Operating Instructions (English) 318. KX TG6822

315. KX-TG6811 KX-TG6811 Panasonic Service Manuals - Panasonic Middle East

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Operating Instructions

Model No. KX-TG6811E

KX-TG6812E

KX-TG6813E

Digital Cordless Phone

Model No. KX-TG6821E

KX-TG6822E

KX-TG6823E

KX-TG6824E

KX-TG6891E

Digital Cordless Answering System

Model shown is KX-TG6811.

Before initial use, see “Getting Started”

on page 11.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for

future reference.

Please access our online customer survey:

http://panasonic.net/pcc/tel/q

TG68xxE(en)_1225_ver012.pdf 1 2012/12/25 16:30:10

Introduction

Model composition .......................................3

Accessory information ..................................4

General information ......................................6

Important Information

For your safety .............................................7

Important safety instructions ........................8

For best performance ...................................8

Other information .........................................9

Specifications ...............................................9

Getting Started

Setting up ...................................................11

Note when setting up .................................12

Controls ......................................................13

Display .......................................................14

Turning the power on/off ............................16

Initial settings .............................................16

Smart Function Key (NR key) ....................16

One touch eco mode ..................................17

Making/Answering Calls

Making calls ...............................................18

Answering calls ..........................................18

Useful features during a call .......................19

Key lock ......................................................20

Shared Phonebook

Shared phonebook .....................................21

Speed Dial

Speed dial ..................................................23

Programming

Programmable settings ..............................24

Special programming .................................29

Registering a unit .......................................31

Caller ID Service

Using Caller ID service ...............................34

Caller list ....................................................34

Answering System

Answering system ......................................36

Turning the answering system on/

off ...............................................................36

Greeting message ......................................36

Listening to messages using the base

unit .............................................................37

Listening to messages using the

handset ......................................................38

Advanced new message alerting

features ......................................................39

Remote operation .......................................40

Answering system settings .........................41

Voice Mail Service

Voice mail service ......................................43

Intercom/Locator

Intercom .....................................................44

Handset locator ..........................................44

Transferring calls, conference calls ............44

Useful Information

Character entry ..........................................45

Error messages ..........................................47

Troubleshooting .........................................48

Conditions of guarantee .............................52

Index

Index...........................................................53

2

Table of Contents

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Model composition

nKX-TG6811 series

RModel shown is KX-TG6812.

nKX-TG6821 series nKX-TG6891

RModel shown is KX-TG6822.

Series Model No. Base unit Handset

Part No. Part No. Quantity

KX-TG6811

series

KX-TG6811 KX-TG6811 KX-TGA682 1

KX-TG6812 KX-TG6811 KX-TGA682 2

KX-TG6813 KX-TG6811 KX-TGA682 3

KX-TG6821

series

KX-TG6821 KX-TG6821 KX-TGA682 1

KX-TG6822 KX-TG6821 KX-TGA682 2

KX-TG6823 KX-TG6821 KX-TGA682 3

KX-TG6824 KX-TG6821 KX-TGA682 4

KX-TG6891*1 KX-TG6821 KX-TGA682 1

*1 A key finder (KX-TGA20EX) is supplied in this model. The key finder is pre-registered to the

unit. By attaching the key finder to an easy-to-lose item in advance, you can locate and find

the mislaid item. Read the installation guide for more information on the key finder.

RThe suffix (E) in the following model numbers will be omitted in these instructions:

KX-TG6811E/KX-TG6812E/KX-TG6813E/KX-TG6821E/KX-TG6822E/KX-TG6823E/

KX-TG6824E/KX-TG6891E

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 3

Introduction

TG68xxE(en)_1225_ver012.pdf 3 2012/12/25 16:30:11

Feature differences

Series Answering system Intercom

Between handsets

KX-TG6811 series – U*1

KX-TG6821 series UU*1

*1 Single handset models: Intercom calls can be made between handsets by purchasing and

registering one or more optional handsets (page 5).

Accessory information

Supplied accessories

No. Accessory item/

Part number

Quantity

KX-TG6811

KX-TG6821

KX-TG6891

KX-TG6812

KX-TG6822

KX-TG6813

KX-TG6823

KX-TG6824

AAC adaptor for base

unit/PNLV226EZ

1111

BTelephone line cord/

PNJA1037Z (for U.K.)

1111

CRechargeable

batteries*1

2468

DHandset cover*2 1234

ECharger/

PNLC1042ZB

–123

FAC adaptor for

charger/

PNLV233EKZ

–123

*1 See page 5 for replacement battery information.

*2 The handset cover comes attached to the handset.

n For KX-TG6891

No. Accessory item/Part number Quantity

GKey finder/KX-TGA20EX 1

HCR coin cell lithium battery/CR2032 1

A B C D E F

4Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Introduction

TG68xxE(en)_1225_ver012.pdf 4 2012/12/25 16:30:11

G H

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information.

Accessory item Model number

Rechargeable

batteries

HHR-4MVE*1

Battery type:

– Nickel metal hydride (Ni-MH)

– 2 x AAA (R03) size for each handset

DECT repeater KX-A405

Key finder KX-TGA20EX*2

*1 Replacement batteries may have a different capacity from that of the supplied batteries.

*2 By registering the key finder (4 max.) to a Panasonic Digital Cordless Phone and attaching it

to an easy-to-lose item in advance, you can locate and find the mislaid item to which the key

finder is attached. Please visit our Web site:

http://panasonic.net/pcc/products/telephone/p/tga20/

Expanding your phone system

Handset (optional): KX-TGA681E

You can expand your phone system by

registering optional handsets (6 max.) to a

single base unit.

ROptional handsets may be a different

colour from that of the supplied handsets.

Sales and support information

Customer Communications Centre

RFor customers within the U.K.: 0844 844 3899

RFor customers within Ireland: 01289 8333

RFor further support on your product, please visit our website: www.panasonic.co.uk

Direct Sales at Panasonic U.K.

ROrder accessory and consumable items for your product with ease and confidence by phoning

our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public

holidays).

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 5

Introduction

TG68xxE(en)_1225_ver012.pdf 5 2012/12/25 16:30:11

RGo on line through our Internet Accessory ordering application at www.pas-europe.com

RMost major credit and debit cards accepted.

RAll enquiries transactions and distribution facilities are provided directly by Panasonic U.K.

RAlso available through our Internet is direct shopping for a wide range of finished products.

Take a browse on our website for further details.

http://shop.panasonic.co.uk/

General information

RThis equipment is designed for use on the U.K. and Ireland analogue telephone network.

RIn the event of problems, you should contact your equipment supplier in the first instance.

Declaration of Conformity:

RPanasonic System Networks Co., Ltd. declares that this equipment is in compliance with the

essential requirements and other relevant provisions of Radio & Telecommunications Terminal

Equipment (R&TTE) Directive 1999/5/EC.

Declarations of Conformity for the relevant Panasonic products described in this manual are

available for download by visiting:

http://www.doc.panasonic.de

Contact to Authorised Representative:

Panasonic Testing Centre

Panasonic Marketing Europe GmbH

Winsbergring 15, 22525 Hamburg, Germany

For your future reference

We recommend keeping a record of the following information to assist with any repair under

warranty.

Serial No. Date of purchase

(found on the bottom of the base unit)

Name and address of dealer

Attach your purchase receipt here.

6Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Introduction

TG68xxE(en)_1225_ver012.pdf 6 2012/12/25 16:30:11

For your safety

To prevent severe injury and loss of life/

property, read this section carefully before

using the product to ensure proper and safe

operation of your product.

WARNING

Power connection

RUse only the power source marked on the

product.

RDo not overload power outlets and

extension cords. This can result in the risk

of fire or electric shock.

RCompletely insert the AC adaptor/power

plug into the power outlet. Failure to do so

may cause electric shock and/or excessive

heat resulting in a fire.

RRegularly remove any dust, etc. from the

AC adaptor/power plug by pulling it from

the power outlet, then wiping with a dry

cloth. Accumulated dust may cause an

insulation defect from moisture, etc.

resulting in a fire.

RUnplug the product from power outlets if it

emits smoke, an abnormal smell, or makes

an unusual noise. These conditions can

cause fire or electric shock. Confirm that

smoke has stopped emitting and contact an

authorised service centre.

RUnplug from power outlets and never touch

the inside of the product if its casing has

been broken open.

RNever touch the plug with wet hands.

Danger of electric shock exists.

Installation

RTo prevent the risk of fire or electrical

shock, do not expose the product to rain or

any type of moisture.

RDo not place or use this product near

automatically controlled devices such as

automatic doors and fire alarms. Radio

waves emitted from this product may cause

such devices to malfunction resulting in an

accident.

RDo not allow the AC adaptor or telephone

line cord to be excessively pulled, bent or

placed under heavy objects.

Operating safeguards

RUnplug the product from power outlets

before cleaning. Do not use liquid or

aerosol cleaners.

RDo not disassemble the product.

RDo not spill liquids (detergents, cleansers,

etc.) onto the telephone line cord plug, or

allow it to become wet at all. This may

cause a fire. If the telephone line cord plug

becomes wet, immediately pull it from the

telephone wall jack, and do not use.

Medical

RConsult the manufacturer of any personal

medical devices, such as pacemakers or

hearing aids, to determine if they are

adequately shielded from external RF

(radio frequency) energy. (The product

operates in the frequency range of

1.88 GHz to 1.90 GHz, and the RF

transmission power is 250 mW (max.).)

RDo not use the product in health care

facilities if any regulations posted in the

area instruct you not to do so. Hospitals or

health care facilities may be using

equipment that could be sensitive to

external RF energy.

CAUTION

Installation and location

RNever install telephone wiring during an

electrical storm.

RNever install telephone line jacks in wet

locations unless the jack is specifically

designed for wet locations.

RNever touch uninsulated telephone wires or

terminals unless the telephone line has

been disconnected at the network interface.

RUse caution when installing or modifying

telephone lines.

RThe AC adaptor is used as the main

disconnect device. Ensure that the AC

outlet is installed near the product and is

easily accessible.

RThis product is unable to make calls when:

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 7

Important Information

TG68xxE(en)_1225_ver012.pdf 7 2012/12/25 16:30:11

– the handset batteries need recharging or

have failed.

– there is a power failure.

– the key lock feature is turned on.

Battery

RWe recommend using the batteries noted

on page 5. USE ONLY rechargeable

Ni-MH batteries AAA (R03) size.

RDo not mix old and new batteries.

RDo not open or mutilate the batteries.

Released electrolyte from the batteries is

corrosive and may cause burns or injury to

the eyes or skin. The electrolyte is toxic and

may be harmful if swallowed.

RExercise care when handling the batteries.

Do not allow conductive materials such as

rings, bracelets, or keys to touch the

batteries, otherwise a short circuit may

cause the batteries and/or the conductive

material to overheat and cause burns.

RCharge the batteries provided with or

identified for use with this product only, in

accordance with the instructions and

limitations specified in this manual.

