1 Induction Learning Guide Sasolburg 2017.Rev1
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Learning Manual: Learner Induction Guide (Sasolburg) Purpose The purpose of the guide is to provide knowledge relating to the Maintenance Skills Academy Building Emergency Procedures and administration during Maintenance Learnership Applicable to This document is applicable to Maintenance Learnership candidates at the Maintenance Skills Academy Sasolburg Document category: Next review date: Supersedes: 02/2018 None Initiator \ subject matter expert: Maseko, M Technical accuracy document owner: Hennop, F Document owner: Hennop, F Approver: Mohale, T Document origin: Sasol South Africa Maintenance Skills Academy Administration: Address written comments or suggestion to the document owner as provided on the front page of a document Contents 1 ABBREVIATIONS AND DEFINITIONS............................................................4 1.1 Abbreviations....................................................................................................... 4 1.2 Definitions............................................................................................................ 4 2 INTRODUCTION........................................................................................8 2.1 The objective of the course.................................................................................. 8 2.2 Prerequisites........................................................................................................ 8 3 ORGANISATION STRUCTURE: HRSA – LEARNING DELIVERY MAINTENANCE SKILLS ACADEMY SASOLBURG.......................................................................9 3.1 General layout of the Maintenance Skills Academy Sasolburg...........................10 4 RESPONSIBILITIES..................................................................................11 4.1 Management...................................................................................................... 11 4.2 Supervisor.......................................................................................................... 11 4.3 Employee / Learner............................................................................................ 11 5 SAFETY RULES........................................................................................12 5.1 Safety Rules....................................................................................................... 12 5.2 Notice boards..................................................................................................... 12 5.3 Ambulance point number................................................................................... 12 5.4 Emergency procedures and telephone numbers................................................13 5.5 Building evacuation assembly point..................................................................13 5.5.1 Emergency numbers....................................................................................... 14 5.6 Personal Protective Equipment (PPE).................................................................14 5.7 Reporting of accidents and incidents.................................................................15 5.8 Medical Station services.................................................................................... 15 5.9 Fire, gas and bomb threat.................................................................................. 15 5.9.1 Gas leak.......................................................................................................... 15 5.9.2 Fire.................................................................................................................. 16 5.9.3 Bomb threat.................................................................................................... 16 6 GENERAL RULES AND REGULATIONS AS APPLICABLE IN THE MAINTENANCE SKILLS ACADEMY SASOLBURG.....................................................................18 6.1 Working hours.................................................................................................... 18 7 TRAINING PERFORMANCE AND STANDARDS.............................................20 7.1 Assessment schedule......................................................................................... 20 7.2 Training requirements........................................................................................ 20 8 SPECIFIC RULES AT THE MAINTENANCE SKILLS ACADEMY SASOLBURG.......21 9 DISCIPLINARY CODE................................................................................22 9.1 Dealing with grievances, disciplinary steps and procedures (refer to Disciplinary Code).......................................................................................................................... 