents so that all items are centered in the stack. The document sensor,
paper separation, and feed rollers are located in the middle of the paper path. If smaller
items are offset from the center they will not be detected. This will cause feeding issues
and paper jams.
• Paper thickness between 7–110 lb paper (28–400 g/m2)
• Embossed plastic cards up to 1.25 mm thick
• Non-embossed plastic cards up to 1 mm thick
Xerox® DocuMate® 4440 Loading Documents to Scan
18 User Guide
Documents to Avoid Scanning
The documents in this list can be scanned, but please note that scanning documents of this type
will reduce the life of the scanner. Maintenance will be required more often and replaceable parts
will wear faster. These types of documents will jam more frequently and damage to the original
documents may occur. If you do choose to scan these document types, do not scan large batches.
This type of use is not covered under the scanner warranty and alters replacement parts life
expectancy.
We recommend you limit the amount or completely avoid scanning documents that are in this list.
• Curled, wrinkled or folded documents may cause paper jams or multiple pages being fed
through the scanner at one time.
• Perforated or punched paper that could tear when the separation roller engages.
• Coated paper or photographs where the coating can flake off during scanning and leave
residue in the scanner.
• Extremely smooth, shiny, or highly textured paper may cause the paper feed rollers to slip
across the page and cause the scanner to report a paper jam.
• Carbonless copy paper may tear while being fed through the scanner and the pressure of the
rollers may leave streaks on the page. The chemical coating on this paper will rub off on the
rollers during the scan process, increasing the frequency of miss-feeds and paper jams.
• Partially transparent paper such as tracing paper as any images from the opposite side of the
page or black background will appear in the scanned images.
Unsupported Document Types
Do not scan the following types of documents as they may cause damage to the scanner.
• Items outside of the specified supported sizes, thickness, and weight defined in this
document.
• Non-rectangular or irregularly shaped paper will cause the scanner to detect and report
document skew errors or paper jams.
• Carbon paper that will leave residue in the scanner and on the rollers that will transfer to the
next set of documents scanned.
• Documents with hard items attached such as paper clips, binder clips, and staples.
• Documents with wet ink or white-out.
• Thermal or photosensitive paper.
• Overhead projector sheets, plastic film, camera film, and any other type of transparent or
partially transparent plastic item.
• Documents that have been glued together.
• Cloth or metallic sheets.
Loading Documents to Scan Xerox® DocuMate® 4440
User Guide 19
Scanning from the Automatic Document
Feeder (ADF)
Preparing Documents for Scanning
• Fan the documents to make sure all pages in the stack are separated.
• Bend and then flatten the document stack to make sure the horizontal edges are aligned to
help prevent paper from skewing while being pulled through the scanner.
• Pinch the ends to align the leading edges slantwise to help prevent multiple pages from being
fed through at a single time.
Loading Documents
1. Adjust the paper guide for the width of paper, and make sure the input and output trays are
fully extended.
Make sure the bottom of the tray is down all the way before scanning. If the tray isn’t fully
seated in position, paper feeding from the input tray may jam in the scanner.
Xerox® DocuMate® 4440 Loading Documents to Scan
20 User Guide
2. Load the documents face down with their tops into the Automatic Document Feeder.
3. You can now scan the documents using the scanner buttons, OneTouch, or one of the other
scanning interfaces.
Scanning Interfaces
•OneTouch Control Panel—When you press the Simplex or Duplex button on the scanner, the
scanner starts scanning using the settings for the current LED number. The scanned image is
then sent to a destination on your computer or network drive.
OneTouch Button Panel—Use this scan option when you want to scan from the computer
screen. Scanning from the on-screen OneTouch Button Panel is the same as selecting a
scanning option on the scanner, except you click an icon that represents the function.
Scanner Control Panel OneTouch Button Panel
Loading Documents to Scan Xerox® DocuMate® 4440
User Guide 21
Please see the OneTouch Scanning Guide on the installation disc for instructions. You can also
click the Help button in the OneTouch Properties window to open the instructions in an
Internet browser.
•TWAIN and WIA Interface—this option uses your scanner’s TWAIN interface to scan. Select
scanning options before scanning, put the document in the scanner, then click the Scan
button in the TWAIN interface window.
Please see the TWAIN Scanning Guide on the installation disc for instructions. You can also
click the Help button in the TWAIN interface to open the instructions in an Internet browser.
•ISIS Interface—This option uses the ISIS interface for scanning. Please refer the user
manual for your ISIS scanning application for instructions on scanning with the ISIS interface.
Xerox® DocuMate® 4440 Loading Documents to Scan
22 User Guide
User Guide 23
Maintenance
This section contains information about maintenance, troubleshooting, uninstalling, scanner
specifications, and spare parts.
Safety Precautions
When servicing the scanner you should take the following precautions to ensure your safety and
prevent damage to the scanner.
Do These
• Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing
alcohol may irritate sensitive skin.
• Only perform scanner maintenance as described in this chapter.
• Keep the scanner and cleaning supplies away from any open flame or heat source as any
form of alcohol is flammable.
• Always read the instructions in each section carefully, the instructions are specific to the part
you are installing or servicing.
• Move the scanner to an area that has adequate room for opening the scanner.
• If your scanner has a power cord and/or power switch, always turn off the scanner and unplug
the power cord before performing maintenance, unless the maintenance instructions below
specifically state to leave the scanner plugged in and powered on.
