HP Color LaserJet Enterprise MFP M577 User Guide ENWW HPM577operatorsmanual

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Color LaserJet Enterprise MFP M577

User Guide

M577dn

M577f

www.hp.com/support/colorljM577MFP

M577c

M577z

HP Color LaserJet Enterprise MFP M577
User Guide

Copyright and License

Trademark Credits

© 2015 HP Development Company, L.P.

Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe Systems
Incorporated.

Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 11/2015

Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S. and
other countries. iPod is a trademark of Apple
Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.

Table of contents

1 Printer overview ............................................................................................................................................ 1
Printer views .......................................................................................................................................................... 2
Printer front view ................................................................................................................................ 2
Printer back view ................................................................................................................................. 3
Interface ports ..................................................................................................................................... 4
Control-panel view .............................................................................................................................. 5
Printer specifications ............................................................................................................................................. 7
Technical specifications ....................................................................................................................... 7
Supported operating systems .......................................................................................................... 10
Mobile printing solutions .................................................................................................................. 12
Printer dimensions ............................................................................................................................ 13
Power consumption, electrical specifications, and acoustic emissions ........................................... 15
Operating-environment range .......................................................................................................... 15
Printer hardware setup and software installation .............................................................................................. 16
2 Paper trays ................................................................................................................................................. 17
Load paper to Tray 1 (multipurpose tray) ........................................................................................................... 18
Introduction ....................................................................................................................................... 18
Tray 1 paper orientation ................................................................................................................... 20
Use alternative letterhead mode ...................................................................................................... 21
Enable Alternative Letterhead Mode by using the printer control-panel menus .......... 21
Load paper to Trays 2, 3, 4, and 5 ....................................................................................................................... 22
Introduction ....................................................................................................................................... 22
Tray 2 and the 550-sheet trays paper orientation ........................................................................... 24
Use alternative letterhead mode ...................................................................................................... 25
Enable Alternative Letterhead Mode by using the printer control-panel menus .......... 25
Load and print envelopes .................................................................................................................................... 26
Introduction ....................................................................................................................................... 26
Print envelopes .................................................................................................................................. 26
Envelope orientation ......................................................................................................................... 26
Load and print labels ........................................................................................................................................... 27
Introduction ....................................................................................................................................... 27
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Manually feed labels ......................................................................................................................... 27
Use the convenience stapler (f, c, and z models) ................................................................................................ 29
3 Supplies, accessories, and parts ................................................................................................................... 31
Order supplies, accessories, and parts ................................................................................................................ 32
Ordering ............................................................................................................................................. 32
Supplies and accessories .................................................................................................................. 32
Customer self-repair parts ................................................................................................................ 33
Replace the toner cartridges ............................................................................................................................... 36
Introduction ....................................................................................................................................... 36
Toner-cartridge information ............................................................................................................. 36
Remove and replace the cartridges .................................................................................................. 37
Replace the toner-collection unit ........................................................................................................................ 41
Introduction ....................................................................................................................................... 41
Remove and replace the toner-collection unit ................................................................................. 41
Replace the staple cartridge (f, c, and z models) ................................................................................................ 44
Introduction ....................................................................................................................................... 44
Remove and replace the staple cartridge ......................................................................................... 44
4 Print ........................................................................................................................................................... 47
Print tasks (Windows) .......................................................................................................................................... 48
How to print (Windows) ..................................................................................................................... 48
Automatically print on both sides (Windows) ................................................................................... 50
Manually print on both sides (Windows) ........................................................................................... 50
Print multiple pages per sheet (Windows) ........................................................................................ 51
Select the paper type (Windows) ...................................................................................................... 51
Additional print tasks ........................................................................................................................ 52
Print tasks (OS X) ................................................................................................................................................. 53
How to print (OS X) ............................................................................................................................ 53
Automatically print on both sides (OS X) .......................................................................................... 53
Manually print on both sides (OS X) .................................................................................................. 53
Print multiple pages per sheet (OS X) ............................................................................................... 54
Select the paper type (OS X) ............................................................................................................. 54
Additional print tasks ........................................................................................................................ 54
Store print jobs on the printer to print later or print privately ........................................................................... 56
Introduction ....................................................................................................................................... 56
Create a stored job (Windows) .......................................................................................................... 56
Create a stored job (OS X) .................................................................................................................. 58
Print a stored job ............................................................................................................................... 58
Delete a stored job ............................................................................................................................ 59
Mobile printing ..................................................................................................................................................... 60
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Introduction ....................................................................................................................................... 60
HP ePrint via email ............................................................................................................................ 60
HP ePrint software ............................................................................................................................ 61
AirPrint ............................................................................................................................................... 61
Android embedded printing .............................................................................................................. 61
Wi-Fi Direct and NFC Printing ............................................................................................................ 62
Print from the USB port ....................................................................................................................................... 64
Introduction ....................................................................................................................................... 64
Enable the USB port for printing ....................................................................................................... 64
Print USB documents ........................................................................................................................ 65
5 Copy ........................................................................................................................................................... 67
Make a copy .......................................................................................................................................................... 68
Copy on both sides (duplex) ................................................................................................................................ 69
Additional copy tasks ........................................................................................................................................... 70
6 Scan ........................................................................................................................................................... 71
Set up Scan to Email ............................................................................................................................................ 72
Introduction ....................................................................................................................................... 72
Before you begin ............................................................................................................................... 72
Method one: Use the E-mail Setup page ........................................................................................... 73
Method two: Use the E-mail Setup Wizard ....................................................................................... 79
Set up Send to E-mail to use Office 365 Outlook ............................................................................. 81
Introduction .................................................................................................................... 81
Configure the outgoing email server (SMTP) to send an email from an Office 365
Outlook account .............................................................................................................. 81
Solve problems with email ................................................................................................................ 82
Problems with sending email ......................................................................................... 82
Check the SMTP server setup ......................................................................................... 82
Set up Scan to Network Folder ............................................................................................................................ 84
Introduction ....................................................................................................................................... 84
Before you begin ............................................................................................................................... 84
Method one: Use the Save to Network Folder Setup page ............................................................... 85
Step one: Enable the Scan to Network Folder feature and configure the default
job options ...................................................................................................................... 85
Notification settings ..................................................................................... 85
Folder Settings ............................................................................................. 86
Scan Settings ................................................................................................ 86
File Settings .................................................................................................. 88
Step two: Set up a Quick Set ........................................................................................... 89
Provide the Quick Set name, description, and options for starting ............ 89

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v

Configure the destination folder for scanned documents ........................... 89
Summary ...................................................................................................... 91
Method two: Use the Save to Network Folder Quick Set Wizard ...................................................... 91
Problems with sending to a network folder ..................................................................................... 93
Set up Scan to USB Drive ..................................................................................................................................... 94
Introduction ....................................................................................................................................... 94
Enable Scan to USB Drive .................................................................................................................. 94
Configure default scan options ......................................................................................................... 94
Configure the default file name settings .......................................................................................... 96
Set up Scan to SharePoint® (Flow models only) ................................................................................................. 98
Introduction ....................................................................................................................................... 98
Enable Scan to SharePoint® .............................................................................................................. 98
Scan and save a file directly to a Microsoft SharePoint® site ........................................................... 99
Create a Quick Set .............................................................................................................................................. 101
Scan and send to email ...................................................................................................................................... 103
Introduction ..................................................................................................................................... 103
Scan and send a document to email ............................................................................................... 103
Scan and send to network folder ...................................................................................................................... 104
Introduction ..................................................................................................................................... 104
Scan and save the document to a folder ........................................................................................ 104
Scan and send to USB Flash Drive ..................................................................................................................... 105
Introduction ..................................................................................................................................... 105
Scan and save the document to a USB flash drive ......................................................................... 105
Additional scan tasks ......................................................................................................................................... 106
7 Fax ........................................................................................................................................................... 107
Set up fax ........................................................................................................................................................... 108
Introduction ..................................................................................................................................... 108
Set up fax by using the printer control panel ................................................................................. 108
Change fax configurations ................................................................................................................................ 109
Fax dialing settings ......................................................................................................................... 109
General fax send settings ............................................................................................................... 110
Fax receive settings ......................................................................................................................... 111
Send a fax .......................................................................................................................................................... 113
Additional fax tasks ........................................................................................................................................... 114
8 Manage the printer .................................................................................................................................... 115
Advanced configuration with HP Embedded Web Server (EWS) ....................................................................... 116
Introduction ..................................................................................................................................... 116
How to access the HP Embedded Web Server (EWS) ...................................................................... 116
HP Embedded Web Server features ................................................................................................ 117
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Information tab ............................................................................................................. 117
General tab .................................................................................................................... 118
Copy/Print tab ............................................................................................................... 119
Scan/Digital Send tab ................................................................................................... 120
Fax tab ........................................................................................................................... 121
Troubleshooting tab ..................................................................................................... 121
Security tab ................................................................................................................... 122
HP Web Services tab ..................................................................................................... 122
Networking tab ............................................................................................................. 123
Other Links list .............................................................................................................. 124
Advanced configuration with HP Utility for OS X .............................................................................................. 125
Open HP Utility ................................................................................................................................ 125
HP Utility features ........................................................................................................................... 125
Configure IP network settings ........................................................................................................................... 127
Printer sharing disclaimer ............................................................................................................... 127
View or change network settings ................................................................................................... 127
Rename the printer on a network ................................................................................................... 127
Manually configure IPv4 TCP/IP parameters from the control panel ............................................. 128
Manually configure IPv6 TCP/IP parameters from the control panel ............................................. 128
Link speed and duplex settings ...................................................................................................... 129
Printer security features ................................................................................................................................... 131
Introduction ..................................................................................................................................... 131
Security statements ........................................................................................................................ 131
Assign an administrator password ................................................................................................. 131
IP Security ....................................................................................................................................... 132
Lock the formatter .......................................................................................................................... 132
Encryption support: HP High Performance Secure Hard Disks ...................................................... 132
Energy-conservation settings ........................................................................................................................... 133
Introduction ..................................................................................................................................... 133
Optimize speed or energy usage .................................................................................................... 133
Set the sleep timer and configure the printer to use 1 watt or less of power ............................... 133
Set the sleep schedule .................................................................................................................... 134
HP Web Jetadmin ............................................................................................................................................... 136
Software and firmware updates ........................................................................................................................ 137
9 Solve problems .......................................................................................................................................... 139
Customer support .............................................................................................................................................. 140
Control panel help system ................................................................................................................................. 141
Reset factory settings ....................................................................................................................................... 142
Introduction ..................................................................................................................................... 142
Method one: Reset factory settings from the printer control panel .............................................. 142

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vii

Method two: Reset factory settings from the HP Embedded Web Server (network-connected
printers only) ................................................................................................................................... 142
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ...................... 143
Change the “Very Low” settings ..................................................................................................... 143
For products with fax capability ................................................................................... 143
Order supplies ................................................................................................................................. 144
Printer does not pick up paper or misfeeds ...................................................................................................... 145
Introduction ..................................................................................................................................... 145
The printer does not pick up paper ................................................................................................. 145
The printer picks up multiple sheets of paper ................................................................................ 147
The document feeder jams, skews, or picks up multiple sheets of paper ..................................... 151
Clean the pickup rollers and separation pad in the document feeder ........................................... 152
Clear paper jams ................................................................................................................................................ 154
Introduction ..................................................................................................................................... 154
Jam locations .................................................................................................................................. 155
Auto-navigation for clearing jams .................................................................................................. 156
Experiencing frequent or recurring paper jams? ............................................................................ 156
Clear paper jams in the document feeder ...................................................................................... 157
Clear paper jams in Tray 1 ............................................................................................................... 160
Clear paper jams in Tray 2 ............................................................................................................... 162
Clear paper jams in the optional 550-sheet trays .......................................................................... 166
Clear paper jams in the right door and the fuser area .................................................................... 171
Clear paper jams in the output bin .................................................................................................. 176
Improve print quality ......................................................................................................................................... 177
Introduction ..................................................................................................................................... 177
Print from a different software program ........................................................................................ 177
Check the paper-type setting for the print job ............................................................................... 177
Check the paper type setting (Windows) ..................................................................... 177
Check the paper type setting (OS X) ............................................................................. 178
Check toner-cartridge status .......................................................................................................... 178
Clean the printer .............................................................................................................................. 178
Print a cleaning page .................................................................................................... 178
Check the scanner glass for dirt and smudges ............................................................ 179
Visually inspect the toner cartridge ................................................................................................ 180
Check paper and the printing environment .................................................................................... 180
Step one: Use paper that meets HP specifications ...................................................... 180
Step two: Check the environment ................................................................................ 181
Step three: Set the individual tray alignment .............................................................. 181
Adjust color settings (Windows) ..................................................................................................... 181
Print and interpret the print quality page ...................................................................................... 182
Calibrate the printer to align the colors .......................................................................................... 183

viii

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Try a different print driver ............................................................................................................... 183
Improve copy image quality .............................................................................................................................. 185
Check the scanner glass for dirt and smudges ............................................................................... 185
Calibrate the scanner ...................................................................................................................... 186
Check the paper settings ................................................................................................................ 187
Check the paper size and type configuration ............................................................... 187
Select the tray to use for the copy ............................................................................... 187
Check the image-adjustment settings ........................................................................................... 187
Optimize copy quality for text or pictures ...................................................................................... 188
Edge-to-edge copying ..................................................................................................................... 188
Clean the pickup rollers and separation pad in the document feeder ........................................... 188
Improve scan image quality .............................................................................................................................. 191
Check the scanner glass for dirt and smudges ............................................................................... 191
Check the resolution settings ......................................................................................................... 192
Check the color settings .................................................................................................................. 193
Check the image-adjustment settings ........................................................................................... 193
Optimize scan quality for text or pictures ...................................................................................... 194
Check the output-quality settings .................................................................................................. 194
Clean the pickup rollers and separation pad in the document feeder ........................................... 194
Improve fax image quality ................................................................................................................................. 197
Check the scanner glass for dirt and smudges ............................................................................... 197
Check the send-fax resolution settings .......................................................................................... 198
Check the image-adjustment settings ........................................................................................... 199
Optimize fax quality for text or pictures ......................................................................................... 199
Check the error-correction settings ................................................................................................ 200
Check the fit-to-page setting ......................................................................................................... 200
Clean the pickup rollers and separation pad in the document feeder ........................................... 200
Send to a different fax machine ...................................................................................................... 202
Check the sender's fax machine ...................................................................................................... 202
Solve wired network problems .......................................................................................................................... 204
Introduction ..................................................................................................................................... 204
Poor physical connection ................................................................................................................ 204
The computer is using the incorrect IP address for the printer ...................................................... 204
The computer is unable to communicate with the printer ............................................................. 204
The printer is using incorrect link and duplex settings for the network ........................................ 205
New software programs might be causing compatibility problems .............................................. 205
The computer or workstation might be set up incorrectly ............................................................. 205
The printer is disabled, or other network settings are incorrect ................................................... 205
Solve fax problems ............................................................................................................................................ 206
Checklist for solving fax problems .................................................................................................. 206
What type of phone line are you using? ....................................................................... 206

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ix

Are you using a surge-protection device? .................................................................... 206
Are you using a phone company voice-messaging service or an answering
machine? ....................................................................................................................... 206
Does your phone line have a call-waiting feature? ...................................................... 207
Check fax accessory status ........................................................................................... 207
General fax problems ...................................................................................................................... 208
The fax failed to send ................................................................................................... 208
An Out of Memory status message displays on the printer control panel .................. 208
Print quality of a photo is poor or prints as a gray box ................................................ 208
You touched the Stop button to cancel a fax, but the fax was still sent ...................... 208
No fax address book button displays ........................................................................... 208
Not able to locate the Fax settings in HP Web Jetadmin ............................................. 208
The header is appended to the top of the page when the overlay option is enabled . 208
A mix of names and numbers is in the recipients box .................................................. 208
A one-page fax prints as two pages ............................................................................. 208
A document stops in the document feeder in the middle of faxing ............................ 209
The volume for sounds coming from the fax accessory is too high or too low ........... 209
Index ........................................................................................................................................................... 211

x

ENWW

1

Printer overview

●

Printer views

●

Printer specifications

●

Printer hardware setup and software installation

For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:

ENWW

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

1

Printer views
●

Printer front view

●

Printer back view

●

Interface ports

●

Control-panel view

Printer front view
1

2

15
14
13
12

3
4
5
6

11

7
10

9
1

Document-feeder cover (access for clearing jams)

2

Document-feeder input tray

3

Document-feeder output bin
NOTE:

2

8

When feeding long paper through the document feeder, extend the paper stop at the right side of the output bin.

4

Control panel with color touchscreen display (tilts up for easier viewing)

5

Convenience stapler (f, c, and z models only)

6

Right door (access to the fuser and for clearing jams)

7

Tray 1

8

On/off button

9

Model name

10

Tray 2

11

Front door (access to the toner cartridges)

12

Standard output bin

13

Physical keyboard (c and z models only) Pull the keyboard straight out to use it.

Chapter 1 Printer overview

ENWW

14

Easy-access USB port (on the side of the control panel)
Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware.
NOTE:

15

An administrator must enable this port before use.

Hardware integration pocket (for connecting accessory and third-party devices)

Printer back view

1
6

2

5
4
3

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1

Toner-collection-unit door

2

Formatter (contains the interface ports)

3

Power connection

4

Serial number and product number label

5

Slot for a cable-type security lock (on the rear cover of the printer)

6

Formatter cover

Printer views

3

Interface ports

1

2

3

4
1

Fax port (f, c, and z models only. The port is covered for the dn model.)

2

Local area network (LAN) Ethernet (RJ-45) network port

3

USB port for connecting external USB devices (this port might be covered)
NOTE:

4

4

For easy-access USB printing, use the USB port near the control panel.

Hi-Speed USB 2.0 printing port

Chapter 1 Printer overview

ENWW

Control-panel view
NOTE: Tilt the control panel for easier viewing.
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button. Touch the Home button on the
left side of the printer control panel, or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the printer configuration.

4

5

6

7

8

9

10

18

11

3

12

2

13
1
k Folder
ve to Network
Sav
Save

14
17
16

caps lock

shift

A

S
Z
@

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D
X

F
C

G
V

H
B

J
N

alt

K

L

:

“

;

‘
?

M

,

.

enter

1

Home

2

Refresh button

Touch the Refresh button to clear changes and restore the default settings.

3

Sign In or Sign Out
button

Touch the Sign In button to access secured features.

button

15

shift

/

alt

Touch the Home button to return to the printer Home screen at any time.

Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.

4

HP logo or Home button

On any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home
button to return to the Home screen.

5

Stop

button

Touch the Stop button to pause the current job. The Job Status screen opens and provides options to
cancel or continue the job.

6

Start

button

Touch the Start button to start a copy job

7

Printer status

The status line provides information about the overall printer status.

8

Language Selection
button

Touch the Language Selection button to select the language for the control-panel display.

9

Sleep button

Touch the Sleep button to put the printer into Sleep mode.

10

Network

button

Touch the Network button to find information about the network connection.

Printer views

5

11

Help

12

Copies field

The Copies field indicates the number of copies that the product is set to make.

13

Scroll bar

Use the scroll bar to see the complete list of available features.

14

Features

Depending on the printer configuration, the features that appear in this area can include any of the
following items:

15

button

Keyboard
(c and z models only)

16

Near-field
communication icon

Touch the Help button to open the embedded help system.

●

Quick Sets

●

Copy

●

E-mail

●

Fax

●

Save to USB

●

Save to Network Folder

●

Save to Device Memory

●

Retrieve from USB

●

Retrieve from Device Memory

●

Save to SharePoint® (c and z models only)

●

Job Status

●

Supplies

●

Trays

●

Administration

●

Device Maintenance

This printer includes a physical keyboard. The keys are mapped to a language in the same way the
virtual keyboard on the printer control panel is mapped. Whenever the keyboard layout for the
virtual keyboard changes, the keys on the physical keyboard are remapped to match the new
settings.
This icon indicates the printer includes integrated HP near-field communication (NFC) and Wi-Fi
Direct

(z models only)
17

Hardware integration
pocket

For connecting accessory and third-party devices.

18

Easy-access USB port

Insert a USB flash drive for printing and scanning without a computer or to update the printer
firmware
NOTE:

6

Chapter 1 Printer overview

An administrator must enable this port before use.

ENWW

Printer specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see www.hp.com/support/colorljM577MFP.
●

Technical specifications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specifications, and acoustic emissions

●

Operating-environment range

Technical specifications
Model name

M577dn

M577f

Flow M577c

Flow M577z

Product number

B5L46A

B5L47A

B5L54A

B5L48A

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Integrated HP near-field
communication (NFC) and WiFi Direct functionality for
printing from mobile devices

Not supported

Not supported

Not supported

HP Jetdirect 3000w NFC/
Wireless Accessory for
printing from mobile devices

Optional

Optional

Optional

Paper handling

Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
1 x 550-sheet paper feeder
NOTE: The printer accepts
up to three 1 x 550-sheet
paper feeders.
Printer cabinet
Automatic duplex printing
Convenience stapler

Connectivity

Not supported

10/100/1000 Ethernet LAN
connection with IPv4 and
IPv6
Hi-Speed USB 2.0
Easy-access USB port for
printing without a computer
and upgrading the firmware
Hardware Integration Pocket
for connecting accessory and
third-party devices
HP Internal USB Ports

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Not supported

Printer specifications

7

Model name

M577dn

M577f

Flow M577c

Flow M577z

Product number

B5L46A

B5L47A

B5L54A

B5L48A

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Optional

Not supported

Not supported

HP Jetdirect 2900nw Print
Server accessory for wireless
connectivity
Memory

1.75 GB base memory
NOTE: The base memory is
expandable to 2.5 GB by
adding a DIMM memory
module.

Mass storage

320 GB Hard Disk Drive

Security

HP Trusted Platform Module
for encrypting all data that
passes through the printer

Control-panel display and
keyboard

Color touchscreen control
panel
Physical keyboard

Print

Prints 38 pages per minute
(ppm) on A4 and 40 ppm on
letter-size paper
Easy-access USB printing (no
computer required)
Store jobs in the printer
memory to print later or print
privately

Fax
Copy and Scan

Optional
Copies 38 pages per minute
(ppm) on A4 and 40 ppm on
letter-size paper
100-page document feeder
with dual-head scanning for
single-pass duplex copying
and scanning

8

HP EveryPage Technologies
including ultrasonic multifeed detection

Not supported

Not supported

Embedded optical character
recognition (OCR) provides
the ability to convert printed
pages into text that can be
edited or searched using a
computer

Not supported

Not supported

SMART Label feature provides
paper-edge detection for
automatic page cropping

Not supported

Not supported

Automatic page orientation
for pages that have at least
100 characters of text

Not supported

Not supported

Chapter 1 Printer overview

ENWW

Model name

M577dn

M577f

Flow M577c

Flow M577z

Product number

B5L46A

B5L47A

B5L54A

B5L48A

Not supported

Not supported

Not supported

Not supported

Automatic tone adjustment
sets contrast, brightness, and
background removal for each
page
Digital Send

Send documents to E-mail,
USB, and shared folders on a
network
Send documents to
SharePoint®

ENWW

Printer specifications

9

Supported operating systems
The following information applies to the Printer-Specific Windows PCL 6 and OS X print drivers and to the inbox software installation CD.
Windows: The HP Software Installer CD installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3
print driver, or the or the “HP PCL-6” version 4 print driver, depending on the Windows operating system,
along with optional software when using the full software installer. Download the "HP PCL.6" version 3 print
driver, the "HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support
Web site for this printer: www.hp.com/support/colorljM577MFP.
Mac computers, OS X, and iOS devices: Mac computers and Apple iOS mobile devices are supported with this
printer. The OS X print driver and print utility are available for download from hp.com. The HP installer
software for OS X is not included in the in-box CD. Follow these steps to download the HP installer software
for OS X:
1.