22 9.1.1 Resolving individual complaints and grievances.............................................22 9.1.2 Your immediate Supervisor.............................................................................22 9.1.3 Discussion with HRC (Human Resource Consultant).......................................23 9.1.4 Dicussion with HRC and next steps of leadership............................................23 9.1.5 HRC and Departmental Head..........................................................................23 9.1.6 Referring to problem to the Departmental Manager.......................................23 9.1.7 Resolving group complaints and grievances...................................................23 Page 2 of 29 10 GENERAL INFORMATION.......................................................................24 10.1 Housekeeping................................................................................................. 24 10. 7 Action to be taken in case of absence of leave...............................................25 10.8 Receiving calls and use of cellphones during training.....................................25 10.9 Dress code...................................................................................................... 25 10.10 Regulation violations....................................................................................... 25 10.11 Absenteeism................................................................................................... 25 11 OUR VALUES AND CULTURE...................................................................26 11.1 Values and their meanings..............................................................................27 11.2 Ethics.............................................................................................................. 27 12 PERFORMANCE EVALUATIONS...............................................................28 PERFORMANCE EVALUATION FORM...............................................................29 Page 3 of 29 1 Abbreviations and definitions 1.1 Abbreviations 1.2 AC Assessment Criteria for a specific outcome BU Business Unit or Mining Shaft CHIETA Chemical Industries Education and Training Authority EDMS Enterprise Document Management System ISO International Organisation for Standardisation LM Learning Manager LP Learning Practitioner MQA Mining Qualifications Authority NAMB National Artisan Moderations Body OD ETDP Occupational Directed Education, Training and Development Practices PSM Process Safety Management QALA Quality Assurance for Learner Achievement QCTO Quality Council for Trades and Occupations SETA Sector Education and Training Authority SO Specific Outcome for a Unit Standard US Unit Standard Definitions Adult learning principles Training approaches which consider that adults: are self-directed, have significant life experiences, are goal and relevancy oriented, are practical and need to be shown respect. These approaches also recognise that adults have different motivations to learn than younger students. Approver This is the person who approves and signs the document. Assessment An evaluation of a student. Assessment guide A guide for assessors, students and moderators on conducting evaluations. Attribute An inherent characteristic associated with, or belonging to an individual. An element of competency that describes a characteristic of an individual. Page 4 of 29 Behavioural indicator An observable and measurable behaviour that an individual displays in relation to a particular competency. Cluster A group of similar or related competencies. Competency clusters include personal, interpersonal, functional, technical, business, leadership and managerial competencies. Communication session Any informal meeting of a small group. Competency model A valid, observable and measurable representation of knowledge, skills and attributes demonstrated through behaviour in a specific job. Competency models underlie and drive optimum performance. Craftsman Fitter, carpenter, painter / insulator. Culture The beliefs, value and behaviours of an organisation. Deviations Spills, fires or other events that are outside of normal operations. Evaluation process Any feedback given on the training. Feedback Positive or negative information conveyed to allow for assessment purposes. Higher level Above the current level of performance. High standards Meeting and exceeding expectations. Knowledge Information that a person has in specific content areas. MOC Management of Change – Process for implementing any change in equipment / procedure. Page 5 of 29 Moderation A quality check of assessments to ensure all principles are implemented. PDP Personal Development Plan. PoE Portfolio of Evidence that competency is achieved. Research activities Identifies training needs of new plant projects. Resources Materials, engineering, safety and process specialists, or any item that could aid in the performance of a job. Review Feedback that identifies needed training and the effectiveness of delivered training. Safety practices All the things that contribute to the safe operation of the plant. SETA Sector Education Training Authority (national). Skill The ability to perform a certain physical or mental task. SME Subject Matter Expert. Team members Anyone that interfaces with the craftsman / artisan position. Three-way communication Activity where