Uje1323.tmp Merlin Legend IS II R 1 Installation Guide

Merlin Legend IS II R1 Installation Guide Merlin_Legend_IS_II_R1_Installation_Guide Avaya Merlin Legend

User Manual: Merlin Legend IS II R 1 Installation Guide

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Lucent Technologies

Bell Labs Innovations

Integrated Solution II

for MERLIN LEGEND™ Communications System

Installation Guide

Lucent Technologies —

formerly the communications

systems and technology

AT&T

units of AT&T

555-600-720

Issue 1

© 1991 AT&T

All Rights Reserved

Printed in U.S.A.

While reasonable effort was made to ensure that the information in this document was

complete and accurate at the time of printing, Lucent Technologies cannot assume

responsibility for any errors. Changes and/or corrections to the information contained in this

document may be incorporated into future issues.

Federal Communications Commission (FCC) Statement

✏ NOTE:

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide

reasonable protection against such interference when operated in a commercial environ-

ment. Operation of this equipment in a residential area is likely to cause interference

in which case the user at his own expense will be required to take whatever measures

may be required to correct the interference.

TRADEMARK NOTICE

UNIX is a registered trademark of Novell Corporation.

AUDIX is a trademark of Lucent Technologies.

Phillips is a registered trademark of the Phillips Screw Company.

ORDERING INFORMATION

To order copies of this manual:

Contact:

Your Lucent Technologies Account Team or your Lucent Technologies Authorized Dealer.

or

Call:

Lucent Technologies at 1-800-432-6600

or

Write:

Lucent Technologies Customer Information Center

2855 North Franklin Road

P.O. Box 19901

Indianapolis, IN 46219-1385

Order:

Document No. 555-600-720

Intellectual property related to this product and registered to AT&T Corporation has been

transferred to Lucent Technologies Incorporated.

Any references within this text to American Telephone and Telegraph Corporation or AT&T

should be interpreted as references to Lucent Technologies Incorporated. The exception is

cross references to books published prior to December 31, 1996, which retain their original

AT&T titles.

Lucent Technologies – formed as a result of AT&T’s planned restructuring - designs,

builds, and delivers a wide range of public and private networks, communication systems

and software, consumer and business telephone systems, and microelectronic components.

The world-renowned Bell Laboratories is the research and development arm for the

company.

Contents

1

Introduction

1-1

■

■

■

General

System Configuration

Using this Guide

Chapter 1- Introduction

Chapter 2- Hardware Setup

Chapter 3- Maintaining IS-II

Chapter 4- Maintaining IS-II Applications

Chapter 5- Customizing Applications

Chapter 6- Recovering from Catastrophic Failure

Chapter 7- Upgrading to a New IS-II Release

Chapter 8- Troubleshooting

Conventions Used in this Guide

1-1

1-3

1-6

1-6

1-6

1-6

1-6

1-6

1-6

1-7

1-7

1-8

■

2

Hardware Setup

2-1

■

Preparing for Setup

2-1

Selecting a Site for the System

2-1

Installation Tools

2-2

■ Hardware Setup

2-3

Setup Checklist

2-3

Verification of Equipment

2-4

Connecting the Video Display

2-5

Connecting the Keyboard 2-5

Preparing the Printer

2-5

570/571 Printer 2-6

Testing the 570/571 Printer 2-6

473/474 Printer 2-6

Testing the 473/474 Printer 2-7

i

Contents

■

Connecting the Printer

to the Master Controller II

Initializing the 570/571 Printer

- UNIX System Operation

IVP4 Board Configuration and Installation

Identifying the IVP4 Board Configuration

Configuration of New Boards

Configuration of Previously Installed Boards

Setting Switch SW1.1

Setting Switch SW12.1

Determining the IVP4 Board Configuration by Testing

Testing the IVP4 Switch Settings

Connecting the IVP4 Voice Lines

Supplying Power to the Master Controller II

Starting the System

Performing the Power On Self-Test (POST)

Logging Onto IS-II

Checking Application Packages

Adding, Changing, or Deleting Passwords

Changing the Password

Deleting a Password

Changing the Monitor Type

Connecting TTY Ports

Connecting the IS-II Hardware

Testing TTY Ports

Changing the Printer Setup

Testing the Printer

Running IVP Diagnostics

Customizing the System

2-7

2-8

2-8

2-9

2-9

2-10

2-10

2-11

2-12

2-12

2-13

2-14

2-14

2-15

2-17

2-18

2-20

2-21

2-22

2-22

2-24

2-24

2-26

2-26

2-27

2-28

2-29

ii

Contents

3

Maintaining IS-II

■

Technician Maintenance Menu

Administering Integrated Solution II

Backing Up Files

Restoring Files

Maintenance Log

Changing Monitor Type

Displaying Installed Applications

Diagnosing the IVP Board

Checking TTY Connections

Testing the Printer

Displaying the Disk Usage Report

Setting Up the Printer

Adding, Changing, or Deleting Passwords

Setting the Time and Date

Shutting Down the System

Accessing Full Screen UNIX

Administering the Voice System

3-1

3-1

3-2

3-3

3-3

3-4

3-4

3-4

3-5

3-5

3-5

3-5

3-5

3-5

3-5

3-6

3-6

3-6

4

Maintaining IS-II Applications

Preparing to Install Applications

Installing AUDIX Voice Power

Step 1: Install IVP System Software

Step 2: Install AVP Application Software

Step 3: Install MERLIN LEGEND Switch Integration

Software

Step 4: Reboot the System

Step 5: Confirm AVP Installation

4-1

4-1

4-5

4-5

4-6

4-8

4-8

4-9

iii

Contents

Installing the Automated Attendant (AA)

Step 1: Install IVP Software

Step 2: Install AA Software

Step 3: Reboot the System

Step 4: Confirm AA Installation

Installing Call Accounting System (CAS)

Step 1: Install CAS Software

Step 2: Confirm CAS Installation

■

Removing IS-II Applications

4-9

4-10

4-10

4-11

4-12

4-12

4-13

4-14

4-14

5

Customizing Applications

■ CAS Customization

Displaying the System Configuration Menu

Installing the PBX/KTS Interface

Installing the City/State Diskettes

Installing the Major Metro or Customized

Rate/Tariff Diskette

Editing CAS Screens

Editing CDR Port Information

Testing the PBX Interface

■

Administering the Voice System

5-1

5-1

5-1

5-2

5-3

5-4

5-6

5-8

5-6

5-9

6Recovering From Catastrophic Failures

■

Recovery Procedures

■

Recovering from Hard Disk Failure

Materials Required

Recovering Using Diskette

Recovering Using Tape

Using the Diskette Method

Installing UNIX System Files

Installing IS-II Platform and Other UNIX Software

6-1

6-1

6-2

6-2

6-2

6-3

6-4

6-4

6-11

iv

Contents

Installing the System Programming & Maintenance

Utility (SPM) and Other Applications

Step 1: Install SPM Application

Installing Applications

Restoring Administrative Files

Using the Tape Method

Installing UNIX Base System Package

Installing Cartridge Tape Utilities

Restoring System Files

Shutting Down and Rebooting the System

Restoring Voice System Files

■

Restoring from Data Corruption

6-14

6-14

6-16

6-16

6-18

6-18

6-18

6-20

6-20

6-20

6-21

7Upgrading to a New IS-II Release

7-1

■ Introduction

7-1

■ Hardware Upgrades

7-1

Installing the Optional .

Streaming Tape Drive

7-1

Installing the Optional

100 MB or 200MB Disk Drive 7-5

■

Updating IS-II and Applications

7-7

Updating Platform Software 7-8

Updating IS-II Applications

7-9

v

Contents

8Troubleshooting

Power On Self Test

Hard Disk Failure

Motherboard Failure

IVP Board Diagnostics

Data Corruption

Displaying the Disk Usage Report

UNIX Diagnostic Message

8-1

8-1

8-3

8-3

8-4

8-5

8-5

8-7

A

Appendix A: Ordering Information

A-1

Manuals

A-1

Parts A-3

vi

Figures

1

Introduction

1-1

1-1.

The Master Controller II

1-3

2

Hardware Setup

2-1

2-1. Location of Switches on IVP4 Board 2-9

2-2. Factory Switch Configuration 2-10

2-3. Settings for SW1.1

2-11

2-4. Settings for SW12.1

2-11

2-5. IVP4 Board with 884A Adapter for RJ11C

2-13

2-6. IS-II Hardware Connection 2-25

vii

viii

Tables

6

Recovering From Catastrophic Failures

6-1

6-1.

Disk Size in Cylinders 6-5

6-2.

Disk Cylinders End and Length 6-6

6-3.

Cylinders for Filesystems 6-3

8Troubleshooting

8-1

8-1. Power On Self-Test Failures

8-1

8-2.

Disk Drive Parameters

8-4

ix

x

Screens

2Hardware Setup

2-1.

Integrated Solution II Maintenance

2-2.

Technician Maintenance Menu

2-3.

Display Installed Applications

2-4.

Password Protection

2-5.

Change/Add or Delete Password

2-6. Maintenance Log

2-7.

Parallel Printer Port Setup

2-1

2-17

2-18

2-19

2-20

2-21

2-22

2-27

3Maintaining IS-II

3-1. Technician Maintenance Menu

3-2.

Maintenance Log Menu

3-1

3-2

3-4

4

Maintaining IS-II Applications

4-1.

Integrated Solution II Maintenance

4-2.

Technician Maintenance

4-3.

Administer Integrated Solution Menu

4-1

4-2

4-3

4-4

5Customizing Applications

5-1.

Call Record Collection Information Screen

5-2.

Voice System Administration Menu

5-1

5-6

5-9

6

Recovering From Catastrophic Failures

6-1.

Administer Integrated Solution II

6-2.

Restore Files Menu

6-1

6-15

6-22

xi

Screens

7Upgrading to a New IS-II Release

7-1

7-1.

MERLIN LEGEND Integrated Solution II Maintenance Menu 7-2

7-2. Technician Maintenance Menu 7-3

7-3. Administer Integrated Solution Menu 7-4

7-4.

Administer IS-II Menu

7-8

8Troubleshooting

8-1

8-1. Maintenance Log 8-5

8-2.

Disk Usage Report 8-6

xii

Introduction

1

General

This guide is designed to assist AT&T field technicians and your AT&T-

authorized dealer responsible for installing and maintaining IS-II. It provides

procedures for connecting major system components, customizing applications (if

necessary), adding application packages, recovering from catastrophic failure,

and troubleshooting.

The MERLIN LEGEND™ Communications System, Integrated Solution II (IS-II),

Release 1 consists of a Master Controller II (or II+) processor that is delivered to the

customer with the UNIX® System V/386 Release 32-2 operating system, the IS-II

Platform Software, the application packages ordered by the customer, and the

appropriate expansion boards already installed. You will, however, need to know how

to install the-system software in case the customer's system experiences a hard disk

crash, or if a customer purchases an application to be installed after delivery of the

Master Controller Il.

NOTE:

Throughout this guide, references to the Master Controller II apply to the

Master Controller II+ as well. Any information that differs between the two

processors will be noted specifically for the Master Controller II+.

1-1

Introduction

The IS-II Platform Software is an “umbrella” program for the following

software packages:

■

System Programming & Maintenance Utility (SPM)

■

Call Accounting System (CAS)

■

AUDIX™ Voice Power (AVP)

■

Automated Attendant (AA)

The IS-II Platform Software is designed to:

■

Assist with the installation, upgrade, and customization of IS-II applications.

■

Provide a single window for an end-user to access each application package

and any user-specific maintenance items.

■

Provide a single window for a Systems Technician to access each application

package, user-specific maintenance items, and Systems Technician-specific

maintenance items.

■

Limit installation of software application packages to those supported.

After you make the physical connections from the IS-II to the customer’s MERLIN

LEGEND Communications System, the customer simply logs into the computer and

IS-II is ready to be administered.

1-2

Introduction

System Configuration

The Master Controller II has main components consisting of the system module, the

video display, the keyboard, and an optional tape drive.

Figure 1-1.

The Master Controller II

The system module contains the system board, internal magnetic peripherals, a

power supply, and slots for expansion boards. Performance features of the Master

Controller II include:

1-3

Introduction

■

16 MHz 80386SX CPU

NOTE:

For the Master Controller II+, the CPU is 20 MHz.

■

40MB, 80MB, or 200MB hard disk

NOTE:

■

For the Master Controller II+, a 100MB hard disk is also an option.

1.44MB diskette drive

2MB of onboard system RAM (Random Access Memory) that can be

expanded to 4MB

An integral VGA (video graphics adapter) video display controller with

■

■

enhanced 800 x 600 graphics and 132-column text modes

The Master Controller II also provides these additional features:

■

One internal speaker interface

■

■

AT intelligent fixed-disk interface with a built-in hard disk controller

One real-time clock/calendar CMOS (complementary metal oxide

semiconductor) chip with battery backup

Four expansion slots

128-Kbyte ROM (read-only memory) BIOS

Two built-in serial ports and one printer (parallel) port

■

■

■

The following table illustrates the applications allowed depending on the

configuration of the Master Controller Il. Note that AVP and AA require an

80MB or larger hard disk.

1-4

Introduction

Table I-1. Configurations and Applications

Configurations

SPM

CAS

AA

40MB x 2MB RAM

AVP

x

x

80MB X 4MB RAM

x

x

x

100MB X 4MB RAM

(Master Controller II+

only)

x

x

x

200MB x 4MB RAM

x

x x

x

x

x

x

x

x

x

x x

NOTE:

You can have either AA or AVP installed; you cannot have both.

1-5

Introduction

Using this Guide

Chapter 1- Introduction

This chapter offers an overview of the Integrated Solution II (IS-II) including basic

components and software applications supported.

Chapter 2- Hardware Setup

This chapter details system components as originally shipped, materials required for

getting the system started, how to make connections to the MERLIN LEGEND

Communications System, and what is required if additional applications are to

be installed.

Chapter 3- Maintaining IS-II

This chapter describes the contents of the Technician Maintenance Menu and directs

you to full information on each menu choice.

Chapter 4- Maintaining IS-II Applications

This chapter explains how to install each application package, either as a new add-

on or as part of reinstallation after a complete system failure. It also explains how to

remove applications.

Chapter 5- Customizing Applications

This chapter describes how to customize Call Accounting System, AUDIX Voice

Power, and Automated Attendant based on information provided by the customer.

Chapter 6- Recovering from Catastrophic Failure

This chapter categorizes possible failure conditions and describes recovery from

hard disk failure and data corruption.

1-6

Introduction

Chapter 7- Upgrading to a New IS-II Release

This chapter describes how to upgrade hardware and software to a new release.

Chapter 8- Troubleshooting

This chapter describes common problems that may be encountered and how to

rectify them.

1-7

Introduction

Conventions Used in this Guide

The following conventions are used in this guide:

■

■

■

■

■

Commands and text you should type appear in

this style of type.

Values, instructions, and prompts that appear on the screen are

in this

style of type.

Key names that are always located in the same place on the PC keyboard

appear in boxes, as in [ENTER]

Key combinations (holding down one key while pressing another key) are

connected with hyphens; for example

[CTRL]

—

[ALT]

—

[DEL]

Function keys that have changeable names appear in boxes, as in

[SAVE].

1-8

Hardware Setup 2

Preparing for Setup

IS-II is pre-loaded with all of the software applications when shipped from AT&T.

Even though all of the software is loaded, the customer will receive a copy of the

software on diskettes to use in case of catastrophic failure.

This chapter includes the following information on setting up the system:

■ Preparation

■

Required tools and equipment

■

Specific procedures for setting up, connecting, and checking the system

Selecting a Site for the System

The Master Controller II (or II+) can be used in a variety of environments.

NOTE:

References to the Master Controller II apply to the Master Controller II+ as

well. Any information that differs between the two processors will be noted

specifically for the Master Controller II+.

