Proper Battery Usage* NURIT 8320U Credit Card Terminal User Guide

User Manual: NURIT 8320U Credit Card Terminal User Guide Credit Card Machine Manuals - 1st National Payment Solutions

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Proper Battery Usage*
Merchant when you first plug in your unit allow the battery to charge
for at least 12 hours before you unplug it, after that time we
recommend allowing the unit to discharge ¾’s of the way, that is to say
let the battery go ¾’s the way down before you charge it again. While
we realize this is not always feasible we ask that you do it more often
then not. This will give your battery a longer shelf life and keep you
from experiencing battery issues. In order to let your unit discharge
you must turn off battery-saver mode.

Screen Says
Credit …..Sale Account
Menu screen

1. Reports
Merchant Options
1. Paper Type
Battery Saver
1.off
2. Auto Off only

Do This
Menu
Force down to #3 merchant
options
Force down to #5 Battery
Saver
Enter on #1 to turn off (to
turn back on go to auto off
only press enter twice)

Menu back up to credit….. sale account
* Batteries usually last about one year before you need to replace them.

Installing / Removing Paper Roll
Removing an Empty Paper Roll:
1. Remove the paper compartment cover by grasping it on both sides and lifting it towards you and
upwards.
2. Remove the paper roll core and spindle. Discard the core but save the spindle to be used w/ a new
paper roll.
3. Remove any paper left in the printing mechanism by simultaneously pressing the and
buttons in short increments.
CAUTION: Do NOT pull the paper backward through the printer mechanism. This may damage the
printer and void your product warranty.

Inserting a New Paper Roll:
1. Unroll the new paper roll so that the imprinted side of the paper is facing you. Note that some paper
manufacturers do NOT imprint on the roll.
2. Using a scissors, cut the leading edge of the paper roll so that it is perpendicular to the paper feeder
and NOT jagged.
3. Insert the leading edge of the paper underneath the printer mechanism’s rubber platen roller. The
printer mechanism should automatically catch and feed the paper. Press the and buttons simultaneously in short increments until the paper exits a few more centimeters.
4. Lift up the paper roll and tighten up any excessive paper slack. Make sure that the paper unrolls
from the bottom.
5. Slide the spindle into the paper roll and lower the paper roll into the spindle slots on each side of the
paper compartment.
6. Replace the paper cover by first inserting the tabs on each side of the cover into their designated
slots on each side of the paper cover. Be sure that the paper extends outside of the cover before
closing.
7. Press down on the back of the cover until it snaps in place. You may now use your new paper roll.

NURIT 30XX / 8320 EASY USER GUIDE
APPLICATION 4.80

AND HIGHER.

RETAIL AND RESTAURANT

Cards are swiped with magnetic stripe down and to the right. They can be swiped either top to bottom or
bottom to top.
CREDIT CARD PURCHASE
STEP

TERMINAL PROMPT

ACTION

Idle Prompt

Swipe card or manually enter credit card number. ENTER

Expiration date (manual)

Enter card expiration date (MMYY). ENTER

Amount

Enter the amount of the sale. ENTER

Server ID (optional)

Enter Server ID. ENTER

Tip (3 tips optional)

Enter tip then ENTER or ENTER to bypass tips. (Tips can be added later for restaurant.)

Second Receipt

Press any key to print second receipt.

STEP

TERMINAL PROMPT

Idle Prompt

Debit Prompt

Press PAYMT until terminal displays debit prompt.
Swipe card.

Amount

Enter the amount of the sale. ENTER

Tip (3 tips optional)

Enter tip then ENTER or

Cash Back

Enter cash back amount then ENTER or ENTER

Server ID (optional)

Enter Server ID. ENTER

Have the customer enter their PIN code. ENTER

Second Receipt

Press any key to print the second receipt. Paper type must be set to custom for second
debit receipt.

STEP

TERMINAL PROMPT

Idle Prompt

Press PAYMT until terminal displays check prompt.

