9700_V3.1_SP9_RMF MICROS 9700 POS System Software User Guide HMS

Micros-9700-HMS-Software-User-Guide

User Manual: MICROS 9700 POS System Software User Guide Credit Card Machine Manuals - 1st National Payment Solutions

Open the PDF directly: View PDF PDF.
Page Count: 174 [warning: Documents this large are best viewed by clicking the View PDF Link!]

MD0006-065
Revision C
November 18, 2008
Page 1 of 174
9700 HMS
Version 3.1
Service Pack 9
ReadMe First
About This Document
ReadMe First is a comprehensive guide to the new features,
enhancements, and revisions added since the Version 3.1 release of the
MICROS 9700 software.
Information in this document is divided into section by Service Pack,
with the most recent Service Pack listed first. Each chapter includes the
additions and modifications made to the 9700 product in that release.
This document contains the following Service Packs:
“9700 Version 3.10 Service Pack 9”
“9700 Version 3.10 Service Pack 8”
“9700 Version 3.10 Service Pack 7”
“9700 Version 3.10 Service Pack 6”
“9700 Version 3.10 Service Pack 5”
“9700 Version 3.10 Service Pack 4”
“9700 Version 3.10 Service Pack 3”
“9700 Version 3.10 Service Pack 2”
“9700 Version 3.10 Service Pack 1”
MD0003-132
Revision C
November 18, 2008
Page 2 of 174
About This Document
Within each section, product information is organized as follows:
What’s New
What’s Enhanced
What’s Revised
Each section begins with an introduction and includes a table that
summarizes the features and functionality incorporated in this version of
the software. The table provides hypertext links to supplementary text
and graphics about the selected topics.
For more information on these features, and step-by-step instructions for
configuring them, refer to the product’s User’s Guide or the Installation
Manual, available from the MICROS Member Services website.
Additionally, this document contains Installation and PCI Compliance
sections. The PCI Compliance section discusses the changes made to the
9700 software with Versions 3.10 SP6 and higher. If upgrading from
version of software below Version 3.10 SP5, to Version 3.10 SP6 and
above, please review this section carefully.
About This Document
Declarations
MD0006-065
Revision C
November 18, 2008
Page 3 of 174
Declarations Warranties
Although the best efforts are made to ensure that the information in this
document is complete and correct, MICROS Systems, Inc. makes no
warranty of any kind with regard to this material, including but not
limited to the implied warranties of marketability and fitness for a
particular purpose.
Information in this document is subject to change without notice.
No part of this document may be reproduced or transmitted in any form
or by any means, electronic or mechanical, including photocopying,
recording, or information recording and retrieval systems, for any
purpose other than for personal use, without the express written
permission of MICROS Systems, Inc.
MICROS Systems, Inc. shall not be liable for errors contained herein or
for incidental or consequential damages in connection with the
furnishing, performance, or use of this document.
Trademarks
FrameMaker is a registered trademark of Adobe Corporation.
Microsoft, Microsoft Excel, Win32, Windows, Windows®95, Windows 2000 (Win2K), and Windows NT are
either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries.
Visio is a registered trademark of Visio Corporation.
All other trademarks are the property of their respective owners.
MD0003-132
Revision C
November 18, 2008
Page 4 of 174
About This Document
Who Should be Reading this Document
Who Should be
Reading this
Document
This document is intended for the following audiences:
MICROS Installers/Programmers
MICROS Dealers
MICROS Customer Service
MICROS Training Personnel
Simphony Users
What the Reader
Should Already
Know
This document assumes that you have the following knowledge or
expertise:
Operational understanding of PCs
Understanding of POS terminology and concepts
Understanding of basic network concepts
Working knowledge of the Microsoft Windows interface, and
specifically with Microsoft Windows 2003 Server
Understanding of basic network concepts
Familiarity with 9700 software and peripherals
Document History With the release of each Service Pack, this document is revised to include
all changes to the product. With each release, a new revision number is
assigned. The table below lists the version history of this document:
Please note that prior to Revision A, the 9700 Version 3.1 Service Pack 7
documentation was not assigned a revision number.
Version Revision
Version 3.1 SP9 C
Version 3.1 SP8 B
Version 3.1 SP7 A
9700 Software Installation
Download the Service Pack
MD0006-065
Revision C
November 18, 2008
Page 5 of 174
9700 Software Installation
Download the
Service Pack
This Service Pack includes the file 9700HMS310SP9.exe, which is a
self-extracting file. To download the file from the MICROS FTP site to
your PC, follow the steps below:
1. Log into www.micros.com with your Member Services Login
username and password.
2. On the Member Services page, under the heading Product Support,
click the MICROS Products hyperlink.
3. On the MICROS Products page, click the 9700 hyperlink.
4. On the 9700 HMS page, click 9700 HMS Version 3.10.
5. If necessary, download the latest NetVupoint Service Pack by
clicking on the 9700 V3.10 SP 9 NVP link. The filename for the latest
NetVupoint Service Pack is 9700HMS310SP9NVP.exe. This file is
only for sites using the NetVupoint Transformation Service.
6. To download the Service Pack Documentation, click on the link for
the 9700 V3.10 SP 9 RMF.
7. To download the 9700 Service Pack, click 9700 V3.10 SP 9. The
filename for the 9700 Service Pack is 9700HMS310SP9.exe.
MD0003-132
Revision C
November 18, 2008
Page 6 of 174
9700 Software Installation
Install the 9700 Service Pack
Install the 9700
Service Pack Important: Do not upgrade your system if there are any SAR Clients
offline that may have checks. Please be sure to have your SAR clients
online before upgrading. MICROS also recommends applying the
service pack after incrementing the business date (through Start of Day)
and batching/settling credit cards.
1. On the 9700 server, open the Enterprise Management Console
(EMC). Open the Control Panel module from the Menu Bar, and click
the “Down” radio button to bring down the MICROS 9700 System.
At the prompt, “Stop the 9700 System?”, click Yes.
2. From the Windows Desktop, select Start | Settings | Control Panel |
Administrative Tools | Services and stop the MICROS 9700 POS
Multiplexer. A prompt box will inform you that the MICROS 9700
POS service will also be stopped. Select Yes to stop these services.
3. Locate the patch and double-click 9700HMS310SP9.exe. (Note: The
patch should not be run from the \MICROS\LES\POS directory or any
of its subdirectories.) Follow the installation instructions.
4. When the installation is complete, reboot your system when
prompted.
5. When the system comes back up, use the Control Panel within the
EMC to start the 9700 POS System and 9700 POS Operations
modules.
PCI Compliance
Install the 9700 Service Pack
MD0006-065
Revision C
November 18, 2008
Page 7 of 174
PCI Compliance
Visa established the Payment Card Industry (PCI) Data Security Standard
to protect Visa cardholder data—wherever it resides—ensuring that
members, merchants, and service providers maintain the highest
information security standard. To adhere to the PCI standard, changes
have been made to the 9700 HMS product.
Please read this section carefully, as well as the accompanying PCI-
compliance documentation. For a list of related documents, see the
Documentation Resources section.
More information about PCI-compliance, and the related software
changes is provided in the following sections:
Documentation Resources
PCI Compliance Installation Changes
Security Announcement
MD0003-132
Revision C
November 18, 2008
Page 8 of 174
PCI Compliance
Install the 9700 Service Pack
Documentation
Resources
The following documents have been updated with information and
procedures needed to maintain PCI compliance and must be consulted for
security purposes prior to upgrading from 9700 Version 3.1 SP5 and
below to 9700 Version 3.1 SP6 and above. These documents are available
on the 9700 Product Page of the MICROS Member Services website.
9700 PA-DSS Compliance v. 3.10: This document is a quick reference
guide that provides information concerning MICROS’ adherence to
the PCI Data Security Standard and Payment Application Data
Security Standard (PA-DSS) compliance.
9700 Secure Default Account Handling: This document contains
detailed information on 9700 v. 3x secure default account handling
procedures. These procedures must be followed to prevent
compromised security and maintain PCI compliancy.
9700 Security Guide: This document describes 9700’s security
design, features that monitor employees’ actions taken on the system,
and features that restrict employee access to the database, reports, and
operational procedures.
9700 Upgrade Best Practices: This document is intended to convey
best practice information when upgrading the 9700 HMS application
from a non-PCI compliant version (version 2.x) to a PCI compliant
version (versions 3.x and greater).
MICROS 9700 Encryption Key Management Utility: This document
is a quick reference guide that provides information concerning the
9700 Encryption Key Management Utility, which allows the user to
set the encryption passphrase for the 9700 system.
MICROS Secure Wipe Tool: This document provides instructions on
how to download and use the secure wipe tool Eraser. The secure
deletion of data is necessary when upgrading a non-PCI compliant
version of a MICROS software application or when customer data
has been collected for troubleshooting purposes and is no longer
needed.
Wireless Networking Best Practices: This document explains the steps
necessary to connect a wireless workstation for PCI compliance.
PCI Compliance
PCI Compliance Installation Changes
MD0006-065
Revision C
November 18, 2008
Page 9 of 174
PCI Compliance
Installation Changes
Changes were made to the 9700 installation process for versions 3.10
SP6 and higher, in order to meet the Payment Card Industry Data
Security Standard (PCI DSS) requirements. For more information on PCI
DSS, please see the “Security Announcement” section.
Previous versions of 9700 3.x installed with four default accounts:
“9700cfg,” “csremote,” “micros,” and “m9700.” MICROS Systems, Inc.
previously advised that these defaults accounts be deleted, renamed, or
disabled. To prevent compromised security and maintain PCI
compliancy, 9700 Versions 3.10 SP6 and higher have modified or
removed these default accounts. For more information, please see the
“Documentation Resources” section.
To meet a PCI compliance requirement, domain-level security or
Windows® Workgroups must now be enabled when both the Remote
Management Console (RMC) remote user account is active and credit
card transactions are processed through the 9700 system. Domain-level
security must be enabled when the server is on a domain. Windows®
Workgroups provides security for servers not on a domain.
The installation process now recognizes if the server is on the domain or
not on the domain. When the server is on the domain, domain-level
security is automatically installed by the 9700 installation process.
Disabling domain-level security will compromise PCI compliancy. If
domain-level security is disabled when the server is on the domain, the
CreateUser.exe application must be used to maintain PCI compliancy.
For more information on Windows® Workgroups and the CreateUser.exe
application, see the “When the Server is Not on the Domain: Configuring
Remote RMC in a Windows® Workgroup Environment” section on the
next page.
MD0003-132
Revision C
November 18, 2008
Page 10 of 174
PCI Compliance
PCI Compliance Installation Changes
When the Server is Not on the Domain: Configuring Remote RMC in
a Windows® Workgroup Environment
Due to a new PCI security requirement, the 9700 installation now asks if
the site processes credit card transactions through the system, as shown
below:
If credit cards are processed, the 9700 installation now asks if the site
will use the remote RMC, as shown below:
If the site is using remote RMC, credit cards are processed through the
9700 system, and the server is not on the domain, then the following
prompt will display:
PCI Compliance
PCI Compliance Installation Changes
MD0006-065
Revision C
November 18, 2008
Page 11 of 174
After clicking “OK” to close the prompt, follow the procedures listed
below to maintain Payment Card Industry (PCI) compliance in a
Windows® Workgroup environment when both credit cards and Remote
RMC are used. Follow the steps below after the system has been updated
to 9700 3.10 SP6 or higher version of software, and the server has been
rebooted.
1. From the Windows® Start menu on the 9700 server, select All
Programs | MICROS Applications | CreateUser.exe.
2. When prompted, enter a unique user name and a strong password
consisting of at least eight alphanumeric characters. Select “Create”.
Do not use default usernames or passwords.
3. Select “OK” after the 'User successfully added' message, seen below,
is displayed.
4. Select “Close” within the CreateUser applet.
5. After Remote RMC is installed on the client workstation and updated
to the match the server version, from the Windows® Start menu
select All Programs | MICROS Applications | CreateUser.exe.
MD0003-132
Revision C
November 18, 2008
Page 12 of 174
PCI Compliance
PCI Compliance Installation Changes
6. When prompted, enter the identical username and password
previously used on the server and then select “Create”.
7. Select “OK” after the 'User successfully added' message, seen below,
is displayed.
8. Select “Close” within the CreateUser applet. You should now be able
to run Remote RMC on the client workstation.
9. Repeat steps 6-9 on each Remote RMC workstation. Be certain to use
the same username and password previously used on the server.
MICROS Systems, Inc. mandates that the Remote RMC password on the
server and all clients be changed periodically, at least every 90 days,
using the CreateUser applet. After creating a new password, be certain to
use the same username and password on the server and on all the client
workstations.
PCI Compliance
Security Announcement
MD0006-065
Revision C
November 18, 2008
Page 13 of 174
Security
Announcement Overview
Due to new, more stringent Payment Card Industry Data Security
Standard (PCI DSS) requirements, the encryption key rotation handling
procedures, default account handling, and security-related documentation
for 9700 versions 3.10 SP6 and higher have changed.
About PCI Compliance
PCI compliance is required of all merchants and service providers that
store, process, or transmit cardholder data. The program applies to all
payment channels, including retail (brick-and-mortar), mail/telephone
order, and e-commerce.
When customers offer their bankcard at the point of sale, over the
Internet, on the phone, or through the mail, they want assurance that their
account information is safe. That’s why the PCI Data Security Standard
was established. The program is intended to protect cardholder data—
wherever it resides— ensuring that members, merchants, and service
providers maintain the highest information security standard.1
To achieve compliance with PCI, merchants and service providers must
adhere to the PCI Data Security Standard, which offers a single approach
to safeguarding sensitive data for all card brands. This Standard is a result
of collaboration among the credit card industry and is designed to create
common industry security requirements, incorporating the PCI
requirements. Using the PCI Data Security Standard as its framework,
PCI provides the tools and measurements needed to protect against
cardholder data exposure and compromise across the entire payment
industry.
For more detailed information concerning PCI compliance, please refer
to the PCI Security Standards Council website, https://
www.pcisecuritystandards.org/.
1. Reprinted from “Cardholder Information Security Program”, <http://usa.visa.com/business/
accepting_visa/ops_risk_management/cisp.html>.
MD0003-132
Revision C
November 18, 2008
Page 14 of 174
PCI Compliance
Security Announcement
Key Management Utility Security Enhancements
In the past, non PCI-compliant versions of software stored the encryption
keys used to encrypt and decrypt secure data, such as credit card
numbers, in the database.
Now, due to a new PCI DSS requirement that mandates the secure
deletion of unused encryption keys, 9700 versions 3.10 SP6 and higher
use a new encryption scheme that avoids using secondary encryption
keys. The secure deletion of the old encrypted passphrase file is
accomplished using the secure delete application SDelete.
Warnings!
After a key rotation (the initial key rotation and all subsequent rotations)
is performed by the Key Management Utility, the database and 9700
application becomes synchronized with new encryption key data.
As a result, users should not swap databases (restoring/replacing the
existing database with a different one) until they are absolutely sure that
the new database is also in sync with the 9700 application.
Generally speaking, there is no way to determine whether an offline
database that is about to be restored by the user is in sync with the 9700
application.
Therefore, the only safe scenario to restore/replace a database is to
restore/replace the database with a good database backup that must have
been taken prior to performing the new key rotation. The database can
only be restored/ replaced if no key rotation has occurred since uploading
the existing database or since the backup database was taken.
Warning: If the passphrase is lost, the encrypted data in the database is
unrecoverable. There are no backdoors!
For more information and instructions on how to use the Key
Management Utility, see the MICROS 9700 Encryption Key Management
Utility document.
PCI Compliance
Security Announcement
MD0006-065
Revision C
November 18, 2008
Page 15 of 174
Secure Default Account Handling
This section contains detailed information on secure default account
handling procedures. These procedures must be followed to prevent
compromised security and maintain Payment Card Industry (PCI)
compliance.
In the past, versions of 9700 installed with four default accounts:
“9700cfg,” “csremote,” “micros,” and “m9700.” MICROS Systems, Inc.
previously advised that these defaults accounts be deleted, renamed, or
disabled. To prevent compromised security and maintain PCI
compliancy, 9700 versions 3.10 SP6 and higher will modify or remove
these default accounts.
The “micros” and “csremote” legacy accounts will no longer be installed.
These accounts have been removed from the installation process as they
are not used and, when not securely deleted, can compromise PCI
compliancy. When upgrading to Version 3.10 SP6 or higher from a lower
version of software, these accounts will be disabled after the upgrade
process completes.
The legacy “m9700” and “9700cfg” accounts will be disabled after the
installation/ upgrade process completes.
For more information on secure default account handling, see the 9700
Secure Default Account Handling document.
WARNING! Important Security Warning: The use of default accounts is
not PCI compliant. Therefore, 9700 versions 3.10 SP6 and
higher eliminate the option to operate in a non-compliant
fashion by automatically deleting or disabling the existing
default accounts via the installation / upgrade process.
Disabling or deleting the existing default accounts could
potentially disable functionality in the system where these
accounts were used. However, these default accounts must
be securely disabled or deleted to operate in a PCI
compliant manner.
MD0003-132
Revision C
November 18, 2008
Page 16 of 174
9700 Version 3.10 Service Pack 9
What’s New
9700 Version 3.10 Service Pack 9
What’s New A new feature is defined as one that provides capabilities that were not
available in previous versions of the application.
New Features
Summarized
The table below summarizes the new features included in this version.
New Features
Summarized CA/EDC
Partial Credit Card Authorization
CR ID#: N/A
With this release, support has been added for partial pay authorization,
which is a feature that permits a site to accept prepaid credit cards.
Unlike traditional gift cards, all prepaid cards issued by credit card
companies (e.g., the Visa and American Express) are processed as credit
cards.
In a situation where the amount of the check exceeds the balance
remaining on the prepaid credit card, or when the balance of the card is
unknown, the site can approve the credit card authorization for an
amount that is less than the total amount originally requested by the
credit card driver.
Module Feature CR ID
#Page
CA/EDC Partial Credit Card Authorization N/A 16
Key
Manager Ability to Automate Key Rotation
via the Command Line N/A 20
Complex Password Required to
Log Into Key Manager N/A 20
9700 Version 3.10 Service Pack 9
What’s New
MD0006-065
Revision C
November 18, 2008
Page 17 of 174
To use this feature, the site must use a credit card driver that supports
partial pay authorizations. A driver that supports this functionality is also
able to return the available card balance in the authorization approval.
When the available balance is known, it is added to the credit card
voucher.
At this time, this functionality is only available with the VisaD driver.
Changes to support this feature with the CAPMS driver are still pending
certification with SDC, therefore, CAPMS will support this feature in a
future release.
Additionally, it is possible to perform a balance inquiry on the prepaid
credit card, if the credit card host supports a balance inquiry. Although
the Partial Pay feature is supported on all devices, the balance inquiry
functionality is only supported on winstation and SAR clients. Balance
inquiries are not supported by Mobile MICROS devices.
Use Cases
This section contains some basic use cases to illustrate the partial pay
feature used in conjunction with a prepaid credit card.
Example 1: Check Total is Less Than Balance on the Card
The Check Total is $35.00 and the Card Balance is $50.00.
1. Employee uses the Credit Authorization key to authorize the prepaid
credit card.
2. The credit card processor returns an approval for $35.00 and an
available balance of $15.00.
3. POS Operations prints a standard credit card voucher with an
additional Available Balance: $15.00 line.
Note The Partial Credit Card Authorization feature is not supported
on kbws4 clients.
MD0003-132
Revision C
November 18, 2008
Page 18 of 174
9700 Version 3.10 Service Pack 9
What’s New
Example 2: Check Total is More Than Balance on the Card
The Check Total is $35.00 and the Card Balance is $25.00.
1. Employee uses the Credit Authorization key to authorize the prepaid
credit card.
2. The credit card processor returns a partial approval for $25.00 and an
available balance of $0.00.
3. POS Operations prints a standard credit card voucher for $25.00
showing an available balance of $0.00. The voucher will not contain
a tip line since the remaining balance is zero.
Example 3: Initial Authorization is More than the Card Balance
The customer wishes to run a bar tab. The Initial Authorization is $50.00
and the card balance is $25.00.
1. Employee uses the Initial Authorization key to request an
authorization for $50.00.
2. The credit card processor returns a partial approval for $25.00 and an
available balance of $0.00.
3. When the customer is ready to leave, the operator can print a voucher
for up to $25.00.
Example 4: Auth N Pay Tender
The Check Total is $35.00 and the Card Balance is $25.00.
