Toshiba Embedded Manual 656 Paper Cut MF

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PaperCut Toshiba Embedded Manual

Contents

1 Overview ........................................................................................................... 3

1.1 Consistency: ............................................................................................... 3

1.2 Integration: .................................................................................................. 3

1.3 Rate of development: .................................................................................. 3

1.4 Vendor Neutral: ........................................................................................... 3

1.5 Security: ...................................................................................................... 3

2 Installation ......................................................................................................... 5

2.1 Requirements .............................................................................................. 5

2.1.1 Supported Toshiba Devices ................................................................. 6

2.2 Setup Procedure ......................................................................................... 8

2.2.1 (Mac/Linux/Novell Only) Server configuration ....................................... 8

2.2.2 Verify Access to the Toshiba Administrative Web Interface .................. 8

2.2.3 Networking/Firewall Configuration ........................................................ 8

2.2.4 PaperCut Settings ................................................................................ 8

2.2.5 eBX series: Device configuration .......................................................... 9

2.2.6 eB3 series: Device configuration ........................................................ 19

2.2.7 Create Toshiba MFP device in PaperCut ........................................... 27

2.3 Upgrading to a newer version ................................................................... 28

3 Post-install testing ........................................................................................... 28

3.1 Test Preparation ....................................................................................... 28

3.2 Scenario 1: Standard copying ................................................................... 29

3.3 Scenario 2: Copying with account selection .............................................. 30

3.4 Scenario 3: Print release ........................................................................... 31

4 Configuration ................................................................................................... 33

4.1 Device Function ........................................................................................ 33

4.2 Authentication Methods ............................................................................. 33

4.3 Shared Account Selection ......................................................................... 34

4.4 Customizing Text and Messages .............................................................. 34

4.5 Adding application button links on the welcome page ............................... 34

5 Advanced Configuration .................................................................................. 35

5.1 Config Editor ............................................................................................. 35

5.1 Customizing the Header Logos and Colors ............................................... 37

5.1.1 Customized Logos ............................................................................. 37

5.2 Custom Header Color ............................................................................... 37

5.3 Configuring Swipe Card Readers .............................................................. 37

PaperCut – Toshiba Embedded Manual 2014-08-12

6 Known Limitations and Security ....................................................................... 39

6.1 Usability and User Interface Limitations .................................................... 39

6.2 Limited Authentication Options .................................................................. 39

6.3 Zero stop ................................................................................................... 39

6.4 Bypassing the System ............................................................................... 40

7 Uninstalling PaperCut from the MFD ............................................................... 40

7.1 Uninstallation on Toshiba eBX .................................................................. 41

7.2 Uninstallation on Toshiba eB3 ................................................................... 41

7.3 Further optional uninstallation steps .......................................................... 42

8 FAQ & Troubleshooting ................................................................................... 43

9 Appendix A: Supported Authentication Card Readers ..................................... 45

9.1 Elatec TWN3 ............................................................................................. 45

9.2 Magtek Dynamag for eBX devices ............................................................ 46

9.3 Generic Keyboard Mode Readers ............................................................. 46

9.4 Configuring Swipe Card Reader Validation ............................................... 47

10 Appendix B: Configuration for Apple Mac, Linux or Novell servers .................. 51

10.1 Installing UDP redirector on Apple Mac OS X ........................................ 51

10.2 Installing UDP redirector on Linux / Novell ............................................. 52

11 Appendix C: Process for performing user card association .............................. 53

12 Appendix D: Device screenshots for user documentation ................................ 54

13 Appendix E: 08 Code Check list ...................................................................... 57

13.1 eBX Codes ............................................................................................ 57

13.2 eB3 Codes ............................................................................................. 57

14 Appendix F: TopAccess Settings Check list ..................................................... 58

14.1 eBX TopAccess Settings ....................................................................... 58

14.2 eB3 TopAccess Settings ........................................................................ 58

PaperCut – Toshiba Embedded Manual 2014-08-12

This manual covers the Toshiba embedded MFD setup. For general PaperCut MF

documentation, please see the PaperCut MF manual.

1 Overview

This manual provides an overview of the installation, configuration and operation of

PaperCut’s embedded software MFD (Multi-Function Device) solutions. Today’s

MFDs are smarter – they have touch screens and offer the ability to run applications

directly on the device. The goal of PaperCut Software’s embedded MFD solution is

to leverage these smart devices and to provide walk-up copier users with the same

set of rich application features provided in the print control area. These include:

 Secure access to device functions

 End user authentication including integration with single sign-on environments

 Monitoring and control of photocopying (quotas, charging, allocation and

logging)

 Allocation of copying to accounts/departments/cost-centers/projects (shared

accounts)

 Ability to locate shared accounts via select-from-list, keyword search or

manual code/pin entry

 Release jobs from a hold/release queue (Secure & Find Me Printing)

 Tracking of faxing and scanning

Highlights of the embedded solution include:

1.1 Consistency:

The embedded solutions are developed in-house by the PaperCut Software

development team. This ensures that the copier interface is consistent with the

workstation print interface, meaning users only have to learn one system.

1.2 Integration:

PaperCut is a single integrated solution where print, internet and copier control are all

managed in the one system. Users have a single account and administrators have

the same level of reporting and administration for all services. The embedded

solution interacts with the PaperCut server using a Service Oriented Architecture

(SOA) and web services based protocols.

1.3 Rate of development:

PaperCut is developed under a release-often policy where new features are made

available to users as soon as they are complete. Unlike hardware based solutions,

new versions can be delivered to users regularly as software updates.

1.4 Vendor Neutral:

PaperCut remains true to its vendor neutral stance. All embedded solutions are

equal and support all server OS’s including Windows, Linux and Mac.

1.5 Security:

A large percentage of PaperCut’s user base is in Education environments where

security is important. All embedded solutions are developed with security in mind.

PaperCut – Toshiba Embedded Manual 2014-08-12

Where security objectives can’t be satisfied, any known deficiencies are fully

disclosed.

PaperCut – Toshiba Embedded Manual 2014-08-12

2 Installation

This section covers the installation of the PaperCut embedded application for compatible

Toshiba devices. The embedded application will allow the control, logging and monitoring of

walk-up off-the-glass copier, fax and scanner usage and may serve as a release station for

network prints (for information on tracking network printing see the PaperCut user manual).

2.1 Requirements

Ensure that the following points are checked off before getting started:

 PaperCut is installed and running on your network. Please see the ‘Installation’

section of the PaperCut user manual for assistance.

 IMPORTANT: If your PaperCut server is installed on Linux or Apple Mac additional

configuration on the PaperCut server is required. Please see the instructions in

“Appendix B: Configuration for Apple Mac, Linux or Novell servers”.

 Ensure that your Toshiba MFD is in the list of supported devices. Check the device

lists in 2.1.1 below.

 The Toshiba devices must be directly accessible over the network by the PaperCut

server (i.e. not via a NAT network).

 Verify that the Toshiba Embedded Web Browser (EWB) is enabled on your device.

This is enabled through the “External Interface Enabler” (Code: GS-1020). This is an

option in some markets and you should check with your Toshiba representatives.

 Have available the network name and IP address of the system running PaperCut

(e.g. the print server).

 Ensure that the Toshiba MFD is connected to the network.

 Have available the network address of the Toshiba MFD. It is recommended that the

MFD is configured with a static IP.

PaperCut – Toshiba Embedded Manual 2014-08-12

2.1.1 Supported Toshiba Devices

The following Toshiba devices are supported. The devices fall into difference generations,

eB3 and eBX. Please take note of which series your device belongs to because the setup

instructions differ. Below is a table with minimum recommended firmware versions.

NOTE: If using an eBX device with a new firmware version, you might consider using the

newer PaperCut Toshiba integration. Please see the document “PaperCut MF - Toshiba

SDK2 Embedded Manual.pdf” available on request from PaperCut. Please note that it is

currently released under an Early Access Program.

e-BRIDGE X (eBX) series

Minimum Firmware Level by Series

e-STUDIO 206L

e-STUDIO 256, 256SE

e-STUDIO 306, 306SE

e-STUDIO 356, 356SE

e-STUDIO 456, 456SE

T160* 1200

e-STUDIO 556, 556SE

e-STUDIO 656, 656SE

e-STUDIO 756, 756SE

e-STUDIO 856, 856SE

T190* 1200

e-STUDIO 2040C, 2040CSE

e-STUDIO 2540C, 2540CSE

e-STUDIO 3040C, 3040CSE

e-STUDIO 3540C, 3540CSE

e-STUDIO 4540C, 4540CSE

T140* 3000

e-STUDIO 5540C, 5540CSE

e-STUDIO 6540C, 6540CSE

e-STUDIO 6550C, 6550CSE

T130* 3000

e-STUDIO 2050C

e-STUDIO 2550C

T569* 1200

e-STUDIO 2051C

T230* 1518

e-STUDIO 2555C

e-STUDIO 3055C

e-STUDIO 3555C

e-STUDIO 4555C

e-STUDIO 5055C

T212* 1523

e-STUDIO 287CS

e-STUDIO 347CS

e-STUDIO 407CS

T280* 2146

e-STUDIO 477S

e-STUDIO 527S

T290* 2033

PaperCut – Toshiba Embedded Manual 2014-08-12

e-BRIDGE X (eB3) series

Minimum Firmware Level by Series

e-STUDIO 255

e-STUDIO 305

e-STUDIO 355

e-STUDIO 455

T470* 330

e-STUDIO 555

e-STUDIO 655

e-STUDIO 755

e-STUDIO 855

T100* 330

e-STUDIO 2330c

e-STUDIO 2820c

e-STUDIO 2830c

e-STUDIO 3520c

e-STUDIO 3530c

e-STUDIO 4520c

T450* 330

e-STUDIO 5520c

e-STUDIO 6520c

e-STUDIO 6530c

T430* 330

NOTE: That SSD models are not supported, neither are those devices fitted with an EFI

controllers. The asterix ‘*’ used above is for the wildcard character, for example, T140*3000

would match up with the device model of T140HD0W3000.