Go to www.hp.com/support/colorljM577MFP.

2.

Select Support Options, under Download Options select Drivers, Software & Firmware, and then
select the printer bundle.

3.

Click the operating system version, and then click the Download button.

Table 1-1 Supported operating systems and print drivers

10

Operating system

Print driver installed (from the software
installer CD for Windows, or the installer
on the Web for OS X)

Notes

Windows® XP SP3, 32-bit

The “HP PCL.6” printer-specific print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.

The full software installer is not supported
for this operating system.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best effort support for the
discontinued XP operating system.

Windows Vista®, 32-bit

The “HP PCL.6” printer-specific print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.

The full software installer is not supported
for this operating system.

Windows Server 2003 SP2, 32-bit

The “HP PCL.6” printer-specific print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.

The full software installer is not supported
for this operating system.

Windows 7 SP1, 32-bit and 64-bit

The “HP PCL 6” printer-specific print driver
is installed for this operating system as
part of the full software installation.

Windows 8, 32-bit and 64-bit

The “HP PCL-6” printer-specific print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.

Chapter 1 Printer overview

Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best effort support for
the discontinued Server 2003 operating
system.

The full software installer is not supported
for this operating system.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.

ENWW

Table 1-1 Supported operating systems and print drivers (continued)
Operating system

Print driver installed (from the software
installer CD for Windows, or the installer
on the Web for OS X)

Notes

Windows 8.1, 32-bit and 64-bit

The “HP PCL-6” printer-specific print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.

The full software installer is not supported
for this operating system.
Windows 8.1 RT support is provided
through Microsoft IN OS Version 4, 32- bit
driver.

Windows 10, 32-bit and 64-bit

The “HP PCL-6” printer-specific print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.

The full software installer is not supported
for this operating system.

Windows Server 2008 SP2, 32-bit

The “HP PCL.6” printer-specific print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.

The full software installer is not supported
for this operating system.

Windows Server 2008 SP2, 64-bit

The “HP PCL 6” printer-specific print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.

The full software installer is not supported
for this operating system.

Windows Server 2008 R2, SP 1, 64-bit

The “HP PCL 6” printer-specific print driver
is installed for this operating system as
part of the basic software installation. The
basic installer installs the driver only.

The full software installer is not supported
for this operating system.

Windows Server 2012, 64-bit

The software installer does not support
Windows Server 2012 but the “HP PCL 6”
version 3 and “HP PCL-6” version 4 printerspecific print drivers do support it.

Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.

Windows Server 2012 R2, 64-bit

The software installer does not support
Windows Server 2012 but the “HP PCL 6”
version 3 and “HP PCL-6” version 4 printerspecific print drivers do support it.

Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.

OS X 10.8 Mountain Lion, OS X 10.9
Mavericks, OS X 10.10 Yosemite

The OS X print driver and print utility are
available for download from hp.com and
may also be available via Apple Software
Update. The HP installer software for OS X
is not included in the in-box CD.

For OS X, download the installer from the
support Web site for this printer.
1.

Go to www.hp.com/support/
colorljM577MFP.

2.

Select Support Options, under
Download Options select Drivers,
Software & Firmware, and then
select the printer bundle.

3.

Click the operating system version,
and then click the Download button.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM577MFP for
HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links.

ENWW

Printer specifications

11

Table 1-2 Minimum system requirements
Windows

Mac computers and OS X

●

CD-ROM drive, DVD drive, or an Internet connection

●

Internet connection

●

Dedicated USB 1.1 or 2.0 connection or a network
connection

●

1 GB of available hard-disk space

●

400 MB of available hard-disk space

●

1 GB RAM (32-bit) or 2 GB RAM (64-bit)

Mobile printing solutions
The printer supports the following software for mobile printing:
●

HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); Windows 10 (32-bit and 64-bit);
and OS X versions 10.8 Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite.

12

●

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP
Connected)

●

HP ePrint app (Available for Android, iOS, and Blackberry)

●

ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)

●

HP Home and Biz app (Available for Symbian/Nokia devices)

●

Google Cloud Print 1.0 (Requires the printer to be registered with HP Connected and then registered with
Google Cloud)

●

AirPrint

●

Android Printing

Chapter 1 Printer overview

ENWW

Printer dimensions
Figure 1-1 Dimensions for the printer

1

1
Y

M

C

K

3

2
2

3
Printer fully closed

Printer fully opened

1. Height

583 mm (23 in)

837 mm (33 in)

2. Depth

504 mm (19.8 in)

853 mm (33.6 in)

3. Width

482 mm (19 in)

803 mm (31.6 in)

Weight

dn model: 38.1 kg (84 lb)
f model: 38.3 kg (84.5 lb)
c and z models: 38.6 kg (85 lb)

Figure 1-2 Dimensions for the 1 x 550-sheet paper feeder

1
3

2
3

1. Height

130 mm (5.1 in)

2. Depth

Tray closed: 465 mm (18.3 in)

2

Tray opened: 768 mm (30.2 in)
3. Width

Lower-right door closed: 458 mm (18.0 in)
Lower-right door opened: 853 mm (33.6 in)

Weight

ENWW

5.8 kg (12.8 lb)

Printer specifications

13

Figure 1-3 Dimensions for the cabinet/stand

1

1
2

3

2

3

1. Height

295 mm (11.6 in)

2. Depth

Door closed: 869 mm (34.2 in)
Door opened: 1113 mm (43.8 in)

3. Width

884 mm (34.8 in)
This value is subject to change. For current information, go to www.hp.com/support/colorljM577MFP.

Weight

17.7 kg (39 lb)
This value is subject to change. For current information, go to www.hp.com/support/colorljM577MFP.

Figure 1-4 Dimensions for the printer with three 1 x 550-sheet paper feeders and the cabinet/stand

Y

M

1

C

K

1

2

3

14

3

2

Printer and accessories fully closed

Printer and accessories fully opened

1. Height

1268 mm (49.9 in)

1522 mm (59.9 in)

2. Depth

869 mm (34.2 in)

1113 mm (43.8 in)

Chapter 1 Printer overview

ENWW

Printer and accessories fully closed

Printer and accessories fully opened

3. Width

884 mm (34.8 in)

853 mm (33.6 in)

Weight

dn model: 73.2 kg (161.4 lb)
f model: 73.4 kg (161.8 lb)
c and z models: 73.7 kg (162.5 lb)

1
2

These values are subject to change. For current information, go to www.hp.com/support/colorljM577MFP.
Do not extend more than one paper tray at a time.

Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/colorljM577MFP for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range
Table 1-3 Operating-environment specifications

ENWW

Environment

Recommended

Allowed

Temperature

17° to 25°C (62.6° to 77°F)

15° to 30°C (59° to 86°F)

Relative humidity

30% to 70% relative humidity (RH)

10% to 80% RH

Altitude

Not applicable

0 to 3000 m (0 to 9,842 ft)

Printer specifications

15

Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljM577MFP for HP's all-inclusive help for the printer. Find the following
support:

16

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

Chapter 1 Printer overview

ENWW

2

Paper trays

●

Load paper to Tray 1 (multipurpose tray)

●

Load paper to Trays 2, 3, 4, and 5

●

Load and print envelopes

●

Load and print labels

●

Use the convenience stapler (f, c, and z models)

For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:

ENWW

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

17

Load paper to Tray 1 (multipurpose tray)
Introduction
The following information describes how to load paper into Tray 1. This tray holds up to 100 sheets of 75
g/m2 (20 lb) paper or 10 envelopes.
NOTE: Select the correct paper type in the print driver before printing..
NOTE: Tray 1 does not support labels. To print on sheets of labels, use Tray 2, or one of the optional 550sheet paper feeders.
CAUTION:

18

To avoid jams, never add or remove paper from Tray 1 during printing.

1.

Open Tray 1.

2.

Pull out the tray extension to support the paper.

Chapter 2 Paper trays

ENWW

3.

Spread the paper guides to the correct size, and
then load paper in the tray. For information about
how to orient the paper, see Tray 1 paper
orientation on page 20.

4.

Make sure that the paper fits under the fill line on
the paper guides.
NOTE: The maximum stack height is 10 mm
(0.4 in), or approximately 100 sheets of 75g
paper.

5.

Adjust the side guides so that they lightly touch
the paper stack, but do not bend it.

ENWW

Load paper to Tray 1 (multipurpose tray)

19

Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper. This
setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 21.
Image Orientation

Single-sided printing

Duplex printing or with
Alternative Letterhead Mode
enabled

Letterhead or preprinted

Portrait

Face-down

Face-up

Top edge leading into the printer

Bottom edge leading into the
printer

3

12

32

1

Paper type

Landscape

Face-down

Face-up

Top edge toward the back of the
printer

Top edge toward the back of the
printer

321

Prepunched

20

Chapter 2 Paper trays

Portrait and landscape

Holes toward the back of the
printer

123

Holes toward the back of the
printer

ENWW

Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same
way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode,
load paper as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus
1.

From the Home screen on the printer control panel, swipe from right to left until the Settings menu
displays. Touch the Settings icon to open the menu.

2.

Open the following menus:

3.

ENWW

●

Manage Trays

●

Alternative Letterhead Mode

Select Enabled, and then touch the Save button or press the OK button.

Load paper to Tray 1 (multipurpose tray)

21

Load paper to Trays 2, 3, 4, and 5
Introduction
The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (Trays 3, 4,
and 5; part number B5L34A). These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE: The procedure to load paper for the optional 550-sheet trays is the same as for Tray 2. Only Tray 2 is
shown here.
CAUTION:
1.

Do not extend more than one paper tray at a time.

Open the tray.
NOTE: Do not open this tray while it is in use.

2.

Before loading paper, adjust the paper-width
guides by squeezing the adjustment latches and
sliding the guides to the size of the paper being
used. The arrow on the tray guide should line up
exactly with the marking on the tray.

Y

6

A5/A6

4
A6

X

A5

B5
7.25
A5/A6
8.5

22

Chapter 2 Paper trays

ENWW

3.

Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guide to the size
of the paper being used.

4

4.

11 10.5

B5

A

Load paper into the tray. For information about
how to orient the paper, see Tray 2 and the 550sheet trays paper orientation on page 24.
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray
full indicator, as shown in the enlargement in the
illustration.

5.

Close the tray.

ENWW

Load paper to Trays 2, 3, 4, and 5

23

6.

The tray configuration message displays on the
printer control panel.

7.

If the paper size and type shown is not correct,
select Modify to choose a different paper size or
type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.

Y

X

Tray 2 and the 550-sheet trays paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper. This
setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 25.

24

Paper type

Image Orientation

Single-sided printing

Duplex printing or with
Alternative Letterhead Mode
enabled

Letterhead or preprinted

Portrait

Face-up

Face-down

Top edge toward the right

Top edge toward the left

Chapter 2 Paper trays

ENWW

Image Orientation

Single-sided printing

Duplex printing or with
Alternative Letterhead Mode
enabled

Landscape

Face-up

Face-down

Top edge toward the back of the
printer

Top edge toward the back of the
printer

1

12

2

3

Paper type

3

Prepunched

Portrait and landscape

Holes toward the back of the
printer

Holes toward the back of the
printer

Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same
way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode,
load paper as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus
1.

From the Home screen on the printer control panel, swipe from right to left until the Settings menu
displays. Touch the Settings icon to open the menu.

2.

Open the following menus:

3.

ENWW

●

Manage Trays

●

Alternative Letterhead Mode

Select Enabled, and then touch the Save button or press the OK button.

Load paper to Trays 2, 3, 4, and 5

25

Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes.
Tray 1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes
1.

From the software program, select the Print option.

2.

Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.

3.

Click or tap the Paper/Quality tab.

4.

In the Paper size drop-down list, select the correct size for the envelopes.

5.

In the Paper type drop-down list, select Envelope.

6.

In the Paper source drop-down list, select Manual feed.

7.

Click the OK button to close the Document Properties dialog box.

8.

In the Print dialog box, click the OK button to print the job.

Envelope orientation
Load envelopes in either of these orientations:

26

Face-down

Face-down

Top edge toward the back of the printer

Top edge leading into the printer

Chapter 2 Paper trays

ENWW

Load and print labels
Introduction
To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the labels into the tray after sending the print job to the printer. When using manual
feed, the printer waits to print the job until it detects the tray has been opened and closed.

Manually feed labels
1.

From the software program, select the Print option.

2.

Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.

3.

Click or tap the Paper/Quality tab.

4.

In the Paper size drop-down list, select the correct size for the sheets of labels.

5.

In the Paper type drop-down list, select Labels.

6.

In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is configured
for the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
configured for labels, the printer will print from Tray 2. If Tray 3 is installed and configured for labels, but
Tray 2 is not configured for labels, the printer will print from Tray 3.

ENWW

7.

Click the OK button to close the Document Properties dialog box.

8.

In the Print dialog box, click the OK button to print the job.

Load and print labels

27

9.

28

Load sheets of labels face-up with the top of the sheet toward the right side of the printer.

Chapter 2 Paper trays

ENWW

Use the convenience stapler (f, c, and z models)
The convenience stapler can staple up to 20 sheets of 75 g/m2 (20 lb) paper.
CAUTION:

To avoid damage to the printer, do not attempt to staple materials other than paper.

1.

Insert the stack of paper into the slot on the front of the stapler.

2.

Wait for the stapler to staple the sheets. The stapler activates when it senses paper, and it makes a
stapling sound.
NOTE: If the printer is in Sleep mode, there might be a short delay.

3.

Remove the stapled paper from the slot.

If the stapler does not release the paper, follow these steps to resolve the problem.
WARNING!

ENWW

To avoid injury, do not put your finger inside the stapler area to attempt to release the paper.

1.

Open and close the stapler door, and then try removing the paper.

2.

If the paper is still stuck, make sure the stapler door is closed, and then turn off the printer and turn it on
again.

Use the convenience stapler (f, c, and z models)

29

30

Chapter 2 Paper trays

ENWW

3

Supplies, accessories, and parts

●

Order supplies, accessories, and parts

●

Replace the toner cartridges

●

Replace the toner-collection unit

●

Replace the staple cartridge (f, c, and z models)

For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:

ENWW

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

31

Order supplies, accessories, and parts
Ordering
Order supplies and paper

www.hp.com/go/suresupply

Order genuine HP parts or accessories

www.hp.com/buy/parts

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access, in a supported Web browser on your computer, enter
the printer IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.

Supplies and accessories
Item

Description

Cartridge number

Part number

HP 508A Black Original LaserJet Toner
Cartridge

Standard-capacity replacement black
toner cartridge

508A

CF360A

HP 508X High Yield Black Original
LaserJet Toner Cartridge

High-capacity replacement black
toner cartridge

508X

CF360X

HP 508A Cyan Original LaserJet Toner
Cartridge

Standard-capacity replacement cyan
cartridge

508A

CF361A

HP 508X High Yield Cyan Original
LaserJet Toner Cartridge

High-capacity replacement cyan toner
cartridge

508X

CF361X

HP 508A Yellow Original LaserJet
Toner Cartridge

Standard-capacity replacement yellow
toner cartridge

508A

CF362A

HP 508X High Yield Yellow Original
LaserJet Toner Cartridge

High-capacity replacement yellow
toner cartridge

508X

CF362X

HP 508A Magenta Original LaserJet
Toner Cartridge

Standard-capacity replacement
magenta toner cartridge

508A

CF363A

HP 508X High Yield Magenta Original
LaserJet Toner Cartridge

High-capacity replacement magenta
toner cartridge

508X

CF363X

HP toner-collection unit

Replacement toner-collection unit
with attached door

Not applicable

B5L37A

HP Staple Cartridge Pack

Replacement staple cartridges for the
f and z models. Contains two staple
cartridges of 1500 staples each.

Not applicable

Q7432A

HP LaserJet 110 V Fuser Kit

Replacement fuser for 110 V models

Not applicable

B5L35A

Supplies

NOTE: A message displays on the
control panel if the fuser needs to be
replaced.

32

Chapter 3 Supplies, accessories, and parts

ENWW

Item

Description

Cartridge number

Part number

HP LaserJet 220 V Fuser Kit

Replacement fuser for 220 V models

Not applicable

B5L36A

Replacement feed rollers for the
document feeder

Not applicable

B5L52A

HP Color LaserJet 550-sheet Media
Tray

Optional 550-sheet paper feeder

Not applicable

B5L34A

Printer stand and cabinet

Optional stand with storage cabinet to
support the printer

Not applicable

B5L51A

Language-specific, adhesive overlay
for the physical keyboard

Not applicable

A7W12A

Language-specific, adhesive overlay
for the physical keyboard

Not applicable

A7W14A

HP 1GB DDR3 x32 144-Pin 800MMHz
SODIMM

Optional DIMM for expanding the
memory

Not applicable

E5K48A

HP Trusted Platform Module

Automatically encrypts all data that
passes through the printer

Not applicable

F5S62A

HP Foreign Interface Harness

Optional port for connecting thirdparty devices

Not applicable

B5L31A

HP LaserJet MFP Analog Fax Accessory
600

Optional fax accessory for the dn
model

Not applicable

B5L53A

HP Jetdirect 2900nw Print Server

USB wireless print server accessory

Not applicable

J8031A

HP Jetdirect 3000w NFC/Wireless
Accessory

Wi-Fi direct accessory for “touch”
printing from mobile devices

Not applicable

J8030A

NOTE: A message displays on the
control panel if the fuser needs to be
replaced.
HP 200 ADF Roller Replacement Kit
Accessories

NOTE: The printer supports up to
three 550-sheet paper feeders.

Recommended when using multiple
optional paper feeders.
Includes installation instructions
HP LaserJet Keyboard Overlay Kit for
Simplified Chinese & Traditional
Chinese
(c and z model only)
HP LaserJet Keyboard Overlay Kit for
Swedish
(c and z model only)

Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.

ENWW

Order supplies, accessories, and parts

33

●

Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP printer warranty.

●

Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.

Item

Description

Self-replacement options

Part number

1 x 550 Sheet Feeder Kit

Replacement 1 x 550-sheet feeder

Mandatory

B5L34-67901

Printer Cabinet Kit

Replacement printer cabinet/stand

Mandatory

B5L51-67901

HP Fuser kit

Replacement fuser

Mandatory

B5L35-67901 (110-volt)
B5L36-67901 (220-volt)

HP Fuser kit, service

Replacement fuser, service kit

Mandatory

B5L35-67902 (110-volt)
B5L36-67902 (220-volt)

ITB and T2 Roller kit, service

Replacement transfer belt and secondary
transfer roller

Optional

B5L24-67901

T2 Roller Service Kit

Replacement secondary transfer roller

Mandatory

B5L24-67902

Tray 2-X Roller kit

Replacement rollers for Trays 2, 3, 4, and 5

Optional

B5L24-67904

Control-panel kit

Replacement touchscreen control panel

Mandatory

B5L47-67018

320 GB Hard Disk Drive kit

Replacement hard disk drive

Mandatory

5851-6712

HP 1GB DDR3 x32 144-Pin 800MHz
SODIMM

Replacement memory DIMM

Mandatory

E5K48A-67902

HP Trusted Platform Module kit

Replacement trusted platform module

Mandatory

F5S62-61001

HP Foreign Interface Harness kit

Replacement foreign interface harness

Mandatory

B5L31-67902

Toner Collection Unit

Replacement toner-collection unit

Mandatory

B5L37-67901

Analog FAX 600 Kit

Replacement fax board

Mandatory

B5L53-67901

ADF Maintenance Kit

Maintenance kit for the document feeder

Mandatory

B5L52-67903

Scanner white backing

Replacement white plastic backing for the
scanner

Mandatory

5851-6570

Retention Clip Assy

Replacement retention clips that are
behind the scanner white backing

Mandatory

5851-6573

U.S. English Keyboard Kit

Replacement keyboard for the c and z
model

Mandatory

B5L47-67019

U.K. English Keyboard Kit

Replacement keyboard for the c and z
model

Mandatory

B5L47-67020

Keyboard Overlay Kit

Replacement keyboard overlay for the c
and z model

Mandatory

5851-6019

Replacement keyboard overlay for the c
and z model

Mandatory

5851-6020

French, Italian, Russian, German, Spanish,
Ukranian
Keyboard Overlay Kit
Canadian French, Latin American Spanish,
U.S. Spanish

34

Chapter 3 Supplies, accessories, and parts

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Item

Description

Self-replacement options

Part number

Keyboard Overlay Kit

Replacement keyboard overlay for the c
and z model

Mandatory

5851-6021

Replacement keyboard overlay for the c
and z model

Mandatory

5851-6022

Replacement keyboard overlay for the c
and z model

Mandatory

5851-6023

Replacement keyboard overlay for the c
and z model

Mandatory

5851-6024

Swiss French, Swiss German, Danish
Keyboard Overlay Kit
Simplified Chinese, Traditional Chinese
Keyboard Overlay Kit
Spanish, Portuguese
Keyboard Overlay Kit
Japanese (KG and KT)

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Order supplies, accessories, and parts

35

Replace the toner cartridges
Introduction
The following information provides details about the toner cartridges for the printer, and it includes
instructions to replace them.
●

Toner-cartridge information

●

Remove and replace the cartridges

Toner-cartridge information
This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no
longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at
www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan
(C), and black (K). The toner cartridges are inside the front door.
Item

Description

Cartridge number

Part number

HP 508A Black Original LaserJet
Toner Cartridge

Standard-capacity replacement
black toner cartridge

508A

CF360A

HP 508X High Yield Black
Original LaserJet Toner
Cartridge

High-capacity replacement
black toner cartridge

508X

CF360X

HP 508A Cyan Original LaserJet
Toner Cartridge

Standard-capacity replacement
cyan cartridge

508A

CF361A

HP 508X High Yield Cyan
Original LaserJet Toner
Cartridge

High-capacity replacement
cyan toner cartridge

508X

CF361X

HP 508A Yellow Original
LaserJet Toner Cartridge

Standard-capacity replacement
yellow toner cartridge

508A

CF362A

HP 508X High Yield Yellow
Original LaserJet Toner
Cartridge

High-capacity replacement
yellow toner cartridge

508X

CF362X

HP 508A Magenta Original
LaserJet Toner Cartridge

Standard-capacity replacement
magenta toner cartridge

508A

CF363A

HP 508X High Yield Magenta
Original LaserJet Toner
Cartridge

High-capacity replacement
magenta toner cartridge

508X

CF363X

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.

36

Chapter 3 Supplies, accessories, and parts

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CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period
of time.
The following illustration shows the toner-cartridge components.

3

2
1
4
1

Handle

2

Imaging drum

3

Protective shield

4

Memory chip

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.

Remove and replace the cartridges
1.

Open the front door.

Y

M

C

K

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Replace the toner cartridges

37

2.