1. Employee uses the VISA key to request an authorization for $35.00.
2. The credit card processor returns a partial approval for $25.00 and an
available balance of $0.00.
3. POS Operations prints a voucher for $25.00 showing an available
balance of $0.00. The normal Auth N Pay trailer is printed. A VISA
Payment of $25.00 is posted to the check.
9700 Version 3.10 Service Pack 9
What’s New
MD0006-065
Revision C
November 18, 2008
Page 19 of 174
How it Works
When enabled, POS Operations will send a flag to the credit card driver
indicating that it supports partial authorizations.
When the transaction has been partially approved, the credit card driver
will send a notification to the credit card host, including the amount of
the authorization.
If the partial authorization occurred during an Initial Authorization
request, then the amount entered cannot exceed the Initial Authorization
amount.
Any time a partial authorization occurs, POS Operations will display the
following message intended to draw the operator’s attention:
Partial Authorization of XX.XX Has Been Applied.
When the driver returns an available balance, POS Operations will store
that balance as part of the authorization detail. The remaining balance
will print on the credit card voucher.
If the credit card driver does not support partial authorization then it will
decline the authorization even if the tender is configured to support
partial authorizations.
Configuration
To program this functionality, the user must configure the following
options in the EMC:
For all credit card tenders that will support this functionality, enable
the Supports Partial Authorization option on the Credit Card
Options tab.
Enable the Print Stored Value account or Prepaid Card balance
on chit/voucher option on the Printing Options | Tender Media
Options tab. This will print the available card balance on the credit
card voucher, after the transaction is complete.
MD0003-132
Revision C
November 18, 2008
Page 20 of 174
9700 Version 3.10 Service Pack 9
What’s New
Key Manager
Ability to Automate Key Rotation via the Command Line
CR ID#: N/A
The user now has the ability to automate key rotation via the command
line (e.g., cmd). In the past, key rotation could only be performed
manually at each store.
To utilize this functionality, enter the following text in the command line:
KeyManager.exe -np [New Passphrase]
Complex Password Required to Log Into Key Manager
CR ID #: N/A
Key Manager now requires a complex password in order to log in. A
complex password is defined as one that contains a minimum of one
alpha, and one numeric character, and is a minimum of 8 characters long.
To run Key Manager, the following options must be enabled on the EMC
| System Parameters | General | Enhanced Password Security form:
Minimum Password Length
9700 Version 3.10 Service Pack 9
What’s New
MD0006-065
Revision C
November 18, 2008
Page 21 of 174
Require Passwords to Contain Letters and Numbers
If attempting to log into Key Manager without a complex password, or
attempting to log into Key Manager when the above mentioned options
are not enabled will cause the following error message to appear:
Key Manager requires the use of strong password to access
the key management functionality. The password must have at
least 8 characters and contains at least one alphabetic
character, and one numeric digit. The password entered does
not meet this requirement. Please use EMC to change your
password.
MD0003-132
Revision C
November 18, 2008
Page 22 of 174
9700 Version 3.10 Service Pack 9
What’s Enhanced
What’s Enhanced An enhancement is defined as a change made to improve or extend the
functionality of the current application. To qualify as an enhancement,
the change must satisfy the following criteria:
The basic feature or functionality already exists in the previous
release of the software.
The change adds to or extends the current process. This differs from a
revision (i.e., a bug fix) which corrects a problem not caught in the
previous release of the software.
Enhancements
Summarized
The table below summarizes the enhancements included in this version.
Module Feature CR ID
#Page
Guest
Connection Automatically Resend to PMS in
the Event of a Communications
Failure
N/A 23
9700 Version 3.10 Service Pack 9
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 23 of 174
Enhancements
Detailed Guest Connection
Automatically Resend to PMS in the Event of a
Communications Failure
CR ID#: N/A
The 9700 HMS now has the ability to resend data to the PMS in the event
of a communication failure.
At this time, this option will only work for winstation clients. This
functionality will not function with SAR clients.
To support this functionality, the Resend TMS message w/o prompt
option bit has been added in the RVC Parameters | Interface tab.
When enabled, the system will reconnect to the PMS without
prompting the user first.
When disabled, the user will be prompted to reconnect to the PMS.
The connection will only be re-established if the user selects Yes to
this prompt.
In the past, the user would always be prompted to reconnect to the PMS.
MD0003-132
Revision C
November 18, 2008
Page 24 of 174
9700 Version 3.10 Service Pack 9
What’s Revised
What’s Revised A revision is defined as a correction made to any existing form, feature,
or function currently residing in the mymicros.net environment. To
qualify as a revision, the change must satisfy the following criteria:
The basic form, feature, or functionality must be a party of the
previous version of software.
The change must replace the current item or remove it from the
application.
Additionally, all reported issues that are deemed to be BY DESIGN are
included in this section as well. These issues will contain the preface BY
DESIGN in front of the feature name.
Revisions
Summarized
The table below summarizes the revisions included in this version.
Module Feature CR ID # Page
EMC Attemping to Add New RVC
Through EMC in Oracle Results in
an Error Condition
26069 27
Linking Menu Item Availability
With Menu Levels Caused Incorrect
Menu Item Counts
23643 27
Unable to Add Menu Item Class 25132 27
Unable to Copy and Paste Using the
F3/F4 Keys When in Grid Mode in
the Menu Items Form
23703,
23173 28
Unable to Delete Tender/Media
Record 25437 28
ILDS Debit Mode Transactions Would
Not Work N/A 28
KWS4 Able to Perform Two Transactions
When Cash Drawer Was Open
Before Being Prompted to Close the
Drawer
24244 29
9700 Version 3.10 Service Pack 9
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 25 of 174
NTS Large Totals Would Cause the
Activity Logs, Transaction Jobs and
the Definition Jobs to be
Unsuccessful
23279,
23399,
23479
29
Running Report in Dataviewer for
an Oracle Database Could Cause an
Error Condition
25323 29
PMS Would Not Re-initialize Connection
if Closed by a Third Party Interface 25775 30
Reports Closed Check Report Totals on
Workstation and Report Writer May
Not Match
21634 30
Converted Currency Total Would
Not Balance to Currencies on the
System Financial Report
24144 30
Financial Report Totals May be
Incorrect if Items on a Reopened
Check are Voided
25440 30
SAR @CHK_OPEN_TIME Returned No
Data When SAR was Offline 21590 31
Adding Checks from Another RVC
when Using an ISL Script with MI
Lookup Caused Menu Item to
Appear in the Place of the Actual
Menu Item Name
25141 31
Module Feature CR ID # Page
MD0003-132
Revision C
November 18, 2008
Page 26 of 174
9700 Version 3.10 Service Pack 9
What’s Revised
SAR
Cont’d An ISL Script Containing the
Savechkinfo Function Run During
the “Final_Tender” Event Would
Print the data on All Subsequent
Checks
25137 31
Performing a Check Cancellation
When this is a Privileged Operation
Would Create a Zero Balance Check
25560 32
Performing a Closed Check
Adjustment Could Cause Order to
Reprint to the Kitchen Printer
25419 32
Posting a Room Charge From a
SAR Client Resulted in an Error
Condition
25726 32
Running an ISL Script from a SAR
Client Would Return an Error
Condition
25173 32
VAT Tax Could Print Incorrectly 24256 33
Team
Service Team Service Would not Work
When Mag Entry Was Required for
Employees
N/A 33
Winstation Unable to Calibrate the Winstation
Client Remotely 25348 33
Module Feature CR ID # Page
9700 Version 3.10 Service Pack 9
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 27 of 174
Revisions
Detailed EMC
Attempting to Add New RVC Through EMC in Oracle
Results in an Error Condition
CR ID #: 26069
When attempting to add a new revenue center (RVC) in the EMC on the
Configuration | RVC Configuration | Configuration form on an Oracle
system, the user would receive the following error condition:
Error encountered with database server on network
connection. ORA-01843: not a valid month
This has been corrected.
Linking Menu Item Availability With Menu Levels Caused
Incorrect Menu Item Counts
CR ID#: 23643
Previously, when menu item availability was linked to menu levels, the
menu item counts could be incorrect. This has been corrected.
Unable to Add Menu Item Class
CR ID#: 25132
Previously, when attempting to add a new menu item class to the
database, the user would receive the following error message:
Error encountered with the database server or network
connection; string or binary would be truncated.
This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 28 of 174
9700 Version 3.10 Service Pack 9
What’s Revised
Unable to Copy and Paste Using the F3/F4 Keys When in
Grid Mode in the Menu Items Form
CR ID#: 23703
Previously, the user was unable to copy and paste data using the F3/F4
keys when in the Grid Mode of the Menu Items form in the EMC. This
has been corrected.
Unable to Delete Tender/Media Record
CR ID#: 25437
Previously, the user would receive the following error message when
attempting to delete a tender/media record:
Invalid column name “CashDecTendMedid” appeared.
This has been corrected.
ILDS
Debit Mode Transactions Would Not Work
CR ID#: N/A
Previously, when attempting to perform a debit mode transaction, the
ordered items would not populate on the guest check when opened on a
Winstation client, and the user would receive the following error
message:
Cannot configure open price item w/decimal quantity.
These issues have been corrected.
9700 Version 3.10 Service Pack 9
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 29 of 174
KWS4
Able to Perform Two Transactions When Cash Drawer Was
Open Before Being Prompted to Close the Drawer
CR ID#: 24244
Previously, if the cash drawer was open, then the user was able to
perform two transactions before being prompted to close the cash drawer.
The correct behavior is for the user to be prompted with the message
immediately after pressing any key while the drawer is open. This has
been corrected.
NTS
Large Totals Would Cause the Activity Logs, Transaction
Jobs and the Definition Jobs to be Unsuccessful
CR ID#: 23279, 23399, 23479
Previously, when excessively large totals in the 9700 HMS database
would cause the activity log, transaction jobs and definition jobs to be
unsuccessful, and to produce the arithmetic overflow error
message. This has been corrected.
Running Report in Dataviewer for an Oracle Database
Could Cause an Error Condition
CR ID#: 25323
Previously, the user would encounter the following error condition when
attempting to run a report in Dataviewer for an Oracle database when
using the following tabs: Date/time, Start/end, and time of day.
/Vupoint Application-One or more errors occurred during
processing of command ORA-00904;DatePart invalid
identifier.
This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 30 of 174
9700 Version 3.10 Service Pack 9
What’s Revised
PMS
Would Not Re-initialize Connection if Closed by a Third
Party Interface
CR ID#: 25775
Previously, if a Third Party Interface closed the PMS connection to the
system, then PMS would not automatically re-initialize the connection.
This has been corrected.
Reports
Closed Check Report Totals on Workstation and Report
Writer May Not Match
CR ID#: 21634
Previously, it was possible that the Closed Check Report totals run from
the Workstation would not match those run from Report writer. This has
been corrected.
Converted Currency Total Would Not Balance to Currencies
on the System Financial Report
CR ID#: 24144
Previously, there was a total mismatch between the Converted Currency
Total and the Currencies on the System Financial Report. This has been
corrected.
Financial Report Totals May be Incorrect if Items on a
Reopened Check are Voided
CR ID#: 25440
Previously, reopening a check closed check containing a discount with
inclusive tax, and then voiding either the payment method, discount, or a
menu item would cause Financial Reports to reflect inaccurate totals.
This has been corrected.
9700 Version 3.10 Service Pack 9
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 31 of 174
SAR
@CHK_OPEN_TIME Returned No Data When SAR was
Offline
CR ID#: 21590
Previously, the @CHK_OPEN_TIME System Variable (e.g., SIM) would
return no data when SAR was in offline mode, and the network cable was
disconnected. This issue has been corrected.
Adding Checks from Another RVC when Using an ISL
Script with MI Lookup Caused Menu Item to Appear in the
Place of the Actual Menu Item Name
CR ID#: 25141
Previously, when using an ISL script that contains the MI lookup
function, checks added from another Revenue Center would display/print
Menu Item rather than the true Menu Item’s name. This has been
corrected.
An ISL Script Containing the Savechkinfo Function Run
During the “Final_Tender” Event Would Print the data on
All Subsequent Checks
CR ID#: 25137
Previously, running an ISL script that contained the function
“savechkinfo” during the Final_Tender event would cause the data to
print on all subsequent checks that were run on the workstation. This has
been corrected, and the data added will now appear only in the header of
guest checks and guest receipts once the final tender has been applied.
MD0003-132
Revision C
November 18, 2008
Page 32 of 174
9700 Version 3.10 Service Pack 9
What’s Revised
Performing a Check Cancellation When this is a Privileged
Operation Would Create a Zero Balance Check
CR ID#: 25560
Previously, a non-privileged employee attempting to cancel a check when
this was configured as a privileged function, would cause the system to
create a zero dollar balance check, and the user would be unable to close.
This has been corrected.
Performing a Closed Check Adjustment Could Cause Order
to Reprint to the Kitchen Printer
CR ID#: 25419
Previously, performing an adjustment to a closed check could cause the
order to be re-sent to the kitchen printer. This has been corrected.
Posting a Room Charge From a SAR Client Resulted in an
Error Condition
CR ID#: 25726
Previously, when posting a room charge from a SAR Client, the
transaction would post successfully, but the user would receive the
following error condition:
isl error on line XXX
This has been corrected.
Running an ISL Script from a SAR Client Would Return an
Error Condition
CR ID #: 25173
Previously, attempting to run an ISL script from a SAR client would
return a decimal overflow error condition. This has been corrected.
9700 Version 3.10 Service Pack 9
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 33 of 174
VAT Tax Could Print Incorrectly
CR ID #: 24256
Previously, VAT taxes would print incorrectly when multiple tax classes
were used, or when a discount was applied to a check. This has been
corrected.
Team Service
Team Service Would not Work When Mag Entry Was
Required for Employees
CR ID#: N/A
Previously, enabling the mag entry required for employee id option
(Device Table | Options) would cause the “add/remote employee”
function in team service to unnecessarily require a mag swipe. This has
been corrected.
Winstation client
Unable to Calibrate the Winstation Client Remotely
CR ID#: 25348
Previously, the user was not able to calibrate the display on the
Winstation client remotely through confidence test. This has been
corrected.
MD0003-132
Revision C
November 18, 2008
Page 34 of 174
9700 Version 3.10 Service Pack 8
What’s New
9700 Version 3.10 Service Pack 8
What’s New A new feature is defined as one that provides capabilities that were not
available in previous versions of the application.
New Features
Summarized
The table below summarizes the new features included in this version.
Module Feature CR ID # Page
Gift Cards -
iCare Issue Points: Prompt for Program
Code and Process Returned
Discount Supported
N/A 35
Redeem Coupon Supported N/A 35
KDS KDS Display Supported on
WS4LX and WS5 N/A 35
VAT/
Schema
Change
Schema Update for Future Support
of VAT Tax Reports in mymicros N/A 35
9700 Version 3.10 Service Pack 8
What’s New
MD0006-065
Revision C
November 18, 2008
Page 35 of 174
New Features
Detailed Gift Cards - iCare
Issue Points: Prompt for Program Code and Process
Returned Discount Supported
CR ID#: N/A
This functionality is now available.
Redeem Coupon Supported
CR ID#: N/A
This functionality is now available.
KDS
KDS Display Supported on WS4LX and WS5
CR ID#: N/A
It is now possible to run the KDS display from a WS4LX and a WS5.
VAT Schema Change
Schema Update for Future Support of VAT Tax Reports in
mymicros
CR ID#: N/A
For SQL server, there is a new datatype
UDT_MONEY_EXT,”numeric(21,6)',”NULL”. There are 2 new
columns Amount 3 UDT_MONEY_EXT NULL and Amount4
UDT_MONEY_EXT NULL on TOTALS table.
For Oracle, there are 2 new columns Amount 3 NUMBER (21,6) and
Amount 4 NUMBER (21,6) on TOTALS table.
MD0003-132
Revision C
November 18, 2008
Page 36 of 174
9700 Version 3.10 Service Pack 8
What’s Enhanced
What’s Enhanced An enhancement is defined as a change made to improve or extend the
functionality of the current application. To qualify as an enhancement,
the change must satisfy the following criteria:
The basic feature or functionality already exists in the previous
release of the software.
The change adds to or extends the current process. This differs from a
revision (i.e., a bug fix) which corrects a problem not caught in the
previous release of the software.
Enhancements
Summarized
The table below summarizes the enhancements included in this version.
Module Enhancement CR ID # Page
8700sql 8700sql Queries Execute at an
Acceptable Rate 25271 37
NetVupoint Index Changes to Improve
Performance Related Issues Related
to NTS queries
25052 37
9700 Version 3.10 Service Pack 8
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 37 of 174
Enhancements
Detailed 8700sql
8700sql Queries Execute at an Acceptable Rate
CR ID#: 25271
Previously, certain queries took a considerable amount of time to
complete. This has been improved.
Netvupoint
Index Changes to Improve Performance Related Issues
Related to NTS queries
CR ID#: N/A
Index changes have been made to improve performance related to NTS
queries
MD0003-132
Revision C
November 18, 2008
Page 38 of 174
9700 Version 3.10 Service Pack 8
What’s Revised
What’s Revised A revision is defined as a correction made to any existing form, feature,
or function currently residing in the mymicros.net environment. To
qualify as a revision, the change must satisfy the following criteria:
The basic form, feature, or functionality must be a party of the
previous version of software.
The change must replace the current item or remove it from the
application.
Additionally, all reported issues that are deemed to be BY DESIGN are
included in this section as well. These issues will contain the preface BY
DESIGN in front of the feature name.
Revisions
Summarized
The table below summarizes the revisions included in this version.
Module Revision CR ID # Page
Credit
Cards EMC Crashes After Editing a Credit
Card with an Invalid Expiration Date
and/or Authorization Code
25298 40
Credit Card Numbers are Masked on
All Receipts 23992 40
KDS Invalid Justification Error Was
Unnecessary 25584 40
Order Devices would not Redirect on
the KDS 25354 40
9700 Version 3.10 Service Pack 8
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 39 of 174
SAR Orders Print Incorrectly from SAR
Client to a Local Printer with Serial
Connection
25325
25388
41
Cashiers Prompted to Enter
Unnecessary Information when
Performing a Room Charge
24667
25403
41
Slip Printers Incorrectly Process
RVC Parameters Print Options N/A 41
Checks Closed in Offline Mode
Display as Open in Online Mode 53998 41
SAR
(cont’d) “Exempt Auto Service Charge” does
not Work with Multilingual Key
Functions
24552 42
RVC Parameter Option “Number of
Lines” for Printing does not Work 23651 42
SIM Credit Card Numbers were not
Masked on Banquet Checks 25481 42
Slip Printer Slip Printer does not Release Check 25009 42
8700sql Time Periods Exported Incorrectly 24037 43
Queries Execute at a Reasonable
Rate 24285 43
Module Revision CR ID # Page
MD0003-132
Revision C
November 18, 2008
Page 40 of 174
9700 Version 3.10 Service Pack 8
What’s Revised
Revisions
Detailed Credit Cards
EMC Crashes After Editing a Credit Card with an Invalid
Expiration Date and/or Authorization Code
CR ID#: 25298
EMC would crash while attempting to edit a record with an invalid
expiration date or auth code. This has been corrected.
Credit Card Numbers are Masked on All Receipts
CR ID#: 23992
When a tender was programmed to print 2 customer receipts, the second
copy that printed did not mask the credit card number. This has been
corrected.
KDS
Invalid Justification Error Was Unnecessary
CR ID #: 25584
Previously, the KDSController.log file would unnecessarily record the
Invalid Justification (L) error message, causing the log file to become
large. To resolve this issue, this error message has been disabled.
Order Devices would not Redirect on the KDS
CR ID#: 25521
KDS had intermittent communication issues after redirection of order
devices. This has been corrected.
9700 Version 3.10 Service Pack 8
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 41 of 174
SAR
Orders Print Incorrectly from SAR Client to a Local Printer
with Serial Connection
CR ID#: 25325 & 25388
Orders did not print properly or cut paper properly when printing from a
SAR client to a local printer with a serial connection. This has been
corrected.
Cashiers Prompted to Enter Unnecessary Information when
Performing a Room Charge
CR ID#: 24667 & 25403
The cashier was incorrectly prompted twice for room number and guest
information while performing a room charge. This has been corrected.
Slip Printers Incorrectly Process RVC Parameters Print
Options
CR ID#: N/A
When printing to a slip printer from a SAR client, “lines on guest check
and lines on other” were not handled properly. This has been corrected.