PaperCut makes all attempts to keep the product compatibility information in this manual

current. However, we make no warranties, express or implied, with respect to manufacturer’s

products or the interoperation with the listed PaperCut product(s). We offer 40 day trial

versions of PaperCut software to assist you with compatibility testing with your network

setup.

PaperCut – Toshiba Embedded Manual 2014-08-12

2.2 Setup Procedure

2.2.1 (Mac/Linux/Novell Only) Server configuration

When running the PaperCut application server on an Apple Mac, Linux or Novell systems

some additional configuration is required. See the section “Appendix B: Configuration for

Apple Mac, Linux or Novell servers” on page 51 for detailed instructions.

2.2.2 Verify Access to the Toshiba Administrative Web Interface

The Toshiba devices have an embedded web server that provides an alternate

administration interface. The web interface is used to configure the MFD to connect to

PaperCut.

To verify admin access:

1. On a computer, open your web browser

2. Enter the URL of the Toshiba device. E.g. http://toshiba-device-ip/

3. Click the “Login” link at the top right of the page.

4. Enter the device administrator username and password, and press "Login". By

default this is Admin/123456.

5. Click the “Administration” tab at the top right of the page.

2.2.3 Networking/Firewall Configuration

Ensure that your networking/firewall configuration allows:

 Inbound connections from the Toshiba devices to the PaperCut server on ports:

o 10389 (TCP)

o 9191 (TCP/HTTP).

o 162 (UDP/SNMP traps)

 Outbound connections from PaperCut to the Toshiba Device on ports:

o 161 (UDP/SNMP)

2.2.4 PaperCut Settings

1. Log in to the PaperCut administration interface using a web browser (e.g.

http://papercut-server:9191/admin ).

2. Navigate to ‘Options -> Advanced’ and ensure the option ‘Enable external hardware

integration’ is enabled.

3. Press ‘Apply’.

PaperCut – Toshiba Embedded Manual 2014-08-12

2.2.5 eBX series: Device configuration

This section describes the LDAP and role configuration for eBX series devices. See section

2.1.1, for details of the devices and device series. If your device is an eB3 series device see

section 2.2.6 on page 19.

2.2.5.1 Configuring the 08 “Service Mode” MFP settings

PaperCut tracks the off-the-glass copier/fax/scanner through the real-time logging facility

which sends usage log data to PaperCut using SNMP traps. This must be enabled in the 08

“service mode” only by a qualified Toshiba technician. To do this:

1. Enter 08 service mode.

2. To enable real-time logging, change setting 3623 to 255. To do this:

 Enter: 3623

 Press “Start” button

 Enter: 255

 Press the “OK” button on the LCD screen.

3. To enable full logging, change setting 3624 to 4294967295. To do this:

 Enter: 3624

 Press “Start” button

 Enter: 4294967295

 Press the “OK” button on the LCD screen.

4. Restart the MFP by holding down the “Main Power” button until it stops. Press again

to restart.

The user experience can be improved by making the EWB screen be the initial default

screen on log in by setting the following 08 code:

1. Enter 08 service mode.

2. Enter: 9132

3. Press the “Start” button.

4. Enter: 99

5. Press the “OK” button on the LCD screen.

6. Restart the MFP by holding down the “Main Power” button until it stops. Press again

to restart.

If using a supported USB card reader for authentication, an additional 08 setting is required.

See Appendix A: Supported Authentication Card Readers on page 45 for the supported

card readers and required 08 codes. To enable the card reader:

1. Enter 08 service mode.

2. Lookup the required config code in Appendix A: Supported Authentication Card

Readers. e.g. for the Elatec USB reader use code 90001.

3. Change setting 3500 to the code for the given card reader. To do this:

 Enter: 3500

 Press “Start” button.

 Enter the appropriate code.

 Press the “OK” button on the LCD screen.

4. Restart the MFP by holding down the “Main Power” button until it stops. Press again

to restart.

PaperCut – Toshiba Embedded Manual 2014-08-12

If using card authentication, verify that the correct LDAP field is being used to lookup the

card number, as follows:

1. Enter 08 service mode.

2. Check the value of setting 9398, as follows:

 Enter 9398

 Confirm that the value is set to either “eBMUserCard” or “pager”. If not,

change it to one of these values using the onscreen keyboard and press OK.

3. Restart the MFP by holding down the “Main Power” button until it stops. Press again

to restart.

2.2.5.2 (Optional) Change the EXTENSION button label

The button on the LCD, used to activate the embedded web browser (EWB), is labeled

“EXTENSION”. If you would prefer a more descriptive label, this can be changed to any text

of up to 10 characters by changing an 08 setting as follows:

1. Enter 08 service mode.

2. Change setting 9955. To do this:

 Enter: 9955

 Press “Start” button.

 Enter the button description on the onscreen keyboard and press OK.

1. Restart the MFP by holding down the “Main Power” button until it stops. Press again

to restart.

2.2.5.3 (Optional) Change the Menu/Extension button to open EWB (eBX only)

If you’d like the Menu hard-key to open the EWB directly (instead of going to the Extension

page) change the 08-9985 to 1 as below. This can create a simpler user experience.

1. Enter 08 service mode

2. Change Setting 9985. To do this:

 Enter 9985

 Press the “Start” button

 Enter: 1

 Press the “Enter” button on the LCD screen.

2.2.5.4 (Optional) Populate “To” address for Scan to Email

When users log in, their email address is used in the “From” address for Scan-to-Email. To

use their email address in the “To” address the following 08 code change is required:

3. Enter 08 service mode

4. Change Setting 9980. To do this:

 Enter 9980

 Press the “Start” button

 Enter: 1

 Press the “Enter” button on the LCD screen.

2.2.5.5 Enable SNMP real-time logs

PaperCut tracks copier usage through the Toshiba SNMP real-time logs. The devices sends

SNMP traps to PaperCut to notify it of copier usage. These SNMP traps are sent via UDP

on port 162.

PaperCut – Toshiba Embedded Manual 2014-08-12

The SNMP real time logging must be enabled using the 08 service mode as described in

Section 2.2.5.1 on page 9. Once the 08 service mode is changed, set the SNMP trap

address as follows:

1. In TopAccess, select “Administration” -> “Setup” -> “Network”.

2. Select “SNMP Network Service”

3. Press the “SNMP Network Service” button to edit the SNMP settings.

4. Enter the IP address of the PaperCut server in “IP Trap Address 10”. IMPORTANT:

You must use trap address 10 for the real-time log server.

5. Press “OK” to save the settings.

6. IMPORTANT: Also press “Save” in the current Setup window to save the settings.

2.2.5.6 Enable the MFP Embedded Web Browser (EWB)

The Toshiba Embedded Web Browser (EWB) is an optional module licensed from Toshiba.

This provides a web-based interface for print release, to select accounts/cost-centers, and to

associate unknown card numbers from users. If your Toshiba MFP does not have the EWB

module enabled please contact your Toshiba dealer.

To check if the EWB is enabled:

1. At the MFP device select the “Menu” hard button.

2. If the “EXTENSION” button is displayed and functional in the top right (see below),

then the EWB is enabled.

To configure the EWB:

PaperCut – Toshiba Embedded Manual 2014-08-12

1. Login the MFP web interface (TopAccess) with your web browser.

2. Login as the “Admin” user and select the “Administration” tab.

3. Navigate to the “Administration” -> “Setup” -> “EWB” page.

4. Under the “Home Page Setting” set the “Home Page” setting as below (changing

“server-address” for the address of your PaperCut server)

http://server-address:9191/device/toshiba/

alternatively to use an encrypted HTTPS connection (advisable when using card-

association) enter:

https://server-address:9192/device/toshiba/

NOTE: To use HTTPS you must install an officially signed SSL certificate (e.g. from

Verisign, Thawte, etc) in the PaperCut server and use the server’s DNS name.

Without this the Toshiba embedded web browser will display a certificate warning

message before displaying the page. See the PaperCut manual chapter

“SSL/HTTPS Key Generation” for details.

5. Press the “Save” button.

2.2.5.7 Configure MFP LDAP server

The Toshiba connects to the PaperCut using LDAP to authenticate users and validate card

authentication. The MFP must be configured to establish an LDAP connection to the

PaperCut server. To do this:

1. Log in to the device’s web administration (TopAccess) with a web browser.

2. Select the “Administration” tab and login as an admin user.

3. Select the “Maintenance” sub-section, and the “Directory Service” option (see below).

4. Select the new button and enter the LDAP server settings as displayed below.

PaperCut – Toshiba Embedded Manual 2014-08-12

Directory Service Name

Any name to identify the PaperCut LDAP server.

Server IP address

The network address of the PaperCut server.

