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Issue 1 Release 2.0 January 1996
Voice Processina Solutjons I
TM,
@ -Trademark of Mite1 Corporation
0 Copyright 1996, Mite1 Corporation
All rights reserved.
Printed in Canada.
I
FaxMemo
Manual
Table of
Contents
About This Manual
Who Should Read This Manual ...................................................................... vii
How to Use This Manual ............................................................................... vii
Reference Chapters ...................................................................................... vii
Task Lists .................................................................................................... vii
Procedures ...
.................................................................................................. vlll
Menu Maps and Other Navigation Aids ...
.....................................................
Ml1
Worksheets *,
................................................................................................... ix
Conventions Used in This Manual .................................................................. ix
Reader Advisories ..............................................................................................
X
Before You Start ............................................................................................... xi
Console Tips and Techniques ...................................................................... xi
Preparing for a Configuration Session ...
........................................................ xl11
1 FaxMemo Features
and
Functions
FaxMemo Applications .................................................................................
l-2
Fax Mail
.....................................................................................................
l-2
Fax Broadcast .............................................................................................
l-3
Guaranteed Fax
.......................................................................................... l-3
Fax Publishing
............................................................................................ l-3
Walkaway Fax ............................................................................................
1-3
FaxMemo Flexible Configuration .................................................................
14
Class of Service Options .............................................................................
14
Cover Page Options ...................................................................................
l-5
Billing and Statistics
................................................................................... l-6
FaxMemo Hardware .....................................................................................
1-6
Equipment Supplied With FaxMemo ...........................................................
l-7
Series 6 Server Requirements .........................................................................
l-7
. . .
111
Table of Contents
2 Planning Outside Caller Access
DID Fax Call Routing ..................................................................................
2-2
Switch Integration Fax Call Routing .............................................................
2-2
Switch TIE Trunk Integration Fax Call Routing .......................................... 2-5
General Access Fax Call Routing.. ................................................................. 2-6
3
Hardware Installation Planning
How Fax Cards and Line Cards Communicate.. ........................................... 3-l
FaxMemo Application Port Requirements ....................................................
3-2
Fax Port Planning for Fax Mail ..................................................................
3-2
Fax Port Planning for Fax Broadcast .............................. . ............
................ .3-2
Fax Port Planning for Guaranteed Fax ........................................................
3-2
Fax Port Planning for Fax Publishing .........................................................
3-3
Fax Port Planning for Walkaway Fax ..........................................................
3-3
FaxMemo Hardware Configuration Rules .....................................................
3-3
FaxMemo Card Planning Worksheet ............................................................
3-5
Task List and Procedures
4 Software Configuration Planning
Planning Your FaxMemo Configuration .......................................................
4-l
Offline Configuration ...................................................................................
4-1
FaxMemo Classes of Service (COSs) ............................................................. 4-l
Fax Features ...............................................................................................
4-2
Fax Limits
.................................................................................................
.4-7
Fax Networking Features ............................................................................
4-P
FaxMemo and RCOS .................................................................................
4-P
Adding FaxMemo Options to COSs.. ........................................................... 4-P
FaxMemo Mailboxes ................................................................................... 4-12
Fax Mail Mailbox Configuration ..............................................................
4-12
Fax Broadcast Mailbox Configuration ..................................................... -4-l
3
Guaranteed Fax Mailbox Configuration ...................................................
414
Fax Publishing Mailbox Configuration .....................................................
415
Company Fax Cover Page ........................................................................... 4-17
Task List and Procedures
iv
Table of Contents
5 FaxMemo Billing and Statistics
Billing Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-
1
Messages Received ...................................................................................... 5-l
Disk Usage .................................................................................................
5-3
Fax Statistics ................................................................................................. 54
Mailbox Statistics ....................................................................................... 54
System Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-... 54
Fax Group Usage Report . . . . . . . . . . . ..~.................................-....................-...--..-.- 5-5
Task List and Procedures
6 FaxMemo Troubleshooting
Configuration
Problems . . . . . . .._...................-............................. ‘: . .._.................
6-l
Hardware Problems . . . . . . . . . . . . . . . . . . . . . . . . ._............_........... . . . . .._.............................. 6- 1
Worksheets
List of Centigram Procedures
Index
Menu Maps
About This Manual
This manual describes how to configure the FaxMemo software in any of the
Centigram Series 6 Communications Servers:
l
Model 640
0
Model 120
l
Model 70
Who
Should
Read This Manual
This manual is intended for technicians and administrators who are responsible for
configuring the FaxMemo application on the Centigram Series 6 server.
How to Use This Manual
This manual contains detailed reference information, a list of tasks that you can
perform, a collection of procedures for performing the tasks, and reader aids such as
menu maps. --
Reference Chapters m
Use the material in chapters 1 through 6 for detailed inquiry into the installation and
configuration of FaxMemo in a Centigram Series 6 Communications Server. These
chapters discuss how components are related, elaborates on concepts, gives
operational details, and contains all necessary tables and figures about configuration.
Use the Cent&am Series Glnstalkztion and Service Man&appropriate for your
platform for an actual server installation and the VoiceMemo Reference and
Configzcration Manualfor VoiceMemo software configuration.
Task lists
Task lists follow Reference chapters that include procedures. Use the task list,
starting with a principal task (shown
in boldface),
to install and configure
FaxMemo. Each task listed is described in more detail in a procedure. The task list
is alphabetized, which helps most readers find the desired task (and procedure)
vii
quickly. No particular sequence of tasks is implied. The following example shows
how a task list is organized:
Task List
VoiceMemo Release &On&d later
Message Delivery Catiguration-
Procedures
Procedures follow the task list in the Reference chapter. Follow the steps in
Centigram Procedures (G’s) to accomplish the desired tasks. Readers familiar with a
Centigram Series G server can use the CPs as a checklist if desired, while readers new
to a Centigram Series 6 server can use CPs for step-by-step instructions.
A reference column in each CP contains pointers, when necessary, to supplemental
information such as another procedure, another manual, a technical reference, or a
menu map.
Each CP is numbered for document identification and referencing; numbering does
not indicate a sequence of performance. A numerical list of all Cl?s in this manual is
also provided. It gives each CP’s title, Chapter number, and which other procedures
either call it or are called by it.
Menu Maps and Other Navigation Aids
Most of the documents in the new Centigram Series 6 document library have menu
maps. You can refer to these document navigation aids at any point to help you
reach a menu. And don’t overlook the index; it is the fastest way to fmd all
references to a specific topic.
Worksheets -
ET
You will find blank worksheets in the back of this manual. Instructions for
completing the worksheets are in the Reference chapters. Many of the CPs assume
you have completed the appropriate worksheet.
Conventions Used in This Manual
The procedures in this manual use the following conventions to describe how you
enter FaxMemo configuration information and how information is displayed on the
Centigram Series G server console: a.
Press
Enter
Enter
bold
What you select from
a displayed menu
/
I
Select: (G) Current Group
Press
the Enter
key. For example, “Press
Enter
if the current
number is correct.” On some keyboards, this key is labeled
“Return” or has a return arrow
(J)
on it.
Type
the
text shown, then press
the Enter
key. For example, “Enter
the line
number (l-24)”
means type a number from
1
through 24,
and then press
the Enter
key.
Words or characters in bold rype indicate either a value to be
entered by you exactly as shown or, when used to indicate a variable
entry, describe the type of value to be supplied by you. See example
above.
A displayed prompt
for information
/
/
I
Prompt:
Enter a group number =
Response; Number of the line group
(l-24)
to be used for the application.
\
What you enter iv
response to the prompt
Note:
Unless otherwise stated, press Enter after each response you enter.
ix
Reader Advisories
Reader advisories used in this manual are shown below.
Note:
Information especially useful in relation to this procedure.
CAUTION!
Information that helps you prevent equipment or sofiware
A lb damage.
8
CAUTION!
Information that helps you avoid electrostatic discharge
(ESD) damage to the equipment.
0
I
0
WARNING!
Information that helps you prevent an interruption to
telecommunications traffic.
WARNING!
A hazard that can cause you personal injuxy.
DANGER!
Warns of a condition that could severely injure or kill
you.
Before
You Start
This manual assumes that you are familiar with using a console and keyboard. This
section describes how to use the Centigram Series G server effectively.
Console lips and Techniques
The tips and techniques offered in the following paragraphs can make configuration
entry sessions at the Centigram Series 6 server maintenance console more productive.
Mewing Menus
l
When you finish entering a value for a parameter, the server displays an
abbreviated form of the current menu, called the “short menu.” To view
the complete current menu when a short menu is displayed, just press
Enter.
l To
return to the Main Menu from any VoiceMemo application
configuration menu, press X (Exit), until the Main Menu appears.
Accepting Defaults
l
To accept a default displayed in a
prompt;
just press
Enter.
l
To accept a default displayed in a menu, no action is necessary.
Avoiding Automatic Exit
CAUTION!
=
The Centigram Series 6 server “times out” after
15
minutes.
This means that if you do not enter anything at the console for
15 minutes, the server automatically exits from the current
program. When this happens, all work that has not been saved
on the disk is lost.
To avoid being timed out and losing your work, follow these steps:
1. When you need time to think, write down the name of the current menu.
2. Exit to the (server) Main Menu.
3. When you want to continue your work, enter the appropriate menu
options to regain your place.
xi
If you find that the Centigram Series 6 server has timed out, follow the steps below.
If your screen is blank, press any key to reactivate the screen and then continue with
these steps.
1.
Press any key to start the login sequence.
2. Enter your user ID and password (if requested).
3. Starting from the Main Menu, enter menu options to proceed to the menu
from which the server timed out.
4. Reenter data as needed to regain lost work.
Quitting an Entry Session
At any point during entry of offline or online parameters, you&n quit. Quitting
discards all parameter entries you have made and leaves the VoiceMemo application
configuration the way it was before you started entering parameters.
To quit from the VoiceMemo Configuration Oflline or Online Menu:
Select: 0
Q+-
Forget Changes
Prompt
Quit and forget changes? (y/n) =
Response: Y to return to the VoiceMemo Configuration Main Menu.
Shortcut Commands
You can use the Ctrl (Control) key or the / (slash) key while simu.lmneously pressing
another key to execute shortcut commands at an Centigram Se&s 6 server
maintenance console.
GCOS menus, return to the VoiceMemo
Configuration Menu and save any entries.
From the oflline or online menus, or FCOS, LCOS,
GCOS menus, return to the VoiceMemo
Configuration Menu without saving any entries.
Stop scrolling a displayed report.
Resume scrolling a displayed report.
xii
Preparing
for
a Configuration Session
Before you begin a configuration session, you need the following:
l
The
VoiceMemo R&wnce and ConJ;guation Manual
.~
l
A
Centigram Series G server maintenance console (video monitor and
keyboard) and VoiceMemo module, with power on
l
At least two telephones for configuration testing
l
A blank 3.5-inch diskette on which you can copy your configuration
l
Completed worksheets (an initial supply of blank worksheets is included in
the VoiceMemo ltejmence and Configuration Manmzl)
. . .