ROnly use a compatible base unit (or

charger) to charge the batteries. Do not

tamper with the base unit (or charger).

Failure to follow these instructions may

cause the batteries to swell or explode.

Important safety

instructions

When using your product, basic safety

precautions should always be followed to

reduce the risk of fire, electric shock, and

injury to persons, including the following:

1. Do not use this product near water for

example, near a bathtub, washbowl,

kitchen sink, or laundry tub, in a wet

basement or near a swimming pool.

2. Avoid using a telephone (other than a

cordless type) during an electrical storm.

There may be a remote risk of electric

shock from lightning.

3. Do not use the telephone to report a gas

leak in the vicinity of the leak.

4. Use only the power cord and batteries

indicated in this manual. Do not dispose of

batteries in a fire. They may explode.

Check with local codes for possible special

disposal instructions.

SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise

The base unit and other compatible Panasonic

units use radio waves to communicate with

each other.

RFor maximum coverage and noise-free

communications, place your base unit:

– at a convenient, high, and central

location with no obstructions between

the handset and base unit in an indoor

environment.

– away from electronic appliances such as

TVs, radios, personal computers,

wireless devices, or other phones.

– facing away from radio frequency

transmitters, such as external antennas

of mobile phone cell stations. (Avoid

putting the base unit on a bay window or

near a window.)

RCoverage and voice quality depends on the

local environmental conditions.

RIf the reception for a base unit location is

not satisfactory, move the base unit to

another location for better reception.

Environment

RKeep the product away from electrical noise

generating devices, such as fluorescent

lamps and motors.

RThe product should be kept free from

excessive smoke, dust, high temperature,

and vibration.

RThe product should not be exposed to

direct sunlight.

RDo not place heavy objects on top of the

product.

RWhen you leave the product unused for a

long period of time, unplug the product from

the power outlet.

RThe product should be kept away from heat

sources such as radiators, cookers, etc. It

8Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Important Information

TG68xxE(en)_1225_ver012.pdf 8 2012/12/25 16:30:11

should not be placed in rooms where the

temperature is less than 0 °C or greater

than 40 °C. Damp basements should also

be avoided.

RThe maximum calling distance may be

shortened when the product is used in the

following places: Near obstacles such as

hills, tunnels, underground, near metal

objects such as wire fences, etc.

ROperating the product near electrical

appliances may cause interference. Move

away from the electrical appliances.

Routine care

RWipe the outer surface of the product

with a soft moist cloth.

RDo not use benzine, thinner, or any

abrasive powder.

Other information

CAUTION: Risk of explosion if battery is

replaced by an incorrect type. Dispose of used

batteries according to the instructions.

Notice for product disposal, transfer,

or return

RThis product can store your private/

confidential information. To protect your

privacy/confidentiality, we recommend that

you erase information such as phonebook

or caller list entries from the memory before

you dispose of, transfer, or return the

product.

Information for Users on Collection

and Disposal of Old Equipment and

used Batteries

123

These symbols (A, B, C) on the products,

packaging, and/or accompanying documents

mean that used electrical and electronic

products and batteries should not be mixed

with general household waste.

For proper treatment, recovery and recycling

of old products and used batteries, please

take them to applicable collection points, in

accordance with your national legislation and

the Directives 2002/96/EC and 2006/66/EC.

By disposing of these products and batteries

correctly, you will help to save valuable

resources and prevent any potential negative

effects on human health and the environment

which could otherwise arise from inappropriate

waste handling.

For more information about collection and

recycling of old products and batteries, please

contact your local municipality, your waste

disposal service or the point of sale where you

purchased the items.

Penalties may be applicable for incorrect

disposal of this waste, in accordance with

national legislation.

For business users in the European

Union

If you wish to discard electrical and electronic

equipment, please contact your dealer or

supplier for further information.

Information on Disposal in other

Countries outside the European Union

These symbols (A, B, C) are only valid in

the European Union. If you wish to discard

these items, please contact your local

authorities or dealer and ask for the correct

method of disposal.

Note for the battery symbol

This symbol (B) might be used in

combination with a chemical symbol (C). In

this case it complies with the requirement set

by the Directive for the chemical involved.

Specifications

RStandard:

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 9

Important Information

TG68xxE(en)_1225_ver012.pdf 9 2012/12/25 16:30:11

DECT (Digital Enhanced Cordless

Telecommunications),

GAP (Generic Access Profile)

RFrequency range:

1.88 GHz to 1.90 GHz

RRF transmission power:

Approx. 10 mW (average power per

channel)

RPower source:

220–240 V AC, 50/60 Hz

RPower consumption:

Base unit*1:

Standby: Approx. 0.6 W

Maximum: Approx. 2.5 W

Base unit*2:

Standby: Approx. 0.8 W

Maximum: Approx. 3.1 W

Charger:

Standby: Approx. 0.12 W

Maximum: Approx. 1.8 W

ROperating conditions:

0 °C–40 °C, 20 %–80 % relative air

humidity (dry)

*1 KX-TG6811 series: page 3

*2 KX-TG6821 series: page 3

Note:

RDesign and specifications are subject to

change without notice.

RThe illustrations in these instructions may

vary slightly from the actual product.

10 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Important Information

TG68xxE(en)_1225_ver012.pdf 10 2012/12/25 16:30:11

Setting up

Connections

n Base unit

RUse only the supplied Panasonic AC

adaptor PNLV226E.

*DSL/ADSL filter (not supplied) is required if

you have DSL/ADSL service.

Correct Incorrect

To power outlet

Use only the supplied

telephone line cord.

To telephone line

(DSL/ADSL filter*)

Hook “Click”

Press plug firmly.

n Charger

RUse only the supplied Panasonic AC

adaptor PNLV233E.

To power outlet

“Click”

Battery installation

RUSE ONLY Ni-MH batteries AAA (R03)

size.

RDo NOT use Alkaline/Manganese/Ni-Cd

batteries.

RConfirm correct polarities ( , ).

Rechargeable Ni-MH ONLY

RWhen the date and time setting is

displayed, see page 16.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 11

Getting Started

TG68xxE(en)_1225_ver012.pdf 11 2012/12/25 16:30:11

Battery charging

Charge for about 7 hours.

RWhen the batteries are fully charged,

“Fully charged” is displayed.

Confirm “Charging” is displayed.

Note when setting up

Note for connections

RThe AC adaptor must remain connected at

all times. (It is normal for the adaptor to feel

warm during use.)

RThe AC adaptor should be connected to a

vertically oriented or floor-mounted AC

outlet. Do not connect the AC adaptor to a

ceiling-mounted AC outlet, as the weight of

the adaptor may cause it to become

disconnected.

During a power failure

The unit will not work during a power failure.

We recommend connecting a corded-type

telephone (without AC adaptor) to the same

telephone line or to the same telephone line

jack using a T-adaptor. Your Panasonic sales

shop can offer you more information about

connection possibilities.

Note for battery installation

RUse the supplied rechargeable batteries.

For replacement, we recommend using the

Panasonic rechargeable batteries noted on

page 5, 8.

RWipe the battery ends ( , ) with a dry

cloth.

RAvoid touching the battery ends ( , ) or

the unit contacts.

Note for battery charging

RIt is normal for the handset to feel warm

during charging.

RClean the charge contacts of the handset,

base unit, and charger with a soft and dry

cloth once a month. Before cleaning the

unit, disconnect from power outlets and any

telephone line cords. Clean more often if

the unit is exposed to grease, dust, or high

humidity.

Battery level

Icon Battery level

High

Medium

Low

Needs charging.

Panasonic Ni-MH battery

performance (supplied batteries)

Operation Operating time

In continuous use 15 hours max.

Not in use (standby) 170 hours max.

Note:

RIt is normal for batteries not to reach full

capacity at the initial charge. Maximum

battery performance is reached after a few

complete cycles of charge/discharge (use).

RActual battery performance depends on

usage and ambient environment.

REven after the batteries are fully charged,

the handset can be left on the base unit or

charger without any ill effect on the

batteries.

RThe battery level may not be displayed

correctly after you replace the batteries. In

this case, place the handset on the base

12 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Getting Started

TG68xxE(en)_1225_ver012.pdf 12 2012/12/25 16:30:11

unit or charger and let it charge for at least

7 hours.

Controls

Handset

A

B

C

D

E

F

G

H

I

J

K

Speaker

M N (Talk)

Dial keypad

MZN (Speakerphone)

Microphone

Receiver

Display

MeN (Off/Power)

MR/ECON

R: Recall/Flash

ECO: Eco mode shortcut key

M N (Smart Function Key/Noise

reduction key)

NR indicator

Charge contacts

nControl type

Soft keys

The handset features 2 soft keys. By

pressing a soft key, you can select the

feature shown directly above it on the

display.

Navigator key

–MDN, MCN, MFN, or MEN: Scroll through

various lists and items.

–MDN or MCN: Adjust the receiver or

speaker volume while talking.

–MCN ( : Caller list): View the caller list.

–MFN (W: Phonebook): View the

phonebook entry.

–MEN (T: Redial): View the redial list.

Base unit

nKX-TG6811 series: page 3

BA

Charge contacts

M N (Locator)

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 13

Getting Started

TG68xxE(en)_1225_ver012.pdf 13 2012/12/25 16:30:11

nKX-TG6821 series: page 3

GHF

A B EC D

Charge contacts

Speaker

M N (Locator)

M N (Erase)

Message counter

MjN/MkN (Volume up/down)

M N/M N (Repeat/Skip)

M N (Play/Stop)

Message indicator

M N (Answer on)

Display

Handset display items

Item Meaning

Range status: The more bars

visible, the closer the handset

is to the base unit.

Out of base unit range

Paging, intercom mode

ZSpeakerphone is on.

(page 18)

Item Meaning

The line is in use.

RWhen flashing slowly: The

call is put on hold.

RWhen flashing rapidly: An

incoming call is now being

received.

Missed call*1 (page 34)

The base unit transmission

power is set to “Low”.

(page 17)

Noise reduction is set.

(page 20)

The LCD and key backlight is

off. (page 27)

RWhen displayed next to the

battery icon: Answering

system is on.*2 (page 36)

RWhen displayed with a

number:

New messages have been

recorded.*2 (page 38)

“Greeting Only” is

selected as the caller’s

recording time. In this case,

the answering system

answers calls with a greeting

message and caller

messages are not recorded.*2

(page 42)

Battery level

Alarm is on. (page 29)

Equalizer is set. (page 20)

Privacy mode is on.

(page 27)

Ringer volume is off.

(page 19)

Night mode is on. (page 30)

Blocked call*1 (page 30,

34)

New voice mail message

received.*3 (page 43)

Line in

use

Someone is using the line.

