GIG_Rel32_ Mitel 3100 ICP General

User Manual: Mitel 3100 ICP General

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General Information Guide (GIG)
August 2002, Release 3.2
1
Table of Contents
Preface..........................................................................................................3
About this document ...................................................................................................................3
About Mitel Networks Corporation .................................................................................................3
Documentation Available .............................................................................................................3
Disclaimer..................................................................................................................................4
Trademarks ...............................................................................................................................4
Copyright...................................................................................................................................4
3100 ICP Introduction ..................................................................................5
Solution Components ....................................................................................5
Controller ..................................................................................................................................5
Option Modules ..........................................................................................................................7
ONS Module............................................................................................................................7
Analog Services Module............................................................................................................7
LS/CLASS Module ....................................................................................................................7
BRI Module (UK only) ..............................................................................................................7
Expansion Unit ...........................................................................................................................7
System Maximums ........................................................................................8
3100 ICP Technical Specifications.................................................................8
3100 ICP Data Specifications ........................................................................1
Solution Architecture ....................................................................................1
Management Tools ........................................................................................2
System Quick Installation Tool .....................................................................................................2
System Tool...............................................................................................................................3
Group Administrator's Tool...........................................................................................................4
Desktop Tool ..............................................................................................................................5
Telephone Sets supported on the 3100 ICP...................................................7
IP Phones Technical Specifications ................................................................................................8
Mitel Networks 5001 IP Phone ......................................................................................................8
Mitel Networks 5005 IP Phone ......................................................................................................9
Mitel Networks 5010 IP Phone ....................................................................................................10
Mitel Networks 5020 IP Phone ....................................................................................................11
Mitel Networks 5140 IP Appliance ............................................................................................... 12
Mitel Networks 5822 Softphone .................................................................................................. 13
2
Other Devices..............................................................................................14
Analog devices ......................................................................................................................... 14
Printers, PCs, Laptops and Existing LAN....................................................................................... 14
Conference units....................................................................................................................... 14
Mitel Networks 5303 Conference Unit....................................................................................... 15
Mitel Networks 5305 IP Office Conference Unit .......................................................................... 15
Mitel Networks 5310 IP Board Room Conference Unit................................................................. 16
Programmable Key Modules (PKM).............................................................................................. 17
Mitel Networks 5410 Programmable Key Module ....................................................................... 17
Mitel Networks 5415 Programmable Key Module ....................................................................... 17
Mitel Networks 5421 Interface Module ..................................................................................... 18
Mitel Networks 5423 IrDA Module ............................................................................................... 18
Remote Access, Security and Encryption.....................................................19
Dial Up Connection ................................................................................................................... 19
VPN Connection ........................................................................................................................ 19
SonicWall VPN Connection ...................................................................................................... 19
6000 MAS ............................................................................................................................ 21
Feature Overview ........................................................................................21
System Features Overview......................................................................................................... 22
Voice Mail Feature Descriptions ..................................................................23
Auto Attendant Feature Descriptions ..........................................................26
Telephony Features Available on IP Phones................................................27
IP Telephony Features Descriptions ............................................................30
IP Networking.............................................................................................36
IP Networking Features Overview...............................................................37
Typical 3100 ICP Configuration ...................................................................39
Glossary ......................................................................................................41
Index ..........................................................................................................44
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Preface
About this document
This guide provides detailed product and technical information on the 3100 Integrated Communications Platform
(ICP), a Mitel Networks small business solution. This is a pre-sales document, aimed primarily at Mitel Networks
channel partners, in particular sales engineers and sales representatives.
About Mitel Networks Corporation
Mitel Networks is a leading-edge provider of next-generation IP telephony solutions. The company creates
advanced communication solutions and applications in the areas of speech recognition, wireless mobility, unified
messaging, and customer interaction solutions. Through direct channels and strategic technology partnerships,
Mitel Networks currently serves the education, hospitality, healthcare, and government markets, providing voice
communications solutions that are robust and reliable. The foundation for Mitel Networks' IP-based platforms will
deliver the power of IP to the desktop.
Mitel Networks is an industry leader in broadband technologies. The company's successful integration of voice and
data infrastructures, with patented dual-bus architecture in its Ipera™ IP platform, lets communication systems
easily accommodate IP and digital phones. The Ipera platform allows enterprise customers of all sizes to
seamlessly implement and/or upgrade to a Voice-over-IP (VoIP) infrastructure without sacrificing any of the
features or functionality of the traditional PBX. In addition, clients also benefit from a broad range of IP-enabled
applications.
Mitel Networks is headquartered in Ottawa, Canada, home to the company's product development, marketing,
finance, and administration functions. Regional operations are located in Herndon, Virginia (US Sales), Caldicot,
Wales (European headquarters); and Singapore (Asia-Pacific operations). Mitel Networks operates 71 regional
facilities in the U.S., Canada, the UK, Europe, and the Far East. Manufacturing facilities are located in Canada and
the UK.
www.mitel.com 1-800-MITEL-SX
Mitel Networks
350 Legget Drive
Kanata, Ontario
K2K 2W7 Canada
(613) 592-2122
318-7020
Mitel Networks
205 Van Buren Street
Suite 400
Herndon, VA
20170-5336 USA
Mitel Networks
Mitel Business Park
Portskewett,
Monmouthshire
NP6 4YR UK
+44(0)1291430000
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this
document is believed by Mitel to be accurate as of the date of its publication, and is subject to change without
notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to
you as a result of having made this document available to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Corporation. All other products and services are the
trademarks of their respective holders.
© Copyright 2001, Mitel Networks All rights reserved. Printed in Canada.
Documentation Available
This document will be updated with each release. It is, together with a variety of other pre-sales and post-sales
information and tools, available on the Mitel On Line (MOL) extranet site under Product Portals – 3100 ICP.
Access to MOL can be obtained by registering under www.mitel.com – on line services, or by contacting any Mitel
Account Executive or Mitel Customer service at 1800 796 4835.
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Another useful information source for the latest version of this document and other 3100 ICP technical
documentation is Manual Maker. This tool can be accessed through www.mitel.com/edocs. In the context of the
3100 ICP solution, Manual Maker can be used to generate customized user guides for any of the Mitel Networks IP
phones, other desktop devices and voice mail.
Disclaimer
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel
Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed
in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries
assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions
of it may be issued to incorporate such changes.
Trademarks
MiTAI, HOST COMMAND INTERFACE (HCI), TALK TO, ANSWER PLUS, Speak@Ease are trademarks of Mitel
Networks Corporation.
Mitel Networks is a trademarks of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Java is a trademark of Sun Microsystems Incorporated.
Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.
Other product names mentioned in this document may be trademarks of their respective companies and are hereby
acknowledged.
Copyright
®, TM Trademark of MITEL Networks Corporation
©Copyright 2002, MITEL Networks Corporation
All rights reserved
5
3100 ICP Introduction
The Mitel Networks™ 3100 Integrated Communications Platform (ICP) is a Voice over IP (VoIP) solution for small
businesses (5-50 employees). It is also a cost-effective solution for branch offices of larger enterprises.
This 3100 ICP business communications solution provides a complete voice and data network. It combines a
telephone system with sophisticated call management, a computer network and a gateway to the Internet in 1
affordable package. It also integrates seamlessly with Mitel Network’s wide range of IP telephones, analog phones,
and other peripherals.
This solution builds on Mitel Networks 25-plus years of telecommunications experience by migrating system and
desktop features forward into a packet switched delivery model that is also designed for ease of installation, user
configuration, and maintenance. Unlike most IP telephony solutions that are designed to support large numbers of
users, the 3100 ICP makes the latest advances in converged voice and data application solutions both available
and affordable for small business, through existing standard network services such as:
y standard loop start (LS)/CLASS service lines,
y dial-up modem connectivity,
y DSL or cable modem broadband connections, and
y Digital access such as T1 and PRI (planned for early 2003).
Solution Components
The 3100 ICP solution consists of a base unit, called the Controller, and a number of option modules and expansion
units that allow the solution to be adjusted to the customer's needs. This section provides a detailed description of
each component.
The 3100 ICP components have the following common physical features:
y External Casing - components may be stacked or rack-mounted (in a 19-inch rack)
y Power Supply - each unit has a Standard Male IEC AC input connector for power
y LEDs - located on the front of the units for visual indication of circuit status.
Controller
Figure 1 - 3100 ICP Controller
The Controller is the basis of the 3100 ICP solution (Figure 1). It provides the voice, data, signaling, central
processing, and communications resources for the solution.
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The Controller has the following physical characteristics:
y It can be installed on a desk, mounted in a 19" rack, or hung on a wall.
y The front panel allows you to access the peripheral interfaces on the control card and the optional line and
expansion modules.
y The rear panel includes the power input connector and has an opening for the Uplink connector.
y The top cover can be removed to allow for adding optional modules or an Uplink card that provides
connection to the 3100 ICP Expansion.
In terms of functionality and components, the Controller provides the following (Figure 2):
Voice functionality:
y two analog ONS POTS ports
y four analog LC/CLASS ports (North American variant)
y two BRI ports (UK variant)
y voice mail (four virtual ports, 60 mailboxes, 150 hours of recording time)
y call control and voice mail software
Note: All ports except for the R 232/DB9 ports are RJ45 jacks
Data functionality:
y eight 10/100 Mbs Ethernet port Layer 2 powered switch (IP set powering)
y Dynamic Host Configuration Protocol (DHCP) server that supports up to 100 IP addresses
y IP Edge router (IP routing/WAN router, Domain Naming System (DNS) and Network Address Translation
(NAT)
y one WAN Ethernet port for connections to WAN services such as cable or Digital Subscriber Line (DSL).
remote WAN locations are supported through Ethernet WAN interface or dial-up Point-to-point Protocol
(PPP) connections.
y two V.34 modems
y two RS232/DB9 Serial ports for call logging record output (Station Message Detail Recording, SMDR) and
diagnostic information
y router and Switch software
y compact flash module – 128MB
y standard 3.0 Gigabyte EIDE hard disk drive
Figure 2 - 3100 ICP Controller Front View
The Controller also includes three universal expansion slots for Optional Modules.
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Option Modules
In order to best suit customer’s needs, the 3100 ICP provides a number of option modules. These modules increase
the number of lines and analog devices that can be supported by the 3100 ICP. They insert into the Controller
unit’s option slots as indicated in Figure 2.
The following modules are available:
y 2-port ONS module
y 4-port ONS module
y 4-port Analog Services module
y 4-port LS/CLASS module
y BRI module (UK only)
ONS Module
The ONS module allows analog devices to be connected to the 3100 ICP. Each Controller supports a maximum of
two ONS modules (either the two port or the four port version).
Analog Services Module
The Analog Services Card includes the following:
y one ONS port for a door opening relay circuit
y one ONS port for a loudspeaker paging unit
y one LS/CLASS port
y one off-site premise port
y The LS/CLASS and off-site premise port can also be used to create a power fail transfer circuit that
connects the LS line circuit to the ONS extension circuit in the event of a system power failure
A maximum of one ASC module can be added to the Controller.
LS/CLASS Module
The LS/CLASS module provides an interface between the 3100 ICP and LS/CLASS analog exchange lines. The lines
support both North American and UK CLASS services such as CLID.
The loop start lines can be programmed to meet global transmission and protocol requirements through the
System Management Tools.
A maximum of one 4-port LS/CLASS module can be added to the Controller (which already contains four LS/CLASS
ports). A 4-port LS/CLASS module is available for both the North American and UK 3100 ICP variant.
BRI Module (UK only)
The BRI module provides an interface between 3100 ICP and the ISDN. The module provides two 2B+D S/T
interfaces, each of which can support two voice or data channels. The channels can be configured to operate in
either trunk or subscriber mode. In the standard configuration for trunk mode the ports use point-to-point
connection, a version of the module which uses point-to-multipoint connection is also available.
Expansion Unit
The 3100 ICP solution also can be expanded through Expansion Units (Figure 3). Currently, an 8 and 16-port
Expansion unit are available. Early in 2003, a 24-port Expansion unit will become available as well to accommodate
further growth.
Each Expansion unit includes a 10/100 Ethernet port layer 2, powered switch with the respective number of ports.
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Figure 3 - 3100 ICP 16 port Expansion Unit
System Maximums
Table 1 summarizes the 3100 ICP system maximums. Please note that early 2003, the 3100 ICP will be further
expanded to support a full T1/E1 (24 channels). The 24-port Expansion Unit will be released at the same time.
Capacities
Functionality
Controller Controller plus option
cards
Controller plus option
cards plus expansion
unit
10/100 IP Ports 8 8 24
Analog device ports 2 10 10
Voice Trunks 4 8 8
WAN Data Connection 1 link 1 link 1 link
Maximum voice extensions
(combination IP sets and analog sets)
10 18 34
Table 1 - 3100 ICP System Maximums
3100 ICP Technical Specifications
Table 2 summarizes the technical specifics for the 3100 ICP. Other technical details are outlined below.
