FG Manual Admin
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Table of Contents Items.............................................................................................................. 1 Edit All Items ............................................................................................................................1 Add Multiple New Items ...........................................................................................................2 Add a Single New Item .............................................................................................................3 New Items ................................................................................................................................4 Fast Edit ...................................................................................................................................5 Assign Sorting No. ....................................................................................................................6 Category ..................................................................................................................................7 Color ........................................................................................................................................8 Size..........................................................................................................................................9 Pack.......................................................................................................................................10 Fabric ....................................................................................................................................11 Made In ..................................................................................................................................12 Other/Default .........................................................................................................................13 Orders .......................................................................................................... 14 New Orders ...................................................................................................................... 15-17 Confirmed ..............................................................................................................................18 Partially Shipped ....................................................................................................................19 Shipped Orders ......................................................................................................................19 Back Ordered .........................................................................................................................20 Cancelled by Buyer ................................................................................................................20 Cancelled by Vendor ...............................................................................................................21 Returned ................................................................................................................................21 View Temp Orders ..................................................................................................................22 Order Statistics ......................................................................................................................22 Feedbacks ................................................................................................... 23 My Rating...............................................................................................................................23 Leave Feedbacks ...................................................................................................................24 View Feedbacks .....................................................................................................................24 Messages .................................................................................................... 25 Inbox ......................................................................................................................................25 Outbox ...................................................................................................................................25 New Message ........................................................................................................................26 Page | i Table of Contents Marketing Tools .......................................................................................... 27 Make a Catalogue ..................................................................................................................27 Send a Catalogue ...................................................................................................................28 Apply to FG Catalogue ............................................................................................................29 Discounts ...............................................................................................................................30 Today’s Deal ..........................................................................................................................31 Order Statistics ......................................................................................................................32 Best Sellings ..........................................................................................................................32 Items in Your Store .................................................................................................................33 Store Visit History ...................................................................................................................33 Customers ................................................................................................... 34 All Customers .........................................................................................................................34 Add New Customer ................................................................................................................34 Administration ............................................................................................ 