Xl11
1 FaxMemo Features and Functions
FaxMemo is an optional feature that allows VoiceMemo users and outside callers to
exchange faxes through user mailboxes and special mailboxes. It consists of one or
more FaxMemo cards and software integral to the Centigram Series 6
Communication Server, and provides a set of fax-related features and limits that you
can assign to VoiceMemo mailboxes.
In a common fax transmission, the sender inserts a document into the sending fax
machine. The document is scanned and sent as data to the receiving fax machine,
where it is printed out, as shown in Figure l-l. 8.
FAX
a
. . . -
. . .
. . . -
. . . -
. . . . . .
. . . -
eJ
. . . -
. . .
. . . a
. . . . . .
FAX
WOlFAX
Figure l-1 Common Fax Transmission
With FaxMemo, fax documents are stored electronically as “fax messages” in
VoiceMemo mailboxes. From there, faxes can be delivered to any fax machine at any
time, distributed to other mailboxes, sent over a network, or viewed on a PC
(requires the OneView optional feature). Figure l-2 shows the basic operation of
FaxMemo.
FAX
fB
. . . -
. . . -
. . .
. . . -
. . . . . . 1
?A
. . . -
f&3
. . . -
. . . -
. . . . . .
FAX
6002FAX
Figure 1-2 Fax Transmission
With
FaxMemo
1-l
FaxMemo Features and Functions
FaxMemo overcomes many of the problems inherent in typical fax communication:
0
Callers sending a fax do not have to wait due to the receiving fax
machine being busy with another transmission.
0
Faxes are stored in password-protected user mailboxes. Faxes do not sit
at the fax machine for anyone to read.
0
Recipients receive notification when a new fax arrives. Incoming faxes
do not sit for days because recipients do not know they are there.
0
Faxes can be annotated with voice messages (also called voice
coversheets), relieving the sender of typing out explanatory notes.
0 The recipient decides when and where a fax is printed out. For example,
a FaxMemo user away from the office could call his VoiceMemo mailbox
and direct a fax, deposited there by someone else, to be delivered to his
hotel, the airport, or wherever there is a convenient fax machine. After
reading the fax, he could call back into his mailbox and send the fax to
another party, perhaps a prospect waiting for a quotation.
For a description of end-user features and functions, see the User Gaidefor
VoiceMemo and Fdmo.
FaxMemo Applications --
FaxMemo applications include Fax Mail, Fax Broadcast, Guaranteed Fax, Fax
Publishing, and Walkaway Fax. You can use one or more of these applications, in
any combination. For more information about planning and configuring these
applications, see the “Sofiware Configuration Planning” chapter.
Fax Mail
Fax Mail is the most general and widely used application of FaxMemo. With Fax
Mail, incoming faxes are stored electronically as “fax messages” in a user’s mailbox-
the same mailbox that stores voice messages. Users are then notified of their new fax
messages in the same manner as with voice messages (for example, message waiting
light, pager, stutter dial tone).
By calling into their mailboxes, users can retrieve their fax messages at any time by
sending them to any fax machine. In addition, users can call into their mailboxes
from fax phones and retrieve their fax messages “online” at that fax machine. Users
of Fax Mail have the same options that are available to them through voice mail: fax
messages can be played, answered,
or
given to another mailbox, distribution list, or
off-system telephone (fax> number.
l-2
FaxMemo Feanues and Functions
Fax Broadcast
Fax Broadcast allows a user to make and send a fax message simultaneously to
multiple destinations using a distribution list. The destinations can include any
other users’ mailboxes, users on another VoiceMemo system connected with
Centigram’s MESA-Net digital network, or outside telephone numbers. For
example, a product manager could disseminate price changes to the sales force with a
copy of the new price list and an attached voice message explaining the changes. Fax
Broadcast messages can be scheduled for future delivery (when rates are lower), and
the Series 6 server can automatically retry calls to numbers that are busy or do not
answer.
Guaranteed Fax
with FaxMemo, delivery of incoming faxes can be guaranteed even when the
company or department fax machine is busy, runs out of paper, or is otherwise
disabled. One or more Guaranteed Fax mailboxes are assigned to a hunt group with
the fax machine. When the machine is busy, the incoming faxes are routed to and
stored in the mailboxes; the caller never realizes that the fax did not go directly to a
fax machine. The mailboxes then automatically and continually try to deliver the
stored faxes to the same or another f$x machine.
Fax Publishing
You can configure a FaxMemo mailbox to deliver a voice message and a fax to any
caller on reaching the mailbox. This provides a convenient way to publish frequently
requested information to employee users, customers, or any outside callers.
The caller can reach the mailbox containing the appropriate information directly or
be led by voice prompts through a mailbox tree or chain structure. The mailbox
containing the fax can do either of the following:
a Play a voice coversheet or a menu or both, giving the caller the choice to
either receive the fax online or enter a telephone number for delivery of
the fax.
l
Immediately begin transmitting the fax.
Walkaway Fax
Walkaway Fax appears to the sender exactly like a regular fax machine. With this
feature, callers dial a telephone number (from a fax machine or a PC running fax
software) and immediately send a fax, without a voice coversheet, directly into a
user’s mailbox. Callers do not have to respond to prompts or monitor the call. The
walkaway Fax Mailbox listens for fax tone while playing a greeting, and if detected,
receives the incoming fax. If none is detected, normal message recording ensues.
1-3
FaxMemo Features and Functions
FaxMemo Flexible Configuration
The FaxMemo configuration software includes menu selections so the system
administrator can assign FaxMemo resources to line groups and add the fax options
to existing FCOSs (Features Classes of Service), LCOSs (Limits Classes of Service),
and NCOSs (Network Classes of Service) e RCOS (Restriction Class of Service)
settings can also be used to control fax delivery destinations.
Class of Service Options
Following are lists of FaxMemo feature, limit, and network options. Each of these
options is described in detail in chapter 4, Software Configuration Planning.
FCOS Fax Options 4
Receive fax messages
Make fax messages
Give fax messages
Deliver fax to default fax phone number
Deliver fax online
Deliver fax to designated telephone number
User changeable default fax phone number for fax delivery
Fax on demand
Receive fax messages only
Automatic receipt for fax message sent
Fax cover page
Walkaway Fax
Discard fax messages after delivery
Fax verify
Deny user change of fax cover page
Display a FROM field on fax cover pages
Display a promotional message on fax cover pages
Automatic fax retrieval
End of session delivery
Retrieve all unplayed faxes
Receive fax on record timeout
Play fixed initial prompt for walkaway fax
LCOS Fax Options
l
Maximum number of digits allowed for the fax delivery phone number
l
Number of fax messages per mailbox
e CNG tone detection length
l
Fax delivery retry frequency
1-4
FaxMemo Features and Functions
l
Fax delivery retry interval
l
Retention time for played, unplayed, and urgent fax messages
l
Retention time for fax receipts
NCOS Fax Options
l
Make fax message to the network
l
Give fax message to the network
l
Answer fax message to the network
Cover Page Options
FaxMemo provides three cover page options for faxes sent out from the server:
1. Each mailbox owner can have a personal fax cover page. This option
allows a mailbox owner to fax their own cover. page into their mailbox
(via the User Options Menu). The system sends the personal cover page
with any fax sent from the mailbox to a telephone number. Faxes
retrieved online do not include a cover page.
2. The system can send a company cover page. If a cover page is put in the
administrator’s mailbox, it becomes the cover page for all faxes sent from
that line group for all mailboxes that do not have a personal cover page.
You can assign separate administrator’s mailboxes, each with a different
cover page, to each outbound line group with fax capability.
3. The system generates a default cover page for any mailboxes that do not
have a personal or company cover page. The default cover page contains
the following information:
l
l
l
l
l
e
Note:
A “To” field showing the name of the sending mailbox
A “From” field, indicating the system or service that the fax was
sent from (optional)
The number of pages in the fax
A time field, showing the time that the fax was sent, including a
time zone designator
The date that the fax was sent from the mailbox (not the date the
fax was sent to the mailbox)
A promotional or greeting message of up to 60 characters
(optional)
If feature bit 200 is not enabled for a mailbox, the system does not
send any cover page.
l-5
FaxMemo Features and Functions
Billing and Statistics
The Series 6 server keeps records of fax traffic, both at the system and mailbox level.
Mailbox owners can be billed for faxes sent and.received, either in terms of the
number of faxes, or in terms of the total number of pages
Series 6 servers offer two other methods of billing mailbox owners for fax usage. Fax
transactions are recorded in Call
Detail
Recorder records, which can be downloaded
to a computerized billing system for interpretation and billing. Or the server can
place fax calls using mailbox owners’ long distance carriers and calling card numbers.
This can eliminate the need for any further billing, because there is no toll incurred
by the server.
Fax
statistics
reports are also available to monitor the use of fax
groups
and fax
4
storage.
See the
FaxMemo
Billing and Statistics chapter for more information on these
topics.
FaxMemo Hardware
The MVIP faxcards used in Series 6 servers work with the line cards to provide fax
services during call sessions. The MVIP fax cards do not have direct telephone
interfaces. They communicate over the MWP bus with the line cards, which contain
the telephone interface hardware and control the call sessions. -Figure
l-3
illustrates
these communication paths.
MVIP Bus
/
7
Figure 1-3 Fax Card to Line Card Communication
Because MVIP fax cards are not physically attached to an individual line or line card,
they can communicate over the MVIP bus with any line card. In this way, they can
1-6
FaxMemo Features and Functions
serve as a fax resource to any line card. MVIP fax cards can be a dynamically-
allocated resource pool for several line card groups, or they can be assigned to a single
line group. When a fax group is assigned to a line group and the number of fax
channels is the same as the number of line ports, the fax group is
a’tdicated.
With a
dedicated fax group, there is always a fax resource available for every line port.
See the Hardware Installation l%nnin g chapter for a further explanation of
FaxMemo hardware.
Equipment Supplied With FaxMemo
Each FaxMemo package includes the following items:
l
Two 3.5-&h FaxMemo Optional Feature software ‘diskettes
l
One or more MVIP Faxh4erno cards with two, four, or eight-port
capacities
l
One V&Nemo F’cMemo Manual (this document)
l
The number of user guides ordered
If any of these items are missing, contact your Centigram distributor.
Series 6 Server Requirements
FaxMemo can be installed and enabled in any Series 6 server with VoiceMemo
Release 5.02 Revision A software or later. Your system must have Release 6.0 or later
to use MSQP FaxMemo cards that work with line cards on the MVIP bus.
Your system must have one empty card slot for each FaxMemo card to be installed.