14 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Getting Started

TG68xxE(en)_1225_ver012.pdf 14 2012/12/25 16:30:11

Item Meaning

IN USE Answering system is being

used by another handset or

the base unit.*2

*1 Caller ID subscribers only

*2 KX-TG6821 series: page 3

*3 Voice mail subscribers only

Base unit display items

n KX-TG6821 series: page 3

Item Meaning

- - “Greeting Only” is

selected as the caller’s

recording time. In this case,

the answering system

answers calls with a greeting

message and caller

messages are not recorded.

(page 42)

Handset soft key icons

Icon Action

Returns to the previous screen or

outside call.

Displays the menu.

OK Accepts the current selection.

Makes a call. (page 18)

Temporarily turns off the ringer

for incoming calls. (page 19)

Places a call on hold.

Opens the phonebook.

Allows you to edit phone

numbers. (page 31)

Adds new entry. (page 23, 31)

Displays the character entry

mode for phonebook search.

(page 21)

Turns the key lock feature off.

(page 20)

Stops alarm. (page 29)

Icon Action

Snooze button on the alarm.

(page 29)

Selects entries or handsets.

(page 17, 29)

nStops recording or playback.*1

Stores phone numbers.

(page 18)

Erases the selected item.

Allows you to make an intercom

call. (page 44)

CErases a number/character.

Puts the call on mute.

*1 KX-TG6821 series: page 3

Handset main menu icons

The following icons are shown when you

press MN (right soft key) in standby mode.

Icon Feature

Answer System*1

Time Settings

Intercom

Initial Setup

Caller List

Key Finder*2

Ringer Setup*3, *4

Caller Barred*5

*1 KX-TG6821 series: page 3

*2 This icon is displayed when the key finder

is registered.

*3 KX-TG6811 series: page 3

*4 KX-TG6821 series (including

KX-TG6891): this menu icon is displayed

when the key finder is not registered.

*5 KX-TG6811 series: this menu icon is

displayed when the key finder is not

registered.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 15

Getting Started

TG68xxE(en)_1225_ver012.pdf 15 2012/12/25 16:30:11

Turning the power on/off

Power on

Press MeN for about 1 second.

Power off

Press MeN for about 2 seconds.

Initial settings

n Direct command code:

Programmable settings can be accessed by

pressing MN, #, and then the

corresponding code on the dial keypad

(page 24).

Example: Press MN#101.

n Symbol meaning:

Example: MbN: “Off”

Press MCN or MDN to select the words in

quotations.

Display language

1MN#110

2MbN: Select your desired language. a

MOKN

3MeN

Date and time

Important:

RWhen you install the batteries for the first

time, the handset may prompt you to set

date and time. First press MOKN, then

proceed to step 2.

1MN#101

2Enter the current date, month, and year.

a MOKN

Example: 15 July, 2013

15 07 13

3Enter the current hour and minute.

Example: 9:30

09 30

RYou can select 24-hour or 12-hour

clock format (“AM” or “PM”) by

pressing *.

4MOKN a MeN

Note:

RThe date and time may be incorrect after a

power failure. In this case, set the date and

time again.

Smart Function Key (NR

key)

The Smart Function Key (NR key) is located

on the bottom of the handset and informs you

with its flashing to allow you to activate the

following features by simply pressing this key.

nWhen the NR indicator flashes rapidly,

you can:

– Answer the call (outside call, intercom).

(page 18, 44)

– Stop the alarm sound. (page 29)

– Stop paging. (page 44)

nWhen the NR indicator flashes slowly in

standby mode, you can:

– Listen to new messages.*1 (page 38)

– View the caller list when there are

missed calls. (page 34)

To activate these features, their Smart

Function Key must be “On”. (page 17)

*1 KX-TG6821 series: page 3

Using the Smart Function Key

(NR key)

When the NR indicator flashes rapidly/slowly,

press MN.

RThe above features can be activated

depending the situation.

RIf you answer a call using the Smart

Function Key, the speakerphone is

activated.

REven if the handset is placed on the base

unit or charger, the feature can be

activated. You can talk or listen to new

messages*1 without lifting up the handset. If

you want to perform further operations, lift

up the handset.

16 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Getting Started

TG68xxE(en)_1225_ver012.pdf 16 2012/12/25 16:30:11

RWhen the unit has new messages*1 and

missed calls, the unit can be operated to

play the new messages first and then show

the missed calls.

*1 KX-TG6821 series: page 3

Note:

RWhile key lock is on (page 20), incoming

calls can be answered, but the following

features are disabled even when the NR

indicator flashes slowly.

– Listen to new messages.*1 (page 38)

– View the caller list when there are

missed calls. (page 34)

*1 KX-TG6821 series: page 3

Setting the Smart Function Key

The Smart Function Key for the following

features must be “On”.

–“New Message”*1 (Default: On)

–“Missed Call” (Default: Off)

The settings can be set for each handset.

*1 KX-TG6821 series: page 3

1MN#278

2MbN: Select the desired setting and press

MN.

R“” is displayed next to the selected

features.

RTo cancel a selected feature, press

MN again. “ ” disappears.

3MOKN a MeN

Note:

RIf the NR indicator flashes when the

handset is not placed on the base unit or

charger, battery consumption is faster than

usual.

One touch eco mode

The MR/ECON button on the handset enables

you to activate the eco function with one

touch.

By activating eco mode, your unit can reduce

the base unit transmission power by up to

90 % in standby mode.

You can turn on/off one touch eco mode by

just pressing MR/ECON. The default setting is

“Normal”.

– When the one touch eco mode is on: “Low”

is temporarily displayed and is shown

on the handset display instead of .

– When the one touch eco mode is off:

“Normal” is temporarily displayed and

goes off from the handset display.

Note:

RWhen there is another cordless phone

nearby and it is in use, the base unit

transmission power may not be reduced.

RActivating one touch eco mode reduces the

range of the base unit in standby mode.

RIf you set the repeater mode to “On” (page

32):

– One touch eco mode is cancelled.

–“Eco Setup” is not shown in the

display menu (page 27).

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 17

Getting Started

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Making calls

1Lift the handset and dial the phone

number.

RTo correct a digit, press MCN.

2Press MN.

3When you finish talking, press MeN or

place the handset on the base unit or

charger.

Using the speakerphone

1Dial the phone number and press MZN.

RSpeak alternately with the other party.

2When you finish talking, press MeN.

Note:

RFor best performance, use the

speakerphone in a quiet environment.

RTo switch back to the receiver, press MZN/

MN.

Adjusting the receiver or speaker

volume

Press MDN or MCN repeatedly while talking.

Making a call using the redial list

The last 10 phone numbers dialled are stored

in the redial list (each 24 digits max.).

1MEN (T)

2MbN: Select the desired phone number.

3MN

Storing a number to the phonebook

1MEN (T)

2MbN: Select the desired phone number.

a MN

3To store the name, continue from step 3,

“Adding entries”, page 21.

Erasing a number in the redial list

1MEN (T)

2MbN: Select the desired phone number.

a MN

3MbN: “Yes” a MOKN a MeN

Pause (for PBX/long distance service

users)

A pause is sometimes required when making

calls using a PBX or long distance service.

When storing a calling card access number

and/or PIN in the phonebook, a pause is also

needed (page 22).

Example: If you need to dial the line access

number “0” when making outside calls with a

PBX:

10 a MDN (Pause)

2Dial the phone number. a MN

Note:

RA 3 second pause is inserted each time MDN

(Pause) is pressed.

Answering calls

When a call is being received, the NR

indicator flashes rapidly.

1Lift the handset and press MN or MZN

when the unit rings.

RYou can also answer the call by

pressing any dial key from 0 to 9,

*, or #. (Any key answer feature)

2When you finish talking, press MeN or

place the handset on the base unit or

charger.

Using the Smart Function Key

When the NR indicator flashes rapidly, press

MN.

RYou can answer the call even if the handset

is placed on the base unit or charger

(page 16).

You can finish talking by pressing MeN

without lifting up the handset.

18 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Making/Answering Calls

TG68xxE(en)_1225_ver012.pdf 18 2012/12/25 16:30:12

Auto talk

You can answer calls simply by lifting the

handset off the base unit or charger. You do

not need to press M N. To turn this feature

on, see page 27.

Adjusting the handset ringer volume

nWhile the handset is ringing for an

incoming call:

Press MDN or MCN repeatedly to select the

desired volume.

nProgramming the volume beforehand:

1MN#160

2MbN: Select the desired volume.

3MOKN a MeN

Temporary handset ringer off

While the handset is ringing for a call, you can

turn the ringer off temporarily by pressing MN.

Useful features during a

call

Hold

This feature allows you to put an outside call

on hold.

1Press MN during an outside call.

2MbN: “Hold” a MOKN

3To release hold, press MN.

RAnother handset user can take the call

by pressing MN.

Note:

RIf a call is kept on hold for more than 9

minutes, an alarm tone starts to sound and

the NR indicator flashes rapidly. After 1

additional minute on hold, the call is

disconnected.

RIf another phone is connected to the same

line, you can also take the call by lifting its

handset.

Mute

While mute is turned on, you can hear the

other party, but the other party cannot hear

you.

1Press MN during conversation.

R flashes.

2To return to the conversation, press MN

again.

Recall/flash

MR/ECON allows you to use the special

features of your host PBX such as transferring

an extension call, or accessing optional

telephone services.

Note:

RTo change the recall/flash time, see

page 27.

For call waiting or Call Waiting

Caller ID service users

To use call waiting or Call Waiting Caller ID,

you must first subscribe with your service

provider/telephone company.

This feature allows you to receive calls while

you are already talking on the phone. If you

receive a call while on the phone, you will hear

a call waiting tone.

If you subscribe to both Caller ID and Call

Waiting with Caller ID services, the 2nd

caller’s information is displayed after you hear

the call waiting tone on the handset.

1Press MR/ECON to answer the 2nd call.

2To switch between calls, press MR/ECON.

Note:

RPlease contact your service provider/

telephone company for details and

availability of this service in your area.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 19

Making/Answering Calls

TG68xxE(en)_1225_ver012.pdf 19 2012/12/25 16:30:12

Handset noise reduction (NR key)

This feature allows you to hear the voice of

the person you are talking to clearly, by

reducing the surrounding noise coming from

the other party’s telephone.

Press MN to turn on/off while talking.

Note:

RWhen this feature is turned on, is

displayed while talking.

RDepending on the environment where this

handset is being used, this feature may not

be effective.

RThis feature is not available using the

speakerphone.

Handset equalizer

This feature clarifies the voice of the person

you are talking to, producing a more

natural-sounding voice that is easier to hear

and understand.

1Press MN while talking.

2MbN: “Equalizer” a MOKN

3MbN: Select the desired setting.

4Press MOKN to exit.

Note:

RWhen this feature is turned on, is

displayed while talking.

RDepending on the condition and quality of

your telephone line, this feature may

emphasise existing line noise. If it becomes

difficult to hear, turn this feature off.

RThis feature is not available while using the

speakerphone.

Call share

You can join an existing outside call.