Port

10389

Authentication

Simple Bind

Search Base

dc=pc,dc=local

User Name

uid=pc-admin,dc=pc,dc=local

Password

pc!ldap5

Enable SSL

Accept all certificates without CA

SSL Port Number

10636

IMPORTANT: You must use above Port, Authentication,Search Base, User Name,

Password, Enable SSL and SSL Port Number exactly as shown above.

NOTE: If one wants to debug the LDAP protocol sequence, then one can set Enable

SSL to Disable and set the SSL Port Number to 10389. The LDAP text data

including the password will then be sent in plain text.

NOTE2: In prior releases, we required the Search Base to use “dc=toshiba” instead

of “dc=pc” and the UserName was required to be “uid=tosh-

admin,dc=toshiba,dc=local” instead of “uid=pc-admin, dc=pc,dc=local”. These LDAP

parameters which referred to “toshiba” have been changed to be vendor neutral.

However, the old settings are still supported and will continue to be supported by

PaperCut .

5. Press “OK” to save the LDAP settings.

PaperCut – Toshiba Embedded Manual 2014-08-12

6. If you have multiple LDAP servers defined, select the newly created LDAP server as

the default.

2.2.5.8 (Optional) MFP LDAPS (encrypted LDAP) server settings

If you have configured PaperCut with an officially signed SSL certificate (e.g. from Verisign,

Thawte, etc.) as described in the PaperCut manual chapter “SSL/HTTPS Key Generation”,

then you can set the “Enable SSL” option to “Verify with imported CA certification(s)”.

If you want to use a different port number for the “SSL Port Number” then you can use a

different value in TopAccess and modify the PaperCut configuration setting “ext-

device.toshiba.ldaps-port” as follows:

1. Login to the PaperCut admin interface.

2. Go to the "Options" tab.

3. Select "Config Editor (Advanced)", from the action links on the left.

4. Find the "ext-device.toshiba.ldaps-port" setting.

5. Enter the port number that was specified on the MFC in TopAccess or “-1” if you

want to disable the LDAPS port in PaperCut.

Note that if you change the LDAPS port to another number, then you must restart the

PaperCut Application Server (to make it listen on the new port) and you must make sure that

your server’s firewall is not blocking this port number.

2.2.5.9 Configure Role Based Access (RBAC)

The Toshiba MFP uses a role-based access system to grant access to users. For example,

some users may not have access to color copying. The roles must be configured as follows:

1. Login to the device web administration (TopAccess) with a web browser.

2. Select the “User Management” tab.

3. Select the “Export/Import” subsection.

4. Press the “Import” Link.

5. In the “Combined (User information + Role + Group)” section select the following file:

[app-path]\providers\hardware\toshiba\USER_ROLE_GROUP.xml

6. Press the “Import” button.

7. In the “LDAP Role” section, select the following file:

[app-path]\providers\hardware\toshiba\LDAP_Role_Mapping.xml

8. Press the “Import” button.

PaperCut – Toshiba Embedded Manual 2014-08-12

9. After completing these imports the roles can be verified on the “User Management” -

> “Role Management” page (see below).

2.2.5.10 Configure Print Data Converter

If the Toshiba firmware predates version 3300, then in order to improve the Toshiba’s

handling of network print jobs, a Print Data Converter file should be configured on the

device. Applying the Print Data converter will guarantee that the Toshiba device will not

attempt to authenticate or deny network print jobs using RBAC.

The file can be imported as follows:

1. Log in to the device web administration (TopAccess) with a web browser.

2. Select the “Administration” tab.

3. Select the “Print Data Converter” link.

4. Enable the Print Data Converter from the drop-down list.

5. In the “Import New Converter” section, select the following file:

[app-path]\providers\hardware\toshiba\Disable_Print_Authentica

tion.xml

6. Press the “Import” button.

PaperCut – Toshiba Embedded Manual 2014-08-12

7. After completing this import the screen should look like the following:

One caveat with doing this is that all the network print jobs will be owned by the user

“printope” and by default, the real owner of the print job will not be able to delete the print job

from the Job Status screen on the copier. To work around this limitation for the Job status

screen, one can change an 08 code to allow anyone to delete a print job:

1. Enter 08 service mode.

2. Change setting 8726 to 1 (default is 0). To do this:

a. Enter: 8726

b. Press “Start” button

c. Enter: 1 (to allow all users to delete others print jobs)

d. Press the “OK” button on the LCD screen.

To allow the user to delete their jobs from the Private/Hold screen on the copier, the

following 08 code should be set:

1. Enter 08 service mode.

2. Change setting 9236 to 3 (default is 1). To do this:

a. Enter: 9236

b. Press “Start” button

c. Enter: 3 (to allow users to see their own jobs and be able to delete them)

d. Press the “OK” button on the LCD screen.

PaperCut – Toshiba Embedded Manual 2014-08-12

Note: since firmware version 3300, the Print Data Converter is no longer necessary. With a

setting in Administration -> Security -> User Authentication Setting, it is now possible to

allow a network print job to print even if the authentication fails. This setting can be seen in

the screen:

2.2.5.11 Enable LDAP User Authentication

1. Log in to the device’s web administration (TopAccess) with a web browser.

2. In TopAccess, select “Administration” -> “Security”.

3. Under the “User Authentication Setting” heading change the following options.

4. Change “User Authentication” to “Enable”.

5. Change “Authentication failed print job/Raw Print Job” to “Print”

6. Set the “Authentication Type” to “LDAP Authentication”

7. Choose one of the empty LDAP server entries in the table such as “LDAP Server 1”.

8. For the “LDAP Server1”, select the PaperCut LDAP server configured previously.

9. Select the “LDAP Server (Other than Windows Server)” option.

10. Set the “Attribute type of ‘user name’” to “uid”. Then click “OK” to close the window.

11. Enable the RBAC by setting “Role Based Access using LDAP server” to “Enable”.

12. Set the RBAC LDAP server to the PaperCut LDAP server defined previously.

13. If using card authentication, set the card authentication LDAP Server to the PaperCut

LDAP server previously defined.

14. Please check that the PaperCut LDAP server is specified now in 3 places:

1. User authentication

2. Role based access setting

3. Card authentication setting

PaperCut – Toshiba Embedded Manual 2014-08-12

15. Note that if you have done a firmware update of the copier, please check that the

update has not incorrectly modified any of these settings (for example, ensure that

the LDAP Server’s User Name attribute is still “uid”).

16. Verify that the settings are all set as described (see screenshot)

17. Press “Save” to confirm the changes.

18. Reboot the MFP for these settings to take effect.

At this point your device is configured; please jump to section 2.2.7 on page 27 for the

PaperCut configuration.

PaperCut – Toshiba Embedded Manual 2014-08-12

2.2.6 eB3 series: Device configuration

This section describes the LDAP and role configuration for eB3 series devices. See section

2.1.1, for details of the devices and device series. If your device is an eBX series device see

section 2.2.5 on page 9.

2.2.6.1 Configuring the 08 “Service Mode” MFP settings

PaperCut tracks the off-the-glass copier/fax/scanner through the real-time logging facility

that sends usage log data to PaperCut using SNMP traps. This must be enabled in the 08

“service mode” only by a qualified Toshiba technician. To do this:

1. Enter 08 service mode.

2. To enable real-time logging, change setting 3623 to 255. To do this:

 Enter: 3623

 Press “Start” button

 Enter: 255

 Press the “Enter” button on the LCD screen.

3. To enable full logging, change setting 3624 to 4294967295. To do this:

 Enter: 3624

 Press “Start” button

 Enter: 4294967295

 Press the “Enter” button on the LCD screen.

4. Restart the MFP by holding down the “Main Power” button until it stops. Press again

to restart.

The user experience can be improved by making the EWB screen be the initial default

screen on log in by setting the following 08 code:

1. Enter 08 service mode.

2. Enter: 331

3. Press the “Start” button.

4. Enter: 8

5. Press the “Enter” button on the LCD screen.

6. Restart the MFP by holding down the “Main Power” button until it stops. Press again

to restart.

If using a supported USB card reader for authentication, an additional 08 setting is required.

See Appendix A: Supported Authentication Card Readers on page 45 for the supported

card readers and required 08 codes. To enable the card reader:

1. Enter 08 service mode.

2. Lookup the required config code in Appendix A: Supported Authentication Card

Readers. e.g. for the Elatec USB reader use code 90001.

3. Change setting 1772 to the code for the given card reader. To do this:

 Enter: 1772

 Press “Start” button.

 Enter the appropriate code.

 Press the “Enter” button on the LCD screen.

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4. Restart the MFP by holding down the “Main Power” button until it stops. Press again

to restart.

If using card authentication, verify that the correct LDAP field is being used to lookup the

card number, as follows:

1. Enter 08 service mode.

2. Check the value of setting 1927, as follows:

 Enter 1927

 Confirm that the value is set to either “eBMUserCard” or “pager”. If not,

change it to one of these values using the onscreen keyboard and press OK.

3. Restart the MFP by holding down the “Main Power” button until it stops. Press again

to restart.

2.2.6.2 (Optional) Change the EXTENSION button label

The button on the LCD, used to activate the embedded web browser (EWB), is labeled

“EXTENSION”. If you would prefer a more descriptive label, this can be changed to any text

of up to 10 characters by changing an 08 setting as follows:

1. Enter 08 service mode.

2. Change setting 9955. To do this:

a. Enter: 9955

b. Press “Start” button.

c. Enter the button description on the onscreen keyboard and press OK.

