HPE Security ArcSight ESM Installation Guide Install 6.11.0

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HPE Security ArcSight ESM
Software Version: 6.11.0

ESM Installation Guide

April 14, 2017

ESM Installation Guide

Legal Notices
Warranty
The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
The information contained herein is subject to change without notice.
The network information used in the examples in this document (including IP addresses and hostnames) is for illustration
purposes only.
HPE Security ArcSight products are highly flexible and function as you configure them. The accessibility, integrity, and
confidentiality of your data is your responsibility. Implement a comprehensive security strategy and follow good security
practices.
This document is confidential.

Restricted Rights Legend
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use or copying.
Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical
Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

Copyright Notice
© Copyright 2017 Hewlett Packard Enterprise Development, LP
Follow this link to see a complete statement of copyrights and acknowledgements:
https://www.protect724.hpe.com/docs/DOC-13026

Support
Contact Information
Phone

A list of phone numbers is available on the HPE Security ArcSight Technical Support
Page: https://softwaresupport.hpe.com/documents/10180/14684/esp-support-

contact-list
Support Web Site

https://softwaresupport.hpe.com

Protect 724 Community

https://www.protect724.hpe.com

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Contents
Chapter 1: What Is ESM With CORR-Engine Storage?
ESM Components

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ESM Communication Overview
Effect on Communication When Components Fail
Choosing between FIPS Mode or Default Mode
FIPS Encryption Cipher Suites
Using PKCS#11

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Directory Structure for ESM Installation

References to ARCSIGHT_HOME

Chapter 2: Installing on an Appliance

Starting the Appliance for the First Time
Starting the Appliance for the First Time - IPv4
Starting the Appliance for the First Time - IPv6
IPv6 Static Networking Setup
IPv6 Auto Config Networking Setup
Starting the Appliance for the First Time - Dual Stack

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Using the Configuration Wizard

Keep These TCP Ports Open

Enable Peering

Running ESM on an Encrypted Appliance

Configuring the Appliance for Out-of-Band Remote Access

Chapter 3: Installing Software ESM

Securing Your ESM System
Protecting ArcSight Manager
Built-In Security
Physical Security for the Hardware
Operating System Security
General Guidelines and Policies about Security

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Preparing to Install
System Requirements
Supported Platforms

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Download the Installation Package
Prepare the System
Keep these TCP Ports Open
Install the Time Zone Package
Add RemoveIPC=no to /etc/systemd/logind.conf - RHEL and CentOS 7.3 Only
Set Directory Sizes
Sizing Guidelines for CORR-Engine
Export Language UTF File

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Starting the Installer
Running the Installation File
Starting the Configuration Wizard In Console Mode
Using the Configuration Wizard
Handling a Time Zone Update Error

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Uninstalling ESM

Chapter 4: Post-Installation Considerations

Rerunning the Installer

Rerunning the ESM Configuration Wizard

Setting Up ESM Reports to Display in a Non-English Environment
Setting Up Reports On the Manager
Setting Up Reports On the Console

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Improving the Performance of Your Server

Configure Your Browser for TLS Protocols

Setting Up SSL Client-Side Authentication Between Event Broker and ESM - Non-FIPS Mode 44
Post-Installation Next Steps
Chapter 5: Installing ArcSight Console

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Console Supported Platforms

Required Libraries for RHEL and CentOS (64 Bit)

Installing the Console
Configuring the ArcSight Console
Importing the Console’s Certificate into the Browser
Character Set Encoding

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Starting the ArcSight Console
Logging into the Console

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Reconnecting to the ArcSight Manager

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Reconfiguring the ArcSight Console

Uninstalling the ArcSight Console

Appendix A: Troubleshooting

Location of Log Files for Components

If You Encounter an Unsuccessful Installation

Customizing the Manager

Fatal Error when Running the First Boot Wizard - Appliance Installation

Changing the Hostname of Your Machine

Search Query Result Charts Do Not Display in Safari Browser

Hostname Shown as IPv6 Address in Dashboard

Internet Not Accessible From an IPv6 System

Appendix B: Default Settings For Components

General Settings

CORR-Engine Settings

Manager Settings

Appendix C: Using PKCS

PKCS#11

PKCS#11 Token Support in ESM

Setting Up to Use a PKCS#11 Provider
Install the PKCS#11 Provider’s Software
Map a User’s External ID to the Subject CN
Obtain the CAC/90Meter’s Issuers’ Certificate
Extract the Root CA Certificate From the CAC/90Meter Certificate
Import the CAC/90Meter Root CA Certificate into the ArcSight Manager
Import into the ArcSight Manager’s Truststore
Select Authentication Option in ArcSight Console Setup
Logging in to the ArcSight Console Using PKCS#11 Token

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Logging in to an ESM Web UI Using PKCS#11 Token

Appendix D: Installing ESM in FIPS Mode

What is FIPS?

What is Suite B?

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Transport Layer Security (TLS) Configuration Concepts

TLS Support

Server Side Authentication

Client Side Authentication

Exporting the Manager’s Certificate to Clients

Using PKCS#11 Token With a FIPS Mode Setup

Installing ArcSight Console in FIPS Mode

Connecting a Default Mode ArcSight Console to a FIPS 140-2 ArcSight Manager

Connecting a FIPS ArcSight Console to FIPS Enabled ArcSight Managers

Installing SmartConnectors in FIPS Mode

Configure Event Broker Access - FIPS Mode (Server Authentication Only) (Optional)

Setting Up SSL Client-Side Authentication Between Event Broker and ESM - FIPS Mode

How Do I Know if My Installation is FIPS Enabled?

Appendix E: Event Broker Best Practices

Appendix F: Locales and Encodings

Locale and Encoding Terminology
Character Set
Code Point
Code Set
Encoding
Internationalization
Locale
Localization
Region Code
Unicode
UTF-8

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Before You Install a Localized Version of ESM

ArcSight Console and Manager

ArcSight SmartConnectors
Setting the Encoding for Selected SmartConnectors
Localizing Date Formats
List of Possible Values
Key-Value Parsers for Localized Devices

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Appendix G: Restore Appliance Factory Settings
Send Documentation Feedback

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Chapter 1: What Is ESM With CORR-Engine
Storage?
ESM is a Security Information and Event Management (SIEM) solution that collects and analyzes
security data from different devices on your network and provides you a central, real-time view of the
security status of all devices of interest to you. ESM uses the Correlation Optimized Retention and
Retrieval Engine (CORR-Engine) storage, a proprietary framework that processes events, and performs
searches.
ESM Appliance and ESM Express are different licensing models installed on an appliance.
Software ESM is ESM installed on your own hardware.

ESM Components
The ESM system comprises the following components:
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ESM Manager -- The Manager is a server that receives event data from Connectors and correlates,
reports, and stores them in the database. The Manager and CORR-Engine are integrated
components and get installed on the same machine.
CORR-Engine -- The CORR-Engine (Correlation Optimized Retention and Retrieval Engine) is a longterm data storage and retrieval engine that enables the product to receive events at high rates.
ArcSight Console -- The ArcSight Console enables you to perform administrative tasks, such as
tuning the ESM content, creating rules, and managing users. The ArcSight Console is installed
separately on client machines.
ArcSight Command Center -- The ArcSight Command Center is a web-based user interface that
enables you to perform many of the functions found in the ArcSight Console. It provides
dashboards, a variety of search types, reports, case management, notifications, channels, and
administrative functions for managing content, storage, archives, search filters, saved searches,
search configuration, log retrieval and license information.
SmartConnectors -- SmartConnectors are software components that forward security events from a
wide variety of devices and security event sources to ESM. SmartConnectors are not bundled with
ESM and are installed separately.

Below is a diagram of how these components can be deployed in a network:

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ESM Communication Overview
The ArcSight Console, Manager, and SmartConnectors communicate using HTTPS (HyperText
Transfer Protocol Secure). The HTTPS protocol provides for data encryption, data integrity
verification, and authentication for both server and client.
SSL works over TCP (Transport Control Protocol) connections. The default incoming TCP port on the
Manager is 8443.
The Manager never makes outgoing connections to the Console or SmartConnectors. The Manager
connects to the CORR-Engine through a loop-back interface using a propriety protocol.

Effect on Communication When Components Fail
If any of the software components is unavailable, it can affect communication between other
components.
If the CORR-Engine is unavailable for any reason, the Manager stops accepting events and caches any
events that were not committed to the CORR-Engine. The SmartConnectors also start caching new
events they receive, so there is no event data loss. The Console is disconnected.
When the CORR-Engine is filled to capacity, as new events come in, the Manager starts deleting existing
events starting from the oldest event.
If the Manager is unavailable, the SmartConnectors start caching events to prevent event data loss. The
CORR-Engine is idle. The Console is disconnected.

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If a SmartConnector fails, whether event data loss will occur or not depends on the SmartConnector
type. SmartConnectors that listen for events from devices such as the SNMP SmartConnectors will stop
accepting events. However, a SmartConnector that polls a device, such as the NT Collector
SmartConnector, may be able to collect events that were generated while the SmartConnector was
down, after the SmartConnector comes back up.

Choosing between FIPS Mode or Default Mode
ESM supports the Federal Information Processing Standard (FIPS) 140-2 and Suite B. FIPS is a
standard published by the National Institute of Standards and Technology (NIST) and is used to
accredit cryptographic modules in software components. The US Federal government requires that all
IT products dealing with Sensitive, but Unclassified (SBU) information should meet FIPS 140-2
standards.
Depending on your requirements, you can choose to install the ESM components in one of these
modes:
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Default mode (standard cryptography)

FIPS 140-2 mode

FIPS with Suite B mode (128 bits or 192 bits)

FIPS Encryption Cipher Suites
A cipher suite is a set of authentication, encryption, and data integrity algorithms used for securely
exchanging data between an SSL server and a client. Depending on FIPS mode settings, some of the
following specific cipher suites are automatically enabled for ESM and its clients.
Note: SSL is not supported in any mode. TLS is supported for all modes. For TLS version support
see "TLS Support" on page 78.
The following table outlines some of the basic differences between the three modes that ESM supports:
Keystore/
Truststore

Mode

Default Cipher Suites

Default Mode

TLS_RSA_WITH_AES_128_CBC_SHA

TLS_RSA_WITH_AES_128_GCM_SHA256

Keypair and Certificates stored in Keystore and
cacerts, and Truststore in JKS format

TLS_RSA_WITH_AES_128_CBC_SHA

Keypair and Certificates stored in Keystore

TLS_RSA_WITH_AES_128_GCM_SHA256

FIPS 140-2
Mode

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Mode
FIPS with Suite
B Mode

Default Cipher Suites
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In 192 bit mode, the following 192-bit cipher
suites are supported.
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Keystore/
Truststore
Keypair and Certificates stored in Keystore

TLS_ECDHE_ECDSA_WITH_AES_256_
CBC_SHA
TLS_ECDHE_ECDSA_WITH_AES_256_
GCM_SHA384

In 128 bit mode, the following 128-bit cipher
suites are supported.
o

TLS_ECDHE_ECDSA_WITH_AES_128_CBC_
SHA
TLS_ECDHE_ECDSA_WITH_AES_128_
GCM_SHA256

Using PKCS#11
ESM supports the use of a PKCS#11 token such as 90Meter or the Common Access Card (CAC) (which
is used for identity verification and access control) to log into the Console. PKCS#11 is Public-Key
Cryptography Standard (PKCS), published by RSA Laboratories which describes it as “a technologyindependent programming interface, called Cryptoki, for cryptographic devices such as smart cards and
PCMCIA cards.”
PKCS#11 authentication is not supported with Radius, LDAP, and Active Directory authentication
methods.

Directory Structure for ESM Installation
By default, ESM is installed in a directory tree under a single root directory. Other third-party software is
not necessarily installed under this directory, however. The path to this root directory is called
/opt/arcsight.
The directory structure below /opt/arcsight is also standardized across components and platforms.
The following table lists a few of the commonly used directories for the Manager.
Port

Directory

ESM bin

/opt/arcsight/manager/bin

Properties files

/opt/arcsight/manager/config

Log files

/opt/arcsight/manager/logs

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References to ARCSIGHT_HOME
in the paths represents:
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/opt/arcsight/manager for the ArcSight Manager

Whatever path you specified when you installed the ArcSight Console

Whatever path you specified when you installed an ArcSight SmartConnector.

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Chapter 2: Installing on an Appliance
This section applies to users who have purchased ESM on an appliance from HPE. For instructions
about how to install ESM on your own hardware, go to "Installing Software ESM" on page 23.
Read the Release Notes before you begin.
There are no software preparations necessary on the appliance and no opportunity to make any
preparatory adjustments before the First Boot Wizard starts.

Starting the Appliance for the First Time
When you power on the appliance, the Operating System First Boot Wizard (FBW) starts automatically.
The FBW offers three choices of networking types:
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IPv4

IPv6

Both IPv4 and IPv6 (dual stack)

Starting the Appliance for the First Time - IPv4
This is a command line interface. The FBW asks you to supply the following information, one entry at a
time (the FBW indicates which values are optional):
1. At appliance login, log in as user root, using the password arcsight.
2. Set a new password for user root.
3. Set a new password for user arcsight.
4. Set the appliance hostname.
5. Specify 1 for IPv4.
6. Specify the appliance IP address.
7. Specify the netmask.
8. Specify the default gateway.
9. Specify the primary DNS IP Address.
10. Specify the secondary DNS IP Address (optional).
11. Specify the DNS Search Domains.

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12. Specify the time zone. You can start to type and press Tab and the system will attempt to auto-fill
the time zone. For example you can type A, Tab and it fills in "America_". Press the Tab key twice for
a list of timezone entries that starts with "America_".
13. Enter the Date.
The date and time are optional. If you specify an NTP server, it overrides these date/time values. If
there is no NTP server, these date/time values reset the appliance system clock and if you leave
them blank, the system clock determines the date time.
14. Enter the Time.
15. Specify the NTP servers. List one NTP server per line. You can use IP addresses or host names.
Using an NTP server is recommended.
When you are done, the FBW provides a list of what you have specified, for you to review. If you say No,
it starts over.
If you accept the specifications, type y and press Enter to end the installation session and automatically
start the Configuration Wizard.
License file: Once the IP address is defined you can log in to the appliance from the machine where you
downloaded the license file and copy it to the appliance. The Configuration Wizard segment, which is
next, asks you to specify the location of the license file on the appliance.

Starting the Appliance for the First Time - IPv6
For IPV6, you can specify Static or Auto Config Networking setups.
This is a command line interface. The FBW asks you to supply the following information, one entry at a
time (the FBW indicates which values are optional).

IPv6 Static Networking Setup
1. At appliance login, log in as user root, using the password arcsight.
2. Set a new password for user root.
3. Set a new password for user arcsight.
4. Set the appliance hostname.
5. Specify 2 for IPv6.
6. Specify 1 for a static IPv6 networking setup (in which you will provide the IP address).
7. Specify the appliance IP address.
8. Specify the default gateway.
9. Specify the primary DNS IP Address.
10. Specify the secondary DNS IP Address (optional).
11. Specify the DNS Search Domains.

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IPv6 Auto Config Networking Setup
1. At appliance login, log in as user root, using the password arcsight.
2. Set a new password for user root.
3. Set a new password for user arcsight.
4. Set the appliance hostname.
5. Specify 2 for IPv6.
6. Specify 2 for an Auto Config IPv6 networking setup, which uses Stateless Address Auto
Configuration (SLAAC). Specify the primary DNS IP address and, optionally, the secondary DNS IP
address. The IP address and gateway address are automatically detected and assigned through the
DNS.
7. Specify the time zone. You can start to type and press Tab and the system will attempt to auto-fill
the time zone. For example you can type A, Tab and it fills in "America_". Press the Tab key twice for
a list of timezone entries that starts with "America_".
8. Enter the Date.
The date and time are optional. If you specify an NTP server, it overrides these date/time values. If
there is no NTP server, these date/time values reset the appliance system clock and if you leave
them blank, the system clock determines the date time.
9. Enter the Time.
10. Specify the NTP servers. List one NTP server per line. You can use IP addresses or host names.
Using an NTP server is recommended.
When you are done, the FBW provides a list of what you have specified, for you to review. If you say No,
it starts over.