To join the conversation, press MN when

the other handset is on an outside call.

Note:

RTo prevent other users from joining your

conversations with outside callers, turn the

privacy mode on (page 27).

Key lock

The handset can be locked so that no calls or

settings can be made. Incoming calls can be

answered, but all other functions are disabled

while key lock is on.

To turn key lock on, press MN for about 3

seconds.

R is displayed.

RTo turn key lock off, press M N for about 3

seconds.

Note:

RCalls to emergency numbers cannot be

made until key lock is turned off.

20 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Making/Answering Calls

TG68xxE(en)_1225_ver012.pdf 20 2012/12/25 16:30:12

Shared phonebook

The shared phonebook allows you to make

calls without having to dial manually. Any

handset registered to the base unit can use

the shared phonebook. You can add 120

names and phone numbers to the shared

phonebook.

Important:

ROnly 1 person can access the shared

phonebook at a time.

Adding entries

1MN or MFN (W) a M N

2MbN: “New Entry” a MOKN

3Enter the party’s name (16 characters

max.). a MOKN

RYou can change the character entry

mode by pressing MR/ECON

(page 45).

4Enter the party’s phone number (24 digits

max.). a MOKN 2 times

RTo add other entries, repeat from step

3.

5MeN

Finding and calling from a

phonebook entry

Scrolling through all entries

1MN or MFN (W)

2MbN: Select the desired entry.

RYou can scroll through the phonebook

entry by pressing and holding MCN or

MDN.

3MN

Searching by first character

1MN or MFN (W)

RChange the character entry mode if

necessary:

MN a MbN: Select the character

entry mode. a MOKN

2Press the dial key (0 to 9, or #) which

contains the character you are searching

for (page 45).

RPress the same dial key repeatedly to

display the first entry corresponding to

each character located on that dial key.

RIf there is no entry corresponding to

the character you selected, the next

entry is displayed.

3MbN: Scroll through the phonebook if

necessary.

4MN

Editing entries

1Find the desired entry (page 21). a MN

2MbN: “Edit” a MOKN

3Edit the name if necessary (16 characters

max.; page 45). a MOKN

4Edit the phone number if necessary (24

digits max.). a MOKN 2 times a MeN

Erasing entries

Erasing an entry

1Find the desired entry (page 21). a MN

2MbN: “Erase” a MOKN

3MbN: “Yes” a MOKN a MeN

Erasing all entries

1MN or MFN (W) a M N

2MbN: “Erase All” a MOKN

3MbN: “Yes” a MOKN

4MbN: “Yes” a MOKN a MeN

Chain dial

This feature allows you to dial phone numbers

in the phonebook while you are on a call. This

feature can be used, for example, to dial a

calling card access number or bank account

PIN that you have stored in the phonebook,

without having to dial manually.

1During an outside call, press MN.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 21

Shared Phonebook

TG68xxE(en)_1225_ver012.pdf 21 2012/12/25 16:30:12

2MbN: “Phonebook” a MOKN

3MbN: Select the desired entry.

4Press MN (right soft key) to dial the

number.

Note:

RWhen storing a calling card access number

and your PIN in the phonebook as one

phonebook entry, press MDN (Pause) to add

pauses after the number and PIN as

necessary (page 18).

22 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Shared Phonebook

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Speed dial

You can assign 1 phone number to each of

the dial keys (1 to 6) on the handset.

Adding phone numbers to speed

dial keys

nBy entering phone numbers:

1Press and hold the desired speed dial

key (1 to 6). a MN

2MbN: “Manual” a MOKN

3Enter the party’s name (16 characters

max.; page 45). a MOKN

4Enter the party’s phone number (24

digits max.). a MOKN 2 times a

MeN

nFrom the shared phonebook:

1Press and hold the desired speed dial

key (1 to 6). a MN

2MbN: “Phonebook” a MOKN

3MbN: Select the desired entry.

4MOKN a MeN

Note:

RIf you edit a phonebook entry which is

assigned to a speed dial key, the edited

entry does not transfer to the speed dial

key.

Editing an entry

1Press and hold the desired speed dial key

(1 to 6). a MN

2MbN: “Edit” a MOKN

3Edit the name if necessary (16 characters

max.; page 45). a MOKN

4Edit the phone number if necessary (24

digits max.). a MOKN 2 times a MeN

Erasing an entry

1Press and hold the desired speed dial key

(1 to 6). a MN

2MbN: “Erase” a MOKN

3MbN: “Yes” a MOKN

4MeN

Viewing speed dial key

assignments

You can see the speed dial key assignments

on the handset display.

Press and hold the desired speed dial key (1

to 6).

Making a call using a speed dial

key

1Press and hold the desired speed dial key

(1 to 6).

2MN

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 23

Speed Dial

TG68xxE(en)_1225_ver012.pdf 23 2012/12/25 16:30:12

Programmable settings

You can customise the unit by programming the following features using the handset.

To access the features, there are 2 methods.

nScrolling through the display menus

1MN

2Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN

3Press MCN or MDN to select the desired item from the next sub-menus. a MOKN

4Press MCN or MDN to select the desired setting. a MOKN

RThis step may vary depending on the feature being programmed.

RTo exit the operation, press MeN.

nUsing the direct command code

1MN a Enter the desired code.

Example: Press MN#101.

2Select the desired setting. a MOKN

RThis step may vary depending on the feature being programmed.

RTo exit the operation, press MeN.

Note:

RIn the following table, < > indicates the default settings.

RIn the following table, indicates the reference page number.

RDisplay menu order and sub-menu may vary depending on your model.

Display the menu tree and direct command code table

Main menu: “Answer System”*1

Sub-menu 1 Sub-menu 2 Settings Code

Play New Msg.

(Msg.: message)

– – #323 38

Play All Msg. – – #324 38

Erase All Msg.*2 – – #325 38

Greeting Start REC*2

(Record greeting)

–#302 37

Play Greeting –#303 37

Default*2

(Reset to pre-recorded

greeting)

–#304 37

24 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Programming

TG68xxE(en)_1225_ver012.pdf 24 2012/12/25 16:30:12

Sub-menu 1 Sub-menu 2 Settings Code

New Message Alert*2 Outgoing Call

–On/Off

1: On 0: <Off>#338 39

Outgoing Call

–Notification to

–

Outgoing Call

–Remote Code

1: Activate

0: <Inactivate>

Base Unit Beep 1: On

0: <Off>

#339 39

Settings Number of Rings*2 2-9: 2-9 Rings

5: <5 Rings>

0: Auto

#211 41

Recording Time*2 1: 1 Minute

3: <3 Minutes>

0: Greeting Only*3

#305 42

Remote Code*2 –#306 40

Call Screening 1: <On> 0: Off #310 36

Answer On*2 – – #327 36

Answer Off*2 – – #328 36

Main menu: “Time Settings”

Sub-menu 1 Sub-menu 2 Settings Code

Set Date/Time*2 – – #101 16

Memo Alarm 1-3: Alarm1-3 1: Once

2: Daily

3: Weekly

0: <Off>

#720 29

Time Adjustment*2, *4 –1: <Caller ID>

0: Manual

#226 –

Main menu: “Intercom”

Operation Code

Paging the desired unit. #274 44

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 25

Programming

TG68xxE(en)_1225_ver012.pdf 25 2012/12/25 16:30:12

Main menu: “Initial Setup”

Sub-menu 1 Sub-menu 2 Settings Code

Ringer Setup Ringer Volume

–Handset

0-6: Off-6 <6> #160 19

Ringer Volume

–Base Unit*1, *2

0-6: Off-6 <3> #G160 –

Ringtone*5, *6

(Handset)

<Ringtone 1>#161 –

Night Mode

–On/Off

1: On 0: <Off>#238 30

Night Mode

–Start/End

<23:00/06:00> #237 30

Night Mode

–Ring Delay

1: 30 sec.

2: <60 sec.>

3: 90 sec.

4: 120 sec.

0: No Ringing

#239 30

First Ring*2, *7 1: <On> 0: Off #173 –

Time Settings Set Date/Time*2 –#101 16

Memo Alarm

–1-3: Alarm1-3

1: Once

2: Daily

3: Weekly

0: <Off>

#720 29

Time

Adjustment*2, *4

1: <Caller ID>

0: Manual

#226 –

Handset Name – – #104 30

Key Finder Setup*8

–1: Add new device

(for Finder1)*9

–2: Add new device

(for Finder2)

–3: Add new device

(for Finder3)

–4: Add new device

(for Finder4)

Change Name*2 Finder1 #6561 –

Finder2*10 #6562*11

Finder3*10 #6563*11

Finder4*10 #6564*11

Register –#6571 –

#6572*11

#6573*11

#6574*11

Cancel Register –#6581 –

#6582*11

#6583*11

#6584*11

Caller Barred*2 – – #217 30

26 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Programming

TG68xxE(en)_1225_ver012.pdf 26 2012/12/25 16:30:12

Sub-menu 1 Sub-menu 2 Settings Code

Speed Dial – – #261 23

Eco Setup Transmission

Power*2

1: <Normal> 2: Low #725 17

Display Setup LCD & Key

Backlight

1: <On> 0: Off #276 –

Contrast

(Display contrast)

1-6: Level 1-6

<4>

#145 –

Smart Function Key – – #278 17

Keytones*12 –1: <On> 0: Off #165 –

Call Restrict*2 – – #256 31

Auto Talk*13 –1: On 0: <Off>#200 19

Line Setup Recall/Flash*2, *14 0: 900 msec.

1: 700 msec.

2: 600 msec.

3: 400 msec.

4: 300 msec.

5: 250 msec.

G: 200 msec.

#: 160 msec.

6: 110 msec.

7: <100 msec.>

8: 90 msec.

9: 80 msec.

#121 19

Privacy Mode*2, *15 –1: On 0: <Off>#194 –

Base Unit PIN*2 – <0000>#132 31

Repeater Mode*2 –1: On 0: <Off>#138 32

Register Register H.set

(H.set: handset)

–#130 32

Cancel Register*3 –#131 32

Language Display <English>#110 16

Main menu: “Caller List”

Operation Code

Viewing the caller list. #213 34

Main menu: “Key Finder”*8

Sub-menu 1 Sub-menu 2 Settings Code

Search – – #655 –

Battery Check – –

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 27

Programming

TG68xxE(en)_1225_ver012.pdf 27 2012/12/25 16:30:12

Main menu: “Ringer Setup”*16, *17

Sub-menu 1 Sub-menu 2 Settings Code

Ringer Volume Handset 0-6: Off-6 <6> #160 19

Base Unit*1, *2 0-6: Off-6 <3> #G160 –

Ringtone*5, *6

(Handset)

– <Ringtone 1>#161 –

Night Mode On/Off 1: On 0: <Off>#238 30

Start/End <23:00/06:00> #237 30

Ring Delay 1: 30 sec.

2: <60 sec.>

3: 90 sec.

4: 120 sec.

