Guest Guide Fuze Mobile

Guest Guide

Fuze Mobile

Last updated: 7-19-18

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com

 
Fuze Mobile — Guest Guide 
Introduction 
Welcome to Fuze! If you’re reading this guide then you’ve probably been invited to sign up to use 
Fuze as a guest. This guide will help you understand everything you can do as a guest in Fuze 
Mobile, including chat, meet with people, share files, and collaborate. 
 
Table of contents 
Introduction 1 
Welcome 2 
Getting Started 3 
Sign Up 3 
Fuze Mobile Overview 4 
Chat 5 
Groups 6 
Meetings 7 
Overview 7 
Join a Meeting 8 
In Meetings 9 
Share Content 10 
Presence and Settings 11 
Presence 11 
Settings 11 
Support 11 
Additional Resources 12 
Appendix: System Requirements 13 
 
© 2018 Fuze, Inc. All rights reserved.  Fuze Privacy Policy  |  Fuze Terms of Use 
2 Copley Place, Boston, MA | 800-890-1553 |  www.fuze.com        1 
 

Fuze Mobile — Guest Guide

Welcome

What is Fuze? Fuze is a unified communications platform that is designed for the way people work.

Fuze powers business conversations through a secure and reliable global platform that unifies voice,

video, and messaging into a single application.

As a Fuze guest user, you can chat with people and groups, share files, and attend meetings with

anyone at the organization that invites you to join.

Here are some more details about actions that Fuze guests can and cannot perform:

Guests Can

Guests Cannot

● Sign in to Fuze Web, Desktop, and Mobile

● Join groups by invitation

● Join meetings and video calls

● Chat with users who:

● You invite to one-on-one conversations

● Are members of groups they’ve been

invited to join

● Create groups and invite their Fuze contacts

(i.e., users who have invited the guest to chat,

or members of groups the guest has joined)

● Access a limited set of guest-specific settings

● See everyone in the corporate directory

● Invite other guests

● Rename, archive, or delete groups

● Remove other members from groups

● Make and receive phone calls

● Start or schedule Meetings

Note: Depending on preference and policies, some companies who use Fuze may not allow guest

users. Additionally, guest features are not currently available for companies that require HIPAA

compliance.

Read on to learn more about Fuze features, and how to get started.

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 2

Fuze Mobile — Guest Guide

Getting Started

When someone invites you to use Fuze Mobile as a guest, an invitation is

automatically sent to you via email or SMS that includes a link that you can

use to sign up, download the Fuze Mobile app, and start using Fuze.

Sign Up

When you tap Join the Conversation , a web browser opens, and you’re

brought to our website where you can set up your Fuze account.

To create your account:

1. Enter your email and create a password that you can use to access Fuze.

2. Tap Create an Account . A contact information screen appears where you can enter some basic

details about yourself so that people in the organization can understand a little more about you.

The following details are required:

● First name

● Last Name

● Company name

3. Tap Join . Your Fuze account is

created and a confirmation screen

appears.

4. Tap Download/Launch Fuze to

download and install Fuze Mobile from

your device store, or open Fuze Mobile

if its already installed on your device.

Note: You can also download Fuze

Mobile for iOS or Android here.

Our Fuze Desktop app is also available

for Windows and macOS .

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 3

Fuze Mobile — Guest Guide

Fuze Mobile Overview

Fuze products are designed to be consistent and intuitive so that you can let work flow. Whether

you’re using Fuze Desktop, Fuze Web, or Fuze Mobile, you’ll likely find it easy to chat or meet

without assistance, but to help you get started, here’s an overview of Fuze Mobile:

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 4

Fuze Mobile — Guest Guide

Chat

You can chat with groups to which you are invited, or one-on-one conversations other people start

with you. You can also start a one-on-one conversation with anyone in a group you’ve joined.

To chat with a person or group, simply open Fuze, Search for the person or group (or tap a

conversation), enter a message, and tap Send .

Note: At this time, Fuze apps do not generate notifications or follow up emails for messages you

receive while the app is not open.

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 5

Fuze Mobile — Guest Guide

Groups

Groups are one of the primary ways you can get together and collaborate with people in Fuze. You

can create groups any time, and you can name groups if you need to give them a theme. When

you’re part of a group, your meetings, chat conversations, and shared files are all available in one

place. You can also jump from a group chat into a meeting at any time.

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 6

Fuze Mobile — Guest Guide

Meetings

Overview

You can join any meeting to which you’re invited, or if someone provides you with a meeting ID, you

can join using the ID. Additionally, you can use Fuze Mobile to view and join Upcoming or Past

meetings to which you’ve been invited.

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 7

Fuze Mobile — Guest Guide

Join a Meeting

You can join a scheduled meeting by tapping , then tapping the meeting you want to join in

the Upcoming list.