• Always unplug the USB cable from the scanner before performing maintenance, unless the
maintenance instructions below specifically state to leave the scanner plugged in.
• Wear an anti-static strap to prevent electrostatic discharge when touching metal
components.
• Keep all cleaning supplies, scanner parts and accessories out of the reach of children.
Do Not Do These
• Never attempt installation of any part not described in this manual.
• Never service the scanner near a radiator or any other heat source.
• Never use aerosol sprays or compressed air, or attempt to lubricate parts with an oil or silicon
spray.
• Never service the scanner in an area where there are open liquid containers.
• Never pour or spill liquid on the scanner or any of its components.
Xerox® DocuMate® 4440 Maintenance
24 User Guide
Hardware Properties
You can use the scanner’s properties page to keep track of scanner maintenance, change some of
the hardware options, configure the scanner interface behavior, and adjust application options
that may be available for your scanner.
To open the scanner hardware properties page:
•Windows 7 and 8—from the Windows Control Panel, open Hardware and Sound and then
Devices and Printers.
Right-click on the scanner and then select Scan properties from the list. Click Yes if you are
prompted by the Windows User Account Control to confirm that you want make changes to
the system settings.
•Windows Vista—from the Windows Control Panel, open Hardware and Sound and then
Scanners and Cameras.
Click on the scanner icon then click on the Properties button. Click Yes if you are prompted by
the Windows User Account Control to confirm that you want make changes to the system
settings.
•Windows XP—from the Windows Control Panel when in category view, open Printers and
Other Hardware and then Scanners and Cameras.
Right-click on the scanner and then select Properties from the list.
Device Settings
The Device Settings tab shows the hardware information for your scanner. The options on the
Device Settings tab will be available based on whether or not the scanner hardware supports the
feature. Some features described herein may not be available for the current scanner. Please
disregard any information about features that you do not see in the interface for your scanner.
Scanner Details
•Firmware version—this is the scanner’s hardware processor version number.
•Serial number—the scanner’s unique identification number.
Maintenance Xerox® DocuMate® 4440
User Guide 25
•LLD version—the scanner’s base driver version. This is not the OneTouch software revision,
TWAIN or WIA driver versions.
•Driver version—this is the version of the scanner’s TWAIN driver.
Firmware Update
This option is not available for all scanners.
•Check for update—check the scanner’s firmware version against the version included with
the scanner driver. When the scanner is connected to the computer and this option is
selected, or when a different scanner of the same model is connected, a notification will show
indicating that the firmware version is out of date. Deselect this option to stop being notified
of the different version if you do not want to update the firmware.
•Update—click this button to update the scanner’s firmware with the latest revision provided
in the driver installer. Follow the instructions on-screen to update the scanner’s firmware. Do
not turn off the scanner or close any on-screen dialogues while the firmware update is in
process. Turning off the scanner or closing any on-screen dialogues before you are prompted
could irrevocably damage the scanner and prevent it from working. The firmware update
software will prompt you when it is safe to power cycle the scanner.
Scanner Settings
•Counters—click the reset button next to the counter you want to set back to 0.
Power Settings
•Sleep mode—sleep mode is the low-power state when the scanner is not in use. You can
adjust the amount of time you want the scanner to wait before it goes into low power.
Click the green enter button to save any changes in the Sleep mode field.
Click the red reset button to reset to the default timeout value.
•Power off—input the number of minutes you want the scanner to wait before it turns itself
off.
Click the green enter button to save any changes in the power off field.
Click the red reset button to reset to the default timeout value.
•Reset device—click this button to revert the scanner hardware back to the scanner’s
firmware defaults. As this option resets the scanner hardware, you will not see a change in the
interface unless the power save time has been changed. Clicking this button includes
returning the power save time-out to the default setting.
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26 User Guide
Driver Settings
The options in this panel are for configuring how the TWAIN interface will behave in some
scenarios. Please see the TWAIN scanning guide on the installation disc for instructions.
Clearing Paper Jams
If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning
opens after a few moments.
1. Open the Automatic Document Feeder cover.
Do not attempt to remove a jammed page with the scanner closed.
Maintenance Xerox® DocuMate® 4440
User Guide 27
2. Remove the jammed paper and close the cover.
To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust
the guides to the paper size, and insert the paper evenly into the ADF.
Cleaning the Scanner
Regular maintenance of your scanner can help to ensure continual optimal performance.
Using a soft, lint-free cloth, wipe down all plastic surfaces on the scanner.
Cleaning Inside the Automatic Document Feeder
Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance.
You should clean the inside of the scanner at least once a week or after 1,000 pages have been
scanned. If you are getting frequent paper jams, multiple pages feeding at the same time, or
you’re seeing lines in the scanned image, it is time to clean the scanner.
Note: Be careful when cleaning the rollers. All of the rollers, except the free rollers, are designed to
rotate in one direction only. Do not force the roller to rotate in the opposite direction. Forcing the
roller to rotate will damage it, and cause the scanner to feed pages incorrectly.
1. Wet a soft cloth with some Isopropyl rubbing alcohol (70%).
2. Open the Automatic Document Feeder cover.
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28 User Guide
3. Wipe clean the feed rollers and scanner glass in the scanner body.
Wipe the feed roller from side to side. Rotate the roller to clean its entire surface.