information/feedback is communicated to superiors, peers and subordinates. Training intervention A course, workshop, seminar, or on-the-job training activity. Page 6 of 29 Training matrix A curriculum of courses. Training needs Competencies needed to: close performance gaps, satisfy business needs, and meet PDP objectives, and address plant technical issues, incidents, root cause analyses, and MOC’s. Training processes Training meetings, plans and reports including, but not limited to: monthly reports, weekly feedback to line management, monthly meetings with Area Leaders and Section Leaders, annual training report, and the Workplace Skills Plan. Training systems Electronic and paper administrative systems including, but not limited to: training matrices, Service Level Agreements, authorisations, competence declarations, unit standard analyses, programs and strategies. Page 7 of 29 2 Introduction During the first day in the Maintenance Skills Academy Sasolburg, new employees normally feel uncertain about the new working environment. It is therefore important that the introduction to the new working environment for the newly appointed learners has to be performed as to point out possible problem areas to create a trustworthy relationship between the learner and the employer. All activities in the Sasol South Africa working environment is governed by the OSHA Act as amended from time to time. It is therefore important for each employee to be familiar with the Act to enable all of us to perform our duties to the best interest of the company and that of the individual. It is therefore the duty of the appointed Manager under the Act to ensure that the Safety Rules and Regulations are issued as orders, given in the interest of safety and health. Any employee that fails to obey any such orders given to the learner in the interest of safety and health by any person lawfully authorised to give such order/s, shall be guilty of a contravention of these Regulations. These Safety Rules stipulate the minimum requirements for the safe operation of the mine. It is also true that rules can never provide for each and every situation and it is therefore required from each employee to exercise care in their working environment at all times. Before doing a new task or doing anything new or in an unfamiliar way, think carefully before you act. The reason is to try and determine any hazards that can be associated with the job to be done and to act pro-active responsibly. 2.1 The objective of the course To ensure that every new learner in the Maintenance Skills Academy Sasolburg is acquainted with all the necessary information, standards and procedures to complete his learnership within company rules and according to standard. 2.2 Prerequisites None. Page 8 of 29 3 Organisation structure: HRSA – Learning Delivery Maintenance Skills Academy Sasolburg Learning Delivery Manager Southern Africa Tanith Mohale Learnership Administrator Sasolburg Academy Manager Maintenance Sasolburg Corina Faure Charlie Laing Learning Practitioner Learning Practitioner Learning Practitioner Fitting Instrumentation Moferefere Mohlomi Bernard Schoultz Girshwin Collins Fitting Learning Practitioner Learnership Administrator Sasolburg Learning Practitioner Learning Practitioner Learning Practitioner Electrical Martin Dim Figure 1: HRSA Learning Delivery Maintenance Skills Academy Sasolburg Page 9 of 29 3.1 General layout of the Maintenance Skills Academy Sasolburg 3.1.1 Training layout The layout of the Maintenance Skills Academy Sasolburg can be seen on the following page. It is important for learners to familiarise themselves with the layout of the Maintenance Skills Academy Sasolburg. During the induction the Learning Practitioner will escort you through the different departments. Figure 2: Plot Plan – Maintenance Skills Academy Sasolburg Page 10 of 29 4 Responsibilities 4.1 Management It is Management’s responsibility to provide a safe and healthy working environment for all personnel. This involves the issuing of procedures, safety rules and PPE and to keep employees informed of safety and health issues. 4.2 Supervisor The Supervisors are co-responsible for the safety and health of employees by virtue of this appointment in terms of Section 16(2) of the Occupational Health and Safety Act. Therefore the Supervisors must issue legal instructions concerning safety and health. This must be executed by each employee. It is the responsibility of the Supervisor to ensure that all newly appointed personnel are trained in safe working procedures and informed of all hazards inherent to the area. 4.3 Employee / Learner Employees / Learners are responsible for their own safety. All tasks must be carried out according to safe working procedures and the general safety rules. In terms of Section 14 of the Act, failure to carry out any legal instructions regarding safety and health renders a person guilty of a violation of the Act. Always remember that the most important safety rule is: THINK BEFORE YOU ACT! It is the responsibility of each employee to report all incidents and