The WAN Ethernet Port supports connections to DSL modems or Cable modem service.
The Layer 2 Ethernet switch includes:
y 8 10/100 ports
y auto-sensing
y auto-negotiation
y support for half or full duplex mode
y QoS/priority mechanisms including source port, MAC address and TOS field.
y supplying power to Mitel Networks IP Phones
The 3100 ICP supports tone plans for the following geographic areas:
y Argentina
y Canada
y Caribbean
y Chile
y Mexico
y United Kingdom
y United States
1
Controller -
2.6 in (66 mm) without feet
2.9 in (75 mm) with feet
Controller and Expansion height
Expansion -
1.73 in (44 mm) without feet
2.1 in (53 mm) with feet
Controller and Expansion width 17.3 in (440 mm) without feet
17.7 in (449 mm) with feet
Controller and Expansion depth 14 in (355 mm) without feet
14.3 in (363 mm) with feet
Controller and Expansion weight Controller - 12.4 lb (5.6 kg)
Expansion - 8.8 lb (4.0 kg)
Supply voltage 90 Vac to 132 Vac and 180 Vac to 264 Vac
Maximum load 75W continuous, 85W peak
Working Temperature 32°F to 104°F (0°C to 40°C)
Storage Temperature -4°F to +122°F (-20°C to +50°C)
Transport Temperature -40°F to +158°F (-40°C to +70°C)
Working Humidity 10% to 85% RH
Storage Humidity 10% to 90% RH
Transport Humidity 5% to 95% RH
Air Pressure 70 - 106 kpa (700 - 1060 mb)
Table 2 - 3100 ICP Technical Specifications
3100 ICP Data Specifications
WAN Ethernet Port Supports connections to xDSL modem or Cable modem service.
Layer 2 Ethernet Switch 10/100 ports, auto-sensing, auto-negotiation, supports half or full duplex
mode, QoS/priority mechanisms supported include source port, MAC address,
IEEE802.1p, VLAN and TOS field/Diff Serv. Supply power to Mitel Networks IP
Phones.
Table 3 - 3100 ICP Data Specifications
Solution Architecture
The 3100 ICP is built upon Mitel Networks Data Integrated Voice Applications™ (DIVA) architecture. This
architecture delivers a highly robust call control that fully utilizes the power of IP while also supporting the
traditional Time Division Multiplexing (TDM) based telephony for legacy devices and Public Standard Telephone
Network (PSTN) connectivity.
Mitel Networks’ architecture uses the Internet Protocol (IP) network to connect IP telephony devices and provides a
supplementary TDM subsystem to switch calls between traditional telephone devices. The 3100 ICP has the
advantage of being able to optimally switch all types of traffic: IP or TDM.
The 3100 ICP provides native call setup, tear down, and signaling between Ethernet IP connected telephones. For
traditional telephony, such as POTS and PSTN trunks, call handling is performed by the 3100 ICP through a
conventional TDM circuit-switched subsystem.
The ability to use two different switching techniques simultaneously means that all traffic is switched with minimum
conversion between packet and traditional telephony to provide optimum voice quality in all call scenarios.
Embedded gateway functionality is only required between the IP and non-IP networks, optimizing the use of
system resources.
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Figure 4 - 3100 ICP System Architecture
Management Tools
The 3100 ICP has four easy-to-use, PC-based management tools, which can be used on-site or remotely:
• System Quick Installation Tool
• System Tool
• Group Administrator's Tool
• Desktop Tool
The System quick installation and System tool simplify installation and maintenance of the system. The Group
administrator and Desktop tool are specifically designed to allow group administrators and end users respectively
to manage their own phones. This way, users do not have to read through manuals or go through cumbersome
programming on the phone itself to benefit from all phone features. All management tools are browser-based
(Microsoft Internet Explorer version 5 or higher required).
On-site, the management tools can be accessed through a laptop or desktop PC that is connected to the LAN,
through either a LAN drop, the Ethernet port on the back of the IP Phone, or directly to an Ethernet port on the
Mitel Networks 3100 ICP Controller or Expansion Unit.
The Management tools can be accessed remotely in two ways:
y by dialing into the 3100 ICP through the Internet. This is done via either a xDSL or cable modem in the
remote location into the 3100 ICP WAN Ethernet port; or
y by dialing into the 3100 ICP through dial up modem. This is done using the modem on the remote user’s
PC or laptop into one of the V.34 modems included in the 3100 ICP.
System Quick Installation Tool
Primarily a "use once" tool (Figure 5), the System Quick Installation Tool is designed to get the Mitel Networks
3100 ICP up and running at initial installation with very little programming. The tool is an installation wizard that
guides the installer through a logical series of questions, which, when completed, configures the system to the
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selected settings. This tool also allows the installer to create a quick install template to use for future installations.
This is especially useful to speed up deployment of the 3100 ICP throughout multiple branch offices.
Figure 5 - 3100 ICP System Quick Installation Tool
System Tool
A trained installer or technician uses the System Tool (Figure 6) to edit and maintain the 3100 ICP’s system
configuration. The System tool allows the technician to:
y manage system-wide settings, for example date and time
y manage system provisioning and configuration. For instance, backup and restore, IP licensing options
y manage provisioning and configuration of extensions and lines
y manage provisioning and configuration of IP networking features such as the router and layer-2 switch
y capturing system logs to assist in troubleshooting (more elaborate diagnostics are planned for Release
4.0)
y define and change user access to the Desktop and System tools
y back up, restore and upgrade of system software and databases
y import and export data
y manage licenses for system options
y manage voice mail boxes and auto attendant features
y define voice management features applying to the system or network of systems.
4
Figure 6 - 3100 ICP System Tool
Group Administrator's Tool
The System or Group Administrator uses the Group Administrator's Tool (Figure 7) to manage user access to the
3100 ICP, add new users, modify user profiles and maintain certain system-wide features.
The Group Administrator's Tool allows an administrator to:
y change the date and time displayed on devices connected to the Mitel Networks 3100 ICP
y add users to the system
y change and deleting user information
y manage users' passwords and PIN codes
y assign line appearances and hunt maps
y create, modify and delete extension groups
y manage pick-up and night service groups
y manage the system's telephone directory
y add, modify, and delete system speed calls
y print the system speed call directory
y create and customize printed copies of user guides for the Mitel Networks IP Phones and the Mitel
Networks 5140 IP Appliance
y manage dealer contact information.
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Figure 7 - 3100 ICP Group Administrator Tool
Desktop Tool
This tool is what many users have requested: a simple, browser-based program interface that allows phone users
to easily benefit from all the features at their disposal. It is designed such that phone users can easily program
their personal keys with features, line keys, and personal speed call numbers. They can also:
y manage a personal directory list
y setup call forwarding
y manage their Internet bookmarks (Mitel Networks 5140 IP Appliance users only)
y manage their Personal Directory (Mitel Networks 5140 IP Appliance users only)
y change their login password.
As shown in Figure 8, the picture of the phone represents the phone the user has on their desk. The user clicks on
a feature and gets a description of what that feature does in the lower right corner. The user can then simply click
on a key in the picture and assign the feature to that key.
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Figure 8 - 3100 ICP Desktop Tool
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Telephone Sets supported on the 3100 ICP
The 3100 ICP supports a comprehensive range of IP phones satisfying the customer’s choice of cost and
functionality (Figure 9). The IP phones will range from IP equivalent POTS sets to fully featured hands free sets.
These Mitel IP phones provide quick and easy access to a wide range of voice functions based on Mitel Networks’
acclaimed handset design.
Figure 9 - Mitel Networks IP Telephones
The advantages of using IP phones over analog or digital sets are:
y Plug and play functionality. Move phones from one desk to another without any re-programming. The
system recognizes the user of a particular phone as soon as the phone is plugged into a location and it
attaches the user’s profile and programming automatically.
y Single wire. Since the system runs on CAT 3 or CAT 5 LAN cabling, no phone cabling is needed which
reduces the cost and simplifies installation and maintenance. In addition, all Mitel IP phones (except
5001/5005) have dual ports so that a PC or laptop can be plugged in the back of the phone.
y Single point of powering. The Layer 2 switch included in the 3100 ICP provides power to the IP phones -
no additional power is needed at the desk to power the phones. (Please note that the 5140 must be
plugged into the Controller unit. If plugged into the Expansion unit, this particular phone requires
additional powering).
y End user programming tools. By using the browser based tools, the group administrator and end user can
set up their own phones and add and remove users without having to call in a technician - a savings in
cost and time.
y Ability to expand on the system by adding useful applications, such as visual voice mail (on the 5140 web
set), dialing from Outlook or ACT!TM.
y Possibility to use a Softphone for users that are mobile, for example work shifts, work from home or on
the road. When these users are in the office, they can sit down at any desk, plug in their laptop and their
phone (Softphone is installed on the laptop or PC) works as if they were at their own desk.
Mitel Networks 3100 ICP supports the following desktop devices:
y Mitel Networks™ 5001 IP Phone;
y Mitel Networks™ 5005 IP Phone;
y Mitel Networks™ 5010 IP Phone;
y Mitel Networks™ 5020 IP Phone;
y Mitel Networks™ 5140 IP Appliance;
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y Mitel Networks™ 5303 Conference Unit (analog);
y Mitel Networks™ 5305 IP Office Conference Unit;
y Mitel Networks™ 5310 IP Board Room Conference Unit;
y Mitel Networks™ 5410 Programmable Key Module when connected to a Mitel Networks 5020 IP Phone;
y Mitel Networks™ 5415 Programmable Key Module when connected to a Mitel Networks 5020 IP Phone;
y Mitel Networks™ 5421 Interface Module (device that connects PKM to phone);
y Mitel Networks™ 5423 IrDA Module;
y Mitel Networks™ 5822 Softphone (for use with a PC).
IP Phones Technical Specifications
Table 4 outlines the technical specifications for the Mitel Networks IP Phones. The following sections will provide
more detail on each set.
5001 5005 5010 5020 5140
Width 6.5 in
(16.5 cm)
6.5 in
(16.5 cm)
8.9 in
(22.4 cm)
8.9 in
(22.4 cm)
8.9 in
(22.4 cm)
Height 8.25 in
(21 cm)
8.75 in
(22.2 cm)
7.0 in
(17.8 cm)
7.0 in
(17.8 cm)
8.5 in
(21.6 cm)
Storage Temperature Range -40°F to 151°F
(-40°C to 66°C)
-13°F to 158°F (-25°C to
70°C)
-40°F to 151°F
(-40°C to 66°C)
Operating Temperature
Range
39.2°F to 120°F
(4°C to 49°C)
32°F to 122°F (0°C to 50°C) 39.2°F to 120°F
(4°C to 49°C)
Storage Humidity Range 15% to 95% 0% to 90% 15% to 95%
Operating Humidity Range 34% to 95% 0% to 90% 34% to 95%
Handset amplification 15 dB from nominal volume
Note: Amplification up to 25 dB from nominal volume is possible using an
optional amplified handset for persons with hearing difficulties.
Compression Supports G.711, G.728 and G.729a Supports G.729
Powering options In-line powering, spare pair or adaptor
Table 4 - Technical Specifications - Mitel Networks IP Phones
Note: While multiple compression standards are supported by different IP phones, the 3100 ICP solely operates in
G.711 mode.
Mitel Networks 5001 IP Phone
Figure 10 - Mitel Networks 5001 IP Phone
9
This entry-level phone (Figure 10) provides the following features:
y three fixed-function keys:
y Message -- send and receive messages;
y Hold -- easily places calls on hold;
y Redial -- gives access to saved speed dials on the keypad keys. Pressing Redial twice redials the last
externally-dialed number.
y handset and ringer volume controls;
y message waiting indicator.
The 5001 IP phone is only available in dark gray.
Mitel Networks 5005 IP Phone
Figure 11 - Mitel Networks 5005 IP Phone
The second entry-level IP phone (Figure 11) is the Mitel Networks™ 5005 IP Phone. Features include:
y single-line, 20-character, alpha-numeric Liquid Crystal Display (LCD);
y 20 personal keys, with built-in status indicators, 16 of these keys may be programmed with:
y a feature;
y an extension or extension group number (DSS/BLF);
y a line or line group number;
y a System or Personal Speed Call number.
with the remaining four keys pre-assigned to:
y Redial -- gives access to saved speed dials on the personal keys and keypad keys. Pressing Redial
twice redials the last externally-dialed number;
y Message -- send and receive messages;
y Program -- used to assign features to personal keys;
y Trans/Conf -- simplifies transferring calls or setting up a conference call.
y two fixed-function keys:
y Hold -- easily places calls on hold;
y Cancel -- simplifies the canceling of features in progress.
y handset, ringer and loudspeaker volume controls;
y LCD display contrast control;
y message waiting indicator;
y on-hook dialing.
The 5005 IP phone is only available in dark gray.
10
The phone can be customized to the individual user's needs through the Desktop Tool.