Check / Amount

Enter the amount of the sale. ENTER

Swipe / Enter Check

Swipe the check through the check reader or manually enter MICR information on
the check. ENTER

DEBIT CARD PURCHASE
ACTION

ENTER to bypass tips. (Tips cannot be added later.)
to bypass.

CHECK PURCHASE

ACTION

Note: Depending upon the check host, the ABA, Account and Check numbers are entered together or separately. Follow the
terminal prompts or contact your check host.
4.

Driver License

Enter the customer driver’s license number. ENTER *

Driver License State

Enter the license issuing state. ENTER (Use the ALPHA key to change numbers to letters.) *

Tip (3 tips optional)

Enter tip then ENTER or ENTER

Second Receipt

Press any key to print the second receipt. Paper type must be set to custom for second
check receipt.

to bypass tips. (Tips cannot be added later.)

* Verification prompts vary the host. Enter requested information when prompted.

CASH PURCHASE (to track your cash sales)
STEP

TERMINAL PROMPT

ACTION

Idle Prompt

Press PAYMT until terminal displays cash prompt.

Cash Prompt / Amount

Enter the amount of the sale.

Tip (3 tips optional)

Enter tip then ENTER or

Server ID (optional)

Enter Server ID. ENTER

Second Receipt

Press any key to print the second receipt. Paper type must be set to custom for second
cash receipt

ENTER

ENTER to bypass tips.

VOID
STEP

TERMINAL PROMPT

ACTION

Idle Prompt

Void

Swipe card or manually enter credit card number.

Expiration date (manual)

Enter card expiration date (MMYY).

Amount

Enter amount.

Second Receipt

Press any key to print the second receipt.

Press VOID until terminal displays VOID/SALE, VOID/FRCD or VOID/RTRN prompt.
ENTER

ENTER

NOTE: Transactions that have batched cannot be voided, they must be returned. Debit transactions cannot be voided.

RETURN – CREDIT CARD
STEP

TERMINAL PROMPT

Idle Prompt

Press RETURN to display the RETURN prompt.

ACTION

Return

Swipe card or manually enter credit card number. ENTER

Expiration date (manual)

Enter card expiration date (MMYY). ENTER

Amount

Enter amount.

Authorization Number

Enter the authorization number from the original receipt. ENTER

Second Receipt

Press any key to print the second receipt.

STEP

TERMINAL PROMPT

Idle Prompt

Pressf PAYM

Debit Prompt

Press RETURN for the RETURN prompt.

Return

Swipe card.

Amount

Enter amount.

Authorization Number

Enter the authorization number from the original receipt. ENTER

Have the customer enter their PIN code. ENTER

Second Receipt

Press any key to print the second receipt.

ENTER

RETURN – DEBIT CARD
ACTION
fT

or the debit prompt.

ENTER

The surcharge amount will be added to the Return if surcharge is set for Transaction not just Cash Back.

VERIFY
STEP

TERMINAL PROMPT

Idle Prompt

Press VERIFY to display verify prompt.

ACTION

Verify

Swipe card or manually enter credit card number. ENTER

Expiration date (manual)

Enter card expiration date (MMYY). ENTER

Amount

Enter amount. ENTER

FORCED
STEP

TERMINAL PROMPT

Idle Prompt

Press FORCED until terminal displays forced prompt.

ACTION

Forced

Expiration date (manual)

Swipe card or manually enter credit card number. ENTER
Enter card expiration date (MMYY).
ENTER

Amount

Enter amount. ENTER

Authorization Number

Enter the Auth No received via voice authorization or from the Verify receipt. ENTER

Second receipt

Press any key to print the second receipt.

PRINT LAST MERCHANT RECEIPT
STEP

TERMINAL PROMPT

ACTION

Idle Prompt

Press the ALPHA key.

Receipt Menu

Presst 3 to print the last merchant receipt.

Not Available

The last receipt is not available to print. A cancelled or declined transaction can void this function.

