Manual YR

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Warning: To Owners of Projection Televisions
Still pictures or images may cause permanent picture-tube damage or mark
the phosphor of the CRT. Avoid repeated or extended use of video games on
large-screen projection televisions.

Epilepsy Warning
Please read before using this game or allowing your children to use it.
Some people are susceptible to epileptic seizures or loss of consciousness
when exposed to certain flashing lights or light patterns in everyday life.
Such people may have a seizure while watching television images or playing
certain video games. This may happen even if the person has no medical
history of epilepsy or has never had any epileptic seizures.
If you or anyone in your family has ever had symptoms related to epilepsy
(seizures or loss of consciousness) when exposed to flashing lights, consult
your doctor prior to playing.
We advise that parents should monitor the use of video games by their
children. If you or your child experience any of the following symptoms:
dizziness, blurred vision, eye or muscle twitches, loss of consciousness,
disorientation, any involuntary movement or convulsion, while playing a video
game, discontinue use IMMEDIATELY and consult your doctor.

Precautions to Take During Use
•

Do not stand too close to the screen. Sit a good distance away
from the screen, as far away as the length of the cable allows.

•

Preferably play the game on a small screen.

•

Avoid playing if you are tired or have not had much sleep.

•

Make sure that the room in which you are playing is well lit.

•

Rest for at least 10 to 15 minutes per hour while playing a video
game.

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Contents
Basic Keyboard Functions ............................................................................3
Welcome Back Commander ..........................................................................6
Situation Report ..........................................................................................6
Clean Up Your System before Running the Game ..........................................7
What is DirectX™? ......................................................................................8
Installation ................................................................................................10
Tactical Update: New Game Modes

..........................................................10

Tactical Update: Gameplay Changes ............................................................11
Tactical Update: New Units and Structures ................................................13
New Tech Buildings ....................................................................................13
New Allied Units and Structures ................................................................15
New Soviet Units and Structures ................................................................17
Yuri’s Army ................................................................................................19
Yuri’s Structures ........................................................................................22
Credits ......................................................................................................25
Customer Services – Can We Help You? ......................................................30
Electronic Help file ....................................................................................30
On-line Services ........................................................................................30
Still stuck? Give us a call ............................................................................30
Keep up with the latest EA News! ..............................................................32
24-Hour Hintline - Gameplay Hints and Tips ..............................................33

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Basic Keyboard Functions
Name

Key

Definition

Deploy Item/Unit

Some units have secondary
functions that enable greater
or different attacks or
powers. You can also click on
them when the “deploy”
cursor appears above the
unit. GIs, Guardian GIs,
Desolators, Yuri Clones and
other units all have secondary
powers. You can also use this
key to exit garrisoned
buildings.

Guard Current Area

Units will actively scan the
terrain and attack enemies
automatically.

Attack Move

Click unit,
CTRL/SHIFT,
move to area

Units will travel from place to
place and actively attack and
destroy enemies they
encounter.

Scatter

Units will try to avoid being
run over. Press when vehicle
tries to run over your
infantry.

Stop

Stops selected unit’s
movement immediately.

Force Fire

Hold CTRL key,
Forces a unit to fire on a
guide cursor over friendly or neutral unit.
target, left-click

Force Move

Hold ALT key,
Forces a unit to drive/walk
guide cursor over over an area or to run over a
target, left-click
unit.

Options Menu

ESC

Go to Options Menu.

Create Team

CTRL + 1-9

Creates teams of units.

Select Team

Click 1-9

Selects a team you have
already created.

Centre on Team

Click 1-9 twice

Centres Tactical Map on
selected team.

Ally with chosen side

Press to avoid attacking
friends.

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Name

Key

Definition

Type Select

Left-click on TYPE SELECT
button in the Advanced
Command Bar or press T
once to select all the units of
a given type on the screen.
Double-click to select all units
of a given type on the map.

Chat to all Listeners
(in Multiplayer)

ENTER to bring
up chat cursor,
ENTER to send
message,
right-click to
cancel message

Sends messages to all
listeners.

Chat to all Allies
(in Multiplayer)

BACKSPACE
Sends messages to all allies
to bring up chat
cursor, ENTER
to send message,
right click to
cancel message
\ to bring up chat Sends messages to all
cursor, ENTER to players
send message,
right-click to
cancel message

Chat to all Players
(in Multiplayer)

Place Beacon

B, ENTER to
Writes messages to
write message,
allies and sets them
ENTER to send
on the battlefield,
message
DELETE to delete
beacon

Enter Way Point mode Click on unit,
Sets Way Points.
press and hold Z,
set down Way
Points, release
key to initiate
movement
command

Set Rally Point

Click on structure Rallies your units to a spot
and select rally
on the battlefield after they
point by leftare produced.
clicking on the
battlefield

Go to Event on Radar

SPACE BAR

Centres your view on latest
radar map ping.

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Name

Key

Definition

All Units Cheer!

Makes all your infantry cheer
in victory.

Go to Diplomacy Menu TAB

Accesses the Diplomacy
Screen.

Advanced Keyboard Functions
Name

Key

Definition

Game viewpoint follows
selected unit.

Guard Destination

CTRL/ALT
+ click area

Moves to area and then
guards it.

Escort Unit

CTRL/ALT +
click unit

Guards a unit while it moves
about terrain.

Guard a Structure

CTRL/ALT +
click structure

Guards a specific structure.

Structures Tab

Hotkey to Structures.

Defence Tab

Hotkey to Armoury.

Infantry Tab

Hotkey to Infantry.

Vehicle Tab

Hotkey to Units.

Next Unit

Selects the next unit in order
of creation.

Previous Unit

Selects the previous unit you
selected.

Select All

Selects all units on the
battlefield.

Veterancy Navigation

Selects all veteran or all elite
units.

Page User

Pages user from in game.

(during Game)
Modify Selected Units Hold SHIFT and
click on selected
unit to deselect.
Click on
unselected unit
to add to group

Remove or add specific
unit(s) from a group of
units.

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Name

Key

Definition

Centre Tactical
Map on Base

Hold H

Centres your view
on your base.
Normally, this centres
on your Construction Yard.

Repair Mode

Left-click
structure, K

Repairs your structures.

Sell Mode

Left-click
structure, L

Sells your structures.

Bookmark Creation

CTRL + F1-F4

Creates a spot on the map
you may instantly jump to.

Go to Bookmark
selection

F1-F4

Jumps to bookmarked terrain
area.

Multiplayer Taunts

F5-F12

Sends preset audio messages
to other players.

Welcome Back Commander
Once again, the battle between the Allied forces and the Soviet army has
been joined, but this time there is a dangerous third element. The Soviet
traitor Yuri has returned, bringing with him an army of genetically and
psychically altered warriors bent on world domination.
In the single-player game, you’ll command either Allied or Soviet forces and
thwart Yuri’s insidious plans. In multiplayer and skirmish games, you can
select the Allied or Soviet army or opt to command Yuri’s army and wield all
of its forbidden technologies.
Both the Allied and Soviet forces have several powerful new weapons in their
arsenals. Yuri’s army is radically different from his more conventional foes
and uses banned technologies to control minds, create mutants, enslave
workers, administer biological weapons and inflict other exotic punishments
on his enemies.