4. Wipe clean the free rollers, ADF pad or separation roller, and scanner glass in the under side of
the ADF door.
Be careful not to snag the cloth on the spring arms of the ADF pad.
5. Close the scanner when you’re finished.
Replacing the ADF Pad and Roller(s)
The ADF pad and/or rollers will wear out and are designed to be user replaceable parts. Each
section below indicates the expected scan life of the replaceable part.
Depending on the scanner version you have, the paper separation technology will be either an
ADF Pad or a Separation Roller. All versions of the scanner have a Feed Roller module. Please check
the part number on the data plate, located on the back or underside of the scanner, to determine
which version of the scanner you have.
(The image above is for example purposes only)
Maintenance Xerox® DocuMate® 4440
User Guide 29
If your scanner’s part number is 85-0289-000 or 85-0289-100 please refer to “Replacing the ADF
Pad Assembly” on page 29.
If your scanner’s part number is 85-0311-000 or higher please refer to “Replacing the Separation
Roller” on page 30.
For all versions of the scanner, please refer to “Replacing the Feed Roller” on page 32.
After replacing a part as described in this section, reset the counter in the scanner properties page
in the Windows Control Panel. On the Device Settings tab, click on the red reset button next the
part counter that you replaced.
Replacing the ADF Pad Assembly
This part is not available for all versions of the scanner. The instructions in this section apply to the
Xerox® DocuMate® 4440 scanners with part number 85-0289-000 or 85-0289-100.
Problems with documents feeding into the ADF is an indication that the pad is wearing thin. The
usage life of the ADF pad varies by what type of documents are generally scanned. Scanning large
batches of heavily textured paper and embossed plastic cards will cause the ADF pad to wear
faster. Large continuous batch scanning will also cause the ADF pad to wear faster. The ADF pad
can be used to scan up to 50,000 pages.
You received a replacement pad in the original scanner box, you can also order a new one.
Replacement parts can be purchased from the Parts & Accessories page for your scanner at
www.xeroxscanners.com.
To replace the ADF Pad:
Xerox® DocuMate® 4440 Maintenance
30 User Guide
1. Open the Automatic Document Feeder cover.
2. Squeeze the plastic clamps that hold the pad assembly in place and lift the pad up and out.
Reverse the procedure to replace the new pad into its slots.
3. Close the scanner when you’re finished.
Replacing the Separation Roller
This part is not available for all versions of the scanner. The instructions in this section apply to the
Xerox® DocuMate® 4440 scanners with part number 85-0311-000 or higher.
The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause
documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before
replacing the roller you should clean it as excessive dust on the roller will make it appear worn and
smooth. You cannot properly diagnose a worn roller until you have cleaned it. You should generally
replace the roller between 80,000 and 100,000 scans.
To replace the separation roller:
Maintenance Xerox® DocuMate® 4440
User Guide 31
1. Open the Automatic Document Feeder cover.
2. Locate the roller on the ADF door.
3. Pinch the sides of the roller cover and pull it down to access the roller.
4. Lift the roller up and out of the scanner.
5. Discard the roller, it cannot be repaired or reused.
6. Take the new roller out of its packaging.
Xerox® DocuMate® 4440 Maintenance
32 User Guide
7. Insert the round end of the roller into the slot in the scanner.
8. Carefully lower the roller into the scanner. Make sure the groove on the right side of the roller
is aligned so that it slides in place into the U-shape of the bracket.
9. Lift the roller cover and carefully push it closed to lock it in place. Make sure everything is
aligned properly and the cover is fully closed. If the cover is not fully closed it will break during
scanning and damage the scanner.
Replacing the Feed Roller
The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause
documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before
replacing the roller you should clean it as excessive dust on the roller will make it appear worn and
smooth. You cannot properly diagnose a worn roller until you have cleaned it. You should generally
replace the roller every 160,000 to 200,000 scans.
Replacement parts can be purchased from the Parts & Accessories page for your scanner at
www.xeroxscanners.com.
Maintenance Xerox® DocuMate® 4440
User Guide 33
To replace the feed roller:
1. Open the Automatic Document Feeder cover.
2. Pull the paper guide away from the scanner.
3. The replaceable roller is located behind the paper guides.
4. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab,
rotate it upward until the small lock flange is completely free.
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34 User Guide
5. Remove the roller from the scanner and discard it, it cannot be repaired.
6. Before installing the new roller, clean any dust that may have gotten on it during shipping.
7. Insert the left end of the new roller assembly into the hole in the roller channel. Angle the
roller module up and into the roller channel. Align the tab on the lock flange with the slot in
the scanner.
Hold the feed roller module fully in the scanner door while you lock it in place.
8. Use the lever to rotate the locking tab into the slot in the scanner. Push on the lever until it
clicks in place and locks the roller in the scanner.
The lock will “click” into place when it is secure. However, if it does not rotate easily into the
housing, make sure the flange is properly seated in its latch.
Maintenance Xerox® DocuMate® 4440
User Guide 35
9. Lift the paper guide up to the back of the scanner and press gently on the paper guide until it
snaps into place.
10. Close the scanner when you’re finished.
Troubleshooting
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible causes:
•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure
the cables are plugged in securely.
•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t
come on, plug the power supply into another electrical outlet. If you are using a UPS battery
back-up or power strip, try plugging the scanner directly to a wall outlet.