PRINT LAST CUSTOMER RECEIPT
STEP

TERMINAL PROMPT

Idle Prompt

Press the ALPHA key.

ACTION

Receipt Menu

Press 1 to print the last customer receipt.

Not Available

The last receipt is not available to print. A cancelled or declined transaction can void this function.

PRINT ANY RECEIPT
STEP

TERMINAL PROMPT

Idle Prompt

Press the ALPHA key.

ACTION

Receipt Menu

Press 2 to print any receipt.

Choose EDC

Press the number that corresponds with the EDC type of original receipt.

Transaction?

Enter the transaction number. ENTER

ADD TIPS
STEP

TERMINAL PROMPT

Idle Prompt

Tab Menu

Add Tips Menu

1 Untipped trans info.

To add a tip, press 0 To ENTER.; To bypass and display next transaction, press FORCED.

Tip Entry

Enter tip amount. ENTER

Next trans info.

Add Tips Menu

ACTION
Press the FUNCTION and REVIEW keys at the same time.
Press 1 to add tips.

Press u 3 to scroll through untipped transactions. *

Enter tips or bypass as necessary. If last trans was tipped, terminal returns to Add Tips Menu.

If last transaction should not be tipped, press MENU to return to Add Tips Menu.
MENU to exit.

* Tips can also be added via 4. By Server#, 5. By Transaction#, 6. By Card Type and 7. By Card#. If one of these options is
choosen, all transactions, tipped and untipped, are displayed.

EDIT TIPS

STEP

TERMINAL PROMPT

ACTION

Idle Prompt

Press the FUNCTION and REVIEW

Tab Menu

Press 1 to add tips.

Add Tips Menu

Press the number that corresponds with the desired access method.

1st Transaction info.

To add a tip to this transaction or to edit an existing tip, press b ENTER. To bypass and display next

keys at the same time.

transaction, press FORCED.
5.

Tip Entry

Next trans info.

Enter tip amount. ENTER
Enter/edit tips or bypass as necessary. If last trans was tipped, terminal returns to Add Tips Menu. If
last transaction should not be tipped, press MENU to return to Add Tips Menu.

Add Tips Menu

to exit.

CLOSE CURRENT BATCH
STEP

TERMINAL PROMPT

Idle Prompt

Function Menu

ACTION
Press the FUNCTION key.
Press 2

to start the batch process. You may be prompted that the terminal has open tabs or

untipped transactions. Close all open tabs.
3.

Open Tab or Untipped

Scroll through untipped transactions adding tips where necessary. If all tips have been added,
press to ignore.2

EDC Choice

Depending upon the host and terminal setup, the terminal will start the batch process or offer a choice
of EDC types to batch.

EDC Choice

Presst 1 to batch all EDC types or choose the EDC type to be batched.

GENERAL FUNCTIONS
DESIRED FUNCTION
Power On
Power Off

ACTION
Press MENU

key.

Press and hold the MENU

key for five seconds. NOTE: The terminal will not power off if it is

On external power.

Hot Keys

Press the FUNCTION key at the same time as the number assigned to the Hot Key function.

Print Default Report

Press the FUNCTION key followed by thee 1 key.

Lighten Screen Contrast

Hold down the FUNCTION key while tapping the FORCED.

Darken Screen Contrast

Hold down the FUNCTION key while tapping the RETURN.

Feed Paper

Hold down the FUNCTION key while tapping the e FEED key.

TO TURN STORE AND FOWARD(AKA OFFLINE) ON AND OFF

TERMINAL SCREEN SAYS
Credit ….Sale Account --->

Menu Screen:
1. Reports
2. Merchant Params

DO THIS
Press [Menu/ Esc] Key
Press the [Force] Key til you see #3 Merchant Options, Then press
[Enter].
The password is the two digit day and two digit month of the current
day. Ex. July 4th would be 0407 press [Enter].
Press the [Force] Key til #2 Mode Select is highlighted, and press
[Enter].