3. Restart the MFP by holding down the “Main Power” button until it stops. Press again

to restart.

2.2.6.3 (Optional) Populate “To” address for Scan to Email

When users login their email address is used in the “From” address for Scan-to-Email. To

use their email address in the “To” address the following 08 code change is required:

1. Enter 08 service mode

2. Change Setting 9980. To do this:

 Enter 9980

 Press the “Start” button

 Enter: 1

 Press the “Enter” button on the LCD screen.

2.2.6.4 Enable the MFP Embedded Web Browser (EWB)

The Toshiba Embedded Web Browser (EWB) is an optional module licensed from Toshiba.

This provides a web-based interface for print release, to select accounts/cost-centers, and to

associate unknown card numbers from users. If your Toshiba MFP does not have the EWB

module enabled please contact your Toshiba dealer.

To check if the EWB is enabled:

1. At the MFP device select the “Menu” hard button.

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2. If the “EXTENSION” button is displayed and functional in the top right (see below),

then the EWB is enabled.

To configure the EWB:

1. Login the MFP web interface (TopAccess) with your web browser.

2. Navigate to “Administration” -> “General”.

3. Towards the bottom of this screen change the “EWB Setting” to “External URL”

4. Enter the URL as the following (changing “server-address” for the address of your

PaperCut server)

http://server-address:9191/device/toshiba/

alternatively to use an encrypted HTTPS connection (advisable when using card-

association) use:

https://server-address:9192/device/toshiba/

NOTE: To use HTTPS you must install an officially signed SSL certificate (e.g. from

Verisign, Thawte, etc) in the PaperCut server and use the server’s DNS name.

Without this the Toshiba embedded web browser will display a certificate warning

message before displaying the page. See the PaperCut manual chapter

“SSL/HTTPS Key Generation” for details.

5. Press “Save” button.

2.2.6.5 Configure MFP LDAP server

The Toshiba connects to the PaperCut using LDAP to authenticate users and validate card

authentication. The MFP must be configured to establish an LDAP connection to the

PaperCut server. To do this:

7. Log in to the device’s web administration (TopAccess) with a web browser.

8. Select the “Administration” tab and login as an admin user.

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9. Select the “Maintenance” sub-section, and the “Directory Service” option (see below).

10. Select the new button and enter the LDAP server settings as displayed below.

Directory Service Name

Any name to identify the PaperCut LDAP server.

Server IP address

The network address of the PaperCut server.

Port

10389

Authentication

Simple Bind

Search Base

dc=pc,dc=local

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User Name

uid=pc-admin,dc=pc,dc=local

Password

pc!ldap5

Enable SSL

Accept all certificates without CA

SSL Port Number

10636

IMPORTANT: You must use above Port, Authentication,Search Base, User Name,

Password, Enable SSL and SSL Port Number exactly as shown above.

NOTE: If one wants to debug the LDAP protocol sequence, then one can set Enable

SSL to Disable and set the SSL Port Number to 10389. The LDAP text data

including the password will then be sent in plain text.

NOTE2: In prior releases, we required the Search Base to use “dc=toshiba” instead

of “dc=pc” and the UserName was required to be “uid=tosh-

admin,dc=toshiba,dc=local” instead of “uid=pc-admin, dc=pc,dc=local”. These LDAP

parameters which referred to “toshiba” have been changed to be vendor neutral.

However, the old settings are still supported and will continue to be supported by

PaperCut .

11. Press “OK” to save the LDAP settings.

12. If you have multiple LDAP servers defined, select the newly created LDAP server as

the default.

2.2.6.6 (Optional) MFP LDAPS (encrypted LDAP) server settings

If you have configured PaperCut with an officially signed SSL certificate (e.g. from Verisign,

Thawte, etc.) as described in the PaperCut manual chapter “SSL/HTTPS Key Generation”,

then you can set the “Enable SSL” option to “Verify with imported CA certification(s)”.

If you want to use a different port number for the “SSL Port Number” then you can use a

different value in TopAccess and modify the PaperCut configuration setting “ext-

device.toshiba.ldaps-port” as follows:

6. Login to the PaperCut admin interface.

7. Go to the "Options" tab.

8. Select "Config Editor (Advanced)", from the action links on the left.

9. Find the "ext-device.toshiba.ldaps-port" setting.

10. Enter the port number that was specified on the MFC in TopAccess or “-1” if you

want to disable the LDAPS port in PaperCut.

Note that if you change the LDAPS port to another number, then you must restart the

PaperCut Application Server (to make it listen on the new port) and you must make sure that

your server’s firewall is not blocking this port number.

2.2.6.7 Configure Role Based Access (RBAC)

The Toshiba MFP uses a role-based access system to grant access to users. For example,

some users may not have access to color copying. The roles must be configured as follows:

1. Login to the device web administration (TopAccess) with a web browser.

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2. Select the “Administration” tab and login as an admin user.

3. Select “User Management” tab -> “User confirm/create/modify” -> “Role Information”.

4. Press the “Import/Export” link on the right of the page.

5. Select the “Import” link.

6. Select the “Toshiba-RBAC.xml” available in the following dir on PaperCut server:

[app-path]\providers\hardware\toshiba\

7. Press the “Import” button. The list of roles should look similar to the following:

2.2.6.8 Enable LDAP user authentication

1. In TopAccess, select “User Management” -> “Authentication”.

2. Press the “User Management Setting” button

3. Select “LDAP Authentication”, and change “User Authentication Enforcement to

“Print”.

4. Press “Next”

5. Select the LDAP server you configured earlier.

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6. Select the “LDAP server (other than windows server)” option.

7. In the “Attribute type of user name” enter: uid

8. Press the “Detail Setting” button.

9. Enable the “Role Based Access” and select the LDAP server configured earlier and

press next.

10. If using USB card authentication, select the LDAP server and press “Next”.

11. Select the “Setting Address is searching from ‘User Name’ of LDAP” option

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12. In the “Attribute type of ‘User Name’ field enter: uid

13. Change the “Mail Domain Name” to suit your organization.

14. Press the “Finish” button.

2.2.6.9 Enable SNMP real-time logs

PaperCut tracks copier usage through the Toshiba SNMP real-time logs. The device sends

SNMP traps to PaperCut to notify it of copier usage. These SNMP traps are sent via UDP

on port 162.

The SNMP real time logging must be enabled using the 08 service mode as described in

Section 2.2.6.1 on page 19. Once the 08 service mode is changed, set the SNMP trap

address as follows:

1. In TopAccess, select “Administration” -> “Network”.

2. Select “SNMP Network Service”

3. Press the “SNMP Network Service” button to edit the SNMP settings.

4. Enter the IP address of the PaperCut server in “IP Trap Address 10”. IMPORTANT:

You must use trap address 10 for the real-time log server.

5. Press “OK” to save the settings.

6. IMPORTANT: Also press “Save” in the current Setup window to save the settings.

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2.2.7 Create Toshiba MFP device in PaperCut

Now that the MFP is configured, the device can be configured in PaperCut:

1. Log in to the PaperCut administration interface using a web browser (e.g. http://papercut-

server:9191/admin ).

2. Navigate to ‘Options -> Advanced’ and ensure the option ‘Enable external hardware

integration’ is enabled, and press “Apply” to save the change.

3. Select the “Devices” tab and press the “Create device” action link on the left.

4. Enter the device details, including the network address / IP address of the Toshiba

device.

5. Select the device functions to control/log (e.g. copying, scan, fax, etc).

6. Press OK, to create the device.

7. On the device details page, change options as required. For example, here you can

change the costs of copying, scanning and faxing. And select the print queues that

this device will act as a “Print Release Station” for.

8. Press “OK” to save the changes.

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9. The device appears on the device list. If the connection to the device is established

the status column will not have an “error” state.

2.3 Upgrading to a newer version

The embedded application will be up to date when you upgrade your PaperCut installation,

no further action is necessary.

3 Post-install testing

After completing installation and basic configuration it is recommended to perform some

testing of the common usage scenarios. This is important for two reasons:

1. To ensure that the embedded application is working as expected

2. To familiarize yourself with the features and functionality of PaperCut and the

embedded application.

This section outlines three test scenarios that are applicable for most organizations. Please

complete all the test scenarios relevant for your site.

3.1 Test Preparation

To complete these tests it is recommended you use two test users so that each can be

configured differently. These users are:

 ‘testusersimple’ – is used to perform basic copier monitoring and control and to

perform print release tests.

 ‘testuseradvanced’ – is used to perform copier monitoring and control with the

account selection enabled (i.e. to charge copying to accounts/departments/cost-

centers/etc).

If you already have existing users for testing, then there is no need to create the users

above. Instead you can use your existing users for testing.

To setup these users in PaperCut:

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1. Create the ‘testusersimple’ and ‘testuseradvanced’ users in your Active Directory or

LDAP directory.

2. Login to the PaperCut’s admin web interface

3. Go to the “Options->User/Group sync” page and press “Synchronize Now”.

4. Once the sync is complete, the users will be added to PaperCut.

The next step is to configure the users. To configure ‘testusersimple’:

1. In PaperCut, select the “Users” tab

2. Select the ‘testusersimple’ user.

3. Set the user’s balance to $50.00 and verify the account is set to “Restricted”.

4. Verify that this user is set to “Automatically charge to personal account” in the

“Account selection” options.

