SI 30 User Guide Neopost SI30 Manual

User Manual: Neopost SI30 User Manual

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INTRODUCTION
Your folding and inserting machine enables you to fold documents, insert them into envelopes and seal the envelope flaps.
Small format documents can be added to folded large format
documents, or can be inserted individually, without folding.
This user-friendly machine operates automatically and efficiently.
It makes short work of dispatching invoices, mass mailings,
payrolls, daily mail, etc.
The information contained in this guide will help you to get the
best use and productivity from your machine.
Its main features are:
- Two automatic feeder trays for large format documents
(mainly A4 or US letter size)
- An automatic feeder tray for small format documents (small
inserts or reply envelopes that are smaller in size than the
outer envelope).
- The option of inserting material into envelopes of different
size, including C6/5, C5, #10, with or without windows.
- Easy vertical loading of the trays
- User-friendly, intuitive interface with memory enabling each
user to record and save details of the most frequent jobs.
- Automatic adjustment of the size of the folds.
- Automatic doubles detector fitted to all trays, to ensure the
security of the contents of the envelope.
- Small footprint enabling the machine to fit neatly into any
office environment.

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OFFICIAL STANDARDS
In order to comply with standards EN60950 and UL1950, this
equipment must be connected to standard installation of the
construction industry. In order to protect the internal wiring,
dual-pole protection against 5A current surges is required. This
equipment complies with norm 55022, Class A.
INSTALLATION
This equipment must be installed close to a grounded electrical
AC outlet, and the plug must be protected with a 16A fuse.
ATTENTION
UNDER NO CIRCUMSTANCES SHOULD AN ATTEMPT BE
MADE TO REMOVE THE COVERS OF THE MACHINE SINCE
THEY PROTECT LIVE ELECTRICAL PARTS.

WARNING: moving parts. Keep fingers, jewelry or loose
clothing away.

This manual cannot be reproduced, registered or transmitted by
any electronic, mechanical or other means, partly or wholly,
without permission of your seller.

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TABLE OF CONTENTS

SECTION A: GENERAL PRESENTATION ........... 7
1. MACHINE ................................................................................ 9
2. CONTROL PANEL ............................................................... 10
3. OPENING THE MACHINE AND INTERNAL VIEW ............. 11

SECTION B: FUNCTIONS .................................. 13
1. INSTALLATION AND START-UP ......................................... 15

1.1
1.2
1.3
1.4
1.5
1.6

Installing the machine .............................................. 15
Installation and initial start-up .................................. 17
Entering the unlocking code .................................... 17
Selecting the language ........................................... 18
Filling the moistening tray ....................................... 19
Double document detection tray C .......................... 20

2. USING THE MACHINE ........................................................ 21

2.1 User Mode ............................................................. 21
2.1.1 Stored job selection ....................................... 22
2.1.2 Table of stored jobs ........................................ 22
2.1.3 Starting a job ................................................. 24
2.1.4 Modifying a job ............................................... 24
2.1.5 Locking and unlocking a job ........................... 28
2.1.6 Counter .......................................................... 29
2.2 Advanced Functions ............................................... 30
2.2.1 Changing the language .................................. 31
2.2.2 Settings for envelope formats and special documents ......................................................... 31
2.2.3 Double document detection activation/
deactivation (Tray C) ...................................... 36
2.3 Other Advanced functions ....................................... 36
3

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2.3.1
2.3.2

Double document detection activation/
deactivation for trays A and B. ........................ 36
Displaying Job Adjustments ........................... 37

3. LOADING DOCUMENTS ..................................................... 38

3.1 Loading documents (trays A and B in automatic
mode) .................................................................... 38
3.2 Loading documents in manual mode (tray A) .......... 40
3.3 Loading envelopes ................................................. 41
3.4 Loading small inserts and reply envelopes (tray C) . 43

SECTION C: HELP AND ADVICE ...................... 45
1. HELP GUIDE ........................................................................ 47

1.1 Error messages ..................................................... 47
1.2 Symptoms and remedies........................................ 52
2. JAM CLEARING ................................................................... 58

2.1
2.2
2.3
2.4

Clearing the feeders (tray A and B) ......................... 58
Unjamming the document path ................................ 59
Unblocking path of small inserts (tray C) ................. 59
Clearing the envelope tray ...................................... 60

3. CLEANING ............................................................................ 61

3.1 Cleaning the rollers ................................................. 61
3.1.1 Internal rollers ................................................. 62
3.1.2 Envelope Tray Rollers .................................... 63
3.1.3 Tray C Rollers ................................................ 63
3.1.4 A/B Feeder Rollers ........................................ 64
3.2 Cleaning/Replacing moistening brushes ................. 65
3.3 Cleaning the covers of the machine ........................ 65

SPECIFICATIONS ...............................................67

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Symbols used
Indicates necessary information

Indicates potential problem area

Indicates an idea or interesting point

Illustration through an example

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SECTION A: GENERAL PRESENTATION
1.

MACHINE ........................................................................... 9

CONTROL PANEL ............................................................ 10

OPENING THE MACHINE AND INTERNAL VIEW ............ 11

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8
17

7
9

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SI30-00004-8/D

MACHINE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17

Control panel
Display
Tray A (document feeder)
Tray B (document feeder)
Envelope tray
Tray C (small insert or reply envelope feeder)
Catch tray
Opening handle of the machine
Paper side guide locking levers
Locking levers for trays A and B
Locking mechanism for envelope guides
Power supply socket
On/off switch
Tray C guides (small inserts)
Lateral guides
Tray C Opening handle (small inserts)
Connector for document feeders

General presentation

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CONTROL PANEL

Display panel

Selection
key

Control keys

Save to
memory
key

Cancellation
key

10 General presentation

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Start and
stop key

OPENING THE MACHINE AND INTERNAL VIEW

Opening the machine

- Squeeze the handle on the
front

- Lift the lid of the machine
upwards

General presentation 11

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Internal view of the machine

Opening handle of
the machine
Envelope exit roller (E)

Shutter (7)
Moistening tray

12 General presentation

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SECTION B: FUNCTIONS
1.