Enter Password:
Store and Forward:
1. S and F On / off
2. Mode Select

Choose option #2 to turn Offline mode on, or option #1 to turn
Offline mode off press [Enter].

Mode Select:
1. Stay Online
2. Stay Offline

Press [Menu/ Esc] Key.

Limit per Card?
Accept? Enter = Yes

Enter Max Amount

Press [Menu/ Esc] Key.

Enter Max Total

Press [Menu/ Esc] Key.

Offline Anyway?

Press [Enter], the terminal prints out Offline Mode on paper, then
press [Menu/Esc] 3 times to get back to Credit Sale Account.

Accept? Enter = Yes

Credit ….. Sale Account Offline

Terminal is ready to do Offline Transactions

24 Hour Technical Support (FDR) 800-228-0210
They'll ask for your Merchant ID# which is:
[[Merchant #:34]]
The FDR Technical Support desk can help you with regular sales, voids, returns and batches. They are not
completely knowledged on the Store & Forward feature, so please contact one of the below cell phone numbers
if you have ANY questions regarding that system.
Wireless Service Support (Cingular) 800-662-4839
They'll ask for your MAN# which is located on the bottom of your terminal
[[Man #]]
If your signal strength is strong and you are processing slowly, please contact Cingular and ask them to "PING"
your terminal. This will clear the line to your terminal and speed up the processing time.
Raul's Cell #
917-577-6237
Josh’s Cell # 917-577-3149
Michael's Cell # 917-327-6012
Steven’s Cell # 917-557-5398

To check wireless coverage for an un-familiar area log on to: Cingular (Mobitex): www.SynapseManager.com/carriers.asp
*For GPRS: http://alliance.cingularinteractive.com/dev/cda/zip/

AND: www.attwireless.com/global/maps/coveragemap.jhtml?mapDisplay=datagsm/
*If you are unsure of which system you are on please feel free to call.1-877-964-1622

TO UPLOAD STORED TRANSACTIONS FOR PROCESSING
TERMINAL SCREEN SAYS
Credit ….Sale Account --->

Menu Screen:

DO THIS
Press Menu/ Esc Key
Press the Force Key till you see #3 Merchant Options, Then press Enter.

1. Reports
2. Merchant Params

Merchant Options:
1. Paper Type
2. No-Paper Mode

Press the [Force] Key till you see #10 Store and Forward, then press
[Enter].

Enter Password:

The password is the two-digit day and two-digit month of the current day.
I.E. July 4th would be 0407 press [Enter].

Store and Forward:

Press the [Force] Key till #5 Upload Trans. is highlighted, and press
[Enter].

1. S and F On / off
2. Mode Select

Upload Transactions:

Press [Enter] to send all stored transactions for processing.

1)All at once? Enter = Yes

If screen does not then read Credit Sale Account, just simply press [Menu/Esc] until you see that screen.
***SIMPLY UPLOADING THE STORED TRANSACTION IS NOT ENOUGH TO GET THE
FUNDS DEPOSITED TO YOUR ACCOUNT. YOU STILL HAVE TO SETTLE THE BATCH. IF
YOU HAVE A NURIT 3010 UNIT, PRESS [FUNCTION], THEN PRESS [6] (NEWER
APPLICATIONS WILL HAVE BATCH LISTED AS OPTION #2). THEN PRESS [ENTER],
[ENTER]. THE TERMINAL WILL DIAL OUT (OR IF HAVING A WIRELESS SIGNAL WILL
SEND OUT OVER THE SIGNAL) AND SETTLE THE BATCH. ***
Programming terminal to send information through the phone line only, and therefore bypassing the
wireless network.
DO THIS
TERMINAL SCREEN SAYS
Credit ….Sale Account --->

Menu Screen:

Press Menu/ Esc Key
Force down to option #8 Communication Menu, press Enter.