Checks Closed in Offline Mode Display as Open in Online
Mode
CR ID#: 53998
Occasionally, if a check was tendered (closed) offline, under certain
circumstances, the check would still show open even after the SAR client
went back online. This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 42 of 174
9700 Version 3.10 Service Pack 8
What’s Revised
“Exempt Auto Service Charge” does not Work with
Multilingual Key Functions
CR ID#: 24552
The option bit “exempt auto service charge” would reverse after using
multilingual key functions 1100-1109. This has been corrected so that the
exemption remains intact.
RVC Parameter Option “Number of Lines” for Printing does
not Work
CR ID#: 23651
SAR clients printing receipts to slip printers suppressed header
information and prematurely put page breaks in for multi-page receipts.
This has been corrected.
SIM
Credit Card Numbers were not Masked on Banquet Checks
CR ID#: 25351
Credit card numbers were not masked on the banquet checks. This has
been corrected.
Slip Printer
Slip Printer does not Release Check
CR ID#: 25009
The slip printer would not release the check if the option bit “print check
without trailer” was on. This has been corrected.
9700 Version 3.10 Service Pack 8
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 43 of 174
8700sql
Time Periods Exported Incorrectly
CR ID#: 24037
8700sql did not export time periods properly. This has been corrected.
Queries Execute at a Reasonable Rate
CR ID#: 24285
After adding a new revenue center, queries would take a considerable
amount of time to complete. This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 44 of 174
9700 Version 3.10 Service Pack 7
What’s New
9700 Version 3.10 Service Pack 7
What’s New A new feature is defined as one that provides capabilities that were not
available in previous versions of the application.
New Features
Summarized
The table below summarizes the new features included in this version.
Module Feature CR ID
#Page
EMC Help/About Weights and Measures
available to clients N/A 45
Gift Cards New Auto Reversal Feature
available 25059 45
Netvupoint Mi Sales Net Vat and Discount
Report now available N/A 45
New time period sales report
broken down by RVC now
available
N/A 45
WEPOS Microsoft WEPOS (Windows
Embedded Point of Services) now
supported on WS/5
N/A 46
9700 Version 3.10 Service Pack 7
What’s New
MD0006-065
Revision C
November 18, 2008
Page 45 of 174
New Features
Detailed EMC
Help/About Weights and Measures available to clients
CR ID#: N/A
A new function key has been added. A function key type 11 number 320
weights and measures info can now be added to touchscreens to display
information regarding weights and measures.
Gift Cards
New Auto Reversal Feature available
CR ID#: 25059
If Auto-Reversal is configured and ACK is not received within
configured timeout, the Gift Card Service will automatically send a
reversal transaction to the gift card company.
Netvupoint
Mi Sales Net Vat and Discount Report now available
CR ID#: N/A
Family Group Menu Item Reports and Major Group Menu Item Reports
whose menu item sales are net of VAT and discounts are now available in
Netvupoint. Make sure posting option bit in System Parameters “Post
MI, Major/Family Group Sales Totals Net of VAT” is on.
Time period sales report broken down by Revenue Center
now available
CR ID#: N/A
There is now a Time Period Sales report in available in Dataviewer that
shows mi sales broken down by revenue centers, time/date ranges and
period intervals.
MD0003-132
Revision C
November 18, 2008
Page 46 of 174
9700 Version 3.10 Service Pack 7
What’s New
WEPOS
Microsoft WEPOS (Windows Embedded Point of Services)
now supported on WS/5
CR ID#: N/A
Microsoft WEPOS system is now supported on the WS/5.
9700 Version 3.10 Service Pack 7
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 47 of 174
What’s Enhanced An enhancement is defined as a change made to improve or extend the
functionality of the current application. To qualify as an enhancement,
the change must satisfy the following criteria:
The basic feature or functionality already exists in the previous
release of the software.
The change adds to or extends the current process. This differs from a
revision (i.e., a bug fix) which corrects a problem not caught in the
previous release of the software.
Enhancements
Summarized
The table below summarizes the enhancements included in this version.
Module Feature CR ID
#Page
Mobile
MICROS Change RVC now behaves the same
as regular workstations N/A 48
Ability to customize barcode length N/A 48
Netvupoint Journal log optimized N/A 48
Index Tuning for NVP
Transformation Service improved N/A 48
MD0003-132
Revision C
November 18, 2008
Page 48 of 174
9700 Version 3.10 Service Pack 7
What’s Enhanced
Enhancements
Detailed Mobile Micros
Change RVC now behaves the same as regular workstations
CR ID#: N/A
Previously, the MMH only had a function 381 and you had to be signed
in to have the ability to change RVC. Also when using this function the
MMH did not display a list of Revenue centers to select from. This
feature is now available for the Mobile Micros.
Ability to customize barcode length
CR ID#: N/A
Previously, it was not possible to set a data start and end range for bar
code UPC numbers on the Mobile Micros. A new tab has been added on
the MMH to accomplish this. This can be configured under Mobile
Micros setup barcode tab.
Netvupoint
Journal Log Optimized
CR ID#: N/A
Journal log has been optimized to improve query performance time.
Index tuning for NVP Transformation Service improved
CR ID#: N/A
Index tuning for NVP Transformation Service has been improved for
better performance.
9700 Version 3.10 Service Pack 7
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 49 of 174
What’s Revised A revision is defined as a correction made to any existing form, feature,
or function currently resident in the software. To qualify as a revision, the
change must satisfy the following criteria:
The basic form, feature, or functionality must be part of the previous
version of the software.
The change must replace the current item or remove it from the
application.
Additionally, all reported issues that are deemed to be BY DESIGN are
included in this section as well. These issues will contain the preface BY
DESIGN in front of the feature name.
Revisions
Summarized
The table below summarizes the revisions included in this version.
Module Feature CR ID Page
8700sql Export of time clock data now
returns data 24728 52
EMC Remote EMC installs properly on
2-node Oracle installation on
Windows Vista
N/A 52
Employees have been restricted
from promoting their own level N/A 52
Gift Cards Increased gift card numbers to
accept up to 25 digit card numbers 24971 52
Manager
Procedures Employees have been restricted
from promoting their own
employee class level
24952 53
MD0003-132
Revision C
November 18, 2008
Page 50 of 174
9700 Version 3.10 Service Pack 7
What’s Revised
Mobile
MICROS Bluetooth printer now cuts
between checks when multiple
checks are programmed to print
25117 53
Returns post to Room Charge
properly while signature capture is
enabled
25115 53
MMH now prints all order receipts
with the Chain/Fire Function 24259 53
When loading MMH client, CAL
no longer hangs at EXECNOWAIT
command
N/A 54
Netvupoint Employees can login to NVP
regardless of employee class
setting
24824 54
Grammatical error corrected in
NVP upgrade install screen N/A 54
Now able to run query on
adjustments in NVP without error 23811 54
Now able to view the Admin
Section of the portal page in 2-
node Oracle setup
N/A 54
Outstanding
Totals Add/Transfer function no longer
causes erroneous carried over/
outstanding totals on financial
reports
24320 55
Cancel of override check open on
system no longer causes erroneous
carried over/outstanding totals on
financial reports
24059 55
POSSRV POSRVC no longer failing during
large amounts of simultaneous
menu item updates
25129 55
Module Feature CR ID Page
9700 Version 3.10 Service Pack 7
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 51 of 174
SAR Sim script now fixed so that
remote printing has the ability to
print red/inverse or double-wide
21886 56
Manual employee entry restricted
at the workstation while option bit
“Mag card entry required for
employee id” is enabled
24324 56
It is now possible to enter a bank
amount at the SAR workstation
with option bit “Bank Entry
Required” enabled
20157 56
Condiments configured to print in
red now print in red even with mi
class option 13 “print price on
check” enabled
21115 56
Room Inquiry on SAR Client no
longer displays an error 25314 57
SAR Install on WS4LX Client no
longer displays error 25296 57
Touchscreen Menu items now print Chinese
translations on the touchscreen
buttons
25110 57
Module Feature CR ID Page
MD0003-132
Revision C
November 18, 2008
Page 52 of 174
9700 Version 3.10 Service Pack 7
What’s Revised
Revisions
Detailed 8700sql
Export of time clock data now returns data
CR ID#: 24728
Previously, 8700sql export of time clock detail returned no data. This has
been corrected.
EMC
Remote EMC installs properly on 2-node Oracle installation
on Windows Vista
CR ID#: N/A
Previously, the install would begin and then hang up indefinitely at the
point where it is “Installing the Oracle 10G OLEDB Client”. This has
been corrected.
Employees have been restricted from promoting their own
level
CR ID#: N/A
Previously, employees were able to sign into the employee file and
change to a higher level. This is no longer possible.
Gift Cards
Increased gift card numbers to accept up to 25 digit card
numbers
CR ID#: 24971
Previously, Winstation would not accept a gift card if the card number
was more than 20 digits. It is now setup to accept a gift card numbers up
to 25 digits.
9700 Version 3.10 Service Pack 7
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 53 of 174
Manager Procedures
Employees have been restricted from promoting their own
employee class level
CR ID#: 24952
Previously, employees were able to promote their employee class level
through manager procedures even though they did not have sufficient
privileges to do so. This has been restricted.
Mobile Micros
Bluetooth printer now cuts between checks when multiple
checks are programmed to print
CR ID#: 25117
Previously, if multiple checks were programmed to print the paper did
not cut between checks. This has been corrected. Printer now cuts after
every check.
Returns post to Room Charge properly while signature
capture is enabled
CR ID#: 25115
Previously, returns would double post to room charge and the check
would not close properly if signature capture was enabled. This has been
corrected.
MMH now prints all order receipts with the Chain/Fire
Function
CR ID#: 24259
Previously, if you added orders to checks that had been previously
chained and fired, only the first order would print to the kitchen. This has
been corrected.
MD0003-132
Revision C
November 18, 2008
Page 54 of 174
9700 Version 3.10 Service Pack 7
What’s Revised
When loading MMH client, CAL no longer hangs at
EXECNOWAIT command
CR ID#: N/A
Previously, when loading MMH client, CAL would hang at
EXECNOWAIT command and the install would not complete. This
behavior has been corrected,
Netvupoint
Employees can login to NVP regardless of employee class
setting
CR ID#: 24824
Previously employees were not able to login into Netvupoint if the
employee class was set to zero. This has been corrected.
Grammatical error corrected in NVP upgrade install screen
CR ID#: N/A
Previously, during the 3.2 NVP Service Pack upgrade, the screen read
“Install NVP”, since this is an upgrade it now reads “Update NVP”.
Now able to run query on adjustments in NVP without error
CR ID#: 23811
Previously, regardless of whether there are any returns done or not, under
the Adjustments link and the following “Adjustments Detail” the link
under “RETURNS” would return an error. This has been corrected.
Now able to view the Admin Section of the portal page in 2-
node Oracle setup
CR ID#: N/A
Previously, in a 2-node Oracle Setup, the admin section of the portal page
would not display. This has been corrected.
9700 Version 3.10 Service Pack 7
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 55 of 174
Outstanding Totals
Add/Transfer function no longer causes erroneous carried
over/outstanding totals on financial reports
CR ID#: 24320
Previously, using the Add/Transfer function could cause erroneous
carried over/outstanding totals. This has been corrected.
Cancel of override check open on system no longer causes
erroneous carried over/outstanding totals on financial
reports
CR ID#: 24059
Previously, if you were prompted to override an open check on the
system and canceled the prompt to perform the override (depending on
the timing) it could cause erroneous carried over/outstanding totals. This
has been corrected.
POSSRV
POSSRV no longer failing during large amounts of
simultaneous menu item updates
CR ID#: 25129
Previously, if you were prompted to override an open check on the
system and canceled the prompt to perform the override (depending on
the timing) it could cause erroneous carried over/outstanding totals. This
has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 56 of 174
9700 Version 3.10 Service Pack 7
What’s Revised
SAR
Sim script now fixed so that remote printing has the ability to
print red/inverse or double-wide
CR ID#: 21886
Previously, sim scripts did not print red/inverse or double-wide correctly.
This has been fixed.
Manual employee entry restricted at the workstation while
option bit “Mag card entry required for employee id” is
enabled
CR ID#: 24324
Previously, it was possible for employees to manually sign into the
workstation with option bit “Mag card entry required for employee id”
enabled. This has been corrected.
It is now possible to enter a bank amount at the SAR
workstation with option bit “Bank Entry Required” enabled
CR ID#: 20157
Previously, it was not possible to enter a bank amount on the SAR client
with option bit “Bank Entry Required” enabled. This has been corrected.
Condiments configured to print in red now print in red even
with mi class option 13 “print price on check” enabled
CR ID#: 21115
Previously, Condiments configured to print in red, did not print from the
SAR client with mi class option 13 on. This has been corrected.
9700 Version 3.10 Service Pack 7
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 57 of 174
Room Inquiry on SAR Client no longer displays an error
CR ID#: 25314
Previously, performing a room inquiry would display the error “Internal
Database Error No Template Specified”. This behavior has been
corrected.
SAR Install on WS4LX Client no longer displays error
CR ID#: 25296
Previously, when installing a SAR client on a WS4LX an error would
display “Fatal Error UWS Application Does Not Match Server”. This has
been corrected.
Touchscreen
Menu Items now Print Chinese Translations on the
Touchscreen Buttons
CR ID#: 25110
Previously, menu items w/Chinese translations only displayed in English
on the touchscreen. This has been corrected.
Important: Do not upgrade your system if there are any SAR Clients
offline that may have checks. Please be sure to have your SAR clients
online before upgrading. MICROS also recommends applying the
service pack after incrementing the business date (through Start of Day)
and batching/settling credit cards.
1. On the 9700 server, open the Enterprise Management Console
(EMC). Open the Control Panel module from the Menu Bar, and click
the “Down” radio button to bring down the MICROS 9700 System.
At the prompt, “Stop the 9700 System?”, click Yes.
2. From the Windows Desktop, select Start | Settings | Control Panel |
Administrative Tools | Services and stop the MICROS 9700 POS
Multiplexer. A prompt box will inform you that the MICROS 9700
POS service will also be stopped. Select Yes to stop these services.
MD0003-132
Revision C
November 18, 2008
Page 58 of 174
9700 Version 3.10 Service Pack 7
What’s Revised
3. Locate the patch and double-click 9700HMS310SP7.exe. (Note: The
patch should not be run from the \MICROS\LES\POS directory or
any of its subdirectories.) Follow the installation instructions.
4. When the installation is complete, reboot your system when
prompted.
5. When the system comes back up, use the Control Panel within the
EMC to start the 9700 POS System and 9700 POS Operations
modules.
9700 Version 3.10 Service Pack 6
What’s New
MD0006-065
Revision C
November 18, 2008
Page 59 of 174
9700 Version 3.10 Service Pack 6
What’s New A new feature is defined as one that provides capabilities that were not
available in previous versions of the application.
New Features
Summarized
The table below summarizes the new features included in this version.
Module Feature CR ID
#Page
Security PCI Compliance Installation
Changes
Security Overview
N/A 60
KDS KDS SOS Display now able to show
only tables that are currently open
and active
N/A 68
KDS Display now supported on the
WS4LX and the WS5 24405 68
OPS Menu Item name changes 23979 69
SIM CHKDATA variable has been
enhanced to handle Unicode 23217 69
Tax More than one inclusive tax allowed
per tax class 23964 69
VAT taxes now print separately at
the bottom of the check 23964 70
Workstation New hardware supported N/A 70
MD0003-132
Revision C
November 18, 2008
Page 60 of 174
9700 Version 3.10 Service Pack 6
What’s New
New Features
Detailed Security
PCI Compliance Installation Changes
Changes have been made to the 9700 v 3.10 SP6 installation process to
meet the Payment Card Industry Data Security Standard (PCI DSS)
requirements. For more information on PCI DSS, please see the
“Security Announcement” section.
Previous versions of 9700 3.x installed with four default accounts:
“9700cfg,” “csremote,” “micros,” and “m9700.” MICROS Systems, Inc.
previously advised that these defaults accounts be deleted, renamed, or
disabled. To prevent compromised security and maintain PCI
compliancy, 9700 v. 3.10 SP6 has modified or removed these default
accounts. For more information, please see the “Secure Default Account
Handling” section.
To meet a PCI compliance requirement, domain-level security or
Windows® Workgroups must now be enabled when both the Remote
Management Console (RMC) remote user account is active and credit
card transactions are processed through the 9700 system. Domain-level
security must be enabled when the server is on a domain. Windows®
Workgroups provides security for servers not on a domain.
The installation process now recognizes if the server is on the domain or
not on the domain. When the server is on the domain, domain-level
security is automatically installed by the 9700 v. 3.10 SP6 installation
process. Disabling domain-level security will compromise PCI
compliancy. If domain-level security is disabled when the server is on the
domain, the CreateUser.exe application must be used to maintain PCI
compliancy. For more information on Windows® Workgroups and the
CreateUser.exe application, see the “When the Server is Not on the
Domain: Configuring Remote RMC in a Windows® Workgroup
Environment” section on the next page.
9700 Version 3.10 Service Pack 6
What’s New
MD0006-065
Revision C
November 18, 2008
Page 61 of 174
When the Server is Not on the Domain: Configuring Remote RMC in a
Windows® Workgroup Environment
Due to a new PCI security requirement, the 9700 v. 3.10 SP6 installation
now asks if the site processes credit card transactions through the system,
as shown below
If credit cards are processed, the 9700 v. 3.10 SP6 installation now asks if
the site will use the remote RMC, as shown below.
If the site is using remote RMC, credit cards are processed through the
9700 system, and the server is not on the domain, the following prompt
displays.
After clicking “OK” to close the prompt above, follow the procedures on
the next page to maintain Payment Card Industry (PCI) compliance in a
Windows® Workgroup environment when both credit cards and Remote
RMC are used. Complete these instructions after the 9700 3.1 SP6 update
is finished and the server has been rebooted.
MD0003-132
Revision C
November 18, 2008
Page 62 of 174
9700 Version 3.10 Service Pack 6
What’s New
1. From the Windows® Start menu on the 9700 server, select All
Programs | MICROS Applications | CreateUser.exe.
2. When prompted, enter a unique user name and a strong password
consisting of at least eight alphanumeric characters. Select “Create”.
Do not use default usernames or passwords.
3. Select “OK” after the 'User successfully added' message, seen below,
is displayed.
4. Select “Close” within the CreateUser applet.
5. After Remote RMC is installed on the client workstation and updated
to the match the server version, from the Windows® Start menu
select All Programs | MICROS Applications | CreateUser.exe.
6. When prompted, enter the identical username and password
previously used on the server and then select “Create”.
9700 Version 3.10 Service Pack 6
What’s New
MD0006-065
Revision C
November 18, 2008
Page 63 of 174
7. Select “OK” after the 'User successfully added' message, seen below,
is displayed.
8. Select “Close” within the CreateUser applet. You should now be able
to run Remote RMC on the client workstation.
9. Repeat steps 6-9 on each Remote RMC workstation. Be certain to use
the same username and password previously used on the server.
MICROS Systems, Inc. mandates that the Remote RMC password on the
server and all clients be changed periodically, at least every 90 days,
using the CreateUser applet. After creating a new password, be certain to
use the same username and password on the server and on all the client
workstations.
Security Announcement
Due to new, more stringent Payment Card Industry Data Security
Standard (PCI DSS) requirements, 9700 v. 3.10 SP6 encryption key
rotation handling procedures, default account handling, and security-
related documentation has changed.
About PCI Compliance
PCI compliance is required of all merchants and service providers that
store, process, or transmit cardholder data. The program applies to all
payment channels, including retail (brick-and-mortar), mail/telephone
order, and e-commerce.
When customers offer their bankcard at the point of sale, over the
Internet, on the phone, or through the mail, they want assurance that their
account information is safe. That's why the PCI Data Security Standard
was established. The program is intended to protect cardholder data-
wherever it resides- ensuring that members, merchants, and service
providers maintain the highest information security standard.
MD0003-132
Revision C
November 18, 2008
Page 64 of 174
9700 Version 3.10 Service Pack 6
What’s New
To achieve compliance with PCI, merchants and service providers must
adhere to the PCI Data Security Standard, which offers a single approach
to safeguarding sensitive data for all card brands. This Standard is a result
of collaboration among the credit card industry and is designed to create
common industry security requirements, incorporating the PCI
requirements. Using the PCI Data Security Standard as its framework,
PCI provides the tools and measurements needed to protect against
cardholder data exposure and compromise across the entire payment
industry.
For more detailed information concerning PCI compliance, please refer
to the PCI Security Standards Council website, https://
www.pcisecuritystandards.org/.