Mitel Networks 5010 IP Phone
Figure 12 - Mitel Networks 5010 IP Phone
This IP phone (Figure 12) is in the middle range of price and functionality. Its features include:
y two-line, 20-character, alpha-numeric Liquid Crystal Display (LCD);
y six personal keys, with dual-colored LEDs, which may be programmed with:
y a feature;
y an extension or extension group number (DSS/BLF);
y a line or line group number;
y a System or Personal Speed Call number.
y seven fixed-function keys to simplify feature access:
y SuperKey -- used to customize the phone or access features;
y Trans/Conf -- simplifies transferring calls or setting up a conference call;
y Shift -- gives access to saved speed dials on the personal keys and keypad keys;
y Message -- send and receive messages;
y Hold -- easily places calls on hold;
y Cancel -- simplifies the canceling of features in progress;
y Intercom -- for internal calling and pooled access to external lines.
y handset, ringer and loudspeaker volume controls ( and keys);
y LCD display contrast control ( and keys);
y message waiting indicator;
y on-hook dialing;
y two 10/100M switched Ethernet ports providing one wire connectivity to the LAN for both phone and
computer;
y dedicated headset interface jack, which eliminates the need for a headset amplifier box when used with
Mitel Networks headsets.
This 5010 IP phone is available in light gray and dark gray.
The phone can be customized to the individual user's needs by using SuperKey on the phone or the browser-based
Desktop Tool.
11
Mitel Networks 5020 IP Phone
Figure 13 - Mitel Networks 5020 IP Phone
The feature set of this 5020 IP phone (Figure 13) further builds on the 5010 functionality. Its features include:
y two-line, 20-character, alpha-numeric Liquid Crystal Display (LCD);
y three softkeys which are used to set up features and call diversions, and navigate the Phonebook;
y thirteen personal keys, with dual-colored LEDs, which may be programmed with:
y a feature;
y an extension or extension group number (DSS/BLF);
y a line or line group number;
y a System or Personal Speed Call number.
y nine fixed-function keys to simplify feature access:
y SuperKey -- used to customize the phone or access features;
y Trans/Conf -- simplifies transferring calls or setting up a conference call;
y Shift -- gives access to saved speed dials on the personal keys and keypad keys;
y Message -- send and receive messages;
y Hold -- easily places calls on hold;
y Cancel -- simplifies the canceling of features in progress;
y Speaker -- one-touch access to handsfree operation;
y Microphone -- provides mute function for privacy during a call;
y Intercom -- for internal calling and pooled access to external lines.
y handsfree operation and automatic answering;
y handset, ringer and loudspeaker volume controls ( and keys);
y LCD display contrast control ( and keys);
y message waiting indicator;
y dedicated headset interface jack which eliminates the need for a headset amplifier box when used with
Mitel Networks headsets;
y two 10/100M switched Ethernet ports providing one wire connectivity to the LAN for both phone and
computer.
It is available in light gray and dark gray.
The phone can be customized to the individual user's needs by using SuperKey on the phone or the browser-based
Desktop Tool.
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Mitel Networks 5140 IP Appliance
Figure 14 - Mitel Networks 5140 IP Appliance
This (Figure 14) is one of Mitel Networks’ high-end IP sets. It is a large display IP appliance with built-in web-
browsing, easy management of personal directory numbers and integrated web-based applications. Features of this
phone include:
y audio device keys which are used to control the audio path and sound level:
y Headset -- used to toggle the audio between the headset, speaker or handset
y Microphone -- acts as an on/off toggle for the microphone
y Vol +, Vol - -- controls the audio output level and adjusts the LCD contrast.
y 320x240 VGA display screen which is used for accessing and using functions, services and applications;
y eight application keys:
y Call Logs -- displays the call logging information details of the external calls received at the phone;
y Bookmarks -- displays a screen listing the nine most recently viewed URLs;
y Voice Mail -- displays a chronological list of voice messages;
y Phone View -- used to leave the current application and return to the default time/date display;
y Personal Directory -- displays a list of up to 50 entries in Personal Directory;
y Online Services -- displays the corporate URLs that employees can access;
y Settings -- used to customize the phone or access features;
y Speed Dials -- gives access to saved speed dials.
y ringing and message indicators;
y standard 12-key dialpad;
y integrated Infra-red Display Adapter (IrDA);
y six command keys -- used to invoke the command or function described by the adjacent text label;
y nine quick keys -- causes the system or application to perform the action represented by the adjacent text
label;
y five navigation keys used to scroll up and down through the data displayed on the screen, move the
cursor to the left and right, and pressing OK performs the default command on the selected item;
y three telephony feature keys:
y Handsfree -- used to enable handsfree working;
y Hold -- easily places or removes a call on or from hold;
y Speech Recognition -- this option will be available in later software versions.
13
y two 10/100M switched Ethernet ports providing one wire connectivity to the LAN for both phone and
computer.
Mitel Networks 5822 Softphone
Figure 15 - Mitel Networks 5822 Softphone
In addition to the 5140 Web Appliance phone, Mitel Networks has designed another high-end IP phone - a software
application (Figure 15) installed on the desktop of a PC or laptop. This application is ideal for users that are not in
the office very often, for example working from home, on the road, or doing shift work.
The 5822 Softphone simulates the 5020 IP phone but has some additional features. These are outlined in the IP
Telephone Features overview.
From a technical standpoint the 5822 Softphone requires a PC or laptop with the following:
y 100 based T Ethernet NIC card
y 450 MHz or faster Pentium compatible processor
y Microsoft Windows 95, 98, Millennium Edition (ME), NT, 2000 and XP
y 4 GB hard drive, CD-ROM drive (to load the software)
y 40 MB of available RAM.
y Full duplex sound card
y Loud speakers
y Microphone
In addition, the Planatronics DSP100 head set is recommended for this Softphone.
14
Other Devices
A number of other IP and analog devices are supported on the 3100 ICP. This section outlines the details.
Analog devices
Unlike other IP telephony solutions, standard analog telephone sets or other analog devices (such as fax machines)
are also directly and natively supported by the 3100 ICP solution. This allows the customer to preserve their
investment in their existing technology and this functionality moves fully to IP whenever they are ready to do so.
The analog set interface provides message waiting indication and supports Calling Line Identification (CLI) and
other CLASS analog services. Power fail transfer to a single analog trunk is provided on one analog extension port.
Analog sets and fax machines are plugged into the analog ports that are available on the Controller (or the ONS
option module). Other analog devices such as a door opening or loudspeaker paging system can be connected
through the Analog Service Card, one of the option modules that can be inserted into the Controller.
Printers, PCs, Laptops and Existing LAN
Printers, PCs, and laptops can be connected to the IP ports; however, in order to use the ports as efficiently as
possible, it is recommended to plug the PC/laptop's LAN cable into the back of the IP phone which is connected to
the 3100 ICP (Controller or Expansion Unit).
It is also possible to connect the 3100 ICP to an existing LAN through the WAN Ethernet port. This method is often
used when a customer already has a LAN in place, but still wishes to benefit from the IP telephony advantages. In
this case, the 3100 ICP LAN is an extension of the LAN, a back up for the existing LAN, or both. One of the
scenarios at the end of this document outlines visually how this is done.
Conference units
Mitel also provides three types of conference units that work with the 3100 ICP. These are the Mitel Networks 5303
Analog Conference unit, the Mitel Networks 5305 IP Office Conference unit and the 5310 Board Room Conference
unit. The technical specifications for these units are summarized in Table 5 and the details for each conference unit
are described in subsequent sections of this document.
Physical Dimensions
Unit Width Length Height
Audio (saucer) 7 in (17.7 cm) 7 in (17.7 cm) 2.8 in (7 cm)
Remote Side 2.9 in (7.4 cm) 5.8 in (14.8 cm) 1.6 in (4.2 cm)
Mouse 2.3 in (5.9 cm) 3.5 in (9 cm) 1 in (2.5 cm)
Technical Specifications
Storage Temperature Range -40°C at ambient humidity to 66°C at 15% relative humidity
(-40°F at ambient humidity to 151°F at 15% relative humidity)
Operating Temperature Range 4°C at ambient humidity to 49°C at 34% relative humidity
(39.2°F at ambient humidity to 120°F at 34% relative humidity)
Storage/Operating Humidity Range 15% to 95%
Compression Supports G.729
Quality of Service Supports 802.1p/q
Powering options In-line powering and adaptor
Table 5 - Technical Specifications For 5305 and 5310 Conference Units
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Mitel Networks 5303 Conference Unit
Figure 16 - Mitel Networks 5303 Conference Phone
The Mitel Networks 5303 Conference Phone (Figure 16) uses Mitel Networks acoustic beam-forming technology to
produce superior performance. Features of this unit include:
y Full Duplex operation
y Acoustic beam- forming that controls near end, far end and double-talk, and locates direction of speech
y Noise Reduction and automatic gain control to eliminate background noise
y Dynamic allocation of microphones to activate speakers
y 40 character 2 line LCD display with backlighting and contrast control
y 9 pre-programmed speed dials
y Time of day and date programming
y Echo cancellation
y 12 key alpha numeric keypad
y Softkeys for easy programming.
Mitel Networks 5305 IP Office Conference Unit
Figure 17 - Mitel Networks 5305 IP Office Conference Unit
Mitel Networks 5305 IP Office Conference Unit (Figure 17) is a high-quality conference unit that uses acoustic beam
forming technology to ensure superior performance. The unit is used in conjunction with the Mitel Networks 5020
IP Phone and connects by using the telephone's headset port. This unit is designed for a private office that
measures 12 feet by 15 feet (3.6 meters by 4.5 meters).
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Features of the conference unit include:
y full-duplex operation;
y acoustic beam forming technology that controls near-end, far-end and double talk, and also locates
direction of speech;
y noise reduction and automatic gain control to eliminate background noise;
y high-fidelity speaker;
y seven single-color LEDs;
y power supply from a 24V wall adaptor;
y simple installation;
y side Control Unit with mute, hold and volume controls.
The Mitel Networks 5305 IP Conference Unit package includes a speaker unit and a side control unit. An optional
mouse controller is available. Both are available in a gray metallic colour
Mitel Networks 5310 IP Board Room Conference Unit
Figure 18 - Mitel Networks 5310 IP Board Room Conference Unit
Mitel Networks 5310 IP Board Room Conference Unit (Figure 18) is designed for large rooms. Optimal performance
is achieved in a room that measures 4.5 meters by 7.6 meters (15 feet by 25 feet). The 5310 is based on the same
high-quality acoustic beam forming technology as the 5305 IP Office Conference Unit. The unit connects to a Mitel
Networks 5020 IP Phone using the telephone's headset port.
Features of the conference unit include:
y full-duplex operation;
y acoustic beam forming technology that controls near-end, far-end and double talk, and also locates
direction of speech;
y noise reduction and automatic gain control to eliminate background noise;
y high-fidelity speaker;
y directional and presentation modes;
y seven dual-color LEDs;
y power supply from a 24V wall adaptor;
y simple installation;
y side Control Unit with mute, hold and volume controls.
The Mitel Networks 5310 IP Conference Unit package includes a Mitel Networks 5020 IP Phone, a speaker unit, and
a side control unit. An optional mouse controller is available. All components are colored silver metallic.
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Programmable Key Modules (PKM)
Mitel Networks offers two types of PKM, the 5410 PKM and the 5415 PKM whose technical specifications are
summarized in Table 6.
5410 5415
Width 5.5 cm (2.2 in) 22.4 cm (8.9 in)
Height 18.5 cm (7.4 in) 18.5 cm (7.4 in)
Storage Temperature Range -25°C to 70°C (-13°F to 158°F)
Operating Temperature Range 0°C to 50°C (32°F to 122°F)
Storage/Operating Humidity Range 0% to 90%
Compression Supports G.711, G.728 and G.729a
Powering options In-line powering, spare pair or adaptor
Table 6 - Technical Specifications - 5410 and 5415 PKMs
Mitel Networks 5410 Programmable Key Module
Mitel Networks™ 5410 Programmable Key Module (Figure 19) provides 12 additional personal keys and can be
attached to a Mitel Networks 5020 IP Phone. Each personal key has a single-colored LED which behaves the same
way as personal keys programmed on the IP phones. The personal keys can be programmed through the telephone
or through the Desktop Tool.
Figure 19 - Mitel Networks 5410 PKM
The personal keys can be programmed with:
y a feature;
y an extension or extension group number (DSS/BLF);
y a line or line group number;
y a System Speed Call number.
The Mitel Networks 5410 PKM connects to a 5020 IP Phone using a Mitel Networks 5421 Interface Module. A Mitel
24V power adapter is required to power the Mitel Networks 5410 PKM.
Mitel Networks 5415 Programmable Key Module
Mitel Networks™ 5415 Programmable Key Module (Figure 20) provides 48 additional personal keys and can be
attached to a Mitel Networks 5020 IP Phone. Each personal key has a single-colored LED which behaves the same
way as personal keys programmed on the IP phones. The personal keys can be programmed through the telephone
or through the Desktop Tool.