1. Reports
2. Merchant Params

Communications Menu:
Via Line/Radio:
1. Both
2. Line Only

Force down to option #6 Via Line/Radio, press Enter
Force to option #2 Line only, press Enter. This will program the terminal
to only look for a phone line connection.

The terminal will then go back to the previous screen. All you need to do is press Menu/ Esc til you get back
to Credit Sale Account. To put it back to both mode follow directions, but press enter on option #1 Both,
instead of option #2 Line Only.

TO ADD AN EXCHANGE PREFIX FOR DIALING OUT
DO THIS
TERMINAL SCREEN SAYS
Credit ….Sale Account --->

Merchant Options:

Press Menu/ Esc Key
Press the [Force] Key til you see #8 COMM MENU, then press [Enter].

1. Paper Type
2. No-Paper Mode

Comm Menu:

Press the [Force] Key til you see #3 Exchange pref>, then press [Enter].

1. Min. retries
2. DIAL: TONE

Exchange Prefix:

Press the [Force] Key to #2 Yes, then press [Enter].

1. No
2. Yes

ENTER PREFIX:

Enter in the number that you need as the prefix to the number, then press
[ENTER]. Then press [MENU/ESC] twice to exit.

Attention all Mobile
And
Store And Forward Merchants
Extremely important!!
For all merchants using a manual imprinter, or using any terminal which
performs store and forward, please be sure to obtain the following
information to avoid any complications when obtaining authorizations:
1) Complete Credit Card # (Visa, MasterCard and Discover are 16
digits, American Express is 15 digits)
2) Expiration Date (4 digits only – mm/yy)
3) Complete Billing Address including Zip Code
4) CVV2 (or CID) This is the 3 digit number on the back of the
Visa, MasterCard and Discover card, located on the back of the
card, above or on the signature line. On Amex it is the 4 digit
number above the card number
5) Also remember to get the card holders name and phone number

Common Error Responses, and Quick Fixes*
*Warning: You may damage programming in terminal if directions are not followed correctly!
Invalid Batch Sequence:
(All Nurit Terminals except for 8000 GPRS)

Display
1. Credit Sale Account
2. Menu Screen
3. Host Params
4. Enter Password
5. EDC Parameters
6. FDR ETC PLU Cr
7. Device ID
8. FDR ETC PLU Cr
9. Save Parameters?
10. EDC Parameters
11. Menu Screen
12. System Options
13. Enter Password
14. New Batch No:
15. Are You Sure?
16. System Options
17. Credit Sale Account

Do
Press Menu
Press #4 (Host Params)
Press #1 ( Host Params)
Two digit Day/Two digit Month (DD/MM)
Press #1 (FDR ETC PLU Cr)
Press #2 (Device ID)
Type in any 4 digit number other than the one being shown on screen
Press Enter.
Press Menu
Press Enter
Press Menu twice
Press #5 (System Options)
Press #4 (Set Batch #)
Two digit Day/Two digit Month (DD/MM)
Type in new batch number, just add one number to the one in there.
Press Enter
Press Enter
Press Menu twice.
Try running a card.
8000 GPRS Invalid Batch Sequence:

Display
Credit Sale Account

Do
Run Sale with any Credit Card for $99,999.02 (This will reset your terminal, and get rid of Invalid Batch Sequence)
Bad Credit Batch:
Simply Run any Credit Card for $0.01, then batch out your terminal.
Rad Fail/Rad Off :**
Wireless Terminals Only

Display
Do
Credit Sale Account
Press Menu
Menu Screen
Press # 4 (Host Params)
Host Params
Press # 3 (Print EDC Setup)
**If This Fails to regain signal strength, refer to Store and Forward Directions
If you are still having issues please call us at one of the following numbers:
877-964-1622
Office:
Cell Phones: (24 Hour)
Josh:
917-577-3149
Raul
917-577-6237
Michael DiGiovanni: 917-327-6012
Steven Ballan
917-577-5398

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Proper Battery Usage* NURIT 8320U Credit Card Terminal User Guide

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