Enhanced Telecom Operations Map® \(eTOM\) GB921 V Guide For E TOM And ITIL Practitioners R6 0 V6 1
GB921-V_Guide%20for%20eTOM%20and%20ITIL%20Practitioners_R6-0_V6-1
User Manual:
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Page Count: 74
- Notice
- Table of Contents
- Table of Figures and Tables
- Executive Summary
- Introduction
- Plan of document
- Background to this work
- Goals and Business Context
- Service Management in ITIL
- Business View of a combined process approach
- Terminology
- Process element mapping
- Process Flows
- Next steps and other issues
- Annex 1: Terminology
- Annex 2: Correlation Table eTOM / ITIL Incident Management
- Annex 3: A combined eTOM and ITIL process approach
- Administrative Appendix