Certain factors must be considered before installing the Master Controller II for the

customer. The system operates reliably in an office environment, but it is important

to adhere to the following guidelines when choosing a site.

2-1

Hardware Setup

CAUTION:

Inform your customer that the Master Controller II needs to be located in an

area that meets all of the following requirements:

■

Connected to a grounded power outlet. Nongrounded machines maybe

harmed by static electricity, may fail to work properly, and can be a safety

hazard. lmproper program execution, unreadable disks, and extensive

machine damage can result.

■

Clean and dust free. Airborne dust, dirt, and smoke can cause excessive wear

on the disks and read/write errors.

■

Well-ventilated and away from heat sources. Excessive heat and direct

sunlight can cause undesirable conditions such as low-humidity, which can

cause static problems.

■

Isolated from strong electromagnetic fields produced by electrical devices (for

example, air conditioners, large fans, large electric motors, radio and

television transmitters, and high-frequency security devices).

■

Away from water and excessive humidity.

■

Within 50 feet of the telephone switch (central unit) sharing the same green

wire ground.

—Use two Asynchronous Data Units (ADUs) to connect the Master

Controller II to the MERLIN LEGEND Communications System if they

are more than 50 feet apart or if they are not connected to the same

circuit as the MERLIN LEGEND Communications System.

■

Close to a phone if AUDIX Voice Power or Automated Attendant is to be

installed so that Automated Attendant can be administered.

Installation Tools

Before you start, make sure you have the proper tools ready

■

3/16“ flat-blade screwdriver

■

#1 Phillips® head screwdriver

■ Pen or penal

■ 3/16“ nutdriver

■

Antistatic wrist strap (to prevent electrostatic discharge)

2-2

Hardware Setup

Hardware Setup

When you have selected the proper site, gathered all required tools, and checked

the components, you are ready to setup the system. To prevent damage from

electrostatic discharge, remember to take precautions in handling, packing, and

storing circuit packs; and remember to ground yourself.

Setup Checklist

The system should be set up in the following order:

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

Verify that all equipment components were shipped.

Connect the video display.

Connect the keyboard.

Prepare the printer (if one is being used).

Connect the printer (if applicable).

initialize the printer (if applicable).

Install IVP4 boards (if applicable).

Connect tip/ring to IVP4 boards.

Supply power to the Master Controller Il.

Start the system.

Perform the Power On Self Test (POST).

Log onto IS-II.

Make sure that proper software packages are installed.

Add, change, or delete passwords (if applicable).

Change the monitor type (if applicable).

Connect TTY ports.

Check TTY connections.

Change printer setup (if applicable).

Test the printer.

Run IVP diagnostics (if applicable).

Customize the system (if applicable).

2-3

Hardware Setup

Verification of Equipment

Verify that all ordered and shipped equipment is on the premises and not damaged

in anyway. Unpack the system components from the boxes and make sure they are

in good condition. Check for the following:

■

Master Controller II system module

■

Two keys for system module chassis lock

■

System module power cord

■

Video display and cables

■

Keyboard and cable

■

Mounting rails for additional magnetic devices

NOTE:

Mounting rails are optional for the Master Controller II+.

■ Starter kit

■

Equipment Log form

Check the system module, video display, and keyboard. Make sure all associated

cables and power cords are present, and if IVP4 boards are included, verify that the

correct number have been installed. Store unused magnetic device mounting rails in

a secure place for later use in Master Controller II upgrades. A set of matching keys

is provided with the system module to operate the mechanical chassis lock. (Tell

your customer to keep the keys in a secure place.)

The Equipment Log is completed by AT&T or your AT&T-authorized dealer prior to

shipment of the equipment and is included with the equipment when shipped. Store

the form in a safe place with this guide so that it will be available when needed.

Doing so will be helpful should the equipment become lost, stolen or damaged.

Update this Equipment Log whenever options are added so that it can provide a

complete warranty record of when equipment was placed in service, upgraded,

and reconfigured.

2-4

Hardware Setup

Connecting the Video Display

To connect the video display

1.

Connect the video display cable between the connector on the system module

and the video display. If you need more connection details, refer to the video

display manual that came with the component

2.

Attach the video-display power cord to the power socket on the back of the

video display. Then connect it to the outlet on the system module (or external

power outlet for the Master Controller II+, which does not have an outlet on

the system module).

The outlet on the Master controller II (not the II+) is controlled by the system

module power switch, which allows you to power up the system module and

video display from a single switch.

NOTE:

The color monitor has a detached power cord that must be plugged into

the monitor and PC. The attached power cord for the monochrome

monitor must be plugged into the PC.

WARNING:

If your monitor has a power switch, do not turn it on at this time.

3.

Tighten the screws on all connections.

Connecting the Keyboard

Connect the keyboard by inserting the keyboard cable connector into the socket on

the rear of the system module. A label on the back of the Master Controller II

indicates which of the two sockets to use. (Be sure the keyway faces up.)

NOTE:

The socket for the keyboard connector is on the side of the Master

Controller II+.

Preparing the Printer

The printers that are supported by IS-II are AT&T 570/571 (dot matrix printer with

Centronics-type parallel interface) and the AT&T Models 473 and 474

(manufacturer-discontinued).

2-5

Hardware Setup

570/571 Printer

Do not connect the printer cable to the Master Controller II yet.

1.

2.

3.

4.

5.

6.

Unpack the printer and insert the ribbon according to instructions that were

boxed with your printer.

Connect the power cable from the back of the printer to an AC outlet.

Turn on the printer power switch.

Follow the procedures detailed in section 3.2 of the AT&T 570/571 Printer

User's Guide.

Administer the printer according to section 7.2.1 of the AT&T 570/571 Printer

User’s Guide.

Turn off the printer power switch.

Testing the 570/571 Printer

CAUTION:

Do not run this test until after the ribbon cassette and paper are installed.

1.

Connect the AC power cord.

2.

Turn the power on while pressing the Form Feed switch on the

operation panel.

3.

The self-test pattern appears.

473/474 Printer

Do not connect the printer cable to the Master Controller II yet.

1.

Connect the power cable from the back of the printer to an AC outlet.

2.

Turn on the printer power switch.

3.

Follow the procedures detailed in the instructions that came with the printer on

setting the printer up.

4.

Turn off the printer power switch.

2-6

Hardware Setup

Testing the 473/474 Printer

CAUTION:

Do not run this test until after the ribbon cassette and paper are installed

Test the printer using the self-test procedure.

1.

2.

3.

4.

5.

6.

Connect the AC power cord and switch the power on. Be sure the printhead is

returned to the “home” position at the far left of the platen. Shut the power off.

Press and hold down the Form Feed switch located on the far right of the

front panel.

Switch the power on.

Release the Form Feed switch.

The “Self-Test Printout” should be generated.

Shut the printer off to stop the Self-Test. If you do not receive the printout,

retry the procedure.

Connecting the Printer

to the Master Controller II

You are now ready to connect the printer to the Master Controller Il. Connect the

interface cable as follows:

1.

Plug the connector of the cable into the printer’s interface outlet and push the

two spring clips into position to hold the connector in place.

—Make sure you have the printer interface cable, made especially for the

Master Controller II printer connection. (See Appendix A, “Ordering

Information.”)

2.

Install the other end of the cable to the Master Controller II in the female

parallel slot on the back of the computer.

2-7

Hardware

Setup

Initializing the 570/571 Printer

- UNIX System Operation

The connection is always made to the parallel port of the computer. To initialize the

printer and UNIX system operation, perform the following steps:

1.

2.

3.

4.

5.

6.

7.

8.

Press the print-quality and on-line buttons and hold them down; turn the

power on and then release the print-quality and on-line buttons.

— This activates and prints the printer’s default options so that you can

configure the printer to work with IS-II.

Use the scroll-down portion of the line-feed key to get to the line marked 17.

Press the on-line key, release it, press the scroll key, and change to the

option CR+LF.

Press the print-quality button and release it.

Use the scroll-down portion of the line-feed key to get to line 28.

The option needed for this line is Type 1. Press the on-line key and the scroll-

down portion of the line-feed key to change the option to Type 1.

Press the print-quality key and then the Iine-feed key to scroll down to line 61.

Press the on-line key and the scroll-down key to change the option

to resewed.

Once these options have been set, press the print-quality key twice.

IVP4 Board Configuration and Installation

Voice applications may have up to three IVP4 boards. If the system has been

shipped with the IVP4 boards installed, skip to the section “Supplying Power to the

Master Controller Il.”

If you need to add IVP4 boards to the system, the IVP4 board(s) must be configured

before they are installed. Each IVP4 board has two banks of switches. The location

of the switches is shown in Figure 2-1.

2-8

Hardware Setup

Figure 2-1.

Location of Switches on IVP4 Board

.

Identifying the IVP4 Board Configuration

There are three versions of the IVP4 board that differ only in the type of switches

used. To properly set the switches, you must identify which configuration is used on

the board.

Configuration of New Boards

If your IVP4 board is new and is still packed in the factory box, take note of the type

of switch and the factory switch settings. The board should be shipped from the

factory with the switches correctly set for use as board 1.

Confirm that the board is appropriately configured:

■

If the board has rocker switches, it is always configuration A as shown in

Figure 2-2.

■

If the board has slide switches, it will have one of the configurations (B or C)

shown in Figure 2-2.

Mark the board with a small label to indicate whether configuration A, B, or C is

used. If you do not mark the board, it may be difficult to determine the correct

configuration for future changes. If you are unable to determine the correct

configuration by examining the switch settings, you will have to test the board as

described later in this section to determine the correct configuration.

2-9

Hardware Setup

SW1.1

SW12.1

123456

Rocker Style A

123456

OPEN

OPEN

OPEN

OPEN

123456

Slide Style B

123456

123456

Slide Style C

123456

OPEN

OPEN

Figure 2-2.

Factory Switch Configuration

Configuration of Previously Installed Boards

For boards that are already in use, examine the second bank of switches (SW12.1):

■

■

If the board has rocker switches, the configuration is A.

If the board has slide switches that are marked “OPEN” on the top or bottom

(or on the side with an arrow toward the top or bottom), the configuration is B

(top) or C (bottom) respectively.

If the board has unmarked slide switches, the setting of the second switch

(SW12.1) should correspond to one of the settings shown in Figure 2-4. Use

the configuration letter at the top of the column in which the match is found.

If you are unable to determine the correct configuration by examining the

■

■

switch settings, you will have to test the board as described later in this

section to determine the correct configuration.

Mark the board with the corresponding configuration letter (A, B, or C) for reference

in resetting the switches.

Setting Switch SW1.1

The first switch (SW1.1) controls the line impedance. The settings should all be set

to the “OPEN” position initially (as shown in Figure 2-3 for each configuration). If

problems are encountered with Touch-Tone recognition, change all of the switches

on the first bank (SW1.1) to the opposite (closed) position.

2-10

Hardware Setup

SW1.1

123456

Rocker Style A

OPEN

OPEN

123456

Slide Style B

123456

Slide Style C

OPEN

Figure 2-3.

Settings for SW1.1

Setting Switch SW12.1

The second switch (SW12.1) sets the board address. Figure 2-4

shows the correct settings for each of the three configurations.

Rocker Style A

Slide Style B

123456

123456

123456

OPEN

123456

OPEN

123456123456

Slide Style C

123456

123456

OPEN

123456

Figure 2-4.

Settings for SW12.1

2-11

Hardware Setup

Determining

the IVP4 Board Configuration by Testing

If the board has slide switches, it maybe necessary to test the board to determine if

it has configuration B or C. If you already know the configuration, use the test in the

next section to confirm board operation.

To determine the configuration by testing:

1.

Set the switches to match configuration B in Figure 2-2.

2. Install the board and close the case.

3. Install the voice application software if it is not already installed. See

Chapter 4 in this guide.

4.

All application software that uses the IVP System Software will have a

“System Monitor” function available. Open the System Monitor window and

examine the Service Status column. If the Service Status is blank, or if the

System Monitor window shows no fields at all, the board is either defective or

has the other configuration.

NOTE:

If channels 0-3 are populated, the first board is configured property. If

channels 4-7 are populated, the second board is configured properly.

channels 6-11 are populated, the third board is configured properly.

5.

Open the case and change the switches to match configuration C in

Figure 2-2. (Be sure to do a shutdown first and then reboot.)

6.

Test again. If the board is still not recognized, contact the next tier of AT&T

Services support

Testing the IVP4 Switch Settings

If you know the board configuration, set the switches on each board correctly and

then perform this test to verify the correctness of the switch settings.

1.

2.

3.

4.

Set the switches for each board according to its configuration and board

number. See Figure 2-3 and Figure 2-4.

Install the board(s) and close the case.

Install the voice application software if it is not already installed. See

Chapter 4 in this guide.

All application software that uses the IVP System Software will have a

“System Monitor” function available. Open the System Monitor window and

examine the Service Status column. If the Service Status is blank, or if the

If

System Monitor window shows no fields at ail, the board is either defective, or

it should have another configuration.

2-12

Hardware Setup

5.

Check the configuration and switch settings and test again. If the board is still

not recognized, contact the next tier of AT&T Services support.

Connecting the IVP4 Voice Lines

Voice lines must be connected to the IVP4 boards. Each IVP4 board has two 6-

position modular jacks. Each of these modular jacks is used to connect two voice

lines in the RJ14C configuration. The top jack is used for line pairs 1 and 2. The

bottom jack is for line pairs 3 and 4.

If the line pairs are run two per jack (RJ14C), use two standard, 4-conductor modular

cables. If the line pairs are run individually (RJ11C), a type 884A adapter maybe

used to consolidate the four individual fine pairs into two pairs (RJ14C) in each of

two cables. (See Figure 2-5.)

WARNING:

There is a magnet on the back of the 884A adapter. Be sure that you do not

place this near the hard disk drive or floppy diskettes.

Figure 2-5.

IVP4 Board with 884A Adapter for RJ11C

2-13

Hardware Setup

Supplying Power to the Master Controller II

CAUTION:

Before doing anything else, make sure that the voltage and the frequency of

the wall power outlet are identical to those specified on the sticker affixed to

the back panel of the system.

The standard power cord supplied with the system is detachable and plugs into the

input power connector at the rear of the chassis. The input end terminates in a

standard 3-prong plug for 115 VAC operation. Do not change the line voltage select

switch that is set for 115 VAC.

DANGER:

You must use a 3-prong grounded plug to eliminate the danger of shock. If

you use an extension cable, take the safety precaution to make sure it has a

3-prong grounded plug, and is no longer than 6 fret.

1.

Be sure the power is OFF and the voltage select switch is preset for 115 VAC

operation.

2.

Connect the female end of the power cord to the connector at the rear of the

system module.

3. Connect the male end to an AC power source.

Starting the System

1.

Remove the drive protection card from the diskette drive.

2. If you have a color monitor, turn it on.

3.

Press the system-module power switch to the ON position.

4.

Adjust the video display to obtain a readable screen display. (Refer to the

video display manual.)

2-14

Hardware Setup

Performing the Power On Self-Test (POST)

Each time the system is turned on or reset, POST runs automatically and checks the

CPU, keyboard, video display, memory, and most built-in peripheral devices.

Depending on the amount of extended memory installed, the memory test takes 3 to

15 seconds to complete. During a soft boot (pressing the

[CTRL]

—

[ALT]

—

[DEL]

keys at

the same time), the system executes all POST tests except memory.

CAUTION:

Do not perform the

[CTRL]

—

[ALT]

—

[DEL]

soft boot unless you are prompted to do

so.

When POST is completed, the system beeps once. A display similar to the following

will appear. If the status of any item is FAIL , refer to the following documentation:

■

Chapter 8 “Troubleshooting”

■

AT&T 6366/SX Work Group System User’s Guide

■

AT&T Applications Controller User’s Guide (for the Master Controller II+)

NOTE:

The display for the Master Controller II+ offers a subset of the following

display in a different format.