injuries. Page 11 of 29 5 Safety Rules 5.1 Safety Rules The purpose of safety rules is to ensure that all employees function in a way to ensure that we can all go home each day without any risk to our health and safety and with due regard to the environment that we operate in. 5.2 Notice boards Please familiarise yourself with the information posted on the notice boards in the building on a daily basis. Valuable information will be made available on these boards that can have an effect on you or your colleagues. There will be two types of notice boards placed in every training workshop, namely general and safety notice boards. All general information that is communicated down to the employees from Management will be placed on the general notice board. Safety related information will be placed on the safety notice board. You have to acquaint yourself with the different colour codes, pictograms and signs that are placed on the safety notice board. Your Learning Practitioner will show you the location of such boards and explain to you the meaning of the pictograms and bulletins. It is your responsibility to check this boards from time to time for any new information. 5.3 Ambulance point number Ambulance point number for the Maintenance Skills Academy Sasolburg is: 10/3 Page 12 of 29 5.4 Emergency procedures and telephone numbers Should you be notified of an emergency either by telephone, intercom or in any other manner, immediately phone 60-3111 and report the incident. In the case of an emergency alarm, proceed to your Emergency Assembly Room in a calm and orderly manner. Wait for instructions from the Floor Emergency Controller. This room is also equipped with the different procedures, emergency numbers, emergency equipment, maps, etc. for our use to ensure proper behaviour during an emergency situation. • Get emergency assistance by calling 60-3111 (speak slowly and clearly). Be prepared to provide the following information when making a 60-3111 call : Your name and location Wind direction and applicable access point Phone number from which the call is being made Location of the emergency, including facility name or site number address Type of emergency. If it is a medical emergency you must state your Ambulance Point Number so that the ambulance will know where to go Number of persons affected Do not hang up first. Let the 60-3111 operator hang up first After making the call, station someone to direct emergency response vehicles to the scene of the emergency 5.5 Building evacuation assembly point The assembly point is located on the eastern side of the Academy, identified with a green notice board, or otherwise will be determined by the Emergency Controller. The course leader will take all attendance registers to the Assembly Point. The Floor Emergency Controller will co-ordinate the evacuation action by ensuring that it will take place in an orderly and calm manner. Page 13 of 29 5.5.1 Emergency numbers Figure 3: Emergency numbers These numbers are available in the Emergency Assembly Room and next to the workshop telephones.. For other numbers refer to the 24-hour “One-Stop” emergency numbers (60-3111). 5.6 Personal Protective Equipment (PPE) The company provides each employee with the necessary protective equipment to perform his or her duty safely. It is therefore the responsibility of each employee to ensure that their protective equipment is maintained in a proper manner. It is a serious offence not to wear or use appropriate PPE for the specific work to be carried out. While you are at the Maintenance Skills Academy, you will be expected to wear your blue Sasol jacket or shirt, blue trouser and safety shoes all the time. Page 14 of 29 5.7 Reporting of accidents and incidents All injuries and incidents (however minor), which lead or could have led to damage, must be reported. The reporting must be done to your Academy Manager / Learning Practitioner. Shift workers should note that all accidents / incidents must be reported during the same shift they occurred on. 5.8 Medical Station services Sasol offers a medical service to all employees for emergency cases and work-related injuries. Employees should refer all other cases to their private doctors. 5.9 Fire, gas and bomb threat 5.9.1 Gas leak Figure 4: Gas alarm Should you be notified of such an emergency either by telephone, intercom or in any other manner: Immediately phone 60-3111 and report it! 5.9.1.1 If the emergency alarm sounds Proceed to your Emergency Assembly Room in a calm and orderly manner. (The lecture room with the “Emergency Assembly Room” sign). Wait for instructions from the Floor Emergency Controller. 