Grasp the handle of the used toner cartridge and
pull out to remove it.

Y
M

C

K

3.

Remove the new toner cartridge from its
protective shell by tearing off the plastic strip and
opening the package. Save all packaging for
recycling the used toner cartridge.

2
1

3

4.

38

Hold both ends of the toner cartridge and rock it
5-6 times.

Chapter 3 Supplies, accessories, and parts

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5.

Remove the protective shield from the toner
cartridge.

6.

Support the toner cartridge underneath with one
hand while holding the cartridge handle with the
other. Align the toner cartridge with its slot on
the shelf, and then insert the toner cartridge into
the printer.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.

Y
M

C

K

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Replace the toner cartridges

39

7.

Close the front door.

Y

M

C

K

8.

Pack the used toner cartridge and the protective
shield into the box that the new cartridge came
in. See the enclosed recycling guide for
information about recycling.

1

HP helps recycle Original HP cartridges—it’s easy
and free with the HP Planet Partners program,
available in more than 50 countries/regions and
territories around the world1).
To find information about how to recycle used HP
cartridges, please go to www.hp.com/recycle.

3
2

1) Program availability varies. For more information, visit www.hp.com/recycle.

40

Chapter 3 Supplies, accessories, and parts

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Replace the toner-collection unit
Introduction
The following information provides details about the toner-collection unit for the printer, and it includes
instructions to replace it.
The printer indicates when the toner-collection unit is nearly full and when it is completely full. When it is
completely full, printing stops until the toner-collection unit is replaced.
To purchase a toner-collection unit (part number B5L37A), go to the HP Parts Store at www.hp.com/buy/
parts.
NOTE: The toner-collection unit is designed for a single use. Do not attempt to empty the toner-collection
unit and reuse it. Doing so could lead to toner being spilled inside the printer, which could result in reduced
print quality. After use, return the toner-collection unit to HP’s Planet Partners program for recycling.
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.

Remove and replace the toner-collection unit
1.

Open the front door.

Y
Y

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Y

Y

Replace the toner-collection unit

41

2.

Open the toner-collection-unit door on the upperleft side of the printer.

Y
Y

3.

Y

Y

Pull out the toner-collection unit and the
attached door.

Y
Y

4.

42

Y

Y

Remove the new toner-collection unit from its
packaging.

Chapter 3 Supplies, accessories, and parts

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5.

Install the new toner-collection unit and the
attached door into the printer. Align the tabs on
the door with the slots in the printer.

Y
Y

6.

Y

Y

Close the toner-collection unit door.

Y
Y

7.

Y

Y

Close the front door.
To recycle the used toner-collection unit, follow
the instructions included with the new tonercollection unit.

Y
Y

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Y

Y

Replace the toner-collection unit

43

Replace the staple cartridge (f, c, and z models)
Introduction
The following information provides details about the staple cartridges for the printer, and it includes
instructions to replace them.
To purchase a package of two staple cartridges (part number Q7432A), go to the HP Parts Store at
www.hp.com/buy/parts. Each cartridge holds 1,500 staples.

Remove and replace the staple cartridge
1.

Open the stapler door.
NOTE: Opening the stapler door disables the
stapler.

2.

44

Remove the staple cartridge from the printer.

Chapter 3 Supplies, accessories, and parts

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3.

Insert the new staple cartridge into the opening
inside the stapler door.

4.

Close the stapler door.

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Replace the staple cartridge (f, c, and z models)

45

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Chapter 3 Supplies, accessories, and parts

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4

Print

●

Print tasks (Windows)

●

Print tasks (OS X)

●

Store print jobs on the printer to print later or print privately

●

Mobile printing

●

Print from the USB port

For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:

ENWW

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

47

Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1.

From the software program, select the Print option.

2.

Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
NOTE: The print driver might look different than what is shown here, but the steps are the same.

48

Chapter 4 Print

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ENWW

3.

Click or tap the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings
on the Paper/Quality tab.

4.

Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from
this screen.

5.

Click or tap the OK button to print the job.

Print tasks (Windows)

49

Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both
sides manually.
1.

From the software program, select the Print option.

2.

Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

3.

Click or tap the Finishing tab.

4.

Select the Print on both sides check box. Click the OK button to close the Document Properties dialog
box.

5.

In the Print dialog box, click the OK button to print the job.

Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1.

From the software program, select the Print option.

2.

Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

50

3.

Click or tap the Finishing tab.

4.

Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.

5.

Retrieve the printed stack from the output bin, and place it in Tray 1.

6.

If prompted, touch the appropriate control panel button to continue.

Chapter 4 Print

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Print multiple pages per sheet (Windows)
1.

From the software program, select the Print option.

2.

Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

3.

Click or tap the Finishing tab.

4.

Select the number of pages per sheet from the Pages per sheet drop-down list.

5.

Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box.

6.

In the Print dialog box, click the OK button to print the job.

Select the paper type (Windows)
1.

From the software program, select the Print option.

2.

Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

3.

Click or tap the Paper/Quality tab.

4.

From the Paper type drop-down list, click the More... option.

5.

Expand the list of Type is: options.

6.

Expand the category of paper types that best describes your paper.

7.

Select the option for the type of paper you are using, and then click the OK button.

8.

Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control panel.

9.

Load the tray with the specified type and size of paper, and then close the tray.

10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
different paper size or type.
11. Select the correct type and size, and then touch the OK button.

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Print tasks (Windows)

51

Additional print tasks
Go to www.hp.com/support/colorljM577MFP.
Instructions are available for performing specific print tasks, such as the following:

52

●

Create and use printing shortcuts or presets

●

Select the paper size, or use a custom paper size

●

Select the page orientation

●

Create a booklet

●

Scale a document to fit a specific paper size

●

Print the first or last pages of the document on different paper

●

Print watermarks on a document

Chapter 4 Print

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Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1.

Click the File menu, and then click the Print option.

2.

Select the printer.

3.

Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.

4.

Click the Print button.

Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1.

Click the File menu, and then click the Print option.

2.

Select the printer.

3.

Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.

4.

Select a binding option from the Two-Sided drop-down list.

5.

Click the Print button.

Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1.

Click the File menu, and then click the Print option.

2.

Select the printer.

3.

Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for different software programs.

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4.

Click the Manual Duplex box, and select a binding option.

5.

Click the Print button.

6.

Go to the printer, and remove any blank paper that is in Tray 1.

Print tasks (OS X)

53

7.

Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.

8.

If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (OS X)
1.

Click the File menu, and then click the Print option.

2.

Select the printer.

3.

Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.

4.

From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.

5.

In the Layout Direction area, select the order and placement of the pages on the sheet.

6.

From the Borders menu, select the type of border to print around each page on the sheet.

7.

Click the Print button.

Select the paper type (OS X)
1.

Click the File menu, and then click the Print option.

2.

Select the printer.

3.

Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality
menu.
NOTE: The name of the item varies for different software programs.

4.

Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.

5.

●

Media Type: Select the option for the type of paper for the print job.

●

Print Quality: Select the resolution level for the print job.

●

Edge-To-Edge Printing: Select this option to print close to the paper edges.

●

EconoMode: Select this option to conserve toner when printing drafts of documents.

Click the Print button.

Additional print tasks
Go to www.hp.com/support/colorljM577MFP.
Instructions are available for performing specific print tasks, such as the following:

54

●

Create and use printing shortcuts or presets

●

Select the paper size, or use a custom paper size

Chapter 4 Print

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ENWW

●

Select the page orientation

●

Create a booklet

●

Scale a document to fit a specific paper size

●

Print the first or last pages of the document on different paper

●

Print watermarks on a document

Print tasks (OS X)

55

Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
●

Create a stored job (Windows)

●

Create a stored job (OS X)

●

Print a stored job

●

Delete a stored job

Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
NOTE: The print driver might look different than what is shown here, but the steps are the same.
1.

From the software program, select the Print option.

2.

Select the printer from the list of printers, and then select Properties or Preferences (the name varies
for different software programs).
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

56

Chapter 4 Print

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3.

Click the Job Storage tab.

4.

Select a Job Storage Mode option.

5.

●

Proof and Hold: Print and proof one copy of a job, and then print more copies.

●

Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is
deleted from memory after it prints and is lost if the printer loses power.

●

Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.

●

Stored Job: Store a job on the printer and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel. If you encrypt the job, the person who prints the job must provide
the required password at the control panel.

To use a custom user name or job name, click the Custom button, and then enter the user name or the
job name.
Select which option to use if another stored job already has that name:

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●

Use Job Name + (1-99): Append a unique number to the end of the job name.

●

Replace Existing File: Overwrite the existing stored job with the new one.

6.

Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.

7.

For information about how to print the job, see the topic for "Print a stored job."

Store print jobs on the printer to print later or print privately

57

Create a stored job (OS X)
Store jobs on the printer for private or delayed printing.
1.

Click the File menu, and then click the Print option.

2.

In the Printer menu, select the printer.

3.

By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.

4.

In the Mode drop-down list, select the type of stored job.

5.

●

Proof and Hold: Print and proof one copy of a job, and then print more copies.

●

Personal Job: The job does not print until someone requests it at the printer control panel. If the
job has a personal identification number (PIN), provide the required PIN at the control panel. The
print job is deleted from memory after it prints and is lost if the printer loses power.

●

Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.

●

Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job
has a personal identification number (PIN), the person who prints the job must provide the
required PIN at the control panel.

To use a custom user name or job name, click the Custom button, and then enter the user name or the
job name.
Select which option to use if another stored job already has that name.
●

Use Job Name + (1-99): Append a unique number to the end of the job name.

●

Replace Existing File: Overwrite the existing stored job with the new one.

6.

If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type
a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the printer
prompts them to enter this PIN number.

7.

Click the Print button to process the job.

Print a stored job
Use the following procedure to print a job that is stored in the printer memory.

58

1.

Touch or press the Home

2.

Select Retrieve from Device Memory.

3.

Select the name of the folder where the job is stored.

4.

Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5.

Adjust the number of copies, and then touch the Start

Chapter 4 Print

button on the printer control panel.

button or press the OK button to print the job.

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Delete a stored job
When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same
user and job name. If a job is not already stored under the same user and job name, and the printer needs
additional space, the printer might delete other stored jobs starting with the oldest. You can change the
number of jobs that the printer can store from the General Settings menu on the printer control panel.
Use this procedure to delete a job that is stored in the printer memory.

ENWW

1.

Touch or press the Home

button on the printer control panel.

2.

Select Retrieve from Device Memory.

3.

Select the name of the folder where the job is stored.

4.

Select the name of the job, and then select the Delete button.

5.

If the job is private or encrypted, enter the PIN or the password, and then select the Delete button.

Store print jobs on the printer to print later or print privately

59

Mobile printing
Introduction
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to
www.hp.com/go/LaserJetMobilePrinting.
●

HP ePrint via email

●

HP ePrint software

●

AirPrint

●

Android embedded printing

●

Wi-Fi Direct and NFC Printing

HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
●

The printer must be connected to a wired or wireless network and have Internet access.

●

HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:
1.

Open the HP Embedded Web Server (EWS):
a.

From the Home screen on the printer control panel, touch the Network
address or host name.

button to display the IP

b.

Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2.

Click the HP Web Services tab.

3.

Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.

4.

60

Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

Chapter 4 Print

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HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to
your HP Connected account. The target HP printer can be located in the office or at locations across the globe.
●

Windows: After installing the software, open the Print option from within your application, and then
select HP ePrint from the installed printers list. Click the Properties button to configure print options.

●

OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the
bottom left of the driver screen). Select HP ePrint.

For Windows, the HP ePrint software supports TCP/IP printing to local printers on the network (LAN or WAN)
and that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected printers that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.

AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X
10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod
touch (third generation or later) in the following mobile applications:
●

Mail

●

Photos

●

Safari

●

iBooks

●

Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and
earlier do not support USB connections.

Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading software
is not necessary.

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Mobile printing

61

For more information on how to use Android embedded printing and which Android devices are supported, go
to www.hp.com/go/LaserJetMobilePrinting.

Wi-Fi Direct and NFC Printing
HP provides Wi-Fi Direct and NFC (Near Field Communication) printing for printers with a supported
HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers
that include a hardware-integration pocket (HIP).
HP Wireless Direct, Wi-Fi Direct, and NFC printing enable Wi-Fi capable (mobile) devices to make a wireless
network connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use HP Wireless Direct to print wirelessly from the following devices:
●

iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app

●

Android mobile devices using the HP ePrint App or the Android embedded print solution

●

PC and Mac devices using the HP ePrint Software

Use Wi-Fi Direct to print wirelessly from the following devices:
●

Android mobile devices using the HP ePrint App or the Android embedded print solution

For more information on HP Wireless Direct and Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
NFC, HP Wireless Direct, and Wi-Fi Direct capabilities can be enabled or disabled from the printer control
panel.
1.

From the Home screen on the printer control panel, scroll to and select the Administration menu.

2.

Open the following menus:

3.

●

Network Settings

●

Wireless Menu

●

Wireless Direct

Select On to enable wireless printing.

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a more unique Service Set Identifier (SSID) for easier printer identification for HP Wireless
Direct printing. The SSID is also available on the How to Connect Page by touching the Network
button
from the Home screen on the printer control panel.
Follow this procedure to change the printer SSID:

62

1.

From the Home screen on the printer control panel, scroll to and select the Administration menu.

2.

Open the following menus:
●

Network Settings

●

Wireless Menu

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ENWW

●

Wireless Direct

●

SSID

3.

Select the SSID name area.

4.

Use the keyboard to change the name.

5.

Select OK.

Mobile printing

63

Print from the USB port
Introduction
This printer features easy-access USB printing, for quickly printing files without sending them from a
computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports
the following types of files:
●

.pdf

●

.prn

●

.pcl

●

.ps

●

.cht

Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control-panel menus
1.

Press the Home

2.

Open the following menus:

3.

button on the printer control panel.

●

Administration

●

General Settings

●

Enable Retrieve from USB

Select the Enabled option, and then touch the Save button or press the OK button.

Method two: Enable the USB port from the HP Embedded Web server (network-connected printers only)
1.

Open the HP Embedded Web Server (EWS):
a.

From the Home screen on the printer control panel, touch the Network
address or host name.

button to display the IP

b.

Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2.

64

Open the Print tab.

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3.

On the left side of the screen, click Retrieve from USB Setup.

4.

Select the Enable Retrieve from USB check box.

5.

Click Apply.

Print USB documents
1.

Insert the USB flash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the
cover straight out to remove it.

2.

The printer detects the USB flash drive. Touch or press the OK button to access the drive, or, if prompted,
select the Retrieve from USB option from the list of available applications. The Retrieve from USB screen
opens.

3.

Select the name of the document to print.
NOTE: The document might be in a folder. Open folders as necessary.

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4.

To adjust the number of copies, select Copies, and then use the keypad to change the number of copies.

5.

Touch the Start

button or press the OK button to print the document.

Print from the USB port

65

66

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5

Copy

●

Make a copy

●

Copy on both sides (duplex)

●

Additional copy tasks

For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:

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●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

67

Make a copy

68

1.

Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2.

From the Home screen on the printer control panel, select Copy.

3.

To adjust the number of copies, touch the Copies field to open a keypad.

4.

Touch the More Options button, and then touch the Optimize Text/Picture button.

5.

Select one of the predefined options, or touch the Manually Adjust button, and then adjust the slider in
the Optimize For area. Touch the OK button.

6.

Touch the Copy

Chapter 5 Copy

button.

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Copy on both sides (duplex)

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1.

Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2.

From the Home screen on the printer control panel, select Copy.

3.

Touch the Sides button, and then select one of the following options:
●

Use 1-sided original, 2-sided output to make a two-sided copy from a one-sided original.

●

Use 2-sided original, 2-sided output to make a two-sided copy from a two-sided original

●

Use 2-sided original, 1-sided output to make a one-sided copy from a two-sided original.

4.

Touch the OK button.

5.

Touch the Start

button.

Copy on both sides (duplex)

69

Additional copy tasks
Go to www.hp.com/support/colorljM577MFP.
Instructions are available for performing specific copy tasks, such as the following:

70

●

Copy or scan pages from books or other bound documents

●

Copy mixed-size documents

●

Copy or scan both sides of an identification card

●

Copy or scan a document into a booklet format

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6

Scan

●

Set up Scan to Email

●

Set up Scan to Network Folder

●

Set up Scan to USB Drive

●

Set up Scan to SharePoint® (Flow models only)

●

Create a Quick Set

●

Scan and send to email

●

Scan and send to network folder

●

Scan and send to USB Flash Drive

●

Additional scan tasks

For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:

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●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

71

Set up Scan to Email
●

Introduction

●

Before you begin

●

Method one: Use the E-mail Setup page

●

Method two: Use the E-mail Setup Wizard

●

Set up Send to E-mail to use Office 365 Outlook

●

Solve problems with email

Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses. To
use this scan feature, the printer must be connected to a network; however, the feature is not available until it
has been configured by using the HP Embedded Web Server (EWS). There are two methods in the EWS for
configuring Scan to Email. Use the E-mail Setup page for complete setup, or use the Scan to Email Setup
Wizard for basic setup.

Before you begin
To set up the Scan to Email feature, the printer must have an active network connection.
Administrators need the following information before beginning the configuration process.
●

Administrative access to the printer

●

DNS suffix (e.g., companyname.com)

●

SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically easy to find by doing an Internet search. For example, use terms like
"gmail smtp server name" or "yahoo smtp server name" to search.

●

SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.

Use the HP Embedded Web Server (EWS) to set up the Scan to E-mail feature. Before continuing, use this
procedure to open the EWS, and then set up the Scan to E-mail feature by using one of the two methods
provided.
IMPORTANT: Consult your email service provider's documentation for information on digital sending limits
for your email account. Some providers may temporarily lock your account if you exceed your sending limit.
Access the HP Embedded Web Server
1.

72

From the Home screen on the printer control panel, touch the Network
address or host name.

Chapter 6 Scan

button to display the IP

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2.

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.

Method one: Use the E-mail Setup page
1.

Click the Networking tab.
NOTE: Configuring settings on the Networking tab might require the assistance of a system
administrator.

2.

If it is not already selected, click TCP/IP Settings in the left navigation pane.

3.

Click the Network Identification tab.

4.

If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the
email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.
NOTE: If the Domain Name suffix is not set up, use the IP address.

5.

Click Apply.

6.

Click the Scan/Digital Send tab.

7.

On the left navigation pane, click the E-mail Setup link, and click Default Job Options.

8.

On the E-mail Setup dialog, select the Enable Send to E-mail check box. If this check box is not selected,
the feature is unavailable at the printer control panel.

9.

In the Outgoing E-mail Servers (SMTP) area, complete the steps for one of the following options:
●

Select one of the displayed servers

●

Click Add to start the SMTP wizard.
1.

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In the SMTP wizard, select one of the following options:
●

Method one: Enter the address of an SMTP server, and then click Next

●

Method two: Select Search network for outgoing e-mail server, and then click Next.
Select the server, and then click Next.

Set up Scan to Email

73

NOTE: If an SMTP server was already created for another printer function, the Use a server
already in use by another function option displays. Select this option, and then configure it
to be used for the email function.
2.

On the Set the basic information necessary to connect to the server dialog, set the options
to use, and then click Next.
NOTE: Some servers have problems sending or receiving emails that are larger than 5
megabytes (MB). These problems can be prevented by entering a number in Split e-mails if
larger than (MB).
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL
Protocol check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number
465, and the SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the
time of configuration.

3.

On the Server Authentication Requirements dialog, select the option that describes the
server’s authentication requirements:
●

Server does not require authentication, and then click Next.

●

Server requires authentication
◦

From the drop-down box, select Use credentials of user to connect after Sign In
at the control panel, and then click Next.

◦

From the drop-down box, select Always use these credentials, enter the
Username and Password, and then click Next.

NOTE: If using a signed-in user's credentials, set email to require sign in by the user on the
printer control panel. Deny device guest access to email by clearing the check box for email in
the Device Guest column in the Sign in and Permission Policies area on the Access Control
dialog of the Security tab. The icon in the check box changes from a check mark to a lock.
4.

On the Server Usage dialog, choose the printer functions that will send email through this
SMTP server, and then click the Next button.
NOTE: If the server requires authentication, a user name and password for sending
automatic alerts and reports from the printer will be required.

5.

On the Summary and Test dialog, enter a valid email address in the Send a test e-mail to:
field, and then click Test.

6.

Verify that all of the settings are correct, and then click Finish to complete the outgoing email
server set up.

10. In the Address and Message Field Control area, enter a Default From: setting and any of the other
optional settings.
Address and Message Field Control settings:
NOTE: To display all these settings, click Advanced Settings at the bottom of the page.

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Feature

Description

Address Field Restrictions

Specify whether users must select an email address from an address book or whether users are
allowed to enter in an email address manually.
CAUTION: If Users must select from address book is selected, and any of the address fields
are also set as User editable, changes to those editable fields also change the corresponding
values in the address book.
To prevent users from changing contacts in the Address Book at the printer control panel, go to
the Access Control page on the Security tab, and deny Device Guest access to address book
modifications.

Allow invalid e-mail address
formats
User editable

Select to allow an invalid email address format.

To use the Default From address and Default Display Name for all emails sent from this
printer (unless a user is signed in), do not select the User editable check box.
When setting up the address fields, if the User editable check box is unchecked, users will not
be able to edit those fields at the printer control panel when sending an email. For send-to-me
functionality, clear the User editable check boxes for all of the address fields, including the
From: To: CC:, and BCC: fields, and then set that user's send email From: their own email
address and To: their own email address.

Default From: and Default
Display Name:

Provide an email address and name to use for the From: address for the email message.
TIP: Create an email account for the printer, and use this address for the default email
address.
TIP: Configure the email feature so that users must sign in before using it. This prevents
users from sending an email from an address that is not their own.

To:

Provide a To (recipient) email address for emails.

CC:

Provide a CC email address for emails.

BCC:

Provide a BCC email address for emails.

Subject:

Provide a default subject line for the email messages.

Message:

Create a custom message. To use this message for all emails sent from the printer, clear or do
not select the User editable check box for Message:.

11. In the Signing and Encryption area, set the signing and encryption preferences.
NOTE: To display the Signing and Encryption settings, click Advanced Settings at the bottom of the
page.
Signing and Encryption settings:
Feature

Description

Signing

Select whether to sign the security certificate.
Select the User editable check box to make this setting editable at the printer control panel.

Hashing Algorithm

Select the algorithm to use for signing the emails.

Encryption

Select whether to encrypt the email.
Select the User editable check box to make this setting editable at the printer control panel.

Encryption Algorithm

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Select the algorithm to use for encrypting the email.

Set up Scan to Email

75

Feature

Description

Attribute for Recipient
Public Key

Enter which attribute to use to retrieve the recipient’s public key certificate from LDAP.

Use the recipient public key
certificate to verify the
recipient

Select this setting to use the recipients’s public key certificate to verify the recipient.

12. In the Notification Settings area, select when users will receive notifications about sent emails. The
default setting is using the signed in user's email address. If the recipient email address is blank, no
notification is sent.
NOTE: To display the Notification settings, click Advanced Settings at the bottom of the page.
13. In the File Settings area, set the default scanning preferences.
NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP
printers. Some options are not available on all printers.
Save As...