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If you accept the specifications, type y and press Enter to end the installation session and automatically
start the Configuration Wizard.
License file: Once the IP address is defined you can log in to the appliance from the machine where you
downloaded the license file and copy it to the appliance. The Configuration Wizard segment, which is
next, asks you to specify the location of the license file on the appliance.

Starting the Appliance for the First Time - Dual Stack
This is a command line interface. The FBW asks you to supply the following information, one entry at a
time (the FBW indicates which values are optional):
1. At appliance login, log in as user root, using the password arcsight.
2. Set a new password for user root.
3. Set a new password for user arcsight.
4. Set the appliance hostname.
5. Specify 3 for both IPv4 and IPv6.
6. Complete the choices for the IPv4 networking setup per the steps in "Starting the Appliance for the
First Time - IPv4" on page 13.
7. Complete the choices for the IPv6 networking setup per the steps in "Starting the Appliance for the
First Time - IPv6" on page 14.
When you are done, the FBW provides a list of what you have specified for both IPv4 and IPv6, for your
review. If you choose No, it starts over.
If you accept the specifications for both IPv4 and IPv6, type y and press Enter to end the installation
session and automatically start the Configuration Wizard.
License file: Once the IP address is defined you can log in to the appliance from the machine where you
downloaded the license file and copy it to the appliance. The Configuration Wizard segment, which is
next, asks you to specify the location of the license file on the appliance.

Using the Configuration Wizard
When installing on an appliance, the configuration wizard starts automatically. (You do not need to
manually enter any command for that to happen.) When installing software ESM in GUI mode, the
Configuration Wizard starts automatically. For Software ESM in console mode, you start the
configuration wizard manually using the following command:
/opt/arcsight/manager/bin/arcsight firstbootsetup -boxster -soft -i console

1. Read the Welcome message. If the license file is accessible, type yes to continue.
2. Under Language Options, select the language for interface displays. Press Enter to continue.

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3. Under CORR-Engine Password, press Enter to continue with obfuscated passwords or type no
and Enter to allow them to show on screen.
4. Under CORR-Engine Password, set a password for the CORR-Engine and reenter it for the
Password confirmation. Press Enter. For information on password restrictions, see the
ESM Administrator's Guide section “Managing Password Configuration” in the chapter
“Configuration.”
5. Under CORR-Engine Configuration, enter the CORR-Engine storage allocation information and
press Enter.
System Storage Size - the size of the storage space set aside to store resources
Event Storage Size - the size of the storage space set aside to store events
Online Event Archive Size - the maximum number of gigabytes of disk space for event archives.
This only applies to the online event archive.
Retention Period - the amount of time that you want to retain the events before they are purged
from the system
6. Under Notification Emails, specify the following email addresses:
Error Notification Recipient: Specify one email address for the email account to receive email
notifications if the Manager goes down or encounters some other problem. If you need to specify
more email addresses, the Manager Configuration Wizard allows that, as described in the "Running
the Manager Configuration Wizard" section of the ESM Administrator's Guide.
From email address: The email address used for the notifications sender.
If the values are correct, type yes and Enter to continue. Emails are sent when the system detects
the following occurrences:
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The subsystem status is changed. The email shows the change and who did it.

The report has been successfully archived.

The account password has been reset.

The Archive report generation fails.

There is too many notifications received by a destination.

The event archive location has reached the cap space. It will ask you to free up some space by
moving the event archives to some other place.

The user elects to email the ArcSight Console settings.

The user sends partition archival command.

An archive fails because there is not enough space.

The Connection to the database failed.

7. For the License File, enter the path and file name of the license file you downloaded and press
Enter.

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8. Under Select the Product Mode, select whether you want to install in default mode or FIPS mode.
Press Enter to continue.
Caution:
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If you choose to install the product in FIPS mode, be sure to install the Console in FIPS
mode too. Refer to "Installing ArcSight Console in FIPS Mode" on page 81 for instructions
on installing the Console in FIPS mode.
Once you have configured the software in FIPS mode, you will not be able to convert it to
default mode without reinstalling it.
Converting from default mode installation to FIPS-140-2 mode is supported. If you need to
do so at any time, refer to the Administrator’s Guide for instructions.
By default, ESM uses a self-signed certificate. If you would like to use a CA-signed
certificate, you will have to import the CA-signed certificate manually after the
configuration wizard completes successfully. Refer to the Administrator’s Guide for ESM for
details on using a CA-signed certificate.

9. If you selected FIPS mode, confirm your selection. if not, skip to the Manager Information step.
10. If you selected FIPS mode on the Select the Cipher Suite Options panel. select the cipher suite.
Suite B defines two security levels of 128 and 192 bits. The two security levels are based on the
Advanced Encryption Standard (AES) key size that is used instead of the overall security provided
by Suite B. At the 128-bit security level, the 128 bit AES key size is used. However, at the 192-bit
security level, a 256 bit AES key size is used. Although a larger key size means more security, it also
means computational cost in time and resource (CPU) consumption. In most scenarios, the 128-bit
key size is sufficient.
11. Under Manager Information, enter the Manager’s hostname, set the user ID and password for the
admin user, and press Enter.
Caution:
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The Manager host name is the IP address (for IPv4 only), or fully-qualified domain name of
the machine where the Manager is installed. This name is what all clients (for example,
ArcSight Console) specify to connect to the Manager. Using a fully-qualified domain name
instead of an IP address is recommended for flexibility.
The IP Version selection (IPv4 or IPv6) appears if you have a dual-stack machine, such as
an appliance. If you see this option, your selection has the following effects:
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It controls what IP Address is used by third party software if a hostname is given. for
example, the e-mail server in Manager Setup.

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It controls which IP Address is tried on the peering page if a hostname is specified.

It controls whether an IPv4 or IPv6 Address is chosen for the manager asset.

There might be more than one host name, and the default might not be the same as the one
returned by the hostname command. If you are using the High Availability Module, use the
Service hostname that is common to both servers (primary and secondary) as the Manager
IP, or hostname. Otherwise, pick one which you would expect to work, and would be
convenient for configuring connectors, consoles, and other clients. Note that it is always
best to use a fully qualified domain name.
If you do not want the hostname on your DNS server, add a static host entry to the
/etc/hosts file to resolve the host name locally.
The Manager hostname is used to generate a self-signed certificate. The Common Name
(CN) in the certificate is the Manager host name that you specify in this screen.
Although the Manager uses a self-signed certificate by default, you can switch to using a
CA-signed certificate if needed. You can do this after installation. Refer to the
ESM Administrator’s Guide for instructions.

12. Select whether to set up connection to the Event Broker (if Event Broker is part of your
implementation of ESM). If you need to set up the Event Broker in FIPS mode, see "Configure
Event Broker Access - FIPS Mode (Server Authentication Only) (Optional)" on page 85 .
If client authentication is enabled on the Event Broker, see either "Setting Up SSL Client-Side
Authentication Between Event Broker and ESM - Non-FIPS Mode" on page 44 or "Setting Up SSL
Client-Side Authentication Between Event Broker and ESM - FIPS Mode" on page 86.
Select Yes to set up the connection; select No to continue. If you select Yes, specify:
a. Host: Port(s): Enter the host and port information for the nodes in the Event Broker. Include
the host (hostname or IP address) and port information of all the nodes in a multiple node
environment not just the Master node. This is a comma-separated list, for example:
:,:. Note that Event Broker can only accept IPV4 connections from
ESM.
b. Topic to read from: Specify the topic in the Event Broker you want to read from. This will
determine the data source. See the chapter "Managing Event Broker Topics", in the Event
Broker Administrator's Guide.
c. Path to the Event Broker root cert: ESM communicates with the Event Broker through TLS.
To enable this, you must import the Event Broker's root certificate into ESM's client truststore.
Copy over the Event Broker root certificate from the Event Broker machine in this location:
/opt/arcsight/kubernetes/ssl/ca.crt to a local folder on the ESM machine. After you
enter the path to the certificate, and click Next, the Event Broker's root certificate is imported
into ESM's client truststore and the connection to the Event Broker is validated. If there are any
issues, you will receive an error or warning message. If no message displays and you advance to

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the next screen in the wizard, that indicates that the connection between the Event Broker and
ESM is successfully validated.
13. Select whether to set up ArcSight Investigate. Select Yes to enable the integration; select No to
continue. If you select Yes, specify the Search URL for the ArcSight Investigate deployment.
14. Under Packages Panel press Enter to continue. Otherwise, select the optional packages that you
are licensed to use. In addition to these optional packages, there are default standard content
packages that are installed automatically on the ArcSight Manager. These default packages
provide essential system health and status operations, and you can use them immediately to
monitor and protect your network.
For more information about packages, see the ArcSight Administration and ArcSight System
Standard Content Guide.
15. Under About to Configure ESM.
Caution: Once you type yes and press Enter, the product is installed as specified.
16. When the configuration says Configuration Completed Successfully, type yes and then Enter to
exit.
17. Important! This step is required in order to start the services. Log in as user root and run the
following script to set up the required services:
/opt/arcsight/manager/bin/setup_services.sh

After you have completed the installation, check the location and size of your storage volumes and
make any necessary changes. You can do this in the ArcSight Command Center. Refer to the
ArcSight Command Center User's Guide, the "Administration" chapter under "Storage and Archive”
section for details regarding your storage volumes.
You can rerun the wizard manually only if you exit it at any point before you reach the first
configuration screen called “About to Configure ESM v6.11.0”. See "Rerunning the ESM
Configuration Wizard" on page 41 for details.

Keep These TCP Ports Open
On an appliance, these ports are already open.
Ports for external incoming connections:
8443/tcp
22/tcp (ssh)
TCP ports used internally for inter-component communication:
1976, 28001, 2812, 3306, 5555, 6005, 6009, 7777, 7778, 7779, 7780, 8005, 8009, 8080, 8088, 8089,
8666, 8766, 8808, 8880, 8888, 8889, 9095, 9090, 9123, 9124, 9999,45450

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Enable Peering
This topic is for appliance installation using an ESM license that includes peering.
By default appliances ship with port 9000 disabled. Peering requires this port. For peering to work on
an appliance, enable port 9000 using the following commands:
[root@rhel7 ~]# firewall-cmd --zone=public --add-port=9000/tcp --permanent
[root@rhel7 ~]# firewall-cmd --reload

Use this command to check that port 9000 is enabled:
[root@rhel7 ~]# iptables-save | grep 9000

You should get response similar to this:
-A IN_public_allow -p tcp -m tcp --dport 9000 -m conntrack --ctstate NEW -j
ACCEPT

Note that peering works between ESM Managers that use the same IP version. However, if an
ESM Manager is on a dual-stack machine, refer to the ArcSight Command Center User's Guide for
details. See "Peers" in the section on "Administration Configuration."

Running ESM on an Encrypted Appliance
ESM can be run on encrypted hardware to help you to meet compliance regulations and privacy
challenges by securing your sensitive data at rest. This includes systems using the HighAvailability
Module; the HA functionality is exactly the same.
You can encrypt your G9 ESM Express appliance (such as B7600 or E7600) by using HPE Secure
Encryption, available from the Server Management Software > HP Secure Encryption web page. For
instructions, refer to the HPE Secure Encryption Installation and User Guide, available in PDF and CHM
formats through the Technical Support > Manuals link on that page.
G9 Appliances are encryption-capable. They come pre-installed with everything necessary for you to
encrypt them using HPE Secure Encryption. You can encrypt your hardware before or after ESM is
installed. If HA is already installed, encrypt the secondary first, so you only have to failover once.
The length of time encryption takes depends on the amount of data on the server being encrypted. In
our testing, a Gen 9 appliance with 7.5 TB of stored data took about 72 hours to encrypt. You can
continue using ESM while the encryption runs. You may notice some performance degradation after
encrypting your ESM appliance.
Caution: After encryption, you cannot restore your ESM to its previously unencrypted state.

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Configuring the Appliance for Out-of-Band Remote
Access
Configure the appliance for out-of-band remote access so that Customer Support can access and
troubleshoot the appliance if it becomes unresponsive. All appliance models are equipped with the HPE
Integrated Lights-Out (iLO) advanced remote management card. Visit
https://www.hpe.com/us/en/servers/integrated-lights-out-ilo.html for detailed information and
documentation.

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We recommend that you read the ESM Release Notes before you begin installing ESM.
If you are installing ESM Express, which is on an appliance provided by HPE, go to "Installing on an
Appliance" on page 13
If you are going to use the ESM High Availability Module with ESM and this is a new ESM installation,
install the HA Module first. Refer to the ESM High Availability Module Guide for instructions.
ESM is sensitive to the operating system and version. To ensure proper operation, this installer only
allows installation on the specific operating systems and versions listed in the HPE ArcSight ESM
Support Matrix, which is available for download on Protect 724 (https://www.protect724.hpe.com).

Securing Your ESM System
Use the information in the following sections to protect your ArcSight components.

Protecting ArcSight Manager
Do not use demo SSL certificates in production. Make sure when switching that you remove the demo
CA from cacerts on all SmartConnectors and ArcSight Consoles.
Closely control access to files, using the principle of least privilege, which states that a user should be
given only those privileges that the user needs to complete his or her tasks. The following files are
particularly sensitive:
Note: is the root directory for a component. For example for the Manager
component, is: /opt/arcsight/manager.
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/config/jetty/keystore (to prevent the ArcSight Manager private key from

being stolen)
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/config/jetty/truststore (with SSL Client authentication only, to prevent

injection of new trusted CAs)
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/config/server.properties (has keystore and database passwords)

/config/jaas.config (with RADIUS or SecurID enabled only, has shared

node secret)
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/config/client.properties (with SSL Client authentication only, has

keystore passwords)
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/reports/sree.properties (to protect the report license)

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/reports/archive/* (to prevent archived reports from being stolen)

/jre/lib/security/cacerts (to prevent injection of new trusted CAs)

/lib/* (to prevent injection of malicious code)

/rules/classes/* (to prevent code injection)

If you are installing ESM on your own hardware (as opposed to an appliance), use a host-based firewall.
On the ArcSight Manager, block everything except for the following ports. Make sure you restrict the
remote IP addresses that may connect to those that actually need to talk.
Port

Flow

Description

22/TCP

Inbound

SSH log in (Unix only)

53/UDP

Inbound/Outbound

DNS requests and responses

8443/TCP

Inbound

SmartConnectors and Consoles

25/TCP

Outbound

SMTP to mail server

110/TCP

Outbound

POP3 to mail server, if applicable

143/TCP

Outbound

IMAP to mail server, if applicable

1645/UDP

Inbound/Outbound

RADIUS, if applicable

1812/UDP

Inbound/Outbound

RADIUS, if applicable

389/TCP

Outbound

LDAP to LDAP server, if applicable

636/TCP

Outbound

LDAP over SSL to LDAP server, if applicable

Applies to IPv4 only:
As another layer of defense (or if no host-based firewall is available), you can restrict which connections
are accepted by the ArcSight Manager using the following properties in the server.properties file:
xmlrpc.accept.ips=
agents.accept.ips=

Each of these properties takes a list of IP addresses or subnet specifications, separated by commas or
spaces. Once specified, only connections originating from those addresses are accepted.
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The xmlrpc.accept.ips property restricts access for ArcSight Consoles.
The agents.accept.ips property restricts access for SmartConnectors. For registration, the
SmartConnectors need to be in xmlrpc.accept.ips as well, so that they can be registered. (Being
"registered" does not mean you can then remove them.)