5.9.1.2 Course leaders busy with lectures The course leader takes roll-call whereby he determines if all the people under his responsibility are present. Inform all course members in a calm manner to avoid panic. Stay in lecture room; keep all course members inside. Wait for further instructions from the Floor Emergency Controller. Take all attendance registers to the Assembly Room as shown by the Floor Emergency Controller. Page 15 of 29 5.9.2 Fire Figure 5: Fire Alarm 5.9.2.1 Person discovering a fire Notify any Learning Practitioner immediately. He must follow the Emergency Procedure in accordance to a fire. If no person is available, phone 60-3111 and report it. The person at telephone number 60-3111 will notify the Fire Department. If possible, try to extinguish the fire. 5.9.2.2 If not successful within 60 seconds 5.9.3 Clear room of all persons that may be present. Switch off the main power supply, electrical appliances and lights. The Floor Emergency Controller shall inform the Fire Department of any information required. Bomb threat In the case of a telephonic bomb threat, the receiver should stay calm and courteous. It is also required from the employee to complete the bomb threat questionnaire during the conversation as thorough as possible. (See example of document next to the workshop telephone). 5.10 Environmental matters It is our responsibility to ensure that the environment that we live in is safe and healthy. Sasol contributes to the requirements of the law in this regard. Every employee is provided with an Environment Awareness Handbook which contains information concerning care and protection of the environment to ensure that all adhere to the laid down standards. Page 16 of 29 5.11 5.12 Road safety Nobody is allowed to drive any motor driven vehicle without a valid driver’s licence. No Learner is allowed to drive any of the Skill Academy’s vehicles. Speed limit within the factory area is 30 km/h. Personnel and freight may not be transported together. No passengers are allowed on cranes, forklifts or any other equipment. No vehicle may pass any sign prohibiting entry unless in possession of a valid permit. Bicycle and motorcycle riders must wear gloom bibs, head gear and appropriate eye protection. Motorbike lights must be on when riding. Not more than one person is allowed on the motorbike or bicycle. It is compulsory for each employee to adhere to all road signs. Pedestrians must walk on the right side of the road facing oncoming traffic. Reckless driving is strictly prohibited. Pedestrians should not walk with headphones on in the primary area. Security All employees shall fully co-operate with Security in order to enable them to perform their day-to-day duties. Employees will report all suspicious acts to the Security for further investigation. This is important for the protection of Company and individuals property. 5.13 Theft and fraud The foundation of the employment relationship between the company and the employee is trust and once this trust has been broken the company will have no option but to dismiss the employee concerned. The offences mentioned below, regardless of the value or condition of the particular items, or the impact of the conduct concerned, are viewed in a very serious light and those employees who are found guilty of this contraventions, will as a general rule be dismissed for a first offence. The offences in this regard include amongst others the following : Blatant theft of company or property of another person. Being in possession of company or property of another person without proper authorisation. Use of company or other person’s property and resources for own purpose or personal gain. Removal of Sasol property from waste bins and the dumping site. Any and all forms of fraud. The benefit of any outside parties e.g. contractors and service providers for personal gain and other similar offences of the Commercial Policy. Page 17 of 29 6 General Rules and Regulations as applicable in the Maintenance Skills Academy Sasolburg Whilst in training, you are subject to the undermentioned Rules and Regulations, which must be strictly adhered to for safe working conditions and effective training. We rely on your co-operation and responsibility in order to be proud of our Skills Academy. 6.1 Working hours The official working hours are: A learner shall contact his / her Learning Practitioner before 09:00 on the day that he / she is unable to come to work. 6.2 Tea time Fitting: Instruments / Electrical: A hooter will indicate these times. The tea times must not be exceeded, and the factory must not be left without permission. Page 18 of 29 6.3 Lunch time Fitting: Instruments / Electrical: Should anyone want to leave the factory, he / she can only leave the factory area with the permission of his / her Learning Practitioner. Learners should not leave the workshop before 16:00 on Monday to Thursday, or before 13:00 on a Friday. 6.4 Smoke break times 6.5 Tea, coffee, meals and related arrangements All learners will provide their own food, tea and coffee. However, hot water will be provided. Page 19 of 29 7 Training performance and standards 7.1 Assessment schedule Each learner will be provided with a training schedule stipulating which assessments are due when. Please adhere to this schedule as non-conformance can be seen as poor work performance and can lead to disciplinary steps being taken. 