•Did you restart the computer and scanner? If the scanner gets a paper jam, or looses
connection because of an error, try restarting your computer and power cycling the scanner.
•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner
try plugging the scanner’s USB cable directly to the back of the computer. It is not
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must
have its own power supply.
•Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose
connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable
provided with your scanner is within this range.
•Did you select another image source in the scanning software? If you use multiple
imaging devices with your computer, such as a camera, all-in-one printer, or another scanner,
you may have selected another source for images. Make sure Xerox® DocuMate® 4440 is
selected as the scanner.
Problem: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is
recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on
page 39 for installation instructions.
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36 User Guide
Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition
(WIA)?
After performing a scan using the WIA interface you must close the application you were using
before scanning with the buttons on the scanner. This does not occur when scanning using the
TWAIN or ISIS interface.
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again.
This may occur after Windows goes into power saving mode to “hibernate” the computer into a
low power state. When you move your mouse or type on the keyboard it “wakes” the computer
back up and restores full power to the system. This power fluctuation during the computer’s
hibernating period may sometimes cause the scanner to lose communication to the computer.
Problem: The installation will not complete successfully. If installation finishes, the scanner’s
OneTouch options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another
scanner. Or you previously had another Visioneer® or Xerox® scanner and that driver program is
still on your computer. They are interfering with the installation and OneTouch options, and you
need to remove those other drivers and re-install your Xerox® scanner. Please see the
documentation that you received with the other scanner for the steps to remove its driver
programs.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the scanner driver and
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in
size. Free up some space on your hard drive for the software to be able to save the scanned
images.
Problem: When using "Create single image files" not all of the pages scanned are sent to the
destination I chose.
There are a limited number of times that an application can open. When "Create single image
files" is selected and you are scanning to a destination application, each side of the page scanned
will open a new instance of that application. If you want to have an image open in an application
immediately, limit your scan batch to less than 5 pages.
Alternatively, you can set your destination to be a folder location on your computer or network
using "Transfer to Storage". Select any file format and then scan a large batch of papers. At the
end of scanning, the driver will immediately save all pages scanned to that folder location without
opening an application.
Problem: I have selected "Skip Blank Originals" but not all of the blank pages have been removed.
If you are scanning light weight paper, such as 16lb or 18lb printer paper, the scanner may be
picking up faint images through the paper and the driver will not drop those pages out of the final
file. The "Skip Blank Originals" result will vary based on the DPI range and paper weight. Generally
100 dpi or 150 dpi produces the best results.
Maintenance Xerox® DocuMate® 4440
User Guide 37
Problem: I tried to 'Repair' the OneTouch application by using the 'Change' function through the
Add/Remove Program within the Control Panel and was not able to repair it.
1. Before attempting to repair OneTouch, unplug the USB cable connected to the scanner.
2. Perform the Change/Repair function again. If you are asked for the Install DVD, insert the disc
into the DVD-ROM player and click OK.
3. When prompted, plug the USB cable back into the scanner.
4. When the installation process finishes, click OK on the Complete The Installation window, and
then click Close.
5. Reboot your computer.
Problem: OneTouch no longer functions after installing Internet Explorer on Windows XP.
This is a known issue where OneTouch stops responding when Internet Explorer is installed after
the scanner. To resolve the issue:
1. Open the Windows Add/Remove Programs feature from the Control Panel.
2. Find Windows Internet Explorer and uninstall it using the change/remove options. Follow the
wizard through a complete removal of the Internet Explorer software.
3. Find OneTouch and uninstall it using the change/remove options. Follow the wizard through a
complete removal of the OneTouch program.
4. Unplug your scanner's USB cable from the computer.
5. Reboot your computer.
6. Install Internet Explorer.
7. Install your scanner driver.
Problem: I am getting an error message that OCR fails every time I try to scan using the OCR
features from OneTouch.
Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is
recommended that you temporarily disable or suspend the automatic protection feature during
scanning. After scanning is complete and your file has been saved, turn the auto-protect feature
back on. You do not need to close the Anti-SpyWare software.
Problem: With AutoCrop to Original selected, sometimes I get blank pages, or pages with lines.
The pages were probably scanned in crooked, or skewed. To use AutoCrop to Original, the pages
must be scanned in straight. Adjust the paper guides on the scanner so pages feed in straight.
Problem: The paper jams the ADF.
To reduce the number of paper jams, smooth and straighten the paper before scanning, and
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear
worn and will cause issues feeding paper. See “Cleaning Inside the Automatic Document Feeder”
on page 27 for cleaning instructions.
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38 User Guide
Problem: The ADF won’t feed pages properly.
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at
an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See “Cleaning
Inside the Automatic Document Feeder” on page 27. If that doesn’t solve the problem, the pad
assembly may need to be replaced. It is user replaceable. See “Replacing the ADF Pad Assembly”
on page 29 for the steps to replace the pad.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: The scanner reports a double feed error when there is only one page in the scanner.
Try cleaning the double feed detection sensor. Dust on the sensor may prevent the sensor from
working properly.
Problem: The scans from the ADF are always crooked.
Make sure to align the paper guides to the edges of the paper.
Error Light Troubleshooting Codes
Normal Operation
•Steady blue: indicates the scanner is ready to scan.
•Slow flashing blue: indicates the scanner is in low power mode.
•Rapid flashing blue: indicates the scanner is waking up from low power mode.