You must take the sewer out of service for about I5 to 30 minutes for FaxMemo
card installation. The total time required depends on the number of FaxMemo cards
that you will iustall. tier you install the hardware and configure the software, you
must activate the new corr&uration, resulting in a momentary loss of call processing
capabilities.
Note:
If your Series G server was ordered as a new system with the
FaxMemo optional feature, the FaxMemo cards and software were
installed at the factory.
1-7
2 Planning Outside Caller Access
With the FaxMemo optional feature, outside callers can leave fax messages for
mailbox owners just as if they were sending a fax to a fax machine. In most
instances, callers believe they are dialing directly to a fax machine, and are not
prepared to perform any special functions to deliver a fax. Therefore, for the fax
mail application to be effective, the system must allow the callers to deposit faxes into
the appropriate mailboxes without any unexpected requirements.
In most non-service provider FaxMemo installations, mailbox owners have two
mailboxes on the system. The first is their standard mailbox where they receive and
play their messages. The second is a broadcast mailbox with walkway fk enabled
which is transparent to the mailbox owner and automatically sends fax messages into
the mailbox’owner’s standard mailbox upon message receipt, as shown in Figure 2-1.
The reason for the broadcast mailbox is to allow mailbox owners to publish a
telephone number where callers can send a fax directly to them. This second number
goes directly to the broadcast mailbox without first ringing at any telephone. This
allows for a situation that is familiar to both the caller and the mailbox owner.
~
Voice calls to
. . . ext. 1234
. . .
. . .
. . .
Fax cells to
ext 1235
PBX/CO
RNA/Busy forward
Figure 2-l The Broadcast Fax Mailbox Setup
There are several ways that callers sending faxes can be routed to the correct
mailboxes. These include DID routing, Switch Integration routing, Switch Tie
Trunk Integration routing, and General Access. It is possible to combine two or
more of these methods to meet user needs and cost requirements.
2-1
Planning Outside Caller Access
Note:
The primary purpose of the call routing scenarios in this chapter is
to show possible switch connections. There are many ways to
configure line groups and assign fax resources. Fax resources can be
dedicated to a single lime group or shared by inbound and
outbound line groups.
DID Fax Call Routing
The simplest routing method is to connect a second FaxMemo-equipped inbound
line group to DID trunks directly from the CO. In this scenario, each mailbox
owner that has fax mail capability is provided with a DID telephone number that
allows a caller to deposit a fax message, or voice and fax message, into a broadcast
mailbox on the system. Because the DID method involves additional trunks from
the central office that bypass the PBX, it can be used in any &itch environment. It
does incur the expense of the DID lines and DID numbers for all users with
FaxMemo capability. Figure 2-2 shows this configuration.
and Messages
Fax Retrieval
A - Inbound Integrated Line Group without Fax Resources
B - inbound DID Line Group with Assigned Fax Resources
C - Outbound Line Group with Assigned Fax Resources
Figure 2-2 DID Fax Call Routing
Switch Integration Fax Call Routing
Fax Mail is supported by most of Centigram’s PBX and Centrex integrations.
Switch integration works the same way as DID fax call routing in that the caller is
directed immediately to the appropriate mailbox. This method requires every person
with Fax Mail capability to have a-second DID number (both CO and PBX) that
2-2
Planning Outside Caller Access
goes to a software-only phantom extension on the PBX. The phantom extension
numbers must correspond to the broadcast mailbox numbers, and must be hard-
forwarded to the VoiceMemo pilot number. This method of fax call routing is
shown in Figure 2-3.
voice Calls
and Messages
FAX
m-9
. . . -
. . .
. . . -
. . . -
Fax Retrieval
A - inbound Integrated Line Group with Assigned Fax Resources
B - Outbound, Line Group with Assigned Fax Resources
Figure 2-3 Switch Integration Fax Call Routing, Method 1
The advantage of this method is that fax calls are answered immediately by the
desired party’s FaxMemo broadcast mailbox, and it does not require any trunks
directly from the central office. However, it does require the expense of an
additional DID number for each mailbox owner with fax capability.
Not all switches support a phantom extension capability. If your switch does not
support this, then you must use another method If your switch supports multiple
in-bound line groups, you can use the second method of switch integration.
2-3
Planning Outside Caller Access
Voice Calls
and Messages
FAX
@3
. . . -
. . . -
. . .
. . . -
. . . . . .
t
VoiceEax
Message Deposit
A+-
d&l
PBX
RI&BUS
Fonvar J
+
Hunt 1
El
.._..__.-..
-gzB
..A..........
. . . a
. . . -
w -
L a
. . . ema=Ax
. . . a
. . . . . .
A - Inbound Integrated Line Group without Fax Resources
FAX
B - Inbound Integrated Line Group with Assigned Fax Resources
Fax Retrieval
C - Outbound Line Group with Assigned Fax Resources
Figure 2-4 Switch Integration Fax Call Routing, Method 2
2-4
Planning Outside Caller Access
Switch TIE Trunk Integration Fax Call Routing
This method utilixes the tandem switching capabilities of many PBXs. If the
integration routing method is not supported by your switch, this method still allows
you to use a line group to the switch from the CO, but could require additional
cards in the PBX This method also requires everyone with fax capabiliry to have a
second DID number from the CO.
When the switch receives a call on one of the DID lines, it passes the call and its
related information to the Series 6 server over a set of TIE trunks. The call
information allows the server to connect the caller to the appropriate mailbox.
Figure 2-5 shows this method of fax call routing.
E . . .
. . .
:::
voice call.5
and Messages
vok9/mt
Message Deposit
m7FAx
A - Inbound Integrated Line Group without Fax Resources
B - Inbound TIE Trunks Line Group with Assigned Fax Resources
Fax Retrieval _
C - Outbound Line Group with Assigned Fax Resources
Figure 2-5 Switch TIE Trunk Integration Fax Call Routing
One disadvantage of TIE trunk integration is that many PBXs do not allow callers to
transfer on TIE trunks. If most of the calls on these trunks are fax calls though, few
callers need to transfer.
2-5
Planning Outside Caller Access
General Access Fax Call Routing
The alternative to DID or switch integration routing is to have a single fax message
number that, upon answering, requests that the caller enter the mailbox number of
the party who will receive the fax. Figure 2-6 shows these calls routed directly to the
inbound line group. The advantage of this access method is the security arid
screening that it offers, since only those who know the mailbox number can access it.
This method is available on any PBX or key system with no special hardware or
software requirements.
Voice calls
and Messages co
I \
PBX
I
RNA/BUS
Forwe JJ
Hunt
-43
a
Fax Retrieval
A - Inbound Line Group with Assigned Fax Resources
B - Outbound Line Group with Assigned Fax Resources
Figure 2-6 General Access Fax Call Routing
2-G
3 Hardware Installation Warming
Planning the hardware to support FaxMemo involves:
l
Knowing how you will route fax calls to the Series G server (Chapter 2)
a
Understanding the relationship of fax cards to line cards
l
Understanding the requirements of the FaxMemo application(s) that you
will use on your system *,
l
Knowing the expected volume of fax call traffic for your system
0
Following the five hardware configuration rules
You need all of this information to fill out the FaxMemo Card Worksheets.
How Fax
Cards and
line Cards Communicate
Fax cards and line cards work together to provide fax services on a Series 6 server.
The line card handles all line signaling, supetision, and voice/f+ transmissions.
The fax cards have no direct connection to telephone services, but communicate with
the line cards over the MVIP bus, as shown in Figure 3-l.
MVIP Buss
Figure 3-l Fax Card to line Card Communication
A voice port requests a fax resource over the ANIP bus when it detects an incoming
fax tone during a walkaway fax call session or when a user pushes a key to leave a fax.
3-1
Hardware Installation Planning
Once an association with a fax channel is made, the voice port passes all fax-related
data to the fax channel, which converts it into a format suitable for storage on the
system hard disks. When the fax transmission/reception is complete, the voice port
releases the fax channel and continues with the call session. The fax channel is
immediately available to service other voice ports.
FaxMemo Application Port Requirements
Each FaxMemo application has unique requirements for fax-equipped ports on a
Series 6 server. You can combine any or all FaxMemo applications on the same line
groups, provided you allow enough FaxMemo cards to carry the call traf&.
Fax Port Planning for Fax Mail
For general purpose Fax Mail between outside callers and mailbox owners, and
between mailbox owners, you need fax groups connected with both inbound and
outbound line groups. The requirements parallel those for voice message handling.
Inbound line groups with fax are required for outside callers or users depositing faxes
in mailboxes and for users retrieving faxes online. Outbound line groups with fz are
required for users to deliver their faxes to a fax machine, or to send a fax to an off-
system number. (The “give fax message” option is handled by software and does not
use a fax port.)
Fax Port Planning for Fax Broadcast
Fax Broadcast is like Fax Mail, but with many recipients for each fax message. Fax
Broadcast allows a user to send a fax message to a number of people by using the
VoiceMemo distribution list features. The sender uses an inbound fax-equipped
port to send the fax to a personal distribution list or to a master broadcast mailbox.
The server distributes the fax directly to on-system users (no fax port is needed for
distribution). Fax groups connected with inbound and outbound line groups are
required for users to retrieve their faxes as described in Fax Mail.
If users broadcast often to off-system numbers, you must size the system with the
appropriate number of outdialing ports that can use fax resources.
Fax Port Planning for Guaranteed Fax
In Guaranteed Fax, you include FaxMemo mailboxes in a hunt group with company
or department fax machines to handle the overflow when the machines are busy or
out of service. Guaranteed Fax requires an inbound line group with fax for the
mailboxes on the hunt group. Faxes outbound from these mailboxes to fax machines
need outbound fax port capability. If traffic allows, you can assign the outbound
port capability to Fax Mail or Fax Broadcast outbound ports.
3-2
Hardware Installation Planning
Fax Port Planning for Fax Publishing
A Fax Publishing application usually has some number of documents stored in
special fau mailboxes on the Series G server. Callers that reach the system use their
push-button phones to request that certain documents be faxed to them. Fax
Publishing requires a minimum number of fax channels connected with inbound
line groups to place the documents in the system for retrieval.
If you allow callers to receive the fax documents online (that is, while calling from a
fax machine), you need fax groups connected with an inbound line group. If you
require callers to input the phone number of their fax machine for delivery, you only
need fax groups connected with an outbound line group. If you offer callers their
choice of methods, you need fax groups for both inbound and outbound line
groups. You might require dedicated fax groups, depending on the number of calls
expected and the number of faxes published sirnultaneonsly.
Fax Port Planning for Walkaway Fax
Walkaway Fax is a special feature that you can activate for Fax Mail, Fax Broadcast,
and Guaranteed Fax applications. When Walkaway Fax is activated, callers can send
from a normal fax machine (or PC with a fax card) to the Series G server just as if
they were sending to another fax machine - they do not need to listen or respond to
any voice prompts before sending a fax.