Situation Report
Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™ picks up immediately
after the end of the Allied campaign in Command & Conquer Red Alert 2. The
Allied army has defeated the Soviets, capturing the Russian Premier Romanov
and imprisoning him in the Tower of London. Unfortunately for the Allies, the
Soviet agent Yuri has escaped. Yuri’s ability to control enemy units with his
mind makes him a powerful and dangerous adversary.
While the Allies celebrate their victory, Yuri reveals himself. He has created his
own army of mind-altered warriors and genetic mutations. He has spent his
time creating a number of new technologies, the most insidious of which is

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the Psychic Dominator, a device that allows Yuri complete control of its
victims. Yuri has planted many Psychic Dominators around the globe,
threatening to control the minds of the world’s population when they are
activated.
The Allies immediately launch an attack on Yuri’s facility located on Alcatraz
Island. While the attack fails to destroy the Psychic Dominator, it is successful
in knocking down Yuri’s power enough so that the device does not activate.
Now the only hope the Allies have is to gain enough of their own power to
activate a time machine created by Professor Einstein. With this, they can
send a force back in time to take out Yuri’s device long before it is activated.
Unfortunately, the Soviets have their own plan to steal the time machine and
not only stop Yuri but also reverse the outcome of the last war!

Clean Up Your System before Running the
Game
Before you install any software, it is critical that your hard drive be in proper
working order. We recommend that you perform regular “house keeping” by
running ScanDisk and Disk Defragmenter.
•

ScanDisk searches your hard drive for any lost data.

•

Disk Defragmenter ensures that your data is sorted properly.
Failure to verify this may result in corrupt data.

To run ScanDisk, click on the START button from the Taskbar.

From the Start menu, select RUN.

In the Run dialog box, type scandisk and click OK.

4 . Once the program starts, ensure that you have selected
THOROUGH in the Type of test section. The process will take a
while to complete but the results are well worth the time invested.
Make sure there is a check mark in the AUTOMATICALLY FIX
ERRORS box and select the hard drive you are installing the game
to (e.g., C:).
5.

Once everything is set up correctly, click START to have the
program scan the drive and correct any errors.

Next, run Disk Defragmenter. Click START from the Taskbar.

From the Start menu, select RUN.

In the Run dialog box, type defrag and click OK.

As with ScanDisk, select the drive you are installing the game to
and click OK. This process will also take some time, but is again
worth the effort to ensure a trouble free installation of your game.

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What is DirectX™?
Read this section completely before playing Command & Conquer™ Red
Alert™ 2 Yuri’s Revenge™ or installing DirectX.
DirectX is part of Windows® 95, 98, 2000 and ME. It allows Windows to
access certain parts of your PC at high speed, to allow you to run today’s
games. As new technology is introduced, such as next generation 3D
Accelerators and 3D soundcards, DirectX evolves to support these new
technologies. Command & Conquer Red Alert 2 Yuri’s Revenge requires
DirectX 8.0a, which is included on the game disc for you to install if
necessary.
In order to operate correctly, DirectX will need the latest software drivers for
your video card and sound card. These drivers can usually be downloaded
from your card manufacturer’s website or obtained from the card
manufacturer’s Technical Support help-line. Using drivers that do not have
DirectX 8.0a support may result in display or audio problems in Command &
Conquer™ Red Alert™ 2 Yuri’s Revenge™.

How do I install DirectX 8.0a?
When you install Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™, your
system will be scanned for DirectX. If the correct version is not detected, you
will be prompted to install DirectX 8.0a from the Command & Conquer™ Red
Alert™ 2 Yuri’s Revenge™ CD. We recommend you follow the advice given by
the Setup program.
If you want to install DirectX 8.0a after installing Command & Conquer™ Red
Alert™ 2 Yuri’s Revenge™:
Windows 95/98 users:
1. Click START on your Windows taskbar, highlight FIND and click
FILES OR FOLDERS.
2.

In the NAMED box, type dxsetup.

Ensure the LOOK IN box is set to the drive letter of your CD-ROM
(e.g. D:) drive, then click FIND NOW.

When the file appears, double-click on the dxsetup icon in the
Name column.

When the DirectX Setup window appears, click REINSTALL DIRECTX
to complete the process.

Windows ME (Millennium Edition)/Windows 2000 users:

Click START on your Windows taskbar, highlight SEARCH and click
FOR FILES OR FOLDERS.

In the SEARCH FOR FILES OR FOLDERS NAMED: box, type
dxsetup.

Ensure the LOOK IN box is set to the drive letter of your CD-ROM
(e.g. D:) drive, and that the Command & Conquer™ Red Alert™ 2
Yuri’s Revenge™ CD is in the drive, then click SEARCH NOW.

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When the file appears, double-click on the dxsetup icon in the
Name column.

When the DirectX Setup window appears, click REINSTALL DIRECTX
to complete the process.

Check your system!
To check if your computer fully supports DirectX 8.0a, run the DirectX
Diagnostics Tool after installing DirectX 8.0a.
1. Click START on your Windows taskbar. Then click RUN.
2.

From the Run dialog box, type dxdiag then click OK.

The DirectX Diagnostics Tool gives you information on your video card, sound
card and 3D accelerator card drivers.
•

To check your video card drivers, click on the DISPLAY tab, or the
DISPLAY 1 tab if you have one.

•

To check your sound card drivers, click on the SOUND tab.

•

Some 3D accelerators have their own tab, called DISPLAY 2, so you
may need to check this also.

On each of these screens, the Drivers section tells you if Microsoft has
certified your driver as supporting DirectX 8.0a.
•

If your driver is reported as ‘Certified: Yes’ your device has DirectX
8.0a support and should work properly with Command & Conquer™
Red Alert™ 2 Yuri’s Revenge™.

•

If your driver is reported as ‘Certified: No’ your device does not
have DirectX 8.0a support and you may experience problems
running Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™.
Please consult the notes section at the bottom of the DirectX
Diagnostic Tool window.

•

Windows 98/2000/ME users may also consult the TROUBLESHOOT
button, accessed from the MORE HELP tab. Normally, updated
drivers that support DirectX 8.0a will be available from the
manufacturer of the device in question, which will allow you to play
Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™ without any
problems. In this case, we suggest you contact the manufacturer of
the device, and request the latest DirectX 8.0a compatible drivers.
These are normally available free of charge from the manufacturer’s
website, or via their technical support help-line.

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Installation
To Install Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™:
Note: Yuri’s Revenge™ is an expansion of Red Alert™ 2; therefore you
must have Red Alert™ 2 installed on the system before you can
install Yuri’s Revenge™.
Windows™ 95/98/2000/Me/Nt Autoplay
1.

Insert the Yuri’s Revenge CD into your CD-ROM drive and click on
INSTALL.

Click NEXT and read through the licence agreement. When finished,
click the check box to agree or click CANCEL to exit

Enter the serial number that is provided in the white box on the
back of your Yuri’s Revenge Operational Manual, then click NEXT to
continue.

Follow the prompts to finish the installation.

Windows™ 95/98/2000/Me/Nt Manual Installation
1.

Insert the Yuri’s Revenge CD into your CD-ROM drive.

Click on the START button and select the RUN… option on the
menu.

Click BROWSE… and go to your CD-ROM drive.

Double click on the Setup.exe file. This may appear as Setup on
some systems, but will always have a CD icon before it.

Click OK to continue.

Follow the procedures outlined in the Autoplay section above,
starting at point 2.

To Uninstall
1.

Click on START and then select Programs > Westwood > Yuri’s
Revenge > Yuri’s Revenge Uninstall.

Follow the on-screen instructions to complete the uninstall process.