Key Management Utility Security Enhancements
Previously, the 9700 3.x system stored the encryption keys used to
encrypt and decrypt secure data, such as credit card numbers, in the
database.
9700 Version 3.10 Service Pack 6
What’s New
MD0006-065
Revision C
November 18, 2008
Page 65 of 174
Now due to a new PCI DSS requirement that mandates the secure
deletion of unused encryption keys, 9700 v. 3.10 SP6 uses a new
encryption scheme that avoids using secondary encryption keys. The
secure deletion of the old encrypted passphrase file is accomplished
using the secure delete application SDelete.
For more information and instructions on how to use the Key
Management Utility, see the MICROS 9700 Encryption Key
Management Utility document.
Warning: After a key rotation (the initial key rotation and all
subsequent rotations) is performed by the Key Management
Utility, the database and 9700 application becomes
synchronized with new encryption key data.
Because of this reason, users should not swap databases
(restoring/replacing the existing database with a different
one) until they are absolutely sure that the new database is
also in sync with the 9700 application.Generally speaking,
there is no way to determine whether an offline database that
is about to be restored by the user is in sync with 9700
application.
Therefore, usually the only safe scenario to restore/replace a
database is to restore/replace the database with a good
database backup that must have been taken prior to
performing the new key rotation. The database can only be
restored/ replaced if no key rotation has occurred since
uploading the existing database or since the backup database
was taken.
Warning: If the passphrase is lost, the encrypted data in the
database is unrecoverable. There are no backdoors!
MD0003-132
Revision C
November 18, 2008
Page 66 of 174
9700 Version 3.10 Service Pack 6
What’s New
Secure Default Account Handling
This section contains detailed information on secure default account
handling procedures. These procedures must be followed to prevent
compromised security and maintain Payment Card Industry (PCI)
compliance.
Previous versions of 9700 3.x installed with four default accounts:
“9700cfg,” “csremote,” “micros,” and “m9700.” MICROS Systems, Inc.
previously advised that these defaults accounts be deleted, renamed, or
disabled. To prevent compromised security and maintain PCI
compliancy, 9700 v. 3.10 SP6 has modified or removed these default
accounts.
The “micros” and “csremote” legacy accounts will no longer be installed.
These accounts have been removed from the installation process as they
are not used and, when not securely deleted, can compromise PCI
compliancy. When upgrading to 9700 v. 3.10 SP6 from a previous
version, these accounts will be disabled after the upgrade process
completes.
The legacy “m9700” and “9700cfg” accounts will be disabled after the
9700 v. 3.10 SP6 installation/ upgrade process completes.
For more information on secure default account handling, see the 9700
Secure Default Account Handling document.
Important Security Warning: The use of default accounts is
not PCI compliant. Therefore, 9700 3.10 SP6 eliminates the
option to operate in a non-compliant fashion by
automatically deleting or disabling the existing default
accounts via the installation / upgrade process.
Disabling or deleting the existing default accounts could
potentially disable functionality in the system where these
accounts were used. However, these default accounts must be
securely disabled or deleted to operate in a PCI compliant
manner.
9700 Version 3.10 Service Pack 6
What’s New
MD0006-065
Revision C
November 18, 2008
Page 67 of 174
Documentation Resources
The following documents have been updated with information and
procedures needed to achieve PCI compliance and must be consulted
for security purposes prior to 9700 v. 3.10 SP6 installation. These
documents are available on the 9700 Product Page of the MICROS
website.
“9700 PA-DSS Compliance v. 3.10: This document is a quick
reference guide that provides information concerning MICROS'
adherence to the PCI Data Security Standard and Payment
Application Data Security Standard (PA-DSS) compliance.
“9700 Secure Default Account Handling: This document contains
detailed information on 9700 v. 3x secure default account handling
procedures. These procedures must be followed to prevent
compromised security and maintain PCI compliancy.
“9700 Security Guide: This document describes 9700's security
design, features that monitor employees' actions taken on the system,
and features that restrict employee access to the database, reports, and
operational procedures.
“9700 Upgrade Best Practices: This document is intended to convey
best practice information when upgrading the 9700 HMS application
from a non-PCI compliant version (version 2.x) to a PCI compliant
version (versions 3.x and greater).
“MICROS 9700 Encryption Key Management Utility: This
document is a quick reference guide that provides information
concerning the 9700 Encryption Key Management Utility, which
allows the user to set the encryption passphrase for the 9700 system.
MICROS Secure Wipe Tool: This document provides instructions on
how to download and use the secure wipe tool Eraser. The secure
deletion of data is necessary when upgrading a non-PCI compliant
version of a MICROS software application or when customer data
has been collected for troubleshooting purposes and is no longer
needed.
MD0003-132
Revision C
November 18, 2008
Page 68 of 174
9700 Version 3.10 Service Pack 6
What’s New
Wireless Networking Best Practices: This document explains the
steps necessary to connect a wireless workstation for PCI
compliance.
KDS
KDS SOS Display now able to show only tables that are
currently open and active
CR ID#: N/A
Previously, the Speed of Service KDS Display would show all tables
programmed into the database. KDS SOS Display now has the capability
to display only tables currently open and active in the location. This new
feature can be enabled by going into EMC | System Hardware | Device
Table. The option bit “Only Active Tables” has been added to the SOS
Display Options on the General tab of KDS Display device.
KDS Display now supported on the WS4LX and the WS5
CR ID#: 24405
KDS Display is now supported on the WS4LX and WS5 hardware
platforms.
9700 Version 3.10 Service Pack 6
What’s New
MD0006-065
Revision C
November 18, 2008
Page 69 of 174
Ops
Menu Item Name Changes
CR ID#: 23979
Name1 and Name2 of a menu item are able to be displayed concurrently
in check detail and on the touchscreen button. This feature is available
for WinStation and SAR Clients only. DOS Clients and Mobile MICROS
Handhelds do not support this feature.
SIM
CHKDATA variable has been enhanced to handle Unicode
CR ID#: 23217
Check detail can be sent to PMS when print mode is double byte.
CHKDATA variable has been enhanced to handle Unicode.
Taxes
More than one inclusive tax allowed per tax class
CR ID#: 23964
The 9700 system used to restrict tax configurations to one U.S. inclusive
tax rate per tax class. The restriction has been lifted and more than one
inclusive tax is now allowed per tax class.
Note In order to download to the workstation, the size of the detail
area has been expanded to include the name. This change
requires that the workstation must be upgraded to 3.1 SP 6 if
their 9700 system is upgraded to 3.1 SP 6. If using 32 bit
clients, client applications must be removed and then re-
installed.
MD0003-132
Revision C
November 18, 2008
Page 70 of 174
9700 Version 3.10 Service Pack 6
What’s New
VAT Taxes now print separately at the bottom of a check
CR ID#: 23964
With a “VAT” configuration, it was possible to print VAT totals amounts
on the bottom of a guest check by enabling the “Print VAT Line for Rate”
options within RVC Parameters configuration. With an “Add on” tax
configuration, it is also now possible to print the tax amounts at the
bottom of a guest check if the “Print VAT Line for Rate X” options are
enabled. The options have been renamed to “Print Tax Line for Rate X”
Workstation 5
New Workstation Hardware
CR ID#: N/A
New workstation hardware now supported.
9700 Version 3.10 Service Pack 6
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 71 of 174
What’s Enhanced There are no enhancements in this release.
What’s Revised A revision is defined as a correction made to any existing form, feature,
or function currently resident in the software. To qualify as a revision, the
change must satisfy the following criteria:
The basic form, feature, or functionality must be part of the previous
version of the software.
The change must replace the current item or remove it from the
application.
Additionally, all reported issues that are deemed to be BY DESIGN are
included in this section as well. These issues will contain the preface BY
DESIGN in front of the feature name.
Revisions
Summarized
The table below summarizes the revisions included in this version.
Module Feature CR ID Page
8700sql MENU_ITEM_MASTER column
ReportGroup no longer defaults to
1 when inserts are performed using
8700sql if column is not specified
23917 74
Using TOTALS_PERIOD greater
than 39 causes no longer displays
error
N/A 74
Importing the employee definition
file no longer blanks out the users
passwords
23907 74
Audit Trail Audit trail report no longer
crashing N/A 74
MD0003-132
Revision C
November 18, 2008
Page 72 of 174
9700 Version 3.10 Service Pack 6
What’s Revised
CAEDC Credit Card Batch Creator creates
batch with an appropriate file name 24377 75
VisaD driver no longer
intermittently batches twice when
the connection is lost on the first
attempt
21550 75
VisaTCP driver no longer
intermittently batches twice when
the connection is lost on the first
attempt
21904 75
Discounts Taxes are now discounted properly 24281 75
DOS Client DOS Client no longer gives “Scale
UWS Error” when using the
manual weight entry function key
24125 76
EMC Improved security transmitting
passwords for Remote EMC N/A 76
Mobile
MICROS Credit card numbers are now
masked properly when a second
authorization is performed within
the same transaction
24505 76
Track 2 data is now read by the
Symbol 8846 MAG Card Reader
when Track 1 data is not present
23884 77
MSSQL Additional indexes added to
improve performance N/A 77
NetVupoint Watchdog Service stabilized N/A 77
Definitions distributed properly 23927 77
POSAPI Sales totals post to transaction
operator 24707 78
Module Feature CR ID Page
9700 Version 3.10 Service Pack 6
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 73 of 174
Report Writer Credit Card Batch Report masking
all credit card numbers 24698 78
Guest count is no longer overstated
on the RVC Financial report 24329 78
RMC Improved security transmitting
passwords for Remote RMC N/A 79
RMC log file size now manageable 23939 79
SAR Negative symbol now appears after
the amount on the same line when
performing a transaction void in
Chinese print mode
24555 79
Gift cards transaction no longer
generates “Index outside the
bounds of the array” error
24182 79
Manual Weight function now
works properly 24071 80
Print format for closed check line
is correct in Chinese print mode 24554 80
Splitting a check on a SAR Client
no longer returns an error 24550 80
TMS Hitting the Cancel key on a check
that has already been service
totaled no longer cancels the check
in Guest Connection
24191 80
WinStation Error no longer received when
attempting to install a WinStation
client
24491 81
WS4 LX Check detail screen display has
been re-sized 24337 81
Module Feature CR ID Page
MD0003-132
Revision C
November 18, 2008
Page 74 of 174
9700 Version 3.10 Service Pack 6
What’s Revised
Revisions
Detailed 8700sql
MENU_ITEM_MASTER column ReportGroup no longer
defaults to 1 when inserts are performed using 8700sql if
column is not specified
CR ID#: 23917
When inserting menu items using 8700SQL, the report group was set to 0
(EMC) or NULL (MSSQL/Oracle). This caused issues with sites using
the Stratten Warren interface to insert menu items. This behavior has
been corrected.
Using TOTALS_PERIOD greater than 39 causes no longer
displays error
CR ID#: N/A
Using a TOTALS_PERIOD greater than 39 used to give errors. This
behavior has been corrected.
Importing the employee definition file no longer blanks out
the users passwords
CR ID#: 23907
When using 8700SQL to export and then import employee definitions,
employee passwords would be erased in the process. This behavior has
been corrected.
Audit Trail
Audit trail no longer crashing
CR ID#: N/A
Previously, Audit Trail would exit with an exception error when there
was over a million records in the table. This behavior has been corrected.
9700 Version 3.10 Service Pack 6
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 75 of 174
CAEDC
Credit Card Batch Creator creates batch with an appropriate
file name
CR ID#: 24377
Previously, during credit card batch creation, an incorrect filename was
intermittently generated with a .s extension. This behavior has been
corrected.
VisaD driver no longer intermittently batches twice when the
connection is lost on the first attempt
CR ID#: 21550
Previously, the interruption of the batch settlement process could cause
double posting of records when the partially settled batch was sent again.
This behavior has been corrected.
VisaTCP driver no longer intermittently batches twice when
the connection is lost on the first attempt
CR ID#: 21904
Previously, the interruption of the batch settlement process could cause
double posting of records when the partially settled batch was sent again.
This behavior has been corrected.
Discounts
Taxes are now discounted properly
CR ID#: 24281
Previously, taxes were not reduced when a dollar Discount was applied.
This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 76 of 174
9700 Version 3.10 Service Pack 6
What’s Revised
DOS Client
DOS Client no longer gives “Scale UWS Error” when using
the manual weight entry function key
CR ID#: 24125
Previously, when using the manual weight entry function key (11:637) on
a DOS Client, an error was received “Scale UWS Error” when the scale
Interface option bit was disabled in the device table. This has been
corrected.
EMC
Improved security transmitting passwords in Remote EMC
CR ID#: N/A
There have been measures taken to improve the secure transmission of
passwords for Remote EMC.
Mobile Micros
Credit card numbers are now masked properly when a
second authorization is performed within the same
transaction
CR ID#: 24505
Previously, the full credit card number was shown on the credit card
selection screen when a second authorization was performed within the
same transaction on Mobile MICROS Handheld. This behavior has been
corrected.
9700 Version 3.10 Service Pack 6
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 77 of 174
Track 2 data is now read by the Symbol 8846 MAG Card
Reader when Track 1 data is not present
CR ID#: 23884
Previously, Track 2 data was not being read by the Symbol 8846 MAG
Card Reader when Track 1 data was not present as well. This behavior
has been corrected.
MSSQL
Additional indexes have been added to improve performance
CR ID#: N/A
Additional indexes have been added to improve performance.
NetVupoint
Watchdog Service stabilized
CR ID#: N/A
Previously, if the watchdog service happened to shut down NTS within a
few seconds of the time the Nightly Jobs ran, they would fail to run. This
behavior has been corrected.
Definitions distributed properly
CR ID#: 23927
Previously, a new install or upgrade of the 9700 database would cause
NTS to not send the definitions over to the LocationActivityDB for
NetVupoint. This behavior has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 78 of 174
9700 Version 3.10 Service Pack 6
What’s Revised
POSAPI
Sales totals post to transaction operator
CR ID#: 24707
Previously, the paid total was not getting posted to the transaction
operator even though both option bits in RVC Parameters are checked to
post sales and tenders to the transaction operator. This behavior has been
corrected.
Report Writer
Credit Card Batch Report masking all credit card numbers
CR ID#: 24698
Previously, the Credit Card Batch report was not masking credit card
numbers when an Employee Class with Supervisory Privileges selected
bit number 59. This behavior has been corrected and credit card numbers
will always mask.
Guest count is no longer overstated on the RVC Financial
report
CR ID#: 24329
Previously, the Guest Count was overstated on the RVC Financial Report
when a check was added with the option bit “Add to Guest Count”
enabled in Menu Item class. This behavior has been corrected.
9700 Version 3.10 Service Pack 6
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 79 of 174
RMC
Improved security transmitting passwords for Remote RMC
CR ID#: N/A
There have been measures taken to improve the secure transmission of
passwords for Remote RMC.
RMC log file size now manageable
CR ID#: 32929
Previously, the RMC log would grow at an unreasonable rate and fill up
the hard drive even with verbosity turned down. This behavior has been
corrected.
SAR
Negative symbol now appears after the amount on the same
line when performing a transaction void in Chinese print
mode
CR ID#: 24555
Previously, the negative symbol format was incorrect on the payment line
and was pushed down to the next line when performing a transaction void
in Chinese print mode. This behavior has been corrected.
Gift card transactions no longer generate “Index outside the
bounds of the array” error
CR ID#: 24182
Previously, gift card transactions generated an error “Index was outside
the bounds of the array”. This behavior has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 80 of 174
9700 Version 3.10 Service Pack 6
What’s Revised
Manual Weight function now works properly
CR ID#: 24071
Previously when using the manual weight key (11:637) on a SAR Client
an error message was received: “Scale not configured at UWS”. This has
been corrected.
Print format for closed check line is correct in Chinese print
mode
CR ID#: 24554
Previously when printing in Chinese mode, the closed check line printed
incorrectly and was wrapped over to the next line. This behavior has been
corrected.
Splitting a check on a SAR Client no longer returns an error
CR ID#: 24550
Previously, when splitting a check on a SAR Client, an error was
received: 'Print format incompatible with printer. Check configuration'.
This behavior has been corrected.
TMS
Hitting the Cancel key on a check that has already been
service totaled no longer cancels the check in Guest
Connection
CR ID#: 24191
Previously when selecting the Cancel key on a service totaled check, a
canceled message was sent to Guest Connection and the table was closed
and cleared in GC even though the table was still open on 9700. This
behavior has been corrected.
9700 Version 3.10 Service Pack 6
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 81 of 174
WinStation
Error no longer received when attempting to install a
WinStation client
CR ID#: 24491
Previously, when installing WinStation an error was received: 'Admin
Check: A local user account was detected. You must use a domain admin
account to install 9700 WinStation client'. The error was received when
installing either Administrator or WinStation mode. This behavior has
been corrected.
WS4LX
Check detail screen display has been re-sized
CR ID#: 24337
Previously, the check detail section of the screen on the WS4LX would
cut off the seat numbers so they could not be seen. This behavior has
been corrected.
MD0003-132
Revision C
November 18, 2008
Page 82 of 174
9700 Version 3.10 Service Pack 5
What’s New
9700 Version 3.10 Service Pack 5
What’s New There are no new features in this release.
What’s Enhanced There are no enhancements in this release.
What’s Revised A revision is defined as a correction made to any existing form, feature,
or function currently resident in the software. To qualify as a revision, the
change must satisfy the following criteria:
The basic form, feature, or functionality must be part of the previous
version of the software.
The change must replace the current item or remove it from the
application.
Additionally, all reported issues that are deemed to be BY DESIGN are
included in this section as well. These issues will contain the preface BY
DESIGN in front of the feature name.
Revisions
Summarized
The table below summarizes the revisions included in this version.
Module Feature CR ID Page
DOS Client 2 line pole display now displays
properly 24166 85
9700 Version 3.10 Service Pack 5
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 83 of 174
EMC EMC does not crash when
inserting a range of menu item
definitions
24028 85
Employees must have proper
privileges for class changes 24571 85
Non-privileged employee can no
longer use F3 F4 to alter employee
class options
23406 85
RVC Parameter options for multi-
page format checks no longer
causes UWS Reports to print in
multiple pages
24360 86
KWS KWS does not beep while ringing
an order 24499 86
Ops Ops lock-ups no longer occur
when pressing save, exit, or cancel
during credit card authorizations.
24419 86
POS87SVC Handling of clearing cache has
been improved N/A 87
POSSRV C++ error messages no longer
display N/A 87
RMC Logging into Remote RMC as a
user with an expired password now
prompts user to update the
password by logging into EMC
20574 87
The check count in the order type
summary of the System Financial
report matches the check count of
the Closed Check report
23657 88
Module Feature CR ID Page
MD0003-132
Revision C
November 18, 2008
Page 84 of 174
9700 Version 3.10 Service Pack 5
What’s Revised
SAR The percent symbol displays
properly on the screen when a
percent discount is applied
24533 88
SAR Ops no longer exits if
POSSRV is stopped or re-started in
the middle of a transaction
24266 88
TMS Disabled message no longer
displayed after using the
transaction cancel function on
SAR clients
23976 89
SCC SCC no longer exits intermittently 24601 89
SIM No longer prompted to send
message again after using a SIM
with 'exitcancel' or 'exitwitherror'
commands
24537 89
SVC Gift cards with numbers longer
than 19 digits now accepted 24515 90
Redeem chit displays correct
redeem amount 24316 90
Transaction
Services Credit Card batch settlement
successful for checks created by
the NextStep kiosk application
24585 90
POSAPI credit card numbers now
masked 24602 90
VISA VISA and CAPN requirements
added N/A 91
WinStation Slip printer now prints without
error on WinStation client 24103 91
WS4 LX COM5 now available for WS4 LX
client 24327 91
Module Feature CR ID Page
9700 Version 3.10 Service Pack 5
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 85 of 174
Revisions
Detailed DOS Client
2 line pole display now displays properly
CR ID#: 24166
Previously, when the 2 line pole display was configured and output was
sent to the display, the DOS workstation would beep with an error. This
behavior has been corrected.
EMC
EMC does not crash when inserting a range of menu item
definitions
CR ID#: 24028
Previously, EMC would crash when inserting a range of menu item
definitions. This behavior has been corrected.
Employees must have proper privileges for class changes
CR ID#: 24571
Previously, EMC allowed employees without the correct privileges to
change their own employee class to one with higher privileges. This
behavior has been corrected.
Non-privileged employees can not use F3 F4 to alter
employee class options
CR ID#: 23406
Previously, EMC allowed user to copy paste privileges in table view
using F3 and F4 when they didn’t have the correct level of privileges.