35 Company Information .............................................................................................................35 Admin Account .......................................................................................................................36 Login History ..........................................................................................................................37 Setting ...................................................................................................................................37 Payment Methods ..................................................................................................................38 Shipment Methods .................................................................................................................38 Return Policy ..........................................................................................................................39 FAQ ........................................................................................................................................39 Product Note to Buyer ............................................................................................................40 Social Network .......................................................................................................................40 Show Schedule ......................................................................................................................41 Min Order Policy .....................................................................................................................41 Size Charts .............................................................................................................................42 Image Download ....................................................................................................................43 Page | ii Items Edit All Items Items > Item Manager > Edit All Items 1. Move your mouse to Items and then click on Edit All Items. 2. Items will be categorized in two groups: a. ACTIVE ITEMS: List of items that are currently being sold on the website, viewable by buyers. b. INACTIVE ITEMS/PURGE ALL: List of items that are not visible to buyers and/or are waiting to be edited. Click on desired item. Page will change 3. Make necessary changes and be sure to click SAVE. a. Sections with * must be filled in for the changes to be saved. Tips: • To change main picture or order of images, simply change the order number found below each image. • allows you to add a new item. • Search tool allows you to search for a specific item. Page | 1 Add Multiple New Items Items > Item Manager > Add New Items 1. To add multiple new items, click on Add New Items. 2. Select category to upload items. 3. Click on Select Images and browse to find your images. a. Select multiple images at once by dragging your cursor instead of clicking one by one. 4. Make sure that the checkboxes next to Style No. are checked. 5. Click Add and wait for the message stating that images were saved. Page | 2 Add a Single New Item Items > Item Manager > Add A New Item 1. To add a single new item, click on Add a New Item. 2. Fill out Information, Color, and Images. 3. Click SAVE and preview your images. a. This option also allows you to input information for the item on the same page. Tip: Newly added items will appear in New Items in Fast Edit, where you will be able to edit multiple items at once. Page | 3 New Items Items > Item Manager > New Items 1. To view recently created items, click on New Items. 2. You can change item information and images by clicking Edit Detail. Tip: Items marked with * are required. Page | 4 Fast Edit Items > Item Manager > Fast Edit 1. To edit multiple items at once in selected categories, use Fast Edit. 2. Select a category in the upper right corner. 3. You can change item information and images by clicking Edit Detail. Tip: You can filter ACTIVE vs. INACTIVE items. Page | 5 Assign Sorting No. Items > Item Manager > Assign Sorting No. 1. Go to Administration > Setting and select Sort Products by Last Update Date. 2. Go to Items > Assign Sorting No. 3. There is a preset default sorting number for all your items. This allows the items to sort by creation date, activation date, etc. 4. If left at default number, items will sort automatically. Tip: Sorting numbers dictate the order in which items will appear. Page | 6 Category Items > Basic Setup > Category 1. 2. 3. 4. 5. To view the Categories for your inventory, go to Category under Basic Setup. To add categories, click on (located on the right side of the page). Type in the Category Name. Select the Master Category. Change the Sorting Number to a number that is not being used by any other category and click SAVE. Tips: • If default settings are selected for a category, the same setting will apply to all items inserted into the same category. • You must select a Body Size for all categories whose Master Category is Women. No other Master Categories require Body Size. Page | 7 Color Items > Basic Setup > Color 1. To add Colors to your inventory, go to Color under Basic Setup. 2. Click on (located on the right side of the page). 3. Type in the Color Name and attach Color Image if desired. Picture size must be 100px x 100px. 4. For any prints, enter the dominant Color Name or the name of the pattern (i.e. leopard, floral, etc). 5. Check the Active checkbox and click SAVE. Tip: Active colors will appear in dark grey, inactive colors will appear light grey. Page | 8 Size Items > Basic Setup > Size To add Sizes to your inventory, go to Size under Basic Setup. Click on (located on the right side of the page). Type in Size Name (i.e. REGULAR, SML, SIZE 1, LADIES, etc). Enter each Size in each box starting from S1 (i.e. for size group SML, enter S in S1, M in S2, and L in S3. Spaces cannot be skipped). a. For “One Size” items, enter “OS” in S1. 5. Check the Active checkbox and click SAVE. 1. 2. 3. 4. Tip: All size combinations must be saved separately. Page | 9 Pack Items > Basic Setup > Pack To add Packs to your inventory, go to Pack under Basic Setup. Click on (located on the right side of the page). Type in name of Pack (i.e. REGULAR, 2/2/2, 2/2/1, 3/2/1, etc). Enter the number of each size under each box starting from P1 (i.e. for Pack 2/2/2, enter 2 in P1, 2 in P2, 2 in P3. Spaces cannot be skipped). 5. Check the Active checkbox and click SAVE. 1. 2. 3. 4. Tip: All pack combinations must be saved separately. Page | 10 Fabric Items > Basic Setup > Fabric 1. 2. 3. 