Du Voice Hospitality Messaging PMS Interface For IP Office

User Manual: DuVoice Hospitality Messaging PMS Interface for IP Office DuVoice System for comparison and brochures

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Messaging

Wake-UP Calls

Auto Attendant

PMS Interface

DuVoice complements IP Office by providing a

cost effective package that addresses specific

hospitality requirements including:

 PMS Interface

 Guest and Staff Messaging

 Wake-up call functions

 Guest Administration

 Call Accounting

Messaging systems from DuVoice incorporate the Windows 7 Professional operating

system from Microsoft. This results in a familiar graphical user interface and an

open architecture that supports various third party products.

DuVoice is a DevConnect member

that provides a comprehensive voice

mail, automated attendant, wakeup

call, PMS interface and call accounting

platform for small, mid-sized and

large properties.

www.duvoice.com

800.888.1057

Hospitality Messaging

Wake-Up Calls

PMS Interface for IP Office

InnDesk optional web management console

InnDesk

Web based Guest Room

Management Option

In addition to automatic

check-in / check-out from the

PMS, staff can also manage

guest rooms with an easy to

use point and click web

based interface from any

staff PC on the network.

InnDesk provides easy

management of :

 Pending Wakeups

 Failed Wakeups

 Checked-in status

 Clean / Dirty status

 Guest Name

 Phone Control

 Message Light

Property Management

Phone Restriction

Mailbox Reset

Welcome Message

Property Management System Interface

Many motels and hotels use Property Management

Systems (PMS) to manage reservations, check-in /

check-out, billing, and more. DuVoice integrates

with most popular PMS products available today.

The DuVoice system acts as ‘middleware’ between

PMS and the telephone system, automatically

restricting room phone long distance access

upon checkout and passing guest name to the

PBX.

© 2012 DuVoice Corporation

www.duvoice.com

800.888.1057

PMS Set-up Screen

PMS Function Summary (dependent on PMS)

Check In

 Enable room mailbox

 Deliver welcome message (optional)

Room Move

 Move messages to the new room

 Move scheduled wakeup calls

During Stay

 Receive ‘call front desk’ messages

Check Out

 Disable mailbox

 Archive messages

 Extinguish message waiting light

 Remove wakeup calls for that room

 Archive wake up call data

 Remove any personal greetings

 Remove any personal password

 Reset extended stay class of service

PBX-PMS Functions (Phone Control)

 Turn on/off long distance dialing

 Pass room clean/dirty status

 Pass guest name

 Single interface for both PBX & Voicemail

Popular PMS Integrations

 OnQ by Hilton

 Opera by Micros Fidelio

 LMS Agilisys

 Springer Miller

 Visual One by Agilisys

 Softbrands

 Epitome

 Resort Data Processing RDP

 SDD Jazz

 HIS

 Comtrol Lodging Link

 Autoclerk

 IQ Ware

 Timeshareware

 Rezstream

 InnSoft

 Mingus Hotello

 InnQuest

 Northwind Maestro

 Remco Nightvision

 MSI

 Jonas

 Choice

 SIHOT

 WebRex Pro

 Lanmark

If you don’t see your PMS product, please

call. If DuVoice does not already integrate

with this product, we probably can. DuVoice

can emulate several different hospitality PBX

and voice mail systems.

Failed Wakeup Alert In the event a wakeup call

is not answered by the guest, the system will

place an automated call to a pre-determined

location to alert staff of the failed wakeup call.

Wakeup Calls

With a few keystrokes, guests can schedule their

own wakeup calls on their room phones. User

friendly prompts walk them through the process

and play a confirmation of the time and date.

Guests can even set multiple wake-up calls for

the same room.

Hotel staff can also schedule wakeup calls for the

guests, either by touch-tone commands on the

telephone set, or through InnDesk with a point

and click interface on any PC on the network.

Class of Service

You can create specific guest classes of service

to reflect the precise needs of your guests for the

entire property or even on a room by room basis.

With COS, you can enable

 Guest password

 Remote access to messages

 Guest recorded greeting

Hosted Call Accounting

DuVoice has tested and certified

the following DevConnect products

can be hosted on the DuVoice messaging

platform.