MD0003-132
Revision C
November 18, 2008
Page 86 of 174
9700 Version 3.10 Service Pack 5
What’s Revised
RVC Parameter options for multi-page format checks no
longer causes UWS report to print in multi-page format
CR ID#: 24360
Previously, when enabling the RVC Parameter format options to specify
multi-page guest check page length, it also resulted in UWS reports to be
printed in multi-page format as well. This behavior has been corrected.
KWS
Keyboard workstation does not beep while ringing in an
order
CR ID#: 24499
Previously, the KWS would beep 3 times with each touch of the
keyboard. This has been corrected.
Ops
Ops lock-ups no longer occur when pressing save, exit, or
cancel during credit card authorizations.
CR ID#: 24419
Previously, when the user tried to cancel out of the screen after hitting the
credit card authorization key, it would result in a locked workstation that
could only resolved by either a power cycle or a reload. This behavior
has been corrected.
9700 Version 3.10 Service Pack 5
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 87 of 174
POS87SVC
Handling of clearing cache has been improved
CR ID#: N/A
The handling of clearing cache has been improved for pos87svc.
POSSRV
C++ error messages no longer display
CR ID#: N/A
Previously C++ errors would display when POSSRV crashed. This
behavior has been corrected.
RMC
Logging into Remote RMC as a user with an expired
password now prompts user to update the password by
logging into EMC
CR ID#: 20574
Previously, when logging into Remote RMC as a user with an expired
password the user would be prompted to change their password. Once
selecting Yes, RMC would close without providing a password window.
This behavior has been changed to now prompt the user to change their
password in EMC.
MD0003-132
Revision C
November 18, 2008
Page 88 of 174
9700 Version 3.10 Service Pack 5
What’s Revised
The check count in the order type summary of the System
Financial Report matches the check count from the Closed
Check Report
CR ID#: 23657
Previously the check count in the order type summary of the System
Financial report did not match the actual check count from the Closed
Check report or the checks begun/paid section from the System Financial
report. This behavior has been corrected.
SAR
The percent symbol displays properly on the screen when a
percent discount has been applied
CR ID#: 24533
Previously, when applying a percent discount to a check on a SAR client,
the percent symbol (%) would display incorrectly on the screen. This
behavior has been corrected.
SAR Ops no longer exits if POSSRV is stopped or restarted in
the middle of a transaction
CR ID#: 24266
Previously, if POSSRV was stopped or restarted while the SAR client
was in the middle of a transaction, and an attempt is made to tender the
check, then the SAR client would prompt “Unable to send transaction to
host PC transaction cancelled” then SAR Ops will exit. This behavior has
been corrected.
9700 Version 3.10 Service Pack 5
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 89 of 174
TMS Disabled message no longer displayed after using the
transaction cancel function on SAR clients
CR ID#: 23976
Previously, the SAR client would display a TMS Disabled error message
even though the TMS interface was properly disabled in EMC. This
behavior has been corrected.
SCC
SCC no longer exits intermittently
CR ID#: 24601
Previously, SCC would exit intermittently at some sites. This behavior
has been corrected
SIM
No longer prompted to send message again after using a SIM
with ‘exitcancel’ or ‘exitwitherror’ commands
CR ID#: 24537
Previously the SIM would incorrectly prompt to “Send Message Again”.
This has been corrected.
Note If the option bit ‘TMS is enabled’ is checked within EMC, and
TMS is not being used by the site, the ‘TMS disabled’
message will appear after tendering, service totaling, or
cancelling a transaction. This is by design.
MD0003-132
Revision C
November 18, 2008
Page 90 of 174
9700 Version 3.10 Service Pack 5
What’s Revised
Stored Value Card
Gift cards with numbers longer than 19 digits are now
accepted
CR ID#: 24515
Previously the redeem chit displayed incorrect redeem amount when a
gift card was applied with a balance insufficient to pay for the total due
on the check. This behavior has been corrected.
Redeem chit displays correct redeem amount
CR ID#: 24316
Previously the redeem chit displayed incorrect redeem amount when a
gift card was applied with a balance insufficient to pay for the total due
on the check. This behavior has been corrected.
Transaction Services
Credit Card batch settlement successful for checks created by
the NextStep kiosk application
CR ID#: 24585
Previously, credit card batch settlement would fail when there were
checks in the batch that were created by the NextStep kiosk application.
This behavior has been corrected.
POSAPI credit card numbers now masked
CR ID#: 24602
Previously POSAPI credit card numbers were not masked. This has been
corrected.
9700 Version 3.10 Service Pack 5
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 91 of 174
Visa
Visa and CAPN Requirements added
CR ID#: N/A
This is a change in response to a VISA and CAPN Requirement for
information that is sent to and received from the credit card host during
authorization and settlement. American Express now accepts transaction
totals under $1.00
WinStation
Slip printer now prints without error on WinStation client
CR ID#: 24103
Previously, the WinStation client would display an internal print session
error after printing multiple checks from a TM-U295 Slip Printer. This
behavior has been corrected.
WS4 LX
COM5 now available for WS4 LX client
CR ID#: 24327
Previously, COM5 was not available for WS4 LX client in the configuration
utility. This behavior has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 92 of 174
9700 Version 3.10 Service Pack 4
What’s New
9700 Version 3.10 Service Pack 4
What’s New A new feature is defined as one that provides capabilities that were not
available in previous versions of the application.
New Features
Summarized
The table below summarizes the new features included in this version.
New Features
Detailed SAR
VSS Functionality now supported on SAR Clients
CR ID#18536
VSS (Video Security System) functionality is now supported on SAR
clients through the 9700 Server interface. SAR client activities can now
be monitored through the VSS system.
Module Feature CR ID
#Page
SAR VSS functionality now supported on
SAR clients 18536 92
9700 Version 3.10 Service Pack 4
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 93 of 174
What’s Enhanced There are no enhancements in this release.
What’s Revised A revision is defined as a correction made to any existing form, feature,
or function currently resident in the software. To qualify as a revision, the
change must satisfy the following criteria:
The basic form, feature, or functionality must be part of the previous
version of the software.
The change must replace the current item or remove it from the
application.
Additionally, all reported issues that are deemed to be BY DESIGN are
included in this section as well. These issues will contain the preface BY
DESIGN in front of the feature name.
Revisions
Summarized
The table below summarizes the revisions included in this version.
Module Feature CR ID Page
8700sql Totals in 8700sql match Cashier
report totals 24052 96
Shift Period records are deleted
when employee/cashier records are
deleted
24184 96
Cascading delete of menu item
master records N/A 96
Performance improvement in high
volume sql exports 24279 96
Credit Cards Credit card temp file created
during settlement is now deleted
automatically when settlement
completes
N/A 97
MD0003-132
Revision C
November 18, 2008
Page 94 of 174
9700 Version 3.10 Service Pack 4
What’s Revised
Database Optimization of indexes improves
performance of cp8700 24280 97
Indexes have been added to Oracle
database to improve performance N/A 97
DOS Client Proper display using 2 line pole
display 24166 97
Install Appropriate version of
HHTSuitesSIM.dll file for Mobile
MICROS
24175 98
KWS4 Display function using SIM script
works properly on KWS4 N/A 98
Mobile
MICROS Display function using SIM script
works properly on KWS4 N/A 98
Ops Check amount displays correctly
with 'Print simplified Alt Summary
Totals' and 'Enable Euro Dollar
System' option bits selected
23365 99
Connection leaks on database
platforms have been fixed 23063 99
Ability to limit the number of
checks an employee can print
before authorization is needed
24145 99
RMC Income Audit report generation
performance 22286 99
Module Feature CR ID Page
9700 Version 3.10 Service Pack 4
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 95 of 174
SAR Currency displays on check with
System Parameters option 'Enable
Euro Dollar System' option
selected
23363 100
Guest check printing using RVC
Parameters option bit for minimum
lines per page
24022 100
Date/Time display on remote order
device using Chinesehhttext.trn 24023 100
Multi Language dopplebon
printing shows double byte
characters in red when voiding
24026 100
Multi Language dopplebon chit
printing 24027 101
Cancel Transaction function and
TMS disabled message 23976 101
Stored Value
Card Mobile MICROS HHT reading
track 2 data on gift cards 23901 101
Stored Value Card messages sent
from SAR clients 24100 101
Module Feature CR ID Page
MD0003-132
Revision C
November 18, 2008
Page 96 of 174
9700 Version 3.10 Service Pack 4
What’s Revised
Revisions
Detailed 8700sql
Totals in 8700sql match cashier report totals
CR ID#: 24052
Previously, when retrieving totals in 8700sql, totals would show for an
entire shift instead of using period instance per cashier. This would cause
a discrepancy between 8700sql and Cashier report totals. This behavior
has been corrected.
Shift period records deleted when employee/cashier records
are deleted
CR ID#: 24184
Shift period records that are related to an employee/cashier are now
deleted when the employee/cashier are deleted from the database.
Cascading delete of menu item master records
CR ID#: N/A
Previously, when deleting menu item master records, the menu item
definitions and prices for that master record would remain. This has been
fixed. Now, when a menu item master is deleted, the definition and price
are deleted as well.
Performance improvement in high volume sql exports
CR ID#: 24279
Changes have been made to improve performance in high volume sql
exports.
9700 Version 3.10 Service Pack 4
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 97 of 174
Credit Cards
The Credit card temp file created during settlement is now
deleted automatically when settlement completes
CR ID#: N/A
Previously, when a credit card batch was settled, a temp file was created
and remained in the \ETC directory after settlement. This temp file is
now automatically deleted when settlement completes.
Database
Optimization of indexes improves performance of cp8700
CR ID#: 24280
Through the optimization of indexes, performance has been improved for
cp8700 printing.
Indexes have been added to the Oracle database to improve
performance
CR ID#: N/A
Additional indexes have been added to the Oracle database to improve
performance.
DOS client
Proper display using 2 line pole display
CR ID#: 24166
Previously, when a display was configured and output was sent to the
display, the DOS workstation would beep with an error. This issue has
been corrected. The display now shows properly.
MD0003-132
Revision C
November 18, 2008
Page 98 of 174
9700 Version 3.10 Service Pack 4
What’s Revised
Install
Appropriate version of HHTSuitesSIM.dll file for Mobile
MICROS
CR ID#: 24175
The previous version of the HHTSuitesSIM.dll file for mobile MICROS
did not handle multiple owners correctly. This has been corrected. The
version included in this Service Pack will resolve the issue.
KWS4
Display function using SIM script works properly on KWS4
CR ID#: N/A
Previously, when a display function was called through a SIM script
without a specific 'Wait for Clear or Wait for Confirm' call, text was
never displayed on the KWS4. This has been resolved.
Mobile MICROS
Addition of Bluetooth printing functionality for MC70
CR ID#: N/A
The MC70 Mobile MICROS Handheld client functionality now includes
printing support for the Epson TM-P60 Bluetooth printer.
9700 Version 3.10 Service Pack 4
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 99 of 174
OPS
Check amount displays correctly with 'Print simplified Alt
Summary Totals' and 'Enable Euro Dollar System' option
bits selected
CR ID#: 23365
The check amount now displays correctly when System Parameters
option bits 'Print simplified Alt Summary Totals' and 'Enable Euro Dollar
System' option bits are selected.
Connection leaks on database platforms have been fixed
CR ID#: 23063
Previously, the ops.exe processes were not exiting/closing properly
which caused connection leaks in the database. This issue has been
resolved.
Ability to limit the number of checks an employee can print
before authorization is needed
CR ID#: 24145
Previously, when the RVC Parameters setting for 'The number of checks
printed before authorization' was set to an amount greater than 1, the
prompt for authorization would occur after just one check had printed.
This behavior has been corrected.
RMC
Income Audit report generation performance
CR ID#: 22286
Performance for the Income Audit report has been improved.
MD0003-132
Revision C
November 18, 2008
Page 100 of 174
9700 Version 3.10 Service Pack 4
What’s Revised
SAR
Currency displays on check with System Parameters option
'Enable Euro Dollar System' selected
CR ID#:23363
In SAR previously, with the option bit “Enable Euro Dollar System”
checked, the currency did not display on the check tendered. Currency is
now displayed correctly.
Guest check printing using RVC Parameters setting
'Minimum lines per Roll Check/Receipt'
CR ID#: 24022
With the setting of 'Minimum lines per roll check/receipt' set, guest check
printing is now working as expected.
Date/Time display on remote order device using
Chinesehhttext.trn
CR ID#: 24023
Previously on SAR clients, the Date/Time display on remote order
devices that were using Chinesehhttext.trn would print on separate lines.
The Date/Time now prints on the same line.
Multi Language dopplebon printing shows double byte
characters in red when voiding
CR ID#: 24026
Previously, when using multi language dopplebon printing, double byte
characters did not display in red when voiding. This issue has been
corrected. Double Byte characters now print in red as expected after
menu item is voided and sent back to the order device.
9700 Version 3.10 Service Pack 4
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 101 of 174
Multi Language dopplebon chit printing
CR ID#: 24027
Previously, when multi language dopplebon chit printing was used, the
text would wrap instead of printing all on one line. This has been
corrected.
Cancel Transaction function and TMS disabled message
CR ID#: 23976
Previously, after signing into SARops and beginning a check if you used
the transaction cancel function, a 'TMS disabled' message would display.
This message no longer displays after cancelling a transaction.
Stored Value Card
Mobile MICROS HHT reading track 2 data on gift cards
CR ID#: 23901
Previously, Track 2 data was not being read by the Mobile MICROS mag
card reader if Track 1 data was not present on stored value gift cards.
This issue has been resolved.
Stored Value Card messages sent from SAR clients
CR ID#: 24100
Previously, if 2 SAR/Mobile MICROS clients sent any type of Stored
Value Card message around the same time, it was possible that one of the
messages may have gotten lost by the PMS. This behavior has been
corrected
Note If the option bit 'TMS is enabled' is checked within EMC, and
TMS is not being used by the site, the 'TMS disabled' message
will appear after tendering, service totaling, or cancelling a
transaction. This is by design.
MD0003-132
Revision C
November 18, 2008
Page 102 of 174
9700 Version 3.10 Service Pack 3
What’s New
9700 Version 3.10 Service Pack 3
What’s New There are no new features in this release.
What’s Enhanced An enhancement is defined as a change made to improve or extend the
functionality of the current application. To qualify as an enhancement,
the change must satisfy the following criteria:
The basic feature or functionality already exists in the previous
release of the software.
The change adds to or extends the current process. This differs from a
revision (i.e., a bug fix) which corrects a problem not caught in the
previous release of the software.
Enhancements
Summarized
The table below summarizes the enhancements included in this version.
Module Feature CR ID
#Page
Database Touch item discount functionality
available within current round now
supported
N/A 103
Ops NLU Printing on Guest Checks for all
items N/A 103
Option now available to print more
than two copies of Guest checks/
Receipts
N/A 103
Single signature needed to send/
resend PMS inquiry on Mobile
MICROS and Winstation clients
N/A 104
Remote
RMC Running Start of Day from Remote
RMC is now supported N/A 105
9700 Version 3.10 Service Pack 3
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 103 of 174
Enhancements
Detailed Database
Touch item discount functionality available within current
round now supported
CR ID#: N/A
It is now possible to touch an item in the check detail area of your screen
and apply a discount while in the current round.
OPS
NLU Printing on Guest Checks for all items
CR ID#: N/A
Previously, an NLU number would print when items were scanned but
not from manually entered items. NLU numbers now print on guest
checks for all items regardless of how they were ordered.
Option now available to print more than two copies of Guest
Checks/Receipts
CR ID#: N/A
Previously, it was only possible to print two copies of guest checks/
receipts. There is now an option available to print up to 99 copies of
guest checks/receipts.
Stored Value
Card Introduced interface option bit #10:
iCare SVC interface 21781 105
WS4 LX New Workstation Hardware N/A 105
Workstation
Reports Employee/ Cashier Shift Reporting
now working correctly N/A 105
Module Feature CR ID
#Page
MD0003-132
Revision C
November 18, 2008
Page 104 of 174
9700 Version 3.10 Service Pack 3
What’s Enhanced
The following options were modified to accommodate this change:
RVC Parameters | Format Options | #36 Allow Tender/Media to Print
Multiple Guest Checks and Receipts
Tender Media | Options | Printing Options | Print Multiple Guest
Checks/ Receipts
Tender Media | Options | Printing Options | Prompt for Multiple
Guest Checks/ Receipts
Single signature needed to send/resend PMS inquiry on
Mobile MICROS and Winstation clients
CR ID#: N/A
Previously, when a guest signed in using the Signature Capture device, if
the guest name or Room number was incorrect, when the rejection
message came back from the PMS, the guest would have to sign again to
resend information to the PMS.
Now, if incorrect information is sent, a rejection message is returned
from PMS and the guest will be prompted to enter correct information
without having to sign again.
Note Suggested usage for best performance is to print no more
than 15 copies of guest checks/receipts at a time from a
workstation, and if using Mobile MICROS, no more than 10
copies at a time.
Note Available only for Mobile MICROS and Winstation clients.
Not currently supported on SAR clients.
9700 Version 3.10 Service Pack 3
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 105 of 174
Remote RMC
Running Start of Day from Remote RMC is now supported
CR ID#: N/A
Previously, Start of Day was not supported through Remote RMC. Start
of Day can now be run from Remote RMC.
Stored Value Card
Introduced interface option bit for iCare SVC interface
CR ID# 21781
A new interface option bit, #10 has been added for specific iCare SVC
interface functionality.
WS4 LX
New Workstation Hardware
CR ID#: N/A
New workstation hardware now supported.
Workstation Reports
Employee/ Cashier Shift reporting now working correctly
CR ID#: N/A
Previously, the Employee/ Cashier shift reporting was not working
correctly. This report is now working properly.
MD0003-132
Revision C
November 18, 2008
Page 106 of 174
9700 Version 3.10 Service Pack 3
What’s Revised
What’s Revised A revision is defined as a correction made to any existing form, feature,
or function currently resident in the software. To qualify as a revision, the
change must satisfy the following criteria:
The basic form, feature, or functionality must be part of the previous
version of the software.
The change must replace the current item or remove it from the
application.
Additionally, all reported issues that are deemed to be BY DESIGN are
included in this section as well. These issues will contain the preface BY
DESIGN in front of the feature name.
Revisions
Summarized
The table below summarizes the revisions included in this version.
Module Feature CR ID Page
8700sql Export of non-US Diners club card N/A 110
Autosquencer Autosequencer now works with
Internet Explorer 7 installed 23360 110
Credit Cards Credit Card Numbers are now
masked in the Credit Card Batch
Edit Utility
N/A 110
Database Automatic Service Charges
contribute to total revenue 23467 111
EMC Tare weight is saved when entered
in EMC N/A 111
Fatal Error in System Parameters
has been resolved 23536 111
Install Variable removed to ensure smooth
installation 23910 111
IP Printing E5 IP Printer behavior corrected N/A 112
KWS4 New Platform supported N/A 112
9700 Version 3.10 Service Pack 3
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 107 of 174
Mobile
MICROS I205 Bar Code now supported 22871 112
Seat Filtering N/A 113
Bluetooth printing functionality N/A 113
'Use Floor Amount' option
implemented N/A 113
Mobile MICROS on HHT version
prior to MC50 N/A 113
NetVupoint VAT Changes N/A 113
Inclusive Tax totals on Tax Report 23343 114
Cost of Goods Value under Today's
Operations Report 22506 114
Offline SAR workstations replayed
transactions 23024 114
Guest and Check count in Daily
Operations 23391 114
Offline transactions import Check
ID from database N/A 114
Net Sales in Daily Operations
report are now synced N/A 114
Net Sales in Daily Operations
report and inclusive taxes N/A 115
Queries for reference information
in Dataviewer 23878 115
Module Feature CR ID Page
MD0003-132
Revision C
November 18, 2008
Page 108 of 174
9700 Version 3.10 Service Pack 3
What’s Revised
OPS RVC VAT Tax Summary Reports
consistent on RMC and UWS
reports
23756 115
Weighed items properly display in
check detail when voided N/A 115
New price calculation is shown on
adjusted check N/A 116
Tare Weight displays on
WinStation and SAR as 0.00 N/A 116
RFID band reader support
(WinStation & MMH clients only) N/A 116
Reopening training checks N/A 116
POSSRV Eatec updates install as expected 23319 116
Database updates install as
expected 23495 117
RMC Ability to sign in with username/
password regardless of PC
Functions ID
20150 117
Report Writer Improved system performance
when running longer reports N/A 117
Module Feature CR ID Page
9700 Version 3.10 Service Pack 3
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 109 of 174
SAR Hold and Fire now works from
SAR clients 23370 118
Hold and Fire will prevent splitting
of checks once an item is on hold 20146 118
Changing sublevels on voided
items now possible 23250 118
Main/sublevel prefix prints if using
dopplebon printing 23252 118
Room Postings with more than 11
check details (multi-lingual
environment) now possible
23386 118
DST: Check open and close times
are synced N/A 119
SIM Number of check trailer and header
lines increased N/A 119
Stored Value
Card KWS4 Gift Card Transactions
speed improved 23836 119
Swiped balance inquire
transactions passing correct
information
23858 119
Transaction
Services POSSRV Memory Allocation
Normalized N/A 120
Closed Check Report with Guest
Information Detail N/A 120
VisaTCP/
SSLGW Improved resiliency with SSLGW 23068 120
WS4 New Platform Supported N/A 120
Module Feature CR ID Page
MD0003-132
Revision C
November 18, 2008
Page 110 of 174
9700 Version 3.10 Service Pack 3
What’s Revised
Revisions
Detailed 8700sql
Export of non-US Diners Club card now masked
CR ID#: 23260
The 8700sql export of non-US Diners Club card when a card is swiped or
manually entered through OPS is now masked.