2-15

Hardware Setup

Phoenix 80386 ROM BIOS PLUS Version X.XX xx EOB

Copyright (c) 1985-1989

Phoenix Technologies Ltd. All rights Reserved

Resident Diagnostics PASS

CPU (i80386SX, 16 MHz) PASS

CMOS RAM PASS

ROM Checksum

PASS

Memory Refresh

PASS

DMA Controllers

PASS

Interrupt Controller PASS

Keyboard PASS

Dedicated Memory 384 Kbyte

Base Memory

Extended Memory

Total Memory

Clock/Calendar

Floppy Disks

Hard Disks

640 Kbyte

3072 Kbyte

4096 Kbyte

PASS

1 Present

1 Present

Primary Boot-strap

NOTE:

Extended Memory will indicate 1024 Kbyte if you have a 40MB controller with

2MB of RAM.

The system will continue to boot displaying several messages. This process will take

2-6 minutes depending on the applications installed.

2-16

Hardware Setup

Logging Onto IS-II

1.

At the Login: prompt type

maint

and then press

[ENTER]

.

2.

At the Password: prompt, type the password and then press

[ENTER]

.

— The Integrated Solution II Maintenance window is displayed showing all

the applications that are installed.

Integrated Solution II Maintenance

AUDIX Voice Power (AVP)

Call Accounting System (CAS)

System Programming and Maintenance Utility (SPM)

>Technician Maintenance

Exit.

HELP

Screen 2-1.

Integrated Solution II Maintenance

2-17

Hardware Setup

Checking Application Packages

1.

After you have logged on and the Integrated Solution II Maintenance menu

appears, move the cursor to

Technician Maintenance

and then press

[ENTER] .

NOTE:

To select any item in a menu, you can use the arrow keys to move the

cursor or type the first few characters of the menu item until the cursor

moves to it. For any additional information on screen navigation, see

“Screen Navigation” in Chapter 2 of the AT&T Integrated Solution II

System Manager's Guide.

— The Technician Maintenance window is displayed.

Technician Maintenance

>Administer Integrated Solution

Backup Files

Restore Files

Maintenance Log

Printer Setup

Password Protection

Set Time and Date

System Shutdown

Full Screen UNIX

Voice System Administration

HELP

CANCEL

Screen 2-2.

Technician Maintenance Menu

2. Move the cursor to

Maintenance Log

and press

[ENTER]

.

— The Maintenance Log window is displayed.

2-18

Hardware Setup

3.

Select Display Installed Applications.

—The list should include all installed application packages. If there are

more applications than fit in the window, press

[F3]

(Next Page) to

display the next window.

—If any of the essential software necessary to run Integrated Solution II

(or the ordered applications) do not display on the screen, the software

has not been installed properly.

Essential software consists of:

■

MERLIN LEGEND Integrated Solution II Platform Software

■

MERLIN LEGEND System Programming & Maintenance Utility

■ Editing Package

■ FACE HELP

■ FACE

■ FMLI

Display Installation Applications

MERLIN LEGEND System Programming & Maintenance Utility Version x

AUDIX Voice Power Applicaiton Software Rx

MERLIN LEGEND Switch Integration Software Release x

Integrated Voice Power System Software x

Cartridge Tape Utilities- Version x

Editing Package - Version x

FACE HELP Version

FACE Version x

FMLI Version x

MERLIN LEGEND Integrated Solution II Platform Software Release x

MERLIN LEGEND Call Accounting System x

MERLIN LEGEND Automated Attendant SoftwareRelease x

PREV PAGE NEXT PAGE

CANCEL

Screen 2-3.

Display Installed Applications

2-19

Hardware Setup

NOTE:

The “x” following the applications listed on the menu represents

the release number of the software. Your display will contain the

actual release number of the applications installed on

the system.

4.

To exit, back out of the menus by using the

[F6]

(CANCEL) function key.

Adding, Changing, or Deleting Passwords

Although you can add, change, or delete passwords for any application, it is

absolutely essential that you do not do so unless the customer has requested it.

(This does not affect the

maint

password. )

1.

Select Password protection from the Technician Maintenance window

and press

[ENTER]

.

— The Password Protection window is displayed.

NOTE:

This window will display all installed applications.

Password Protection

>AUDIX Voice Power (AVP)

Call Accounting Software (CAS)

IS II User Login (is)

System Programming & Maintenance Utility (SPM)

HELP

CANCEL

Screen 2-4.

Password Protection

2-20

Hardware Setup

2.

Select the item you want and then press

[ENTER]

.

—The Change/Add or Delete Password window is displayed.

Change/Add or Delete Password

>Change/Add

Delete

HELP

CANCEL

Screen 2-5.

Change/Add or Delete Password

Changing the Password

1.

2.

3.

4.

To change the password, select

Change/Add

and then press

[ENTER]

.

When you see the first message below, enter the new password and press

[ENTER]

, then re-enter it at the next prompt and press

[ENTER]

again.

New Password:

Re-enter new password:

The password has been changed

Strike ENTER when ready.

—

When you have completed this, you are notified that the password has

been changed.

Press

[ENTER]

to return to the Password Protection window.

If you are finished, press

[F6]

(CANCEL) to return to the Technician

Maintenance window. Otherwise, you can continue to make changes.

—The change will take effect when the user exits the Main menu and

logs back in.

2-21

Hardware Setup

Deleting a Password

1.

To delete a password, select Delete and press

[ENTER]

.

—The system responds:

The password has been deleted

Strike ENTER when ready

2.

Press

[ENTER]

to return to the Password Protection window.

3.

Press

[F6]

(CANCEL) to return to the Technician Maintenance window.

Changing the Monitor Type

The system is already set up (defaulted) to be used with a monochrome monitor.

Use this feature if a color monitor has been connected to the system.

1.

Select

Maintenance Log

from the Technician Maintenance menu and then

press

[ENTER]

.

—The Maintenance Log window is displayed.

Maintenance Log

>Change Monitor Type

Display Installed Applications

IVP Board Diagnostics

TTY Check

Printer Test

Disk Usage Report

HELP

CANCEL

Screen 2-6.

Maintenance Log

2-22

Hardware Setup

NOTE:

IVP Board Diagnostics will only appear if AUDIX Voice Power or the

Automated Attendant is installed.

2.

Select

Change Monitor Type,

and then press

[ENTER]

—The window allows you to select etiher color or monochrome.

3.

Select

Color,

and then press

[ENTER].

— The system displays confirmation messages.

4.

Press

[ENTER]

to return to the Maintenance Log window.

5.

Log out and log back in again for the change to take effect

2-23

Hardware Setup

Connecting TTY Ports

The Master Controller II communicates with the MERLIN LEGEND Communications

System call processor through the system module TTY ports. Serial Connector A

(TTY00) is used for administering the MERLIN LEGEND Communications System

while Serial Connector B (TTY01) is used for the Call Accounting System.

This procedure describes how to interconnect the Master Controller II and the

MERLIN LEGEND Communications System.

Connecting the IS-II Hardware

Connect the system module and the MERLIN LEGEND Communications System

as follows:

1.

2.

3.

4.

Attach a 355AF adapter to Serial Connector A (TTY00) of the Master

Controller Il.

Attach a 9-pin-to-25-pin converter to Serial Connector B (TTY 01) of the

Master Controller Il.

Attach a 355AF adapter to the 9-pin-to-25-pin converter on Serial

Connector B.

Connect a D8W-87 cord between the 355AF adapter and SMDR port of the

MERLIN LEGEND Communications System call processor. (If the distance

exceeds 50 feet or if the Master Controller II and the MERLIN LEGEND

Communications System do not share the same outlet, refer to the Note

following these instructions.)

NOTE:

If the MERLIN LEGEND Communications System is located at a distance

greater than 50 feet from the Master Controller II, DB25 cables from the

MERLIN LEGEND Communications System Admin port and the SMDR port

will have to be extended with Z3A2 ADU cable drivers. Two Z3A2 ADU

interface units are required for each cable, one at each end. Refer to Chapter

3 of the AT&T MERLIN LEGEND™ Communications System Installation,

Programming, and Maintenance for installation instructions.

2-24

Hardware Setup

Master Controller II

Serial

Connector B

(TTY01)

SMDR

Port

Serial

ADMIN

Connector A

Port

(TTY00)

Figure 2-6.

IS-II Hardware Connection

2-25

Hardware Setup

Testing TTY Ports

To determine whether the TTY ports are connected, follow this procedure.

1.

From the Integrated Solution II Maintenance Menu, select

Technician

Maintenance

and press

[ENTER].

— The Technician Maintenance window appears.

2.

Select

Maintenance Log

and press

[ENTER].

— The Maintenance Log window appears.

3.

Select

TTY Check

and press

[ENTER]

.

—

If a message appears that the ports are not connected, check the

physical connections, cables, and connectors.

Changing the Printer Setup

NOTE:

Skip this section if the system is using the AT&T 570 printer.

This option allows you to change the default printer type from ATT570 and indicate

whether a filter should be used. Refer to the “Printer Operation” section of the UNIX

3.2.2 System Operations Guide for information on when you should not use the fitter.

In any case, we recommend that you keep the setting for this as yes.

1.

Select

Printer Setup

from the Technician Maintenance menu, and then

press [ENTER].

— The Parallel Printer Port Setup window appears.

2-26

Hardware Setup

Parallel Printer Port Setup

Port Number: 01 (/dev/lp)

Device Currently on Port: Printer

Printer Type: AT&T570

Printer Name: islpr

Should Filter be used: No

HELP

CHOICE

SAVE

CANCEL

Screen 2-7.

Parallel Printer Port Setup

2. Press the

[F2]

(CHOICES) function key to display the list of

available printers.

3. Use the arrow keys to make your selection; then press

[ENTER]

.

4.

Press

[F3]

(SAVE) to save the information you entered.

—

The screen displays your selection and asks for confirmation.

5.

Press

[F3]

(CONT) if it is correct or

[F6]

(CANCEL) if not

6.

Press

[F3]

(CONT) to return to the Technician Maintenance window.

Testing the Printer

This option submits a job to the printer so that you can verify the connections.

NOTE:

Do not perform this operation if you are not using a printer.

2-27

Hardware Setup

To run the Printer Test, do the following from the Maintenance Log:

1.

Select

Printer Test

from the Maintenance Log window and press

[ENTER]

.

— The Confirm Printer Test window is displayed.

—The system informs you that the current printer configuration defaults

are being written to the printer.

—If the printer test fails, first check to see that the printer is powered,

ready, and has paper. Next check the printer cable for proper

connections. Should the fault persist, substitute the cable and printer

with known good units to determine the faulty component.

2.

Press

[F3]

(CONT) to get the job output

3.

Press

[F6]

(CANCEL) to return to the Maintenance Log window.

Running IVP Diagnostics

Diagnostics for the IVP4 boards should be run during and after initial setup to

determine whether everything is connected properly and there is dial tone. To

diagnose the IVP board, do the following:

1.

Select

IVP Board Diagnostics

from the Maintenance Log window and

then press

[ENTER]

.

— The system searches for loop current and dial tones on the

administered boards and then informs you if the IVP board passes the

test. If dial tone is not found, check the Tip/Ring connections. Also

check the positions of the SW1.1 and SW12.1 switches on the board

against those shown in “IVP4 Board Configuration and Installation” in

this chapter. Insure that the IVP4 board is properly seated in the

motherboard connector.

If the failure persists, you will have to replace the board.

NOTE:

If the IVP board is not present, the system responds:

Can’t Diagnose Card x, It is not present.

(The “x” indicates the board location number, which will be 0, 1, or 2.)

2.

Press

[F6]

(CANCEL) to return to the Maintenance Log window.

2-28

Hardware Setup

Customizing the System

When you have completed all of the procedures in this chapter, and all ordered

application packages are included, some of the software applications must be

customized before they can be administered on the system. This information is

contained in Chapter 5, “Customizing Applications”.

It may be necessary for you to add software applications to the system if they were

ordered after the system was already configured. If this is the case, refer to

Chapter 4, “Maintaining IS-II Applications.”

2-29

Maintaining IS-II

3

Technician Maintenance Menu

The Technician Maintenance menu allows you to perform maintenance functions for

IS-II Platform Software and applications.

To access the Technician Maintenance window, select

Technician Maintenance

from the Integrated Solution II Maintenance window and press

[ENTER]

.

3-1

Maintaining IS-II

A screen similar to the following appears:

Technician Maintenance

>Administer Integrated Solution II

Backup Files

Restore Files

Maintenance Log

Printer Setup

Password Protection

Set Time and Date

System Shutdown

Full Screen UNIX

Voice System Administration

HELP

CANCEL

Screen 3-1.

Technician Maintenance Menu

Each of these options is briefly described under the sections in this chapter with

references to more detailed explanations.

NOTE:

Voice System Administration

will appear only if a voice system

is installed.

Administering Integrated Solution II

This option allows you to administer (i.e., add, remove, or update) IS-II Platform

Software and application software packages. Refer to Chapter 4, “Maintaining

IS-II Applications” and Chapter 7,”Upgrading to a New IS-II Release,” for

additional information.

3-2

Maintaining IS-II

Backing Up Files

File backups should be conducted regularly by the IS-II system manager. Refer to

the AT&T Integrated Solution II System Manager's Guide, Chapter 5, for procedures

on how to back up the system.

NOTE:

It is suggested that prior to backing up IS-II files, the system manager

back up the telephone switch system programming information to the

hard disk via SPM. If this is done, IS-II will back up the system

programming information contained in the SPM directories along with

the IS-II file information. See Chapter 2 of the AT&T MERLIN

LEGEND™ Communications System: System Programming Guide for

SPM backup procedures.

Restoring Files

Refer to Chapter 6, “Recovering from Catastrophic Failure,” for procedures on how

to restore the system from catastrophic failure (hard disk or motherboard failure) and

what to do if your data has been corrupted.

3-3

Maintaining IS-II

Maintenance Log

The following functions are available through the Maintenance Log.

To perform any of these functions, select

Maintenance Log

from the Technician

Maintenance menu, and press

[ENTER] .

The Maintenance Log window is displayed.

Maintenance Log

>Change Monitor Type

Display Installed Applications

IVP Board Diagnostics

TTY Check

Printer Test

Disk Usage Report

HELP

CANCEL

Screen 3-2.

Maintenance Log Menu

Changing Monitor Type

The system is already setup (defaulted) to be used with a monochrome monitor.

Use this feature if a color monitor has been connected to the system. See Chapter 2,

“Hardware Setup,” for more information.

Displaying Installed Applications

This option allows you to check release numbers after an install, remove, or update,

and to verify that the software you loaded is installed. Refer to the section “Checking

Application Packages” in Chapter 2, “Hardware Setup,” for additional information.

3-4

Maintaining IS-II

Diagnosing the IVP Board

Diagnostics for the IVP4 boards should be run after the installation of each additional

IVP4 board, and whenever problems indicate any possible malfunction of the IVP4

board(s). Refer to Chapter 2, “Hardware Setup,” for more information.

NOTE:

IVP Board Diagnostics

appears on the Maintenance Log only if AUDIX

Voice Power or Automated Attendant is installed.

Checking TTY Connections

This option allows you to confirm that all TTY ports are connected to the system.

See Chapter 2, “Hardware Setup,” for information on TTY connections.

Testing the Printer

You can test for proper printer functions by using this option. However, if you are

installing the printer, see the information on testing the printer in Chapter 2 under

“Testing the Printer.”

Displaying the Disk Usage Report

The Disk Usage Report provides information on the available disk space for System

and Voice partitions. Refer to Chapter 8, ‘Troubleshooting,” for information on how to

display and interpret this report.

Setting Up the Printer

You can specify the printer type being used and indicate Whether a filter should be

used. Information on setting up the printer can be found in Chapter 2 under

“Changing the Printer Setup.”

Adding, Changing, or Deleting Passwords

You can add, change, or delete passwords for the installed applications. For details,

see Chapter 2, “Hardware Setup.”