Walkaway Fax by itself only requires fax groups connected with inbound line groups
to deposit faxes. Depending on which other FaxMemo applications you are using
with Walkaway Fax, mailbox owners may be able to use the same inbound line
group to retrieve the faxes on line, or you may need fax groups on an outbound line
group so that users can deliver their faxes to fax machines.
FaxMemo Hardware Configuration Rules
It is easier to plan fax cards if you familiarize yourself with these five hardware
a configuration rules.
Rule #l: Every voice port that either sends or rece’nres a fax must have
access to
a
fax channel.
Any call that either deposits a fax or retrieves a fax message on line (caller is calling
from a fax phone) must be answered by a voice port with access to a fax channel.
Likewise, any outbound call that delivers a fax must be made from a voice port with
access to a fax channel. Voice ports in line groups that are not assigned to a fax
group cannot send or receive faxes.
Fax channels do not have to be assigned in a one-to-one relationship with voice
ports. Because the FaxMemo cards use the h4VIP bus to communicate with the line
3-3
Hardware Installation Planning
cards and do not have direct connections to specific phone lines, any channel on a
FaxMemo card
can service any port on any line
card in the same module. In
addition, fax channels are allocated dynamically - once a channel completes a
session, it is available to service another session on another port.
See rule #2 and rule #3 for more information on assigning fax channels to voice
ports.
Rule #2: A fax group can be shared by more than one line group.
A fax group (a defined set of fax channels) can be assigned to more than one line
group, and its channels are then shared by the voice ports in those line groups. Fax
groups can be shared by both inbound and outbound line groups. Figure 3-2 shows
a shared fax group. 8.
There can be more voice ports than fax channels - the fax channels are allocated as
they are needed for the different call sessions. If all of the fax channels in the fax
group are in use by call sessions and another call session requests a fax resource, the
system informs the caller that the fax cannot be sent/received.
Rule #3: A fax group must be dedicated to a line group to guarantee
availability of a fax resource.
When there is a one-to-one relationship between the number of voice ports in a line
group and the number of channels in its associated fax group, the fax group is
considered
dedicated
to the line
group.
This configuration ensures that voice ports in
line groups that carry a lot of fax tra%c will never be unable to get a fix resource.
A Series 6
server
can have dedicated and shared fax groups, as show in Figure 3-2.
Fax Group 2 shared
y Line Groups 2 and 3
\
1
I
I
I
I
/
‘--- _____--____-------------- --/
---w-_-c *- 6027FAx
Figure 3-2 Fax Group to line Group Relationships
34
Hardware
Installation
Planning
Rule #4:
Rule #5:
Line groups connected to fax groups can still perForm all other
VoiceMemo functions.
Ports that are equipped for FaxMemo can per&m any VoiceMemo function. For
example, the same outbound line group that delivers faxes can also make message
delivery and paging calls. L&wise, the same line group that performs telephone
answering functions can also receive inbound faxes. There is no need to dedicate line
groups to perform FaxMemo functions.
It may be a better use of system resources to have a separate
line group for some fax applications.
In most FaxMemo installations, every line group in the system does not need a
dedicated fax group. The only time a fax channel is absolutely required on an
inbound call is when a caller sends a fax. The only time a fax channel is required on
an outbound call is when the system needs to deliver a fax.
For some fax applications, such as Fax Mail, a fairly low percentage of calls involve
fax transactions. The fax traffic for these applications probably can be carried by a
single fax group that is shared by incoming and outgoing line groups. The number
of fax channels in the fax group should be large enough to provide an acceptable
grade of service to fax callers.
For other fax applications, such as Fax Publishing, it is likely that every call involves a
fax transaction. You may want to have a separate line group for these applications
and dedicate a fax group to the line group so that there is always a fax channel for
every voice port. The line group may be incoming or outgoing, depending on
whether callers must call in from a fax machine and receive faxes online (incoming),
or whether they can enter a phone number for the fax to be delivered (outgoing).
By configuring some fax groups as shared and others as dedicated, you can utilize
your fax resources to provide an appropriate grade of service for each fax application.
Note:
If a caller on an inbound line group tries to send a fax when there
are no resources available, the system plays a prompt telling the
caller that it cannot process the request at that time. If there are no
fax resources available for an outgoing fax call, the server retries the
call (according to LCOS settings) until one is available.
FaxMemo Card Planning Worksheet
With the information that you have gathered from chapters 2 and 3, you should be
able to fill in the FaxMemo Card Planning Worksheets. A sample worksheet
follows. Blank worksheets for photocopying are in the worksheets section at the end
of this manual. Make a copy for each server module in which you are installing
FaxMemo cards.
3-5
Hardware Installation Planning
For each fax card in each module, enter the Faxhkmo card serial number, the system
slot number, the number of channels on the fax card, and the base I/O address (see
Technical Reference 1904). Identify the fax group that each fax channel belongs to,
and the line group(s) that it is connected with, and whether the fax group is
dedicated to one line group or shared.
Hardware Installation Planning
FaxMemo Card Planning Worksheet
Hardware
Backplane
FaxMemo
Card
Number of Base I/O
Module No. Slot No. Serial No. Channels
/ Address 1
1 15
413 0 100
I
14 I
0 I 128 I
2
I 15 I
6 I 100 I
I 2 I 14
I
512
Confiauration
Fax Group #: 1 Module #: 1 Total Number of Channels: 16
Connect with line Group(s): I Dedicated El Shared 0
Triplet
(module:slot:channel)
I 1:15:0 I
I 1:15:1 I
I 1:15:2 I
I 1:15:3 I
I 1:15:5 I
1:15:6
1:15:7
Triplet
(module:slot:channel)
1:14:0
1:14:1
1:14:2
1:14:3
1:14:4
1:14:5
1:14:6
1:14:7
Prepared By: Date:
Installed By: Date:
3-7
Hardware Change Task list
Pagelofl
VoiceMemo Release G.OA and later
Task
Procedure
FaxMemo Hardware Changes
Replace an MVIP Fax Card .................................................................
CP 2146
Install an MVII? Fax Card ........................................................................ CP 7510
Remove an MVIP Fax Card ..................................................................... CP 7511
cd146
Replace an MVIP Fax Card
Page 1 of2
VoiceMemo Release G.OA and later
This procedure describes how to replace an MVIP fax card in a Series 6 server.
A
DANGER!
f
Disconnect the system from its power source before connecting cables,
components, or both.
CAUTION!
Protect your system from ESD damage during handling of all
components.
8.
WARNING!
This process requires the module to be shut down, resulting in loss of
call processing capabilities. Centigram recommends that you perform
thi s procedure during periods of low call traffic.
Note:
You can find ‘IRS referenced in this procedure in the Ce&gnzm Series G :
lZej4ffence Mand.
@2l Observe Precautions
1. Put on a grounded wrist strap, attaching the other end to the Series 6 server. Doing
so protects the component from electrostatic discharge.
2. Shut down the system, press the reset button, and turn off the power.
A
CAUTION!
ai
Removing a component while the power is on can severely
damage both the component you are working on and others.
3. Wait one minute after you turn off the power before you remove any components.
The hard disk should stop spinning and be quiet.
4. When removing a component, place it on a non-conductive surface, such as an anti-
static bag. Make sure you have the anti-static bags required before you begin.
@IQ Before You Begin
5. Configure the fax card.
Te
cl? 5700
TR 1904
D0CRcv.A
GP 2146
Page 2 of 2 Release G.OA and later
SFP
@D Remove the Fax Card
6. Remove the cover on the system. On a Model 640, remove the front panel of the
CPU assembly.
7. Identify the fax card to remove.
8. Using the plastic loops, remove the MVIP cable. You only need to remove the cable
from enough cards so that you can access the fax card.
9. Use a screwdriver to unfasten the bracket screw that holds the fax card to the yd cage.
10. Grasp the fax card firmly, and pull it straight out.
11. Place the fax card on a static bag.
CD Install the New Fax Card
12. Pick up the new fax card. Hold it with the backplane connector facing away from
you.
13. Insert the fax card into the alignment grooves of the card cage.
.l4. Slide the fax card along the grooves until the fax card backplane connector is
touching the corresponding connector on the backplane.
15. Be sure that the two connectors are properly aligned, then press firmly on the edge
of the fax card until the connectors are fully seated.
16. Tighten the bracket screw that holds the fax card in the card cage.
17. Reconnect the MVIp cable to all appropriate cards.
18. Replace the cover on the system.
19. Restore power to the server.
- 20. If you installed the new card in a different slot, or if the replacement card is not
identical to the card that you removed (same number of channels, same base I/O
address), delete the old card and add the new card to the Resource Manager.
Rei%m2ce
07510
Install an MYIP Fax Card
Page 1 of 2
VoiceMemo Release 6.OA and later
This procedure describes how to install an MVIP fax card in a Series 6 server.
DANGER!
Disconnect the server from irs power source before connecting cables,
components, or both.
CAUTION!
Protect your server from ESD damage during handling of all
components.
WARNING!
This process requires the module to be shut down, resulting in loss of
call processing capabilities. Centigram recommends that you perform
this procedure during periods of low call traffic.
Note:
You can find TRs referenced in this procedure in the Centigram Series G
Technical
Step
Reference
Manual.
@II Observe Precautions
1. Put on a grounded wrist strap, attaching the other end to the Series 6 server. Doing
so protects the component from electrostatic discharge.
2. Shut down the server, press the reset button, and turn off the power.
A
CAUTION!
a
Removing a component while the power is on can severely
damage both the component you are working on and others.
3. Wait one minute after you turn off the power before you remove any components.
The hard disk should stop spinning and be quiet.
4. When removing a component, place it on a non-conductive surface, such as an anti-
static bag. Make sure you have the anti-static bags required before you begin.
@I9 Install the Fax Card
5. Set switches on the MVIP fax card.
6. Remove the cover on the server. On a Model 640, remove the front panel of the
CPU assembly.
Reference
TR 1904
Dot Rev. A
r
cl? 7510
Page 2 of 2
VoiceMemo Release 6.OA and later
Step
7. Using the plastic loops, remove the MVIP cable. You only need to remove it from
enough cards so that you can install the fax card.
8. Pick up the fax card. Hold it with the backplane connector facing away from you.
9. Insert the fax card into the alignment grooves of the card cage.
10. Slide the fax card along the grooves until the fax card backplane connector is
touching the corresponding connector on the backplane.
11.
Be sure that the two connectors are properly aligned, then press firmly on the edge
of the fax card until the connectors are fully seated. r.
12. Tighten the bracket screw that holds the fax card in the card cage.
13.
Reconnect the hNIP cable to all appropriate cards.
14. Replace the cover on the server.
15. Restore power to the server.
Dar RN. A
w
erence
Remove an MMP Fax
Card
cl?7511
Page 1 of 2
VoiceMemo Release 6.OA and later
Step
This procedure describes how to remove an MVIP fax card from a Series 6 server.