INSTALLATION AND START-UP...................................... 15
1.1 Installing the machine
15
1.2 Installation and initial start-up
17
1.3 Entering the unlocking code
17
1.4 Selecting the language
18
1.5 Filling the moistening tray
19
1.6 Double detection tray C
20

USING THE MACHINE ..................................................... 21
2.1 User Mode
21
2.1.1
Stored job selection
22
2.1.2
Table of stored jobs
22
2.1.3
Starting a job
24
2.1.4
Modifying a job
24
2.1.5
Locking and unlocking a job
28
2.1.6
Counter
29
2.2 Advanced Functions
30
2.2.1
Changing the language
31
2.2.2
Settings for envelope formats and special documents
31
2.2.3
Double document detection activation/
deactivation (Tray C)
36
2.3 Other Advanced functions
36
2.3.1
Double document detection activation/
deactivation for trays A and B.
36
2.3.2
Displaying Job Adjustments
37

LOADING DOCUMENTS .................................................. 38
3.1 Loading documents (trays A and B in automatic
mode)
38
3.2 Loading documents in manual mode (tray A)
40
3.3 Loading envelopes
41
3.4 Loading small inserts and reply envelopes (tray C) 43

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INSTALLATION AND START-UP

1.1 Installing the machine
Upon receiving the machine, check the content according to
the list below :
Four transparent
document-holders
Document feeders
Trays A and B

Base

1 power cord

2 rear guides for
envelope tray
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1.Install the document feeder by
inserting its 2 plastic lugs into their
respective slit, located on the base
of the machine.

2.Hold the feeder towards you, plug
the connector to the A/B feeder
socket, then replace the feeder
properly on the base.

3.Clip the guides onto the back of
envelope tray : be
careful regarding the position

4.Clip-on the transparent document holders on trays A and B.

Connect the power cord to the machine and press the switch: the
initialization screen will be displayed for a few seconds.
16 Installation and start-up

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1.2 Installation and initial start-up
When the machine is powered up, the initialization screen will be
displayed for a few seconds. The number displayed is the total
number of cycles the machine has performed, all tasks included.
INITIALIZATION IN PROGRESS
INITIALIZATION IN PROGRESS
Total number of cycles : 1234567
(press ESC during
initialization to change the
machine setup)

1.3 Inputting the unlocking code
This screen will automatically appear at the final step of the
installation procedure.
Input the code number appearing in section J of your quick startup guide as follows:
INITIALIZATION IN PROGRESS
AUTHORIZATION CODE SET UP
: Select number
START-STOP : Validate number
ESC : exit
Press
to confirm
Code : 0000000000

1. Select a number between 0 and 9, using the keys
2. Press

START
STOP

to select the number and the cursor should move

automatically to the next position.
3. Repeat these two operations until you have finished inputting
(10 digits).
4. If you make a mistake when inputting your code, press
delete and start again from the beginning.

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ESC

5. Once your code is input correctly, press
it.

to store

1.4 Selecting the language
The default configuration of your machine is English.
To modify the language:
- If the machine is switched on, switch it off then on again.
- During the initialization phase press
window:

ESC

to enter the following

MACHINE
SETUP
INITIALIZATION
IN PROGRESS
Serial Number : 0000000000
Press
to confirm
Language
Set
Double Det. Bin C

: ENGLISH
: Env. / Doc.
: DISABLE

CONFIGURATION
MACHINE
INITIALIZATION
IN PROGRESS
Numéro Machine : 0000000000
Appuyer sur
pour continuer
Langue
Personnalisation
Det. Double Bac C

: FRANCAIS
: Env. / Doc.
: DEVALIDER

- Upon entering this screen, the "language" line indicates the
language used.
- Select this line by pressing the
key.
- Scroll until you have reached the desired language and select
it using the

keys.

- Complete the operation by saving the changes with
- Or by cancelling the changes with

ESC

18 Installation and start-up

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1.5 Filling the moistening tray
The moistening tray is a device that enables the machine to
moisten the glue on the envelope flap so that it can be sealed.
This screen appears each time the machine is started up and
remains active for several seconds.
INITIALIZATION IN PROGRESS
CHECK WATER LEVEL
Refill water

Do not do this if you have already done

To fill the moistening tray:
1. Open the machine

2. Remove carefully the moistening
tray by its blue handles.

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3. Remove the strip of 3
stoppers and fill the tank with
water
through the 3
holes.Ensure the brushes are
properly impregnated with
water.
4. Replace the moistening tray
in the machine, with the blue
handles towards you.

5. Close the machine
1.6 Double detection tray C
This option is deactivated by default.
This function enables the machine to detect the presence of two
small inserts passing simultaneously through the insertion circuit.
To activate it, select this function, using
and validate it using the

key.

INITIALIZATION
IN PROGRESS
MACHINE
SETUP
Serial Number : 0000000000
Press
to confirm
Language
Set
Double Det. Bin C

: ENGLISH
: Env. / Doc.
: DISABLE

1. Select the language
2. Set the sizes for specific documents (envelopes or
paper)
3. Validate or unvalidate the Tray C double detection.
20 Installation and start-up

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USING THE MACHINE

To use the machine, the following must be specified:
- type of document
- type of envelope
- trays
This information is saved by the machine as a "job", corresponding
to a specific application. There are nine (9) jobs which can be
stored in memory for later recall.
Fill the tray or trays concerned, depending on the task to be
performed (see section entitled “loading documents”).
2.1 User Mode
When the user menu appears, the machine is ready for use.