The format for specifying subnets is quite flexible, as shown in the following example:
xmlrpc.accept.ips=192.0.2.0 192.0.2.5
agents.accept.ips=10.*.*.*,192.0.0.0-192.0.255.255

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Built-In Security
ESM user accounts have user types that control the functions which users can access in the ArcSight
Manager. The "Normal User" type has the most privileges. Where possible, use more restrictive types,
such as "Manager SmartConnector," "Management Tool," or "Archive Utility" for automated user
accounts. This is particularly important when user passwords must be stored in scripts for unattended
execution.
Apply the principle of least privilege when creating user accounts in ESM and when granting access to
resources or events. Users should not have more privileges than their tasks require.
By default, the minimum length for passwords is six characters and the maximum length is 20
characters. For information on password restrictions see the Administrator's Guide, chapter 2.
"Configuration," "Managing Password Configuration," "Password Character Sets."

Physical Security for the Hardware
In addition to establishing security policies for passwords, keystores, and other software facilities, it is
important to provide physical security for the hardware used by the ESM system. Physical hardware
includes computers running ArcSight Console, and SmartConnector software, as well as the network
which connects them.
Physical access to computers running ArcSight software must be restricted.
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Use the locking mechanisms provided by most rack-mount cases to prevent malicious/accidental
tampering with the machine

Use locks on disk drive enclosures

Use redundant power and uninterruptible power supplies (UPS)

Protect the BIOS (x86 systems only) or firmware:
o Disable all CD-ROM drives for booting so that the system can only be booted from the hard disk
o

Disable COM, parallel, and USB ports so that they cannot be used to extract data

Disable power management

Operating System Security
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On Linux, set up a boot loader password to prevent unauthorized people from booting into single
user mode (see the iLO or GRUB documentation for details).
On Linux, disable reboot by Ctrl-Alt-Del in /etc/inittab. Comment out the line that refers to
“ctrlaltdel.”
Set up a screen saver that prompts for a password with a moderately short delay (such as five
minutes).

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Disable power management in the OS.
When installing the OS, select packages individually. Only install what you know will be needed. You
can always install missing packages as you encounter them.
Run automated update tools to obtain all security fixes. Use up2date on Red Hat Linux (may
require Red Hat Network subscription).
Uninstall (or at least turn off) all services that you do not need. In particular: finger, r-services, telnet,
ftp, httpd, linuxconf (on Linux), Remote Administration Services and IIS Services on Windows.
On Unix machines, disallow remote root logins (for OpenSSH, this can be done using the
PermitRootLogin no directive in /etc/ssh/sshd_config). This will force remote users to log in
as a non-root user and su to root, thus requiring knowledge of two passwords to gain root access to
the system. Restrict access to su, using a “wheel group” pluggable authentication module (PAM) so
that only one non-root user on the machine can su to root. Make that user different from the
arcsight user. That way, even if the root password is known and an attacker gains access through
ESM in some way, they won't be able to log in as root.
Rename the Administrator/root account to make brute force attacks more difficult to perform.

General Guidelines and Policies about Security
Educate system users about “social engineering” tricks used to discover user account information. No
employee of HPE will ever request a user’s password. When HPE representatives are on site, the
administrator of the system will be asked to enter the password and, if needed, to temporarily change
the password for the HPE team to work effectively.
Educate users to use secure means of communication (such as SSL to upload or PGP for e-mail) when
transferring configuration information or log files to HPE.
Set up a login banner stating the legal policies for use of the system and the consequences of misuse.
(Instructions for creating a login banner vary by platform.) ArcSight Consoles can also display a custom
login banner. Contact the Customer Support using the HPE SSO site for more information.
Choose secure passwords. (No password used in two places, seemingly random character sequences,
eight characters or longer, containing numbers and special (non-letter) characters). For information on
password restrictions see the Administrator's Guide, chapter 2. "Configuration," "Managing Password
Configuration."
Passwords are used in the following places—if any one is breached, the system is compromised:
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All database accounts (arcsight)

The “arcsight” user and root user on the system that runs the ArcSight Manager

All users created in ESM

The SSL keystores

The boot loader (Linux)

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The BIOS (x86 systems only)

The RADIUS node secret

The LDAP password for ArcSight Manager (with basic authentication only), where applicable

The Active Directory domain user password for ArcSight Manager, where applicable

Consider purchasing and using a PKI solution to enable SSL client authentication on Consoles and
SmartConnectors.
Consider purchasing and using a two-factor authentication solution such as RSA SecurID.
Make sure that all the servers with which ESM interacts (DNS, Mail, RADIUS, etc.) are hardened
equivalently.
Use a firewall and intrusion detection systems to secure the network that the ArcSight Manager CORR_
Engine use.

Preparing to Install
Before you run the Software ESM installation file, you must prepare your system.

System Requirements
The hardware requirements for ESM 6.11.0 are as follows:
Minimum

Mid-Range

High Performance

Processors

8 cores (16 preferred)

32 cores

40 cores

Memory

48 GB RAM (64 preferred)

192 GB RAM

512 GB RAM

Hard Disk

Six 600 GB disks (1.5 TB)
(RAID 10)

20 1 TB disks (10 TB)
(RAID 10)

12 TB
(RAID 10)

15,000 RPM

10,000 RPM

Solid state

Caution: The "Minimum" values apply to systems running base system content at low EPS (typical
in lab environments). It should not be used for systems running high number of customer-created
resources, or for systems that need to handle high event rates. Use the "Mid Range" or "High
Performance" specifications for production environments that handle a sizable EPS load with
additional content and user activity.
Using Pattern Discovery or large numbers of Assets and Actors puts additional load on the system
that can reduce the search and event processing performance. For further assistance in sizing your
ESM installation, contact your HPE Sales or Field Representative.

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If you anticipate that you will have large lists, ensure that your system meets the Mid-Range
requirements or better.
Manager Hostname Resolution
Before ESM installation, make sure that the host machine's hostname is resolvable, otherwise, Manager
setup will not complete successfully. Use ping to verify the hostname, and fix any issues to avoid errors
during Manager setup.
Mapping 127.0.0.1 to localhost
Make sure that the IP address 127.0.0.1 is resolved to localhost in the /etc/hosts file, otherwise,
the ESM installation will fail. This applies to IPv4 and IPv6 systems.
Monitor Requirement
For displaying the ArcSight Command Center, use a monitor that has a width of at least 1450 pixels.
This is the minimum width needed to display all of the top-menu items without cutting any of them off.
This minimum width also applies on a larger monitor when reducing the size of the browser window.

Supported Platforms
ESM 6.11.0 is supported on 64-bit Red Hat Enterprise Linux and CentOS. See the HPE ArcSight ESM
Support Matrix for the supported version numbers. It is available for download on Protect 724
(https://www.protect724.hpe.com). Install them using at least the "Web Server" option with added
"Compatibility Libraries" and "Development Tools" at the time of installation. ESM is sensitive to the
operating system and version.
Note:
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l
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To install the product in GUI mode, install the X Windows system package. X Window is entirely
optional. If you use it, use xorg-x11-server-utils-7.5-13.el6.x86_64 or a later version
for RHEL or CentOS. If you do not use X Window, you can install ESM in console mode.
The XFS and EXT4 file system formats are supported during installation.
ESM configures itself to the file system upon which it is first installed; you therefore cannot
change the file system type after installation, even during an upgrade.
The atd service must be running all the time. At the end of the ESM installation, if the service
is not already running, it starts when you run the setup_services.sh command.
When you install RHEL or CentOS, the installation offers you certain options. Be sure to choose
the Web Server, Compatibility Libraries, and the Development Tools options.

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Download the Installation Package
The ESM6.11.0 installation package is available for download from HPE at
https://softwaresupport.hpe.com/. Download the ArcSightESMSuite-6.11.0.xxxx.0.tar file and
copy it on to the system where you will be installing ESM. The xxxx in the file name stands for the build
number.
HPE provides a digital public key to enable you to verify that the signed software you received is indeed
from HPE and has not been manipulated in any way by a third party.
Visit the following site for information and instructions:
https://h20392.www2.hpe.com/portal/swdepot/displayProductInfo.do?productNumber=HPLinuxCod
eSigning
After you download the .tar file from the HPE Software Depot, initiate license procurement by following
the instructions in the Electronic Delivery Receipt you receive from HPE in an email after placing the
order.

Prepare the System
1. Log in as user root.
Run the following command to untar the file:
2. tar xvf ArcSightESMSuite-6.11.0.xxxx.0.tar
When you untar the ArcSightESMSuite-6.11.0.xxxx.0.tar file, It places the prepare_
system.sh script in a sub-directory called Tools in the location where you untar the file.
3. Run prepare_system.sh
4. Change ownership of all the files and folders that were extracted from the tar file to be owned by
user arcsight.
5. Reboot the system.
6. Verify that it ran correctly. Log in as user rootand run:
ulimit -a

Check for the following two lines:
open files 65536
max user processes 10240

Keep these TCP Ports Open
For Software ESM, before installation, open the following ports on your system, if not already open,
and ensure that no other process is using them.
Ports for external incoming connections:

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8443/tcp
9000/tcp
694/udp (for HA)
7789/tcp (for HA)
22/tcp (ssh)
TCP ports used internally for inter-component communication:
1976, 28001, 2812, 3306, 5555, 6005, 6009, 7777, 7778, 7779, 7780, 8005, 8009, 8080, 8088, 8089,
8666, 8766, 8808, 8880, 8888, 8889, 9000, 9095, 9090, 9123, 9124, 9999, 45450

Install the Time Zone Package
ESM uses the time zone update package in order to automatically handle changes in time zone or
changes between standard and daylight savings time. During installation, ESM checks to see if the
appropriate operating system time zone package is installed. If it is not, you have the option of exiting
the installer to install the latest operating system timezone update or continuing the ESM installation
and skipping the timezone update for ESM components. We recommend installing the time zone
update package.
For RHEL 7.3 and CentOS 7.3 use tzdata-2016g-1.el7.noarch.rpm, or a later version of the rpm
package.

On RHEL or CentOS 7.3
To install it on RHEL or CentOS 7.3, use these commands:
rpm -Uvh

Check the time zone setting with this command:
timedatectl

If the time zone is not set or is not the desired time zone, specify another time zone by using:
timedatectl set-timezone

for example:
timedatectl set-timezone America/Los_Angeles

On RHEL or CentOS 6.8
To install it on RHEL or CentOS 6.8, use the command:
rpm -Uvh

Check to make sure that the /etc/localtime link is pointing to a valid time zone by running the
following command:
ls -altrh /etc/localtime

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You should get a response similar to this (below), where is your time zone such as
America/Los_Angeles.
lrwxrwxrwx. 1 root root 39 Nov 27 08:28 /etc/localtime ->
/usr/share/zoneinfo/

Note: If the /etc/localtime link is not pointing to a valid time zone, the ESM installation stops. In this
case, you must manually set the link to a valid timezone.

If you do not install at this time...
If you complete the ESM installation without installing the required tzdata rpm package, you can still set
up the time zone update after completing the ESM installation. Use the following procedure after
ensuring that you have downloaded and installed the correct tzdata package and the link
/etc/localtime is set correctly. (Remember, this is for after the ESM installation is complete.):
1. As user arcsight, shut down all arcsight services. (This is important.) Run
/etc/init.d/arcsight_services stop all

2. As user root, run the following command (this is one line):
/opt/arcsight/manager/bin/arcsight tzupdater /opt/arcsight /opt/arcs
ight/manager/lib/jre-tools/tzupdater

3. Start all arcsight services using this command.
/etc/init.d/arcsight_services start all

Add RemoveIPC=no to /etc/systemd/logind.conf - RHEL and
CentOS 7.3 Only
If the preflight check fails, add or edit the value of the property RemoveIPC=no in the file
/etc/systemd/logind.conf.
To add the value:
1. As user root, edit the file /etc/systemd/logind.conf.
2. Search for RemoveIPC, and ensure there is only one instance of this property.
3. Edit the property if it exists (or add the property if it does not exist) to have the value no:
RemoveIPC=no

4. Run:
systemctl restart systemd-logind.service

Set Directory Sizes
Make sure that the partition in which your /tmp directory resides has at least 5 GB of space.

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Make sure that the partition in which your /opt/arcsight directory resides has at least 50 GB of
space.

Sizing Guidelines for CORR-Engine
When installing ESM 6.11.0, the default CORR-Engine storage sizes are automatically calculated based
on your hardware according to the default values in the table below. These are the recommended sizing
guidelines. You can change any of the default storage sizes in the “CORR-Engine Configuration” panel
of the wizard, but when doing so, be sure that you take the minimum and maximum values into
consideration when changing storage sizes.
Note: Any events that are brought from an offline archive into the online archive count as part of
the total 12 TB (or license determined) storage limit. You do not want the online archives that you
bring back online to encompass the entire storage limit. Use discretion when bringing offline
archives online, and be sure to make them offline again when you are done working with them.
System Storage - non-event storage, for example, resources, trends, and lists
Event Storage - storage for events
Event Archive Size - archive of online events
Recommended

Minimum Maximum

System
Storage
Size

The default is about one sixth of Usable Space, from at least 3 GB up to a
maximum of 1,500 GB. During installation, it is recommended that you
accept the default.

3 GB

1,500 GB

Event
Storage
Size

Specify about two thirds of the Usable Space shown during installation.

10 GB

12 TB

Event
Archive
Size

You may specify the remaining space after the System and Event storage
have been allocated.

1 GB

Limit is
predicated on
your file system
size.

The system reserves 10 percent of the /opt/arcsight partition for its own use.
During installation, the system will show the size of the /opt/arcsight partition as Available Space,
and the size of that partition less 10 percent reserved space designated as Usable Space. The maximum
event storage volume size is calculated by the system using this formula:
Maximum Event Storage = /opt/arcsight partition x 0.9 - system storage event archives.

After installation, the allocated event storage space consists of a default storage group and an internal
storage group whose size is initially set by the installer. These storage groups do not fill the maximum
size of the event storage volume. You may expand the size of these storage groups or add up to four of
your own storage groups until the allocated size of the event storage reaches the maximum size of the

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event storage volume. Use the ArcSight Command Center user interface to add or change the size of
storage groups.
In the ArcSight Command Center, select Administration > Storage and Archive to see and change
the storage allocations. Refer to the ArcSight Command Center User's Guide for details.
The following diagrams clarify the various terms used in the configuration wizard and in the ArcSight
Command Center user interface:

Export Language UTF File
Run the following command:
export LC_ALL=[language].UTF-8

...where [language] is one of these:
en_US (English)
zh_CN (Simplified Chinese)

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zh_TW (Traditional Chinese)
ja_JP (Japanese)
fr_FR (French)
ko_KR (Korean)
ru_RU (Russian)

For example: export LC_ALL=en_US.UTF-8

Starting the Installer
Start the installation while logged in as user arcsight.
If not already granted, give the ArcSightESMSuite.bin file the execute permission. To do so, enter:
chmod +x ArcSightESMSuite.bin

Run the installation file as follows:
./ArcSightESMSuite.bin -i console

(or ./ArcSightESMSuite.bin, for GUI mode, if you are using X Window.)
The installation begins.
Note:
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To run in GUI mode, X Window must be running. If it is not, the installer automatically runs in
Console mode. GUI mode is entirely optional.
To run in Console mode, make sure X Windows is not running. GUI mode requests the same
information as console mode and is not documented separately.
The log files for this installation appear in the /home/arcsight directory.

The next topic picks up after the installer has started.

Running the Installation File
The following steps describe the ESM installer.
1. Read the Introduction message and press Enter.
2. On the License Agreement panel, press Enter to page through the agreement. In GUI mode, the “I
accept the terms of the License Agreement” check box is disabled until you scroll to the bottom of
the agreement text. If you accept the License Agreement, type y and press Enter.
3. Read the Special Notice and press Enter.
4. Under Choose Link Location, type the number for the location where you would like the installer
to place the links for this installation and press Enter.