•Steady red: the scanner is busy or it is not connected to the computer.
•Flashing red: the scanner is reporting an error.
Maintenance Xerox® DocuMate® 4440
User Guide 39
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware
problems, the status light turns red and will flash a specific number of times, pause, and then
repeat the same number of flashes. The number of flashes between pauses indicates the
hardware error code. The LED display will also flash an “E” then the error code number that
matches the status light’s blinking pattern.
Descriptions of the most common patterns are listed below. In all cases, you should turn off the
scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and
computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact
Xerox Technical Support if you experience a different blinking pattern.
Uninstalling Your Scanner
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any
other software provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner
driver. Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
Error
Code
Problem Description Solution
0 Scanner is not connected to
the computer
(The LED does not flash “E”
and the status light remains
blue.)
A cable may be loose. Check that the scanner’s cables are
correctly attached to the computer. If the scanner still does not
connect, re-boot the computer.
4 Paper jam Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 26.
5 Multiple paper feed Multiple pages have fed through the scanner at one time.
Open the ADF door and remove the pages from the scanner.
Make sure the pages are not stuck or taped together before
loading them in the ADF. If the problem persists, clean the
double feed detection sensor as described on the previous
section.
6 The scanner’s cover is open The ADF door is not closed all the way. Open the scanner then
close it again. Push down on the lid until it locks into place.
7 or 8 The lamp in the scanner
body or lid has
malfunctioned
This usually occurs if the power was disconnected during a
scan. Turn the scanner off, then back on again. If the problem
persists, turn off the scanner, re-start the computer, then turn
the scanner on. If the problem continues, and your scanner’s
power is plugged into a surge protector or UPS battery backup,
try plugging the scanner power directly into a wall outlet.
All
Other
Codes
An internal part in the
scanner may have
malfunctioned
Turn off the power to your scanner, then turn it back on. If the
problem persists, re-boot your computer. If the problem still
persists, contact Xerox Technical Support.
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40 User Guide
• Windows XP: Open Add/Remove Programs
• Windows Vista and later: Open Programs and Features
Uninstalling the scanner driver:
1. In the list of installed programs click on Xerox® DocuMate® 4440 driver.
2. Click the Change/Remove or Uninstall button.
3. Click Yes when asked to confirm that you want to remove the driver.
When the driver uninstallation is complete the progress window will automatically close.
4. Turn off the scanner and unplug the USB cable.
5. Reboot the computer if you are prompted to do so.
Follow these instructions to remove any of the other software you installed with your scanner.
Depending on the software provided with your scanner, and which applications you installed
during the scanner setup, the application list may include:
• Visioneer OneTouch
• Visioneer OneTouch OmniPage OCR module
•Nuance PaperPort
• Nuance OmniPage
•Nuance Power PDF
• Kofax Virtual ReScan
Uninstalling Visioneer Acuity™:
Visioneer Acuity is automatically installed when you install the scanner driver using the installation
disc. You can also download the Visioneer Acuity module from the support pages for your scanner
at www.xeroxscanners.com. Visioneer Acuity is a utility with advanced image processing options
to instantly improve the visual clarity of anything you scan.
1. In the list of installed programs select Visioneer Acuity Assets.
2. Click Yes when asked to confirm you want to remove the software.
Depending on the method of installation, and your scanner model, there may be multiple entries
for Visioneer Acuity in the installed programs list. The additional entries in this list are the image
processing libraries needed to support various scanner models. These additional items will be
called “Visioneer Acuity Assets” followed by a version number. In the scenario described here,
when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If
you uninstall one of the entries labeled as an “asset” you will still need to uninstall the main
Visioneer Acuity utility.
Maintenance Xerox® DocuMate® 4440
User Guide 41
Xerox® DocuMate® 4440 Specifications
Checking Your Scanner Version
The scanner’s part number is located on the data plate, starting with an 85 in the format P/N: 85-
####-#00; the image below is shown for example only:
The following is applicable to the Xerox® DocuMate® 4440 scanners with part number 85-0289-
000 or 85-0289-100:
Scanner Specifications
Document Requirements
Minimum Item Size 2.75 x 2 inches (70 x 51 mm)
Maximum Item Size 8.5 x 118 inches (216 x 2997 mm)
Note: The maximum page length is 38 inches (965 mm) when scanning in
Black and White at 600 dpi.