Setting the Time and Date

The time and date set for IS-II must be synchronized with the time and date set for

MERLIN LEGEND Communications System. Refer to Chapter 3 in the AT&T

Integrated Solution II System Manager's Guide for information on how to set

this option.

3-5

Maintaining IS-II

Shutting Down the System

To protect the data stored on the hard disk, this procedure must always be

performed before turning off power to the system and before moving the hardware.

Refer to Chapter 5 in the AT&T Integrated Solution II System Manager's Guide for

information on this option.

Accessing Full Screen UNIX

You will only need to access UNIX in troubleshooting situations under the direction of

a tier 3 engineer.

Administering the Voice System

This option allows you to customize your AVP and AA applications once they have

been installed. The customer should have completed the planning forms prior to

starting this procedure. Refer to Chapter 5, “Customizing Applications,” for

information on this option.

3-6

Maintaining IS-II Applications

4

Preparing to Install Applications

There are two instances in which you wiII need to install IS-II application software: in

the event of a catastrophic failure and when the customer adds an application after

initial system purchase. If you are installing an upgraded release of an application

that the customer already has, see “Updating IS-II and Applications” in Chapter 7 of

this guide.

If you are installing application software after a catastrophic failure, all basic IS-II

software must have been reinstalled before you can install any application package.

(See Chapter 6.)

If you are simply adding a software application package to an existing system,

continue with the instructions in this chapter.

NOTE:

If you attempt to install a package that already exists on the system, an Error

Message Screen appears.

1. At the

Login:

prompt, type

maint

and then press

[ENTER] .

4-1

Maintaining IS-II Applications

2.

At the password: prompt, type the password and then press [ENTER] .

—

The Integrated Solution II Maintenance window is displayed.

NOTE:

If any applications are already installed, their names will appear

on this screen.

Integrated Solution II Maintenance

System Programming and Maintenance Utility (SPM)

>Technician Maintenance

Exit

HELP

Screen 4-1.

Integrated Solution II Maintenance

4-2

Maintaining IS-II Applications

3.

Select

Technician Maintenance

and then press

[ENTER]

.

—The Technician Maintenance Window is displayed.

NOTE:

“Voice System Administration” will appear only if a voice system

is installed.

Technician Maintenance

>Administer Integrated Solution II

Backup Files

Restore Files

Maintenance Log

Printer Setup

Password Protection

Set Time and Date

System Shutdown

Full Screen UNIX

Voice System Administration

CANCEL

HELP

Screen 4-2.

Technician Maintenance

4-3

Maintaining IS-II Applications

4.

Select

Administer Integrated Solution II

and then press

[ENTER]

.

—

The Administer Integrated Solution II window appears.

Administer Integrated Solution II

IS-II Platform Software (ISIIPS)

>System Programming & Maintenance Utility (SPM)

AUDIX Voice Power (AVP)

Cartridge Tape Utilities

Call Accounting System (CAS)

Automated Attendant (AA)

HELP

REMOVE

UN/MARK INSTALL

UPDATE CANCEL

Screen 4-3.

Administer Integrated Solution Menu

5.

Move the cursor to each application package you are going to install or

update (such as SPM or ISIIPS), and press

[F2]

to mark each application as

you select it

NOTE:

SPM and ISIIPS can only be updated; they cannot be installed

or removed.

NOTE:

You can select either AVP or AA, but not both. If you already have one

and have selected the other, a note will appear on your screen

indicating that one of the packages is already present

If you marked an application by error, move the cursor back to that application

and press

[F2]

again to undo the selection.

6.

When you have finished making your selection(s), press

[F3]

to begin the

installation procedure.

You can now proceed to the proper section in this chapter for the application

package(s) that you are installing.

4-4

Maintaining IS-II Applications

Installing AUDIX Voice Power

In order to install AUDIX Voice Power, you must first have the IS-II Platform Software

installed, which is already installed unless a catastrophic failure has occurred (see

Chapter 6, if necessary). Installation consists of five steps, which must be completed

in the

1.

2.

3.

4.

5.

following order:

Install the Integrated Voice Power (lVP) System software.

Install the AUDIX Voice Power (AVP) application software.

Install the MERLIN LEGEND Switch Integration software.

Reboot the system (by pressing

[ENTER]

when prompted) for the changes to

take effect.

Confirm that the installation was successful.

The software you need for installing this application consists of the following:

■

■

■

When

Integrated Voice Power System software (four diskettes)

AUDIX Voice Power application software (five diskettes)

MERLIN LEGEND Switch Integration software (one diskette)

you have logged onto the system and marked the AVP application (as

described in “Preparing to Install Applications” at the beginning of this chapter), the

following messages appear:

Insert first diskette of Integrated Voice Power System

Software

Strike ENTER when ready.

You are now ready to install this application.

Step 1: Install IVP System Software

1.

Insert diskette #1 and press

[ENTER]

.

— The screen shows:

Verifying Integrated Voice Power System Software diskette

—

If you insert the wrong diskette or forget to put the diskette in, the

system responds:

Confirm

Incorrect, missing, or damaged diskette. Please

correct.

Strike ENTER when ready

or ESC to stop.

4-5

Maintaining IS-II Applications

2.

3.

4.

5.

—

When you have the correct diskette inserted, the system responds:

Copying Integrated Voice Power System Software to

hard disk

do not remove diskette.

Reached end of medium on input.

You may remove this diskette.

Insert diskette number 2 and strike the <ENTER>

key.

Remove diskette #1, insert diskette #2, and press

[ENTER]

.

—When the process is complete, the system responds:

Reached end of medium on input.

You may remove this diskette.

Insert diskette number 3 and strike the <ENTER>

key.

Remove diskette #2, insert diskette #3, and press

[ENTER]

.

—When the process incomplete, the system responds:

Reached end of medium on input.

You may remove this diskette.

Insert diskette number 4 and strike the <ENTER>

key.

Remove diskette #3, insert diskette #4, and press

[ENTER]

.

—When the process is complete, the screen shows the following:

You may now remove the diskette from the drive.

Installing Integrated Voice Power System Software.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

—

A series of dots prints indicating that the files are being moved from a

temporary to a permanent area.

Remove the diskette from the drive.

NOTE:

Do not quit at this point.

Step 2: Install AVP Application Software

When the IVP System Software has been completely loaded, you will be prompted to

install the AVP application software.

1.

Insert the first AVP application software diskette when you see the

following message:

Insert first diskette of AUDIX Voice Power

Application Software.

Strike ENTER when ready.

4-6

Maintaining IS-II Applications

2.

Press [ENTER] .

— The following messages display:

Verifying AUDIX Voice Power Application Software

diskette.

Copying AUDIX Voice Power Application Software to

hard disk do not remove diskette.

Reached end of medium on input.

You may remove this diskette.

Insert diskette number 2 and strike the <ENTER>

key.

3.

Remove diskette #1, insert diskette #2, and then press

[ENTER]

.

— When the process is complete, the system responds:

Reached end of medium on input.

You may remove this diskette.

Insert diskette number 3 and strike the <ENTER>

key.

4.

Remove diskette #2, insert diskette #3, and then press

[ENTER]

.

—When the process is complete, the system responds:

Reached end of medium on input.

You may remove this diskette.

Insert diskette number 4 and strike the <ENTER>

key.

5.

Remove diskette #3, insert diskette #4, and then press

[ENTER]

.

—When the process is complete, the system responds:

Reached end of medium on input.

You may remove this diskette.

Insert diskette number 5 and strike the <ENTER>

key.

6.

Remove diskette #4, insert diskette #5, and then press

[ENTER]

.

— When the process is complete, the system responds:

You may now remove the diskette from the drive.

Installing AUDIX Voice Power Application Software.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

— A series of dots prints indicating that the files are being moved from a

temporary to a permanent area.

NOTE:

If you are not successful in installing the application software, the

system responds:

AUDIX Voice Power Application Software

installation failed

Strike ENTER when ready.

4-7

Maintaining IS-II Applications

7.

When the software has been loaded successfully, the system will indicate that

it is ready for the MERLIN LEGEND Switch Integration Software diskette.

NOTE:

Do not quit at this point.

Step 3: Install MERLIN LEGEND Switch Integration Software

1.

Wait for the following message to appear:

Insert first diskette of MERLIN LEGEND Switch

Integration Software.

Strike ENTER when ready.

2.

Insert the MERLIN LEGEND Switch Integration software diskette and then

press

[ENTER]

.

—The system displays other messages and then copies the switch

integration software.

Step 4: Reboot the System

1.

Wait until the following message appears.

Confirm

To complete the install/remove process a shutdown

is now being initiated automatically.

Make sure your diskette drive is empty. If you are

installing or removing controller boards, you may

power down the system after the shutdown has

completed.

Strike ENTER when ready

or ESC to stop.

2.

Be certain the drive is empty then press

[ENTER]

.

3.

The system continues to send messages; when you see the

following message,

The system is down.

Reboot the system now.

press

[CTRL]

—

[ALT]

—

[DEL]

or the RESET button. The system gives diagnostic

information and notifies you that it is booting the UNIX system.

4-8

Maintaining IS-II Applications

Step 5: Confirm AVP Installation

When the Iogin prompt appears, you are ready to confirm that the AVP application

software has been installed on the Master Controller II.

1.

Log into the system using the

maint

Iogin and the password.

— The IS-II Main Menu should include

AUDIX Voice Power

as an item.

2.

Select

Technician Maintenance

from the Integrated Solution II

Maintenance window.

3.

Select

Maintenance Log

from this menu.

— The Maintenance Log window is displayed.

4.

Select

Display Installed Applications.

— The list should include

Integrated Voice Power System Software Release x

AUDIX Voice Power Application Software Rx

MERLIN LEGEND Switch Integration Software Rx

5.

To exit, back out of the menus by pressing

[F6]

(CANCEL).

Installing the Automated Attendant (AA)

To install the Automated Attendant application software, you must first have the IS-II

Platform Software installed, which is already installed unless a catastrophic failure

has occurred. (See Chapter 6, if necessary.) Installation consists of four steps, which

must be followed in this order:

1.

Install the Integrated Voice Power (lVP) System software.

2.

Install the MERLIN LEGEND Automated Attendant (AA) software.

3.

Reboot the system (by pressing

[ENTER]

when prompted) for the changes to

take effect.

4.

Confirm that the installation was successful.

The software you need for installing this application consists of the following:

■

Integrated Voice Power System software (four diskettes)

■

MERLIN LEGEND Automated Attendant application software (four diskettes)

When you have logged onto the system and marked the Automated Attendant

application (as described in “Preparing to Install Applications” at the beginning of this

chapter), the screen shows the following:

Insert first diskette of Integrated Voice Power

System Software.

Strike ENTER when ready.

You are now ready to install this application.

4-9

Maintaining IS-II Applications

Step 1: Install IVP Software

1.

Insert diskette #1 and then press

[ENTER]

.

— The screen eventually shows the following:

Copying Integrated Voice Power System Software to

hard disk

do not remove diskette.

Reached end of diskette on input.

You may remove this diskette.

Insert diskette number 2 and strike the <ENTER>

key.

2.

Remove diskette #1, insert diskette #2, and then press

[ENTER] .

3.

When prompted, remove diskette #2, insert diskette #3, and then

press

[ENTER]

.

4.

When diskette #3 has completed its input, remove it, insert diskette #4, and

then press [ENTER] .

— When this diskette is completely loaded, the screen shows

the following:

You may now remove the diskette from the drive

Installing Integrated Voice Power System Software

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

— A series of dots prints indicating that the files are being moved from a

temporary to a permanent area.

Step 2: Install AA Software

You are ready to install the Automated Attendant (AA) application software when the

screen displays

Insert first diskette of Voice Power Automated

Attendant.

Strike ENTER when ready.

1.

Insert diskette #1, and then press

[ENTER]

.

—

The system responds:

Verifying Voice Power Automated Attendant

diskette.

Copying Voice Power Automated Attendant to hard

disk

do not remove diskette.

2.

When the system prompts you to remove diskette #1 and insert diskette #2,

place the second diskette into the drive and then press

[ENTER]

.

4-10

Maintaining IS-II Applications

3.

4.

5.

When the system prompts you to remove diskette #2 and insert diskette #3,

place the third diskette into the drive and then press

[ENTER]

.

When the system prompts you to remove diskette #3 and insert diskette #4,

place the third diskette into the drive and then press

[ENTER]

.

When the system prompts you to do so, remove the diskette from the drive.

—

You will see the following message:

Installing Voice Power Automated Attendant.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . -

—

A series of dots prints indicating that the files are being moved from a

temporary to a permanent area.

Step

3:

Reboot the System

1.

Wait until you see this message.

Confirm

To complete the install/remove process a shutdown

is now being initiated automatically.

Make sure your diskette drive is empty. If you are

installing or removing controller boards, you may

power down the system after the shutdown has

completed.

Strike ENTER when ready

or ESC to stop.

2.

Be certain that the drive is empty; then press

[ENTER]

.

3.

The system continues to send messages, and when you see the message,

The system is down.

Reboot the system now.

press

[CTRL] — [ALT] — [DEL]

or the RESET button. The system gives diagnostic

information and notifies you that it is booting the UNIX system.

4-11

Maintaining IS-II Applications

Step 4 Confirm AA Installation

When the Iogin prompt appears, you are ready to confirm that the AA application

software has been installed on the Master Controller Il.

1.

2.

3.

4.

Log into the system using the maint Iogin and the password.

— The IS-II Main Menu should include

Automated Attendant

as

an item.

Selected

Technician Maintenance

from the Integrated Solution II

Maintenance window.

Select

Maintenance Log

from this menu.

— The Maintenance Log window is displayed.

Select

Display Installed Applications.

— The list should include

Integrated Voice Power System Software Release x

MERLIN LEGEND Automated Attendant Rel x.x

Installing Call Accounting System (CAS)

In order to install the Call Accounting System application, you must first have the IS-

II Platform Software installed, which is already installed unless a catastrophic failure

has occurred. (See Chapter 6, if necessary.) Installation consists of two steps:

1.

Install the Call Accounting System (CAS) software diskettes.

2.

Confirm that the installation was successful.

The software you need for installing this application consists of the following:

■

Call Accounting System software (four base diskettes)

■

CAS Setup software (three diskettes, to be used later) .

NOTE:

The three additional diskettes used for completing the CAS application

package are designed to be used by an implementor. (Instructions for these

diskettes are in Chapter 5 under “CAS Customization”.)

When you have logged onto the system and marked the CAS application (as

described in “Preparing to Install Applications” at the beginning of this chapter), the

following message appears:

Insert first diskette of Call Accounting System

Strike ENTER when ready.

You are now ready to install this application.

4-12

Maintaining IS-II Applications

Step 1: I Install CAS Software

1.

Insert diskette #1 and then press

[ENTER]

.

—

The screen shows:

Verifying Call Accounting System Software diskette

— If you insert the wrong diskette or forget to put the diskette in, the

system responds:

Confirm

Incorrect, missing, or damaged diskette. Please

correct.

Strike ENTER when ready

or ESC to stop.

— When you have the correct diskette inserted, the system responds:

Copying Call Accounting System Software to hard

disk

do not remove diskette.

Reached end of medium on input.

You may remove this diskette.

Insert diskette number 2 and strike the <ENTER>

key.

2.

Remove diskette #1, insert diskette #2, and then press

[ENTER]

.

NOTE:

Wait until the floppy indicator light goes out before removing diskettes.

When the process is complete, the system responds:

Reached end of medium on input.

You may remove this diskette.

Insert diskette number 3 and strike the <ENTER>

key.

3.

Remove diskette #2, insert diskette #3, and press

[ENTER]

.

— When the process is complete, the system responds:

Reached end of medium on input.

You may remove this diskette.

Insert diskette number 4 and strike the <ENTER>

key.

4-13

Maintaining IS-II Applications

4.

