Keston 5yr T&C V6 V2

Keston 5yr T&C v2 Keston 5yr T%26C v2

User Manual: Keston 5yr T&C v2

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KESTON HEAT 45/55 WARRANTY
TERMS AND CONDITIONS
Heat boilers with a Keston Guarantee offer customers the comfort of a
two years parts and labour repair service, subject to compliance with the
following terms and conditions. Subject to compliance with the additional
terms detailed below in section 5 the guarantee period will be extended
to five years.
During the period of the guarantee Keston will, at our option, repair or
replace a boiler free of charge where it suffers a mechanical or an electrical
breakdown as a result of defective workmanship or materials, subject to the
following conditions and exclusions.
1. The boiler must have been installed and commissioned within 12 months
of manufacture by a suitably qualified registered Gas Safe installer in
accordance with the guidelines in the installation and servicing booklet
provided with the boiler.
2. The guarantee will commence from the date of installation /
commissioning. Without proof of purchase i.e. an invoice or completed
commissioning sheet, the guarantee will commence from the date of
manufacture as detailed on the appliance data plate.
3. To qualify for the full 2 years of the guarantee the boiler must be
registered with Keston Limited within 30 days of completion of the boiler
installation, if the boiler is not registered within 30 days the warranty
period will revert to 12 months from the date of installation.
4. At the end of each 12 month period, the boiler must have been serviced
by a Suitably Qualified Gas Safe registered engineer, in accordance with
the guidelines in the installation and servicing booklet provided with the
boiler. Should this condition not be met the boiler guarantee will lapse.
5. To qualify for the extended guarantee length of 5 years the boiler must
be commissioned by a Keston Engineer and serviced annually by suitably
qualified Gas Safe Registered Engineer, who has completed technical
training with Keston on the product range. A copy of the service report
must be submitted upon completion, unless serviced by Keston directly.
6. If the boiler suffers a mechanical or an electrical breakdown Keston
should be contacted on the following number:
Keston T 01482 443005
Our normal working times, excluding Bank Holidays are:
8am – 5pm Monday to Friday, 8am – 4pm Saturday,
8.00am – 12 noon Sunday.
Keston will arrange for an engineer to inspect and repair, or where in our
sole opinion repair is not economic, arrange to replace the boiler.
PLEASE NOTE
a. Engineers will only attend to boiler products where it is considered by the
engineer that the installation does not pose a risk to health and safety.
b. A permanently fixed access ladder must service installations in lofts or
attics. Adequate lighting and permanently fixed flooring must also be
available.
c. Compartment installations must provide minimum working clearances as
detailed in the installation instructions. Keston will not accept responsibility
for the removal of obstructions in order to gain access for repairs.

7. The guarantee does not apply:
a. If the boiler is removed from its place of installation without our prior
consent.
b. To any defect, damage or breakdown caused by inadequate servicing
of the boiler or by deliberate action, accident, misuse or third party
interference including modification or an attempted repair which does
not fully comply with industry standards.
c. To any defect, damage or breakdown caused by the design, installation
and maintenance of the central heating system, including external
controls and interlocked devices.
d. To de-scaling or other work required as a result of hard water scale
deposits or from damage caused by sludge / debris.
e. To any other costs or expenses caused by or arising as a result of the
breakdown of a Keston boiler.
f. To any defect resulting from the incorrect installation of the boiler, the
flue system or the facility for condensate disposal.
g. To any costs incurred during delays in fixing reported faults.
8. Keston reserve the right to charge a call-out fee or request a purchase
order to cover potential costs where:
a. A fault cannot be found.
b. The fault has been caused by an event, which requires further
investigation.
c. Failure to cancel an agreed appointment prior to our engineers visit.
d. The boiler is outside the period of guarantee or the conditions of the
guarantee have not been met – refer to sections 3, 4, 5 & 6.
9. If Keston fit replacement parts or replace a boiler it will not extend the
period of the guarantee. All replaced parts or boilers will become the
property of Keston ltd.
10. The guarantee applies only where a Keston boiler has been installed in
mainland United Kingdom, Northern Ireland and I.O.W.
Guarantor – Keston Ltd, P.O. Box 103, National Avenue, Hull, HU5 4JN.
REGISTER YOUR WARRANTY AT
www.keston.co.uk
KESTON HELP DESK
T 01482 443005
F 01482 467133
E info@keston.co.uk
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