Capacity 50 pages of 20lb printer paper (75–80 gsm)
Paper Thickness 7–110 lbs. (28–400 gsm)
Plastic Card Embossed cards up to 1.25 mm thick
General Specifications
Scanning Speeds 40 pages per minute / 80 images per minute @ 200 dpi
Optical Resolution 600 dpi
Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white)
Scan Method Duplex Automatic Document Feeder (ADF)
Image Sensor CCD (charge-coupled device)
Light Source CCFL (cold cathode fluorescent lamp)
Interface Hi-Speed USB 2.0, compatible with USB 1.1
Certifications UL, C-UL, FCC CLASS A, CE, WEEE, ROHS, ENERGY STAR 1.1
Operating Temperature 50° ~ 95° F (10° ~ 35° C without condensation)
Relative Humidity 20% ~ 80% (@30° C without condensation)
Scanner Dimensions
Width 12.0 inches (305 mm)
Depth 7.0 inches (177 mm)
Height 7.6 inches (194 mm)
Weight 7.9 pounds (3.6 kg)
Xerox® DocuMate® 4440 Maintenance
42 User Guide
The following is applicable to the Xerox® DocuMate® 4440 scanners with part number 85-0311-
000 or higher:
Power Information
Power Supply HiTron (HEG42-240200-7L)
DC Jack, 3P, 100~240Vac, 24Vdc, 2A, 48W, Class 1, ENERGY STAR, RoHS
or
APD (DA-48M24)
DC Jack, 3P, 100~240Vac, 24Vdc, 2A, 48W, Class 1, ENERGY STAR, RoHS
Scanner Rating 24Vdc, 2.0A
Power consumption ≤ 30 Watts (during operation)
≤ 25 Watts (on standby)
≤ 7.5 Watts (power save after 15 minutes without scanning)
≤ 1 Watt (power off)
Cable Information
AC Power Cord US(UL/CSA)—3P, 7A/125V, L=500mm, 3C*18AWG, BLACK, PH8B2EDJF0A-
018, RoHS
UK(BSI/PSB)—3P, 2.5A/250V, L=500mm, 3C*0.75mm2, BLACK,
PG8B9XHJZ0A-018, RoHS
EUR(CEE)—2P, 2.5A/250V, L=500mm, 3C*0.75mm2, BLACK, PG8B9CIJG0A-
018, RoHS
USB cable 1850 mm, 28AWG, with core, RoHS compliant
Software Information
Supported Operating
Systems
Microsoft Windows
–32-bit XP (Service Pack 3)
–32-bit or 64-bit Vista (Service Pack 2)
–32-bit or 64-bit 7 (Service Pack 1)
–32-bit or 64-bit 8 / 8.1
–32-bit or 64-bit 10
Scanner Drivers TWAIN, WIA, ISIS
Bundled Software Visioneer OneTouch®
Visioneer Acuity Module
Nuance PaperPort®
Nuance OmniPage®
Nuance Power PDF
Kofax Virtual ReScan
Scanner Specifications
Document Requirements
Minimum Item Size 2.75 x 2 inches (70 x 51 mm)
Maximum Item Size 8.5 x 118 inches (216 x 2997 mm)
Note: The maximum page length is 38 inches (965 mm) when scanning in
Black and White at 600 dpi.
Scanner Specifications
Maintenance Xerox® DocuMate® 4440
User Guide 43
Capacity 50 pages of 20lb printer paper (75–80 gsm)
Paper Thickness 7–110 lbs. (28–400 gsm)
Plastic Card Embossed cards up to 1.25 mm thick
General Specifications
Scanning Speeds 40 pages per minute / 80 images per minute @ 200 dpi
Optical Resolution 600 dpi
Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white)
Scan Method Duplex Automatic Document Feeder (ADF)
Image Sensor CCD (charge-coupled device)
Light Source White LED
Interface Hi-Speed USB 2.0, compatible with USB 1.1
Certifications UL, C-UL, FCC CLASS A, CE, WEEE, ROHS, ENERGY STAR 2.0
Operating Temperature 50° ~ 95° F (10° ~ 35° C without condensation)
Relative Humidity 20% ~ 80% (@30° C without condensation)
Scanner Dimensions
Width 12.0 inches (305 mm)
Depth 7.0 inches (177 mm)
Height 7.6 inches (194 mm)
Weight 8.5 pounds (3.85 kg)
Power Information
Power Supply APD (DA-48M24)
DC Jack, 3P, 100~240Vac, 24Vdc, 2A, 48W, Class 1, ENERGY STAR, RoHS
Scanner Rating 24Vdc, 1.25A
Power consumption ≤ 30 Watts (during operation)
≤ 10 Watts (on standby)
≤ 2.9 Watts (power save after 15 minutes without scanning)
≤ 0.5 Watt (power off)
Cable Information
AC Power Cord US(UL/CSA)—3P, 7A/125V, L=500mm, 3C*18AWG, BLACK, PH8B2EDJF0A-
018, RoHS
UK(BSI/PSB)—3P, 2.5A/250V, L=500mm, 3C*0.75mm2, BLACK,
PG8B9XHJZ0A-018, RoHS
EUR(CEE)—2P, 2.5A/250V, L=500mm, 3C*0.75mm2, BLACK, PG8B9CIJG0A-
018, RoHS
USB cable 1850 mm, 28AWG, with core, RoHS compliant
Scanner Specifications
Xerox® DocuMate® 4440 Maintenance
44 User Guide
Xerox® DocuMate® 4440 Parts List
The following is applicable to the Xerox® DocuMate® 4440 scanners with part number 85-0289-
000 or 85-0289-100:
Software Information
Supported Operating
Systems
Microsoft Windows
–32-bit XP (Service Pack 3)
–32-bit or 64-bit Vista (Service Pack 2)
–32-bit or 64-bit 7 (Service Pack 1)
–32-bit or 64-bit 8 / 8.1
–32-bit or 64-bit 10
Scanner Drivers TWAIN, WIA, ISIS
Bundled Software Visioneer OneTouch®
Visioneer Acuity Module
Nuance PaperPort®
Nuance OmniPage®
Nuance Power PDF
Kofax Virtual ReScan
Part Name Part Number
Feed Roller 57-0137-000
ADF Pad 57-0136-000
USB Cable 35-0118-000
AC Power Cord 35-0226-000 (US)
35-0227-000 (EUR)
35-0228-000 (UK)
Power Supply 37-0095-000
Scanner Specifications
Maintenance Xerox® DocuMate® 4440
User Guide 45
The following is applicable to the Xerox® DocuMate® 4440 scanners with part number 85-0311-
000 or higher:
Part Name Part Number
Feed Roller 57-0154-000
Separation Roller 57-0153-000
USB Cable 35-0118-000
AC Power Cord 35-0226-000 (US)
35-0227-000 (EUR)
35-0228-000 (UK)
Power Supply 37-0095-000
Xerox® DocuMate® 4440 Maintenance
46 User Guide
User Guide 47
Appendix A: Regulatory
Information
Basic Regulations
United States (FCC Regulations)
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
WARNING:
In order to allow this equipment to operate in close proximity to Industrial, Scientific and
Medical (ISM) equipment, the external radiation from ISM equipment may have to be limited
or special mitigation measures taken.