Remove diskette #3, insert diskette #4, and then press

[ENTER]

.

—

When the process is complete, the screen shows the following:

You may now remove the diskette from the drive.

Installing Call Accounting System Software.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

—

A series of dots prints indicating that the files are being moved from a

temporary to a permanent area.

5.

Remove the diskette from the drive.

Step 2: Confirm CAS Installation

1.

Log out and then log back into verify that the main menu includes

Call

Accounting

System as an item.

2.

Select

Maintenance Log

from the Technician Maintenance window.

— The Maintenance Log window is displayed.

3.

Select

Display Installed Applications.

—

The list should now include

MERLIN LEGEND Call Accounting System x

4.

To exit, back out of the menus by pressing

[F6]

(CANCEL).

There are three CAS setup diskettes to be configured before the application can be

used. Information on configuring these diskettes is in Chapter 5 under

‘‘CAS Customization.”

Removing IS-II Applications

Use this function only if the customer has chosen not to continue using an

application or if the customer has had Automated Attendant and is moving to AUDIX

Voice Power (in which case, you remove Automated Attendant and install AUDIX

Voice Power).

CAUTION:

This procedure destroys all administrative files (and voice files, if any exist)

that pertain to the marked application.

NOTE:

To update an application, refer to Chapter 7 under the heading of “Updating

IS-II Applications.”

4-14

Maintaining IS-II Applications

Mark the application to be removed then press

[F5]

(REMOVE) and follow

the instructions.

For AUDIX Voice Power, Automated Attendant, and Cartridge Tape Utilities, a

system shutdown is initiated automatically at the end of the removal process. When

you are prompted, reboot the system using

[CTRL]

—

[ALT]

—

[DEL]

.

NOTE:

If you attempt to remove a package that is not on the system, an Error

Message Screen appears.

4-15

Customizing Applications

5

CAS Customization

The following description leads you through the CAS user customization process.

For more detailed information, see the AT&T Call Accounting System (CAS)

Integrated Solution II Site Installation and Implementation Guide. There are three

setup diskettes to be configured before the application can be used.

The CAS User Setup process consists of the following steps:

1.

Installing the PBX/KTS Interface

2.

Installing the City/State diskette

3.

Installing the Major Metro (East or West) or Customized Rate/Tariff diskette

4.

Editing the CAS Screens

5.

Testing the PBX Interface

Displaying the System Configuration Menu

1.

Select

Call Accounting System

from the Integrated

Solution II Maintenance window and press

[ENTER]

.

— The Call Accounting System menu is displayed.

2.

Select

System Configuration

and press

[ENTER]

.

— The System Configuration menu is displayed.

5-1

Customizing Applications

Installing the PBX/KTS Interface

1.

Select

Install PBX/KTS Interface

and press

[ENTER]

.

—

The Install PBX/KTS Interface screen is displayed and the

system responds:

Ready to read PBX/KTS Interfaces from media.

2.

Insert the PBX/KTS Interface diskette and press

[ENTER]

. If you have a

Streaming Tape Unit, you will be prompted for the type of media you are

using. Type

f

for diskette. The remainder of these instructions describe the

diskette method.

— The system responds:

Confirm

Please insert the floppy disk.

If the program installation requires more than one

floppy disk, be sure to insert the disks in the

proper order, starting with disk number 1. After

the first floppy disk, instructions will be

provided for inserting the remaining floppy disks.

Strike ENTER when ready or ESC to stop.

3.

Press [ENTER] .

— The system responds:

Installation is in progress -- do not remove the

floppy disk.

Installing MERLIN LEGEND Call Accounting System PBX/KTS

Interfaces.

Copyright (C) 1990 AT&T

Copyright (C) 1987, 1988, 1989, 1990 MOSCOM Corporation

All rights reserved

xxx blocks

Please remove disk from disk drive.

Press <RETURN> to continue.

4.

Wait until the floppy drive indicator light turns off; then remove the PBX/KTS

diskette and press

[ENTER]

.

— The system responds:

Please wait . . . .

Press <RETURN> to continue.

5. Press [ENTER] .

—

The system returns you to the System Configuration menu.

5-2

Customizing Applications

Installing the City/State Diskettes

1.

2.

3.

4.

Select

Install Update

from the System configuration menu and press

[ENTER] .

— The Install Update screen is displayed and the system responds:

Ready to read in software from media

Confirm

Please insert the floppy disk.

If the program installation requires more than one

floppy disk, be sure to insert the disks in the

proper order, starting with disk number 1.

After the first floppy disk, instructions will be

provided for inserting the remaining floppy disks.

Strike ENTER when ready or ESC to stop.

lnsert the City/State diskette and

— The system responds:

Installation is in

floppy disk.

press [ENTER] .

progress -- do not remove the

Start City/State Tables Installation at 23:19:05

on 04/01/91.

Installing City/States Tables.

Copyright (C) 1990 AT&T

Copyright (C) 1987, 1988, 1989, 1990 MOSCOM Corporation

All rights reserved

and then

Setting mode and owner of City/State Tables.

End City/State Tables Installation at 23:19:35 on

04/01/91.

Please remove disk from disk drive.

Press <RETURN> to continue.

Wait until the floppy drive indicator light turns off; then remove the City/State

diskette and press

[ENTER]

.

When the message

Press <

RETURN

> to continue

appears,press

[ENTER]

to return to the System Configuration menu.

5-3

Customizing Applications

Installing the Major Metro or Customized Rate/Tariff Diskette

NOTE:

1.

2.

3.

4.

5.

6.

7.

If you have the Customized Rate/Tariff diskette, use it in place of the Major

Metro diskette.

The procedures are the same for the Major Metro or Customized Rate/

Tariff diskette.

From the System Configuration menu, press

[F6]

(CANCEL) to return to the

Call Accounting System main menu.

Select

Site Configuration Menu

and press

[ENTER]

.

—

The Site Configuration menu is displayed.

Select

Install a Site

and press

[ENTER]

.

— The Install Site - Stop Costing screen is displayed along with a series

of system messages.

Press

[ENTER]

when you are prompted to do so.

Insert the appropriate Major Metro diskette (East or West) and press

[ENTER]

.

— The system responds:

Ready to read in site software from media.

Note: Only one site can be installed at a time.

Confirm

Please insert the floppy disk.

If the program installation requires more than one

floppy disk, be sure to insert the disks in the

proper order, starting with disk number 1.

After the first floppy disk, instructions will be

provided for inserting the remaining floppy disks.

Strike ENTER when ready or ESC to stop.

After a series of messages, choose a site on the Install Site screen and

press

[ENTER]

.

— The system responds with the number of blocks and the following:

Please remove disk from disk drive. Press <RETURN>

to continue.

Wait until the floppy drive indicator light turns of

f

then remove the diskette

and press

[ENTER]

.

— After a series of informational messages, you will see:

Press <RETURN> to install this site, or <E>xit

<RETURN> to quit.

5-4

Customizing Applications

8.

Press

[ENTER]

.

9.

10.

11.

12.

13.

14.

15.

16.

—

The system responds:

Please wait --

Updating system tables.

—

A series of dots prints indicating that the data is being written from a

temporary area to a permanent area, and the Edit Site Information

screen appears automatically.

Type

u

to select Update.

Fill in the Edit Site Information screen using data from the CAS Site

Information Form; use the

[ENTER]

key to move through the fields.

Press

[ESC]

to save the screen.

Type

e

to exit this screen.

Edit the three Telephone System Configuration screens using data from the

Telephone System Configuration Form.

a. Type

a

to add.

b.

Fill in the information.

c.

Press

[ESC]

to save the information.

d.

Type

d

to go to the next screen.

e.

Repeat the process for the third screen.

f.

Repeat this process for each trunk group.

Type

e

to exit.

Edit the Dialed Digit Processing screen using data from the Dialed Digit

Processing Form:

a. Type

u

to

update.

b.

Fill in the screen.

c.

Press

[ESC]

to save the information.

d. Type e to exit.

Edit the Call Record Collection Information screen as shown in the sample

form that follows.

a. Type

u

to update.

b.

Fill in the information using data from the Call Record Collection

Information Form.

5-5

Customizing Applications

c.

Press

[ESC]

to save the information.

— The Edit CDR Collection Information screen appears.

The Direct PBX Interface Parameters are defaults for the

MERLIN LEGEND Communications System and don’t need to

be changed.

CALL RECORD COLLECTION INFORMATION

Collection Device: DIRECT

Call Record Format

❑

legedbase (MERLIN LEGEND), basic SMDR Recoord)

❑

legendisdn (MERLIN LEGEND, ISDN format with ANI)

Communication Type: 1

Tie Zone (Hours from

Greenwich Mean Time)

❑

4 hours (Atlantic)

❑

5 hours (Eastern)

❑

6 hours (Central)

❑

7 hours (Mountain)

❑ 8 hours Pacific

❑

10 hourse (Alaska)

❑

11 hours (Hawaii)

Daylight savings time observed?

❑ Yes ❑ No

Direct PBX Interface Parameters:

PBX Port Baud Rate: 1200

PBX Port Data Bits: 8

PBX Port Stop Bits: 1

PBX Port Parity: None

Screen 5-1.

Call Record Collection Information Screen

17.

Press

[E]

to exit these screens.

— The system responds:

This site has been installed.

Press <RETURN> to continue.

18.

Press

[ENTER]

.

— The system responds:

Call costing is not running.

Starting call costing. . . Call costing started.

Press <RETURN> to continue.

5-6

Customizing Application

19.

Press [ENTER] .

— The Site Configuration menu appears automatically.

20.

Press

[E]

to return to the Call Accounting System menu.

5-7

Customizing Applications

Editing CAS Screens

1.

Select

Organization Configuration

from this menu and then select Edit

Organization Table.

2.

Press

[D]

.

3.

Press

[A]

to add information.

4.

Edit these screens using data from the Company Organization planning forms.

5.

Press

[ESC]

to save information.

6.

Press

[E]

to exit the screen.

Editing CDR Port Information

1.

From the CAS main menu, select CDR

Collection Configuration

Menu.

2. Select

Edit CDR Port Information.

3.

Press

[U]

to update.

4.

Change the

port enabled?

field to

y.

5.

Press

[ESC]

to save the information.

6.

Press

[E]

to exit.

7.

Press

[F6]

(CANCEL) to return to the CAS Main Menu.

Testing the PBX Interface

Testing the PBX Interface should be performed when the switch is busy processing

call traffic.

Select

System Configuration

from the CAS Main menu.

1.

2.

3.

4.

5.

6.

Select

Diagnostics and Monitoring

from the System Configuration

menu to begin testing the PBX interface.

Select

Monitor PBX/KTS SMDR

from the Diagnostics and Monitoring menu.

—

The Monitor PBX/KTS SMDR screen appears.

Press

[S]

to start monitoring the site.

Wait approximately 10 minutes; then type

f

to finish the monitoring.

Press

[E]

to exit this screen and return to the CAS main menu.

You can then view the logs and run reports as described in the AT&T Call

Accounting System (CAS) lntegrated Solution II User's Guide.

5-8

Customizing Applications

Administering the Voice System

This option allows you to customize your AVP and AA applications once they have

been installed. The customer should have completed the planning forms prior to

starting this procedure.

To access the Voice System Administration, do the following:

1.

Select

Voice System Administration

from the Technician

Maintenance menu.

—

The Voice System Administration window is displayed.

Voice System Administration

>Application Package Administration

Confiuration Management

Reports Administration

Switch Interface Administration

System Monitor

HELP

PREV-FRM

NEXT-FRM

CANCEL

CMD-MEND

FRM-MGMT

CHG-KEYS

CHG-KEYS

Screen 5-2.

Voice System Administration Menu

2. Select the item you want to administer

and

press

[ENTER]

.

3.

Move to the items you want to select by using the arrow keys, and press

[ENTER] to select.

For information on how to administer either AVP or AA, use the System Manager’s

Guide that was provided with the system.

5-9

Recovering From Catastrophic Failures 6

Recovery Procedures

Although the initial installation of the UNIX Base System Package and customer-

ordered applications is done at the Staging Center using a Streaming Tape Unit

(STU) and a cartridge tape, you maybe responsible for recovering the system from

cartridge tapes and/or diskettes after a catastrophic failure at the customer site.

The procedures for recovering the Integrated Solution II software are outlined on the

following pages. Most of what you will see on the Master Controller II (as you install

the diskettes) appears in this section. There maybe some system messages that

appear on the screen that are not shown here. This depends on what version of the

software you have installed on your computer.

Before you can recover the system after a crash, you must first determine what

caused the crash to occur and then try to fix it.

There are three possible problems that might have occurred:

■ Hard disk failure

■

Motherboard failure

■ Data corruption

Refer to Chapter 8, “Troubleshooting”, to determine what the problem is and how to

resolve it. The remainder of this chapter explains how to recover after a hard disk

failure from disk and tape and how to recover from data corruption.

6-1

Recovering From Catastrophic Failures

Recovering from Hard Disk Failure

There are two methods used for recovering from hard disk failure: diskette and tape.

Customers without a tape unit and tape backup use the diskette method. All

applications, administrative files, and voice system files are recovered from diskette.

Customers having tape drives and backup tapes can be recovered more quickly from

hard disk failure than those using diskettes alone. With the tape method, UNIX and

Cartridge Tape Utilities are installed from diskette. All applications, administrative

files, and voice system files are recovered from tape.

Materials Required

Recovering Using Diskette

You will need the following materials to recover and reinstall the system after a hard

disk crash.

■

The Master Controller II

■

■

■

UNIX SYSTEM V (Release 3.22) 366 Foundation Set Base System Package

Diskettes 1-7

IS-II Platform Software -1 diskette

MERLIN LEGEND System Programming and Maintenance Utility -1 diskette

UNIX System V 366 FMLI 1.2 Software Package -1 diskette

FACE HELP 12 Software Package -1 diskette

FACE 12 Software Package -2 diskettes

Foundation Set Editing Package V2.0, Rel. 3.2.2-1 diskette

■

■

■

■

6-2

Recovering From Catastrophic Failures

■

Appropriate Application Diskettes:

— AVP (AUDIX Voice Power)

—

IVP System Software Release 1.2 diskettes (four)

—

AVP Application software Release 2.1 diskettes (five)

— MERLIN LEGEND Switch Integration Software

Release 1.1 diskette

— CAS (Call Accounting System) - CAS diskettes (four) and setup

diskettes (four)

NOTE:

Only three of the four setup diskettes are to be used, because

you will use either the East or West Major Metro diskette,

not both.

— AA (Automated Attendant)

— IVP system software Release 1.2 diskettes (four)

— MERLIN LEGEND Automated Attendant application software

Release 1.1 diskettes (four)

— Voice files backup diskette(s)

— System files backup diskette(s)

Recovering Using Tape

In addition to the above, you will need the following materials to recover the system

from tape if the hard disk fails:

■

■

■

■

Streaming Tape Unit (STU)

Cartridge Tape Utilities diskette, Version 2.1

Voice files backup tape

System files backup tape

6-3

Recovering From Catastrophic Failures

Using the Diskette Method

NOTE:

You will follow this procedure only if the customer does not have a tape drive

and backup tapes.

If you are recovering the system from a hard disk crash, do the following:

1.

Replace the hard disk.

—For this information, see the PC 6386 WGS Service Manual, or the

AT&T Applications Controller User's Guide for the Master Controller II+.

2.

Install UNIX System V Release 3.2.2386 Foundation Set Base System

software (all 7 diskettes).

3.

Install the IS-II Platform Software and other UNIX software.

4.

Install applications from diskettes.

5.

Restore administrative and voice system files from backup (if available).

These procedures are described in detail in the following sections.

Installing UNIX System Files

You

will need the seven diskettes for the UNIX System V Release 3.2.2386

Foundation Set Base System to install the UNIX System V Base System Package.

The installation procedure is as follows:

1.