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5. Review the Pre-Installation Summary. Press Enter to continue.
Under Installing a progress bar appears.
The Suite Installer installs each component.
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In Console mode, after the components are installed it says Installation Complete. Press Enter to
exit the installer. Go to the next topic, "Starting the Configuration Wizard In Console Mode" below.
In GUI mode, after the components are installed, the Configuration Wizard GUI opens automatically.
Go to "Using the Configuration Wizard" below for details on configuring ESM.
Note: In GUI mode, if you get a dialog box reporting an error or problem and the action button
says Quit, use the Quit button. If you use the X in the upper right corner of the dialog, the
process does not quit, but cannot complete successfully with the reported error.

Starting the Configuration Wizard In Console Mode
If you are installing software ESM in GUI mode or installing ESM Express, the configuration wizard
starts automatically and you can skip this step during initial installation.
When installing software ESM in console mode (from the command line), the installation stops at this
point when the Suite Installer is done, but it does not automatically continue with the configuration
wizard. You start the configuration wizard manually by issuing the following command:
/opt/arcsight/manager/bin/arcsight firstbootsetup -boxster -soft -i console

1. Read the Welcome message. If the license file is accessible, type yes to continue.
2. Under Language Options, select the language for interface displays. Press Enter to continue.
3. Under CORR-Engine Password, press Enter to continue with obfuscated passwords or type no
and Enter to allow them to show on screen.
4. Under CORR-Engine Password, set a password for the CORR-Engine and reenter it for the
Password confirmation. Press Enter. For information on password restrictions, see the
ESM Administrator's Guide section “Managing Password Configuration” in the chapter
“Configuration.”
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press Enter.
System Storage Size - the size of the storage space set aside to store resources
Event Storage Size - the size of the storage space set aside to store events
Online Event Archive Size - the maximum number of gigabytes of disk space for event archives.
This only applies to the online event archive.
Retention Period - the amount of time that you want to retain the events before they are purged
from the system
6. Under Notification Emails, specify the following email addresses:
Error Notification Recipient: Specify one email address for the email account to receive email
notifications if the Manager goes down or encounters some other problem. If you need to specify
more email addresses, the Manager Configuration Wizard allows that, as described in the "Running
the Manager Configuration Wizard" section of the ESM Administrator's Guide.
From email address: The email address used for the notifications sender.
If the values are correct, type yes and Enter to continue. Emails are sent when the system detects
the following occurrences:
l

The subsystem status is changed. The email shows the change and who did it.

The report has been successfully archived.

The account password has been reset.

The Archive report generation fails.

There is too many notifications received by a destination.

The event archive location has reached the cap space. It will ask you to free up some space by
moving the event archives to some other place.

The user elects to email the ArcSight Console settings.

The user sends partition archival command.

An archive fails because there is not enough space.

The Connection to the database failed.

7. For the License File, enter the path and file name of the license file you downloaded and press
Enter.
8. Under Select the Product Mode, select whether you want to install in default mode or FIPS mode.
Press Enter to continue.
Caution:

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It controls what IP Address is used by third party software if a hostname is given. for
example, the e-mail server in Manager Setup.

It controls which IP Address is tried on the peering page if a hostname is specified.

It controls whether an IPv4 or IPv6 Address is chosen for the manager asset.

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convenient for configuring connectors, consoles, and other clients. Note that it is always
best to use a fully qualified domain name.
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If you do not want the hostname on your DNS server, add a static host entry to the
/etc/hosts file to resolve the host name locally.
The Manager hostname is used to generate a self-signed certificate. The Common Name
(CN) in the certificate is the Manager host name that you specify in this screen.
Although the Manager uses a self-signed certificate by default, you can switch to using a
CA-signed certificate if needed. You can do this after installation. Refer to the
ESM Administrator’s Guide for instructions.

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provide essential system health and status operations, and you can use them immediately to
monitor and protect your network.
For more information about packages, see the ArcSight Administration and ArcSight System
Standard Content Guide.
15. Under About to Configure ESM.
Caution: Once you type yes and press Enter, the product is installed as specified.
16. When the configuration says Configuration Completed Successfully, type yes and then Enter to
exit.
17. Important! This step is required in order to start the services. Log in as user root and run the
following script to set up the required services:
/opt/arcsight/manager/bin/setup_services.sh

Handling a Time Zone Update Error
There are two possible errors that can happen when the installer tries to update the time zone
information for the ESM components.
1. A timezone version 2014f or later rpm for your operating system is not installed.
2. The /etc/localtime link is pointing to invalid or non-existent timezone.
You can choose to continue with the installation even if the right timezone package is unavailable or
incorrectly setup. If you choose to do so, you can update timezone info for the ESM components after
the installation.
Use the following procedure after ensuring that you have downloaded and installed the correct
package and the link is set correctly.
1. As user arcsight, shut down all arcsight services. (This is important.) Run
/etc/init.d/arcsight_services stop all

2. As user root, run the following command (this is one line):
/opt/arcsight/manager/bin/arcsight tzupdater /opt/arcsight /opt/arcs
ight/manager/lib/jre-tools/tzupdater

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3. Start all arcsight services using this command.
/etc/init.d/arcsight_services start all

Uninstalling ESM
Use the following procedure to uninstall ESM.
1. Log in as user root.
2. Run the following command:
/opt/arcsight/manager/bin/remove_services.sh

3. Log in as user arcsight.
4. Shut down any arcsight processes that are still running.
To check for running arcsight processes, run:
ps -elf | grep "/opt/arcsight"

To shut down any arcsight processes that are running, run:
kill -9

5. Run the uninstaller program from either the directory where you have created the links while
installing the product or if you had opted not to create links, then run this from the
/opt/arcsight/suite/UninstallerData directory:
./Uninstall_ArcSight_ESM_Suite_6.11.0

Alternatively, you can run the following command from the /home/arcsight (or wherever you
installed the shortcut links) directory:
./Uninstall_ArcSight_ESM_Suite_6.11.0

6. Verify that the /tmp and /opt/arcsight directories contain no ESM-related files. If that is not
the case:
a. While logged in as user arcsight kill all arcsight processes.
b. Delete all remaining arcsight-related files/directories in /opt/arcsight/ and /tmp directory
manually.
c. Delete any links created during installation.

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This section includes information about rerunning the installation and configuration wizard.

Rerunning the Installer
For software ESM, if the installation is interrupted and the process exits (for any reason) before you get
to "File Delivery Complete:"
1. Remove all install.dir.xxxx directories from the /tmp directory.
2. Remove all directories and files in the /opt/arcsight directory.
3. From wherever you saved it, rerun the installer, ./ArcSightESMSuite.bin.

Rerunning the ESM Configuration Wizard
You can rerun the wizard manually only if you exit it at any point before the actual configuration begins.
That section is entitled: "About to Configure ESM"
If for any reason you cancel out of the wizard or run into an error before the configuration begins, you
can rerun the wizard manually.
1. To rerun the configuration wizard use the following command:
rm /opt/arcsight/manager/config/fbwizard*

2. To run the First Boot Wizard, run the following from the /opt/arcsight/manager/bin
directory while logged in as user arcsight:
In GUI mode (software ESM only)
./arcsight firstbootsetup -boxster -soft

In console mode
./arcsight firstbootsetup -boxster -soft -i console

For software ESM, Make sure that X-Window is not running when running the first boot wizard in
console mode.(X Window is not installed on the appliance.)
If you encounter a failure during the configuration stage, uninstall and reinstall ESM. On an
appliance, restore the appliance to it's factory settings and start over. See "Restore Appliance
Factory Settings" on page 99.

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Setting Up ESM Reports to Display in a Non-English
Environment
To enable international characters in string-based event fields to be retrieved by queries, you need to
store such characters correctly. Following the processes in this section allows ESM to correctly store and
recognize international characters.

Setting Up Reports On the Manager
This procedure is required only if you plan to output reports that use international characters in PDF
format. You will need to purchase the ARIALUNI.TTF font file.
1. On the Manager host, place the font file ARIALUNI.TTF in a folder. For example:
/usr/share/fonts/somefolder

2. Modify the ESM reports properties file, sree.properties, located in
/opt/arcsight/manager/reports/ directory by default.
Add the following line:
font.truetype.path=/usr/share/fonts/somefolder

Save the file.
3. Restart the Manager by running:
/etc/init.d/arcsight_services restart manager

4. In the ArcSight Console, select the Arial Unicode MS font in all the report elements, including the
report template. This is described in the next topic.

Setting Up Reports On the Console
Set preferences in the Console and on the Console host machine.
1. Install the Arial Unicode MS font on the Console host operating system if not already present.
2. Edit the following script located in /current/bin/scripts directory by
default:
On Windows: Edit console.bat
On Linux: No edits required. The coding is set correctly.
Find the section ARCSIGHT_JVM_OPTIONS and append the following JVM option:
" -Dfile.encoding=UTF8"

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3. In the ArcSight Console Preferences menu, set Arial Unicode MS as the default font:
Go to Edit > Preferences > Global Options > Font
On Windows: Select Arial Unicode MS from the drop-down
On Linux: Enter Arial Unicode MS
4. Set the font preferences for your reports, as described in, "Using Report Templates" in the ArcSight
Console User's Guide.

Improving the Performance of Your Server
For an appliance, you can ignore this topic because the appliance is already set up for top performance.
For software ESM on your own hardware, you can improve the server performance by tuning your BIOS
as follows:
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HyperThreading - Disable this. This setting exists on any Intel processor that supports
HyperThreading. Most recent server class processors have this. AMD processors do not have an
equivalent setting.
Intel VT-d - Disable this. This setting is specific to Intel processors and is likely to be present on most
recent server class processors. AMD has an equivalent feature named AMD-Vi.
HPE Power Regulator - set to Static High Performance: This setting tells the CPU(s) to always run
at high speed, rather than slowing down to save power when the system senses that load has
decreased. Most modern CPUs have some equivalent setting.
Thermal Configuration - set to Increased cooling: This setting increases fan speed in the server to
help deal with the increased heat resulting from running the CPU(s) at high speed all the time.
Minimum Processor Idle Power Package State - This setting tells the CPU not to use any of its Cstates (various states of power saving in the CPU). All CPUs have C-states, so most servers have a
setting like this.
HPE Power Profile - set this to Maximum Performance. This is not likely to have an equivalent on
non-HPE servers, although some of the individual settings may exist.
This setting changes the following:
o

QPI link power management (link between physical CPU sockets) gets disabled

PCIe support gets forced to Gen 2

C-states get disabled as part of this profile

This setting also disables the lower speed settings on the CPU(s) so they run at high speed all the
time

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Configure Your Browser for TLS Protocols
To connect a browser to a FIPS web server, the browser must be configured to support TLS. SSL
protocols are not supported. You must make the browser TLS compliant before using it for ArcSight
Console online help or to connect to the ArcSight Command Center.
Make sure that all SSL protocols are turned off and TLS protocols are turned on. For example, on
Microsoft Internet Explorer (IE):
1. Select Tools > Internet Options.
2. Select the Advanced tab.
3. Scroll down to the Security section.
4. Uncheck Use SSL 2.0 and Use SSL 3.0.
5. Check the TLS options. See "TLS Support" on page 78 for details.
Other browsers (and other versions of IE) may have different menu items or options for doing this, so
refer to your browser documentation.

Setting Up SSL Client-Side Authentication Between
Event Broker and ESM - Non-FIPS Mode
Before setting up client-side authentication with Event Broker, you must import the Event Broker root
certificate into the ESM truststore to enable the SSL handshake between the Event Broker and ESM.

To import the Event Broker root certificate into an ESM machine:

Note: Before performing the steps below to import the root certificate into the ESM
truststore, check if the Event Broker root certificate has previously been imported into
ESM. If it is not, then perform these steps:
1. Log onto the Event Broker machine and copy the certificate from the following location:
/opt/arcsight/kubernetes/ssl/ca.crt

into a location on the ESM machine.
2. Use the arcsight keytool command to import the root CA certificate into the ESM's client
truststore:
/opt/arcsight/manager/bin/arcsight keytool -store clientcerts -importcert
-file -alias

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To enable client-side authentication between the Event Broker and ESM for non-FIPS
(default) mode:
IMPORTANT: All the steps in this procedure must be completed for client-side
authorization to work. Be sure to perform all steps.
1. Verify that Event Broker is functional, and has client authentication set up.
2. As user arcsight, stop the Manager:
/etc/init.d/arcsight_services stop manager

3. If /opt/arcsight/manager/config/client.properties does not exist, create it using an
editor of your choice.
4. Change the store password for the keystore, keystore.client, which has an empty password by
default. This empty password interferes with the certificate import you must perform.
Also, you must update the empty password of the generated key services-cn in the keystore to
be the same password as that of the keystore itself. To do so, run the following commands:
/opt/arcsight/manager/bin/arcsight keytool -store clientkeys -storepasswd
-storepass ""

Enter the new password when prompted.
/opt/arcsight/manager/bin/arcsight keytool -store clientkeys -keypasswd keypass "" -alias services-cn

Enter the new password to be same as the store password (entered above), when prompted.
5. Update the password in config/client.properties by running this command:
/opt/arcsight/manager/bin/arcsight changepassword -f
config/client.properties -p ssl.keystore.password

6. Generate the keypair and certificate signing request (.csr) file. When generating the keypair, enter
the fully qualified domain name of the manager host as the common name (CN) for the certificate.
Run these commands:
/opt/arcsight/manager/bin/arcsight keytool -store clientkeys -genkeypair –
dname "cn=, ou=, o=, c=" -keyalg rsa -keysize
2048 –alias ebkey -startdate -1d -validity 366
/opt/arcsight/manager/bin/arcsight keytool -certreq -store clientkeys alias ebkey -file ebkey.csr

where ebkey.csr is the output file where the csr is stored.
7. Sign the .csr with the Event Broker root certificate. The Event Broker root certificate is on the Event
Broker machine under /opt/arcsight/kubernetes/ssl and is called ca.crt and the key is
called ca.key. For example, the following command can be run either on the Event Broker machine
or on a different machine with a functional openssl as long as you have the ca.crt and ca.key:

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openssl x509 -req -CA -CAkey in -out -days 3650 -CAcreateserial -sha256

For example:
openssl x509 -req -CA /tmp/ca.crt -CAkey /tmp/ca.key -in /tmp/ebkey.csr out /tmp/ebkey.crt -days 3650 -CAcreateserial -sha256

Note that all file locations must be specified with the full path.
8. On the ESM machine, import the signed certificate (the -out parameter in the above openssl
command) by running this command:
/opt/arcsight/manager/bin/arcsight keytool -store clientkeys -alias ebkey
-importcert -file -trustcacerts

For example:
/opt/arcsight/manager/bin/arcsight keytool -store clientkeys -alias ebkey
-importcert -file ebkey.crt -trustcacerts

9. To verify that the configuration is complete, and the connection to Event Broker can be made
successfully, run managersetup to verify that the configuration flows through with no errors.
10. Start the Manager:
/etc/init.d/arcsight_services start manager

Post-Installation Next Steps
l

Install ArcSight Console
Download the ArcSight Console and install it on a supported platform. Refer to the chapter on
installing the Console, for details on how to do this. For performance reasons, install the ArcSight
Console on a different machine than your ESM installation.
Access ArcSight Command Center
Refer to the ArcSight Command Center User’s Guide for more information on using the ArcSight
Command Center.
Read the Release Notes
The release notes for this release are available on Protect 724.
Download Use Cases
To get up and running quickly, HPE now offers Security Use Case packages available for download at
https://saas.hpe.com/marketplace/arcsight. These packages provide essential security monitoring for
network systems (such as IDS/IPS, VPN, Firewall), and packages that monitor and analyze the event
stream for critical security concerns, such as anomalous traffic and suspicious outbound traffic.
Remote Access to the Appliance
As an option, you can configure the appliance for out-of-band remote access so that Customer
Support can access and troubleshoot the appliance if it becomes unresponsive. All appliance models
are equipped with HPE Integrated Lights-Out (iLO) Advanced remote management card. Visit
https://www.hpe.com/us/en/servers/integrated-lights-out-ilo.html for detailed information and

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documentation.