Autosequencer
Autosequencer now works with Internet Explorer 7 installed
CR ID#: 23360
Previously, with Internet Explorer 7 installed, Autosequencer would
display a message, “Server Busy: Switch To/Retry” when running
autosequences. This has been corrected.
Credit Cards
Credit Card Numbers are now masked in the Credit Card
Batch Edit Utility
CR ID#: N/A
Previously, when using the Credit Card Batch Edit Utility, it was possible
to see unmasked Credit Card numbers. This issue is now resolved. Credit
Card numbers are now masked.
Note Internet Explorer 7 should not be installed on systems using
NetVupoint. The NetVupoint reports website is not compatible
with Internet Explorer 7 and will not work from the server if
it is installed.
9700 Version 3.10 Service Pack 3
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 111 of 174
Database
Automatic Service Charges contribute to Total Revenue
CR ID#:23467
Automatic Service charges now contribute both to tracking group totals
and total revenue.
EMC
Tare weight can be saved and edited
CR ID#: N/A
Previously when entering a tare weight in EMC incorrectly, it was unable
to be edited or saved.This has been corrected.
Fatal error in System Parameters has been resolved
CR ID#:23536
Previously, when opening System Parameters | Licensing, a fatal error
could occur. This issue has been resolved.
Install
Variable removed to ensure smooth installation
CR ID#:23910
Previously, after entering the sa password during install, a certain
variable would prevent installation from completing. The variable that
caused this issue has been removed to ensure smooth installation.
MD0003-132
Revision C
November 18, 2008
Page 112 of 174
9700 Version 3.10 Service Pack 3
What’s Revised
IP Printing
E5 IP Printer behavior corrected E5 IP Printer behavior
corrected
CR ID#: N/A
Previously, the E5 IP printers were not behaving properly. This issue has
been corrected.
KWS4
New Platform supported
CR ID#: N/A
A new CAL Server and Client Platform are available for download under
the members section of the MICROS website (www.MICROS.com).
These updates (necessary for the Daylight Saving Time changes for 2007
referenced in the document “2007 Daylight Savings Time Bulletin”)
must be installed manually. Detailed installation instructions are located
in the update zip files.
Mobile MICROS
I205 Bar Code now supported
CR ID#: 22871
Mobile MICROS Handhelds now support the I205 barcode scanner
format.
Note A Static IP Address must be specified for the IP printer within
EMC | Device Table.
9700 Version 3.10 Service Pack 3
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 113 of 174
Seat Filtering now available
CR ID#: N/A
Previously, when trying to use seat filtering the MMH would not receive
proper detail to POSSRV and the transaction could not be completed.
This has been corrected.
Bluetooth printing implemented
CR ID#: N/A
Bluetooth printing functionality is now supported on both MC50 and
MC70 models.
'Use Floor Amount' option now available
CR ID#: N/A
The option bit, “Use Floor Amount” for service charges has been
implemented.
Mobile MICROS on HHT version prior to MC50
CR ID#: N/A
Previously, on Handheld Terminals prior to the MC50 model, the Mobile
MICROS application would not start. This has been corrected.
NetVupoint
Value Added Tax (VAT) changes
CR ID#: N/A
Value Added Tax (VAT) changes for new VAT rates have been
implemented.
MD0003-132
Revision C
November 18, 2008
Page 114 of 174
9700 Version 3.10 Service Pack 3
What’s Revised
Inclusive Tax Totals on Tax Report
CR ID#: 23343
Previously, Net Sales and Total Revenue amount could differ in the Daily
Tax Report in NetVupoint and the System Financial Report in RMC
when inclusive taxes were used.
Cost of Goods Value in Today's Operations Report
CR ID#: 22506
The Cost of Goods Value in Today's Operations Report now matches the
Cost of Goods Value on the parent report.
Offline SAR workstations replayed daily totals
CR ID#: 23024
Previously, when offline SAR workstations replayed daily totals, the
drill-downs were not balancing. This has been corrected.
Guest and Check count in Daily Operations Report
CR ID#: 23391
The Guest and Check count in Daily Operations Report drill-downs now
show consistent data.
Offline Transactions import check ID from database
CR ID#: N/A
Previously, offline transactions would record more than one record in the
Guest_Check table within the database. Now, offline transactions import
the check ID from the database and compare it so that it will only record
one record in the Guest_Check table.
Net Sales in Daily Operations report are now synced
CR ID#: n/a
Net Sales in the Daily Operations report sync with Service Performance
Summary totals.
9700 Version 3.10 Service Pack 3
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 115 of 174
Net Sales in Daily Operations report with Inclusive Taxes
CR ID#: n/a
Previously, the Net Sales in Daily Operations and drill-downs were
different when using Inclusive Taxes. This has been corrected and the
Net Sales and drill-downs in Daily Operations now match.
Queries for reference information in Dataviewer now
working correctly
CR ID#: 23878
Previously, when running queries for reference information in
Dataviewer, the NetVupoint database populated with correct reference
information, while the reference column within Dataviewer was empty.
The queries now show correct reference information within Dataviewer.
OPS
RVC VAT Tax Summary Reports consistent on RMC and
UWS reports
CR ID#: 23756
Previously, the information on the RVC VAT Tax Summary reports
differed between RMC and the UWS reports. This issue has been
resolved.
Weighed items properly displayed in check detail when
voided
CR ID#: N/A
Previously, when voiding weighed items, a negative amount would show
in check detail. This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 116 of 174
9700 Version 3.10 Service Pack 3
What’s Revised
New price calculation is shown on adjusted check
CR ID#: N/A
For adjusted items - price adjustment, unit (weight) price adjustment, or
weight price override with option bit #47 checked within EMC |
Configurator | MI Maintenance | Class | Options, the adjusted, new price
calculation is shown and the original price will no longer show in the
check detail or printed check.
Tare Weight displays on WinStation and SAR as 0.00
CR ID#: N/A
Previously, tare weight displayed on WinStation and SAR clients as “0”.
This has been corrected.
RFID Band Reader support added
CR ID#: N/A
RFID band reader support has been implemented for WinStation and
MMH clients. SAR clients are not currently supported.
Reopening Training checks
CR ID#: N/A
Previously, reopening a closed training check would cause all subsequent
non-training checks to display in training mode. This has been corrected.
POSSRV
Eatec updates install as expected
CR ID#: 23319
Previously, after performing an Eatec update, POSSRV would crash and
Mobile MICROS was unable to download any subsequent updates. This
behavior has been corrected.
9700 Version 3.10 Service Pack 3
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 117 of 174
Database updates release memory as expected
CR ID#: 23495
Previously, performing numerous database updates could cause POSSRV
not to release memory as it should have. Memory usage is now managed
properly.
RMC
Ability to sign in with username/password regardless of PC
Functions ID
CR ID#: 20150
Previously, if someone signed in using username and password with
proper privileges, but had no PC Functions ID assigned, a message
regarding insufficient privileges would display. This has been fixed.
Report Writer
Improved System Performance when running longer reports
CR ID#: n/a
Previously, when running longer reports such as Previous Month, or
Month to Date, the system could become sluggish. This issue has been
corrected.
MD0003-132
Revision C
November 18, 2008
Page 118 of 174
9700 Version 3.10 Service Pack 3
What’s Revised
SAR
Hold and Fire and SAR clients
CR ID#: 23370
Previously, when an item was placed on hold from a SAR client, the item
was sent to the order devices, and you would be unable to change the
hold status of the item. The item would remain on hold as far as the
workstation display was showing. This behavior has been corrected.
Hold and Fire will prevent splitting of checks once an item is
on hold
CR ID#: 20146
Previously, when an item was on hold, checks could be split using the
Touchsplit function. An error message now displays when attempting to
split a hold and fire check.
Changing sublevels on voided items now possible
CR ID#: 23250
Previously, there was a problem when attempting to change the sublevel
on voided items. This has now been corrected.
Main/Sub Level prefix prints if using dopplebon printing
CR ID#: 23252
The Main/Sub Level prefix now prints when using dopplebon printing.
Room postings with more than 11 check details (multi-
lingual environment) now possible
CR ID#: 23386
Previously, when attempting to post more than 11 check details using a
Win32 SAR Client, the 9700 application would crash/close. This has
been corrected.
9700 Version 3.10 Service Pack 3
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 119 of 174
Daylight Saving Time: Check open and close times synced
CR ID#: N/A
Previously, check close time was obtained from local client time settings
when online, and check open time was obtained from the server. Check
open and check close times are now both obtained from the server.
SIM
Number of allowed check trailer and header lines Increased
CR ID#: N/A
Previously, check trailer and header lines were limited to 12. Now, there
is an unlimited amount of check header and trailer lines that can be
added.
Stored Value Card
KWS4 Gift Card Transactions speed improved
CR ID#: 23836
Previously, when performing gift card functions on the KWS4, there was
a time delay after entering the gift card account number. This issue has
been resolved.
Swiped balance inquire transactions passing correct
information
CR ID#: 23858
Previously when attempting a swiped balance inquiry transaction,
improperly formatted account information was being passed to the Stored
Value Card server resulting in an error message. This behavior has been
corrected.
MD0003-132
Revision C
November 18, 2008
Page 120 of 174
9700 Version 3.10 Service Pack 3
What’s Revised
Transaction Services
POSSRV Memory Allocation Normalized
CR ID#: N/A
Previously, there was a memory leak in POSSRV during the calculation
of summary totals. This issue has been resolved.
Closed Check Report with Guest Information Detail
CR ID#: N/A
Previously, when attempting to run a Closed Check Report when the
checks contained guest information detail through RMC>Report Writer
for the Revenue Center used with Transaction Services, Report Writer
would return an error that there were no totals. This issue has been
resolved.
VisaTCP/ SSLGW
Improved resiliency with SSLGW
CR ID#: 23068
Previously, SSLGW could become unresponsive within some network
environments. Changes have been made to improve resiliency for
SSLGW.
9700 Version 3.10 Service Pack 3
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 121 of 174
WS4
New Platform supported
CR ID#: N/A
A new CAL Server and Client Platform are available for download under
the members section of the MICROS website (www.MICROS.com).
These updates (necessary for the Daylight Saving Time changes for 2007
referenced in the document “2007 Daylight Savings Time Bulletin”)
must be installed manually. Detailed installation instructions are located
in the update zip files.
MD0003-132
Revision C
November 18, 2008
Page 122 of 174
9700 Version 3.10 Service Pack 2
What’s New
9700 Version 3.10 Service Pack 2
What’s New There are no new features in this release.
What’s Enhanced An enhancement is defined as a change made to improve or extend the
functionality of the current application. To qualify as an enhancement,
the change must satisfy the following criteria:
The basic feature or functionality already exists in the previous
release of the software.
The change adds to or extends the current process. This differs from a
revision (i.e., a bug fix) which corrects a problem not caught in the
previous release of the software.
Enhancements
Summarized
The table below summarizes the enhancements included in this version.
Module Feature CR ID
#Page
Database Changes made to comply with new
Japanese Tax Laws N/A 123
EMC Ability to add more than a 4 digit port
number for an interface N/A 123
9700 Version 3.10 Service Pack 2
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 123 of 174
Enhancements
Detailed Database
Changes made to comply with new Japanese Tax Laws
CR ID#: n/a
Discount handling for Japanese Tax has been modified to accommodate
changes in Japanese Tax Laws.
EMC
Ability to add a five digit port number for an interface
CR ID#: n/a
Previously, it was only possible to enter up to a four digit port number for
an interface within EMC.
The allowable amount of digits for port number with EMC | Configurator
| Interfaces, has been increased to five digits.
What’s Revised There are no revisions in this release.
MD0003-132
Revision C
November 18, 2008
Page 124 of 174
9700 Version 3.10 Service Pack 1
What’s New
9700 Version 3.10 Service Pack 1
What’s New A new feature is defined as one that provides capabilities that were not
available in previous versions of the application.
New Features
Summarized
The table below summarizes the new features included in this version.
Module Feature CR # Page
Database *Automated Totals Purging Introduced N/A 125
EMC *Option Bit Search Functionality
introduced into EMC modules N/A 125
Dataviewer Check images contain both close time
and posting time N/A 129
Query option created for offline
checks N/A 130
Ops *Signature Capture devices support
custom logos 21434 130
Ops/SAR *Menu Item Price Override has the
ability to hide the original price 22373 132
*Weight Price Override function key
introduced N/A 132
System *Reopen Closed Check functionality
offers RVC prompt and date selection N/A 133
System now supports Japanese Tax
Requirements N/A 133
9700 Version 3.10 Service Pack 1
What’s New
MD0006-065
Revision C
November 18, 2008
Page 125 of 174
New Features
Detailed Database
Automated Totals Purging introduced
CR ID#: n/a
The 9700 system now includes automated Totals Purging functionality,
designed to keep 9700 POS databases at a reasonable size as well as to
maintain a reasonable reporting performance level. By default, the totals
purging feature is disabled, however, MICROS strongly recommends
enabling Totals Purging with a retention period of 13 months.
The Totals Purging options are located in the EMC's System Parameters,
on the General Tab, as shown in Figure 13.1. To enable Totals Purging,
check the “Enable Totals Purging” checkbox, and enter a value in the
“Number of Months to Keep Totals.” Again, MICROS recommends
setting the Totals Purging to a retention period of 13 months.
For more information about Totals Purging and reporting performance,
consult the 9700_V300_TotalsPurging.pdf White Paper, available from
www.micros.com.
EMC
Option Bit Search Functionality introduced into EMC
modules
CR ID#: n/a
The following modules now include option bit search functionality:
MD0003-132
Revision C
November 18, 2008
Page 126 of 174
9700 Version 3.10 Service Pack 1
What’s New
In the Menu Item Class module (Figure 1.2), a “Filter” box and “Search
within Context Sensitive Help” checkbox have been added. To filter the
list of option bits, simply begin typing. In the example below, the user
entered the text “print” with the “Search within Context Sensitive Help”
option enabled. The result is that the list box shows all options where the
text “print” appears in either the option bit name or in its context
sensitive help.
9700 Version 3.10 Service Pack 1
What’s New
MD0006-065
Revision C
November 18, 2008
Page 127 of 174
In the Revenue Center Parameters module (Figure 1.3), a “Search” tab
has been created as the second tab of the form. On this tab, a user can
enter text to search, text to exclude from the search, and select the option
to “Search within Context Sensitive Help”. In the example below, the
user entered the text “on d” (probably in an effort to find the “On
Demand Customer Receipts” option). The result is that the Search
Results list box shows all the options where the “on d” text appears in the
name of the option bit.
The Search Results list box shows the name of the list box where the
option originally appears, as well as the number and name of the
option.
Context Sensitive Help can be accessed for the bits in the Search
Results list box.
If the “find results with the text” box is empty, no results will display
in the Search Results list box.
MD0003-132
Revision C
November 18, 2008
Page 128 of 174
9700 Version 3.10 Service Pack 1
What’s New
The purpose of the “Exclude results with the text” is to refine the
search even further. One example may be that the “Find results with
the text” box has the word “tax”, while the “Exclude results with the
text” box has the word “vat”. This combination will return options
relating to tax, but not options relating to “VAT” tax.
Option bits can be checked/unchecked on either this tab or on the
original tab where the option is located. When an option changes on
one tab, the other tab will reflect the change immediately.
Similarly to the Revenue Center Parameters module, the Employee Class
module (Figure 1.4), also includes a “Search” tab as the second tab on the
form.
On this tab, a user can enter text to search, text to exclude from the
search, and select the option to “Search within Context Sensitive Help”.
In the example below, the user entered the text “menu item”. The result is
that the Search Results list box shows all the options where the “menu
item” text appears in the name of the option bit.
9700 Version 3.10 Service Pack 1
What’s New
MD0006-065
Revision C
November 18, 2008
Page 129 of 174
The Search Results list box shows the name of the tab, name of the
list box, and name of the option.
Context Sensitive Help can be accessed for the bits in the Search
Results list box.
If the “find results with the text” box is empty, no results will display
in the Search Results list box.
Option bits can be checked/unchecked on either this tab or on the
original tab where the option is located. When an option changes on
one tab, the other tab will reflect the change immediately.
Dataviewer
Check images contain both close time and posting time
CR ID#: n/a
Check images now contain both the close time and “posting time” when
the check was posted to the 9700 system. This functionality is for checks
that were rung on offline SAR clients, where the check close time and the
posting time to the 9700 system are different. A sample image below:
MD0003-132
Revision C
November 18, 2008
Page 130 of 174
9700 Version 3.10 Service Pack 1
What’s New
Query option created for offline checks
CR ID#: n/a
Dataviewer queries can now return checks with the status “Closed
Offline”, as shown below:
Ops
Signature Capture devices support custom logos
CR ID#: 21434
Ops workstation clients now support custom logos for signature capture
pads. To use a custom logo, follow these steps:
EMC/Server Configuration
1. In the EMC Device Table, enable the workstation's “Enable Signature
Capture” option.
2. On the 9700 server, create a bitmap logo file.
a) The file needs to be placed into the
9700\xdt3\bitmaps\win32_icons directory.
b) The file must be black and white.
9700 Version 3.10 Service Pack 1
What’s New
MD0006-065
Revision C
November 18, 2008
Page 131 of 174
-If using Microsoft Paint, choose Image > Attributes, and then
select the Black and White radio button in the Colors group
box.
c) The file size should not exceed 320 x 240 pixels.
d) Name the file for all workstations in the system, or for a specific
Revenue Center (see explanation about the hierarchy in the
Workstation Configuration section):
-SigCapLogo.bmp - this is the file name that will be used by
all workstations in the system.
-SigCapLogo_xxx.bmp - this is the file name that will be used
by workstations in a specific Revenue Center, where “xxx”
represents the Revenue Center number.
Workstation Configuration
1. The workstation must be rebooted before the logo will display on the
Signature Capture Device.
2. A hierarchy exists to determine which logo will display. The example
below shows the logic for a workstation that is in Revenue Center 2.
a) If the file SigCapLogo_2.bmp exists, this will be used as the logo.
b) If the file SigCapLogo.bmp exists, this will be used as the logo.
c) If neither file exists, the default “micros” logo will be displayed.
3. Note that if the Revenue Center of the workstation changes, the new
Signature Capture logo will not be displayed until the workstation has
been rebooted.
4. With the configuration from step #2, all workstations with Signature
Capture pads that are not in Revenue Center 2 will use
SigCapLogo.bmp (if it exists) or the default “micros” logo. The
purpose for the hierarchy is to allow some RVCs to have unique
logos, while the rest of the workstations at the property can use
another logo.
MD0003-132
Revision C
November 18, 2008
Page 132 of 174
9700 Version 3.10 Service Pack 1
What’s New
Ops/SAR
Menu Item Price Override has the ability to hide the original
price
CR ID#: 22373
Previously, guest checks and customer receipts showed the original Menu
Item Price when an item's price was changed via the Menu Item Price
Override function key. Now, the original price can be suppressed. To
suppress the printing of the original Menu Item Price, enable the new
Menu Item Class option bit, Do Not Print Original Price when using
Price Override.
Weight Price Override function key introduced
CR ID#: n/a
A new function key, 652-Weight Price Override, can now be configured
in the system. This function key allows an item's unit weight to be
overridden. For instance, if a menu item is $4.00/lb., and a user enters 6.5
lbs, the entire price of the item is $26.00. This new function key can be
used to change the $4.00 price of the unit. With the previously-existing
“Menu Item Price Override” function key (641), only the entire price
($26.00) could be overridden.