 Profit Manager by Metropolis

 CASH by Hanson Software Development

 Tality by Trisys

 And others

Hosted IP Office Manager

DuVoice can also host the IP Office manager

software. Not only does this save on computers

and space, but allows DuVoice technicians to

review IP Office programming and function dur-

ing the trouble shooting process.

Wakeup Calls

Detailed Reports

Room Clean

Call Accounting

A friendly call Unlike other systems that simply

ring the phone, DuVoice plays a custom wakeup

greeting when the guest answers. This greeting

can be changed daily if desired. Guests can

even specify one or more ‘snoozes’ after the

initial wakeup call.

Reports Hotel staff has access to detailed reports

on wake-up call activity.

 Pending Wakeup Report shows all

scheduled calls.

 Failed Wakeup shows all rooms where

wake-up calls were not answered by the

guest.

 Wakeup Report shows all wakeup activity

for a specific room; including when calls

were scheduled, who scheduled the calls

as well as the result of completed calls.

© 2012 DuVoice Corporation

www.duvoice.com

800.888.1057

Guest Languages

Guests can retrieve messages and set wake up

calls in their native language. The language can

be provided by the PMS system or set by the

hotel staff through InnDesk.

Available languages:

 American English

 British English

 Spanish

 French Canadian

 French (France)

 German

 Portuguese

 Japanese

 Italian

911 Alarm

The moment that a guest places a 911 call,

DuVoice can send an audible and visual alarm to

the displays of one or more IP telephones. Staff

can render aid and direct the professional

responders to

the guest

in trouble.

DuVoice Support

The technical support and professional services

provided by DuVoice are among the best in the

industry.

DuVoice provides comprehensive installation

support for resellers,

helping insure that

every system is

installed correctly

and functions as

advertised. All DuVoice

products include

extensive remote

access capabilities

to facilitate factory

support.

DuVoice professional services can be deployed

to assist with system design, programming, or

even on site installation and training.

© 2012 DuVoice Corporation

Turnkey Systems

Software only

Software & Card Kits

Support

www.duvoice.com

800.888.1057

Tech Connect provides one

touch, on line access to DuVoice

Other Hospitality Features

 Multiple hotel guest Classes of Service -

Extended Stay COS includes personal greet-

ing and password

 Time and Date Stamp on all messages

 Message Archiving (Staff can retrieve guest

messages even after the guest has

checked out.)

 Welcome Message

 Multiple extensions per room

DuVoice Configurations

DuVoice Messaging systems are available in two

basic configurations.

 DV4SW is ideal for under 225 room applica-

tions .

 DV2000SW is appropriate for larger applica-

tions.

DV4SW DV2000SW

Min / Max voice ports 4 / 8 4 / 48

Max Mailboxes 225 MB 5000 MB

Voice Storage 4000 hours 5000 hours

Operating Sys. Windows 7 Pro Windows 7 Pro

DuVoice products are also available as software

only and software / voice card bundles.

Typical IP Office Configuration

Administrative Features

DuVoice is an easy to learn, easy to use system.

The intuitive GUI is available through a variety of

interfaces.

Access You can access the DuVoice Server

 At the system itself,

 Through your Local Area Network (LAN) us-

ing Remote Desktop, VNC, or nearly any

other remote access software,

 Through the Internet and your dedicated

Internet access.

Back-up and recovery Critical files can be

backed up on other drives on your network with-

out interruption of service. Disaster recovery in-

volves little more than copying the backed-up

folders onto the new system.

Unified Messaging for Staff

With DuVoice VeMail, voice mail and

fax messages are delivered as attach-

ments to Email messages. There are

no special Email server or network

requirements, nor do you need a spe-

cial player to receive, listen to, or

view messages. If you can send and

receive Email, you can use DuVoice

VeMail.

To hear an MP3 or .wav message,

simply click on the attachment to the

email message, and listen to it over

your computer speaker or head-

phones. To delete it from your voice

mail box, just click reply and send.

Fax messages are delivered as .tif 0r

PDF files attached to Email mes-

sages.