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The ArcSight Console provides a host-based interface (as opposed to the browser-based interface of
the ArcSight Command Center) to ESM. This chapter explains how to install and configure the ArcSight
Console in default mode. To install the Console in FIPS mode, see "Installing ArcSight Console in FIPS
Mode" on page 81. Section "Choosing between FIPS Mode or Default Mode" on page 10 lists the basic
differences between the modes.
Make sure the Manager is running before installing the ArcSight Console. Typically, ArcSight Console is
deployed on several perimeter machines located outside the firewall which protects the ArcSight
Manager.

Console Supported Platforms
Refer to the HPE ArcSight ESM Support Matrix document available on the Protect 724 site for the most
current information on supported platforms and browsers.

Required Libraries for RHEL and CentOS (64 Bit)
On the RHEL and CentOS 6.x and later 64-bit workstations, the Console requires the latest versions of
following libraries:
pam-1.1.1-10.el6.x86_64.rpm
pam-1.1.1-10.el6.i686.rpm
libXtst-1.0.99.2-3.el6.x86_64.rpm
libXtst-1.0.99.2-3.el6.i686.rpm
libXp-1.0.0-15.1.el6.x86_64.rpm
libXp-1.0.0-15.1.el6.i686.rpm
libXmu-1.0.5-1.el6.x86_64.rpm
libXmu-1.0.5-1.el6.i686.rpm
libXft-2.1.13-4.1.el6.x86_64.rpm
libXft-2.1.13-4.1.el6.i686.rpm
libXext-1.1-3.el6.x86_64.rpm
libXext-1.1-3.el6.i686.rpm
libXrender-0.9.7-2.el6.i686.rpm
gtk2-engines-2.18.4-5.el6.x86_64.rpm
gtk2-2.18.9-6.el6.x86_64.rpm
compat-libstdc++-33-3.2.3-69.el6.x86_64.rpm
compat-libstdc++-33-3.2.3-69.el6.i686.rpm

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compat-db-4.6.21-15.el6.x86_64.rpm
compat-db-4.6.21-15.el6.i686.rpm

Installing the Console
The notes that follow include important considerations for Installing the ArcSight Console on different
operation systems.
Note: On Linux:
Do not attempt to install the Console as the root user on Linux machines. If you do, the installer
prompts you to change ownership of certain directories after the installation completes, so we
recommend you perform all of the following steps as a non-root user.
This issue does not apply to Windows machines.
Note: On Macintosh:
l

Keep in mind that keytoolgui does not work on the Mac, so use keytool commands,
documented in the ESM Administrator's Guide, whenever you need to manage the keystore or
certificates.
Before you start the Console, make sure to set up a default printer to which to print. if you open
a channel, select some rows, right-click on them and select Print Selected Rows from the
resulting menu, the Console will crash if a default printer is not set up.

Make sure that ESM is installed before installing the ArcSight Console.
1. To install ArcSight Console, run the self-extracting archive file that is appropriate for your target
platform. Go to the directory where the ArcSight Console Installer is located. Note that nnnn
stands for the build number.
Platform

Installation File

Linux

ArcSight-6.11.0.nnnn.0-Console-Linux.bin

Windows

ArcSight-6.11.0.nnnn.0-Console-Win.exe

Macintosh

ArcSight-6.11.0.nnnn.0-Console-MacOSX.zip

The location of the installer's log files are shown below:
Platform

Installation Log Files

Linux

/home/

Windows

C:\Users\

Macintosh

/Users/

2. Click Next in the Installation Process Check screen.

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3. Read the introductory text in the Introduction panel and click Next.
4. On the License Agreement panel, the “I accept the terms of the License Agreement” check box is
disabled until you scroll to the bottom of the agreement text. After you have read the text, select
the “I accept the terms of the License Agreement” check box and click Next.
5. Read the text in the Special Notice panel and click Next.
6. On the Choose ArcSight installation directory panel, you can accept the default installation
directory, click Choose to navigate to an existing folder, or type in a path to where you want to
install the Console. If you specify a folder that does not exist, the folder is created for you.
Caution: Do not use spaces in install paths. This includes Linux, Macintosh, and Windows
systems. The Console installer does not display any error message, but the Console will not
start.
7. On the Choose Shortcut Folder panel, select where you would like to create a shortcut for the
Console and uninstall icons and click Next.
8. View the summary in the Pre-Installation Summary screen and click Install if you are satisfied
with the paths listed. If you want to make any changes, use the Previous button to do so.
You can view the installation progress in the progress bar.
Note: On Windows, when the installer is configuring the Console (the Please Wait panel), you
might see a message that the TZData update was not successful. If you get that message, click OK
and continue. The Console installs successfully. Usually, TZData is correctly updated regardless of
this message. To make sure check that the time stamp on the files in the \current. Now, you run the consolesetup command and
change the setting to ‘Multiple system users will use this installation.’ Next time the user Joe
connects to the Console, the Console will access Joe’s preference file from Document and

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Settings\joe\.arcsight\console, which will contain the default preferences.

8. You have completed configuring your ArcSight Console. Click Finish on the final panel to close the
configuration wizard.
9. Click Done in the next screen.
10. For best results, install the ArcSight Console on an operating system that is set to the same locale
as the Manager. During startup, the ArcSight Console and the Manager automatically detect and
use the locale from the operating system.
However, if you are installing the Console on a Linux machine, edit the file
/home/arcsight/.bash_profile by adding the line:
export LANG=[language].UTF-8

...where [language] is one of these:
en_US (English)
zh_CN (Simplified Chinese)
zh_TW (Traditional Chinese)
ja_JP (Japanese)
fr_FR (French)
ko_KR (Korean)
ru_RU (Russian)

Importing the Console’s Certificate into the Browser
The Console's online help is displayed in a browser. Follow these steps to view the online help if you are
using SSL Client Based Authentication mode:
1. Export the keypair from the Console. For more information, refer to the ESM Administrator’s Guide
in the "Export a Key Pair" topic.
2. Import the Console’s keypair into the browser.
You have installed the ArcSight Console successfully.

Character Set Encoding
Install the Console on a machine that uses the same character set encoding as the Manager.
If the character encodings do not match, then user IDs and passwords are restricted to using the
following characters:
a-z A-Z 0-9_@.#$%^&*+?<>{}|,()-[]

If the Console encoding does not match and a user ID contains other characters, that user should not
save any custom shortcut key (hot key) schema. The user ID is not properly encoded in the keymap .xml

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file and that makes it impossible to establish the user’s shortcut schema during login. In that
circumstance, all logins fail on that Console.
If you must use a non-UTF-8 encoding, and you must have user IDs with other characters in them,
custom shortcut keys are not supported on any Console where these users would log in. In that
situation, add the following property to the console.properties file:
console.ui.enable.shortcut.schema.persist=false. This property prevents custom shortcut
key schema changes or additions.
If the Console encoding does not match and a password contains other characters, that user cannot
log in from that Console, as the password hash won’t match the one created on the Manager when the
password was created.

Starting the ArcSight Console
After installation and setup is complete, start ArcSight Console using the shortcuts installed or open a
command window on the Console’s bin directory and run:
On Windows:
arcsight console

On Unix:
./arcsight console

Depending on the client authentication method you selected when installing the Console, you will see
the following buttons on the login screen:
If you selected...

You will see the following buttons...

Password Based Authentication

Password Based and SSL Client Based
Authentication

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If you selected...

You will see the following buttons...

Password Based or SSL Client Based
Authentication

If you selected Client Keystore as your authentication method, you will see
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SSL Client Login

Cancel

If you selected PKCS#11 Token, you will see

SSL Client Only Authentication

PKCS#11 Login

Cancel

If you selected Client Keystore as your authentication method, you will see
l

The user ID and Password fields are grayed out (disabled) because login
authentication is by client keystore.

Cancel

If you selected PKCS#11 Token, you will see
l

PKCS#11 Login (SSL client authentication)

Cancel

Note: Under certain circumstances, you might see a Login Failed message that, for the cacerts
folder, access is denied. Ensure that the arcsight user has write access to the cacerts file. If this does
not clear the problem, and you are on a Windows system, the cause may be due to file locks on the
cacerts file. These may be cleared by rebooting your computer.

Logging into the Console
Note: While logging into a Manager that has been configured to use Password Based or SSL Client
Based Authentication, if you try to log in using a certificate and the login fails, all subsequent
attempts to use the username/password login will also fail during the same session. To work around
this, restart the Console.
To start the Console, click Login. When you start the Console for the first time, after you click Login,
you will get a dialog asking you whether you want to trust the Manager’s certificate. The prompt will
show details specific to your settings. Click OK to trust the Manager’s certificate. The certificate will be
permanently stored in the Console’s truststore and you will not see the prompt again the next time you
log in.

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Reconnecting to the ArcSight Manager
If the ArcSight Console loses the connection to the ArcSight Manager (for example, because the
Manager was restarted), a dialog box appears in the ArcSight Console stating that your connection to
the ArcSight Manager has been lost. Click Retry to re-establish a connection to the ArcSight Manager
or click Relogin.
Connections to the ArcSight Manager cannot be re-established while the ArcSight Manager is
restarting or if the Manager refuses the connection. In addition, you may see connection exceptions
during the Retry process while the connection is lost or ArcSight Manager is restarting.

Reconfiguring the ArcSight Console
You can reconfigure ArcSight Console at any time by running the following command within a
command window from the Console’s bin directory:
On Windows: arcsight consolesetup
On Linux: ./arcsight consolesetup
and follow the prompts.

Uninstalling the ArcSight Console
Before uninstalling the ArcSight Console, exit the current session.
To uninstall on Windows, run the Start > All Programs > ArcSight ESM 6.11.0 Console > Uninstall
ArcSight ESM Console 6.11.0 program. If a shortcut to the Console was not installed on the Start
menu, locate the Console’s UninstallerData folder and run:
Uninstall ArcSight ESM Console Installation.exe

To uninstall on Unix hosts, run the uninstaller program from either the directory where you created the
links while installing the product or if you had opted not to create links, then run this from the
/opt/arcsight/console/current/UninstallerData directory:
./Uninstall ArcSight ESM Console Installation

Alternatively, you can run the following command from the /home/arcsight (or wherever you
installed the shortcut links) directory:
./Uninstall ArcSight_ESM_Console_6.11.0

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Note: The UninstallerData directory contains a file .com.zerog.registry.xml with Read,
Write, and Execute permissions for all users. On Windows hosts, these permissions are required for
the uninstaller to work. However, on UNIX hosts, you can change the permissions to Read and
Write for everyone (that is, 666).

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Appendix A: Troubleshooting
The following information may help solve problems that might occur when installing or using ESM. In
some cases, the solution can be found here or in other ESM documentation, but HPE Customer Support
is available if you need it.
If you intend to have HPE Customer Support guide you through a diagnostic process, please prepare to
provide specific symptoms and configuration information.

Location of Log Files for Components
The log files can be found in the following location:
Log file name

location

Description

First Boot Wizard Logs
fbwizard.log

/opt/arcsight/manager/logs/default/

firstbootsetup.log /opt/arcsight/manager/logs/

Contains detailed
troubleshooting information
logged during the steps in
"Using the Configuration
Wizard" on page 35.
Contains brief troubleshooting
information about commands
that ran during the steps in
"Using the Configuration
Wizard" on page 35.

CORR-Engine Log Files
logger_server.log

/opt/arcsight/logger/current/arcsight/logger/logs Contains troubleshooting

information about the CORREngine
logger_
server.out.log

/opt/arcsight/logger/current/arcsight/logger/logs CORR-Engine stdout log file

arcsight_
logger.log

/opt/arcsight/logger/current/arcsight/logger/logs Logs for setting up the CORR-

logger_init_
driver.log

/opt/arcsight/logger/current/arcsight/logger/logs Logs for setting up the CORR-

logger_init.sh.log

/opt/arcsight/logger/current/arcsight/logger/logs Logs for setting up the CORR-

Engine
Engine
Engine

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Log file name

location

Description

logger_
wizard.log

/opt/arcsight/logger/current/arcsight/logger/logs Logs for setting up the CORR-

logger_
wizard.out.log

/opt/arcsight/logger/current/arcsight/logger/logs Logs for setting up the CORR-

Engine
Engine

Manager Log Files
server.log

/opt/arcsight/manager/logs/default

Contains troubleshooting
information about the
Manager

server.std.log

/opt/arcsight/manager/logs/default

Contains the stdout output of
the Manager

server.status.log

/opt/arcsight/manager/logs/default

Contains a dump of all the
MBeans, the memory status,
thread status, etc.

Log file for services
arcsight_
services.log

/opt/arcsight/services/logs/

Contains information from
commands that manage
ArcSight service processes.

monit.log

/opt/arcsight/services/monit/data/

Contains timing information
from startup and shutdown of
ArcSight service processes.

If You Encounter an Unsuccessful Installation
Here is what to do if you encounter an unsuccessful installation, or if your installation is corrupted.
For an appliance, restore the factory settings. See "Restore Appliance Factory Settings" on page 99.
For software ESM, there are two possible cases.
Case 1 – If your installation became corrupted after running setup_services.sh, run the following
script as root user:
remove_services.sh

Then run the Recovery procedure below.
Case 2 –If your installation became corrupted before running setup_services.sh, run the recovery
procedure.
Recovery Procedure – Run this for either case 1 or case 2, above.

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1. After exiting the install process, stop any ArcSight services that are currently running. Either:
a. Log in as user root.
b. run the following command.
/opt/arcsight/manager/bin/remove_services.sh

2. Delete all ArcSight-related files/directories under /opt/arcsight and /tmp directory.
3. Delete any shortcuts created during installation (by default in the home directory of the arcsight
user).
4. For Software ESM, re-install the product.

Customizing the Manager
The First Boot Wizard allows you to configure the Manager and the CORR-Engine Storage. To
customize a component further, you can follow these instructions to start the setup program for the
component:
While logged in as user arcsight,
1. Stop the Manager if it is running:
/etc/init.d/arcsight_services stop manager

2. Run the following command from /opt/arcsight/manager/bin directory:
./arcsight managersetup

3. Follow the prompts on the wizard screens. See the Administrator’s Guide for information on any
specific screen.
4. Restart the Manager after the wizard completes by running:
/etc/init.d/arcsight_services start manager

Fatal Error when Running the First Boot Wizard Appliance Installation
This section applies to the appliance installation only.
If you encounter a fatal error while running the First Boot Wizard, the wizard will display an error
message and then exit. Check the log files for the particular component for any error messages. The log
files are listed in the section "Location of Log Files for Components" on page 59.
To resolve this issue, try the following steps:

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1. Check the /opt/arcsight/manager/logs/default/fbwizard.log file to figure out where
the error occurred.
2. Check to make sure that all the required TCP ports mentioned in the section "Keep these TCP
Ports Open" on page 29 are open.
3. If your error occurred before any component got configured, log in as user root and do the
following:
Clear out (delete) the contents of the /opt/arcsight directory.
Rerun the setup using the following commands:
cd
/home/arcsight/install.esm/ESMComponents/service/opt/arcsight/services/bin
/scripts

(All one line.)
./esm_setup.sh

If the above steps do not work, for example, if the setup has already started to configure the Manager
or if your installation is corrupted, then restore the factory settings. See "Restore Appliance Factory
Settings" on page 99.