5. Press the “OK” button to save.

To configure ‘testuseradvanced’:

1. In PaperCut, select the “Users” tab

2. Select the ‘testuseradvanced’user.

3. Change the “Account Selection” option to “Standard account selection popup” and

enable all the account selection options.

4. Press the “OK” button to save.

3.2 Scenario 1: Standard copying

Standard copying involves monitoring/charging printing to a user’s personal account. This is

most commonly used for student printing or basic staff monitoring. Users can also be

configured for unrestricted printing, which is commonly used for staff/employee use.

At the photocopier device:

1. Enter the ‘testusersimple’ username and password and press “Login”.

2. At this point the copier will be enabled for use. Any copying/scanning/faxing

performed will be charged to the logged in user.

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3. Once completed, press the “Access” or “Function Clear” hard button to logout of the

device.

Back in the PaperCut application verify that the copier activity was recorded and the user’s

account deducted.

1. Log in to PaperCut.

2. Select the device from the “Devices” tab.

3. Select the “Job Log” tab. This will list all recent copying activity on the copier. The

copying just performed as the test user should be listed. Verify the details of the

copy job that was just performed.

4. Click on the user’s name in the user column to view the user’s account details

5. Select the “Job Log” tab to display all print/copy activity for the user.

6. Select the “Transaction History” tab and verify that the cost of the photocopying was

deducted from the user’s account.

3.3 Scenario 2: Copying with account selection

Copying can be allocated to “shared accounts” that represent departments, projects or cost

centers. This is commonly used by staff in academic organizations to allocate printing to

departments.

First some test accounts should be created:

1. Log into PaperCut, select the “Accounts” tab.

2. Select the “Create a new account…” action link on the left.

3. Enter an account name “Test Account 1”.

4. Press “Apply”.

5. Select the “Security” tab and allow all users to access that account by adding the “[All

Users]” group.

6. Press “OK”.

7. Repeat the process to create another few accounts.

At the photocopier:

1. Enter the ‘testuseradvanced’ username and password and press “Login”.

2. At this point any copies for the user will be charged to the user’s personal account.

To select another account open the EWB by:

a. Pressing the “Menu” hard key (right of the LCD)

b. Pressing the “EXTENSION” button.

3. The EWB will display a summary screen showing the user information. Press the

“Select Account” button.

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4. The screen will display the account selection options (which changes based on user

settings and the number of accounts available). Select the account to allocate

copying to. E.g. “Test Account 1”.

5. Press the “Copy” hard key and perform some test copying.

6. Once completed, press the “Access” or “Function Clear” hard button to logout of the

device.

Back in the PaperCut application verify that the copier activity was recorded and the user’s

account deducted.

1. Log in to PaperCut

2. Select the device from the “Devices” tab

3. Select the “Job Log” tab. This will list all recent copying activity on the copier. The

copying just performed as the test user should be listed.

4. Verify the details of the job (i.e. that the job was charged to the selected account).

5. In the log details, click on the “Charged To” account name to view the account’s

details.

6. Selecting the “Job Log” tab will display all print/copy activity for the account, and will

show the test photocopying that was performed.

3.4 Scenario 3: Print release

The embedded application may also be used for print release. For full description of

PaperCut hold/release queues and release stations, please read the PaperCut manual.

Skip this scenario if hold/release queues will not be used at your site.

To perform print release testing, a hold/release queue must be enabled:

1. In PaperCut, select the “Printers” tab.

2. Select the print queue (i.e. not the ‘device’) for the Toshiba MFD that is used for

testing.

3. Enable the “Hold/release queue” option.

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4. Press OK/Apply to save the changes. All printing to this queue will now be held until

released by a user.

The photocopier device must also be enabled as a “Print Release Station”:

1. In PaperCut, select the “Devices” tab.

2. Select the Toshiba MFD’s device.

3. In the “External Device Settings”, change the “Device Function” and enable “Release

Station” option.

4. Select the print queue that was enabled for hold/release above. The Toshiba device

will allow jobs on the selected queues to be released.

5. Press “OK” to save. You will now notice in the External Device List that the device is

listed as having the function of a “Print Release Station”.

6. Login to a computer workstation as ‘testusersimple’.

7. Print a few jobs to the print queue that was configured above. The jobs will be held

in the hold/release queue.

8. Confirm that the jobs are held, by checking that the jobs are listed in the “Printers-

>Jobs Pending Release” page of the PaperCut administration interface.

9. Confirm that the username is ‘testusersimple’.

At the photocopier device:

1. Enter the ‘testusersimple’ username and password and press “Login”.

2. Select the “Release Held Print Jobs” option.

3. The list of held print jobs is displayed.

4. Select the job to release by pressing the “Print” button next to the job.

5. The job will then print.

6. Try cancelling a job by pressing the “Cancel” button next to the job.

7. The job will be cancelled, and will not print.

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4 Configuration

After completing the Installation section and registering the device with PaperCut, it will have

been configured with reasonable default settings that are suitable for most environments.

This section covers how to change the default settings. All the following settings are

available via the device’s ‘Summary’ tab in the PaperCut administration interface.

4.1 Device Function

The device function setting defines which functions will be available on the device and how it

will be used. Not all function settings are supported on all devices.

Each device function is discussed in the following table.

Device Function

Description

Track & control copying

The device will track walk-up off-the-glass copying and on-

device printing.

Track & control scanning

The device will track scanning such as scan-to-email or scan-

to-file.

Track & control faxing

The device will track the sending of faxes.

Enable release station

The device will act as a print release station.

4.2 Authentication Methods

PaperCut supports a number of different ways to authenticate users who walk-up to the

devices to perform copying. The default authentication method is username and password

authentication.

The available authentication methods can be modified in the ‘External Device Settings ->

Authentication methods’ section.

Authentication methods available for a device

Each authentication method is discussed in the following table.

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Authentication

Method

Description

Username and

password

The user may use their domain/network username and password

to log into the device.

Swipe card

The user may log in by swiping a card (e.g. magnetic strip, smart

card, RFID). See the PaperCut user manual for information about

user card numbers, including importing card numbers from an

external source.

Swipe Card->Enable

self-association with

existing users

If enabled, when a card number is swiped that is unknown to

PaperCut the user will be allowed to login, but have no access to

copier functions. They can then use the EWB to login and

associate the card with their user account.

Description of authentication methods

4.3 Shared Account Selection

Shared account selection options at the MFD mirror the options presented in the PaperCut

client print popup. The options available include:

 Select from a list of shared accounts

 Search for shared accounts by keyword

 Select account using PIN/Code

The options available to each user, as well as account security access, will mirror the same

options available when the user prints. “Select from list” and/or “Select using PIN/Code” are

controlled at the user level via the User Details page under “Account Selection” when

showing the “standard account selection popup”. The Security tab on each account controls

account security/access.

Note: The search option will only appear if the account list is long. Short lists of only a few

accounts will not list a search option.

4.4 Customizing Text and Messages

PaperCut allows some text that appears in the device to be customized. The custom text

might include instructions or terminology that is more appropriate for the site. An example of

text that is customizable is the “welcome text” that displays on the EWB screen that shows

the user details.

The text can be customized by editing the device configuration from the PaperCut

administration interface. For more details see the Advanced Configuration section.

4.5 Adding application button links on the welcome page

PaperCut allows one or two buttons to be added to the intial PaperCut welcome page which

allows the Embedded Web Browser (EWB) to redirect to configured URLs. This can be

used, for instance, to go to a 3rd party scan connector application. For more details about the

configuration variables to set, please refer to the Advanced Configuration section and modify

the configuration variables prefixed by “ext-device.toshiba.app-button”.

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5 Advanced Configuration

5.1 Config Editor

The common configuration options for a device in PaperCut are available on the device’s

‘Summary’ tab, and are discussed in more detail in the Configuration section. This section

covers the more advanced or less common configuration options which are available via the

‘Advanced Config’ tab in the device details screen.

Config name

Description

ext-

device.toshiba.welcome-

text

The text displayed on the ‘welcome screen’ (the screen

displayed after pressing ‘Start’ from the ready screen).

This text can be used to provide specific information

about logging in to the device. Default: DEFAULT (uses

the default application text).

ext-

device.toshiba.locale-

override

Used to override the language displayed on the device.

This is the 2 letter language code for the required

language. E.g. “ja” for Japanese.

ext-device.card-no-regex

See chapter section 5.3.

ext-device.card-self-

association.use-

secondary-card-number

Select whether user self-association should occupy the

primary or secondary card number. It overrides the global

setting unless the keyword "GLOBAL" is specified. This is

useful when there is a mix of different non-configurable

card readers that read different numbers from an ID card.

Set to "Y" to use the secondary card number, "N" to use

the primary card number. Default: "GLOBAL" to defer to

the global configuration option.

ext-

device.toshiba.release-

columns

The columns to display in the print release screen. This

is a comma separated list of column names. The valid

column names are:

 time – the time of the job

 user – the username of the user that printed

 document – the document name

 pages – the number of pages in the job

 cost – the cost of the job

 client – the client machine name

 datetime – the date & time of job

When set to DEFAULT the following are used:

Secure print release mode: time, document, pages, cost.

Release any mode: time, user, document, pages, cost

ext-

device.toshiba.header-

font-color

The color used for the font in the header. The color

should be entered as a HTML RGB value in the format

#RRGGBB. NOTE: The Toshiba has a limited color

palette (the 256 web safe palette).

