223DCH Non Emergency Transport FY12

User Manual: 223DCH

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An Overview of Medicaid Non-

Emergency Transport (NET)
Overview
People enrolled in the Medicaid program need to get to and
from health care services, but many do not have any means of
transportation. The Georgia Department of Community Health’s
(DCH) Non-Emergency Transportation Program (NET) provides a
way for Medicaid recipients to get that transportation so they can
receive necessary medical services covered by Medicaid.

How do I get non-emergency transportation services?
If you are a Medicaid recipient and have no other way to get to
medical care or services covered by Medicaid, you can contact a
transportation broker to take you. In most cases, you must call three days in advance to schedule transportation.
Urgent care situations and a few other exceptions can be arranged more quickly. Each broker has a toll-free
telephone number to schedule transportation services, and is available weekdays (Monday-Friday) from 7 a.m.
to 6 p.m. All counties in Georgia are grouped into five regions for NET services. A NET Broker covers each region.
If you need NET services, you must contact the NET Broker serving the county you live in to ask for nonemergency transportation. See the chart below to determine which broker serves your county, and call the
broker’s telephone number for that region.

What if I have problems with a NET broker?
The Division of Medicaid monitors the quality of the services brokers provide, handling consumer complaints
and requiring periodic reports from the brokers. The state Department of Audits also performs on-site
evaluations of the services provided by each broker. If you have a question, comment or complaint about a
broker, call the Member Contact Center at 1-866-211-0950.
Region

Broker/Phone Number

Counties Served

North

Southeastrans, Inc.
Toll free: 1-866-388-9844
Local: 678-510-4555

Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth,
Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens,
Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White and Whitfield

Atlanta

Southeastrans
404-209-4000
LogistiCare
Toll free: 1-888-224-7981

Fulton, DeKalb and Gwinnett

East

LogistiCare
Toll free: 1-888-224-7988

Appling, Bacon, Brantley, Bryan, Bulloch, Burke, Camden, Candler, Charlton, Chatham, Clarke, Columbia,
Effingham, Elbert, Emanuel, Evans, Glascock, Glynn, Greene, Hancock, Hart, Jeff Davis, Jefferson, Jenkins, Johnson,
Liberty, Lincoln, Long, Madison, McDuffie, McIntosh, Montgomery, Oconee, Oglethorpe, Pierce, Richmond, Screven,
Taliaferro, Tattnall, Toombs, Treutlen, Ware, Warren, Washington, Wayne, Wheeler and Wilkes

Southwest

LogistiCare
Toll free: 1-888-224-7985

Atkinson, Baker, Ben Hill, Berrien, Brooks, Calhoun, Chattahoochee, Clay, Clinch, Coffee, Colquitt, Cook,
Crawford, Crisp, Decatur, Dooly, Dougherty, Early, Echols, Grady, Harris, Houston, Irwin, Lanier, Lee,
Lowndes, Macon, Marion, Miller, Mitchell, Muscogee, Peach, Pulaski, Quitman, Randolph, Schley,
Seminole, Stewart, Sumter, Talbot, Taylor, Terrell, Thomas, Tift, Turner, Upson, Webster, Wilcox and Worth

Central

Baldwin, Bibb, Bleckley, Butts, Carroll, Clayton, Coweta, Dodge, Fayette, Heard, Henry, Jasper, Jones, Lamar,
Laurens, Meriwether, Monroe, Newton, Pike, Putnam, Rockdale, Spalding, Telfair, Troup, Twiggs and Wilkinson

Georgia Department of Community Health | 2 Peachtree Street NW, Atlanta, GA 30303 | www.dch.georgia.gov | 404-656-4507
July 2012
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