Specify the folder and file name for the scanned file

Load and Save Settings

Load Quick Set: Load scan settings from a saved Quick Set.
NOTE:

Use the HP Embedded Web Server to create and save Quick Sets.

Save Defaults: Save the current settings in the Options list as default settings for future scan
jobs.

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Document File Type

Save a scanned document as one of several types of files.
The following standard file types are available:
●

PDF: This file type provides the best overall image and text quality. PDF files require
Adobe® Acrobat® Reader software for viewing.

●

JPEG: This file type is a good choice for most graphics. Most computers have a browser
that can view .JPEG files. This file type produces one file per page.

●

TIFF: This is a standard file type that many graphics programs support. This file type
produces one file per page.

●

MTIFF: MTIFF stands for multi-page TIFF. This file type saves multiple scanned pages in a
single file.

●

XPS: XPS (XML Paper Specification) creates an XAML file that preserves the original
formatting of the document and supports color graphics and embedded fonts.

●

PDF/A: PDF/A is a type of PDF designed for long-term archival of electronic documents. All
format information in the document is self-contained.

HP LaserJet Enterprise Flow MFP printers also support the following OCR file types:
●

Text (OCR): Text (OCR) creates a text file by using optical character recognition (OCR) to
scan the original. A text file can be opened in any word processing program. The
formatting of the original will not be saved using this option.

●

Unicode Text (OCR): Unicode Text (OCR) is an industry standard used to consistently
represent and manipulate text. This file type is useful for internationalization and
localization.

●

RTF (OCR): RTF (OCR) creates a rich text format (RTF) file by using optical character
recognition (OCR) to scan the original. RTF is an alternative text format that can be
opened by most word processing programs. Some of the formatting of the original will be
saved using this option.

●

Searchable PDF (OCR): Searchable PDF (OCR) creates a searchable PDF file by using optical
character recognition (OCR) to scan the original. When a document is scanned in this way,
use Adobe Acrobat® Reader's search tools to search for specific words or phrases within
the PDF.

●

Searchable PDF/A (OCR): Searchable PDF/A (OCR) is a type of PDF/A file that includes
information about the document structure, which allows content to be searched.

●

HTML (OCR): HTML (OCR) creates a Hypertext Markup Language (HTML) file containing the
contents of the original document. HTML is used to display files on Web sites.

●

CSV (OCR): CSV (OCR) is common text file format that contains comma-separated values.
This type of file can be opened by most word processing, spreadsheet, or database
programs.

Output Quality

Specify the output quality of scanned images, which affects the file size of the resulting file.

Original Sides

Specify whether the original document is printed on one side or both sides.

Color/Black

Specify whether the scanned image will be in color, black and gray, or black only.

For color printers only.

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Set up Scan to Email

77

Scan Mode

Standard Document: Scan a page or stack of pages through the document feeder, or
individually on the flatbed glass.
Book Mode: Scan an open book and output each page of the book onto different pages.
2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them
onto one page. After scanning the first side, the printer prompts to place the second side in the
correct position on the glass.

Resolution

Specify the resolution of scanned images. Select a higher resolution to increase the clarity of
the image. However, as the resolution increases, the file size also increases.

Original Size

Specify the paper size for the original document.

Content Orientation

Specify whether the original document is printed in Portrait or Landscape orientation.

Image Adjustment

Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text
appear crisper, but decreasing it could make photos appear smoother.
Darkness: Increase or decrease the amount of white and black used in colors in scanned
images.
Contrast: Increase or decrease the difference between the lightest and the darkest color on the
page.
Background Cleanup: Remove faint colors from the background of scanned images. For
example, if the original document is printed on colored paper, use this feature to lighten the
background without affecting the darkness of the image.
Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it
orients the scanned images appropriately. If some of the pages are upside-down in relation to
the other pages, the resulting scanned image has all pages right-side-up. If some of the pages
have a landscape orientation, the printer rotates the image so that the top of the page is at the
top of the image.

Optimize Text/Picture

Optimize the job for the type of image being scanned: text, graphics, or photos.

Erase Edges

Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned
image.

Cropping options

Crop to original size: Crop the image to match the paper size of the original document.
Crop to content: Crop the image to the size of the detectable content in the original document.

Blank Page Suppression

Exclude blank pages in the original document from scanned images. This feature is useful for
scanning pages printed on both sides to eliminate blank pages in the resulting scanned
document.

Multi-feed Detection

Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects
more than one page at a time being fed in the document feeder. When disabled, scanning
continues when a multi-feed is detected, to allow scanning pages that are stuck together,
originals with self-adhesive notes on them, or thick paper.

Notification

Select whether to send notifications of the status of scan jobs. The printer can print the
notification, or it can send the notification in an email.

Save Defaults

Save the current scan settings as the new default settings for this scan function.

14. In the File Settings area, set the default file settings preferences.
NOTE: To display all these settings, click Advanced Settings at the bottom of the page.

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15. Review the selected options to verify that they are accurate, and then click Apply to complete the setup.
16. On the left navigation pane, under E-mail Setup, click Quick Sets, and select any Quick Sets for the
printer.
NOTE: Quick Sets are shortcut jobs that can be accessed within the Quick Sets application on the
printer control panel.

Method two: Use the E-mail Setup Wizard
The setup wizard includes the options for basic configuration.
1.

Click the Networking tab.

2.

If it is not already selected, click TCP/IP Settings in the left navigation pane.

3.

Click the Network Identification tab.

4.

If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the
email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.
NOTE: If the Domain Name suffix is not set up, use the IP address.

5.

Click Apply.

6.

Click the Scan/Digital Send tab.

7.

On the left navigation pane, click E-mail and Save to Network Folder Quick Setup Wizards.

8.

Click the E-mail Setup Wizard link.

9.

On the Configure E-mail Server (SMTP) dialog, complete the steps for one of the following options:
●

Option one: Search network for outgoing e-mail server:
NOTE: This option finds outgoing SMTP servers inside your firewall only.

●

ENWW

1.

Select Search network for outgoing e-mail server, and then click Next

2.

Select the appropriate server from the Finding SMTP servers list, and then click Next.

3.

Select the option that describes the server’s authentication requirements:
●

Server does not require authentication, and then click Next.

●

Server requires authentication
◦

From the drop-down box, select Use credentials of user to connect after Sign In
at the control panel, and then click Next.

◦

From the drop-down box, select Always use these credentials, enter the
Username and Password, and then click Next.

Option two: Add SMTP server:

Set up Scan to Email

79

1.

Select Add SMTP server

2.

Enter the Server Name and Port Number, and then click Next.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port
number, and SSL settings from the service provider’s Web site or other sources. Typically, for
gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be
enabled.
Please refer to online sources to confirm these server settings are current and valid at the
time of configuration.

3.

Select the option that describes the server’s authentication requirements:
●

Server does not require authentication, and then click Next.

●

Server requires authentication
◦

From the drop-down box, select Use credentials of user to connect after Sign In
at the control panel, and then click Next.

◦

From the drop-down box, select Always use these credentials, enter the
Username and Password, and then click Next.

10. On the Configure E-mail Settings dialog, enter the information about the From email address, the
subject line of the email, and the default message, and then click Next.
NOTE: When setting up the address fields, if the User editable check box is unchecked, users will not
be able to edit those fields at the printer control panel when sending an email.
Feature

Description

From:

Select one of the following:

(Required)

●

User’s address (sign-in required)

●

Default From
◦

Default From: and Default Display Name:
Provide an email address and name to use for the email message.
TIP: Create an email account for the printer, and use this address for the
default email address.
TIP: Configure the email feature so that users must sign in before using it.
This prevents users from sending an email from an address that is not their
own.

Subject:

Provide a default subject line for the email messages.

(Optional)

80

Message:

Create a custom message.

(Optional)

To use this message for all emails sent from the printer, clear the User editable check box
for Message:.

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11. On the Configure File Scan Settings dialog, set the default scanning preferences, and then click Next.
12. Review the Summary dialog, and then click Finish to complete the setup.

Set up Send to E-mail to use Office 365 Outlook
●

Introduction

●

Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account

Introduction
Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's
Simple Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the
printer to send an email with an Office 365 Outlook account from the control panel.
NOTE: You must have an email address account with Office 365 Outlook to configure the settings in the
EWS.

Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account
1.

Click the Networking tab.

2.

If it is not already selected, click TCP/IP Settings in the left navigation pane.

3.

Click the Network Identification tab.

4.

If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the
email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc.
NOTE: If the Domain Name suffix is not set up, use the IP address.

5.

Click Apply.

6.

Click the Scan/Digital Send tab.

7.

On the left navigation pane, click the Scan to E-mail link.

8.

Select the Enable Scan to E-mail check box. If this check box is not checked, the feature is unavailable at
the printer control panel.

9.

In the Outgoing E-mail Servers (SMTP) area, click Add to start the SMTP wizard.

10. In the I know my SMTP server address or host name field, type smtp.onoffice.com, and then click Next.
11. On the Set the basic information necessary to connect to the server dialog, in the Port Number field,
type 587.
NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes
(MB). These problems can be prevented by entering a number in Split e-mails if larger than (MB).
12. Select the Enable SMTP SSL Protocol check box, and then click Next.
13. On the Server Authentication Requirements dialog, complete the following information:

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a.

Select Server requires authentication.

b.

From the drop-down list, select Always use these credentials

Set up Scan to Email

81

c.

In the Username field, type the Office 365 Outlook email address.

d.

In the Password field, type the Office 365 Outlook account password, and then click Next.

14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server,
and then click the Next button.
15. On the Summary and Test dialog, enter a valid email address in the Send a test e-mail to: field, and
then click Test.
16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set
up.

Solve problems with email
Problems with sending email
●

Make sure the Enable Scan to E-mail check box is checked on the Scan/Digital Send tab on the Scan to
E-mail page.

●

If the feature is enabled, but the printer is still unable to send emails, the SMTP server might not be set
up correctly. The cause could be any of the following reasons:

●

◦

Authentication is required for the server, but no authentication information is sent.

◦

The network address or hostname for the SMTP server is incorrect.

◦

The SMTP server is not accepting email (port 25 is not open).

Check the SMTP server settings to identify the problem.

Check the SMTP server setup
NOTE: This procedure is for Windows operating systems. The following steps show examples of responses
from the server. The text portion of the response can vary from server to server.
1.

Open a Windows command prompt: click Start, click Run, and then enter cmd.

2.

Enter telnet followed by the SMTP gateway hostname and then the number 25, which is the port over
which the printer is communicating. For example, enter telnet example.com 25

3.

Press Enter. If the SMTP gateway hostname is not valid, the response contains the following message:
Could not open connection to the host on port 25: Connect Failed.

4.

If the SMTP gateway hostname is not valid, reconfigure the server.
●

For the email digital-send feature, use the Scan/Digital Sending tab in the embedded Web server
to configure the printer to use a different SMTP server.

If you receive a reply such as 220 smtp.hostname, the SMTP gateway hostname is valid. Continue with
the next step.

82

5.

Identify yourself to the SMTP server. At the prompt, enter HELO followed by your host name. Press
Enter. You should receive a reply.

6.

Attempt to authorize to the SMTP server. At the prompt, enter AUTH. Press Enter.

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7.

If the reply is 503.5.3.3 AUTH not available, then the SMTP server does not require
authentication.
If the reply is 250 AUTH or 334, the SMTP server requires authentication. Use the Scan to E-mail page
on the Scan/Digital Sending tab of the HP Embedded Web Server to configure the correct
authentication information.

8.

Verify that the server recognizes the email account that is sending the message. At the prompt, enter
MAIL FROM:  where “” is the email address for
testing.
If the response is 550 Requested action not taken: mailbox unavailable, then the
server cannot find the mailbox for that address.
If the response is 550 Requested action not taken: mailbox name not allowed,
then the email address is not valid.

9.

Verify that the server has sent the email to the recipient. At the prompt enter RCPT TO:
 where “” is the email address for the
recipient.
If the response is 550 Requested action not taken: mailbox unavailable, then the
server cannot find the mailbox for that address. The recipient email account might be configured so that
it cannot receive messages from the printer.
If the response is 551 User not local: please try , where “” is a different
email address, then the email account is not active.

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83

Set up Scan to Network Folder
●

Introduction

●

Before you begin

●

Method one: Use the Save to Network Folder Setup page

●

Method two: Use the Save to Network Folder Quick Set Wizard

●

Problems with sending to a network folder

Introduction
This document explains how to enable and configure the scan to network folder function. The printer has a
feature that enables it to scan a document and save it to a network folder. To use this scan feature, the
printer must be connected to a network; however, the feature is not available until it has been configured by
using the HP Embedded Web Server (EWS). There are two methods in the EWS for configuring Scan to network
folder. Use the Save to Network Folder Setup page for advanced configuration, or use the Scan to Network
Folder Setup Wizard for basic configuration.

Before you begin
NOTE: To set up the Scan to Network Folder feature, the printer must have an active network connection.
Administrators need the following items before beginning the configuration process.
●

Administrative access to the printer

●

The fully-qualified domain name (FQDN) (e.g., \ \servername.us.companyname.net\scans) of the
destination folder or the IP address of the server (e.g., \\16.88.20.20\scans).
NOTE: The use of the term "server" in this context refers to the computer where the shared folder
resides.

Use the HP Embedded Web Server (EWS) to set up the Scan to Network Folder feature. Before continuing, use
this procedure to open the EWS, and then set up the Scan to Network Folder feature by using one of the
methods provided.
Access the HP Embedded Web Server
1.

From the Home screen on the printer control panel, touch the Network
address or host name.

button to display the IP

2.

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.

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Method one: Use the Save to Network Folder Setup page
Use this method for complete configuration of the Scan to Network Folder feature.
●

Step one: Enable the Scan to Network Folder feature and configure the default job options

●

Step two: Set up a Quick Set

Step one: Enable the Scan to Network Folder feature and configure the default job options
1.

Click the Scan/Digital Send tab.

2.

On the left navigation menu, click the Save to Network Folder Setup link.

3.

On the Save to Network Folder Setup dialog, select the Enable Save to Network Folder check box. If
this box is not selected, the feature is unavailable at the printer control panel.

Complete the fields in all the dialogs on the page.
●

Notification settings

●

Folder Settings

●

Scan Settings

●

File Settings

Notification settings
On the Notification Settings dialog, select one of these options:
NOTE: In order to send notification emails, the printer must be set up to use an SMTP server for sending
email jobs.
●

●

Option one: Do not notify
1.

Select Do not notify.

2.

To prompt the user to review their notification settings, select Prompt user prior to job start, and
then click Next.

Option two: Notify when job completes
1.

Select Notify when job completes.

2.

Select the method for delivering the notification from the Method Used to Deliver Notification list.
If the method of notification selected is E-mail, type the email address in the Notification E-mail
Address field.

●

ENWW

3.

To include a thumbnail of the first scanned page in the notification, select Include Thumbnail.

4.

To prompt the user to review their notification settings, select Prompt user prior to job start, and
then click Next.

Option three: Notify only if job fails

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85

1.

Select Notify only if job fails.

2.

Select the method for delivering the notification from the Method Used to Deliver Notification list.
If the method of notification selected is E-mail, type the email address in the Notification E-mail
Address field.

3.

To include a thumbnail of the first scanned page in the notification, select Include Thumbnail.

4.

To prompt the user to review their notification settings, select Prompt user prior to job start, and
then click Next.

Folder Settings
Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to.
There are two types of folder permissions to select from:
Option 1: Read and write access
To send scanned documents to a folder configured for read and write access, complete the following steps:
NOTE: Send only to folders with read and write access supports folder verification and job notification
1.

If it is not already selected, select Send only to folders with read and write access.

2.

To require the printer to verify folder access before starting a scan job, select Verify folder access prior
to job start.
NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not selected;
however, if the folder is unavailable, the scan job will fail.

3.

Click Next.

Option 2: Write access only
To send scanned documents to a folder configured for write access only, complete the following steps:
NOTE: Allow sending to folders with write access only does not support folder verification or job
notification
NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename
for all scans.
Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique
file, and does not overwrite a previous file. This filename is determined by the information in the File Settings
dialog.
1.

Select Allow sending to folders with write access only.

2.

Click Next.

Scan Settings
On the Scan Settings dialog, set the default scanning options.
Save As...

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Specify the folder and file name for the scanned file

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Document File Type

Save a scanned document as one of several types of files.
The following standard file types are available:
●

PDF: This file type provides the best overall image and text quality. PDF files require Adobe®
Acrobat® Reader software for viewing.

●

JPEG: This file type is a good choice for most graphics. Most computers have a browser that can
view .JPEG files. This file type produces one file per page.

●

TIFF: This is a standard file type that many graphics programs support. This file type produces
one file per page.

●

MTIFF: MTIFF stands for multi-page TIFF. This file type saves multiple scanned pages in a single
file.

●

XPS: XPS (XML Paper Specification) creates an XAML file that preserves the original formatting
of the document and supports color graphics and embedded fonts.

●

PDF/A: PDF/A is a type of PDF designed for long-term archival of electronic documents. All
format information in the document is self-contained.

HP LaserJet Enterprise Flow MFP printers also support the following OCR file types:
●

Text (OCR): Text (OCR) creates a text file by using optical character recognition (OCR) to scan
the original. A text file can be opened in any word processing program. The formatting of the
original will not be saved using this option.

●

Unicode Text (OCR): Unicode Text (OCR) is an industry standard used to consistently represent
and manipulate text. This file type is useful for internationalization and localization.

●

RTF (OCR): RTF (OCR) creates a rich text format (RTF) file by using optical character recognition
(OCR) to scan the original. RTF is an alternative text format that can be opened by most word
processing programs. Some of the formatting of the original will be saved using this option.

●

Searchable PDF (OCR): Searchable PDF (OCR) creates a searchable PDF file by using optical
character recognition (OCR) to scan the original. When a document is scanned in this way, use
Adobe Acrobat® Reader's search tools to search for specific words or phrases within the PDF.

●

Searchable PDF/A (OCR): Searchable PDF/A (OCR) is a type of PDF/A file that includes
information about the document structure, which allows content to be searched.

●

HTML (OCR): HTML (OCR) creates a Hypertext Markup Language (HTML) file containing the
contents of the original document. HTML is used to display files on Web sites.

●

CSV (OCR): CSV (OCR) is common text file format that contains comma-separated values. This
type of file can be opened by most word processing, spreadsheet, or database programs.

Output Quality

Specify the output quality of scanned images, which affects the file size of the resulting file.

Original Sides

Specify whether the original document is printed on one side or both sides.

Color/Black

Specify whether the scanned image will be in color, black and gray, or black only.

For color printers only.
Scan Mode

Standard Document: Scan a page or stack of pages through the document feeder, or individually on
the flatbed glass.
Book Mode: Scan an open book and output each page of the book onto different pages.
2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them onto
one page. After scanning the first side, the printer prompts to place the second side in the correct
position on the glass.

Resolution

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Specify the resolution of scanned images. Select a higher resolution to increase the clarity of the
image. However, as the resolution increases, the file size also increases.

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87

Original Size

Specify the paper size for the original document.

Content Orientation

Specify whether the original document is printed in Portrait or Landscape orientation.

Image Adjustment

Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text
appear crisper, but decreasing it could make photos appear smoother.
Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
Contrast: Increase or decrease the difference between the lightest and the darkest color on the
page.
Background Cleanup: Remove faint colors from the background of scanned images. For example, if
the original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.
Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it
orients the scanned images appropriately. If some of the pages are upside-down in relation to the
other pages, the resulting scanned image has all pages right-side-up. If some of the pages have a
landscape orientation, the printer rotates the image so that the top of the page is at the top of the
image.

Optimize Text/Picture

Optimize the job for the type of image being scanned: text, graphics, or photos.

Erase Edges

Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned
image.

Cropping options

Crop to original size: Crop the image to match the paper size of the original document.
Crop to content: Crop the image to the size of the detectable content in the original document.

Blank Page Suppression

Exclude blank pages in the original document from scanned images. This feature is useful for
scanning pages printed on both sides to eliminate blank pages in the resulting scanned document.

Multi-feed Detection

Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects
more than one page at a time being fed in the document feeder. When disabled, scanning continues
when a multi-feed is detected, to allow scanning pages that are stuck together, originals with selfadhesive notes on them, or thick paper.

Notification

Select whether to send notifications of the status of scan jobs. The printer can print the notification,
or it can send the notification in an email.

File Settings
On the File Settings dialog, set the default file settings for the Quick Set, and then click Next.
File settings:

88

Feature

Description

File Name Prefix

Set the default file name prefix used for files saved to a network folder.

File Name Suffix

Set the default file name suffix used for files saved to a network folder.

File Number Format

Select a file name format for when the job is divided into multiple files.

File Name Preview

Enter a file name, and then click the Update Preview button.

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Step two: Set up a Quick Set
Quick Sets are shortcut jobs that can be accessed within the Quick Sets application on the printer control
panel. The Scan to Network Folder feature can be minimally configured without creating a Quick Set. However,
without the Quick Set, users must enter the destination folder information at the control panel for each scan
job. A Quick Set is required to include Scan to Network Folder metadata.
Provide the Quick Set name, description, and options for starting
1.

On the left navigation pane, click Quick Sets.

2.

In the Quick Sets Lists area, click Add. The Quick Set Setup page opens.

3.

In the Quick Set Name field, type a name.
TIP: Name the Quick Set something that users can understand quickly (e.g., “Scan and save to a
folder”).

4.

In the Quick Set Description field, type a description explaining what the Quick Set will save.

5.

From the Quick Set Start Option list, select one of the following options:
●

Option one: Enter application, then user presses Start

●

Option two: Start instantly upon selection
▲

Select one of the following options under Original Sides Prompt:
◦

Use application default

◦

Prompt for original sides

NOTE: If Start instantly upon selection is selected, the destination folder must be configured in
the next step.
6.

Click Next.

Configure the destination folder for scanned documents
Option 1: Shared folders or FTP folders
To save scanned documents to a standard shared folder or an FTP folder, complete the following steps:
1.

If it is not already selected, select Save to shared folders or FTP folders.

2.

Click Add.... The Add Network Folder Path dialog opens.

3.

On the Add Network Folder Path dialog, select one of the following options:
●

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Option one: Save to a standard shared network folder

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89

1.

If it is not already selected, select Save to a standard shared network folder.

2.

In the UNC Folder Path field, type a folder path.
The folder path can either be the fully-qualified domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \
\16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP
address.
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address
via DHCP, the IP address can change. However, the connection with an IP address might be
faster because the printer does not need to use DNS to find the destination server.

3.

To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
To restrict the subfolder access to the user who creates the scan job, select Restrict
subfolder access to user.

4.

To view the complete folder path for scanned documents, click Update Preview.

5.

From the Authentication Settings list, select one of the following options:
◦

Use credentials of user to connect after Sign In at the control panel

◦

Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be
entered in the corresponding fields.

6.

In the Windows Domain field, type the Windows domain.
TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, click
System.
To find the Windows domain in Windows 8, click Search, enter System in the search box, and
then click System.
The domain is listed under Computer name, domain, and workgroup settings.
NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name
(default is “Workgroup”), a user name and password must be entered in the corresponding
fields. However, if the folder is within a particular user’s folders and not Public, the user name
and password of that user must be used.
NOTE: An IP address might be necessary instead of a computer name. Many home routers
do not handle computer names well, and there is no Domain Name Server (DNS). In this case,
it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP
assigning a new IP address. On a typical home router, this is done by setting a static IP
address that is on the same subnet, but outside the DHCP address range.