READY : START to process a job
or
to select line to modify
Counter
Job number
Feeder
Document
Envelope
Address height

Selection area

:
:
:
:
:
:

1234

AUTO A+B+C
A4 (297 mm)
C6/5 DL CLOSED
+0 mm

Modification area

Using the machine

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2.1.1 Stored job selection
When first entering this screen, no line is active.
Pressing the
key activates the "Counter" line, and each
time this key is pressed, the next line will be selected.
Use the

keys to select the job number desired

(The machine is delivered with 9 pre-stored jobs ).
READY : START to process a job
or
to select line to modify
Counter
:1234
Job number
: 02
Feeder
: AUTO A+B+C
Document
: A4 (297 mm)
Envelope
: C6/5 DL CLOSED
Address height
:
+0 mm

2.1.2 Table of stored jobs
In the pre-stored jobs, the default document format is A4
(210x297mm). The machine defines automatically the
folding parameters to fit the size of the envelope chosen.
A pre-stored job will certainly suit your needs. If not,
please consult the section entitled “Modifying ajob”.

Job
number

Trays

Envelopes

Functions

Job 1

AUTO
A+B

C6/5-DL SEAL

The 2 trays function together

Job 2

AUTO
A+B+C

C6/5-DL SEAL

The 3 trays function together

22 Using the machine

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Job 3

AUTO A C6/5-DL SEAL

Job 4

AUTO
A+C

Job 5

AUTO
A+B+C

Job 6

AUTO
A+C

C6/5-DL SEAL

Trays A and B function
alternately, when one tray is
empty, the machine switches
automatically to the other
Trays A and B function
alternately, and tray C
functions simultaneously with
whichever tray is operational.

C5 SEAL

The three trays, A, B and C
operate together

C5 SEAL

Trays A and B function
alternately, and tray C functions
simultaneously with whichever
tray is operational.

Job 7 MANUAL C6/5-DL SEAL
A

Tray A functions alone in
manual AutoStart mode.
Documents are inserted
manually in tray A.

Job 8 MANUAL
A

Tray A functions alone in
manual AutoStart mode.
Documents are inserted
manually in tray A.

Job 9 MANUAL
A+C

C5 SEAL

Tray A functions alone in
manual AutoStart mode and
tray C is on Automatic. One
document from tray C is
added to the bundle in tray A.

Envelope C6/5 :

~ 114 mm

Envelope C5:

~ 162 mm

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2.1.3 Starting a job
key.

- Select the line "Job number", with the
- Choose a job number with .

- Load the appropriate trays with your documents.
- Press the

START
STOP

key to start the cycle.

The cycle can be interrupted at any time by pressing the

START
STOP

key again.
- An on-line help message is displayed on the screen for
each job.
- If the job selected uses the "Manual" (AutoStart) function
it is not necessary to press the

key. Tray A starts

START
STOP

automatically when inserting a sheet of paper.

2.1.4 Modifying a job
Jobs already in the memory can be modified:
- Select the line "Job number", with the

key.

- Choose the job number to be modified with
- Make the necessary changes, including selection of trays,
document format and envelope format.
- Launch the cycle by pressing the
As long as the

key.

icon is flashing, the changes have not

been finalized. Press

to save them to the memory.

To test the settings quickly, press
will perform a single cycle.
24 Using the machine

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START
STOP

SI30-00004-24/D

START
STOP

twice: the machine

Selecting trays :
To change the tray operating mode in a job.
.
- Select the "Tray" line using the key
- Select the desired function using the keys

Tray functions available:
AUTO A+C
AUTO C
MANUAL A

AUTO A+B
AUTO A
AUTO A+B+C

MANUAL A+B
MANUAL A+C
MANUAL A+B+C

Trays A and B enable the insertion of large format documents, of
the A4 type, that are to be folded. They accept documents
measuring from 177 mm to 356 mm.
Press to choose feeders
or START to process a job
or
to select line
modify
34
Counter
: 1 2to
Job number
: 02
Feeder
: AUTO A+B+C
Document
: A4 (297 mm)
Envelope
: C6/5 DL CLOSED
Address height
:
+0 mm

The largest document format will be taken
into account for folding purposes.
- Auto: Automatic operating mode, starts after pressing
the key

START
STOP

The envelope by envelope operating mode starts with
"Autostart" mode (manual insertion of a sheet of paper or
bundle of up to five sheets).

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Selection of document format
To change the format of the main document in a job
.
- Select the "Document" line using the key
- Select the desired format using the

keys.

Document formats available
A4 (297 mm), 12" (305 mm), A5 (210 mm)
SPECIAL (see "Advanced functions")
Press
to select format
or START to process a job
to select line
4
Counter or
: 1 2to3modify
Job number
: 02
Feeder
: AUTO A+B+C
Document
: A4 (297 mm)
Envelope
: C6/5 DL CLOSED
Address height
:
+0 mm

Envelope selection
To change the envelope format in a job.
- Select the "Envelope" line using the key

- Select the desired format using the keys .
Envelope formats available
C6/5-DL
C6/5-DL
C5
C5

Closed SPECIAL Closed (see "Advanced functions")
Open SPECIAL Open (see "Advanced functions")
Closed FOLDING ONLY 2
Open FOLDING ONLY 1
Press
to select format and mode
or START to process a job
to select line
Counter or
: 1 2to3modify
4
Job number
: 02
Feeder
: AUTO A+B+C
Document
: A4 (297 mm)
Envelope
: C6/5 DL CLOSED
Address height
:
+0 mm

Envelope C6/5 :

~ 114 mm

Envelope C5:

~ 162 mm

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Changing the height of the address
This setting enables adjustment of the fold position to have the
printed address seen through the envelope window.
- Select the line "Address Height" using the key

- Change the setting using the keys .
- Perform a test run by pressing the

START
STOP

key twice.