0: No Ringing

#239 30

First Ring*2, *7 –1: <On> 0: Off #173 –

Main menu: “Caller Barred”*2, *18

Operation Code

Storing/Viewing bar call numbers. #217 30

*1 KX-TG6821 series: page 3

*2 If you program these settings using one of the handsets, you do not need to program the

same item using another handset.

*3 This menu is not displayed when scrolling through the display menus. It is only available in

direct command code.

*4 This feature allows the unit to automatically adjust the date and time each time caller

information including date and time is received.

To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”.

(Caller ID subscribers only)

To use this feature, set the date and time first (page 16).

*5 The ringer tone may continue to play for several seconds even if the caller has already hung

up. You may either hear a dial tone or no one on the line when you answer the call.

*6 The preset melodies in this product (“Ringtone 3” - “Ringtone 40”) are used with

permission of © 2012 Copyrights Vision Inc.

*7 If you do not want the unit to ring before the caller information is received, set to “Off”.

(Caller ID subscribers only)

You can only remove the first ring if the unit rings 2 times or more by default, which depends

on your service provider/telephone company.

*8 This setting is available when you have the key finder (KX-TGA20EX). Read the installation

guide for more information on the key finder.

*9 For models with supplied key finders, the display shows “1: Finder1”.

*10 If you register 2 or more key finders.

*11 If you have 2 or more key finders.

*12 Turn this feature off if you prefer not to hear key tones while you are dialling or pressing any

keys, including confirmation tones and error tones.

*13 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up

the handset to answer a call, turn off this feature.

28 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Programming

TG68xxE(en)_1225_ver012.pdf 28 2012/12/25 16:30:12

*14 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX

supplier if necessary.

*15 To prevent other users from joining your conversations with outside callers, turn this feature

on.

*16 KX-TG6811 series: page 3

*17 KX-TG6821 series (including KX-TG6891): this menu icon is displayed when the key finder

is not registered.

*18 KX-TG6811 series: this menu icon is displayed when the key finder is not registered.

Special programming

Alarm

An alarm sounds at the set time for 1 minute

and is repeated 5 times at 5 minute intervals

(snooze function). A text memo can also be

displayed for the alarm. A total of 3 separate

alarm times can be programmed for each

handset. You can set one of 3 different alarm

options (once, daily, or weekly) for each alarm

time.

Important:

RSet the date and time beforehand

(page 16).

1MN#720

2Select an alarm by pressing 1 to 3. a

MOKN

3MbN: Select the desired alarm option. a

MOKN

“Off”

Turns alarm off. Go to step 9.

“Once”

An alarm sounds once at the set time.

“Daily”

An alarm sounds daily at the set time.

Go to step 5.

“Weekly”

Alarm sounds weekly at the set time(s).

4Proceed with the operation according to

your selection in step 3.

nOnce:

Enter the desired date and month. a

MOKN

nWeekly:

MbN: Select the desired day of the week

and press MN. a MOKN

5Set the desired time. a MOKN

6Enter a text memo (10 characters max.;

page 45). a MOKN

7MbN: Select the desired alarm tone. a

MOKN

RWe recommend selecting a different

ringer tone from the one used for

outside calls.

8MbN: Select the desired snooze setting.

a MOKN

9MOKN a MeN

RWhen the alarm is set, is displayed.

Note:

RPress MN to stop the alarm completely.

RWhen the handset is in use, the alarm will

not sound until the handset is in standby

mode.

RPress any dial key, MN, or M N to stop

the sound but keep the snooze function

activated.

RIf you want to make an outside call when

the snooze function is activated, please

stop the snooze function before making the

call.

Night mode

Night mode allows you to select a period of

time during which the handset will not ring for

outside calls. This feature is useful for time

periods when you do not want to be disturbed,

for example, while sleeping. Night mode can

be set for each handset.

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Important:

RSet the date and time beforehand

(page 16).

RWe recommend turning the base unit ringer

off (page 26) in addition to turning the night

mode on. (KX-TG6821 series: page 3)

RIf you have set the alarm, the alarm sounds

even if the night mode is turned on.

Turning night mode on/off

1MN#238

2MbN: Select the desired setting. a MOKN

RIf you select “Off”, press MeN to

exit.

3Enter the desired hour and minute you

wish to start this feature. a MOKN

RYou can select 24-hour or 12-hour

clock format (“AM” or “PM”) by

pressing *.

4Enter the desired hour and minute you

wish to end this feature. a MOKN

5MeN

RWhen the night mode is set, is

displayed.

Changing the start and end time

1MN#237

2Continue from step 3, “Turning night

mode on/off”, page 30.

Setting the ring delay

This setting allows the handset to ring during

night mode if the caller waits long enough.

After the selected amount of time passes, the

handset rings. If you select “No Ringing”,

the handset never rings during night mode.

1MN#239

2MbN: Select the desired setting. a MOKN

a MeN

Note:

RWhen the answering system answers the

call, this feature does not work.

(KX-TG6821 series: page 3)

Changing the handset name

Each handset can be given a customised

name (“Bob”, “Kitchen”, etc.). This is useful

when you make intercom calls between

handsets. You can also select whether or not

the handset name is displayed in standby

mode. The default setting is “No”. If you select

“Yes” without entering any handset name,

“Handset 1” to “Handset 6” is displayed.

1MN#104

2Enter the desired name (max. 10

characters; page 45).

RIf not required, go to step 3.

3MOKN

4MbN: Select the desired setting. a MOKN

2 times

5MeN

Incoming call barring (Caller ID

subscribers only)

This feature allows the unit to reject calls from

specified phone numbers that you do not want

to answer such as junk calls.

When a call is received, the unit does not ring

while the caller is being identified. If the phone

number matches an entry in the call barred

list, the unit emits no sound to the caller, and

disconnects the call.

Important:

RWhen the unit receives a call from a

number that is stored in the call barred list,

the call is logged in the caller list

(page 34) with after the call is

disconnected.

Storing unwanted callers

You can store up to 50 phone numbers in the

call barred list.

Important:

RYou must store the phone number with an

area code in the call barred list.

nFrom the caller list:

1MCN ( )

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2MbN: Select the entry to be barred. a

MN

3MbN: “Save CID” a MOKN

4MbN: “Caller Barred” a MOKN

5MbN: “Yes” a MOKN a MeN

nBy entering phone numbers:

1MN#217 a M N

2Enter the phone number (24 digits

max.). a MOKN

RTo erase a digit, press MCN.

3MeN

Viewing/editing/erasing bar call

numbers

1MN#217

2MbN: Select the desired entry.

RTo exit, press MeN.

3To edit a number:

M N a Edit the phone number. a

MOKN a MeN

To erase a number:

MN a MbN: “Yes” a MOKN a MeN

Note:

RWhen editing, press the desired dial key to

add, MCN to erase.

Setting call restriction

You can restrict selected handsets from

dialling certain numbers. You can assign up to

6 phone numbers to be restricted, and select

which handsets are to be restricted. Storing

area codes here prevents the restricted

handsets from dialling any phone number in

that area code.

1MN#256

2Enter the base unit PIN (default: “0000”).

RIf you forget your PIN, see page 49.

3Select the handsets to be restricted by

pressing 1 to 6.

RAll handsets registered to the base unit

are displayed.

R“” is displayed next to the selected

handset numbers.

RTo cancel a selected handset, press

the same dial key again. “ ”

disappears.

4MOKN

5Select a memory location by pressing 1

to 6. a MOKN

6Enter the phone number or area code to

be restricted (8 digits max.). a MOKN a

MeN

RTo erase a restricted number, press

MCN.

Changing the base unit PIN

(Personal Identification Number)

Important:

RIf you change the PIN, please make note of

your new PIN. The unit will not reveal the

PIN to you. If you forget your PIN, see

page 49.

1MN#132

2Enter the current 4-digit base unit PIN

(default: “0000”).

3Enter the new 4-digit base unit PIN. a

MOKN

4MbN: “Yes” a MOKN a MeN

Registering a unit

Operating additional units

Additional handsets

Up to 6 handsets can be registered to the

base unit.

Important:

RThe additional handset model

recommended for use with this unit is noted

on page 5. If another handset model is

used, certain operations may not be

available.

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Registering a handset to the

base unit

The supplied handset and base unit are

pre-registered. If for some reason the handset

is not registered to the base unit (for example,

is displayed even when the handset is

near the base unit), re-register the handset.

1Handset:

MN#130

2Base unit:

Proceed with the operation for your model.

nKX-TG6811 series: page 3

Press and hold MN for about 5

seconds. (No registration tone)

nKX-TG6821 series: page 3

Press and hold MN for about 5

seconds, until the registration tone

sounds.

RIf all registered handsets start ringing,

press MN again to stop, then repeat

this step.

RThe next step must be completed

within 90 seconds.

3Handset:

MOKN a Wait until “Base PIN” is

displayed. a Enter the base unit PIN

(default: “0000”). a MOKN

RIf you forget your PIN, see page 49.

RWhen the handset has been registered

successfully, is displayed.

Note:

RWhile registering, “Base in

registering” is displayed on all

registered handsets.

RWhen you purchase an additional handset,

refer to the additional handset’s installation

manual for registration.

Deregistering a handset

A handset can cancel its own registration to

the base unit, or other handsets registered to

the same base unit. This allows the handset to

end its wireless connection with the system.

1MN#131

RAll handsets registered to the base unit

are displayed.

2MbN: Select the handset you want to

cancel. a MOKN

3MbN: “Yes” a MOKN

RA confirmation tone sounds.

RThe handset does not beep when

cancelling its own registration.

4MeN

Increasing the range of the base

unit

You can increase the signal range of the base

unit by using a DECT repeater. Please use

only the Panasonic DECT repeater noted on

page 5. Contact your Panasonic dealer for

details.

Important:

RBefore registering the repeater to this base

unit, you must turn the repeater mode on.

RDo not use more than one repeater at a

time.

Setting the repeater mode

1MN#138

2MbN: Select the desired setting. a MOKN

a MeN

Note:

RAfter turning the repeater mode on or off,

may be displayed on the handset

momentarily. This is normal and the

handset can be used once is displayed.

Registering the DECT repeater

(KX-A405) to the base unit

Note:

RPlease use a repeater that has not yet been

registered to another unit. If the repeater is

registered to another unit, deregister it first,

referring to the Installation Guide for the

DECT repeater.

1Base unit:

Proceed with the operation for your model.

nKX-TG6811 series: page 3

Press and hold MN for about 5

seconds. (No registration tone)

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nKX-TG6821 series: page 3

Press and hold M N for about 5

seconds, until the registration tone

sounds.

RThe next step must be completed

within 90 seconds.

2DECT repeater:

Connect the AC adaptor, then wait until

the indicator and indicator light

green.

3Base unit:

To exit the registration mode, press M N.

RThe registration tone stops.