7.
●

Click OK.

Option two: Save to an FTP Server
NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network
settings These settings are located in the EWS Networking tab, under the Advanced options.

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1.

Select Save to an FTP Server.

2.

In the FTP Server field, type the FTP server name or IP address.

3.

In the Port field, type the port number.
NOTE: In most cases, the default port number does not need to be changed.

4.

To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.

5.

To view the complete folder path for scanned documents, click Update Preview.

6.

From the FTP Transfer Mode list, select one of the following options:
◦

Passive

◦

Active

7.

In the Username field, type the user name.

8.

In the Password field, type the password.

9.

Click Verify Access to confirm the destination can be accessed.

10. Click OK.
Option 2: Personal shared folders
To save scanned documents to a personal shared folder, complete the following steps:
NOTE: This option is used in domain environments where the administrator configures a shared folder for
each user. If the Save to a personal shared folder feature is configured, users will be required to sign in at the
printer control panel using Windows credentials or LDAP authentication.
1.

Select Save to a personal shared folder.

2.

In the Retrieve the device user’s home folder using this attribute field, type the user’s home folder in
the Microsoft Active Directory.
NOTE: Verify that the user knows where this home folder is located on the network.

3.

To add a user name subfolder at the end of the folder path, select Create subfolder based on user
name.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to
user.

Summary
On the Summary dialog, review the settings, and then click Finish.

Method two: Use the Save to Network Folder Quick Set Wizard
This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup
wizard includes the options for basic configuration.

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91

1.

Click the Scan/Digital Send tab.

2.

Click the E-mail and Save to Network Folder Quick Set Wizard link.

3.

On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.
NOTE: Quick Sets are shortcut jobs that can be accessed within the Quick Sets application on the
printer control panel.
NOTE: The Save to Network Folder feature can be minimally configured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel
for each scan job. A quick set is required to include Save to Network Folder metadata.

4.

On the Add Folder Quick Set dialog, complete the following information:
a.

In the Quick Set Title field, type a title.
TIP: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").

b.

5.

From the Button Location drop-down, select one of the following options to indicate where the
Quick Set button will display on the printer control panel:
●

Quick Sets Application

●

Home Screen

c.

In the Quick Set Description field, type a description explaining what the Quick Set will save.

d.

Click Next.

On the Configure Destination Folder dialog, complete the following information:
a.

In the UNC Folder Path field, type a folder path where the scan will go.
The folder path can either be the fully-qualified domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \
\16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via
DHCP, the IP address can change. However, the connection with an IP address might be faster
because the printer does not need to use DNS to find the destination server.

b.

From the Authentication Settings drop-down, select one of the following options:
●

Use credentials of user to connect after Sign In at the control panel

●

Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be
entered in the corresponding fields, and the printer’s access to the folder must be verified by
clicking Verify Access.

c.

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In the Windows Domain field, type the Windows domain.

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TIP:

To find the Windows domain in Windows 7, click Start, click Control Panel, click System.

To find the Windows domain in Windows 8, click Search, enter System in the search box, and then
click System.
The domain is listed under Computer name, domain, and workgroup settings.
d.

Click Next.

6.

On the Configure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and
then click Next.

7.

Review the Summary dialog, and then click Finish.

8.

On the Save to Network Folder Setup dialog, review the selected settings, and then click Finish to
complete the setup.

Problems with sending to a network folder
Issue

Cause

Solution

All users are unable to store jobs in the
network folder.

A firewall might be interfering.

If IPsec is enabled, it could be interfering
with digital-send features. Try disabling
IPsec.

The server might be turned off.

Verify that the server is turned on.

The DNS settings might be incorrect.

Verify the UNC folder path, because it
might have changed or been entered
incorrectly.

The folder might have write-access
restrictions.

If write-access is controlled for the folder,
signing in again is required to save a file to
that folder.

If trying to send the job to a folder that is
not one of the Quick Set folders, the path
to the folder might not be correct.

Verify that the correct network path was
entered.

If a folder is specified by editing the path to
a Quick Set Folder, permission to access
the new folder might not be allowed.

Set permission to allow jobs to be stored in
this folder by this user.

The user might not be authenticated to the
network server.

Verify that the user has the required
credentials to gain access to the server
where the network folder resides.

The user might have specified a file type
that is not supported.

Try saving the file with a different file-type
extension.

The default email address for notifications
might not be set, or it might be incorrect.

Sign in to the printer, and then verify that
the email address for the notification
option is correct. Make sure that the SMTP
server is set up.

A particular user is unable to store jobs in
the network folder.

No notification was received, although the
option to receive a notification was
selected.

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Set up Scan to Network Folder

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Set up Scan to USB Drive
●

Introduction

●

Enable Scan to USB Drive

●

Configure default scan options

●

Configure the default file name settings

Introduction
This document explains how to enable and configure the scan to USB drive function. The printer has a feature
that enables it to scan a document and save it to a USB drive. The feature is not available until it has been
configured.

Enable Scan to USB Drive
1.

Open the HP Embedded Web Server (EWS):
a.

From the Home screen on the printer control panel, scroll to and select the Administration menu.

b.

Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2.

Click the Security tab, and in the area for Hardware Ports select Enable Host USB plug and play. Click
Apply.

3.

Click the Scan/Digital Send tab.

4.

Click the Save to USB link.

5.

Select Enable Save to USB.

6.

Click the Apply button at the bottom of the page.

Configure default scan options
Configure the following default options for Scan to USB Drive.
NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP
printers. Some options are not available on all printers.
Save As...

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Specify the folder and file name for the scanned file

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Load and Save Settings

Load Quick Set: Load scan settings from a saved Quick Set.
NOTE:

Use the HP Embedded Web Server to create and save Quick Sets.

Save Defaults: Save the current settings in the Options list as default settings for future scan jobs.
Document File Type

Save a scanned document as one of several types of files.
The following standard file types are available:
●

PDF: This file type provides the best overall image and text quality. PDF files require Adobe®
Acrobat® Reader software for viewing.

●

JPEG: This file type is a good choice for most graphics. Most computers have a browser that can
view .JPEG files. This file type produces one file per page.

●

TIFF: This is a standard file type that many graphics programs support. This file type produces
one file per page.

●

MTIFF: MTIFF stands for multi-page TIFF. This file type saves multiple scanned pages in a single
file.

●

XPS: XPS (XML Paper Specification) creates an XAML file that preserves the original formatting
of the document and supports color graphics and embedded fonts.

●

PDF/A: PDF/A is a type of PDF designed for long-term archival of electronic documents. All
format information in the document is self-contained.

HP LaserJet Enterprise Flow MFP printers also support the following OCR file types:
●

Text (OCR): Text (OCR) creates a text file by using optical character recognition (OCR) to scan
the original. A text file can be opened in any word processing program. The formatting of the
original will not be saved using this option.

●

Unicode Text (OCR): Unicode Text (OCR) is an industry standard used to consistently represent
and manipulate text. This file type is useful for internationalization and localization.

●

RTF (OCR): RTF (OCR) creates a rich text format (RTF) file by using optical character recognition
(OCR) to scan the original. RTF is an alternative text format that can be opened by most word
processing programs. Some of the formatting of the original will be saved using this option.

●

Searchable PDF (OCR): Searchable PDF (OCR) creates a searchable PDF file by using optical
character recognition (OCR) to scan the original. When a document is scanned in this way, use
Adobe Acrobat® Reader's search tools to search for specific words or phrases within the PDF.

●

Searchable PDF/A (OCR): Searchable PDF/A (OCR) is a type of PDF/A file that includes
information about the document structure, which allows content to be searched.

●

HTML (OCR): HTML (OCR) creates a Hypertext Markup Language (HTML) file containing the
contents of the original document. HTML is used to display files on Web sites.

●

CSV (OCR): CSV (OCR) is common text file format that contains comma-separated values. This
type of file can be opened by most word processing, spreadsheet, or database programs.

Output Quality

Specify the output quality of scanned images, which affects the file size of the resulting file.

Original Sides

Specify whether the original document is printed on one side or both sides.

Color/Black

Specify whether the scanned image will be in color, black and gray, or black only.

For color printers only.

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Scan Mode

Standard Document: Scan a page or stack of pages through the document feeder, or individually on
the flatbed glass.
Book Mode: Scan an open book and output each page of the book onto different pages.
2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them onto
one page. After scanning the first side, the printer prompts to place the second side in the correct
position on the glass.

Resolution

Specify the resolution of scanned images. Select a higher resolution to increase the clarity of the
image. However, as the resolution increases, the file size also increases.

Original Size

Specify the paper size for the original document.

Content Orientation

Specify whether the original document is printed in Portrait or Landscape orientation.

Image Adjustment

Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text
appear crisper, but decreasing it could make photos appear smoother.
Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
Contrast: Increase or decrease the difference between the lightest and the darkest color on the
page.
Background Cleanup: Remove faint colors from the background of scanned images. For example, if
the original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.
Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it
orients the scanned images appropriately. If some of the pages are upside-down in relation to the
other pages, the resulting scanned image has all pages right-side-up. If some of the pages have a
landscape orientation, the printer rotates the image so that the top of the page is at the top of the
image.

Optimize Text/Picture

Optimize the job for the type of image being scanned: text, graphics, or photos.

Erase Edges

Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned
image.

Cropping options

Crop to original size: Crop the image to match the paper size of the original document.
Crop to content: Crop the image to the size of the detectable content in the original document.

Blank Page Suppression

Exclude blank pages in the original document from scanned images. This feature is useful for
scanning pages printed on both sides to eliminate blank pages in the resulting scanned document.

Multi-feed Detection

Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects
more than one page at a time being fed in the document feeder. When disabled, scanning continues
when a multi-feed is detected, to allow scanning pages that are stuck together, originals with selfadhesive notes on them, or thick paper.

Notification

Select whether to send notifications of the status of scan jobs. The printer can print the notification,
or it can send the notification in an email.

Save Defaults

Save the current scan settings as the new default settings for this scan function.

Configure the default file name settings

96

Option name

Description

File Name Prefix

Set the default file name prefix.

File Name Suffix

Set the default file name suffix.

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Option name

Description

File Number Format

Select a file name format for when the job is divided into multiple files.

File Name Preview

Enter a file name, and then click the Update Preview button.

Set up Scan to USB Drive

97

Set up Scan to SharePoint® (Flow models only)
●

Introduction

●

Enable Scan to SharePoint®

●

Scan and save a file directly to a Microsoft SharePoint® site

Introduction
Use Scan to SharePoint® to scan documents directly to a Microsoft® SharePoint® site. This feature eliminates
the need to scan the documents to a network folder, USB flash drive, or email message, and then manually
upload the files to the SharePoint® site.
Scan to SharePoint® supports all scanning options, including the ability to scan documents as images or use
the OCR features to create text files or searchable PDFs.
The feature is disabled by default. Enable Scan to SharePoint® in the HP Embedded Web Server (EWS).

Enable Scan to SharePoint®
NOTE: Before this procedure can be completed, the destination folder that the scanned files will be saved to
must exist on the SharePoint® site, and write access must be enabled to the destination folder.
Scan to SharePoint® is disabled by default. Follow these steps to enable the feature:
1.

Open the HP Embedded Web Server (EWS):
a.

From the Home screen on the printer control panel, touch the Network
address or host name.

button to display the IP

b.

Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.

98

2.

Open the Scan/Digital Send tab, and then select the Save to SharePoint® menu in the left column.

3.

Select Enable Save to SharePoint®, and then click Apply.

4.

Click Add in the Quick Sets section to launch the Quick Set Wizard.

5.

Enter a name for the Quick Set in the Quick Set Name field.

6.

Enter a description for the Quick Set in the Quick Set Description: field. This description displays with
the Quick Set button on the printer control-panel display.

7.

Select a Quick Set Start Option:

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●

Enter application, then user presses Start: The printer opens the scan application for the Quick
Set to review or make changes to the settings before pressing Start to begin the job.

●

Start instantly upon selection: The job starts instantly when the Quick Set is selected.

NOTE: In most cases it is best to start the Quick Set manually to check and set options before starting
the job.
8.

Click Next.

9.

To add the path to the SharePoint folder, click Add . Copy the target path from a browser address field,
and paste it into the SharePoint Path: field. Click Generate Short URL to create a shortened URL to
display on the printer control panel.

10. By default, the printer overwrites an existing file that has the same file name as the new file. Clear
Overwrite existing files so that a new file with the same name as an existing file is given a time/date
stamp.
11. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to
sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.
NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the
Authentication Settings drop-down menu, the logged-in user must have permissions to write to the
specified SharePoint site.
NOTE: For security purposes, the printer does not display credentials entered in the Quick Set Wizard.
12. If entering credentials, click Verify Access to make certain that the path and other information are
correct, and then click OK to return to the SharePoint Destination Settings window.
13. Optional: Enter an additional SharePoint path. Click Next to continue.
14. Optional: Configure the Quick Set to send email messages or print a summary page if a job either
completes successfully or fails. Select an option from the Condition on Which to Notify drop-down
menu, enter the notification method and email address to send notifications to, if necessary, and then
click Next.
NOTE: To use the email notification feature, first configure the email feature on the printer.
15. Select options from the Scan Settings window, and then click Next.
16. Select options from the File Settings window. Select predefined file name prefixes and suffixes from the
drop-down menus, and enter a default file name. Click Update Preview to preview the selected settings.
Choose the default file format from the Default File Type drop-down menu.
NOTE: The Default File Types menu includes the OCR file formats.
17. Click Next to see a preview of the Quick Set button as it will appear on the control-panel display, and
then click Finish to complete the setup.

Scan and save a file directly to a Microsoft SharePoint® site

ENWW

1.

Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2.

From the Home screen on the printer control panel, touch Scan to SharePoint®.

3.

Select one of the items in the Quick Sets list.
Set up Scan to SharePoint® (Flow models only)

99

4.

Touch the File Name: text field to open a keyboard, and then type the name for the file using either the
on-screen keyboard or the physical keyboard. Touch OK.

5.

If necessary, touch the File Type drop-down menu to select a different output file format.

6.

Touch More Options to view and configure settings for the document.

7.

Preview the image at any time by touching the Preview button in the upper-right corner of the screen.
For more information about this feature, touch the Help
button on the preview screen.

8.

Touch the Start button to save the file.

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Create a Quick Set
Use the Quick Sets feature to quickly access preset job options. Use the HP Embedded Web Server to create
Quick Sets, which are then available in the Quick Sets application on the printer control panel. Quick Sets are
available for the following scan/send features:
●

Copy

●

Scan to E-mail

●

Scan to Network Folder

●

Scan to USB Drive

●

Scan to Fax

●

Scan to SharePoint®

Ask the system administrator for assistance with the following steps:
1.

Open the HP Embedded Web Server (EWS):
a.

From the Home screen on the printer control panel, scroll to and select the Administration menu.

b.

Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2.

Click the General tab.

3.

On the left navigation pane, click the Quick Sets link.

4.

On the Quick Sets List dialog, click Add.

5.

On the Select an application dialog, select the application for the new Quick Set. Click Next.

6.

Provide the following information:
●

Quick Set Name: This title appears on the new Quick Set button on the printer control panel.

●

Quick Set Description: This short description appears next to the title on the new Quick Set button
on the control panel.

●

Quick Set start option: Select one of these options:
◦

Enter application, then user presses Start: The printer opens the application for the Quick
Set, providing the opportunity to review and change the settings before touching the Start
button to begin the job.

◦

Start instantly upon selection: The job starts instantly when the Quick Set is selected.

Click Next.
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Create a Quick Set 101

7.

The next several dialogs that appear depend on which application was selected in Step 5:
●

For Save to E-mail, the following dialogs appear: Address Field Restrictions, Signing and
Encryption.

●

For Fax, the following dialog appears: Select Fax Recipients.

●

For Save to Network Folder, the following dialog appears: Folder Settings.

●

For Save to USB Drive the following dialog appears: Set where files are saved on the USB storage
device.

●

For Save to SharePoint® the following dialogs appear: SharePoint® Destination Settings, Add
SharePoint® Path, SharePoint® Destination Settings.
NOTE: The Scan to SharePoint® feature is available for all HP Flow MFPs, Digital Senders, and
the Scanjet 7000nx with firmware datecode 20120119 or newer.

●

For Copy the following dialog appears: Copy Settings.

Proceed through the destination-specific dialogs. Click Next to advance to the next dialog.
8.

On the Notification Settings dialog, select the scan status notification preference, and then click Next.

9.

On the Scan Settings dialog, select the scan settings to use. Click Next.

10. On the File Settings dialog, select the file settings to use. Click Next.
11. Review the Summary dialog, and then click Finish.
12. On the Quick Set-specific dialog, click Apply at the bottom of the window to save the Quick Set.

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Scan and send to email
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses.
Before using this feature, use the HP Embedded Web Server to enable it and set it up.

Scan and send a document to email
1.

Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2.

From the Home screen on the printer control panel, touch the E-mail button.
NOTE: If prompted, type your user name and password.

3.

Touch the To field to open a keyboard.
NOTE: If you are signed in to the printer, your user name or other default information might appear in
the From field. If so, you might not be able to change it.

4.

Specify the recipients by using one of these methods:
Enter addresses manually
▲

Enter the address in the To field. To send to multiple addresses, separate the addresses with a
semicolon, or touch the Enter
button on the touchscreen keyboard after typing each address.

Enter addresses from the Contacts list
a.

Touch the Address Book

button that is next to the To: field to open the Address Book screen.

b.

From the drop-down list, select the address book view that you want to use.

c.

Select a name from the list of contacts, and then touch the right arrow button to add the name
to the recipients list. Repeat this step for each recipient, and then touch the OK button.

5.

Complete the Subject, and File Name fields by touching the field and using the touchscreen keyboard to
enter information. Touch the OK button when you have completed the fields.

6.

To configure settings for the document, touch the More Options button. For example:
●

Select File Type and Resolution to specify the type of file to create, the resolution, and the output
quality.

●

If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

7.

Touch the preview

8.

Touch the Start

button to preview the document.
button to send.

NOTE: The printer might prompt you to add the email address to the address book or the contact list.

ENWW

Scan and send to email 103

Scan and send to network folder
Introduction
The printer can scan a file and save it in a shared folder on the network. Before using this feature, use the HP
Embedded Web server to enable the feature and configure the shared folders. The system administrator can
configure pre-defined Quick Sets folders; otherwise it is necessary to specify the folder path for each job.

Scan and save the document to a folder
NOTE: You might be required to sign in to the printer to use this feature.
1.

Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2.

From the Home screen on the printer control panel, touch the Save to Network Folder button.

3.

To specify a path for this job only, touch the Add button to open a keyboard, and type the path to the
folder, and then touch the OK button. Use this format for the path:
\\server\folder, where “server” is the name of the server that hosts the shared folder, and
“folder” is the name of the shared folder. If the folder is nested inside other folders, complete all
necessary segments of the path to reach the folder. For example: \\server\folder\folder
Or, select a pre-defined Quick Sets path or a path associated with a Contact.
NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In this
situation, the administrator has configured this folder for common access.

4.

Touch the File Name text field to open a keyboard, and then type the name for the file, and then touch
the OK button.

5.

To configure settings for the document, touch the More Options button. For example:
●

Select File Type and Resolution to specify the type of file to create, the resolution, and the output
quality.

●

If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

6.

Touch the preview

7.

When the document is ready, touch the Start

104 Chapter 6 Scan

button to preview the document.
button to save the file.

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Scan and send to USB Flash Drive
Introduction
The printer can scan a file and save it on a USB flash drive. Before using this feature, use the HP Embedded
Web server to enable and configure it.

Scan and save the document to a USB flash drive
NOTE: You might be required to sign in to the printer to use this feature.

ENWW

1.

Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2.

Insert the USB flash drive into the USB port near the printer control panel.

3.

From the Home screen on the printer control panel, scroll to and touch the Save to USB button.

4.

Save the file on the root of the USB flash drive, save it in an existing folder, or touch the New Folder
button to create a new folder on the USB flash drive..

5.

Touch the File Name text field to open a keyboard, and then type the name for the file, and then touch
the OK button.

6.

To configure settings for the document, touch the More Options button. For example:
●

Select File Type and Resolution to specify the type of file to create, the resolution, and the output
quality.

●

If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

7.

Touch the preview

button to preview the document.

8.

When the document is ready, touch the Start

button to save the file.

Scan and send to USB Flash Drive 105

Additional scan tasks
Go to www.hp.com/support/colorljM577MFP.
Instructions are available for performing specific scan tasks, such as the following:
●

Copy or scan pages from books or other bound documents

●

Send a scanned document to a folder in the printer memory

●

Copy or scan both sides of an identification card

●

Copy or scan a document into a booklet format

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7

Fax

●

Set up fax

●

Change fax configurations

●

Send a fax

●

Additional fax tasks

For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:

ENWW

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

107

Set up fax
Introduction
This information applies to fax and Flow models, or to other printers when an optional analog fax accessory
has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or
network fax service.

Set up fax by using the printer control panel
1.

From the Home screen on the printer control panel, scroll to and touch Administration.

2.

Open the following menus:
●

Fax Settings

●

Fax Send Settings

●

Fax Send Setup

●

Fax Setup Wizard

NOTE: If the Fax Settings menu does not appear in the menu listing, LAN or Internet fax might be
enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and the Fax Settings
menu does not display. Only one fax feature, either LAN fax, analog fax, or Internet fax, can be enabled
at a time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN
fax.
3.

Follow the steps in the Fax Setup Wizard to configure the required settings.

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Change fax configurations
NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made
in the HP Embedded Web Server.
●

Fax dialing settings

●

General fax send settings

●

Fax receive settings

Fax dialing settings
1.

From the Home screen on the product control panel, scroll to and touch Administration.

2.

Open the following menus:
●

Fax Settings

●

Fax Send Settings

●

Fax Send Setup

●

Fax Dialing Settings

Configure any of the following settings:
Menu item

Description

Fax Dial Volume

Use the Fax Dial Volume setting to control the product's dialing volume level when
sending faxes.

Dialing Mode

The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone
phones) or pulse (rotary-dial phones).

Fax Send Speed

The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the
Analog Fax modem while sending a fax.

Redial Interval

●

Fast (default) — v.34/max 33,600 bps

●

Medium — v.17/max 14,400 bps

●

Slow — v.29/max 9,600 bps

The Redial Interval setting selects the number of minutes between retries if the number
dialed is busy or not answering, or if an error occurs.
NOTE: You might observe a redial message on the control panel when both the Redial
On Busy and Redial On No Answer settings are set to off. This occurs when the fax
accessory dials a number, establishes a connection, and then loses the connection. As a
result of this error condition, the fax accessory performs three automatic redial attempts
regardless of the redial settings. During this redial operation, a message displays on the
control panel to indicate that a redial is in progress.

ENWW

Redial On Error

The Redial On Error feature sets the number of times a fax number will be redialed when
an error occurs during a fax transmission.

Redial On Busy

The Redial On Busy setting selects the number of times (0 through 9) the fax accessory
redials a number when the number is busy. The interval between retries is set by the
Redial Interval setting.