With the Master Controller II power off, insert diskette 1 of 7 into the disk drive

on the front of the Master Controller II.

2.

Press the power button.

— You should see the resident diagnostics on the screen and the

following message:

xxxK of unshadowed memory added to extended memory

and removed from dedicated memory.

Booting the UNIX System. . . (additional messages

will also appear here)

Strike ENTER to install the UNIX System on your

hard disk.

NOTE:

You may receive the following message while UNIX is booting up.

Enter the name of the kernel to boot:

If the message should appear, type

/unix

and press

[ENTER]

.

6-4

Recovering From Catastrophic Failures

3.

Press

[ENTER]

.

—

The system responds:

WARNING: A new installation of the UNIX System

will destroy all files currently on the system. Do

you wish to continue? (y or n)?

4.

Type

y

and press

[ENTER]

.

— The system responds:

Do you want to partition your hard disk as

follows?

90% “UNIX System”

--lets you run UNIX System

programs.

10% “DOS (v.3.2 or later) only”

To do this, please type “y”.

To partition your hard disk differently, type

“n”

and the

“fdisk” program will let you

select other partitions.

5.

Type

n

and press

[ENTER]

.

—The system responds by showing you the size (in cylinders) of your

hard disk. lt will be one of the following values.

Table 6-1. Disk Size in Cylinders

Disk Size Cylinders

40 MB 977

60 MB

965

100 MB

761

200 MB

684

Total hard disk size is Cylinders

Parti -

Cylinders

tion

Status

Type

Start End

Length %

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -----

SELECT ONE OF THE FOLLOWING:

1. Create a partition

2. Change Active (Boot from) partition

3. Delete a partition

4. Exit (Update disk configuration and exit)

5. Cancel (Exit without updating disk configuration)

Enter Selection:

6-5

Recovering From Catastrophic Failures

6.

7.

8.

9.

Type

1

at the

Enter Selection:

prompt and press

[ENTER]

.

— The

Type

1

for

— The

system responds:

Indicate the type of partition you want to create

(1

- UNIX System, 2 = DOS only, 3 = Other, x =

Exit)

.

UNIX and press

[ENTER]

.

system responds:

The UNIX system partition must use at least 25% of

the hard disk.

Indicate the percentage (25-100) of the hard disk

you want this partition to use (or enter c to

specify in cylinders):

Type

100

and press

[ENTER]

.

NOTE:

Only a 100% UNIX partition will be supported with lS-II.

The system responds:

Do you want this to become the Active partition?

If

SO

, it will be activated each time you reset

your computer or when you turn it on again.

Please type “y” or “n”.

Type

y

and press

[ENTER]

.

— The system responds by showing you the number of cylinders

(cylinders length)

and their ending position

(cylinders end).

The values you see depend on the size of your hard disk, as follows:

Table 6-2. Disk Cylinders End and Length

Disk Size

Cylinder End

Cylinder Length

40 MB 976

977

80 MB 964

965

100 MB 760

761

200 MB 683

684

Parti -

Cylinders

tion Status

Type Start End

Length %

------------------------------------------------

1

Active UNIX Sys

o

100

Partition 1 is now the Active partition

6-6

Recovering From Catastrophic Failures

10.

11.

12.

13.

14.

Select

[4]

and press

[ENTER]

at the

Enter

— The system responds:

If you created a UNIX system

must format the partition to

configuration. Changing only

does not require a format.

Selection:

prompt.

or DOS partition, you

reflect the new disk

the active partition

Hard disk partitioning complete.

A surface analysis will now be done. This will

destroy all data on the hard disk. Strike ENTER to

continue or DEL to abort.

Press

[ENTER]

to continue.

—The system checks for bad sectors and then recommends space

allocation based on the size of your hard disk

Checking for bad sectors in the UNIX System

partition. . .

Checking cylinder:

(Goes through all cylinder numbers)

The UNIX System partition has cylinders

assigned to it. 1 cylinder will be used for

alternate sectors. This leaves cylinders

(

bytes) available.

The following seems like a reasonable partitioning

of your UNIX System disk space:

A root filesystem of cylinders (

bytes), a user (/usr) filesystem of cylinders

(

bytes), and a swap/paging area of

cylinders (

bytes

) .

CAUTION:

Be very careful how you answer the next

question. Your answer must be 'n' for no.

Is this allocation acceptable to you (y/n)?

Type

n

and press

[ENTER]

;you need two/usr file systems: one for

applications and the other for speech file systems. (If you accidentally type

y,

you will have to restart the installation procedures.)

Answer the following questions appropriately:

Do you wish to have separate root and usr

filesystems (y/n)?

Type

n

and press

[ENTER]

.

Do you want an additional /usr2 filesystem (y/n)?

6-7

Recovering From Catastrophoic Failures

15.

16.

Type

y

and press

[ENTER]

.

—

The system responds:

Do you want to allocate a crash/dump area on your

disk? If you do not, the swap/paging area will be

used to save the memory image in the event of a

system panic (y/n)?

Type

[N]

and Press

[ENTER]

.

— The system responds:

You will now be given the opportunity to specify

the size, in cylinders, of each filesystem. (One

megabyte of disk space is approximately _

cylinders.)

NOTE:

Respond to the following questions in accordance with the

information contained in the following table for the size of hard

disk in your system.

Table 6-3. Cylinders for Filesystems

Responses

80MB

200MB

Cylinders for Swapping (SP)

40MB

100

100MB

60

40 30

Cylinders for Root/usr (RU)

764 494

331

304

Cylinders for /usr2 (UR2)

100 410

390 348

How many cylinders would you like for swap/paging

(l-xxx)? SP <ENTER>

17.

Type the number of cylinders you want and press

[ENTER]

.

How many cylinders would you like for root/usr

(1-xxx)? RU <ENTER>

18.

Type the number of cylinders you want and press

[ENTER]

.

The remaining UR2 cylinders will be assigned to

/usr2.

You have specified the following disk allocation:

A combined root/usr filesystem of RU cylinders

(

bytes), an extra user filesystem

(/usr2) of UR2 cylinders (

bytes), and a

swap/paging area of SP cylinders (

bytes ) .

6-8

Recovering From Catastrophic Failures

19.

20.

21.

22.

23.

Answer the next set of questions appropriately:

Is this allocation acceptable to you (y/n)?

Type

y

and press

[ENTER]

.

UNIX System file system(s) will now be created on

your hard disk. . .

UNIX System file system(s) have been created in

your active UNIX system partition. A UNIX System

will now be installed on your hard disk. . . .

—

You will wait approximately five minutes as the UNIX system is

installed, and will then see these additional messages.

Please standby.

When you are prompted to reboot your system,

remove the disk from the diskette drive and strike

CTRL-ALT-DEL. Please wait for the prompt.

Reboot the system now.

Make sure you have removed the diskette and pressed

[CTRL]

—

[ALT]

—

[DEL]

before continuing.

—

The resident diagnostics information is displayed and then other system

messages appear.

total real mem = 4059136

total available mem = 3153920

(memory space will be different from machine to machine)

UNIX System V/386 Release 3.2.2

Copyright (c) 1984, 1986, 1987, 1988, 1989 AT&T

Copyright (c) 1987, 1988 Microsoft Corp.

All rights reserved

—

The system eventually shows the following:

Confirm

Please indicate the installation medium you intend

to use.

Strike “C” to install from CARTRIDGE TAPE or “F”

to install from FLOPPY

stop

.

Type

f.

— The system responds:

Please insert the UNIX

Package”

Floppy Disk 2

lnsert diskette #2 and press

[ENTER]

.

DISKETTE (or) STRIKE ESC to

System “Base System

of 7 and then strike ENTER.

— The system responds:

Installation is in progress -- do not remove the

floppy disk.

6-9

Recovering From Catastrophic Failures

24.

When you hear the beep indicating the installation incomplete, remove

the diskette.

— You will receive this message:

Please insert the UNIX System “Base System

Package”

Floppy Disk 3 of 7 and then strike ENTER.

25.

Repeat this process for diskettes #3 - #7.

— The lights will flash, and upon completion you will see the

following message.

UNIX system files have been copied to the hard

disk. It is now safe to remove the floppy disk.

Additional system files will now be set up. Please

stand by...

System time is:

Enter a password for the ‘root’ or super user.

(NOTE: This password must be kept EXTREMELY

secure):

26.

Type

system25

and press

[ENTER]

. (The password will not appear on

the screen.)

27.

Type

system25

and press

[ENTER]

again.

28.

When the system responds,

Enter a password for the ‘install’ user.

Type system25 at the

New password:

prompt and press

[ENTER]

, even

though the system tells you to make it different from the “root’’ password.

6-10

Recovering From Catastrophic Failures

29. Type

system25

at the

Re-enter new password:

prompt and

press

[ENTER]

.

The UNIX Operating System will now be rebuilt.

This will take approximately 2 minutes. Please

wait.

The UNIX kernel has been rebuilt.

NOTE: Your system is equipped with two built-in

serial ports.

Support for both of these ports has automatically

been provided in the UNIX System being installed.

The second serial port is using interrupt 3 and

address range 2F8 -> 2FF.

If you do not want to use the second port, and

would like to reclaim the interrupt line and

address range that this port uses, it can be

disabled with the “Enable/Disable Second Serial

port” option of the “Peripherals Setup” menu in

FACE .

The UNIX System installation process is now

complete.

To install the Foundation Set Add-On packages, use

the “installpkg”

command from the UNIX system

prompt.

Be sure the floppy drive is empty and strike CTRL

ALT DEL to reboot your newly configured UNIX

system.

Reboot the system now.

30.

Remove the diskette from the drive.

31.

Press

[CTRL]

—

[ALT]

—

[DEL]

to reboot the system.

NOTE:

If you are recovering using the tape method, go to the section titled “Using the

Tape Method’’ in this chapter.

Installing IS-II Platform and Other UNIX Software

To install the lS-Il Platform and UNIX software you will need the following diskettes:

■

■

■

The lS-ll Platform Software -1 diskette

MERLIN LEGEND System Programming and Maintenance Utility - 1 diskette

FMLl 1.2 Software Package -User Interface Utilities, Release 3.2.2 -1

diskette

FACE Help 1.2 Software Package-Release 3.2.2 -1 diskette

FACE 1.2 Software Package-Release 3.2.2 -2 diskettes

Foundation Set Editing Pkg.-Release 3.2.2-1 diskette

■

■

■

6-11

Recovering From Catastrophic Failures

The installation procedure is as follows:

1.

2.

3.

4.

5.

When you see the following prompt,

Welcome to the AT&T 386 UNIX System.

Console login:

type

root

and press

[ENTER]

.

Type

system25

at the password: prompt and press

[ENTER]

.

Type

installpkg

at the UNIX prompt and press

[ENTER]

.

— The system responds:

Confirm.

Please insert the floppy disk.

—

Additional messages appear.

Install the IS-II platform software diskette and press

[ENTER]

when ready or

[ESC]

to stop as shown on the screen.

Installation in progress - do not remove the floppy disk

Searching for the size file.

Install in progress. Installation of MERLIN LEGEND IS-II

platform software X.X software in progress.

Setting environment variables

Checking for necessary Foundation Set packages

Missing FMLI package

Confirm. Please insert FMLI diskette.

Strike ENTER when ready or ESC to stop.

Remove the lS-ll platform diskette and insert the FMLl diskette and then

press

[ENTER]

.

System messages continue.

Verifying FMLI diskette.

Copying FMLI to hard disk - do not remove diskette

You may now remove the diskette from the drive

Installing FMLI

FMLI installation completed

Missing FACE package

Confirm

Please insert FACE package

Strike ENTER when ready or ESC to stop.

6-12

Recovering From Catastrophic Failures

6.

7.

8.

Remove the FMLI diskette and insert the first FACE diskette and then

press [ENTER] .

— System messages continue.

You may remove this diskette.

Insert diskette number 2 and strike the <ENTER>

key

Remove diskette #1, insert diskette #2, and then press

[ENTER]

.

— A series of dots prints indicating that the files are being moved from a

temporary to a permanent area.

You may now remove the diskette from the drive.

Installing FACE

FACE installation

Missing FACE HELP

Confirm

completed

package

Please insert FACE HELP diskette

Strike ENTER when ready or ESC to stop

Remove the FACE diskette and insert the FACE HELP diskette and then

press

[ENTER]

.

— System messages continue.

Verifying FACE HELP diskette

Copying FACE HELP to hard disk - do not remove

the diskette

You may now remove the diskette from the drive.

Installing FACE HELP

FACE HELP installation completed.

Missing Editing Package

Confirm

Please insert Editing diskette

Strike ENTER when ready or ESC to stop

6-13

Recovering From Catastrophic Failures

9.

Remove the FACE HELP diskette, insert the editing diskette, and then

press

[ENTER]

.

— System messages continue.

Verifying Editing diskette

copying editing to hard disk

-

do not remove

diskette

You may now remove the diskette from the drive

Installing Editing

Editing installation completed.

Checking for Application Logins

CREATING LOGIN FOR is

CREATING LOGIN FOR maint

CREATING LOGIN FOR vpx

CREATING LOGIN FOR spm

CREATING LOGIN FOR cas

CREATING LOGIN FOR remote

Configuring serial ports

Configuring parallel printer port

Confirm

Insert the first diskette of the MERLIN LEGEND System

Programming and Maintenance Utility

Installing the System Programming & Maintenance

Utility (SPM) and Other Applications

Step 1: Install SPM Application

1.

lnsert the SPM diskette and then press [ENTER] to install SPM.

— The system responds:

Verifying MERLIN LEGEND System Programming & Maintenance

Utility diskette

Copying System Programming & Maintenance Utility to hard disk

do not remove diskette

2.

When the system prompts you to do so, remove the diskette from the drive.

—

You will see the following message:

Installing System Programming & Maintenance Utility

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

—

A series of dots prints indicating that the files are being moved from a

temporary to a permanent area; then the following message appears:

Remove any floppy diskette from drive.

Strike ENTER when ready.

6-14

Recovering From Catastrophic Failures

3.

When you have removed the diskette, press

[ENTER]

.

—The Administer Integrated Solution II window appears.

Administer Integrated Solution II

AUDIX Voice Power (AVP)

Cartridge Tape Utilities

Call Accounting System (CAS)

Automated Attendant (AA)

HELP

UN/MARK

INSTALL

CANCEL

Screen 6-1.

Administer Integrated Solution II

4.

Move the cursor to each application package that you are going to install

(making sure that you mark each application with the [F2] key as you

select it).

If you marked an application by mistake, move the cursor back to that

application and press

[F2]

again to unmark it.

NOTE:

You must install each application that the customer had prior to

the failure.

5.

When you have finished making your selection(s), press

[F3]

to begin the

installation procedure.

6-15

Recovering From Catastrophic Failures

Installing Applications

Having completed installation of SPM, you can proceed to the appropriate section in

Chapter 4, “Maintaining IS-II Applications,” for instructions on how to install the

application package(s) that you have selected.

If the customer has backed up administrative and/or voice system files as described

in Chapter 5 of the AT&T Integrated Solution II System Manager’s Guide, you will

also have to restore these files after installation.

Restoring Administrative Files

After you have confirmed that each application is installed, restore any administrative

files that were backed up.

If you have AUDIX Voice Power or Automated Attendant, this procedure will include

a process for restoring your voice files.

1.

Select

Administrative Files Restore from Floppy

from the Restore

Files menu and press

[ENTER]

.

— The system responds:

Confirm

IS-II Application Administrative Files Restore

will restore from diskette the administrative

files associated with all installed applications.

Strike ENTER when ready or ESC to stop.

2. Press [ENTER] .

— You will see the following message.

Insert System Files Backup diskette #1 to restore

from.

Strike ENTER when ready.

6-16

Recovering From Catastrophic Failures

3.

4.

5.

6.

7.

8.

Insert

—

—

the diskette you labeled “System Files Backup” and press

[ENTER]

.