Changing the Hostname of Your Machine
Wherever you see "hostname," you may assume it means "hostname or IP address." If you have
configured peering, make sure to re-establish the peer relationship.
Note: You cannot use an IPv6 address as a hostname. IPv4 addresses can be used as hostnames.
If you are using the High Availability module, the procedure is different. Refer to the ArcSight High
Availability Module User's Guide for the proper procedure.
In case you want to change the IP address of your machine after running the First Boot Wizard
successfully, follow these steps:
Note: Run the Manager setup command when logged in as user arcsight.
1. Stop all ArcSight services by running (as user arcsight):
/etc/init.d/arcsight_services stop all

2. Change the hostname of your machine.
3. Reboot the machine.
4. As the user arcsight, stop the Manager by running:
/etc/init.d/arcsight_services stop manager

5. As the user arcsight, run the Manager’s setup program from the /opt/arcsight/manager/bin

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directory:
./arcsight managersetup

a. Enter the new host name (that you set for your machine in the steps above), in the Manager
Host Name field when prompted by the wizard – and in every other field where the old
hostname is displayed.
b. Make sure to select the self-signed keypair option when prompted by the wizard and enter the
required information to generate the self-signed certificate containing the new host name.
If you are in FIPS mode, you do not get an option to regenerate the keypair. In this case,
manually delete the keypair, regenerate it, and then go the next step to restart the Manager.
6. As the user arcsight, start the Manager by running:
/etc/init.d/arcsight_services start manager

7. As the user arcsight, see if the manager is running yet by running the command.
/etc/init.d/arcsight_services status manager

Run this command about once a minute, until you see the line “manager service is available." Then
you can continue with the next step.
8. Import the Manager’s newly-generated certificate on all clients (Console and connectors) that
access the Manager. See the "Import a Certificate" topic in the "SSL Authentication" chapter in the
ESM Administrator’s Guide.
9. Test to make sure that
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The clients can connect to the Manager

Peer configuration works as expected. If not, redo the peer configuration.

Search Query Result Charts Do Not Display in Safari
Browser
To enable query results to display as a chart in Safari, you must have the latest version of the Adobe
Flash Player Web Plug-In for MAC OS installed.

Hostname Shown as IPv6 Address in Dashboard
This can occur due to a mismatch between the system hostname, the network configuration, and your
environment's name resolution. Review your system's hosts file and DNS configuration, as well as the
addresses found in the DNS for the system hostname.

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Internet Not Accessible From an IPv6 System
Depending on your system configuration and internet access, you might not be able to access the
internet from the links provided within the Console or the ArcSight Command Center if your system is
purely IPv6. To access the links, copy them to a system that is IPv4 only, or is dual stack.

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Appendix B: Default Settings For Components
This appendix gives you the default settings for each software component in ESM.
You can always customize any component by running its setup program.

General Settings
Setting
default password for truststore

changeit

default password for cacerts

changeit

default password for keystore

password

CORR-Engine Settings
The following are some of the default values that have been pre-configured in the CORR-Engine for
you:
Setting

Default Value

Location of Logger

/opt/arcsight/logger

Database user name

arcsight

Database Port

3306

Manager Settings
Note: The Manager uses a self-signed certificate, which gets generated for you when you configure
the system using the First Boot Wizard. When you log into the Console for the very first time you
will be prompted to accept the Manager’s certificate. You can either click Yes in that dialog or
optionally import the Manager’s certificate manually at a later time.

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The following are some of the default values that have been pre-configured in the Manager for you:
Setting

Default Value

Location of Manager

/opt/arcsight/manager

Manager host name

Host name or IP address of ESM

Manager Port

8443

Manager Java Heap
Memory

16 GB

Authentication Type

Password Based

Type of certificate
used

Self-signed certificate

Default password for
keystore

password

Default password for
cacerts

changeit

Default password for
truststore

changeit

E-mail Notification

Internal SMTP server. If you want to use an External SMTP server,
1. Stop the Manager by running the following command (as user arcsight):
/etc/init.d/arcsight_services stop manager

2. Run the following command from the /opt/arcsight/manager/bin directory and
set up the external SMTP server when prompted:
./arcsight managersetup

3. Start the Manager by running (as user arcsight):
/etc/init.d/arcsight_services start manager

Sensor Asset Auto
Creation

true

Packages/default
content installed

Default system content

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Appendix C: Using PKCS
Public-Key Cryptography Standard (PKCS) comprises standards used for reliable and secure public key
cryptography. Public Key Cryptography works by encrypting the data at the sender's end and
decrypting it at the receiver's end.
ESM supports the use of a PKCS#11 token such as the Common Access Card (CAC) or 90Meter for
identity verification and access control. It is used to log into the Manager from a user interface. PKCS#11
is Public-Key Cryptography Standard (PKCS), published by RSA Laboratories which describes it as “a
technology-independent programming interface, called Cryptoki, for cryptographic devices such as
smart cards and PCMCIA cards.”
You can use the PKCS#11 token to log in regardless of the mode in which ArcSight Console is running,
in FIPS 140-2 mode or default mode.
PKCS#11 authentication is not supported with Radius, LDAP and Active Directory authentication
methods.

PKCS#11
PKCS#11, one of the PKCS standards, is an API defining a generic interface to cryptographic tokens,
software tokens and hardware tokens such as hardware security modules and smartcards. A
cryptographic token is a security device that is used to authorize the use of the software or hardware,
such as the smartcard, Common Access Card (CAC), or 90Meter. The credentials of the authorized user
are stored on the hardware itself. ESM uses the PKCS#11 interface provided by the Network Security
Services (NSS) cryptographic module to communicate with it (the NSS cryptographic module). The use
of PKCS#11 is an example of client-side authentication.

PKCS#11 Token Support in ESM
ESM supports any PKCS#11 Token vendor that supports PKCS#11 2.0 or above. Make sure that the
vendor’s driver and the PKCS#11 driver DLL are installed on the machine on which you plan to use the
PKCS#11 token.
Before you use the PKCS#11 token, make sure that you have installed the provider software on the
ArcSight Console system with which you plan to use the PKCS#11 token. Refer to your PKCS#11 token
provider’s documentation on how to install and configure your cryptographic device.
You can use a PKCS#11 token regardless of the mode in which the ESM client is running (FIPS 140-2
mode or default mode). However, you must configure the ESM Manager to use “Password or SSL

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Authentication” when communicating with clients, which you set up by running the Manager
Configuration Wizard, as documented in the chapter by that name in the Administrator Guide.
To use a PKCS#11 token, make sure that the token’s CA’s root certificate and the certificate itself are
imported into the ArcSight Manager’s truststore. In the ArcSight Command Center, you can edit the
External ID to match the common name on the Admin tab.

Setting Up to Use a PKCS#11 Provider
Even though ESM supports authentication through any PKCS#11 token, this appendix covers how to
use the ActivClient’s Common Access Card (CAC) as an example. The steps to set up a CAC card are:
1. "Install the PKCS#11 Provider’s Software" below on each client machine. That includes the ArcSight
Console and every machine using a browser to access the ArcSight Command Center.
2. "Map a User’s External ID to the Subject CN" below
3. "Obtain the CAC/90Meter’s Issuers’ Certificate" on page 70
4. "Extract the Root CA Certificate From the CAC/90Meter Certificate" on page 72
5. "Import the CAC/90Meter Root CA Certificate into the ArcSight Manager" on page 73
6. "Select Authentication Option in ArcSight Console Setup" on page 74

Install the PKCS#11 Provider’s Software
Before you use the PKCS#11 token, make sure that you have installed its software on each client system.
That includes the ArcSight Console and any machine with a browser from which you intend to access a
web-based interface. Refer to your PKCS#11 provider’s documentation on how to install and configure
it.
Note: Install both the 32-bit version and the 64-bit version of the ActivClient software if you are on
a 64-bit system. You can do so by double-clicking on the setup.exe link instead of the .msi files
for the specific platform.
Install a proper PKCS#11 provider, such as 90Meter or ActivClient. Copying separate dlls might not be
enough. In some cases a library specified in arcsight consolesetup is just an entry point that needs
other provider modules.
For 90Meter, install SCM_1.2.27_64Bit_S.msi. This comes with the 32-bit library as part of your install,
which is required.

Map a User’s External ID to the Subject CN
The CAC/90Meter card contains three types of certificate, Signature, Encryption, and ID certificates.
The following instructions relate to identity certificate, which is used for SSL handshake during

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PKCS#11 login.
Map the Common Name (CN) on the PKCS#11 token to a User’s External ID on the ArcSight Manager.
The external user ID must be identical to the Common Name that appears in the PKCS#11 token’s ID
certificate (include any spaces and periods that appear in the Common name). For example
john.smith.9691998563.This allows the ArcSight Manager to know which user is represented by the
identity stored in the PKCS#11 token.
The following screen shots demonstrate how to find the CN and map it to the User's External ID for
ActivClient. It is just an example. For other PKCS#11 providers you would perform similar steps using
different UI specific to the provider. Refer to the provider's documentation for instructions.
1. Obtain the Subject CN from the CAC/90Meter card.
a. Insert the CAC/90Meter card into the reader if not already inserted.
b. Start the ActivClient Software by clicking Start > ActivIdentity > ActivClient > User Console.

c. Double-click My Certificates in the following screen:

d. Double click ID Certificate in the following screen:

e. Click on the Advanced tab and copy the contents in the Common name text box. You will have

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to copy it by hand on to a sheet of paper. Using the context menu to copy is not supported.

2. You can make the external ID match the CN in the ArcSight Console:
a. In the ArcSight Console, go to Resources > Users > [user group] and double-click the user
whose External ID you want to map to the CAC/90Meter card common name. This opens the
Inspect/Edit pane for that user.
b. Enter the CN you obtained in step 1 into the External User ID field and click Apply.

Obtain the CAC/90Meter’s Issuers’ Certificate
PKCS#11 Token authentication is based on SSL client-side authentication. In the case of the Common
Access Card, the key pair for the client (the CAC/90Meter device) is stored within the card itself. You
need to export the CAC/90Meter’s certificate from its keystore so that you can extract the root CA and
any intermediate certificates from this certificate.
If your certificate is issued by an intermediate CA, export not only the issuer (the intermediate root CA)
certificate, but also its top root CA certificate.
Option 1:
You can obtain the CAC/90Meter card’s certificate signer’s root CA certificate and any intermediate
signers’ certificates from the PKI administrator.
Option 2:
You can export the CAC/90Meter card’s certificate and any intermediate signers’ certificates from its
keystore and then extract the root CA certificate from this certificate.
The steps to extract the CAC/90Meter card’s certificate from the card are:
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1. Insert the CAC/90Meter card into the reader if not already inserted.
2. Start the ActivClient Software by clicking Start->ActivIdentity->ActivClient->User Console.

3. Double-click My Certificates in the following screen:

4. Double click ID Certificate in the following screen:

5. Click Export this certificate... in the following screen:

6. Enter a name for the certificate in the File name box and navigate to a location on your machine

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where you want to export it to and click Save.
7. When you see the success message, click OK.
8. Exit the ActivClient window.

Extract the Root CA Certificate From the CAC/90Meter
Certificate
The CAC/90Meter certificate signer’s CA root certificate and any intermediate signers’ certificate(s)
have to be imported into the ArcSight Manager’s keystore.
Extract all intermediate certificates too (if any exist) using the following steps:
1. Double-click the certificate that you exported. The Certificate interface opens.
2. Click the Certification Path tab and select the root certificate as shown in the example below:

3. Click View Certificate.
4. Click the Details tab and click Copy to File....

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5. The Certificate Export Wizard opens. Follow the prompts in the wizard screens and accept all the
defaults.
6. Enter a name for the CAC/90Meter root CA certificate file when prompted and continue with the
wizard by accepting all the defaults. The certificate is exported to the same location as the
CAC/90Meter certificate from which you extracted it.
7. Exit the Certificate dialog.

Import the CAC/90Meter Root CA Certificate into the
ArcSight Manager
Import into the ArcSight Manager’s Truststore
To import the certificate into the ArcSight Manager’s truststore:
1. If the ArcSight Manager is running, log in as user arcsight and use this command:
/etc/init.d/arcsight_services stop manager

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2. Import the PKCS#11 token signer’s CA root certificate by running:
cd

bin/arcsight keytool -store managercerts -importcert -alias admin -file admin.cer
3. Restart the ArcSight Manager while logged in as user arcsight by running:
/etc/init.d/arcsight_services start manager

Select Authentication Option in ArcSight Console Setup
The authentication option on the ArcSight Console should match the authentication option that you
set on the ArcSight Manager. Run the ArcSight Console setup program and either confirm or change
the authentication on the ArcSight Console to match that of the ArcSight Manager. To do so:
1. Stop the ArcSight Console if it is running.
2. Run the ArcSight Console’s setup program from the ArcSight Console’s bin directory:
./arcsight consolesetup

3. Follow the prompts in the wizard screens by accepting all the defaults until you see the screen for
the authentication option. The choices are:
l

Password Based Authentication

Password Based and SSL Client Based Authentication

Password Based or SSL Client Based Authentication

SSL Client Only Authentication

4. Select the option for Password or SSL Client Based Authentication. You should also have
chosen that option when you set up the ArcSight Manager.
5. Follow the prompts in the next few screens by accepting the defaults.
6. On the Select client keystore type screen select the PKCS#11 Token option.
7. Enter the path or browse to the PKCS#11 library when prompted.
If you are using a vendor other than ActivClient, this should point to the library location for that
installation.
If you are using ActivClient, by default the PKCS#11 library is located in:
On 32-bit Windows:
C:\Program Files\ActivIdentity\ActivClient\acpkcs211.dll

On 64-bit Windows:
C:\Program Files (x86)\ActivIdentity\ActivClient\acpkcs211.dll

(this is the 32-bit version of the ActivClient library)
Or, for ActivClient 7.1 and later:
C:\Program Files (x86)\HID Global\ActivIdentity\ActivClient\acpkcs211.dll

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For 90Meter, always use the 32-bit library:
C:\Program Files\90meter\CACPIVMD\pkcs11\x86\LitPKCS11.dll

8. Complete the setup program by accepting all the defaults.
9. Restart any running ArcSight Consoles.

Logging in to the ArcSight Console Using PKCS#11 Token
When you start the ArcSight Console, you will see a screen with a PKCS#11 login button.
You have the option to log in using one of the following methods:
l

Username and password combination (For this option, disconnect the CAC/90Meter card.)

PKCS#11 Login

To log in using a PKCS#11 token, select the PKCS#11 Login option. On the ActivClient Login dialog,
enter the PIN number of your ActivClient card in the PIN text box.

Logging in to an ESM Web UI Using PKCS#11 Token
Use a supported web browser to connect to the ArcSight Command Center.
1. Make sure that the PKCS#11 token is securely placed in its card reader.
2. Go to this web site: https://:8443/.
Note for Firefox only: If you are using Firefox, be sure to configure Firefox to work with
ActivClient by loading the ActivClient module. For connections using a web browser you might
need to configure the browser for some PKCS#11 providers:
a. Open Tools > Options and go to the Advanced > Certificates tab.
b. In Security Devices -select Add a new module.
c. For "ActiveIdentity" specify 32-bit dll by pointing to
C:\Program Files (x86)\ActivIdentity\ActivClient\acpkcs211.dll

Or, for ActivClient 7.1 and later:
C:\Program Files (x86)\HID
Global\ActivIdentity\ActivClient\acpkcs211.dll

For 90Meter everything is configured automatically.
d. Use the Log In button to login to the module and enter the PIN when asked. Be sure to use the
Log Out button to prevent auto-authentication.
e. Restart Firefox and now you can log in to the ArcSight Command Center without any
credentials.
3. You will be requested to enter your PIN.

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If you see an exception, click Add exception, then generate and confirm the certificate key. When
you see the User Identification Request dialog. Click OK.
4. At the ArcSight Command Center login, do not enter any user ID or password. Leave them both
blank and click Login. User authentication is resolved after you enter the PKCS#11 PIN in the dialog
that appears next.
5. Enter your PIN in the Confirmation dialog. The dialog’s title and appearance varies, depending on
the PKCS#11 token configuration.

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Appendix D: Installing ESM in FIPS Mode
ESM supports the Federal Information Processing Standard 140-2 (FIPS 140-2) and Suite B. Once you
have configured an ESM system for a particular FIPS mode, you cannot reconfigure that system to
enable another FIPS mode. For example, a system configured to enable FIPS 140-2 cannot be
reconfigured to enable FIPS Suite B.
Note: When the Manager is installed in FIPS mode, all other components must also be installed in
FIPS mode.
If you are using FIPS mode, you cannot use the ArcSight Console on a Mac.

