HP Officejet Enterprise Color X555/X585 Repair Manual Enww MFP X585, X555

User Manual: HP Officejet Enterprise Color MFP X585, X555 shared.swissparts.ch - /Manuals/HP/Ink/

Open the PDF directly: View PDF .
Page Count: 108

Download
Open PDF In Browser	View PDF

Oﬃcejet Enterprise Color X555
Oﬃcejet Enterprise Color MFP X585
Repair Manual

shift

caps lock

A
Z

S
X

alt

D
C

F
V

G
B

H
N

www.hp.com/support/ojcolorX555
www.hp.com/support/ojcolorMFPX585

M
alt

;
.

‘

“
shift

enter

HP Officejet Enterprise Color X555 and MFP
X585 Series
Repair Manual

Trademark Credits

Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.

Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 4/2014

Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the
product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury,
catastrophic loss of data, or extensive damage to the product.

ENWW

iii

Conventions used in this guide

ENWW

Table of contents

1 Removal and replacement .............................................................................................................................. 1
Removal and replacement strategy ...................................................................................................................... 2
Electrostatic discharge ........................................................................................................................ 2
Required tools ..................................................................................................................................... 3
Types of screws ................................................................................................................................... 3
Service approach ................................................................................................................................................... 3
Before performing service .................................................................................................................. 3
After performing service ..................................................................................................................... 3
Post-service test ................................................................................................................................. 4
Removal and replacement procedures ................................................................................................................. 5
Customer replaceable parts ................................................................................................................ 5
Covers ................................................................................................................................................ 33
Main assemblies ................................................................................................................................ 44
2 Parts and diagrams ...................................................................................................................................... 63
Order parts by authorized service providers ...................................................................................................... 64
Order replacement parts ................................................................................................................... 64
Related documentation and software .............................................................................................. 64
Supplies part numbers ...................................................................................................................... 64
Customer self-repair parts ............................................................................................................... 65
How to use the parts lists and diagrams ............................................................................................................. 68
Assembly locations—X555 models .................................................................................................................... 69
Assembly locations—X585 models .................................................................................................................... 70
Covers, control panels, and doors—X555 models ............................................................................................. 72
Covers, control panels, and doors—X585 models ............................................................................................. 74
Internal assemblies—all models ........................................................................................................................ 76
Scanner/document feeder assembly—X585 models ........................................................................................ 80
Alphabetical parts list .......................................................................................................................................... 82
Numerical parts list ............................................................................................................................................. 86
Index ............................................................................................................................................................. 91

ENWW

List of tables

Table 2-1

Order parts, accessories, and supplies .............................................................................................................. 64

Table 2-2

Related documentation and software ............................................................................................................... 64

Table 2-3

Supplies part numbers ....................................................................................................................................... 64

Table 2-4

Product accessories ........................................................................................................................................... 65

Table 2-5

Customer self-repair parts ................................................................................................................................ 65

Table 2-6

Assembly locations—X555 models .................................................................................................................. 69

Table 2-7

Assembly locations—X585 models .................................................................................................................. 70

Table 2-8

Covers, control panels, and doors—X555 models ........................................................................................... 73

Table 2-9

Covers, control panels, and doors—X585 models ........................................................................................... 75

Table 2-10

Internal assemblies .......................................................................................................................................... 77

Table 2-11

Internal assemblies—print mechanism kit ..................................................................................................... 79

Table 2-12

Scanner/document feeder assembly—X585 models ..................................................................................... 81

Table 2-13

Alphabetical parts list ...................................................................................................................................... 82

Table 2-14

Numerical parts list .......................................................................................................................................... 86

ENWW

vii

viii

ENWW

List of figures

Figure 1-1

Remove Tray 2 .................................................................................................................................................... 5

Figure 1-2

Remove the ink collection unit (1 of 2) ............................................................................................................... 7

Figure 1-3

Remove the ink collection unit (2 of 2) ............................................................................................................... 7

Figure 1-4

Remove the output bin ....................................................................................................................................... 8

Figure 1-5

Remove the output bin flap ................................................................................................................................ 9

Figure 1-6

Remove the document-feeder roller (1 of 3) ................................................................................................... 10

Figure 1-7

Remove the document-feeder roller (2 of 3) ................................................................................................... 10

Figure 1-8

Remove the document-feeder roller (3 of 3) ................................................................................................... 11

Figure 1-9

Reinstall the document-feeder roller .............................................................................................................. 11

Figure 1-10

Remove the document-feeder separation pad spring (1 of 3) ...................................................................... 12

Figure 1-11

Remove the document-feeder separation pad spring (2 of 3) ...................................................................... 12

Figure 1-12

Remove the document feeder separation pad spring (3 of 3) ....................................................................... 13

Figure 1-13

Remove the document feeder white backing (1 of 3) .................................................................................... 14

Figure 1-14

Remove the document feeder white backing (2 of 3) .................................................................................... 14

Figure 1-15

Remove the document feeder white backing (3 of 3) .................................................................................... 15

Figure 1-16

Install a replacement document feeder white backing (1 of 6) ..................................................................... 15

Figure 1-17

Install a replacement document feeder white backing (2 of 6) ..................................................................... 16

Figure 1-18

Install a replacement document feeder white backing (3 of 6) ..................................................................... 16

Figure 1-19

Install a replacement document feeder white backing (4 of 6) ..................................................................... 17

Figure 1-20

Install a replacement document feeder white backing (5 of 6) ..................................................................... 17

Figure 1-21

Install a replacement document feeder white backing (6 of 6) ..................................................................... 18

Figure 1-22

Remove the background selector (1 of 4) ...................................................................................................... 19

Figure 1-23

Remove the background selector (2 of 4) ...................................................................................................... 19

Figure 1-24

Remove the background selector (3 of 4) ...................................................................................................... 20

Figure 1-25

Remove the background selector (4 of 4) ...................................................................................................... 20

Figure 1-26

Reinstall the background selector ................................................................................................................. 21

Figure 1-27

Remove the control panel — X555 models (1 of 4) ...................................................................................... 21

Figure 1-28

Remove the control panel — X555 models (2 of 4) ...................................................................................... 22

Figure 1-29

Remove the control panel — X555 models (3 of 4) ...................................................................................... 22

Figure 1-30

Remove the control panel — X555 models (4 of 4) ...................................................................................... 23

Figure 1-31

Remove the control panel — X585 models (1 of 4) ...................................................................................... 23

Figure 1-32

Remove the control panel — X585 models (2 of 4) ...................................................................................... 24

ENWW

Figure 1-33

Remove the control panel — X585 models (3 of 4) ...................................................................................... 24

Figure 1-34

Remove the control panel — X585 models (4 of 4) ...................................................................................... 25

Figure 1-35

Remove the control panel keyboard — X585 Flow models (1 of 2) ............................................................. 25

Figure 1-36

Remove the control panel keyboard — X585 Flow models (2 of 2) ............................................................. 26

Figure 1-37

Remove the formatter PCA (1 of 3) ................................................................................................................ 27

Figure 1-38

Remove the formatter PCA (2 of 3) ................................................................................................................ 27

Figure 1-39

Remove the formatter PCA (3 of 3) ................................................................................................................ 28

Figure 1-40

Remove the fax PCA (1 of 2) ........................................................................................................................... 28

Figure 1-41

Remove the fax PCA (2 of 2) ........................................................................................................................... 29

Figure 1-42

Remove the SSD (1 of 2) ................................................................................................................................. 29

Figure 1-43

Remove the SSD (2 of 2) ................................................................................................................................. 30

Figure 1-44

Remove the HDD ............................................................................................................................................. 30

Figure 1-45

Remove the rear cover (1 of 2) ....................................................................................................................... 33

Figure 1-46

Remove the rear cover (2 of 2) ....................................................................................................................... 33

Figure 1-47

Remove left door (1 of 5) ................................................................................................................................ 34

Figure 1-48

Remove the left door (2 of 5) ......................................................................................................................... 34

Figure 1-49

Remove the left door (3 of 5) ......................................................................................................................... 35

Figure 1-50

Remove the left door (4 of 5) ......................................................................................................................... 35

Figure 1-51

Remove the left door (5 of 5) ......................................................................................................................... 36

Figure 1-52

Remove the left rear cover (1 of 2) ................................................................................................................ 36

Figure 1-53

Remove the left rear cover (2 of 2) ................................................................................................................ 37

Figure 1-54

Remove the left front cover (1 of 2) ............................................................................................................... 37

Figure 1-55

Remove the left front cover (2 of 2) ............................................................................................................... 38

Figure 1-56

Remove the top cover (1 of 4) ........................................................................................................................ 39

Figure 1-57

Remove the top cover (2 of 4) ........................................................................................................................ 39

Figure 1-58

Remove the top cover (3 of 4) ........................................................................................................................ 40

Figure 1-59

Remove the top cover (4 of 4) ........................................................................................................................ 40

Figure 1-60

Remove the top cover cap (1 of 2) ................................................................................................................. 41

Figure 1-61

Remove the top cover cap (2 of 2) ................................................................................................................. 41

Figure 1-62

Remove the front cover (1 of 2) ..................................................................................................................... 42

Figure 1-63

Remove the front cover (2 of 2) ..................................................................................................................... 42

Figure 1-64

Remove the right cover (1 of 2) ...................................................................................................................... 43

Figure 1-65

Remove the right cover (2 of 2) ...................................................................................................................... 43

Figure 1-66

Remove the document feeder mylar strip (1 of 4) ......................................................................................... 44

Figure 1-67

Remove the document feeder mylar strip (2 of 4) ......................................................................................... 44

Figure 1-68

Remove the document feeder mylar strip (3 of 4) ......................................................................................... 45

Figure 1-69

Remove the document feeder mylar strip (4 of 4) ......................................................................................... 45

Figure 1-70

Install a replacement document feeder mylar strip (1 of 2) ......................................................................... 46

Figure 1-71

Install a replacement document feeder mylar strip (2 of 2) ......................................................................... 46

Figure 1-72

Remove the document feeder (1 of 6) ........................................................................................................... 47

Figure 1-73

Remove the document feeder (2 of 6) ........................................................................................................... 47

ENWW

Figure 1-74

Remove the document feeder (3 of 6) ........................................................................................................... 48