- Once you have the correct setting, start the cycle by pressing the
START
STOP

key once.
Press to move adress in
or START to process a job
to select line
Counter or
: 1 2to3modify
4
Job number
: 02
Feeder
: AUTO A+B+C
Document
: A4 (297 mm)
Envelope
: C6/5 DL CLOSED
Address height
:
+0 mm

Mr P. Robert
1, Rue des arbres
75020 PARIS

The
key moves it upwards
in the window
Mr P. Robert
1, Rue des arbres
75020 PARIS

Place the document
in tray A, face up, with
the address at the top
right.

The
key moves it downwards in the window

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2.1.5 Locking and unlocking a job
To protect a job, no line should be selected.
If so press

ESC

to deselect.

To lock a job:
- Complete any changes to the settings using the key
- Keep this key pressed,

ESC

,
- Save to memory using the key
- A key-shaped icon
will appear next to the number of
the amended job.
Only the job in progress can be amended (the one with the
same number).
READY : START to process a job
or
to select line to modify
Counter
: 1234
Job number
: 02
Feeder
: AUTO A+B+C
Document
: A4 (297 mm)
Envelope
: C6/5 DL CLOSED
Address height
:
+0 mm

To unlock a job:
- Press the key ESC ,
- Keep this key pressed,
- Validate and save the unlocking using the key
,
- The job is then unprotected, and the key-shaped icon
beside the job number will disappear.
READY : START to process a job
or
to select line to modify
Counter
: 1234
Job number
: 02
Feeder
: AUTO A+B+C
Document
: A4 (297 mm)
Envelope
: C6/5 DL CLOSED
Address height
:
+0 mm

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2.1.6 Counter
The machine has 2 counters.
- The first one can be read on the initialization screen when
the machine is switched on. It indicates the total number of
cycles performed, all jobs included, since the machine was
used for the very first time. It cannot be changed.
- The second counter, which displays on the main screen, is
a meter that monitors activity and it can be returned to zero.
It indicates the total number of cycles performed on all jobs
inclusive since it was last returned to zero.
To return a job meter to zero:
- Select the line "Counter" using the key

- Return it to zero using the keys .
Press
to reset by zero
or START to process a job
Counter
Job number
Feeder
Document
Envelope
Address height

:
:
:
:
:
:

1234

AUTO A+B+C
A4 (297 mm)
C6/5 DL CLOSED
+0 mm

Press
to reset by zero
or START to process a job
Counter
Job number
Feeder
Document
Envelope
Address height

:
:
:
:
:
:

0000

AUTO A+B+C
A4 (297 mm)
C6/5 DL CLOSED
+0 mm

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2.2 Advanced Functions
To enter the advanced functions mode:
- During initialization, press the key
The following screen will appear:

ESC

INITIALIZATION
IN PROGRESS
MACHINE
SETUP
Serial Number : 0000000000
Press
to confirm
Language
Set
Double Det. Bin C

: ENGLISH
: Env. / Doc.
: DISABLE

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2.2.1 Changing the language
The machine’s user default language is set to English. This
can be changed by holding down the ESC key while switching
the machine ON from the switch located at the back of the
machine.
1. Select the «language» field using the

key,

2. Use the

keys to change the language setting,

3. Press

to store changes,

4. Press

ESC

to return to the user menu.

MACHINE
SETUP
INITIALIZATION
IN PROGRESS
Serial Number : 0000000000
Press
to confirm
Language
Set
Double Det. Bin C

: ENGLISH
: Env. / Doc.
: DISABLE

CONFIGURATION
MACHINE
INITIALIZATION
IN PROGRESS
Numéro Machine : 0000000000
Appuyer sur
pour continuer
Langue
Personnalisation
Det. Double Bac C

: FRANCAIS
: Env. / Doc.
: DEVALIDER

2.2.2 Settings for envelope formats and special documents
This menu allows adjustment for:
- format, size and position of the envelopes,
- position for moistening the glue on the flap,
- Special document formats.

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To perform these adjustments :
INITIALIZATION
IN PROGRESS
MACHINE
SETUP
Serial Number : 0000000000
Press
to confirm
Language
Set
Double Det. Bin C

: ENGLISH
: Env. / Doc.
: ENABLE

- Select the line "SET. ENV / DOC" using the key
- Enter the manual adjustment menu using the key

,
,

SELECT THE ENVELOPE FORMAT
Press

to confirm

Set Standard envelope
Set Large envelope
Set Special envelope
Set Special document

:
:
:
:

- Select the line you want to change, using the key

- Enter the manual adjustment sub-menu using the key
STANDARD ENVELOPE SETUP
Press

to confirm

Envelope height

: 114 mmmmSet

Envelope stop position
Moistening position

: + 0 mm
: 23 mm

- Select the line to be modified, using the key
- Adjust the value using the keys
- Store the adjustment by pressing
- Press

ESC

to return to previous menu.

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Changing the size:
Indicate the height of the envelope or document in millimetres

x mm
x mm

Correcting the stop position of the envelope:
You can correct the position of the envelope in order to insert
folded leaflets correctly. If the settings are incorrect, the envelope
may not be sealed correctly.

Set too low

Set too high

Correcting the moistening position:
This setting makes it possible to adjust the area to be moistened
on the envelope flap. It may be necessary to adapt the moistening
to the shape of the flap or the thickness of the envelope in order
to ensure optimal adhesion.
Moistening area

Moistening limit

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The settings indicated on the following screens are the
machine’s default settings.