What is FIPS?
FIPS is a standard published by the National Institute of Standards and Technology (NIST) and is used
to accredit cryptographic modules in software components. A cryptographic module is either a piece of
hardware or a software or a combination of the two which is used to implement cryptographic logic. The
US Federal government requires that all IT products dealing with Sensitive, but Unclassified (SBU)
information should meet the FIPS 140-2 standard. For FIPS compliance, ESM uses Bouncy Castle Java
cryptography as the cryptographic module.
Note: To be FIPS 140-2 compliant, you need to have all components configured in the FIPS 140-2
mode. Even though an ArcSight Manager running in FIPS mode can accept connections from nonFIPS mode components, if you opt for such a mixed configuration, you will not be considered FIPS
140-2 compliant. We recommend that you run all components in FIPS mode in order to be fully FIPS
140-2 compliant.
For FIPS compliance, ESM uses Bouncy Castle Java cryptography, which replaces Mozilla Network
Security Services (NSS). Bouncy Castle enables support of TLS 1.2 in FIPS mode as well as in Default
mode.

What is Suite B?
Suite B is a set of cryptographic algorithms put forth by the National Security Agency (NSA) as part of
the national cryptographic technology. While FIPS 140-2 supports sensitive but unclassified
information, FIPS with Suite B supports both unclassified information and most classified to top secret
information. In addition to AES, Suite B includes cryptographic algorithms for hashing, digital
signatures, and key exchange.

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Note:
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Not all ESM versions support the FIPS with Suite B mode. Refer to the ESM HPE ESM Support
Matrix Document available on the Protect 724 website for supported platforms for FIPS with
Suite B mode.
When the Manager is installed in FIPS with Suite B compliant mode, all components (ArcSight
Console, SmartConnectors, and Logger, if applicable) must be installed in FIPS with Suite B
compliant mode, and the browser used to access ESM must TLS enabled (SSL protocols are not
supported). See "Configure Your Browser for TLS Protocols" on page 44 for details.
Before installing ESM in FIPS with Suite B mode, keep in mind that pre-v4.0 Loggers will not be
able to communicate with a FIPS-enabled ArcSight Manager.

For FIPS cipher suite information, see "Choosing between FIPS Mode or Default Mode" on page 10.

Transport Layer Security (TLS) Configuration
Concepts
TLS configuration involves either server side authentication only or both server side and client side
authentication. Setting up client side authentication is optional.
For TLS version support information and configuring ESM in FIPS mode, see "TLS Support" below .
Since TLS is based on SSL 3.0, we recommend that you have a good understanding of how SSL works.
Read the section “Understanding SSL Authentication” in the ESM Administrator’s Guide for details on
how SSL works.
TLS requires the server to have a public/private key pair and a cryptographic certificate linking the
server's identity to the public key. The certificate should be signed by an entity that the client trusts. The
clients, in turn, should be configured to 'trust' this entity. If the server and clients are controlled by the
same authority then certificates can be created locally (self-signed certificates). Another secure
approach would be to get the certificate signed by an organization that clients are pre-configured to
trust. This involves dealing with one of the many commercial Certification Authorities (CAs).
Refer to the ESM Administrator’s Guide for information on upgrading an existing default mode
installation into FIPS mode.

TLS Support
The version of TLS you must implement depends on ESM/Logger peering, FIPS or non-FIPS
implementation, or use of standalone ESM configurations.
Note that:

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For compliance with the Payment Card Industry Data Security Standard (PCI DSS) 3.2, use TLS 1.2.
This requires ESM peers to also be running ESM 6.11.0 or later, and Logger peers to be running
Logger 6.4 or later
If you are running a standalone ESM implementation (no peering with other Managers or Logger),
use TLS 1.2 for FIPS or non-FIPS configurations.
For ESM releases prior to ESM 6.11.0, instances of ESM/Logger that are peering must use TLS 1.0 or
TLS 1.1 . Note that use of TLS 1.0 means these systems are not PCI DSS 3.2 compliant.
For ESM releases prior to ESM 6.11.0, instances of ESM/Logger that are standalone (non-peering)
must use TLS 1.1.
As of ESM 6.11.0, TLS 1.0, 1.1, and 1.2 are all supported for ESM in FIPS and default (non-FIPS)
modes. The SSL protocols are no longer supported.

Also, the following matrix clarifies TLS support for ESM 6.11.0 systems that are peering with ESM or
Logger:
Peering from ESM 6.11.0 to:
Non-FIPS

FIPS

ESM 6.11.0

TLS 1.2

ESM releases prior to ESM 6.11.0

TLS 1.0*, TLS 1.1

Logger 6.4

TLS 1.2

Logger releases prior to Logger 6.4

TLS 1.0*, TLS 1.1, TLS 1.2

TLS 1.0* , TLS 1.1

*Note that the use of TLS 1.0 is does not comply with PCI DSS 3.2.

Server Side Authentication
The first step in an SSL handshake is when the server (ArcSight Manager) authenticates itself to the
ArcSight Console. This is called server side authentication.
To set up TLS configuration on your ArcSight Manager for server side authentication, you need:
l
l

A key pair in your ArcSight Manager’s keystore.
The ArcSight Manager’s certificate, which incorporates the public key from the key pair located in the
ArcSight Manager’s keystore. By default, this is a self-signed certificate.

Next, you should export the ArcSight Manager’s certificate from its keystore and lastly import this
certificate into the keystore of the clients that will be connecting to this ArcSight Manager.

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Client Side Authentication
SSL 3.0 supports client side authentication, which you can optionally set up as an extra measure of
security. Client side authentication consists of the client authenticating itself to the server. In an SSL
handshake, client side authentication, if set up, takes place after the server (ArcSight Manager) has
authenticated itself to the client. At this point, the server requests the client to authenticate itself.
For the client to authenticate itself to the ArcSight Manager, you should have the following in the
client's keystore:
l

A key pair.

The client’s certificate, which incorporates the client’s public key.

If you plan to use PKCS#11 token such as the Common Access Card, you will be required to import the
token’s certificate into the ArcSight Manager’s FIPS truststore as the token is a client to the ArcSight
Manager.
For detailed procedures on each of the steps mentioned above, refer to the section “Establising SSL
Client Authentication” in the ESM Administrator’s Guide.

Exporting the Manager’s Certificate to Clients
This topic does not apply to ArcSight Console, which automatically imports the certificate. You are
required to have this exported certificate available when installing clients that connect to this, such as
Connectors. When installing the certificate, you import it into the clients’ keystore. Importing the
ArcSight Manager’s certificate allows the clients to trust the ArcSight Manager.
To export the Manager’s certificate, run the following command from the ArcSight Manager’s
/opt/arcsight/manager/bin directory:
./arcsight keytool -exportcert -store managerkeys -alias mykey -file

Note: The -file specifies the absolute path to the location where you want the exported ArcSight
Manager’s certificate to be placed. If you do not specify the absolute path the file will be exported
to the /opt/arcsight/manager directory by default.
For example, to export the ArcSight Manager’s certificate to the/opt/arcsight/manager directory,
run:
./arcsight keytool -exportcert -store managerkeys -alias mykey -file
manager.cer

This will export the ManagerCert.cer file, the ArcSight Manager’s certificate, in the
/opt/arcsight/manager directory.

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Many utility functions for the Manager (for example, arcsight archive or arcsight
managerinventory) are clients for the Manager. In FIPS mode, the Manager certificate is not
automatically imported. In order to use the utilities, import the certificate by running:
./arcsight keytool -importcert -store clientcerts -alias -file

Using PKCS#11 Token With a FIPS Mode Setup
To use a PKCS#11 Token, such as the ActivClient’s Common Access Card (CAC) or 90Meter, follow the
steps in "Setting Up to Use a PKCS#11 Provider " on page 68.

Installing ArcSight Console in FIPS Mode
Note: If you would like to set up client-side authentication on the ArcSight Console, refer to the
Administrator’s Guide for detailed steps to do so.
If you are using FIPS mode, you cannot use the ArcSight Console on a Mac.
Typically, ArcSight Console is deployed on several perimeter machines located outside the firewall which
protects the ArcSight Manager.
Refer to the ESM Product Lifecycle document available on the Protect 724 website
(https://www.protect724.hpe.com) for details on supported platforms for the ArcSight Console.
This section tells you how to install the ArcSight Console in FIPS mode only. For details on installing the
ArcSight Console in default mode, refer to the “Installing ArcSight Console” chapter, earlier in this
guide.
In order for an ArcSight Console to communicate with a FIPS enabled ArcSight Manager, the ArcSight
Console must trust the ArcSight Manager. This trust is established by importing the ArcSight
Manager’s certificate into the ArcSight Console’s keystore. After you configure the ArcSight Console
for FIPS, it will automatically import the ArcSight Manager’s certificate the first time you start it. Note
that if there is a certificate resident in the keystore, no import will occur.
To install the ArcSight Console in FIPS mode:
1. Run the self-extracting archive file that is appropriate for your target platform.
2. Follow the prompts in the wizard screens. Refer to “Installing ArcSight Console” chapter for details
on each screen.
3. Select No, I do not want to transfer the settings in the following screen and click Next.
4. Next, you will see the following screen:
Select Run console in FIPS mode and click Next.

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5. You will be reminded that once you select the FIPS mode, you will not be able to revert to the
default mode. Click Yes.
6. You will be prompted to select a cipher suite. Select the type of FIPS the ArcSight Manager uses
and click Next.
7. Next you will be prompted for the ArcSight Manager’s hostname and port. The ArcSight Manager
hostname must be the same (short name, fully qualified domain name, or IP address) as the
Common Name (CN) you used when you created the ArcSight Manager key pair.
8. Follow the prompts in the next few wizard screens (refer to the “Installing ArcSight Console”
chapter, earlier in this guide for details on any screen) until you get to the screen where you have to
select the authentication option.
Select Password Based or SSL Client Based Authentication, which also must be the option that
you had set on the ArcSight Manager when installing it.
9. If you are using SSL client-based authentication and if you plan to use a PKCS#11 token with the
ArcSight Console, select PKCS#11 Token option in the following screen. If you are using different
authentication, you do not see this screen and you can skip this step.
Enter the path or browse to the PKCS#11 library.
By default, the PKCS#11 library is located in the following directory:
On 64-bit Windows:
C:\Program Files (x86)\ActivIdentity\ActivClient\acpkcs211.dll

Or, for ActivClient 7.1 and later, also on 64-bit Windows:
C:\Program Files (x86)\HID Global\ActivIdentity\ActivClient\acpkcs211.dll

These are both the 32-bit version of the ActivClient library.
If you do not plan to use a PKCS#11 token with the ArcSight Console, select Client Key Store, you
will see a message reminding you to set up the client certificate after the installation completes.
Alternatively, 90Meter is available at:
C:\Program Files\90meter\CACPIVMD\pkcs11\x86\litpkcs11.dll

After completing the Configuration Wizard, follow the procedure in the topic “Setting up ClientSide Authentication,” in the “Configuration Changes Related to FIPS” appendix of the ESM
Administrator’s Guide.
10. Follow the prompts in the next few wizard screens to complete the ArcSight Console installation.
Refer to the “Installing ArcSight Console” chapter, earlier in this guide, for details on any screen.
When you start the ArcSight Console, you should see a message saying that the ArcSight Console is
being started in FIPS mode.

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Connecting a Default Mode ArcSight Console to a
FIPS 140-2 ArcSight Manager
You can connect a default mode Console to a FIPS 140-2 Manager with no additional configuration.
Note: You cannot connect a default mode ArcSight Console to an ArcSight Manager using FIPS
Suite B.

Connecting a FIPS ArcSight Console to FIPS Enabled
ArcSight Managers
This procedure should be automatic for multiple ArcSight Managers. Just make sure that each ArcSight
Manager certificate has a unique Common Name (CN) so that it’s CN does not conflict with the CN of
any existing certificate in the ArcSight Console’s keystore.
If you need to import an ArcSight Manager’s certificate into the ArcSight Console’s keystore manually,
refer to the ESM Administrator’s Guide for details on the procedure.

Installing SmartConnectors in FIPS Mode
When the ArcSight Manager is installed in FIPS mode, the SmartConnectors must also be installed in
FIPS mode. When you run the SmartConnector installation, (see the SmartConnector documentation)
select Enable FIPS Mode. Then continue until you see the screen that offers you the choice to
Continue or Exit. Select Exit and click Next. On the next screen, click Done. You have to import the
ArcSight Manager's certificate to allow the connector to trust the ArcSight Manager before adding a
new connector. See the SmartConnector documentation for the specific SmartConnector you are
installing for details. Also, for details on FIPS mode settings for SmartConnectors, see Configuring FIPS
and Non-FIPS Compliant Modes for ESM and SmartConnectors, available on Protect 724 at
https://www.protect724.hpe.com/docs/DOC-14956.
To import the Manager's certificate, run the following command from the connector's /current/bin directory:
l

For Linux: cd /current/jre/bin> and then run:
./keytool -J-Djava.security.egd=file:/dev/urandom -importcert -file
-keystore /current/user/agent/fips/bcfips_ks -storepass changeit -storetype
BCFKS -providername BCFIPS -providerclass

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org.bouncycastle.jcajce.provider.BouncyCastleFipsProvider -providerpath
/current/lib/agent/fips/bc-fips-1.0.0.jar -alias "myalias"
l

For WIN 64-Bit: cd \current\jre\bin> and then run:
keytool -importcert -file \current\manager.cert -keystore
\current\user\agent\fips\bcfips_ks -storepass changeit storetype BCFKS -providername BCFIPS -providerclass
org.bouncycastle.jcajce.provider.BouncyCastleFipsProvider -providerpath
\current\lib\agent\fips\bc-fips-1.0.0.jar -alias "myalias"

Enter changeit for the password when prompted. That was the default password. If you changed it to
something else, enter that password.
Run /current/bin/runagentsetup -i console to resume your connector
setup. You can skip -i console to run this setup in GUI mode, but this documentation explains the
procedure for running in console (command line) mode.
1. Select Add a Connector and press Enter.
2. Select the connector to configure and press Enter to continue.
3. For each of the parameters you are shown next, you can either change the value or accept the
default value. Continue until you get to the Type of Destination parameters.
4. Select ArcSight Manager (encrypted) as the type of destination and press Enter.
5. Under Destination Parameters, or each of the parameters you are shown next, you can either
change the value or accept the default value. When you get to them, enter the Manager Hostname
and login credentials.
6. For the FIPS Cipher Suites parameter, choose from:
l FIPS Default
l

FIPS with Suite B 128 bits

FIPS with Suite B 192 bits
Press Enter to continue.
7. Enter the connector details such as the name and location, which can be any values you want.
l

8. Decide whether to install the connector as a service or leave it as a standalone application and press
Enter to Continue.
9. Exit the connector configuration wizard.
For more information on installing SmartConnectors in FIPS mode see Installing FIPS-Compliant
SmartConnectors. It is used in conjunction with the individual device SmartConnector configuration
guides for your device.

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Configure Event Broker Access - FIPS Mode (Server
Authentication Only) (Optional)
You can configure access to the Event Broker during the ESM installation but can perform specific
Event Broker configuration for FIPS mode only after the installation is complete. This configuration is
required only if ESM and Event Broker are in FIPS mode. The only FIPS mode supported for integration
of ESM and Event Broker is FIPS 140-2.