Figure 1-75

Remove the document feeder (4 of 6) ........................................................................................................... 48

Figure 1-76

Remove the document feeder (5 of 6) ........................................................................................................... 49

Figure 1-77

Remove the document feeder (6 of 6) ........................................................................................................... 49

Figure 1-78

Remove the SCB (1 of 6) ................................................................................................................................. 50

Figure 1-79

Remove the SCB (2 of 6) ................................................................................................................................. 50

Figure 1-80

Remove the SCB (3 of 6) ................................................................................................................................. 51

Figure 1-81

Remove the SCB (4 of 6) ................................................................................................................................. 51

Figure 1-82

Remove the SCB (5 of 6) ................................................................................................................................. 52

Figure 1-83

Remove the SCB (6 of 6) ................................................................................................................................. 52

Figure 1-84

Remove the scanner (1 of 7) ........................................................................................................................... 53

Figure 1-85

Remove the scanner (2 of 7) ........................................................................................................................... 53

Figure 1-86

Remove the scanner (3 of 7) ........................................................................................................................... 54

Figure 1-87

Remove the scanner (4 of 7) ........................................................................................................................... 54

Figure 1-88

Remove the scanner (5 of 7) ........................................................................................................................... 55

Figure 1-89

Remove the scanner (6 of 7) ........................................................................................................................... 55

Figure 1-90

Remove the scanner (7 of 7) ........................................................................................................................... 56

Figure 1-91

Remove the power supply (1 of 3) ................................................................................................................. 56

Figure 1-92

Remove the power supply (2 of 3) ................................................................................................................. 57

Figure 1-93

Remove the power supply (3 of 3) ................................................................................................................. 57

Figure 2-1

Assembly locations—X555 models ................................................................................................................. 69

Figure 2-2

Assembly locations—X585 models ................................................................................................................. 70

Figure 2-3

Covers, control panels, and doors—X555 models .......................................................................................... 72

Figure 2-4

Covers, control panels, and doors—X585 models .......................................................................................... 74

Figure 2-5

Internal assemblies ........................................................................................................................................... 76

Figure 2-6

Internal assemblies—print mechanism kit ...................................................................................................... 78

Figure 2-7

Scanner/document feeder assembly—X585 models ..................................................................................... 80

ENWW

xii

ENWW

Removal and replacement

●

Removal and replacement strategy

●

Service approach

●

Removal and replacement procedures

Removal and replacement strategy
WARNING! Turn the product off, wait 5 seconds, and then remove the power cord before attempting to
service the product. If this warning is not followed, severe injury can result, in addition to damage to the
product. The power must be on for certain functional checks during problem solving. However, the power
supply should be disconnected during parts removal.
The sheet-metal parts can have sharp edges. Be careful when handling sheet-metal parts.
CAUTION: Many repair operations will require you to flatten or straighten flex cables. However, where
possible, try to avoid doing so. You must make sure that all FFCs are fully seated in their connectors. Failure
to fully seat an FFC into a connector can cause a short circuit in a printed circuit-board assembly (PCA).
NOTE: To install a self-tapping screw, first turn it counterclockwise to align it with the existing thread
pattern, and then carefully turn it clockwise to tighten. Do not overtighten. If a self-tapping screw-hole
becomes stripped, repair the screw-hole or replace the affected assembly.
Throughout this chapter, the reinstallation process should follow the reverse order of the removal process
documented. Where necessary, the tasks include reinstallation tips to aid in the installation of replacement
parts.

Electrostatic discharge
CAUTION:

Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when

removing product parts. Always perform service work at an ESD-protected workstation or mat. If an ESD
workstation or mat is not available, ground yourself by touching the sheet-metal chassis before touching an
ESD-sensitive part.
Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the product.

Chapter 1 Removal and replacement

ENWW

Required tools
●

#T10 TORX driver with a magnetic tip and a 152 mm (6 in) shaft length

●

Small flatblade screwdriver

●

Needle-nose pliers

●

ESD mat (if one is available) or ESD strap

●

Penlight (optional)

Types of screws
WARNING! Make sure that components are replaced with the correct screw type. Using the incorrect screw
(for example, substituting a long screw for the correct shorter screw) can cause damage to the product or
interfere with product operation. Do not intermix screws that are removed from one component with the
screws that are removed from another component.

Service approach
CAUTION: When working on the product, do not pick up the unit by the output tray, which will detach under
the weight of the product.

Before performing service
●

Remove all paper from the product.

●

Turn off the power using the power button.

●

Unplug the power cable and interface cable or cables.

●

Remove the output bin.

●

Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If an ESD
workstation, mat, or strap is not available, ground yourself by touching the sheet-metal chassis before
touching an ESD-sensitive part.

●

Remove the ink cartridges.

●

Remove the Tray 2 cassette.

●

Remove the ink collection unit, which is located inside the left door.
NOTE: When removing the ink collection unit, avoid making direct contact with the black cylinder to
prevent ink smear on skin or clothes. Keep the ink collection unit level to avoid spilling any waste ink.

After performing service

ENWW

●

Plug in the power cable.

●

Reinstall the output bin.

●

Reinstall the ink cartridges.

●

Reinstall the Tray 2 cassette.

Service approach

●

Reinstall the ink collection unit.

●

Load paper in the product.

Post-service test
Perform the following test to verify that the repair or replacement was successful.

Print-quality test

Verify that you have completed the necessary reassembly steps.

Make sure that the tray contains clean, unmarked paper.

Attach the power cord and interface cable or interface cables, and then turn on the product.

Print a configuration page.

Print a print quality page, and then verify that there are no lines, streaks, banding, or other print quality
defects.

Send a print job from the host computer, and then verify that the output meets expectations.

Clean the outside of the product with a damp cloth.

Chapter 1 Removal and replacement

ENWW

Removal and replacement procedures
NOTE: Due to time constraints in producing this manual, the product might look slightly different than what
is depicted in the photographs in this section. Most changes will be cosmetic in nature and should not affect
the repair procedures.

Customer replaceable parts
CSR-A parts
CSR-A parts require no tools during installation.
Tray 2
▲

Pull out the tray, and then press the latch (callout 1) in left-rear corner of the tray to remove it from the
product.
Figure 1-1 Remove Tray 2

Ink cartridges
The product uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta
(M), and black (K).

ENWW

Removal and replacement procedures

Open the ink cartridge door.

Push the old ink cartridge inward to unlock it, and
then pull the cartridge straight out to remove it.
CAUTION: When handling the new ink
cartridges, do not touch the gold-colored metal
contacts on the cartridges. Fingerprints on the
contacts can cause print-quality problems.

Insert the new ink cartridge into the product,
push the cartridge until it “clicks” into place, and
then close the ink cartridge door.

Place the old cartridge in the box. Refer to the
box for information about recycling used ink
cartridges.

Chapter 1 Removal and replacement

ENWW

Ink collection unit
1.

Open the left door.
Figure 1-2 Remove the ink collection unit (1 of 2)

Use the green hand-grip to pull the ink collection unit out of the product.
NOTE: When removing the ink collection unit, avoid making direct contact with the black cylinder to
prevent ink smear on skin or clothes. Keep the ink collection unit level to avoid spilling any waste ink.
Also, do not let the bottom of the ink collection unit touch or rest on the ribs on the left door, which can
damage them and might lead to media damage and jams.
Figure 1-3 Remove the ink collection unit (2 of 2)

ENWW

Removal and replacement procedures

Output bin
▲

Lift and unsnap the output bin tabs below the output flap, and then lift the output bin to remove it from
the product.
CAUTION:
bin.

Do not tilt the assembly too far back, as it will damage tabs at bottom seam of the output

Figure 1-4 Remove the output bin

Reinstallation tip

Insert the tabs on the bottom edge first, and then snap the top edge into place.

Output bin flap
1.

Remove the output bin. See Output bin on page 8.

Chapter 1 Removal and replacement

ENWW

Slightly open the output bin flap, flex the middle of the output bin flap, and then remove the flap by
pulling the right pin away from the product first.
Figure 1-5 Remove the output bin flap

Reinstallation tip

ENWW

Insert the left pin into the product first when reinstalling the flap.

Removal and replacement procedures

Document feeder roller (X585 models)
CAUTION: If you are replacing the roller, do not touch the surface of the replacement roller. Skin oils
deposited on the roller might cause paper pickup problems.
1.

Pull the latch (callout 1) to open the document feeder door.
Figure 1-6 Remove the document-feeder roller (1 of 3)

Release one tab, and then open the access cover (callout 1).
Figure 1-7 Remove the document-feeder roller (2 of 3)

Chapter 1 Removal and replacement

ENWW

Slide the roller assembly left, and then lift it up and out of the product.
Figure 1-8 Remove the document-feeder roller (3 of 3)

Reinstall the document-feeder roller
The roller assembly is keyed. When reinstalling the roller assembly, position the hex-shaped fitting on the
shaft toward the rear of the product.
Figure 1-9 Reinstall the document-feeder roller

IMPORTANT: When the roller is reinstalled, the access door must be fully closed. When you close the door,
you should hear two audible clicks. If, after replacing the roller document feeder, a document feeder jam
message appears on the control panel display, make sure that the access door is fully closed.

ENWW

Removal and replacement procedures

Document feeder separation pad spring (X585 models)
CAUTION: Do not touch the surface of the separation pad. Skin oils deposited on the pad might cause paper
pickup problems.
1.

Pull the latch (callout 1) to open the document feeder door.
Figure 1-10 Remove the document-feeder separation pad spring (1 of 3)

Release one tab (callout 1) to open the separation pad assembly.
Figure 1-11 Remove the document-feeder separation pad spring (2 of 3)

1
NOTE:

The separation pad assembly is spring-loaded and partially rises when the tab is released.

Chapter 1 Removal and replacement

ENWW

Lift the separation pad assembly up and away from the product, and then remove the spring (callout 1).
Figure 1-12 Remove the document feeder separation pad spring (3 of 3)

ENWW

Removal and replacement procedures

Document feeder white backing (X585 models)
1.