Changes and modifications to this equipment not specifically approved by Xerox may void the
user’s authority to operate this equipment.
Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
European Union
The CE mark applied to this product, symbolizes our declaration of conformity with the following
applicable European Union Directives, as of the dates indicated:
December 12, 2006: Council Directive 2006/95/EC as amended. Approximation of the laws of the
member states related to low voltage equipment.
December 31, 2004: Council Directive 2004/108/EC as amended. Approximation of the laws of the
member states related to electromagnetic compatibility.
Xerox® DocuMate® 4440 Appendix A: Regulatory Information
48 User Guide
A full declaration of conformity, defining the relevant directives and referenced standards, can be
obtained from your Xerox Limited representative or by contacting:
Environment, Heath and Safety
The Document Company Xerox
Bessemer Road
Welwyn Garden City
Herts
AL7 1HE
England, Telephone +44 (0) 1707 353434
Class 1 LED Product
The following certification is for the Xerox® DocuMate® 4440 scanner version with part number
85-0311-000 or higher:
• This machine is certified as Class 1 LED product. This means that this machine does not
produce hazardous laser radiation.
The part number is on the data plate located on the back or underside of the scanner.
(The image above is for example purposes only)
All other certifications and regulations in this chapter apply to all versions of the Xerox®
DocuMate®4440 scanner.
Turkey (RoHS Regulation)
In compliance with Article 7 (d) We hereby certify “It is in compliance with the EEE Regulation”.
(“EEE yönetmeliğine uygundur“)
Copy Regulations
United States
Congress, by statute, has forbidden the reproduction of the following subjects under certain
circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such
reproductions.
Appendix A: Regulatory Information Xerox® DocuMate® 4440
User Guide 49
1. Obligations or Securities of the United States Government, such as:
Bonds and Obligations of certain agencies of the government, such as FHA, etc.
Bonds. (U.S. Savings Bonds may be photographed only for publicity purposes in connection
with the campaign for the sale of such bonds.)
Internal Revenue Stamps. (If it is necessary to reproduce a legal document on which there is a
canceled revenue stamp, this may be done provided the reproduction of the document is
performed for lawful purposes.)
Postage Stamps, canceled or uncanceled. (For philatelic purposes, Postage Stamps may be
photographed, provided the reproduction is in black and white and is less than 75% or more
than 150% of the linear dimensions of the original.)
Postal Money Orders.
Bills, Checks, or Drafts of money drawn by or upon authorized officers of the United States.
Stamps and other representatives of value, of whatever denomination, which have been or
may be issued under any Act of Congress.
2. Adjusted Compensation Certificates for Veterans of the World Wars.
3. Obligations or Securities of any Foreign Government, Bank, or Corporation.
4. Copyrighted material, unless permission of the copyright owner has been obtained or the
reproduction falls within the “fair use” or library reproduction rights provisions of the copyright
law. Further information of these provisions may be obtained from the Copyright Office,
Library of Congress, Washington, D.C. 20559. Ask for Circular R21.
5. Certificates of Citizenship or Naturalization. (Foreign Naturalization Certificates may be
photographed.)
6. Passports. (Foreign Passports may be photographed.)
7. Immigration Papers.
8. Draft Registration Cards.
9. Selective Service Induction Papers that bear any of the following Registrant’s information:
Exception: U. S. Army and Navy discharge certificates may be photographed.
10. Badges, Identification Cards, Passes, or Insignia carried by military personnel, or by members
of the various Federal Departments, such as FBI, Treasury, etc. (unless photograph is ordered
by the head of such department or bureau.)
11. Reproducing the following is also prohibited in certain states: Automobile Licenses — Drivers’
Licenses — Automobile Certificates of Title.
Certificates of Indebtedness National Bank Currency Coupons from Bonds
Federal Reserve Bank Notes Silver Certificates Gold Certificates
United States Bonds Treasury Notes Federal Reserve Notes
Fractional Notes Certificates of Deposit Paper Money
Earnings or Income Dependency Status Court Record
Previous military service Physical or mental condition
Xerox® DocuMate® 4440 Appendix A: Regulatory Information
50 User Guide
The above list is not all inclusive, and no liability is assumed for its completeness or accuracy. In
case of doubt, consult your attorney.
Canada
Parliament, by statute, has forbidden the reproduction of the following subjects under certain
circumstances. Penalties of fines or imprisonment may be imposed on those guilty of making such
copies.