To join a meeting using the Meeting ID:

1. Tap

2. Then tap Join a Meeting , and enter the meeting ID number.

3. Tap .

4. Select an audio option, and then tap to join the meeting.

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 8

Fuze Mobile — Guest Guide

In Meetings

When you’re in a meeting, you’ll see tiles for other participants whether they’re on video, voice-only,

or they’re dialed in.

From the meeting toolbar at the bottom of a meeting, you can control your mic, audio, and video, and

you can add people, chat, or create a shared note with everyone in the meeting.

Tap the More menu at the lower right of the meeting to access everything from meeting info, to

settings, to recordings and more.

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 9

Fuze Mobile — Guest Guide

Share Content

Tap to share content from your mobile device. You can share photos and other files from

your device, or, if you’ve previously uploaded the file, you can share content from the Fuze cloud.

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 10

Fuze Mobile — Guest Guide

Presence and Settings

You can set your presence, update your avatar, sign out, and access settings window via the Profile

menu.

Presence

Your status automatically updates when you’re in a meeting, busy, away, available, or unavailable.

You can also manually set your presence and add a custom status message by tapping and

selecting a state.

Settings

The Settings screen includes several subsections in which you can configure your meeting, audio,

video and other settings.

Support

Tap Support to send feedback, report a problem, and learn more about Fuze.

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 11

Fuze Mobile — Guest Guide

Additional Resources

To help support you, a Fuze Web and Desktop guide is also available for guests.

See the System Requirements section for more details about installation and requirements.

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 12

Fuze Mobile — Guest Guide

Appendix: System Requirements

Guest systems must meet or exceed the following requirements in order to use Fuze as a guest.

Desktop

Mac

Download Desktop: Mac

Size: 95 MB

Operating System: macOS® 10.11, 10.12 or later

Memory: 2 GB RAM (4 GB RAM recommended)

Graphics: 128 MB of video memory

Processor: Intel® Core Duo 2.66 GHz or faster

Windows

Download Desktop: Windows

Size : 106 MB

Operating System : Windows

®

7 SP1, 8, 10 or later and

Microsoft

®

.NET Framework 4.5.2 or later

Memory : 2 GB RAM (4 GB recommended)

Graphics : 64 MB of video memory

Processor : Intel

®

Core Duo 1.87 GHz, AMD Athlon™ 64 x2

4200+ or faster

Web

Browser

Fuze Web works with the current version and 1 previous

major release of Google Chrome: Download

Operating System: Windows, macOS, Chrome OS, or

Ubuntu and other Debian-based Linux distributions

Processor : Any quad core processor

Camera: USB web camera or computer camera. Other

devices, like virtual cameras, may not work.

Cookies: ensure that the Google Chrome setting “ Block

third-party cookies ” is disabled as it interferes with

cross iframe communication required by our meeting

experience.



NOTE: Firefox Mozilla, Microsoft Edge and Apple Safari

are not currently supported.

Video Meetings Bandwidth

Fuze automatically adjusts how much bandwidth is used

based on your network.

Minimum bandwidth required:

●Outbound: 1.0 mbps

●Inbound: 1.0 mbps

Ideal bandwidth for two-person video calls :

●Outbound: 3.2 mbps

●Inbound: 2.6 mbps

Ideal bandwidth for group video calls :

●Outbound: 3.2 mbps

●Inbound (with 5 participants): 3.2 mbps

●Inbound (with 10+ participants): 4.0 mbps

Mobile

iOS

Download : App Store

®

Size : 103 MB

Operating System : iOS 10, iOS 11

Compatible Devices : Apple

®

iPhone

®

5, 5s, SE, 6, 6

Plus, 7, 7 Plus, 8, 8 Plus, X

Android

Download : Google Play™ Store

Size : 31 MB

Operating System : Android ™ 6.0 (Marshmallow™)

Google Play Services : 11.4.0 or later

Fuze supports the last two (2) major versions of iOS,

including the in-market version. As of the current date,

the last two major versions are iOS 10 and iOS 11.

Fuze supports the last three (3) major versions of the Android

OS, including the in-market version. As of the current date,

the last three major versions are 6.x ( M arshmallow), 7.x

( N ougat ™ ) and 8.x ( O reo ™ ).

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 13

Fuze Mobile — Guest Guide

notice. The software described in this document is furnished under a license agreement or nondisclosure

agreement. The software may be used or copied only in accordance with the terms of such agreements.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or

any means electronic or mechanical, including photocopying and recording for any purpose other than the

purchaser's personal use without the written permission of Fuze, Inc.

Fuze, Inc

2 Copley Place, Suite 7000

Boston MA 02116

800.890.1553

2 Copley Place, Boston, MA | 800-890-1553 | www.fuze.com 14

Guest Guide Fuze Mobile

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