To Uninstall Through The Autorun Feature
1.

Insert the Yuri’s Revenge CD into the CD-ROM drive.

When the Autoplay window pops up, click UNINSTALL.

Follow the on-screen instructions to complete the uninstall process.

Tactical Update: New Game Modes
Several new multiplayer game options have been added to Command &
Conquer™ Red Alert™ 2 Yuri’s Revenge™.

Westwood Online
Quick Match
Quick Match remains essentially unchanged. However, Quick Matches are now the
only way to gain points and be ranked at Westwood Online. We have also added

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the ability to play in any screen resolution you choose.
Quick Co-op
This new option allows you to team up with another human player to try
your skill against a computer AI. You and your partner will fight against two
computer opponents on a map with random settings.
Custom Match
You may now Page other users by clicking on the PAGE button. This will call
up a new screen. Type in the name of the person you wish to page in the top
box and the text you wish to send in the box below. Your conversation will
appear in the large area at the centre of this screen. By clicking on the PAGE
BUDDY button at the bottom left, you can use your Buddy List to select
whom you wish to speak to.

New Network Game Options
Team Alliance
A new style of multiplayer game has been added to the list of those
available. The Team Alliance game uses special maps specifically designed for
team play. Each side has starting positions located very close to each other,
allowing allies to begin in close proximity.
You may now sort available games at Westwood Online by the various
column headers, including Type of game, Password, Resolution, Game Name,
Ping, Player Name, Clan and Rank. This will assist you in finding a particular
game, or a game suited to your desires.
The COMMUNITY button on the Westwood Online screen allows you to link
directly to the Command & Conquer Red Alert 2 Community.
Westwood Online ranks players that use the site to meet and challenge other
players. Only the results of Quick Match games are used to rank players on
the tournament ladders.
Badges of Honor are available at Westwood Online for special achievements.
You will earn these badges by completing all of the co-op campaigns, being
ranked in the top 1000 players in any month or being promoted to higher
ranks.

Tactical Update: Gameplay Changes
There have been a number of changes between Command & Conquer Red
Alert 2 and Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™. In addition
to the various patches released for Command & Conquer Red Alert 2, there
are additional changes new for this upgrade.
1.

On the Options tab in the Main Menu, changing the screen
resolution of the game no longer affects the resolution of the
menus. Menus always appear at a resolution of 800x600. Changes
in resolution will take effect once gameplay starts.

When in Observer Mode in multiplayer games, you can now see the
statistics of the players in combat.

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3 . In games at Westwood Online or a Local Area Network, you may
now select your starting position. Additionally, you can now ally
with other players before the start of the battle.
4.

Quick Match at Westwood Online gives you a chance to meet and
play against other players. Select the QUICK MATCH option in
Westwood Online. This will attempt to match players of similar
ranking, ping time (Internet connection latency to other players),
location, resolution setting and system specs.

Official maps that have been modified are not transferred over
Internet games.

If a player disconnects three times in one game for a duration of
more than 25 seconds each time, the game will end and be
awarded to the non-disconnector after the third disconnection.

Hospital Tech structures no longer require you to place your injured
infantry units inside them to heal. When you capture a Hospital
with an Engineer, all of your infantry units automatically begin
healing regardless of their location on the map.

All hero units, including Tanya, Boris and Yuri Prime, are immune to
psychic control and cannot be crushed by vehicles, except by one
special new unit, the Allied Battle Fortress (see the section on new
Allied units).

Players are limited to only one hero unit (Tanya, Boris or Yuri Prime)
at a time.

10. Units placed in a structure as a garrison now gain levels of
veterancy. They gain these levels while inside the structure and gain
the benefits of veterancy while garrisoned. However, you will not be
alerted to their promotion until they exit or are forced out of the
structure.
11. If walls or other buildings block the exit of a Barracks, no unit is
built, even if the owner has Cloning Vats. The cost of the unit is
refunded to the player
12. You are now able to see how many enemy units are contained
within a garrisoned structure. Moving the cursor over a structure
garrisoned by the enemy will show both the maximum space
available in the structure and the number of units currently
stationed inside.
13. An IFV containing a Chrono Legionnaire no longer loses its target
when selecting an enemy farther than its firing range. The unit
moves into range and fires without losing focus.
14. No other infantry units other than those with explosives can blow
up buildings when joined to a Tanya command waypoint. No units
can merge onto Planning Mode plans.
15. Tanya no longer shoots vehicles with her weapon. When Tanya
targets a vehicle, she plants a C4 charge on the vehicle and

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detonates it just as she does against buildings.
16. Sending a Spy into an Allied Battle Lab grants the ability to create
Chrono Commandos. Getting a Spy into a Soviet Battle Lab allows
for the production of Chrono Ivans. Having a Spy enter Yuri’s Battle
Lab gains you the ability to produce Psychic Commandos.
17. Navy SEALS are now an official Allied unit and are a part of the
standard Allied arsenal.
18. Because they are now a part of Yuri’s army and arsenal, Soviet
players no longer have access to the Psychic Radar, Cloning Vats,
Yuri Clone or Yuri Prime structures and units. See the section on
new units and structures for the replacements in the Soviet arsenal.
19. The Cloning Vats no longer allow for the recycling of infantry units.
Additionally, mind-controlled units can no longer be sent to the
Cloning Vats to allow for production of new infantry types. The
Cloning Vats now only produce duplicates of infantry.
20. All Psychic units and structures are capable of seeing through the
disguise of the Allied Spy.

Tactical Update: New Units and Structures
New Tech Buildings
Three new Tech buildings have been added to Command & Conquer™ Red
Alert™ 2 Yuri’s Revenge™. Each has its own unique ability and each is well
worth capturing. Additionally, each side now has a powerful defensive system
that goes online as soon as a Battle Lab is built and placed.
Civilian Power Plant
Civilian Power Plants are similar to the Power Plants created by each of the
three armies. Capturing one with an Engineer significantly increases your
current power supply.
Machine Shop
When captured by an Engineer, this structure automatically begins repairing
all of your damaged vehicles, regardless of their location on the map.
Secret Tech Lab
If you capture this Tech building with an Engineer, you will be given the ability
to create a special unit that you are not normally able to build. You may gain
the opportunity to build Allied, Soviet or even Yuri units, regardless of the
army you are leading.
Force Shield
Each army now possesses an additional defensive system called the Force
Shield. This device begins charging up as soon as you place your Battle Lab.
Once charged, the Force Shield can be used on any friendly structure or
group of structures, including those of an ally. When used, the Force Shield
makes the selected structures completely invulnerable to all damage, even

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from super weapon attacks. However, the strain of using this device is
difficult for your power structure to handle. When you invoke the Force
Shield, your base will be without power for a short duration.

Spies
Allied Spies are stealth units used by the Allies to gain advantage over their
enemies. Spies can enter enemy buildings much like Engineers. Unlike
Engineers, Spies do not capture buildings. Instead, their function depends on
the building they enter.
If a Spy enters…
Enemy Barracks, you gain veteran infantry
Enemy War Factory, you gain veteran vehicles
Enemy Power structure, enemy power is temporarily shut down
Enemy Radar, you reset the shroud
Enemy Refinery, you steal half of the target’s money
Enemy Super Weapon, you reset the weapon’s timer
Enemy Allied Battle Lab, you gain the ability to produce Chrono
Commandos
Enemy Soviet Battle Lab, you gain the ability to produce Chrono
Ivans
Enemy Yuri Battle Lab, you gain the ability to produce Psychic
Commandos

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New Allied Units and Structures
The Allies have gained several new, unique units that increase their ability to
fend off both Soviet forces and Yuri’s diabolical minions. They also gain a
building designed specifically to fight Yuri’s mind-control ability.