Open the document feeder.
Figure 1-13 Remove the document feeder white backing (1 of 3)

Carefully remove the white backing.
Figure 1-14 Remove the document feeder white backing (2 of 3)

Chapter 1 Removal and replacement

ENWW

Remove any rubber stoppers that might still be attached to the document feeder.
Figure 1-15 Remove the document feeder white backing (3 of 3)

Install a replacement document feeder white backing
1.

Position the replacement white backing on the scanner glass. Carefully remove the protective backing
from the rubber stoppers.
CAUTION:

Do not touch the exposed adhesive.

Figure 1-16 Install a replacement document feeder white backing (1 of 6)

ENWW

Removal and replacement procedures

Make sure that the arrow on the replacement white backing is positioned in the upper-left corner of the
scanner glass.
Figure 1-17 Install a replacement document feeder white backing (2 of 6)

Completely close the document feeder.
Figure 1-18 Install a replacement document feeder white backing (3 of 6)

Chapter 1 Removal and replacement

ENWW

Firmly push down on the four corners of the document feeder to adhere the white backing to the
document feeder.
Figure 1-19 Install a replacement document feeder white backing (4 of 6)

Carefully open the document feeder.
Figure 1-20 Install a replacement document feeder white backing (5 of 6)

ENWW

Removal and replacement procedures

Firmly press on the white backing over the areas shown below to make sure that the rubber stoppers
are completely adhered to the document feeder.
Figure 1-21 Install a replacement document feeder white backing (6 of 6)

Chapter 1 Removal and replacement

ENWW

Background selector (X585 Flow models only)
1.

Pull the latch (callout 1) to open the document feeder door.
Figure 1-22 Remove the background selector (1 of 4)

Lift the input tray up.
Figure 1-23 Remove the background selector (2 of 4)

ENWW

Removal and replacement procedures

Release two tabs (callout 1) on the selector.
Figure 1-24 Remove the background selector (3 of 4)

Slide the background selector away from the product to remove it.
Figure 1-25 Remove the background selector (4 of 4)

Chapter 1 Removal and replacement

ENWW

Reinstall the background selector
Push in on the background selector until the tabs snap into place.
NOTE: If jams occur after the assembly is installed, make sure that the assembly is fully seated.
Figure 1-26 Reinstall the background selector

Control panel (X555 models)
1.

Tilt the control panel away from the product.
Figure 1-27 Remove the control panel — X555 models (1 of 4)

ENWW

Removal and replacement procedures

Remove the access cover behind the control panel.
Figure 1-28 Remove the control panel — X555 models (2 of 4)

Turn the lock lever counterclockwise to release it.
Figure 1-29 Remove the control panel — X555 models (3 of 4)

Chapter 1 Removal and replacement

ENWW

Lift the left end of the control panel up, and then disconnect three connectors (callout 1) and the ground
wire (callout 2).
Figure 1-30 Remove the control panel — X555 models (4 of 4)

1
2

Control panel (X585 models)
1.

Tilt the control panel up, and then open and remove the access cover.
Figure 1-31 Remove the control panel — X585 models (1 of 4)

ENWW

Removal and replacement procedures

Disconnect two cables (callout 1).
NOTE: Flow models have a third cable, a flat, flexible cable (FFC) for the keyboard. You do not need to
detach this FFC.
Figure 1-32 Remove the control panel — X585 models (2 of 4)

Remove the thumbscrew (callout 1).
Figure 1-33 Remove the control panel — X585 models (3 of 4)

Chapter 1 Removal and replacement

ENWW

Slide the control panel to the left, and then carefully pull it away from the product to avoid damaging
the cables.
Figure 1-34 Remove the control panel — X585 models (4 of 4)

1
2

Remove the control panel keyboard (X585 Flow models only)
1.

Remove the control panel. See Control panel (X585 models) on page 23.

Disconnect the keyboard FFC (callout 1).
Figure 1-35 Remove the control panel keyboard — X585 Flow models (1 of 2)

ENWW

Removal and replacement procedures

Extend the keyboard, turn the control panel assembly over, and release two tabs (callout 1) to remove
the keyboard.
Figure 1-36 Remove the control panel keyboard — X585 Flow models (2 of 2)

Chapter 1 Removal and replacement

ENWW

CSR-B parts
CSR-B parts require tools during installation.
Formatter PCA
1.

Remove the output bin. See Output bin on page 8.

At the front of the product, disconnect the thumbscrew (callout 1), and then remove the formatter
cover from the product by lifting upward on it.
Figure 1-37 Remove the formatter PCA (1 of 3)

On the back of the product, disconnect two thumbscrews (callout 1).
Figure 1-38 Remove the formatter PCA (2 of 3)

ENWW

Removal and replacement procedures

At the front of the product, grab the formatter handle and pull the formatter out of the product.
Figure 1-39 Remove the formatter PCA (3 of 3)

Fax PCA (X585 fax models only)
1.

Remove the formatter. See Formatter PCA on page 27.

On the formatter, remove one screw (callout 1) from the black fax card bracket, and then remove the
bracket.
Figure 1-40 Remove the fax PCA (1 of 2)

Chapter 1 Removal and replacement

ENWW

Pull the fax PCA away from the formatter to disconnect the connector to the formatter.
Figure 1-41 Remove the fax PCA (2 of 2)

Solid state drive (SSD) (X555dn models only)
1.

Remove the formatter. See Formatter PCA on page 27.

Locate the drive on the formatter, and then turn the lock tab (callout 1) counterclockwise.
Figure 1-42 Remove the SSD (1 of 2)

ENWW

Removal and replacement procedures

Pull the lock tab out of the formatter, and then pull the SSD (callout 1) in the direction indicated to
disconnect it from the formatter.
NOTE: After replacing the SSD, you must reinstall the firmware. See Reinstall the product firmware
on page 31.
Figure 1-43 Remove the SSD (2 of 2)

Hard disk drive (HDD) (X555xh and all X585 models)
1.

Remove the formatter. See Formatter PCA on page 27.

Locate the drive on the formatter, pull the latch tab (callout 1) toward the hard drive, and then move the
drive in the direction indicated to remove it from the formatter.
NOTE: After replacing the HDD, you must reinstall the firmware. See Reinstall the product firmware
on page 31.
Figure 1-44 Remove the HDD

Chapter 1 Removal and replacement

ENWW

Reinstall the product firmware
NOTE: If you are installing a replacement HDD or SSM, use this procedure to install the product firmware on
the replacement drive.
If you are removing the HDD or SSM so that it can be installed on a replacement formatter, you can skip this
procedure.
1.

Locate the product support Web site.
●

In the US:
◦

●

Go to www.hp.com/support/ojcolorX555 or www.hp.com/support/ojcolorMFPX585.

Outside the US:
a.

Go to www.hp.com/support.

Select your country/region.

Select Drivers & Downloads.

Enter the product name, and then click Go.

Select your product model.

Select Cross operating system (BIOS, Firmware, Diagnostics, etc.).

Locate the firmware download, and then select Download.

Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file has
a .bdl extension.

Insert the USB flash drive into the USB port on the product control panel, and then turn the product
power on.

The following message displays on the control panel: Error: 99.09.63 Incorrect Disk. Touch the OK
button to continue.

Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow
button to scroll to 3 Administrator. Touch the OK button to select it.

Touch the down arrow

button to scroll to 6 Manage Disk. Touch the OK button to select it

Touch the down arrow

button to scroll to + 6 Boot Device. Touch the OK button to select it.

10. Touch the down arrow

button to scroll to 2 Erase / Unlock. Touch the OK button to select it

11. The message Proceed with Requested Action displays. Touch the OK button to select it.
12. Touch the back

ENWW

button to return to the Pre-Boot menu home screen.

13. Touch the down arrow

button to scroll to 3 Administrator. Touch the OK button to select it.

14. Touch the down arrow

button to scroll to 1 Download. Touch the OK button to select it.

15. Touch the down arrow

button to scroll to 3 USB Thumbdrive. Touch the OK button to select it.

Removal and replacement procedures

16. Touch the down arrow button to scroll to the firmware upgrade file that you downloaded in step 4.
Touch the OK button to select it.
NOTE:

If no .bdl files are listed, try saving the file to a different USB flash drive.

17. Wait while the file transfers. When the transfer is complete, the message Complete displays on the
screen.
18. Turn the product off, remove the USB flash drive, and then turn the product on. Wait for several minutes
while the product initializes.

Chapter 1 Removal and replacement

ENWW

Covers
Rear cover
1.

Remove the following components.
●

Output bin. See Output bin on page 8.

Remove one screw (callout 1) and one thumbscrew (callout 2).
Figure 1-45 Remove the rear cover (1 of 2)

2
1

Pull the cover to the right and remove it.
Figure 1-46 Remove the rear cover (2 of 2)

Left door
1.

ENWW

Lower the left door.

Removal and replacement procedures

Figure 1-47 Remove left door (1 of 5)

Remove the ink collection unit.
Figure 1-48 Remove the left door (2 of 5)

Chapter 1 Removal and replacement

ENWW

Unhook each restraining strap by twisting the bottom end of the strap away from the door.
Figure 1-49 Remove the left door (3 of 5)

At the rear door hinge, the door is held in place by a retractable post. Insert a flat-blade screw driver
between the door hinge and the chassis to push the post (callout 1) toward the product rear, and then
pull that corner of the left door away from the product.
Figure 1-50 Remove the left door (4 of 5)

ENWW

Removal and replacement procedures

With the left end of the door free, remove the door.
Figure 1-51 Remove the left door (5 of 5)

Left rear cover
1.

Remove the following components.
●

Ink collection unit. See Ink collection unit on page 7.

●

Left door. See Left door on page 33.

●

X555 models only: top cap. See Top cover cap (X555 models only) on page 40.

Remove two screws (callout 1).
Figure 1-52 Remove the left rear cover (1 of 2)

Chapter 1 Removal and replacement

ENWW

Remove the cover by sliding the cover up 10 mm (0.4 in), and then rotating the cover away from the
product.
Figure 1-53 Remove the left rear cover (2 of 2)

NOTE: This cover can be very difficult to remove. You can use a flat-blade screwdriver to pry the
bottom edge of the cover away from the chassis.

Left front cover
1.

Remove the following components:
●

Left door. See Left door on page 33.

●

X555 models only: top cap. See Top cover cap (X555 models only) on page 40.