DANGER!
Disconnect the server from its power source before connecting cables,
components, or both.
CAUTION!
Protect
your server from ESD damage during handling of all
components.
*,
WARNING!
This process requires the module to be shut down, resulting in loss of call
processing capabilities. Centigram recommends that you perform this
procedure during periods of low call traffic.
@D Observe Precautions
1. Put on a grounded wrist strap attaching, the other end to the Series 6 server. Doing
so protects the component from electrostatic discharge.
2. Shut down the server, press the reset button, then turn off the server power.
CAUTION!
Removing a component while the power is on can severely
damage both the component you are working on and others.
- 3. Wait one minute after you turn off the power before you remove any components.
The hard disk should stop spinning and be quiet.
4. When removing a component, place it on a non-conductive surface, such as an anti-
static bag. Make sure you have the anti-static bags required before you begin.
@B Remove the Fax Card
5. Remove the cover on the server. On a Model 640, remove the front panel of the
CPU assembly.
6. Identify the fax card to remove.
7. Using the plastic loops, remove the MVIP cable. You only need to ‘remove the cable
from enough cards so that you can access the fax card.
8. Use a-screwdriver to unfasten the bracket screw that holds the fax card to the card cage.
Reference
2 5700,
Ch. 4
Dot Rev. A
cl? 7511
Page 2 of 2
Vo&eMemo Release G.OA and later
SteD Reference
9. Grasp the fax card firmly, and pull it straight out.
10. Place the fax card on a static bag.
11. Reconnect the MVIP cable to all appropriate cards.
12. Replace the cover on the server.
13. Restore power to the server.
Doe Rcy. A
Configuration Task list
Page 1 of 1
VoiceMemo Release 6.OA and later
Task Procedure
FaxMemo Configuration
Add FaxMemo to a Series 6 Server ......................................................
cl? 6449
Con.@ure for Fax Broadcast ...............................................................
Cl’ 6453
Codgure for Fax Mail ....................................................................... CP 6450
Canfigure for Fax Publishing .............................................................. CP 6451
Coufigure for Guaran teed Fax ............................................................
CP 6452
Setup a Company Fax Cover Page ...................................... . ................
CP 6454
Activate the Inactive Configuration .......................................................... Cl? 7002
Add or Delete Feature Bits .......................................................................
cl? 5011
Configure a Mailbox for FaxMemo .......................................................... cl? 7506
Configure Time Zones for FaxMemo ....................................................... a? 7509
Customize a Default FCOS ...................................................................... Cl’ 5008
Customize an FCOS Copy ....................................................................... CP 5007
Define a Fax Group .................................................................................. Cl’7512
Install an Optional Feature ....................................................................... Cl? 5402
Set Limits for FaxMemo ........................................................................... Cl? 7508
Shut Down the System ............................................................................. CP 5700
Verify Configuration Parameters .............................................................. Cl? 5015
Dar Rev. A
cl?
5007
Customize an FCOS Copy
Page
1
of 2
VoiceMemo Release G.OA and later
This procedure describes how to customize an FCOS by modifying a
copy
of an existing
. _ _.
FCOS.
step
1.
Choose the existing FCOS you wish to use as a basis for your customized FCOS.
2. Complete an FCOS Worksheet. Blank worksheets are near the back of this manual.
3. Reach the System Configuration Menu, then go to the Feature Class of Service
Menu. Enter the requested information, as described in the following steps, from
your completed FCOS Worksheet.
Note:
You can quit at any point in the following steps before you exit the
Feature Class of Service Menu. Quitting discards all entries you have 8.
made and leaves the FCOS settings the way they were before you reached
the Feature Class of Service Menu.
To quit:
Make sure the Feature Class of Service Menu is displayed (short form or
long form).
select: (Q) Quit - Forget Changes
Ihmpt:
Quit and forget changes? (y/n) =
Response: Y
for yes.
4. Number and name the customized FCOS.
Select: (C) Current FCOS
Prompt:
FCOS to modify =
Response:
A
number
from
18
through 20 or 25 throuPh 640.
select: (N) Name FCOS
Prompt:
Enter FCOS name (0 - 15 chars) =
Response:
Enter a descriptive name to accompany the customized FCOS.
-
5.
Make a copy of the existing FCOS.
Select: (K) Copy FCOS
Prcmzpt:
FCOS to copy (? for help) =
Response:
The
number
of the existing FCOS chosen to be the basis for your
customized FCOS. A copy of this FCOS is created and given the
number and name you assigned above.
Reference
vienu Map
11
Dot. RN. A
CP 5007
Page 2 of 2
VoiceMemo Release G.OA and later
Step
6. Add feature bits to the FCOS copy, as desired.
Sekct: (A) Add Features
prompt.- Features to add (? for help) =
Response: The
1 to
S-digit
numbers
of the feature bits to be added.
l
Feature bits can be entered in any of the formats shown below:
A single bit, for example 208
A range of bits, for example 202-208
A series of bits, for example, 39,40,207,208
l
You can mix types of entries, so you can specify all the bits necessary in bne
attempt. For example, this entry is valid: ._
208,1-7,50,53,55,6
e
Do not
enter
spaces after commas, and do not end the entry with a comma.
7. Delete feature bits from the FCOS copy, as desired.
Select: (D) Delete Features
Prompt: Features to delete (? for help) =
Response:
The 1 eo 3-digit
numbers
of the feature bits to be deleted. The same
rules apply to deleting bits as explained for adding bits.
8. Verify that the information you have entered so far matches your worksheet.
Select: (S) Show FCOS
Prompt:
FCOS to show (? for help) =
Response:
The number of the FCOS copy that you specified in step 4.
9. If the information matches your worksheet, customization is completed and you can
save it. If the information does not match your worksheet, make the necessary
corrections.
10. After verifying that your entries are correct, save the customized FCOS by exiting
from the Feature Class of Service Menu.
Reference
Dar Fkv. A
Modify or Renumber a Default FCOS
Page
1
of 3
VoiceMemo Release 6.OA and later
This procedure describes how to customize an FCOS by modifying one of the default
FCOSs supplied by Centigram or by renumbering one of these default FCOSs.
step
Reference
CD Modifying the Default Itself
1. Choose the default FCOS you wish to modify.
2. Complete an FCOS Worksheet.
3. Reach the System Configuration Menu, then go to the Feature Class of Service
Menu. Enter the requested information, as described in the following steps, from
your completed FCOS Worksheet.
Note:
You can quit at any point in the following steps before you exit the
Feature Class of Service Menu. Quitting discards all entries you
have made and leaves the FCOS settings the way they were before
you reached the Feature Class of Service Menu.
To quit:
Make sure the Feature Class of Service Menu is displayed (short form or long f&m).
Select: (Ql
Quit--
Forget Changes
Prompt:
Quit and forget changes? (y/n) =
Response: Y
for yes
4. Specify the default FCOS to modify.
Select:
(C) Current FCOS
prompt:
FCOS to modify =
Response:
The
number (1-
17,2
l-24)
of the default FCOS.
-
5. Change the name if desired.
Sekct:
(N) Name FCOS
f’rompt:
Enter FCOS name (0 - 15 chars) =
Response:
Enter a descriptive name to accompany the modified default FCOS.
6. Add feature bits to the default FCOS, as desired.
Select:
(A) Add Features
Prompt:
Features to add (? for help) =
Response:
The
1 to
S-digit numbers of the feature bits to be added.
l
Bits can be entered in any of the formats shown below:
VoiceMemo
Tgerence and
=bnj&ration
2lanzlaL
vienu Map 11
Doe RN. A
CP 5008
Page 2 of 3
VoiceMemo Release G.OA and later
SFP
A single bit, for example 208
A range of bits, for example 202-208
A series of bits, for example, 39,40,207,208
l
You can mix types of entries, so you can specify all the bits necessary in one
attempt. For example, this entry is valid:
208,1-7,50,53,55,6
l
Do not enter spaces after commas, and do not end the entry with a comma.
7. Delete feature bits from the default FCOS, as desired. a.
Select: (D) Delete Features
prompt: Features to delete (? for help) =
Response: The 1 to 3-d@ numbers of the feature bits to be deleted. The same
rules apply to deleting bits as explained for adding bits.
8. Verify that the information you have entered so far matches your worksheet.
Selem (S) Show FCOS
prompt:
FCOS to show (? for help) =
Response:
The number of the default FCOS you have been working with.
9. If the information matches your worksheet, customization is completed and you can
save it. If the information does not match your worksheet, make the necessary
corrections.
10. After verifying that your entries are correct, save the modified default FCOS by
exiting from the Feature Class of Service Menu.
a38 Renumbering a Default FCOS
1.
- Choose the default FCOS you wish to renumber. (Renumbering a default FCOS
does not destroy the original default FCOS; the original default FCOS can be
restored through the Use Template FCOS option in the Feature Class of Service
Menu.)
2. Complete an FCOS Worksheet.
Dar Rm. A
Reference
VbiceMemo
Rqhence and
Configzrration
Manual
CP 5008
Page3of3
VoiceMemo Release 6.OA and later
step
3. Reach the System Configuration Menu, then go to the Feature Class of Service
Menu. Enter the requested information, as described in the following steps, from
your completed FCOS Worksheet.
Note:
You can quit at any point in the following steps before you exit
the Feature Class of Service Menu. Quitting discards all entries
you have made and leaves the FCOS settings the way they were
before you reached the Feature Class of Service Menu.
To quit:
Make sure the Feature Class of Service Menu is displayed (short form or long focm).
Select: (Q
Quit
- Forget Changes
prompt: Quit and forget changes? (y/n) =
Response: Y
for yes.
4. Specify the new number for the FCOS.
Select:
(C) Current FCOS
prompt: FCOS to modify =
Response:
The new FCOS
number (18-20
or 25-64OJ.
5. Assign the chosen default FCOS to this number.
Select:
(U) Use Template FCOS
Pmmpt:
Overwrite current FCOS with a template (y/n) =
Response: Y
for yes.
The system displays a list of the default (template) FCOSs.
Prompt:
Choose a number (1-17, 21-24) from the menu:
Response:
The
number
of the default (template) FCOS
(1
- 17
or 2
l-24)
that you
want to be assigned to the current FCOS number.
- The system displays a confirmation that the default (template) FCOS just
specified has been renumbered. The default FCOS is now customized.
6. Save the customized FCOS by exiting to the System Configuration Menu.
Reference
tienu Map
11
Dot. &. A
CP 5011
Add or Delete Feature Bits
Pagelofl
VoiceMemo Release 6.OA and later
This procedure describes how to add or delete feature bits in an FCOS.
step
1. Reach the System Configuration Menu, then go to the Feature Class of Service Menu.
2. Identify the FCOS you want to add bits to or delete bits from.
Select:
(C) Current FCOS
Prompt:
FCOS to modify =
Response: Number
of the FCOS (l-64OJ you want to add a bit to or delete a
feature bit from, or just press
Enter
if the displayed FCOS is the one
you want.