Change fax configurations 109

Menu item

Description

Redial On No Answer

The Redial On No Answer setting selects the number of times the fax accessory redials if
the number dialed does not answer. The number of retries is either 0 to 1 (used in the
U.S.) or 0 to 2, depending on the country/region setting. The interval between retries is
set by the redial interval setting.

Detect Dial Tone

The Detect Dial Tone setting determines whether the fax checks for a dial tone before
sending a fax.

Dialing Prefix

The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an
outside line) when dialing. This prefix number is automatically added to all phone
numbers when dialed.

General fax send settings
1.

From the Home screen on the product control panel, scroll to and touch Administration.

2.

Open the following menus:
●

Fax Settings

●

Fax Send Settings

●

Fax Send Setup

●

General Fax Send Settings

Configure any of the following settings:
Menu item

Description

Fax Number Confirmation

When the Fax Number Confirmation feature is enabled, the fax number must be entered
twice to ensure that it was entered correctly. The feature is disabled by default.

PC Fax Send

Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.

Fax Header

Use the Fax Header feature to control whether the header is appended to the top, and
content is shifted down, or if the header is overlayed on top of the previous header.

JBIG Compression

Enabling the JBIG Compression feature can reduce phone-call charges by reducing fax
transmission time and might be the preferred setting. However, using the JBIG
Compression feature might cause compatibility problems when communicating with
some older fax machines, in which case you might need to disable it.
NOTE: The JBIG Compression feature works only when both the sending and receiving
machines have this capability.

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Menu item

Description

Error Correction Mode

Normally, the fax accessory monitors the signals on the telephone line while it is sending
or receiving a fax. If the fax accessory detects an error during the transmission and the
Error Correction Mode setting is on, the fax accessory can request that the error portion
of the fax be sent again.
The Error Correction Mode feature is enabled by default. You should turn it off only if you
are having trouble sending or receiving a fax and if you are willing to accept the errors in
the transmission and a probable quality reduction in the image. Turning off the setting
might be useful when you are trying to send a fax overseas or receive one from overseas,
or if you are using a satellite telephone connection.
NOTE: Some VoIP providers might suggest turning off the Error Correction Mode
setting. However, this is not usually necessary.

Fax Number Speed Dial Matching

Enabling the Fax Number Speed Dial Matching can help when dialing faxes.
When you dial a fax number manually, this feature checks the stored speed dial entries
for a number that matches the number you enter. This can speed the dialing process and
help you if you do not remember the speed dial entry number for a given fax number.
If the product finds a matching speed dial entry for the fax number entered manually,
you can touch Yes to send the fax to that number or have the number added to the fax
distribution list.

Fax receive settings
1.

From the Home screen on the product control panel, scroll to and touch Administration.

2.

Open the following menus:
●

Fax Settings

●

Fax Receive Settings

●

Fax Receive Setup

Configure any of the following settings:
Menu item

Description

Ringer Volume

Touch the Ringer Volume drop-down menu and adjust the ringer volume settings.

Rings To Answer

The Rings To Answer setting determines the number of times the phone rings before the
call is answered by the fax accessory.
NOTE: The default range for the available options for the Rings To Answer setting is
country/region-specific. The range of possible Rings To Answer options is limited by
country/region.
If you experience problems with the fax accessory answering, and the Rings To Answer
setting is 1, try increasing it to 2.

Fax Receive Speed

ENWW

Touch the Fax Receive Speed drop down menu and select one of the following options:
●

Fast (default) — v.34/max 33,600 bps

●

Medium — v.17/max 14,400 bps

●

Slow — v.29/max 9,600 bps

Change fax configurations 111

Menu item

Description

Ring Interval

Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for
the ring interval on the keypad, and then touch the OK button. The default setting for
ring interval is 600 ms.

Ring Frequency

Touch the box beneath the Ring Frequency heading to open the keypad. Enter a value for
the ring frequency on the keypad, and then touch the OK button. The default setting for
ring frequency is 68 Hz, which detects rings up to 68 Hz.

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Send a fax
1.

Place the document face-down on the scanner glass, or place it face-up in the document feeder and
adjust the paper guides to fit the size of the document.

2.

From the Home screen on the printer control panel, touch the Fax button.

3.

Specify the recipients by using one of these methods:
Enter recipients manually
▲

Touch the Fax Number field to open the keypad, enter a fax number, and then touch the OK button.

Enter recipients from the Contacts list

4.

ENWW

a.

Touch the Contacts

button that is next to the Fax Number field to open the Contacts screen.

b.

From the drop-down list, select the appropriate contact list.

c.

Select a name from the list of contacts to add the name to the recipients list. Repeat this step for
each recipient, and then touch the OK button.

To configure settings for the document, touch the More Options button. For example:
●

Select Resolution to specify the resolution for the fax.

●

If the original document is printed on both sides, select Original Sides, and then select 2 Sided.

5.

Touch the preview

button to preview the document.

6.

When the document is ready, touch the Start

button to send the fax.

Send a fax 113

Additional fax tasks
Go to www.hp.com/support/colorljM577MFP.
Instructions are available for performing specific fax tasks, such as the following:
●

Create and manage fax speed dial lists

●

Configure fax billing codes

●

Use a fax printing schedule

●

Block incoming faxes

●

Fax archiving and forwarding

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8

Manage the printer

●

Advanced configuration with HP Embedded Web Server (EWS)

●

Advanced configuration with HP Utility for OS X

●

Configure IP network settings

●

Printer security features

●

Energy-conservation settings

●

HP Web Jetadmin

●

Software and firmware updates

For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:

ENWW

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

115

Advanced configuration with HP Embedded Web Server (EWS)
●

Introduction

●

How to access the HP Embedded Web Server (EWS)

●

HP Embedded Web Server features

Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer
control panel.
●

View printer status information

●

Determine the remaining life for all supplies and order new ones

●

View and change tray configurations

●

View and change the printer control-panel menu configuration

●

View and print internal pages

●

Receive notification of printer and supplies events

●

View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The
HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to
open and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

How to access the HP Embedded Web Server (EWS)
1.

From the Home screen on the printer control panel, touch the Network
address or host name.

button to display the IP

2.

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.
To use the HP Embedded Web Server, the browser must meet the following requirements:

116 Chapter 8 Manage the printer

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Windows® 7
●

Internet Explorer (version 8.x or greater)

●

Google Chrome (version 34.x or greater)

●

Firefox (version 20.x or greater)

Windows® 8 or greater
●

Internet Explorer (version 9.x or greater)

●

Google Chrome (version 34.x or greater)

●

Firefox (version 20.x or greater)

●

Safari (version 5.x or greater)

●

Google Chrome (version 34.x or greater)

●

Google Chrome (version 34.x or greater)

●

Firefox (version 20.x or greater)

OS X

Linux

HP Embedded Web Server features
●

Information tab

●

General tab

●

Copy/Print tab

●

Scan/Digital Send tab

●

Fax tab

●

Troubleshooting tab

●

Security tab

●

HP Web Services tab

●

Networking tab

●

Other Links list

Information tab
Table 8-1 HP Embedded Web Server Information tab

ENWW

Menu

Description

Device Status

Shows the printer status and shows the estimated life remaining of HP supplies. The
page also shows the type and size of paper set for each tray. To change the default
settings, click the Change Settings link.

Job Log

Shows a summary of all jobs the printer has processed.

Advanced configuration with HP Embedded Web Server (EWS) 117

Table 8-1 HP Embedded Web Server Information tab (continued)
Menu

Description

Configuration Page

Shows the information found on the configuration page.

Supplies Status Page

Shows the status of the supplies for the printer.

Event Log Page

Shows a list of all printer events and errors. Use the HP Instant Support link (in the page
footer on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages
that help solve problems. These pages also show additional services available for the
printer.

Usage Page

Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.

Device Information

Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.

Control Panel Snapshot

Shows an image of the current screen on the control panel display.

Print

Upload a print-ready file from the computer to print. The printer uses the default print
settings to print the file.

Printable Reports and Pages

Lists the internal reports and pages for the printer. Select one or more items to print or
view.

General tab
Table 8-2 HP Embedded Web Server General tab
Menu

Description

Control Panel Customization

Reorder, show, or hide features on the control-panel display.
Change the default display language.

Quick Sets Setup

Configure jobs that are available in the Quick Sets area of the Home screen on the printer
control panel.

Alerts

Setup email alerts for various printer and supplies events.

Control Panel Administration Menu

Shows the menu structure of the Administration menu on the control panel.
NOTE: Configure settings on this screen, or the HP Embedded Web Server provides
more advanced configuration options than are available through the Administration
menu.

AutoSend

Configure the printer to send automated emails regarding printer configuration and
supplies to specific email addresses.

Edit Other Links

Add or customize a link to another Web site. This link displays in the Other Links area on
all HP Embedded Web Server pages.

Ordering Information

Enter information about ordering replacement toner cartridges. This information
displays on the supplies status page.

Device Information

Name the printer and assign an asset number to it. Enter the name of the primary
contact who will receive information about the printer.

Language

Set the language in which to display the HP Embedded Web Server information.

Date and Time

Set the date and time or synchronize with a network time server.

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Table 8-2 HP Embedded Web Server General tab (continued)
Menu

Description

Energy Settings

Set or edit sleep settings for business and non-business hours and wake, sleep, and
holiday events for the printer.
Set which interactions with the printer cause it to wake from sleep mode.

Backup and Restore

Create a backup file that contains printer and user data. If necessary, use this file to
restore data to the printer.

Reset Factory Settings

Reset printer settings to the factory defaults.

Solution Installer

Install third-party software programs that can enhance the printer functionality.

Firmware Upgrade

Download and install printer firmware upgrade files.

Quota and Statistics Services

Provides connection information about third-party job-statistics services.

Copy/Print tab
Table 8-3 HP Embedded Web Server Copy/Print tab
Menu

Description

Retrieve from USB Setup

Enable or disable the Print from USB Drive menu on the control panel.

Manage Stored Jobs

Enable or disable the ability to store jobs in the printer memory.
Configure job-storage options.

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Adjust Paper Types

Override the factory-default mode settings if print quality problems occur when using a
specific paper type.

Restrict Color

Permit or restrict color printing and copying.

(Color printers only)

Specify permissions for individual users or for jobs that are sent from specific software
programs.

General Print Settings

Configure settings for all print jobs, including copy jobs or received faxes.

Copy Settings

Configure the default options for copy jobs.

Manage Trays

Configure settings for paper trays.

Advanced configuration with HP Embedded Web Server (EWS) 119

Scan/Digital Send tab
Table 8-4 HP Embedded Web Server Scan/Digital Send tab
Menu

Description

E-mail Setup

Configure the default email settings for digital sending, including the following:

Save to Network Folder

Save to SharePoint®

Save to USB Setup

Contacts

Preferences

120 Chapter 8 Manage the printer

●

Settings for the outgoing mail (SMTP) server

●

Default settings for E-mail Quick Sets jobs

●

Default message settings, such as the "From" address and the subject line

●

Settings for digital signatures and encryption

●

Settings for email notifications

●

Default scan settings for email jobs

●

Default file settings for email jobs

Configure the network folder settings for digital sending, including the following:
●

Default settings for Quick Sets jobs saved in a network folder

●

Settings for notifications

●

Default scan settings for jobs saved in a network folder

●

Default file settings for jobs saved in a network folder

Configure the Microsoft SharePoint® settings for digital sending, including the following:
●

Default settings for Quick Sets jobs saved in a document library on the SharePoint®
site

●

Default settings for jobs saved in a document library on the SharePoint® site

Configure the USB settings for digital sending, including the following:
●

Default settings for Quick Sets jobs saved on a USB flash drive

●

Settings for notifications

●

Default scan settings for jobs saved on a USB flash drive

●

Default file settings for jobs saved on a USB flash drive

Manage contacts, including the following:
●

Add email addresses into the printer one at a time.

●

Import a large list of frequently-used email addresses on to the printer all at once,
rather than adding them one at a time.

●

Export contacts from the printer into a .CSV file on the computer to use as a data
backup, or import the records onto another HP printer.

●

Edit email addresses that have already been saved in the printer.

Configure settings for when the size cannot be detected from the scanner glass.

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Table 8-4 HP Embedded Web Server Scan/Digital Send tab (continued)
Menu

Description

E-mail and Save to Network Folder Quick
Setup Wizards

Configure the printer to send scanned images as email attachments.

Digital Sending Software Setup

Configure settings related to using optional Digital Sending software.

Configure the printer to save scanned images to network-folder Quick Sets. Quicks Sets
provide easy access to files saved on the network.

Fax tab
Table 8-5 HP Embedded Web Server Fax tab
Menu

Description

Fax Send Setup

Configure settings for sending faxes, including the following:

Speed Dials

●

Default settings for outgoing faxes

●

Settings for notifications

●

Default setting for sending faxes using the internal fax modem

●

Settings for using a LAN fax service

●

Settings for using an Internet fax service

Manage speed dials, including the following:
●

Import .CSV files containing email addresses, fax numbers, or user records, so that
they can be accessed on this printer.

●

Export email, fax, or user records from the printer into a file on the computer to use
as a data backup, or import the records onto another HP printer.

Fax Receive Setup

Configure default print options for incoming faxes, and set up a fax printing schedule.

Fax Archive and Forwarding

Enable or disable fax archiving and fax forwarding, and configure basic settings for each:

Fax Activity Log

●

Fax archiving is a method to send a copy of all incoming and outgoing faxes to an
email address, a network folder, or an FTP server.

●

Fax forwarding is a method to forward incoming faxes to a different fax device.

Contains a list of the faxes that have been sent from or received by this printer.

Troubleshooting tab
Table 8-6 HP Embedded Web Server Troubleshooting tab
Menu

Description

General Troubleshooting

Select from a variety of reports and tests to help solve problems with the printer.
Configure settings for Fax, OXPd, and Auto Recovery.

Retrieve Diagnostic Data

Export printer information to a file that can be useful for detailed problem analysis.

NOTE: This item is available only if an
administrator password is set from the
Security tab.

ENWW

Advanced configuration with HP Embedded Web Server (EWS) 121

Table 8-6 HP Embedded Web Server Troubleshooting tab (continued)
Menu

Description

Calibration/Cleaning

Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.

Firmware Upgrade

Download and install printer firmware upgrade files.

Reset Factory Settings

Reset printer settings to factory defaults.

Security tab
Table 8-7 HP Embedded Web Server Security tab
Menu

Description

General Security

Settings for general security, including the following:
●

Configure an administrator password to restrict access to certain features on the
printer.

●

Set PJL password for processing PJL commands.

●

Set file system access and firmware upgrade security.

●

Enable or disable the Host USB port on the control panel or the USB connectivity
port on the formatter for printing directly from a computer.

●

View the status of all security settings.

Access Control

Configure access to printer functions for specific individuals or groups, and select the
method individuals use to sign in to the printer.

Protect Stored Data

Configure and manage the internal hard drive for the printer. This printer includes an
encrypted hard drive for maximum security.
Configure settings for jobs that are stored on the printer hard drive.

Certificate Management

Install and manage security certificates for access to the printer and the network.

Web Service Security

Allow resources on this printer to be accessed by web pages from different domains. If no
sites are added to the list, then all sites are trusted.

Self Test

Verify that the security functions are running according to expected system parameters.

HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to
Enable HP Web Services to use the HP ePrint feature.
Table 8-8 HP Embedded Web Server HP Web Services tab
Menu

Description

Web Services Setup

Connect this printer to HP's ePrintCenter on the Web by enabling HP Web Services.

Web Proxy

Configure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.

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Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to an
IP-based network. This tab does not display if the printer is connected to other types of networks.
Table 8-9 HP Embedded Web Server Networking tab
Menu

Description

TCP/IP Setting

Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE:

The configuration options available depend on the print server model.

Network Settings

Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print
server model.

Other Settings

Configure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include firmware update,
LPD queues, USB settings, support information, and refresh rate.

AirPrint

Enable, set up, or disable network printing from Apple supported printers.

Select Language

Change the language displayed by the HP Embedded Web Server. This page displays if
the Web pages support multiple languages. Optionally, select supported languages
through language-preference settings in the browser.

Settings

View and restore current security settings to factory-default values.
Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings
using network-management applications, such as HP Web Jetadmin.

Authorization

Mgmt. Protocols

802.1X Authentication

Control configuration management and use of this printer, including the following:
●

Set or change the administrator password to control access to configuration
parameters.

●

Request, install, and manage digital certificates on the HP Jetdirect print server.

●

Limit host access to this printer through an Access Control List (ACL) (for selected
print servers on IPv4 networks only).

Configure and manage security protocols for this printer, including the following:
●

Set the security management level for the HP Embedded Web Server, and control
traffic over HTTP and HTTPS.

●

Configure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.

●

Control access through protocols that may not be secure, such as printing
protocols, print services, discovery protocols, name resolution services, and
configuration-management protocols.

Configure 802.1X authentication settings on the Jetdirect print server as required for
client authentication on the network, and reset the 802.1X authentication settings to
factory-default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the printer.

IPsec/Firewall

ENWW

View or configure a Firewall policy or an IPsec/Firewall policy (for selected HP Jetdirect
models only).

Advanced configuration with HP Embedded Web Server (EWS) 123

Table 8-9 HP Embedded Web Server Networking tab (continued)
Menu

Description

Announcement Agent

Enable or disable the HP Device Announcement Agent, set the configuration server, and
configure mutual authentication using certificates.

Network Statistics

Display network statistics that are collected and stored on the HP Jetdirect print server.

Protocol Info

View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.

Configuration Page

View the HP Jetdirect configuration page, which contains status and configuration
information.

Other Links list
NOTE: Configure which links display in the Other Links list by using the Edit Other Links menu on the
General tab. The following are the default links.
Table 8-10 HP Embedded Web Server Other Links list
Menu

Description

Product Support

Connect to the support site for the printer to search for help on various topics.

Shop for Supplies

Connect to the HP SureSupply Web site for information on purchasing original HP
supplies, such as toner cartridges and paper.

HP Instant Support

Connect to the HP Web site to find solutions to printer problems.

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Advanced configuration with HP Utility for OS X
Use the HP Utility to check printer status or to view or change printer settings from the computer.
Use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility
1.

At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or
Printers & Scanners.

2.

Select the printer in the list.

3.

Click the Options & Supplies button.

4.

Click the Utility tab.

5.

Click the Open Printer Utility button.

HP Utility features
The HP Utility toolbar includes these items:
●

Devices: Click this button to show or hide Mac products found by the HP Utility.

●

All Settings: Click this button to return to the HP Utility main view.

●

HP Support: Click this button to open a browser and go to the HP support Web site.

●

Supplies: Click this button to open the HP SureSupply Web site.

●

Registration: Click this button to open the HP registration Web site.

●

Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.

HP Utility consists of pages that are opened by clicking in the All Settings list. The following table describes
the tasks available with HP Utility.
Item

Description

Supplies Status

Shows the printer supplies status and provides links for ordering supplies online.

Device Information

Shows information about the currently selected printer.

File Upload

Transfers files from the computer to the printer.

Upload Fonts

Transfers font files from the computer to the printer.

HP Connected

Accesses the HP Connected Web site.

Update Firmware

Transfers a firmware update file to the printer.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.

Commands

Sends special characters or print commands to the printer after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.

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Advanced configuration with HP Utility for OS X 125

Item

Description

Supplies Management

Configures how the printer should behave when supplies are nearing the end of their estimated
life.

Trays Configuration

Changes the default tray settings.

Output Devices

Manages settings for optional output accessories.

Duplex Mode

Turns on the automatic two-sided printing mode.

Economode & Toner Density

Configures settings to conserve toner.

E-mail Alerts

Configures automatic email alerts for certain printer conditions, such as when supplies need to
be replaced, trays are empty, doors are open, or a paper jam has occurred.

Resolution

Sets the default print resolution.

Protect Direct Ports

Disables printing over USB or parallel ports.

Stored Jobs

Manages print jobs that are stored on the printer hard disk.

Network Settings

Configures the network settings, such as the IPv4 and IPv6 settings.

Additional Settings

Provides access to the HP Embedded Web Server.

Scan to E-mail

Opens the HP Embedded Web Server page for configuring settings for scanning to email.
NOTE:

Scan to Network Folder

Opens the HP Embedded Web Server page for configuring settings for scanning to a network
folder.
NOTE:

126 Chapter 8 Manage the printer

USB connections are not supported.

USB connections are not supported.

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Configure IP network settings
●

Printer sharing disclaimer

●

View or change network settings

●

Rename the printer on a network

●

Manually configure IPv4 TCP/IP parameters from the control panel

●

Manually configure IPv6 TCP/IP parameters from the control panel

●

Link speed and duplex settings

Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1.

Open the HP Embedded Web Server (EWS):
a.

From the Home screen on the printer control panel, touch the Network
address or host name.

button to display the IP

b.

Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2.

Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.
1.

Open the HP Embedded Web Server (EWS):
a.

ENWW

From the Home screen on the printer control panel, touch the Network
address or host name.

button to display the IP

Configure IP network settings 127

b.

Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2.

Open the General tab.

3.

On the Device Information page, the default printer name is in the Device Name field. You can change
this name to uniquely identify this printer.
NOTE: Completing the other fields on this page is optional.

4.

Click the Apply button to save the changes.

Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default
gateway.
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the following menus:
●

Network Settings

●

Jetdirect Menu

●

TCP/IP

●

IPV 4 Settings

●

Config Method

3.

Select the Manual option, and then touch the Save button.

4.

Open the Manual Settings menu.

5.

Touch the IP Address, Subnet Mask, or Default Gateway option.

6.

Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK button.

7.

Repeat the process for each field, and then touch the Save button.

Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv6 address.
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

To enable manual configuration, open the following menus:

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●

Network Settings

●

Jetdirect Menu

●

TCP/IP

●

IPV 6 Settings

●

Address

●

Manual Settings

●

Enable

3.

Select the On option, and then touch the Save button.

4.

To configure the address, touch the Address button and then touch the field to open a keypad.

5.

Use the keypad to enter the address, and then touch the OK button.

6.

Touch the Save button.

Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might
prevent the printer from communicating with other network devices. To make changes, use the printer
control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only
when the printer is idle.
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the following menus:

3.

ENWW

●

Network Settings

●

Jetdirect Menu

●

Link Speed

Select one of the following options:
●

Auto: The print server automatically configures itself for the highest link speed and communication
mode allowed on the network.

●

10T Half: 10 megabytes per second (Mbps), half-duplex operation

●

10T Full: 10 Mbps, full-duplex operation

●

10T Auto: 10 Mbps, automatic-duplex operation

●

100TX Half: 100 Mbps, half-duplex operation

Configure IP network settings 129

4.

●

100TX Full: 100 Mbps, full-duplex operation

●

100TX Auto: 100 Mbps, automatic-duplex operation

●

1000T Full: 1000 Mbps, full-duplex operation

Touch the Save button. The printer turns off and then on.

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Printer security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure
data, and to prevent access to valuable hardware components.
●

Security statements

●

Assign an administrator password

●

IP Security

●

Lock the formatter

●

Encryption support: HP High Performance Secure Hard Disks

Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.

Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1.

Open the HP Embedded Web Server (EWS):
a.

From the Home screen on the printer control panel, touch the Network
address or host name.

button to display the IP

b.

Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2.

Click the Security tab.

3.

Open the General Security menu.

4.

In the area labeled Set the Local Administrator Password, enter the name to associate with the
password in the Username field.