Remove one screw (callout 1).
Figure 1-54 Remove the left front cover (1 of 2)

ENWW

Removal and replacement procedures

Use a screwdriver to depress the tab (callout 1), and then remove the cover by sliding the it up 10 mm
(0.4 in), and then rotating the cover away from the product.
Figure 1-55 Remove the left front cover (2 of 2)

Top cover
1.

Remove the following components.
●

Rear cover. See Rear cover on page 33.

●

Left door. See Left door on page 33.

●

Left rear cover. See Left rear cover on page 36.

●

Left front cover. See Left front cover on page 37.

●

Output bin flap. See Output bin flap on page 8.

●

Control panel and control panel support. See Control panel (X585 models) on page 23.

●

Scanner assembly. See Scanner assembly (X585 models only) on page 52.

Chapter 1 Removal and replacement

ENWW

Disconnect the control panel cable connectors (callout 1) from the main PCA.
Figure 1-56 Remove the top cover (1 of 4)

On the left side of the product, remove two screws (callout 1).
Figure 1-57 Remove the top cover (2 of 4)

ENWW

Removal and replacement procedures

Unthread the cables through the channel in the top cover.
NOTE: Unthread the cable with the 12-pin connector first, and then unthread the USB cable. Reverse
the procedure when reinstalling the cover. To pass the 12-pin connector through the top cover cable
channel, turn the connector sideways, parallel to the cable, and then pull it through the channel.
Figure 1-58 Remove the top cover (3 of 4)

X555 models: Lift the top cover to remove it.
X585 models: On the top cover, lift the left side part of the cover up and then slide the cover over the
scanner assembly support.
Figure 1-59 Remove the top cover (4 of 4)

Top cover cap (X555 models only)
1.

Open the left door.

Chapter 1 Removal and replacement

ENWW

Figure 1-60 Remove the top cover cap (1 of 2)

Use a small, flat-blade screwdriver to loosen the top cover cap at three tab points (callout 1), and then
pull the cap from the product chassis.
Figure 1-61 Remove the top cover cap (2 of 2)

Front cover
1.

ENWW

Remove the following components:
●

Scanner assembly. See Scanner assembly (X585 models only) on page 52.

●

Top cover. See Top cover on page 38.

Removal and replacement procedures

Remove one screw (callout 1).
Figure 1-62 Remove the front cover (1 of 2)

Remove the front cover.
NOTE: When removing the front cover, be aware that the power button (callout 1) has a cover that can
come loose when the front cover is removed.
Figure 1-63 Remove the front cover (2 of 2)

Right cover
1.

Remove the following components:
●

Scanner assembly. See Scanner assembly (X585 models only) on page 52.

●

Top cover. See Top cover on page 38.

Chapter 1 Removal and replacement

ENWW

●

Front cover. See Front cover on page 41.

●

Rear cover. See Rear cover on page 33.

Remove three screws (callout 1).
Figure 1-64 Remove the right cover (1 of 2)

Remove the right cover from the product.
Figure 1-65 Remove the right cover (2 of 2)

ENWW

Removal and replacement procedures

Main assemblies
Document feeder mylar strip (X585 models)
1.

Pull the latch (callout 1) to open the document feeder door.
Figure 1-66 Remove the document feeder mylar strip (1 of 4)

Locate the mylar strip.
Figure 1-67 Remove the document feeder mylar strip (2 of 4)

Chapter 1 Removal and replacement

ENWW

Carefully remove the mylar strip.
Figure 1-68 Remove the document feeder mylar strip (3 of 4)

Use your finger to remove any adhesive that remains after removing the mylar strip.
Figure 1-69 Remove the document feeder mylar strip (4 of 4)

Install a replacement document feeder mylar strip
Use the following guidelines when you install the replacement mylar strip:

ENWW

Skin oils on the mylar strip can cause paper pickup problems. Wash your hands before handling the
replacement mylar strip.

When handling the replacement mylar strip, do not touch the adhesive portion of the strip.

Removal and replacement procedures

Position the replacement mylar strip as shown, with the rounded corners on the strip facing the
document tray.
NOTE:

Make sure that the adhesive side of the guide is face down.

Figure 1-70 Install a replacement document feeder mylar strip (1 of 2)

Press down firmly on the strip to adhere it to the product.
Figure 1-71 Install a replacement document feeder mylar strip (2 of 2)

Document feeder assembly (X585 models only)
1.

At the back of the scanner assembly, use a Torx T10 screwdriver to remove two screws (callout 1) from
the scanner assembly back cover, and then pull the bottom of the cover away from the product to
remove the cover.

Chapter 1 Removal and replacement

ENWW

Figure 1-72 Remove the document feeder (1 of 6)

Reinstallation tip
cover in place.
2.

Line up the tabs on the bottom of the cover first, and then snap the rest of the

At the base of the document feeder hinges, use a Phillips screwdriver to remove two screws (callout 1).
Figure 1-73 Remove the document feeder (2 of 6)

ENWW

Removal and replacement procedures

Remove a cable clip screw (callout 1), two connectors (callout 2) on the scanner control board (SCB),
remove the ground wire screw (callout 3), and then remove one more screw (callout 4).
Figure 1-74 Remove the document feeder (3 of 6)

1
4
3
2
4.

Remove one screw (callout 1), and then pull the SCB partially out of the product.
X585 Flow models only: Disconnect the flat flexible cable (callout 2).
Figure 1-75 Remove the document feeder (4 of 6)

Chapter 1 Removal and replacement

ENWW

X585 Flow models only: Unclip and remove the lower FFC ferrite (callout 1) from the assembly. This will
make it easier to install the document feeder.
Figure 1-76 Remove the document feeder (5 of 6)

1
6.

Open the document feeder lid and tilt the assembly toward the back of the product as far as possible,
and then lift the document feeder up to remove it.
Figure 1-77 Remove the document feeder (6 of 6)

2
NOTE: If the document feeder is not tipped back as far as possible, it is difficult to remove.

Scanner control board (SCB) (X585 models only)
1.

ENWW

Removal and replacement procedures

Figure 1-78 Remove the SCB (1 of 6)

Reinstallation tip
cover in place.
2.

Line up the tabs on the bottom of the cover first, and then snap the rest of the

1
4
3
2

Chapter 1 Removal and replacement

ENWW

Remove one screw (callout 1), disconnect one connector (callout 2), and then pull the SCB partially out
of the product.
X585 Flow models only: Disconnect the flat flexible cable (callout 3).
Figure 1-80 Remove the SCB (3 of 6)

X585 Flow models only: Unclip and remove the lower FFC ferrite (callout 1) from the assembly. This will
make it easier to install the FFC.
NOTE: Unclip the ferrite by pulling it forward and rotating the back clips out first, then lift it up and
out.
Figure 1-81 Remove the SCB (4 of 6)

ENWW

Removal and replacement procedures

Disconnect two connectors (callout 1) and one FFC (callout 2).
Figure 1-82 Remove the SCB (5 of 6)

Pull the SCB away from the product to remove it.
Figure 1-83 Remove the SCB (6 of 6)

Scanner assembly (X585 models only)
1.

Remove the following components:
●

Output bin. See Output bin on page 8.

●

Document feeder. See Document feeder assembly (X585 models only) on page 46.

●

SCB. See Scanner control board (SCB) (X585 models only) on page 49.

Chapter 1 Removal and replacement

ENWW

●

Rear cover. See Rear cover on page 33.

●

Control panel. See Control panel (X585 models) on page 23.

Use a flat-blade screwdriver to remove the scanner base cover.
NOTE: This panel can be difficult to remove and might require some force to release it from the
scanner assembly. Reinstalling also requires some force to snap the cover in place.
Figure 1-84 Remove the scanner (1 of 7)

On the left side of the product, remove two screws (callout 1).
NOTE: The rear screw has a rubber plug over it. Use a flat-blade screwdriver to remove the plug to
access the screw.
Figure 1-85 Remove the scanner (2 of 7)

ENWW

Removal and replacement procedures

At the front of the product, inside the control panel support, remove two screws (callout 1), and then
pull the support away from the front of the unit.
Figure 1-86 Remove the scanner (3 of 7)

In the space where the control panel support was installed, remove one screw (callout 1).
Figure 1-87 Remove the scanner (4 of 7)

Chapter 1 Removal and replacement

ENWW

Unthread the two scanner cables.
Figure 1-88 Remove the scanner (5 of 7)

Move the scanner assembly toward the left side of the product.
Figure 1-89 Remove the scanner (6 of 7)

ENWW

Removal and replacement procedures

Lift the assembly to remove it.
Figure 1-90 Remove the scanner (7 of 7)

Power supply
CAUTION: Make sure that the power cable is disconnected from the product.
1.

Remove the following components.
●

Output bin. See Output bin on page 8.

●

Rear cover. See Rear cover on page 33.

Disconnect one connector (callout 1), and remove one screw (callout 2).
Figure 1-91 Remove the power supply (1 of 3)

Chapter 1 Removal and replacement

ENWW

On the right side of the product, remove two screws (callout 1). Using a magnetic Torx T10 screwdriver
can be helpful when removing these screws.
Figure 1-92 Remove the power supply (2 of 3)

Slide the power supply out of the back side of the product.
Figure 1-93 Remove the power supply (3 of 3)

Print mechanism kits
Acclimation
Cold temperatures can affect the print mechanism
The print mechanism kit will not operate properly below 5° C (41° F). The product control panel will display an
error message.

ENWW

Removal and replacement procedures

Cold temperatures during kit storage or transportation might require extra time before installation to allow
the kit and ink cartridges to adjust to a warmer temperature (acclimation). Exposure to extended periods of
heat usually requires a minimal amount of acclimation time.
Exposure to extended periods of cold can cause condensation (moisture) to form on the parts when moved
into warmer areas. Condensation indicates the need for an acclimation period until the condensation
disappears. Exposure to extended cold (below 0° C (32° F)) can cause the ink inside the kit to freeze. The kit
and ink cartridges were designed to be exposed to freezing temperatures without being damaged. However,
if the ink is frozen and cannot flow properly during installation or during printing, errors might be reported on
the control panel or print quality might be poor, or possible damage will occur.
CAUTION: When unsure if the kit and ink cartridges need to be acclimated, always proceed as if they do
need to be acclimated. Acclimation will not damage these kits, but the failure to acclimate them can cause
errors or print quality issues, or possible damage can occur.
Acclimation process
1.