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ext-

device.toshiba.header-

background-color

The color used for the background color header. The

color should be entered as a HTML RGB value in the

format #RRGGBB. NOTE: The Toshiba has a limited

color palette (the 256 web safe palette).

ext-device.toshiba.limit-

reference.duplex

Used at log in time, to assume whether the copying is

going to be duplex or not. This is used in order to decide

if we have enough quota to do a single copy.

ext-device.toshiba.limit-

reference.grayscale

Used at log in time, to assume whether the copying is

going to be grayscale or not. This is used in order to

decide if we have enough quota to do a single copy. By

default this is set to N and we assume a color copy.

ext-device.toshiba.limit-

reference.paper-size

Used at log in time, to assume what page size the

copying is going to use. This is used in order to decide if

we have enough quota to do a single copy. By default for

the United States this size is Letter and elsewhere it is

A4.

ext-device.toshiba.hide-

cancel-job-button

When set to “Y” it will ensure that the Cancel buttons are

never displayed on the Print Release web page.

Default: N (the cancel buttons will be shown for release

jobs)

ext-

device.toshiba.direct-to-

release-page

When set to “Y”, upon login the user will go direct to the

print release page (assuming the device is configured for

print release) and skip the welcome screen.

Default: N (it will go to the welcome page on login)

ext-device.toshiba.app-

buttons.enabled

When set to “Y” it will enable the application buttons on

the welcome screen. The label(s) and URL(s) need to

then be defined. Either 1 or 2 buttons can be set.

Default: N (application buttons will not be shown by

default)

ext-device.toshiba.app-

buttons.heading

The text displayed for the heading at the bottom of the

welcome screen to introduce the application buttons.

Default: DEFAULT (use the default heading text)

ext-device.toshiba.app-

button1.label

OPTIONAL: The application label for the 1st button (if

needed).

Default: NONE (the button will not be displayed if this is

set to “NONE”)

ext-device.toshiba.app-

button1.url

OPTIONAL: The application URL for the 1st button (if

needed).

Default: NONE (need to change to a valid URL if you

want to use this button)

ext-device.toshiba.app-

button2.label

OPTIONAL: The application label for the 2nd button (if

needed).

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Default: NONE (the button will not be displayed if this is

set to “NONE”)

ext-device.toshiba.app-

button2.url

OPTIONAL: The application URL for the 2nd button (if

needed).

Default: NONE (need to change to a valid URL if you

want to use this button)

5.1 Customizing the Header Logos and Colors

The embedded application has a header at the top of all screens. This header defaults to

the PaperCut logo and green color. The header can be customized to match your

organization’s color scheme and logos.

5.1.1 Customized Logos

The embedded application header has a single header logo (as shown below). This logo

can be replaced with your organization’s logo.

This shows one logo outlined in red. The images must be saved in the PNG format. The

PaperCut logo has the size of 200 pixels wide by 42 pixels high. It is important that your

logo has a height of 42 pixels, but the width can vary.

This custom logo must be stored on the PaperCut server in the location:

[app-path]\server\custom\web\device\toshiba\header-logo.png

Please create the folders as required if they do not already exist.

5.2 Custom Header Color

The header colors are defined in the Advanced Config settings as described in Section 5.1.

See the settings for “ext-device.toshiba.header-font-color” and “ext-device.toshiba.header-

background-color”.

NOTE: The Toshiba devices have a limited color palette (the 256 color web-safe palette).

5.3 Configuring Swipe Card Readers

Swipe cards contain numbers which are used to identify users according to the card number

configured in the User Details screen under “Card/Identity” number. Some readers report

information in addition to the number encoded on the card, such as checksums. PaperCut

can treat these cases in two ways:

 A typical case is the checksum being reported after the card number, separated by

an equals sign, such as in 5235092385=8. PaperCut can handle this case by

PaperCut – Toshiba Embedded Manual 2014-08-12

default; it will extract the number before the equal sign as the card number:

5235092385.

 For some cases, a “regular expression” may be required that will filter the card

number from the complete string of characters reported by the card reader.

Documentation on regular expressions can be found on the Internet, e.g. at

www.regular-expressions.info.

o The regular expression must be fashioned so that the card number is

returned as the first match group.

o Usually one regular expression will be used for all the devices managed by

PaperCut; this must be entered in the “Config editor” in the PaperCut Admin

Console. Open the Admin Console and select the Options tab, then select

“Config Editor (Advanced)” from the left menu. The key is called “ext-

device.card-no-regex”.

o The global setting however can be overridden on a per-device basis: The key

“ext-device.card-no-regex” can also be found on the “Advanced Config” tab in

the device details screen. This setting will override the global setting unless

the keyword “GLOBAL” is specified.

o PaperCut developers will gladly assist in producing a regular expression

when supplied with a few sample outputs from your card reader. Please

contact PaperCut support.

o If you would like to write your own regular expressions, here are some

examples:

 Use the first 10 characters (any character): (.{10})

 Use the first 19 digits: (\d{19})

 Extract the digits from between the two “=” characters in

“123453=292929=1221”: \d*=(\d*)=\d*

PaperCut – Toshiba Embedded Manual 2014-08-12

6 Known Limitations and Security

6.1 Usability and User Interface Limitations

The Toshiba SDK provides no ability to customize the device login process and workflow.

Instead PaperCut leverages the device’s built-in authentication by implementing a custom

LDAP server. The Toshiba device connects to the PaperCut LDAP server to perform

username/password and swipe card authentication.

After the user is authenticated they are either taken straight to the “copier” screen or the

Embedded Web Browser (EWB) screen (if you enabled the 08 code). However, at any stage

the user is free to go to the copier screen by hitting the “copier” button and PaperCut has no

way of preventing this other than removing copier permissions. If the user wants to go back

to the PaperCut screen in the Embedded Web Browser, they must press the “Menu” hard

key and then the “EXTENSION” button. This is not an ideal user experience, and may

require some user training to overcome.

An example of when this is a problem is if the user should not have permission to charge

copying to their personal user account, but instead should select an account. As PaperCut

cannot force this account selection, it defaults to charging to the personal account. As a

possible work-around you may configure a “Default Shared Account” to preselect a particular

shared account at login.

Toshiba are aware of this issue and aim to improve their SDK for future devices.

6.2 Limited Authentication Options

Similar to section 6.1 above, the Toshiba SDK does not allow for customizing the

authentication process. For this reason, PaperCut has the following limitation with

 No option for Identity number and PIN authentication (only username/password is

available).

 No option for PIN entry when performing card authentication.

6.3 Zero stop

In an ideal implementation, PaperCut would be able to control exactly how many pages a

user can copy and always prevent the user from overdrawing his/her account. The Toshiba

embedded environment has some limitations in the controlling of copying/scanning/faxing.

PaperCut will only enable the copier when an authorized user has authenticated at the

device (and has enough credit to begin copying). If a restricted user attempts to login and

they have no available credit, they will be denied access to photocopying. However, the

Toshiba environment has the following limitations:

 Once the user starts copying, it is not possible to forcibly stop the copying and log

them out of the system.

The implication of this limitation is:

 Restricted users with available credit can start copying and continue copying even

once they have used their credit. Their copier usage will still be recorded in PaperCut

and the cost will be deducted from their account (which will go into negative balance).

PaperCut – Toshiba Embedded Manual 2014-08-12

This is a limitation of the Toshiba embedded platform.

6.4 Bypassing the System

It is important that the administrators take care to prevent users from bypassing the system

and directly accessing the copier. Likewise it’s also important that administrators know how

to bypass/disable the system if direct copier access is required – say to change advanced

system settings. Administrators should take the following precautions:

 The copier’s built in admin password should be changed and always kept secure.

 The power and network cable should be securely connected. The system is

designed to be robust and record copier usage if the power is lost during copying, but

it is possible to start copying before the embedded application starts after restarting

the copier.

7 Uninstalling PaperCut from the MFD

In order to stop the Toshiba MFD from trying to authenticate with PaperCut and allow free

copying on the device, the simplest option is to disable the “User Authentication Setting.” If

all you do is this step, then it is very simple to re-enable the MFP for PaperCut again if you

change your mind.

PaperCut – Toshiba Embedded Manual 2014-08-12

7.1 Uninstallation on Toshiba eBX

To disable the PaperCut authentication follow these steps:

1. Log in to the device’s web administration (TopAccess) with a web browser.

2. In TopAccess, select “Administration” -> “Security”.

3. Under the “User Authentication Setting” heading change “User Authentication” to

“Disable”.

7.2 Uninstallation on Toshiba eB3

To disable the PaperCut authentication follow these steps:

1. Log in to the device’s web administration (TopAccess) with a web browser.

2. In TopAccess, select “User Management” -> “Authentication”.

3. Press the “User Management Setting” button

PaperCut – Toshiba Embedded Manual 2014-08-12

4. Select “LDAP Authentication”, and change “User Authentication” to “Disable”.

7.3 Further optional uninstallation steps

Theoretically, you could reverse all the steps that you followed during the installation

process. You could revert the 08 codes back to what they were and change all the Top

Access menu options back to what they were. However, disabling the authentication would

be the prime thing that is required. Some other steps to be more complete could include:

 Removing the EWB URL so that the menu option doesn’t try to contact the PaperCut

application server

 Disabling the real time logs and their SNMP traps

PaperCut – Toshiba Embedded Manual 2014-08-12

8 FAQ & Troubleshooting

My Toshiba device is not logging any copy/fax/scan jobs? What’s wrong?