7.2 Training requirements It is required from all learners to pass all theoretical tests with a minimum of 80% unless otherwise stipulated. You will get three attempts for each module test. A learner will receive a letter of nonconformance for each module test failed. If after three attempts of a module test, a learner failed to attain a passing mark, his or her training agreement will be re-evaluated. 7.3 Plant Learning Practitioner (On-the-job Learning Practitioner) On-the-job Learning Practitioner will look after all your practical training requirements when you get to the area where you will be placed for your on-the-job training. You should direct all practical learningrelated issues to the Plant Learning Practitioner while you are on the plant. Page 20 of 29 8 Specific rules at the Maintenance Skills Academy Sasolburg 8.1 Permission to leave workplace or factory area The Time Management System functions in such a way that when you leave the factory area, you need to clock out. You can only leave the factory area with the permission of your Learning Practitioner. You will be credited for the time you clocked out for work-related matters. Arriving late or leaving early will lead to time lost and a salary deduction. 8.2 Good human relations Healthy work environment starts with good human relations and this has to start within you. You have to obey and respect your authorities. You have the responsibility as a member of your group and the bigger team to respect, co-operate and support members of your own group and other groups in the Skills Academy. 8.3 Leave and types of leave Your Learning Practitioner needs to approve any leave request, even during the time that you are placed on the plant. He can only approve leave if your plant Line Manager has communicated that your leave is accepted. If leave is not approved and you are not at work, an absence without leave (AWOL) will be created and disciplinary steps taken. The different types of leave are: Vacation leave; sick leave; unpaid leave and compassionate leave Compassionate leave is only in the case of the loss of direct family members (such as father, mother, brother, sister, child, wife, husband, grandfather and grandmother). Thus, please ensure that your leave is captured in advance and that it has been approved before taking leave. Sick leave needs to be verified with a Doctor’s note as the practice number must be recorded for approval. Compassionate leave requires the presentation of a funeral letter. 8.4 Salary enquiries All enquiries concerning salaries should be made to the salary office. If anything is wrong with your pay, you have to notify your Learning Practitioner who will give you permission to go and sort this matter out with salary office personnel. 8.5 Smoking No smoking is allowed in the Maintenance Skills Academy Sasolburg building. Smoking is only allowed in the designated area, at the given time as stipulated in the timetable. It is the responsibility of each individual smoker to keep the smoking area and ashtrays clean. Learners should strictly keep to smoking times. Page 21 of 29 9 Disciplinary Code The Policy of the company is to: vest responsibility of enforcing discipline with Management ensure that discipline is applied immediately where deviations from existing norms are identified ensure the enforcement of discipline at the lowest possible level ensure that discipline is applied in a fair constant manner ensure that where appropriate, corrective action and counselling are utilised as first step of discipline Any employee, who has to undergo a disciplinary investigation, will be given a written notification at least 48 hours before the day of the investigation. The notice will indicate the day of the investigation, the time and the place where it will take place. The summary of the offence will be written on the notice. The person issuing the notice to the employee will inform him or her about his or her rights pertaining to this disciplinary investigation. The employee will be asked to sign the notice as proof of acknowledging of the receipt thereof. The employee will be given a fair chance to put his or her side of the story to the Disciplinary Committee with representation of his or her own choice. The Disciplinary Committee will make a decision about the type of corrective action that will be taken against the employee. However, if the employee is not satisfied about this decision, he or she can in conjunction with his or her representation appeal against this decision and the hearing will be referred to the next level of Management. 