Barracks

Engineer

Barracks Air Force Comm. Rocketeer

Barracks

Battle Lab

Spy

War Factory Chrono Miner Grizzly Tank

War Factory Service Depot

Allied MCV

War Factory Robot Control

Robot Tank

War Factory

Battle Lab

Prism Tank

Attack Dog

Guardian GI

SEAL

Tanya Chrono Legionnaire

IFV

Nighthawk

Mirage Tank Battle Fortress

Air Force Comm. Harrier

Naval Yard Air Force Comm. Aegis Cruiser

Naval Yard

Destroyer Amphibious Transport

Naval Yard

Battle Lab

Dolphin

Carrier

America

Germany

Air Force Comm. Paratroopers
Korea

War Factory Air Force Comm. Tank Destroyer
France

Country Specific Units
Britain

Barracks Air Force Comm.

Sniper

Air Force Comm. Black Eagle Allied Con Yard Air Force Comm. Grand Cannon

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Guardian GI
Like a normal GI, the Guardian GI fires a powerful machine gun from a
standing position. When deployed, the Guardian GI can not be crushed and
switches to a powerful anti-tank weapon that is effective against vehicles
and aircraft. Guardian GIs cannot be used to garrison structures.
Navy SEAL
Equipped with a high-powered machine gun, SEALs are excellent against
enemy infantry and can defend themselves against vehicles as well. Like
Tanya, SEALs use C4 charges to detonate enemy structures.
Robot Tank
The main strength of the Robot Tank is that it cannot be mind controlled
because there is no human driver onboard this assault vehicle. Robot Tanks
hover, allowing them to cross water. The ability to create Robot Tanks is
granted with the construction of a Robot Control Center. These cease to
function if they have low/no power.

ALLIED TECH
TREE

CONSTRUCTION YARD

POWER PLANT

ORE REFINERY

AIRFORCE
COMMAND HQ

NAVAL YARD

PRISM TOWER

BATTLE LAB

ORE PURIFIER

BARRACKS

WAR FACTORY

PATRIOT MISSILE
SYSTEM

PILLBOX

ROBOT CONTROL SERVICE DEPOT
CENTER

WEATHER CHRONOSPHERE SPY SATELLITE GAP GENERATOR FORCE SHIELD
CONTROL DEVICE
UPLINK

WALLS

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Battle Fortress
This massive construction grinds over the battlefield, crushing infantry,
vehicles (even tanks) and walls with equal ease. Up to five infantry units can
be placed inside the Battle Fortress. These infantry units can shoot out of
the many ports, adding to the carnage.
Robot Control Center
As mentioned above, the Robot Control Center allows the Allies to build
Robot Tanks. This building can be built after the production and placement of
an Allied War Factory. This building ceases to function if it has low/no power.

New Soviet Units and Structures
Because Yuri defected from the Soviet Union, taking all of his mind control
units with him, the Soviet engineers have developed several new infantry
units and vehicles to more than compensate for the loss. Additionally, Yuri
took the technology for the Psychic Radar and the Cloning Vats, leaving holes
in the Soviet arsenal. New structures have been developed to shore up these
sudden gaps in the Soviet defence.

Barracks

Conscript

Engineer

Attack Dog

Barracks

Radar Tower

Flak Trooper

Crazy Ivan

Barracks

Battle Lab

Boris

War Factory

War Miner

Rhino Tank

Flak Track

Tesla Trooper

Terror Drone

War Factory Service Depot Soviet MCV

War Factory

Radar Tower V3 Launcher

Kirov Airship Apocalypse Tank Siege Chopper

War Factory

Battle Lab

Naval Yard

Attack Sub Amphibious Transport

Naval Yard Radar Tower

Naval Yard

Battle Lab

Scorpion

Giant Squid

Dreadnaught

Russia

Country Specific Units
Iraq

War Factory

Radar Tower
Libya

Tesla Tank

Barracks

Radar Tower
Cuba

Desolator

War Factory

Radar Tower

Demo Truck

Barracks

Radar Tower

Terrorist

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Boris
Boris is highly effective against infantry, thanks to his rapid rate of fire.
Rather than using C4 charges to eliminate structures, Boris is able to call in
an airstrike of MiG fighters to bombard any structure he targets with his
laser designator.
Siege Chopper
With the creation of the Siege Chopper, the Soviets now have quick strike
capabilities from the air. When flying, this vehicle is mobile and effective
against enemy infantry units. When deployed, the Siege Chopper lands and
reveals a massive weapon capable of quickly destroying buildings and
stationary targets from long range.
Spy Plane
When the Soviets place a Radar, they immediately begin development of their
new Spy Plane. When fully charged, the Spy Plane can be deployed anywhere
on the map. As it passes over the targeted terrain below, it reveals the
shroud, allowing the Soviets to see new areas of the map.

SOVIET TECH
TREE

CONSTRUCTION YARD

BATTLE BUNKER

TESLA REACTOR
ORE REFINERY

SPY PLANE

BARRACKS

RADAR TOWER

NAVAL YARD

WAR FACTORY

TESLA COIL

BATTLE LAB

SERVICE DEPOT

NUCLEAR
REACTOR

NUCLEAR
SILO

FLAK CANNON

WALLS

SENTRY GUN

IRON CURTAIN INDUSTRIAL PLANT FORCE SHIELD

Battle Bunker
This new defensive structure has no actual defences of its own, but it can be
fortified by Conscripts to provide formidable firepower. When Conscripts are
placed inside a Battle Bunker, it operates exactly like a garrisoned building.
Because it is a Soviet structure, the Battle Bunker can be repaired when
damaged.

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Industrial Plant
When built and placed, this structure significantly reduces the cost of all
vehicles. Additionally, the Industrial Plant reduces the build time of these
units accordingly.

Yuri’s Army
In the single-player game, you will generally be facing off against Yuri’s
forces. In multiplayer games, Yuri's side is available for anyone to play. Yuri
took some Soviet units and structures with him when he defected. He has
augmented many of these, adding additional functions and power, and added
many new structures, infantry types and vehicles to his arsenal. This gives
Yuri a diverse, powerful and unique force.

Yuri’s Units

Barracks

Initiate

Engineer

Brute

Barracks

Psychic Radar

Virus

Yuri Clone

Barracks

Battle Lab

Yuri Prime

War Factory

Slave Miner

Lasher Tank

War Factory

Grinder

Yuri MCV

Chaos Drone Gattling Tank

War Factory Psychic Radar Magnetron

War Factory

Sub Pen

Battle Lab

Master Mind Floating Disc

Amphibious Transport

Psychic Radar

Boomer

Yuri’s units are a combination of power, finesse and deviousness. With
psychic and genetic technologies, the Yuri player can quickly acquire enemy
technologies and even coerce civilians and wild animals to serve his purposes.