The system responds:

Restore in progress

The screen displays the number of blocks and then the

following messages:

The IS- II Application Administrative Files restore

from floppy disk was successful. Remove the

diskette from the drive.

It is advisable to do a voice system restore now,

this will be done automatically.

Strike ENTER when ready.

NOTE:

Messages referring to voice system files only appear if AVP or AA

is installed.

Remove the System Files diskette and press

[ENTER]

.

— The system responds:

The voice system Restore from floppy diskette will

recover the custom voice prompts for AUDIX voice

Power services that were previously saved with the

“Voice System Backup to Floppy” command.

Strike ENTER when ready or ESC to stop.

Press [ENTER] .

— The system prompts you to insert the Voice System Backup diskette:

Please insert disk #1 then type<enter> to continue

lnsert the Voice System Backup diskette and press

[ENTER]

.

When you see the following message,

The voice system files have been successfully recovered. Please

remove the diskette.

Strike ENTER when ready.

remove the diskette and press

[ENTER]

.

— The system responds:

The voice system will now be stopped and

re-started for changes to take effect.

Strike ENTER when ready.

Press [ENTER] .

— System and informational status using messages will appear as the system is

stopped and restarted. You will automatically return to the Restore

Files menu.

6-17

Recovering From Catastrophic Failures

Using the Tape Method

If you are recovering from a hard disk crash, follow the procedures outlined below.

You wiII need two tape cartridges (made with a previous system backup) before you

begin these procedures.

1.

Replace the hard disk. For this information, see the PC 6386 WGS Service

Manual or the AT&T Applications Contnoller User’s Guide for the Master

Controller II+.

2.

Install the UNIX Base System Package.

3.

Install Cartridge Tape Utilities.

4.

Restore the System files.

5. Restore the voice system files.

You should have the following materials available before you begin

these procedures:

■

Cartridge Tape Utilities diskette

■

Voice files backup tape and system files backup tape (made in a previous

backup procedure)

Installing UNIX Base System Package

Refer to the section “Installing UNIX System Files” documented earlier in

this chapter.

Installing Cartridge Tape Utilities

To install Cartridge Tape Utilities, do the following:

1.

Type

root

at the

Welcome to the AT&T 386 UNIX System

prompt and press

[ENTER]

.

2.

Type

system25

at the

Password:

prompt and press

[ENTER]

.

3.

Type

installpkg

at the UNIX prompt (#) and press

[ENTER]

.

— The system responds:

Confirm.

Please insert the floppy disk.

—

Additional messages also appear.

login:

6-18

Recovering From Catastrophic Failures

4.

Insert the Cartridge Tape Utilities diskette and press

[ENTER]

.

— The system responds:

Installation in progress - do not remove the

floppy disk.

Searching for the size file.

Install in progress.

Installing Cartridge Tape Utilities - Version

x.x...

Available interrupts for the Cartridge Tape

Utilities Version x.x IRQ2 IRQ5

Type the interrupt number and strike the ENTER key

or type Q to cancel installation.

5.

Type 5 and press

[ENTER]

.

— The system responds:

Confirm

You are installing the Cartridge Tape Utilities -

Version 2.1 using hardware interrupt number 5 and

addresses 288 through 289. Be sure that these

values are not in use by another add-on board.

Strike ENTER when ready or ESC to stop.

6.

Press

[ENTER]

to install the Cartridge Tape Utilities.

— The system responds:

.....Complete.

The UNIX Operating System will now

be rebuilt. This will take approximately 2

minutes. Please wait.

The UNIX Kernel has been rebuilt.

Confirm

To complete the install/remove process a shutdown

is now being initiated automatically.

Make sure your floppy drive is empty. If you are

installing or removing controller boards, you may

power down the system after the shutdown has

completed.

Strike ENTER when ready or ESC to stop.

7.

Press

[ENTER]

to shut down the system.

— The standard shutdown messages are displayed.

8.

Press

[CTRL]

—

[ALT]

—

[DEL]

at the

Reboot the system now

prompt to bring up

the system.

6-19

Recovering From Catastrophic Failures

Restoring System Files

1.

2.

3.

4.

5.

To restore the system files (includes application programs and IS-II Platform

software) after a hard disk crash, do the following:

Type

root

at the

Welcome to AT&T 386 UNIX System Console

Login:

prompt and press

[ENTER]

.

Type

system25

at the

Password: prompt.

Type

restore -c -o -t -d /dev/rmt/c0s0

and press

[ENTER]

.

—The system responds:

Insert Cartridge Tape to restore from.

Strike ENTER when ready.

Insert the System Files tape from the previous backup.

.

—

The system responds:

Restore in progress

———

The system displays a list of all the files that are being restored from

the hard disk to the cartridge tape and finally responds:

Restore is now finished.

Wait for the light on the Streaming Tape Unit to turn of

f

then remove the

System files tape from the drive.

Shutting Down and Rebooting the System

To shut down the system, do the following:

1.

Type

is2init

at the UNIX prompt (#) and press

[ENTER]

.

—The standard shutdown messages appear.

2. T

O

reboot the system, press

[CTRL]

—

[ALT]

—

[DEL]

.

—

The standard resident diagnostics check begins.

Restoring Voice System Files

To restore voice system files from tape, do the following:

1. Type

maint

at the

Welcome to the Integrated Solution II

Console Login:

prompt.

2.

Type the password when prompted to do so.

3.

Select

Technician Maintenance

from the

Integrated Solution II

Maintenance menu and press

[ENTER]

.

4.

Select

Restore Files

from the Technician Maintenance menu and

press

[ENTER]

.

6-20

Recovering From Catastrophoc Failures

5.

6.

7.

8.

9.

Select

Voice System Restore

from the Restore Files menu and

press [ENTER] .

Select

Complete Voice System Restore from Tape

and

press [ENTER] .

Insert

—

—

the tape you labeled “Voice Files” and press

[ENTER]

.

The system responds:

Restoring speech saved on (gives date of backup

here and other messages appear)

The system then lists all the files that are being restored from tape.

When this process is over the system responds:

The Voice System Files have been successfully

restored

When the light on the tape drive turns off, remove

the tape.

Strike ENTER when ready.

the light on the tape drive turns off, remove the tape and

When

press

[ENTER]

.

— The system responds:

The voice system will now be stopped and

re-started for changes to take effect.

Strike ENTER when ready.

Press [ENTER] .

— System and informational status messages are displayed as the system

is stopped and restarted.You are automatically returned to the Restore

Files menu.

Restoring from Data Corruption

The Complete System Restore from Tape procedure allows you to restore files that

were lost when your data was corrupted. You can use this procedure only to restore

from data corruption if you have previously backed up your system to tape. If you

used the diskette method to back up your system you will only have backed up your

administrative files and some voice files. It is critical that you back up your system to

tape or else you will have to reinstall the entire system.

Customers without a tape drive and tape backup must use the diskette method to

restore from data corruption. Follow the procedure outlined in this Chapter under

“Recovering from Hard Disk Failure.”

6-21

Recovering From Catastrophic Failures

If you have a tape drive, do the following to restore from data corruption.

1.

Select

Restore Files

from the Technician Maintenance menu and

press [ENTER] .

— The Restore Files window is displayed:

Restore Files

>Administrative Files Restore from Diskette

Complete System Restore from Tape

Voice System Restore

HELP

CANCEL

Screen 6-2.

Restore Files Menu

2.

Select

Complete System Restore from Tape

and press

[ENTER]

.

—

The system responds with a message telling you how many tapes you

will need.

3.

When you see the message

Strike ENTER when ready or ESC to stop.

press

[ENTER]

.

— The system responds:

Please insert the System Files tape cartridge and

press Enter

.

6-22

Recovering From Catastrophic Failures

4.

Insert the tape labeled System Files and press

[ENTER]

.

— The system displays a long list of files that are being restored from

tape. When this process is over the system responds:

The application files and system files have been

successfully restored.

When the light on the tape

drive turns off, remove the tape.

Strike ENTER when ready.

5.

When the light on the tape drive turns off, remove the tape and

press [ENTER] .

—

The system responds:

When prompted for “tape # 1“ please insert the

“Voice Files”

tape.

Please insert tape #1 . . then type <enter> to

continue

6.

Insert the tape you labeled "Voice Files" and press

[ENTER]

.

— The system responds:

Restoring speech saved on (gives date of backup

here and other messages appear)

— The system then Iists all the files that are being restored from tape.

When this process is over the system responds:

The Voice System Files have been successfully

restored

When the light on the tape drive turns off, remove

the tape.

Strike ENTER when ready.

7.

When the light on the tape drive turns off, remove the tape and

press [ENTER] .

— The system responds:

The voice system will now be stopped and

re-started for changes to take effect.

Strike ENTER when ready.

8.

Press

[ENTER]

.

— System and informational status messages are displayed as the system

is stopped and restarted. You are automatically returned to the Restore

Files menu.

6-23

Upgrading to a New IS-II Release

7

Introduction

Upgrading from one release to another may include the installation of software,

hardware, or both. This section describes how to perform these upgrades. Each

procedure is complete and maybe performed independently of the others.

Perform the appropriate procedures in the following order (all of which are described

in this chapter):

The following procedures are described in this chapter.

1.

Installing the streaming tape drive

2.

Installing the optional 100MB or 200MB disk drive

Hardware Upgrades

Installing the Optional

Streaming Tape Drive

The streaming tape drive is installed in the Master Controller II system module. The

installation consists of installing the required driver software, removing the system

module cover, installing the streaming tape controller board into the system module

and then mounting and connecting the streaming tape drive.

NOTE:

Do not use this procedure for replacing a streaming tape drive already

installed. If you are replacing an existing streaming tape drive, refer to the

6386/SX Work Group System User's Guide for instructions.

7-1

Upgrading to a New IS-II Release

Use

1.

2.

If you are using the Master Controller II+, see the AT&T Applications

Controller User's Guide.

the following procedures to install the streaming tape drive:

At the

Login:

prompt, type

maint

and then press

[ENTER]

.

At the

Password:

prompt, type the password and then press

[ENTER]

.

—

The Integrated Solution II Maintenance window is displayed.

Integrated Solution II Maintenance

System Programming and Maintenance Utility (SPM)

>Technician Maintenance

Exit

HELP

Screen 7-1.

MERLIN LEGEND Integrated Solution II Maintenance Menu

3.

Select

Technician Maintenance

and then press

[ENTER].

7-2

Upgrading to a New IS-II Release

—

The Technician Maintenance window is displayed.

Technician Maintenance

>Administer Integrated Solution II

Backup Files

Restore Files

Maintenance Log

Printer Setup

Password Protection

Set Time and Date

System Shutdown

Full Screen UNIX

Voice System Administration

HELP

CANCEL

Screen 7-2.

Technician Maintenance Menu

4.

Select

Administer Integrated Solution II

and then press

[ENTER]

.

7-3

Upgrading to a New IS-II Release

— The Administer Integrated Solution window is displayed.

Administer Integrated Solution II

IS-II Platform Software (ISIIPS)

System Programming & Maintenance Utility (SPM)

AUDIX Voice Power (AVP)

>Cartridge Tape Utilities

Call Accounting System (CAS)

Automated Attnedant (AA)

HELP

UN/MARK

INSTALL

UPDATE

REMOVE

CANCEL

●

Screen 7-3.

Administer Integrated Solution Menu

5.

Select Cartridge Tape Utilities and then press

[F2]

to mark it.

NOTE:

If you marked something by mistake, move the cursor back to it and press

[F2]

again to undo the selection.

6.

7.

8.

When you have finished making your selection, press

[F3]

to begin the

installation procedure.

NOTE:

During the installation process, the light on the diskette drive will turn

on every time you press

[ENTER]

to let you know the process

has begun.

Follow the prompts on the screen and install the Cartridge Tape Utilities.

Strike

[ENTER]

when prompted by the system:

Strike ENTER when ready or ESC to stop.

Shut off the power to the Master Controller II and disconnect the power cord

when the following system prompt appears on the screen.

The system is down. Reboot the system now.

7-4

Upgrading to a New IS-II Release

9.

Refer to Appendix C “System Expansion” of the AT&T 6386/SX Work Group

System User's Guide, which was supplied with the Master Controller II, for

instructions on installing expansion hardware. Read the section "Installing

Expansion Kits" for general information and safety precautions.

If you are using the Master Controller II+, see the AT&T Applications

Controller User’s Guide.

Use the procedures to perform the following tasks:

a.

Removing the system module cover

b.

Installing the streaming tape controller board (Use expansion slot 4.)

c.

Installing the streaming tape unit

d.

Replacing the system module cover (If you are going to replace the

fixed-disk drive do not install the system module cover at this time.)

10.

Power the Master Controller II by connecting the line cord to the AC power

source and pressing the power switch on the front of the system module. Turn

the monitor's power switch on.

Installing the Optional

100 MB or 200MB Disk Drive

The 100MB disk drive is for the Master Controller II+ only.

The procedure for installing the 100MB disk drive into the Master Controller II+ is

similar to the procedure for installing the 200MB disk drive, which can be installed in

the Master Controller II+ as well as the Master Controller II. Any differences are

noted in this section.

7-5

Ugrading to a New IS-II Release

The 100MB or 200MB disk drive is to be installed in the system module where the

existing 40MB, 80MB, or 100MB disk drive is currently located. You will have to

remove the existing disk drive and then replace it with the 100MB or 200MB

disk drive.

Refer to the AT&T 6386/SX Work Group System User's Guide, which was supplied

with the 6386/SX WGS, for instructions on installing expansion hardware. Read the

section “Installing Expansion Kits” for general information and safety precautions.

If you are using the Master Controller II+, see the AT&T Applications Controller

User’s Guide.

Perform the following steps to replace the existing disk drive:

1.

2.

3.

4.

5.

6.

Perform “Complete System Backup to Tape” as described in Chapter 5 of the

AT&T Integrated Solution Il System Manager's Guide.

Perform System Shutdown as described in Chapter 5 of the AT&T Integrated

Solution II System Manager's Guide under “Shutting Down the System.” Shut

off the power to the Master Controller II and disconnect the power cord when

the following system prompt appears on

the screen.

The system is down. Reboot the system now.

Remove the existing disk drive:

■

For the Master Controller 11, reverse the procedure described in the

section, “Installing a Fixed-disk Drive,” in Appendix C of the AT&T

6386/SX Work Group System User's Guide

■

For the Master Controller II+, see the AT&T Applications Controller

User's Guide.

To install the 200MB disk drive, follow the procedure described in the

Customer Installation Booklet supplied with the disk drive.

To install the 100MB disk drive into the Master Controller II+, see the AT&T

Applications Controller User's Guide.

Replace the System Module cover as described in one of the

following locations:

■

For the Master Controller II, Appendix C of the AT&T 6386/SX Work

Group System User's Guide

■

For the Master Controller II+, the AT&T Applications Controller

User’s Guide.

Power the Master Controller II by connecting the line cord to the AC power

source and pressing the power switch on the front of the system module. Turn

the monitor's power switch on.

7-6

Upgrading to a New IS-II Release

7.

Set the fixed-disk BIOS parameters as described in Appendix B of the AT&T

6386/SX Work Group System User's Guide under “Setting Fixed-disk

Drive Types.”

NOTE:

Read sections “What Does the SETUP Program Do?” and “How to Run

the SETUP Program” in Appendix B for information on how to use the

SETUP Program.

If you are using the Master Controller II+, see the AT&T Applications

Controller User's Guide.

Enter the following parameters using the SETUP program.

NOTE:

The following values are valid for the 200MB hard disk in the Master

Controller II.

Hard Disk 1: Type 48

Cyl Hd Pre LZ

Sec Size(MBs)

683 16 -1

685 38

202

For the Master Controller II+, the value for

Hard Disk 1: Type

should be

46

for the 200MB disk drive

(40

for the 100MB disk drive).

8.

Install UNIX and restore all files from the backup tape using the procedure

described in Chapter 6 of this guide under “Using the Tape Method.”