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Figure 20 - Mitel Networks 5415 PKM
The personal keys can be programmed with:
y a feature;
y an extension or extension group number (DSS/BLF);
y a line or line group number;
y a System Speed Call number.
The Mitel Networks 5415 PKM connects to a 5020 IP Phone using a Mitel Networks 5421 Interface Module. A Mitel
24V power adapter is required to power the 5415 PKM.
Mitel Networks 5421 Interface Module
Mitel Networks™ 5421 Interface Module is the device that provides connectivity between a 5020 IP Phone and a
5410 PKM or 5415 PKM. Mitel Networks 5421 IM is installed separately in the telephone and is only compatible with
5020 IP Phones.
Mitel Networks 5423 IrDA Module
This module (Figure 21) allows users to integrate their PDA (Personal Digital Assistant) with their IP phone. A Palm
Pilot owner can use his/her Palm Pilot to dial a telephone number by simply clicking on the address item on the
Palm Pilot (Dial by Address Book). A user can also create a button on their Palm Pilot to (de)activate features, for
example to switch on/off the forwarding calls to a cell phone.
PDA applications will work with any phone that has an IrDA (Infra-red Display Adaptor) module. The 5140 IP
Appliance has a built in IrDA module. However, the 5423 IrDA Module attaches to a 5020 IP Phone through an
option module connector on the telephone.
In addition, the 5810 PDA Application software must be installed on the Palm operating system. A wireless
connection between the telephone and the Palm PDA is established through the infra-red ports.
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Figure 21 - Mitel Networks 5423 IrDA Module
Remote Access, Security and Encryption
Mitel offers three methods for working remotely with the 3100 ICP solution:
y through a Dial up connection
y through a Virtual Private Network (VPN) connection using the SonicWALL option
y through the Mitel Networks 6000 Managed Application Server (MAS) solution
Dial Up Connection
The dial up connection can be established by a simple RAS connection (basic data connection) from the remote
user’s PC or laptop to the 3100 ICP installed in the office, using the user’s PC/laptop modem.
y Note: The 3100 ICP also has two built-in modems which can be used if the customer does not have high
speed Internet access and wants to dial out to get to the Internet.
VPN Connection
A VPN connection is more secure than a RAS connection. This is because a customer would establish a firewall on
their network, which does not allow any hackers to enter the system. However, if remote workers need access, a
hole needs to be made into the firewall to let authorized individuals access the company’s information. This is done
through a VPN connection.
Technically, the 3100 ICP supports IP Packet Filtering and Network Address and Translation (NAT). The extensive
IP packet filtering subsystem is also customizable. Multiple filters on each interface can be applied to individual or
ranges of source addresses, destination addresses, source or destination ports, or protocols. Filters can be applied
to inbound or outbound packets.
SonicWall VPN Connection
The SonicWALL option provides both a firewall and VPN connection. The SonicWALL SOHO is the firewall. It is an
ICSA certified stateful packet inspection firewall, along with optional VPN support to enable secure and encrypted
remote access to your network via the Internet.
There are different VPN scenario’s depending on whether the remote user has a Softphone or another Mitel
Networks IP phone. Both VPN setups provide a data and voice connection into the main office. However, please
note that the voice connection is not Quality of Service guaranteed, since the Internet does not prioritize voice
packets over data packets. This will result in a cell phone quality on the voice connection.
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Figure 22 – SonicWALL VPN Setup Using Softphone
Figure 22 illustrates the required scenario for a remote Softphone. This set up would include the following VPN
elements:
y SonicWALL SOHO, to set up the fire wall at the main office
y SonicWALL VPN at the main office, to set up the VPN connection to the Internet
y SonicWALL VPN client license, which is the software the remote user installs on their PC or laptop.
It is recommended to use one Softphone per remote location until compression is available. This is planned for
early 2003. An ADSL network connection is required at each remote site.
The number of remote locations (each with a Softphone) is limited by the ADSL bandwidth.
Figure 23 illustrates the SonicWALL VPN setup for other Mitel IP phones.
This set up would include the following VPN elements:
• SonicWALL SOHO at the main office
• SonicWALL VPN at the main office
• SonicWALL VPN client license on the remote user’s PC or laptop.
• SonicWALL VPN at the remote user’s site, connected to the PC or laptop
21
Figure 22 – VPN set up using other Mitel IP Phones
Again it is recommended to use a maximum of 1 phone per site until compression is available. An ADSL network
connection is required at each remote site. The number of remote locations is limited by the ADSL bandwidth.
6000 MAS
The 6000 MAS offers the same functionality as the SonicWALL option, however it offers many other small business
options such as a file, print and email servers (POP, DNS, FTP), and web site hosting at the customer’s premise.
For more details on the 6000 MAS please refer to specific information on this product. This can be obtained through
www.mitel.com, or through the Mitel On Line (MOL) extranet under product portals. Please note that in all cases
the remote user will need a high speed Internet access (for example DSL or cable modem).
Feature Overview
This section summarizes all the features available within the 3100 ICP solution. The features are categorized as
follows:
y System Features – All features and their description included with the 3100 ICP system.
y Voice Mail Feature Descriptions – Overview of all voice mail features provided with the 3100 ICP.
y Auto Attendant Feature Descriptions – Overview of all auto attendant features included with the 3100
ICP.
y Telephony Features Overview – At a glance overview of which features work on which Mitel Networks
IP phones.
y Telephony Feature Descriptions – Descriptions per telephony feature as per the telephony features
overview.
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System Features Overview
Feature Name Feature Description
Analog CO line type The system lines are based on Loop Calling, Disconnect Clearing
and CLASS capability.
Analog LS/CLASS CO lines The system provides four lines on the Controller and four additional
lines on the LS/CLASS Option Module.
Asynchronous Serial interface This consists of 2 V.24 ports configured for:
y 1200 - 9600 Baud.
y 8 data bits.
y No parity.
y 1 stop bit.
Auto Attendant y Comes included in the system.
y Provides an automatic company directory that uses
extension numbers or names as the dialing method.
y Allows single-digit option selection.
y Plays different greetings during open and closed business
hours.
Call logging See SMDR
Call Logging (SMDR) Interface Call records are stored in a file on the internal hard drive; the log
file can be transferred to a PC using FTP and either:
y Upper Serial Port 1: (V.24 port; 1200 - 9600 Baud; 8 data
bits; No parity; 1 stop bit), or
y Telnet Port 2001.
The system will store up to seven days of records.
Call logging/logger/SMDR See SMDR
Display caller’s number/name The system will automatically display a caller’s number/name.
Door phone Operation This feature allows one extension on the system to be setup to
answer the Door phone Intercom. The Analog Services Card is
required for this feature.
Extension Cabling The system supports CAT 3 through CAT 6 cabling, however CAT 5
is recommended.
Extension Groups This feature allows a number of extensions to be associated within a
group. The group of extensions is allocated a Directory
Number/Group Number, which enables the group to be called by
dialing an extension group number or transferring a call to the
extension group number.
Extension Loop Resistance 600 ohm
Extension-to-Extension Dialing This feature allows an extension user to dial another extension
directly.
Flexible Numbering Plan The system's flexible numbering plan allows access to extensions,
lines and system features according to the leading digit dialed.
Hunt Maps This feature allows the system installer to define the lines, and the
order in which they are selected, to which extension users have
access for making external calls.
Infra-red Display Adaptor Module (Mitel
Networks 5423)
This module is used to allow for PDA (Personal Digital Assistant)
integration with the Palm Pilot. For instance it allows a user to dial a
number directly from their Palm Pilot.
This module is included in the Mitel Networks web appliance and can
also be attached to a Mitel Networks 5020 IP phone.
NOTE: the Mitel Networks 5810 PDA Application needs to be
installed separately.
Least Call Cost Routing (LCCR) Least Call Cost Routing (LCCR) enables the system to select a
particular network (i.e. the most cost effective route for a call).
y Note: This feature is exclusive to the UK version of the
3100 ICP.
Line Groups Lines can be grouped according to the requirements of different
23
Feature Name Feature Description
system users. For example, a departmental Manager may have sole
access to a particular line as a private line, or a department's
extensions may have sole access to a group of lines, leaving other
lines available for other departments.
Loudspeaker Paging Allows for connecting external paging equipment to the loudspeaker
paging port on the Analog Services Module using a third-party
paging telephone access module.
Maximum Analog Extension Line Length 1500 feet (approximately 500 meters)
Maximum IP Extension Line Length 300 feet (approximately 100 meters)
Memory Backup Available through on-board FLASH memory and integral hard disk
drive. Off-board to the hard drive in a PC.
MF (Multi-Frequency) Tone Dialing This feature allows an extension user to access services that require
the use of multi-frequency tones, such as banking or remote
checking of voice mail (any touch tone service).
External Music on Hold (MOH) External Music on Hold provides callers with music when a call is on
hold or when a call is transferred to a busy extension. Use the
3.5mm stereo jack socket on the Controller to any external music
source, like a radio.
Internal Music on Hold (MOH) Internal MOH provides callers with music when a call is on hold or
when a call is transferred to a busy extension.
It is available as part of the system from a pre-recorded file in
FLASH memory. This default file can be replaced by a file of the
user’s choice (.wav file).
y Note: This .wav file needs to be converted to the 3100 ICP
specified format (see 3100 ICP Technical Manual).
Night Bell This allows for external night bell equipment to be connected to an
ONS port.
ONS Analog Extension ports Two ONS ports are included in the Controller with CLASS capability.
Up to four more are available using the 2-port or 4-port Option
Modules.
Paging (extension paging) This feature allows an extension user to broadcast a message to
another extension, or group of extensions, activating the loud
speaker on the receiver’s phone.
y Note: This works only with IP phones and only those IP
phones that have a speaker built-in.
Personal Digital Assistant Application Mitel Networks 5810 PDA Application used with the Mitel Networks
5423 IrDA Module to allow users to use their Palm Pilot in
conjunction with the system (see also IrDA module).
Programming The system can be programmed in different ways:
y Locally – via the browser-based tools running on a PC
connected to an Ethernet port on Mitel Networks 3100 ICP.
y Remotely – via the browser-based tools running on a PC
and an IP connection to Mitel Networks 3100 ICP or dialing
in via the on-board modem.
Real Time Clock Powered by a capacitor in the Controller. This provides sufficient
power to maintain the clock for approximately six days in the event
of a power failure.
Recall Signal Hook Flash or Timed Break
Selectable Clock Display This feature enables the system clock to be displayed in 12 or 24-
hour notation.
SMDR This feature enables all system calls to be logged. If a printer is
connected, calls on the system are registered, identifying the:
y Date
y Duration of the call
y Externally dialed number
y Internally dialed extension
y Type of call (external incoming, internal incoming, external
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Feature Name Feature Description
outgoing call etc.)
y Start time of call
y Note: The number from incoming external calls is not
logged.
A PC or SMDR buffer box can also be connected, allowing the use of
third party accounting software. The 3100 ICP creates tab-delimited
records that can be imported into a 3rd party call log application.
With the 5822 Softphone, call logging is extended in the sense that
the user can indicate which call information will show up on the
report.
It also allows the Softphone owner to see additional information
such as:
y the reason why the call ended;
y whether the call was recorded;
y whether Auto Answer was used to answer the call and/or
whether a message was used in the answer.
System type The 3100 ICP can be programmed as a
y Key system
y PBX
y Hybrid Key/PBX
Toll Restriction This feature allows the system installer to set restrictions on long
distance and local calling for certain extension users.
Voice mail Fully integrated into the system and configurable by the System
Administrator.
If required, external voice mail equipment can be connected to an
ONS analog extension port.
Virtual extensions that provide a voice mailbox to users who do not
have physical telephone can be programmed.
Table 7 – 3100 ICP System Feature Overview
Voice Mail Feature Descriptions
Mitel Networks 3100 ICP includes a full-featured, integrated voice mail service at no extra cost. The integrated
voice mail service ensures that customer calls never go unanswered.
The voice mail system supports four concurrent access ports, 250 user mailboxes and stores up to 150 hours of
messages. The 3100 ICP voice mail is easy to setup and use. Both the user and Group Administrator can use the
browser based management tools to set up voice mail (voice guided instructions also available).
A mailbox is automatically created when a new user is added and once a mailbox is set up.
Table 8 describes the voice mail features in further detail.
Feature Name Description
Certified Messages This feature allows the sender of a message to be notified when the recipient
has read the message (on internal calls only).
y Note: The group administrator would have to set up this feature for
the individual users.
Distribution Lists/Broadcast
Message
The voice mail allows for a number of different group voice mail functions:
y The system installer or group administrator can set up a maximum
of four system-wide distribution lists and a broadcast message
facility to deliver messages to all mail boxes
y The individual user can set up a maximum of five personal
distribution lists.
y The 3100 ICP system in total will support 100 distribution lists.