1. Current bank notes or current paper money.
2. Obligations or securities of a government or bank.
3. Exchequer bill paper or revenue paper.
4. The public seal of Canada or of a province, or the seal of a public body or authority in Canada,
or of a court of law.
5. Proclamations, orders, regulations or appointments, or notices thereof (with intent to falsely
cause same to purport to have been printed by the Queen’s Printer for Canada, or the
equivalent printer for a province).
6. Marks, brands, seals, wrappers or designs used by or on behalf of the Government of Canada
or of a province, the government of a state other than Canada or a department, board,
Commission or agency established by the Government of Canada or of a province or of a
government of a state other than Canada.
7. Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada
or of a province or by the government of a state other than Canada.
8. Documents, registers or records kept by public officials charged with the duty of making or
issuing certified copies thereof, where the reproduction falsely purports to be a certified copy
thereof.
9. Copyrighted material or trademarks of any manner or kind without the consent of the
copyright or trademark owner.
The above list is provided for your convenience and assistance, but it is not all inclusive, and no
liability is assumed for its completeness or accuracy. In case of doubt, consult your solicitor.
Other Countries
Copying certain documents may be illegal in your country. Penalties of fine or imprisonment may
be imposed on those found guilty of making such reproductions.
• Currency notes
• Bank notes and cheques
• Bank and government bonds and securities
• Passports and identification cards
• Copyright material or trademarks without the consent of the owner
• Postage stamps and other negotiable instruments
Note: this list is not inclusive and no liability is assumed for either its completeness or accuracy. In
case of doubt, contact your legal counsel.
User Guide 51
Appendix B:
Compliance
Information
Product Recycling & Disposal
USA & Canada
Please check the part number on the data plate, located on the back or underside of the scanner,
to determine which version of the scanner you have.
(The image above is for example purposes only)
The following is applicable to the Xerox® DocuMate® 4440 scanners with part number 85-
0289-000 or 85-0289-100:
If you are managing the disposal of your Xerox® product, please note that the product contains
lamp(s) with mercury, and may contain lead, Perchlorate and other materials whose disposal may
be regulated due to environmental considerations. The presence of these materials is fully
consistent with global regulations applicable at the time that the product was placed on the
market. For recycling and disposal information, contact your local authorities. In the United States,
you may also refer to the Electronic Industries Alliance web site: http://www.eiae.org/.
Perchlorate Material - This product may contain one or more Perchlorate-containing devices, such
as batteries. Special handling may apply, please see: http://www.dtsc.ca.gov/hazardouswaste/
perchlorate/.
Xerox® DocuMate® 4440 Appendix B: Compliance Information
52 User Guide
The following is applicable to the Xerox® DocuMate® 4440 scanners with part number 85-
0311-000 or higher:
If you are managing the disposal of your Xerox® product, please note that the product may
contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to
environmental considerations. The presence of these materials is fully consistent with global
regulations applicable at the time that the product was placed on the market. For recycling and
disposal information, contact your local authorities. In the United States, you may also refer to the
Electronic Industries Alliance web site: http://www.eiae.org.
Perchlorate Material - This product may contain one or more Perchlorate-containing devices, such
as batteries. Special handling may apply, please see: http://www.dtsc.ca.gov/hazardouswaste/
perchlorate/.
European Union
RoHS and WEEE Compliance
This product is compliant with RoHS Regulations of the European Parliament and Council Directive
on the Restrictions of the Use of Certain Hazardous Substances in Electrical and Electronic
Equipment (2002/95/EC), and with the Waste Electrical and Electronic Equipment (WEEE)
Directive (2002/96/EC).
Some equipment may be used in both a domestic/household and a professional/business
application.
Professional/Business Environment
Application of this symbol on your equipment is confirmation that you must dispose of this
equipment in compliance with agreed national procedures. In accordance with European
legislation, end of life electrical and electronic equipment subject to disposal must be managed
within agreed procedures.
Appendix B: Compliance Information Xerox® DocuMate® 4440
User Guide 53
ENERGY STAR for the USA
Please check the part number on the data plate, located on the back or underside of the scanner,
to determine which version of the scanner you have.
(The image above is for example purposes only)
The following is applicable to the Xerox® DocuMate® 4440 scanners with part number 85-
0289-000 or 85-0289-100:
The scanner has previously been certified under the ENERGY STAR guidelines for version 1.1 of the
specification. No further certifications will be provided for this version of the scanner.
The following is applicable to the Xerox® DocuMate® 4440 scanners with part number 85-
0311-000:
The scanner has been certified under the current ENERGY STAR guidelines as outlined in
version 2.0 of the ENERGY STAR specification.
Energy Program Compliance
The Xerox® DocuMate® 4440 is ENERGY STAR qualified under the ENERGY STAR Program
Requirements for Imaging Equipment.
The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks. The
ENERGY STAR Imaging Equipment Program is a team effort between U.S., European Union and
Japanese governments and the office equipment industry to promote energy-efficient copiers,
printers, fax, multifunction machine, personal computers, and monitors. Reducing product energy
consumption helps combat smog, acid rain and long-term changes to the climate by decreasing
the emissions that result from generating electricity.
Xerox® equipment is preset at the factory. Your machine will be delivered with the timer for
switching to Power Save Mode from the last scan set at 15 minutes.
Xerox® DocuMate® 4440 Appendix B: Compliance Information
54 User Guide

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