3. Add the desired bits.
Sekct: (A) Add Features
Prompt:
Features to add (? for help) =
Response:
The 1 to 3digit
numbers
of the feature bits to be added.
l
Bits can be entered in any of the formats shown below:
A single bit, for example 208
A range of bits, for example 202-208
A series of bits, for example, 39,40,207,208
l
You can mix types of entries, so you can specify all the bits necessary in one
attempt. For example, this entry is valid:
208,1-7,50,53,55,6
l
Do not enter spaces after commas, and do not end the entry with a comma.
4. Delete the desired feature bits.
Select:
(D) Delete Features
Prompt:
Features to delete (? for help) =
Response:
The 1-to-3-digit
numbers
of the feature bits to be deleted. The same
rules apply to deleting bits as explained for adding bits.
5. Confirm the additions and/or deletions to this FCOS.
Select: (S)
Show FCOS
Prompt:
FCOS to show (? for help) =
Response:
The
number
of the FCOS you just added bits to or deleted bits from. If
necessary, repeat the appropriate preceding step(s) to make corrections.
6. After confirming that additions and/or deletions are correct, exit from the Feature
Class of Service Menu to save additions and deletions.
Refmence
vlenu Map 11
Doe P.m. A
CP 5015
Verify Configuration Parameters
Page 1 of 2
VoiceMemo Release 6.OA and later
This procedure describes how to verify the configuration parameters that have been
entered. This procedure can be used for any of these applications:
l
VoiceMemo
l
RS-232 Message Waiting Lights
l
DID VoiceMemo
l
DTMF-to-PBX Message Waiting Lights
l
Paging
l
Integrations and other optional features
l
Message delivery
SteD
Reference
@D All Applications Except Paging
and
Message Delivery
1.
Reach the Main Menu, then go to the Reports Menu.
2. Request a configuration report.
Select:
(C) Configuration
Prompt:
REPORT OUTPUT ROUTING
(C) Console (screen)
(P) Console
with pause
(1) Printer A
(F) File...
(A) Append to file...
(X) Exit (no report)
If you need help later, type ?.
COMMAND (C/P/l/F/A/X):
C to send th Reqonse: e report to the console without pausing
P to send the report to the console, pausing as the screen fills,
1 to send the report to printer A*,
F to send the report to a file on the Series 6 server,
A to append the report to an existing file on the Series 6 server, or
X to exit report output options (no report).
* You can have one or more serial ports on your server with different
devices, depending on the configuration of your server.
tienu Map 9
DOG Rev. A
CP 5015
Page 2 of 2
VoiceMemo Release G.OA and later
Step
Reference
Prompt: Biter group nmibr to display (l-24) or <CR> for all :
Response:
The number of the line group to which the application is assigned.
Examples of valid formats for this response are:
l
1 to report the configuration of line group 1
l
14 to report the configuration of line groups 1 through 4
l
1,2,4-7 to report the configuration of line groups 1,2, and 4
through 7
l
Press Enter to get the configuration of all line groups
The server shows the name of the application assigned to each group
specified and displays the parameter settings for that application.
3. To make corrections, go to the appropriate application menu and enter the correct
value.
4. Save the corrections by exiting from the appropriate application menu.
@D Paging and Message Delivery
l
If you are currently modifying the Pager or Message Delivery application, go to the
Pagers Menu.
1 a View the configuration.
Select: (S) Show Pagers
Response:
The server displays the pager system number (index number), pager
name, access code, and hold time for each pager.
2. Check the displayed configuration for each pager system against your Pager and
Message Delivery Worksheet to verify that it is correct.
3. To make corrections, return to the Pager Systems Supported option, the Define
Pagers option, or the Other Features option then enter the correct values.
4. When your entries are correct, save the parameter settings.
l
If you are not currently modifying the Pager or Message Delivery application, proceed
as for all applications described above.
Dot. RN. A
tienu Maps
tienu Map 7
cp
5402
Install Optional Feature With System Online
Pagelof2
VoiceMemo Release 6.OA and later
The procedure describes how to install an optional feature with the system online. Be
sure the Optional Feature Diskette(s) and the Module Enable Diskette contain the serial
number(s) for all disk(s) in the system.
Note:
The serial number on the OneView Optional Feature diskette must match the
serial number of the hard disk on which OneView is being installed. If you
receive an error message about an incorrect serial number, contact your
support organization.
CAUTION!
If you are loading a revision support disk (RSD), do it after
completion of this procedure. Loading the RSD first, could create an
incorrect con&uration.
1.
Reach the System Maintenance Menu, then go to the System Maintenance
Additional Options Menu.
2. Select the Add Optional Feature(s) program.
Select:
(A) Add Optional Feature(s)
l+ompt: Enter 'Y' to add optional features, 'N' to stop:-
Response: Y
for Yes.
3. Install the optional feature.
Prompe
Insert Optional Feature floppy disk in the floppy
drive.
Enter any key when ready:
Response:
Insert the Optional Feature diskette, then press Enter.
4. After you have installed the Optional Feature software, the system asks if you want
to install another optional feature.
Prompt.- Do you want to install another optional feature?
Response:
Y to install another optional feature and continue from step 3,
N if you are done installing optional features.
The system automatically edits and saves the configuration files, then returns to the
Additional Options Menu.
5. Exit the VoiceMemo Configuration Offline Menu. You see the following prompt:
Prornptz
Wait for message waiting queues to be empty?
Response: N
to continue.
,
Reference
Menu Map 12
Dot. RN. A
CP 5402
Page 2 of 2
VoiceMemo Release G.OA and later
step
6. The following prompt appears:
Prompt:
Wait for paging queues to be empty?
Response: N
to continue.
7. Exit to the VoiceMemo Configuration - Main Menu, then go to the VoiceMemo
Configuration - Offline Menu.
8. Duplicate the active configuration.
Select: (B) Duplicate Active Configuration
9. Exit to the VoiceMemo Configuration - Main Menu and activate the configurkon.
Select:
(A) Activate Configuration
Dw. Rev. A
Reference
Menu Map 2
cl?
5700
Shut Down a System
Page
1
of 2
VoiceMemo Release 6.OA and later
This procedure describes how to shut down a module or an entire Series 6 server. You
should use this procedure before turning off the power to a module, as the shutdown
command halts call processing in a clean and orderly fashion.
WARNING!
You should follow the policies of the site to warn users prior to the system
shutdown. This process removes the system from call processing. Centigram
recommends that you perform this procedure only during periods of low call
traffic.
Step
4
1.
Reach the System Maintenance Menu.
2. Execute a shutdown command.
Select: (S) System Shutdown
l
The system displays the status of each line and the lengths of the message
indicator request queues.
prompt:
WARNING! ! This will terminate call processing.
Type "shutdown" if you really want to do this.
Response:
shutdown
3. If you have a multi-module system, specify which modules to shut down.
J'rompc modules to shutdown:
Response: a for all modules, or the number of a specific module
(1,
2, 3,
or
4).
You can select multiple modules by entering the IDS separated by
commas (3,4), or a range by using a hyphen (2-4).
l
The system displays the status of each line of the specified modules as “idle,”
“active,” or “stopped,” and updates the status every minute until all lines are
stopped. The system stops any calls still in progress after five minutes.
-
4. If you are executing a qftern shutdown, wait for the message waiting queue to clear.
If you are executing a mod&e shutdown on a multi-module system, do not wait for
the message waiting queue to clear.
Prompt:
Wait for
message
waiting queues to be empty?
Response: Y to wait for the queue to clear,
N to continue immediately with the shutdown.
5. When the system has taken all lines of the specified modules off-hook, it continues
by asking if a verify is to be executed.
Prompt:
Perform Offline
System
Verification? (Y/N):
Response: Y to execute the verify,
N to skip verify and continue with the shutdown.
Reference
Menu Map 1
Dac. RN. A
a? 5700
Page 2 of 2
VoiceMemo Release 6.OA and later
step
6. Specify if changes to the status of each module are to be made.
Prompt: Enable or Disable Modules?
Response:
Y to change the status of modules,
N to keep the module status the same and continue at step 11
7. Ifyou answered yes in step 6, achartwith~e~ofeachmoduleisdisplayedand~~ehe
Module Maintenance Menu is displayed.
8. Enable a module, if necessary:
Select:
(E) ENABLE a module
Prompt: Which Module?
Response: The
number
of the module.
9. Disable a module, if necessary:
Select:
(D) DISABLE a module
&-ompt: Which Module?
Response: The
number
of the module. If you are disabling multiple modules,
disable the module attached to the console last.
J'rompt: type "disable" to confirm your request:
Response: disable
If you are disabling multiple modules, repeat step 9.
If the status of the module attached to the console was changed to disabled, the
balance of this procedure is not seen, due to the module resetting. The console then
resets to the Maintenance From Hard Disk Menu.
10. When you are done configuring the modules, exit the menu.
11. The system completes the shutdown.
J'rompt: ****SHUTDOWN COMPLETE****
The System Maintenance Menu is displayed. You can now either reboot the
module(s) or remove power to the module(s).
Reference
0cc.RN.A
cp
6449
Add FaxMemo to a Series 6 Server
Page lof 1
VoiceMemo Release 6.OA and later
This procedure describes how to add FaxMemo capabilities to a Series 6 server. After
completing this procedure, you must configure one or more of the FaxMemo
applications.
Note:
If your Series 6 server was configured with FaxMemo at the factory, the
fax cards and fax software have already been installed.
3
WARNING!
F
/I This process requires the system to be shut down, resulting in loss of call
processing capabilities. Centigram recommends that you perform this
procedure durine neriods of low call trafIic.
Note:
You can find TRs referenced in this procedure in the Centigam &:eries G Technical
Step
Reference Manual.
&f- erence
@D Before You Begin
1. Complete a FaxMemo Card Planning Worksheet for each module and fax group in
the system. Blank worksheets are located in Appendix A of this manual.
2. Configure fax card jumpers. Pay special attention to the base I/O address. -
@D Install the Fax Cards
3. Perform a system shut down.
4. Turn off the power to the system.
5. Install the fax cards.
6. Turn on the system power. Allow the system to boot from the hard disk.
@D Install the FaxMemo Software
7. Load the FaxMemo Optional Feature software.
8. Add the MVIP fax cards to the Resource Manager configuration.
Dot &. A
I'R1904
CP5700
CP7510
CP5402
TR 1935
Configure for Fax Mail
Page 1 of 3
VoiceMemo Release 6.OA and later
This procedure summarizes the steps necessary to configure for Fax Mail in Series 6
server. It assumes that the appropriate server hardware and software have been installed.
Step
I. Complete the following worksheets. Blank worksheets are near the back of this
manual.
l
FaxMemo Card Planning Worksheet
l
FaxMemo COS Planning Worksheet
l
Fax Mail Mailbox Worksheet(s)
2. Create fax groups and assign them to the line groups that will be used for the fax+
application.