Dual Mailboxes A transfer-only mailbox can be linked to the same extension as an existing
extension-type mailbox. This enables, for example, a single mailbox for a
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Feature Name Description
sales department and the sales manager.
Mailbox Types The four following mailbox types are available:
Extension - the Auto Attendant will transfer a caller to the mailbox’s
associated extension. If the called party is busy or does not answer, the
caller is prompted to leave a message in the mailbox.
Message-Only - the Auto Attendant will not attempt a transfer but will
immediately prompt the caller to leave a message in the mailbox.
Transfer-Only - the Auto Attendant will transfer a caller to the mailbox’s
associated extension but will not take a message if the called party is busy
or does not answer.
Information-Only - the Auto Attendant will only play the mailbox greeting;
no transfer or prompt to leave a message will occur.
Memo Subscribers have single-digit access to send a message to their own
mailbox, for future reminders and memo-type messaging.
Message Envelope Played prior to the beginning of each message, containing priority type, date
and time (including caller identification for internal and external calls).
Message Erase Allows immediate deletion of a message from the system. The message
cannot be subsequently restored; deletion is immediate and permanent.
Message Forward Allows messages to be forwarded to other subscribers and distribution lists
with or without a pre-pended comment.
Message Notification The subscriber is notified that they have received a message by the message
waiting indicator on their phone flashing, and optionally by setting the
notification type to one of the following options, which causes the voice mail
system to call:
y the mailbox’s associated extension number (for analog phone
extensions or phones without a message waiting indicator prompts
the called party to log into their mailbox).
y an outside number (prompts called party to log into their mailbox).
y a message pager (plays an audio message indicating messages are
waiting).
y a tone-only pager (simply hangs up after a far connection is made).
y a digital pager (plays multi frequency digits corresponding to a
system-wide callback number, along with the specific mailbox
number).
Message Reply Allows immediate reply to a message received from another internal mailbox
subscriber.
Message Review Allows immediate replay of a message including message envelope
information.
Message Rewind/Hold/Fast
Forward
Allows subscribers to rewind, fast forward or pause messages for several
seconds.
Message Send Actions This allows callers to review, re-record, and append to a message before
sending it. A message can also be cancelled prior to sending.
Multiple Message Capability Allows an outside caller to leave more than one voice mail message per call,
therefore saving on toll charges.
New Mailbox Tutorial The system guides the subscriber through the steps required for initial
configuration of a mailbox, including specification of a (non-default) pass
code and recording of a personal greeting and name.
Outside Message Notification
Calls
The Administrator can configure a line access code for use in all outside
notification calls. This access code will control the lines to be used for
notification.
Password Protected Mailboxes Each mailbox is protected by a personal pass word that the user can
program themselves.
Personal Greetings/Name This allows each mailbox user to record their name and a personal greeting.
Private Messages The message cannot be forwarded to another subscriber's mailbox.
Saved Messages The user can save messages. However, they will be automatically purged
from the system after 15 days, unless programmed otherwise by the system
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Feature Name Description
administrator (for example to never delete messages).
y Note: There is a maximum of 150 hours of recording and new
messages are never purged automatically.
Saved messages are played in last-in first played order.
Temporary Greeting This feature allows the user to register a personal greeting set for a specific
number of days (with automatic expiration). This is useful to cover holidays
or business travel.
Unlimited Message Length Unlimited message length with a five-minute continuation prompt.
Urgent Messages A message can be marked as urgent by the caller, which registers the
message before non-marked calls in the receiver’s mail box.
Table 8 – 3100 ICP Voice Mail Feature Descriptions
Auto Attendant Feature Descriptions
The 3100 ICP also includes an auto attendant that eliminates the need for an operator, provides professional
handling of calls, and gives customers quick access to employees. In addition, the auto attendant automatically
detects and routes fax calls, eliminating the cost of a separate dedicated fax line.
Table 9 outlines the specific auto attendant features.
Feature Name Description
Alternate Greetings It is possible to create up to four greetings with the Auto Attendant (for
example one for within and one for outside business hours). Only one greeting
can be active.
Caller Type-Ahead Callers who are familiar with the system may enter their keypad selections
without waiting for the system prompts.
Control Call Answer Time By
Port
The number of rings to wait before the Auto Attendant will answer can be
controlled on a port-by-port basis, including "immediate" and "never answer".
Directory Also known as Dialing by Name. Callers may access a mailbox directory where
they will be able to reach a mailbox owner by dialing the person’s first or last
name rather than their mailbox number. The system can be configured for
either first or last name dialing (but not both at the same time).
Expire at a Pre-set Time
Greeting
A Company Greeting can be programmed for use over holidays or shutdowns
that will automatically expire after a specified number of days.
Fax Finder Detects an incoming fax tone and automatically directs it to the fax
mailbox/extension.
Flexible Mailbox Numbering
(Dial plan)
In addition to supporting single-digit mailboxes (1-8), a mailbox dial plan of
two, three or five digits can be selected as well.
Open and Closed Greetings The company greeting can be programmed to automatically change from open
business hours to closed or after hours so that these messages come on
automatically when the call is directed to the auto attendant.
Operator Revert Callers may reach a live attendant at any time by dialing "0".
Operator Transfer to a
Mailbox
Allows a receptionist/operator to transfer an outside caller to a specified
mailbox where the caller will immediately hear the subscriber’s personal
greeting and will be prompted to leave a message.
Quick Message Feature Allows a caller reaching the Auto Attendant to leave a message in a specific
mailbox without transferring to the mailbox extension and possibly speaking
live with the subscriber.
Unlimited Transfer Allows the user to dial any internal extension defined in the system.
User Programmable Dial 0
Extension
Allows the user to program the dial 0 extension to any internal extension, for
example, a personal or departmental secretary, or an external (long distance)
number.
y Note: The Group Administrator programs this feature.
Table 9 – 3100 ICP Auto Attendant Feature Descriptions
27
Telephony Features Available on IP Phones
This table provides an at-a-glance overview of all the 3100 IC telephony features, available on the various Mitel
Networks IP phones.
Feature Name 5001 5005 5010 5020 5140 5822
Dual Port 9 9 9 9
LCD 1-line 2-line 2-line 320x240
VGA
display
2-line
Number of personal programmable/quick keys 0 16 7 14 9 14
Number of fixed function/application/telephony keys 3468 15 8
Number of soft/command keys 0003 6 3
Number of System Speed Call numbers available 1000 1000 1000 1000 1000 1000
Number of pre-assigned personal/quick keys 3 1 1 1 1
Dual or single-colored personal keys single Dual dual dual
Headset Operation 9 9 9 9
Message Waiting Indicator 9 9 9 9 9 9
Account codes - allocate to incoming/outgoing calls 9 9 9 9 9 9
Adjust display contrast 9 9 9 9 9
Adjust handset receiver volume 9 9 9 9 9 9
Adjust ringer pitch 9 9 9 9 9 9
Adjust volume of the speaker 9 9 9 9 9 9
Administrator Extension 9 9 9
Alarm calls - setup for other extension users
(Administrator only)
9 9 9
Alarm calls - setup on own extension 9 9 9 9 9 9
Answer external call via personal/quick key 9 9 9 9 9
Answer next call via personal/quick key 9 9 9 9 9
Auto Attendant (refer to Voice Mail section of this manual) 9 9 9 9 9 9
Automatically answer incoming external calls 9 9 9
Automatically answer a call and define the type of
response to give 9
Automatic hold 9 9 9 9 9 9
Bookmarks - enables the extension user to access a list of
user-defined URLs. 9
Call status information - LCD provides information about
status of extension and current call 9 9 9 9 9
Callback when free 9 9 9 9 9 9
Calls For - identifies diverting extension number 9 9 9 9 9
Cancel a Message Waiting request 9 9 9 9 9 9
Cancel Call Forwarding 9 9 9 9 9 9
Conference Call - enable an extension user to set-up a call
between three parties 9 9 9 9 9
Direct Station Select/Busy Lamp Field (DSS/BLF) keys - 9 9 9 9 9
28
Feature Name 5001 5005 5010 5020 5140 5822
setup at extension
Directed Message Waiting - leave a message for another
extension user without calling the extension first 9 9 9 9 9 9
Display caller's number/name 9 9 9 9 9
Do Not Disturb 9 9 9 9 9 9
Door phone Operation 9 9 9 9 9
Dual Tone Multi-Frequency Tone Dialing 9 9 9 9 9 9
Exclusive Hold - place a call on hold which can only be
retrieved by the extension that placed the call on hold 9 9 9 9 9
Extension Groups - extension can be associated with a
group 9 9 9 9 9 9
Extension Paging - broadcast a message to a single, group
or all extensions on the system 9 9 9 9 9
Extension Status Announcement 9 9 9 9 9
Extension-to-extension Dialing - user can dial another
extension directly 9 9 9 9 9 9
External Call Waiting - indicates that an external call has
arrived when an extension user is busy on another call 9 9 9 9 9 9
Follow Me - enables calls to follow an extension user to
another extension within the office 9 9 9 9 9 9
Follow Me (I'm Here) - enables an extension user to "pull"
calls from their usual extension to their current extension 9 9 9 9 9 9
Forward all incoming calls to another extension/extension
group 9 9 9 9 9 9
Forward calls to an external destination 9 9 9 9 9 9
Forward incoming calls to another extension/extension
group when extension is busy is unable to answer 9 9 9 9 9 9
Group Listen - enables others nearby to listen to a call
whilst only the extension user can speak to the other party 9 9 9 9 9
Hands free operation (full) - enables extension users to
make and answer calls, and listen and respond to
broadcast messages without lifting the handset
9 9 9
Hands free operation (partial) - enables extension users to
make calls and listen to broadcast messages without lifting
handset
9 9 9 9 9
Hotline 9 9 9 9 9 9
Identify Next Call Announcement 9 9 9 9 9 9
Intrude into an established call 9 9 9 9 9
Last Call Duration Announcement 9 9 9 9 9
Last Call Duration Display 9 9 9 9 9
Last Number Redial 9 9 9 9 9 9
List of Calls - display the 10 most recent, different external
calls to an extension 9 9 9 9
Message Waiting - leave indicator for another extension
user 9 9 9 9 9 9
Messaging - enables an extension user to display a
message at the calling extension, eg, GONE TO LUNCH 9 9 9 9 9
Monitor a call between two external parties (Administrator
only) 9 9 9
29
Feature Name 5001 5005 5010 5020 5140 5822
Night Service - place a call in night service mode 1 or 2
(Administrator only) 9 9 9
Online Services - enables the extension user to access a
list of URLs programmed by the Administrator. 9
Page via the loudspeaker system 9 9 9 9 9 9
Park an external call for another extension user to retrieve 9 9 9 9 9
PDA (Personal Digital Assistant) - enable to use with phone
(Note: IrdA module required for 5020) 9 9
Personal Directory - create entries specific to extension 9 9 9
Personal speed calls - store under personal/quick keys and
keypad keys 9 9 9 9 9
Phonebook 9 9 9
Pick up a call ringing at a colleague's extension 9 9 9 9 9 9
Pick up a call ringing at another extension in the user's
extension group 9 9 9 9 9 9
Pick up an incoming call when the system is in Night
Service mode 1 or 2 9 9 9 9 9 9
Pick up a parked call 9 9 9 9 9 9
PIN Codes - prevent unauthorized users from making
external calls from an extension 9 9 9 9 9 9
Prime Line 9 9 9 9 9
Recall on lines 9 9 9 9 9
Redial List - enables an extension user to save and
prioritize ten externally-dialed numbers 9 9 9 9 9
Re-establish a reverted call - attempts to re-connect the
reverted call 9 9 9 9 9
Ringer On/Off - enables an extension user to turn off the
ringer for all incoming calls that arrive under a
personal/quick key
9 9 9 9 9
Selective Ringer - enables an extension user to selectively
turn off the ringer for calls that arrive under specific
personal/quick key(s)
9 9 9 9 9
Speech Synthesis 9 9 9 9 9
Store a call under a personal/quick key 9 9 9 9 9
Swap 9 9 9 9 9
System Directory - enables extension users to dial from
directory setup by the Administrator 9 9 9
System Hold - place a call on hold which can be retrieved
by any extension on the system 9 9 9 9 9
Time and date announcement 9 9 9 9 9
Time and date change (Administrator only) 9 9 9
Transfer a call 9 9 9 9 9
Visual Voice Mail (VVM) - allows the extension user to
visually interact with their voice mailbox. 9
Visually Impaired Operator (VIO) - enable an extension to
be used by a visually-impaired operator 9 9
Who Am I? - indicates the extension number 9 9 9 9 9
Table 10—Features Available on IP phones
30
IP Telephony Features Descriptions
Feature Name Description
Absent/Present This feature allows a user have all his/her calls ring at a colleague’s or assistant’s
extension in his/her absence. This feature was previously called Boss/Secretary. It is used
in conjunction with Calls For, i.e. the colleague or assistant will need to have the Calls For
feature activated in order for Absent/Present to work.
