SFC Warehouse Fillfillment Fulfillment Service User Guide

User Manual:

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SFC Warehouse Fulfillment
User Guide
2017 Version
Step 1. Create Product
Please fill in the required information as indicated below:
Step1. Create Product
• Set up the Barcode Format for each SKU; this barcode label will be placed
on each of your item. You could print out the barcode label from our system
and stuck by your own, or we could help to paste the barcode label once we
received your shipment, but with a cost of RMB0.12/Label.
• Make sure to upload one picture of each product in the system before
activating your product, which enables us to inspect the product we received is
exactly same as you uploaded.
Step 1. Create Product
You could also Batch Upload the products if your have more than one SKUs;
please fill in the required information from Excel Template.
Step 1. Create Product
• Before activating your product, you can “Edit Product” at anytime.
• After your product is activated, you can only modify the SKU Name,
Description, HS Code and Country of Manufacture. For other information, you
need to Deactivate your product before making any changes.
Step 2. Activate Plan
Click “Activate Plan” to activate your resources; the billing cycle starts. Please
make sure your shipment is ready to send to us before activate your plan. You
could Edit Plan or do Extra Purchase if the resource is insufficient.
Step 3. Activate product
Select the SKU which you want to activate, then click “Confirm” button.
Step 3. Print and Paste Barcode
Label
• Select the SKU Print Product Label Enter the QTY Confirm
The default size of barcode is 5cm * 2cm, you can set the label size according
to your needs, but please leave enough space on your product to paste the
label smoothly, and enable us to scan the barcode successfully.
Step 4. Create ASN
• Create ASN Manually Add Products
• Create ASN Batch Uploading Products
Step 4. Create ASN
• Enter the number of QTY of selected SKU
Step 4. Create ASN
• Select the Add-On Service accordingly as your needs (i.e. Photograph,
Barcode labeling, Assembly & Disassembly, Repackaging, Special QC,
Scanning for Serial Number)
Step 4. Create ASN
Please remark your Special Requirement for Add-On Service.
Step 4. Create ASN
- Send your shipment to our warehouse
1.Drop-Off by your local factory / supplier/
/3rd Party domestic courier service
2. Arrange CN FedEx for domestic pick-up from
your local factory, Click “Schedule Pickup” to
place shipping order. The shipping cost can be
either prepaid by your supplier or SFC pay it
once we received your shipment and charge back
from your account after then (CNFedEx cut-off
time is 13:00 pm from Monday to Friday).
3. Pick-up by SFC Drivers, but only
within certain areas, please contact
your local Account Manger for help.
Step 4. Create ASN
If you choose 3rd Party domestic courier service, please enter the
Tracking number into system which allows us to track the status in
advance. If you have no tracking number available, or your supplier will
directly send to us, just select the Drop-off.
Step 4. Create ASN
Click “Print ASN” Select Confirm
Step 4. Print the ASN List
Please make sure to put the blue part at inside of your box which enables us to check the
QTY when we received your goods. Mark your SFC ID number and put the pink part at
outside of box which enables us to recognize your goods from other customers.
Send your shipment to SFC
•SFC Warehouse Address:
English Address 中文地址
HuMen Cross - Border E-Commerce Park warehouse, 东莞市虎门镇南栅健民路 1巷6号
South Gate, Jianmin Road, Lane 1, No. 6. （虎门跨境电商园仓储）
HuMen Town. 邮编：523000
Dongguan City, 联系电话: +86 18938971034
Guang Dong Province,
P.R.China
Post code: 523000
Contact Number: +86 18938971034
Check your Inventory Status
Check your account
- View your plan resource from My Plan,
- View the billing information from Plan Usage Details,
- Set-up the automatic extra resource purchase from Account Settings,
- Edit the monthly plan, but the new plan will be activated until next billing cycle starts,
- Extra Purchase when your resource is insufficient to use.
Step 5. Create your orders
After we received your shipment IQC for inspection Labeling Put on
Shelf for storage Create the order Add Product Select the SKU
Step 5. Create your orders
Please fill in the required information as indicated
Step 5. Create your orders
The Shipping Insurance Fee is 0.6% of the Declared Value and shipping fee, at
least 1 RMB per order.
The declared value greater than or equal to 25.00USD must be insured.
The Insurance Service applies on all Express Service and International Air mail
with Registered Service (Tracking Number available) only.
The International Air Mail service with Non-Registered service has NO Insurance
covered.
Step 5. Create your orders
• You could Batch Upload Orders if you have more than one order.
• Fill in the Excel Format as instruction shown.
Step5. Create your orders
When batch uploading your orders, please put different individual Reference
Number per each order.
Step 5. Create your orders
When batch uploading your orders in Excel Template, if one order has more than one
SKU: Please add another SKU in the next row (i.e. SKU200001, SKU200002).
Please add all Insured Value of each SKU together (10 +10 = USD20) and leave
the 2nd row as blank.
Step 5. Create your orders
• Save and submit your orders
Step 5. Create your orders
After you submit your orders, you can check the process status via Orders
List accordingly, our warehouse staff will start to pick & pack the items
according to your orders.
Step5. Create your orders
When the shipping order is entered into stage “Processing”, you can not make any
changes; if you want to hold the orders or cancel the orders, the 2 times of Items
resources will be deducted.
Top-UP your Account
•
Top-Up (Please mark your ID when you top-up either by PayPal or HSBC which enable our
F/A to recognize and process in advance). Please make sure your account has sufficient
amount before delivery, you may also set-up the balance reminder in our system:
1. By Pay-Pal or Payoneer
Go to 1. “Top-Up Account” 2. input “Currency” 3.“Submit”
Please be kindly noticed that there will be transaction fee charged by PayPal or Payoneer.
Top-UP your Account
•
2. By HSBC
Account name：ROYALWAY SUPPLY CHAIN MANAGEMENT LIMITED
Account number：801 323 544 838
Beneficiary Bank：HSBC Hong Kong
Bank code：004
Swift Code: HSBCHKHHHKH
Bank Address: 1 Queen’s Road Central, Hong Kong
Bank Phone: (852) 2748 8288
Please be kindly noticed that there will be transaction fee charged by HSBC.

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