Manual adjustment of standard envelopes

STANDARD ENVELOPE SETUP
Press

to confirm

Envelope height

: 114 mmmmSet

Envelope position
Moistening position

: + 0 mm
: 23 mm

Size:

105 mm to 125 mm, manually adjustable
(105, 108, 110, 114, 115, 120 and 125 mm)
Position correction:
+7 mm to -8 mm, manually adjustable
(in 1 mm increments)
Moistening position: 13 mm to 45 mm, manually adjustable
(in 1 mm increments)
Manual adjustment of large envelopes
LARGE ENVELOPE SETUP
Press

to confirm

Envelope height
Envelope position

: 162 mmmmSet
: + 0 mm

Moistening position

: 23

Size:
Position correction:
Moistening position:

152 mm to 165 mm, manually adjustable
(152, 159, 162 and 165 mm)
+7 mm to -8 mm, manually adjustable
(in 1 mm increments)
13 mm to 45 mm, manually adjustable
(in 1 mm increments)

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Manual adjustment of special envelopes
SPECIAL ENVELOPE SETUP
Press

to confirm

Envelope height

: 114 mmmmSet

Envelope position
Moistening position

: + 0 mm
: 23 mm

Size:

105 mm to 165 mm, manually adjustable
(in 1 mm increments)
Position correction:+7 mm to -8 mm, manually adjustable
(in 1 mm increments)
Moistening position:
13 mm to 45 mm, manually adjustable
(in 1 mm increments)
Manual adjustment of special documents
SPECIAL DOCUMENT HEIGHT
SETUP
Press
to confirm
Size

Size:

: 297 mm

177 mm to 356 mm, manually adjustable
(in 1 mm increments)

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2.2.3 Double document detection activation/
deactivation (Tray C)
To activate this mode:
- Select the line "Double Det. Bin C", using

- Activate or deactivate using the keys
- Cancel any changes using the key ESC .
- Save changes to memory with the key
- Exit the mode using the key

ESC

mode.

INITIALIZATION
IN PROGRESS
MACHINE
SETUP
Serial Number : 0000000000
Press
to confirm
Language
Set
Double Det. Bin C

: ENGLISH
: Env. / Doc.
: ENABLE

2.3 Other Advanced functions
2.3.1 Double document detection activation/
deactivation for trays A and B.
The double document detection is
activated by default on both trays A and
B. To deactivate it, use a stylus or
paperclip to press a small button located
near the feeder socket. A message will
appear on the control panel screen.

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2.3.2 Displaying Job Adjustments
To access this screen:
- You should be in user mode.
- Press the

ESC

key and keep it pressed

- Press the key
The following screen will appear.
INFORMATION
Press ESC to exit
Fold A
Fold B
Envelope height
Counter

:
:
:
:

- Exit this screen using the

Single fold

ESC

095 mm
103mm
114mm
12345

key to return to user mode.

C-fold

Double parallel fold

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LOADING DOCUMENTS

3.1 Loading documents (trays A and B in automatic mode)
Documents are loaded vertically in the natural direction of
reading. The document containing the address must always
face the user. When both feeders feed simultaneously (2
documents), the address document must be in tray A.

1. Release the blue locking levers
Tray B
Lever in locked position.
Tray A
Lever in released position.

2. Adjust the lateral guides to the width of the document.

Guide for Trays A and B
in locked position.

Guide for Tray A
in unlocked position.

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3. Adjust the stackof paper by jogging it on a flat surface.
Insert the documents vertically,
facing the user. When feeding 2 documents, the sheet containing the
address must always be loaded into
tray A.

4. Lock the lateral guides and the blue locking levers.
Automatic feeding
- Avoid mixing documents of different sizes and weights
(thickness) in the same tray.
- In case of documents particularly difficult to handle
(uneven, smooth, rough or sticky), use half of the capacity
of the feeder.
Curled documents:
Some laser printers curl the paper excessively. We
recommend flattening the printed paper manually before
inserting it into the machine.
If the job consists of a single document, tray A and tray B
can be loaded : the second tray will start automatically
when the first one is empty.

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3.2 Loading documents in manual mode (tray A)
Before selecting manual mode, remove any document previously
loaded in tray A.
Check and adjust the lateral guides if necessary.

Insert a document or a set of documents manually into tray A to start
the cycle.

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3.3 Loading envelopes

1. Adjust the rear guide to the size of the envelopes.

Guide adjusted
for small envelopes

Guide adjusted
for large envelopes

2. Unlock the lever backward to
the position

"locked" position : forward
"unlocked" position : backward

3. Adjust the lateral envelope
guides

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4.Place the envelopes in the
envelope tray. The flap should
be closed, facing downwards
and towards the back of the
machine.

5. Adjust the lateral guides to the
size of the envelopes, without
squeezing them.
Bottom of the envelope

Top of the envelope
6. Lock the lever forward
(in position ).

It is not necessary to adjust the guides each time envelopes
are loaded, as long as the same type of envelope is being
used.
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3.4 Loading small inserts and reply envelopes (tray C)
1. Slide the lateral envelope
guides apart.

2. Take the stack of small
inserts or reply envelopes
and jog it on a flat surface.

3. Tip the pressure pad backward and holding it there,
insert the stack of small
inserts or reply envelopes in
the tray.

In the case of envelopes, the
flap should be closed, facing
downwards and towards the
back of the machine.

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4. Release the pressure pad
and bring the guides
together against the small
inserts or reply envelopes,
without squeezing them.

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SECTION C: HELP AND ADVICE
1.

HELP GUIDE .................................................................... 47
1.1 Error messages
47
1.2 Symptoms and remedies
53

JAM CLEARING ............................................................... 58
2.1 Clearing the feeders (tray A and B)
58
2.2 Unjamming the document path
59
2.3 Unblocking path of small inserts (tray C)
59
2.4 Clearing the envelope tray
60

CLEANING ....................................................................... 61
3.1 Cleaning the rollers
61
3.1.1
Internal rollers
62
3.1.2
Envelope Tray Rollers
63
3.1.3
Tray C Rollers
63
3.1.4
A/B Feeder Rollers
64
3.2 Cleaning/Replacing moistening brushes
65
3.3 Cleaning the covers of the machine
65

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HELP GUIDE

1.1 Error messages

Screen message

Probable
Cause(s)

CHECK THE
• No envelope in the
ENVELOPE TRAY holder.
• No envelope fed up by
the machine.