This feature is useful if you always want your customer’s to be able to reach you. For
instance, it can be used in shift work, at a customer service centre while other workers
are having a break.
Account Codes An account code can be assigned to an incoming or outgoing call for tracking purposes.
Account codes are especially useful in the professional services industry where all costs
need to be attributed to certain customers. For instance, accountants, consultants,
lawyers, architects, engineers or graphic designers.
These account codes will help administrators recover the cost of long distance phone calls
as well as ensure that the time spent on specific accounts is appropriately tracked and
charged back to a client.
Call logs can be downloaded to a PC, which is connected to an IP port on the switch (i.e.
Controller or Expansion unit) or behind an IP extension. The call logs are save in a txt
format, which can be imported into Microsoft Excel or a call logging application. The file
format is tab delimited.
Alternatively, a printer can be connected to the SMDR port, which will allow the records to
be printed directly.
The information listed on the call log is:
y Date
y Duration of the call
y Externally dialed number
y Internally dialed extension number
y Type of call (external incoming, internal incoming, external outgoing call etc.)
y Start time of call
y Meter pulse (which can have a long distance rate attached to it – for example
each pulse is 10 cents in long distance charges).
y Note: Meter pulse data is only applicable to the UK.
There are two types of account codes, verified and non-verified. Release 3.1 of the 3100
ICP supports non-verified codes only. This means that it is up to the individual caller to
enter the correct code. The system will not check codes against a pre-entered list to
ensure accuracy.
Administrator Call
Metering
This feature allows an Administrator the ability to setup metering of calls on their set.
Administrator
External Listen
See Call Monitoring.
Administrator
Remote Alarm Calls
y Note: This feature is only available from an Administrator Extension.
This feature allows an Administrator to setup an alarm (wake-up or reminder) call to ring
an extension at a specified time.
Advisory Messaging This feature allows an extension user to display a message (from a list of 12 pre-defined
messages) at the calling extension.
Alarm Calls/
Reminder/ Wakeup
(set up own
extension)
Never be late again. This feature allows an extension user to set up an alarm (wake-up or
reminder) call to ring at their extension at a specified time.
Answer External Cal
via personal/ quick
keyl
This allows an extension user to answer external calls in the order that they are
presented at the extension. A button programmed with this feature will continue to flash
until the last external call has been answered.
Answer Next Call via
personal/ quick key
This feature is similar to Answer External Call, however, it applies to both incoming
internal and external calls. Answer Next Call allows the user to answer all calls in the
order that they are presented at the extension.
31
Feature Name Description
Auto Answer -
Automatically
answer incoming
internal call
This feature enables internal incoming calls presented at an extension to be answered
automatically without lifting the handset so that the extension user is connected to the
caller without the extension ringing.
The difference between this feature and Handsfree Operation is that the Handsfree
Operation feature is used for outgoing calls only.
Auto Attendant Plays different greetings during open and closed business hours, provides a company
directory that uses extension numbers or names as the dialing method, and allows single-
digit option selection.
Automatic Hold While in conversation with another party, this feature allows an extension user to make
or receive another call by pressing either the DSS/BLF, line or extension group key or by
simply dialing the internal or external number. The current party is automatically placed
on hold without the extension user having to press the Hold key.
Book marks (5140
IP appliance only)
This unique feature allows an extension user to use the phone as they use their Internet
browser and set up bookmarks for favourite web sites.
Call Back When Free If an extension user hears busy tone when attempting to call an extension or access a
line, Callback when Free enables the user to reserve access to the extension or line as
soon as it becomes available.
Call Cost This feature allows the user to meter local calls.
y Note: This feature is available in the UK only.
Call Forward All to
an extension or
extension group
This feature allows an extension user to forward all their calls to another extension or an
extension group without first ringing at their extension.
Call Forward on No
Answer or Busy to
an extension or
extension group
This feature allows an extension user to forward their calls to a nominated extension or
extension group when the called party is busy on another call or unable to answer the
call.
Call Forward to an
external destination
See Remote Call Forward.
Call Hold Refer to Automatic, Exclusive and System Hold respectively.
Call Monitoring This feature allows an Administrator to monitor a call between two external parties, and
if necessary, end the call. This is similar to the Intrude feature with the primary difference
being that in Call Monitoring, the person monitoring cannot become a speaker party on
the call, they can only listen to the conversation.
This monitoring feature is useful for monitoring new employees to ensure they are
handling customers correctly. This feature also helps prevent abuse of other features
such as Remote Call Forward.
y Note: This feature is only available from an Administrator Extension.
y Note: The use of this feature may violate provincial, local, state and/or federal
rules, regulations and/or statutes including, without limitation, criminal or
privacy legislation. Retailer and customer are hereby warned to check local laws
to ensure that the use of this feature does not contravene any such rules,
regulations and/or statutes.
Call Park This feature allows an extension user to answer an external call and place it in a type of
hold which enables anyone on the system to retrieve it by dialing a code (see Call Park
Pick-up).
Call Park Pick-up This feature allows an extension user to pick-up an external call held on a specific line by
another extension user by dialing the Call Park Pick-up feature access code followed by
the line number.
Call Pick-up (at
another extension
outside the user’s
extension group)
This feature allows a user to pick up a phone call that is coming in on another extension.
For example, instead of walking to a colleague’s desk to pick up their calls when they’re
at lunch, the extension user can pick up that call from their own desk.
Call Status
Information
The Display window on the phones provides information about the status of the extension
and the current call.
Note: Some IP phones (such as the 5001 IP phone) do not have a display.
Call Store This feature allows an extension user to place a call on hold under a pre-programmed
STORE key and leave it on hold for a pre-defined time.
32
Feature Name Description
Up to 30 STORE keys can be programmed at an extension. This maximum can only be
achieved when using a Mitel Networks 5020 IP Phone with a Mitel Networks 5415 PKM
attached.
This feature is frequently used by receptionists during peak calling hours.
Call Transfer This feature allows an extension user to move a call from their current extension to
another extension. The transfer can be announced or unannounced in that "announced"
means the person who transfers the call introduces the caller to the person to whom the
call is being transferred. "Unannounced" means that the call is transferred without
introduction.
Calling Line
Identification
blocking
This feature allows a user to block their identity to the parties they are calling. See
Calling Line Identification Display.
Calling Line Identity
Display (CLID)
This feature provides the facility to display the caller's telephone number on the LCD; if
the caller's telephone number and name are in the System or Personal Directory, their
name is displayed instead of their phone number.
Calls For See Absent/Present.
Cancel Call
Forwarding
This is the feature used to turn off call forwarding and have calls be routed directly to the
user’s extension again.
Cancel Message
Waiting
This feature is used to turn off the Message Waiting feature.
Conference Call This feature enables an extension user to setup a conference call between three parties.
The 3100 ICP system allows for two simultaneous 3-way conference calls.
Direct Station
Selection/Busy Lamp
Field (DSS/BLF)
Direct Station Selection (DSS) allows an extension user to directly dial, transfer a call to,
or pick up a call ringing at the extension programmed under the DSS key.
Busy Lamp Field (BLF) (Busy Lamp Field) gives the status of the extension programmed
under the DSS key.
Directed Call Pick-up This feature allows an extension user to pick up a call which is ringing at another
extension that is not in their pick-up group.
Directed Message
Waiting
This feature allows an extension user to leave a message waiting indication at another
extension directly, that is, the extension user does not need to call the extension number.
Display (LCD) Liquid Crystal Display – this is the display field on the phone.
Display Contrast
Control
Allows an extension user to adjust the contrast on the extension's LCD.
Do Not Disturb This feature disables an extension's Ringer. Extension users calling an extension with Do
Not Disturb hear busy tone, and a message similar to the following is displayed on their
LCD: EXT xxxx DND. External calls that are usually presented at an extension under a
personal key continue to be presented; the associated key flashes with ringing cadence,
however, the extension does not ring.
Doorphone
Operation
This feature allows one extension on the system to be setup to answer the Doorphone
Intercom.
Dual/Single Port This is a telephone characteristic as some Mitel Networks IP phones have dual ports that
allow connecting a PC or laptop directly into the phone. This reduces cabling as all
communications go over the single wire that connects the phones and PCs/laptops to the
3100 ICP system.
Exclusive Hold This feature allows an extension user to temporarily place a call, or a number of calls, on
hold. Calls placed on Exclusive Hold can only be retrieved by the extension user who
placed the call on hold.
Extension Groups This feature allows a number of extensions to be associated within a group; the group of
extensions is allocated a Directory Number/Group Number which enables the group to be
called by dialing an extension group number or transferring a call to the extension group
number.
Extension Paging –
Directed Page/
Group Page/ All Page
This feature allows an extension user to turn on the loudspeaker at another extension or
at a number of extensions and broadcast a message. The types of broadcast messages
that can be made are:
y to another extension user;
y to all extension users in an extension group;
33
Feature Name Description
y to all extension users on the system.
Extension Status
Announcement
This feature announces the current status of the extension, if Speech Synthesis is
available.
Extension-to-
Extension Dialing
Allows an extension user to dial another extension directly.
External Call Waiting
Tone
This feature enables or disables Call Waiting tone at an extension. When enabled, a short
burst of tone is generated when an external call arrives at an extension when the
extension is busy.
When Call Waiting tone is heard, the extension user can leave the incoming call
unanswered until the current call is finished, or place the current call on hold and answer
the new call.
Fixed function keys These keys have already been pre-programmed with user features, e.g. hold, speaker,
transfer/conference.
Follow Me This feature allows an extension user to temporarily forward their calls to another
extension (internally) before leaving their original extension. For example, if a person
works at one desk in the morning and at another desk in the afternoon, he/she can use
the Follow Me feature to ensure that when he/she goes to work at his/her afternoon desk,
all calls will now arrive at that extension instead of at the extension he/she sits at in the
morning.
The difference with the Call Forward feature is that with Call Forward, calls can be routed
to an external phone number as well as to another extension.
Follow Me (I'm Here) This feature enables an extension user to "pull" calls from their usual extension to the
extension that they are currently working at. This feature ensures that calls continue to
follow an extension user when working at various desks within the office.
Group Call Pick-up This feature allows an extension user to pick up an incoming call which is ringing at
another extension in their pick-up group.
Group Listen During a handset call, this feature turns on an extension's loudspeaker to allow others
nearby to listen to the current call while the handset microphone remains on allowing the
extension user to speak to the other person.
Handsfree Operation
(5020 IP Phones and
5140 IP Appliances)
Allows an extension user to answer and make calls without lifting the handset and to
listen and respond to broadcast or internal calls without lifting the handset. See Auto-
Answer.
Handsfree Operation
(5005 and 5010 IP
Phones)
Allows an extension user to dial external or internal numbers and listen to broadcast
messages without lifting the handset.
Handsfree Paging
(5020 IP Phones
and 5140 IP
Appliances)
Enables an extension user to answer a broadcast message while operating their extension
handsfree; when another extension user makes a broadcast message, a two-way
connection is automatically established.
Handset Receiver
Volume Control
Allows an extension user to adjust the volume of the handset receiver.
Headset Operation Allows an extension user to use a headset to answer and make calls.
Hotline This feature allows a pre-determined internal or external destination to be called when
the extension goes off-hook.
Intercom key See Prime Line.
Identify Next Call
Announcement
If Speech Synthesis is available, this feature announces the source of the incoming
internal or external call; the source is also displayed on the LCD.
Intrude on an
established call
This feature allows an extension user to enter into an established call and speak to the
parties involved; the entry is announced by a warning tone that is heard by all parties.
Access to this feature is dependent upon the intrude priority assigned to the extension.
Key Click Control
(key pad tone
on/off)
This feature enables or disables the tone that sounds when the user presses the dial
buttons on the phone.
Last Call Duration
Display
This feature displays the duration of the call while on the phone.
Last Number Redial See Redial.
34
Feature Name Description
LCD Contrast Control See Display Contrast Control.
List of Calls This feature lists the last ten most recent, different incoming calls to an extension,
irrespective of whether the call was dealt with. The date and time of the call is shown as
well as how many times that number has called.
Loudspeaker Paging Allows users to place a page to a loudspeaker paging system that is connected via an
ONS/analog extension port.
Message Waiting
Indicator
See Directed Message Waiting.
Message Waiting This feature allows an extension user to leave a message waiting indication at another
extension. The called extension user is informed of the message waiting indication by
their Message Indicator flashing and by their LCD displaying MESSAGE WAITING.
Messaging An extension user can program their extension to display a message at a caller’s
extension, for example “Back Soon”. This only works with internal calls. The message
remains on the caller’s extension's LCD for the duration of ringing and is cleared when the
caller hangs up or the call is answered (or when the call goes to voice mail).
In addition, the Mitel Networks 5822 Softphone allows an extension user to send a
message to callers when the extension user does not want to accept calls from a
particular caller or when operating in Auto Answer mode.
The Softphone also allows extension users to simply refuse to accept calls from individual
telephone numbers or even from all incoming calls.