(KX-TG6821 series: page 3)

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Using Caller ID service

Important:

RThis unit is Caller ID compatible. To use

Caller ID features, you must subscribe to a

Caller ID service. Contact your service

provider/telephone company for details.

Caller ID features

When an outside call is being received, the

caller information is displayed.

Caller information for the last 50 callers is

logged in the caller list from the most recent

call to the oldest.

RIf the unit cannot receive caller information,

the following is displayed:

–“Out of Area”: The caller dials from

an area which does not provide a Caller

ID service.

–“Private Caller”: The caller

requests not to send caller information.

RIf the unit is connected to a PBX system,

caller information may not be properly

received. Contact your PBX supplier.

Missed calls

If a call is not answered, the unit treats it as a

missed call and is displayed. This lets you

know if you should view the caller list to see

who called while you were away.

Even if only one missed call in the caller list is

viewed (page 34), disappears from the

display. When you receive another new call,

is displayed again.

Note:

REven when there are unviewed missed

calls, disappears from the standby

display if the following operation is

performed by one of the registered

handsets:

– Being replaced on the base unit or

charger.

– Pressing MeN.

Phonebook name display

When caller information is received and it

matches a phone number stored in the

phonebook, the stored name in the

phonebook is displayed and logged in the

caller list.

Caller list

Important:

ROnly 1 person can access the caller list at a

time.

RMake sure the unit’s date and time setting

is correct (page 16).

Viewing the caller list and calling

back

1MCN ( )

2Press MCN to search from the most recent

call, or press MDN to search from the

oldest call.

RIf is displayed, not all of the

information is shown. To see the

remaining information, press MEN. To

return to the previous screen, press

MFN.

3To call back, press MN.

To exit, press MeN.

Note:

RIf the entry has already been viewed or

answered, “ ” is displayed, even if it was

viewed or answered using another handset.

RIf the call matches an entry in the call

barred list, the number is logged with

(page 30).

Using the Smart Function Key

When is displayed and the NR indicator

flashes slowly, there are missed calls.

Press MN in step 1 on “Viewing the caller

list and calling back”, page 34.

R“Missed Call” must be set to “On” in

“Setting the Smart Function Key”, page 17.

RIf the handset is placed on the base unit or

charger, you need to lift up the handset to

view the caller list after pressing MN.

RWhen the unit has new messages*1 and

missed calls, the unit can be operated to

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play the new messages first and then show

the missed calls.

*1 KX-TG6821 series: page 3

Editing a caller’s phone number

before calling back

1MCN ( )

2MbN: Select the desired entry.

3MN a MbN: “Edit” a MOKN

4Edit the number.

RPress dial key (0 to 9) to add, MCN to

delete.

5MN

Erasing selected caller

information

1MCN ( )

2MbN: Select the desired entry.

3MN a MbN: “Yes” a MOKN a MeN

Erasing all caller information

1MCN ( )

2MN a MbN: “Yes” a MOKN a MeN

Storing caller information to the

phonebook

1MCN ( )

2MbN: Select the desired entry. a MN

3MbN: “Save CID” a MOKN

4MbN: “Phonebook” a MOKN

5To store the name, continue from step 3,

“Adding entries”, page 21.

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Answering system

Available for:

KX-TG6821 series (page 3)

The answering system can answer and record

calls for you when you are unavailable to

answer the phone.

You can also set the unit to play a greeting

message but not to record caller messages by

selecting “Greeting Only” as the recording

time setting (page 42).

Important:

ROnly 1 person can access the answering

system (listen to messages, record a

greeting message, etc.) at a time.

RWhen callers leave messages, the unit

records the day and time of each message.

Make sure the date and time have been set

correctly (page 16).

Memory capacity (including your

greeting message)

The total recording capacity is about 30

minutes. A maximum of 64 messages can be

recorded.

Note:

RWhen message memory becomes full:

–“Messages Full” is shown on the

handset display.

– The message counter on the base unit

flashes if the answering system is turned

on.

– and the total number of new

messages are not displayed on the

handset even if the answering system is

turned on.

– If you use the pre-recorded greeting

message, the unit automatically switches

to another pre-recorded greeting

message asking callers to call again

later.

– If you recorded your own greeting

message, the same message is still

announced to callers even though their

messages are not recorded.

Turning the answering

system on/off

The answering system is preset to on.

Base unit

Press MN to turn on/off the answering

system.

RWhen the answering system is turned on,

the message counter displays the total

number of messages (old and new).

Handset

1To turn on:

MN#327

To turn off:

MN#328

2MeN

Note:

RWhen the answering system is turned on,

is displayed next to the battery icon.

Call screening

While a caller is leaving a message, you can

listen to the call through the handset’s

speaker. To adjust the speaker volume, press

MDN or MCN repeatedly. You can answer the call

by pressing MN on the handset. Call

screening can be set for each handset. The

default setting is “On”.

1MN#310

2MbN: Select the desired setting. a MOKN

a MeN

Greeting message

When the unit answers a call, a greeting

message is played to callers.

You can use either:

– your own greeting message

– a pre-recorded greeting message

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Recording your greeting message

1MN#302

2MbN: “Yes” a MOKN

3After a beep sounds, hold the handset

about 20 cm away and speak clearly into

the microphone (2 minutes and 30

seconds max.).

4Press MnN to stop recording.

5MeN

Using a pre-recorded greeting

message

The unit provides 2 pre-recorded greeting

messages:

– If you erase or do not record your own

greeting message, the unit plays a

pre-recorded greeting asking callers to

leave a message.

– If the message recording time (page 42)

is set to “Greeting Only”, callers’

messages are not recorded and the unit

plays a different pre-recorded greeting

message asking callers to call again.

Resetting to a pre-recorded greeting

message

If you want to use a pre-recorded greeting

message once you record your own greeting

message, you need to erase your own

greeting message.

1MN#304

2MOKN a MeN

Playing back the greeting

message

1MN#303

2MeN

Listening to messages

using the base unit

When new messages have been recorded,

MN on the base unit flashes.

Press M N.

RIf new messages have been recorded, the

base unit plays back new messages.

RIf there are no new messages, the base

unit plays back all messages.

Operating the answering system

during playback

Key Operation

MjN or MkNAdjust the speaker volume

M N Repeat message*1

M N Skip message

M N Stop playback

M N Erase currently playing

message

*1 If pressed within the first 5 seconds of a

message, the previous message is

played.

Rewinding the message

Press and hold M N until the unit plays the

desired part of the message.

RDuring rewinding, the base unit makes a

continuous beeping sound. Rewinding

speed may vary depending on the recorded

message.

RAt the beginning of the message, the unit

plays the message at normal speed.

Fast-forwarding the message

Press and hold MN until the unit plays the

desired part of the message.

RDuring fast-forwarding, the base unit makes

a continuous beeping sound.

Fast-forwarding speed may vary depending

on the recorded message.

REven if you press and hold M N when the

end of this message is played, the next

message is played at normal speed.

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Erasing all messages

Press MN 2 times while the unit is not in use.

Listening to messages

using the handset

When new messages have been recorded,

is displayed on the handset with the total

number of new messages.

1To listen to new messages:

MN#323

To listen to all messages:

MN#324

2When finished, press MeN.

Note:

RTo switch to the receiver, press MN.

Using the Smart Function Key

When is displayed and the NR indicator

flashes slowly, there are new messages.

Press MN in step 1 on “Listening to

messages using the handset”, page 38.

R“New Message” must be set to “On” in

“Setting the Smart Function Key”, page 17.

Operating the answering system

MN a a MOKN

Key Operation

MDN or MCNAdjust the receiver or speaker

volume (during playback)

1 or MFNRepeat message

(during playback)*1

2 or MENSkip message

(during playback)

3Enter the “Settings” menu

4Play new messages

5Play all messages

6Play greeting message

76 Record greeting message

8Turn answering system on

Key Operation

M N Pause message*2

9 or MnNStop recording

Stop playback

0Turn answering system off

*4*3 Erase currently playing

message

*5 Erase all messages

*6 Reset to a pre-recorded

greeting message

*1 If pressed within the first 5 seconds of a

message, the previous message is

played.

*2 To resume playback:

MbN: “Play” a MOKN

*3 You can also erase as follows:

MN a MbN: “Erase” a MOKN a MbN:

“Yes” a MOKN

Calling back (Caller ID

subscribers only)

If caller information is received for the call, you

can call the caller back while listening to a

message.

1Press MN during playback.

2MbN: “Call Back” a MOKN

Editing the number before calling back

1Press MN during playback.

2MbN: “Edit & Call” a MOKN

3Edit the number. a MN

Erasing all messages

1MN#325

2MbN: “Yes” a MOKN a MeN

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Advanced new message

alerting features

Audible message alert

This feature allows the base unit to beep to

inform you of a new message arrival when

new messages are recorded. The base unit

beeps 2 times every minute until you listen to

the messages, if the “Base Unit Beep”

setting is turned on. The default setting is

“Off”.

1MN#339

2MbN: Select the desired setting. a MOKN

a MeN

New message alert by a call

This feature allows the unit to make a call to

the pre-stored phone number and inform you

that a new message has been received by

announcement.

To use this feature, you must:

– store a phone number to which the unit

makes the call to.

– turn on the new message alert setting.

After you answer the new message alert call,

you can listen to messages from that call

(page 40).

Important:

RThe unit makes a call to the pre-stored

phone number after the new message is

recorded:

– If the call is answered, the

announcement is repeated for about 1

minute.

– If nobody answers within 1 minute, the

unit will not retry the call.

Storing a phone number to which the

unit makes an alert call

nFrom the phonebook:

1MN#338

2MbN: “Notification to” a MOKN

a MN

3MbN: “Phonebook” a MOKN

4MbN: Select the desired phonebook

entry. a MOKN a MeN

nBy entering a phone number:

1MN#338

2MbN: “Notification to” a MOKN

a MN

3MbN: “Manual” a MOKN

4Enter the desired name (16 characters

max.; page 45). a MOKN

5Enter the desired number (24 digits

max.). a MOKN 2 times a MeN

Turning on/off the new message alert

setting

1MN#338

2MbN: “On/Off” a MOKN

3MbN: Select the desired setting. a MOKN

a MeN

Editing the set phone number

1MN#338

2MbN: “Notification to” a MOKN

3MN a MbN: “Edit” a MOKN

4Edit the name if necessary (16 characters

max.; page 45). a MOKN

5Edit the phone number if necessary (24

digits max.). a MOKN 2 times a MeN

Erasing the set phone number

1MN#338

2MbN: “Notification to” a MOKN

3MN a MbN: “Erase” a MOKN

4MbN: “Yes” a MOKN a MeN

RThe new message alert setting is

turned off.

Activating/inactivating the remote

access code to play messages

If you activate this feature, you must enter the

remote access code (page 40) to play the

new message from the new message alert

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call. This is so that unauthorised parties

cannot listen to your messages. The default

setting is “Inactivate”.