• Envelope distorted.
• Envelope crumpled

during its progress
through the
machine.

CHECK THE DOCU- • The document or
envelope did not go out
MENT PATH
of the tray:

• document is outside
the specification or
distorted.
• Paper overload.

Paper tray connector
CHECK THE
CONNECTION OF disconnected (Trays A
THE PAPER TRAYS and B).

CLOSE THE MACHINE

Machine open or not
properly closed.

Remedy
Reinsert envelopes.
Adjust the guides on
tray E, check that the
envelope path is clear
(open the machine if
necessary) then press
or ESC to return to
the menu.
START
STOP

Open the machine,
remove paper and
envelopes from areas
1 to 8 or open shutter 7
then close the machine to return to the
menu.
Reconnect
the
connector, open the
machine, remove
paper and envelopes
from areas 1 to 8 and
close the machine
again. Switch it off, then
on again.
Close the machine in
order to continue.

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Screen message

Probable
Cause(s)
• Stuck Documents
• Document outside

DOUBLE
DOCUMENT
DETECTION IN
TRAYS A-B

the specification

Remedy
• Release the blue

locking levers, take out
the documents.
• Separate the documents stuck together.
Replace them in the
trays, lock the levers
and press
or ESC to
return to the menu.
START
STOP

DOUBLE
DOCUMENT
DETECTION IN
TRAY C

• Stuck Documents
• Document outside the

specification

• Open the machine
and remove the document from the machine. Check its
thickness
• Take out the stack
from Tray C and
separate documents
stuck together.
Press
or ESC to
return to the menu.
START
STOP

SWITCH
THE MACHINE
OFF AND THEN
ON AGAIN

OPEN THE
MACHINE AND
CLOSE IT AGAIN

A/B Feeder Socket
disconnected

The machine was
unable to run through
its normal cycle.

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• Switch off the ma-

chine, reconnect the
socket and switch on.
• Open the machine,
remove the documents
and envelopes from
areas 1 to 8 and close it
again.

• Open the machine,

remove the documents
and envelopes from
areas 1 to 8 and close it
again.

Screen message

Probable
Cause(s)

KEYBOARD FAULT When powered up,

one or more keys on
the keyboard are
depressed.

Remedy

Check if one key is not
stuck.

CHECK THE
REAR GUIDE
OF THE
ENVELOPE TRAY

Envelope size does not
match the position of
the rear guide.
Double envelope
detected.

• Adjust the rear guide
of the envelope tray (tray
E) according to the size
of the envelopes
• Open the machine and
check that the envelope
path is clear.

CHECK THE
ENVELOPE PATH

Envelope jammed in
the machine.

Open the machine and
check the envelope
path.

CHECK THE
WATER TANK

This message is only
a reminder.

Open the machine,
check the water level
and fill up the tank if
necessary.
(See
Chapter "Filling the
moistening tray")

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Screen message

REMOVE THE
DOCUMENTS
FROM THE ENTRY
OF TRAYS A + B

Probable
Cause(s)
Document(s) jammed
in the entry of the
feeder A (and/or B)
stopping the cycle.

Remedy

Open the entry of the
tray, using the lever,
remove the jammed
document and return
the lever to its locked
position then press
or ESC to return to the
menu.
START
STOP

NO DOCUMENT
IN THE TRAY(S)

The machine has not
detected a document
in any tray.

Insert documents in
tray(s) A, B or C.

CHECK THAT DOCUMENTS ARE
MOVING
CORRECTLY OUT
OF TRAYS A,B

Document jammed in
entry A (and/or B),
preventing the cycle
from running its
course.

Open the entry of the
tray, using the lever,
remove the jammed
document and return
the lever to its locked
position then press
or ESC to return to the
menu.
Open the entry to tray
A using the lever.
Remove the documents and return the
lever to its locked position then press
or ESC to return to the
menu.
START
STOP

REMOVE
DOCUMENTS
FROM TRAY A

The documents in tray
A do not match the job
selected.

START
STOP

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Screen message

DOUBLE
DETECTION,
CHECK
CONTENTS OF
ENVELOPE

Probable
Cause(s)

Remedy

.Ensure the remaining
documents are not stuck.
Stuck Documents
. Check the contents of
Document outside the the envelope. If the
specification
or envelope does not
detector failure.
contain a double document, remove the documents from the trays, jog
them and put them back
in the trays or switch off
the double detection,
then press
or ESC to
return to the menu.
START
STOP

CHECK PAPER . Document outside the
or
PATH OF TRAY C specification

Apply the clearing
procedure described in
the chapter "Clearing
small insert path (tray
C)"

CHECK THAT DOCUMENTS ARE
MOVING
CORRECTLY OUT
OF TRAY C

Document stopped in
insert path (entry C),
preventing the cycle from
completing.

. Check the document
position in the tray C.
.Apply the clearing
procedures described
in the chapters "
Clearing small insert
path (tray C)" and
"Clearing document
path".

CLOSE TRAY C

. Insert Path is open
. Tray C is open
or improperly closed.

distorted.
. Paper overload.

Close path and tray
then press
or ESC
to return to the menu.
START
STOP

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Screen message

Probable
Cause(s)

OPEN
THEN CLOSE
THE MACHINE

The machine was
unable to run through
its normal cycle.

Open the machine,
remove the documents if any are
jammed inside and
close the machine
again.

JOB DEFECT
Er3

Minor defect, it has
become impossible to
use this job.

Select another job
from the list.