The extension can be set up to
y Automatically send an appropriate message to these callers (pre-recorded by the
extension user, or using one of the pre-recorded messages that comes with the
Softphone.
y End the call immediately without sending a message.
MF (Multi-
Frequency) Tone
Dialing
Allows an extension user to access services that require the use of multi-frequency tones,
such as banking and voicemail systems.
Music on Hold Internal or external music may be supplied as an option; Music on Hold provides callers
with music on hold when a call is on hold or when a call is transferred to a busy
extension.
Night Service This feature enables an Administrator to direct incoming external calls to an extension or
a number of extensions to be answered outside of regular working hours.
Night Service Pick-
up
When Night Service is active, this feature allows an extension user to pick up an
incoming external call which is ringing at another extension in the user's Night Service
Pick-up group.
Online Services This refers to the built-in Internet browser on the Mitel Networks 5140 IP Appliance. It
allows users to browse the Internet and bookmark frequently accessed sites.
Paging See Extension Paging and Loudspeaker Paging.
PDA (Personal
Digital Assistant)
Integration
This integration allows Palm Pilot users to dial phone numbers from the address book on
their PDA. The user points their Palm Pilot to a 5140 IP Appliance or 5020 IP phone, clicks
on the Palm Pilot contact they wish to dial and the phone will ring that number.
The Palm Pilot integration also allows users to create a button on their Palm Pilot that
activates a phone feature, for example Call Forward On/Off.
y Note: If used in conjunction with a 5020 IP phone, an additional 5423 IrDA
module is required. This module can be mounted on the phone (see Figure 21).
y Note: A separate CD-ROM must be ordered to activate this functionality.
Personal Directory The Personal Directory allows end users to set up their own list of contact numbers on the
phone.
Personal
Programmable Keys
Enables an extension user to program desired features onto phone keys made available
for that purpose.
Personal Speed Calls This feature allows extension users to save frequently dialed external numbers. A
Personal Speed Call can be saved under a personal key as a primary or secondary
feature. This means that a programmable key can be programmed with an extension
number but behind that extension is the actual external number that will be dialed.
Phonebook (5140 IP Up to 2,000 entries can be recorded in the Phonebook, allocated either to the System
35
Feature Name Description
Appliances, 5020 IP
Phones and 5822
Softphones only)
Directory or to individual users as a Personal Directory. The Phonebook provides users
with the ability to search for, and dial numbers by name.
The system directory is typically handled by the Group Administrator. The remaining
entries can be used by end users who set up their personal directory.
Alternatively, 3100 ICP also integrates with Microsoft Outlook 2000 and ACT 2000. Users
can dial directly from their Outlook/ACT contact list as well.
y Note: The 5822 Softphone supports Outlook 2000 (not ACT) but also has it’s
own built-in phonebook. Each entry in this phone book can include:
y First and last name
y Home telephone number
y Office telephone number
y Mobile telephone number
PIN Codes An Administrator can assign a PIN (Personal Identification Number) code to an extension
user which, when invoked, prevents unauthorized users from making external calls from
the user's extension, that is, it locks the extension. The PIN code can also be used at
another extension to access features or make external calls which would not normally be
available at the extension.
Prime Line One line on an extension can be designated as a Prime Line (Intercom key); incoming
calls on this line have priority over all other calls arriving at the extension.
Recall on Lines Allows an extension user who is in conversation with a called party at a remote site to
make an enquiry call to another party on the remote site through the same line.
Record A Call This feature allows users to record conversations they have on the phone. This
information gets stored on the hard drive of their computer.
Redial This feature enables an extension user to redial the last external number dialed from the
extension.
Redial List This feature allows an extension user to save and prioritize up to ten externally-dialed
numbers; the extension user can define the position, in a stack of ten, which the last
number dialed should occupy.
Re-establish a
reverted call
If a transferred call to an extension user goes unanswered, the call returns to the original
extension user; Re-establish allows the original extension user to re-attempt the transfer.
Reminder See Alarm Calls.
Remote Call Forward This feature allows an extension user to forward incoming calls to an external destination,
for example, a mobile phone or home number.
Reverted Call If a transferred call to an extension user goes unanswered, the call returns to the original
extension user to deal with.
Ringer On/Off This feature enables an extension user to turn off their extension's ringer for all external
calls that arrive at their extension under a programmed personal key.
Ringer Pitch Control Allows an extension user to adjust the ringing characteristics of their IP Phone to
distinguish it from other phones in the area.
Ringer Volume
Control
This feature allows the user to adjust the volume of the ringer on their phone.
Selective Ringer This feature enables an extension user to select which keys, programmed for incoming
external calls, do not ring at the extension.
Soft/Command Keys These keys work in conjunction with the Superkey button found on some IP phones.
These keys are fixed (non-programmable) and allow an extension user to easily program
features (for example, Call Forward) without using dial up or key codes.
Speaker Volume
Control
Allows an extension user to alter the volume of the speaker.
Store A Call Under A
Personal/Quick Key
See Call Store. This feature is similar to Exclusive Hold as opposed to System Hold.
Swap Enables an extension user to place a call on hold, dial another number, talk to the called
party and then toggle between the two parties by pressing the pre-programmed SWAP
key.
System Directory This is the part of the Phonebook set up by the Group Administrator. All extension users
have access to this phone list anc can set up their own personal directory.
System Hold This feature allows an extension user to temporarily place calls on hold which can then be
36
Feature Name Description
retrieved by any extension user on the system.
System Speed Call
Numbers
Allows an extension user to dial System Speed Call Numbers which have been setup by
the Administrator; up to 1000 external numbers can be stored. The extension user dials
the stored number either by dialing the four-digit System Speed Call Number or by
pressing a pre-programmed SPEED CALL key.
Three-Party
Conference
This feature enables an extension user to setup a conference call between three parties.
Time and Date
Change
y Note: This feature is only available from an Administrator Extension.
Enables an Administrator to modify the date and time displayed on the system's
extensions.
Visual Voice Mail This feature allows the user to see their voice mails displayed on the LCD. The display will
indicate the:
y time of the call
y duration of the call
y name or number of the caller
y date
Wake-up See Alarm Calls.
Who Am I? This feature indicates the extension number of the phone on the extension's LCD.
Table 11—IP Telephony Features
IP Networking
The following networking protocols and technologies are used in the Mitel Networks 3100 ICP system (see glossary
for descriptions):
y Point-to-Point Protocol (PPP);
y File Transfer Protocol (FTP) and Trivial File Transfer Protocol (TFTP);
y Route Information Protocol (RIP);
y Telnet;
y Domain Name Server (DNS);
y Hypertext Transfer Protocol (HTTP);
y Dynamic Host Configuration Protocol (DHCP).
The 3100 ICP DHCP server functionality can be used to assign IP addresses to other IP devices (for example
printers) on the locally attached networks and may be turned off if the Mitel Networks 3100 ICP is integrated into
an existing LAN with a DHCP server. The DHCP client may be used to obtain an IP address to use as its host IP on
a connected network.
NAT (Network Address Translation) may be used on remotely attached networks. Remote WAN locations are
supported via xDSL, frame relay or dial-up PPP connections. The Mitel Networks 3100 ICP router is capable of
supporting up to five interfaces simultaneously.
IP routing determines the best route for getting an IP packet to its destination. To determine this route, the router
contains tables of information about destinations, including networks, sub-networks (or sub-nets) and hosts, and
how best to reach these destinations.
The purpose of IP routing is to:
y establish connections between Mitel Networks 3100 ICP and devices on multiple LAN and WAN networks;
y transfer IP packets between Mitel Networks 3100 ICP and these network devices;
y ensure that Voice over IP (VoIP) packets are given priority over data packets and receive an adequate
QoS (Quality of Service).
For data networking, Mitel Networks 3100 ICP incorporates the necessary IP edge router features to provide basic
Internet connectivity over dial-up or broadband access connections such as DSL and cable. For corporate branch
office connections, the 3100 ICP has been designed to easily allow an organization to use their existing WAN router
by attaching it to one of the Layer 2 switch ports or by attaching it directly to the 3100 ICP Controller WAN port
(see figure 22). Scenario 1 would appear if the company decides to use the Internet connection from their existing
37
LAN and scenario 2 would make sense if the company wants to use the Internet gateway from the 3100 ICP
Controller.
However, it is recommended that the 3100 ICP is connected to an existing LAN via the WAN Ethernet port on the
Controller. This will allow the Mitel Networks IP Phones to exist on a private sub-net where the embedded DHCP
server can serve them. At installation, the DHCP server parameters will require changing from the factory default
settings to settings that ensure the 3100 ICP is integrated properly with the existing LAN.
Figure 23--Using Internet Connection Of Existing LAN Versus 3100 ICP LAN
The IP phones and any other DHCP clients (computers, printer etc) on the switched side of the 3100 ICP will
receive default DHCP configuration parameters. IP addresses will be handed out from the 192.168.1.0 subnet
starting with IP address 192.168.1.10 and ending with 192.168.1.250. Either static or dynamic IP addresses can be
assigned depending on the customer’s preference and what they purchased from their Internet Service Provider
(ISP).
Please note an outgoing modem link or a DSL link cannot be used if the existing LAN already has a default route,
either static or DHCP.
When installing the 3100 ICP on a customer’s existing LAN, it is recommended that the 3100 ICP be configured on
a separate or test sub-net before connecting it to the live LAN. This will minimize the risk of causing network
problems for other users.
Before starting the Mitel Networks 3100 ICP system configuration, it is recommended to have a detailed network
diagram available that shows all sub-nets and assigned IP addresses in the existing LAN. This will enable
installation and configuration of the Mitel Networks 3100 ICP in a controlled manner while still using the current IP
addresses and sub-nets.
IP Networking Features Overview
Function Description
Auto Negotiation 802.3u
Dial on Demand (DoD) Brings up a dial up link for the modem when a PC on the network requires WAN
access.
38
Function Description
Domain Name Server (DNS) Stores name information, responds to queries about name conflicts and
provides addresses for the local subnet. The DNS in Mitel Networks 3100 ICP
handles queries from those PC hosts that are located on the Layer 2 switch
subnet and the WAN Ethernet subnet.
Dynamic Host Configuration
Protocol (DHCP)
Server Assigns dynamic IP addresses to the devices on the network. Mitel
Networks 3100 ICP DHCP server can act as the DHCP server for the network or
it can be disabled to allow another DHCP server provided by the network.
Dynamic Host Configuration
Protocol (DHCP) Relay Agent
Acts as the interface between the DHCP client and the DHCP server and passes
messages between the two.
Ethernet Ports 10/100 switched ports that can be configured to Auto Negotiate (802.3u) or
configured to a fixed 10BaseT or 100BaseT full or half duplex mode.
IP Address Assignment Selects an IP address for a networked Mitel Networks 3100 ICP system that
has booted with a default database.
IP Multicast Used to transmit the same message to a number or destinations
simultaneously. Supports Internet Group Management Protocol (IGMP).
IP Routing Table Lists the routes that are available to users of the Mitel Networks 3100 ICP
system. The table can hold up to 256 static entries.
Network Address Translation
(NAT)
Enables an entire network to appear to systems outside the network as a single
IP address. Mitel Networks 3100 ICP NAT can handle a network that includes
500 IP devices.
Packet Filtering Examines every incoming and outgoing data packet for records that conform to
the standards for records in a packet of one of three types - TCP, UDP, Other.
Mitel Networks 3100 ICP can filter packets for up to 100 ports.
Packet Forwarder Receives data packets from the network forwards them to their destinations.
Packet Validity Checking Ensures only valid IP packets are sent.
Point to Point Protocol (PPP) PPP on Mitel Networks 3100 ICP supports the following protocols:
Internet Protocol Control Protocol (IPCP), which enables Mitel Networks 3100
ICP to act as an end router;
Compression Control Protocol (CCP), which selects the compression type for
data packages;
Link Control Protocol (LCP), which checks that a receiving device supports
PPP;
Password Authentication Protocol (PAP), which PPP uses after a link between
two devices has been established to authenticate the identities of the devices
by the use of a identifier/password combination;
Challenge Handshake Authentication Protocol (CHAP), which verifies the
identities of the devices in a link in a similar manner to PAP, but also repeats
the verification process at intervals while the link remains connected. The link
will be broken if the device performing the verification does not receive the
expected response from the other device. MS-CHAP, which is Microsoft
Corporation's version of CHAP, is also supported by Mitel Networks 3100 ICP.
Link Quality Monitoring Protocol, which monitors a link and reports on the
number of data packets which are corrupted or lost during a transfer.
QoS QoS/priority mechanisms supported are source port, MAC address, IEEE
802.1p, TOS-field/Diff Serv.
Real Time Protocol (RTP) Part of Point-to-Point protocol and is used to carry voice over the network.
Spanning Tree Protocol
(STP)
Algorithm specified in the IEEE 802.3 standard to manage multiple links within
a LAN. The Spanning Tree Algorithm allows the use of redundant links within
the same network without creating active loops.