4. To add Fabric Descriptions to your inventory, go to Fabric under Basic Setup. Click on (located on the right side of the page). Type in Fabric Description. Check the Active checkbox and click SAVE. Tip: Active must be checked to be able to select fabric when editing. Page | 11 Made In Items > Basic Setups > Made in 1. To include your products’ country of manufacture, click on Items and then go to Made In, under Basic Setups. 2. Click on (located on the right side of the page). 3. Type in Made In Country. 4. Check the Active checkbox and click SAVE. Page | 12 Other / Default Items > Basic Setups > Other/Default 1. To set Defaults for your inventory items, click on Items and then go to Other/Default under Basic Setups. 2. Select Default Inventory Status from dropdown. 3. Select Default Label from dropdown. 4. Click Save. Page | 13 ORDERS Orders Orders > All Orders • In All Orders, you can: o See all new, confirmed, shipped, and back orders. o Filter orders by date and company name, and sort by various options. o Add an order by vendor. o Click on a PO number to view order details. o Click on a company’s name to view history and rating. Tips: • Manually enter a new order. • [+] View Statistics you can view order statistics. • Send customer’s credit card authorization form and Email. • Report a fraudulent buyer • Be cautious of the buyer’s credit information. Page | 14 New Orders Orders > New Orders Click on PO and review order details: 1. To view credit card information, enter the password that was set by management to access this information. 2. Credit card authorization forms and messages can be directly sent from the Orders List page. Back Order/Out of Stock: If items are back ordered or out of stock, click on the checkbox for the item and click on the blue Out Of Stock or Back Order button. Doing so will automatically update the total amount. Page | 15 Adding Items: If a customer would like you to add another item to their order: 1. Search for the item at the bottom of the page. 2. Enter the style number and select it. 3. Add the number of pieces for each size. 4. Click Add Item. The added item should appear along with the previously ordered items. 5. Input the shipping and handling amount in Shipping and Handling Fee and click RECALCULATE & UPDATE. Send Confirm Email: After all necessary changes and additions have been made, change the Order Status to Confirmed Orders and click MOVE and EMAIL. This will send a copy of the PO to the customer with all changes made. The order will move from NEW down to CONFIRMED. Page | 16 Change Order Status: 1. The status of each order can be changed by selecting Status on the dropdown menu above each PO or on the All Orders page 2. Select the checkboxes next to each order you want to move. 3. Select the new Status on the dropdown menu under MOVE TO (located on the right side of the page). Page | 17 Confirmed Orders > Confirmed 1. Confirmed Orders are orders that are ready to be shipped out. 2. Select an order and enter Tracking Number and Invoice Number on the Order Details page. 3. Click Save Invoice and Tracking Number. 4. Enter Shipping Amount and press RECALCULATE & UPDATE. 5. Change Order Status to Fully Shipped Orders and click MOVE and EMAIL. The order will then move down to Shipped Orders. Page | 18 Partially Shipped Orders > Partially Shipped If you must make a partial shipment for any reason (i.e. items out of stock), change the Order Status to Partially Shipped for your records. Shipped Orders Orders > Shipped Orders 1. The status of each order can be changed by selecting Status on the dropdown menu above each PO or on the All Orders page 2. Select the checkboxes next to each order you want to move. 3. Select the new Status on the dropdown menu under MOVE TO (located on the right side of the page). Page | 19 Back Ordered Orders > Back Ordered If an order contains back ordered items: 1. Select the items. 2. Click Back Order. 3. The item’s status will state Back Ordered, and the quantity will change to 0. 4. The back ordered PO will appear under Orders > Back Ordered under the same PO number with the letters BO at the end of the number. Cancelled by Buyer Orders > Cancelled by Buyer 1. If a buyer cancels an order, change the Status to Cancelled by Buyer. 2. Click either MOVE or MOVE and EMAIL (MOVE and EMAIL will send an email to the customer) to confirm. Page | 20 Cancelled by Vendor Orders > Cancelled by Vendor 1. If you need to cancel an order, change the Status to Cancelled by Vendor. 2. Click either MOVE or MOVE and EMAIL (MOVE and EMAIL will send an email to the customer) to confirm. Returned Orders > Returned If a customer returns an order, change the PO’s Order Status to Returned for your records. Page | 21 View Temp Orders Orders > Temp Orders > View Temp Orders Temp Orders are orders have that not been placed. It is a list of items that a buyer has placed into their cart. Filter the list by Date or by Name of Company. Order Statistics Orders > Order Statistics > Order Statistics In Order Statistics, you can see a graph of ordered items and order amounts in $. Select Dates and Categories to filter data, including by Style Number. Page | 22 FEEDBACKS My Rating Feedbacks > My Rating See all Ratings buyers have left for your company. To hide Ratings that you have left for buyers, go to Administration > Setting > Show Feedback, select No, and click SAVE. Page | 23 Leave Feedbacks Feedbacks > Leave Feedbacks 1. Search for buyers by Date, PO Number, or Buyer Name, or by manually selecting from the list. 2. Select the number of Stars you would like to leave for the buyer by moving your cursor over the stars. 3. Enter your Comment and click SUBMIT at the bottom-right of the page. View Feedbacks Left Feedbacks > View Feedbacks Left See all feedback you have left for past transactions. Page | 24 MESSAGES Inbox Message > Inbox View all received messages. Outbox Message > Outbox View all sent messages. Page | 25 Write a New Message Message > Write a New Compose a new message. 1. To: Select type of recipient: Retailer, Vendor, or FashionGo. 2. Title: Select a topic from the dropdown menu, or enter your own. 3. Compose your message, and hit SEND. Page | 26 MARKETING TOOLS Make a Catalogue Marketing Tools > Catalogue > Make a Catalogue This feature allows vendors to send e-catalogues to customers on FashionGo.net. Types of Catalogues: • The FG Catalogue is sent to all registered and active customers. For this catalogue, you may select four styles. • You may also send a catalogue to individual customers by email address. For this catalogue, you may select up to twelve styles. Create Catalogue: 1. Search by Category, Period, or Style No. to select items from your inventory. 