Note:
You should define the fax groups on the currently inactive
configuration.
If the line groups for the fax application do not already exist,
refer to the VoiceMemo Reference and Conjguration Manual
for procedures to define inbound and outbound line groups.
3. Based on your completed FaxMemo COS Planning Worksheet, customize an FCOS
(by either copying an existing FCOS and adding bits, or by modifying a current
FCOS) to include bits listed below.
Note:
If you are providing users with broadcast mailboxes for fax
reception, you must customize one FCOS for fax users and
another FCOS for the broadcast mailboxes. If you offer
different levels of service to users, you might have to
customize more than one FCOS.
l
To modify a current FCOS:
l
To copy a current FCOS and add additional bits:
- 190 (receive fax messages)
- 191 (make fax messages)
- 192 (give fax messages)
- 193 (deliver fax to default fax phone number)
- 194 (deliver fax online)
- 195 (deliver fax to designated telephone number)
- 196 (user changeable default fax phone number for fax delivery)
- 198 (receive fax messages only)
- 199 (automatic receipt for fax message sent)
Reference
3? 7512
33 5011
ZP 5007
Dot RN. A
CP 6450
Page2of3
ViceMemo Release G.OA and later
step
- 200 (fax cover page)
- 203 (walkaway fax)
- 230 (deny change capabilities to cover page)
- 235 (add “from” field to the default cover page)
- 236 (add promotional message field to the default cover page)
- 237 (automatic fax retrieval)
- 238 (end of session delivery)
- 239 (retrieve all unplayed faxes)
- 240 (receive fax on record time-out)
- 256 (enable fxed greeting for walkaway fax)
4. Based on your completed FaxMemo COS Planning Worksheet, customize an LCOS
with these limits parameters:
- Maximum number of digits allowable for fax phone number for fax delivery
- Maximum number of fax messages per mailbox
- CNG tone detection length (recommended value of zero)
- Fax delivery retry frequency
- Fax delivery retry interval
- Played fax message retention
- Unplayed fax message retention
- Urgent fax message retention
- Fax receipt retention
- 5. If you have MESA-Net installed on your server, reach the Network Class of Service
Menu from the System Configuration Menu. If you do not have MESA-Net, go to
step 7.
6. Based on your completed FaxMemo COS Planning Worksheet, customize an
NCOS with these limits parameters:
- 10 (Make Fax Message to Network)
- 11 ( Give Fax Message to Network)
- 12 ( Answer Fax Message to Network)
7. Based on your completed Fax Mail Mailbox Worksheets, configure user mailboxes
for Fax Mail.
Dar Rev. A
Reference
2 7508
Menu Map 13
CP 7506
Cl?6450
Page 3 of 3
VoiceMemo Release 6.OA and later
Reference
8. If some mailboxes use the default fax cover page and mailbox owners live in different
time zones, configure time zones for FaxMemo.
3. If desired, set billing rates for FaxMemo.
l
Set the rates for disk usage for fax messages.
l
Set the rates for messages received.
10.
Verify that the configuration is correct.
11.
Activate the configuradon.
c
cl?7509
CP4358, Ch5
04360, Ch5
a5015
CP7002
Dockv.A
cp
645
1
Configure for Fax Publishing
Pagelof2
VoiceMemo Release G.OA and later
This procedure summarizes the steps necessary to configure for Fax Publishing in a
Series 6 server. It assumes that the appropriate server hardware and software have been
installed.
step
1. Complete the following worksheets. Blank worksheets are near the back of this
manual.
l
FaxMemo Card Planning Worksheet
l
FaxMemo COS Planning Worksheet
l
Fax Publishing Mailbox Worksheet(s) *.
2. Create fax groups and assign them to the line groups that will be used for the fax
application. You can probably use a shared fax group on an inbound line group to
deposit faxes into the fax publishing system. You probably need a dedicated fax
group for callers to retrieve faxes, either online or by entering a fax machine phone
number.
Note:
You should define the fax groups on the currently inactive
configuration.
If the line groups for the fax application do not already exist,
refer to the
VoiceMemo R&erence and
Configuration
Mand -
for procedures to define inbound and outbound line groups.
3. Based on your completed FaxMemo COS Planning Worksheet, customize an FCOS
(by either copying an existing FCOS and adding bits, or by modifying a current
FCOS) to include bits listed below.
l
To modify a current FCOS:
l
To copy a current FCOS and add additional bits:
- - 194 (deliver fax online)
- 195 (deliver fax to designated telephone number)
- 197 (fax on demand)
- 238 (end of session delivery)
4. Based on your completed FaxMemo COS Planning Worksheet, customize an LCOS
with these limits parameters:
- Maximum number of digits allowable for fax phone number for fax delivery
- Maximum number of fax messages per mailbox
- CNG tone detection length (recommended value of zero)
- Fax delivery retry frequency
3’7512
Z-P 5011
a? 5007
Cl? 7508
Dot Rev. A
Cl?645 1
Page 2 of 2
VoiceMemo Release G.OA and later
step
- Fax delivery retry interval
- Played fax message retention
- Unplayed fax message retention
- Urgent fax message retention
- Fax receipt retention
5. Based on your completed Fax Publishing Mailbox Worksheets, configure mailboxes
for Fax Publishing.
The kinds of mailboxes that can be used for Fax Publishing are:
0 Tree
. Chain
l
Greeting Only
Information for creating these special mailboxes can be found in the VoiceMemo
Reference and Configtlration Manual.
6. If some mailboxes use the default fax cover page and mailbox owners live in different
time zones, configure time zones for FaxMemo.
7. If desired, set billing rates for FaxMemo.
l
Set the rates for disk usage for fax messages.
l
Set the rates for messages received.
8. Verify that the configuration is correct.
9. Activate the configuration.
10. To deposit the faxes into the Fax Publishing mailboxes, you must call the server
from a fax machine. Log into each Fax Publishing mailbox as the mailbox owner
(by pressing * before the mailbox number) and select y for user options,
Q Q Q
“F for
fax options, and then press Q
? to leave a fax. When prompted, send the appropriate
pages into the mailbox. Repeat for each mailbox in your Fax Publishing system.
When a caller reaches one of the mailboxes, the server plays any recorded greeting in
the mailbox and then tells the caller to get ready to receive the fax online or input a
fax number to have the fax delivered.
Reference
Cl?7506
CP7509
CP4358,
Ch5
CP4360,
Ch5
CT5015
Cl?7002
Dot Rev. A
cp
6452
Configure for Guaranteed Fax
Page 1 of 2
VoiceMemo Release 6.OA and later
This procedure summarizes the steps necessary to configure for Guaranteed Fax in a
Series 6 server. It assumes that the appropriate server hardware and software have been
installed, and the hardware has been configured in the Resource Manager.
SEF
1. Complete the following worksheets. Blank worksheets are near the back of this
manual.
l
FaxMemo Card Planning Worksheet
l
FaxMemo COS Planning Worksheet
l
Guaranteed Fax Mailbox Worksheet(s) *.
2. Create fax groups and assign them to the line groups that will be used for the fax
application. You probably need a fax group dedicated to an inbound line group to
provide guaranteed fax services.
Note:
You should define the fax groups on the currently inactive
configuration.
If the line groups for the fax application do not already exist, refer to
the VoiceMemo Re$rence and CorySguration Manual
for procedures to
define inbound and outbound line groups.
3. Based on your completed FaxMemo COS Planning Worksheet, customize an FCOS
(by either copying an existing FCOS and adding bits, or by modifying a current
FCOS) to include bits listed below.
l
Modify an existing FCOS
or
l
Copy a current FCOS and add additional bits:
- 198 (receive fax messages only)
*
- 206 (fax delete)
- 207 (fax verify)
4. Based on your completed FaxMemo COS Planning Worksheet, customize an LCOS
with these limits parameters:
- Maximum number of fax messages per mailbox
- CNG tone detection length (recommended value of zero)
- Unplayed fax message retention
- Urgent fax message retention
Reference
:I? 7512
:I? 5011
3? 5007
3’ 7508
Dar RN. A
Cl’ G4.52
Page 2 of 2
VoiceMemo Release 6.OA and later
step
5. Based on your completed Guaranteed Fax Mailbox Worksheets, configure mailboxes
for Guaranteed Fax.
l
Enable message delivery.
6. If some mailboxes use the default fax cover page and mailbox owners live in different
time zones, configure time zones for FaxMemo.
7. If desired, set billing rates for FaxMemo.
l
Set the rates for disk usage for fax messages.
l
Set the rates for messages received. 8,
8. Verify, that the configuration is correct.
9. Activate the configuration.
Refwence
cl? 7506
cl? 7509
Cl? 4358, Ch 5
CP 4360, Ch 5
CP 5015
Cl? 7002
cp 6453
Configure for Fax Broadcast
Page
1
of 2
VoiceMemo Release 6.OA and later
This procedure summarizes the steps necessary to configure for Fax Broadcast in a Series
6 server. It assumes that the appropriate server hardware and software have been
installed and the hardware has been added to the Resource Manager Configuration.
Step Reference
1. Complete the following worksheets. Blank worksheets are near the back of this
manual.
l
FaxMemo Card Planning Worksheet
l
FaxMemo COS Planning Worksheet
l
Fax Broadcast Mailbox Worksheet(s) r.
2. Create fax groups and assign them to the line groups that will be used for the fax
application. You probably need at least one inbound and one outbound line group
with fax resources.
3? 7512
Note:
You should define the fax groups on the currently inactive
configuration.
If the line groups for the fax application do not already exist, refer to
the VoiceMemo Reference and Confguran’on Manuulfor procedures to
define inbound and outbound line groups.
3. Based on your completed FaxMemo COS Planning Worksheet, customize an FCOS
(by either copying an existing FCOS and adding bits, or by modifying a current
FCOS) to include bits listed below.
l
To modify an existing FCOS
or
3 5011
l
To copy a current FCOS and add additional bits:
-
122
(define broadcast mailbox)
- 190
(receive fax messages)
- 198
(receive fax messages only)
- 203 (walkaway fax)
4. Based on your completed FaxMemo COS Planning Worksheet, customize an LCOS
with these limits parameters:
- Maximum number of digits allowable for fax phone number for fax delivery
- Maximum number of fax messages per mailbox
- CNG tone detection length (recommended value of zero)
- Fax delivery retry frequency
- Fax delivery retry interval
cl? 5007
Cl? 7508
Dar RN. A
Cl'6453
Page 2 of 2
VoiceMemo Release 6.OA and later
Step
- Played fax message retention
- Unplayed fax message retention
- Urgent fax message retention
- Fax receipt retention
5. Based on your completed Fax Broadcast Mailbox Worksheets, configure mailboxes
for Fax Broadcast.