Subnets Allows a network administrator to divide a large network into smaller sections
without needing additional IP addresses. The database in Mitel Networks 3100
ICP includes a list of available subnets. This list can be added to, modified,
deleted from.
Table 12—IP Networking features overview
39
Typical 3100 ICP Configuration
This section illustrates how the 3100 ICP solution would be deployed in different small business environments.
Scenario One
A Pharmacy is moving and in the new location, they will require:
y eight telephones of which one is an analog phone
y six PCs and one laptop
y a printer
y a fax machine
They will require a DSL Internet connection and will be using all eight CO lines that the solution provides. Figure 25
illustrates how the 3100 ICP would be installed.
Figure 24 - Customer Scenario 1
Scenario Two
A manufacturing company is expanding their business. They have also built a new garage next to the office
building. They will need:
y 10 telephones
y 10 PCs at the main office
y a fax machine
y a printer.
In the garage, they’ll just need to put an analog telephone. They will also have two teleworkers. Figure 26
illustrates how this can be set up.
40
Figure 25 - Customer Scenario 2
41
Glossary
For a more complete list of terms, please refer to the Glossary section of the Mitel Networks 3100 ICP Technical
Manual.
2B+D An ISDN channel consisting of "bearer" (B) channels are used for voice or user data and a
"delta" (D) channel used for control signalling and/or X.25 packet networking. Throughput
on the two B channels is normally 64 kbps while the D channel is 16 kbps giving a total
data rate of 144 kbps.
AC Alternating Current
ADSL Asymmetric Digital Subscriber Line
ASC Analog Service Card. An Option module that goes with the 3100 ICP. It provides
loudspeaker paging, doorphone operation, closed circuit phone or a Power Fail Transfer
port.
BLF Busy Lamp Field. A personal key which is programmed with an extension user's number;
the key's light gives the status of the extension.
BRI Basic Rate ISDN
CAT 3 Category 3 is a high-speed cable that consists of 4 twisted pairs of solid copper wire in a
configuration that facilitates installation of multiple phone and fax lines
CAT 5 Category 5 is a high-speed cable that consists of 4 twisted pairs of solid copper wire in a
configuration that facilitates installation of multiple phone and fax lines. Cat 5 has the
capacity and speed several times greater than needed for today's high-speed Internet
services, such as DSL and cable modems
CD-ROM Compact Disk-Read Only Memory.
CLID Calling Line Identity Display. Displays the number of an incoming external caller. If the
external number is included in the System or Personal Directory, the number is replaced
by the associated name in the directory.
CO Central Office
CSU Channel Service Unit
CTI Computer Telephony Integration
DBAB Dial By Address Book. This application takes the Address Book feature on the PDA, and
enhances it to provide the user with the ability to select a phone number dial directly from
the PDA.
DHCP Dynamic Host Configuration Protocol
DID Direct Inward Dial
DIVA Data Integrated Voice Applications. Architecture that the 3100 ICP is based on.
DNS Domain Name Server
DSL Digital Subscriber Line
DSP Digital Signal Processors
DSS Direct Station Selection. A personal key which is programmed with an extension user's
number; pressing this key enables an extension user to directly dial, transfer a call to or
pickup a call ringing at the extension.
DSS/BLF key Direct Station Selection/Busy Lamp Field key. Personal key assigned with the number
of another extension.
DHCP Dynamic Host Configuration Protocol
DHCP client Dynamically obtains an IP address for a client from a DHCP Server.
DHCP server Assigns dynamic IP addresses to devices on a network.
DSL Digital Subscriber Line. Provides high-bandwidth information over conventional copper
wiring.
EIDE Enhanced Integrated Device Electronics
Ethernet The most widely-installed Local Area Network (LAN).
FTP File Transfer Protocol. A protocol which enables a user to log into the Local Area
Network, list directories and copy files between systems. It can also be used to backup and
restore system databases and to upgrade the system software.
GB Giga Byte. A unit of memory or storage space.
GUI Graphical User Interface
42
HTTP Hyper Text Transfer Protocol.
ICP Integrated Communications Platform
ICSA Internet Communications Security Association
ID Identification
IEEE Institute of Electrical and Electronic Engineers
IP Internet Protocol
IP Phone A telephone which uses Internet Protocol to send or deliver voice.
IrDA Infa-red Display Adaptor.
ISDN Integrated Services Digital Network
ISP Internet Service Provider
LAN Local Area Network. A network which connects PCs and other devices within a single
location.
LCCR Least Call Cost Routing.
LCD Liquid Crystal Display. Two-line, 20 character, alpha-numeric display which gives a
visual indication of the current status of the extension.
LED Light Emitting Diode
LS/CLASS Loop Start/Customer Local Access Signaling Services. This enables call information,
that is, the caller's number and name, to be transmitted down an analog line, which
supports CLASS, for display on extensions with LCDs.
MAC Medium Access Controller
MB Mega Byte. A unit of memory or storage space, that equals 1,048,576 bytes.
MF Tone Dialing Multi Frequency Tone Dialing
MOL Mitel OnLine
NAT Network Address Translation. A service which translates the addresses of hosts on the
local LAN to one or more external, globally unique addresses.
NIC (card) Network Interface Card. A hardware device that allows computers to connect to
networks.
ONS On-Premise Station. Extensions which are installed in the same building as a system, or
extensions which can satisfactorily operate with a system when installed in an adjacent
building without special circuit arrangements.
PBX Public Branch Exchange
PC Personal Computer
PKM Programmable Key Module
POTS Plain Old Telephone Service
PPP Point-to-Point Protocol. A data communications standard which allows two ends of a
point-to-point serial interface to negotiate the parameters that will be used on the
connection. Configuration of the global PPP parameters on Mitel Networks 3100 ICP
consists of entering data for four options:
y IP address pools;
y DNS parameters;
y WINS parameters;
y miscellaneous parameters.
PDA Personal Digital Assistant. A portable, electronic organiser.
PRI Primary Rate ISDN
PSTN Public Switched Telephone Network.
QoS Quality of Service
RAM Random Access Memory
RAS Remote Access Services. Allows users to connect to another computer or network
remotely (usually through dialup/modem).
RH Relative Humidity
RIP Routing Information Protocol
SA Security Association
SMDR Station Message Detail Recording. A telephone call tracking and reporting system.
SME 6000 Small Medium Enterprise 6000
43
SOHO Small Office Home Office
STAC Storage Allocation and Coding compression method. The PPP specific compression
system, which provides up to 4, times the speed of your normal connection.
T1/E1 Digital carrier facility consisting of 24 digital channels (T1 - North American standard) or
30 digital channels (E1 - European equivalent) used to transmit DS-1 formatted digital
signals at 1.5 megabits per second.
TDM Time Division Multiplexing. A method of multiplexing which allows information streams
to be allocated a percentage of the communications channel.
TFTP Trivial File Transfer Protocol. A simplified version of FTP, however, TFTP does not
provide password protection when downloading software and transferring files. This type of
protocol relies on UDP which cannot guarantee delivery.
TFI Telephony Features Integration. This application gives the extension user access to the
telephony features available on the Mitel Networks 5140 IP Appliance or Mitel Networks
5020 IP Phone with Mitel Networks 5423 IrDA Module attached. Through this application,
you can create "soft" buttons on your PDA that, when activated, emulate the buttons on
the phone.
TOS Type Of Service
TUI Telephone User Interface
UDP User Datagram Protocol. A connectionless protocol which delivers data packets without
guaranteed delivery or acknowledgement.
VoIP Voice over IP. Used in IP telephony for controlling the delivery of voice information using
the Internet protocol.
VPN Virtual Private Network
WAN Wide Area Network. A network which connects PCs serving users who are not located
within a single location.
.wav Wave file. A Microsoft format for sound files.
xDSL A generic reference to related DSL technologies.
44
Index
5
5001 IP Phone ....................................................................................................................... 28
5005 IP Phone ....................................................................................................................... 29
5010 IP Phone ....................................................................................................................... 30
5020 IP Phone ....................................................................................................................... 31
5140 IP Appliance .................................................................................................................. 32
5305 IP Office Conference Unit ................................................................................................38
5310 IP Board Room Conference Unit ....................................................................................... 39
5410 Programmable Key Module ..............................................................................................41
5415 Programmable Key Module ..............................................................................................42
5421 Interface Module ............................................................................................................ 42
5423 IrDA Module .................................................................................................................. 42
5822 Softphone ..................................................................................................................... 33
6
6000 Small Business Applications Platform ................................................................................ 72
A
architecture ........................................................................................................................... 16
C
Controller .............................................................................................................................. 11
D
data specifications.................................................................................................................. 18
desktop devices .............................................................................. 26, 27, 30, 31, 32, 33, 41, 42
Mitel Networks 5001 IP Phone .............................................................................................. 28
Mitel Networks 5005 IP Phone .............................................................................................. 29
Mitel Networks 5010 IP Phone .............................................................................................. 30
Mitel Networks 5020 IP Phone .............................................................................................. 31
Mitel Networks 5140 IP Appliance ......................................................................................... 32
Mitel Networks 5305 IP Office Conference Unit ....................................................................... 38
Mitel Networks 5310 IP Board Room Conference Unit ..............................................................39
Mitel Networks 5410 Programmable Key Module ..................................................................... 41
Mitel Networks 5415 Programmable Key Module ..................................................................... 42
Mitel Networks 5423 IrDA Module ......................................................................................... 42
Mitel Networks 5822 Softphone ............................................................................................ 33
specifications ..................................................................................................................... 27
desktop tool .......................................................................................................................... 23
documentation.........................................................................................................................6
updates ...............................................................................................................................6
E
Expansion ............................................................................................................................. 13
F
features .......................................................................................................................... 55, 73
IP networking..................................................................................................................... 63
Mitel Networks 3100 ICP...................................................................................................... 55
Mitel Networks 5822 Softphone ............................................................................................ 73
voice mail .......................................................................................................................... 50
G
group administrator's tool ....................................................................................................... 22
H
humidity ............................................................................................................................... 18
45
I
installation tool ...................................................................................................................... 20
IP networking ........................................................................................................................ 63
features............................................................................................................................. 63
IP routing.............................................................................................................................. 63
M
management tools ................................................................................................ 20, 21, 22, 23
desktop tool ....................................................................................................................... 23
group administrator's tool .................................................................................................... 22
system quick installation tool ............................................................................................... 20
system tool ........................................................................................................................ 21
Mitel Networks 3100 ICP ................................................................................. 6, 9, 11, 13, 16, 55
Mitel Networks 3100 ICP Controller .......................................................................................... 11
Mitel Networks 3100 ICP Expansion .......................................................................................... 13
Mitel Networks 5001 IP Phone.................................................................................................. 28
Mitel Networks 5005 IP Phone.................................................................................................. 29
Mitel Networks 5010 IP Phone.................................................................................................. 30
Mitel Networks 5020 IP Phone.................................................................................................. 31
Mitel Networks 5140 IP Appliance............................................................................................. 32
Mitel Networks 5305 IP Office Conference Unit........................................................................... 38
Mitel Networks 5310 IP Board Room Conference Unit.................................................................. 39
Mitel Networks 5410 Programmable Key Module ........................................................................ 41
Mitel Networks 5415 Programmable Key Module ........................................................................ 42
Mitel Networks 5421 Interface Module ...................................................................................... 42
Mitel Networks 5423 IrDA Module............................................................................................. 42
Mitel Networks 5822 Softphone................................................................................................ 33
features............................................................................................................................. 73
Mitel Networks 6000 Small Business Applications Platform ..........................................................72
modules................................................................................................................................ 12
optional ............................................................................................................................. 12
O
ONS module .......................................................................................................................... 12
optional modules.................................................................................................................... 12
overview .................................................................................................................................9
P
product overview .....................................................................................................................9
Q
quick installation tool.............................................................................................................. 20
R
routing.................................................................................................................................. 63
S
specifications .............................................................................................................. 18, 27, 48
data .................................................................................................................................. 18
desktop devices .................................................................................................................. 27
technical............................................................................................................................ 18
telephony .......................................................................................................................... 48
system architecture ................................................................................................................ 16
system quick installation tool ................................................................................................... 20
system tool ........................................................................................................................... 21
T
technical specifications................................................................................................. 18, 27, 48
data .................................................................................................................................. 18
desktop devices .................................................................................................................. 27
Mitel Networks 3100 ICP...................................................................................................... 18
46
telephony .......................................................................................................................... 48
telephony specifications .......................................................................................................... 48
temperature .......................................................................................................................... 18
tone plans ............................................................................................................................. 81
U
unit sizes .............................................................................................................................. 18
user tools............................................................................................................. 20, 21, 22, 23
desktop tool ....................................................................................................................... 23
group administrator's tool .................................................................................................... 22
system quick installation tool ............................................................................................... 20
system tool ........................................................................................................................ 21
V
voice mail ............................................................................................................................. 50
features............................................................................................................................. 50

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