1.2

Symptoms and remedies

The display goes out
CAUSES
This machine is protected
against unusual electric
overload that can happen for
example with significant
paper jam. In this case, the
display goes out.

REMEDIES
1) Switch-off the machine.
2) Remove the documents
stuck in the paper path.
3) Wait at least 10 seconds
and switch-on the machine.

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Remedy

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Machine jammed
CAUSES
1. The authorization code
was not entered.

REMEDIES
1. Enter the authorization
code, see “Installation
and Start-up” section.

Envelope not closed or improperly closed
REMEDIES
CAUSES
1. See Remedy insufficient
1. Inadequate moistening
moistening
2. Select "SEAL" in the line
2. Wrong job selection
"ENVELOPE"
3. Document/small insert
3. Check document
non-compliant or incompati- compliance with job or check
ble
machine specifications
4. Job non-compliant with
documents used

4. Check job content

5. Documents incorrectly
inserted

5. Check settings of lateral
guides for documents, small
inserts and envelopes . Clean
selection and folding rollers if
necessary, see chapter
"Cleaning the rollers"

The content of the letter is wet
CAUSES
REMEDIES
1. Wrong moistening
1. See section "Advanced
settings
Functions","Setting
envelope and special
document formats"

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2. Exit roller wet

2. Wipe the exit roller, see
section "Cleaning the
rollers"

Faulty fold
CAUSES
1. Side-guides incorrectly
locked or unlocked

REMEDIES
1. Adjust the document, small
insert and envelope guides, see "Loading the document"

2. Dirty rollers

2. See the chapter
"Cleaning the rollers"

3. Trays A and/or B
incorrectly locked

3. Lock the A/B Feeder blue
levers

Keyboard fault
CAUSE
1. One or more keys stuck

REMEDY
1. Check to see whether a
key is stuck

Rate slowdown and irregular functioning
CAUSES
REMEDIES
1. Side-guides too tight
1. Adjust the document,
against the paper
small insert or envelope
side-guides, see
"Loading the documents"
2. Documents or small
inserts wrong size or not
straight and flat

2. Check the specifications
or, if necessary, adjust/
correct the shape of the
documents

3. Dirty rollers

3. Clean the rollers, see
"Cleaning the rollers"

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4. Document, small insert or
envelope trays
overloaded

4. Load fewer documents in
the trays- see
specification

5. Trays incorrectly locked

5. Lock the trays

Address incorrectly positioned in the window
REMEDY
1. Adjust the height of the
address in your job.

CAUSE
1. Fold in wrong place

Shifted ocuments in trays A and B
REMEDIES
CAUSES
1. See "Cleaning the rollers"
1. Dirty selection rollers
2. Tray A or B lateral guides
too tight

2. Adjust the lateral guides,
see "Loading the documents"

3. Trays A and/or B
incorrectly locked

3. Lock the A/B Feeder blue
levers

Double Documents not detected
CAUSES
1. Mixed documents of
different types or out of
specification documents

REMEDIES
1. Process different types of
paper separately or see
specifications

2. Double detection not
activated

2. Activate Double detection,
see "Other advanced
functions"

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Documents ejected above/below envelope
CAUSES
1. Envelopes incorrectly
loaded
2. Envelope out of
specification

REMEDIES
1. Correctly position the
envelopes in their tray,
see "Loading the
envelopes"
2. See specification

Insufficient moistening
CAUSES
1. Moistening tray empty

REMEDIES
1. Fill the moistening tray, see
"Installation and Start-up"

2. Wrong envelope selection,
open/closed

2. Select "SEAL" in the line
"ENVELOPE"

3. Dirty moistening brushes

3. Clean the brushes, see
Section "Cleaning"

4. Worn moistening brushes

4. Replace the moistening
brushes, see Section
"Cleaning"

5. Envelope out of specification 5. Check the specifications
6. Poor quality envelope

6. Check quality of seal by
sealing the envelope
manually

7. Wrong moistening settings

7. See section "Advanced
Functions"

Jamming
CAUSES
1. Wrong job selected for
application

REMEDIES
1. Select the job
corresponding to your
documents/application

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2. Type or size of fold
unsuited to envelope

2. See Specifications

3. Documents or envelopes
outside the specifications
or distorted

3. See Specifications

4. Dirty rollers

4.See Section "Cleaning the
rollers"

5. Lateral guides incorrectly
adjusted and/or
incorrectly locked

5. See Section "Loading the
documents"

6. Too many documents
inserted simultaneously

6. See specifications

7. Envelopes incorrectly
loaded

7. Position the envelopes
correctly in the tray, see
section “Loading
Envelopes”

8. Small inserts incorrectly
loaded

8. Position the small inserts
correctly in the tray, see
section "Loading the
documents

9. Faulty closure of small
insert path

9. Close the small insert
path, see section
"Unblocking path of small
inserts"

10. Unspecified error

10. Switch the machine off;
clear the documents and
envelopes jammed inside
the machine; switch the
machine on again.

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JAM CLEARING

2.1 Clearing the feeders (tray A and B)
- Switch off the machine.
- Tip the feeder forward
and unplug the connector.

- Take out the feeder from
the base.

- Remove the jammed
document through the
lower part of the feeder.
- After unjamming, place the
feeder back on the base and
plug in the feeder connector.

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2.2 Unjamming the document path
Open the machine, remove any
documents in areas 1 to 8 and
behind the shutter 7 (to release
the jammed documents, turn
blue flywheel D or roller E).

2.3 Unblocking path of small inserts (tray C)
Pinch the opening control
located at the back of tray C: it
will then tip backward.
In the back part of the base,
squeeze the two plates

together and raise the
assembly. The small inserts
path will then become accessible. Remove the
jammed small inserts. Close
by pressing firmly in the centre until the tray locks into
place.