5.

Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE: To change an existing password, first enter the existing password in the Old Password field.

6.

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Click the Apply button.

Printer security features 131

NOTE: Make note of the password and store it in a safe place.
Some features on the printer control panel can be secured so that unauthorized people cannot use them.
When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in
without waiting for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1.

From the Home screen on the printer control panel, select Sign In.

2.

Follow the prompts to enter the credentials.

NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.

IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec
by using the Networking tab in the HP Embedded Web Server.

Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.

Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile
time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.

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Energy-conservation settings
Introduction
●

Optimize speed or energy usage

●

Set the sleep timer and configure the printer to use 1 watt or less of power

●

Set the sleep schedule

Optimize speed or energy usage
By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To
conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize
for speed or energy usage.
1.

From the Home screen on the product control panel, scroll to and touch the Administration button.

2.

Open the following menus:

3.

●

General Settings

●

Energy Settings

●

Optimum Speed/Energy Usage

Select the option that you want to use, and then touch the Save button.
NOTE: The default setting is Faster first page.

Set the sleep timer and configure the printer to use 1 watt or less of power
The printer has several options for the energy-saving sleep timer feature. The time delay to enter the Sleep/
Auto Off state is adjustable, and the power usage during the Sleep/Auto Off state varies according to selection
for the wake option.
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the following menus:

3.

●

General Settings

●

Energy Settings

●

Sleep Timer Settings

Select Sleep /Auto Off After, enter the appropriate time period, and then touch the Save button.
NOTE: In the European Union the Sleep/Auto Off After or Sleep /Auto Off After Inactivity option is
always enabled, and no checkbox is available to turn it off.
NOTE: The sleep-mode default time is 0 minutes. The printer enters sleep mode immediately after
each job completes.

4.

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Select one of the Wake/Auto On to These Events options.

Energy-conservation settings 133

●

All events: The printer wakes when it receives any print job (through the USB port, network port, or
wireless connection), or when someone presses a button on the control panel, or opens any door
or tray.

●

Network port: The printer wakes when it receives a print job sent through the network port, or
when someone presses a button on the control panel, or opens any door or tray. With this setting,
the printer uses 1 watt or less of power while in the Sleep/Auto Off state.
NOTE: When a print job is sent over network during sleep, the printer wakes and prints the job,
but the control panel stays dimmed.

●

Power button only: The printer wakes only when someone presses the power button. With this
setting, the printer uses 1 watt or less of power while in the Sleep/Auto Off state.

Set the sleep schedule
Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep/Auto Off mode
at specific times on specific days of the week.
NOTE: Configure the date and time settings before setting the Sleep Schedule feature.
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the following menus:

3.

●

General Settings

●

Date/Time Settings

Open the Date/Time Format menu and configure the following settings:
●

Date Format

●

Time Format

4.

Touch the Save button.

5.

Open the Date/Time menu and configure the following settings:
●

Date/Time

●

Time Zone

If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box.
6.

Touch the Save button.

7.

Touch the back-arrow button to return to the Administration screen.

8.

Open the following menus:

9.

●

General Settings

●

Energy Settings

●

Sleep Schedule

Touch the Add

button, and then select the type of event to schedule: Wake or Sleep.

10. Configure the following settings:

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●

Time

●

Event Days

11. Touch the OK button, and then touch the Save button.

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Energy-conservation settings 135

HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution
allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging
environment — ultimately increasing business productivity by helping you save time, control costs, and
protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features.
Go to www.hp.com/go/webjetadmin for more information.

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Software and firmware updates
HP regularly updates features that are available in the printer firmware. To take advantage of the most
current features, update the printer firmware. Download the most recent firmware update file from the Web:
Go to www.hp.com/support/colorljM577MFP. Click Drivers & Software.

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Software and firmware updates 137

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9

Solve problems

●

Customer support

●

Control panel help system

●

Reset factory settings

●

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

●

Printer does not pick up paper or misfeeds

●

Clear paper jams

●

Improve print quality

●

Improve copy image quality

●

Improve scan image quality

●

Improve fax image quality

●

Solve wired network problems

●

Solve fax problems

For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM577MFP.
HP's all-inclusive help for the printer includes the following information:

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●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

139

Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready

Country/region phone numbers are on the flyer that was in the
box with the printer or at www.hp.com/support/.

Get 24-hour Internet support, and download software utilities
and drivers

www.hp.com/support/colorljM577MFP

Order additional HP service or maintenance agreements

www.hp.com/go/carepack

Register the printer

www.register.hp.com

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Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help
button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specific procedures, such as clearing paper jams.
button to open a message that describes the
If the printer alerts of an error or warning, touch the Help
problem. The message also contains instructions to help solve the problem.

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Control panel help system 141

Reset factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Resetting factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network configuration settings.

Method one: Reset factory settings from the printer control panel
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the following menus:

3.

●

General Settings

●

Reset Factory Settings

A verification message advises that completing the reset function might result in loss of data. Select
Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Reset factory settings from the HP Embedded Web Server (networkconnected printers only)
1.

Open the HP Embedded Web Server (EWS):
a.

From the Home screen on the printer control panel, touch the Network
address or host name.

button to display the IP

b.

Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2.

Open the General tab.

3.

On the left side of the screen, click Reset Factory Settings.

4.

Click the Reset button.

NOTE: The printer restarts automatically after the reset operation completes.

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A “Cartridge is low” or “Cartridge is very low” message displays
on the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge
life remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended.

Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.
1.

From the Home screen on the printer control panel, scroll to and select Supplies.

2.

Open the following menus:

3.

●

Manage Supplies

●

Supply Settings

●

Black Cartridge or Color Cartridges

●

Very Low Settings

Select one of the following options:
●

Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.

●

Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches
the Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume
printing.

●

Select the Continue option to set the printer to alert you that the cartridge is very low, and to
continue printing beyond the Very Low setting without interaction. This can result in
unsatisfactory print quality.

For products with fax capability
When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not print
when the printer resumes printing. This can occur if the printer has received more faxes than the memory can
hold while the printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for the toner cartridge, but print quality might degrade.

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A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 143

Order supplies
Order supplies and paper

www.hp.com/go/suresupply

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access, in a supported Web browser on your computer, enter
the printer IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.

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Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●

The printer does not pick up paper

●

The printer picks up multiple sheets of paper

●

The document feeder jams, skews, or picks up multiple sheets of paper

●

Clean the pickup rollers and separation pad in the document feeder

The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.

ENWW

1.

Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.

2.

Load the tray with the correct size of paper for the job.

3.

Make sure the paper size and type are set correctly on the printer control panel.

Printer does not pick up paper or misfeeds 145

4.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations
or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
Figure 9-1 Size markings for Tray 1 or the multipurpose tray

Figure 9-2 Size markings for cassette trays

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5.

Verify that the humidity in the room is within specifications for this printer and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper
dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from
the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing
the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side
of the stack of paper, and repeat this process. This process releases individual sheets without
introducing static electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 9-3 Technique for flexing the paper stack

1

2

6.

Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.

7.

The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the
cloth in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1.

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Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.
Printer does not pick up paper or misfeeds 147

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 9-5 Technique for flexing the paper stack

1

2

2.

Use only paper that meets HP specifications for this printer.

3.

Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper
dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from
the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray, and flex the stack as described above.

4.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

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5.

Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is
overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of
the paper to the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs
near the stack-height marks. These tabs help hold the paper in the correct position as it enters the
printer.
Figure 9-6 Stack-height markings

Figure 9-7 Tab for the paper stack

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Printer does not pick up paper or misfeeds 149

6.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations
or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
Figure 9-8 Size markings for Tray 1 or the multipurpose tray

Figure 9-9 Size markings for cassette trays

7.

Make sure the printing environment is within recommended specifications.

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The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP printers only.

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●

The original might have something on it, such as staples or self-adhesive notes, that must be removed.

●

Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.

●

Make sure that the top document-feeder cover is closed.

●

The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.

●

The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the
paper stack is straight and the guides are against the paper stack.

●

The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.

●

Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.

●

Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.

●

From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.

Printer does not pick up paper or misfeeds 151

Clean the pickup rollers and separation pad in the document feeder
Follow these steps if the document feeder does not pick up pages correctly or produces skewed output.
1.

Lift the document-feeder latch.

2.

Open the document-feeder cover.

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3.

Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth
moistened with warm water.

4.

Close the document-feeder cover.
NOTE: Verify that the latch on the top of the
document-feeder cover is completely closed.

If the problem persists, check the document feeder separation pad and rollers for damage or wear, and
replace them if necessary.
NOTE: New rollers have a rough surface. As rollers wear, they become smooth.

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Printer does not pick up paper or misfeeds 153

Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●

Jam locations

●

Auto-navigation for clearing jams

●

Experiencing frequent or recurring paper jams?

●

Clear paper jams in the document feeder

●

Clear paper jams in Tray 1

●

Clear paper jams in Tray 2

●

Clear paper jams in the optional 550-sheet trays

●

Clear paper jams in the right door and the fuser area

●

Clear paper jams in the output bin

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Jam locations
1

7

2

3
6
5

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4

1

Document feeder

2

Right door and fuser area

3

Tray 1

4

Lower-right door

5

Optional 550-sheet trays

6

Tray 2

7

Output bin

Clear paper jams 155

Auto-navigation for clearing jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control
panel. When you complete a step, the printer displays instructions for the next step until you have completed
all steps in the procedure.

Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
1.

Use only paper that meets HP specifications for this printer.

2.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3.

Use paper that has not previously been printed or copied on.

4.

Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.

5.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so
they are touching the paper stack without bending it.

6.

Make sure that the tray is fully inserted in the printer.

7.

If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.

8.

Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the
paper type and size.

9.

Make sure the printing environment is within recommended specifications.

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Clear paper jams in the document feeder
The following information describes how to clear paper jams in the document feeder. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
1.

Lift the latch to release the document-feeder
cover.

2.

Open the document-feeder cover.

3.

Remove any jammed paper.

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Clear paper jams 157

4.

Lift the document-feeder input tray.

5.

Remove any jammed paper.

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6.

Lower the document-feeder input tray.

7.

Close the document-feeder cover.
NOTE: Verify that the latch on the top of the
document-feeder cover is completely closed.

NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the
document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove all
staples and paper clips from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals
that are printed on plain paper.

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Clear paper jams in Tray 1
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
1.

If most of the sheet of paper is visible in the tray,
slowly pull the jammed paper out of the printer.
Make sure that the entire sheet is removed. If it
tears, continue with the following steps to find
the remnants.
If most of the sheet of paper has been pulled
inside the printer, continue with the following
steps.

2.

Lift the latch on the right door to release it.

3.

Open the right door.

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4.

If jammed paper is present, gently pull it out.

5.

Close the right door.

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Clear paper jams 161

Clear paper jams in Tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
1.

Lift the latch on the right door to release it.

2.

Open the right door.

3.

Gently pull out any jammed paper from the pick
up area.

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4.

Close the transfer assembly.

5.

Push down on the green levers to release the
jam-access cover.

6.

Gently pull out any jammed paper. If the paper
tears, make sure to remove all remnants.

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Clear paper jams 163

7.

Close the jam-access cover, and then lower the
transfer assembly.

8.

Pull the tray completely out of the printer by
pulling and lifting it up slightly.

9.

Remove any jammed or damaged sheets of
paper. Verify that the tray is not overfilled and
that the paper guides are adjusted correctly.

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10. Remove any paper from the feed rollers inside
the printer. First pull the paper to the left to
release it, and then pull it forward to remove it.

11. Reinsert and close the tray.

12. Close the right door.

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Clear paper jams 165

Clear paper jams in the optional 550-sheet trays
Use the following procedure to check for paper in all possible jam locations related to the optional 550-sheet
paper feeders. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1.

Open the lower-right door.

2.

Gently pull out any jammed paper.

3.

Pull the tray completely out of the printer by
pulling and lifting it up slightly.

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4.

Remove any jammed or damaged sheets of
paper. Verify that the tray is not overfilled and
that the paper guides are adjusted correctly.

5.

Remove any paper from the feed rollers inside
the printer. First pull the paper to the left to
release it, and then pull it forward to remove it.

6.

Close the lower-right door.

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Clear paper jams 167

7.

Reinsert and close the tray.

8.

Open the right door.

9.

Gently pull out any jammed paper from the pick
up area.

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10. Close the transfer assembly.

11. Push down on the green levers to release the
jam-access cover.

12. Gently pull out any jammed paper. If the paper
tears, make sure to remove all remnants.

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Clear paper jams 169

13. Close the jam-access cover, and then lower the
transfer assembly.

14. Close the right door.

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Clear paper jams in the right door and the fuser area
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
CAUTION:

The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

1.

Lift the latch on the right door to release it.

2.

Open the right door.

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Clear paper jams 171

3.

Gently pull out any jammed paper from the pick
up area.

4.

Close the transfer assembly.

5.

Push down on the green levers to release the
jam-access cover.

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6.

Gently pull out any jammed paper. If the paper
tears, make sure to remove all remnants.

7.

Close the jam-access cover, and then lower the
transfer assembly.

8.

If paper is visible entering the bottom of the
fuser, gently pull downward to remove it.
CAUTION: Do not touch the foam on the
transfer roller. Contaminants can affect print
quality.

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Clear paper jams 173

9.

If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.

10. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove
the fuser.
CAUTION: The fuser can be hot while the printer
is in use. Wait for the fuser to cool before
handling it.

11. Open the jam-access door. If paper is jammed
inside the fuser, gently pull it straight up to
remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has
cooled, the rollers that are inside could still be
hot. Do not touch the fuser rollers until they have
cooled.

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1

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12. Close the jam-access door, and push the fuser
completely into the printer until it clicks into
place.

13. Check for jammed paper in the duplex path inside
the right door, and remove any jammed paper.

14. Close the right door.

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Clear paper jams in the output bin
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an
animation that assists in clearing the jam.
1.

If paper is visible in the output bin, grasp the
leading edge and remove it.

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Improve print quality
Introduction
●

Print from a different software program

●

Check the paper-type setting for the print job

●

Check toner-cartridge status

●

Clean the printer

●

Visually inspect the toner cartridge

●

Check paper and the printing environment

●

Adjust color settings (Windows)

●

Print and interpret the print quality page

●

Calibrate the printer to align the colors

●

Try a different print driver

If the printer is having print-quality problems, try the following solutions in the order presented to resolve the
issue.

Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.

Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears,
fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting (Windows)

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1.

From the software program, select the Print option.

2.

Select the printer, and then click the Properties or Preferences button.

3.

Click the Paper/Quality tab.

4.

From the Paper Type drop-down list, click the More... option.

5.

Expand the list of Type is: options.

6.

Expand the category of paper types that best describes your paper.

7.

Select the option for the type of paper you are using, and click the OK button.

8.

Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.

Improve print quality 177

Check the paper type setting (OS X)
1.

Click the File menu, and then click the Print option.

2.

In the Printer menu, select the printer.

3.

By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.

4.

Select a type from the Media Type drop-down list.

5.

Click the Print button.

Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status
of other replaceable maintenance parts.
Step one: Print the supplies status page
1.

Press the Home

button on the printer control panel.

2.

Select Supplies.

3.

The status of all supply items is listed on the screen.

4.

To print a report of the status of all supply items, including the genuine HP part number for reordering
the supply, select Manage Supplies, and then select Print Supplies Status.

Step two: Check supplies status
1.

Look at the supplies status report to check the percent of life remaining for the toner cartridges and if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very
low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.

2.

Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it. For
more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Clean the printer
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer's paper path.

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1.

Press the Home

button on the printer control panel.

2.

Select Device Maintenance.

3.

Select Calibration/Cleaning, and then select Cleaning Page to print the page.
A Cleaning message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard
the printed page.

Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1.

Press the power button to turn the printer off,
and then disconnect the power cable from the
electrical outlet.

2.

Open the scanner lid.

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Improve print quality 179

3.

Clean the scanner glass, the document feeder
strips, and the white plastic backing with a soft
cloth or sponge that has been moistened with
nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly
on the glass or platen. They might seep and
damage the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.

4.

Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent
spotting.

5.

Connect the power cable to an outlet, and then
press the power button to turn the printer on.

Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1.

Remove the toner cartridge from the printer.

2.

Check the memory chip for damage.

3.

Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.

4.

If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

5.

Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.

Check paper and the printing environment
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
●

Always use a paper type and weight that this printer supports.

●

Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.

●

Use paper that has not been previously printed on.

●

Use paper that does not contain metallic material, such as glitter.

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●

Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.

●

Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
●

Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

●

Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.

●

Do not place the printer in a confined space, such as a cabinet.

●

Place the printer on a sturdy, level surface.

●

Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.

●

Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.

Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when
printing from specific trays.
1.

Press the Home

button on the printer control panel.

2.

Open the following menus:
●

Administration

●

General Settings

●

Print Quality

●

Image Registration

3.

Select the tray to adjust.

4.

Select Print Test Page, and then follow the instructions on the printed pages.

5.

Select Print Test Page again to verify the results, and then make further adjustments if necessary.

6.

Touch the Save button to save the new settings.

Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page to not match colors
on the computer screen, or if the colors on the printed page are not satisfactory.
Change the color theme

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1.

From the software program, select the Print option.

2.

Select the printer, and then click the Properties or Preferences button.

Improve print quality 181

3.

Click the Color tab.

4.

Select the HP EasyColor check box to clear it.

5.

Select a color theme from the Color Themes drop-down list.

6.

●

Default (sRGB): This theme sets the printer to print RGB data in raw device mode. When using this
theme, manage color in the software program or in the operating system for correct rendering.

●

Vivid (sRGB): The printer increases the color saturation in the midtones. Use this theme when
printing business graphics.

●

Photo (sRGB): The printer interprets RGB color as if it were printed as a photograph using a digital
mini lab. The printer renders deeper, more saturated colors differently than with the Default (sRBG)
theme. Use this theme when printing photos.

●

Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color
space rather than sRGB. Turn off color management in the software program when using this
theme.

●

None: No color theme is used.

●

Custom Profile: Select this option to use a custom input profile to accurately control color output
(for example, to emulate a specific HP Color LaserJet printer). Download custom profiles from
www.hp.com.

Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.

Change the color options
1.

From the software program, select the Print option.

2.

Select the printer, and then click the Properties or Preferences button.

3.

Click the Color tab.

4.

Select the HP EasyColor check box to clear it.

5.

Click the Automatic or Manual setting.
●

Automatic setting: Select this setting for most color print jobs

●

Manual setting: Select this setting to adjust the color settings independently from other settings.
Click the Settings button to open the manual color-adjusment window.
NOTE: Changing color settings manually can impact output. HP recommends that only color
graphics experts change these settings.

6.

Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option
to print color documents for photocopying or faxing. Also use this option to print draft copies or to save
color toner.

7.

Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.

Print and interpret the print quality page
Use the print-quality-troubleshooting pages to help diagnose and solve color print-quality problems.

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1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the following menus:

3.

●

Troubleshooting

●

Print Quality Pages

●

Print PQ Troubleshooting Pages

Touch the Print button to print the page.
Follow the instructions on the print-quality troubleshooting procedure page.

Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry
graphics, or other print-quality issues.
1.

From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.

2.

Open the following menus:

3.

●

Calibration/Cleaning

●

Full Calibration

Touch the Start button to start the calibration process.
A Calibrating message will display on the product control panel. The calibration process takes a few
minutes to complete. Do not turn the product off until the calibration process has finished.

4.

Wait while the product calibrates, and then try printing again.

Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected
lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM577MFP.
HP PCL.6 driver
HP PCL 6 driver
HP PCL-6 driver

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●

Provided as the default driver on the printer CD. This driver is automatically
installed unless you select a different one.

●

Recommended for all Windows environments

●

Provides the overall best speed, print quality, and printer-feature support for most
users

●

Developed to align with the Windows Graphic Device Interface (GDI) for the best
speed in Windows environments

●

Might not be fully compatible with third-party and custom software programs that
are based on PCL 5

Improve print quality 183

HP UPD PS driver

HP UPD PCL 5

HP UPD PCL 6

184 Chapter 9 Solve problems

●

Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs

●

Provides support for printing from postscript emulation needs, or for postscript
flash font support

●

Recommended for general office printing in Windows environments

●

Compatible with previous PCL versions and older HP LaserJet printers

●

The best choice for printing from third-party or custom software programs

●

The best choice when operating with mixed environments, which require the printer
to be set to PCL 5 (UNIX, Linux, mainframe)

●

Designed for use in corporate Windows environments to provide a single driver for
use with multiple printer models

●

Preferred when printing to multiple printer models from a mobile Windows
computer

●

Recommended for printing in all Windows environments

●

Provides the overall best speed, print quality, and printer feature support for most
users

●

Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments

●

Might not be fully compatible with third-party and custom software programs that
are based on PCL 5

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Improve copy image quality
If the printer is having copy quality problems, try the following solutions in the order presented to resolve the
issue.
●

Check the scanner glass for dirt and smudges

●

Calibrate the scanner

●

Check the paper settings

●

Check the image-adjustment settings

●

Optimize copy quality for text or pictures

●

Edge-to-edge copying

●

Clean the pickup rollers and separation pad in the document feeder

Try these few simple steps first:
●

Use the flatbed scanner rather than the document feeder.

●

Use high-quality originals.

●

When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print
quality” for further solutions.

Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1.

Press the power button to turn the printer off,
and then disconnect the power cable from the
electrical outlet.

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Improve copy image quality 185

2.

Open the scanner lid.

3.

Clean the scanner glass, the document feeder
strips, and the white plastic backing with a soft
cloth or sponge that has been moistened with
nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly
on the glass or platen. They might seep and
damage the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.

4.

Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent
spotting.

5.

Connect the power cable to an outlet, and then
press the power button to turn the printer on.

Calibrate the scanner
If the copied image is not positioned correctly on the page, follow these steps to calibrate the scanner.
NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against
the original document.
1.

From the Home screen on the printer control panel, scroll to and touch the Device Maintenance button.

2.

Open the following menus:
●

Calibration/Cleaning

●

Calibrate Scanner

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3.

Touch the Next button to start the calibration process. Follow the on-screen prompts.

4.

Wait while the printer calibrates, and then try copying again.

Check the paper settings
Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner,
loose toner, or areas where toner has dropped out.

Check the paper size and type configuration
1.

From the Home screen on the printer control panel, scroll to and touch the Trays button.

2.

Touch the line for the tray that you want to configure, and then touch the Modify button.

3.

Select the paper size and paper type from the lists of options.

4.

Touch the OK button to save your selection.

Select the tray to use for the copy
1.

From the Home screen on the printer control panel, select Copy.

2.

Touch the Paper Selection button.

3.

Select the tray that holds the paper that you want to use.

4.

Touch the OK button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.

Check the image-adjustment settings
Adjust these additional settings to improve copy quality:

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●

Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.

●

Darkness: Increase or decrease the amount of white and black used in colors in scanned images.

●

Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.

●

Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.

●

Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it orients the
scanned images appropriately. If some of the pages are upside-down in relation to the other pages, the
resulting scanned image has all pages right-side-up. If some of the pages have a landscape orientation,
the printer rotates the image so that the top of the page is at the top of the image.

1.

From the Home screen on the printer control panel, select Copy.

2.

Touch the Image Adjustment button.

Improve copy image quality 187

3.