There are a number of possible problems. Check the following:

 In the PaperCut admin site, go to the “Devices” tab and select the device:

o Verify that the “Device hostname / IP” is correct.

o Verify that the appropriate “Device Functions” are enabled. i.e. To track faxes

ensure “Track & control faxing” is enabled.

o Check the Device Status on this page (or in Status column of Device List) to

ensure no errors are occurring.

 Windows Only: Ensure that no other services are listening for SNMP traps on port

162. Only one application can listen for SNMP traps, and if another application is

already listening for traps then PaperCut will not be able to receive these notifications

from the MFD. If PaperCut cannot listen to trap port 162, a message will be logged

in the “Application Log” tab – “Unable to initialize SNMP trap listener on port: 162.”. If

this is occurring find and stop the service using UDP port 162 and then restart

PaperCut. One common service that listens to SNMP traps is the Microsoft “SNMP

Trap” service – stop and disabled this service. To find what application is using the

port you can run the following command at the command prompt:

netstat -anb -p UDP

 Verify that the SNMP trap setting is correctly configured on the device.

 Verify that the 08 service mode settings have been changed..

 Verify that PaperCut can query SNMP values from the device:

o Ensure SNMP is enabled and the “public” community allows read-only

access.

o Ensure your network/firewalls allow SNMP traffic between PaperCut and the

device (both directions).

The card reader isn’t working? What’s wrong?

Firstly ensure that you are using a compatible card reader (see Appendix A on page 45).

If you are using a compatible card reader the most likely cause is a configuration issue:

 Make sure the card reader is connected while the device is booting up. Try rebooting

the device.

 Check the 08 codes used to enable the card reader (e.g. 1772 on eB3 and 3500 on

eBX)

 Check that correct LDAP server is selected in the “card reader” setting in the LDAP

authentication settings in TopAccess.

What is the IP address of my PaperCut Server?

Use operating system command-line tools such as ipconfig or ifconfig to determine this.

PaperCut – Toshiba Embedded Manual 2014-08-12

I have thousands of accounts representing my clients. Will the system handle this?

Yes. We have designed the system to handle thousands of Shared Accounts. Users with

many accounts will also be presented with some “power options” to help them find accounts

including keywords based search.

The Role Based Access Controls (RBAC) do not appear to be working

Try uploading the XML files again as per the instructions for your eB3 or eBx device. Also

confirm you are running a compatible firmware. Version 310 on eB3 devices is known to not

correctly use RBAC settings.

This can be caused by incorrect network settings on the copier such as incorrect DNS

servers, subnet masks and similar. We recommend checking all network settings. If this

does not resolve the issue you can force network settings to be reset to default on eB3 by

initializing the ’08 Service Modes’ 947 and then 693.

Your authorized Toshiba technician can advise on how to initialize these settings.

PaperCut – Toshiba Embedded Manual 2014-08-12

9 Appendix A: Supported Authentication Card Readers

The Toshiba devices support the following card reader types. Each card reader type

requires a different 08 service mode setting configuration which is typically done in the

section “Configuring the ‘08 Service Mode’ MFP settings” and is described in the tables

below.

eBX device 08 codes:

Card Reader Type

08 service code

service mode setting

Elatec TWN3

3500

90001

Magtek Dynamag

3500

3501

70001

1 or 2 or 3 (see section 9.2)

e-Bridge IDGATE - HID

iClass

3500

40002

e-Bridge IDGATE - Mifare

3500

30001

Generic Keyboard mode

readers

3500

60001

eB3 device 08 codes:

Card Reader Type

08 service code

service mode setting

Elatec TWN3

1772

90001

e-Bridge IDGATE - HID

iClass

1772

40002

e-Bridge IDGATE - Mifare

1772

30001

NOTE: e-Bridge IDGATE in the table refers to Toshiba’s own brand of card readers.

9.1 Elatec TWN3

The Elatec TWN3 card reader can support a large variety of card types including:

 HID PROX (HID PROX)

 HID iCLASS (HID iCLASS)

 Multi125 (EM410x, HITAG 1, HITAG 2, HITAG S, EM4150, T5567/Q5)

 Inditag (Indala)

 MIFARE (MIFARE, Ultralight, MIFARE Mini, MIFARE 1k/4k, MIFARE DESfire)

 Legic (Legic Prime, Legic Advant)

For this card reader set 08 service mode setting to: 90001. For EB3 series use 08 code

1772. For the eBX series use 08 code 3500.

PaperCut – Toshiba Embedded Manual 2014-08-12

NOTE: The Elatec TWN3 may require special firmware to use on the Toshiba devices. This

is available from PaperCut. Download and firmware upgrade instructions can be found on

the PaperCut knowledge base at the link below:

http://www.papercut.com/kb/Main/ElatecFirmwareForToshibaMFP

9.2 Magtek Dynamag for eBX devices

Toshiba eBX devices have magnetic card reader support for the Magtek Dynamag card

reader. This is set using the 08 code of 3500 with a mode setting of 70001. As well as

setting the type of reader using the 3500 code, one also needs to set the 3501 code to

specify which track data to use as specified in the table below.

Track data

08 service mode setting 3501

Use track 1 data

Use track 2 data

Use track 3 data

When entering the track number (for example, track 2 has been used for the banking

industry), you will be shown boxes with the letters A to F. Please ignore this and just enter

one of the digits 1 to 3 on the key pad. Then press OK. You will be asked to repeat this for

confirmation and so just enter the same digit again and press OK.

9.3 Generic Keyboard Mode Readers

Card readers in generic keyboard mode are supported with recent firmware. Below is a list of

firmware required for some of the Toshiba models.

e-BRIDGE X (eBX) series

Minimum Firmware Level by Series

e-STUDIO 2050C, 2550C

T569* 1518 (with hard disk)

T210* 1518 (without hard disk)

e-STUDIO 2051C

T230* 1518

e-STUDIO 287CS, 347CS, 407CS

T280* 2146

PaperCut – Toshiba Embedded Manual 2014-08-12

The following card reader models below have been tested and are supported in generic

keyboard mode. Other models not in the table may be supported by calling a Toshiba

technician to make the necessary change (to register the new card reader’s Product ID (PID)

and Vendor ID (VID)).

Vendor

Product Name

Elatec

TWN4

TWN3

RFIdeas

pcProx Plus

pcProx Enroll iCLASS ID#

pcSwipe Enroll

IDTECH

OMNI combined barcode and magnetic stripe reader

Datalogic

Magellan 800i

Magtek

Cartadis

TCM2MIFARE/HID

TCM3 13.56 MIFARE

TCM3 125KK HID

FTDI

FT232R USB UART IC

USB UART IC

9.4 Configuring Swipe Card Reader Validation

Supporting Card Reader authentication is as easy as:

1. Connecting a supported card reader to the device via the USB port (Note: On some

devices this is hidden under a sticker on the side panel).

2. Enabling Swipe card as an Authentication method under the device’s configuration in

PaperCut’s web interface.

3. Ensure the card number, as read by the reader, is loaded into the Card Number field

in the PaperCut database (or consider using user self-association).

Swipe cards contain numbers used to identify users according to the card number

configured in the User Details screen under “Card/Identity” number. Some readers report

information in addition to the number encoded on the card, such as checksums. PaperCut

can treat these cases in three ways:

Card Number Needs No Conversion

 A typical case is the checksum being reported after the card number, separated by

an equals sign, such as in 5235092385=8. PaperCut can handle this case by

default; it will extract the number before the equal sign as the card number:

5235092385.

Regular Expression Filters

PaperCut – Toshiba Embedded Manual 2014-08-12

 For some cases, a “regular expression” may be required that will filter the card

number from the complete string of characters reported by the card reader.

Documentation on regular expressions can be found on the Internet, e.g. at

www.regular-expressions.info.

o The regular expression must be fashioned so that the card number is

returned as the first match group.

o Usually one regular expression will be used for all the devices managed by

PaperCut; this must be entered in the “Config editor (advanced)” which you

will find on the Options tab under Actions. The key is called “ext-device.card-

no-regex”.

o The global setting however can be overridden on a per-device basis: The key

“ext-device.card-no-regex” can also be found on the “ Advanced Config tab in

the device details screen. This setting will override the global setting unless

the keyword “GLOBAL” is specified.

o PaperCut developers will gladly assist in producing a regular expression

when supplied with a few sample outputs from your card reader. Please

contact PaperCut support.

o If you would like to write your own regular expressions, here are some

examples:

 Use the first 10 characters (any character): (.{10})

 Use the first 19 digits: (\d{19})

 Extract the digits from between the two “=” characters in

“123453=292929=1221”: \d*=(\d*)=\d*

Card Number Format Converters

In addition to extracting parts of the card numbers using regular expressions, converting

numbers from one format to another is a common requirement. For example a card reader

may report in hexadecimal format, while the number stored in the source (e.g. Active

Directory) is in a decimal format. PaperCut includes a number of inbuilt converters to assist

here.

Note: Many card readers are configurable - the number format can be changed at the

hardware level via utility or configuration tools. PaperCut’s software-level converters are

there to support card readers that don’t offer this level of configuration, or where a global

software-level conversion is a better choice. For example it may be quicker to do the

conversion in PaperCut rather than manually reprogram 100+ readers!