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2.4 Clearing the envelope tray
In case of Envelope jamming, perform the following procedure:
- Open the machine, take out the jammed envelope(s) through the
internal paper path.
- If some envelopes are still jammed, close the machine, remove
the envelope stack and take out the last envelope squeezed by
the rollers. For this last envelope, push up the separation plates
while pulling the envelope.

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CLEANING

3.1 Cleaning the rollers
The cleaning of the rollers offers the following benefits:
- Improved paper take-up from the document, small insert and
envelope trays,
- Reduced risk of paper jams,
- Preserves the roller material.
To ensure optimal working of the machine, we recommend to
clean all rollers at the same time. This operation will take
approximately ten minutes (time required for the rollers to dry)
It is necessary to remove all the documents from all the trays
(including envelopes) before starting.

Cleaning

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3.1.1

Internal rollers

- Open the machine
- Use a cleaning product recommended by your reseller
and apply it with a lint-free cloth.
Wipe each rubber roller while turning it manually.

Rollers to
be cleaned

- Close the machine

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3.1.2 Envelope Tray Rollers
Use a cleaning product recommended by your re-seller and apply
it with a lint-free cloth.
Wipe each rubber roller while turning it manually.

3.1.3 Tray C Rollers
Use a cleaning product recommended by your re-seller and apply
it with a lint-free cloth. The rollers identified by a yellow arrow (rear
view with tray C lowered) are the ones to be cleaned.
Wipe each rubber roller while turning it manually.

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3.1.4 A/B Feeder Rollers
- Power up the machine
- Select feed method "AUTO 1"
- Impregnate 25 mm of the lower part of a 120 g or 80 g
sheet of paper with the cleaning product supplied by your
seller.
- Place the sheet of paper in the tray, with the strip
impregnated with the cleaning product at the bottom.
- While holding the sheet with your hand, press the start key
several times, so that the rollers can rub against the sheet.
Then release the sheet so it can engage in the machine,
pressing the
key.
- If necessary, you can repeat the operation using a new
sheet.
- To complete the cleaning process, insert two or three
clean, blank sheets in the normal way, before resuming
normal document-processing.
START
STOP

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3.2 Cleaning/Replacing moistening brushes
1. Open the machine
2. Remove the moistening tray by holding it with the blue handles.
3. Remove the 3 brushes
4. Clean them with a thin trickle of water
5. If these brushes are worn, replace them with new ones.
6. Put back the brushes in the tray
7. Fill the tray with water and make sure brushes are properly
impregnated
8. Insert the moistening tray in its location (with blue handles
frontwards)
9. Close the machine
3.3 Cleaning the casing of the machine
Clean with a damp cloth and a slightly soapy solution.

Cleaning

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SPECIFICATIONS
Feeder (Trays A and B)
Standard documents
A4 (210x297mm), letter US (8 ½ x 11)
2/3 A4 (210x198 mm), 8 ½ x 8
A4 (210 x 148,5 mm), 8 ½ x 5 ½
Other dimensions
Width
142 to 226 mm
Height
80 to 356 mm
In 1 mm increments
Paper quality
Coated paper*
90 g/m² to 120 g/m²
In automatic mode
90 g/m² to 150 g/m2
In manual mode (tray A)
Printed matter, listing paper,
photocopies, offset 70 g/m² to 120 g/m²
in automatic and manual mode
Capacity of trays
Standard paper

100 sheets weighing 80g/m2

In case of documents particularly difficult to handle (uneven, smooth,
rough or sticky), use half the capacity of the feeder.
*perform a test.
Use of this paper requires frequent cleaning of all the
rollers.

Specifications

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TRAY B
Size
Width
Height

142 mm to 226 mm
80 to 356 mm

Paper quality
Coated paper*
90 g/m² to 120 g/m²
In automatic mode
Printed matter, listing paper,
photocopies, offset 80 g/m² to 90 g/m2
in automatic and manual mode

*perform a test.
Use of this paper requires frequent cleaning of all the
rollers.
The insert should always be positioned behind the main
document so that it cannot be seen through the window of
the envelope.

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TRAY C
(enclosed small format documents)
Size
Width
Height

142 mm to 226 mm
80 to 150 mm

Paper quality
Printed matter, listing paper,
Photocopy paper
80 g/m² to 120 g/m2
Offset paper, Bristol board,
*coated paper
80 g/m² to 250 g/m2
*Coated paper
pre-folded
Reply envelope

90 g/m² to 170 g/m2
70 g/m² to 90 g/m2
With or without window

*perform a test.
Use of this paper requires frequent cleaning of all the
rollers.

Capacity of tray

100 reply envelopes
200 inserts of 250 g/m²

Specifications

4125126F/D
18/05/2004

SI30-00004-69/D

ENVELOPE TRAY
Size
Width
Height
small
great

224 mm to 240 mm
90 mm to 125 mm
152 mm to 165 mm

Folding and insertion capacity
Single fold

Up to 5 sheets 70 to 80 g/m2
Up to 3 sheets 86 to 120 g/m2

Double parallel fold

Up to 3 sheets 70 to 85 g/m2
Up to 2 sheets 86 to 120 g/m2

Insertion without folding

1 small insert

80 to 250 g/m²

Maximal Insertion Capacity : Up to 5 sheets 70 to 80g/m²

70 Specifications

4125126F/D
18/05/2004

SI30-00004-70/D

USER'S GUIDE

FOLDING
AND
INSERTING MACHINE

4125126F/D
18/05/2004

SI30-0003-01/D

4125126F/D - 18/05/2004

4125126F/D
18/05/2004

SI30-0003-04/D

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Create Date                     : 2004:05:27 10:01:56Z
Modify Date                     : 2007:08:20 10:48:12+01:00
Metadata Date                   : 2007:08:20 10:48:12+01:00
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Title                           : SI-30 User Guide
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SI 30 User Guide Neopost SI30 Manual

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