2. Check up to twelve items (can be from a combination of different categories if desired). 3. Click ADD CHECKED. 4. Name your catalogue and SAVE. You may also Preview the catalogue. Page | 27 Send a Catalogue Marketing Tools > Catalogue > Send a Catalogue 1. Enter the Email Addresses you wish to send to. 2. Enter Subject and Contents (optional) as well. 3. Attach desired Catalogue and click on Send Catalogue. Page | 28 Apply to FG Catalogue Marketing Tools > Catalogue > Apply to FG Catalogue 1. Select desired Catalogue. 2. Check the Active checkbox. 3. Click Apply. Page | 29 Discount Marketing Tools > Special Promotion > Discount 1. Click to create a new Discount. 2. Fill in all requested information. 3. Set the requirements for the discount. a. i.e. orders of $100.00 to $200.00 receive 5% off their order. b. The following requirement would be $200.01 to $300.00, and so on. c. Discounts can be set by amount or quantity. Use Coupon: If use coupon is checked, the system will generate a coupon and code. This code will be needed to apply the discount. If no coupon code is entered, one will be automatically applied. Tip: Make sure to check the Active checkbox for the discount to go up on FashionGo. Page | 30 Today's Deal Marketing Tools > Special Promotion > Today's Deal FashionGo will feature one special deal on the homepage each day for vendors who have applied for Today’s Deal. To Apply: 1. Click on Apply Today Deal to be considered for this feature. 2. Select preferred Date (can only be one specific day). 3. Select Item and Today’s Deal Price. a. Make sure to choose an item for which you have a lot of stock, as Today’s Deal is scheduled one month in advance. 4. Enter available Quantity under each color. 5. Enter Deal Title and Description. 6. Click APPLY. 7. Call FashionGo to schedule your Today’s Deal. Page | 31 Order Statistics Marketing Tools > Statistics > Order Statistics See order history and statistics by graph and list. Best Sellings Marketing Tools > Statistics > Best Sellings See a list of your bestselling items. This can also be filtered to meet specific needs. Page | 32 Items in Your Store Marketing Tools > Statistics > Items in Your Store See data for Active, Inactive, and New items, as well as total sales amounts. Store Visit History Marketing Tools > Statistics > Store Visit History See a list of customers that have visited your site. Data can be filtered by Date and Company Name. Page | 33 CUSTOMERS All Customers Customers > All Customers See a list of all registered customers on FashionGo.net. Filter by Date, Company Name, and Permission Status. You can also search by Name, City, State, ZIP, Country, Phone Number, or Email. Add New Customer Customers > Add New Customer Add individual customers to give them access to view items on FashionGo. Customers added by vendors will only have access to that vendor’s page. Page | 34 ADMINISTRATION Company Information Administration > Basic Info > Company Information 1. Company Description: This will appear on your FashionGo front page. Write an introduction for your company as well as any other information you want to share with customers. 2. FashionGo Account Information is for FashionGo’s records – please update whenever necessary. 3. Showroom Address/Warehouse Address is viewable by customers – please make sure this information is correct and up to date. Page | 35 Admin Account Administration > Basic Info > Admin Account Up to five other Admin IDs and Passwords are available besides the Master ID and Password first created by FashionGo. 1. To add a new admin, click Add New Account and input necessary information. 2. Check Active and click SAVE. The Admin ID & Password refers to the Master ID and Password. You may change the password, but you may not change the ID. Credit Card Access Password: 1. A password must to be created and saved. Password must be at least six characters long and contain a number, uppercase letter, and lowercase letter. 2. Credit card information on PO’s will only be viewable after the credit card access password has been entered. 3. Only authorized personnel should have access to credit card password for safety reasons. Page | 36 Login History Administration > Basic Info > Login History Show history of vendor login. Setting Administration > Company Setups > Setting Access Permission and Others: • Allow anyone (not logged in) to view your front page: Yes or No • Allow unverified users to access product/listing pages: Yes or No o Verified: FashionGo has received documents proving legality of business o Unverified: Customer has registered but has not yet provided documents • Allow unverified users to checkout: Yes or No • Sort products by Activation Date or Last Update Date: o Activation Date: Products will show in order of activation date. o Last Update Date: Products will show in order in which they were updated. Page | 37 Payment Methods Administration > Company Setups > Payment Methods Choose from the dropdown menu to add the payment methods you would like to offer to customers. Shipment Methods Administration > Company Setups > Shipment Methods Choose from the dropdown menu to add the shipment methods you would like to offer to customers. Page | 38 Return Policy Administration > Company Setups > Return Policy 1. Enter your return policy – be as detailed as possible. 2. Active box must be checked in order for customers to see it. 3. Be sure to SAVE. FAQ Administration > Company Setups > F.A.Q Enter frequently asked questions and answers for customers to view. Page | 39 Product Note to Buyer Administration > Company Setups > Product Note to Buyer Input any special notes regarding products in this section. Social Network Administration > Company Setups > Social Network Page | 40 Add your company’s social network and blog links, if you have them. Show Schedule Administration > Company Setups > Show Schedule Enter any shows your company is scheduled to attend. Min Order Policy Administration > Company Setups > Min Order Policy Set the minimum amount for customer orders. Page | 41 Size Charts Administration > Company Setups > Size Chart Enter specific details regarding size, such as measurements. Page | 42 Image Download Administration > Company Setups > Image Download If FashionGo takes pictures of your products, you may download the pictures for your own records in this section. Select desired images and click Download Images at the bottom of the page. Page | 43
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