Unpack the kit.

Open the doors or remove the covers, and pull out the input tray.

Leave the kit in the repair area until there is no visible condensation before proceeding with installation.

The print mechanism kit might need 2 to 4 hours to thaw depending on how frozen the shipping fluid is. The
shipping fluid is contained in the printbar, which is inside the print mechanism kit assembly.
The product might display error codes if there is an attempt to install a kit that is not acclimated completely.
Ink cartridge acclimation
Unpack the ink cartridges. It is important to remove the ink cartridges from their packaging and to separate
them to speed the acclimation process. The packaging will act as an insulation barrier and prevent frozen ink
from thawing quickly.
The ink cartridges might need 2 to 4 hours to thaw, depending on how frozen the ink is.
Move the ink cartridges into a warmer area and keep them separated to accelerate the thawing process.
Do not install ink cartridges that show visible condensation on the outside walls.
CAUTION: Check each ink cartridge’s electrical connection (gold colored contacts) for condensation before
installing them. Remove condensation by carefully blotting the electrical connections with a lint-free cloth.
To prevent damage, do not wipe or drag the cloth across the connections.
Installation notes
Keep the packaging
Do not destroy the box in which the new mechanism kit was shipped. You will use the box to return the
defective mechanism.
Necessary tools
This process requires the following tools:

Chapter 1 Removal and replacement

ENWW

●

Magnetized T10 Torx screwdriver

●

Magnetized Phillips no. 2 screwdriver

●

Small flat-blade screwdriver

Avoid cartridge issues
If the customer has activated the anti-theft feature on the ink cartridges, those cartridges must be installed
into the new mechanism after the initial purge and calibration – which uses the startup cartridges – but
before 15 pages are printed on the new mechanism.
Use the correct formatter
Do not power on the new mechanism with any formatter other than the formatter from the old mechanism.
Using another formatter will cause data loss and require another mechanism kit replacement.
Install the print mechanism kit (X555 models)
1.

Remove the new mechanism kit from the box by lifting it out by the bag around it.

Remove all the blue shipping tape, and be sure to remove the cartridge shipping restraint in the ink
cartridge cavity.
NOTE: The shipping tape and restraint are reusable. Use the shipping tape and shipping restraint from
the new mechanism to prepare the old mechanism for shipping.

Install the startup cartridges included with the kit and load paper into Tray 2.

Turn off the old unit, and then disconnect the power cord and either the USB cable or the network cable.

From the old unit, remove the cartridges, and then insert the shipping cartridge restraint from the new
print mechanism into the old unit.
NOTE: You can re-use the old cartridges in the future but must use the startup cartridges sent with
the new kit for the setup initialization and calibration.

From the right side of the old product, remove the output bin. See Output bin on page 8.

From the rear of the old product, remove the rear cover. See Rear cover on page 33.
NOTE: In order to retain the model number, serial number, and regulatory information, the new kit
will contain a rear cover, but the rear cover from the failed unit needs to be moved to the new kit.

Remove the control panel. See Control panel (X555 models) on page 21.

Reverse the removal procedures above to attach the control panel to the new kit. Do not reinstall the
output bin or rear cover at this time.

10. From the front of the old product, loosen the thumbscrew on the formatter cover. Pull the cover
straight up to remove it.
11. From the rear of the old product, loosen the remaining thumbscrew on the formatter assembly. Use the
handle on the front of the product to pull the formatter assembly out of the product.
12. Reverse the removal procedures to reinstall the formatter assembly in the new kit.
NOTE: Do not power on the new mechanism with any formatter other than the formatter from the old
unit. Using another formatter will cause data loss and require another product kit replacement.

ENWW

Removal and replacement procedures

13. From the rear of the old product, disconnect the power supply connector and remove one screw from
the power supply. See Power supply on page 56.
14. From the right side of the product, remove two screws (use a magnetized T10 Torx screwdriver), and
pull the power supply straight out from the rear of the product.
15. Reverse the removal procedures to reinstall the power supply into the new unit.
NOTE: The new print mechanism includes a new power supply cable. Use this cable with the new print
mechanism, and return the old power supply cable with the defective unit.
16. Reinstall the formatter cover, rear cover, and output bin.
Reinstallation tip Reinstall the rear cover by inserting the right side tabs into the rear left cover, and
then snapping the remaining clips in place, moving to the left.
17. Reconnect the USB cable or the network cable, and then reconnect the power cord.
18. Turn on the product, and then allow it to initialize and calibrate. These processes will take
approximately 26 minutes. Make sure that Tray 2 contains paper.
NOTE:

While the product is initializing, re-tape and box up the defective mechanism to be returned.

Install the print mechanism kit (X585 models)
1.

Remove the new mechanism kit from the box by lifting it out by the bag around it.

Install the startup cartridges included with the kit and load paper into Tray 2.

Turn off the old unit, and then disconnect the power cord and either the USB cable or the network cable.

From the right side of the old product, remove the output bin. See Output bin on page 8.

From the rear of the product, remove the rear cover. See Rear cover on page 33.
NOTE: In order to retain the model number, serial number, and regulatory information, the new mech
kit will contain a rear cover, but the rear cover from the failed unit needs to be moved to the new kit.

Remove the control panel. See Control panel (X585 models) on page 23.
NOTE: On models with the work flow keyboard, pull the keyboard out partly to provide more room to
remove the thumbscrew.

Chapter 1 Removal and replacement

ENWW

From the front of the product, remove the two T10 Torx screws that secure the control panel support,
and then slide the support toward the front of the product to remove it.
NOTE: Hewlett-Packard recommends using a magnetic Torx driver to remove the control panel
support screws.

10. From the front of the product, remove the integrated scanner assembly retention screw. See Scanner
assembly (X585 models only) on page 52.
11. At the rear of the product, remove the two screws from the scanner assembly rear cover. Pull the
bottom of the cover away from the product to remove the rear scanner cover and chimney cover
assembly.
Reinstallation tip

Align the lower retention hooks on the cover, and then snap the cover into place.

12. From the right side of the product, at the bottom of the scanner assembly, use a flat-blade screwdriver
to remove the scanner bottom cover. See Scanner assembly (X585 models only) on page 52.
NOTE: Removing the cover requires a significant amount of force.
13. At the rear of the product, remove the power cable (the red and black cable) and the IPASS cable (the
red cables inside a black sheath).
●

On the power cable, depress the connector lock and lift the connector to unhook it. Remove the
cable from the cable stay. Pull the cable down through the channel.

●

On the IPASS cable, depress the connector lock to un-hook it. Pull the cable down through the
channel keeping the front of the connector facing the rear of the product to make it easier to pull
through the channel.

14. From the left side of the product, remove the two screws from the scanner.
NOTE: The rear screw has a rubber cover over it. Use a small flat-blade screwdriver to remove the
plug and gain access to the screw.
15. From the front of the product, slide the document feeder/scanner assembly toward the left side, and
then lift it to remove it.
16. The document feeder/scanner assembly now can be installed on the new kit. From the front of the new
kit, first align the cut out in the front of the assembly sheet metal with the control panel cable channel,
and then slide the assembly toward the right side to lock it into place.
17. Reverse the removal procedures above to attach the document feeder/scanner assembly and control
panel to the new kit. Do not reinstall the output bin, scanner bottom cover, or rear cover at this time.
18. From the front of the product, loosen the thumbscrew on the formatter cover. Pull the cover straight up
to remove it.
19. From the rear of the product, loosen the remaining thumbscrew on the formatter assembly. Use the
handle on the front of the product to pull the formatter assembly out of the product.
20. Reverse the removal procedures to reinstall the formatter assembly in the new kit.
NOTE: Do not power on the new mechanism with any formatter other than the formatter from the old
unit. Using another formatter will cause data loss and require another mechanism kit replacement.

ENWW

Removal and replacement procedures

21. From the rear of the product, disconnect the power supply connector and remove one screw from the
power supply. See Power supply on page 56.
22. From the right side of the product, remove two screws (use a magnetized T10 Torx screwdriver), and
pull the power supply straight out from the rear of the old product.
23. Reverse the removal procedures to reinstall the power supply into the new unit.
NOTE: The new print mechanism includes a new power supply cable. Use this cable with the new print
mechanism, and return the old power supply cable with the defective unit.
24. Reinstall the formatter cover, the scanner base cover, the rear cover, and the output bin.
Reinstallation tip Reinstall the rear cover starting on the right side and snapping in the retaining clips
moving to the left.
25. Reconnect the USB cable or the network cable, and then reconnect the power cord.
26. Turn on the product, and then allow it to initialize and calibrate. These processes will take
approximately 26 minutes. Make sure that Tray 2 contains paper.
NOTE:

While the product is initializing, re-tape and box up the defective mechanism to be returned.

Chapter 1 Removal and replacement

ENWW

Parts and diagrams

NOTE: In this chapter, part numbers are listed only for available replaceable parts.

ENWW

●

Order parts by authorized service providers

●

How to use the parts lists and diagrams

●

Assembly locations—X555 models

●

Assembly locations—X585 models

●

Covers, control panels, and doors—X555 models

●

Covers, control panels, and doors—X585 models

●

Internal assemblies—all models

●

Scanner/document feeder assembly—X585 models

●

Alphabetical parts list

●

Numerical parts list

Order parts by authorized service providers
Order replacement parts
Table 2-1 Order parts, accessories, and supplies
Order supplies

www.hp.com//go/suresupply.

Order genuine HP parts or accessories

www.hp.com/buy/parts

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access, in a supported Web browser on your computer, enter the product IP
address or host name in the address/URL field. The EWS contains a link to the
HP SureSupply Web site, which provides options for purchasing Original
HP supplies.