–“Inactivate”: You can listen to the

message by pressing 4 to play new

messages (without entering the remote

access code).

–“Activate”: You must enter your remote

access code (page 40) and then press 4

to play new message.

1MN#338

2MbN: “Remote Code” a MOKN

3MbN: “Activate” or “Inactivate” a

MOKN a MeN

Listening to messages

After you answer the new message alert, you

can listen to the messages as follows.

nWhen the remote access code is set to

“Inactivate”:

Press 4 to play the new message during

the announcement.

nWhen the remote access code is set to

“Activate”:

1Enter the remote access code

(page 40) during the announcement.

2Press 4 to play the new message.

Note:

RAfter listening to new messages, you can

press #9 during the call to turn off the

new message alert by a call feature.

REven if the unit makes a new message alert

call, the handset redial list does not show

the record.

Remote operation

Using a touch-tone phone, you can call your

phone number from outside and access the

unit to listen to messages or change

answering system settings. The unit’s voice

guidance prompts you to press certain dial

keys to perform different operations.

Remote access code

A 3-digit remote access code must be entered

when operating the answering system

remotely. This code prevents unauthorised

parties from listening to your messages

remotely.

Important:

RIn order to operate the answering system

remotely, you must first set a remote

access code.

1M N#306

2To turn on remote operation, enter the

desired 3-digit remote access code.

3MOKN a MeN

Deactivating remote operation

Press * in step 2 on “Remote access code”,

page 40.

RThe entered remote access code is deleted.

Using the answering system

remotely

1Dial your phone number from a

touch-tone phone.

2After the greeting message starts, enter

your remote access code.

3Follow the voice guidance prompts as

necessary or control the unit using

remote commands (page 41).

4When finished, hang up.

Voice guidance

During remote operation, the unit’s voice

guidance starts and prompts you to press 1

to perform a specific operation, or press 2 to

listen to more available operations.

Note:

RIf you do not press any dial keys within 10

seconds after a voice guidance prompt, the

unit disconnects your call.

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Remote commands

You can press dial keys to access certain

answering system functions without waiting for

the voice guidance to prompt you.

Key Operation

1Repeat message

(during playback)*1

2Skip message

(during playback)

4Play new messages

5Play all messages

6Play greeting message

7Record greeting message

9Stop recording

Stop playback

0Turn answering system off

*4 Erase currently playing message

*5 Erase all messages

*6 Reset to a pre-recorded greeting

message (during greeting message

playback)

*# End remote operation

(or hang up)

*1 If pressed within the first 5 seconds of a

message, the previous message is

played.

Turning on the answering system

remotely

If the answering system is off, you can turn it

on remotely.

1Dial your phone number from a

touch-tone phone.

2Let the phone ring 20 times.

RA long beep is heard.

3Enter your remote access code within 10

seconds after the long beep.

RThe greeting message is played back.

RYou can either hang up, or enter your

remote access code again and begin

remote operation (page 40).

Answering system settings

Number of rings before the unit

answers a call

You can change the number of times the

phone rings “Number of Rings” before the

unit answers a call. You can select 2 to 9

rings, or “Auto”.

The default setting is “5 Rings”.

“Auto”: The unit’s answering system answers

at the end of the 2nd ring when new

messages have been recorded, or at the end

of the 5th ring when there are no new

messages. If you call your phone from outside

to listen to new messages (page 40), you

know that there are no new messages when

the phone rings for the 3rd time. You can then

hang up without being charged for the call.

1MN#211

2MbN: Select the desired setting. a MOKN

a MeN

For voice mail service subscribers

To receive voice mail and use answering

system properly, please note the following:

RTo use the voice mail service (page 43)

provided by your service provider/telephone

company rather than the unit’s answering

system, turn off the answering system

(page 36).

RTo use this unit’s answering system rather

than the voice mail service provided by

your service provider/telephone company,

please contact your service provider/

telephone company to deactivate your

voice mail service.

If your service provider/telephone company

cannot do this:

– Set this unit’s “Number of Rings”

setting so that this unit’s answering

system answers calls before the voice

mail service of your service provider/

telephone company does. It is necessary

to check the number of rings required to

activate the voice mail service provided

by your service provider/telephone

company before changing this setting.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 41

Answering System

TG68xxE(en)_1225_ver012.pdf 41 2012/12/25 16:30:13

– Change the number of rings of the voice

mail service so that the answering

system can answer the call first. To do

so, contact your service provider/

telephone company.

Caller’s recording time

You can change the maximum message

recording time allowed for each caller. The

default setting is “3 Minutes”.

1MN#305

2MbN: Select the desired setting. a MOKN

a MeN

Selecting “Greeting Only”

You can select “Greeting Only” which sets

the unit to announce a greeting message to

callers but not record messages.

Select “Greeting Only” in step 2 on

“Caller’s recording time”, page 42.

Note:

RWhen you select “Greeting Only”:

– If you do not record your own message,

the unit will play the pre-recorded

greeting-only message asking callers to

call again later.

– If you use your own message, record the

greeting-only message asking callers to

call again later (page 37).

42 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Answering System

TG68xxE(en)_1225_ver012.pdf 42 2012/12/25 16:30:13

Voice mail service

Voice mail is an automatic answering service

offered by your service provider/telephone

company. After you subscribe to this service,

your service provider/telephone company’s

voice mail system answers calls for you when

you are unavailable to answer the phone or

when your line is busy. Messages are

recorded by your service provider/telephone

company, not your telephone.

When you have new messages, is

displayed on the handset if message

indication service is available. Please contact

your service provider/telephone company for

details of this service.

Important:

RIf still remains on the display even after

you have listened to new messages, turn it

off by pressing and holding # for 2

seconds.

RTo use the voice mail service provided by

your service provider/telephone company

rather than the unit’s answering system,

turn off the answering system (page 36).

For details, see page 41.

(KX-TG6821 series: page 3)

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 43

Voice Mail Service

TG68xxE(en)_1225_ver012.pdf 43 2012/12/25 16:30:13

Intercom

Intercom calls can be made between

handsets.

Note:

RWhen paging the handset, the paged

handset beeps for 1 minute.

RIf you receive an outside call while talking

on the intercom, you hear 2 tones. To

answer the call, press MeN, then press

M N.

Making an intercom call

1MN a M N

2MbN: Select the desired unit. a MOKN

RTo stop paging, press MeN.

3When you finish talking, press MeN.

Answering an intercom call

1Press MN to answer the page.

2When you finish talking, press MeN.

Using the Smart Function Key

Press MN to answer the page.

Handset locator

You can locate a misplaced handset by

paging it.

1Base unit: Press MN.

RAll registered handsets beep for 1

minute.

2To stop paging:

Base unit: Press MN.

Handset: Press MeN.

Using the Smart Function Key

You can also stop paging by pressing M N.

Transferring calls,

conference calls

Outside calls can be transferred or a

conference call with an outside party can be

made between 2 handsets.

1During an outside call, press MN to put

the call on hold.

2MbN: “Intercom” a MOKN

3MbN: Select the desired unit. a MOKN

4Wait for the paged party to answer.

RIf the paged party does not answer,

press MN to return to the outside call.

5To complete the transfer:

Press MeN.

RThe outside call is being routed to the

destination unit.

To establish a conference call:

MN a MbN: “Conference” a MOKN

RTo leave the conference, press

MeN. The other 2 parties can

continue the conversation.

RTo put the outside call on hold: MN

a MbN: “Hold” a MOKN

To resume the conference: MN a

MbN: “Conference” a MOKN

RTo cancel the conference: MN a

MbN: “Stop Conference” a MOKN

You can continue the conversation

with the outside caller.

Answering a transferred call

Press MN to answer the page.

Using the Smart Function Key

Press M N to answer the page.

44 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Intercom/Locator

TG68xxE(en)_1225_ver012.pdf 44 2012/12/25 16:30:13

Character entry

The dial keys are used to enter characters and numbers. Each dial key has multiple characters

assigned to it. The characters that can be entered depend on the character entry mode

(page 45).

– Press MFN or MEN to move the cursor left or right.

– Press dial keys to enter characters and numbers.

– Press MCN to erase the character or number highlighted by the cursor. Press and hold MCN to

erase all characters or numbers.

– Press * (Aaa) to switch between uppercase and lowercase.

– To enter another character located on the same dial key, press MEN to move the cursor to the

next space, then press the appropriate dial key.

– If you do not press any dial key within 5 seconds after entering a character, the character is

fixed and the cursor moves to the next space.

Character entry modes

The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek ( ),

Extended 1 ( ), Extended 2 ( ), and Cyrillic ( ). When in these entry modes except

Numeric, you can select which character is entered by pressing a dial key repeatedly.

When the unit displays the character entry screen:

MR/ECON a MbN: Select a character entry mode. a MOKN

Note:

R in the following tables represents a single space.

Alphabet character table (ABC)

zy

12 3 4 5 6 7 8 9

Numeric entry table (0-9)

zy

1234 5 6 7 8 9

Greek character table ( )

z y

12 3 4 5 6 7 8 9

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 45

Useful Information

TG68xxE(en)_1225_ver012.pdf 45 2012/12/25 16:30:13

Extended 1 character table ( )

zy

12 3 4 5 6 7 8 9

RThe following are used for both uppercase and lowercase:

Extended 2 character table ( )

zy

12 3 4 5 6 7 8 9

RThe following are used for both uppercase and lowercase:

Cyrillic character table ( )

zy

12 3 4 5 6 7 8 9

46 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Useful Information

TG68xxE(en)_1225_ver012.pdf 46 2012/12/25 16:30:14

Error messages

Display message Cause/solution

Base no power

or

No link. Reconnect

AC adaptor.

RThe handset has lost communication with the base unit. Move

closer to the base unit and try again.

RUnplug the base unit’s AC adaptor to reset the unit.

Reconnect the adaptor and try again.

RThe handset’s registration may have been cancelled.

Re-register the handset (page 32).

Check Phone Line RThe supplied telephone line cord has not been connected yet

or not connected properly. Check the connections (page 11).

Error RRecording was too short. Try again.

Memory Full RThe phonebook memory is full. Erase unwanted entries

(page 21).

RMessage memory is full. Erase unwanted messages

(page 37, 38).

RThe call barred list memory is full. Erase unwanted entries

(page 31).

Use rechargeable

battery.

RA wrong type of battery such as Alkaline or Manganese was

inserted. Use only the rechargeable Ni-MH batteries noted on

page 5, 8.

You must first

subscribe to Caller

ID.

RYou must subscribe to a Caller ID service. Once you receive

caller information after subscribing to a Caller ID service, this

message will not be displayed.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 47

Useful Information

TG68xxE(en)_1225_ver012.pdf 47 2012/12/25 16:30:14

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s

AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the

handset.

General use

Problem Cause/solution

The handset does not turn

on even after installing

charged batteries.

RPlace the handset on the base unit or charger to turn on the

handset.