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Initiate
The base infantry unit of Yuri’s army, Initiates use the power of their minds
to do damage. Like GIs and Conscripts, Initiates can garrison civilian
buildings.
Engineer
Yuri’s Engineers are identical to those of the Allied and Soviet armies.
Brute
Yuri’s anti-tank infantry unit is the Brute, a genetically engineered
monstrosity designed to crush everything that blocks its path. Dogs will
avoid Brutes and will not attack them.
Virus
This deadly infantry unit is equipped with a long-range rifle, capable of
slaughtering any infantry unit with a single strike. Worse, the victim is killed
not with a bullet but with a powerful toxin that leaves a dangerous residue
that damages other infantry units unfortunate enough to walk through the
poisonous cloud left by a Virus’s victim.
Yuri Clone
Defenceless in the traditional sense, this unit is equipped with a powerfully
altered brain that allows it to take control of almost any enemy unit. While
Miners, Attack Dogs, Master Minds,Yuri Clones, hero units and any flying unit
are immune to the power of the Yuri Clone, all others are susceptible to
being taken over by this unit and added to Yuri’s war effort. When
confronted by masses of infantry units, a Yuri Clone can deploy and create a
massive Psi Wave, damaging or killing nearby infantry. This unit is identical to
the Yuri Clone possessed by the Soviet Army in Command & Conquer Red
Alert 2.
Yuri Prime
Yuri’s answer to Tanya and Boris is Yuri himself. Seated on a massive flying
chariot, Yuri Prime is a much more capable and deadly version of the Yuri
Clone. Like the other heroes, Yuri Prime cannot be crushed by vehicles,
regenerates automatically and is immune to mind control. Like his clones,
Yuri Prime can control most vehicles and enemy infantry units, as well as
most enemy structures, even turning enemy defences to his nefarious will.
Additionally, Yuri is equipped with an improved Psi Wave attack that instantly
kills infantry in its area of effect and even damages units outside of the
immediate blast radius. Yuri Prime is in greater control of this effect than his
clones are; when he uses his Psi Wave attack, he does not damage allies.
Lasher Tank
The Lasher Tank is Yuri’s base tank unit, comparable to the Allied Grizzly and
the Soviet Rhino. Like its counterparts, it is designed to attack and defend
against enemy armour.
Chaos Drone
When deployed, this small vehicle releases clouds of hallucinatory toxins that
drive enemies berserk. Berserk units’ attack power is greatly magnified and

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they will automatically target friendly units before they attack enemies.
Gattling Tank
As the Allies have Prism technology and the Soviets use Tesla items, Yuri’s
engineers have developed Gattling weapons. The Gattling Tank is equipped
with twin 50-caliber machine guns that spin rapidly, spitting out hordes of
deadly shells that rip through both infantry and aerial units in just a few
moments. A unique feature of these weapons is that the longer they fire, the
faster the barrels spin and the more damage the weapons cause. Because of
this, Gattling Tanks are most useful in prolonged firefights.
MCV
Yuri’s MCV is identical to that possessed by both the Allies and Soviets,
except that when deployed, it creates Yuri’s Construction Yard.
Magnetron
When deployed against vehicles, this unique weapon unleashes a powerful
magnetic force that levitates the enemy vehicle, pulling it toward Yuri’s forces
where it can be mind controlled with impunity. Additionally, the Magnetron
can deal significant damage to structures by firing an intense magnetic beam
at buildings. The main drawback of the Magnetron is that it is virtually
defenceless against enemy infantry, having no effective weapon against them
and no way to drag them closer.
Master Mind
Another extension of Yuri’s mind control technology, the Master Mind vehicle
is capable of safely mind controlling a large group of enemy units at a time.
However, this unit can’t stop itself from mind controlling additional enemy
units. Exceeding its unit limit causes the device to break down and selfdestruct, releasing all of its formerly captured units.
Floating Disc
The Floating Disc is a capable unit, able to throw any enemy base into
serious disarray. Its small laser is effective against infantry units, including
Allied Rocketeers, and can also cause damage to both vehicles and
structures. More significantly, if placed over an enemy Power Plant, the
Floating Disc immediately powers down the entire base. Floating Discs can
also be stationed over enemy Refineries, drawing credits away to feed Yuri’s
war effort. A Floating Disc placed over any defensive structure that requires
power effectively shuts off that structure.
Amphibious Transport
Yuri’s Amphibious Transports are identical to those possessed by both the
Soviet and Allied armies.
Boomer Submarine
Like Soviet Typhoon Subs, the Boomer is a stealth unit, capable of closing in
on an enemy position without being spotted. Against other naval foes, the
Boomer is capable of launching deadly torpedoes. However, it is their ballistic
missiles, which are used against land targets, that make the Boomer such a
deadly foe.

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Yuri’s Structures
While Yuri’s army depends on some of the same structures as those used by
the Allies and Soviets, it contains several unique structures that give Yuri the
ability to defend his base adequately and destroy his opposition.

YURI TECH
TREE

CONSTRUCTION YARD

TANK BUNKER

BIO REACTOR
SLAVE MINER

PSYCHIC REVEAL PSYCHIC RADAR

PSYCHIC TOWER

BARRACKS

SUBMARINE
PEN

WAR FACTORY

BATTLE LAB

GRINDER

PSYCHIC GENETIC MUTATOR CLONING VATS
DOMINATOR

GATTLING CANNON CITADEL WALLS

FORCE SHIELD

Construction Yard
Yuri’s Construction Yard is identical to that of the Allies and Soviets, except
that it builds Yuri’s other structures.
Bio Reactor
The Bio Reactor is Yuri’s main power source. In times of energy shortage
infantry units can be placed inside a Bio Reactor. Each one will significantly
increase the size of the power output. The infantry can be deployed from the
Bio Reactor at any time, and are released if the Bio Reactor is destroyed.
Slave Miner
Rather than using a standard miner, Yuri’s forces depend on the Slave Miner
for their economy. The entire structure moves next to a mining site and
deploys, releasing Slaves to gather ore for processing. When mobile,

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damaged Slave Miners auto-repair, and when deployed, the structure can be
repaired by sending an Engineer into it. Any Slaves killed by enemy action are
automatically replaced by the Slave Miner.
Barracks
Yuri’s Barracks is identical to that of the Allies and Soviets, except that it
allows the production of Yuri’s infantry units.
War Factory
Yuri’s War Factory is identical to that of the Allies and Soviets, except that it
allows the production of Yuri’s vehicles.
Submarine Pen
Yuri’s Submarine Pen is identical to the Allied and Soviet Naval Yards except
that it allows the production of Yuri’s Hover Transports and Boomer
Submarines.
Psychic Radar
Yuri’s Psychic Radar has all of the powers of the Psychic Sensor formerly
used by the Soviet Army. When placed, it indicates the target of enemy
attacks within its area of effect. Yuri’s engineers have souped-up the device
significantly, allowing it to operate as Yuri’s radar as well. When placed, the
Psychic Radar immediately begins developing the Psychic Reveal technology.
Psychic Reveal
Not truly a structure or a unit, this ability is created with the placing of a
Psychic Radar. When fully charged, the Psychic Reveal allows Yuri to uncover
a sizeable radius of the shroud, much like the Soviet Spy Plane.
Grinder
Thanks to his Psychic technology, Yuri often finds himself with a number of
captured units he’d rather recycle than use. The Grinder was designed with
this idea in mind. When placed, the Grinder allows for the recycling of any
vehicle or infantry unit currently under Yuri’s control. Any unit sent into the
Grinder is destroyed instantly, refunding all or part of the production cost of
the unit.
Battle Lab
Yuri’s Battle Lab allows for the production of advanced units and structures,
much like the Battle Lab of the Allies and Soviets.
Citadel Walls
Yuri’s Citadel Walls are similar to the Walls used by the Soviet and Allied
armies. They are designed to protect vulnerable and fragile structures.
Tank Bunker
When placed, this structure has no method of defence on its own. However,
any turreted vehicle except a Magnetron can be garrisoned inside the Tank
Bunker, giving it both added defences and additional firepower.
Gattling Cannon
This defensive structure operates on the same principles as the Gattling Tank,