Related documentation and software
Table 2-2 Related documentation and software
Item

Description

Part number

HP Officejet Enterprise Color X555 User Guide

Product user guide

C2S11-90904

HP Officejet Enterprise Color MFP X585 User Guide

B5L04-90904

HP Officejet Enterprise Color X555 and MFP X585 Repair Manual

English repair manual (this
manual)

HP Officejet Enterprise Color X555 and MFP X585
Troubleshooting Manual

English troubleshooting
manual

Supplies part numbers
The following supplies are available for the product.
Table 2-3 Supplies part numbers

Item

Part number

Product number

Cartridge number

Type/size

Ink cartridges

D8J10-67901

D8J10A

HP 980A

Standard-capacity black
ink cartridge with HP
Officejet pigment ink

D8J07-67901

D8J07A

HP 980A

Standard-capacity cyan
ink cartridge with HP
Officejet pigment ink

D8J09-67901

D8J09A

HP 980A

Standard-capacity yellow
ink cartridge with HP
Officejet pigment ink

D8J08-67901

D8J08A

HP 980A

Standard-capacity
magenta ink cartridge
with HP Officejet pigment
ink

Chapter 2 Parts and diagrams

ENWW

Table 2-3 Supplies part numbers (continued)
Item

Part number

Product number

Cartridge number

Type/size

Ink collection unit

B5L04-67906

B5L09A

HP Officejet Enterprise ink
collection unit and duplex
module

Document feeder
roller maintenance
kit

L2725-60002

L2718A

Replacement rollers for
X585 document feeder

(X585 models)

NOTE: For information about the yield for the cartridges, see www.hp.com/go/pageyield. Actual yield
depends on specific use.
Some ink cartridges might not be available in all countries/regions.
The following accessories are available for the product.
Table 2-4 Product accessories
Item

Part number

Product number

Description

Paper-handling
accessory

B5L04-67923

B5L07A

HP Officejet Enterprise 500-sheet feeder and paper
tray assembly (optional Tray 3)

Paper tray cassette

B5L04-67924

Product cabinet and
stand

B5L04-67925

B5L08A

HP Officejet Enterprise printer cabinet and stand

Network accessory

J8029-61001

J8029A

HP NFC/Wireless Direct Accessory

Fax accessory (X585
models only)

A2W77-67910

CC487A

HP MFP Analog Fax Accessory 500

Wireless print server

J8026-61001

J8026A

USB wireless print server

USB cable

8121-0868

HP Officejet Enterprise 500-sheet paper tray cassette
(optional Tray 3)

2-meter A-to-B cable

Customer self-repair parts
The following customer self-repair parts are available for the product.
Each kit includes parts and installation instructions. The customer self repair (CSR) level indicates the
expected difficulty the customer will experience when replacing this part:
●

A: Easy

●

B: More difficult

Table 2-5 Customer self-repair parts

ENWW

Item

Description

CSR level

Part number

Tray 2 cassette

500-sheet paper tray

B5L04-67911

Order parts by authorized service providers

Table 2-5 Customer self-repair parts (continued)

Item

Description

CSR level

Part number

Ink collection unit

Waste ink collection unit and duplex module

B5L04-67906

Output bin

Face-down output bin assembly

B5L04-67914

Eject assembly flap

Output bin flap

B5L04-67913

Control panel assembly—X555
models

Control panel assembly—X555 models

5851-5950

Control panel assembly—X585
models

Control panel assembly—X585 models

5851-5952

Control panel keyboard
assembly, US English—X585
Flow models

Keyboard assembly for US English markets

5851-5380

Control panel keyboard
assembly, UK English—X585
Flow models

Keyboard assembly for UK English markets

5851-5008

Control panel keyboard overlay
kits—X585 Flow models

Keyboard overlay for the following languages: FR, IT, RU,
DE, ES

5851-6019

Keyboard overlay for the following languages: FR-CN, ESLA, ES

5851-6020

Keyboard overlay for the following languages: FR-SW,
DE-SW, DA

5851-6021

Keyboard overlay for the following languages: ZHTW,
ZHCN

5851-6022

Keyboard overlay for the following languages: ES, PT

5851-6023

Keyboard overlay for the following languages: JA-KG, JAKT

5851-6024

Foam reflector—X585 models

Document feeder foam reflector

5851-6084

Document feeder maintenance
kit—X585 models

Feed rollers for document feeder

L2725-60002

Document feeder separation
pad spring kit—X585 models

Separation pad spring for document feeder

5851-4879

e-Duplex selector assembly—
X585 Flow models only

Selector for X585 Flow models

5851-5022

Formatter PCA—X555 models

Formatter PCA for X555 models

C2S11-67904

Formatter PCA, China only—
X555 models

Formatter PCA for X555 models, China only

C2S11-67905

Formatter PCA—X585 models

Formatter PCA for X585 models

B5L04-67908

Formatter PCA, China only—
X585 models

Formatter PCA for X585 models, China only

B5L04-67907

Fax PCA—X585 models

HP LaserJet MFP Analog Fax Accessory 500

A2W77-67910

Solid state memory (SSM)—
X555 models

SSM drive

C2S11-67901

Hard disk drive

Hard disk drive assembly

B5L04-67909

Chapter 2 Parts and diagrams

ENWW

Table 2-5 Customer self-repair parts (continued)

ENWW

Item

Description

CSR level

Part number

Formatter access cover

B5L04-67926

Left door assembly

Left door/Tray 1 assembly

B5L04-67916

Left door strap, front

Left door front strap

CN598-67002

Left door strap, rear

Left door rear strap

CN598-67003

HIP cover—X555 models

Cover for X555 hardware integration pocket

C2S11-40005

HIP cover—X585 models

Cover for X585 hardware integration pocket

5851-5361

Control panel access cover—
X555 models

Access cover for X555 control panel

CZ255-40004

Control panel access cover—
X585 models

Access cover for X585 control panel

5042-9118

Control panel USB cover—
X585 models

USB port cover for X585 control panel

5851-5360

Order parts by authorized service providers

How to use the parts lists and diagrams
The figures in this chapter show the major subassemblies in the product and their component parts. A parts
list table follows each exploded view assembly diagram. Each table lists the item number, the associated
part number, and the description of each part. If a part is not listed in the table, then it is not a field
replacement unit (FRU).
NOTE: In this manual, the abbreviation “PCA” stands for “printed circuit-board assembly.” Components
described as a PCA might consist of a single circuit board or a circuit board plus other parts, such as cables
and sensors.

Chapter 2 Parts and diagrams

ENWW

Assembly locations—X555 models
Figure 2-1 Assembly locations—X555 models

3 4

15
14

7
12

ENWW

11 10 9

Color touchscreen control panel

Hardware integration pocket (HIP)

Eject assembly flap

Output bin

Output bin extension

Left door (access for clearing jams)

Tray 1 (Multi-purpose tray)

USB host port accepts USB storage devices for Plug and Print

Ethernet port

USB 2.0 port accepts a USB cable from a computer (alternative to network and wireless connections)

Power connection

Tray 2 (main paper tray)

On/off button

Ink cartridge door

Walkup USB port

Assembly locations—X555 models

Assembly locations—X585 models
Figure 2-2 Assembly locations—X585 models

24
23
22
caps lock

shift

Z
@

S
X

alt

D
C

F
V

G
B

H
N

M
alt

;
.

‘

“

enter

shift

21
9
20
10

18 17 16 15 14 13 12 11

Document feeder cover (access for clearing jams)

Document feeder input tray

Document feeder input tray extension

Document feeder output bin

Output bin extension

Document feeder assembly

Scanner assembly

Walkup USB port

Left door (access for clearing jams)

Tray 1 (Multi-purpose tray)

Fax line port

USB host port accepts USB storage devices for Plug and Print

Foreign interface harness (FIH) port

Ethernet port

USB 2.0 port accepts a USB cable from a computer (alternative to network and wireless connections)

Power connection

Output bin

Eject assembly flap

Tray 2 (main paper tray)

On/off button

Chapter 2 Parts and diagrams

ENWW

Ink cartridge door

Keyboard (X585 Flow models only)

Hardware integration pocket (HIP)

Color touchscreen control panel

Assembly locations—X585 models

Covers, control panels, and doors—X555 models
Figure 2-3 Covers, control panels, and doors—X555 models
16

4
10

Chapter 2 Parts and diagrams

ENWW

Table 2-8 Covers, control panels, and doors—X555 models

ENWW

Ref

Description

Part number

Qty

Rear cover

B5L04-67915

Eject assembly flap

B5L04-67913

Output bin

B5L04-67914

Right cover

B5L04-67920

Front cover

B5L04-67919

Formatter access cover

B5L04-67926

Left door, tray 1 assembly

B5L04-67916

Strap, left door, front

CN598-67002

Strap, left door, rear

CN598-67003

Left rear cover

B5L04-67918

Left front cover

B5L04-67917

Top cover cap

C2S11-67903

Top cover

C2S11-67902

Control panel

5851-5950

Control panel access cover

CZ255-40004

HIP cover

C2S11-40005

Covers, control panels, and doors—X555 models

Covers, control panels, and doors—X585 models
Figure 2-4 Covers, control panels, and doors—X585 models
16
15
14
17

18
12

5
11

8
6

Chapter 2 Parts and diagrams

ENWW

Table 2-9 Covers, control panels, and doors—X585 models

ENWW

Ref

Description

Part number

Qty

Rear cover

B5L04-67915

Eject assembly flap

B5L04-67913

Output bin

B5L04-67914

Right cover

B5L04-67920

Front cover

B5L04-67919

Formatter access cover

B5L04-67926

Left door, tray 1 assembly

B5L04-67916

Strap, left door, front

CN598-67002

Strap, left door, rear

CN598-67003

Left rear cover

B5L04-67918

Left front cover

B5L04-67917

US English keyboard (flow models)

5851-5380

UK English keyboard (flow models)

5851-5008

Keyboard overlay (flow models)—FR, IT, RU, DE, ES

5851-6019

Keyboard overlay (flow models)—FR-CN, ES-LA, ES

5851-6020

Keyboard overlay (flow models)—FR-SW, DE-SW, DA

5851-6021

Keyboard overlay (flow models)—ZHTW, ZHCN

5851-6022

Keyboard overlay (flow models)—ES, PT

5851-6023

Keyboard overlay (flow models)—JA-KG, JA-KT

5851-6024

Control panel USB cover

5851-5360

HIP cover

5851-5361

Control panel access cover

5042-9118

Control panel assembly

5851-5952

Top cover

B5L04-67921

Covers, control panels, and doors—X585 models

Internal assemblies—all models
Figure 2-5 Internal assemblies
1
2

6
5
4

Chapter 2 Parts and diagrams

ENWW

Table 2-10 Internal assemblies

ENWW

Ref

Description

Part number

Qty

Single-fuction print mechanism kit (X555 models)