9700 Version 3.10 Service Pack 1
What’s New
MD0006-065
Revision C
November 18, 2008
Page 133 of 174
System
Reopen Closed Check functionality offers RVC prompt and
date selection
CR ID#: n/a
A new option bit has been added to the EMC in the Device Table:
“Prompt for RVC Number when Reopening Closed Check.” This option,
which applies only to WinStation clients, is designed for sites where one
user (such as an accountant or a purser) at one workstation performs
refunds for the entire property. When this option is enabled, the user will
be prompted for the RVC Number, the Check Number, and (if multiple
checks with the same number exist) the calendar date that the check was
closed.
System now supports Japanese Tax Requirements
CR ID#: n/a
Japanese Tax Requirements have now been formally integrated into 3.1
Service Pack 1.
MD0003-132
Revision C
November 18, 2008
Page 134 of 174
9700 Version 3.10 Service Pack 1
What’s Enhanced
What’s Enhanced An enhancement is defined as a change made to improve or extend the
functionality of the current application. To qualify as an enhancement,
the change must satisfy the following criteria:
The basic feature or functionality already exists in the previous
release of the software.
The change adds to or extends the current process. This differs from a
revision (i.e., a bug fix) which corrects a problem not caught in the
previous release of the software.
Enhancements
Summarized
The table below summarizes the enhancements included in this version.
Module Feature CR ID
#Page
Audit Trail *Command line utility
(atrail_b.exe) allows “Yesterday”
report
N/A 136
EMC *Table View option bit selections
include context sensitive help N/A 137
*Options column for Tender Media
is disabled for preamble tenders 22889 138
*Control Panel Reload requires
Employee Class Privilege 22654 138
Printing Epson T88 IV (IP) is now
supported N/A 138
Autosequencer Automated Reports will now work
with Internet Explorer 7 installed 23360 138
9700 Version 3.10 Service Pack 1
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 135 of 174
SAR *Offline Check Report added to
SAR client N/A 139
*Offline transactions can print
“OFFLINE” trailer on checks and
receipts
N/A 139
*Online/Offline Check handling
rule has been defined 22905 139
*Options added to allow users to
enter online/offline modes without
prompting
N/A 139
“Local Order Receipt” printing is
now supported 18674 140
System *Service Charge option added for
“Gift Certificate Sale” 23055 141
Module Feature CR ID
#Page
MD0003-132
Revision C
November 18, 2008
Page 136 of 174
9700 Version 3.10 Service Pack 1
What’s Enhanced
Enhancements
Detailed Audit Trail
Command line utility (atrail_b.exe) allows “Yesterday”
report
CR ID#: n/a
Previously, the Audit Trail command line utility (atrail_b.exe) options
were to:
Save the entire audit trail to a text file (“save” argument)
Reset the entire audit trail (“reset” argument)
Save the entire audit trail and reset it (“save_reset”)
Two new command line arguments have been added, that allow report
generation on Audit Trail activity for “Yesterday”.
“save_yesterday” - With this option, activity from “Yesterday” will
be generated to a text file, and the report will not be reset.
“save_yesterday_reset” - With this option, activity from “Yesterday”
will be generated to a text file, and the report will reset.
Because the audit trail can only report on dates (and not specific times),
“yesterday” for atrail_b.exe calculations refers to the calendar date on
which yesterday's business date started. For instance, if yesterday's
business day was from 4am to 4am, atrail_b.exe execution with the
“save_yesterday” option will generate a report from 12am yesterday to
the current second. Therefore, if the “save_yesterday” option is used
every day, some information will be duplicated between two days' reports
(in this example, the 12am-4am Audit Trail activity will show two days
in a row).
Please also read the System Setup Utility enhancement for this service
pack, which allows easy configuration of these new options.
9700 Version 3.10 Service Pack 1
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 137 of 174
EMC
Table View option bit selections include context sensitive help
CR ID#: n/a
Previously, Options listed in Table View's Options Selection dialog did
not include context sensitive help. This has now been included for all
modules; Figure 14.4 shows an example from Menu Item Class.
MD0003-132
Revision C
November 18, 2008
Page 138 of 174
9700 Version 3.10 Service Pack 1
What’s Enhanced
Options column for Tender Media is disabled for preamble
tenders
CR ID#: 22889
In table view of the Tender Media module, the “Options” column is now
disabled when the Tender Type is “Preamble.”
The Epson TM-T88 IV IP printer is supported
CR ID#:n/a
The Epson TM-T88 IV IP printer is now supported in 3.1 Service Pack 1.
Control Panel Reload requires Employee Class Privilege
CR ID#: 22654
Previously, the Reload button in the Control Panel was accessible to all
EMC users. Now, this button can only be accessed by users in Employee
Classes with the privilege to perform a system reload. The new option bit
is located at Employee Maintenance > Maintenance > Class > Utilities
Tab > Control Panel box > Reload the System from the Control Panel.
Autosequencer
Automated Reports will now work with Internet Explorer 7
CR#:23360
Automated Reports will now support systems with Internet Explorer 7
installed.
NOTE Systems with NetVupoint installed should not install Internet
Explorer 7
9700 Version 3.10 Service Pack 1
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 139 of 174
SAR
Offline Employee Closed Check Report added to SAR client
CR ID#: n/a
An Offline Check Report has been added for the SAR workstation. When
in Offline Mode, a privileged operator can run Offline Report #4,
Employee Closed Check report.
Offline transactions can print “OFFLINE” trailer on checks
and receipts
CR ID#: n/a
A Revenue Center Parameters Format option bit has been added; “Print
***OFFLINE*** on Offline Guest Checks and Receipts”. When the
option is enabled, the text “***OFFLINE***” will print on guest checks
and customer receipts. If the option is disabled, the printing is
***OFFLINE***.
Online/Offline Check handling rule has been defined
CR ID#: 22905
A check handling rule has now been defined for situations where a check
owned by an offline workstation is picked up and used from an online
workstation. In this situation, the check is now owned by the online
workstation; when the check is being replayed from the offline
workstation, all offline postings to this check will be discarded.
Options added to allow users to enter online/offline modes
without prompting
CR ID#: n/a
Options have been added to the EMC to control the SAR workstation
behavior for entering online and offline modes:
MD0003-132
Revision C
November 18, 2008
Page 140 of 174
9700 Version 3.10 Service Pack 1
What’s Enhanced
Device Table > Workstation Options > Disable Auto-Online: A
workstation will automatically return to Online Mode if
communications with the server have been reestablished and five or
fewer transactions have been rung offline. By enabling this option,
the workstation will prompt the user to return online, instead of
continuing online automatically.
Device Table > Workstation Options > Go Offline Without
Prompting: When this option is enabled, a workstation will go offline
automatically when communication with the server is lost. When this
option is disabled, the user will be prompted to work offline.
Employee Maintenance > Employee Options > Disable Online
Prompt: Enable this option to prevent this Employee from seeing the
prompt to return online. If this option is disabled, the user will be
prompted to return to online mode when communications have been
reestablished. With this option enabled, this employee can still press
the [Go Online] function key to return to Online Mode, however the
employee will not be prompted to go online when communication has
been reestablished.
“Local Order Receipt” printing is now supported
CR ID#: 18674
Previously, it was not possible to print “Local Order Receipts” from SAR
devices. This functionality is now available. If an Order Device is
programmed as a “Local” order device, a SAR client will print to the
printer selected in the “Local Order Receipt” field. If the “Local Order
Receipt” field is set to 0-None, the Local Order Receipt will print to the
SAR client's physically-attached local printer (if it exists).
9700 Version 3.10 Service Pack 1
What’s Enhanced
MD0006-065
Revision C
November 18, 2008
Page 141 of 174
System
Service Charge option added for “Gift Certificate Sale”
CR ID#: 23055
A new option bit has been added to the EMC Service Charge module,
“Gift Certificate Sale”. The behavior of this option bit is described in its
context sensitive help: Select this option to create a Service Charge
which can be paid without posting to the system's sales totals. (The
amount can be tracked, if necessary, by a tracking group total.) This
option is similar to #7, “Non-Revenue Service Charge”, except that menu
items may be present on the check in addition to this service charge.
Notes:
1. If this option is enabled, the Service Charge must be programmed as
an “Amount” Service Charge;
2. If a cashier link is required for tendering, a cashier link is also
required to post a non-revenue Service Charge.
MD0003-132
Revision C
November 18, 2008
Page 142 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
What’s Revised A revision is defined as a correction made to any existing form, feature,
or function currently resident in the software. To qualify as a revision, the
change must satisfy the following criteria:
The basic form, feature, or functionality must be part of the previous
version of the software.
The change must replace the current item or remove it from the
application.
Additionally, all reported issues that are deemed to be BY DESIGN are
included in this section as well. These issues will contain the preface BY
DESIGN in front of the feature name.
Revisions
Summarized
The table below summarizes the revisions included in this version.
Module Feature CR ID
#Page
Audit Trail *Keyboard Design changes are logged
to the Audit Trail 22866 150
*Mobile MICROS touchscreen
revisions report to Audit Trail properly N/A 150
*Touchscreen Design key revisions are
logged into Audit Trail N/A 150
*Command line utility (atrail_b.exe)
generates correct report 22708 150
*POS/MMH Touchscreen Assignment
modules have been removed N/A 151
Check Print *Performance improved for Check
Print (cp8700.exe) application 22661 151
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 143 of 174
Credit Cards *Credit Card batching during PM
hours returns correct results 22796 151
*CAPMS verbosity settings no longer
cause unmasked CC numbers 22893 152
Database *RDBTracker continues to send
updates after large changes 22980 152
*MS-SQL option set to Autogrow by
amount instead of percentage N/A 152
Dataviewer Check images display without error N/A 152
Date and Time are accepted in
Transaction Search Field N/A 153
DB
Conversion “New DB Version” field text has been
changed for clarity N/A 153
Module Feature CR ID
#Page
MD0003-132
Revision C
November 18, 2008
Page 144 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
EMC KDS Display Chit Style help shows for
style 107 N/A 153
*EMC prevents users from deleting
themselves N/A 153
*Menu Item Class option bit has been
renamed for clarity N/A 154
*Menu Item Maintenance ignores RVC
change to itself N/A 154
*Menu Item Master records are created
with F&B options enabled 23259 154
*MMH Touchscreen Design displays
correct Menu Item SLU names 23125 154
*Power on Keyboard field saves in all
configurations 23203 155
*Revenue Center Parameters fields
show only valid choices N/A 155
*Tax exempt Tender/Media records
can be deleted 23183 155
*Touchscreen Style modules hold
values after tab switching N/A 155
*Bulk employee changes can be saved N/A 156
*Keyboard Design deletions check for
Power On Keyboard before delete;
performance improved
22290 156
*Check-related modules prevent
deletions for items entered on checks
the same day
22221 156
*Employee Maintenance additions do
not cause EMC crash 22705 156
Module Feature CR ID
#Page
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 145 of 174
Hardware *2010 Workstation peripheral devices
initialize properly 22559 157
Interfaces *Serial Interfaces reconnect after
reboot of 9700 server 22414 157
KWS4 *Cash Drawer assigning/unassigning
error has been eliminated 22904 157
Mobile
MICROS *Declined credit cards do not cause a
blank box to display 20931 157
*SIM DLL is supported on Mobile
MICROS clients 18388 158
NetVupoint-
NTS Last Run Time is properly updated for
Journal Jobs 23062 158
Daily Ops Totals for Revenue Centers
match drill down totals N/A 158
Definitions job performance improved 23047 158
Move History job moves all checks 22943 158
Open Checks query gets all open
checks 23014 159
Scheduled Transaction job returns all
checks N/A 159
Ops Adjust Time Card procedure allows
Add and Delete 21851 159
*Clock in process does not cause
server slowdowns N/A 159
*Menu Item Definition updates do not
cause SLU item duplication 22147 160
*TouchSplit function does not cause
erroneous log messages 22583 160
Module Feature CR ID
#Page
MD0003-132
Revision C
November 18, 2008
Page 146 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
Ops/SAR *Large transactions do not cause
intermittent MRDB failure 23146 160
*On Demand Customer Receipt
functionality behavior corrected N/A 160
*Prices changed with the Change Price
Sub Level Function Key post correctly
to the database
21668 162
*Stored Value Card function “Prompt
for Program” has been implemented 21781 162
*Workstation Reports can function on
Totals Periods 10 and higher 21532 162
*Check transfers between RVCs
function properly when using different
check number ranges
22609 162
*Credit Card Authorizations will batch
for checks from previous business days N/A 163
*Payment rounding does not cause
incorrect totals 22937 163
*Workstation prevents user from
paying a check to a previously-batched
authorization
22756 163
*Custom Mag Cards are recognized 22515 164
Module Feature CR ID
#Page
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 147 of 174
Report
Writer *VAT rate changes do not cause
incorrect previous totals 22526 164
*Automatic Service Charge posts
correctly after Void N/A 164
*Menu Item Detail Report Type #2
Shows all Definitions 22696 164
*Menu Item Reports show the Menu
Level column 21248 165
*Power cycle after CC Auth does not
cause Carried Over Totals 22768 165
*Tax Exempt Coupons do not cause
invalid Charge Tip Totals 22055 165
SAR *Credit Card number masks after Fast
Transactions 23072 165
*Error message “Print Format
Incompatible with Printer” does not
cause future print jobs to fail
23016 166
*Local printing functions after
toggling EMC option bit 22138 166
*Menu Item Prices align correctly
when using Asian fonts 22315 166
*Serial printers align text properly 21858 167
*Workstations receive database
updates when screen does not clear
after transactions
N/A 167
*Begin/Pickup Check operation does
not check for pending updates 22963 167
*Checks rung immediately before
network loss do not cause incorrect
reports
N/A 168
Module Feature CR ID
#Page
MD0003-132
Revision C
November 18, 2008
Page 148 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
*Closed check adjustment does not
lead to incorrect reports 21855 168
*Confirm Number of Guests Threshold
is read from the database 18243 168
*”Filter by seat” does not cause
inconsistent totals N/A 168
*Fixed-length Guest Checks print to
Unicode printers 18947 168
*Menu Level change functionality
works like Ops client 18357 169
*Multiple Check-Splits on one check
does not cause incorrect totals N/A 169
*Multiple Menu Item Class changes on
large databases do not cause error N/A 169
*Offline transactions are not lost when
multiple interfaces are in use 22582 169
*SIM Windows consistently display on
PCWS 2010 and Windows XP 22648 169
*Visa TCP functions when database
contains all POS Clients 22620 170
*Auto Service Charges can be
exempted when using VAT 21955 170
*CLOCK_IN SIM Event is recognized
by SAR clients 22409 170
*Database holds correct information
after deletions/updates 22837 170
Signature
Capture *“Reject” and “Accept” buttons have
been moved to decrease customer error 22475 171
Module Feature CR ID
#Page
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 149 of 174
SIM *Discretionary data from credit cards
cannot be accessed N/A 171
*Mobile MICROS recognizes
TRANS_CNCL, MI_VOID, and
MI_RETURN commands
N/A 171
*LoadKeyboardMacro does not restore
exempted Auto Service Charge 22697 171
Stored Value
Card *Card numbers can contain up to 40
digits N/A 172
System Pos87svc.log growth efficiency
improved for sites using different
default Code Page
N/A 172
Transaction
Services *Credit Card Vouchers print when
enabled N/A 172
POSAPI *“Unknown Client Type” message
does not appear N/A 173
UWS
Reports *Employee Labor Detail reports show
correct data 21220 173
Winstation *Com Port configuration is unchanged
after upgrades from sp10 22690 173
*TouchSplit screen responds on first
check after reboot 16192 174
Module Feature CR ID
#Page
MD0003-132
Revision C
November 18, 2008
Page 150 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
Revisions
Detailed Audit Trail
Keyboard Design changes are logged to the Audit Trail
CR ID#: 22866
Previously, changes in the Keyboard Design module were not logged to
the Audit Trail. This has been corrected. Note that changes to Keyboard
Legends will not be logged to the Audit Trail because the legends do not
directly affect workstation operations. Also note that new keyboards
default to Keyboard Workstation Type 7-KWS4.
Mobile MICROS touchscreen revisions report to Audit Trail
properly
CR ID#: n/a
Previously, revisions for the Touchscreen Design and Touchscreen Style
modules for Mobile MICROS reported to the Audit Trail as “regular”
touchscreen edits. This has been corrected.
Touchscreen Design key revisions are logged into Audit Trail
CR ID#: n/a
Previously, revisions, additions, and deletions of Touchscreen keys were
not logged into the Audit Trail. This has been corrected.
Command line utility (atrail_b.exe) generates correct report
CR ID#: 22708
Previously, the text file report generated by the Audit Trail command line
utility (atrail_b.exe) incorrectly showed “All Reports Operations.” Now,
the report correctly shows all activity for all modules.
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 151 of 174
POS/MMH Touchscreen Assignment modules have been
removed
CR ID#: n/a
Any change made in the EMC for the Touchscreen Assignment, POS
Touchscreen Assignment, or MMH Touchscreen Assignment modules is
logged to the “TS Assignment (All Clients)” category of the Audit Trail.
Therefore, the Audit Trail Module selections of POS Touchscreen
Assignment and MMH Touchscreen Assignment are unnecessary, and
have been removed.
Check Print
Performance improved for Check Print (cp8700.exe)
application
CR ID#: 22661
Performance improvements have been made for the Check Print
application (cp8700.exe). Previously, the cp8700 process took several
hours on very large databases. Now, the process completes in under 30
minutes.
Credit Cards
Credit Card batching during PM hours returns correct
results
CR ID#: 22796
Previously, Credit Card batching in Start of Day environments did not
work correctly when running the “yesterday” option during PM hours. In
this scenario, cards from the “yesterday” business day were not actually
batched until the next day's credit card batch. This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 152 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
CAPMS verbosity settings no longer cause unmasked CC
numbers
CR ID#: 22893
Previously, high verbosity settings for the CAPMS driver caused
unmasked Credit Card numbers to appear in some logs. This has been
corrected.
Database
RDBTracker continues to send updates after large changes
CR ID#: 22980
Previously, the RDBTracker process may have failed to send updates to
client workstations if several hundred changes had been made at once,
either in EMC or via 8700sql. This has been corrected.
MS-SQL option set to Autogrow by amount instead of
percentage
CR ID#: n/a
The MS-SQL option to “Automatically Grow File” has been changed to
an amount of 256 MB, instead of a percentage.
Dataviewer
Check images display without error
CR ID#: n/s
Previously, check images may not have displayed for some checks,
failing with an exception error message. This has been corrected.
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 153 of 174
Date and Time are accepted in Transaction Search Field
CR ID#: n/a
Previously, the Transaction Search Field allowed date and time entries
for searching, but only the date was used when running the query. Now,
both the date and time values are used when running the query.
DB Conversion
“New DB Version” field text has been changed for clarity
CR ID#: n/a
Previously, the Database Conversion Utility (for 9700 2.x upgrades)
showed the database version as 9700 3.00. This has been corrected; the
version now shows 9700 3.x, which means that it has been converted to
the relational database schema.
EMC
KDS Display Chit Style help shows for style 107
CR ID#: n/a
Previously, the Device Table did not show a help chit for Chit Style #107.
This has been corrected.
EMC prevents users from deleting themselves
CR ID#: n/a
Previously, a user was able to log in to the EMC, then delete their own
Employee Record in the Employee Maintenance module. Now, the EMC
prevents users from deleting themselves.
MD0003-132
Revision C
November 18, 2008
Page 154 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
Menu Item Class option bit has been renamed for clarity
CR ID#: n/a
Previously, the Menu Item Class option bit #36 was named “Free Repeat
Course.” This has been renamed to clarify its purpose. The name of the
option is now “Repeat Course at Fixed Price Meal Prices.” When this
option is selected, repeatable course items will repeat at Fixed Price Meal
prices. If the option is disabled, courses will repeat at the “regular” menu
item price.
Menu Item Maintenance ignores RVC change to itself
CR ID#: n/a
Previously, a user in the Menu Item Maintenance module could change
the Revenue Center to the currently-active Revenue Center, causing the
module to reload. This action may have caused a lengthy delay for sites
with very large Revenue Centers. Now, the EMC prevents users from
changing to the same RVC.
Menu Item Master records are created with F&B options
enabled
CR ID#: 23259
Previously, if a Menu Item Master record was created without using
templates, the F&B options were disabled by default. This has been
corrected.