9.1 Dealing with grievances, disciplinary steps and procedures (refer to Disciplinary Code) 9.1.1 Resolving individual complaints and grievances If there is anything that is bothering you about your work environment, you have to discuss it with people that can help you. The following steps should be followed up to the point where your problem has been completely solved. Step 1 9.1.2 Your immediate Supervisor Discuss your problem with your immediate Supervisor (Maintenance Skills Academy Learning Practitioner, or Mine Learning Practitioner and / or Mine Foreman when doing mine training). Your immediate Supervisor will do everything to solve your problem without delay Page 22 of 29 OR if you feel that the problem is in such a way that you cannot discuss it with your Supervisor at that stage, you are free to discuss it with his superior or with the HRC, who will then take the matter further. In this case, you must inform your Supervisor before taking this step. If your problem is not satisfactorily resolved, come to an agreement with your Supervisor that you would like to discuss your problem on the next level of Management. Step 2 9.1.3 Discussion with HRC (Human Resource Consultant) If you are of the opinion that your problem has not yet been satisfactorily solved, you may decide to pursue the matter with the HRC which will take the matter up on senior supervisory level if necessary. Step 3 9.1.4 Dicussion with HRC and next steps of leadership Should your problem at this stage not have been solved satisfactorily, the HR Consultant will, at your request, investigate the matter further in conjunction with the Divisional Head in an attempt to find a solution to the problem. Step 4 9.1.5 HRC and Departmental Head If a suitable solution was not found during Step 3, the HRC in conjunction with the Departmental Head will see to it that the problem is given the necessary attention. Step 5 9.1.6 Referring to problem to the Departmental Manager If the problem remains unsolved up to this point, it may be referred to the member of the Executive Team who will take the final decision regarding the matter. 9.1.7 Resolving group complaints and grievances If you are a member of a work group with a mutual problem, you should designate a maximum of two persons to raise the matter with your immediate Supervisor and if not satisfied with the Supervisor’s decision, the representatives should follow the procedure as detailed above. Page 23 of 29 10 General Information 10.1 Housekeeping It is the responsibility of every employee to ensure that the area we are working in is well looked after and maintained in a proper fashion. The working area must be kept clean at all times. Refuse, especially flammable waste, i.e. paper etc. must only be placed in the appropriate disposal bins. After completing a task, it is the responsibility of the employee to clean up and remove the refuse from the site. No material may be placed in such a way that it will become an obstruction or a safety hazard to persons moving around in the workplace. 10.2 Always walk - do not run in the workplace. Never discard cigarette butts in waste paper bins as it is a fire hazard. Horseplay is strictly prohibited. Private work No private work is allowed in the Maintenance Skills Academy Sasolburg. 10.3 Vulgar language and swearing Vulgar language or swearing is strictly prohibited; action will be taken according to the relevant Code. 10.4 Reading of magazines and gambling The reading of any article or magazine that is not related to the work is strictly prohibited during working hours. No gambling is allowed at any time. 10.5 Sitting and sleeping on top of tables The employee is not allowed to sit, rest or sleep on any machinery, tables, work benches and dust bins. Page 24 of 29 10.6 Entering Learner Practitioner’s office without permission No learner is allowed in the offices of a Learning Practitioner, without the permission of the Learning Practitioner. No person may enter any division, workshop or any other workplace without permission from both the Learning Practitioner and the Learning Practitioner of the visiting workplace. 10. 7 Action to be taken in case of absence of leave In the event of a learner being absent due to illness or unforeseen circumstances, the Learning Practitioner must be informed by means of telephone or a message from a responsible person. It is compulsory that all absences should be confirmed by a leave or sick leave form. Should learners request leave whilst doing mine training, the leave form must be handed to the Mine Foreman for approval. In the Maintenance Skills Academy it must be handed to the Learning Practitioner. 10.8 Receiving calls and use of cellphones during training The use of Company telephones are not permitted without permission. Only in emergencies, can learners receive telephone calls. The Learning Practitioner will give permission for the use of the phone. Private calls can be made between 12:00 and 12:30. No active cellphones are allowed during working hours in the Maintenance Academy. 10.9 Dress code It is compulsory to wear safety clothing at all times in the Maintenance Skills Academy. The learners should always be neatly dressed. Dress code: Sasol safety footwear, white overall trousers or white overall jacket. 10.10 Regulation violations Should Regulations be broken, disciplinary actions will be taken against perpetrators. 