C2S11-69001

Multi-function print mechanism kit (X585 models)

B5L04-69001

Power supply, universal 110V and 220V

B5L04-67910

Tray 2 assembly

B5L04-67911

Formatter PCA assembly, X555 models

C2S11-67904

Formatter PCA assembly—China only, X555 models

C2S11-67905

Formatter PCA assembly, X585 models

B5L04-67908

Formatter PCA assembly—China only, X585 models

B5L04-67907

Hard disk drive assembly

B5L04-67909

Solid state drive (some X555 models only)

C2S11-67901

Fax PCA (some X585 models only)

A2W77-67910

Ink collection unit

B5L04-67906

Internal assemblies—all models

Figure 2-6 Internal assemblies—print mechanism kit
1

Chapter 2 Parts and diagrams

ENWW

Table 2-11 Internal assemblies—print mechanism kit

ENWW

Ref

Description

Part number

Qty

Single function print mechanism kit

C2S11-69001

Multifunction print mechanism kit

B5L04-69001

Tray 2 assembly

B5L04-67911

Ink collection unit

B5L04-67906

The print mechanism kit illustration is for descriptive purposes. A new print mechanism kit comes complete with covers, a new tray 2
assembly, and an ink collection unit. See the instructions included with the print mechanism kit for more repair detail.

Internal assemblies—all models

Scanner/document feeder assembly—X585 models
Figure 2-7 Scanner/document feeder assembly—X585 models
4
3

2
7

1
8

Chapter 2 Parts and diagrams

ENWW

Table 2-12 Scanner/document feeder assembly—X585 models

ENWW

Ref

Description

Part number

Qty

Scanner assembly

B5L04-67903

Automatic document feeder—standard

B5L04-67901

Automatic document feeder—flow models

B5L04-67902

Mylar kit

5851-4998

Document feeder roller kit

L2725-60002

Document feeder separation pad spring

5851-4879

Scanner/document feeder rear cover

B5L04-67905

Scanner control board PCA, standard models

B5L04-67904

Scanner control board PCA, flow models

B5L06-67901

Selector, document feeder e-duplex assembly (flow models only)

5851-5022

Scanner/document feeder lower cover

B5L04-67922

Document feeder foam reflector

5851-6084

Scanner/document feeder assembly—X585 models

Alphabetical parts list
Table 2-13 Alphabetical parts list

Description

Part number

Table and page

Automatic document feeder—flow models

B5L04-67902

Scanner/document feeder
assembly—X585 models
on page 81

Automatic document feeder—standard

B5L04-67901

Scanner/document feeder
assembly—X585 models
on page 81

Control panel

5851-5950

Covers, control panels, and
doors—X555 models on page 73

Control panel access cover

CZ255-40004

Covers, control panels, and
doors—X555 models on page 73

Control panel access cover

5042-9118

Covers, control panels, and
doors—X585 models on page 75

Control panel assembly

5851-5952

Covers, control panels, and
doors—X585 models on page 75

Control panel USB cover

5851-5360

Covers, control panels, and
doors—X585 models on page 75

Document feeder foam reflector

5851-6084

Scanner/document feeder
assembly—X585 models
on page 81

Document feeder roller kit

L2725-60002

Scanner/document feeder
assembly—X585 models
on page 81

Document feeder separation pad spring

5851-4879

Scanner/document feeder
assembly—X585 models
on page 81

Eject assembly flap

B5L04-67913

Covers, control panels, and
doors—X555 models on page 73

Eject assembly flap

B5L04-67913

Covers, control panels, and
doors—X585 models on page 75

Fax PCA (some X585 models only)

A2W77-67910

Internal assemblies on page 77

Formatter access cover

B5L04-67926

Covers, control panels, and
doors—X555 models on page 73

Formatter access cover

B5L04-67926

Covers, control panels, and
doors—X585 models on page 75

Formatter PCA assembly, X555 models

C2S11-67904

Internal assemblies on page 77

Formatter PCA assembly, X585 models

B5L04-67908

Internal assemblies on page 77

Formatter PCA assembly—China only, X555 models

C2S11-67905

Internal assemblies on page 77

Formatter PCA assembly—China only, X585 models

B5L04-67907

Internal assemblies on page 77

Front cover

B5L04-67919

Covers, control panels, and
doors—X555 models on page 73

Chapter 2 Parts and diagrams

ENWW

Table 2-13 Alphabetical parts list (continued)

ENWW

Description

Part number

Table and page

Front cover

B5L04-67919

Covers, control panels, and
doors—X585 models on page 75

Hard disk drive assembly

B5L04-67909

Internal assemblies on page 77

HIP cover

C2S11-40005

Covers, control panels, and
doors—X555 models on page 73

HIP cover

5851-5361

Covers, control panels, and
doors—X585 models on page 75

Ink collection unit

B5L04-67906

Internal assemblies on page 77

Ink collection unit

B5L04-67906

Internal assemblies—print
mechanism kit on page 79

Keyboard overlay (flow models)—ES, PT

5851-6023

Covers, control panels, and
doors—X585 models on page 75

Keyboard overlay (flow models)—FR, IT, RU, DE, ES

5851-6019

Covers, control panels, and
doors—X585 models on page 75

Keyboard overlay (flow models)—FR-CN, ES-LA, ES

5851-6020

Covers, control panels, and
doors—X585 models on page 75

Keyboard overlay (flow models)—FR-SW, DE-SW, DA

5851-6021

Covers, control panels, and
doors—X585 models on page 75

Keyboard overlay (flow models)—JA-KG, JA-KT

5851-6024

Covers, control panels, and
doors—X585 models on page 75

Keyboard overlay (flow models)—ZHTW, ZHCN

5851-6022

Covers, control panels, and
doors—X585 models on page 75

Left door, tray 1 assembly

B5L04-67916

Covers, control panels, and
doors—X555 models on page 73

Left door, tray 1 assembly

B5L04-67916

Covers, control panels, and
doors—X585 models on page 75

Left front cover

B5L04-67917

Covers, control panels, and
doors—X555 models on page 73

Left front cover

B5L04-67917

Covers, control panels, and
doors—X585 models on page 75

Left rear cover

B5L04-67918

Covers, control panels, and
doors—X555 models on page 73

Left rear cover

B5L04-67918

Covers, control panels, and
doors—X585 models on page 75

Multi-function print mechanism kit (X585 models)

B5L04-69001

Internal assemblies on page 77

Multifunction print mechanism kit1

B5L04-69001

Internal assemblies—print
mechanism kit on page 79

Mylar kit

5851-4998

Scanner/document feeder
assembly—X585 models
on page 81

Output bin

B5L04-67914

Covers, control panels, and
doors—X555 models on page 73

Alphabetical parts list

Table 2-13 Alphabetical parts list (continued)

Description

Part number

Table and page

Output bin

B5L04-67914

Covers, control panels, and
doors—X585 models on page 75

Power supply, universal 110V and 220V

B5L04-67910

Internal assemblies on page 77

Rear cover

B5L04-67915

Covers, control panels, and
doors—X555 models on page 73

Rear cover

B5L04-67915

Covers, control panels, and
doors—X585 models on page 75

Right cover

B5L04-67920

Covers, control panels, and
doors—X555 models on page 73

Right cover

B5L04-67920

Covers, control panels, and
doors—X585 models on page 75

Scanner assembly

B5L04-67903

Scanner/document feeder
assembly—X585 models
on page 81

Scanner control board PCA, flow models

B5L06-67901

Scanner/document feeder
assembly—X585 models
on page 81

Scanner control board PCA, standard models

B5L04-67904

Scanner/document feeder
assembly—X585 models
on page 81

Scanner/document feeder lower cover

B5L04-67922

Scanner/document feeder
assembly—X585 models
on page 81

Scanner/document feeder rear cover

B5L04-67905

Scanner/document feeder
assembly—X585 models
on page 81

Selector, document feeder e-duplex assembly (flow models only)

5851-5022

Scanner/document feeder
assembly—X585 models
on page 81

Single function print mechanism kit1

C2S11-69001

Internal assemblies—print
mechanism kit on page 79

Single-fuction print mechanism kit (X555 models)

C2S11-69001

Internal assemblies on page 77

Solid state drive (some X555 models only)

C2S11-67901

Internal assemblies on page 77

Strap, left door, front

CN598-67002

Covers, control panels, and
doors—X555 models on page 73

Strap, left door, front

CN598-67002

Covers, control panels, and
doors—X585 models on page 75

Strap, left door, rear

CN598-67003

Covers, control panels, and
doors—X555 models on page 73

Strap, left door, rear

CN598-67003

Covers, control panels, and
doors—X585 models on page 75

Top cover

C2S11-67902

Covers, control panels, and
doors—X555 models on page 73

Chapter 2 Parts and diagrams

ENWW

Table 2-13 Alphabetical parts list (continued)

ENWW

Description

Part number

Table and page

Top cover

B5L04-67921

Covers, control panels, and
doors—X585 models on page 75

Top cover cap

C2S11-67903

Covers, control panels, and
doors—X555 models on page 73

Tray 2 assembly

B5L04-67911

Internal assemblies on page 77

Tray 2 assembly

B5L04-67911

Internal assemblies—print
mechanism kit on page 79

UK English keyboard (flow models)

5851-5008

Covers, control panels, and
doors—X585 models on page 75

US English keyboard (flow models)

5851-5380

Covers, control panels, and
doors—X585 models on page 75

Alphabetical parts list

Numerical parts list
Table 2-14 Numerical parts list

Part number

Description

Table and page

5042-9118

Control panel access cover

Covers, control panels, and
doors—X585 models on page 75

5851-4879

Document feeder separation pad spring

Scanner/document feeder
assembly—X585 models
on page 81

5851-4998

Mylar kit

Scanner/document feeder
assembly—X585 models
on page 81

5851-5008

UK English keyboard (flow models)