The unit does not work. RMake sure the batteries are installed correctly (page 11).

RFully charge the batteries (page 12).

RCheck the connections (page 11).

RUnplug the base unit’s AC adaptor to reset the unit and turn off

the handset. Reconnect the adaptor, turn on the handset and

try again.

RThe handset has not been registered to the base unit. Register

the handset (page 32).

The handset display is

blank.

RThe handset is not turned on. Turn the power on (page 16).

I cannot hear a dial tone. RMake sure that you are using the supplied telephone line cord.

Your old telephone line cord may have a different wiring

configuration.

RThe base unit’s AC adaptor or telephone line cord is not

connected. Check the connections.

RDisconnect the base unit from the telephone line and connect

the line to a known working telephone. If the working

telephone operates properly, contact our service personnel to

have the unit repaired. If the working telephone does not

operate properly, contact your service provider/telephone

company.

I cannot use the Smart

Function Key even if the

NR indicator is flashing

slowly.

RAnother unit is in use. Wait and try again later.

RThe key lock feature is turned on. Turn it off (page 20).

The base unit beeps. RNew messages have been recorded. Listen to the new

messages (page 37).

Programmable settings

Problem Cause/solution

The display is in a

language I cannot read.

RChange the display language (page 16).

48 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Useful Information

TG68xxE(en)_1225_ver012.pdf 48 2012/12/25 16:30:14

Problem Cause/solution

I cannot activate the eco

mode.

RYou cannot set eco mode when you set the repeater mode

“On”. If required, set the repeater mode to “Off” (page 32).

I cannot register a handset

to a base unit.

RThe maximum number of handsets (6) is already registered to

the base unit. Cancel unused handset registrations from the

base unit (page 32).

RYou entered the wrong PIN. If you forget your PIN, see “I

cannot remember the PIN.” (page 49).

I cannot remember the

PIN.

RChange the PIN using the following method.

1MN#132

2*7000

3Enter the new 4-digit base unit PIN. a MOKN

4MbN: “Yes” a MOKN a MeN

Battery recharge

Problem Cause/solution

The handset beeps and/or

flashes.

RBattery charge is low. Fully charge the batteries (page 12).

I fully charged the

batteries, but

– still flashes or

– the operating time

seems to be shorter.

RClean the battery ends ( , ) and the charge contacts with

a dry cloth and charge again.

RIt is time to replace the batteries (page 11).

Making/answering calls, intercom

Problem Cause/solution

is displayed. RThe handset is too far from the base unit. Move closer.

RThe base unit’s AC adaptor is not properly connected.

Reconnect AC adaptor to the base unit.

RThe handset is not registered to the base unit. Register it

(page 32).

RActivating one touch eco mode reduces the range of the base

unit in standby mode. If required, turn eco mode off (page 17).

Noise is heard, sound cuts

in and out.

RYou are using the handset or base unit in an area with high

electrical interference. Re-position the base unit and use the

handset away from sources of interference.

RMove closer to the base unit.

RIf you use a DSL/ADSL service, we recommend connecting a

DSL/ADSL filter between the base unit and the telephone line

jack. Contact your DSL/ADSL provider for details.

Sound quality seems to be

getting worse.

RYou have registered a handset that is not recommended

(page 5). The clearest sound quality is only possible by

registering the recommended handset.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 49

Useful Information

TG68xxE(en)_1225_ver012.pdf 49 2012/12/25 16:30:14

Problem Cause/solution

The handset does not ring. RThe ringer volume is turned off. Adjust ringer volume (page 19,

26).

RNight mode is turned on. Turn it off (page 30).

The base unit does not

ring.

RThe ringer volume is turned off. Adjust ringer volume (page 26).

I cannot make a call. RYou dialled a call restricted number (page 31).

RThe key lock feature is turned on. Turn it off (page 20).

Caller ID

Problem Cause/solution

Caller information is not

displayed.

RYou must subscribe to a Caller ID service. Contact your

service provider/telephone company for details.

RIf your unit is connected to any additional telephone

equipment, remove and plug the unit directly into the wall jack.

RIf you use a DSL/ADSL service, we recommend connecting a

DSL/ADSL filter between the base unit and the telephone line

jack. Contact your DSL/ADSL provider for details.

ROther telephone equipment may be interfering with this unit.

Disconnect the other equipment and try again.

Caller information is slow

to display.

RDepending on your service provider/telephone company, the

unit may display the caller’s information at the 2nd ring or later.

Set the first ring to “Off” (page 26).

RMove closer to the base unit.

Time on the unit has

shifted.

RIncorrect time information from incoming Caller ID changes the

time. Set the time adjustment to “Manual” (off) (page 26).

The name stored in the

phonebook is not fully

displayed while an outside

call is being received.

REdit the phonebook entry name to fit in 1 line of text (page 21).

Answering system

Problem Cause/solution

The unit does not record

new messages.

RThe answering system is turned off. Turn it on (page 36).

RThe message memory is full. Erase unwanted messages

(page 37).

RThe recording time is set to “Greeting Only”. Change the

setting (page 42).

RIf you subscribe to a voice mail service, messages are

recorded by your service provider/telephone company, not

your telephone. Change the unit’s number of rings setting or

contact your service provider/telephone company (page 41).

50 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Useful Information

TG68xxE(en)_1225_ver012.pdf 50 2012/12/25 16:30:14

Problem Cause/solution

I cannot operate the

answering system

remotely.

RThe remote access code is not set. Set the remote access

code (page 40).

RYou are entering the wrong remote access code. If you have

forgotten your remote access code, enter the remote access

code setting to check your current code (page 40).

RThe answering system is turned off. Turn it on (page 41).

The unit does not emit the

specified number of rings.

RIf the first ring is turned off, the number of rings decreases by 1

from the specified number of rings.

Liquid damage

Problem Cause/solution

Liquid or other form of

moisture has entered the

handset/base unit.

RDisconnect the AC adaptor and telephone line cord from the

base unit. Remove the batteries from the handset and leave to

dry for at least 3 days. After the handset/base unit are

completely dry, reconnect the AC adaptor and telephone line

cord. Insert the batteries and charge fully before use. If the unit

does not work properly, contact an authorised service centre.

Caution:

RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 51

Useful Information

TG68xxE(en)_1225_ver012.pdf 51 2012/12/25 16:30:14

Conditions of guarantee

Receipt No. Date of purchase

Model No. Serial No.

This guarantee is in addition to and does not in any way affect any statutory or other rights of

consumer purchasers. If within the applicable guarantee period, the product proves to be

defective by reason of faulty design, workmanship or materials, we undertake subject to the

following conditions to have the defective product (or any part or parts there of) repaired or

replaced free of charge.

1. The product shall have been purchased and used solely within either the U.K. or Ireland

and in accordance with standard operating instructions and the technical and/or Safety

Standards required in the U.K.

2. On being found defective, please consult with the retailer from where it was purchased for

assistance.

3. This guarantee shall not apply to damage caused through fire, accident, lightning, misuse,

wear and tear, neglect, incorrect adjustment or repair, to damage caused through

installation, adaption, modification or use in an improper manner or inconsistent with the

technical and/or safety standards required in the country where this product is used, or to

damage occurred during transit to or from the purchaser.

4. If at any time during the guarantee period any part or parts of the product are replaced

with a part or parts not supplied or approved by us or of an objective quality safe and

suitable for the product, or the product has been dismantled or repaired by any person not

authorised by us, we shall have the right to terminate this guarantee in whole or in part

immediately without further notice.

5. The purchaser’s sole and exclusive remedy under this guarantee against us is for the

repair or replacement of the product or any defective part or parts and no other remedy,

including, but not limited to, incidental or consequential damage or loss of whatsoever

nature shall be available to the purchaser.

6. This guarantee shall not apply to batteries and any other items of limited natural life.

7. Our decision on all matters relating to complaints shall be final. Any product or defective

part which has been replaced shall become our property.

8. The guarantee period applicable to this product shall be 12 months.

Please keep these operating instructions with your receipt.

Panasonic U.K. a branch of Panasonic Marketing Europe GmbH

52 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Useful Information

TG68xxE(en)_1225_ver012.pdf 52 2012/12/25 16:30:14

Index

AAdditional handsets: 31

Alarm: 29

Answering calls: 18

Answering system: 36

Call screening: 36

Erasing messages: 37, 38, 41

Greeting message: 36

Greeting only: 42

Listening to messages: 37, 38, 40

New message alerting: 39

Number of rings: 41

Recording time: 42

Remote access code: 40

Remote operation: 40

Turning on/off: 36

Auto talk: 19, 27

BBattery: 11, 12

CCall restriction: 31

Call share: 20

Call waiting: 19

Call Waiting Caller ID: 19

Caller ID service: 34

Caller list: 34

Caller list edit: 35

Chain dial: 21

Character entry: 45

Conference calls: 44

Control type: 13

DDate and time: 16

Direct command code: 24

Display

Contrast: 27

Language: 16

EEco mode: 17

Equalizer: 20

Error messages: 47

FFirst ring: 26

HHandset

Deregistration: 32

Locator: 44

Name: 30

Registration: 32

Hold: 19

IIncoming call barring: 30

Intercom: 44

KKey finder: 26, 27

Key lock: 20

Keytones: 27

MMaking calls: 18

Missed calls: 34

Mute: 19

NNight mode: 29

Noise reduction: 20

PPause: 18

Phonebook: 21

PIN: 31

Power failure: 12

Power on/off: 16

Privacy mode: 27

RRecall/flash: 19

Redialling: 18

Repeater: 32

Ringer tone: 26

SSmart Function Key (NR key): 16

Speakerphone: 18

Speed dial: 23

TTime adjustment: 26

Transferring calls: 44

Troubleshooting: 48

VVoice mail: 43

Volume

Receiver: 18

Ringer (Base unit): 26

Ringer (Handset): 19, 26

Speaker: 18

53

Index

TG68xxE(en)_1225_ver012.pdf 53 2012/12/25 16:30:14

54

Notes

TG68xxE(en)_1225_ver012.pdf 54 2012/12/25 16:30:14

55

Notes

TG68xxE(en)_1225_ver012.pdf 55 2012/12/25 16:30:14

1 Reconnect AC adaptor to the base unit.

2 Check if telephone line cord is connected.

3 Use rechargeable Ni-MH batteries.

(Alkaline/Manganese/Ni-Cd batteries CANNOT be used.)

4 Read troubleshooting page in the Operating Instructions.

If your product is not working properly. . .

IMPORTANT!

If you still have any problems, please call the Panasonic

DECT Helpline

0844 844 3899 (U.K.)

01289 8333 (Ireland)

or contact us through our website:

www.panasonic.co.uk

Buy online via our eShop: http://shop.panasonic.eu

Sales Department:

Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP

1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan

© Panasonic System Networks Co., Ltd. 2012

*PNQX5782ZA*

*PNQX5782ZA*

PNQX5782ZA TT1212YK0 (E)

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