EN1444 Net Vanta UC Appt Reminder Flyer

User Manual: EN1444 NetVanta UC Appt Reminder Flyer

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Appointment Reminder
NetVanta® Unified Communications
Many organizations lose potential revenue
when they have a customer or patient
"no show" for a scheduled appointment.
The ADTRAN® NetVanta UC Appointment Reminder is an
automated notification application designed to deliver
appointment related information by phone and/or by email.
As an extension to ADTRAN's NetVanta Unified
Communications Notification Server (UCNS) Application,
it uses the Out-dialing capabilities of NetVanta UC, in
conjunction with the appointment information contained
in a customer's database, to dispatch reminders.

The appointment reminder system is configurable
to do the following:
n

Retrieve patient or customer contact and appointment
information from the appointment management
database applications; and then create, modify or
delete appointment reminder records.
n

Construct appointment reminder “jobs” based on pre-configured appointment criteria and filters, which can include:

l

Locations, resources and personnel for which
appointment reminder calls should or should
not be made.

l

Time of day during which appointment reminder
calls should or should not be made.

l

Contact information that is to be used to provide
appointment reminders.

n

Make calls to patients or customers with reminder
messages or scripts based on applied filters or
appointment criteria.

n

Provide recipients of reminder calls with the
options to accept or deny receipt of reminder
call, confirm their intent to attend, or be transferred
to a live attendant for rescheduling.

n

Make up to 200 calls simultaneously (dependant
on equipment and licensing).

n

Email appointment reminders with attached
message to patient or customer.

n

Record the outcome of each appointment
reminders, (invalid or busy contact number,
undeliverable email, not answered, answered
by person or machine, confirmed or not, etc);
within the UCNS application, or exporting them
to a CSV file format.

The Appointment Reminder application is capable of
determining whether a call is answered by a live person
or an answering device. Once a call is answered by a live
person, the appointment specific information is played, and
the person can be provided options to confirm, cancel, or
reschedule their appointment.

Features and Benefits
n

Reduce staffing requirements and overhead
by automating process.

n

Reduces “no-shows” allowing you to reduce
lost revenue

n

Flexible configuration

n

Simple administration

n

Reminders can be customized to provide special
information or instructions

n

Flexible scheduling (during or after office hours)

n

Record the notification outcome for reporting

n

Fast Return on Investment (ROI)

EN1444B December Copyright © 2010 ADTRAN, Inc. ADTRAN believes the information in
this publication to be accurate as of publication date, and is not responsible for error.
Specifications subject to change without notice. ADTRAN and NetVanta are a registered
trademarks of ADTRAN, Inc. and its affiliates in the U.S. and certain other countries. All
other trademarks mentioned in this document are the property of their respective owners.

Appointment types or procedures for which
appointment reminder calls should or should
not be made.

l

The Appointment Reminders can be triggered manually,
or configured to run automatically based on a preset
schedule, to remind customers or patients of their
upcoming appointments.

NetVanta UC Appointment Reminder can integrate to
many different types of ODBC compliant Databases
(SQL, Access, MySQL, CSV/XLS files, and others) and
appointment management systems (Kareo, HL7 Files,
and others) to provide reminders.

Number of days prior to appointment to
provide reminders

l

n		Automatically

email the appointment outcome
(CSV file) to multiple pre-defined email addresses.
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