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Page 24

with sustained fire causing additional damage and mayhem. This weapon is
always effective at ripping through infantry, regardless of the speed at which
the cannons are spinning.
Psychic Tower
The Psychic Tower automatically mind controls the first several units that
come within range of it, turning them against their former friends. These
units are fully controllable and can be sent into battle or to the Grinder. Once
it controls its maximum number of units, the Psychic Tower is otherwise
defenceless against assaults.
Cloning Vats
Each time a new infantry unit is created at a Barracks, a duplicate is
produced for free at the Cloning Vats.
Genetic Mutator
The first of Yuri’s super weapons is the Genetic Mutator. When fully charged
and deployed, this device turns all enemy units in its area of effect into
Brutes. Both friendly and enemy units are affected by the Genetic Mutator,
and all created Brutes fall under the control of Yuri. Attack Dogs and any
beasts (including Dolphins and Giant Squids) are not changed into Brutes by
the Genetic Mutator – they are simply killed.
Psychic Dominator
When fully charged and deployed, this weapon causes a massive burst of
psychic energy that turns all units in the area of effect into units under Yuri’s
control. These new additions to Yuri’s army can then be turned on their
former friends or sent back to Yuri’s base for a trip to the Grinder or Bio
Reactor. Units normally immune to mind control, and garrisoned units, are
immune to the effects of the Psychic Dominator. Once a unit is captured by
the Psychic Dominator, it can never be mind controlled again. The
Dominator’s psychic bursts also damage nearby structures.

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Credits
Game Production
Executive Producers: Mark Skaggs,
Wayne Townsend
Producer: Frank Hsu
Associate Producer: Julio Valladares
Production Coordinator: Julie
Brugman

Game Designers
Director of Design: John Hight
Lead Designers: Todd Owens,
Dustin Browder
Designers: Eric Beaumont, John Lee,
Bryan Wiegele, Bryan Hansen
Additional Design: Brett Sperry
Story Development: Design Team

Game Engineers
Technical Director: Michael S. Booth
Game Programmers: Graham
Smallwood, Geoff Finger

Page 25

Computer Graphics Director: John
Hight
Computer Graphics Art Director:
Cris Moras
Computer Graphics Artists: Insun
Kang, Michael Jones
Additional Computer Graphics:
Patrick Perez & Potbelly Goblin, Inc.,
Shant Jordan & Wandering Eye, Inc.

In-Game Audio
Lead Sound Designer: Mical
Pedriana
Sound Designer: David Fries
Music: Frank Klepacki

Video Production
Producer & Supervising Director:
Donny Miele
Director: Joseph Kucan
Screenplay: Wynne McLaughlin
Editor: Curt Weintraub
Visual Effects Supervisor: Kevin
Becquet

Online Technical Director: Jeffrey
Brown
Network Programmers: Matt

Production Recording & Cinematic
Sound: Dwight Okahara, Paul Mudra

Campbell, Bryan Cleveland, Chris
Huybregts, Steve Tall, Denzil
Long,Greg Underwood

Computer Graphics Supervisor:
Chuck Carter

Casting: Marilee Lear, CSA

Installer: Maria del Mar McCready
Legg

Virtual Sets: Bob Marker, Chuck
Carter, Margo Angevine, Miles Ritter

Additional Programming: Tommy
Rolfs

Video Compression: Tim C. Fritz

Game Artists

Gaffer: Stuart Bicknell

Lead Artists: Phil Robb, Josh Taylor
Concept Art: TJ Frame, Tom Baxa
Modelers: Todd Williams, Sean
Keegan, Jason Hasenauer, Larry Mast
Animation: Jason Zirpolo
Shell/Interface: Rose Kang
Additional Art: Chris Ashton, Khanh
Nguyen, Ido Magal

Key Grip: Jeff Milesky

Computer Animation

Lead Sculpture: Daniel Miller

Director of Photography: Kurt Rauf

Grip: Jeremy Settles
Boom Operator: Richard Rasmussen
Foley Recordist: David E. Nelson,
Outpost Studios
Foley Artist: Diane Langolis
Set Construction: Bobby Z

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Page 26

Assistant Sculpture: Jerry Garcia

Woodcock

Set Decorator: Kari Nowell
Property Master: Cliff Bernay

Prison Guards: Anrian Vanderwalt,
Sly Smith

Props Assistants: Giovanni Tartaglia.
James Walsh

Secret Service:Robert Garretson,
Spike Measer

Key Makeup: Ron Wild

White House Aides: Al Conahan,
Eugene Harris, Matt Mooney, Peter
Conklin, Rosie Heeter

Key Hair: Karen Stephens
Hair: Cindy Chamberlain, Sung Park
Makeup Assistant: Peggy Hanna
Wardrobe: Tracy Bohl
Wardrobe Assistants: John Stone.
Sergio Kiss

Air Force Generals: Dave Crockett,
Robert Eustice
Army Generals: Bruce Mastracchio,
Sylvester Smith
Navy Admiral: Michael Pfleegor

Production Coordinator: Kim
Houser

Medevac: Wayne Young

Assistant Coordinator: Ramiro
Gomez

Belly Dancer: Laura McDonald

Production Assistants: Estaban
Matinata, Nicholas Savalas, Patience
Becquet, Susan Simone
Script Supervisor: Mark Thomas
Teleprompter: David Washburn
Ultimate Operator: Bob Kertesz,
Blue Screen, LLC
Concept Artist: Chuck Wojtkiewicz
Storyboard Artist: Jeff Parker
Reader: Finley Bolton

Movie Cast
Yuri: Udo Kier
President: Ray Wise
Tanya: Kari Wurher
General Carville: Barry Corbin
Romanov: Nicholas Worth
Lieutenant Eva: Athena Massey
Zophia: Aleksandra Kaniak
Einstein: Larry Gelman

Moroccan Bar Girl: Cezette Gregory
Soviet “Tyme” Commando: Elena
Nekrassova

Voice Cast
Andrew Ableson, Billy Pope, Diane
Michelle, Elya Baskin, Hamilton
Camp, Joe Nipote, John DiCrosta,
John Francis, Keith Szarabajka,
Marcello Tubert, Mari Weiss, Mark
Worden, Patrick Pinney, Phil Morris,
Quinton Flynn, Sherman Howard,
Steve Vinovich, Vanessa Marshall,
Wesley Mann, David Fries, Adam
Greggor, Stuart Nesbit, Grant
Albrecht, Michael Bell, Douglas Rye,
Gregg Berger, Glenn Burtis, Julie
Brugman, Sam McMurray, Stefan
Marks, Adoni Maropis, Andy Milder,
Phil Proctor, Gustavo Rex, Neil Ross,
Douglas Rye, Heidi Shannon, Phil
Tanzini, John Vernon, Douglas Rye
All celebrity voices are impersonated.