To configure ESM access to the Event Broker in FIPS Mode:
1. Log in as user arcsight, and stop the Manager:
/etc/init.d/arcsight_services stop manager

2. Log onto the Event Broker machine and copy the certificate from the following location:
/opt/arcsight/kubernetes/ssl/ca.crt

into a location on the ESM machine.
3. Use the arcsight keytool command to import the root CA certificate into the ESM's client
truststore:
bin/arcsight keytool -store clientcerts -importcert -file -alias

4. As user arcsight , start the managersetup wizard by running the following command from the
/opt/arcsight/manager/bin directory:
./arcsight managersetup -i console

For details about running the Manager Configuration Wizard (managersetup), see "Using the
Configuration Wizard" in the ESM Administrator's Guide.
5. Continue through the wizard until you encounter the Event Broker setup. Select Yes to set up the
connection, and specify:
a. Host: Port(s): Enter the host (hostname or IP address) and port information for the nodes in
the Event Broker. Include the host and port information of all the nodes in a multiple node
environment not just the Master node. This is a comma-separated list, for example:
:,:. Note that Event Broker can only accept IPV4 connections from
ESM.
b. Topic to read from: Specify the topic in the Event Broker you want to read from. This will
determine the data source. See the chapter "Managing Event Broker Topics", in the Event
Broker Administrator's Guide.
c. Path to the Event Broker root cert: Do not enter a value in this field. You have already
imported the certificate in step 3.
6. To verify that the configuration is complete, click Next and verify that the configuration flows
through with no errors.

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7. Continue to advance through the wizard and complete the configuration.
8. When you have completed the configuration, restart the Manager by running the following as user
arcsight:
/etc/init.d/arcsight_services start manager

9. To verify that the connection to the Event Broker is working, look for Event Broker service
is initialized in the server.std.log.

Setting Up SSL Client-Side Authentication Between
Event Broker and ESM - FIPS Mode
Before setting up client-side authentication with Event Broker, you must import the Event Broker root
certificate into the ESM truststore to enable the SSL handshake between the Event Broker and ESM.
The only FIPS mode supported for integration of ESM and Event Broker is FIPS 140-2.

To import the Event Broker root certificate into an ESM machine:

To enable client-side authentication between the Event Broker and ESM for FIPS mode:
IMPORTANT: All the steps in this procedure must be completed for client-side
authorization to work. Be sure to perform all steps.
1. Verify that Event Broker is functional, and has client authentication set up.
2. As user arcsight, stop the Manager:
/etc/init.d/arcsight_services stop manager

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3. If /opt/arcsight/manager/config/client.properties does not exist, create it using an
editor of your choice.
4. Generate the keypair and certificate signing request (.csr) file. When generating the keypair, enter
the fully qualified domain name of the manager host as the common name (CN) for the certificate.
Run these commands:
/opt/arcsight/manager/bin/arcsight keytool -store clientkeys -genkeypair –
dname "cn=, ou=, o=, c=" -keyalg rsa -keysize
2048 –alias ebkey -startdate -1d -validity 366
/opt/arcsight/manager/bin/arcsight keytool -certreq -store clientkeys alias ebkey -file ebkey.csr

where ebkey.csr is the output file where the csr is stored.
5. Sign the .csr with the Event Broker root certificate. The Event Broker root certificate is on the Event
Broker machine under /opt/arcsight/kubernetes/ssl and is called ca.crt and the key is
called ca.key. For example, the following command can be run either on the Event Broker machine
or on a different machine with a functional openssl as long as you have the ca.crt and ca.key:
openssl x509 -req -CA -CAkey in -out -days 3650 -CAcreateserial -sha256

For example:
openssl x509 -req -CA /tmp/ca.crt -CAkey /tmp/ca.key -in /tmp/ebkey.csr out /tmp/ebkey.crt -days 3650 -CAcreateserial -sha256

6. On the ESM machine, import the signed certificate (the -out parameter in the above openssl
command) by running this command:
/opt/arcsight/manager/bin/arcsight keytool -store clientkeys -alias ebkey
-importcert -file
-trustcacerts

For example:
/opt/arcsight/manager/bin/arcsight keytool -store clientkeys -alias ebkey
-importcert -file ebkey.crt -trustcacerts

7. To verify that the configuration is complete, and the connection to Event Broker can be made
successfully, run managersetup to verify that the configuration flows through with no errors.
8. Start the Manager:
/etc/init.d/arcsight_services start manager

How Do I Know if My Installation is FIPS Enabled?
To verify whether your existing installation has been installed in FIPS mode or default mode, check the
fips.enabled property in the component’s property file located as follows:

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/opt/arcsight/manager/config/server.properties for the ArcSight Manager

/current/config/console.properties for the ArcSight Console

If FIPS mode is enabled, the property should be set to fips.enabled=true. If the component is
running in default mode, the property will be set to false.
Also, when the Console starts in FIPS mode, there is a message indicating that in console.log; when a
Manager starts in FIPS mode there is a message to that effect in server.std.log.

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Appendix E: Event Broker Best Practices
This appendix contains best practices information in reference to Event Broker working with ESM. For
specific information on configuration and property settings for the Event Broker, see the Event Broker
Administrator's Guide for details.
l

Create a separate topic on the Event Broker for connectors to write binary events to and for ESM to
consume from them. This topic should have a minimum of 5 partitions; ESM will automatically adjust
the number of consumers from ESM side to match the number of partitions. See the chapter
"Managing Event Broker Topics" in the Event Broker Administrator's Guide.
Do not send both binary and CEF events to the same topic. Always use a dedicated topic on the
Event Broker for each type of event.
Configure the retention policy settings for time and space retention on the Event Broker after taking
into consideration the amount of data expected to be consumed by ESM. This is important to
consider because if the amount of data in a topic is more than ESM can consume before the Event
Broker retention policy activates, this could result in deletion of the portion of the topic that is as yet
unread by ESM. Refer to the Event Broker Administrator's Guide for information about configuring
retention policy on the Event Broker.
Certificates used with Event Broker, both for TLS and Client Authentication, are read once during
ESM start up. To add or change certificates after ESM has started, make the changes and then restart
ESM.
Either start Event Broker and configure ESM's binary topic before starting ESM, or do it soon after
starting ESM. When you start ESM after configuring it to use Event Broker, ESM will try to connect
every few minutes to the Event Broker until successful using the configuration and certificates that
were read at ESM start up. After four hours, ESM will assume Event Broker probably will not be
available in the near future, and ESM will only try to connect to it every two hours.

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Appendix F: Locales and Encodings
ESM supports various languages: English, Japanese, Traditional Chinese, Simplified Chinese, French,
Russian, and Korean. Setting the Locale for any of these languages ensures that you get the
appropriate environment in terms of language settings, number format, date/time format, timezone
settings, and Daylight Saving Time setting for that country or language. This document describes the
updates to be taken into consideration when configuring ESM for a supported language.

Locale and Encoding Terminology
Character Set
A character set is a collection of characters that have been grouped together for a particular purpose.
An example of a character set is the English alphabet.

Code Point
Each character value within a code set is referred to as a code point.

Code Set
Each character in a character set is assigned a unique value. Collectively, these values are known as a
code set.

Encoding
Encoding specifies how each character's code point is stored in memory or disk files.

Internationalization
Internationalization is the process of designing an application so that it can be adapted to various
languages and regions without further engineering changes.

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Locale
Locale refers to the region where you are running ArcSight ESM. A locale can include language, number
format, date-time format, and other settings.

Localization
Localization is the process of adding language specific files to an internationalized application so that
the application supports that language.

Region Code
Currently, the region code standard that is used is ISO 3166-2. Previous versions of ESM used the FIPS
10-4 region-code standard, which is no longer supported. As a result, there is a change in the way
region is represented in the geographical information for IP Addresses. For example, ESM 6.9.1 and
earlier would report 54 as the region code for the IP address 176.62.127.255. In later releases, it is
reported as OMS.

Unicode
Unicode is a universal character set that assigns a unique code point to characters from all major
languages of the world.

UTF-8
The version of Unicode supported by ESM.

Before You Install a Localized Version of ESM
Note: The ArcSight Manager and Console should be configured with the same locale.
By default, all communication between ArcSight components is done using UTF-8 character encoding.
Even though ESM supports only UTF-8 internally, if your Connector receives events in UTF-16, for
example, the events are still stored correctly since these events get converted to UTF-8 by the
Connector before they are passed on to the Manager.

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ArcSight Console and Manager
For best results, install the ArcSight Console on an operating system that is set to the same locale as the
Manager. During startup, the ArcSight Console and the Manager automatically detect and use the
locale from the operating system.

ArcSight SmartConnectors
If a device is configured to use a language-specific encoding (not Unicode), the Connector receiving
events from this device should be configured to use the same encoding as the device.

Setting the Encoding for Selected SmartConnectors
For some connectors you can set the encoding to a character set corresponding to your Locale. Check
the SmartConnector Configuration Guide for that connector for instructions on configuring encodings.
Such connectors support all character sets supported by Java.
Change the encoding to match the log files' encoding only if the log files use an encoding other
than the default.
Connectors that do not specifically support an encoding specification use the default encoding of the
operating system on which they reside.

Localizing Date Formats
If your connector receives logs that contain timestamps or date formats in a non-English language or
locale (for example, "mai 24, 2015 12:56:07.615" where "mai" is German for May), configure the
agent.parser.locale.name property in the agent.properties file. This file is located in the
/current/user/agent directory.
Set the agent.parser.locale.name property to the value that corresponds to the Connector's
locale. By default, this property is set to en_US. Refer to the table in "List of Possible Values" below for
possible values for this property.

List of Possible Values
agent.parser.locale.name Values
The table below lists the possible values for this property.

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Values

Language

Arabic

ar_AE

Arabic

United Arab
Emirates

ar_BH

Arabic

Bahrain

ar_DZ

Arabic

Algeria

ar_EG

Arabic

Egypt

ar_IQ

Arabic

Iraq

ar_JO

Arabic

Jordan

ar_KW

Arabic

Kuwait

ar_LB

Arabic

Lebanon

ar_LY

Arabic

Libya

ar_MA

Arabic

Morocco

ar_OM

Arabic

Oman

ar_QA

Arabic

Qatar

ar_SA

Arabic

Saudi Arabia

ar_SD

Arabic

Sudan

ar_SY

Arabic

Syria

ar_TN

Arabic

Tunisia

ar_YE

Arabic

Yemen

Belarusian

be_BY

Belarusian

Bulgarian

bg_BG

Bulgarian

Catalan

ca_ES

Catalan

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Country

Variant

Belarus

Bulgaria

Spain

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Values

Language

Czech

cs_CZ

Czech

Danish

da_DK

Danish

German

de_AT

German

Austria

de_CH

German

Switzerland

de_DE

German

Germany

de_LU

German

Luxembourg

Greek

el_GR

Greek

English

en_AU

English

Australia

en_CA

English

Canada

en_GB

English

United Kingdom

en_IE

English

Ireland

en_IN

English

India

en_NZ

English

New Zealand

en_US

English

United States

en_ZA

English

South Africa

Spanish

es_AR

Spanish

Argentina

es_BO

Spanish

Bolivia

es_CL

Spanish

Chile

es_CO

Spanish

Columbia

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Country

Variant

Czech Republic

Denmark

Greece

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Values

Language

Country

es_CR

Spanish

Costa Rica

es_DO

Spanish

Dominican
Republic

es_EC

Spanish

Ecuador

es_ES

Spanish

Spain

es_GT

Spanish

Guatemala

es_HN

Spanish

Honduras

es_MX

Spanish

Mexico

es_NI

Spanish

Nicaragua

es_PA

Spanish

Panama

es_PE

Spanish

Peru

es_PR

Spanish

Puerto Rico

es_PY

Spanish

Paraguay

es_SV

Spanish

El Salvador

es_UY

Spanish

Uruguay

es_VE

Spanish

Venezuela

Estonian

et_EE

Estonian

Finnish

fi_FI

Finnish

French

fr_BE

French

Belgium

fr_CA

French

Canada

fr_CH

French

Switzerland

fr_FR

French

France

HPE ESM 6.11.0

Variant

Estonia

Finland

Page 95 of 100

ESM Installation Guide
Appendix F: Locales and Encodings

Values

Language

Country

fr_LU

French

Luxembourg

hi_IN

Hindi

India

Croatian

hr_HR

Croatian

Hungarian

hu_HU

Hungarian

Icelandic

is_IS

Icelandic

Italian

it_CH

Italian

Switzerland

it_IT

Italian

Italy

Hebrew

iw_IL

Hebrew

Japanese

ja_JP

Japanese

Korean

ko_KR

Korean

Lithuanian

lt_LT

Lithuanian

Latvian

lv_LV

Latvian

Macedonian

mk_MK

Macedonian

Dutch

nl_BE

Dutch

HPE ESM 6.11.0

Variant

Croatia

Hungary

Iceland

Israel

Japan

Korea

Lithuania

Latvia

Macedonia

Belgium

Page 96 of 100

ESM Installation Guide
Appendix F: Locales and Encodings

Values

Language

Country

nl_NL

Dutch

Netherlands

Norwegian

no_NO

Norwegian

Norway

no_NO_NY

Norwegian

Norway

Polish

pl_PL

Polish

Portuguese

pt_BR

Portuguese

Brazil

pt_PT

Portuguese

Portugal

Romanian

ro_RO

Romanian

Russian

ru_RU

Russian

Slovak

sk_SK

Slovak

Slovanian

sl_SI

Slovanian

Albanian

sq_AL

Albanian

Swedish

sv_SE

Swedish

Thai

th_TH

Thai

Thailand

th_TH_TH

Thai

Thailand

HPE ESM 6.11.0

Variant

Nynorsk

Poland

Romania

Russia

Slovakia

Slovania

Albania

Sweden

TH (Numbers have
Thai digits instead
of Arabic digits.)

Page 97 of 100

ESM Installation Guide
Appendix F: Locales and Encodings

Values

Language

Country

Turkish

tr_TR

Turkish

Ukranian

uk_UA

Ukranian

Vietnamese

vi_VN

Vietnamese

Chinese

zh_CN

Chinese

China

zh_HK

Chinese

Hong Kong

zh_TW

Chinese

Taiwan

Variant

Turkey

Ukraine

Vietnam

Key-Value Parsers for Localized Devices
Some localized devices not only send localized values but also localized keys in event messages. In such
a case, additional processing may be needed to translate the keys to English for the event messages to
be properly parsed. For example, assume that the content of a key-value parser is:
event.destinationUserName=User
...and the received event message is:
User=
...where

is Korean for KIM.

In that case, the parser as it is works fine since double byte is supported already.
If the received event message is:

...where

is Korean for User, then additional mapping is needed to translate

to User.

If you encounter a need for a localized device, please contact Customer Support using the HPE SSO
website.

HPE ESM 6.11.0

Page 98 of 100

ESM Installation Guide
Appendix G: Restore Appliance Factory Settings

Appendix G: Restore Appliance Factory
Settings
You can restore the appliance to its original factory settings using the built-in System Restore utility.
CAUTION: Factory reset irrevocably deletes all event and configuration data.
Use the following procedure to restore the appliance to its original, factory settings:
1. Attach a keyboard, monitor, and mouse directly to the appliance and open an operating system
console session.
2. Reboot the appliance.
3. After a few minutes, when the Linux boot menu appears, use the down arrow key to select System
Restore from the menu that appears, then press Enter.
System Restore automatically detects and displays the archive image.
The image is named following this pattern:
YYYY-MM-DD__.ari

where YYYY-MM-DD is the date, is the appliance model, and is the build
number of the image being restored. If you encounter any issues with the image, contact Customer
Support.
4. Press F10 (VERIFY) to check the archive for damage before performing the restore.
5. Press F1 (AUTOSELECT) to automatically map the source image.
6. Press F2 (RESTORE) to begin the restore process.
CAUTION: Do not interrupt or power-down the appliance during the restore process.
Interrupting the restore process may force the system into a state from which it cannot be
recovered.
7. When the restore process is completed, press F12 to reboot the appliance.

HPE ESM 6.11.0

Page 99 of 100

Send Documentation Feedback
If you have comments about this document, you can contact the documentation team by email. If an
email client is configured on this system, click the link above and an email window opens with the
following information in the subject line:
Feedback on ESM Installation Guide (ESM 6.11.0)
Just add your feedback to the email and click send.
If no email client is available, copy the information above to a new message in a web mail client, and send
your feedback to arc-doc@hpe.com.
We appreciate your feedback!

HPE ESM 6.11.0

Page 100 of 100

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HPE Security ArcSight ESM Installation Guide Install 6.11.0

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