Adjust the sliders to set the levels, and then touch the OK button.

4.

Touch the Start

button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.

Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
1.

From the Home screen on the printer control panel, select Copy.

2.

Touch the More Options button, and then touch the Optimize Text/Picture button.

3.

Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in
the Optimize For area. Touch the OK button.

4.

Touch the Start

button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.

Edge-to-edge copying
Use this feature to avoid shadows that can appear along the edges of copies when the original document is
printed close to the edges.
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the following menus:
●

Copy Settings

●

Edge-To-Edge

3.

Select the Edge-To-Edge output option if the original document is printed close to the paper edges.

4.

Touch the Save button.

5.

Touch the Start

button.

Clean the pickup rollers and separation pad in the document feeder
Follow these steps if the document feeder does not pick up pages correctly or produces skewed output.

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1.

Lift the document-feeder latch.

2.

Open the document-feeder cover.

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Improve copy image quality 189

3.

Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth
moistened with warm water.

4.

Close the document-feeder cover.
NOTE: Verify that the latch on the top of the
document-feeder cover is completely closed.

If the problem persists, check the document feeder separation pad and rollers for damage or wear, and
replace them if necessary.
NOTE: New rollers have a rough surface. As rollers wear, they become smooth.

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Improve scan image quality
●

Check the scanner glass for dirt and smudges

●

Check the resolution settings

●

Check the color settings

●

Check the image-adjustment settings

●

Optimize scan quality for text or pictures

●

Check the output-quality settings

●

Clean the pickup rollers and separation pad in the document feeder

Try these few simple steps first:
●

Use the flatbed scanner rather than the document feeder.

●

Use high-quality originals.

●

When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print
quality” for further solutions.

Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1.

Press the power button to turn the printer off,
and then disconnect the power cable from the
electrical outlet.

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Improve scan image quality 191

2.

Open the scanner lid.

3.

Clean the scanner glass, the document feeder
strips, and the white plastic backing with a soft
cloth or sponge that has been moistened with
nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly
on the glass or platen. They might seep and
damage the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.

4.

Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent
spotting.

5.

Connect the power cable to an outlet, and then
press the power button to turn the printer on.

Check the resolution settings
NOTE: Setting the resolution to a high value increases the file size and the scan time.
Follow these steps to adjust the resolution setting:
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the Scan/Digital Send Settings menu.

3.

Select the category of scan and send settings that you want to configure.

4.

Open the Default Job Options menu.

5.

Touch the Resolution button.

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6.

Select one of the predefined options. Touch the Save button.

7.

Touch the Start

button.

Check the color settings
Follow these steps to adjust the color setting:
1.

From the Home screen on the product control panel, scroll to and touch the Administration button.

2.

Open the Scan/Digital Send Settings menu.

3.

Select the category of scan and send settings that you want to configure.

4.

Open the Default Job Options menu.

5.

Touch the Color/Black button.

6.

Select one of the predefined options. Touch the Save button.

7.

Touch the Start

button.

Check the image-adjustment settings
Adjust these additional settings to improve scan quality:
●

Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.

●

Darkness: Increase or decrease the amount of white and black used in colors in scanned images.

●

Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.

●

Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.

●

Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it orients the
scanned images appropriately. If some of the pages are upside-down in relation to the other pages, the
resulting scanned image has all pages right-side-up. If some of the pages have a landscape orientation,
the printer rotates the image so that the top of the page is at the top of the image.

1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the Scan/Digital Send Settings menu.

3.

Select the category of scan and send settings that you want to configure.

4.

Open the Default Job Options menu.

5.

Touch the Image Adjustment button.

6.

Adjust the sliders to set the levels, and then touch the Save button.

7.

Touch the Start

button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.

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Improve scan image quality 193

Optimize scan quality for text or pictures
Optimize the scan job for the type of image being scanned: text, graphics, or photos.
1.

From the Home screen on the printer control panel, touch one of the buttons for the scan/send features:
●

Save to Network Folder

●

Save to Device Memory

●

Save to USB

●

Scan to SharePoint®

2.

Touch the More Options button, and then touch the Optimize Text/Picture button.

3.

Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in
the Optimize For area. Touch the OK button.

4.

Touch the Start

button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.

Check the output-quality settings
This setting adjusts the level of compression when saving the file. For the highest quality, select the highest
setting.
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the Scan/Digital Send Settings menu.

3.

Select the category of scan and send settings that you want to configure.

4.

Open the Default Job Options menu.

5.

Touch the Output Quality button.

6.

Select one of the predefined options, and then touch the Save button.

7.

Touch the Start

button.

Clean the pickup rollers and separation pad in the document feeder
Follow these steps if the document feeder does not pick up pages correctly or produces skewed output.

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1.

Lift the document-feeder latch.

2.

Open the document-feeder cover.

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Improve scan image quality 195

3.

Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth
moistened with warm water.

4.

Close the document-feeder cover.
NOTE: Verify that the latch on the top of the
document-feeder cover is completely closed.

If the problem persists, check the document feeder separation pad and rollers for damage or wear, and
replace them if necessary.
NOTE: New rollers have a rough surface. As rollers wear, they become smooth.

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Improve fax image quality
If the printer is having fax quality problems, try the following solutions in the order presented to resolve the
issue.
●

Check the scanner glass for dirt and smudges

●

Check the send-fax resolution settings

●

Check the image-adjustment settings

●

Optimize fax quality for text or pictures

●

Check the error-correction settings

●

Check the fit-to-page setting

●

Clean the pickup rollers and separation pad in the document feeder

●

Send to a different fax machine

●

Check the sender's fax machine

Try these few simple steps first:
●

Use the flatbed scanner rather than the document feeder.

●

Use high-quality originals.

●

When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print
quality” for further solutions.

Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1.

Press the power button to turn the printer off,
and then disconnect the power cable from the
electrical outlet.

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Improve fax image quality 197

2.

Open the scanner lid.

3.

Clean the scanner glass, the document feeder
strips, and the white plastic backing with a soft
cloth or sponge that has been moistened with
nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly
on the glass or platen. They might seep and
damage the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.

4.

Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent
spotting.

5.

Connect the power cable to an outlet, and then
press the power button to turn the printer on.

Check the send-fax resolution settings
Follow these steps to adjust the resolution of outgoing faxes.
NOTE: Increasing the resolution increases the fax size and send time.
1.

From the Home screen on the product control panel, scroll to and touch the Administration button.

2.

Open the following menus:
●

Fax Settings

●

Fax Send Settings

●

Default Job Options

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3.

Touch the Resolution button.

4.

Select one of the predefined options. Touch the Save button.

5.

Touch the Start

button.

Check the image-adjustment settings
Adjust these additional settings to improve send-fax quality:
●

Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.

●

Darkness: Increase or decrease the amount of white and black used in colors in scanned images.

●

Contrast: Increase or decrease the difference between the lightest and the darkest color on the page.

●

Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without
affecting the darkness of the image.

●

Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it orients the
scanned images appropriately. If some of the pages are upside-down in relation to the other pages, the
resulting scanned image has all pages right-side-up. If some of the pages have a landscape orientation,
the printer rotates the image so that the top of the page is at the top of the image.

1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the following menus:
●

Fax Settings

●

Fax Send Settings

●

Default Job Options

3.

Touch the Image Adjustment button.

4.

Adjust the sliders to set the levels, and then touch the Save button.

5.

Touch the Start

button.

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.

Optimize fax quality for text or pictures
Optimize the fax job for the type of image being scanned: text, graphics, or photos.

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1.

From the Home screen on the printer control panel, touch the Fax button.

2.

Touch the More Options button, and then touch the Optimize Text/Picture button.

3.

Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in
the Optimize For area. Touch the OK button.

4.

Touch the Start

button.

Improve fax image quality 199

NOTE: These settings are temporary. After you have finished the job, the printer returns to the default
settings.

Check the error-correction settings
The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to
re-enable the setting.
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the following menus:

3.

●

Fax Settings

●

Fax Send Settings

●

Fax Send Setup

●

General Fax Send Settings

Select the Error Correction Mode option. Touch the Save button.

Check the fit-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer
attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple
pages.
1.

From the Home screen on the printer control panel, scroll to and touch the Administration button.

2.

Open the following menus:

3.

●

Fax Settings

●

Fax Receive Settings

●

Default Job Options

●

Fit to Page

Touch the Enabled option to enable the setting, or touch the Disabled option to disable it. Touch the Save
button.

Clean the pickup rollers and separation pad in the document feeder
Follow these steps if the document feeder does not pick up pages correctly or produces skewed output.

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1.

Lift the document-feeder latch.

2.

Open the document-feeder cover.

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Improve fax image quality 201

3.

Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth
moistened with warm water.

4.

Close the document-feeder cover.
NOTE: Verify that the latch on the top of the
document-feeder cover is completely closed.

If the problem persists, check the document feeder separation pad and rollers for damage or wear, and
replace them if necessary.
NOTE: New rollers have a rough surface. As rollers wear, they become smooth.

Send to a different fax machine
Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.

Check the sender's fax machine
Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the
following changes:

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ENWW

●

Make sure the original document is on white (not colored) paper.

●

Increase the fax resolution, quality level, or contrast settings.

●

If possible, send the fax from a computer software program.

Improve fax image quality 203

Solve wired network problems
Introduction
Check the following items to verify that the printer is communicating with the network. Before beginning,
print a configuration page from the printer control panel and locate the printer IP address that is listed on this
page.
●

Poor physical connection

●

The computer is using the incorrect IP address for the printer

●

The computer is unable to communicate with the printer

●

The printer is using incorrect link and duplex settings for the network

●

New software programs might be causing compatibility problems

●

The computer or workstation might be set up incorrectly

●

The printer is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

Poor physical connection
1.

Verify that the printer is attached to the correct network port using a cable of the correct length.

2.

Verify that cable connections are secure.

3.

Look at the network port connection on the back of the printer, and verify that the amber activity light
and the green link-status light are lit.

4.

If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the printer
1.

Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.

2.

If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.

3.

If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.

4.

If the IP address is correct, delete the printer and then add it again.

The computer is unable to communicate with the printer
1.

Test network communication by pinging the network.
a.

Open a command-line prompt on your computer.

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2.

●

For Windows, click Start, click Run, type cmd, and then press Enter.

●

For OS X, go to Applications, then Utilities, and open Terminal.

b.

Type ping followed by the IP address for your printer.

c.

If the window displays round-trip times, the network is working.

If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network.

The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,
you must also change them for your network.

New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly
1.

Check the network drivers, print drivers, and the network redirection settings.

2.

Verify that the operating system is configured correctly.

The printer is disabled, or other network settings are incorrect

ENWW

1.

Review the configuration page to check the status of the network protocol. Enable it if necessary.

2.

Reconfigure the network settings if necessary.

Solve wired network problems 205

Solve fax problems
●

Checklist for solving fax problems

●

General fax problems

Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related problems you encounter:
●

Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with
the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable;
the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.

●

Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone
jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks."
NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The
ports are similar.

●

Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall
jack. Can you hear a dial tone, and can you make or receive a phone call?

What type of phone line are you using?
●

Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.
NOTE: The phone line should be for printer fax use only and not shared with other types of telephone
devices. Examples include alarm systems that use the phone line for notifications to a monitoring
company.

●

PBX system: A business-environment phone system. Standard home phones and the fax accessory use
an analog phone signal. Some PBX systems are digital and might not be compatible with the fax
accessory. You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to
digital PBX systems.

●

Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the
first incoming line is busy. Try attaching the printer to the first incoming phone line. The fax accessory
answers the phone after it rings the number of times set in the rings-to-answer setting.

Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax
accessory against electrical power passed through the phone lines. These devices can cause some fax
communication problems by degrading the quality of the phone signal. If you are having problems sending or
receiving faxes and are using one of these devices, connect the printer directly to the phone jack on the wall
to determine whether the problem is with the surge-protection device.

Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-toanswer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers
all calls.

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Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax
telephone line.

Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the
status.
1.

From the Home screen, scroll to and touch the Administration button.

2.

Open the following menus:

3.

●

Reports

●

Configuration/Status Pages

●

Configuration Page

Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.
NOTE: The printer IP address or host name is listed on the Jetdirect Page.

On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the
Modem Status. The following table identifies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If
you are using LAN fax or Internet fax, those configurations could be disabling the feature.
Operational / Enabled1

The analog-fax accessory is installed and ready.

Operational / Disabled1

The fax accessory is installed, but you have not configured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the printer fax
feature or has enabled LAN fax. When LAN fax is enabled, the
analog-fax feature is disabled. Only one fax feature, either LAN
fax or analog fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the Scan to Fax feature is
unavailable on the printer control panel.

1

ENWW

Non-Operational / Enabled/Disabled1

The printer has detected a firmware failure. Upgrade the
firmware.

Damaged / Enabled/Disabled1

The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.

ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is
turned off).

Solve fax problems 207

General fax problems
The following are some common fax problems.

The fax failed to send
JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Turn off the JBIG setting.

An Out of Memory status message displays on the printer control panel
The printer storage disk is full.
Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve
from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch
the Delete button.

Print quality of a photo is poor or prints as a gray box
You are using the wrong page-content setting or the wrong resolution setting.
Try setting the Optimize Text/Picture option to Photograph setting.

You touched the Stop button to cancel a fax, but the fax was still sent
If the job is too far along in the sending process, you cannot cancel the job.
This is normal operation.

No fax address book button displays
None of the contacts in the selected contacts list have fax information associated with them.

Not able to locate the Fax settings in HP Web Jetadmin
Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.
Select Digital Sending and Fax from the drop-down menu.

The header is appended to the top of the page when the overlay option is enabled
For all forwarded faxes, the printer appends the overlay header to the top of a page.
This is normal operation.

A mix of names and numbers is in the recipients box
Names and numbers can both display, depending on where they are from. The fax address book lists names,
and all other databases list numbers.
This is normal operation.

A one-page fax prints as two pages
The fax header is being appended to the top of the fax, pushing text to a second page.

208 Chapter 9 Solve problems

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To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting.

A document stops in the document feeder in the middle of faxing
A jam is in the document feeder.
Clear the jam, and send the fax again.

The volume for sounds coming from the fax accessory is too high or too low
The volume setting needs to be adjusted.
Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.

ENWW

Solve fax problems 209

210 Chapter 9 Solve problems

ENWW

Index

Symbols/Numerics
550-sheet paper trays
part numbers 32
550-sheet trays
jams 166
A
accessories
ordering 32
part numbers 32
acoustic specifications 15
AirPrint 61
alternative letterhead mode
Android devices
printing from 61

21, 25

B
bin, output
locating 2
Bonjour
identifying 116
browser requirements
HP embedded Web Server
C
calibrate
colors 183
scanner 186
cartridge
replacing 36
cartridges
order numbers 36
cleaning
glass 179, 185, 191, 197
paper path 178
rollers 152, 188, 194, 200
color options
changing, Windows 181

ENWW

116

color theme
changing, Windows 181
colors
calibrate 183
control panel
help 141
locating 2
locating features 5
copy
optimize for text or pictures 188
copy settings
HP Embedded Web Server 119
copying
both sides 69
multiple copies 68
single copies 68
customer support
online 140
D
default gateway, setting 128
deleting
stored jobs 59
digital send settings
HP Embedded Web Server 120
digital sending
folders 104
sending documents 103
USB 105
dimensions, printer 13
document feeder
jams 157
paper-feeding problems 151
double-sided printing
Mac 53
Windows 50
drivers, supported 10
duplex printing
Mac 53

duplex printing (double-sided)
settings (Windows) 50
Windows 50
duplexing
manually (Mac) 53
manually (Windows) 50
E
easy-access USB printing 64
edge-to-edge copying 188
electrical specifications 15
email
sending documents 103
Embedded Web Server
changing network settings 127
changing printer name 127
opening 127
Embedded Web Server (EWS)
assigning passwords 131
features 116
network connection 116
energy use, optimizing 133
envelopes
loading in Tray 1 18
envelopes, loading 26
Ethernet (RJ-45)
locating 4
Explorer, versions supported
HP Embedded Web Server 116
F
fax

feeding problems 208
optimize for text or pictures 199
required settings 108, 109
setup 108
setup wizard 109
fax port
locating 4

Index 211

fax settings
HP Embedded Web Server
required 108
feeding problems 208
file upload, Mac 125
firmware
update, Mac 125
folders
sending to 104
folders, network
problem-solve 93
fonts
upload, Mac 125
formatter
locating 3
fuser
jams 171

121

G
gateway, setting default 128
general configuration
HP Embedded Web Server 118
glass, cleaning 179, 185, 191, 197
H
hard disks
encrypted 132
hard drive
part number 32
Help button
locating 5
help, control panel 141
Hi-Speed USB 2.0 printing port
locating 4
Home button
locating 5
HP Customer Care 140
HP Embedded Web Server
changing network settings 127
changing printer name 127
copy settings 119
digital send settings 120
fax settings 121
general configuration 118
HP Web Services 122
information pages 117
network settings 123
opening 127
other links list 124
print settings 119

212 Index

scan settings 120
security settings 122
troubleshooting tools 121
HP Embedded Web Server (EWS)
features 116
network connection 116
HP ePrint 60
HP ePrint software 61
HP Utility 125
HP Utility for Mac
Bonjour 125
features 125
HP Utility, OS X 125
HP Web Jetadmin 136
HP Web Services
enabling 122

L
labels
printing (Windows) 51
printing on 27
LAN port
locating 4
Language Selection button
locating 5
loading
paper in Tray 1 18
paper in Tray 2 and the 550-sheet
trays 22
local area network (LAN)
locating 4
lock
formatter 132

I
information pages
HP Embedded Web Server 117
interface ports
locating 4
Internet Explorer, versions supported
HP Embedded Web Server 116
IP Security 132
IPsec 132
IPv4 address 128
IPv6 address 128

M
Mac driver settings
Job Storage 58
managing network 127
manual duplex
Mac 53
Windows 50
margins, small
copying 188
memory
included 7
memory chip (toner)
locating 36
mobile printing
Android devices 61
mobile printing, software
supported 12
multiple pages per sheet
printing (Mac) 54
printing (Windows) 51

J
jams
550-sheet trays 166
auto-navigation 156
causes of 156
document feeder 157
fuser 171
locations 155
output bin 176
right door 171
Tray 1 160
Tray 2 162
Jetadmin, HP Web 136
jobs, stored
creating (Windows) 56
deleting 59
Mac settings 58
printing 58
K
keypad
locating

2

N
Near Field Communication printing
62
Netscape Navigator, versions
supported
HP embedded Web Server 116
network
printer name, changing 127
settings, changing 127
settings, viewing 127
Network button
locating 5

ENWW

network duplex settings, changing
129
Network Folder, scan to 104
network folders
problem-solve 93
network link speed settings,
changing 129
network settings
HP Embedded Web Server 123
networks
default gateway 128
HP Web Jetadmin 136
IPv4 address 128
IPv6 address 128
subnet mask 128
supported 7
NFC accessory
part number 32
NFC printing 62
not configured 109
number of copies, changing 68
O
on/off button
locating 2
online help, control panel 141
online support 140
operating systems, supported 10
optimize copy images 188
optimize fax images 199
optimize scanned images 194
ordering
supplies and accessories 32
OS X
HP Utility 125
other links list
HP Embedded Web Server 124
output bin
clear jams 176
locating 2
P
pages per minute 7
pages per sheet
selecting (Mac) 54
selecting (Windows)
paper
jams 156
loading Tray 1 18

ENWW

51

loading Tray 2 and the 550-sheet
trays 22
selecting 180
Tray 1 orientation 20
Tray 2 and the 550-sheet trays
orientation 24
paper jams
550-sheet trays 166
document feeder 157
fuser 171
locations 155
output bin 176
right door 171
Tray 1 160
Tray 2 162
paper pickup problems
solving 145, 147
paper trays
part numbers 32
paper type
selecting (Windows) 51
paper types
selecting (Mac) 54
paper, ordering 32
part numbers
accessories 32
replacement parts 33
supplies 33
toner cartridges 33
ports
locating 4
power
consumption 15
power connection
locating 3
power switch
locating 2
power usage
1 watt or less 133
print drivers, supported 10
print on both sides
Mac 53
manually, Windows 50
Windows 50
print settings
HP Embedded Web Server 119
printing
from USB storage accessories
64
stored jobs 58

printing on both sides
settings (Windows) 50
private printing 56
problem-solve
network folders 93
product number
locating 3
R
Refresh button
locating 5
replacement parts
part numbers 33
replacing
staples 44
toner cartridges 36
toner-collection unit 41
required settings
country/region 109
fax 108
restore factory settings 142
right door
jams 171
RJ-45 port
locating 4
rollers
cleaning 152, 188, 194, 200
S
scan settings
HP Embedded Web Server 120
Scan to Network Folder 104
initial setup 84
Scan to USB Drive 105
configure file settings 96
configuring default options 94
enabling 94
scanner
calibrate 186
glass cleaning 179, 185, 191,
197
scanning
optimize for text or pictures 194
scanning to email
sending documents 103
scanning to folder 104
scanning to USB 105
secuity settings
HP Embedded Web Server 122

Index 213

security
encrypted hard disk 132
send to network folders
problem-solve 93
sending to email
sending documents 103
serial number
locating 3
settings
required 109
restore factory 142
Sign In button
locating 5
Sign Out button
locating 5
Sleep button
locating 5
sleep mode 133
small margins 188
software
HP Utility 125
special paper
printing (Windows) 51
specifications
electrical and acoustic 15
speed, optimizing 133
stand
part number 32
stapler
troubleshooting 29
using 29
staples
replacing 44
status
HP Utility, Mac 125
status of printer 5
status, fax accessory page 207
Stop button
locating 5
storage, job
Mac settings 58
store print jobs 56
stored jobs
creating (Mac) 58
creating (Windows) 56
deleting 59
printing 58
storing jobs
with Windows 56
subnet mask 128

214 Index

supplies
low threshold settings 143
ordering 32
part numbers 33
replacing staples 44
replacing toner cartridges 36
replacing toner-collection unit
41
status, viewing with HP Utility for
Mac 125
using when low 143
supplies status 178
support
online 140
system requirements
HP Embedded Web Server 116
minimum 12
T
TCP/IP
manually configuring IPv4
parameters 128
manually configuring IPv6
parameters 128
technical support
online 140
toner cartridge
low threshold settings 143
using when low 143
toner cartridges
components 36
order numbers 36
part numbers 33
replacing 36
toner-cartridge status 178
toner-collection unit
locating 3
replacing 41
transparencies
printing (Windows) 51
Tray 1
jams 160
loading envelopes 26
paper orientation 20
Tray 2
jams 162
Tray 2 and the 550-sheet trays
loading 22
paper orientation 24

trays
capacity 7
included 7
locating 2
troubleshooting
jams 156
network problems 204
paper feed problems 145
wired network 204
troubleshooting tools
HP Embedded Web Server 121
two-sided printing
settings (Windows) 50
U
USB
sending to 105
USB port
enabling 64
locating 4
USB ports, optional
part number 32
USB storage accessories
printing from 64
W
Web browser requirements
HP Embedded Web Server 116
Web sites
customer support 140
HP Web Jetadmin, downloading
136
weight, printer 13
Wi-Fi Direct Printing 62
wireless print server
part number 32
wizard, fax setup 109

ENWW

© 2015 HP Development Company, L.P.
www.hp.com



---

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