Like regex’s, the convertors may be defined on either a global (all devices) or on a per-

device basis.

To set globally:

 Options -> Actions -> Config Editor

 Search for “ext-device.card-no-converter”

 Enter the name of the required converter (see table below) and click Update

To set at the device level:

 Devices -> [select device] -> Advanced Config Editor

 Search for “ext-device.card-no-converter”

PaperCut – Toshiba Embedded Manual 2014-08-12

 Enter the name of the required converter (see table below) and click Update

Standard Converters

Convertor

Description

hex2dec

Convert a hexadecimal (base 16) encoded card number to

decimal format. Hexadecimal numbers usually contain 0-9 and A-

F. This will convert “946EBD28” to “2490285352”.

dec2hex

Convert a decimal encoded card number to hexadecimal format.

This will convert “2490285352” to “946EBD28”.

ascii-enc

Unpack an ASCII encoded card number string. E.g. given the

number “3934364542443238”, the ASCII code “39” is converted

to 9, “34” -> 4, “45” -> E, with the entire number resulting in

“946EBD28”.

javascript:<path>

Advanced: Define a custom conversion function in JavaScript (see

below)

It is possible to chain or pipeline converters by delimiting with a pipe (|). For example,

ascii-enc|hex2dec will first unpack the encoded ASCII number then convert it to a

decimal.

Tip: Not sure which converter to use? Often trial and error is a good approach. After

presenting a card, the number will appear in an application logger message with conversions

applied (assuming the card is unknown to the system). Try different converters and inspect

the resulting numbers in the application log.

Using custom JavaScript

If the inbuilt converter functions are unable to meet the requirements, it is possible to define

your own function using JavaScript. This is an advanced exercise and it is expected that

any implementer be familiar with programming and JavaScript. To implement your own

converter:

1. Create a file text file [install-path]/server/custom/card.js

2. Define a single JavaScript function in this file called “convert” It should accept and

return a single string. Here is a trivial example:

function convert(cardNumber) {

return cardNumber.substring(3,10).toLowerCase();

}

3. Enter a converter in the form: javascript:custom/card.js

Tip: Check the file [install-path]/server/log/server.log when testing. Any

scripting errors will be displayed as warning messages in the log.

Tip: A Javascript script may also be included in the pipeline. For example

ascii-enc|hex2dec|javascript:custom/card.js

Other advanced notes

PaperCut – Toshiba Embedded Manual 2014-08-12

 If both a regular expression and a converter are defined, the regular expression is

applied first. This means a regular expression can be used to clean up the input (e.g.

remove checksum or delimiters) before passing to a converter.

 In some special situations a custom JavaScript implementation may not be enough.

For example there may be a requirement to use a 3rd party system to decrypt the

number. PaperCut includes an advanced plugin architecture that the PaperCut

Software development team uses to implement these advanced converters. Please

contact support to discuss development options and costs.

PaperCut – Toshiba Embedded Manual 2014-08-12

10 Appendix B: Configuration for Apple Mac, Linux or Novell

servers

The PaperCut integration with Toshiba devices makes use of SNMP traps to receive usage

information from the device (e.g. copier/scan/fax usage). SNMP traps are delivered over

the network to the PaperCut application server over UDP on port 162.

On Unix-based systems like Mac and Linux, only privileged processes (i.e. those running as

the superuser “root”) have access to open network ports below 1024. This means that

PaperCut is unable to receive these SNMP traps because the PaperCut process runs as a

non-privileged user (typically a user named “papercut”).

One possible approach to solve this would be to run the PaperCut application server as the

“root” superuser. We chose to not use this approach because running applications as

“root” goes against security best practices and could make the system vulnerable to security

breaches.

The approach taken was instead to:

1. Have PaperCut listen for SNMP UDP packets on a non-privileged port (10162)

2. Run a light-weight program as root that simply redirects packets from port 162 to the

port PaperCut is listening on (10162).

The administrator must manually configure this UDP redirector to run as root at system boot

time. The instructions for this are outlined in the sections below.

10.1 Installing UDP redirector on Apple Mac OS X

The UDP redirector must be run as root and started at system boot time. This simplest way

to achieve this on the Mac is to add the UDP redirector to the /etc/rc.local file. This

can be done by entering the following commands in the Terminal (use copy and paste!!):

sudo sh –

echo '#!/bin/sh' >> /etc/rc.local

echo '"/Applications/PaperCut MF/server/bin/mac/pc-udp-redirect" &' >> /etc/rc.local

chmod 755 /etc/rc.local

exit

ADVANCED NOTE:

The above simply creates an /etc/rc.local file, adds the command to run the redirector

and sets execute permissions on the file. If you are familiar with editing system

config files you can do the same with a tool like the vi text editor.

Alternate approach:

An alternative to using the UDP redirector is to make use of an iptables forwarding

rule like the following:

iptables -t nat -A PREROUTING -p udp --dport 162 -j REDIRECT --to-port 10162

PaperCut – Toshiba Embedded Manual 2014-08-12

10.2 Installing UDP redirector on Linux / Novell

The UDP redirector must be run as root and started at system boot time. There are a

variety of ways to achieve this, but the simplest and recommended way is to run the UDP

redirector from the /etc/rc.local script.

To do this:

1. Open the file /etc/rc.local in a text editor. (You will typically need to be root to

edit this file).

2. Add one of the following lines to the script (depending if you’re running 32-bit or 64-

bit Linux):

For 32-bit systems:

/home/papercut/server/bin/linux-i686/pc-udp-redirect &

For 64-bit systems:

/home/papercut/server/bin/linux-x64/pc-udp-redirect &

(If you have installed PaperCut into a different directory you may need to change the

above paths)

3. Reboot the system and verify that the pc-udp-redirect program is running after

the reboot.

PaperCut – Toshiba Embedded Manual 2014-08-12

11 Appendix C: Process for performing user card association

This section describes the process of how a user can associate a new card with their

PaperCut account on the Toshiba devices.

1. Present card at the MFP reader (should hear a beep)

2. If the web screen is not set as the default, bring up the web interface (EWB) by

doing:

a. Press MENU hard key on the MFP

b. Press the EXTENSION icon (or other name as assigned)

3. The following screen is displayed to allow the user to authenticate with a username

and password.

4. Enter the username and password. If the association is successful the user is

notified on the LCD screen.

5. Logout (press FC twice).

At this point the card has been associated with the user’s account. Swiping the card again

will allow them to login using the card.

PaperCut – Toshiba Embedded Manual 2014-08-12

12 Appendix D: Device screenshots for user documentation

This section contains some screenshots that may be used for end-user documentation.

Welcome screen showing personal account and print release options:

Welcome screen showing account selection options:

PaperCut – Toshiba Embedded Manual 2014-08-12

Print release screen showing the jobs awaiting release.

Shared account search / selection screen.

PaperCut – Toshiba Embedded Manual 2014-08-12

User card association

PaperCut – Toshiba Embedded Manual 2014-08-12

13 Appendix E: 08 Code Check list

13.1 eBX Codes

Description

08 service code

service mode setting

Card Reader

3500

90001 (e.g. Elatec TWN3) –

See Appendix A: Supported

Authentication Card Readers

Real-time logging

3623

255

Full logging

3624

4294967295

Populate “To” Address in

Scan to Email (optional)

9980

Card Authentication LDAP

field

9398

eBMUserCard

Extension Label (optional)

9955

PaperCut

Change the “Menu” button

to open the EWB directly

(optional)

9985

Initial default screen be the

EWB screen

9132

Allow anyone to delete a

print job (optional)

8726

Allow the user to delete

their jobs from the

Private/Hold screen on the

copier (optional)

9236

13.2 eB3 Codes

Description

08 service code

service mode setting

Card Reader

1772

90001 (e.g. Elatec TWN3) –

See Appendix A: Supported

Authentication Card Readers

Real-time logging

3623

255

Full logging

3624

4294967295

Populate “To” Address in

Scan to Email (optional)

9980

Card Authentication LDAP

field

1927

eBMUserCard

Extension Label (optional)

9955

PaperCut

Initial default screen be the

EWB screen

331

PaperCut – Toshiba Embedded Manual 2014-08-12

14 Appendix F: TopAccess Settings Check list

14.1 eBX TopAccess Settings

Description

Enable SNMP real-time logs

Administration -> Setup -> Network ->

SNMP Network Service

Configure EWB

Administration -> Setup -> EWB

Create LDAP server

Administration -> Maintenance -> Directory

Service

Configure RBAC

User Management -> Export/Import ->

Import

Enable LDAP authentication in 3

sections:

1. User Authentication

2. RBAC

3. Card Authentication

Administration -> Security

Import Print Data Converter

Administration -> Setup -> Print Data

Converter

14.2 eB3 TopAccess Settings

Description

Enable SNMP real-time logs

Administration -> Setup -> Network ->

SNMP Network Service

Configure EWB

Administration -> General -> EWB Setting

Create LDAP server

Administration -> Maintenance -> Directory

Service

Configure RBAC

User Management-> Role Information ->

Export/Import -> Import

Enable LDAP authentication in 3

sections:

1. User Authentication

2. RBAC

3. Card Authentication

User Management -> Authentication -> User

Management Setting

Toshiba Embedded Manual 656 Paper Cut MF

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