Covers, control panels, and
doors—X585 models on page 75

5851-5022

Selector, document feeder e-duplex assembly (flow models only)

Scanner/document feeder
assembly—X585 models
on page 81

5851-5360

Control panel USB cover

Covers, control panels, and
doors—X585 models on page 75

5851-5361

HIP cover

Covers, control panels, and
doors—X585 models on page 75

5851-5380

US English keyboard (flow models)

Covers, control panels, and
doors—X585 models on page 75

5851-5950

Control panel

Covers, control panels, and
doors—X555 models on page 73

5851-5952

Control panel assembly

Covers, control panels, and
doors—X585 models on page 75

5851-6019

Keyboard overlay (flow models)—FR, IT, RU, DE, ES

Covers, control panels, and
doors—X585 models on page 75

5851-6020

Keyboard overlay (flow models)—FR-CN, ES-LA, ES

Covers, control panels, and
doors—X585 models on page 75

5851-6021

Keyboard overlay (flow models)—FR-SW, DE-SW, DA

Covers, control panels, and
doors—X585 models on page 75

5851-6022

Keyboard overlay (flow models)—ZHTW, ZHCN

Covers, control panels, and
doors—X585 models on page 75

5851-6023

Keyboard overlay (flow models)—ES, PT

Covers, control panels, and
doors—X585 models on page 75

5851-6024

Keyboard overlay (flow models)—JA-KG, JA-KT

Covers, control panels, and
doors—X585 models on page 75

5851-6084

Document feeder foam reflector

Scanner/document feeder
assembly—X585 models
on page 81

A2W77-67910

Fax PCA (some X585 models only)

Internal assemblies on page 77

B5L04-67901

Automatic document feeder—standard

Scanner/document feeder
assembly—X585 models
on page 81

Chapter 2 Parts and diagrams

ENWW

Table 2-14 Numerical parts list (continued)

ENWW

Part number

Description

Table and page

B5L04-67902

Automatic document feeder—flow models

Scanner/document feeder
assembly—X585 models
on page 81

B5L04-67903

Scanner assembly

Scanner/document feeder
assembly—X585 models
on page 81

B5L04-67904

Scanner control board PCA, standard models

Scanner/document feeder
assembly—X585 models
on page 81

B5L04-67905

Scanner/document feeder rear cover

Scanner/document feeder
assembly—X585 models
on page 81

B5L04-67906

Ink collection unit

Internal assemblies on page 77

B5L04-67906

Ink collection unit

Internal assemblies—print
mechanism kit on page 79

B5L04-67907

Formatter PCA assembly—China only, X585 models

Internal assemblies on page 77

B5L04-67908

Formatter PCA assembly, X585 models

Internal assemblies on page 77

B5L04-67909

Hard disk drive assembly

Internal assemblies on page 77

B5L04-67910

Power supply, universal 110V and 220V

Internal assemblies on page 77

B5L04-67911

Tray 2 assembly

Internal assemblies on page 77

B5L04-67911

Tray 2 assembly

Internal assemblies—print
mechanism kit on page 79

B5L04-67913

Eject assembly flap

Covers, control panels, and
doors—X555 models on page 73

B5L04-67913

Eject assembly flap

Covers, control panels, and
doors—X585 models on page 75

B5L04-67914

Output bin

Covers, control panels, and
doors—X555 models on page 73

B5L04-67914

Output bin

Covers, control panels, and
doors—X585 models on page 75

B5L04-67915

Rear cover

Covers, control panels, and
doors—X555 models on page 73

B5L04-67915

Rear cover

Covers, control panels, and
doors—X585 models on page 75

B5L04-67916

Left door, tray 1 assembly

Covers, control panels, and
doors—X555 models on page 73

B5L04-67916

Left door, tray 1 assembly

Covers, control panels, and
doors—X585 models on page 75

B5L04-67917

Left front cover

Covers, control panels, and
doors—X555 models on page 73

B5L04-67917

Left front cover

Covers, control panels, and
doors—X585 models on page 75

Numerical parts list

Table 2-14 Numerical parts list (continued)

Part number

Description

Table and page

B5L04-67918

Left rear cover

Covers, control panels, and
doors—X555 models on page 73

B5L04-67918

Left rear cover

Covers, control panels, and
doors—X585 models on page 75

B5L04-67919

Front cover

Covers, control panels, and
doors—X555 models on page 73

B5L04-67919

Front cover

Covers, control panels, and
doors—X585 models on page 75

B5L04-67920

Right cover

Covers, control panels, and
doors—X555 models on page 73

B5L04-67920

Right cover

Covers, control panels, and
doors—X585 models on page 75

B5L04-67921

Top cover

Covers, control panels, and
doors—X585 models on page 75

B5L04-67922

Scanner/document feeder lower cover

Scanner/document feeder
assembly—X585 models
on page 81

B5L04-67926

Formatter access cover

Covers, control panels, and
doors—X555 models on page 73

B5L04-67926

Formatter access cover

Covers, control panels, and
doors—X585 models on page 75

B5L04-69001

Multi-function print mechanism kit (X585 models)

Internal assemblies on page 77

B5L04-69001

Multifunction print mechanism kit1

Internal assemblies—print
mechanism kit on page 79

B5L06-67901

Scanner control board PCA, flow models

Scanner/document feeder
assembly—X585 models
on page 81

C2S11-40005

HIP cover

Covers, control panels, and
doors—X555 models on page 73

C2S11-67901

Solid state drive (some X555 models only)

Internal assemblies on page 77

C2S11-67902

Top cover

Covers, control panels, and
doors—X555 models on page 73

C2S11-67903

Top cover cap

Covers, control panels, and
doors—X555 models on page 73

C2S11-67904

Formatter PCA assembly, X555 models

Internal assemblies on page 77

C2S11-67905

Formatter PCA assembly—China only, X555 models

Internal assemblies on page 77

C2S11-69001

Single-fuction print mechanism kit (X555 models)

Internal assemblies on page 77

C2S11-69001

Single function print mechanism kit1

Internal assemblies—print
mechanism kit on page 79

CN598-67002

Strap, left door, front

Covers, control panels, and
doors—X555 models on page 73

CN598-67002

Strap, left door, front

Covers, control panels, and
doors—X585 models on page 75

Chapter 2 Parts and diagrams

ENWW

Table 2-14 Numerical parts list (continued)

ENWW

Part number

Description

Table and page

CN598-67003

Strap, left door, rear

Covers, control panels, and
doors—X555 models on page 73

CN598-67003

Strap, left door, rear

Covers, control panels, and
doors—X585 models on page 75

CZ255-40004

Control panel access cover

Covers, control panels, and
doors—X555 models on page 73

L2725-60002

Document feeder roller kit

Scanner/document feeder
assembly—X585 models
on page 81

Numerical parts list

Chapter 2 Parts and diagrams

ENWW

Index

A
accessories
ordering 64
after-service checklist 3
B
background selector
removing and replacing 19
C
cartridge
ordering 64
part number 64
cartridges
replacing 5
cautions iii
change
ink cartridge 5
checklists
after-service 3
preservice 3
conventions, document iii
covers
front, removing 41
left door, removing 33
left front, removing 37
left rear, removing 36
locations 72, 74
parts list 72, 74
right, removing 42
covers, removing
rear 33
D
diagrams 63
covers, control panels, and
doors 74

ENWW

covers. control panels, and
doors 72
internal assemblies 76
document conventions iii
document feeder
replacing 46
document feeder mylar strip
removing and replacing 44
document feeder roller (X585
models)
removing and replacing 10
document feeder separation pad
spring
removing and replacing 12
document feeder white backing
removing and replacing 14
doors
parts list 72, 74
E
electrostatic discharge (ESD)
ESD (electrostatic discharge)
precaution during parts
removal 2
F
formatter PCA, removing 27
front cover, removing 41
I
ink cartridge
ordering 64
part number 64
ink cartridges
replacing 5
internal assembly
locations 76
parts list 76

L
left door, removing 33
left front cover, removing 37
left rear cover, removing 36
M
mylar strips
replacing 45
N
notes iii
O
ordering
ink cartridge 64
product documents 64
supplies and accessories 64
P
panels
parts list 72, 74
part number
ink cartridge 64
parts 63
control panel locations 72, 74
cover locations 72, 74
door locations 72, 74
internal assembly locations 76
screws 3
pliers, required 3
post-service tests 4
preservice checklist 3
print quality
test 4
R
rear cover, removing 33
removing parts
cautions for 2
checklists 3
Index

formatter PCA 27
front cover 41
left door 33
left front cover 37
left rear cover 36
rear cover 33
right cover 42
tools, required 3
replacing
document feeder 46
parts 2
scanner assembly 52
right cover, removing 42
S
scanner assembly
replacing 52
screwdrivers, required
screws
replacing 2
service
tools, required 3
static precautions 2
supplies
ordering 64

T
tests
post-service 4
print-quality 4
tips iii
tools, required 3
W
warnings iii
white backing
replacing 15

Index

ENWW

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : No
Author                          : HP Content Design & Delivery
Create Date                     : 2014:02:24 14:55:34-07:00
Keywords                        : Edition 1, 4/2014
Modify Date                     : 2014:02:25 10:07:55-07:00
XMP Toolkit                     : Adobe XMP Core 5.2-c001 63.139439, 2010/09/27-13:37:26
Format                          : application/pdf
Creator                         : HP Content Design & Delivery
Description                     : 
Title                           : HP Officejet Enterprise Color X555/X585 repair manual - enww
Subject                         : Edition 1, 4/2014
Creator Tool                    : AH Formatter V5.1 R1 (5,1,2009,0914) for Windows
Metadata Date                   : 2014:02:25 10:07:55-07:00
Producer                        : Acrobat Distiller 9.5.5 (Windows)
Document ID                     : uuid:793d95ad-743b-4652-b770-e3697ea1a9ba
Instance ID                     : uuid:845c89dc-20df-4c23-a216-2565c4097776
Page Layout                     : SinglePage
Page Mode                       : UseOutlines
Page Count                      : 108

EXIF Metadata provided by EXIF.tools

HP Officejet Enterprise Color X555/X585 Repair Manual Enww MFP X585, X555

Navigation menu

Versions of this User Manual:

Views

Navigation