6. If some mailboxes use the default fax cover page and mailbox owners live in different
time zones, configure time zones for FaxMemo. 8.
7. If desired, set billing rates for FaxMemo.
l
Set the rates for disk usage for fax messages.
l
Set the rates for messages received.
8. Verify that the configuration is correct.
9. Activate the configuration.
10.
For each Fax Broadcast mailbox create distribution list
1
containing the recipients
for faxes sent to that mailbox. Recipients can include local mailboxes, remote
mailboxes on other Series 6 servers connected by a MESA-Net network, or outdial
telephone numbers.
Dot RN. A
Reference
Cl?7506
CP7509
CP4358,
Ch5
CP4360,
Ch 5
cl?5015
Cl?7002
cp
6454
Set Up a Company Fax Cover Page
Page 1 of 1
VoiceMemo Release b.OA and later
This procedure summarizes the steps necessary to set up a company fax cover page. It
assumes that the appropriate server hardware and software have been installed. You can
have a different fax cover page for each line group by assigning a unique administrator’s
mailbox to each line group and storing a different cover page in each administrator’s
mailbox.
Note:
If you enter a company fax cover page, it takes precedence over
the default cover page and does not include the dynamic
information provided on the default cover page.
1 I -inch page.
1. Plan the layout of the cover page on an 8.5 by
Be sure to include:
l
Company name
l
Address
l
Telephone number
l
Fax number.
2. Make sure that the administrator’s mailbox has an FCOS with the bit 200 (fax cover
page) enabled.
3. Dial into the system administrator’s mailbox from a fax phone and reach the User
Options Menu. Press a
3
for Fax Delivery Options, then ‘? for Fax Cover Page.
Q
When prompted, fax the cover page into the mailbox.
Dot RN. A
CP
7002
Activate the Inactive Configuration
Page
1
of 1
VoiceMemo Release 6.OA and later
step
Reference
This procedure describes how to activate a configuration.
WARNING!
This procedure causes the server to restart all tasks resulting in an
interruption to call processing. Centigram recommends that you perform
this procedure during periods of low call traffic.
1. Reach the VoiceMemo Configuration Main Menu, then go to the VoiceMemo
Active Configuration Menu.
2. Activate the inactive configuration. 5
Select:
(A) Activate Configuration
pr0mpt: Activate the inactive configuration, <configuration nar(le>:
Response: Y
to activate the configuration, or
N to cancel the process.
pr0m.t: Wait for message waiting queues to be empty?
Response: Y to warn system users of the impending shutdown, or
N to skip the warning.
The server automatically shuts down and resets the software to the new
configuration, then returns to the VoiceMemo Active Configuration
Menu.
l
If the server experiences problems with the new configuration, you can return
to the old configuration by repeating the preceding steps.
Menu Map 2
Dot. Rzv. A
Configure a Mailbox for FaxMemo
Page
1
of 4
VoiceMemo Release 6.OA and later
This procedure describes how to configure those parameters in a mailbox setup that
affect FaxMemo.
1.
Reach the Mailbox Maintenance Menu. Enter the requested information, as
described in the following steps, from your completed FaxMemo Mailbox
Worksheet(s).
2. Identify the mailbox to be created or modified.
Select: (C) Create New Mailboxes
prompt: Mailbox to create:
Response: Number of the
new
mailbox you want to configure for paging. *
Select: (M) Modify Mailboxes
Prompp Mailbox to modify:
Response:
Number of the existing mailbox you want to reconfigure for paging.
Note:
The prompts are almost the same for creating a new mailbox and
modifying an existing one, except that “New” precedes each
prompt when you select Modify Mailboxes.
3. Press Enter until the Features Class of Service prompt appears.
4. Assign an FCOS customized for the FaxMemo applications that the mailbox uses.
Prompt: Features class of
service:
Response:
The number of the FCOS (l-640) that includes the applicable bits.
5. Assign the appropriately customized LCOS to the mailbox.
prompt:
Limits class of service:
Response:
The number of the LCOS (l-640) that includes the applicable limits.
6. Assign the appropriately customized RCOS to the mailbox.
prompt:
Restriction class of service:
Response:
The number of the RCOS (l-64) that includes the applicable limits.
7. If you have MESA-Net, assign the appropriately customized NCOS to the mailbox.
prompt:
Network class of service:
Response:
The number of the NCOS (l-64) that includes the applicable limits.
8. For Guaranteed Fax, set up message delivery to the target fax machine. If this
mailbox is not used for Guaranteed Fax, skip to step I I.
f’rompt:
Message Waiting Type #l:
or
Message Waiting Type #2:
Response: 5
Doe RN. A
page 2 of4
VoiceMemo Release 6.OA and later
Prompt:
Pager access type:
Response:
The
letter
of the index to be used for delivery to a fax machine. The
valid choices are:
I Internal outcall index
B Billed outcall index
U Non-billed outcall index
N Undefined index
Prompt:
Pager number:
Response:
The
phone number
of the target fax machine. a.
prompt:
Post-pager number:
Response:
Leave blank if desired, or enter any overflow from the pager number that
did not fit in the page number field.
Note:
There is no need to set the pager frequency or pager interval for
Guaranteed Fax; those functions are controlled by LCOS settings.
9. For Guaranteed Fax, activate message delivery.
prompt:
Message delivery:
Response: Y
10.
For Guaranteed Fax, schedule fax delivery.
prompt:
Pager start time
Response:
The time at which fax delivery is to start. Enter the time in hours and
minutes followed by “am” or “pm, n for example 6:OOpm. To have fax
delivery enabled for all times, set both Pager start time and Pager stop
time to the same value, such as 12:OOam.
prompt:
Pager stop
time
Response: The time at which fax delivery is to stop. Enter the time in hours and
minutes followed by “am” or “pm, for example 6:OOpm. To have fax
delivery enabled for all times, set both Pager start time and Pager stop
time to the same value, such as 12:OOam.
11.
Specify the fax retrieval access type.
f'rompc Fax retrieval pager access type:
Response:
The
letter
of the index to be used for fax retrieval. The valid choices are:
I Internal outcall index
B Billed outcall index
U Non-billed outcall index
N Undefined index
Reference
cl? 7506
Page3of4
VoiceMemo Release 6.OA and later
12. Specify the default fax phone number. This number is not used by Guaranteed Fax.
prompt:
Default telephone number for fax retrieval:
Response:
The default
number
(1-l G characters) of the fax phone the fax message is
to be delivered to. This field can contain any additional characters
necessary for outdialing, from Table 1 at the end of this procedure.
13. Specify the time zone offset for the mailbox.
prompt:
Time zone offset:
Response:
The
number
of hours difference bemeen the time zone of the mailbox
owner and the local time zone of the Series 6 server. Valid values are *
from -23 to +23. This number must match the offset of one of the time
zones set in the Time Zone Configuration Menu.
14. Press
Enter
to skip through each of the remaining mailbox configuration prompts.
After the last prompt, the system displays the mailbox configuration, then prompts
for the next mailbox number.
At this point, the parameter settings are saved and you can continue with mailbox
configuration or exit.
Reference
Dee Rx. A
Cl’ 7506
Page 4 of 4
VoiceMemo Release 6.OA and later
Step
Reference
Table 1 Dial String Characters
Character Explanation
3-9, *, # Keys on a standard pushbutton telephone
( The following digits should be dial pulsed
(10 PI’S)
>
Stop pulsing; resume sending DTMF tones
r.
+ Pause for one second
A-D Fourth column DTMF keys
E Go off-hook, wait for dial tone or other steady tone (pager go-ahead
or confirmation tone, for example), then do next item in string
F Switchhook flash and wait for dial tone
G Greet - Wait for a voice or computer tone answer
H Hang up (go on-hook) L
L Wait for an answer supervision signal that indicates the receiving
phone has gone off-hook, then dial remaining characters after
receiving the signal. Valid only with four-wire connections, not
with loop start or ground start phone lines.
N Start a new activity; do not go off-hook
0 Ring once
P Go off-hook, do not wait for dial tone
S Switchhook flash, no wait required
T Go off-hook, wait for dial tone
V Play three seconds of the message for voice pager
Doe RN. A
CP7508
Set Limits for FaxMemo
Page 1 of 2
VoiceMemo Release 6.OA and later
Step
This procedure describes how to set the limits that govern FaxMemo.
1. Reach the System Configuration Menu, then go to the Limits Class of Service Menu.
2. Identify the LCOS you want to modify.
Select: (C) Choose Limits COS to Modify
I%mpt
Enter
limits
COS to modify
Response:
Number of the LCOS you want to modify limits in, or just press Enter
if the displayed LCOS is the one you want.
Select:
(N) Name Selected LCOS
Prompt:
Enter name for selected limits COS 8.
Response:
A descriptive name for the LCOS, from 1 through 15 characters; or just
press Enter if the displayed LCOS name is the one you want.
@B Set CNG Tone Detection Length (Walkaway Fax only)
3. Go to the FaxMemo Limits Menu.
4. Set the length of time that the Series 6 server waits for CNG tone.
Select: (C) CNG Tone Detection Length
Pmnpt:
Enter CNG tone detection length in seconds
Response:
The number of seconds (4-60) the server must detect the CNG tone.
For all sites except those with extremely noisy phone circuits, set this to
zero to disable forced detection and enable automatic detection.
@B Set Fax Delivery limits
5. Go to the FaxMemo Limits Menu.
6. Set the maximum phone number length for deilvering fax messages.
Select: (A) Maximum Number of Digits for Telephone Number
-
Prompt.- Enter maximum
phone number length for fax delivery
Response:
The maximum number of digits (l-24) allowed in the fax phone
number for fax delivery.
7. Set the number of times the server attempts to deliver a fax.
Select:
(D) Fax Delivery Retry Frequency
Prompt:
Enter number of retries for fax delivery
Response:
The number of retry attempts (O-255) the server makes to deliver a fax.
8. Set the number of minutes between fax delivery retries.
Sekxt:
(E) Fax Delivery Retry Interval
Prompt:
Enter number of minutes between fax deliver-y
retries
Response:
The number of minutes (O-255) the server waits between between fax
delivery retires.
Reference
vienu Map 1
tienu Map
11
Menu Map 1 I
Dac. RN. A
(37508
Page 2 of 2
VoiceMemo Release 6.OA and later
QED Set Fax Storage limits
9. Go to the FaxMemo Limits Menu.
10.
Set the maximum number of faxes allowed to be stored in a mailbox.
Select:
(B) FaxMemo Message Count
prompt:
Enter maximum number
of fax messages allowed
Response: The maximum number of faxes (O-73) allowed
or
0 (zero) or a period (.) to allow an unlimited number of faxes to be
stored.
11.
Go to the Message Retention Limits Menu.
12. Set the number of hours the server retains played fax messages.
Select:
(A) Played Fax Message Retention
prompt:
Enter hours to keep played