Quality Assurance

Chairman Bob: Rick Ginn

QA Director: Glenn Sperry

Soviet Officers:Alexander Moiseev,
Andrei Skorobogatov, Igor Jijikine

QA Lead Supervisor: Lloyd “Leachy”
Bell

Allied Gis: Brett Logan, Lamar
Lucas, Michael Rouleau, McKenzie

Sr. QA Analyst: Doug “Falcon”
Wilson

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Page 27

QA Analyst: Ben Galley

Rubyor

Install/Gui Specialist: Mike Smith

Graphics Intern: David Lamoreaux

Solo Specialist: Michael Ruppert

Marketing Assistant: Wanda
Flathers

Multiplayer Specialist: Steve
Shockey
Specialists: Chris Blevens, Shane
Dietrich, Thomas Quitoni
Sr. Tech: Beau “Supertech” Hopkins
Data Entry: Rhoda Anderson
Bug Review: Chad Fletcher
QA Testers/Las Vegas: Alex Colom,
Brandon Aanderud, Brian Dilley,
David Nygren, David Reese, David
Russell, DeMarlo Lewis, Frank Yoder,
Gregory Devore, Jason Campbell,
Jason Renfroe, Jeremy Perkowski,
Jon Jett, Jonathan Craig, Joseph
Perry, Josh O’Bryan, Justin Lewis,
Justin Reckling, Michael Sloan,
Michael Lofti, Michael Ward, Nicholas
Sherba, Richard Rassmusen, Shawn
Mathews, Steve Lawton, Steve
Tarantino, Thomas Riccardi, Tim
Villaverde, Tony Castle
QA Testers/Pacific: David
Fleischmann, Gavin Simon, Greg
Baldwin, Greg Black, Jim Corbin, Jon
Goudrault, Michael Jorgensen,
Samuel Luk

Marketing
Vice President of Marketing: Laura
Miele
Marketing Product Manager: Aaron
Cohen
Public Relations Managers: Amy
Farris, Michael Shelling
Director of Graphic Services:
Victoria Hart
Online Director: Ted Morris
Online Graphic Artists: Jordan
Robins, Greg Casey
Online Community Manager: Chris

Manual: Stephen Honeywell

Support
Operations Manager: Shawn Ellis
MIS Manager: Wayne Hall
MIS Technicians: Glenn Burtis, Mick
Love
HR Manager: Christine Lundgren
Administrative Assistance: Tanya
Pereira, Crystal Tucker
Legal Assistance: Jennifer Hoge

Special Thanks
Brett Sperry, Louis Castle, Steve
Wetherill, Bing Gordon, Luc
Barthelet, Harvard Bonin

Worldwide Localisation
Localisation Director, Westwood
Studios: Thilo W. Huebner
Korea
Localisation Manager: Chan Park
Localisation Engineers: Justine Kim,
Andrew Kim
Translations: Chan Park, Justine Kim
Recording and Editing Studio:
Junco Multimedia Studio
Recording Engineer: Yeajun Hwang
Dept. General Manager: Jungwon
Hwang
Marketing Manager: Michel Kim
Product Manager: Richard Kwon
Voice Actors: Jungmi Bae,
Myunghwa Cha, Sujung Ham,
Gwang Chang, Haemoo Yuh,
Wankyung Seong, Hobi Chang,
Inseong Oh, Dongkyun Yuh, Yunghee

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Page 28

Byun, Hoseop Won, Jangwon Lee,
Yongjun Jeon, Kwongjae Seo,
Yunseok Seo, Sujoong Kim

Documentation Layout and
Translation Coordination:
Abdul Oshodi

Balancing Testers: Changhwan Kim,
Jooyeon Choi, Sooil Park, Jeongwhan
Oh

Web Localisation Coordination:
Petrina Wallace

Taiwan

Studio Ops: Anne Miller, Phil Jones

Project Manager: Christine Kong

UK Marketing: Rosemarie Dalton

Materials Coordination: Silvia Byrne

Localisation Manager: Jerry Lee
Localisation Engineer: Maxwell
Peng
Translations: Edward Hsu
European Localisation Team
Software Localisation Manager:
Sam Yazmadjian

France
Localisation Manager: Christine
Jean
Translation Coordination: Nathalie
Duret
Translations: Around the Word

Audio Manager: David Lapp

Test Coordination: Lionel Berrodier

Project Manager: Nathalie
Fernandez

Language Tester: Emmanuel Delva

European Localisation Team
Software Localisation Manager:
Sam Yazmadjian
Audio Manager: David Lapp
Localisation Project Manager:
Nathalie Fernandez
European CQC Operations
Manager: Linda Walker
European CQC Test Manager: JeanYves Duret
European CQC Platform Specialist
Manager: James Featherstone

Recording and Editing Studio:
Lotus Rose, Paris
Voice Actors: Marc Saez, Martial Le
Minoux, Françoise Cadol, Sophie
Riffont, Gilbert Lévy, Céline Mauge,
Hervé Caradec, Gérard Dessalles,
Michel Castelain, Xavier Fagnon, Jean
Barney, Florence Dumortier, Serge
Thiriet, Denis Boileau
Marketing Manager: Christophe
Maridet
Product Manager: Raphaele
Martinon
Germany

European CQC Supervisor: David
Fielding

Localisation Manager: Michaela
Bartelt

European CQC Test Leaders: Fabio
Mastrangioli, Andrew Chung

Localisation Coordination: Bettina
Bachon

European CQC Associate Test
Leaders: Paul 'Jester' Richards, Ben
Jackson

Translations: Rolf D. Busch

Account Executive: Jenny Whittle

Language Tester: Marco Nuhsbaum

Production Planner: James Cherry

Recording and Editing Studio:
Toneworx, Hamburg

Test Coordination: Dirk Vojtilo

Voice Actors: Udo Kier, Marianne

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Page 29

Bernhardt, Sven Dahlem, Till
Demtröder, Klaus Dittmann, Eva
Freese, Boris Freytag, Clemens
Gerhard, Jörg Gillner, Eberhard Haar,
Stefan Hartmann, Verena Herkewitz,
Gerhart Hinze, Iris Immenkamp, Rolf
Jühlich, Matthias Klimsa, Volkert Kr
Product Manager: Pete Larsen
PR: Raoul Birkhold

Westwood Studios Customer
Service
Directed by: Boyd Beasley
SDC: Mary Smith
Lead: Tim Hempel
Reps: Michelle Davis, Daniel Beahn

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Page 30

Customer Services – Can We Help You?
Problem? Question? Whatever it is, we’re here to help. If you’re having
trouble running your game, there are several ways we can help:

Electronic Help file
Your game includes an Electronic Help File to help solve those slightly more
tricky problems. You ask the questions – it provides the answers. The Help
File can be accessed from the Windows Start Bar in the same group as your
game. The Help File also includes ‘EAsy Info’ – a diagnostic tool that helps
you, or Electronic Arts Technical Support staff diagnose the problem you’re
having – more on this later.

On-line Services
Westwood Studios Support website:

http://www.westwood.com/

•

From the Westwood Studios front page click the SUPPORT button
for Technical Support information. This site includes an extensive
Quick Solutions guide in an easy question and answer format, and
the latest update files and FAQ information are also available for
download. The Westwood Studios Support website also includes
details of the various Westwood E-mail Support services on offer.

•

The Electronic Arts UK website also offers Technical Support
information and FAQ’s for Command & Conquer Red Alert 2 - Yuri’s
Revenge. Point your Internet browser to http://www.uk.ea.com/
and from the front page click the TECH SUPPORT button. This site
also has information of how to contact us via our E-mail Support
service.

Email Warranty queries:
•

Lost your manual? Disc scratched? Email us here. Please do not
send technical queries to this address.