10.11 Absenteeism In the case of any absenteeism, it is the responsibility of the learner to notify the employer / Supervisor by means of telephone or message from a responsible person. It is also important to submit the relevant documents on your return to prove your absence. All sick leave must be accompanied by a valid Doctor’s certificate. Page 25 of 29 11 Our values and culture Why values are important to Sasol Our shared values define what we stand for as an organisation and form our actions and our behaviour. They determine the way in which we interpret and respond to business opportunities and challenges. Like personal values, company values help all of us understand the way in which we should behave and make decisions on behalf of the organisation. To this end, our shared values establish expectations about how we, as employees of Sasol, work with and treat each other, our customers, shareholders, suppliers, partners and the communities we serve. Being a values-driven organisation means that we all embrace and live Sasol’s shared values, which are the foundation of a high performance culture. It implies that we know and understand what our shared values are and we subscribe to the behaviours expected of all Sasol employees. Take safety as an example. Let us say you are under pressure to finish something quickly, but doing so compromises safety. Your choices are: to deliver the job quickly but in an unsafe manner or to deliver the job at a slower pace, but safely. Given Sasol’s core value of safety and commitment to zero harm, you would always choose the second option. Page 26 of 29 11.1 Values and their meanings Figure 6: Sasol Shared Values 11.2 Ethics As ethic policies and the application thereof may differ drastically from company to company, it is important that each new employee during his / her induction take cognisance of the Sasol Ethics Policy, commercial practice and the role of the Commercial Department. The responsibility rests with each employee to act ethically correct and to always display the highest degree of integrity. Sasol employees must, in all they do, act in Sasol’s long term interest. This implies that business-like, professional relationships be maintained with all suppliers or potential suppliers. In the majority of cases the exchange of gifts and / or socialising is unnecessary for the maintenance of good mutual relationships. However it may be necessary, from time to time as an exception, to socialise in order to improve business relationships. Gifts and / or socialising usually result in costs for Sasol (even if the supplier pays) and acceptance of either must only take place after careful consideration and the necessary motivation has been made. If you want to know more about ethics or have anything you want to report, you can make a free call to telephone number 0800016017 and your call will be given the best attention. Page 27 of 29 12 Performance evaluations Take note that your performance during the apprenticeship period will be periodically evaluated by your mine Learning Practitioner and institiontinal Learning Practitioner. The following list provides information on all the different aspects that will be evaluated. A good all-round balance in all these areas will make you the best possible candidate when employment opportunities arise. Page 28 of 29 Performance Evaluation Form 1. 2. QUALITY OF WORK (Consider outputs achieved) Sometimes unsatisfactory Meets required standards All standards met and sometimes exceeded All standards met and mostly exceeded Exceptionally high standard of work 1 2 3 4 5 ATTENDANCE (Consider frequency of absence, reasons and attendance register) 60% Attendance record 70% Attendance record 80% Attendance record 90% Attendance record 100% Attendance record 1 2 3 4 5 3. Works according to the rules under supervision Works according to the rules without supervision Actively interested in safety and good housekeeping Leads in promoting safety and good housekeeping 1 2 3 4 5 Prefers to work alone Generally accepted within a team Popular; easy to work within a team Accepted leader; inspires work 1 2 3 4 5 6. SCORE DEPENDABILITY (Consider ability to work on his / her own) Constant supervision is necessary Dependable with normal supervision Can often work without supervision Dependable without supervision Can take own initiative 1 2 3 4 5 SCORE RESPONSE TO INSTRUCTIONS (Consider understanding and delivery of instructions) Requires detailed instructions often Requires detailed instructions Understands minor instructions Understand instructions Understand complex instructions 1 2 3 4 5 7. SCORE ACCEPTABILITY (Consider acceptance and teamwork with other members of the group and process) Creates friction; disrupts teamwork 5. SCORE SAFETY ATTITUDE (Consider safety as well as good housekeeping) Disregards safety and / or good housekeeping 4. SCORE SCORE RULES AND REGULATIONS (Consider knowledge of and adherence to applicable Rules and Regulations) Often disregards Rules and Regulations Adheres to Rules and Regulations with supervision Adheres to Rules and Regulations without supervision Contributes to improvement of Rules and Regulations Leads in the improvement of Rules and Regulations 1 2 3 4 5 OVERALL RATING ON THE PERFORMANCE BASED ON THE OUTCOMES ABOVE SCORE /35 Learner name Learner signature Date BULP name BULP signature Date PSA LP name PSA LP signature Date Page 29 of 29
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