Updating IS-II and Applications

To upgrade to a new release of IS-II, first upgrade the Platform Software; then

upgrade any applications that the customer has.

NOTE:

If you are installing new applications (ones the customer didn’t have in the

previous release) upgrade the Platform Software first; then install the new

applications according to instructions in Chapter 4, “Maintaining IS-II

Applications.”

7-7

Upgrading to a New IS-II Release

Updating Platform Software

The IS-II Platform Software update process preserves all administrative files

(including voice files, if appropriate).

From the Technician Maintenance window, select

Administer Integrated

Solution II

and press

[ENTER]

.

— The following screen appears:

Administer Integrated Solution II

>IS-II Platform Software (ISIIPS)

System Programming & Maintenance Utility (SPM)

AUDIX Voice Power (AVP)

Cartridge Tpae Utilities

Call Accounting System (CAS)

Automated Attendant (AA)

HELP

UN/MARK

INSTALL

UPDATE

REMOVE

CANCEL

Screen 7-4.

Administer IS-II Menu

1.

2.

3.

4.

5.

Begin the update process by moving the cursor to IS-II Platform Software

(ISIIPS), pressing

[F2]

(MARK), and then

[F4]

(UPDATE).

— After messages, you will be asked to confirm the update.

Press [ENTER] .

Insert the IS-II Platform Software diskette and press

[ENTER]

.

When the installation process is complete, you will see the message:

IS-II Platform Software installation successful.

Strike enter when ready.

Press [ENTER] .

You will be returned to the Technician Maintenance window.

7-8

Upgrading to a New IS-II Release

Updating IS-II Applications

Use this function to upgrade a customer to a new release of an application (i.e.

AUDIX Voice Power) the customer is currently using. This procedure automatically

removes the current version while retaining all administrative files (and voice files, if

any exist). It will then prompt you for the installation of the new version.

At the Administer Integrated Solution II window, mark the application to be updated;

then press

[F4]

(UPDATE) and follow the instructions. Refer to installation

instructions described in Chapter 4, “Maintaining IS-II Applications,” for the

application package(s) you are updating.

The Menu Update Reminder window will appear at the end of the process.

NOTE:

If you attempt to update a package that is not on the system, an Error

Message Screen appears.

7-9

Troubleshooting

8

Power On Self Test

When the Power On Self Test (POST) is initiated on booting the system, two

columns of information appear on the screen. The left-hand column identifies the

item being tested; the right-hand column indicates "PASS," "FAIL," or the amount of

memory allocated.

The following table shows the item being checkedand indicates possible causes for

failure. If there is more than one cause listed, try to resolve it starting with the first

item listed.

Table 8-1. Power On Self-Test Failures

Screen Item

Cause of Failure

CPU (80386SX, 20

Mhz) Motherboard problem

CPU (80366, 16 Mhz)

Motherboard problem

CMOS RAM

ROM Checksum

Memory Refresh

a) Battery backup problem

b) Motherboard problem

a) ROM failure — replace ROM

b) Motherboard problem

Motherboard problem

DMA Controllers

Interrupt Controller

Motherboard problem

Motherboard problem

8-1

Troubleshooting

Screen Item

Cause of Failure

Keyboard

a) Pressed key while booting — reboot system

b) Keyboard bad — replace keyboard

c) Motherboard problem

Dedicated Memory If not 0384 Kbyte:

a) Configuration error — check ROM BIOS settings

b) Memory problem — replace memory

c) Motherboard problem

Base Memory If not 0640 Kbyte:

a) Configuration error — check ROM BIOS settings

b) Memory problem — replace memory

c) Motherboard problem

Extended Memory

If not 1024 Kbyte or 3072 Kbyte:

a) Configuration error — check ROM BIOS settings

b) Memory problem — replace memory

c) Motherboard problem

Total Memory a) Memory problem — replace memory

b) Motherboard problem

Clock/Calendar Motherboard problem

Floppy Diskettes

a) Poor connection

b) Bad Drive

c) Motherboard problem

Hard Disks

a) Poor connection

b) Bad Drive

c) Motherboard problem

Use the appropriate diagnostic diskette to fully diagnose any problems.

For additional information, refer to the following documents:

■

AT&T 6386/SX Work Group System Service Manual, especially Chapters 5-7.

■

AT&T 6386/SX Work Group System User's Guide, especially Chapter 5.

■

AT&T Application Controller User’s Guide.

8-2

Troubleshooting

Hard Disk Failure

If the hard disk fails, do the following:

1.

Check all connections.

2.

Reboot the system.

3.

Run diagnostic tests on the hard disk using the appropriate

diagnostic diskette.

4.

Replace the hard disk (if it still fails) and recover the system from disk or tape.

(Refer to the appropriate sections on recovering from a hard disk failure in

Chapter 6, “Recovering from Catastrophic Failure.”)

Motherboard Failure

If the motherboard fails, do the following:

1.

Insert the appropriate diagnostic diskette.

2.

Run tests for each item whose status is “FAIL” Refer to the Problem Solving

chapter in the AT&T 6386/SX Work Group System User's Guide.

If you are using the Master Controller II+, see the AT&T Applications

Controller User's Guide.

3.

Replace motherboard (if bad). Refer to the AT&T 6386/SX Work Group

System Service Manual.

If you are using the Master Controller II+, see the AT&T Applications

Controller User’s Guide.

4.

Reboot the system and run the ROM-based SETUP Program as described in

Appendix B of AT&T 6386/SX Work Group System User's Guide to set the

system configurations listed below.

If you

NOTE:

Refer to section, “How to Run the SETUP Program” for instructions on

how to access the SETUP program after booting up.

are using the Master Controller II+, see the AT&T Applications

Controller User's Guide.

a.

Set up fixed-disk drive type and parameters for your hard disk size,

according to the following table, using SETUP screen 1.

Set up “monitor type” to VGA Display using SETUP screen 2.

8-3

Troubleshooting

Table 8-2. Disk Drive Parameters

Size

Type

Cyl

Hd Pre

Lz

Sec

Size (MB)

40MB 48

965

5-1 965 17

40

80MB 48 965 10

-1 965 17

80

100MB 40 761 8 None 762

39

115

200MB 48 684 16 -1 685 38

203

b.

Disable shadow BIOS ROM, using SETUP screen 3, for all systems.

Set option to Disabled.

c.

Exit the SETUP program by following the instructions on the screen.

d.

Press

[ESC]

take effect.

NOTE:

(Escape) to reboot the system so that the changes will

You do not need to perform

replacing the motherboard.

the catastrophic failure recovery procedure when

IVP Board Diagnostics

If the customer is experiencing trouble with calls not being answered in AVP or AA,

perform the IVP board diagnostics described in Chapter 2, “Hardware Setup”.

8-4

Troubleshooting

Data Corruption

If the screen is garbled and/or the system is running, but error messages are

displayed from the UNIX system or one of the installed applications, it may mean

that there is corrupt data. If this is the case, you must restore the entire system.

Refer to the section titled “Restoring from Data Corruption” in Chapter 6, “Recovering

from Catastrophic Failure.”

Displayin

g the Disk Usage Report

The Disk Usage Report provides information on the available disk space for System

and Voice Partitions. If you are experiencing problems with AUDIX Voice Power or

Call Accounting System, there may be a shortage of available disk space for voice

messages or call records. The Disk Usage Report provides the current status of the

hard disk for these applications.

1.

From the Technician Maintenance window, select

Maintenance Log

and

press

[ENTER]

.

— The Maintenance Log is displayed.

Maintenance Log

Change Monitor Type

Display Installed Applications

IVP Board Diagnostics

TTY Check

Printer Test

>Disk Usage Report

HELP

CANCEL

Screen 8-1.

Maintenance Log

8-5

Troubleshooting

2.

Select

Disk Usage Report

and press

[ENTER]

.

— The Disk Usage Report is displayed. Warning messages for low

partition space are displayed if available disk space is less than the

system thresholds. Voice Partition information will be displayed only if

you are using AUDIX Voice Power (AVP) or Automated Attendant (AA).

If the System Partition Warning is displayed, the disk contains too many

CAS call records. Refer to the documentation supplied with your Call

Accounting System for instructions on how to remove old call records.

If the Voice Partition Warning is displayed, the disk contains too many

voice mail messages. Ask AUDIX Voice Power subscribers to remove

old messages from their mail boxes.

Disk Usage Report

HARD DISK SIZE:

System Partition Size:

System Partition Remaining:

****Warning: System Partition

Voice Partition Size:

Voice Partition Remaining:

****Warning: Voice Partition

80.00 Mbyte

41.00 Mbyte

3.54 Mbyte

Space is Low

4 Hours 50 Minutes

0 Hours 25 Minutes

Space is Low

HELP

CANCEL

Screen 8-2.

Disk Usage Report

3.

Press

[F6]

(CANCEL) to return to the Maintenance Log window.

8-6

Troubleshooting

UNIX Diagnostic Message

During start-up booting (when you power up) you may receive the following UNIX

message on the screen.

Enter the name of the kernel to boot:

This message will occur if you inadvertently press a key while the UNIX system is

booting up or if certain files have been corrupted.

If the message should appear, type

/unix

and press

[ENTER]

.

If the system is operating properly, the UNIX booting procedure will restart and the

Iogin prompt will appear on the screen after booting is complete. If the Iogin prompt

does not appear, contact your next level of support at 1-800-628-2888.

8-7

Appendix A: Ordering Information

A

Manuals

In addition to the Integrated Solution II documents, there are other manuals required

for detailed information on the MERLIN LEGEND Communications System, each lS-

II supported application package, your processor, and associated peripherals. To

order copies of the documents listed below, contact your AT&T sales representative,

AT&T authorized dealer, or call 1-800-432-6600 (U.S.A.) or 1-800-255-1242

(Canada).

■

■

■

■

■

■

■

AT&T MERLIN LEGEN™ Communications System: System Reference

Doc. # 555-610-110

AT&T MERLIN LEGEND™ Communications System Installation,

Programming, and Maintenance

Dec. # 555-610-140

AT&T MERLIN LEGEND™ Communications System: System Programming

Guide

Doc. # 555-610-111

AT&T MERLIN LEGEND™ Communications System Key System Planning

Guide and Key System Forms

Doc. # 555-610-112

AT&T MERLIN LEGEND™ Communications System PBX System Planning

Guide and PBX System Forms

Doc. # 555-610-113

AT&T Call Accounting System (CAS) Integrated Solution II Planning Guide

and Forms

Doc. # 585-247-050

AT&T Call Accounting System (CAS) Integrated Solution II User’s Guide

Doc. # 585-247-070

A-1

Appendix A:

Ordering

Information

■

AT&T Call Accounting System (CAS) integrated Solution II Site Installation

and lmplementation Guide

Doc. # 585-247-010

■

AT&T AUDIX Voice Power User's Guide

Doc. # 555-600-724

■

AT&T AUDIX Voice Power Installation and Maintenance Guide

Doc. # 555-600-722

■

AT&T AUDIX Voice Power System Manager's Guide

Doc. # 555-600-723

■

AT&T AUDIX Voice Power Planning Guide and Forms

Doc. #555-600-721

■

AT&T Integrated Voice Power Automated Attendant System Manager's Guide

Doc. # 555-600-728

■

AT&T Integrated Voice Power Automated Attendant Installation and

Maintenance Guide

Doc. # 555-600-729

■

AT&T Integrated Voice Power Automated Attendant Planning Guide and

Forms

Doc. # 555-600-727

■

AT&T PC 6386 WGS Service Manual

Doc. 562-200-102

■

AT&T 6386/SX Work Group System User's Guide

Doc. 562-200-100

■

AT&T Applications Controller User's Guide

Doc. 585-249-710

A-2

Appendix A: Ordering Information

Parts

To order any of the parts listed below, call 1-800-222-7278.

Table A-1.

Ordering Information for Cables and Parts

Item

PEC Comcode

9-25 pin adapter

N/A 406139394

Printer Cable 2724-89G 524305000

D8W-87 Cord 2725-07X 104160148

Comments

Required if any printer used

2.5 Feet

D8W-87 Cord

2725-07G 103786786

7.0 Feet

D8W-87 Cord 2725-07N 103786802

14.0 Feet

D8W-87 Cord 2725-07S 103786828

25.0 Feet

DB4U-29 2725-40B 102903317

2.0 Feet

DB4U-29 2725-02G 102479904

DB4U-29 2725-02N 102479896

DB4U-29 2725-02S 102479888

355AF

2709-A25 105012645

355A

2750-A24 105012645

Z3A2 ADU

2169-004 103964185

Z3A2 ADU Kit

62515 N/A

IVP4 8306-100 106248651

7.0 Feet

14.0 Feet

25.0 Feet

Adapter

Adapter

Z3A2 with cable

Includes crossover cables, power

Four channels per board

A-3

Index

D

A

Administrative files,

restoring, 6-16

Application packages,

checking, 2-18

Applications,

upgrading, 7-7

AUDIX Voice Power (AVP),

installing, 4-5

Software, 1-2

Automated Attendant (AA),

installing, 4-9

Software, 1-2

B

Backing up,

files, 3-3

C

Call Accounting System (CAS),

customization, 5-1

installing, 4-12

Software, 1-2

Cartridge tape utilities,

installing, 6-18

CAS screens,

editing, 5-8

CDR port information,

editing, 5-8

City/State Diskettes,

installing, 5-3

Configuration,

existing boards, 2-10

new boards, 2-9

CPU, 1-4

Master Controller II, 1-4

Customizing the system, 2-29

Data corruption,

restoring, 6-21

Disk Usage Report,

Disk drive,

installing, 7-5

8-5

F

Files,

backing up, 3-3

restoring, 3-3

H

Hard disk, 1-4

failure, 8-3

Master Controller II, 1-4

Hard disk failure,

recovery, 6-2

Hardware setup,

checklist, 2-3

Hardware,

upgrading, 7-1

I

Installation tools, 2-2

Installation, 6-14

IS-II, 6-11

SPM, 6-14

UNIX software, 6-11

Index-1

Index

IS-II,

administering, 3-2

connecting the hardware, 2-24

installing, 6-11

logging on, 2-17

platform software, 1-2

upgrading, 7-8

upgrading applications, 7-9

IVP,

diagnostics, 2-28

IVP4 Board,

configuration and installation, 2-8

voice lines, connecting, 2-13

K

Keyboard,

connecting, 2-5

M

Maintenance log, 3-4

Major Metro,

installing, 5-4

Master Controller II+, 1-1

Master Controller II, 1-1

Monitor type, changing, 2-22

Motherboard,

failure, 8-3

P

Passwords, 2-20

PBX/KTS Interface,

installing, 5-2

PBX interface,

testing, 5-8

Power On Self-Test (POST), 2-15

troubleshooting, 8-1

Printer,

570/571, 2-6

570/571, initializing, 2-8

changing the setup, 2-26

connecting, 2-7

preparation, 2-5

testing, 2-27

R

RAM, 1-4

Rebooting, 6-20

Recovering,

using tape, 6-3

Recovery procedures, 6-1

Recovery,

materials, 6-2

using tape, 6-18

using diskette, 6-4

Restoring,

files, 3-3

S

Shutting down,

Shutting Down, 6-20

Streaming tape drive,

installing, 7-1

Switch SW1.1,

setting, 2-10

Switch SW12.1,

setting, 2-11

System Configuration, 1-3

System files,

recovering, 6-20

restoring, 6-20

System Programming & Maintenance Utility

(SPM),

Software, 1-2

Index-2

Index

T

Technician Maintenance Menu , 3-1

TTY Ports,

connecting, 2-24

testing, 2-26

U

UNIX diagnostic message, 8-7

UNIX software,

installing, 6-11

UNIX System files,

installing, 6-4

V

Video display,

connecting, 2-5

Voice system,

administering, 5-9

Voice system Files,

restoring, 6-20

Index-3