MMH Touchscreen Design displays correct Menu Item SLU
names
CR ID#: 23125
Previously, the MMH Touchscreen Design module displayed the Menu
Item SLU names for “regular” touchscreens, not MMH Touchscreens.
This has been corrected.
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 155 of 174
Power on Keyboard field saves in all configurations
CR ID#: 23203
Previously, the Power on Keyboard field in the Device Table could not
save in some database configurations where a large number of Keyboard
records existed and a small number of Touchscreen records existed. Now,
the field is saved in any configuration.
Revenue Center Parameters fields show only valid choices
CR ID#: n/a
The General Tab of RVC Parameters now shows only valid choices for
the following fields, to help prevent programming errors:
Default Bank Loan Tender/Media: Only “Loan” tender media types
are shown in this list.
Automatic Service Charge: Only preset percentage service charges
are available as choices.
Cover Charge: Service charges appear in this list if they are fixed-
amount service charges, if they do not have the “Non Revenue
Service Charge” option enabled, and if the “Service Charge Adds to
Guest Count” option is enabled.
Tax exempt Tender/Media records can be deleted
CR ID#: 23183
Previously, the EMC prevented deletions of Tender/Media records that
were configured to exempt tax. This has been corrected.
Touchscreen Style modules hold values after tab switching
CR ID#: n/a
Previously, the Touchscreen Style and Mobile MICROS Touchscreen
Style modules did not hold the correct values after being opened,
switching to another tab, then accessing the Touchscreen Style tab again.
This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 156 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
Bulk employee changes can be saved
CR ID#: n/a
Previously, a database timeout occurred when saving changes in
Employee Maintenance if several dozen records had been changed. This
has been corrected.
Keyboard Design deletions check for Power On Keyboard
before delete; performance improved
CR ID#: 22290
Previously, the EMC took approximately 40 seconds to delete one
keyboard record. Now, keyboards are deleted in a 1-4 seconds. Also, the
EMC now prevents a keyboard record from being deleted if the record is
referenced as a “Power On Keyboard” by a Keyboard Workstation.
Check-related modules prevent deletions for items entered on
checks the same day
CR ID#: 22221
Previously, the EMC did not check for current business day activity
before Tenders, Service Charges, Discounts, or Operators were deleted.
Now, a record in these modules cannot be deleted if the record was used
in a transaction for the current business day.
Employee Maintenance additions do not cause EMC crash
CR ID#: 22705
Previously, the EMC would crash with certain database and PC
configurations when adding an Employee in Employee Maintenance,
then adding another employee while the first employee was selected.
This has been corrected.
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 157 of 174
Hardware
2010 Workstation peripheral devices initialize properly
CR ID#: 22559
Previously, peripheral devices attached to 2010 workstations
intermittently failed to initialize. This has been corrected.
Interfaces
Serial Interfaces reconnect after reboot of 9700 server
CR ID#: 22414
Previously, serial interfaces may not have reconnected after the 9700
server was rebooted. This has been corrected.
KWS4
Cash Drawer assigning/unassigning error has been
eliminated
CR ID#: 22904
Previously, some databases received errors when assigning and
unassigning cash drawers. This has been corrected.
Mobile MICROS
Declined credit cards do not cause a blank box to display
CR ID#: 20931
Previously, declined credit cards on Mobile MICROS devices would
cause a blank box to display on the unit. This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 158 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
SIM DLL is supported on Mobile MICROS clients
CR ID#: 18388
Previously, Mobile MICROS clients did not support SIM DLL. This has
been corrected.
NetVupoint-NTS
Last Run Time is properly updated for Journal Jobs
CR ID#: 23062
Previously, Journals may not have been posted to the database with the
Last Run Time field populated correctly, causing the Journal Job to hang
or never run. This has been corrected.
Daily Ops totals for Revenue Centers matches drill down
totals
CR ID#: n/s
Previously, the deletion of a discount record may have caused Daily Ops
totals for a Revenue Center to be out of balance with the service
performance drill-down. This has been corrected.
Definitions job performance improved
CR ID#: 23047
The performance of the definitions job has been improved, compared to
previous versions.
Move History job moves all checks
CR ID#: 22943
Previously, the Move History job may have failed to move all checks.
This has been corrected.
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 159 of 174
Open checks query gets all open checks
CR ID#: 23014
Previously, the open checks query may have failed to return all open
checks. This has been corrected.
Scheduled transaction job returns all checks
CR ID#: n/a
Previously, a scheduled transaction job would not return all checks if the
time period contained a large number of checks. This has been corrected.
Ops
Adjust Time Card procedure allows Add and Delete
CR ID#: 21851
Previously, time cards could not be added or deleted from the Adjust
Time Card procedure. This has been corrected.
Clock in process does not cause server slowdowns
CR ID#: n/a
Previously, the clock in process may have caused CPU usage on the 9700
server to spike, depending on database configuration and the number of
Timecard Records in the database. This has been corrected.
Menu Item Definition updates do not cause SLU item
duplication
CR ID#: 22147
Previously, certain types of Menu Item Definition updates caused the
definition to appear on the workstation SLU multiple times. This has
been corrected.
MD0003-132
Revision C
November 18, 2008
Page 160 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
TouchSplit function does not cause erroneous log messages
CR ID#: 22583
Previously, the TouchSplit function caused log messages to appear in the
8700d.log. This has been corrected.
Ops/SAR
Large transactions do not cause intermittent MRDB failure
CR ID#: 23146
Previously, large transactions intermittently failed to write to the
transaction detail log, causing the MRDB process to fail. This has been
corrected.
On Demand Customer Receipt functionality behavior
corrected
CR ID#: n/a
Previously, the On Demand Customer Receipts option did not function as
expected. The correct behavior is that the RVC Parameter option, “On
Demand Customer Receipts” overrides the Tender/Media option, “Print
Customer Receipt.” The following charts explain the correct behavior,
which has now been implemented.
RVC Parameters option, On Demand Customer Receipts, is Enabled
Tender Media
Option Bit: “Print
Customer Receipt”
Fast Transaction
Result (Customer
Receipt)
Receipt Prints after
[Print Customer
Receipt] Function
Key is used
ON Receipt will not Print YES
OFF Receipt will not Print YES
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 161 of 174
RVC Parameters option, On Demand Customer Receipts, is Disabled
Notes:
These charts reflect the behavior with the following configuration:
Operator Option Bit “On-Demand Printing” set to ON
Workstation Option Bit “Do Not Clear Screen After Transaction”
set to ON
-The setting of this option bit is actually irrelevant when “On
Demand Customer Receipts” for the Revenue Center is
enabled-the workstation will function as though this option is
enabled, regardless of the EMC setting. This is necessary so
the operator has a chance to use the [Print Customer Receipt]
function key.
A [Print Customer Receipt] function key programmed on the
default transaction screen.
A typical database configuration would be as follows:
Appropriate Tender/Media records programmed with “Print
Customer Receipt” enabled.
Revenue Center Parameter option “On Demand Customer
Receipt” disabled.
With this configuration, receipts will always print based on the
Tender/Media configuration; if a Revenue Center requires that
receipts only print after a transaction per customer request, the
“On Demand Customer Receipts” option should then be enabled.
Tender Media
Option Bit: “Print
Customer Receipt”
Fast Transaction
Result (Customer
Receipt)
Receipt Prints after
[Print Customer
Receipt] Function
Key is used
ON Receipt will Print No
OFF Receipt will not Print No
MD0003-132
Revision C
November 18, 2008
Page 162 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
Prices changed with the Change Price Sub Level Function
Key post correctly to the database
CR ID#: 21668
Previously, a price changed during a transaction with the “Change Price
Sub Level” function key (639) would not post to the database correctly,
causing incorrect reports and 8700sql exports. This has been corrected.
Stored Value Card function “Prompt for Program” has been
implemented
CR ID#: 21781
Previously, the Stored Value Card function to “Prompt for Program” was
not implemented. This has been corrected.
Workstation Reports can function on Totals Periods 10 and
higher
CR ID#: 21532
Previously, workstation reports did not function on Totals Periods 10 or
higher. This has been corrected.
Check transfers between RVCs function properly when using
different check number ranges
CR ID#: 22609
Previously, it was not possible to transfer a check from one Revenue
Center to another when the check number ranges between the two were
not overlapping. For instance, RVC 1 allows check numbers 1000-1999,
and RVC 2 allows check numbers 2000-2999. In that instance, it was not
possible to transfer a check, because the check number from one RVC
was invalid in the other RVC. This has been corrected. Now, the check
number from the original RVC will persist into the new Revenue Center.
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 163 of 174
Credit Card Authorizations will batch for checks from
previous business days
CR ID#: n/a
Previously, when a check was adjusted from a previous business day and
paid to a credit card, the credit card payment was never batched. This has
been corrected.
Payment rounding does not cause incorrect totals
CR ID#: 22937
Previously, when a check was paid and currency rounding was in use,
totals may have shown incorrect figures. This has been corrected.
Workstation prevents user from paying a check to a
previously-batched authorization
CR ID#: 22756
Previously, the following series of steps would create a check that could
not be batched by the system:
1. User authorizes a credit card on a check
2. User closes the check to another tender
3. A credit card batch is performed by the system
4. The user adjusts the check and pays to the credit card that was
authorized.
Now, this process is not allowed by the system. When a user tries to pay
to the previously-batched authorization (step #4), the workstation will
show an error message and the operation is not allowed.
TouchSplit function does not cause erroneous log messages
CR ID#: 22583
Previously, the TouchSplit function caused log messages to appear in the
8700d.log. This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 164 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
Custom Mag Cards are recognized
CR ID#: 22515
Previously, Custom Mag Cards may have returned the error “Magnetic
card is the wrong type.” This has been corrected.
Report Writer
Changes to VAT rates does not cause incorrect previous
totals
CR ID#: 22526
In all previous versions of 9700, changes to the VAT rate caused the
system to show previous totals using the new VAT rate, instead of the rate
used for the transactions. Now, reports will show the VAT rate that was in
use when the sale was performed.
Automatic Service Charge posts correctly after Void
CR ID#: n/a
Previously, Automatic Service Charges posted incorrectly to Tip Reports
when voided, if the “Post to Service Charges Total on Tip Reports”
option was enabled. This has been corrected.
Menu Item Detail Report Type #2 Shows all Definitions
CR ID#: 22696
Previously, the Menu Item Report Type #2, “Detail Report, Not Broken
Down by Revenue Center”, showed only the first Menu Item Definition
per item. This has been corrected.
Note Changes to the VAT rates should only be made when there
are no open checks in the system.
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 165 of 174
Menu Item Reports show the Menu Level column
CR ID#: 21248
Previously, the Menu Level column did not show on Menu Item Reports
when the “Enable Menu Levels on Menu Item Detail Reports” option
was enabled. Now, the column is displayed.
Power cycle after CC Auth does not cause Carried Over
Totals
CR ID#: 22768
Previously, when a workstation lost power after a Credit Card
Authorization, financial reports would show extra checks in the Carried
Over Totals section of the report. This has been corrected.
Tax Exempt Coupons do not cause invalid Charge Tip Totals
CR ID#: 22055
Previously, a “Tax Exempt Coupon” tender caused sales to be added to
the Charge Tip totals. This has been corrected.
SAR
Credit Card number masks after Fast Transactions
CR ID#: 23072
Previously, the credit card number would display unmasked on the SAR
client display if the “Credit Card Lookup” function key was used during
a Fast Transaction, and the “Do Not Clear Totals after Transaction”
option bit was enabled for the workstation. This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 166 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
Error message “Print Format Incompatible with Printer”
does not cause future print jobs to fail
CR ID#: 23016
Previously, if a SAR client displayed the error message, “Print Format
Incompatible with Printer, Check Configuration”, future print jobs to
valid printers would not print. This has been corrected.
Local printing functions after toggling EMC option bit
CR ID#: 22138
Previously, when the status of the EMC option “Enable Local Guest
Check Printing” was changed, a SAR client failed to print local guest
checks until a Credit Card Authorization was printed first. This has been
corrected.
Menu Item Prices align correctly when using Asian fonts
CR ID#: 22315
Previously, menu item prices did not align on the workstation or on guest
checks and receipts when using Asian fonts. This has been corrected. For
WindowsCE clients, the following changes must be made for the font to
be downloaded to the client:
1. Modify the setup.dat file in the
9700\ClientInstalls\CALInstall\Ws4\Packages\WS4SarOps directory.
a) After the line,
TRANSFERFILE,OPS08x10.TTF,\CF\PosClient\cfg\OPS08x10.
TTF, add the following:
TRANSFERFILE,xxxxxxxxxxxxxx,\CF\PosClient\cfg\xxxxxxxx
xxxxxx
b) In this example, the xxxxxxxxxxxxxx text will have to be
replaced with the name of the font file. The three available fonts
are:
-msmincho.ttc (Japanese)
-batang.ttf (Korean)
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 167 of 174
-simsun.ttc (Simplified or Traditional Chinese)
c) b.Decrement the Version number (the third line of the file) to
force the workstation updates.
2. The workstations will download the font file, allowing the fix to work
Note that the file size of the font file may cause the workstation to
download its CAL files abnormally slow. Because of this,
MICROS recommends that sites change the setup.dat file after all
clients have received the font file. Simply place a # character in
front of the line added in step 1a. This will prevent the
workstations from downloading the file again.
Serial printers align text properly
CR ID#: 21858
Previously, SAR clients printed a smaller left margin of guest checks and
receipts when printing to a serial printer than when printing to an IDN
printer. Now the margins are the same for both types of printers.
Workstations receive database updates when screen does not
clear after transactions
CR ID#: n/a
Previously, workstations would not receive database updates when
configured to “Do Not Clear Screen after Transaction”, or when in
Revenue Centers with the option “On Demand Customer Receipts”
enabled. Now, workstations receive the updates.
Begin/Pickup Check operation does not check for pending
updates
CR ID#: 22963
Previously, the begin/pickup check operations checked for pending
updates from POSSRV before beginning a check, often disrupting user
operations. Now, SAR clients will not check for updates during the begin
and pickup operations; updates will be processed after transactions.
MD0003-132
Revision C
November 18, 2008
Page 168 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
Checks rung immediately before network loss do not cause
incorrect reports
CR ID#: n/a
Previously, if a check was started on a SAR client and network
connectivity was lost before a Service Total, reports showed incorrect
totals if the check was subsequently picked up and closed on a different
workstation. This has been corrected.
Closed check adjustment does not lead to incorrect reports
CR ID#: 21855
Previously, closed check adjustments on SAR clients may have caused
financial reports to show incorrect totals. This has been corrected.
Confirm Number of Guests Threshold is read from the
database
CR ID#: 18243
Previously, SAR clients defaulted the “Confirm Number of Guests
Threshold” to 9, instead of reading this from the configured value in the
database. The configured value is now used.
“Filter by seat” does not cause inconsistent totals
CR ID#: n/a
Previously, seat filtering on SAR clients may have caused reports totals
to show incorrect carried over totals amounts. This has been corrected.
Fixed-length Guest Checks print to Unicode printers
CR ID#: 18947
Previously, fixed-length guest checks could not be printed to Unicode
printers. This has been corrected.
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 169 of 174
Menu Level change functionality works like Ops client
CR ID#: 18357
Previously, when changing the Sub Level of a transaction, a Main Level
name would appear on the screen. For instance, when pressing a “Sub
Level #4” Function Key, the name of Main Level #4 would appear on the
screen. This has been corrected. Now, SAR clients function like Ops
clients-the name of the level changes below the Blue Option Bar, but it
does not display at the top of the screen.
Multiple Check-Splits on one check does not cause incorrect
totals
CR ID#: n/a
Previously, a check split multiple times on a SAR client may have caused
incorrect totals. This has been corrected.
Multiple Menu Item Class changes on large databases do not
cause error
CR ID#: n/a
Previously, an intermittent error, “Not enough memory to load RVC”,
would appear when changing the Menu Item Class of several definitions
in some very large databases. This has been corrected.
Offline transactions are not lost when multiple interfaces are
in use
CR ID#: 22582
Previously, offline transactions may have failed to post to the database
when multiple interfaces were programmed. This has been corrected.
SIM Windows consistently display on PCWS 2010 and
Windows XP
CR ID#: 22648
Previously, SIM windows intermittently failed to display on PCWS 2010
units running Windows XP and the SAR client. This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 170 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
Visa TCP functions when database contains all POS Clients
CR ID#: 22620
Previously, the Visa TCP driver did not function unless the database was
programmed with at least one Ops client or SCC. This has been
corrected.
Auto Service Charges can be exempted when using VAT
CR ID#: 21955
Previously, the Automatic Service Charge could not be exempted on
SAR clients when the global tax setting was configured as VAT. This has
been corrected.
CLOCK_IN SIM Event is recognized by SAR clients
CR ID#: 22409
Previously, the CLOCK_IN SIM event was not recognized by SAR
clients. This has been corrected.
Database holds correct information after deletions/updates
CR ID#: 22837
Previously, deletion and update changes made in EMC may have caused
SAR clients to update the local database incorrectly, causing error
messages such as “Menu Item Master not found”. This issue, only seen in
Service Pack 11, has been corrected.
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 171 of 174
Signature Capture
“Reject” and “Accept” buttons have been moved to decrease
customer error
CR ID#: 22475
Previously, the “Reject” and “Accept” buttons on a Signature Capture
pad were located below the signature area. Occasionally, customers
accidentally pressed these buttons while signing, so the buttons have now
been moved above the signature area.
SIM
Discretionary data from credit cards cannot be accessed
CR ID#: n/a
Discretionary data from credit cards is no longer available through SIM.
This revision has been made in accordance with CISP compliance
regulations.
Mobile MICROS recognizes TRANS_CNCL, MI_VOID, and
MI_RETURN commands
CR ID#: n/a
Previously, the SIM commands TRANS_CNCL, MI_VOID, and
MI_RETURN were not recognized on Mobile MICROS clients. This has
been corrected.
LoadKeyboardMacro does not restore exempted Auto Service
Charge
CR ID#: 22697
Previously, checks paid via the LoadKeyboardMacro SIM function
would restore the Automatic Service Charge on a check if it had been
exempted. This has been corrected.
MD0003-132
Revision C
November 18, 2008
Page 172 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
Stored Value Cards
Card numbers can contain up to 40 digits
CR ID#: n/a
Previously, the maximum Stored Value Card length was 19 digits. Now,
the system allows up to 40 digits for a Stored Value Card number.
System
Pos87svc.log growth efficiency improved for sites using
different default Code Page
CR ID#: n/a
Previously, the pos87svc.log would grow at an abnormally large rate, if a
registry setting existed to change the default Code Page of the system.
This has been corrected.
Transaction Services
Credit Card Vouchers print when enabled
CR ID#: n/a
Previously, Credit Card Vouchers would not print to remote printers
when the authorization was performed within a check created by
Transaction Services. This has been corrected.
Note Some Stored Value Card vendors wrote SIM scripts that
truncated the input to 19 digits; these SIM scripts are no
longer necessary after this fix has been implemented.
9700 Version 3.10 Service Pack 1
What’s Revised
MD0006-065
Revision C
November 18, 2008
Page 173 of 174
POSAPI
“Unknown Client Type” message does not appear
CR ID#: n/a
Previously, POSAPI transactions may have failed with the error message,
“Unknown Client Type: 4". This issue, only seen in Service Pack 11, has
been corrected.
UWS Reports
Employee Labor Detail reports show correct data
CR ID#: 21220
Previously, Labor Detail reports incorrectly showed detail from past pay
periods. Now, the labor detail report shows the correct information.
WinStation
Com Port configuration is unchanged after upgrades from
sp10
CR ID#: 22690
After installing Service Pack 11, certain devices configured on
WinStation Com Ports would change configuration. This has been
corrected. When installing sp12 to an sp10 (or lower) system, the Com
Ports configurations will remain the same for all devices.
Note Note: If installing sp12 to an sp11 system, it is possible that
the devices need to be reconfigured on each WinStation. A
site which reconfigured certain devices after installing from
sp10 (or lower) to sp11 is a site which will have to
reconfigure again after installing sp12.
MD0003-132
Revision C
November 18, 2008
Page 174 of 174
9700 Version 3.10 Service Pack 1
What’s Revised
TouchSplit screen responds on first check after reboot
CR ID#: 16192
Previously, the TouchSplit check area did not respond to user input on the
first check split operation after a reboot of the workstation. (The user was
required to press another button on the screen.) Now, the user input is
immediately accepted.

Navigation menu