FTP sites:
•

uk-warranty@ea.com

ftp.ea.com and ftp.ea-europe.com

Our FTP sites contain the latest patches and updates, as well as
movie clips and demos for selected games. The European site is
recommended if you have problems downloading files from the
USA.

Still stuck? Give us a call
If you’re still having problems, or if you’d just prefer the personal touch,
Electronic Arts offers free technical support on all our products (standard BT
national call rates apply). All we ask is that you register for support when
you call. Registration is free, takes less than a minute, and entitles you to:

•

Priority telephone support during office hours

•

24-hour automated support

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•

A monthly email newsletter

•

And more!

Page 31

When you call, we will ask your name, address, date of birth, and a contact
telephone number or email address, so please have these details to hand.
We will be able to answer your question more quickly if you take a couple of
minutes to prepare before you call.
Creating an Easy Info report
1.

Click START on your Windows taskbar, highlight FIND and click
FILES OR FOLDERS. In the NAMED box type EZ.exe and ensure the
LOOK IN box is set to the drive letter of your CD-ROM/DVD (e.g.
D:) drive, then click FIND NOW. When the file appears, double click
on the icon in the Name column.

When the EAsy Info program appears click ‘OK’ to begin system
examination, the Electronic Arts System Information screen
appears.

Click ‘SAVE INFO’ to save the report file to your desktop or click
‘OK’ if you want to close the EAsy Info report without saving a copy
to your desktop.

•

If you chose to ‘SAVE INFO’ a file called EAsy_EA.txt will be placed
on your desktop. Simply double-click on this icon to view the file.

Note: If you have a printer connected to your PC and you wish to print
out the EAsy_EA.txt config report, simply double-click the icon on
your desktop to open it. Then, click ‘File’ in the menu bar. Finally,
select and click ‘Print’ from the drop-down menu.
Our easy to use automated attendant will transfer you either to our
automated technical support service, or to the technician best equipped to
answer your query. Please listen carefully to the options you are given, and
make your choices using the number keys on your phone.
Please check our automated system for the answer to your question first. If
you do not find the answer, you can easily request assistance from a
technician.
Now, get a pen and paper, and you’re ready to call:
0870 2432435
Note: This is a National Call rate number charged at BT’s standard
national call rates (7.9p per minute at peak times and 3.95p per
minute off peak. These costs include VAT. These charges are correct
at the time of publication).
Manned lines open from 9am–6pm Monday to Thursday and 9am–4:30pm on
Fridays. Outside these hours, our automated services are available.

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Alternatively, you may write to us at the following address, including a
daytime telephone number and an EAsy Info report:
Electronic Arts UK Ltd
Customer Services
PO Box 181
Chertsey
KT16 0YL
Or fax us, including an EAsy Info report, on:
0870 241 3231
When contacting us by fax or letter, please include a daytime telephone
number whenever possible, so we can contact you if necessary.

Keep up with the latest EA News!
If you want to keep up-to-date with all the news, reviews or gossip directly
from Electronic Arts then why not register and get the official

EA-zine

delivered directly to your inbox. It is a quick and simple process and will keep
you in the ”know” as to what is new and hot from the EA Studios. Simply go
to:

http://register.ea-europe.com
And while you’re on-line, check out the UK web site at

http://www.uk.ea.com

for more in-depth news and reviews on
our games. Here you will also find Technical Support, Downloads and details
of what can be found on our

Official EA Hints & Tips line.

So why not log on and see us today!

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24-Hour Hintline - Gameplay Hints and Tips
Stuck? It happens to the best of us. Then call our Official hintline for
hints, tips and cheats. If you want to make sure your game is included on the
hintline before you call, feel free to check out our web site at

http://www.uk.ea.com or call Customer Services – we’ll be
happy to give you a list of all games included on the hintline. However, please
remember that Customer Services cannot give out hints or cheats directly.
The Electronic Arts Hintline number is:
09067 53 22 53
Or, for Irish residents:
1 560 923 580
Note: This is a premium charge line (calls cost 75p per minute). Callers
must be 16 or over. Please obtain permission to call this number
from the person who pays the phone bill, before you call.

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Notice
ELECTRONIC ARTS RESERVES THE RIGHT TO MAKE IMPROVEMENTS TO THE
PRODUCT DESCRIBED IN THIS MANUAL AT ANY TIME AND WITHOUT NOTICE.
THIS MANUAL, AND THE SOFTWARE DESCRIBED IN THIS MANUAL, IS UNDER
COPYRIGHT. ALL RIGHTS ARE RESERVED. NO PART OF THIS MANUAL OR THE
DESCRIBED SOFTWARE MAY BE COPIED, REPRODUCED, TRANSLATED OR REDUCED
TO ANY ELECTRONIC MEDIUM OR MACHINE-READABLE FORM WITHOUT THE PRIOR
WRITTEN CONSENT OF ELECTRONIC ARTS LIMITED, PO BOX 181, CHERTSEY, KT16
0YL, ENGLAND.
ELECTRONIC ARTS MAKES NO WARRANTIES, CONDITIONS OR REPRESENTATIONS
EXPRESS OR IMPLIED, WITH RESPECT TO THIS MANUAL, ITS QUALITY,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. THIS MANUAL IS
PROVIDED “AS IS”. ELECTRONIC ARTS MAKES CERTAIN LIMITED WARRANTIES WITH
RESPECT TO THE SOFTWARE AND THE MEDIA FOR THE SOFTWARE. IN NO EVENT
SHALL ELECTRONIC ARTS BE LIABLE FOR ANY SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES.
THESE TERMS AND CONDITIONS DO NOT AFFECT OR PREJUDICE THE STATUTORY
RIGHTS OF A PURCHASER IN ANY CASE WHERE A PURCHASER IS A CONSUMER
ACQUIRING GOODS OTHERWISE THAN IN THE COURSE OF A BUSINESS.

Limited Warranty
Electronic Arts warrants to the original purchaser of this computer software
product that the recording media on which the software programs are
recorded will be free from defects in materials and workmanship for 12
months from the date of purchase. During such period defective media will
be replaced if the original product is returned to Electronic Arts at the
address at the rear of this document, together with a dated proof of
purchase, a statement describing the defects, the faulty media and your
return address.
This warranty is in addition to, and does not affect your statutory rights in
any way.
This warranty does not apply to the software program themselves, which are
provided “as is”, nor does it apply to media which has been subject to
misuse, damage or excessive wear.

Returns After Warranty
Electronic Arts will replace user-damaged media, current stocks allowing, if
the original media is returned with a cheque or postal order for £7.50 per
CD, payable to Electronic Arts Ltd.
Please remember to include full details of the defect, your name, address
and, where possible, a daytime telephone number where we can contact you.
Electronic Arts Customer Warranty, PO Box 181, Chertsey, KT16 0YL, UK.

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Notes

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© 2001 Electronic Arts Inc. Command & Conquer, Red Alert, Yuri’s Revenge,
Westwood Studios, EA GAMES, EA GAMES logo and Electronic Arts are
trademarks or registered trademarks of Electronic Arts Inc. in the U.S. and/or
other countries. All rights reserved. EA GAMES™ and Westwood Studios™
are Electronic Arts™ brands.
Yuri’s Revenge is based on the original Command & Conquer created by
Brett W. Sperry and Joseph Bostic

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Create Date                     : 2001:08:28 12:10:32
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Modify Date                     : 2002:07:16 09:53:33+01:00
Page Count                      : 36

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